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Cerner Patient Accounting/CommunityWorks Financials Comments
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KLAS Research Director - Boyd Stewart
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User Commentary

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Analyst/Coordinator

Technology

The visibility in CommunityWorks Financials is nice, but it is complicated. Cerner has increased the...

Jan 2021
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Analyst/Coordinator

Technology

We were looking at another vendor's system, which was faster and allowed users to see everything on...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

Cerner is going to start maintaining expected reimbursements. Everything was coming due and hadn't...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

We had Cerner do some contract management, and that has made life even more difficult. They did part...

Jan 2021
(0)
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Director

Relationship

Cerner has been a very good partner for us, and their platforms have worked out well for us. The...

Jan 2021
(0)
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CFO

ROI / Cost (care and feeding)

My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...

Jan 2021
(0)
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CFO

Other Observations & Comments

Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...

Jan 2021
(0)
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CFO

Service and Support

The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The product is good. It allows us to share and map, but it would be helpful to have more knowledge...

Jan 2021
(0)
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CFO

Service and Support

The system is a beast. It is such a complex system. We have found someone who is very intimate with...

Jan 2021
(0)
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CFO

Other Observations & Comments

Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...

Dec 2020
(0)
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VP/Other Executive

Technology

Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...

Dec 2020
(0)
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VP/Other Executive

Relationship

The executive involvement is limited. Cerner has added some people who understand patient...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...

Dec 2020
(0)
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VP/Other Executive

Relationship

One thing that other vendors do that has always been successful is they don’t always do exactly what...

Dec 2020
(0)
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VP/Other Executive

Relationship

The payers have gotten really sophisticated in dealing with prior authorizations and in denying...

Dec 2020
(0)
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CIO

Relationship

The organization committed way too early. As a partner, Cerner is making good on the contract...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...

Dec 2020
(0)
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CIO

Functionality and Upgrades

We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...

Dec 2020
(0)
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CIO

Functionality and Upgrades

It was clear that part of the value proposition was eliminating multiple vendors on the revenue...

Dec 2020
(0)
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CIO

Functionality and Upgrades

Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...

Dec 2020
(0)
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Director

Functionality and Upgrades

For an organization of our size, CommunityWorks Financials is not the ideal product. Cerner has...

Dec 2020
(0)
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Director

Service and Support

We will always struggle with CommunityWorks Financials because of how long it takes Cerner to change...

Dec 2020
(0)
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Director

Functionality and Upgrades

When we first bought CommunityWorks Financials, I didn't know that we would have to get another...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have a very good, open relationship with Cerner. We have made a lot of progress in terms of...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We were gravely delayed in getting the product live due to huge gaps in functionality. Cerner heard...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

A lot of the functionality gaps surround the way that data moves through the system from a...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There is a huge lack of automation, and that has been an impediment to our CBO people. They have had...

Dec 2020
(0)
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VP/Other Executive

Service and Support

Cerner has delivered many custom developments. They realized where we were struggling the most and...

Dec 2020
(0)
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VP/Other Executive

Relationship

We have had a ton of projects where we worked with a Cerner partner but still had issues with...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We feel nickel-and-dimed by Cerner not only from a product perspective but also from a services and...

Dec 2020
(0)
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VP/Other Executive

Sales and Contracting

Cerner only shows what they want people to see in the demos. Cerner doesn't account for some things...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We had KPIs and projected uplifts that Cerner said we would reach, but we didn't get any uplifts. We...

Dec 2020
(0)
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VP/Other Executive

Relationship

We have some serious issues. The amount of work that we have had to put into communicating to Cerner...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We had a discussion with Cerner about cutting-edge functionality. Many of our competitors have been...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have had to purchase some technologies from outside vendors to fill gaps within the system,...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We will stick with Cerner as long as the hospital sticks with Cerner. If I were the decision-maker,...

Nov 2020
(0)
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Manager

Other Observations & Comments

Cerner is not so bad about charging for every little thing on the financial side, but we don't get...

Nov 2020
(0)
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Manager

Implementation and Training

The vendor offers training, but it lacks. We would like to see more training. But the vendor can...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The solution does not work as promoted. We have to throw in something else to make it work and make...

Nov 2020
(0)
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VP/Other Executive

Service and Support

I think my satisfaction with Cerner will be the same a year from now. Support is the number one...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

What I love about Cerner is that they stay on top of regulatory requirements. There is also price...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Cerner has supported us phenomenally through COVID-19. Right away, they gave us reports to track...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I am going to go with the highest score for how satisfied I am with our investment in the system. We...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

There is still room to improve with cash trending. But over the last fiscal year, we have been just...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

There haven't been unexpected purchases. The only unexpected purchase was a medical necessity tool...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

It pains me to say this, but I do feel like Cerner nickel-and-dimes us. In the beginning, when we...

Oct 2020
(0)
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VP/Other Executive

Interfacing and Integration

I think the system is really good at meeting our needs. The system does integrate.

Oct 2020
(0)
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Director

Functionality and Upgrades

Instead of showing off all the bells and whistles and showing that the system does everything in a...

Oct 2020
(0)
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Director

Functionality and Upgrades

The documentation is lacking a bit on the revenue cycle side as far as reports go. We had to have a...

Oct 2020
(0)
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Director

Relationship

During the pandemic, Cerner has been pretty good and responsive. When we do a service request order,...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Cerner charges for everything. Also, I have a custom service request that we paid for a long time...

Oct 2020
(0)
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Director

Other Observations & Comments

For the accounts that we have, we get the bills out and the cash in. When we don't have the...

Oct 2020
(0)
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Director

Service and Support

We definitely have seen some outreach in the recent months from Cerner for COVID-19, and they have...

Oct 2020
(0)
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Director

Relationship

Since one internal resource has come over to help us, I have seen a huge positive change from Cerner...

Oct 2020
(0)
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Director

Functionality and Upgrades

We did take an upgrade a couple of years ago, and there were quite a few enhancements that we...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Cash trending is going well. We recently had our highest cash month that we have ever had. We have...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

I would say Cerner tends to nickel-and-dime. I would rate the DNFB really low for Cerner. The way...

Oct 2020
(0)
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Director

Future Outlook

I would say we just started the journey with Cerner. I am hoping that we stay with Cerner for the...

Oct 2020
(0)
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Director

Other Observations & Comments

Cerner is working on a platform that was once archaic, and they continue to move faster than they...

Oct 2020
(0)
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Manager

Service and Support

If there is an issue that our on-site Cerner people can’t figure out, then our problem has to go to...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is no perfect system, and there are always going to be problems. But Cerner is alright. Cerner...

Oct 2020
(0)
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CIO

Functionality and Upgrades

With CommunityWorks Financials, there is still a pretty big gap in functionality that needs to be...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

After moving from our previous third-party vendor to Cerner, we are now getting to the point where...

Oct 2020
(0)
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Director

Implementation and Training

Cerner should improve by having everything from a clinical perspective completed and by knowing that...

Oct 2020
(0)
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Director

Service and Support

Cerner's lead people were very good. There were a lot of intermediate folks that didn't have...

Oct 2020
(0)
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Director

Functionality and Upgrades

I would not buy the solution again unless Cerner improved things. The obstacles were the normal,...

Oct 2020
(0)
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Director

Implementation and Training

Initially, the vendor's training was not good, but the ongoing training has been great.

Oct 2020
(0)
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CIO

Functionality and Upgrades

Cerner matured the product to where it needed to be. It is not the same as it was back in the day....

Oct 2020
(0)
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VP/Other Executive

Interfacing and Integration

Cerner Patient Accounting is pretty hard for us. We outsourced our central business office to a...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

Our revenue cycle services vendor has done a really good job of trying to position themselves to...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Cerner has amped up their executive involvement. I feel like it has improved. The executive...

Oct 2020
(0)
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VP/Other Executive

Service and Support

I have heard that the support from Cerner is just okay. It isn't as good as we would like it to be...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Right now, our cash is trending really well. There is a lot of cash coming in the door from...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure whether I would buy the patient accounting system again. Part of me says no. We are in...

Oct 2020
(0)
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VP/Other Executive

Technology

The ease of use for Cerner's system is a little above average now. I will give the vendor a little...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We could definitely use some more resources to manage Cerner Patient Accounting. Our resources are...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The reporting is limited. I personally have to build several reports to help us track better and...

Oct 2020
(0)
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Manager

Service and Support

With Cerner, I personally email our contact. I don’t use the vendor’s support very much, but I know...

Oct 2020
(0)
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CIO

Functionality and Upgrades

We are a full-on Cerner shop. Our physician network is on Cerner’s product, and we use several...

Oct 2020
(0)
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CIO

Functionality and Upgrades

Cerner has provided a lot of resources at no cost to help us get our change effort in place, and I...

Oct 2020
(0)
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CIO

Other Observations & Comments

From a change management perspective, our CFO is satisfied. The system is complicated for anybody to...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner Patient Accounting has been outstanding. We have done exceptionally well. We didn't approach...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

We are in a better place than some of Cerner’s other customers. We would like to help them keep some...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

There were a couple of little gaps with Cerner, but none that we hadn’t anticipated as we saw them...

Oct 2020
(0)
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VP/Other Executive

Relationship

Cerner has definitely continued to improve in the time we have had the product. We have been so...

Oct 2020
(0)
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Director

Lessons Learned

Things aren't normal because of COVID-19, so I don't want to blame those things on the software, but...

Sep 2020
(0)
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Director

Functionality and Upgrades

My biggest issue with the system is the reporting. Reports don't tie out, and I have never been able...

Sep 2020
(0)
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Director

Functionality and Upgrades

Usually, there is an issue that happens when the product is upgraded, but that may be because we are...

Sep 2020
(0)
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Director

Lessons Learned

We have certainly had our challenges with the product, but Cerner has been collaborative. We have...

Sep 2020
(0)
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Director

Lessons Learned

I feel that I am doing Cerner a disservice. If a small organization were interested in the product,...

Sep 2020
(0)
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Director

Other Observations & Comments

My guess is that Cerner won't make any significant changes in the coming year. The bad debt...

Sep 2020
(0)
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Director

Lessons Learned

The software is powerful, but I am not sure that I would call it intuitive. The little that I have...

Sep 2020
(0)
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Director

Other Observations & Comments

I would recommend that Cerner not get into agreements that allow for changes. Cerner needs to work...

Sep 2020
(0)
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CFO

Functionality and Upgrades

There are a lot of good things about Cerner, but there is a lot that I am not that happy with....

Sep 2020
(0)
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CFO

Functionality and Upgrades

Cerner's strength is that they have a really good system. The tool is actually quite good. But the...

Sep 2020
(0)
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CFO

ROI / Cost (care and feeding)

Cerner likes to charge us. They are a typical software firm, which means that they charge for any add-ons....

Sep 2020
(0)
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CFO

Relationship

I would give Cerner a lower rating for executive involvement. The executives only get engaged when...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

Since we went live with Cerner, our cash trending has improved. Also, our trending with A/R days has...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is great with compliance and legal things. It is keeping up with the times so that we are...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are improvements to be made specifically for CommunityWorks Financials. CommunityWorks is a...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

What works really well within the system is the improvement automation; we were much more manual...

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We had to purchase a third-party system outside of Cerner’s recommended partners to fill a gap. So...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I would recommend Cerner; we do all the time. I would have no qualms with telling somebody to put up...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I haven't quite gotten everything I want from Cerner, but I am getting there. I am very pleased with...

Aug 2020
(0)
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Manager

Service and Support

Cerner was on top of COVID-19. Cerner had to tweak a few things, but for a big company, Cerner did...

Aug 2020
(0)
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Manager

Functionality and Upgrades

With some of the work queues in the back end of Cerner's system, it would be nice if there could be...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Things are going a little better. Cerner has done quite a bit. When we got the latest upgrade, we...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

We changed out an executive for someone who was very qualified but who wasn’t a Cerner person. So...

Aug 2020
(0)
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VP/Other Executive

Technology

Recently, getting new technology has improved, but in the grand scheme of things, Cerner is really...

Aug 2020
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VP/Other Executive

Service and Support

Cerner has been relatively silent on COVID-19. They did send out some information, and they did set...

Aug 2020
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VP/Other Executive

Service and Support

The system just requires too many internal resources. We have had countless hours dedicated to...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We can’t run statements out of the system because it is so limited. That is a surprise. I was used...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We are making cash and achieving our goal, but we still have an A/R and a DNFB problem, so I can’t...

Aug 2020
(0)
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VP/Other Executive

Technology

We started with Cerner inefficiencies, and now we have worked our way into a giant box. It isn’t...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Cerner never really committed to something they knew they couldn’t deliver. They just said that they...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

Cerner seems to avoid nickel-and-diming. I don’t really work with Cerner on the bill because all the...

Aug 2020
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Manager

Future Outlook

Cerner has been pretty doggone good about meeting any of our expectations. In the beginning, I was...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We have to pay Cerner for specific things, but I would say Cerner isn't as bad as other companies...

Aug 2020
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Manager

Implementation and Training

Training-wise, we have to figure out how to use Cerner Patient Accounting ourselves. We have to weed...

Aug 2020
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Manager

Service and Support

Sometimes, Cerner has new support people. Cerner is in a college town, so new people come in, and...

Aug 2020
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Manager

Functionality and Upgrades

Thanks to Cerner, I have been able to pull off some agile projects, such as split billing, and that...

Aug 2020
(0)
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Manager

Future Outlook

Cerner is getting ready to release something for Method II billing. Most 1500 claims forms have to...

Aug 2020
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Manager

Functionality and Upgrades

I haven't had to purchase any third-party systems to tack on to Cerner Patient Accounting. I have...

Aug 2020
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Manager

Interfacing and Integration

We use a system for reports that Cerner suggested to us, and that system works very well. We are...

Aug 2020
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Manager

Functionality and Upgrades

Our DNFB with Cerner has improved. I have been able to find what I am looking for and to go through...

Aug 2020
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Director

Technology

We do have some bolt-on products. We didn't expect that we would need those products to be bolted...

Aug 2020
(0)
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Director

Other Observations & Comments

So far, things with Cerner Patient Accounting have been good. There have been hiccups, of course,...

Aug 2020
(0)
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Director

Functionality and Upgrades

We were on a very old system before we got Cerner Patient Accounting. Although the old system was...

Aug 2020
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Director

Functionality and Upgrades

The disadvantage of switching to Cerner Patient Accounting was the training. Getting used to how we...

Aug 2020
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Director

Functionality and Upgrades

Something we had to get used to was the fact that we have to do things a certain way within Cerner...

Aug 2020
(0)
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Director

Functionality and Upgrades

There are certain height and weight measurements for dialysis billing. Cerner Patient Accounting...

Aug 2020
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Director

Relationship

During COVID-19, I was getting calls from my financial alignment executive from Cerner on a weekly...

Aug 2020
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Director

ROI / Cost (care and feeding)

The number of internal resources that our organization has to invest in the system is a difficult...

Aug 2020
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Director

ROI / Cost (care and feeding)

Our amount of cash has significantly increased, and that has a lot to do with Cerner Patient...

Aug 2020
(0)
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Director

Other Observations & Comments

Our net A/R is an issue, but that has to do with the training and the fact that my staff still has a...

Aug 2020
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Director

Interfacing and Integration

I would buy the product again with the caveat that I would also go with Cerner's contract management...

Aug 2020
(0)
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Director

Functionality and Upgrades

I like the product, and it meets all our needs, but it isn't a system that is easy to use. If we are...

Aug 2020
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Director

Future Outlook

I hope my satisfaction will be higher in a year. There are some projects that we are working on to...

Aug 2020
(0)
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Director

Lessons Learned

We spend time trying to understand how Cerner's system is supposed to work. We try to get it to work...

Aug 2020
(0)
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CFO

Service and Support

I don’t know of anything the vendor has done to make it easier to keep up with COVID-19 patients. We...

Aug 2020
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CFO

Functionality and Upgrades

We are not very satisfied with the number of internal resources we have had to invest in the system....

Aug 2020
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CFO

Technology

We have had to purchase technology from other vendors to fill the Cerner system's gaps. When we went...

Aug 2020
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CFO

Functionality and Upgrades

DNFB trending in the system is not accurate at all. We need FTEs just to go in and clean up the...

Aug 2020
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CFO

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. I just signed something recently that an...

Aug 2020
(0)
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CFO

Implementation and Training

The vendor's implementation of the product went very poorly, and for weeks after the implementation,...

Aug 2020
(0)
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CFO

Functionality and Upgrades

The vendor's training is almost nonexistent, and the system does not work as promoted. The system is...

Aug 2020
(0)
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CFO

Relationship

One of the problems we have with the vendor is they don’t keep up with regulatory issues. If there...

Aug 2020
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CFO

Service and Support

The vendor's support is hit or miss. Sometimes we can get a great person, and that person can take a...

Aug 2020
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CFO

ROI / Cost (care and feeding)

We are definitely not getting our money’s worth on the product. Our biggest problem is we have so...

Aug 2020
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Director

Technology

When we bought Cerner's platform, our primary focus was getting the clinical functionality. We were...

Aug 2020
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Director

Lessons Learned

Over time, Cerner's system has gotten better. It suits our needs only because of what we have...

Aug 2020
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Director

Future Outlook

We have looked at other products but not with the full intent of replacing Cerner. We are a Cerner...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system does very well at driving tangible outcomes. We also use Cerner’s EMR, which drives all...

Aug 2020
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VP/Other Executive

Service and Support

I think Cerner will maintain where they are. I have a very good account representative who ensures...

Aug 2020
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VP/Other Executive

Service and Support

Through the COVID-19 crisis, Cerner has been very supportive. They were extremely helpful when we...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

Just like with any project, there was an initial heavy lift. Once the teams got an understanding of...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

My end users are not as satisfied with the reporting functionality that comes with the cash...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

A/R days trending and the related reporting are probably where we have had most of our...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

On the professional billing side, which is part of Cerner’s whole charge services side, Cerner does...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

All the functionality is there, and the system is very much meeting our needs, but the ease of use...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner has done well with delivering new technology that meets our needs. They are pushing a lot of...

Aug 2020
(0)
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VP/Other Executive

Service and Support

We have different agreements with Cerner. We are hosted by them and my hosting team is very...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

An unexpected gap with Cerner’s system was denials. Cerner has nothing available to support denials...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I like that we have A/R days trending with Cerner’s system, but I don't like that we don't have net...

Aug 2020
(0)
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VP/Other Executive

Relationship

Cerner keeps promises for things that they say they are going to do. There are things that they...

Aug 2020
(0)
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VP/Other Executive

Technology

We don't always know about the upgrades available for Cerner’s system. In terms of new technology,...

Aug 2020
(0)
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VP/Other Executive

Service and Support

I don't deal with Cerner’s support too often but I have a major problem and we still have no...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

If people are going to go with the product and vendor, they need to build their organization around...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product does what it is intended to do, but it still has a lot of growing to do. The system is...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's service is super proactive. Some of the business contacts we have with them are always...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

The system can drive tangible outcomes, but it needs help from third-party vendor bolt-ons. I think...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Our contact with Cerner is doing really well. When looking at Cerner holistically, we have gotten...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

The amount of resourcing that Cerner provided to us through our implementation was very good. We had...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

With Cerner Patient Accounting, a lot of our charge entry is now based on documentation. When our...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

When compared to Cerner’s legacy system, something beneficial about Cerner Patient Accounting is the...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

When comparing Cerner's system to our previous program, it doesn’t work as well with building out...

