Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Director
We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...
Login or Create an Account to see details.
Director
We have done fairly well with Cerner's system. We have developed a lot of customization, custom...
Login or Create an Account to see details.
Director
Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...
Login or Create an Account to see details.
Director
Cerner charges for everything. It is ridiculous. I have never seen anything like it. My employee who...
Login or Create an Account to see details.
Director
I took some classes from Cerner. They were okay but not great.
Login or Create an Account to see details.
Director
I work with one of the leaders at Cerner, and that individual is good to work with.
Login or Create an Account to see details.
Director
We take all the data from Cerner's system and have to load it into a third-party system because we...
Login or Create an Account to see details.
Director
Cerner delivers technology; it is just not well done. When Cerner does an upgrade, it breaks...
Login or Create an Account to see details.
Director
From day one, Cerner's solution has never done what it is supposed to do. We have done things to put...
Login or Create an Account to see details.
Manager
The original implementation was not what it needed to be. There were entirely too many gaps in the...
Login or Create an Account to see details.
Manager
With the knowledge that we have today, I think our organization would go with a different product. I...
Login or Create an Account to see details.
Manager
Integration is a weakness for the vendor. Cerner doesn’t always have a great approach to interfaces...
Login or Create an Account to see details.
Manager
Our clean claim rate did not go up until recently. It was entirely too low because of the bad build...
Login or Create an Account to see details.
Manager
The initial training was not what it needed to be. The vendor really didn’t start to build the...
Login or Create an Account to see details.
CFO
CommunityWorks Financials is okay. It seems to meet our needs and generally works as it was...
Login or Create an Account to see details.
CFO
I don't know whether I would buy CommunityWorks Financials again. We have a bad habit of customizing...
Login or Create an Account to see details.
CFO
Cerner keeps their promises. Once we get Cerner engaged, they can typically move things along pretty...
Login or Create an Account to see details.
VP/Other Executive
My satisfaction with Cerner’s solution is low. That is based on my results and all the additional...
Login or Create an Account to see details.
VP/Other Executive
I can’t say that Cerner keeps all their promises. They have said they were going to improve certain...
Login or Create an Account to see details.
VP/Other Executive
We haven’t received any training from Cerner that they have initiated. They do send us links to...
Login or Create an Account to see details.
VP/Other Executive
I would not recommend Cerner’s solution because I want to keep my reputation with others in the...
Login or Create an Account to see details.
VP/Other Executive
Cerner sets the billing rates, but we do the builds and put in new CPT codes. With our previous...
Login or Create an Account to see details.
VP/Other Executive
We have gotten better pricing as we have gone along with Cerner. They don't send extra bills. When...
Login or Create an Account to see details.
VP/Other Executive
Cerner keeps their promises, but sometimes we have to remind Cerner. They do a good job of...
Login or Create an Account to see details.
VP/Other Executive
Cerner hires a bunch of young people. Some of them move up, some of them move over, and some of them...
Login or Create an Account to see details.
VP/Other Executive
When we want another solution from Cerner, we reach out to our main contact, who then goes to the...
Login or Create an Account to see details.
Manager
Cerner has a good support team, but it is everchanging, and it seems like when we need to escalate...
Login or Create an Account to see details.
Manager
Our organization plans to go forward with Cerner, but I am ready to wash my hands of this. Cerner's...
Login or Create an Account to see details.
Manager
We haven't had to buy any technology to fill gaps in Cerner's software, but we are starting to...
Login or Create an Account to see details.
Manager
The upgrade services from Cerner are very good. I don’t even remember Cerner doing very much training....
Login or Create an Account to see details.
Manager
Cerner does not meet all of our needs, and they are slow to deliver new technology. They probably...
Login or Create an Account to see details.
Manager
I am hopeful about our future satisfaction with Cerner but not confident. Every time we turn around,...
Login or Create an Account to see details.
