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Cerner Patient Accounting/CommunityWorks Financials Comments
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KLAS Research Director - Boyd Stewart
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User Commentary

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VP/Other Executive

The solution is missing integration. It would be better if Cerner's tools and teams could talk to...

Jul 2021
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(0)
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VP/Other Executive

There are a lot of documents, forms, and processes that could do a better job of making the solution...

Jul 2021
||
(0)
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COO

Cerner Patient Accounting is weaker than the clinical solution. Cerner Patient Accounting has caught...

Jul 2021
||
(0)
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COO

We haven't purchased any extra products to fill in the gaps in Cerner Patient Accounting. We wanted...

Jul 2021
||
(0)
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COO

Cerner Patient Accounting is probably not our long-term solution. It isn't cutting edge anymore, so...

Jul 2021
||
(0)
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Director

A piece of our system has been broken for quite some time, and Cerner has not fixed it. The IT...

Jul 2021
||
(0)
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Director

After some time with the program, I feel proficient at it, but at first, the learning curve was...

Jul 2021
||
(0)
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Director

I would not choose the CommunityWorks version again. Sharing a domain with somebody else and being...

Jul 2021
||
(0)
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Director

When Cerner updates things, the updates mess things up. Typically, there are bugs to be fixed, so we...

Jul 2021
||
(0)
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Director

We have employees who do multiple jobs, and we have to call Cerner to give those people access to...

Jul 2021
||
(0)
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Director

When we were learning to use CommunityWorks Financials, we learned that it has so many options we...

Jul 2021
||
(0)
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CEO/President

To fill a gap in the product, we are trying to get a cost accounting system in place. We have tried...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

I like the net A/R days trending feature because I see a lot of good information there regularly....

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

Cerner could have some more offerings for training. They don't have a lot on the financial side.

Jul 2021
||
(0)
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Manager

Sometimes there are known issues, and Cerner won't let the clients know that those issues are out...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

Our team felt like Cerner was very straightforward, and we would turn around numbers that are going...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

One of the things that Cerner has actually been good about that they charge us for is sending out...

Jul 2021
||
(0)
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Manager

Cerner doesn't have all of the financial features, so for our accounts payable and general ledger...

Jul 2021
||
(0)
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Manager

The solution is a stable product. Financials as a whole have not changed a lot, so they are pretty...

Jul 2021
||
(0)
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Director

I have worked at some larger hospitals that have been on the Millennium PowerChart system. It was...

Jul 2021
||
(0)
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Director

I am pretty happy with CommunityWorks Financials. We have developed an internal QA process, and our...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

CommunityWorks Financials’ client billing functionality comes from a third party and does not work...

Jul 2021
||
(0)
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Director

If one of the state Medicaid payers switches administrators, I have to build a new payer in the...

Jul 2021
||
(0)
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Director

In some areas, we use recurring encounters, and that functionality is a mess in Cerner. So that is...

Jul 2021
||
(0)
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Director

The one thing in scheduling that we are missing that would be super helpful is alerts. Cerner...

Jul 2021
||
(0)
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CIO

Our days in accounts receivable are almost back to where they were when we started with the...

Jul 2021
||
(0)
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CIO

Cerner has improved their patient accounting system this year, and I really hope that they continue...

Jul 2021
||
(0)
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CIO

One of my biggest disappointments with Cerner in the last few years has been the lack of attention...

Jul 2021
||
(0)
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CIO

All in all, I wish that we could have moved to Epic instead of Cerner, but Epic's systems were just...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

We continuously struggle with Cerner. Their product is not intuitive. It isn't in any way, shape, or...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

Cerner charges us ridiculously, even when we add a new clinic.

Jul 2021
||
(0)
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Director

I have never gotten the feeling that Cerner's people know the product. Cerner has data-driven people...

Jul 2021
||
(0)
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Director

There are certain things that we can't change within the system because there has to be a community...

Jul 2021
||
(0)
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Director

Our requirements on the financial side haven't changed very much. That side has been pretty steady....

Jul 2021
||
(0)
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Director

For support, we can get somebody who understands our situation, but then that person leaves, so we...

Jul 2021
||
(0)
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Director

We are paying a lot of money and aren't getting a lot back for it. We spend a very large amount of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our account manager from Cerner is amazing. They actually come and visit us. They just call us with...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

We had a rough start with Cerner, but it has gotten better. The implementation team was weird. They...

Jun 2021
||
(0)
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Director

I am not sure whether CommunityWorks Financials is working as it was promoted to work. Cerner showed...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lately, the Cerner AMS group has been dropping the ball. The AMS group hasn't been on top of things...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner's service has been more proactive recently. Cerner has been getting in front of things and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had to do several workarounds to make Cerner's system work for us. The upgrades have broken...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are doing better with net A/R days and tracking trends in CommunityWorks Financials. The system...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had a bit of a struggle on the patient accounting side. Some of that is tied to Cerner’s...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner eventually keeps their promises, but we have to fight to get things resolved. If Cerner were...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner Patient Accounting matches with our EHR, and the clinicians are very happy with the EHR. Our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are always things that could go better with Cerner Patient Accounting. We are a couple of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has been making improvements and has come a long way. Some nice upgrades are coming in the future....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner keeps their promises as well as any other revenue cycle vendor that I have had to deal with....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be unfair of me to say that Cerner's implementation wasn't good in our first go-round...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't really used Cerner for ongoing training. We have been doing that internally. Cerner has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are still learning and getting used to certain pieces of Cerner Patient Accounting. We have to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we put in tickets with Cerner, our issues are resolved slower than we would like them to be....

Jun 2021
||
(0)
 Thank you  Helpful

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Director

Cerner has tried to give us proactive service because we are looking at bringing some new hospitals...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

Having the integrated EHR and revenue cycle system has driven good outcomes for us. In terms of...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

CommunityWorks Financials is not as good as Cerner's clinical piece. The clinical system is...

May 2021
||
(0)
 Thank you  Helpful

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Director

For us, there are pros and cons. We have conversations with the other facilities in our domain to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of registration, Cerner's system is a lot easier to navigate than other systems we have...

May 2021
||
(0)
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 or  to see details.

Director

On the revenue side, posting payments such as over-the-counter payments tends to require a lot more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is up front about the fact that they are not a financial company and that their general...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know the vendor's integration team. I am on most of the integration calls for various departments,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have reached out lately to some of the vendor's senior executives, and they have been extremely...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest gap we are trying to fill right now is around the system's reporting and analytics. They...

May 2021
||
(0)
 Thank you  Helpful

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Manager

The problem with Cerner is that we have to complete everything the way they tell us to. We use our...

May 2021
||
(0)
 Thank you  Helpful

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Manager

The system's reporting is good. Our people can figure out how to run reports and pull data without...

May 2021
||
(0)
 Thank you  Helpful

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Manager

I like that the solution allows us to share charts between hospitals and clinics. We are able to get...

May 2021
||
(0)
 Thank you  Helpful

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Manager

For the most part, using CommunityWorks Financials is a positive experience. The workflow is more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CommunityWorks Financials takes the registration out of a lot of clinical workflows that we were...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There is nothing that works well in Cerner Patient Accounting. If anything did work well, then we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We had a major snafu with patient accounting. It was a major oversight on Cerner's part. After doing...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From a reporting perspective, I think that Cerner Patient Accounting is a promising tool, but it is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Cerner is striving to improve their reporting, but their efforts have been lackluster. From a...

May 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Cerner's work queue is pretty messy. It would be great if they could put more resources toward that....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of Cerner's executives are pretty good partners to us. They do their best to avoid charging us...

May 2021
||
(0)
 Thank you  Helpful

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Director

Cerner is definitely a great partner. We were with them before they beefed up their revenue cycle...

May 2021
||
(0)
 Thank you  Helpful

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Director

We are doing a big optimization with our DNFB. We have gone through our claims rules and found where...

May 2021
||
(0)
 Thank you  Helpful

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Director

Cerner is doing better at listening to us and improving the revenue cycle piece. The tool still has...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We have a good team that is very solution oriented. We haven't necessarily had to add more resources...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

During the pandemic, we collected what our revenue indicated we should collect. We furloughed some...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner looked at other services we were purchasing and helped us find savings that allowed us to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is certainly moving in a direction where integration would be seamless with whatever other...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is trying awfully hard with the product quality. There are still some quirky things in the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would look into the Cerner product if we started over again today because our shared domain is a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner absolutely does not avoid charging for every little thing. Cerner nickel-and-dimes quite a bit....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A con of the system is that if we update insurance information after the patient has been...

Apr 2021
||
(0)
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Manager

The system has its pros and cons. On the patient accounting side, the system is very user friendly....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the beginning, we were very dissatisfied with the product, and we had a lot of issues during the...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We have had to hire outside consultants to help us create reports in the system. Cerner's reporting...

Mar 2021
||
(0)
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Director

We have done fairly well with Cerner's system. We have developed a lot of customization, custom...

Mar 2021
||
(0)
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Director

Cerner’s system didn’t interface well with our collection agency, so we had A/R claims sitting out...

Mar 2021
||
(0)
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Director

Cerner charges for everything. It is ridiculous. I have never seen anything like it. My employee who...

Mar 2021
||
(0)
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Director

I took some classes from Cerner. They were okay but not great.

Mar 2021
||
(0)
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Director

I work with one of the leaders at Cerner, and that individual is good to work with.

Mar 2021
||
(0)
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Director

We take all the data from Cerner's system and have to load it into a third-party system because we...

Mar 2021
||
(0)
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Director

Cerner delivers technology; it is just not well done. When Cerner does an upgrade, it breaks...

Mar 2021
||
(0)
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 or  to see details.

Director

From day one, Cerner's solution has never done what it is supposed to do. We have done things to put...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

The original implementation was not what it needed to be. There were entirely too many gaps in the...

Mar 2021
||
(0)
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Manager

With the knowledge that we have today, I think our organization would go with a different product. I...

Mar 2021
||
(0)
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 or  to see details.

Manager

Integration is a weakness for the vendor. Cerner doesn’t always have a great approach to interfaces...

Mar 2021
||
(0)
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 or  to see details.

Manager

Our clean claim rate did not go up until recently. It was entirely too low because of the bad build...

Mar 2021
||
(0)
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Manager

The initial training was not what it needed to be. The vendor really didn’t start to build the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CommunityWorks Financials is okay. It seems to meet our needs and generally works as it was...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don't know whether I would buy CommunityWorks Financials again. We have a bad habit of customizing...

Mar 2021
||
(0)
 Thank you  Helpful

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CFO

Cerner keeps their promises. Once we get Cerner engaged, they can typically move things along pretty...

Mar 2021
||
(0)
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VP/Other Executive

My satisfaction with Cerner’s solution is low. That is based on my results and all the additional...

Mar 2021
||
(0)
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VP/Other Executive

I can’t say that Cerner keeps all their promises. They have said they were going to improve certain...

Mar 2021
||
(0)
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VP/Other Executive

We haven’t received any training from Cerner that they have initiated. They do send us links to...

Mar 2021
||
(0)
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VP/Other Executive

I would not recommend Cerner’s solution because I want to keep my reputation with others in the...

Mar 2021
||
(0)
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 or  to see details.

VP/Other Executive

Cerner sets the billing rates, but we do the builds and put in new CPT codes. With our previous...

Feb 2021
||
(0)
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VP/Other Executive

We have gotten better pricing as we have gone along with Cerner. They don't send extra bills. When...

Feb 2021
||
(0)
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VP/Other Executive

Cerner keeps their promises, but sometimes we have to remind Cerner. They do a good job of...

Feb 2021
||
(0)
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VP/Other Executive

Cerner hires a bunch of young people. Some of them move up, some of them move over, and some of them...

Feb 2021
||
(0)
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VP/Other Executive

When we want another solution from Cerner, we reach out to our main contact, who then goes to the...

Feb 2021
||
(0)
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Manager

Cerner has a good support team, but it is everchanging, and it seems like when we need to escalate...

Feb 2021
||
(0)
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Manager

Our organization plans to go forward with Cerner, but I am ready to wash my hands of this. Cerner's...

Feb 2021
||
(0)
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Manager

We haven't had to buy any technology to fill gaps in Cerner's software, but we are starting to...

Feb 2021
||
(0)
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Manager

The upgrade services from Cerner are very good. I don’t even remember Cerner doing very much training....

Feb 2021
||
(0)
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Manager

Cerner does not meet all of our needs, and they are slow to deliver new technology. They probably...

Feb 2021
||
(0)
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Manager

I am hopeful about our future satisfaction with Cerner but not confident. Every time we turn around,...

Feb 2021
||
(0)
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Manager

Cerner's solution is an expensive product, and I don’t know that we would be on board with...

Feb 2021
||
(0)
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Director

I understand using the full registration process for a patient that is being admitted to the...

Feb 2021
||
(0)
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Manager

We started out with Cerner many years ago, and we weren't going to install the product because they...

Feb 2021
||
(0)
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Manager

The system runs the way it is supposed to. The promises that we were given are not there at this...

Feb 2021
||
(0)
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 or  to see details.

Manager

When we first started working with the product, the ease of use was very scary. But once we started...

Feb 2021
||
(0)
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 or  to see details.

CFO

Overall, I am not impressed with the technology of CommunityWorks Financials. It is average, not...

Feb 2021
||
(0)
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CFO

I would like to see an analytics dashboard or strategic dashboard with goals and benchmarks for A/R....

Feb 2021
||
(0)
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Director

I am not very fond of the shared domain policy because we don't have control over our chargemaster,...

Feb 2021
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Director

Some people have been working on optimizing our system. They try to add enhancements. I am becoming...

Feb 2021
||
(0)
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Director

The implementation was difficult for a hospital like ours. The train-the-trainer model was difficult...

Feb 2021
||
(0)
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Director

We did not understand that the Cerner system didn't have self-pay features. Now we have a...

Feb 2021
||
(0)
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Director

Our providers and clinical staff helped make the decisions to go with the Cerner system. That was...

Feb 2021
||
(0)
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CIO

I used a different system at another facility. It was functional, but it didn’t have nearly the...

Jan 2021
||
(0)
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CIO

We are a strong-performing revenue cycle organization, and I gave Cerner some feedback about having...

Jan 2021
||
(0)
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CIO

I thought the implementation was really good, and I worked really well with Cerner's project team....

Jan 2021
||
(0)
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Director

Hindsight is twenty-twenty, but if we could do things over again, we would want to be more educated...

Jan 2021
||
(0)
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Director

If I send one item in to Cerner for the Chargemaster, that item may or may not be completely built...

Jan 2021
||
(0)
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Director

Cerner keeps their promises with some coaxing. Sometimes, we have to fight our battles with them,...

Jan 2021
||
(0)
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CIO

Frankly, we aren't driving tangible outcomes with the product. I am not blaming that all on Cerner...

Jan 2021
||
(0)
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CIO

The biggest challenge we have with Cerner is on the revenue cycle side because the revenue cycle...

Jan 2021
||
(0)
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CIO

Cerner did not help our organization understand what we didn’t know during the implementation. I...

Jan 2021
||
(0)
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CIO

The demos showed a model configuration that was very advanced. What Cerner ended up giving us took a...

Jan 2021
||
(0)
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Analyst/Coordinator

The visibility in CommunityWorks Financials is nice, but it is complicated. Cerner has increased the...

Jan 2021
||
(0)
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Analyst/Coordinator

We were looking at another vendor's system, which was faster and allowed users to see everything on...

Jan 2021
||
(0)
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Analyst/Coordinator

Cerner is going to start maintaining expected reimbursements. Everything was coming due and hadn't...

Jan 2021
||
(0)
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Analyst/Coordinator

We had Cerner do some contract management, and that has made life even more difficult. They did part...

Jan 2021
||
(0)
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Director

Cerner has been a very good partner for us, and their platforms have worked out well for us. The...

Jan 2021
||
(0)
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CFO

My beef with Cerner is that I am constantly beating them on the head saying that they need to figure...

Jan 2021
||
(0)
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CFO

Cerner needs a little help with the support. We have had some vendor executives changeovers, but I...

Jan 2021
||
(0)
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CFO

The vendor supported us pretty well during the COVID-19 crisis. Their team was helping us, and the...

Jan 2021
||
(0)
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VP/Other Executive

Moving to a system like Cerner Patient Accounting requires a culture shift. We are still trying to...

Jan 2021
||
(0)
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VP/Other Executive

The product is good. It allows us to share and map, but it would be helpful to have more knowledge...

Jan 2021
||
(0)
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CFO

The system is a beast. It is such a complex system. We have found someone who is very intimate with...

Jan 2021
||
(0)
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CFO

Cerner has had a hard time over the last couple of decades in gaining credibility in the revenue...

Jan 2021
||
(0)
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VP/Other Executive

The system can't do some basic things with simple worklists. We have a pretty high-end unit, but...

Dec 2020
||
(0)
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VP/Other Executive

Cerner's system isn't part of our long-term plans. I feel like we get cast as being enamored with...

Dec 2020
||
(0)
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VP/Other Executive

The biggest problem with the revenue cycle is that Cerner doesn't know what they are doing. They...

Dec 2020
||
(0)
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VP/Other Executive

Radiology orders are just part and parcel of admission. The residents drive the admission, orders,...

Dec 2020
||
(0)
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VP/Other Executive

We rely on a flexible worklist to be able to rank data and prioritize things. Cerner is very weak in...

Dec 2020
||
(0)
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VP/Other Executive

The executive involvement is limited. Cerner has added some people who understand patient...

Dec 2020
||
(0)
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VP/Other Executive

We believe in hiring really smart people, paying them reasonably well, and giving them tools to do...

Dec 2020
||
(0)
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VP/Other Executive

One thing that other vendors do that has always been successful is they don’t always do exactly what...

Dec 2020
||
(0)
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VP/Other Executive

The payers have gotten really sophisticated in dealing with prior authorizations and in denying...

Dec 2020
||
(0)
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CIO

The organization committed way too early. As a partner, Cerner is making good on the contract...

Dec 2020
||
(0)
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VP/Other Executive

I couldn't, in good conscience, tell others that they need to embark on working with Cerner on the...

Dec 2020
||
(0)
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CIO

We haven’t seen the strengths or the benefits of having the solution yet. We were able to get back...

Dec 2020
||
(0)
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CIO

It was clear that part of the value proposition was eliminating multiple vendors on the revenue...

Dec 2020
||
(0)
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CIO

Cerner republished their road maps, which include all of our prioritized fixes that we need to feel...

Dec 2020
||
(0)
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VP/Other Executive

Cerner Patient Accounting is not good at all. Our entire organization is frustrated with it. We are...

Dec 2020
||
(0)
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Director

For an organization of our size, CommunityWorks Financials is not the ideal product. Cerner has...

Dec 2020
||
(0)
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Director

We will always struggle with CommunityWorks Financials because of how long it takes Cerner to change...

Dec 2020
||
(0)
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Director

When we first bought CommunityWorks Financials, I didn't know that we would have to get another...

Dec 2020
||
(0)
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VP/Other Executive

We have a very good, open relationship with Cerner. We have made a lot of progress in terms of...

Dec 2020
||
(0)
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VP/Other Executive

We were gravely delayed in getting the product live due to huge gaps in functionality. Cerner heard...

Dec 2020
||
(0)
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VP/Other Executive

A lot of the functionality gaps surround the way that data moves through the system from a...

Dec 2020
||
(0)
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VP/Other Executive

There is a huge lack of automation, and that has been an impediment to our CBO people. They have had...

Dec 2020
||
(0)
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VP/Other Executive

Cerner has delivered many custom developments. They realized where we were struggling the most and...

Dec 2020
||
(0)
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VP/Other Executive

We have had a ton of projects where we worked with a Cerner partner but still had issues with...

Dec 2020
||
(0)
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VP/Other Executive

We feel nickel-and-dimed by Cerner not only from a product perspective but also from a services and...

Dec 2020
||
(0)
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VP/Other Executive

Cerner only shows what they want people to see in the demos. Cerner doesn't account for some things...

Dec 2020
||
(0)
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VP/Other Executive

We had KPIs and projected uplifts that Cerner said we would reach, but we didn't get any uplifts. We...

Dec 2020
||
(0)
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VP/Other Executive

We have some serious issues. The amount of work that we have had to put into communicating to Cerner...

Dec 2020
||
(0)
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VP/Other Executive

We had a discussion with Cerner about cutting-edge functionality. Many of our competitors have been...

Dec 2020
||
(0)
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Manager

We have had to purchase some technologies from outside vendors to fill gaps within the system,...

Nov 2020
||
(0)
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Manager

We will stick with Cerner as long as the hospital sticks with Cerner. If I were the decision-maker,...

Nov 2020
||
(0)
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Manager

Cerner is not so bad about charging for every little thing on the financial side, but we don't get...

Nov 2020
||
(0)
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Manager

The vendor offers training, but it lacks. We would like to see more training. But the vendor can...

Nov 2020
||
(0)
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Manager

The solution does not work as promoted. We have to throw in something else to make it work and make...

Nov 2020
||
(0)
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VP/Other Executive

I think my satisfaction with Cerner will be the same a year from now. Support is the number one...

Oct 2020
||
(0)
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VP/Other Executive

What I love about Cerner is that they stay on top of regulatory requirements. There is also price...

Oct 2020
||
(0)
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VP/Other Executive

Cerner has supported us phenomenally through COVID-19. Right away, they gave us reports to track...

Oct 2020
||
(0)
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VP/Other Executive

I am going to go with the highest score for how satisfied I am with our investment in the system. We...

Oct 2020
||
(0)
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VP/Other Executive

There is still room to improve with cash trending. But over the last fiscal year, we have been just...

Oct 2020
||
(0)
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VP/Other Executive

There haven't been unexpected purchases. The only unexpected purchase was a medical necessity tool...

Oct 2020
||
(0)
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VP/Other Executive

It pains me to say this, but I do feel like Cerner nickel-and-dimes us. In the beginning, when we...

Oct 2020
||
(0)
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VP/Other Executive

I think the system is really good at meeting our needs. The system does integrate.

Oct 2020
||
(0)
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Director

Instead of showing off all the bells and whistles and showing that the system does everything in a...

Oct 2020
||
(0)
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Director

The documentation is lacking a bit on the revenue cycle side as far as reports go. We had to have a...

Oct 2020
||
(0)
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Director

During the pandemic, Cerner has been pretty good and responsive. When we do a service request order,...

Oct 2020
||
(0)
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Director

Cerner charges for everything. Also, I have a custom service request that we paid for a long time...

Oct 2020
||
(0)
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Director

For the accounts that we have, we get the bills out and the cash in. When we don't have the...

Oct 2020
||
(0)
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Director

We definitely have seen some outreach in the recent months from Cerner for COVID-19, and they have...

Oct 2020
||
(0)
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Director

Since one internal resource has come over to help us, I have seen a huge positive change from Cerner...

Oct 2020
||
(0)
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Director

We did take an upgrade a couple of years ago, and there were quite a few enhancements that we...

Oct 2020
||
(0)
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Director

Cash trending is going well. We recently had our highest cash month that we have ever had. We have...

Oct 2020
||
(0)
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Director

I would say Cerner tends to nickel-and-dime. I would rate the DNFB really low for Cerner. The way...

Oct 2020
||
(0)
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Director

I would say we just started the journey with Cerner. I am hoping that we stay with Cerner for the...

Oct 2020
||
(0)
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Director

Cerner is working on a platform that was once archaic, and they continue to move faster than they...

Oct 2020
||
(0)
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Manager

If there is an issue that our on-site Cerner people can’t figure out, then our problem has to go to...

Oct 2020
||
(0)
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Manager

There is no perfect system, and there are always going to be problems. But Cerner is alright. Cerner...

Oct 2020
||
(0)
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CIO

With CommunityWorks Financials, there is still a pretty big gap in functionality that needs to be...

Oct 2020
||
(0)
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Director

After moving from our previous third-party vendor to Cerner, we are now getting to the point where...

Oct 2020
||
(0)
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Director

Cerner should improve by having everything from a clinical perspective completed and by knowing that...

Oct 2020
||
(0)
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Director

Cerner's lead people were very good. There were a lot of intermediate folks that didn't have...

Oct 2020
||
(0)
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Director

I would not buy the solution again unless Cerner improved things. The obstacles were the normal,...

Oct 2020
||
(0)
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Director

Initially, the vendor's training was not good, but the ongoing training has been great.

Oct 2020
||
(0)
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CIO

Cerner matured the product to where it needed to be. It is not the same as it was back in the day....

Oct 2020
||
(0)
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VP/Other Executive

Cerner Patient Accounting is pretty hard for us. We outsourced our central business office to a...

Oct 2020
||
(0)
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VP/Other Executive

Our revenue cycle services vendor has done a really good job of trying to position themselves to...

Oct 2020
||
(0)
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VP/Other Executive

Cerner has amped up their executive involvement. I feel like it has improved. The executive...

Oct 2020
||
(0)
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VP/Other Executive

I have heard that the support from Cerner is just okay. It isn't as good as we would like it to be...

Oct 2020
||
(0)
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VP/Other Executive

Right now, our cash is trending really well. There is a lot of cash coming in the door from...

Oct 2020
||
(0)
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VP/Other Executive

I am not sure whether I would buy the patient accounting system again. Part of me says no. We are in...

Oct 2020
||
(0)
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VP/Other Executive

The ease of use for Cerner's system is a little above average now. I will give the vendor a little...

Oct 2020
||
(0)
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Manager

We could definitely use some more resources to manage Cerner Patient Accounting. Our resources are...

Oct 2020
||
(0)
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Manager

The reporting is limited. I personally have to build several reports to help us track better and...

Oct 2020
||
(0)
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Manager

With Cerner, I personally email our contact. I don’t use the vendor’s support very much, but I know...

Oct 2020
||
(0)
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CIO

We are a full-on Cerner shop. Our physician network is on Cerner’s produc