Oracle Health Patient Portal Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Product

There hasn’t been an upgrade for HealtheLife in forever; it hasn't changed. We would like to see...

Dec 2023
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Director

Operations, Product

HealtheLife is sometimes not intuitive for us. There could be more options in terms of how to select...

Dec 2023
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Director

Product

We have a lot of issues with correct appointment scheduling in the portal, and we have brought up...

Dec 2023
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VP/Other Executive

Relationship, Product

HealtheLife is a good core platform. Cerner has done a good job finally recognizing that they can't...

Dec 2023
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VP/Other Executive

Value

Oracle Health does a little more nickel-and-diming than Cerner used to do.

Dec 2023
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VP/Other Executive

Culture, Product

The vendor oversold the portal and what it can do. It is not the most user-friendly tool, but I...

Dec 2023
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CIO

Product

HealtheLife is so much weaker than other products in this space. It is reasonably easy to use...

Nov 2023
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CIO

Value

We can't do anything with HealtheLife without spending a million bucks. The issue is the amount of...

Nov 2023
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Director

Loyalty

Right now, the system's portal isn't great. However, I recently went to an Oracle Health conference...

Nov 2023
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Director

Loyalty, Relationship

Oracle Health needs to deliver on the things they are claiming they have in the works. They...

Nov 2023
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Director

Loyalty, Value

The quality of HealtheLife is good, but we are moving to our own patient portal. We are going to be...

Nov 2023
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Director

Product

HealtheLife is not very streamlined for the patient experience in regard to the views and being able...

Nov 2023
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Director

Operations

The portal training wasn't very good. The vendor just referred us to some documentation. We...

Nov 2023
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Director

Product, Value

The product isn't up to industry standards. It isn't as easy to use as other portals are. Our...

Nov 2023
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Director

Product

Our patients don't necessarily have a nice desktop or laptop at home. Most of them have phones, but...

Nov 2023
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Director

Product

We find the HealtheLife patient portal very easy to use and very intuitive to get around in....

Nov 2023
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Director

Operations

There hasn't been any ongoing training or a lot of updates with the HealtheLife. There is very...

Nov 2023
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VP/Other Executive

Product

HealtheLife is highly interoperable and heavily integrated.

Nov 2023
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CMIO

Product

We have done a lot with the product in terms of consumer framework integrations, and the product is...

Nov 2023
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Analyst/Coordinator

Operations, Value

I appreciate that I don't have to perform a lot of maintenance on the application. The system's...

Oct 2023
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Analyst/Coordinator

Product

It is very easy for providers and patients to send messages in the system. I think the tool itself...

Oct 2023
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COO

Product

Oracle Health's patient portal has been a bright spot for us. Other than the Google Analytics mess,...

Oct 2023
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COO

Product

HealtheLife's portal could use some improvements to its ease of use. I would like a little more...

Oct 2023
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COO

Loyalty, Relationship

We have heard a lot of promises from Oracle Health. We had a meeting with an executive from the...

Oct 2023
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Director

Product

If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...

Sep 2023
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Director

Product

I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...

Sep 2023
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Manager

Relationship, Product

I don’t care for Oracle Health’s consumer persona. I am struggling with that right now.

Jul 2023
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Manager

Product

I like the ability for patients to view the chart, but I wish that the vendor had more of an...

Jul 2023
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VP/Other Executive

Loyalty, Product

HealtheLife’s ease of use for patients is terrible. It is impossible to get people registered for...

Jun 2023
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VP/Other Executive

Loyalty, Product

HealtheLife doesn’t do any of the things it is supposed to do. I have lists of things it is missing...

Jun 2023
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VP/Other Executive

Relationship, Product

We have developed the skill sets on our own to manage most things with HealtheLife because we can’t...

Jun 2023
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VP/Other Executive

Loyalty, Relationship

Our satisfaction with HealtheLife is trending terribly. Ever since Oracle Health took over, things...

Jun 2023
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CIO

Loyalty, Relationship, Product

HealtheLife has been pretty good for us from what we have seen. The vendor has an emphasis on the...

May 2023
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CIO

Product, Value

A successful outcome we have seen from HealtheLife is around patient engagement and having our...

May 2023
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CIO

Loyalty, Product

There is still a lot more technology to continue to add to the portal from a patient-engagement...

May 2023
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CIO

Culture

We have an ongoing conversation regarding an interface that was promised to us when the vendor sold...

May 2023
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Analyst/Coordinator

Product

HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...

Mar 2023
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Analyst/Coordinator

Product

The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...

Mar 2023
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VP/Other Executive

Relationship

There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...

Mar 2023
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