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Cerner Patient Accounting/CommunityWorks Financials Comments
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Commentary Summary
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User Commentary
Director
We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...
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Director
We have done fairly well with Cerner's system. We have developed a lot of customization, custom...
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Director
Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...
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Director
Cerner charges for everything. It is ridiculous. I have never seen anything like it. My employee who...
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Director
I took some classes from Cerner. They were okay but not great.
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Director
I work with one of the leaders at Cerner, and that individual is good to work with.
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Director
We take all the data from Cerner's system and have to load it into a third-party system because we...
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Director
Cerner delivers technology; it is just not well done. When Cerner does an upgrade, it breaks...
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Director
From day one, Cerner's solution has never done what it is supposed to do. We have done things to put...
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Manager
The original implementation was not what it needed to be. There were entirely too many gaps in the...
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Manager
With the knowledge that we have today, I think our organization would go with a different product. I...
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Manager
Integration is a weakness for the vendor. Cerner doesn’t always have a great approach to interfaces...
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Manager
Our clean claim rate did not go up until recently. It was entirely too low because of the bad build...
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Manager
The initial training was not what it needed to be. The vendor really didn’t start to build the...
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CFO
CommunityWorks Financials is okay. It seems to meet our needs and generally works as it was...
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CFO
I don't know whether I would buy CommunityWorks Financials again. We have a bad habit of customizing...
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CFO
Cerner keeps their promises. Once we get Cerner engaged, they can typically move things along pretty...
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VP/Other Executive
My satisfaction with Cerner’s solution is low. That is based on my results and all the additional...
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VP/Other Executive
I can’t say that Cerner keeps all their promises. They have said they were going to improve certain...
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VP/Other Executive
We haven’t received any training from Cerner that they have initiated. They do send us links to...
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VP/Other Executive
I would not recommend Cerner’s solution because I want to keep my reputation with others in the...
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VP/Other Executive
Cerner sets the billing rates, but we do the builds and put in new CPT codes. With our previous...
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VP/Other Executive
We have gotten better pricing as we have gone along with Cerner. They don't send extra bills. When...
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VP/Other Executive
Cerner keeps their promises, but sometimes we have to remind Cerner. They do a good job of...
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VP/Other Executive
Cerner hires a bunch of young people. Some of them move up, some of them move over, and some of them...
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VP/Other Executive
When we want another solution from Cerner, we reach out to our main contact, who then goes to the...
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Manager
Cerner has a good support team, but it is everchanging, and it seems like when we need to escalate...
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Manager
Our organization plans to go forward with Cerner, but I am ready to wash my hands of this. Cerner's...
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Manager
We haven't had to buy any technology to fill gaps in Cerner's software, but we are starting to...
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Manager
The upgrade services from Cerner are very good. I don’t even remember Cerner doing very much training....
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Manager
Cerner does not meet all of our needs, and they are slow to deliver new technology. They probably...
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Manager
I am hopeful about our future satisfaction with Cerner but not confident. Every time we turn around,...
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Manager
Cerner's solution is an expensive product, and I don’t know that we would be on board with...
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Director
I understand using the full registration process for a patient that is being admitted to the...
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Manager
We started out with Cerner many years ago, and we weren't going to install the product because they...
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Manager
The system runs the way it is supposed to. The promises that we were given are not there at this...
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Manager
When we first started working with the product, the ease of use was very scary. But once we started...
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CFO
Overall, I am not impressed with the technology of CommunityWorks Financials. It is average, not...
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CFO
I would like to see an analytics dashboard or strategic dashboard with goals and benchmarks for A/R....
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Director
I am not very fond of the shared domain policy because we don't have control over our chargemaster,...
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Director
Some people have been working on optimizing our system. They try to add enhancements. I am becoming...
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Director
The implementation was difficult for a hospital like ours. The train-the-trainer model was difficult...
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Director
We did not understand that the Cerner system didn't have self-pay features. Now we have a...
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Director
Our providers and clinical staff helped make the decisions to go with the Cerner system. That was...
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CIO
I used a different system at another facility. It was functional, but it didn’t have nearly the...
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CIO
We are a strong-performing revenue cycle organization, and I gave Cerner some feedback about having...
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CIO
I thought the implementation was really good, and I worked really well with Cerner's project team....
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Director
Hindsight is twenty-twenty, but if we could do things over again, we would want to be more educated...
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Director
If I send one item in to Cerner for the Chargemaster, that item may or may not be completely built...
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Director
Cerner keeps their promises with some coaxing. Sometimes, we have to fight our battles with them,...
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CIO
Frankly, we aren't driving tangible outcomes with the product. I am not blaming that all on Cerner...
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CIO
The biggest challenge we have with Cerner is on the revenue cycle side because the revenue cycle...
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CIO
Cerner did not help our organization understand what we didn’t know during the implementation. I...
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CIO
The demos showed a model configuration that was very advanced. What Cerner ended up giving us took a...
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Analyst/Coordinator
The visibility in CommunityWorks Financials is nice, but it is complicated. Cerner has increased the...
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Analyst/Coordinator
We were looking at another vendor's system, which was faster and allowed users to see everything on...
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Analyst/Coordinator
Cerner is going to start maintaining expected reimbursements. Everything was coming due and hadn't...
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Analyst/Coordinator
We had Cerner do some contract management, and that has made life even more difficult. They did part...
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Director
Cerner has been a very good partner for us, and their platforms have worked out well for us. The...
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CFO
My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...
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CFO
Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...
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CFO
The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...
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VP/Other Executive
Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...
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VP/Other Executive
The product is good. It allows us to share and map, but it would be helpful to have more knowledge...
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CFO
The system is a beast. It is such a complex system. We have found someone who is very intimate with...
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CFO
Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...
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VP/Other Executive
The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...
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VP/Other Executive
Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...
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VP/Other Executive
The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...
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VP/Other Executive
Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...
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VP/Other Executive
We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...
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VP/Other Executive
The executive involvement is limited. Cerner has added some people who understand patient...
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VP/Other Executive
We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...
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VP/Other Executive
One thing that other vendors do that has always been successful is they don’t always do exactly what...
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VP/Other Executive
The payers have gotten really sophisticated in dealing with prior authorizations and in denying...
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CIO
The organization committed way too early. As a partner, Cerner is making good on the contract...
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VP/Other Executive
I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...
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CIO
We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...
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CIO
It was clear that part of the value proposition was eliminating multiple vendors on the revenue...
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CIO
Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...
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VP/Other Executive
Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...
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Director
For an organization of our size, CommunityWorks Financials is not the ideal product. Cerner has...
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Director
We will always struggle with CommunityWorks Financials because of how long it takes Cerner to change...
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Director
When we first bought CommunityWorks Financials, I didn't know that we would have to get another...
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VP/Other Executive
We have a very good, open relationship with Cerner. We have made a lot of progress in terms of...
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VP/Other Executive
We were gravely delayed in getting the product live due to huge gaps in functionality. Cerner heard...
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VP/Other Executive
A lot of the functionality gaps surround the way that data moves through the system from a...
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VP/Other Executive
There is a huge lack of automation, and that has been an impediment to our CBO people. They have had...
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VP/Other Executive
Cerner has delivered many custom developments. They realized where we were struggling the most and...
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VP/Other Executive
We have had a ton of projects where we worked with a Cerner partner but still had issues with...
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VP/Other Executive
We feel nickel-and-dimed by Cerner not only from a product perspective but also from a services and...
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VP/Other Executive
Cerner only shows what they want people to see in the demos. Cerner doesn't account for some things...
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VP/Other Executive
We had KPIs and projected uplifts that Cerner said we would reach, but we didn't get any uplifts. We...
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VP/Other Executive
We have some serious issues. The amount of work that we have had to put into communicating to Cerner...
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VP/Other Executive
We had a discussion with Cerner about cutting-edge functionality. Many of our competitors have been...
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Manager
We have had to purchase some technologies from outside vendors to fill gaps within the system,...
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Manager
We will stick with Cerner as long as the hospital sticks with Cerner. If I were the decision-maker,...
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Manager
Cerner is not so bad about charging for every little thing on the financial side, but we don't get...
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Manager
The vendor offers training, but it lacks. We would like to see more training. But the vendor can...
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Manager
The solution does not work as promoted. We have to throw in something else to make it work and make...
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VP/Other Executive
I think my satisfaction with Cerner will be the same a year from now. Support is the number one...
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VP/Other Executive
What I love about Cerner is that they stay on top of regulatory requirements. There is also price...
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VP/Other Executive
Cerner has supported us phenomenally through COVID-19. Right away, they gave us reports to track...
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VP/Other Executive
I am going to go with the highest score for how satisfied I am with our investment in the system. We...
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VP/Other Executive
There is still room to improve with cash trending. But over the last fiscal year, we have been just...
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VP/Other Executive
There haven't been unexpected purchases. The only unexpected purchase was a medical necessity tool...
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VP/Other Executive
It pains me to say this, but I do feel like Cerner nickel-and-dimes us. In the beginning, when we...
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VP/Other Executive
I think the system is really good at meeting our needs. The system does integrate.
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Director
Instead of showing off all the bells and whistles and showing that the system does everything in a...
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Director
The documentation is lacking a bit on the revenue cycle side as far as reports go. We had to have a...
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Director
During the pandemic, Cerner has been pretty good and responsive. When we do a service request order,...
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Director
Cerner charges for everything. Also, I have a custom service request that we paid for a long time...
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Director
For the accounts that we have, we get the bills out and the cash in. When we don't have the...
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Director
We definitely have seen some outreach in the recent months from Cerner for COVID-19, and they have...
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Director
Since one internal resource has come over to help us, I have seen a huge positive change from Cerner...
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Director
We did take an upgrade a couple of years ago, and there were quite a few enhancements that we...
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Director
Cash trending is going well. We recently had our highest cash month that we have ever had. We have...
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Director
I would say Cerner tends to nickel-and-dime. I would rate the DNFB really low for Cerner. The way...
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Director
I would say we just started the journey with Cerner. I am hoping that we stay with Cerner for the...
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Director
Cerner is working on a platform that was once archaic, and they continue to move faster than they...
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Manager
If there is an issue that our on-site Cerner people can’t figure out, then our problem has to go to...
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Manager
There is no perfect system, and there are always going to be problems. But Cerner is alright. Cerner...
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CIO
With CommunityWorks Financials, there is still a pretty big gap in functionality that needs to be...
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Director
After moving from our previous third-party vendor to Cerner, we are now getting to the point where...
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Director
Cerner should improve by having everything from a clinical perspective completed and by knowing that...
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Director
Cerner's lead people were very good. There were a lot of intermediate folks that didn't have...
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Director
I would not buy the solution again unless Cerner improved things. The obstacles were the normal,...
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Director
Initially, the vendor's training was not good, but the ongoing training has been great.
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CIO
Cerner matured the product to where it needed to be. It is not the same as it was back in the day....
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VP/Other Executive
Cerner Patient Accounting is pretty hard for us. We outsourced our central business office to a...
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VP/Other Executive
Our revenue cycle services vendor has done a really good job of trying to position themselves to...
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VP/Other Executive
Cerner has amped up their executive involvement. I feel like it has improved. The executive...
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VP/Other Executive
I have heard that the support from Cerner is just okay. It isn't as good as we would like it to be...
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VP/Other Executive
Right now, our cash is trending really well. There is a lot of cash coming in the door from...
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VP/Other Executive
I am not sure whether I would buy the patient accounting system again. Part of me says no. We are in...
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VP/Other Executive
The ease of use for Cerner's system is a little above average now. I will give the vendor a little...
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Manager
We could definitely use some more resources to manage Cerner Patient Accounting. Our resources are...
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Manager
The reporting is limited. I personally have to build several reports to help us track better and...
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Manager
With Cerner, I personally email our contact. I don’t use the vendor’s support very much, but I know...
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CIO
We are a full-on Cerner shop. Our physician network is on Cerner’s product, and we use several...
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CIO
Cerner has provided a lot of resources at no cost to help us get our change effort in place, and I...
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CIO
From a change management perspective, our CFO is satisfied. The system is complicated for anybody to...
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VP/Other Executive
Cerner Patient Accounting has been outstanding. We have done exceptionally well. We didn't approach...
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VP/Other Executive
We are in a better place than some of Cerner’s other customers. We would like to help them keep some...
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VP/Other Executive
There were a couple of little gaps with Cerner, but none that we hadn’t anticipated as we saw them...
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VP/Other Executive
Cerner has definitely continued to improve in the time we have had the product. We have been so...
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Director
Things aren't normal because of COVID-19, so I don't want to blame those things on the software, but...
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Director
My biggest issue with the system is the reporting. Reports don't tie out, and I have never been able...
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Director
Usually, there is an issue that happens when the product is upgraded, but that may be because we are...
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Director
We have certainly had our challenges with the product, but Cerner has been collaborative. We have...
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Director
I feel that I am doing Cerner a disservice. If a small organization were interested in the product,...
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Director
My guess is that Cerner won't make any significant changes in the coming year. The bad debt...
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Director
The software is powerful, but I am not sure that I would call it intuitive. The little that I have...
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Director
I would recommend that Cerner not get into agreements that allow for changes. Cerner needs to work...
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CFO
There are a lot of good things about Cerner, but there is a lot that I am not that happy with....
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CFO
Cerner's strength is that they have a really good system. The tool is actually quite good. But the...
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CFO
Cerner likes to charge us. They are a typical software firm, which means that they charge for any add-ons....
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CFO
I would give Cerner a lower rating for executive involvement. The executives only get engaged when...
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Analyst/Coordinator
Since we went live with Cerner, our cash trending has improved. Also, our trending with A/R days has...
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Analyst/Coordinator
The system is great with compliance and legal things. It is keeping up with the times so that we are...
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Analyst/Coordinator
There are improvements to be made specifically for CommunityWorks Financials. CommunityWorks is a...
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Analyst/Coordinator
What works really well within the system is the improvement automation; we were much more manual...
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Analyst/Coordinator
We had to purchase a third-party system outside of Cerner’s recommended partners to fill a gap. So...
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Manager
I would recommend Cerner; we do all the time. I would have no qualms with telling somebody to put up...
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Manager
I haven't quite gotten everything I want from Cerner, but I am getting there. I am very pleased with...
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Manager
Cerner was on top of COVID-19. Cerner had to tweak a few things, but for a big company, Cerner did...
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Manager
With some of the work queues in the back end of Cerner's system, it would be nice if there could be...
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VP/Other Executive
Things are going a little better. Cerner has done quite a bit. When we got the latest upgrade, we...
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VP/Other Executive
We changed out an executive for someone who was very qualified but who wasn’t a Cerner person. So...
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VP/Other Executive
Recently, getting new technology has improved, but in the grand scheme of things, Cerner is really...
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VP/Other Executive
Cerner has been relatively silent on COVID-19. They did send out some information, and they did set...
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VP/Other Executive
The system just requires too many internal resources. We have had countless hours dedicated to...
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VP/Other Executive
We can’t run statements out of the system because it is so limited. That is a surprise. I was used...
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VP/Other Executive
We are making cash and achieving our goal, but we still have an A/R and a DNFB problem, so I can’t...
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VP/Other Executive
We started with Cerner inefficiencies, and now we have worked our way into a giant box. It isn’t...
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VP/Other Executive
Cerner never really committed to something they knew they couldn’t deliver. They just said that they...
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VP/Other Executive
Cerner seems to avoid nickel-and-diming. I don’t really work with Cerner on the bill because all the...
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Manager
Cerner has been pretty doggone good about meeting any of our expectations. In the beginning, I was...
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Manager
We have to pay Cerner for specific things, but I would say Cerner isn't as bad as other companies...
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Manager
Training-wise, we have to figure out how to use Cerner Patient Accounting ourselves. We have to weed...
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Manager
Sometimes, Cerner has new support people. Cerner is in a college town, so new people come in, and...
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Manager
Thanks to Cerner, I have been able to pull off some agile projects, such as split billing, and that...