Manager
Cerner's solution is an expensive product, and I don’t know that we would be on board with...
Login or Create an Account to see details.
Director
I understand using the full registration process for a patient that is being admitted to the...
Login or Create an Account to see details.
Manager
We started out with Cerner many years ago, and we weren't going to install the product because they...
Login or Create an Account to see details.
Manager
The system runs the way it is supposed to. The promises that we were given are not there at this...
Login or Create an Account to see details.
Manager
When we first started working with the product, the ease of use was very scary. But once we started...
Login or Create an Account to see details.
CFO
Overall, I am not impressed with the technology of CommunityWorks Financials. It is average, not...
Login or Create an Account to see details.
CFO
I would like to see an analytics dashboard or strategic dashboard with goals and benchmarks for A/R....
Login or Create an Account to see details.
Director
I am not very fond of the shared domain policy because we don't have control over our chargemaster,...
Login or Create an Account to see details.
Director
Some people have been working on optimizing our system. They try to add enhancements. I am becoming...
Login or Create an Account to see details.
Director
The implementation was difficult for a hospital like ours. The train-the-trainer model was difficult...
Login or Create an Account to see details.
Director
We did not understand that the Cerner system didn't have self-pay features. Now we have a...
Login or Create an Account to see details.
Director
Our providers and clinical staff helped make the decisions to go with the Cerner system. That was...
Login or Create an Account to see details.
CIO
I used a different system at another facility. It was functional, but it didn’t have nearly the...
Login or Create an Account to see details.
CIO
We are a strong-performing revenue cycle organization, and I gave Cerner some feedback about having...
Login or Create an Account to see details.
CIO
I thought the implementation was really good, and I worked really well with Cerner's project team....
Login or Create an Account to see details.
Director
Hindsight is twenty-twenty, but if we could do things over again, we would want to be more educated...
Login or Create an Account to see details.
Director
If I send one item in to Cerner for the Chargemaster, that item may or may not be completely built...
Login or Create an Account to see details.
Director
Cerner keeps their promises with some coaxing. Sometimes, we have to fight our battles with them,...
Login or Create an Account to see details.
CIO
Frankly, we aren't driving tangible outcomes with the product. I am not blaming that all on Cerner...
Login or Create an Account to see details.
CIO
The biggest challenge we have with Cerner is on the revenue cycle side because the revenue cycle...
Login or Create an Account to see details.
CIO
Cerner did not help our organization understand what we didn’t know during the implementation. I...
Login or Create an Account to see details.
CIO
The demos showed a model configuration that was very advanced. What Cerner ended up giving us took a...
Login or Create an Account to see details.
Analyst/Coordinator
The visibility in CommunityWorks Financials is nice, but it is complicated. Cerner has increased the...
Login or Create an Account to see details.
Analyst/Coordinator
We were looking at another vendor's system, which was faster and allowed users to see everything on...
Login or Create an Account to see details.
Analyst/Coordinator
Cerner is going to start maintaining expected reimbursements. Everything was coming due and hadn't...
Login or Create an Account to see details.
Analyst/Coordinator
We had Cerner do some contract management, and that has made life even more difficult. They did part...
Login or Create an Account to see details.
Director
Cerner has been a very good partner for us, and their platforms have worked out well for us. The...
Login or Create an Account to see details.
CFO
My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...
Login or Create an Account to see details.
CFO
Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...
Login or Create an Account to see details.
CFO
The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...
Login or Create an Account to see details.
VP/Other Executive
Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...
Login or Create an Account to see details.
VP/Other Executive
The product is good. It allows us to share and map, but it would be helpful to have more knowledge...
Login or Create an Account to see details.
CFO
The system is a beast. It is such a complex system. We have found someone who is very intimate with...
Login or Create an Account to see details.
CFO
Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...
Login or Create an Account to see details.
VP/Other Executive
The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...
Login or Create an Account to see details.
VP/Other Executive
Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...
Login or Create an Account to see details.
