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Featured  Report

Cerner Revenue Cycle Management, Report 4 of 4: Cerner Customers Waiting on Tangible Results
Cerner Revenue Cycle Management, Report 4 of 4:
Cerner Customers Waiting on Tangible Results
February 2020
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User Commentary

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Director

Service and Support

We asked Cerner whether we could meet and go over our open support issues, and they just looked at...

Nov 2022
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Director

Functionality and Upgrades

Cerner's products are not well integrated with clinical products. Cerner's domain strategy is...

Nov 2022
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Director

Relationship

When the Java version of the system came out, it was ambulatory based. Cerner quickly released that...

Nov 2022
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Director

Other Observations & Comments

While Cerner delivers on their vision, there is a very long on-ramp.

Nov 2022
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Director

Implementation and Training

Cerner’s training is abysmal across the board. We would like to see some kind of training program...

Nov 2022
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CNIO

Interfacing and Integration

I like that registration and scheduling are easy in the system for our end users. The system is also...

Nov 2022
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CNIO

Functionality and Upgrades

The biggest thing for Cerner to work on is more outreach. We would like things such as the ability...

Nov 2022
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CMIO

Implementation and Training

Cerner certainly has a few trainings available, but I would like to see more training from them.

Nov 2022
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CMIO

Service and Support

If there is a new regulation, Cerner won't run up when the regulation is going into effect and the...

Nov 2022
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VP/Other Executive

Service and Support

Most of the time when I ask for certain things that Cerner can or cannot do, we usually start at...

Nov 2022
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Manager

Functionality and Upgrades

Cerner's system has so many different programs embedded into it that things get really complicated....

Oct 2022
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Manager

Relationship

Cerner has done everything that we have wanted them to do. They have filled in the gaps we had with...

Oct 2022
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Manager

Implementation and Training

Cerner gives everyone the same one-day education session, and then we break apart from there....

Oct 2022
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Manager

Functionality and Upgrades

Cerner could do more updates. I had experience with Epic before working at my current organization,...

Oct 2022
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Manager

Functionality and Upgrades

I don't like that most things in Cerner's product when we are building things are in alphabetical...

Oct 2022
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Manager

Relationship

Cerner is doing a good job. They could do more in the long run, but we are able to get plenty of...

Oct 2022
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Manager

Service and Support

I have never used a phone with Cerner because everything is online, and their support team is really...

Oct 2022
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Manager

Relationship

If Cerner knows something is coming or knows they are making a change, they will send out big block...

Oct 2022
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Director

Functionality and Upgrades

There have been some big glitches with the practice management system, such as not being able to...

Oct 2022
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Director

Relationship

The vendor does not keep all promises, but all vendors have issues with keeping promises.

Oct 2022
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Director

Relationship

Cerner is very responsive and good. We have very good relationships with their associates, and we...

Oct 2022
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Director

Lessons Learned

Freestanding provider organizations don't need this system and don't want it. They want to go buy...

Oct 2022
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Director

Functionality and Upgrades

The billing piece of the system is not very good. That is why we ended up using another product for...

Oct 2022
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Director

Relationship

Cerner is very slow at delivering certain things and is not proactive. We had an incident where...

Oct 2022
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Director

Service and Support

Cerner has horrible resource constraints right now. We can't get anything done. Cerner wants us to...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of add-ons for the Cerner practice management solution to help other products...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We are working off of two platforms, the Cerner PM scheduling platform and another scheduling...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We really haven’t seen a lot of improvement in the upgrades from Cerner.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The build tools in the Cerner PM solution are a lot simpler than the old build tools that we had....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cerner has insurance profiles that are not easy for the end user to understand. Users select the...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are several different features that we could utilize in the product. However, in order for us...

Sep 2022
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CIO

Technology

I use another vendor that has had features for 10 years that Cerner has yet to offer. It is darn...

Jun 2022
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CIO

Future Outlook

In terms of the ease of use, our end users can use Cerner Practice Management, but the features I...

Jun 2022
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Manager

Functionality and Upgrades

Cerner has improved the solution a lot. The soluiton has become a very strong EHR.

