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Cerner Patient Accounting/CommunityWorks Financials Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
The solution is missing integration. It would be better if Cerner's tools and teams could talk to...
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VP/Other Executive
There are a lot of documents, forms, and processes that could do a better job of making the solution...
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COO
Cerner Patient Accounting is weaker than the clinical solution. Cerner Patient Accounting has caught...
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COO
We haven't purchased any extra products to fill in the gaps in Cerner Patient Accounting. We wanted...
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COO
Cerner Patient Accounting is probably not our long-term solution. It isn't cutting edge anymore, so...
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Director
A piece of our system has been broken for quite some time, and Cerner has not fixed it. The IT...
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Director
After some time with the program, I feel proficient at it, but at first, the learning curve was...
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Director
I would not choose the CommunityWorks version again. Sharing a domain with somebody else and being...
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Director
When Cerner updates things, the updates mess things up. Typically, there are bugs to be fixed, so we...
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Director
We have employees who do multiple jobs, and we have to call Cerner to give those people access to...
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Director
When we were learning to use CommunityWorks Financials, we learned that it has so many options we...
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CEO/President
To fill a gap in the product, we are trying to get a cost accounting system in place. We have tried...
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CEO/President
I like the net A/R days trending feature because I see a lot of good information there regularly....
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Manager
Cerner could have some more offerings for training. They don't have a lot on the financial side.
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Manager
Sometimes there are known issues, and Cerner won't let the clients know that those issues are out...
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Director
Our team felt like Cerner was very straightforward, and we would turn around numbers that are going...
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Director
One of the things that Cerner has actually been good about that they charge us for is sending out...
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Manager
Cerner doesn't have all of the financial features, so for our accounts payable and general ledger...
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Manager
The solution is a stable product. Financials as a whole have not changed a lot, so they are pretty...
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Director
I have worked at some larger hospitals that have been on the Millennium PowerChart system. It was...
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Director
I am pretty happy with CommunityWorks Financials. We have developed an internal QA process, and our...
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Director
CommunityWorks Financials’ client billing functionality comes from a third party and does not work...
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Director
If one of the state Medicaid payers switches administrators, I have to build a new payer in the...
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Director
In some areas, we use recurring encounters, and that functionality is a mess in Cerner. So that is...
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Director
The one thing in scheduling that we are missing that would be super helpful is alerts. Cerner...
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CIO
Our days in accounts receivable are almost back to where they were when we started with the...
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CIO
Cerner has improved their patient accounting system this year, and I really hope that they continue...
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CIO
One of my biggest disappointments with Cerner in the last few years has been the lack of attention...
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CIO
All in all, I wish that we could have moved to Epic instead of Cerner, but Epic's systems were just...
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Director
We continuously struggle with Cerner. Their product is not intuitive. It isn't in any way, shape, or...
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Director
Cerner charges us ridiculously, even when we add a new clinic.
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Director
I have never gotten the feeling that Cerner's people know the product. Cerner has data-driven people...
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Director
There are certain things that we can't change within the system because there has to be a community...
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Director
Our requirements on the financial side haven't changed very much. That side has been pretty steady....
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Director
For support, we can get somebody who understands our situation, but then that person leaves, so we...
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Director
We are paying a lot of money and aren't getting a lot back for it. We spend a very large amount of...
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Manager
Our account manager from Cerner is amazing. They actually come and visit us. They just call us with...
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Manager
We had a rough start with Cerner, but it has gotten better. The implementation team was weird. They...
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Director
I am not sure whether CommunityWorks Financials is working as it was promoted to work. Cerner showed...
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Director
Lately, the Cerner AMS group has been dropping the ball. The AMS group hasn't been on top of things...
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Director
Cerner's service has been more proactive recently. Cerner has been getting in front of things and...
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Director
We have had to do several workarounds to make Cerner's system work for us. The upgrades have broken...
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Director
We are doing better with net A/R days and tracking trends in CommunityWorks Financials. The system...
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CIO
We have had a bit of a struggle on the patient accounting side. Some of that is tied to Cerner’s...
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CIO
Cerner eventually keeps their promises, but we have to fight to get things resolved. If Cerner were...
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Director
Cerner Patient Accounting matches with our EHR, and the clinicians are very happy with the EHR. Our...
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Director
There are always things that could go better with Cerner Patient Accounting. We are a couple of...
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Director
Cerner has been making improvements and has come a long way. Some nice upgrades are coming in the future....
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Director
Cerner keeps their promises as well as any other revenue cycle vendor that I have had to deal with....
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Director
It would be unfair of me to say that Cerner's implementation wasn't good in our first go-round...
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Director
We haven't really used Cerner for ongoing training. We have been doing that internally. Cerner has...
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Director
We are still learning and getting used to certain pieces of Cerner Patient Accounting. We have to...
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Director
When we put in tickets with Cerner, our issues are resolved slower than we would like them to be....
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Director
Cerner has tried to give us proactive service because we are looking at bringing some new hospitals...
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Director
Having the integrated EHR and revenue cycle system has driven good outcomes for us. In terms of...
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Director
CommunityWorks Financials is not as good as Cerner's clinical piece. The clinical system is...
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Director
For us, there are pros and cons. We have conversations with the other facilities in our domain to...
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Director
In terms of registration, Cerner's system is a lot easier to navigate than other systems we have...
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Director
On the revenue side, posting payments such as over-the-counter payments tends to require a lot more...
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Manager
The vendor is up front about the fact that they are not a financial company and that their general...
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Manager
I know the vendor's integration team. I am on most of the integration calls for various departments,...
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Manager
We have reached out lately to some of the vendor's senior executives, and they have been extremely...
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Manager
The biggest gap we are trying to fill right now is around the system's reporting and analytics. They...
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Manager
The problem with Cerner is that we have to complete everything the way they tell us to. We use our...
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Manager
The system's reporting is good. Our people can figure out how to run reports and pull data without...
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Manager
I like that the solution allows us to share charts between hospitals and clinics. We are able to get...
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Manager
For the most part, using CommunityWorks Financials is a positive experience. The workflow is more...
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Manager
CommunityWorks Financials takes the registration out of a lot of clinical workflows that we were...
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CIO
There is nothing that works well in Cerner Patient Accounting. If anything did work well, then we...
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CIO
We had a major snafu with patient accounting. It was a major oversight on Cerner's part. After doing...
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Analyst/Coordinator
From a reporting perspective, I think that Cerner Patient Accounting is a promising tool, but it is...
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Analyst/Coordinator
Cerner is striving to improve their reporting, but their efforts have been lackluster. From a...
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Analyst/Coordinator
Cerner's work queue is pretty messy. It would be great if they could put more resources toward that....
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Analyst/Coordinator
Some of Cerner's executives are pretty good partners to us. They do their best to avoid charging us...
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Director
Cerner is definitely a great partner. We were with them before they beefed up their revenue cycle...
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Director
We are doing a big optimization with our DNFB. We have gone through our claims rules and found where...
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Director
Cerner is doing better at listening to us and improving the revenue cycle piece. The tool still has...
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Director
We have a good team that is very solution oriented. We haven't necessarily had to add more resources...
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Director
During the pandemic, we collected what our revenue indicated we should collect. We furloughed some...
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Director
Cerner looked at other services we were purchasing and helped us find savings that allowed us to...
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Director
Cerner is certainly moving in a direction where integration would be seamless with whatever other...
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Director
Cerner is trying awfully hard with the product quality. There are still some quirky things in the...
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Manager
I would look into the Cerner product if we started over again today because our shared domain is a...
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Manager
Cerner absolutely does not avoid charging for every little thing. Cerner nickel-and-dimes quite a bit....
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Manager
A con of the system is that if we update insurance information after the patient has been...
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Manager
The system has its pros and cons. On the patient accounting side, the system is very user friendly....
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Manager
In the beginning, we were very dissatisfied with the product, and we had a lot of issues during the...
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Director
We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...
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Director
We have done fairly well with Cerner's system. We have developed a lot of customization, custom...
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Director
Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...
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Director
Cerner charges for everything. It is ridiculous. I have never seen anything like it. My employee who...
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Director
I took some classes from Cerner. They were okay but not great.
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Director
I work with one of the leaders at Cerner, and that individual is good to work with.
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Director
We take all the data from Cerner's system and have to load it into a third-party system because we...
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Director
Cerner delivers technology; it is just not well done. When Cerner does an upgrade, it breaks...
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Director
From day one, Cerner's solution has never done what it is supposed to do. We have done things to put...
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Manager
The original implementation was not what it needed to be. There were entirely too many gaps in the...
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Manager
With the knowledge that we have today, I think our organization would go with a different product. I...
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Manager
Integration is a weakness for the vendor. Cerner doesn’t always have a great approach to interfaces...
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Manager
Our clean claim rate did not go up until recently. It was entirely too low because of the bad build...
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Manager
The initial training was not what it needed to be. The vendor really didn’t start to build the...
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CFO
CommunityWorks Financials is okay. It seems to meet our needs and generally works as it was...
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CFO
I don't know whether I would buy CommunityWorks Financials again. We have a bad habit of customizing...
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CFO
Cerner keeps their promises. Once we get Cerner engaged, they can typically move things along pretty...
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VP/Other Executive
My satisfaction with Cerner’s solution is low. That is based on my results and all the additional...
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VP/Other Executive
I can’t say that Cerner keeps all their promises. They have said they were going to improve certain...
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VP/Other Executive
We haven’t received any training from Cerner that they have initiated. They do send us links to...
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VP/Other Executive
I would not recommend Cerner’s solution because I want to keep my reputation with others in the...
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VP/Other Executive
Cerner sets the billing rates, but we do the builds and put in new CPT codes. With our previous...
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VP/Other Executive
We have gotten better pricing as we have gone along with Cerner. They don't send extra bills. When...
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VP/Other Executive
Cerner keeps their promises, but sometimes we have to remind Cerner. They do a good job of...
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VP/Other Executive
Cerner hires a bunch of young people. Some of them move up, some of them move over, and some of them...
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VP/Other Executive
When we want another solution from Cerner, we reach out to our main contact, who then goes to the...
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Manager
Cerner has a good support team, but it is everchanging, and it seems like when we need to escalate...
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Manager
Our organization plans to go forward with Cerner, but I am ready to wash my hands of this. Cerner's...
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Manager
We haven't had to buy any technology to fill gaps in Cerner's software, but we are starting to...
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Manager
The upgrade services from Cerner are very good. I don’t even remember Cerner doing very much training....
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Manager
Cerner does not meet all of our needs, and they are slow to deliver new technology. They probably...
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Manager
I am hopeful about our future satisfaction with Cerner but not confident. Every time we turn around,...
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Manager
Cerner's solution is an expensive product, and I don’t know that we would be on board with...
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Director
I understand using the full registration process for a patient that is being admitted to the...
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Manager
We started out with Cerner many years ago, and we weren't going to install the product because they...
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Manager
The system runs the way it is supposed to. The promises that we were given are not there at this...
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Manager
When we first started working with the product, the ease of use was very scary. But once we started...
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CFO
Overall, I am not impressed with the technology of CommunityWorks Financials. It is average, not...
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CFO
I would like to see an analytics dashboard or strategic dashboard with goals and benchmarks for A/R....
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Director
I am not very fond of the shared domain policy because we don't have control over our chargemaster,...
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Director
Some people have been working on optimizing our system. They try to add enhancements. I am becoming...
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Director
The implementation was difficult for a hospital like ours. The train-the-trainer model was difficult...
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Director
We did not understand that the Cerner system didn't have self-pay features. Now we have a...
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Director
Our providers and clinical staff helped make the decisions to go with the Cerner system. That was...
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CIO
I used a different system at another facility. It was functional, but it didn’t have nearly the...
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CIO
We are a strong-performing revenue cycle organization, and I gave Cerner some feedback about having...
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CIO
I thought the implementation was really good, and I worked really well with Cerner's project team....
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Director
Hindsight is twenty-twenty, but if we could do things over again, we would want to be more educated...
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Director
If I send one item in to Cerner for the Chargemaster, that item may or may not be completely built...
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Director
Cerner keeps their promises with some coaxing. Sometimes, we have to fight our battles with them,...
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CIO
Frankly, we aren't driving tangible outcomes with the product. I am not blaming that all on Cerner...
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CIO
The biggest challenge we have with Cerner is on the revenue cycle side because the revenue cycle...
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CIO
Cerner did not help our organization understand what we didn’t know during the implementation. I...
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CIO
The demos showed a model configuration that was very advanced. What Cerner ended up giving us took a...
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Analyst/Coordinator
The visibility in CommunityWorks Financials is nice, but it is complicated. Cerner has increased the...
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Analyst/Coordinator
We were looking at another vendor's system, which was faster and allowed users to see everything on...
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Analyst/Coordinator
Cerner is going to start maintaining expected reimbursements. Everything was coming due and hadn't...
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Analyst/Coordinator
We had Cerner do some contract management, and that has made life even more difficult. They did part...
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Director
Cerner has been a very good partner for us, and their platforms have worked out well for us. The...
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CFO
My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...
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CFO
Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...
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CFO
The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...
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VP/Other Executive
Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...
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VP/Other Executive
The product is good. It allows us to share and map, but it would be helpful to have more knowledge...
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CFO
The system is a beast. It is such a complex system. We have found someone who is very intimate with...
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CFO
Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...
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VP/Other Executive
The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...
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VP/Other Executive
Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...
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VP/Other Executive
The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...
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VP/Other Executive
Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...
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VP/Other Executive
We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...
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VP/Other Executive
The executive involvement is limited. Cerner has added some people who understand patient...
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VP/Other Executive
We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...
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VP/Other Executive
One thing that other vendors do that has always been successful is they don’t always do exactly what...
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VP/Other Executive
The payers have gotten really sophisticated in dealing with prior authorizations and in denying...
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CIO
The organization committed way too early. As a partner, Cerner is making good on the contract...
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VP/Other Executive
I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...
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CIO
We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...
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CIO
It was clear that part of the value proposition was eliminating multiple vendors on the revenue...
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CIO
Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...
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VP/Other Executive
Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...
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Director
For an organization of our size, CommunityWorks Financials is not the ideal product. Cerner has...
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Director
We will always struggle with CommunityWorks Financials because of how long it takes Cerner to change...
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Director
When we first bought CommunityWorks Financials, I didn't know that we would have to get another...
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VP/Other Executive
We have a very good, open relationship with Cerner. We have made a lot of progress in terms of...
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VP/Other Executive
We were gravely delayed in getting the product live due to huge gaps in functionality. Cerner heard...
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VP/Other Executive
A lot of the functionality gaps surround the way that data moves through the system from a...
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VP/Other Executive
There is a huge lack of automation, and that has been an impediment to our CBO people. They have had...
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VP/Other Executive
Cerner has delivered many custom developments. They realized where we were struggling the most and...
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VP/Other Executive
We have had a ton of projects where we worked with a Cerner partner but still had issues with...
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VP/Other Executive
We feel nickel-and-dimed by Cerner not only from a product perspective but also from a services and...
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VP/Other Executive
Cerner only shows what they want people to see in the demos. Cerner doesn't account for some things...
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VP/Other Executive
We had KPIs and projected uplifts that Cerner said we would reach, but we didn't get any uplifts. We...
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VP/Other Executive
We have some serious issues. The amount of work that we have had to put into communicating to Cerner...
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VP/Other Executive
We had a discussion with Cerner about cutting-edge functionality. Many of our competitors have been...
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Manager
We have had to purchase some technologies from outside vendors to fill gaps within the system,...
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Manager
We will stick with Cerner as long as the hospital sticks with Cerner. If I were the decision-maker,...
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Manager
Cerner is not so bad about charging for every little thing on the financial side, but we don't get...
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Manager
The vendor offers training, but it lacks. We would like to see more training. But the vendor can...
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Manager
The solution does not work as promoted. We have to throw in something else to make it work and make...
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VP/Other Executive
I think my satisfaction with Cerner will be the same a year from now. Support is the number one...
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VP/Other Executive
What I love about Cerner is that they stay on top of regulatory requirements. There is also price...
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VP/Other Executive
Cerner has supported us phenomenally through COVID-19. Right away, they gave us reports to track...
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VP/Other Executive
I am going to go with the highest score for how satisfied I am with our investment in the system. We...
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VP/Other Executive
There is still room to improve with cash trending. But over the last fiscal year, we have been just...
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VP/Other Executive
There haven't been unexpected purchases. The only unexpected purchase was a medical necessity tool...
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VP/Other Executive
It pains me to say this, but I do feel like Cerner nickel-and-dimes us. In the beginning, when we...
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VP/Other Executive
I think the system is really good at meeting our needs. The system does integrate.
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Director
Instead of showing off all the bells and whistles and showing that the system does everything in a...
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Director
The documentation is lacking a bit on the revenue cycle side as far as reports go. We had to have a...
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Director
During the pandemic, Cerner has been pretty good and responsive. When we do a service request order,...
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Director
Cerner charges for everything. Also, I have a custom service request that we paid for a long time...
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Director
For the accounts that we have, we get the bills out and the cash in. When we don't have the...
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Director
We definitely have seen some outreach in the recent months from Cerner for COVID-19, and they have...
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Director
Since one internal resource has come over to help us, I have seen a huge positive change from Cerner...
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Director
We did take an upgrade a couple of years ago, and there were quite a few enhancements that we...
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Director
Cash trending is going well. We recently had our highest cash month that we have ever had. We have...
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Director
I would say Cerner tends to nickel-and-dime. I would rate the DNFB really low for Cerner. The way...
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Director
I would say we just started the journey with Cerner. I am hoping that we stay with Cerner for the...
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Director
Cerner is working on a platform that was once archaic, and they continue to move faster than they...
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Manager
If there is an issue that our on-site Cerner people can’t figure out, then our problem has to go to...
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Manager
There is no perfect system, and there are always going to be problems. But Cerner is alright. Cerner...
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CIO
With CommunityWorks Financials, there is still a pretty big gap in functionality that needs to be...
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Director
After moving from our previous third-party vendor to Cerner, we are now getting to the point where...
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Director
Cerner should improve by having everything from a clinical perspective completed and by knowing that...
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Director
Cerner's lead people were very good. There were a lot of intermediate folks that didn't have...
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Director
I would not buy the solution again unless Cerner improved things. The obstacles were the normal,...
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Director
Initially, the vendor's training was not good, but the ongoing training has been great.
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CIO
Cerner matured the product to where it needed to be. It is not the same as it was back in the day....
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VP/Other Executive
Cerner Patient Accounting is pretty hard for us. We outsourced our central business office to a...
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VP/Other Executive
Our revenue cycle services vendor has done a really good job of trying to position themselves to...
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VP/Other Executive
Cerner has amped up their executive involvement. I feel like it has improved. The executive...
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VP/Other Executive
I have heard that the support from Cerner is just okay. It isn't as good as we would like it to be...
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VP/Other Executive
Right now, our cash is trending really well. There is a lot of cash coming in the door from...
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VP/Other Executive
I am not sure whether I would buy the patient accounting system again. Part of me says no. We are in...
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VP/Other Executive
The ease of use for Cerner's system is a little above average now. I will give the vendor a little...
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Manager
We could definitely use some more resources to manage Cerner Patient Accounting. Our resources are...
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Manager
The reporting is limited. I personally have to build several reports to help us track better and...
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Manager
With Cerner, I personally email our contact. I don’t use the vendor’s support very much, but I know...
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CIO
We are a full-on Cerner shop. Our physician network is on Cerner’s produc
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