VP/Other Executive
The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...
Login or Create an Account to see details.
VP/Other Executive
Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...
Login or Create an Account to see details.
VP/Other Executive
We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...
Login or Create an Account to see details.
VP/Other Executive
The executive involvement is limited. Cerner has added some people who understand patient...
Login or Create an Account to see details.
VP/Other Executive
We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...
Login or Create an Account to see details.
VP/Other Executive
One thing that other vendors do that has always been successful is they don’t always do exactly what...
Login or Create an Account to see details.
VP/Other Executive
The payers have gotten really sophisticated in dealing with prior authorizations and in denying...
Login or Create an Account to see details.
CIO
The organization committed way too early. As a partner, Cerner is making good on the contract...
Login or Create an Account to see details.
VP/Other Executive
I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...
Login or Create an Account to see details.
CIO
We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...
Login or Create an Account to see details.
CIO
It was clear that part of the value proposition was eliminating multiple vendors on the revenue...
Login or Create an Account to see details.
CIO
Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...
Login or Create an Account to see details.
VP/Other Executive
Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...
Login or Create an Account to see details.
Director
For an organization of our size, CommunityWorks Financials is not the ideal product. Cerner has...
Login or Create an Account to see details.
Director
We will always struggle with CommunityWorks Financials because of how long it takes Cerner to change...
Login or Create an Account to see details.
Director
When we first bought CommunityWorks Financials, I didn't know that we would have to get another...
Login or Create an Account to see details.
VP/Other Executive
We have a very good, open relationship with Cerner. We have made a lot of progress in terms of...
Login or Create an Account to see details.
VP/Other Executive
We were gravely delayed in getting the product live due to huge gaps in functionality. Cerner heard...
Login or Create an Account to see details.
VP/Other Executive
A lot of the functionality gaps surround the way that data moves through the system from a...
Login or Create an Account to see details.
VP/Other Executive
There is a huge lack of automation, and that has been an impediment to our CBO people. They have had...
Login or Create an Account to see details.
VP/Other Executive
Cerner has delivered many custom developments. They realized where we were struggling the most and...
Login or Create an Account to see details.
VP/Other Executive
We have had a ton of projects where we worked with a Cerner partner but still had issues with...
Login or Create an Account to see details.
VP/Other Executive
We feel nickel-and-dimed by Cerner not only from a product perspective but also from a services and...
Login or Create an Account to see details.
VP/Other Executive
Cerner only shows what they want people to see in the demos. Cerner doesn't account for some things...
Login or Create an Account to see details.
VP/Other Executive
We had KPIs and projected uplifts that Cerner said we would reach, but we didn't get any uplifts. We...
Login or Create an Account to see details.
VP/Other Executive
We have some serious issues. The amount of work that we have had to put into communicating to Cerner...
Login or Create an Account to see details.
VP/Other Executive
We had a discussion with Cerner about cutting-edge functionality. Many of our competitors have been...
Login or Create an Account to see details.
Manager
We have had to purchase some technologies from outside vendors to fill gaps within the system,...
Login or Create an Account to see details.
Manager
We will stick with Cerner as long as the hospital sticks with Cerner. If I were the decision-maker,...
Login or Create an Account to see details.
Manager
Cerner is not so bad about charging for every little thing on the financial side, but we don't get...
Login or Create an Account to see details.
Manager
The vendor offers training, but it lacks. We would like to see more training. But the vendor can...
Login or Create an Account to see details.
Manager
The solution does not work as promoted. We have to throw in something else to make it work and make...
Login or Create an Account to see details.
VP/Other Executive
I think my satisfaction with Cerner will be the same a year from now. Support is the number one...
Login or Create an Account to see details.
VP/Other Executive
What I love about Cerner is that they stay on top of regulatory requirements. There is also price...
Login or Create an Account to see details.
VP/Other Executive
Cerner has supported us phenomenally through COVID-19. Right away, they gave us reports to track...
Login or Create an Account to see details.
VP/Other Executive
I am going to go with the highest score for how satisfied I am with our investment in the system. We...
Login or Create an Account to see details.
VP/Other Executive
There is still room to improve with cash trending. But over the last fiscal year, we have been just...
Login or Create an Account to see details.
VP/Other Executive
There haven't been unexpected purchases. The only unexpected purchase was a medical necessity tool...
Login or Create an Account to see details.
VP/Other Executive
It pains me to say this, but I do feel like Cerner nickel-and-dimes us. In the beginning, when we...
Login or Create an Account to see details.
VP/Other Executive
I think the system is really good at meeting our needs. The system does integrate.
Login or Create an Account to see details.
Director
Instead of showing off all the bells and whistles and showing that the system does everything in a...
Login or Create an Account to see details.
Director
The documentation is lacking a bit on the revenue cycle side as far as reports go. We had to have a...
Login or Create an Account to see details.
Director
During the pandemic, Cerner has been pretty good and responsive. When we do a service request order,...
Login or Create an Account to see details.
Director
Cerner charges for everything. Also, I have a custom service request that we paid for a long time...
Login or Create an Account to see details.
Director
For the accounts that we have, we get the bills out and the cash in. When we don't have the...
Login or Create an Account to see details.
Director
We definitely have seen some outreach in the recent months from Cerner for COVID-19, and they have...
Login or Create an Account to see details.
Director
Since one internal resource has come over to help us, I have seen a huge positive change from Cerner...
Login or Create an Account to see details.
Director
We did take an upgrade a couple of years ago, and there were quite a few enhancements that we...
Login or Create an Account to see details.
Director
Cash trending is going well. We recently had our highest cash month that we have ever had. We have...
Login or Create an Account to see details.
Director
I would say Cerner tends to nickel-and-dime. I would rate the DNFB really low for Cerner. The way...
Login or Create an Account to see details.
Director
I would say we just started the journey with Cerner. I am hoping that we stay with Cerner for the...
Login or Create an Account to see details.
Director
Cerner is working on a platform that was once archaic, and they continue to move faster than they...
Login or Create an Account to see details.
Manager
If there is an issue that our on-site Cerner people can’t figure out, then our problem has to go to...
Login or Create an Account to see details.
Manager
There is no perfect system, and there are always going to be problems. But Cerner is alright. Cerner...
Login or Create an Account to see details.
CIO
With CommunityWorks Financials, there is still a pretty big gap in functionality that needs to be...
Login or Create an Account to see details.
Director
After moving from our previous third-party vendor to Cerner, we are now getting to the point where...
Login or Create an Account to see details.
Director
Cerner should improve by having everything from a clinical perspective completed and by knowing that...
Login or Create an Account to see details.
Director
Cerner's lead people were very good. There were a lot of intermediate folks that didn't have...
Login or Create an Account to see details.
Director
I would not buy the solution again unless Cerner improved things. The obstacles were the normal,...
Login or Create an Account to see details.
Director
Initially, the vendor's training was not good, but the ongoing training has been great.
Login or Create an Account to see details.
CIO
Cerner matured the product to where it needed to be. It is not the same as it was back in the day....
Login or Create an Account to see details.
VP/Other Executive
Cerner Patient Accounting is pretty hard for us. We outsourced our central business office to a...
Login or Create an Account to see details.
VP/Other Executive
Our revenue cycle services vendor has done a really good job of trying to position themselves to...
Login or Create an Account to see details.
VP/Other Executive
Cerner has amped up their executive involvement. I feel like it has improved. The executive...
Login or Create an Account to see details.
VP/Other Executive
I have heard that the support from Cerner is just okay. It isn't as good as we would like it to be...
Login or Create an Account to see details.
VP/Other Executive
Right now, our cash is trending really well. There is a lot of cash coming in the door from...
Login or Create an Account to see details.
