Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Practice Management.

Will you help us?

Take A Survey

Cerner Practice Management
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Practice Management.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Analyst/Coordinator

Cerner has improved in the last year. I hear less grumbling from the physicians than I did last...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner Practice Management could have more integration options. It is like the solution wasn't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With implementations, we have to do a lot of the heavy lifting on our side to make sure that Cerner...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner really oversells and underdelivers on revenue cycle solutions. We have to do all sorts of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner doesn't have the worst help desk that I have ever seen. Their executives claim to want to be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the system is very good for the hospital side. Initially, the system was definitely not an...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has changed their implementation process recently, but back when we installed the system, we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner has taken extra measures to keep us updated on training and to stay involved with us. We get...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With my old system, things required fewer steps. We deal with a large volume of ambulatory claims...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner’s system works better for the acute care side than the ambulatory side. The hospital needs...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the patient access side, we have all the tools we need to make the system 100% successful. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had any deficits in being able to set up plans, pulling out information, or using the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We constantly argue with our doctors about what we think their documentation is. Doctors think they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We just don't have good support from an implementation standpoint. Cerner doesn't seem to be that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The executive and leadership teams at Cerner talk a good game, and they try. But in terms of what is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner does not nickel-and-dime. We work together really well. They refund me when they do bad...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Cerner Practice Management's functionality is not meeting our needs as much as it used to. That is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner does some training and offers some things, but the training isn't as hands on, active, or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The system works well and gives us the flexibility to adjust workflows. The system meets our needs....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Due to turnover and the vendor's resources' lack of experience, the support isn't timely, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Standard new functionalities, such as an integrated appointment reminder system, eSignatures, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We use Cerner CommunityWorks, which allows our little hospital to be part of a bigger platform....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are still struggling with the revenue cycle management system. We have multiple service requests...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We really like Cerner’s call center, and I am working on pushing out more information on the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a build environment and a production environment. When we are trying to deploy the product...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The steps nurses take to document are very heavy. The system isn't intuitive for the end user. It...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A drawback to using Cerner in our space is that the physicians are performing procedures at the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner is willing to listen at this point. I think they have realized some of the pitfalls of their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our organization is frustrated with Cerner, and we don't know whether we will keep the system in the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution works, but the expertise required to resolve an issue isn't always present. It takes...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the time, the upgrades break more than they fix. Cerner writes a lot of rules and scripts to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner’s training is not effective because of localized modifications to the system that remediate...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Cerner charges for almost everything. Most of that is hidden from us providers. We don’t know what...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The training is improving. It is very hard to differentiate between what Cerner wants to do for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like the revenue cycle prompts and presentation on certain features in the system. My biggest beef...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In clinics like ours, all of the front-office work is done in a practice management application....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner has kept their promises to us. At one point, we explained our situation and our workflows to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We absolutely have executive involvement with Cerner, and the person we work with is fantastic. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner still has a lot of work to do. There has been a lot of effort between our organization and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's help desk has been better. We still have a few pockets where Cerner is basically shifting...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's executives have actually been very involved, and we have to regulate that.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We put our toe in the water with the system, and right now, we are regretting our decision to a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not as fond of Cerner Practice Management as I am of the other Cerner products we use. It can...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In general, Cerner is overpriced. I see the sales orders that come through about what we paid for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has gotten a lot better in terms of nickel-and-diming. I am going to work with them on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner is a busy company, and they are transitioning with their Amazon Web Services relationship,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are things that would be easier to do in Epic's system, but Cerner's is fine. Cerner actually...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner tells us they have packages that can fix issues. Most of the time, the packages do fix the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner charges us by concurrent users. So the more users we have, the higher our fee is. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We believe the version of Cerner we have is head and shoulders above the multi-tenant ASP system...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner Practice Management is a decent product and works well with the record system. The solution...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We get poor training from Cerner for Cerner Practice Management. Cerner isn't knowledgeable and is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We get horrible support from Cerner for the system. They charge us huge amounts of money for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard for Cerner to keep their promises because we are in a shared domain. I get that to an...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was great for Cerner Practice Management. We are still very involved with Cerner...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our overall satisfaction is pretty good. Our satisfaction will be the same or better in a year from...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A struggle I have with Cerner's ongoing support is that they have a generic 1-800 number. Cerner's...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has really worked hard at helping us adjust to requirements. Cerner has been great about...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don't think either Cerner or us really understood how the revenue cycle needed to work for us. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner has kept their promises. Cerner's timelines have changed, and there are some offerings that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have negotiated with Cerner on a couple of different levels to the point where I feel like they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Using Cerner's upgrade services has made our upgrades go really well and really smoothly. Upgrades...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have an outstanding client executive who we meet with regularly. If Cerner sees something that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The revenue cycle piece still has some challenges. We are still having some challenges with getting...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There are financial gains with Cerner's solution. If I were a financial person, I would say we would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I believe that Cerner’s solution is immature and is being implemented by people who do not have a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports