Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Practice Management.

Will you help us?

Take A Survey

Cerner Practice Management
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
 View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Cerner Revenue Cycle Management, Report 4 of 4: Cerner Customers Waiting on Tangible Results
Cerner Revenue Cycle Management, Report 4 of 4:
Cerner Customers Waiting on Tangible Results
February 2020
View Report
Cerner Revenue Cycle Management, Report 3 of 4: Cerner Customers Cautiously Optimistic
View Report
Practice Management (11+ Physicians) 2019: Big Changes in a Highly Established Market
View Report
View Related

Preferences

   Bookmark

Related Blogs

Keys to Winning in an Old Market: The Recipe for PM Success

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Practice Management.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Analyst/Coordinator

Cerner has improved in the last year. I hear less grumbling from the physicians than I did last...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner Practice Management could have more integration options. It is like the solution wasn't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With implementations, we have to do a lot of the heavy lifting on our side to make sure that Cerner...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner really oversells and underdelivers on revenue cycle solutions. We have to do all sorts of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner doesn't have the worst help desk that I have ever seen. Their executives claim to want to be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the system is very good for the hospital side. Initially, the system was definitely not an...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has changed their implementation process recently, but back when we installed the system, we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has taken extra measures to keep us updated on training and to stay involved with us. We get...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With my old system, things required fewer steps. We deal with a large volume of ambulatory claims...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner’s system works better for the acute care side than the ambulatory side. The hospital needs...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the patient access side, we have all the tools we need to make the system 100% successful. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had any deficits in being able to set up plans, pulling out information, or using the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We constantly argue with our doctors about what we think their documentation is. Doctors think they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We just don't have good support from an implementation standpoint. Cerner doesn't seem to be that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The executive and leadership teams at Cerner talk a good game, and they try. But in terms of what is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner does not nickel-and-dime. We work together really well. They refund me when they do bad...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner Practice Management's functionality is not meeting our needs as much as it used to. That is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner does some training and offers some things, but the training isn't as hands on, active, or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The system works well and gives us the flexibility to adjust workflows. The system meets our needs....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Due to turnover and the vendor's resources' lack of experience, the support isn't timely, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Standard new functionalities, such as an integrated appointment reminder system, eSignatures, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We use Cerner CommunityWorks, which allows our little hospital to be part of a bigger platform....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are still struggling with the revenue cycle management system. We have multiple service requests...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We really like Cerner’s call center, and I am working on pushing out more information on the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a build environment and a production environment. When we are trying to deploy the product...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The steps nurses take to document are very heavy. The system isn't intuitive for the end user. It...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A drawback to using Cerner in our space is that the physicians are performing procedures at the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is willing to listen at this point. I think they have realized some of the pitfalls of their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our organization is frustrated with Cerner, and we don't know whether we will keep the system in the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution works, but the expertise required to resolve an issue isn't always present. It takes...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the time, the upgrades break more than they fix. Cerner writes a lot of rules and scripts to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner’s training is not effective because of localized modifications to the system that remediate...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Cerner charges for almost everything. Most of that is hidden from us providers. We don’t know what...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The training is improving. It is very hard to differentiate between what Cerner wants to do for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like the revenue cycle prompts and presentation on certain features in the system. My biggest beef...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In clinics like ours, all of the front-office work is done in a practice management application....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has kept their promises to us. At one point, we explained our situation and our workflows to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We absolutely have executive involvement with Cerner, and the person we work with is fantastic. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner still has a lot of work to do. There has been a lot of effort between our organization and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's help desk has been better. We still have a few pockets where Cerner is basically shifting...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's executives have actually been very involved, and we have to regulate that.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We put our toe in the water with the system, and right now, we are regretting our decision to a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not as fond of Cerner Practice Management as I am of the other Cerner products we use. It can...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In general, Cerner is overpriced. I see the sales orders that come through about what we paid for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has gotten a lot better in terms of nickel-and-diming. I am going to work with them on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner is a busy company, and they are transitioning with their Amazon Web Services relationship,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are things that would be easier to do in Epic's system, but Cerner's is fine. Cerner actually...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner tells us they have packages that can fix issues. Most of the time, the packages do fix the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner charges us by concurrent users. So the more users we have, the higher our fee is. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We believe the version of Cerner we have is head and shoulders above the multi-tenant ASP system...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner Practice Management is a decent product and works well with the record system. The solution...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We get poor training from Cerner for Cerner Practice Management. Cerner isn't knowledgeable and is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We get horrible support from Cerner for the system. They charge us huge amounts of money for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard for Cerner to keep their promises because we are in a shared domain. I get that to an...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was great for Cerner Practice Management. We are still very involved with Cerner...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our overall satisfaction is pretty good. Our satisfaction will be the same or better in a year from...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A struggle I have with Cerner's ongoing support is that they have a generic 1-800 number. Cerner's...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has really worked hard at helping us adjust to requirements. Cerner has been great about...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don't think either Cerner or us really understood how the revenue cycle needed to work for us. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has kept their promises. Cerner's timelines have changed, and there are some offerings that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have negotiated with Cerner on a couple of different levels to the point where I feel like they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Using Cerner's upgrade services has made our upgrades go really well and really smoothly. Upgrades...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have an outstanding client executive who we meet with regularly. If Cerner sees something that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The revenue cycle piece still has some challenges. We are still having some challenges with getting...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There are financial gains with Cerner's solution. If I were a financial person, I would say we would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I believe that Cerner’s solution is immature and is being implemented by people who do not have a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Cerner Revenue Cycle Management, Report 3 of 4
29 August 19    |   Alex McIntosh and Boyd Stewart
In August 2018, representatives from some of Cerner’s largest and most complex customers met with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was to provide insights that would enable Cerner to conduct a significant pivot to regain client confidence and deliver a world-class RCM solution. After the summit, Cerner made specific commitments to clients on when issues would be addressed. This report is a follow-up on Cerner’s progress toward those commitments.
Performance
KLAS article icon
Practice Management (11+ Physicians) 2019
21 May 19    |   Aaron Gleave and Alex McIntosh
Practice management (PM) solutions continue to demonstrate surprising variation in performance despite their longstanding usage in ambulatory practices. This variation is partly attributable to often-changing regulatory requirements, but some PM vendors still struggle to deliver basic functionality. Others are proving that commitment to customer success can reverse poor performance or raise the bar in the market.
Perception
KLAS article icon
Cerner Revenue Cycle Management, Report 2 of 4
08 May 19    |   Alex McIntosh and Boyd Stewart
In August 2018, representatives from some of Cerner’s largest and most complex customers met with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was to provide Cerner with enough insight to enable Cerner to conduct a significant pivot to regain client confidence in Cerner and deliver a world-class RCM solution. After the summit, Cerner made specific commitments to clients on when issues would be addressed.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​