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Oracle Health Patient Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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VP/Other Executive

Relationship

The support and service that we have seen from the vendor over the past couple of years has really...

Feb 2025
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VP/Other Executive

Product

Oracle Health Patient Portal is not an actual mobile app; it is shown in the app store, but it...

Feb 2025
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VP/Other Executive

Value

Oracle Health doesn’t do anything without charging us, but they don't charge us for the patient...

Feb 2025
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Director

Loyalty

Oracle Health Patient Portal meets our needs. It is not perfect, but it is decent. The portal is...

Jan 2025
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Director

Loyalty, Product

Oracle Health Patient Portal is fine. There are no upgrades. The vendor hasn't really changed the...

Jan 2025
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CIO

Loyalty, Product

We have been talking to Oracle Health about their new portal because we aren't sure what they are...

Dec 2024
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CIO

Product

Oracle Health's portal integrates with our EMR, and there are some benefits to that. Patients can...

Dec 2024
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CIO

Product

Oracle Health needs to bring more feature functionalities forward, like customization and the...

Dec 2024
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CIO

Product

We have a large elderly population, and they struggle with using Oracle Health's patient portal....

Dec 2024
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CIO

Relationship

There isn't really anyone to call at Oracle Health. We just have a generic support number. That can...

Dec 2024
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CIO

Culture, Loyalty, Relationship

My challenge with Oracle Health is that they are developing things and aren't communicating what...

Dec 2024
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Director

Loyalty, Value

Right now, Oracle Health Patient Portal is not so easy for patients because the upgraded portal...

Oct 2024
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Director

Culture

Oracle Health Patient Portal works the way that Oracle Health said it was going to. But the other...

Oct 2024
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Director

Operations, Product

There isn't a lot of training for Oracle Health Patient Portal. For a patient to navigate Oracle...

Oct 2024
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Director

Loyalty, Relationship

Oracle Health is not proactive. Before all of our issues in the last year, I probably would have...

Oct 2024
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Director

Value

Oracle Health charging for everything is a big change that happened when Cerner went to Oracle...

Oct 2024
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Director

Product

With Oracle Health Patient Portal, with the regulations these days with results and patients, I like...

Oct 2024
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Director

Loyalty

The version of the Oracle Health Patient Portal doesn't have all the functionality that some other...

Oct 2024
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Analyst/Coordinator

Product

Oracle Health Patient Portal really lacks functionality. We actually have been using a third party...

Aug 2024
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Director

Value

The product is not very difficult to use for patients. It is not exceptional, but it is fine. For...

Aug 2024
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Director

Loyalty

Oracle Health is doing better this year at delivering new technology than they have in the past....

Jul 2024
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Director

Loyalty

The vendor's ability to drive tangible outcomes will rate middle of the road until Cerner makes the...

Jul 2024
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Director

Value

Cerner does charge for every little thing. They may have functionality with one of their preferred...

Jul 2024
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CIO

Product

Oracle Health Patient Portal is very good. It is difficult to give the vendor bad marks on the...

Jun 2024
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CIO

Product

Oracle Health’s upgrades really don't come with much new feature functionality. I don’t see much new...

Jun 2024
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CIO

Relationship

I have complaints about ongoing support and responsiveness since Oracle Health purchased Cerner....

Jun 2024
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Oracle Health (Cerner) Complete Look 2023
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Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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