Cerner Practice Management Comments

 
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Cerner Revenue Cycle Management, Report 4 of 4: Cerner Customers Waiting on Tangible Results
Cerner Revenue Cycle Management, Report 4 of 4:
Cerner Customers Waiting on Tangible Results
February 2020
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Cerner Revenue Cycle Management, Report 3 of 4: Cerner Customers Cautiously Optimistic
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Practice Management (11+ Physicians) 2019: Big Changes in a Highly Established Market
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VP/Other Executive

Interfacing and Integration

The practice management side hasn't been fully embraced for both process and technology reasons. I...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Cerner has shown a willingness to try to optimize things. They have tried to help with some of the...

Sep 2020
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VP/Other Executive

Lessons Learned

We went down the road of revenue cycle transaction services being contracted through Cerner. So we...

Sep 2020
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VP/Other Executive

Lessons Learned

Generally, the service tickets with Cerner go through our information systems department, but we...

Sep 2020
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VP/Other Executive

Lessons Learned

We can tell that Cerner is working extremely hard to put advanced functionality into the revenue...

Sep 2020
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VP/Other Executive

Lessons Learned

When Cerner is talking about what the product development team is working on and we look at their...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We have been in a somewhat stable pattern for a while with Cerner. That doesn't mean the system has...

Sep 2020
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VP/Other Executive

Relationship

I probably wouldn't buy Cerner Practice Management again. I like a lot of the people at Cerner, but...

Sep 2020
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CIO

ROI / Cost (care and feeding)

I worked with Cerner in the days when I felt like they were nickel-and-diming for everything. What...

Aug 2020
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CIO

Service and Support

Our overall satisfaction will probably be better in a year from now if we can get better than the...

Aug 2020
 Helpful

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CIO

Lessons Learned

Things are going pretty well with the product. All of our physicians have gotten used to it. Some...

Aug 2020
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CIO

Lessons Learned

Cerner has asked their customers in a certain group about how often they should communicate. They...

Aug 2020
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CIO

Functionality and Upgrades

Our end users like Cerner's system better than some of the functionality we had with another...

Aug 2020
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CIO

Functionality and Upgrades

We are still optimizing the Cerner system and doing a lot of other things. Cerner's big focus should...

Aug 2020
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CIO

Relationship

Some of Cerner's executives aren't really involved, but I have access to two pretty good...

Aug 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

In terms of driving tangible outcomes, our charges went really high, so we were leaving a lot on the...

Aug 2020
 Helpful

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CIO

Lessons Learned

One reason our implementation of the Cerner system was difficult was that Cerner blamed anything...

Aug 2020
 Helpful

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Director

Service and Support

We have had other vendors that have been much better with their support during the COVID-19 crisis...

Jul 2020
 Helpful

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Director

Relationship

There isn't an easy way for analysts to stay updated on new and upcoming versions. There are no...

Jul 2020
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VP/Other Executive

Other Observations & Comments

We already had a relationship with Cerner, and for that reason, we probably would buy the product...

Jul 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The product doesn’t integrate much with other things, but I think the vendor is getting better with...

Jul 2020
 Helpful

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VP/Other Executive

Relationship

The ease of use of the system is getting a little better, but some of the problems come from our...

Jul 2020
 Helpful

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COO

Relationship

Cerner is fine at avoiding nickel-and-diming and keeping their promises. They have done a good job....

Jul 2020
 Helpful

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COO

Functionality and Upgrades

The vendor’s revenue cycle and PM sides really need to improve. They have been stable and adequate...

Jul 2020
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Analyst/Coordinator

Lessons Learned

We didn’t purchase all the bells and whistles that Cerner had to offer. Understanding among users...

May 2020
 Helpful

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Director

Functionality and Upgrades

The reason we are looking at a replacement is that we don't feel like the Cerner PM solution is...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We are in the process of deciding whether we are going to use the vendor's product that we have on...

Apr 2020
 Helpful

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CIO

Interfacing and Integration

The integration between the Cerner system and our revenue cycle system continues to be challenging....

Apr 2020
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CIO

Interfacing and Integration

When we realized that we were going to have to leave our previous vendor and go down the path of a...

Apr 2020
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Physician

Implementation and Training

If the vendor had somebody who was cross-trained on the system, that would be beneficial from a...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The system does very well for a large, multispecialty group. Nothing is perfect, but the system is...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

Sometimes we know that things are coming in the future, but it takes longer to get to the newer...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Oftentimes, when we do upgrades, we have to reconfigure some things because the upgrade has caused...

Mar 2020
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VP/Other Executive

Implementation and Training

There isn't much hands-on or at-the-elbow training from Cerner after upgrades. Cerner usually just...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner has a good regulatory system. It supports our goals. The system is fairly intuitive compared...

Mar 2020
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Director

ROI / Cost (care and feeding)

Cerner does not charge us for every little thing, We get decent value for what we get.

Mar 2020
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Director

Relationship

Cerner is proactive because we nag them and stay on top of them. We are able to get ahold of...

Mar 2020
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VP/Other Executive

Interfacing and Integration

Cerner Practice Management is 10 times worse than the acute care solution. It does not work at all....

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Our staff has been complaining about Cerner Practice Management. We did a poll of our own team, and...

Jan 2020
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VP/Other Executive

Relationship

I think I have a good reputation in the healthcare business, so there is no way I would tell someone...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The transactional functionality of Cerner Practice Management is so immature. It is not built for...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Cerner is basically trying to make Cerner Practice Management into a Soarian product. They are...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I am not sure that I would purchase Cerner’s system again. I am not a decision-maker, but the system...

