Cerner Patient Accounting/CommunityWorks Financials
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

ROI / Cost (care and feeding)

Things with Cerner are going well. We had some bumps in the road when we moved to the system, but we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Cerner solution does not have a chargemaster. They work with aliases, and I don’t think that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I do not trust the reporting from the Cerner solution. I can run the same report twice in the exact...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I definitely feel nickel-and-dimed by Cerner. If I didn’t look at every invoice and triple-check...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

In terms of integration, the product has a lot of room for improvement. A lot of things are missing,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

It is nice to be able to check people in by using the patient tracking board instead of the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have had a lot of issues with the product. Some of our departments have not been working with the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We had a horrendous upgrade, and the training was a mess. The training for one of the patient...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Now that Cerner is part of Oracle, I am trying to be optimistic about the fact that Oracle could...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Our biggest selling point on Cerner was the fact that they offered one package that could address...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cerner is very good about involving executives. We have access to our direct representatives.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Whenever we do an upgrade, something messes up on the billing side, so I don't think the platform is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cerner is still struggling when it comes to extra charges. If we make a slight change or if we need...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We need better follow-up from Cerner. When we first got Cerner's system, the vendor was on-site for...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing I really like about Cerner's system is the different queues we can work in. They are good....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner Patient Accounting needs to be easier to use. Everything is so manual. We almost have to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The core product for Cerner Patient Accounting is good. It functions as we need it, and it is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Interfacing and Integration

The product’s integrations are complicated. The reporting isn't that great. I would like to see the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Generally speaking, Cerner has kept their promises. They don’t always get things baked in right the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We might see the system not working the way it is designed to work in some ways, and Cerner looks at...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I think improvement for training would be some written documentation. But computer-based learning,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner Patient Accounting’s reporting isn’t very strong in terms of transactions or statuses of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Where I think Cerner deceives people is their Cerner branding. Cerner Patient Accounting really...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

One of the problems with Cerner's support is that they have so many internal departments. Some...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I think that Cerner's support is going to quickly decline once we have our volume shifting out of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The main thing that Cerner needs to work on is the way that they pull in remittances to roll up...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor wasn't mature enough to handle our organization when it came to revenue cycles. Cerner...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Initially, we received executive involvement from the vendor. However, we don't receive as much...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There were promises that were made by Cerner that were changed because of the recent buyout.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would always like to see an improvement in the product's forecasting ability. We would also like...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Win/Loss - Why they were selected (by current clients)

We know that the system isn't optimized for what we are trying to do. We didn't buy the system...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

We have done a disservice to ourselves in some ways. We customized the Cerner system pretty highly,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

I would say that the revenue cycle is not the vendor's strong suit. When I go in the system and look...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We are doing pretty well with the patient financial platform. The cost transparency projects have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

One thing that dramatically improved our success was that we had a performance contract when we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Cerner has talked about the migration from AWS to Oracle Cloud. That makes me a little nervous. That...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don’t get good customer service from Cerner. Their people only know one slice of the pie; they...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

On the medical-record side, Cerner's system works fine. However, the product is built to get claims...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are unable to tailor Cerner's system to our needs. We have to do things the way the community...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We went to the CommunityWorks platform because we had limited IT staff. The goal was for Cerner to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our CommunityWorks Financials data is in our CDM product, but we are working with some of the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Cerner is not doing well at all. We have some issues that are out there that have been unresolved...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

The Cerner go-live was a disaster. After we went live, we didn't have a working product that was...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

One of the big reasons we are leaving Cerner is their back-office functionality stinks; it is very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We are the only Cerner shop in our area, and it is not easy to share data. Cerner could have put up...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

Cerner nickel-and-dimes and $20-bills me. We don't get hardly anything from them just thrown in with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The reporting in the solution is horrible. All of the time, we have to run two weeks’ worth of data...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Cerner is really good about having a very quick turnaround time when creating and implementing reports....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

We are frustrated with the solution's statements of work. Certain things in the system don't perform...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The solution has different modules that facilitate documentation. Documentation is the purpose of an...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Lessons Learned

The things in the product that frustrate me are mainly the things that I am trying to adapt the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

If the solution's implementation had gone better, then my employees would be more engaged with the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

The calls we have with Cerner's support people are mostly just blank space. We don't feel like those...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

It is really important for Cerner to explore the system's service-line analysis capabilities, A/R...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

