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Cerner Patient Accounting/CommunityWorks Financials Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Technology
The visibility in CommunityWorks Financials is nice, but it is complicated. Cerner has increased the...
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Analyst/Coordinator
Technology
We were looking at another vendor's system, which was faster and allowed users to see everything on...
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Analyst/Coordinator
Implementation and Training
Cerner is going to start maintaining expected reimbursements. Everything was coming due and hadn't...
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Analyst/Coordinator
Other Observations & Comments
We had Cerner do some contract management, and that has made life even more difficult. They did part...
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Director
Relationship
Cerner has been a very good partner for us, and their platforms have worked out well for us. The...
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CFO
ROI / Cost (care and feeding)
My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...
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CFO
Other Observations & Comments
Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...
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CFO
Service and Support
The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...
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VP/Other Executive
Other Observations & Comments
Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...
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VP/Other Executive
Functionality and Upgrades
The product is good. It allows us to share and map, but it would be helpful to have more knowledge...
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CFO
Service and Support
The system is a beast. It is such a complex system. We have found someone who is very intimate with...
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CFO
Other Observations & Comments
Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...
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VP/Other Executive
Functionality and Upgrades
The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...
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VP/Other Executive
Technology
Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...
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VP/Other Executive
Functionality and Upgrades
The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...
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VP/Other Executive
Functionality and Upgrades
Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...
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VP/Other Executive
Functionality and Upgrades
We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...
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VP/Other Executive
Relationship
The executive involvement is limited. Cerner has added some people who understand patient...
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VP/Other Executive
Functionality and Upgrades
We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...
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VP/Other Executive
Relationship
One thing that other vendors do that has always been successful is they don’t always do exactly what...
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VP/Other Executive
Relationship
The payers have gotten really sophisticated in dealing with prior authorizations and in denying...
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CIO
Relationship
The organization committed way too early. As a partner, Cerner is making good on the contract...
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VP/Other Executive
ROI / Cost (care and feeding)
I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...
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CIO
Functionality and Upgrades
We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...
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CIO
Functionality and Upgrades
It was clear that part of the value proposition was eliminating multiple vendors on the revenue...
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CIO
Functionality and Upgrades
Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...
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VP/Other Executive
Functionality and Upgrades
Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...
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Director
Functionality and Upgrades
For an organization of our size, CommunityWorks Financials is not the ideal product. Cerner has...
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Director
Service and Support
We will always struggle with CommunityWorks Financials because of how long it takes Cerner to change...
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Director
Functionality and Upgrades
When we first bought CommunityWorks Financials, I didn't know that we would have to get another...
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VP/Other Executive
Functionality and Upgrades
We have a very good, open relationship with Cerner. We have made a lot of progress in terms of...
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VP/Other Executive
Functionality and Upgrades
We were gravely delayed in getting the product live due to huge gaps in functionality. Cerner heard...
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VP/Other Executive
Functionality and Upgrades
A lot of the functionality gaps surround the way that data moves through the system from a...
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VP/Other Executive
Functionality and Upgrades
There is a huge lack of automation, and that has been an impediment to our CBO people. They have had...
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VP/Other Executive
Service and Support
Cerner has delivered many custom developments. They realized where we were struggling the most and...
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VP/Other Executive
Relationship
We have had a ton of projects where we worked with a Cerner partner but still had issues with...
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VP/Other Executive
ROI / Cost (care and feeding)
We feel nickel-and-dimed by Cerner not only from a product perspective but also from a services and...
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VP/Other Executive
Sales and Contracting
Cerner only shows what they want people to see in the demos. Cerner doesn't account for some things...
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VP/Other Executive
ROI / Cost (care and feeding)
We had KPIs and projected uplifts that Cerner said we would reach, but we didn't get any uplifts. We...
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VP/Other Executive
Relationship
We have some serious issues. The amount of work that we have had to put into communicating to Cerner...
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VP/Other Executive
Functionality and Upgrades
We had a discussion with Cerner about cutting-edge functionality. Many of our competitors have been...
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Manager
Functionality and Upgrades
We have had to purchase some technologies from outside vendors to fill gaps within the system,...
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Manager
Functionality and Upgrades
We will stick with Cerner as long as the hospital sticks with Cerner. If I were the decision-maker,...
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Manager
Other Observations & Comments
Cerner is not so bad about charging for every little thing on the financial side, but we don't get...
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Manager
Implementation and Training
The vendor offers training, but it lacks. We would like to see more training. But the vendor can...
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Manager
Functionality and Upgrades
The solution does not work as promoted. We have to throw in something else to make it work and make...
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VP/Other Executive
Service and Support
I think my satisfaction with Cerner will be the same a year from now. Support is the number one...
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VP/Other Executive
Functionality and Upgrades
What I love about Cerner is that they stay on top of regulatory requirements. There is also price...
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VP/Other Executive
Service and Support
Cerner has supported us phenomenally through COVID-19. Right away, they gave us reports to track...
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VP/Other Executive
ROI / Cost (care and feeding)
I am going to go with the highest score for how satisfied I am with our investment in the system. We...
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VP/Other Executive
Future Outlook
There is still room to improve with cash trending. But over the last fiscal year, we have been just...
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VP/Other Executive
Other Observations & Comments
There haven't been unexpected purchases. The only unexpected purchase was a medical necessity tool...
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VP/Other Executive
ROI / Cost (care and feeding)
It pains me to say this, but I do feel like Cerner nickel-and-dimes us. In the beginning, when we...
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VP/Other Executive
Interfacing and Integration
I think the system is really good at meeting our needs. The system does integrate.
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Director
Functionality and Upgrades
Instead of showing off all the bells and whistles and showing that the system does everything in a...
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Director
Functionality and Upgrades
The documentation is lacking a bit on the revenue cycle side as far as reports go. We had to have a...
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Director
Relationship
During the pandemic, Cerner has been pretty good and responsive. When we do a service request order,...
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Director
ROI / Cost (care and feeding)
Cerner charges for everything. Also, I have a custom service request that we paid for a long time...
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Director
Other Observations & Comments
For the accounts that we have, we get the bills out and the cash in. When we don't have the...
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Director
Service and Support
We definitely have seen some outreach in the recent months from Cerner for COVID-19, and they have...
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Director
Relationship
Since one internal resource has come over to help us, I have seen a huge positive change from Cerner...
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Director
Functionality and Upgrades
We did take an upgrade a couple of years ago, and there were quite a few enhancements that we...
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Director
ROI / Cost (care and feeding)
Cash trending is going well. We recently had our highest cash month that we have ever had. We have...
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Director
ROI / Cost (care and feeding)
I would say Cerner tends to nickel-and-dime. I would rate the DNFB really low for Cerner. The way...
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Director
Future Outlook
I would say we just started the journey with Cerner. I am hoping that we stay with Cerner for the...
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Director
Other Observations & Comments
Cerner is working on a platform that was once archaic, and they continue to move faster than they...
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Manager
Service and Support
If there is an issue that our on-site Cerner people can’t figure out, then our problem has to go to...
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Manager
Functionality and Upgrades
There is no perfect system, and there are always going to be problems. But Cerner is alright. Cerner...
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CIO
Functionality and Upgrades
With CommunityWorks Financials, there is still a pretty big gap in functionality that needs to be...
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Director
ROI / Cost (care and feeding)
After moving from our previous third-party vendor to Cerner, we are now getting to the point where...
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Director
Implementation and Training
Cerner should improve by having everything from a clinical perspective completed and by knowing that...
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Director
Service and Support
Cerner's lead people were very good. There were a lot of intermediate folks that didn't have...
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Director
Functionality and Upgrades
I would not buy the solution again unless Cerner improved things. The obstacles were the normal,...
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Director
Implementation and Training
Initially, the vendor's training was not good, but the ongoing training has been great.
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CIO
Functionality and Upgrades
Cerner matured the product to where it needed to be. It is not the same as it was back in the day....
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VP/Other Executive
Interfacing and Integration
Cerner Patient Accounting is pretty hard for us. We outsourced our central business office to a...
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VP/Other Executive
Future Outlook
Our revenue cycle services vendor has done a really good job of trying to position themselves to...
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VP/Other Executive
Service and Support
Cerner has amped up their executive involvement. I feel like it has improved. The executive...
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VP/Other Executive
Service and Support
I have heard that the support from Cerner is just okay. It isn't as good as we would like it to be...
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VP/Other Executive
Functionality and Upgrades
Right now, our cash is trending really well. There is a lot of cash coming in the door from...
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VP/Other Executive
ROI / Cost (care and feeding)
I am not sure whether I would buy the patient accounting system again. Part of me says no. We are in...
