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Oracle Health Patient Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Analyst/Coordinator

Product

Oracle Health Patient Portal really lacks functionality. We actually have been using a third party...

Aug 2024
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Director

Value

The product is not very difficult to use for patients. It is not exceptional, but it is fine. For...

Aug 2024
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Director

Loyalty

Oracle Health is doing better this year at delivering new technology than they have in the past....

Jul 2024
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Director

Loyalty

The vendor's ability to drive tangible outcomes will rate middle of the road until Cerner makes the...

Jul 2024
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Director

Value

Cerner does charge for every little thing. They may have functionality with one of their preferred...

Jul 2024
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CIO

Product

Oracle Health Patient Portal is very good. It is difficult to give the vendor bad marks on the...

Jun 2024
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CIO

Product

Oracle Health’s upgrades really don't come with much new feature functionality. I don’t see much new...

Jun 2024
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CIO

Relationship

I have complaints about ongoing support and responsiveness since Oracle Health purchased Cerner....

Jun 2024
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Analyst/Coordinator

Product

Our patients struggle a little with Oracle Health Patient Portal. Sometimes, the system will send a...

May 2024
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Analyst/Coordinator

Loyalty, Product

We have been struggling with Oracle Health this year. We try to push a lot of documentation into the...

May 2024
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Analyst/Coordinator

Product

I like the fact that we can send patients to the system so that they don't have to call our office.

May 2024
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VP/Other Executive

Culture, Product

Oracle Health's system works, but the vendor makes it seem like they are going to do a lot of...

May 2024
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VP/Other Executive

Loyalty, Product

Oracle Health Patient Portal doesn't have the same breadth of things available that a competing...

May 2024
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VP/Other Executive

Culture, Relationship

There were a few years when Oracle Health didn't give us anything on their road maps. Over the last...

May 2024
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Director

Product

There hasn’t been an upgrade for HealtheLife in forever; it hasn't changed. We would like to see...

Dec 2023
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Director

Operations, Product

HealtheLife is sometimes not intuitive for us. There could be more options in terms of how to select...

Dec 2023
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Director

Product

We have a lot of issues with correct appointment scheduling in the portal, and we have brought up...

Dec 2023
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VP/Other Executive

Relationship, Product

HealtheLife is a good core platform. Cerner has done a good job finally recognizing that they can't...

Dec 2023
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VP/Other Executive

Value

Oracle Health does a little more nickel-and-diming than Cerner used to do.

Dec 2023
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VP/Other Executive

Culture, Product

The vendor oversold the portal and what it can do. It is not the most user-friendly tool, but I...

Dec 2023
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CIO

Product

HealtheLife is so much weaker than other products in this space. It is reasonably easy to use...

Nov 2023
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CIO

Value

We can't do anything with HealtheLife without spending a million bucks. The issue is the amount of...

Nov 2023
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Director

Loyalty

Right now, the system's portal isn't great. However, I recently went to an Oracle Health conference...

Nov 2023
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Director

Loyalty, Relationship

Oracle Health needs to deliver on the things they are claiming they have in the works. They...

Nov 2023
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Director

Loyalty, Value

The quality of HealtheLife is good, but we are moving to our own patient portal. We are going to be...

Nov 2023
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Director

Product

HealtheLife is not very streamlined for the patient experience in regard to the views and being able...

Nov 2023
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Director

Operations

The portal training wasn't very good. The vendor just referred us to some documentation. We...

Nov 2023
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Director

Product, Value

The product isn't up to industry standards. It isn't as easy to use as other portals are. Our...

Nov 2023
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Director

Product

Our patients don't necessarily have a nice desktop or laptop at home. Most of them have phones, but...

Nov 2023
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Director

Product

We find the HealtheLife patient portal very easy to use and very intuitive to get around in....

Nov 2023
||
(0)
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Director

Operations

There hasn't been any ongoing training or a lot of updates with the HealtheLife. There is very...

Nov 2023
||
(0)
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VP/Other Executive

Product

HealtheLife is highly interoperable and heavily integrated.

Nov 2023
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(0)
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CMIO

Product

We have done a lot with the product in terms of consumer framework integrations, and the product is...

Nov 2023
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(0)
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Analyst/Coordinator

Operations, Value

I appreciate that I don't have to perform a lot of maintenance on the application. The system's...

Oct 2023
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Analyst/Coordinator

Product

It is very easy for providers and patients to send messages in the system. I think the tool itself...

Oct 2023
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COO

Product

Oracle Health's patient portal has been a bright spot for us. Other than the Google Analytics mess,...

Oct 2023
||
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COO

Product

HealtheLife's portal could use some improvements to its ease of use. I would like a little more...

Oct 2023
||
(0)
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COO

Loyalty, Relationship

We have heard a lot of promises from Oracle Health. We had a meeting with an executive from the...

Oct 2023
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