There was something important that Cerner was supposed to do for us, but they still haven't done it,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training is nonexistent. I don't think I have a good handle on Cerner's system at this point in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's service request process is extremely frustrating. When we put an issue in, Cerner takes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Our system’s rules aren’t set up exactly the way they should be, so the system is extremely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cerner's salespeople are really nice to us and pretty slick at snake oil sales. However, they aren't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We went through a build and implementation process with one of Cerner's integrated partners, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The solution has a lot of limitations. There have been times when the vendor simply hasn't been able...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Whenever we ask Cerner's people a question or say something ridiculous that they should understand,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution can't generate a category-two code. Category-two codes have been around since 2010. If...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Working with Cerner has been the most horrible experience of my healthcare career. I don't care to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cerner will flat out tell us that something is working the way that it was designed to, but when we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cerner's product allows us to see information about a patient from across multiple systems in one spot....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Whenever Cerner does an upgrade, it breaks a bunch of things. Cerner will give us a list in advance...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Service and Support

Cerner has a very poor support system. I would tell others who are interested in the solution to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Cerner's issue fundamentally is that their decision-making process is driven by earnings per share....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Cerner's revenue cycle product is terrible, and that has been the case for years. They don't fix it....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Cerner Patient Accounting is lacking. Every upgrade breaks Cerner's system. I would not ever...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cerner knows very little about their own product. We are struggling tremendously with our Cerner...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

CommunityWorks Financials is doing well. We never saw a downturn in cash when we converted. There is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Most of the hospitals in our CommunityWorks domain are not like-kind hospitals to us. That has...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We have a great Cerner contact, and that helps us a lot. We work together very well, and we try to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

CommunityWorks Financials has performed well for us, and we were able to integrate our old...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The beautiful thing about the system is that it delivers what everybody else promises. We do our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Interfacing and Integration

CommunityWorks as a whole typically gains the benefits from all the things done with Cerner's main...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cerner is pretty involved with us. We have a representative who does a great job and tries to help...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner shouldn't try to sell a solution that they are still working on. They are always trying to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We recently went live with Cerner's system, so the expense of moving to another system would be too...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Part of our process is to review accounts to ensure that adjustments are posted and that patients...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I hope that Cerner will make some changes. I am optimistic about our future satisfaction.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are still fighting to get things working right in the system, and it has been a long time. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The brokenness of Cerner’s system impacts my daily work. I have to do a lot of work-arounds.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Since implementing the system, just getting cash in the door has been a nightmare for our finance...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Getting correct claims out the door is terrible. Dealing with recurring accounts is practically...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We transitioned over to Cerner's system. Compared to what we had before, Cerner's system was a move...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

All our IT needs go through our corporate office, so if there are delays, it is hard to say whether...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had a rough beginning with CommunityWorks Financials. The biggest issue we had was that the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner's system is much easier to use than our old system in terms of keeping track of payments and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our previous system was a little more user friendly because there were not as many different clicks...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner’s clinically-driven revenue cycle is good and bad. We are still working out kinks. When...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our Cerner representatives are always really on top of things, and they are easy to communicate...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We work with a couple of different levels of people at Cerner, so there is a chain of command that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

I am not sure whether the solution is part of our long-term plans. There has been discussion about...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

Cerner charges us for every little thing and more. Everything seems expensive.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

Having been on the system long enough, we know there is a lot of value in the system. We put a lot...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The product is a pretty robust system in terms of helping us do edits on the front end and catch...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Lessons Learned

There can be a lot of clicks in the system, and the vendor's charged services piece is more...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

We calculate average transaction values on a monthly basis. We get the values out of Cerner's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

Cerner’s implementation services have improved. We haven’t really had any training recently.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

Cerner’s quality of support really depends on the team that we are working with. Some teams are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think the ease of working encounters in Cerner's system is good. I can see everything in one place....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When dealing with split encounters or recurring encounters, Cerner has some flaws. I have to create...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The service from Cerner is not great. The vendor is very slow to respond to us. My first point of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We struggle with Cerner. I wouldn't recommend them. Cerner doesn’t have enough staff. They have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We implemented Cerner Patient Accounting at one of our hospitals because we had to build the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are working on the cost of getting another system, and we are just trying to figure out the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cerner needs to improve the cash posting at the CPT line level and their practices between the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

On the system's financial side, we wouldn't have picked the product if we had known that we were...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I don't think that any of our financial people would recommend the product at this point. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

In terms of making more money, the product hasn't reached our vision at all. We tried to bring our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our host site is trying to add charges to the system, but every change they make has to go through...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our host site builds everything for us, so I don't know whether shortfalls are on our end or our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our experience with Cerner has been a rocky road, but I believe a lot of the issues have been on us....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I feel like we are backed into a corner when it comes to vendors. There are not a lot of platforms...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have end goals, and we might obtain them for the short term because problems are never 100%...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Getting things fixed within the system so that they work appropriately for our facility is a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When Cerner rolled out RevWorks to service a specific community, I don’t think that they realized...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner’s solution to help guide their customers is to direct them to the vendor's Wiki. There is a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There is no follow-through after the implementation. One of Cerner’s big promises with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We have a really open, honest relationship with our representative as well as those above them. We...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

We are utilizing all of the vendor's newest technology in terms of the workflow summary pages, the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cerner’s patient accounting system seems to have improved, but then again, I don't use the system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The staff members complain about the system all the time. For innovative and functional data, the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Cerner Patient Accounting doesn't have the automation that we need. We had to purchase a third-party...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Our outcomes from using Cerner Patient Accounting have been really low. We haven't realized the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I would like our satisfaction with Cerner Patient Accounting to increase over the next year. Then,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Cerner does pretty well with reporting and the integration of third parties. With that said, a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Cerner does a good job with support. We have a contact there that works well with us, and they are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We do most of our own training, but we get materials from Cerner. However, the vendor changed their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

Cerner doesn't offer any training. They will provide some if users request it, but users still have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

At any given time, we have a few dozen service requests open with Cerner. We don't dream up...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I wouldn't recommend Cerner Patient Accounting to a health system. I think that Cerner's systems are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

Our revenue cycle business office hires people without any training for our hospital's revenue...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We have regular calls with Cerner. They acknowledge our issues and tell us that they are working on...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

When I have requests that reach me at an executive level, I try to solve those requests. That is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Cerner has a general attitude of being big and successful. They think that their clients need them...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Cerner's executive involvement has definitely improved. Cerner has an outsourced company that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

There is a new federal regulation that affects every healthcare provider, and Cerner hasn't done...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The implementation was difficult. When we first went live, Cerner was very much in the mindset that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One of the things I like best is if I can think of how I want something to work or be automated in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I love the software, and I consider Cerner a partner. Going from the other platforms we were on to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We still need a few more integrations with the system that Cerner is working on now. Having to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Cerner charges us for everything. We don’t have a lot of ongoing training anymore. The quality of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our struggle with Cerner Patient Accounting is the issues that come up as we upgrade. I don't know...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cerner is constantly changing, and that is good, but they just released a new product line that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I would only recommend that others go with Cerner Patient Accounting if they are a Cerner site. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Cerner is pretty good at support, but they are not very proactive. On the implementation side,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The talent wasn’t there in Cerner’s uplift program, and they struggled. Things were missed through...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We often have to repeatedly follow up with Cerner’s support team to get a ticket worked. Sometimes...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The beauty of the CommunityWorks environment is that Cerner keeps us on a relatively current version...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner is focusing more on some of their other solutions, so this financial solution isn’t robust....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cerner does charge for every little thing on the system. We were charged for a lot of functionality,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don't feel like Cerner is implementing anything new on the financial side. There is always room...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Cerner is nickel-and-diming us. They promised us that regulatory things that needed to be changed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When upgrades are done, we have issues. The upgrades seem to go back and overwrite some of our past...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a support advocate, and we meet with them every couple of weeks. Cerner gave us a new...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cerner assigned us a new executive contact, but we are really unsure about whether that will turn...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Reducing A/R days is hard for Cerner, but they could give us some more tools to help us reduce them....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

COVID-19 has really hurt the vendor's guidance related to education. We haven't been able to get...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are all a little scared right now because Cerner just got bought, and we are nervous about what...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Cerner has a train-the-trainer model. There is a lot to be said about the quality of an...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The financial product is in more of a dire need of a lift than the EMR. When there are quality or...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have no executive involvement from Cerner. I work with my account executive. Cerner's user base is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Recently, the support from Cerner’s application management services has been pretty disappointing....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Interfacing and Integration

We have had to immerse ourselves in the CommunityWorks software because there are a lot of things on...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We have had so many revenue cycle issues, including a lot of issues with claims. I think that is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

Cerner’s product is part of our long-term plans simply because of what we are paying.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We hear from Cerner’s executive team quite a bit. They send out emails updating us on solution...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

