Cerner Patient Accounting/CommunityWorks Financials
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
System upgrades are super simple; they couldn't be easier, especially compared to our previous...
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The reporting capabilities in Cerner Patient Accounting are lacking, and the contract management...
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The timelines are promises that Cerner hasn't kept. Any time we have logged an issue directly with...
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We have had facilities that were on Cerner Patient Accounting that have uninstalled the product in...
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The software is okay, but it is not the greatest. Cerner’s initial installation and configuration...
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When I get into the depth of what went wrong with the product when it was set up, the problems are...
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Cerner trained us on how to fill out the forms, or screens, but they didn’t train us on our actual workflow....
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Cerner has a contract management solution that doesn’t work anywhere. They didn’t tell us that until...
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It is easy to call in to Cerner’s support team, but the problem is they take months to get back to...
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If an organization has got a very strong non-Cerner implementation team, they can do very well with...
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Cerner’s implementation team doesn’t always understand the difference between a community hospital...
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Cerner does not test the system adequately before the go-live. They get behind on their schedule and...
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Cerner as a company does well on the clinical side, but the revenue cycle has been a major thorn in...
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Although Cerner is making improvements to Community Works Financials and have made great strides in...
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There are a couple of rough edges with some user interfaces of Community Works Financials and the...
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The support quality from Cerner has fallen a bit in the last six to eight months. I am not as...
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Cerner’s ability to outsource robustly is nonexistent. We have to jump through hoops. Cerner built...
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Cerner tends to come in, implement, and turn over training to the teams to support it. The training...
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Our A/R days aren't where we need them to be. We have found the data to be inconsistent at times....
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Our health system left our old stable product for Cerner's product. I wanted an integrated solution...
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Cerner has announced a new product that they are coming out with to improve their patient...
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There are still some things that need to be fixed, and the system still has some bugs in it. Cerner...
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Cerner doesn't do everything themselves for Cerner Patient Accounting. Cerner brings other vendors...
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I don't feel like we get nickel-and-dimed. We aren't handed a bill every time we ask a question or...
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The way that the product integrates within our health system is pretty good.
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I am anxiously curious about RevElate. When I was first told that RevElate was coming, I said that...
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When we installed Cerner Patient Accounting, we were trying to do something that just wasn't...
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I loved Cerner's enthusiasm during the implementation, but I was annoyed at their shortsightedness...
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I feel like the person standing in the corner with oil cans; we are just always making sure to...
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We don’t like the Cerner system as much as the others we use. It is more clicks than we would like...
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There are some things we do like about the system. There is a little more transparency with Cerner,...
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A lot of how the implementation and training go depends on what representative from the vendor...
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The vendor's ongoing training is lacking. The learning journey is good for new users, but they...
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The vendor is adding things to the system, and they update the software. That is the good thing...
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I don’t have involvement with some of the higher-ups at Cerner, but if we are having issues, we can...
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Others looking at the Cerner system need to push for what they want and how they want the system to...
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I would score the product low on the revenue side for working as promoted. We are working with...
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Cerner has announced a new product from Soarian that has been rebranded to be called RevElate. We...
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We have had very few issues with Cerner Patient Accounting. It does a really good job, especially...
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Cerner has shared a two-year road map, but they are pushing everything two years out. There are...
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We do the majority of our own upgrades, and they are usually pretty good. We have gotten involved...
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Most of the people that Cerner sends in for training are inexperienced. We use our own staff for...
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Our tickets or service requests sit idle for weeks and weeks until we call Cerner. The first layer...
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We have a client executive that we get to assign things directly. We also have a person that we can...
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We took an upgrade from Cerner that wasn't supposed to affect the system, but it has affected the...
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Some of Cerner's denials processes are going well. We also took on the contract management system,...
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I am still complaining about Cerner's help desk people, and I am sure everyone else is as well. We...
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When we change to RevElate, Cerner doesn’t need to bring in a bunch of consultants who don't know...
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We have a good client coordinator from Cerner; we have a relationship with that person. When we say...
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What we have integrated works well, and what we haven't integrated isn't on Cerner but on certain...
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I am looking for an easier workflow. I want something that isn’t as encumbered as what we have with...
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One of our big hopes in terms of strategies over the next year or so is for the vendor to partner...
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I am marginally optimistic about Cerner's revenue cycle management technology. I see continued...
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Reporting continues to be a big problem with Cerner. Reporting is always a problem in whatever...
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I sometimes feel like Cerner overpromises and underdelivers. The support we get from Cerner is...
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We aren't looking at the project from a strategic perspective and integration perspective. We aren't...
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We are getting a good feel for how the system works and what the best ways to use it are. I feel...
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The product works. I don't think that anything about it is terrible. The vendor's queues are a...
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There were some circumstances when we went live with the product that hurt us from a training...
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It is frustrating that we have to go through Cerner's support to make changes. In the past, we were...
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Cerner nickel-and-dimes us a bit. If we want something special, then we have to pay for another...
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We started in Cerner’s access management product, and we have been slowly transitioning our clinics...
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Every time we do a new safety implementation, we have to retrain our staff on the new process. That...
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Cerner must have revamped their strategy around kiosks for patient registration. When we wanted to...
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Things aren't always right in front of us the way that we need them to be in terms of registration...
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I haven't seen a lot of new technology from the vendor, but I don't know whether that is a bad...
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Our executives have higher contacts at Cerner. The people on my team have some high-level contacts,...
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This system was supposed to be the perfect solution. We have taken a lot of time to move our teams...
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I am really nervous about some of the changes Cerner is going through. We still have some pretty...
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When we went live, one of the biggest challenges we had was with denial reporting. We were promised...
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Cerner Patient Accounting integrates with the rest of Cerner's system, so it makes things much...
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There are some reporting improvements that we would like to see, like dashboards for the users that...
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We have multitudes of problems with Cerner Patient Accounting. The system is geared toward clinical...
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Cerner rips us off when it comes to billing. They make all sorts of mistakes, and we have to call...
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The only positive thing I can say about Cerner Patient Accounting is that we are working on a...
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Our implementation and training with Cerner were so bad that we hired a consulting firm that...
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We expected a difficult implementation of CommunityWorks Financials because it was a beast of a...
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COVID-19 created a lot of challenges for implementing and training on CommunityWorks Financials. We...
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If there is a change just for us, we have to send the request to Cerner to get the work done, but...
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Our ambulatory physician office visits are going well. Our A/R is as low as it has ever been, and...
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The reporting is horrible. If I want to look at cash received in the past year, I have to break the...
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If I add a new clinic, I have to put in a service request with Cerner, and Cerner bills me and puts...
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Cerner is very protective of their environment for a couple of reasons. We are in a shared domain,...
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The revenue cycle implementation was a disaster. Outside of implementation failure, which wasn't...
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Cerner is more set in their ways with models and processes, whereas other vendors are more...
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Cerner has been very quick to respond to all of our needs. When something comes up at the last...
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Cerner has certain things about their system that are wonderful when compared to our previous...
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Cerner’s support has a first string that we have to start with by opening up a service request. I am...
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If Cerner asks a question on my open ticket and I don't answer within 48 hours, they close my...
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Cerner is so siloed. If I am going to plan a new organization and I have never done some of the...
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Cerner has a lot of good functionality, but they just don’t utilize their resources together. The...
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I detested CommunityWorks Financials when we went live because we took a step backward. I knew we...
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Cerner just doesn’t look at financials as being that big of a deal. I would like to get to a new...
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Cerner does not nickel-and-dime for upgrades, but they did charge me for the things that I needed to...
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There are unexpected surprises in every upgrade we take, and then we have to get on uCern to get...
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We just did some projects that have been breaking other things. I don’t like Cerner’s asset...
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We implemented one of Cerner's solutions, but there wasn't any hands-on training. In the end, their...
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Our integration goal is to minimize the number of legacy systems that we have and to move to a...
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I don't hear our end users complain about the system being terribly hard to work with. It definitely...
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In moving from one upgrade to another, I haven't seen huge strides in the system's enhancements....
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When it comes to keeping up with regulatory requirements, the vendor does a pretty good job of being...
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It has always been a challenge with Cerner to try to get data out of the system that can give us the...
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For healthcare organizations of our size, options are very limited. We aligned with Cerner for very...
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We struggle to know details about the vendor's promises. They may make overviews of their promises,...
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During our time with Cerner, we have often been surprised by what we need to pay them to get certain...
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We consistently find Cerner's professional services staff members to be quite green. More often than...
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As we go through implementations, we have to take into consideration a great deal of legacy...
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The system is very capable. It is more than just a system that brings our A/R days down. The system...
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I would buy the system again. We have never looked back. Considering what was available when we got...
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Cerner is slow at keeping promises, but they generally do. One of Cerner's sayings is that they...
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My fear going into the relationship was that Cerner would nickel-and-dime, but they do a pretty good...
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Cerner does a good job of keeping us informed. They have a legal department that is always...
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I was worried when we went with Cerner because I thought that CommunityWorks Financials was an...
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CommunityWorks Financials is a very clinically-oriented system, but the revenue cycle department...
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It is difficult to find what we are looking for in uCern because there is so much information. The...
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We have a pretty good history with Cerner. The revenue cycle system is very functional, and we have...
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My only complaint is the decision support system, which is not very good. The weakness is the data...
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I still don’t like CommunityWorks Financials. It leaves a lot to be desired. The big problem I have...
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CommunityWorks Financials has been getting somewhat better. We did a revenue cycle enhancement per...
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CommunityWorks Financials is user friendly and easy to use. Things don’t always work the way they...
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The main thing Cerner should work on is responding to our service requests in a timely fashion. If...
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Cerner is still relatively new with their patient accounting system, so it was a little oversold to...
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Cerner is making good and significant optimizations with the solution right now.
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Cerner is great for the clinical side, but we have struggled with their revenue cycle system. We...
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A lot of our current struggles go along with the implementation. The vendor grew way too fast, and...
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To bill Medicare, we have to split the billing from the hospital and clinic. We expected to get the...
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Our account representatives and the executives who oversee our domain are great. They are available...
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I am optimistic that we will be in a better overall place by this time next year. Cerner is working...
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I would tell any person who is contemplating going to Cerner that they have got to plan on doubling...
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Cerner is trying to be all things to all people, and that is just really hard to do. But when I get...
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From a big picture perspective, the software works as designed. It takes a lot of Cerner’s expertise...
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I think Cerner provides good tools in helping us understand what is going on with DNFB. Overall, our...
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Cerner is doing the right thing for us. I haven’t had anything that has gone south. We re-signed...
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I feel nickel-and-dimed by Cerner. We had to pay to add a new outsource self-pay collector vendor....
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The ease of use depends on the end user. Some people think the system is fantastic, and other people...
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I hardly ever see Cerner's executive team. Some regular contact, at least once a year, with the...
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Cerner could do a lot more in terms of supporting the client base on meeting the needs of their...
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There is room for Cerner to improve. Sometimes their product installation takes a long time. If I...
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I see my account representative regularly. They advocate regularly for me to the Cerner executive...
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We are leaps and bounds ahead of where we were when we first went live with Cerner Patient...
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I don’t get any improvements to Cerner Patient Accounting. We are on the same platform we were on in...
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Cerner’s clinically driven revenue cycle has merit, but we always have to have checks and balances...
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If Cerner would come do on-site education and understand what their client needs prior to the whole...
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The solution is missing integration. It would be better if Cerner's tools and teams could talk to...
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There are a lot of documents, forms, and processes that could do a better job of making the solution...
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Cerner Patient Accounting is weaker than the clinical solution. Cerner Patient Accounting has caught...
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We haven't purchased any extra products to fill in the gaps in Cerner Patient Accounting. We wanted...
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Cerner Patient Accounting is probably not our long-term solution. It isn't cutting edge anymore, so...
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A piece of our system has been broken for quite some time, and Cerner has not fixed it. The IT...
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After some time with the program, I feel proficient at it, but at first, the learning curve was...
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I would not choose the CommunityWorks version again. Sharing a domain with somebody else and being...
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When Cerner updates things, the updates mess things up. Typically, there are bugs to be fixed, so we...
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We have employees who do multiple jobs, and we have to call Cerner to give those people access to...
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When we were learning to use CommunityWorks Financials, we learned that it has so many options we...
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To fill a gap in the product, we are trying to get a cost accounting system in place. We have tried...
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I like the net A/R days trending feature because I see a lot of good information there regularly....
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Cerner could have some more offerings for training. They don't have a lot on the financial side.
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Sometimes there are known issues, and Cerner won't let the clients know that those issues are out...
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Our team felt like Cerner was very straightforward, and we would turn around numbers that are going...
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One of the things that Cerner has actually been good about that they charge us for is sending out...
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Cerner doesn't have all of the financial features, so for our accounts payable and general ledger...
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The solution is a stable product. Financials as a whole have not changed a lot, so they are pretty...
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I have worked at some larger hospitals that have been on the Millennium PowerChart system. It was...
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I am pretty happy with CommunityWorks Financials. We have developed an internal QA process, and our...
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CommunityWorks Financials’ client billing functionality comes from a third party and does not work...
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If one of the state Medicaid payers switches administrators, I have to build a new payer in the...
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In some areas, we use recurring encounters, and that functionality is a mess in Cerner. So that is...
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The one thing in scheduling that we are missing that would be super helpful is alerts. Cerner...
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Our days in accounts receivable are almost back to where they were when we started with the...
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Cerner has improved their patient accounting system this year, and I really hope that they continue...
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One of my biggest disappointments with Cerner in the last few years has been the lack of attention...
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All in all, I wish that we could have moved to Epic instead of Cerner, but Epic's systems were just...
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We continuously struggle with Cerner. Their product is not intuitive. It isn't in any way, shape, or...
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Cerner charges us ridiculously, even when we add a new clinic.
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I have never gotten the feeling that Cerner's people know the product. Cerner has data-driven people...
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There are certain things that we can't change within the system because there has to be a community...
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Our requirements on the financial side haven't changed very much. That side has been pretty steady....
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For support, we can get somebody who understands our situation, but then that person leaves, so we...
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We are paying a lot of money and aren't getting a lot back for it. We spend a very large amount of...
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Our account manager from Cerner is amazing. They actually come and visit us. They just call us with...
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We had a rough start with Cerner, but it has gotten better. The implementation team was weird. They...
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I am not sure whether CommunityWorks Financials is working as it was promoted to work. Cerner showed...
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Lately, the Cerner AMS group has been dropping the ball. The AMS group hasn't been on top of things...
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Cerner's service has been more proactive recently. Cerner has been getting in front of things and...
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We have had to do several workarounds to make Cerner's system work for us. The upgrades have broken...
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We are doing better with net A/R days and tracking trends in CommunityWorks Financials. The system...
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We have had a bit of a struggle on the patient accounting side. Some of that is tied to Cerner’s...
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Cerner eventually keeps their promises, but we have to fight to get things resolved. If Cerner were...
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Cerner Patient Accounting matches with our EHR, and the clinicians are very happy with the EHR. Our...
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There are always things that could go better with Cerner Patient Accounting. We are a couple of...
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Cerner has been making improvements and has come a long way. Some nice upgrades are coming in the future....
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Cerner keeps their promises as well as any other revenue cycle vendor that I have had to deal with....
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It would be unfair of me to say that Cerner's implementation wasn't good in our first go-round...
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We haven't really used Cerner for ongoing training. We have been doing that internally. Cerner has...
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We are still learning and getting used to certain pieces of Cerner Patient Accounting. We have to...
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When we put in tickets with Cerner, our issues are resolved slower than we would like them to be....
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Cerner has tried to give us proactive service because we are looking at bringing some new hospitals...
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Having the integrated EHR and revenue cycle system has driven good outcomes for us. In terms of...
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CommunityWorks Financials is not as good as Cerner's clinical piece. The clinical system is...
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For us, there are pros and cons. We have conversations with the other facilities in our domain to...
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In terms of registration, Cerner's system is a lot easier to navigate than other systems we have...
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On the revenue side, posting payments such as over-the-counter payments tends to require a lot more...
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The vendor is up front about the fact that they are not a financial company and that their general...
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I know the vendor's integration team. I am on most of the integration calls for various departments,...
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We have reached out lately to some of the vendor's senior executives, and they have been extremely...
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The biggest gap we are trying to fill right now is around the system's reporting and analytics. They...
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The problem with Cerner is that we have to complete everything the way they tell us to. We use our...
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The system's reporting is good. Our people can figure out how to run reports and pull data without...
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I like that the solution allows us to share charts between hospitals and clinics. We are able to get...
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For the most part, using CommunityWorks Financials is a positive experience. The workflow is more...
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CommunityWorks Financials takes the registration out of a lot of clinical workflows that we were...
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There is nothing that works well in Cerner Patient Accounting. If anything did work well, then we...
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We had a major snafu with patient accounting. It was a major oversight on Cerner's part. After doing...
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From a reporting perspective, I think that Cerner Patient Accounting is a promising tool, but it is...
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Cerner is striving to improve their reporting, but their efforts have been lackluster. From a...
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Cerner's work queue is pretty messy. It would be great if they could put more resources toward that....
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Some of Cerner's executives are pretty good partners to us. They do their best to avoid charging us...
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Cerner is definitely a great partner. We were with them before they beefed up their revenue cycle...
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We are doing a big optimization with our DNFB. We have gone through our claims rules and found where...
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Cerner is doing better at listening to us and improving the revenue cycle piece. The tool still has...
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We have a good team that is very solution oriented. We haven't necessarily had to add more resources...
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During the pandemic, we collected what our revenue indicated we should collect. We furloughed some...
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Cerner looked at other services we were purchasing and helped us find savings that allowed us to...
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Cerner is certainly moving in a direction where integration would be seamless with whatever other...
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Cerner is trying awfully hard with the product quality. There are still some quirky things in the...
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I would look into the Cerner product if we started over again today because our shared domain is a...
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Cerner absolutely does not avoid charging for every little thing. Cerner nickel-and-dimes quite a bit....
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A con of the system is that if we update insurance information after the patient has been...
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The system has its pros and cons. On the patient accounting side, the system is very user friendly....
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In the beginning, we were very dissatisfied with the product, and we had a lot of issues during the...
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We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...
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We have done fairly well with Cerner's system. We have developed a lot of customization, custom...
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Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...
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