Cerner Patient Accounting/CommunityWorks Financials Comments

 

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User Commentary

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Director

Lessons Learned

Things aren't normal because of COVID-19, so I don't want to blame those things on the software, but...

Sep 2020
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Director

Functionality and Upgrades

My biggest issue with the system is the reporting. Reports don't tie out, and I have never been able...

Sep 2020
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Director

Functionality and Upgrades

Usually, there is an issue that happens when the product is upgraded, but that may be because we are...

Sep 2020
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Director

Lessons Learned

We have certainly had our challenges with the product, but Cerner has been collaborative. We have...

Sep 2020
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Director

Lessons Learned

I feel that I am doing Cerner a disservice. If a small organization were interested in the product,...

Sep 2020
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Director

Other Observations & Comments

My guess is that Cerner won't make any significant changes in the coming year. The bad debt...

Sep 2020
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Director

Lessons Learned

The software is powerful, but I am not sure that I would call it intuitive. The little that I have...

Sep 2020
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Director

Other Observations & Comments

I would recommend that Cerner not get into agreements that allow for changes. Cerner needs to work...

Sep 2020
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CFO

Functionality and Upgrades

There are a lot of good things about Cerner, but there is a lot that I am not that happy with....

Sep 2020
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CFO

Functionality and Upgrades

Cerner's strength is that they have a really good system. The tool is actually quite good. But the...

Sep 2020
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CFO

ROI / Cost (care and feeding)

Cerner likes to charge us. They are a typical software firm, which means that they charge for any add-ons....

Sep 2020
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CFO

Relationship

I would give Cerner a lower rating for executive involvement. The executives only get engaged when...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Since we went live with Cerner, our cash trending has improved. Also, our trending with A/R days has...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is great with compliance and legal things. It is keeping up with the times so that we are...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There are improvements to be made specifically for CommunityWorks Financials. CommunityWorks is a...

Aug 2020
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Analyst/Coordinator

Lessons Learned

What works really well within the system is the improvement automation; we were much more manual...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

We had to purchase a third-party system outside of Cerner’s recommended partners to fill a gap. So...

Aug 2020
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Manager

Functionality and Upgrades

I would recommend Cerner; we do all the time. I would have no qualms with telling somebody to put up...

Aug 2020
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Manager

Functionality and Upgrades

I haven't quite gotten everything I want from Cerner, but I am getting there. I am very pleased with...

Aug 2020
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Manager

Service and Support

Cerner was on top of COVID-19. Cerner had to tweak a few things, but for a big company, Cerner did...

Aug 2020
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Manager

Functionality and Upgrades

With some of the work queues in the back end of Cerner's system, it would be nice if there could be...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Things are going a little better. Cerner has done quite a bit. When we got the latest upgrade, we...

Aug 2020
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VP/Other Executive

Lessons Learned

We changed out an executive for someone who was very qualified but who wasn’t a Cerner person. So...

Aug 2020
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VP/Other Executive

Technology

Recently, getting new technology has improved, but in the grand scheme of things, Cerner is really...

Aug 2020
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VP/Other Executive

Service and Support

Cerner has been relatively silent on COVID-19. They did send out some information, and they did set...

Aug 2020
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VP/Other Executive

Service and Support

The system just requires too many internal resources. We have had countless hours dedicated to...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We can’t run statements out of the system because it is so limited. That is a surprise. I was used...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We are making cash and achieving our goal, but we still have an A/R and a DNFB problem, so I can’t...

Aug 2020
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VP/Other Executive

Technology

We started with Cerner inefficiencies, and now we have worked our way into a giant box. It isn’t...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Cerner never really committed to something they knew they couldn’t deliver. They just said that they...

Aug 2020
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VP/Other Executive

Other Observations & Comments

Cerner seems to avoid nickel-and-diming. I don’t really work with Cerner on the bill because all the...

Aug 2020
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Manager

Future Outlook

Cerner has been pretty doggone good about meeting any of our expectations. In the beginning, I was...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We have to pay Cerner for specific things, but I would say Cerner isn't as bad as other companies...

Aug 2020
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Manager

Implementation and Training

Training-wise, we have to figure out how to use Cerner Patient Accounting ourselves. We have to weed...

Aug 2020
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Manager

Service and Support

Sometimes, Cerner has new support people. Cerner is in a college town, so new people come in, and...

Aug 2020
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Manager

Functionality and Upgrades

Thanks to Cerner, I have been able to pull off some agile projects, such as split billing, and that...

Aug 2020
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Manager

Future Outlook

Cerner is getting ready to release something for Method II billing. Most 1500 claims forms have to...

Aug 2020
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Manager

Functionality and Upgrades

I haven't had to purchase any third-party systems to tack on to Cerner Patient Accounting. I have...

Aug 2020
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Manager

Interfacing and Integration

We use a system for reports that Cerner suggested to us, and that system works very well. We are...

Aug 2020
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Manager

Functionality and Upgrades

Our DNFB with Cerner has improved. I have been able to find what I am looking for and to go through...

Aug 2020
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Director

Technology

We do have some bolt-on products. We didn't expect that we would need those products to be bolted...