From a patient accounting standpoint, Cerner is introducing an entirely new platform called RevElate...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We can track patient payments with the product. The patient accounting solution is complicated, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is clunky. It has several limitations, and it breaks down. We have issues with the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The big challenge with Cerner Patient Accounting is our work queues for patient accounts. Those...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Cerner bought Soarian Financials from Siemens and converted Soarian Financials so that it integrates...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation process was understaffed because of the number of analysts we hired for the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Even though some of our testing failed, we went live with Cerner Patient Accounting anyway. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner talks about a clinically based revenue cycle, which means that every charge generated in the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Most of the time, Cerner tends to have a fairly strong training program. But in our case, they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We actually hired a consultant who is supposed to be an expert in getting the most out of Cerner's...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner claimed to be familiar with the billing processes and specific requirements of doing billing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner's support is generally pretty good. They are very proactive with changes, and we know months...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We were notified that Cerner was moving us to their new revenue cycle product. Personally, I think...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We don't know when we will be moved to Cerner's new product, but Cerner made a big splash about that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We received a lot of involvement from Cerner for the things that we were doing with the product....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

We have definitely struggled with Cerner's patient accounting system. We are still struggling, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

In terms of the standard elements of patient accounting, such as claims and billing rules, Cerner’s...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I would like to resolve how Cerner Patient Accounting integrates with our claims-processing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

In terms of everything that we do for accounting, from the coding piece to the billing piece, things...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CommunityWorks Financials is much more automated than our previous system was. There are always...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular meetings with our Cerner account representatives. Cerner always has more things on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We use uCern for our ongoing training. There is a lot of knowledge in uCern. We can read about...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner isn't perfect, but their solution allows me to get my claims out and my money back in the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product doesn’t have a general ledger function. We must have a separate resource for that. Also,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

As aggravated as I get with Cerner, I would buy their system again. CommunityWorks Financials was...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is very difficult for us to tell people what we need from CommunityWorks Financials because...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Cerner is in a bind with employees, and they can't fix that right now. That is very frustrating. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't think that Cerner nickel-and-dimes us. There have been a lot of things that they have been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

Cerner isn't doing well. It is very difficult for them to get things done. We are on a shared domain...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Cerner is substantially understaffed, and their people have admitted that. It takes them a long time...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Users with Millennium PowerChart can work with the system and modify it to do the things that they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The reporting in CommunityWorks Financials is almost nonexistent. We have had major issues with the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Things are going a lot better than they were before with Cerner, but our experience is still not...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Support from Cerner continues to be dismal. Cerner is extremely slow about adding enhancements. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cerner is nickel-and-diming us for everything. That is the thing about Cerner. If customers don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Anytime we need Cerner, we have issues with the amount of time Cerner takes to look at a problem let...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We didn't use Cerner for the revenue cycle implementation. We have been extremely happy with the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cerner has nickel-and-dimed us quite a bit over the years. That is part of the reason we are moving...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't know about any executive involvement from Cerner. Cerner has pumped so much money into the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

There probably isn't anything that Cerner can do to make us a happy customer. They have a weird...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

As time goes on, customers get handed off to the vendor's next level. The people at that level can...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Sales and Contracting

Some of Cerner's products don't perform the way that they are advertised to. Cerner directs their...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The system does most ordinary things well. Anything out of the ordinary requires a lot of time and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The integration of the product with the clinical side and the clinical-driven revenue cycle side is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

System upgrades are super simple; they couldn't be easier, especially compared to our previous...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting capabilities in Cerner Patient Accounting are lacking, and the contract management...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The timelines are promises that Cerner hasn't kept. Any time we have logged an issue directly with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

We have had facilities that were on Cerner Patient Accounting that have uninstalled the product in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

The software is okay, but it is not the greatest. Cerner’s initial installation and configuration...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

When I get into the depth of what went wrong with the product when it was set up, the problems are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Cerner trained us on how to fill out the forms, or screens, but they didn’t train us on our actual workflow....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Cerner has a contract management solution that doesn’t work anywhere. They didn’t tell us that until...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

It is easy to call in to Cerner’s support team, but the problem is they take months to get back to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Lessons Learned

If an organization has got a very strong non-Cerner implementation team, they can do very well with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Cerner’s implementation team doesn’t always understand the difference between a community hospital...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Cerner does not test the system adequately before the go-live. They get behind on their schedule and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

Cerner as a company does well on the clinical side, but the revenue cycle has been a major thorn in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Although Cerner is making improvements to Community Works Financials and have made great strides in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

There are a couple of rough edges with some user interfaces of Community Works Financials and the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The support quality from Cerner has fallen a bit in the last six to eight months. I am not as...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF