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Cerner Patient Accounting/CommunityWorks Financials
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User Commentary

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CIO

System upgrades are super simple; they couldn't be easier, especially compared to our previous...

Dec 2021
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Manager

The reporting capabilities in Cerner Patient Accounting are lacking, and the contract management...

Dec 2021
||
(0)
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Manager

The timelines are promises that Cerner hasn't kept. Any time we have logged an issue directly with...

Dec 2021
||
(0)
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COO

We have had facilities that were on Cerner Patient Accounting that have uninstalled the product in...

Dec 2021
||
(0)
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COO

The software is okay, but it is not the greatest. Cerner’s initial installation and configuration...

Dec 2021
||
(0)
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COO

When I get into the depth of what went wrong with the product when it was set up, the problems are...

Dec 2021
||
(0)
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COO

Cerner trained us on how to fill out the forms, or screens, but they didn’t train us on our actual workflow....

Dec 2021
||
(0)
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COO

Cerner has a contract management solution that doesn’t work anywhere. They didn’t tell us that until...

Dec 2021
||
(0)
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COO

It is easy to call in to Cerner’s support team, but the problem is they take months to get back to...

Dec 2021
||
(0)
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COO

If an organization has got a very strong non-Cerner implementation team, they can do very well with...

Dec 2021
||
(0)
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COO

Cerner’s implementation team doesn’t always understand the difference between a community hospital...

Dec 2021
||
(0)
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COO

Cerner does not test the system adequately before the go-live. They get behind on their schedule and...

Dec 2021
||
(0)
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COO

Cerner as a company does well on the clinical side, but the revenue cycle has been a major thorn in...

Dec 2021
||
(0)
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CIO

Although Cerner is making improvements to Community Works Financials and have made great strides in...

Dec 2021
||
(0)
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CIO

There are a couple of rough edges with some user interfaces of Community Works Financials and the...

Dec 2021
||
(0)
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CIO

The support quality from Cerner has fallen a bit in the last six to eight months. I am not as...

Dec 2021
||
(0)
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Director

Cerner’s ability to outsource robustly is nonexistent. We have to jump through hoops. Cerner built...

Nov 2021
||
(0)
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Director

Cerner tends to come in, implement, and turn over training to the teams to support it. The training...

Nov 2021
||
(0)
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CIO

Our A/R days aren't where we need them to be. We have found the data to be inconsistent at times....

Nov 2021
||
(0)
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CIO

Our health system left our old stable product for Cerner's product. I wanted an integrated solution...

Nov 2021
||
(0)
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CIO

Cerner has announced a new product that they are coming out with to improve their patient...

Nov 2021
||
(0)
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CIO

There are still some things that need to be fixed, and the system still has some bugs in it. Cerner...

Nov 2021
||
(0)
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CFO

Cerner doesn't do everything themselves for Cerner Patient Accounting. Cerner brings other vendors...

Nov 2021
||
(0)
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CFO

I don't feel like we get nickel-and-dimed. We aren't handed a bill every time we ask a question or...

Nov 2021
||
(0)
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CFO

The way that the product integrates within our health system is pretty good.

Nov 2021
||
(0)
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CFO

I am anxiously curious about RevElate. When I was first told that RevElate was coming, I said that...

Nov 2021
||
(0)
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CFO

When we installed Cerner Patient Accounting, we were trying to do something that just wasn't...

Nov 2021
||
(0)
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CFO

I loved Cerner's enthusiasm during the implementation, but I was annoyed at their shortsightedness...

Nov 2021
||
(0)
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CFO

I feel like the person standing in the corner with oil cans; we are just always making sure to...

Nov 2021
||
(0)
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Analyst/Coordinator

We don’t like the Cerner system as much as the others we use. It is more clicks than we would like...

Nov 2021
||
(0)
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Analyst/Coordinator

There are some things we do like about the system. There is a little more transparency with Cerner,...

Nov 2021
||
(0)
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Analyst/Coordinator

A lot of how the implementation and training go depends on what representative from the vendor...

Nov 2021
||
(0)
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Analyst/Coordinator

The vendor's ongoing training is lacking. The learning journey is good for new users, but they...

Nov 2021
||
(0)
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Analyst/Coordinator

The vendor is adding things to the system, and they update the software. That is the good thing...

Nov 2021
||
(0)
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Analyst/Coordinator

I don’t have involvement with some of the higher-ups at Cerner, but if we are having issues, we can...

Nov 2021
||
(0)
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Analyst/Coordinator

Others looking at the Cerner system need to push for what they want and how they want the system to...

Nov 2021
||
(0)
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Director

I would score the product low on the revenue side for working as promoted. We are working with...

Nov 2021
||
(0)
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Director

Cerner has announced a new product from Soarian that has been rebranded to be called RevElate. We...

Nov 2021
||
(0)
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Manager

We have had very few issues with Cerner Patient Accounting. It does a really good job, especially...

Nov 2021
||
(0)
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Manager

Cerner has shared a two-year road map, but they are pushing everything two years out. There are...

Nov 2021
||
(0)
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Manager

We do the majority of our own upgrades, and they are usually pretty good. We have gotten involved...

Nov 2021
||
(0)
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Manager

Most of the people that Cerner sends in for training are inexperienced. We use our own staff for...

Nov 2021
||
(0)
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Manager

Our tickets or service requests sit idle for weeks and weeks until we call Cerner. The first layer...

Nov 2021
||
(0)
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Manager

We have a client executive that we get to assign things directly. We also have a person that we can...

Nov 2021
||
(0)
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Director

We took an upgrade from Cerner that wasn't supposed to affect the system, but it has affected the...

Nov 2021
||
(0)
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Director

Some of Cerner's denials processes are going well. We also took on the contract management system,...

Nov 2021
||
(0)
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Director

I am still complaining about Cerner's help desk people, and I am sure everyone else is as well. We...

Nov 2021
||
(0)
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Director

When we change to RevElate, Cerner doesn’t need to bring in a bunch of consultants who don't know...

Nov 2021
||
(0)
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Director

We have a good client coordinator from Cerner; we have a relationship with that person. When we say...

Nov 2021
||
(0)
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Director

What we have integrated works well, and what we haven't integrated isn't on Cerner but on certain...

Nov 2021
||
(0)
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Director

I am looking for an easier workflow. I want something that isn’t as encumbered as what we have with...

Nov 2021
||
(0)
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CFO

One of our big hopes in terms of strategies over the next year or so is for the vendor to partner...

Nov 2021
||
(0)
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CFO

I am marginally optimistic about Cerner's revenue cycle management technology. I see continued...

Nov 2021
||
(0)
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CFO

Reporting continues to be a big problem with Cerner. Reporting is always a problem in whatever...

Nov 2021
||
(0)
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CFO

I sometimes feel like Cerner overpromises and underdelivers. The support we get from Cerner is...

Nov 2021
||
(0)
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CFO

We aren't looking at the project from a strategic perspective and integration perspective. We aren't...

Nov 2021
||
(0)
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Director

We are getting a good feel for how the system works and what the best ways to use it are. I feel...

Oct 2021
||
(0)
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Director

The product works. I don't think that anything about it is terrible. The vendor's queues are a...

Oct 2021
||
(0)
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Director

There were some circumstances when we went live with the product that hurt us from a training...

Oct 2021
||
(0)
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Director

It is frustrating that we have to go through Cerner's support to make changes. In the past, we were...

Oct 2021
||
(0)
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Director

Cerner nickel-and-dimes us a bit. If we want something special, then we have to pay for another...

Oct 2021
||
(0)
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Director

We started in Cerner’s access management product, and we have been slowly transitioning our clinics...

Oct 2021
||
(0)
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Director

Every time we do a new safety implementation, we have to retrain our staff on the new process. That...

Oct 2021
||
(0)
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Director

Cerner must have revamped their strategy around kiosks for patient registration. When we wanted to...

Oct 2021
||
(0)
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Director

Things aren't always right in front of us the way that we need them to be in terms of registration...

Oct 2021
||
(0)
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Director

I haven't seen a lot of new technology from the vendor, but I don't know whether that is a bad...

Oct 2021
||
(0)
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Director

Our executives have higher contacts at Cerner. The people on my team have some high-level contacts,...

Oct 2021
||
(0)
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Director

This system was supposed to be the perfect solution. We have taken a lot of time to move our teams...

Oct 2021
||
(0)
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Director

I am really nervous about some of the changes Cerner is going through. We still have some pretty...

Oct 2021
||
(0)
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Director

When we went live, one of the biggest challenges we had was with denial reporting. We were promised...

Oct 2021
||
(0)
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Director

Cerner Patient Accounting integrates with the rest of Cerner's system, so it makes things much...

Oct 2021
||
(0)
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Director

There are some reporting improvements that we would like to see, like dashboards for the users that...

Oct 2021
||
(0)
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Director

We have multitudes of problems with Cerner Patient Accounting. The system is geared toward clinical...

Oct 2021
||
(0)
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Director

Cerner rips us off when it comes to billing. They make all sorts of mistakes, and we have to call...

Oct 2021
||
(0)
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Director

The only positive thing I can say about Cerner Patient Accounting is that we are working on a...

Oct 2021
||
(0)
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Director

Our implementation and training with Cerner were so bad that we hired a consulting firm that...

Oct 2021
||
(0)
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Director

We expected a difficult implementation of CommunityWorks Financials because it was a beast of a...

Sep 2021
||
(0)
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Director

COVID-19 created a lot of challenges for implementing and training on CommunityWorks Financials. We...

Sep 2021
||
(0)
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CFO

If there is a change just for us, we have to send the request to Cerner to get the work done, but...

Sep 2021
||
(0)
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CFO

Our ambulatory physician office visits are going well. Our A/R is as low as it has ever been, and...

Sep 2021
||
(0)
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CFO

The reporting is horrible. If I want to look at cash received in the past year, I have to break the...

Sep 2021
||
(0)
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CFO

If I add a new clinic, I have to put in a service request with Cerner, and Cerner bills me and puts...

Sep 2021
||
(0)
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CFO

Cerner is very protective of their environment for a couple of reasons. We are in a shared domain,...

Sep 2021
||
(0)
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CFO

The revenue cycle implementation was a disaster. Outside of implementation failure, which wasn't...

Sep 2021
||
(0)
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Manager

Cerner is more set in their ways with models and processes, whereas other vendors are more...

Sep 2021
||
(0)
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Manager

Cerner has been very quick to respond to all of our needs. When something comes up at the last...

Sep 2021
||
(0)
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Manager

Cerner has certain things about their system that are wonderful when compared to our previous...

Sep 2021
||
(0)
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Manager

Cerner’s support has a first string that we have to start with by opening up a service request. I am...

Sep 2021
||
(0)
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Manager

If Cerner asks a question on my open ticket and I don't answer within 48 hours, they close my...

Sep 2021
||
(0)
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Manager

Cerner is so siloed. If I am going to plan a new organization and I have never done some of the...

Sep 2021
||
(0)
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Manager

Cerner has a lot of good functionality, but they just don’t utilize their resources together. The...

Sep 2021
||
(0)
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Manager

I detested CommunityWorks Financials when we went live because we took a step backward. I knew we...

Sep 2021
||
(0)
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Manager

Cerner just doesn’t look at financials as being that big of a deal. I would like to get to a new...

Sep 2021
||
(0)
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Manager

Cerner does not nickel-and-dime for upgrades, but they did charge me for the things that I needed to...

Sep 2021
||
(0)
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Manager

There are unexpected surprises in every upgrade we take, and then we have to get on uCern to get...

Sep 2021
||
(0)
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Manager

We just did some projects that have been breaking other things. I don’t like Cerner’s asset...

Sep 2021
||
(0)
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Director

We implemented one of Cerner's solutions, but there wasn't any hands-on training. In the end, their...

Sep 2021
||
(0)
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Director

Our integration goal is to minimize the number of legacy systems that we have and to move to a...

Sep 2021
||
(0)
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Director

I don't hear our end users complain about the system being terribly hard to work with. It definitely...