VP/Other Executive
I am not sure whether I would buy the patient accounting system again. Part of me says no. We are in...
Login or Create an Account to see details.
VP/Other Executive
The ease of use for Cerner's system is a little above average now. I will give the vendor a little...
Login or Create an Account to see details.
Manager
We could definitely use some more resources to manage Cerner Patient Accounting. Our resources are...
Login or Create an Account to see details.
Manager
The reporting is limited. I personally have to build several reports to help us track better and...
Login or Create an Account to see details.
Manager
With Cerner, I personally email our contact. I don’t use the vendor’s support very much, but I know...
Login or Create an Account to see details.
CIO
We are a full-on Cerner shop. Our physician network is on Cerner’s product, and we use several...
Login or Create an Account to see details.
CIO
Cerner has provided a lot of resources at no cost to help us get our change effort in place, and I...
Login or Create an Account to see details.
CIO
From a change management perspective, our CFO is satisfied. The system is complicated for anybody to...
Login or Create an Account to see details.
VP/Other Executive
Cerner Patient Accounting has been outstanding. We have done exceptionally well. We didn't approach...
Login or Create an Account to see details.
VP/Other Executive
We are in a better place than some of Cerner’s other customers. We would like to help them keep some...
Login or Create an Account to see details.
VP/Other Executive
There were a couple of little gaps with Cerner, but none that we hadn’t anticipated as we saw them...
Login or Create an Account to see details.
VP/Other Executive
Cerner has definitely continued to improve in the time we have had the product. We have been so...
Login or Create an Account to see details.
Director
Things aren't normal because of COVID-19, so I don't want to blame those things on the software, but...
Login or Create an Account to see details.
Director
My biggest issue with the system is the reporting. Reports don't tie out, and I have never been able...
Login or Create an Account to see details.
Director
Usually, there is an issue that happens when the product is upgraded, but that may be because we are...
Login or Create an Account to see details.
Director
We have certainly had our challenges with the product, but Cerner has been collaborative. We have...
Login or Create an Account to see details.
Director
I feel that I am doing Cerner a disservice. If a small organization were interested in the product,...
Login or Create an Account to see details.
Director
My guess is that Cerner won't make any significant changes in the coming year. The bad debt...
Login or Create an Account to see details.
Director
The software is powerful, but I am not sure that I would call it intuitive. The little that I have...
Login or Create an Account to see details.
Director
I would recommend that Cerner not get into agreements that allow for changes. Cerner needs to work...
Login or Create an Account to see details.
CFO
There are a lot of good things about Cerner, but there is a lot that I am not that happy with....
Login or Create an Account to see details.
CFO
Cerner's strength is that they have a really good system. The tool is actually quite good. But the...
Login or Create an Account to see details.
CFO
Cerner likes to charge us. They are a typical software firm, which means that they charge for any add-ons....
Login or Create an Account to see details.
CFO
I would give Cerner a lower rating for executive involvement. The executives only get engaged when...
Login or Create an Account to see details.
Analyst/Coordinator
Since we went live with Cerner, our cash trending has improved. Also, our trending with A/R days has...
Login or Create an Account to see details.
Analyst/Coordinator
The system is great with compliance and legal things. It is keeping up with the times so that we are...
Login or Create an Account to see details.
Analyst/Coordinator
There are improvements to be made specifically for CommunityWorks Financials. CommunityWorks is a...
Login or Create an Account to see details.
Analyst/Coordinator
What works really well within the system is the improvement automation; we were much more manual...
Login or Create an Account to see details.
Analyst/Coordinator
We had to purchase a third-party system outside of Cerner’s recommended partners to fill a gap. So...
Login or Create an Account to see details.
Manager
I would recommend Cerner; we do all the time. I would have no qualms with telling somebody to put up...
Login or Create an Account to see details.
Manager
I haven't quite gotten everything I want from Cerner, but I am getting there. I am very pleased with...
Login or Create an Account to see details.
Manager
Cerner was on top of COVID-19. Cerner had to tweak a few things, but for a big company, Cerner did...
Login or Create an Account to see details.
Manager
With some of the work queues in the back end of Cerner's system, it would be nice if there could be...
Login or Create an Account to see details.
VP/Other Executive
Things are going a little better. Cerner has done quite a bit. When we got the latest upgrade, we...
Login or Create an Account to see details.
VP/Other Executive
We changed out an executive for someone who was very qualified but who wasn’t a Cerner person. So...
Login or Create an Account to see details.
VP/Other Executive
Recently, getting new technology has improved, but in the grand scheme of things, Cerner is really...
Login or Create an Account to see details.
VP/Other Executive
Cerner has been relatively silent on COVID-19. They did send out some information, and they did set...
Login or Create an Account to see details.
VP/Other Executive
The system just requires too many internal resources. We have had countless hours dedicated to...
Login or Create an Account to see details.
VP/Other Executive
We can’t run statements out of the system because it is so limited. That is a surprise. I was used...
Login or Create an Account to see details.
VP/Other Executive
We are making cash and achieving our goal, but we still have an A/R and a DNFB problem, so I can’t...
Login or Create an Account to see details.
VP/Other Executive
We started with Cerner inefficiencies, and now we have worked our way into a giant box. It isn’t...
Login or Create an Account to see details.
VP/Other Executive
Cerner never really committed to something they knew they couldn’t deliver. They just said that they...
Login or Create an Account to see details.
VP/Other Executive
Cerner seems to avoid nickel-and-diming. I don’t really work with Cerner on the bill because all the...
Login or Create an Account to see details.
Manager
Cerner has been pretty doggone good about meeting any of our expectations. In the beginning, I was...
Login or Create an Account to see details.
Manager
We have to pay Cerner for specific things, but I would say Cerner isn't as bad as other companies...
Login or Create an Account to see details.
Manager
Training-wise, we have to figure out how to use Cerner Patient Accounting ourselves. We have to weed...
Login or Create an Account to see details.
Manager
Sometimes, Cerner has new support people. Cerner is in a college town, so new people come in, and...
Login or Create an Account to see details.
Manager
Thanks to Cerner, I have been able to pull off some agile projects, such as split billing, and that...
Login or Create an Account to see details.
Manager
Cerner is getting ready to release something for Method II billing. Most 1500 claims forms have to...
Login or Create an Account to see details.
Manager
I haven't had to purchase any third-party systems to tack on to Cerner Patient Accounting. I have...
Login or Create an Account to see details.
Manager
We use a system for reports that Cerner suggested to us, and that system works very well. We are...
Login or Create an Account to see details.
Manager
Our DNFB with Cerner has improved. I have been able to find what I am looking for and to go through...
Login or Create an Account to see details.
Director
We do have some bolt-on products. We didn't expect that we would need those products to be bolted...
Login or Create an Account to see details.
Director
So far, things with Cerner Patient Accounting have been good. There have been hiccups, of course,...
Login or Create an Account to see details.
Director
We were on a very old system before we got Cerner Patient Accounting. Although the old system was...
Login or Create an Account to see details.
Director
The disadvantage of switching to Cerner Patient Accounting was the training. Getting used to how we...
Login or Create an Account to see details.
Director
Something we had to get used to was the fact that we have to do things a certain way within Cerner...
Login or Create an Account to see details.
Director
There are certain height and weight measurements for dialysis billing. Cerner Patient Accounting...
Login or Create an Account to see details.
Director
During COVID-19, I was getting calls from my financial alignment executive from Cerner on a weekly...
Login or Create an Account to see details.
Director
The number of internal resources that our organization has to invest in the system is a difficult...
Login or Create an Account to see details.
Director
Our amount of cash has significantly increased, and that has a lot to do with Cerner Patient...