Aug 2020
(0)
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VP/Other Executive

Relationship

I would consider Cerner to be a partner. They are very engaged. Since we are largely a Cerner shop...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

We have had to do a significant revamp of our Cerner system. I don’t know whether we had a poor...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

With the vendor's reporting, we have been able to make some achievements, especially through our...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

For net A/R days trending, if we are just looking at the number, then COVID-19 has been great for...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

DNFB trending is tough for us. Our DNFB numbers are a little lower than our A/R days. We have really...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. We are very lucky as an organization to...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

We don’t experience the vendor's training a ton because we have been using their product for so long...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The workflow and reporting in the product could be improved. Every vendor who has a patient...

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The vendor supports our integration goals. The vendor has been completely on board with everything...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I still have problems with the DNFB list. It is doing a lot better than it was a year ago, but there...

Aug 2020
(0)
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VP/Other Executive

Service and Support

Things with Cerner actually get better every day for the most part. They have been working very...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

We have made a lot of progress. Our account executive has helped a lot, but I think I got that...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There have been a few big wins. I am able to script in batch script notes, batch script adjustments,...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The batch processing has been a huge win. We are just about to a point of having our automatic...

Aug 2020
(0)
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VP/Other Executive

Service and Support

Cerner’s support through COVID-19 would have to be the highest score. COVID-19 has been a huge...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I hated Cerner’s payment posting because Cerner tried to post payments and adjustments by line item...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are working on a script to release with follow-ups so that I can release a queue with future...

Aug 2020
(0)
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VP/Other Executive

Service and Support

If I have a problem getting statements to my statement vendor and I find out about it, then I want...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There is an adjustment posting process within Cerner's solution when we are working in A/R that does...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

My cash trending is actually doing very well right now. As far as A/R goes, the problems are due to...

Aug 2020
(0)
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VP/Other Executive

Future Outlook

I think my satisfaction will be a little higher in a year. Like with any other PA system, it takes a...

Aug 2020
(0)
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VP/Other Executive

Service and Support

For the most part, I like Cerner's system. I don’t actually dread the system anymore, and I can...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has been awesome at supporting us during the COVID-19 crisis. We have had a lot of...

Aug 2020
(0)
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Manager

Service and Support

Cerner is responsive when we need break fixes. If there is anything that needs to be improved with...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The software is not very intuitive, so that might be something Cerner could improve. The language...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

If we didn't have such a strong IT team that tested the product, we would be in trouble. Cerner...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I really like how the system puts the workload into meaningful categories, giving the staff a great...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product lacks a lot of standard functionality that is found in most accounting systems. For...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Cerner actually did pretty well supporting us during COVID-19. We truly don't have any local...

Jul 2020
(0)
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Analyst/Coordinator

Future Outlook

Nobody has a gold standard PA system because the first priority at a hospital is always going to be...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't know that we have had an upgrade with Cerner in over a year and a half because of the...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

We had an issue that took a huge amount of testing to fix. After over a month of back-and-forth and...

Jul 2020
(0)
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Director

Interfacing and Integration

We have multiple medical practitioners, practices, and facilities. When we converted, the vendor...

Jul 2020
(0)
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Director

Service and Support

The support team that we have on-site from Cerner is working very hard to be as accommodating as...

Jul 2020
(0)
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Director

Functionality and Upgrades

I struggle with the system. It has some real flaws. If someone comes in with different insurance...

Jul 2020
(0)
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Director

Functionality and Upgrades

Our satisfaction in a year from now will depend on whether we do better with the voids. I would...

Jul 2020
(0)
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Director

Service and Support

I have outlined my vision, and Cerner has been very supportive of it. We had a very bad conversion,...

Jul 2020
(0)
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Director

Functionality and Upgrades

We need to get professional coding because that is still a struggle with Cerner. The vendor has...

Jul 2020
(0)
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Director

Relationship

I haven’t had any issues with Cerner’s support throughout the COVID-19 crisis. I have had nothing...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

In terms of A/R day trending, revenue cycle people are never satisfied. The direction we are going...

Jul 2020
(0)
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Director

Service and Support

In terms of things we have had to purchase to fill unexpected gaps in the system, we use the...

Jul 2020
(0)
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Director

Functionality and Upgrades

Our DNFB trending has been very good, but part of that is because the revenue dropped by a...

Jul 2020