Cerner Patient Accounting/CommunityWorks Financials
Filtered view: All
Subject Expert
Coray Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
ROI / Cost (care and feeding)
Things with Cerner are going well. We had some bumps in the road when we moved to the system, but we...
Login or Create an Account to see details.
Functionality and Upgrades
The Cerner solution does not have a chargemaster. They work with aliases, and I don’t think that...
Login or Create an Account to see details.
Functionality and Upgrades
I do not trust the reporting from the Cerner solution. I can run the same report twice in the exact...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I definitely feel nickel-and-dimed by Cerner. If I didn’t look at every invoice and triple-check...
Login or Create an Account to see details.
Interfacing and Integration
In terms of integration, the product has a lot of room for improvement. A lot of things are missing,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
It is nice to be able to check people in by using the patient tracking board instead of the...
Login or Create an Account to see details.
Service and Support
We have had a lot of issues with the product. Some of our departments have not been working with the...
Login or Create an Account to see details.
Implementation and Training
We had a horrendous upgrade, and the training was a mess. The training for one of the patient...
Login or Create an Account to see details.
Functionality and Upgrades
Now that Cerner is part of Oracle, I am trying to be optimistic about the fact that Oracle could...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
Our biggest selling point on Cerner was the fact that they offered one package that could address...
Login or Create an Account to see details.
Relationship
Cerner is very good about involving executives. We have access to our direct representatives.
Login or Create an Account to see details.
Functionality and Upgrades
Whenever we do an upgrade, something messes up on the billing side, so I don't think the platform is...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner is still struggling when it comes to extra charges. If we make a slight change or if we need...
Login or Create an Account to see details.
Implementation and Training
We need better follow-up from Cerner. When we first got Cerner's system, the vendor was on-site for...
Login or Create an Account to see details.
Functionality and Upgrades
One thing I really like about Cerner's system is the different queues we can work in. They are good....
Login or Create an Account to see details.
Functionality and Upgrades
Cerner Patient Accounting needs to be easier to use. Everything is so manual. We almost have to...
Login or Create an Account to see details.
Functionality and Upgrades
The core product for Cerner Patient Accounting is good. It functions as we need it, and it is...
Login or Create an Account to see details.
Interfacing and Integration
The product’s integrations are complicated. The reporting isn't that great. I would like to see the...
Login or Create an Account to see details.
Service and Support
Generally speaking, Cerner has kept their promises. They don’t always get things baked in right the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We might see the system not working the way it is designed to work in some ways, and Cerner looks at...
Login or Create an Account to see details.
Implementation and Training
I think improvement for training would be some written documentation. But computer-based learning,...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner Patient Accounting’s reporting isn’t very strong in terms of transactions or statuses of...
Login or Create an Account to see details.
Interfacing and Integration
Where I think Cerner deceives people is their Cerner branding. Cerner Patient Accounting really...
Login or Create an Account to see details.
Service and Support
One of the problems with Cerner's support is that they have so many internal departments. Some...
Login or Create an Account to see details.
Future Outlook
I think that Cerner's support is going to quickly decline once we have our volume shifting out of...
Login or Create an Account to see details.
Lessons Learned
The main thing that Cerner needs to work on is the way that they pull in remittances to roll up...
Login or Create an Account to see details.
Implementation and Training
The vendor wasn't mature enough to handle our organization when it came to revenue cycles. Cerner...
Login or Create an Account to see details.
Service and Support
Initially, we received executive involvement from the vendor. However, we don't receive as much...
Login or Create an Account to see details.
Relationship
There were promises that were made by Cerner that were changed because of the recent buyout.
Login or Create an Account to see details.
Functionality and Upgrades
We would always like to see an improvement in the product's forecasting ability. We would also like...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We know that the system isn't optimized for what we are trying to do. We didn't buy the system...
Login or Create an Account to see details.
Other Observations & Comments
We have done a disservice to ourselves in some ways. We customized the Cerner system pretty highly,...
Login or Create an Account to see details.
Functionality and Upgrades
I would say that the revenue cycle is not the vendor's strong suit. When I go in the system and look...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We are doing pretty well with the patient financial platform. The cost transparency projects have...
Login or Create an Account to see details.
Sales and Contracting
One thing that dramatically improved our success was that we had a performance contract when we...
Login or Create an Account to see details.
Relationship
Cerner has talked about the migration from AWS to Oracle Cloud. That makes me a little nervous. That...
Login or Create an Account to see details.
Service and Support
I don’t get good customer service from Cerner. Their people only know one slice of the pie; they...
Login or Create an Account to see details.
Functionality and Upgrades
On the medical-record side, Cerner's system works fine. However, the product is built to get claims...
Login or Create an Account to see details.
Functionality and Upgrades
We are unable to tailor Cerner's system to our needs. We have to do things the way the community...
Login or Create an Account to see details.
Functionality and Upgrades
We went to the CommunityWorks platform because we had limited IT staff. The goal was for Cerner to...
Login or Create an Account to see details.
Service and Support
Our CommunityWorks Financials data is in our CDM product, but we are working with some of the...
Login or Create an Account to see details.
Relationship
Cerner is not doing well at all. We have some issues that are out there that have been unresolved...
Login or Create an Account to see details.
Implementation and Training
The Cerner go-live was a disaster. After we went live, we didn't have a working product that was...
Login or Create an Account to see details.
Relationship
One of the big reasons we are leaving Cerner is their back-office functionality stinks; it is very...
Login or Create an Account to see details.
Relationship
We are the only Cerner shop in our area, and it is not easy to share data. Cerner could have put up...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner nickel-and-dimes and $20-bills me. We don't get hardly anything from them just thrown in with...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting in the solution is horrible. All of the time, we have to run two weeks’ worth of data...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner is really good about having a very quick turnaround time when creating and implementing reports....
Login or Create an Account to see details.
Functionality and Upgrades
We are frustrated with the solution's statements of work. Certain things in the system don't perform...
Login or Create an Account to see details.
Functionality and Upgrades
The solution has different modules that facilitate documentation. Documentation is the purpose of an...
Login or Create an Account to see details.
Lessons Learned
The things in the product that frustrate me are mainly the things that I am trying to adapt the...
Login or Create an Account to see details.
Implementation and Training
If the solution's implementation had gone better, then my employees would be more engaged with the...
Login or Create an Account to see details.
Service and Support
The calls we have with Cerner's support people are mostly just blank space. We don't feel like those...
Login or Create an Account to see details.
Functionality and Upgrades
It is really important for Cerner to explore the system's service-line analysis capabilities, A/R...
Login or Create an Account to see details.
Relationship
There was something important that Cerner was supposed to do for us, but they still haven't done it,...
Login or Create an Account to see details.
Implementation and Training
The training is nonexistent. I don't think I have a good handle on Cerner's system at this point in...
Login or Create an Account to see details.
Service and Support
The vendor's service request process is extremely frustrating. When we put an issue in, Cerner takes...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Our system’s rules aren’t set up exactly the way they should be, so the system is extremely...
Login or Create an Account to see details.
Relationship
Cerner's salespeople are really nice to us and pretty slick at snake oil sales. However, they aren't...
Login or Create an Account to see details.
Relationship
We went through a build and implementation process with one of Cerner's integrated partners, but...
Login or Create an Account to see details.
Relationship
The solution has a lot of limitations. There have been times when the vendor simply hasn't been able...
Login or Create an Account to see details.
Relationship
Whenever we ask Cerner's people a question or say something ridiculous that they should understand,...
Login or Create an Account to see details.
Functionality and Upgrades
The solution can't generate a category-two code. Category-two codes have been around since 2010. If...
Login or Create an Account to see details.
Relationship
Working with Cerner has been the most horrible experience of my healthcare career. I don't care to...
Login or Create an Account to see details.
Relationship
Cerner will flat out tell us that something is working the way that it was designed to, but when we...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner's product allows us to see information about a patient from across multiple systems in one spot....
Login or Create an Account to see details.
Functionality and Upgrades
Whenever Cerner does an upgrade, it breaks a bunch of things. Cerner will give us a list in advance...
Login or Create an Account to see details.
Service and Support
Cerner has a very poor support system. I would tell others who are interested in the solution to...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner's issue fundamentally is that their decision-making process is driven by earnings per share....
Login or Create an Account to see details.
Functionality and Upgrades
Cerner's revenue cycle product is terrible, and that has been the case for years. They don't fix it....
Login or Create an Account to see details.
Technology
Cerner Patient Accounting is lacking. Every upgrade breaks Cerner's system. I would not ever...
Login or Create an Account to see details.
Relationship
Cerner knows very little about their own product. We are struggling tremendously with our Cerner...
Login or Create an Account to see details.
Other Observations & Comments
CommunityWorks Financials is doing well. We never saw a downturn in cash when we converted. There is...
Login or Create an Account to see details.
Other Observations & Comments
Most of the hospitals in our CommunityWorks domain are not like-kind hospitals to us. That has...
Login or Create an Account to see details.
Service and Support
We have a great Cerner contact, and that helps us a lot. We work together very well, and we try to...
Login or Create an Account to see details.
Functionality and Upgrades
CommunityWorks Financials has performed well for us, and we were able to integrate our old...
Login or Create an Account to see details.
Functionality and Upgrades
The beautiful thing about the system is that it delivers what everybody else promises. We do our...
Login or Create an Account to see details.
Interfacing and Integration
CommunityWorks as a whole typically gains the benefits from all the things done with Cerner's main...
Login or Create an Account to see details.
Relationship
Cerner is pretty involved with us. We have a representative who does a great job and tries to help...
Login or Create an Account to see details.
Service and Support
Cerner shouldn't try to sell a solution that they are still working on. They are always trying to...
Login or Create an Account to see details.
Implementation and Training
We recently went live with Cerner's system, so the expense of moving to another system would be too...
Login or Create an Account to see details.
Functionality and Upgrades
Part of our process is to review accounts to ensure that adjustments are posted and that patients...
Login or Create an Account to see details.
Future Outlook
I hope that Cerner will make some changes. I am optimistic about our future satisfaction.
Login or Create an Account to see details.
Service and Support
We are still fighting to get things working right in the system, and it has been a long time. We...
Login or Create an Account to see details.
Functionality and Upgrades
The brokenness of Cerner’s system impacts my daily work. I have to do a lot of work-arounds.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Since implementing the system, just getting cash in the door has been a nightmare for our finance...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Getting correct claims out the door is terrible. Dealing with recurring accounts is practically...
Login or Create an Account to see details.
Functionality and Upgrades
We transitioned over to Cerner's system. Compared to what we had before, Cerner's system was a move...
Login or Create an Account to see details.
Other Observations & Comments
All our IT needs go through our corporate office, so if there are delays, it is hard to say whether...
Login or Create an Account to see details.
Implementation and Training
We had a rough beginning with CommunityWorks Financials. The biggest issue we had was that the...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner's system is much easier to use than our old system in terms of keeping track of payments and...
Login or Create an Account to see details.
Functionality and Upgrades
Our previous system was a little more user friendly because there were not as many different clicks...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner’s clinically-driven revenue cycle is good and bad. We are still working out kinks. When...
Login or Create an Account to see details.
Service and Support
Our Cerner representatives are always really on top of things, and they are easy to communicate...
Login or Create an Account to see details.
Relationship
We work with a couple of different levels of people at Cerner, so there is a chain of command that...
Login or Create an Account to see details.
Other Observations & Comments
I am not sure whether the solution is part of our long-term plans. There has been discussion about...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner charges us for every little thing and more. Everything seems expensive.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Having been on the system long enough, we know there is a lot of value in the system. We put a lot...
Login or Create an Account to see details.
Functionality and Upgrades
The product is a pretty robust system in terms of helping us do edits on the front end and catch...
Login or Create an Account to see details.
Lessons Learned
There can be a lot of clicks in the system, and the vendor's charged services piece is more...
Login or Create an Account to see details.
Other Observations & Comments
We calculate average transaction values on a monthly basis. We get the values out of Cerner's...
Login or Create an Account to see details.
Implementation and Training
Cerner’s implementation services have improved. We haven’t really had any training recently.
Login or Create an Account to see details.
Service and Support
Cerner’s quality of support really depends on the team that we are working with. Some teams are...
Login or Create an Account to see details.
Functionality and Upgrades
I think the ease of working encounters in Cerner's system is good. I can see everything in one place....
Login or Create an Account to see details.
Functionality and Upgrades
When dealing with split encounters or recurring encounters, Cerner has some flaws. I have to create...
Login or Create an Account to see details.
Service and Support
The service from Cerner is not great. The vendor is very slow to respond to us. My first point of...
Login or Create an Account to see details.
Service and Support
We struggle with Cerner. I wouldn't recommend them. Cerner doesn’t have enough staff. They have...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We implemented Cerner Patient Accounting at one of our hospitals because we had to build the...
Login or Create an Account to see details.
Future Outlook
We are working on the cost of getting another system, and we are just trying to figure out the...
Login or Create an Account to see details.
Relationship
Cerner needs to improve the cash posting at the CPT line level and their practices between the...
Login or Create an Account to see details.
Lessons Learned
On the system's financial side, we wouldn't have picked the product if we had known that we were...
Login or Create an Account to see details.
Implementation and Training
I don't think that any of our financial people would recommend the product at this point. We...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
In terms of making more money, the product hasn't reached our vision at all. We tried to bring our...
Login or Create an Account to see details.
Service and Support
Our host site is trying to add charges to the system, but every change they make has to go through...
Login or Create an Account to see details.
Service and Support
Our host site builds everything for us, so I don't know whether shortfalls are on our end or our...
Login or Create an Account to see details.
Future Outlook
Our experience with Cerner has been a rocky road, but I believe a lot of the issues have been on us....
Login or Create an Account to see details.
Functionality and Upgrades
I feel like we are backed into a corner when it comes to vendors. There are not a lot of platforms...
Login or Create an Account to see details.
Functionality and Upgrades
We have end goals, and we might obtain them for the short term because problems are never 100%...
Login or Create an Account to see details.
Service and Support
Getting things fixed within the system so that they work appropriately for our facility is a...
Login or Create an Account to see details.
Functionality and Upgrades
When Cerner rolled out RevWorks to service a specific community, I don’t think that they realized...
Login or Create an Account to see details.
Service and Support
Cerner’s solution to help guide their customers is to direct them to the vendor's Wiki. There is a...
Login or Create an Account to see details.
Service and Support
There is no follow-through after the implementation. One of Cerner’s big promises with...
Login or Create an Account to see details.
Relationship
We have a really open, honest relationship with our representative as well as those above them. We...
Login or Create an Account to see details.
Interfacing and Integration
We are utilizing all of the vendor's newest technology in terms of the workflow summary pages, the...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner’s patient accounting system seems to have improved, but then again, I don't use the system...
Login or Create an Account to see details.
Functionality and Upgrades
The staff members complain about the system all the time. For innovative and functional data, the...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner Patient Accounting doesn't have the automation that we need. We had to purchase a third-party...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Our outcomes from using Cerner Patient Accounting have been really low. We haven't realized the...
Login or Create an Account to see details.
Other Observations & Comments
I would like our satisfaction with Cerner Patient Accounting to increase over the next year. Then,...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner does pretty well with reporting and the integration of third parties. With that said, a...
Login or Create an Account to see details.
Service and Support
Cerner does a good job with support. We have a contact there that works well with us, and they are...
Login or Create an Account to see details.
Implementation and Training
We do most of our own training, but we get materials from Cerner. However, the vendor changed their...
Login or Create an Account to see details.
Implementation and Training
Cerner doesn't offer any training. They will provide some if users request it, but users still have...
Login or Create an Account to see details.
Service and Support
At any given time, we have a few dozen service requests open with Cerner. We don't dream up...
Login or Create an Account to see details.
Future Outlook
I wouldn't recommend Cerner Patient Accounting to a health system. I think that Cerner's systems are...
Login or Create an Account to see details.
Implementation and Training
Our revenue cycle business office hires people without any training for our hospital's revenue...
Login or Create an Account to see details.
Relationship
We have regular calls with Cerner. They acknowledge our issues and tell us that they are working on...
Login or Create an Account to see details.
Service and Support
When I have requests that reach me at an executive level, I try to solve those requests. That is...
Login or Create an Account to see details.
Relationship
Cerner has a general attitude of being big and successful. They think that their clients need them...
Login or Create an Account to see details.
Service and Support
Cerner's executive involvement has definitely improved. Cerner has an outsourced company that they...
Login or Create an Account to see details.
Functionality and Upgrades
There is a new federal regulation that affects every healthcare provider, and Cerner hasn't done...
Login or Create an Account to see details.
Relationship
The implementation was difficult. When we first went live, Cerner was very much in the mindset that...
Login or Create an Account to see details.
Functionality and Upgrades
One of the things I like best is if I can think of how I want something to work or be automated in...
Login or Create an Account to see details.
Relationship
I love the software, and I consider Cerner a partner. Going from the other platforms we were on to...
Login or Create an Account to see details.
Interfacing and Integration
We still need a few more integrations with the system that Cerner is working on now. Having to...
Login or Create an Account to see details.
Service and Support
Cerner charges us for everything. We don’t have a lot of ongoing training anymore. The quality of...
Login or Create an Account to see details.
Service and Support
Our struggle with Cerner Patient Accounting is the issues that come up as we upgrade. I don't know...
Login or Create an Account to see details.
Relationship
Cerner is constantly changing, and that is good, but they just released a new product line that they...
Login or Create an Account to see details.
Lessons Learned
I would only recommend that others go with Cerner Patient Accounting if they are a Cerner site. I...
Login or Create an Account to see details.
Implementation and Training
Cerner is pretty good at support, but they are not very proactive. On the implementation side,...
Login or Create an Account to see details.
Functionality and Upgrades
The talent wasn’t there in Cerner’s uplift program, and they struggled. Things were missed through...
Login or Create an Account to see details.
Service and Support
We often have to repeatedly follow up with Cerner’s support team to get a ticket worked. Sometimes...
Login or Create an Account to see details.
Functionality and Upgrades
The beauty of the CommunityWorks environment is that Cerner keeps us on a relatively current version...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner is focusing more on some of their other solutions, so this financial solution isn’t robust....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner does charge for every little thing on the system. We were charged for a lot of functionality,...
Login or Create an Account to see details.
Functionality and Upgrades
We don't feel like Cerner is implementing anything new on the financial side. There is always room...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner is nickel-and-diming us. They promised us that regulatory things that needed to be changed...
Login or Create an Account to see details.
Service and Support
When upgrades are done, we have issues. The upgrades seem to go back and overwrite some of our past...
Login or Create an Account to see details.
Relationship
We have a support advocate, and we meet with them every couple of weeks. Cerner gave us a new...
Login or Create an Account to see details.
Relationship
Cerner assigned us a new executive contact, but we are really unsure about whether that will turn...
Login or Create an Account to see details.
Functionality and Upgrades
Reducing A/R days is hard for Cerner, but they could give us some more tools to help us reduce them....
Login or Create an Account to see details.
Implementation and Training
COVID-19 has really hurt the vendor's guidance related to education. We haven't been able to get...
Login or Create an Account to see details.
Other Observations & Comments
We are all a little scared right now because Cerner just got bought, and we are nervous about what...
Login or Create an Account to see details.
Implementation and Training
Cerner has a train-the-trainer model. There is a lot to be said about the quality of an...
Login or Create an Account to see details.
Functionality and Upgrades
The financial product is in more of a dire need of a lift than the EMR. When there are quality or...
Login or Create an Account to see details.
Relationship
I have no executive involvement from Cerner. I work with my account executive. Cerner's user base is...
Login or Create an Account to see details.
Service and Support
Recently, the support from Cerner’s application management services has been pretty disappointing....
Login or Create an Account to see details.
Interfacing and Integration
We have had to immerse ourselves in the CommunityWorks software because there are a lot of things on...
Login or Create an Account to see details.
Functionality and Upgrades
We have had so many revenue cycle issues, including a lot of issues with claims. I think that is...
Login or Create an Account to see details.
Future Outlook
Cerner’s product is part of our long-term plans simply because of what we are paying.
Login or Create an Account to see details.
Relationship
We hear from Cerner’s executive team quite a bit. They send out emails updating us on solution...
Login or Create an Account to see details.
Future Outlook
From a patient accounting standpoint, Cerner is introducing an entirely new platform called RevElate...
Login or Create an Account to see details.
Functionality and Upgrades
We can track patient payments with the product. The patient accounting solution is complicated, but...
Login or Create an Account to see details.
Functionality and Upgrades
The system is clunky. It has several limitations, and it breaks down. We have issues with the system...
Login or Create an Account to see details.
Functionality and Upgrades
The big challenge with Cerner Patient Accounting is our work queues for patient accounts. Those...
Login or Create an Account to see details.
Interfacing and Integration
Cerner bought Soarian Financials from Siemens and converted Soarian Financials so that it integrates...
Login or Create an Account to see details.
Implementation and Training
Our implementation process was understaffed because of the number of analysts we hired for the...
Login or Create an Account to see details.
Functionality and Upgrades
Even though some of our testing failed, we went live with Cerner Patient Accounting anyway. We have...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner talks about a clinically based revenue cycle, which means that every charge generated in the...
Login or Create an Account to see details.
Implementation and Training
Most of the time, Cerner tends to have a fairly strong training program. But in our case, they...
Login or Create an Account to see details.
Future Outlook
We actually hired a consultant who is supposed to be an expert in getting the most out of Cerner's...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner claimed to be familiar with the billing processes and specific requirements of doing billing...
Login or Create an Account to see details.
Service and Support
Cerner's support is generally pretty good. They are very proactive with changes, and we know months...
Login or Create an Account to see details.
Relationship
We were notified that Cerner was moving us to their new revenue cycle product. Personally, I think...
Login or Create an Account to see details.
Relationship
We don't know when we will be moved to Cerner's new product, but Cerner made a big splash about that...
Login or Create an Account to see details.
Relationship
We received a lot of involvement from Cerner for the things that we were doing with the product....
Login or Create an Account to see details.
Implementation and Training
We have definitely struggled with Cerner's patient accounting system. We are still struggling, but...
Login or Create an Account to see details.
Functionality and Upgrades
In terms of the standard elements of patient accounting, such as claims and billing rules, Cerner’s...
Login or Create an Account to see details.
Interfacing and Integration
I would like to resolve how Cerner Patient Accounting integrates with our claims-processing...
Login or Create an Account to see details.
Functionality and Upgrades
In terms of everything that we do for accounting, from the coding piece to the billing piece, things...
Login or Create an Account to see details.
Functionality and Upgrades
CommunityWorks Financials is much more automated than our previous system was. There are always...
Login or Create an Account to see details.
Relationship
We have regular meetings with our Cerner account representatives. Cerner always has more things on...
Login or Create an Account to see details.
Implementation and Training
We use uCern for our ongoing training. There is a lot of knowledge in uCern. We can read about...
Login or Create an Account to see details.
Functionality and Upgrades
Cerner isn't perfect, but their solution allows me to get my claims out and my money back in the...
Login or Create an Account to see details.
Functionality and Upgrades
The product doesn’t have a general ledger function. We must have a separate resource for that. Also,...
Login or Create an Account to see details.
Future Outlook
As aggravated as I get with Cerner, I would buy their system again. CommunityWorks Financials was...
Login or Create an Account to see details.
Relationship
It is very difficult for us to tell people what we need from CommunityWorks Financials because...
Login or Create an Account to see details.
Other Observations & Comments
Cerner is in a bind with employees, and they can't fix that right now. That is very frustrating. It...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I don't think that Cerner nickel-and-dimes us. There have been a lot of things that they have been...
Login or Create an Account to see details.
Implementation and Training
Cerner isn't doing well. It is very difficult for them to get things done. We are on a shared domain...
Login or Create an Account to see details.
Relationship
Cerner is substantially understaffed, and their people have admitted that. It takes them a long time...
Login or Create an Account to see details.
Functionality and Upgrades
Users with Millennium PowerChart can work with the system and modify it to do the things that they...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting in CommunityWorks Financials is almost nonexistent. We have had major issues with the...
Login or Create an Account to see details.
Functionality and Upgrades
Things are going a lot better than they were before with Cerner, but our experience is still not...
Login or Create an Account to see details.
Service and Support
Support from Cerner continues to be dismal. Cerner is extremely slow about adding enhancements. The...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner is nickel-and-diming us for everything. That is the thing about Cerner. If customers don't...
Login or Create an Account to see details.
Relationship
Anytime we need Cerner, we have issues with the amount of time Cerner takes to look at a problem let...
Login or Create an Account to see details.
Lessons Learned
We didn't use Cerner for the revenue cycle implementation. We have been extremely happy with the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Cerner has nickel-and-dimed us quite a bit over the years. That is part of the reason we are moving...
Login or Create an Account to see details.
Relationship
I don't know about any executive involvement from Cerner. Cerner has pumped so much money into the...
Login or Create an Account to see details.
Implementation and Training
There probably isn't anything that Cerner can do to make us a happy customer. They have a weird...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
As time goes on, customers get handed off to the vendor's next level. The people at that level can...
Login or Create an Account to see details.
Sales and Contracting
Some of Cerner's products don't perform the way that they are advertised to. Cerner directs their...
Login or Create an Account to see details.
Functionality and Upgrades
The system does most ordinary things well. Anything out of the ordinary requires a lot of time and...
Login or Create an Account to see details.
Functionality and Upgrades
The integration of the product with the clinical side and the clinical-driven revenue cycle side is...
Login or Create an Account to see details.
Relationship
System upgrades are super simple; they couldn't be easier, especially compared to our previous...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting capabilities in Cerner Patient Accounting are lacking, and the contract management...
Login or Create an Account to see details.
Relationship
The timelines are promises that Cerner hasn't kept. Any time we have logged an issue directly with...
Login or Create an Account to see details.
Future Outlook
We have had facilities that were on Cerner Patient Accounting that have uninstalled the product in...
Login or Create an Account to see details.
Implementation and Training
The software is okay, but it is not the greatest. Cerner’s initial installation and configuration...
Login or Create an Account to see details.
Relationship
When I get into the depth of what went wrong with the product when it was set up, the problems are...
Login or Create an Account to see details.
Implementation and Training
Cerner trained us on how to fill out the forms, or screens, but they didn’t train us on our actual workflow....
Login or Create an Account to see details.
Relationship
Cerner has a contract management solution that doesn’t work anywhere. They didn’t tell us that until...
Login or Create an Account to see details.
Service and Support
It is easy to call in to Cerner’s support team, but the problem is they take months to get back to...
Login or Create an Account to see details.
Lessons Learned
If an organization has got a very strong non-Cerner implementation team, they can do very well with...
Login or Create an Account to see details.
Implementation and Training
Cerner’s implementation team doesn’t always understand the difference between a community hospital...
Login or Create an Account to see details.
Implementation and Training
Cerner does not test the system adequately before the go-live. They get behind on their schedule and...
Login or Create an Account to see details.
Other Observations & Comments
Cerner as a company does well on the clinical side, but the revenue cycle has been a major thorn in...
Login or Create an Account to see details.
Relationship
Although Cerner is making improvements to Community Works Financials and have made great strides in...
Login or Create an Account to see details.
Future Outlook
There are a couple of rough edges with some user interfaces of Community Works Financials and the...
Login or Create an Account to see details.
Service and Support
The support quality from Cerner has fallen a bit in the last six to eight months. I am not as...
Login or Create an Account to see details.
Preferences