Sep 2021
||
(0)
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Director

In moving from one upgrade to another, I haven't seen huge strides in the system's enhancements....

Sep 2021
||
(0)
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Director

When it comes to keeping up with regulatory requirements, the vendor does a pretty good job of being...

Sep 2021
||
(0)
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Director

It has always been a challenge with Cerner to try to get data out of the system that can give us the...

Sep 2021
||
(0)
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Director

For healthcare organizations of our size, options are very limited. We aligned with Cerner for very...

Sep 2021
||
(0)
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Director

We struggle to know details about the vendor's promises. They may make overviews of their promises,...

Sep 2021
||
(0)
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Director

During our time with Cerner, we have often been surprised by what we need to pay them to get certain...

Sep 2021
||
(0)
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Director

We consistently find Cerner's professional services staff members to be quite green. More often than...

Sep 2021
||
(0)
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Director

As we go through implementations, we have to take into consideration a great deal of legacy...

Sep 2021
||
(0)
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CFO

The system is very capable. It is more than just a system that brings our A/R days down. The system...

Sep 2021
||
(0)
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CFO

I would buy the system again. We have never looked back. Considering what was available when we got...

Sep 2021
||
(0)
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CFO

Cerner is slow at keeping promises, but they generally do. One of Cerner's sayings is that they...

Sep 2021
||
(0)
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CFO

My fear going into the relationship was that Cerner would nickel-and-dime, but they do a pretty good...

Sep 2021
||
(0)
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 or  to see details.

CFO

Cerner does a good job of keeping us informed. They have a legal department that is always...

Sep 2021
||
(0)
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CFO

I was worried when we went with Cerner because I thought that CommunityWorks Financials was an...

Sep 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

CommunityWorks Financials is a very clinically-oriented system, but the revenue cycle department...

Sep 2021
||
(0)
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 or  to see details.

Manager

It is difficult to find what we are looking for in uCern because there is so much information. The...

Sep 2021
||
(0)
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CFO

We have a pretty good history with Cerner. The revenue cycle system is very functional, and we have...

Sep 2021
||
(0)
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CFO

My only complaint is the decision support system, which is not very good. The weakness is the data...

Sep 2021
||
(0)
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Director

I still don’t like CommunityWorks Financials. It leaves a lot to be desired. The big problem I have...

Sep 2021
||
(0)
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Director

CommunityWorks Financials has been getting somewhat better. We did a revenue cycle enhancement per...

Sep 2021
||
(0)
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Director

CommunityWorks Financials is user friendly and easy to use. Things don’t always work the way they...

Sep 2021
||
(0)
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Director

The main thing Cerner should work on is responding to our service requests in a timely fashion. If...

Sep 2021
||
(0)
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VP/Other Executive

Cerner is still relatively new with their patient accounting system, so it was a little oversold to...

Sep 2021
||
(0)
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Director

Cerner is making good and significant optimizations with the solution right now.

Aug 2021
||
(0)
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CFO

Cerner is great for the clinical side, but we have struggled with their revenue cycle system. We...

Aug 2021
||
(0)
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CFO

A lot of our current struggles go along with the implementation. The vendor grew way too fast, and...

Aug 2021
||
(0)
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Director

To bill Medicare, we have to split the billing from the hospital and clinic. We expected to get the...

Aug 2021
||
(0)
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Director

Our account representatives and the executives who oversee our domain are great. They are available...

Aug 2021
||
(0)
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Director

I am optimistic that we will be in a better overall place by this time next year. Cerner is working...

Aug 2021
||
(0)
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CFO

I would tell any person who is contemplating going to Cerner that they have got to plan on doubling...

Aug 2021
||
(0)
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CFO

Cerner is trying to be all things to all people, and that is just really hard to do. But when I get...

Aug 2021
||
(0)
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CFO

From a big picture perspective, the software works as designed. It takes a lot of Cerner’s expertise...

Aug 2021
||
(0)
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CFO

I think Cerner provides good tools in helping us understand what is going on with DNFB. Overall, our...

Aug 2021
||
(0)
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CFO

Cerner is doing the right thing for us. I haven’t had anything that has gone south. We re-signed...

Aug 2021
||
(0)
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 or  to see details.

CFO

I feel nickel-and-dimed by Cerner. We had to pay to add a new outsource self-pay collector vendor....

Aug 2021
||
(0)
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 or  to see details.

CFO

The ease of use depends on the end user. Some people think the system is fantastic, and other people...

Aug 2021
||
(0)
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CFO

I hardly ever see Cerner's executive team. Some regular contact, at least once a year, with the...

Aug 2021
||
(0)
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CFO

Cerner could do a lot more in terms of supporting the client base on meeting the needs of their...

Aug 2021
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CFO

There is room for Cerner to improve. Sometimes their product installation takes a long time. If I...

Aug 2021
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(0)
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CFO

I see my account representative regularly. They advocate regularly for me to the Cerner executive...

Aug 2021
||
(0)
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Manager

We are leaps and bounds ahead of where we were when we first went live with Cerner Patient...

Aug 2021
||
(0)
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Manager

I don’t get any improvements to Cerner Patient Accounting. We are on the same platform we were on in...

Aug 2021
||
(0)
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Manager

Cerner’s clinically driven revenue cycle has merit, but we always have to have checks and balances...

Aug 2021
||
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Manager

If Cerner would come do on-site education and understand what their client needs prior to the whole...

Aug 2021
||
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VP/Other Executive

The solution is missing integration. It would be better if Cerner's tools and teams could talk to...

Jul 2021
||
(0)
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VP/Other Executive

There are a lot of documents, forms, and processes that could do a better job of making the solution...

Jul 2021
||
(0)
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COO

Cerner Patient Accounting is weaker than the clinical solution. Cerner Patient Accounting has caught...

Jul 2021
||
(0)
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COO

We haven't purchased any extra products to fill in the gaps in Cerner Patient Accounting. We wanted...

Jul 2021
||
(0)
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COO

Cerner Patient Accounting is probably not our long-term solution. It isn't cutting edge anymore, so...

Jul 2021
||
(0)
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Director

A piece of our system has been broken for quite some time, and Cerner has not fixed it. The IT...

Jul 2021
||
(0)
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Director

After some time with the program, I feel proficient at it, but at first, the learning curve was...

Jul 2021
||
(0)
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Director

I would not choose the CommunityWorks version again. Sharing a domain with somebody else and being...

Jul 2021
||
(0)
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Director

When Cerner updates things, the updates mess things up. Typically, there are bugs to be fixed, so we...

Jul 2021
||
(0)
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Director

We have employees who do multiple jobs, and we have to call Cerner to give those people access to...

Jul 2021
||
(0)
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Director

When we were learning to use CommunityWorks Financials, we learned that it has so many options we...

Jul 2021
||
(0)
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CEO/President

To fill a gap in the product, we are trying to get a cost accounting system in place. We have tried...

Jul 2021
||
(0)
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CEO/President

I like the net A/R days trending feature because I see a lot of good information there regularly....

Jul 2021
||
(0)
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Manager

Cerner could have some more offerings for training. They don't have a lot on the financial side.

Jul 2021
||
(0)
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Manager

Sometimes there are known issues, and Cerner won't let the clients know that those issues are out...

Jul 2021
||
(0)
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Director

Our team felt like Cerner was very straightforward, and we would turn around numbers that are going...

Jul 2021
||
(0)
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Director

One of the things that Cerner has actually been good about that they charge us for is sending out...

Jul 2021
||
(0)
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Manager

Cerner doesn't have all of the financial features, so for our accounts payable and general ledger...

Jul 2021
||
(0)
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Manager

The solution is a stable product. Financials as a whole have not changed a lot, so they are pretty...

Jul 2021
||
(0)
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Director

I have worked at some larger hospitals that have been on the Millennium PowerChart system. It was...

Jul 2021
||
(0)
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Director

I am pretty happy with CommunityWorks Financials. We have developed an internal QA process, and our...

Jul 2021
||
(0)
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Director

CommunityWorks Financials’ client billing functionality comes from a third party and does not work...

Jul 2021
||
(0)
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Director

If one of the state Medicaid payers switches administrators, I have to build a new payer in the...

Jul 2021
||
(0)
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Director

In some areas, we use recurring encounters, and that functionality is a mess in Cerner. So that is...

Jul 2021
||
(0)
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Director

The one thing in scheduling that we are missing that would be super helpful is alerts. Cerner...

Jul 2021
||
(0)
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CIO

Our days in accounts receivable are almost back to where they were when we started with the...

Jul 2021
||
(0)
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CIO

Cerner has improved their patient accounting system this year, and I really hope that they continue...

Jul 2021
||
(0)
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CIO

One of my biggest disappointments with Cerner in the last few years has been the lack of attention...

Jul 2021
||
(0)
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CIO

All in all, I wish that we could have moved to Epic instead of Cerner, but Epic's systems were just...

Jul 2021
||
(0)
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Director

We continuously struggle with Cerner. Their product is not intuitive. It isn't in any way, shape, or...

Jul 2021
||
(0)
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Director

Cerner charges us ridiculously, even when we add a new clinic.

Jul 2021
||
(0)
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Director

I have never gotten the feeling that Cerner's people know the product. Cerner has data-driven people...

Jul 2021
||
(0)
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Director

There are certain things that we can't change within the system because there has to be a community...

Jul 2021
||
(0)
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Director

Our requirements on the financial side haven't changed very much. That side has been pretty steady....

Jul 2021
||
(0)
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Director

For support, we can get somebody who understands our situation, but then that person leaves, so we...

Jul 2021
||
(0)
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Director

We are paying a lot of money and aren't getting a lot back for it. We spend a very large amount of...

Jul 2021
||
(0)
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Manager

Our account manager from Cerner is amazing. They actually come and visit us. They just call us with...

Jun 2021
||
(0)
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Manager

We had a rough start with Cerner, but it has gotten better. The implementation team was weird. They...

Jun 2021
||
(0)
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Director

I am not sure whether CommunityWorks Financials is working as it was promoted to work. Cerner showed...

Jun 2021
||
(0)
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Director

Lately, the Cerner AMS group has been dropping the ball. The AMS group hasn't been on top of things...

Jun 2021
||
(0)
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Director

Cerner's service has been more proactive recently. Cerner has been getting in front of things and...

Jun 2021
||
(0)
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Director

We have had to do several workarounds to make Cerner's system work for us. The upgrades have broken...

Jun 2021
||
(0)
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Director

We are doing better with net A/R days and tracking trends in CommunityWorks Financials. The system...

Jun 2021
||
(0)
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CIO

We have had a bit of a struggle on the patient accounting side. Some of that is tied to Cerner’s...

Jun 2021
||
(0)
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CIO

Cerner eventually keeps their promises, but we have to fight to get things resolved. If Cerner were...

Jun 2021
||
(0)
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Director

Cerner Patient Accounting matches with our EHR, and the clinicians are very happy with the EHR. Our...

Jun 2021
||
(0)
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Director

There are always things that could go better with Cerner Patient Accounting. We are a couple of...

Jun 2021
||
(0)
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Director

Cerner has been making improvements and has come a long way. Some nice upgrades are coming in the future....

Jun 2021
||
(0)
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Director

Cerner keeps their promises as well as any other revenue cycle vendor that I have had to deal with....

Jun 2021
||
(0)
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Director

It would be unfair of me to say that Cerner's implementation wasn't good in our first go-round...

Jun 2021
||
(0)
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Director

We haven't really used Cerner for ongoing training. We have been doing that internally. Cerner has...

Jun 2021
||
(0)
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Director

We are still learning and getting used to certain pieces of Cerner Patient Accounting. We have to...

Jun 2021
||
(0)
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Director

When we put in tickets with Cerner, our issues are resolved slower than we would like them to be....

Jun 2021
||
(0)
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Director

Cerner has tried to give us proactive service because we are looking at bringing some new hospitals...

Jun 2021
||
(0)
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Director

Having the integrated EHR and revenue cycle system has driven good outcomes for us. In terms of...