Jan 2020
 Helpful

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Director

Implementation and Training

When we first went live with Cerner’s system, we had little training. When we implemented the...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The system has improved significantly, but it just delivers the bare minimum. It isn’t particularly...

Jan 2020
 Helpful

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Director

Service and Support

If we have a problem, we put in a ticket. The tickets often go unanswered for several weeks or...

Jan 2020
 Helpful

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Director

Implementation and Training

I probably have a little bit of PTSD from the Cerner go-live. I would never wish that on anyone. Our...

Jan 2020
 Helpful

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Director

Other Observations & Comments

I don’t see my satisfaction with Cerner changing in the next 12 months. I don’t think that we have...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Our users have had a good user experience with Cerner Practice Management. I don't think they have...

Dec 2019
 Helpful

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Director

Interfacing and Integration

We interface Cerner Practice Management with our ADT system. Interfacing is an issue, but that is...

Dec 2019
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Director

Other Observations & Comments

Cerner definitely changed their organizational approach. We feel like there is a new partnership...

Dec 2019
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CIO

ROI / Cost (care and feeding)

Cerner doesn't nickel-and-dime in how they price the solution itself; the nickel-and-diming comes in...

Dec 2019
 Helpful

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CIO

Implementation and Training

Cerner’s training can be done well, and I have seen it done well. However, many times, Cerner trains...

Dec 2019
 Helpful

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CIO

Functionality and Upgrades

Cerner's tool is pretty easy to use but has some room for improvement. I am not so sure that the...

Dec 2019
 Helpful

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CEO/President

Relationship

In the last few months, things have fallen off the ladder a bit. But Cerner has lived up to the big...

Dec 2019
 Helpful

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CEO/President

Other Observations & Comments

I would would rate certain trainers poorly and other trainers perfectly. We request the ones we know...

Dec 2019
 Helpful

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CEO/President

Relationship

I have an account representative, but that contact has a new boss that I have never met. The...

Dec 2019
 Helpful

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CFO

Relationship

The executive involvement from Cerner is probably higher than average. We do have direct access to...

Dec 2019
 Helpful

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CFO

Functionality and Upgrades

The last few projects where Cerner has installed new applications have been total disasters. Cerner...

Dec 2019
 Helpful

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CFO

Service and Support

The support from Cerner is middle of the road. We can log a service request, and with some...

Dec 2019
 Helpful

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CFO

Sales and Contracting

Cerner comes out maybe once a year and gives us their road map. Cerner tells us about new...

Dec 2019
 Helpful

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CFO

Functionality and Upgrades

A number of things that we are trying to improve with the system are looking good, and we are making...

Dec 2019
 Helpful

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CFO

Functionality and Upgrades

In the system, there are challenges on the PM side but also in the documentation. Our...

Dec 2019
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CFO

Other Observations & Comments

Cerner keeps their promises, but that can take time. They can’t do everything, but when they promise...

Dec 2019
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CFO

Relationship

We lost a key team member from Cerner who was incredibly driven and would push us if we weren’t...

Dec 2019
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VP/Other Executive

Technology

I see a difference between Cerner's acute care and ambulatory registration features. Those features...

Nov 2019
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VP/Other Executive

Other Observations & Comments

Cerner's acute care product has always been better than the ambulatory product. That isn't all...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

There are some fundamental things that need to be corrected in the ambulatory system, but it likes...

Nov 2019
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VP/Other Executive

Service and Support

We had to have a custom solution built with a third-party vendor because Cerner came up short with...

Nov 2019
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VP/Other Executive

Interfacing and Integration

We run Cerner's inpatient and ambulatory systems and make sure everything runs from the same base....

Nov 2019
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VP/Other Executive

Other Observations & Comments

There is definitely a difference with Cerner on the acute side versus the ambulatory side. On the...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Multidisciplinary team functions don’t flow well in Cerner's system on the ambulatory side. For the...

Nov 2019
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VP/Other Executive

Interfacing and Integration

We have not achieved targets with Cerner on the hospital side. There is not an interface between the...

Nov 2019
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VP/Other Executive

Relationship

Cerner intends to keep their promises, but they are not always able to. They overpromise.

Nov 2019
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VP/Other Executive

Implementation and Training

We pretty much do training ourselves, so we do not actually utilize Cerner’s training.

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The system does not have a good way to document specialty visits. Multiple visit types get...

Nov 2019
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VP/Other Executive

Future Outlook

The people Cerner has in place right now are really good partners with us, and I expect us to be...

Nov 2019
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VP/Other Executive

Relationship

We need a partner to go forward. Cerner shows up when we ask them to show up, and they take...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

In the end, we want to have a slick revenue cycle process that allows us to have 32 days in A/R and...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner has made a lot of enhancements on the acute care side because there are big dollars for each...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We have not met our targets with the system. We have continued to go backward, so our relationship...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The goal of a partnership between us and Cerner is to have an equal stake in the game and to be...

Nov 2019
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COO

Functionality and Upgrades

We have had to throw our own resources at Cerner's solution to make it usable; we have had to add...

Oct 2019
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COO

Functionality and Upgrades

We run into a lot of steps and a lot of builds on the revenue cycle side of things. Every little...

Oct 2019
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COO

Functionality and Upgrades

The reporting piece is the key piece that is missing from the revenue cycle. Users don't have the...

Oct 2019
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