Login or Create an Account to see details.
Director
Our net A/R is an issue, but that has to do with the training and the fact that my staff still has a...
Login or Create an Account to see details.
Director
I would buy the product again with the caveat that I would also go with Cerner's contract management...
Login or Create an Account to see details.
Director
I like the product, and it meets all our needs, but it isn't a system that is easy to use. If we are...
Login or Create an Account to see details.
Director
I hope my satisfaction will be higher in a year. There are some projects that we are working on to...
Login or Create an Account to see details.
Director
We spend time trying to understand how Cerner's system is supposed to work. We try to get it to work...
Login or Create an Account to see details.
CFO
I don’t know of anything the vendor has done to make it easier to keep up with COVID-19 patients. We...
Login or Create an Account to see details.
CFO
We are not very satisfied with the number of internal resources we have had to invest in the system....
Login or Create an Account to see details.
CFO
We have had to purchase technology from other vendors to fill the Cerner system's gaps. When we went...
Login or Create an Account to see details.
CFO
DNFB trending in the system is not accurate at all. We need FTEs just to go in and clean up the...
Login or Create an Account to see details.
CFO
The vendor does not avoid charging for every little thing. I just signed something recently that an...
Login or Create an Account to see details.
CFO
The vendor's implementation of the product went very poorly, and for weeks after the implementation,...
Login or Create an Account to see details.
CFO
The vendor's training is almost nonexistent, and the system does not work as promoted. The system is...
Login or Create an Account to see details.
CFO
One of the problems we have with the vendor is they don’t keep up with regulatory issues. If there...
Login or Create an Account to see details.
CFO
The vendor's support is hit or miss. Sometimes we can get a great person, and that person can take a...
Login or Create an Account to see details.
CFO
We are definitely not getting our money’s worth on the product. Our biggest problem is we have so...
Login or Create an Account to see details.
Director
When we bought Cerner's platform, our primary focus was getting the clinical functionality. We were...
Login or Create an Account to see details.
Director
Over time, Cerner's system has gotten better. It suits our needs only because of what we have...
Login or Create an Account to see details.
Director
We have looked at other products but not with the full intent of replacing Cerner. We are a Cerner...
Login or Create an Account to see details.
VP/Other Executive
The system does very well at driving tangible outcomes. We also use Cerner’s EMR, which drives all...
Login or Create an Account to see details.
VP/Other Executive
I think Cerner will maintain where they are. I have a very good account representative who ensures...
Login or Create an Account to see details.
VP/Other Executive
Through the COVID-19 crisis, Cerner has been very supportive. They were extremely helpful when we...
Login or Create an Account to see details.
VP/Other Executive
Just like with any project, there was an initial heavy lift. Once the teams got an understanding of...
Login or Create an Account to see details.
VP/Other Executive
My end users are not as satisfied with the reporting functionality that comes with the cash...
Login or Create an Account to see details.
VP/Other Executive
A/R days trending and the related reporting are probably where we have had most of our...
Login or Create an Account to see details.
VP/Other Executive
On the professional billing side, which is part of Cerner’s whole charge services side, Cerner does...
Login or Create an Account to see details.
VP/Other Executive
All the functionality is there, and the system is very much meeting our needs, but the ease of use...
Login or Create an Account to see details.
VP/Other Executive
Cerner has done well with delivering new technology that meets our needs. They are pushing a lot of...
Login or Create an Account to see details.
VP/Other Executive
We have different agreements with Cerner. We are hosted by them and my hosting team is very...
Login or Create an Account to see details.
VP/Other Executive
An unexpected gap with Cerner’s system was denials. Cerner has nothing available to support denials...
Login or Create an Account to see details.
VP/Other Executive
I like that we have A/R days trending with Cerner’s system, but I don't like that we don't have net...
Login or Create an Account to see details.
VP/Other Executive
Cerner keeps promises for things that they say they are going to do. There are things that they...
Preferences