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VP/Other Executive
Technology
The ease of use for Cerner's system is a little above average now. I will give the vendor a little...
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Manager
ROI / Cost (care and feeding)
We could definitely use some more resources to manage Cerner Patient Accounting. Our resources are...
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Manager
Functionality and Upgrades
The reporting is limited. I personally have to build several reports to help us track better and...
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Manager
Service and Support
With Cerner, I personally email our contact. I don’t use the vendor’s support very much, but I know...
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CIO
Functionality and Upgrades
We are a full-on Cerner shop. Our physician network is on Cerner’s product, and we use several...
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CIO
Functionality and Upgrades
Cerner has provided a lot of resources at no cost to help us get our change effort in place, and I...
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CIO
Other Observations & Comments
From a change management perspective, our CFO is satisfied. The system is complicated for anybody to...
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VP/Other Executive
Functionality and Upgrades
Cerner Patient Accounting has been outstanding. We have done exceptionally well. We didn't approach...
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VP/Other Executive
Lessons Learned
We are in a better place than some of Cerner’s other customers. We would like to help them keep some...
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VP/Other Executive
Lessons Learned
There were a couple of little gaps with Cerner, but none that we hadn’t anticipated as we saw them...
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VP/Other Executive
Relationship
Cerner has definitely continued to improve in the time we have had the product. We have been so...
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Director
Lessons Learned
Things aren't normal because of COVID-19, so I don't want to blame those things on the software, but...
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Director
Functionality and Upgrades
My biggest issue with the system is the reporting. Reports don't tie out, and I have never been able...
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Director
Functionality and Upgrades
Usually, there is an issue that happens when the product is upgraded, but that may be because we are...
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Director
Lessons Learned
We have certainly had our challenges with the product, but Cerner has been collaborative. We have...
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Director
Lessons Learned
I feel that I am doing Cerner a disservice. If a small organization were interested in the product,...
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Director
Other Observations & Comments
My guess is that Cerner won't make any significant changes in the coming year. The bad debt...
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Director
Lessons Learned
The software is powerful, but I am not sure that I would call it intuitive. The little that I have...
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Director
Other Observations & Comments
I would recommend that Cerner not get into agreements that allow for changes. Cerner needs to work...
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CFO
Functionality and Upgrades
There are a lot of good things about Cerner, but there is a lot that I am not that happy with....
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CFO
Functionality and Upgrades
Cerner's strength is that they have a really good system. The tool is actually quite good. But the...
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CFO
ROI / Cost (care and feeding)
Cerner likes to charge us. They are a typical software firm, which means that they charge for any add-ons....
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CFO
Relationship
I would give Cerner a lower rating for executive involvement. The executives only get engaged when...
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Analyst/Coordinator
Lessons Learned
Since we went live with Cerner, our cash trending has improved. Also, our trending with A/R days has...
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Analyst/Coordinator
Functionality and Upgrades
The system is great with compliance and legal things. It is keeping up with the times so that we are...
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Analyst/Coordinator
Functionality and Upgrades
There are improvements to be made specifically for CommunityWorks Financials. CommunityWorks is a...
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Analyst/Coordinator
Lessons Learned
What works really well within the system is the improvement automation; we were much more manual...
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Analyst/Coordinator
Interfacing and Integration
We had to purchase a third-party system outside of Cerner’s recommended partners to fill a gap. So...
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Manager
Functionality and Upgrades
I would recommend Cerner; we do all the time. I would have no qualms with telling somebody to put up...
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Manager
Functionality and Upgrades
I haven't quite gotten everything I want from Cerner, but I am getting there. I am very pleased with...
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Manager
Service and Support
Cerner was on top of COVID-19. Cerner had to tweak a few things, but for a big company, Cerner did...
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Manager
Functionality and Upgrades
With some of the work queues in the back end of Cerner's system, it would be nice if there could be...
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VP/Other Executive
Functionality and Upgrades
Things are going a little better. Cerner has done quite a bit. When we got the latest upgrade, we...
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VP/Other Executive
Lessons Learned
We changed out an executive for someone who was very qualified but who wasn’t a Cerner person. So...
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VP/Other Executive
Technology
Recently, getting new technology has improved, but in the grand scheme of things, Cerner is really...
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VP/Other Executive
Service and Support
Cerner has been relatively silent on COVID-19. They did send out some information, and they did set...
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VP/Other Executive
Service and Support
The system just requires too many internal resources. We have had countless hours dedicated to...
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VP/Other Executive
Functionality and Upgrades
We can’t run statements out of the system because it is so limited. That is a surprise. I was used...
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VP/Other Executive
Functionality and Upgrades
We are making cash and achieving our goal, but we still have an A/R and a DNFB problem, so I can’t...
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VP/Other Executive
Technology
We started with Cerner inefficiencies, and now we have worked our way into a giant box. It isn’t...
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VP/Other Executive
Functionality and Upgrades
Cerner never really committed to something they knew they couldn’t deliver. They just said that they...
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VP/Other Executive
Other Observations & Comments
Cerner seems to avoid nickel-and-diming. I don’t really work with Cerner on the bill because all the...
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Manager
Future Outlook
Cerner has been pretty doggone good about meeting any of our expectations. In the beginning, I was...
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Manager
ROI / Cost (care and feeding)
We have to pay Cerner for specific things, but I would say Cerner isn't as bad as other companies...
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Manager
Implementation and Training
Training-wise, we have to figure out how to use Cerner Patient Accounting ourselves. We have to weed...
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Manager
Service and Support
Sometimes, Cerner has new support people. Cerner is in a college town, so new people come in, and...
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Manager
Functionality and Upgrades
Thanks to Cerner, I have been able to pull off some agile projects, such as split billing, and that...
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Manager
Future Outlook
Cerner is getting ready to release something for Method II billing. Most 1500 claims forms have to...
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Manager
Functionality and Upgrades
I haven't had to purchase any third-party systems to tack on to Cerner Patient Accounting. I have...
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Manager
Interfacing and Integration
We use a system for reports that Cerner suggested to us, and that system works very well. We are...
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Manager
Functionality and Upgrades
Our DNFB with Cerner has improved. I have been able to find what I am looking for and to go through...
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Director
Technology
We do have some bolt-on products. We didn't expect that we would need those products to be bolted...
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Director
Other Observations & Comments
So far, things with Cerner Patient Accounting have been good. There have been hiccups, of course,...
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Director
Functionality and Upgrades
We were on a very old system before we got Cerner Patient Accounting. Although the old system was...
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Director
Functionality and Upgrades
The disadvantage of switching to Cerner Patient Accounting was the training. Getting used to how we...
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Director
Functionality and Upgrades
Something we had to get used to was the fact that we have to do things a certain way within Cerner...
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Director
Functionality and Upgrades
There are certain height and weight measurements for dialysis billing. Cerner Patient Accounting...
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Director
Relationship
During COVID-19, I was getting calls from my financial alignment executive from Cerner on a weekly...
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Director
ROI / Cost (care and feeding)
The number of internal resources that our organization has to invest in the system is a difficult...
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Director
ROI / Cost (care and feeding)
Our amount of cash has significantly increased, and that has a lot to do with Cerner Patient...
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Director
Other Observations & Comments
Our net A/R is an issue, but that has to do with the training and the fact that my staff still has a...
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Director
Interfacing and Integration
I would buy the product again with the caveat that I would also go with Cerner's contract management...
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Director
Functionality and Upgrades
I like the product, and it meets all our needs, but it isn't a system that is easy to use. If we are...
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Director
Future Outlook
I hope my satisfaction will be higher in a year. There are some projects that we are working on to...
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Director
Lessons Learned
We spend time trying to understand how Cerner's system is supposed to work. We try to get it to work...
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CFO
Service and Support
I don’t know of anything the vendor has done to make it easier to keep up with COVID-19 patients. We...
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CFO
Functionality and Upgrades
We are not very satisfied with the number of internal resources we have had to invest in the system....
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CFO
Technology
We have had to purchase technology from other vendors to fill the Cerner system's gaps. When we went...
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CFO
Functionality and Upgrades
DNFB trending in the system is not accurate at all. We need FTEs just to go in and clean up the...
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CFO
ROI / Cost (care and feeding)
The vendor does not avoid charging for every little thing. I just signed something recently that an...
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CFO
Implementation and Training
The vendor's implementation of the product went very poorly, and for weeks after the implementation,...
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CFO
Functionality and Upgrades
The vendor's training is almost nonexistent, and the system does not work as promoted. The system is...
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CFO
Relationship
One of the problems we have with the vendor is they don’t keep up with regulatory issues. If there...
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CFO
Service and Support
The vendor's support is hit or miss. Sometimes we can get a great person, and that person can take a...
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CFO
ROI / Cost (care and feeding)
We are definitely not getting our money’s worth on the product. Our biggest problem is we have so...
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Director
Technology
When we bought Cerner's platform, our primary focus was getting the clinical functionality. We were...
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Director
Lessons Learned
Over time, Cerner's system has gotten better. It suits our needs only because of what we have...
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Director
Future Outlook
We have looked at other products but not with the full intent of replacing Cerner. We are a Cerner...
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VP/Other Executive
Functionality and Upgrades
The system does very well at driving tangible outcomes. We also use Cerner’s EMR, which drives all...
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VP/Other Executive
Service and Support
I think Cerner will maintain where they are. I have a very good account representative who ensures...
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VP/Other Executive
Service and Support
Through the COVID-19 crisis, Cerner has been very supportive. They were extremely helpful when we...
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VP/Other Executive
Implementation and Training
Just like with any project, there was an initial heavy lift. Once the teams got an understanding of...
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VP/Other Executive
Functionality and Upgrades
My end users are not as satisfied with the reporting functionality that comes with the cash...
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VP/Other Executive
Functionality and Upgrades
A/R days trending and the related reporting are probably where we have had most of our...
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VP/Other Executive
ROI / Cost (care and feeding)
On the professional billing side, which is part of Cerner’s whole charge services side, Cerner does...
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VP/Other Executive
Functionality and Upgrades
All the functionality is there, and the system is very much meeting our needs, but the ease of use...
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VP/Other Executive
Functionality and Upgrades
Cerner has done well with delivering new technology that meets our needs. They are pushing a lot of...
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VP/Other Executive
Service and Support
We have different agreements with Cerner. We are hosted by them and my hosting team is very...
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VP/Other Executive
Functionality and Upgrades
An unexpected gap with Cerner’s system was denials. Cerner has nothing available to support denials...
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VP/Other Executive
Functionality and Upgrades
I like that we have A/R days trending with Cerner’s system, but I don't like that we don't have net...
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VP/Other Executive
Relationship
Cerner keeps promises for things that they say they are going to do. There are things that they...
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VP/Other Executive
Technology
We don't always know about the upgrades available for Cerner’s system. In terms of new technology,...
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VP/Other Executive
Service and Support
I don't deal with Cerner’s support too often but I have a major problem and we still have no...
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Analyst/Coordinator
Lessons Learned
If people are going to go with the product and vendor, they need to build their organization around...
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Analyst/Coordinator
Functionality and Upgrades
The product does what it is intended to do, but it still has a lot of growing to do. The system is...
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Analyst/Coordinator
Service and Support
The vendor's service is super proactive. Some of the business contacts we have with them are always...
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Analyst/Coordinator
Lessons Learned
The system can drive tangible outcomes, but it needs help from third-party vendor bolt-ons. I think...
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VP/Other Executive
ROI / Cost (care and feeding)
Our contact with Cerner is doing really well. When looking at Cerner holistically, we have gotten...
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VP/Other Executive
Implementation and Training
The amount of resourcing that Cerner provided to us through our implementation was very good. We had...
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VP/Other Executive
Functionality and Upgrades
With Cerner Patient Accounting, a lot of our charge entry is now based on documentation. When our...
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VP/Other Executive
Functionality and Upgrades
When compared to Cerner’s legacy system, something beneficial about Cerner Patient Accounting is the...
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VP/Other Executive
Functionality and Upgrades
When comparing Cerner's system to our previous program, it doesn’t work as well with building out...
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VP/Other Executive
Relationship
I would consider Cerner to be a partner. They are very engaged. Since we are largely a Cerner shop...
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Analyst/Coordinator
Implementation and Training
We have had to do a significant revamp of our Cerner system. I don’t know whether we had a poor...
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Analyst/Coordinator
Functionality and Upgrades
With the vendor's reporting, we have been able to make some achievements, especially through our...
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Analyst/Coordinator
ROI / Cost (care and feeding)
For net A/R days trending, if we are just looking at the number, then COVID-19 has been great for...
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Analyst/Coordinator
ROI / Cost (care and feeding)
DNFB trending is tough for us. Our DNFB numbers are a little lower than our A/R days. We have really...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor does not avoid charging for every little thing. We are very lucky as an organization to...