Aug 2020
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Director

Other Observations & Comments

So far, things with Cerner Patient Accounting have been good. There have been hiccups, of course,...

Aug 2020
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Director

Functionality and Upgrades

We were on a very old system before we got Cerner Patient Accounting. Although the old system was...

Aug 2020
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Director

Functionality and Upgrades

The disadvantage of switching to Cerner Patient Accounting was the training. Getting used to how we...

Aug 2020
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Director

Functionality and Upgrades

Something we had to get used to was the fact that we have to do things a certain way within Cerner...

Aug 2020
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Director

Functionality and Upgrades

There are certain height and weight measurements for dialysis billing. Cerner Patient Accounting...

Aug 2020
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Director

Relationship

During COVID-19, I was getting calls from my financial alignment executive from Cerner on a weekly...

Aug 2020
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Director

ROI / Cost (care and feeding)

The number of internal resources that our organization has to invest in the system is a difficult...

Aug 2020
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Director

ROI / Cost (care and feeding)

Our amount of cash has significantly increased, and that has a lot to do with Cerner Patient...

Aug 2020
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Director

Other Observations & Comments

Our net A/R is an issue, but that has to do with the training and the fact that my staff still has a...

Aug 2020
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Director

Interfacing and Integration

I would buy the product again with the caveat that I would also go with Cerner's contract management...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I like the product, and it meets all our needs, but it isn't a system that is easy to use. If we are...

Aug 2020
 Helpful

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Director

Future Outlook

I hope my satisfaction will be higher in a year. There are some projects that we are working on to...

Aug 2020
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Director

Lessons Learned

We spend time trying to understand how Cerner's system is supposed to work. We try to get it to work...

Aug 2020
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CFO

Service and Support

I don’t know of anything the vendor has done to make it easier to keep up with COVID-19 patients. We...

Aug 2020
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CFO

Functionality and Upgrades

We are not very satisfied with the number of internal resources we have had to invest in the system....

Aug 2020
 Helpful

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CFO

Technology

We have had to purchase technology from other vendors to fill the Cerner system's gaps. When we went...

Aug 2020
 Helpful

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CFO

Functionality and Upgrades

DNFB trending in the system is not accurate at all. We need FTEs just to go in and clean up the...

Aug 2020
 Helpful

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CFO

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. I just signed something recently that an...

Aug 2020
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CFO

Implementation and Training

The vendor's implementation of the product went very poorly, and for weeks after the implementation,...

Aug 2020
 Helpful

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CFO

Functionality and Upgrades

The vendor's training is almost nonexistent, and the system does not work as promoted. The system is...

Aug 2020
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CFO

Relationship

One of the problems we have with the vendor is they don’t keep up with regulatory issues. If there...

Aug 2020
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CFO

Service and Support

The vendor's support is hit or miss. Sometimes we can get a great person, and that person can take a...

Aug 2020
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CFO

ROI / Cost (care and feeding)

We are definitely not getting our money’s worth on the product. Our biggest problem is we have so...

Aug 2020
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Director

Technology

When we bought Cerner's platform, our primary focus was getting the clinical functionality. We were...

Aug 2020
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Director

Lessons Learned

Over time, Cerner's system has gotten better. It suits our needs only because of what we have...

Aug 2020
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Director

Future Outlook

We have looked at other products but not with the full intent of replacing Cerner. We are a Cerner...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system does very well at driving tangible outcomes. We also use Cerner’s EMR, which drives all...

Aug 2020
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VP/Other Executive

Service and Support

I think Cerner will maintain where they are. I have a very good account representative who ensures...

Aug 2020
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VP/Other Executive

Service and Support

Through the COVID-19 crisis, Cerner has been very supportive. They were extremely helpful when we...

Aug 2020
 Helpful

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VP/Other Executive

Implementation and Training

Just like with any project, there was an initial heavy lift. Once the teams got an understanding of...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

My end users are not as satisfied with the reporting functionality that comes with the cash...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

A/R days trending and the related reporting are probably where we have had most of our...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

On the professional billing side, which is part of Cerner’s whole charge services side, Cerner does...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

All the functionality is there, and the system is very much meeting our needs, but the ease of use...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Cerner has done well with delivering new technology that meets our needs. They are pushing a lot of...

Aug 2020
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VP/Other Executive

Service and Support

We have different agreements with Cerner. We are hosted by them and my hosting team is very...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

An unexpected gap with Cerner’s system was denials. Cerner has nothing available to support denials...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I like that we have A/R days trending with Cerner’s system, but I don't like that we don't have net...

Aug 2020
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VP/Other Executive

Relationship

Cerner keeps promises for things that they say they are going to do. There are things that they...

Aug 2020
 Helpful

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VP/Other Executive

Technology

We don't always know about the upgrades available for Cerner’s system. In terms of new technology,...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

I don't deal with Cerner’s support too often but I have a major problem and we still have no...

Aug 2020
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Analyst/Coordinator

Lessons Learned

If people are going to go with the product and vendor, they need to build their organization around...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The product does what it is intended to do, but it still has a lot of growing to do. The system is...

Aug 2020