Cerner Patient Accounting/CommunityWorks Financials
Filtered view: All

Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
CFO

We work with a couple of different levels of people at Cerner, so there is a chain of command that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am not sure whether the solution is part of our long-term plans. There has been discussion about...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner charges us for every little thing and more. Everything seems expensive.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Having been on the system long enough, we know there is a lot of value in the system. We put a lot...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The product is a pretty robust system in terms of helping us do edits on the front end and catch...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There can be a lot of clicks in the system, and the vendor's charged services piece is more...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We calculate average transaction values on a monthly basis. We get the values out of Cerner's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner’s implementation services have improved. We haven’t really had any training recently.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner’s quality of support really depends on the team that we are working with. Some teams are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the ease of working encounters in Cerner's system is good. I can see everything in one place....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When dealing with split encounters or recurring encounters, Cerner has some flaws. I have to create...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service from Cerner is not great. The vendor is very slow to respond to us. My first point of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We struggle with Cerner. I wouldn't recommend them. Cerner doesn’t have enough staff. They have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We implemented Cerner Patient Accounting at one of our hospitals because we had to build the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are working on the cost of getting another system, and we are just trying to figure out the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner needs to improve the cash posting at the CPT line level and their practices between the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the system's financial side, we wouldn't have picked the product if we had known that we were...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that any of our financial people would recommend the product at this point. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of making more money, the product hasn't reached our vision at all. We tried to bring our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our host site is trying to add charges to the system, but every change they make has to go through...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our host site builds everything for us, so I don't know whether shortfalls are on our end or our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our experience with Cerner has been a rocky road, but I believe a lot of the issues have been on us....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I feel like we are backed into a corner when it comes to vendors. There are not a lot of platforms...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have end goals, and we might obtain them for the short term because problems are never 100%...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Getting things fixed within the system so that they work appropriately for our facility is a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When Cerner rolled out RevWorks to service a specific community, I don’t think that they realized...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner’s solution to help guide their customers is to direct them to the vendor's Wiki. There is a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no follow-through after the implementation. One of Cerner’s big promises with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have a really open, honest relationship with our representative as well as those above them. We...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are utilizing all of the vendor's newest technology in terms of the workflow summary pages, the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner’s patient accounting system seems to have improved, but then again, I don't use the system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The staff members complain about the system all the time. For innovative and functional data, the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner Patient Accounting doesn't have the automation that we need. We had to purchase a third-party...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our outcomes from using Cerner Patient Accounting have been really low. We haven't realized the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would like our satisfaction with Cerner Patient Accounting to increase over the next year. Then,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner does pretty well with reporting and the integration of third parties. With that said, a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner does a good job with support. We have a contact there that works well with us, and they are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We do most of our own training, but we get materials from Cerner. However, the vendor changed their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner doesn't offer any training. They will provide some if users request it, but users still have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

At any given time, we have a few dozen service requests open with Cerner. We don't dream up...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wouldn't recommend Cerner Patient Accounting to a health system. I think that Cerner's systems are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Our revenue cycle business office hires people without any training for our hospital's revenue...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have regular calls with Cerner. They acknowledge our issues and tell us that they are working on...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When I have requests that reach me at an executive level, I try to solve those requests. That is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner has a general attitude of being big and successful. They think that their clients need them...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's executive involvement has definitely improved. Cerner has an outsourced company that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There is a new federal regulation that affects every healthcare provider, and Cerner hasn't done...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation was difficult. When we first went live, Cerner was very much in the mindset that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the things I like best is if I can think of how I want something to work or be automated in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I love the software, and I consider Cerner a partner. Going from the other platforms we were on to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We still need a few more integrations with the system that Cerner is working on now. Having to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner charges us for everything. We don’t have a lot of ongoing training anymore. The quality of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our struggle with Cerner Patient Accounting is the issues that come up as we upgrade. I don't know...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner is constantly changing, and that is good, but they just released a new product line that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would only recommend that others go with Cerner Patient Accounting if they are a Cerner site. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner is pretty good at support, but they are not very proactive. On the implementation side,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The talent wasn’t there in Cerner’s uplift program, and they struggled. Things were missed through...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We often have to repeatedly follow up with Cerner’s support team to get a ticket worked. Sometimes...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The beauty of the CommunityWorks environment is that Cerner keeps us on a relatively current version...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is focusing more on some of their other solutions, so this financial solution isn’t robust....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner does charge for every little thing on the system. We were charged for a lot of functionality,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't feel like Cerner is implementing anything new on the financial side. There is always room...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is nickel-and-diming us. They promised us that regulatory things that needed to be changed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When upgrades are done, we have issues. The upgrades seem to go back and overwrite some of our past...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a support advocate, and we meet with them every couple of weeks. Cerner gave us a new...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner assigned us a new executive contact, but we are really unsure about whether that will turn...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Reducing A/R days is hard for Cerner, but they could give us some more tools to help us reduce them....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

COVID-19 has really hurt the vendor's guidance related to education. We haven't been able to get...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are all a little scared right now because Cerner just got bought, and we are nervous about what...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has a train-the-trainer model. There is a lot to be said about the quality of an...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The financial product is in more of a dire need of a lift than the EMR. When there are quality or...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have no executive involvement from Cerner. I work with my account executive. Cerner's user base is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently, the support from Cerner’s application management services has been pretty disappointing....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have had to immerse ourselves in the CommunityWorks software because there are a lot of things on...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have had so many revenue cycle issues, including a lot of issues with claims. I think that is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Cerner’s product is part of our long-term plans simply because of what we are paying.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We hear from Cerner’s executive team quite a bit. They send out emails updating us on solution...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a patient accounting standpoint, Cerner is introducing an entirely new platform called RevElate...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can track patient payments with the product. The patient accounting solution is complicated, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is clunky. It has several limitations, and it breaks down. We have issues with the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The big challenge with Cerner Patient Accounting is our work queues for patient accounts. Those...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner bought Soarian Financials from Siemens and converted Soarian Financials so that it integrates...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation process was understaffed because of the number of analysts we hired for the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Even though some of our testing failed, we went live with Cerner Patient Accounting anyway. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner talks about a clinically based revenue cycle, which means that every charge generated in the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of the time, Cerner tends to have a fairly strong training program. But in our case, they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We actually hired a consultant who is supposed to be an expert in getting the most out of Cerner's...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner claimed to be familiar with the billing processes and specific requirements of doing billing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner's support is generally pretty good. They are very proactive with changes, and we know months...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were notified that Cerner was moving us to their new revenue cycle product. Personally, I think...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't know when we will be moved to Cerner's new product, but Cerner made a big splash about that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We received a lot of involvement from Cerner for the things that we were doing with the product....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have definitely struggled with Cerner's patient accounting system. We are still struggling, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of the standard elements of patient accounting, such as claims and billing rules, Cerner’s...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to resolve how Cerner Patient Accounting integrates with our claims-processing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of everything that we do for accounting, from the coding piece to the billing piece, things...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CommunityWorks Financials is much more automated than our previous system was. There are always...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular meetings with our Cerner account representatives. Cerner always has more things on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use uCern for our ongoing training. There is a lot of knowledge in uCern. We can read about...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner isn't perfect, but their solution allows me to get my claims out and my money back in the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product doesn’t have a general ledger function. We must have a separate resource for that. Also,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As aggravated as I get with Cerner, I would buy their system again. CommunityWorks Financials was...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is very difficult for us to tell people what we need from CommunityWorks Financials because...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is in a bind with employees, and they can't fix that right now. That is very frustrating. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think that Cerner nickel-and-dimes us. There have been a lot of things that they have been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner isn't doing well. It is very difficult for them to get things done. We are on a shared domain...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner is substantially understaffed, and their people have admitted that. It takes them a long time...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Users with Millennium PowerChart can work with the system and modify it to do the things that they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The reporting in CommunityWorks Financials is almost nonexistent. We have had major issues with the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things are going a lot better than they were before with Cerner, but our experience is still not...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Support from Cerner continues to be dismal. Cerner is extremely slow about adding enhancements. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is nickel-and-diming us for everything. That is the thing about Cerner. If customers don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime we need Cerner, we have issues with the amount of time Cerner takes to look at a problem let...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We didn't use Cerner for the revenue cycle implementation. We have been extremely happy with the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has nickel-and-dimed us quite a bit over the years. That is part of the reason we are moving...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know about any executive involvement from Cerner. Cerner has pumped so much money into the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There probably isn't anything that Cerner can do to make us a happy customer. They have a weird...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

As time goes on, customers get handed off to the vendor's next level. The people at that level can...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Some of Cerner's products don't perform the way that they are advertised to. Cerner directs their...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The system does most ordinary things well. Anything out of the ordinary requires a lot of time and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The integration of the product with the clinical side and the clinical-driven revenue cycle side is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

System upgrades are super simple; they couldn't be easier, especially compared to our previous...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting capabilities in Cerner Patient Accounting are lacking, and the contract management...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The timelines are promises that Cerner hasn't kept. Any time we have logged an issue directly with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have had facilities that were on Cerner Patient Accounting that have uninstalled the product in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The software is okay, but it is not the greatest. Cerner’s initial installation and configuration...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When I get into the depth of what went wrong with the product when it was set up, the problems are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner trained us on how to fill out the forms, or screens, but they didn’t train us on our actual workflow....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner has a contract management solution that doesn’t work anywhere. They didn’t tell us that until...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

It is easy to call in to Cerner’s support team, but the problem is they take months to get back to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

If an organization has got a very strong non-Cerner implementation team, they can do very well with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner’s implementation team doesn’t always understand the difference between a community hospital...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner does not test the system adequately before the go-live. They get behind on their schedule and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner as a company does well on the clinical side, but the revenue cycle has been a major thorn in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Although Cerner is making improvements to Community Works Financials and have made great strides in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are a couple of rough edges with some user interfaces of Community Works Financials and the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The support quality from Cerner has fallen a bit in the last six to eight months. I am not as...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner’s ability to outsource robustly is nonexistent. We have to jump through hoops. Cerner built...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner tends to come in, implement, and turn over training to the teams to support it. The training...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our A/R days aren't where we need them to be. We have found the data to be inconsistent at times....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our health system left our old stable product for Cerner's product. I wanted an integrated solution...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has announced a new product that they are coming out with to improve their patient...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are still some things that need to be fixed, and the system still has some bugs in it. Cerner...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner doesn't do everything themselves for Cerner Patient Accounting. Cerner brings other vendors...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don't feel like we get nickel-and-dimed. We aren't handed a bill every time we ask a question or...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The way that the product integrates within our health system is pretty good.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am anxiously curious about RevElate. When I was first told that RevElate was coming, I said that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When we installed Cerner Patient Accounting, we were trying to do something that just wasn't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I loved Cerner's enthusiasm during the implementation, but I was annoyed at their shortsightedness...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I feel like the person standing in the corner with oil cans; we are just always making sure to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don’t like the Cerner system as much as the others we use. It is more clicks than we would like...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some things we do like about the system. There is a little more transparency with Cerner,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of how the implementation and training go depends on what representative from the vendor...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's ongoing training is lacking. The learning journey is good for new users, but they...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is adding things to the system, and they update the software. That is the good thing...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t have involvement with some of the higher-ups at Cerner, but if we are having issues, we can...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Others looking at the Cerner system need to push for what they want and how they want the system to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would score the product low on the revenue side for working as promoted. We are working with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has announced a new product from Soarian that has been rebranded to be called RevElate. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had very few issues with Cerner Patient Accounting. It does a really good job, especially...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has shared a two-year road map, but they are pushing everything two years out. There are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do the majority of our own upgrades, and they are usually pretty good. We have gotten involved...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the people that Cerner sends in for training are inexperienced. We use our own staff for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our tickets or service requests sit idle for weeks and weeks until we call Cerner. The first layer...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a client executive that we get to assign things directly. We also have a person that we can...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We took an upgrade from Cerner that wasn't supposed to affect the system, but it has affected the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of Cerner's denials processes are going well. We also took on the contract management system,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am still complaining about Cerner's help desk people, and I am sure everyone else is as well. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we change to RevElate, Cerner doesn’t need to bring in a bunch of consultants who don't know...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a good client coordinator from Cerner; we have a relationship with that person. When we say...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What we have integrated works well, and what we haven't integrated isn't on Cerner but on certain...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am looking for an easier workflow. I want something that isn’t as encumbered as what we have with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

One of our big hopes in terms of strategies over the next year or so is for the vendor to partner...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am marginally optimistic about Cerner's revenue cycle management technology. I see continued...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Reporting continues to be a big problem with Cerner. Reporting is always a problem in whatever...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I sometimes feel like Cerner overpromises and underdelivers. The support we get from Cerner is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We aren't looking at the project from a strategic perspective and integration perspective. We aren't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are getting a good feel for how the system works and what the best ways to use it are. I feel...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works. I don't think that anything about it is terrible. The vendor's queues are a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There were some circumstances when we went live with the product that hurt us from a training...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is frustrating that we have to go through Cerner's support to make changes. In the past, we were...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner nickel-and-dimes us a bit. If we want something special, then we have to pay for another...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We started in Cerner’s access management product, and we have been slowly transitioning our clinics...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Every time we do a new safety implementation, we have to retrain our staff on the new process. That...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner must have revamped their strategy around kiosks for patient registration. When we wanted to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things aren't always right in front of us the way that we need them to be in terms of registration...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't seen a lot of new technology from the vendor, but I don't know whether that is a bad...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our executives have higher contacts at Cerner. The people on my team have some high-level contacts,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This system was supposed to be the perfect solution. We have taken a lot of time to move our teams...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am really nervous about some of the changes Cerner is going through. We still have some pretty...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we went live, one of the biggest challenges we had was with denial reporting. We were promised...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner Patient Accounting integrates with the rest of Cerner's system, so it makes things much...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some reporting improvements that we would like to see, like dashboards for the users that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have multitudes of problems with Cerner Patient Accounting. The system is geared toward clinical...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner rips us off when it comes to billing. They make all sorts of mistakes, and we have to call...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only positive thing I can say about Cerner Patient Accounting is that we are working on a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation and training with Cerner were so bad that we hired a consulting firm that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We expected a difficult implementation of CommunityWorks Financials because it was a beast of a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

COVID-19 created a lot of challenges for implementing and training on CommunityWorks Financials. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

If there is a change just for us, we have to send the request to Cerner to get the work done, but...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Our ambulatory physician office visits are going well. Our A/R is as low as it has ever been, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The reporting is horrible. If I want to look at cash received in the past year, I have to break the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

If I add a new clinic, I have to put in a service request with Cerner, and Cerner bills me and puts...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner is very protective of their environment for a couple of reasons. We are in a shared domain,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The revenue cycle implementation was a disaster. Outside of implementation failure, which wasn't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is more set in their ways with models and processes, whereas other vendors are more...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has been very quick to respond to all of our needs. When something comes up at the last...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has certain things about their system that are wonderful when compared to our previous...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner’s support has a first string that we have to start with by opening up a service request. I am...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If Cerner asks a question on my open ticket and I don't answer within 48 hours, they close my...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is so siloed. If I am going to plan a new organization and I have never done some of the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has a lot of good functionality, but they just don’t utilize their resources together. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I detested CommunityWorks Financials when we went live because we took a step backward. I knew we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner just doesn’t look at financials as being that big of a deal. I would like to get to a new...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner does not nickel-and-dime for upgrades, but they did charge me for the things that I needed to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are unexpected surprises in every upgrade we take, and then we have to get on uCern to get...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We just did some projects that have been breaking other things. I don’t like Cerner’s asset...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We implemented one of Cerner's solutions, but there wasn't any hands-on training. In the end, their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our integration goal is to minimize the number of legacy systems that we have and to move to a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't hear our end users complain about the system being terribly hard to work with. It definitely...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In moving from one upgrade to another, I haven't seen huge strides in the system's enhancements....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to keeping up with regulatory requirements, the vendor does a pretty good job of being...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It has always been a challenge with Cerner to try to get data out of the system that can give us the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For healthcare organizations of our size, options are very limited. We aligned with Cerner for very...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We struggle to know details about the vendor's promises. They may make overviews of their promises,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During our time with Cerner, we have often been surprised by what we need to pay them to get certain...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We consistently find Cerner's professional services staff members to be quite green. More often than...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As we go through implementations, we have to take into consideration a great deal of legacy...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The system is very capable. It is more than just a system that brings our A/R days down. The system...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would buy the system again. We have never looked back. Considering what was available when we got...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner is slow at keeping promises, but they generally do. One of Cerner's sayings is that they...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

My fear going into the relationship was that Cerner would nickel-and-dime, but they do a pretty good...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner does a good job of keeping us informed. They have a legal department that is always...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I was worried when we went with Cerner because I thought that CommunityWorks Financials was an...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CommunityWorks Financials is a very clinically-oriented system, but the revenue cycle department...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is difficult to find what we are looking for in uCern because there is so much information. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have a pretty good history with Cerner. The revenue cycle system is very functional, and we have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

My only complaint is the decision support system, which is not very good. The weakness is the data...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I still don’t like CommunityWorks Financials. It leaves a lot to be desired. The big problem I have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CommunityWorks Financials has been getting somewhat better. We did a revenue cycle enhancement per...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CommunityWorks Financials is user friendly and easy to use. Things don’t always work the way they...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The main thing Cerner should work on is responding to our service requests in a timely fashion. If...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner is still relatively new with their patient accounting system, so it was a little oversold to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is making good and significant optimizations with the solution right now.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner is great for the clinical side, but we have struggled with their revenue cycle system. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

A lot of our current struggles go along with the implementation. The vendor grew way too fast, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To bill Medicare, we have to split the billing from the hospital and clinic. We expected to get the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account representatives and the executives who oversee our domain are great. They are available...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am optimistic that we will be in a better overall place by this time next year. Cerner is working...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would tell any person who is contemplating going to Cerner that they have got to plan on doubling...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner is trying to be all things to all people, and that is just really hard to do. But when I get...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

From a big picture perspective, the software works as designed. It takes a lot of Cerner’s expertise...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I think Cerner provides good tools in helping us understand what is going on with DNFB. Overall, our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Cerner is doing the right thing for us. I haven’t had anything that has gone south. We re-signed...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I feel nickel-and-dimed by Cerner. We had to pay to add a new outsource self-pay collector vendor....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The ease of use depends on the end user. Some people think the system is fantastic, and other people...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I hardly ever see Cerner's executive team. Some regular contact, at least once a year, with the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.