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Analyst/Coordinator
Implementation and Training
We don’t experience the vendor's training a ton because we have been using their product for so long...
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Analyst/Coordinator
Functionality and Upgrades
The workflow and reporting in the product could be improved. Every vendor who has a patient...
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Analyst/Coordinator
Interfacing and Integration
The vendor supports our integration goals. The vendor has been completely on board with everything...
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VP/Other Executive
Functionality and Upgrades
I still have problems with the DNFB list. It is doing a lot better than it was a year ago, but there...
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VP/Other Executive
Service and Support
Things with Cerner actually get better every day for the most part. They have been working very...
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VP/Other Executive
Lessons Learned
We have made a lot of progress. Our account executive has helped a lot, but I think I got that...
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VP/Other Executive
Functionality and Upgrades
There have been a few big wins. I am able to script in batch script notes, batch script adjustments,...
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VP/Other Executive
Functionality and Upgrades
The batch processing has been a huge win. We are just about to a point of having our automatic...
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VP/Other Executive
Service and Support
Cerner’s support through COVID-19 would have to be the highest score. COVID-19 has been a huge...
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VP/Other Executive
Functionality and Upgrades
I hated Cerner’s payment posting because Cerner tried to post payments and adjustments by line item...
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VP/Other Executive
Functionality and Upgrades
We are working on a script to release with follow-ups so that I can release a queue with future...
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VP/Other Executive
Service and Support
If I have a problem getting statements to my statement vendor and I find out about it, then I want...
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VP/Other Executive
Functionality and Upgrades
There is an adjustment posting process within Cerner's solution when we are working in A/R that does...
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VP/Other Executive
ROI / Cost (care and feeding)
My cash trending is actually doing very well right now. As far as A/R goes, the problems are due to...
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VP/Other Executive
Future Outlook
I think my satisfaction will be a little higher in a year. Like with any other PA system, it takes a...
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VP/Other Executive
Service and Support
For the most part, I like Cerner's system. I don’t actually dread the system anymore, and I can...
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Analyst/Coordinator
Service and Support
The vendor has been awesome at supporting us during the COVID-19 crisis. We have had a lot of...
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Manager
Service and Support
Cerner is responsive when we need break fixes. If there is anything that needs to be improved with...
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Manager
Functionality and Upgrades
The software is not very intuitive, so that might be something Cerner could improve. The language...
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VP/Other Executive
Functionality and Upgrades
If we didn't have such a strong IT team that tested the product, we would be in trouble. Cerner...
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VP/Other Executive
Functionality and Upgrades
I really like how the system puts the workload into meaningful categories, giving the staff a great...
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VP/Other Executive
Functionality and Upgrades
The product lacks a lot of standard functionality that is found in most accounting systems. For...
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Analyst/Coordinator
Other Observations & Comments
Cerner actually did pretty well supporting us during COVID-19. We truly don't have any local...
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Analyst/Coordinator
Future Outlook
Nobody has a gold standard PA system because the first priority at a hospital is always going to be...
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Analyst/Coordinator
Functionality and Upgrades
I don't know that we have had an upgrade with Cerner in over a year and a half because of the...
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Analyst/Coordinator
Service and Support
We had an issue that took a huge amount of testing to fix. After over a month of back-and-forth and...
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Director
Interfacing and Integration
We have multiple medical practitioners, practices, and facilities. When we converted, the vendor...
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Director
Service and Support
The support team that we have on-site from Cerner is working very hard to be as accommodating as...
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Director
Functionality and Upgrades
I struggle with the system. It has some real flaws. If someone comes in with different insurance...
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Director
Functionality and Upgrades
Our satisfaction in a year from now will depend on whether we do better with the voids. I would...
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Director
Service and Support
I have outlined my vision, and Cerner has been very supportive of it. We had a very bad conversion,...
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Director
Functionality and Upgrades
We need to get professional coding because that is still a struggle with Cerner. The vendor has...
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Director
Relationship
I haven’t had any issues with Cerner’s support throughout the COVID-19 crisis. I have had nothing...
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Director
ROI / Cost (care and feeding)
In terms of A/R day trending, revenue cycle people are never satisfied. The direction we are going...
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Director
Service and Support
In terms of things we have had to purchase to fill unexpected gaps in the system, we use the...
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Director
Functionality and Upgrades
Our DNFB trending has been very good, but part of that is because the revenue dropped by a...
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