Jun 2021
||
(0)
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Director

CommunityWorks Financials is not as good as Cerner's clinical piece. The clinical system is...

May 2021
||
(0)
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Director

For us, there are pros and cons. We have conversations with the other facilities in our domain to...

May 2021
||
(0)
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Director

In terms of registration, Cerner's system is a lot easier to navigate than other systems we have...

May 2021
||
(0)
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Director

On the revenue side, posting payments such as over-the-counter payments tends to require a lot more...

May 2021
||
(0)
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Manager

The vendor is up front about the fact that they are not a financial company and that their general...

May 2021
||
(0)
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Manager

I know the vendor's integration team. I am on most of the integration calls for various departments,...

May 2021
||
(0)
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Manager

We have reached out lately to some of the vendor's senior executives, and they have been extremely...

May 2021
||
(0)
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Manager

The biggest gap we are trying to fill right now is around the system's reporting and analytics. They...

May 2021
||
(0)
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Manager

The problem with Cerner is that we have to complete everything the way they tell us to. We use our...

May 2021
||
(0)
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Manager

The system's reporting is good. Our people can figure out how to run reports and pull data without...

May 2021
||
(0)
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Manager

I like that the solution allows us to share charts between hospitals and clinics. We are able to get...

May 2021
||
(0)
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Manager

For the most part, using CommunityWorks Financials is a positive experience. The workflow is more...

May 2021
||
(0)
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Manager

CommunityWorks Financials takes the registration out of a lot of clinical workflows that we were...

May 2021
||
(0)
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CIO

There is nothing that works well in Cerner Patient Accounting. If anything did work well, then we...

May 2021
||
(0)
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CIO

We had a major snafu with patient accounting. It was a major oversight on Cerner's part. After doing...

May 2021
||
(0)
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Analyst/Coordinator

From a reporting perspective, I think that Cerner Patient Accounting is a promising tool, but it is...

May 2021
||
(0)
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Analyst/Coordinator

Cerner is striving to improve their reporting, but their efforts have been lackluster. From a...

May 2021
||
(0)
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Analyst/Coordinator

Cerner's work queue is pretty messy. It would be great if they could put more resources toward that....

May 2021
||
(0)
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Analyst/Coordinator

Some of Cerner's executives are pretty good partners to us. They do their best to avoid charging us...

May 2021
||
(0)
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Director

Cerner is definitely a great partner. We were with them before they beefed up their revenue cycle...

May 2021
||
(0)
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Director

We are doing a big optimization with our DNFB. We have gone through our claims rules and found where...

May 2021
||
(0)
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Director

Cerner is doing better at listening to us and improving the revenue cycle piece. The tool still has...

Apr 2021
||
(0)
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Director

We have a good team that is very solution oriented. We haven't necessarily had to add more resources...

Apr 2021
||
(0)
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Director

During the pandemic, we collected what our revenue indicated we should collect. We furloughed some...

Apr 2021
||
(0)
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Director

Cerner looked at other services we were purchasing and helped us find savings that allowed us to...

Apr 2021
||
(0)
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Director

Cerner is certainly moving in a direction where integration would be seamless with whatever other...

Apr 2021
||
(0)
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Director

Cerner is trying awfully hard with the product quality. There are still some quirky things in the...

Apr 2021
||
(0)
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Manager

I would look into the Cerner product if we started over again today because our shared domain is a...

Apr 2021
||
(0)
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Manager

Cerner absolutely does not avoid charging for every little thing. Cerner nickel-and-dimes quite a bit....

Apr 2021
||
(0)
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Manager

A con of the system is that if we update insurance information after the patient has been...

Apr 2021
||
(0)
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Manager

The system has its pros and cons. On the patient accounting side, the system is very user friendly....

Apr 2021
||
(0)
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Manager

In the beginning, we were very dissatisfied with the product, and we had a lot of issues during the...

Apr 2021
||
(0)
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Director

We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...

Mar 2021
||
(0)
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Director

We have done fairly well with Cerner's system. We have developed a lot of customization, custom...

Mar 2021
||
(0)
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Director

Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...

Mar 2021
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