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Manager
Cerner is getting ready to release something for Method II billing. Most 1500 claims forms have to...
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Manager
I haven't had to purchase any third-party systems to tack on to Cerner Patient Accounting. I have...
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Manager
We use a system for reports that Cerner suggested to us, and that system works very well. We are...
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Manager
Our DNFB with Cerner has improved. I have been able to find what I am looking for and to go through...
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Director
We do have some bolt-on products. We didn't expect that we would need those products to be bolted...
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Director
So far, things with Cerner Patient Accounting have been good. There have been hiccups, of course,...
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Director
We were on a very old system before we got Cerner Patient Accounting. Although the old system was...
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Director
The disadvantage of switching to Cerner Patient Accounting was the training. Getting used to how we...
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Director
Something we had to get used to was the fact that we have to do things a certain way within Cerner...
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Director
There are certain height and weight measurements for dialysis billing. Cerner Patient Accounting...
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Director
During COVID-19, I was getting calls from my financial alignment executive from Cerner on a weekly...
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Director
The number of internal resources that our organization has to invest in the system is a difficult...
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Director
Our amount of cash has significantly increased, and that has a lot to do with Cerner Patient...
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Director
Our net A/R is an issue, but that has to do with the training and the fact that my staff still has a...
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Director
I would buy the product again with the caveat that I would also go with Cerner's contract management...
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Director
I like the product, and it meets all our needs, but it isn't a system that is easy to use. If we are...
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Director
I hope my satisfaction will be higher in a year. There are some projects that we are working on to...
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Director
We spend time trying to understand how Cerner's system is supposed to work. We try to get it to work...
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CFO
I don’t know of anything the vendor has done to make it easier to keep up with COVID-19 patients. We...
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CFO
We are not very satisfied with the number of internal resources we have had to invest in the system....
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CFO
We have had to purchase technology from other vendors to fill the Cerner system's gaps. When we went...
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CFO
DNFB trending in the system is not accurate at all. We need FTEs just to go in and clean up the...
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CFO
The vendor does not avoid charging for every little thing. I just signed something recently that an...
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CFO
The vendor's implementation of the product went very poorly, and for weeks after the implementation,...
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CFO
The vendor's training is almost nonexistent, and the system does not work as promoted. The system is...
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CFO
One of the problems we have with the vendor is they don’t keep up with regulatory issues. If there...
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CFO
The vendor's support is hit or miss. Sometimes we can get a great person, and that person can take a...
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CFO
We are definitely not getting our money’s worth on the product. Our biggest problem is we have so...
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Director
When we bought Cerner's platform, our primary focus was getting the clinical functionality. We were...
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Director
Over time, Cerner's system has gotten better. It suits our needs only because of what we have...
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Director
We have looked at other products but not with the full intent of replacing Cerner. We are a Cerner...
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VP/Other Executive
The system does very well at driving tangible outcomes. We also use Cerner’s EMR, which drives all...
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VP/Other Executive
I think Cerner will maintain where they are. I have a very good account representative who ensures...
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VP/Other Executive
Through the COVID-19 crisis, Cerner has been very supportive. They were extremely helpful when we...
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VP/Other Executive
Just like with any project, there was an initial heavy lift. Once the teams got an understanding of...
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VP/Other Executive
My end users are not as satisfied with the reporting functionality that comes with the cash...
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VP/Other Executive
A/R days trending and the related reporting are probably where we have had most of our...
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VP/Other Executive
On the professional billing side, which is part of Cerner’s whole charge services side, Cerner does...
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VP/Other Executive
All the functionality is there, and the system is very much meeting our needs, but the ease of use...
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VP/Other Executive
Cerner has done well with delivering new technology that meets our needs. They are pushing a lot of...
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VP/Other Executive
We have different agreements with Cerner. We are hosted by them and my hosting team is very...
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VP/Other Executive
An unexpected gap with Cerner’s system was denials. Cerner has nothing available to support denials...
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VP/Other Executive
I like that we have A/R days trending with Cerner’s system, but I don't like that we don't have net...
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VP/Other Executive
Cerner keeps promises for things that they say they are going to do. There are things that they...
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