Cerner Patient Accounting/CommunityWorks Financials
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
We work with a couple of different levels of people at Cerner, so there is a chain of command that...
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I am not sure whether the solution is part of our long-term plans. There has been discussion about...
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Cerner charges us for every little thing and more. Everything seems expensive.
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Having been on the system long enough, we know there is a lot of value in the system. We put a lot...
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The product is a pretty robust system in terms of helping us do edits on the front end and catch...
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There can be a lot of clicks in the system, and the vendor's charged services piece is more...
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We calculate average transaction values on a monthly basis. We get the values out of Cerner's...
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Cerner’s implementation services have improved. We haven’t really had any training recently.
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Cerner’s quality of support really depends on the team that we are working with. Some teams are...
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I think the ease of working encounters in Cerner's system is good. I can see everything in one place....
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When dealing with split encounters or recurring encounters, Cerner has some flaws. I have to create...
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The service from Cerner is not great. The vendor is very slow to respond to us. My first point of...
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We struggle with Cerner. I wouldn't recommend them. Cerner doesn’t have enough staff. They have...
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We implemented Cerner Patient Accounting at one of our hospitals because we had to build the...
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We are working on the cost of getting another system, and we are just trying to figure out the...
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Cerner needs to improve the cash posting at the CPT line level and their practices between the...
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On the system's financial side, we wouldn't have picked the product if we had known that we were...
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I don't think that any of our financial people would recommend the product at this point. We...
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In terms of making more money, the product hasn't reached our vision at all. We tried to bring our...
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Our host site is trying to add charges to the system, but every change they make has to go through...
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Our host site builds everything for us, so I don't know whether shortfalls are on our end or our...
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Our experience with Cerner has been a rocky road, but I believe a lot of the issues have been on us....
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I feel like we are backed into a corner when it comes to vendors. There are not a lot of platforms...
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We have end goals, and we might obtain them for the short term because problems are never 100%...
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Getting things fixed within the system so that they work appropriately for our facility is a...
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When Cerner rolled out RevWorks to service a specific community, I don’t think that they realized...
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Cerner’s solution to help guide their customers is to direct them to the vendor's Wiki. There is a...
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There is no follow-through after the implementation. One of Cerner’s big promises with...
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We have a really open, honest relationship with our representative as well as those above them. We...
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We are utilizing all of the vendor's newest technology in terms of the workflow summary pages, the...
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Cerner’s patient accounting system seems to have improved, but then again, I don't use the system...
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The staff members complain about the system all the time. For innovative and functional data, the...
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Cerner Patient Accounting doesn't have the automation that we need. We had to purchase a third-party...
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Our outcomes from using Cerner Patient Accounting have been really low. We haven't realized the...
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I would like our satisfaction with Cerner Patient Accounting to increase over the next year. Then,...
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Cerner does pretty well with reporting and the integration of third parties. With that said, a...
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Cerner does a good job with support. We have a contact there that works well with us, and they are...
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We do most of our own training, but we get materials from Cerner. However, the vendor changed their...
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Cerner doesn't offer any training. They will provide some if users request it, but users still have...
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At any given time, we have a few dozen service requests open with Cerner. We don't dream up...
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I wouldn't recommend Cerner Patient Accounting to a health system. I think that Cerner's systems are...
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Our revenue cycle business office hires people without any training for our hospital's revenue...
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We have regular calls with Cerner. They acknowledge our issues and tell us that they are working on...
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When I have requests that reach me at an executive level, I try to solve those requests. That is...
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Cerner has a general attitude of being big and successful. They think that their clients need them...
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Cerner's executive involvement has definitely improved. Cerner has an outsourced company that they...
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There is a new federal regulation that affects every healthcare provider, and Cerner hasn't done...
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The implementation was difficult. When we first went live, Cerner was very much in the mindset that...
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One of the things I like best is if I can think of how I want something to work or be automated in...
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I love the software, and I consider Cerner a partner. Going from the other platforms we were on to...
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We still need a few more integrations with the system that Cerner is working on now. Having to...
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Cerner charges us for everything. We don’t have a lot of ongoing training anymore. The quality of...
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Our struggle with Cerner Patient Accounting is the issues that come up as we upgrade. I don't know...
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Cerner is constantly changing, and that is good, but they just released a new product line that they...
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I would only recommend that others go with Cerner Patient Accounting if they are a Cerner site. I...
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Cerner is pretty good at support, but they are not very proactive. On the implementation side,...
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The talent wasn’t there in Cerner’s uplift program, and they struggled. Things were missed through...
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We often have to repeatedly follow up with Cerner’s support team to get a ticket worked. Sometimes...
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The beauty of the CommunityWorks environment is that Cerner keeps us on a relatively current version...
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Cerner is focusing more on some of their other solutions, so this financial solution isn’t robust....
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Cerner does charge for every little thing on the system. We were charged for a lot of functionality,...
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We don't feel like Cerner is implementing anything new on the financial side. There is always room...
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Cerner is nickel-and-diming us. They promised us that regulatory things that needed to be changed...
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When upgrades are done, we have issues. The upgrades seem to go back and overwrite some of our past...
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We have a support advocate, and we meet with them every couple of weeks. Cerner gave us a new...
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Cerner assigned us a new executive contact, but we are really unsure about whether that will turn...
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Reducing A/R days is hard for Cerner, but they could give us some more tools to help us reduce them....
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COVID-19 has really hurt the vendor's guidance related to education. We haven't been able to get...
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We are all a little scared right now because Cerner just got bought, and we are nervous about what...
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Cerner has a train-the-trainer model. There is a lot to be said about the quality of an...
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The financial product is in more of a dire need of a lift than the EMR. When there are quality or...
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I have no executive involvement from Cerner. I work with my account executive. Cerner's user base is...
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Recently, the support from Cerner’s application management services has been pretty disappointing....
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We have had to immerse ourselves in the CommunityWorks software because there are a lot of things on...
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We have had so many revenue cycle issues, including a lot of issues with claims. I think that is...
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Cerner’s product is part of our long-term plans simply because of what we are paying.
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We hear from Cerner’s executive team quite a bit. They send out emails updating us on solution...
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From a patient accounting standpoint, Cerner is introducing an entirely new platform called RevElate...
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We can track patient payments with the product. The patient accounting solution is complicated, but...
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The system is clunky. It has several limitations, and it breaks down. We have issues with the system...
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The big challenge with Cerner Patient Accounting is our work queues for patient accounts. Those...
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Cerner bought Soarian Financials from Siemens and converted Soarian Financials so that it integrates...
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Our implementation process was understaffed because of the number of analysts we hired for the...
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Even though some of our testing failed, we went live with Cerner Patient Accounting anyway. We have...
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Cerner talks about a clinically based revenue cycle, which means that every charge generated in the...
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Most of the time, Cerner tends to have a fairly strong training program. But in our case, they...
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We actually hired a consultant who is supposed to be an expert in getting the most out of Cerner's...
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Cerner claimed to be familiar with the billing processes and specific requirements of doing billing...
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Cerner's support is generally pretty good. They are very proactive with changes, and we know months...
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We were notified that Cerner was moving us to their new revenue cycle product. Personally, I think...
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We don't know when we will be moved to Cerner's new product, but Cerner made a big splash about that...
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We received a lot of involvement from Cerner for the things that we were doing with the product....
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We have definitely struggled with Cerner's patient accounting system. We are still struggling, but...
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In terms of the standard elements of patient accounting, such as claims and billing rules, Cerner’s...
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I would like to resolve how Cerner Patient Accounting integrates with our claims-processing...
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In terms of everything that we do for accounting, from the coding piece to the billing piece, things...
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CommunityWorks Financials is much more automated than our previous system was. There are always...
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We have regular meetings with our Cerner account representatives. Cerner always has more things on...
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We use uCern for our ongoing training. There is a lot of knowledge in uCern. We can read about...
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Cerner isn't perfect, but their solution allows me to get my claims out and my money back in the...
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The product doesn’t have a general ledger function. We must have a separate resource for that. Also,...
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As aggravated as I get with Cerner, I would buy their system again. CommunityWorks Financials was...
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It is very difficult for us to tell people what we need from CommunityWorks Financials because...
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Cerner is in a bind with employees, and they can't fix that right now. That is very frustrating. It...
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I don't think that Cerner nickel-and-dimes us. There have been a lot of things that they have been...
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Cerner isn't doing well. It is very difficult for them to get things done. We are on a shared domain...
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Cerner is substantially understaffed, and their people have admitted that. It takes them a long time...
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Users with Millennium PowerChart can work with the system and modify it to do the things that they...
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The reporting in CommunityWorks Financials is almost nonexistent. We have had major issues with the...
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Things are going a lot better than they were before with Cerner, but our experience is still not...
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Support from Cerner continues to be dismal. Cerner is extremely slow about adding enhancements. The...
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Cerner is nickel-and-diming us for everything. That is the thing about Cerner. If customers don't...
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Anytime we need Cerner, we have issues with the amount of time Cerner takes to look at a problem let...
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We didn't use Cerner for the revenue cycle implementation. We have been extremely happy with the...
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Cerner has nickel-and-dimed us quite a bit over the years. That is part of the reason we are moving...
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I don't know about any executive involvement from Cerner. Cerner has pumped so much money into the...
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There probably isn't anything that Cerner can do to make us a happy customer. They have a weird...
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As time goes on, customers get handed off to the vendor's next level. The people at that level can...
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Some of Cerner's products don't perform the way that they are advertised to. Cerner directs their...
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The system does most ordinary things well. Anything out of the ordinary requires a lot of time and...
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The integration of the product with the clinical side and the clinical-driven revenue cycle side is...
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System upgrades are super simple; they couldn't be easier, especially compared to our previous...
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The reporting capabilities in Cerner Patient Accounting are lacking, and the contract management...
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The timelines are promises that Cerner hasn't kept. Any time we have logged an issue directly with...
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We have had facilities that were on Cerner Patient Accounting that have uninstalled the product in...
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The software is okay, but it is not the greatest. Cerner’s initial installation and configuration...
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When I get into the depth of what went wrong with the product when it was set up, the problems are...
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Cerner trained us on how to fill out the forms, or screens, but they didn’t train us on our actual workflow....
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Cerner has a contract management solution that doesn’t work anywhere. They didn’t tell us that until...
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It is easy to call in to Cerner’s support team, but the problem is they take months to get back to...
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If an organization has got a very strong non-Cerner implementation team, they can do very well with...
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Cerner’s implementation team doesn’t always understand the difference between a community hospital...
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Cerner does not test the system adequately before the go-live. They get behind on their schedule and...
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Cerner as a company does well on the clinical side, but the revenue cycle has been a major thorn in...
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Although Cerner is making improvements to Community Works Financials and have made great strides in...
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There are a couple of rough edges with some user interfaces of Community Works Financials and the...
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The support quality from Cerner has fallen a bit in the last six to eight months. I am not as...
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Cerner’s ability to outsource robustly is nonexistent. We have to jump through hoops. Cerner built...
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Cerner tends to come in, implement, and turn over training to the teams to support it. The training...
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Our A/R days aren't where we need them to be. We have found the data to be inconsistent at times....
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Our health system left our old stable product for Cerner's product. I wanted an integrated solution...
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Cerner has announced a new product that they are coming out with to improve their patient...
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There are still some things that need to be fixed, and the system still has some bugs in it. Cerner...
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Cerner doesn't do everything themselves for Cerner Patient Accounting. Cerner brings other vendors...
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I don't feel like we get nickel-and-dimed. We aren't handed a bill every time we ask a question or...
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The way that the product integrates within our health system is pretty good.
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I am anxiously curious about RevElate. When I was first told that RevElate was coming, I said that...
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When we installed Cerner Patient Accounting, we were trying to do something that just wasn't...
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I loved Cerner's enthusiasm during the implementation, but I was annoyed at their shortsightedness...
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I feel like the person standing in the corner with oil cans; we are just always making sure to...
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We don’t like the Cerner system as much as the others we use. It is more clicks than we would like...
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There are some things we do like about the system. There is a little more transparency with Cerner,...
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A lot of how the implementation and training go depends on what representative from the vendor...
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The vendor's ongoing training is lacking. The learning journey is good for new users, but they...
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The vendor is adding things to the system, and they update the software. That is the good thing...
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I don’t have involvement with some of the higher-ups at Cerner, but if we are having issues, we can...
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Others looking at the Cerner system need to push for what they want and how they want the system to...
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I would score the product low on the revenue side for working as promoted. We are working with...
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Cerner has announced a new product from Soarian that has been rebranded to be called RevElate. We...
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We have had very few issues with Cerner Patient Accounting. It does a really good job, especially...
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Cerner has shared a two-year road map, but they are pushing everything two years out. There are...
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We do the majority of our own upgrades, and they are usually pretty good. We have gotten involved...
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Most of the people that Cerner sends in for training are inexperienced. We use our own staff for...
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Our tickets or service requests sit idle for weeks and weeks until we call Cerner. The first layer...
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We have a client executive that we get to assign things directly. We also have a person that we can...
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We took an upgrade from Cerner that wasn't supposed to affect the system, but it has affected the...
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Some of Cerner's denials processes are going well. We also took on the contract management system,...
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I am still complaining about Cerner's help desk people, and I am sure everyone else is as well. We...
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When we change to RevElate, Cerner doesn’t need to bring in a bunch of consultants who don't know...
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We have a good client coordinator from Cerner; we have a relationship with that person. When we say...
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What we have integrated works well, and what we haven't integrated isn't on Cerner but on certain...
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I am looking for an easier workflow. I want something that isn’t as encumbered as what we have with...
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One of our big hopes in terms of strategies over the next year or so is for the vendor to partner...
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I am marginally optimistic about Cerner's revenue cycle management technology. I see continued...
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Reporting continues to be a big problem with Cerner. Reporting is always a problem in whatever...
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I sometimes feel like Cerner overpromises and underdelivers. The support we get from Cerner is...
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We aren't looking at the project from a strategic perspective and integration perspective. We aren't...
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We are getting a good feel for how the system works and what the best ways to use it are. I feel...
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The product works. I don't think that anything about it is terrible. The vendor's queues are a...
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There were some circumstances when we went live with the product that hurt us from a training...
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It is frustrating that we have to go through Cerner's support to make changes. In the past, we were...
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Cerner nickel-and-dimes us a bit. If we want something special, then we have to pay for another...
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We started in Cerner’s access management product, and we have been slowly transitioning our clinics...
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Every time we do a new safety implementation, we have to retrain our staff on the new process. That...
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Cerner must have revamped their strategy around kiosks for patient registration. When we wanted to...
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Things aren't always right in front of us the way that we need them to be in terms of registration...
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I haven't seen a lot of new technology from the vendor, but I don't know whether that is a bad...
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Our executives have higher contacts at Cerner. The people on my team have some high-level contacts,...
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This system was supposed to be the perfect solution. We have taken a lot of time to move our teams...
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I am really nervous about some of the changes Cerner is going through. We still have some pretty...
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When we went live, one of the biggest challenges we had was with denial reporting. We were promised...
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Cerner Patient Accounting integrates with the rest of Cerner's system, so it makes things much...
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There are some reporting improvements that we would like to see, like dashboards for the users that...
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We have multitudes of problems with Cerner Patient Accounting. The system is geared toward clinical...
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Cerner rips us off when it comes to billing. They make all sorts of mistakes, and we have to call...
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The only positive thing I can say about Cerner Patient Accounting is that we are working on a...
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Our implementation and training with Cerner were so bad that we hired a consulting firm that...
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We expected a difficult implementation of CommunityWorks Financials because it was a beast of a...
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COVID-19 created a lot of challenges for implementing and training on CommunityWorks Financials. We...
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If there is a change just for us, we have to send the request to Cerner to get the work done, but...
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Our ambulatory physician office visits are going well. Our A/R is as low as it has ever been, and...
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The reporting is horrible. If I want to look at cash received in the past year, I have to break the...
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If I add a new clinic, I have to put in a service request with Cerner, and Cerner bills me and puts...
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Cerner is very protective of their environment for a couple of reasons. We are in a shared domain,...
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The revenue cycle implementation was a disaster. Outside of implementation failure, which wasn't...
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Cerner is more set in their ways with models and processes, whereas other vendors are more...
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Cerner has been very quick to respond to all of our needs. When something comes up at the last...
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Cerner has certain things about their system that are wonderful when compared to our previous...
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Cerner’s support has a first string that we have to start with by opening up a service request. I am...
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If Cerner asks a question on my open ticket and I don't answer within 48 hours, they close my...
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Cerner is so siloed. If I am going to plan a new organization and I have never done some of the...
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Cerner has a lot of good functionality, but they just don’t utilize their resources together. The...
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I detested CommunityWorks Financials when we went live because we took a step backward. I knew we...
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Cerner just doesn’t look at financials as being that big of a deal. I would like to get to a new...
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Cerner does not nickel-and-dime for upgrades, but they did charge me for the things that I needed to...
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There are unexpected surprises in every upgrade we take, and then we have to get on uCern to get...
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We just did some projects that have been breaking other things. I don’t like Cerner’s asset...
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We implemented one of Cerner's solutions, but there wasn't any hands-on training. In the end, their...
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Our integration goal is to minimize the number of legacy systems that we have and to move to a...
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I don't hear our end users complain about the system being terribly hard to work with. It definitely...
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In moving from one upgrade to another, I haven't seen huge strides in the system's enhancements....
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When it comes to keeping up with regulatory requirements, the vendor does a pretty good job of being...
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It has always been a challenge with Cerner to try to get data out of the system that can give us the...
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For healthcare organizations of our size, options are very limited. We aligned with Cerner for very...
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We struggle to know details about the vendor's promises. They may make overviews of their promises,...
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During our time with Cerner, we have often been surprised by what we need to pay them to get certain...
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We consistently find Cerner's professional services staff members to be quite green. More often than...
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As we go through implementations, we have to take into consideration a great deal of legacy...
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The system is very capable. It is more than just a system that brings our A/R days down. The system...
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I would buy the system again. We have never looked back. Considering what was available when we got...
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Cerner is slow at keeping promises, but they generally do. One of Cerner's sayings is that they...
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My fear going into the relationship was that Cerner would nickel-and-dime, but they do a pretty good...
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Cerner does a good job of keeping us informed. They have a legal department that is always...
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I was worried when we went with Cerner because I thought that CommunityWorks Financials was an...
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CommunityWorks Financials is a very clinically-oriented system, but the revenue cycle department...
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It is difficult to find what we are looking for in uCern because there is so much information. The...
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We have a pretty good history with Cerner. The revenue cycle system is very functional, and we have...
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My only complaint is the decision support system, which is not very good. The weakness is the data...
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I still don’t like CommunityWorks Financials. It leaves a lot to be desired. The big problem I have...
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CommunityWorks Financials has been getting somewhat better. We did a revenue cycle enhancement per...
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CommunityWorks Financials is user friendly and easy to use. Things don’t always work the way they...
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The main thing Cerner should work on is responding to our service requests in a timely fashion. If...
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Cerner is still relatively new with their patient accounting system, so it was a little oversold to...
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Cerner is making good and significant optimizations with the solution right now.
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Cerner is great for the clinical side, but we have struggled with their revenue cycle system. We...
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A lot of our current struggles go along with the implementation. The vendor grew way too fast, and...
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To bill Medicare, we have to split the billing from the hospital and clinic. We expected to get the...
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Our account representatives and the executives who oversee our domain are great. They are available...
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I am optimistic that we will be in a better overall place by this time next year. Cerner is working...
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I would tell any person who is contemplating going to Cerner that they have got to plan on doubling...
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Cerner is trying to be all things to all people, and that is just really hard to do. But when I get...
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From a big picture perspective, the software works as designed. It takes a lot of Cerner’s expertise...
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I think Cerner provides good tools in helping us understand what is going on with DNFB. Overall, our...
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Cerner is doing the right thing for us. I haven’t had anything that has gone south. We re-signed...
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I feel nickel-and-dimed by Cerner. We had to pay to add a new outsource self-pay collector vendor....
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The ease of use depends on the end user. Some people think the system is fantastic, and other people...
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I hardly ever see Cerner's executive team. Some regular contact, at least once a year, with the...
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