May 2022
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Manager

Functionality and Upgrades

There are too many different ways to do the same things in the solution. That causes inefficient...

May 2022
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VP/Other Executive

Future Outlook

Cerner isn't really good at delivering on the workflow. In the past, Cerner made a recommendation on...

May 2022
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Manager

Implementation and Training

We had a difficult go-live, and it has taken us a decent amount of time to stabilize the system. We...

May 2022
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Manager

Interfacing and Integration

There are things that I like about Cerner's system. It is more integrated with our other...

May 2022
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(0)
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Manager

Functionality and Upgrades

We have a lot of significant order issues. The orders are electronic but are very sensitive, so if...

May 2022
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CFO

Relationship

Cerner has not kept their promises. There was an application that they were coming out with that was...

Apr 2022
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CFO

Sales and Contracting

One of the features we implemented had been running for a while, and at one point, it just sort of...

Apr 2022
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CFO

Future Outlook

We have had a couple of interface issues when we have gotten new pieces of equipment, but I don’t...

Apr 2022
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CFO

Service and Support

The vendor has recently changed their support situation. We have to log in and submit a service...

Apr 2022
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CFO

Service and Support

The vendor sends out some information before they do upgrades, but the first people that we deal...

Apr 2022
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CFO

Other Observations & Comments

My recommendation of this system depends on who I am recommending it to. If an organization has a...

Apr 2022
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(0)
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CFO

ROI / Cost (care and feeding)

The system is really expensive, but everything is really expensive these days. I haven’t had...

Apr 2022
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CFO

Implementation and Training

The weakest part of Cerner as a whole is their implementation services. Their implementation people...

Apr 2022
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(0)
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CFO

Functionality and Upgrades

The ease of use of the system is one of the good things about the system. By the time a new...

Apr 2022
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Manager

Future Outlook

Cerner isn't going forward with their revenue cycle system. They are moving their whole patient...

Apr 2022
||
(0)
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Manager

Relationship

We were supposed to have everything migrated over to the practice management system a couple of...

Apr 2022
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(0)
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Manager

Service and Support

Cerner didn't train us on the system's functionality. We usually find things out ourselves. We have...

Apr 2022
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(0)
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Manager

Interfacing and Integration

Trying to integrate with other solutions, including other Cerner solutions, is hard. We have had...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

We have to design our workflows to get the results we need, but that process isn't always intuitive....

Apr 2022
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(0)
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Manager

Win/Loss - Why they were selected (by current clients)

When we reviewed the market, we didn't end up with anything we wanted from a revenue cycle...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

The practice management system has a lot of positive sides, but we also have quite a few issues with...

Apr 2022
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(0)
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Manager

Interfacing and Integration

Cerner’s practice management system is built in a way that is opposite to another Cerner system we...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

Cerner is doing a great job at trying to bring more functionality into the system. Oftentimes,...

Apr 2022
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Manager

Relationship

We have had the opportunity to discuss things with Cerner associates who have been developing things...

Apr 2022
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Manager

Service and Support

Cerner is only proactive when we have reviews due to a known issue that another client has. The...

Apr 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

My satisfaction with Cerner is probably going to go down during their upcoming migration.

Apr 2022
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(0)
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VP/Other Executive

Other Observations & Comments

Cerner’s system is above average. I don’t hear a ton of noise about it from our end users. However,...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Cerner isn’t very good at giving us new technology, and I don't think we received our money's worth...

Apr 2022
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(0)
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Director

Relationship

Cerner needs to focus on keeping the promises that they keep making to us. They have promised us...

Mar 2022
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(0)
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Director

Technology

We don't get a lot of guidance from Cerner. They talk a lot but never see things through to...

Mar 2022
||
(0)
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Director

Interfacing and Integration

We put this system through the wringer with a high volume. We like the integration between systems....

Mar 2022
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(0)
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Manager

Functionality and Upgrades

There are way more steps to complete a registration in Cerner's system than our clinics would like....

Mar 2022
||
(0)
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Manager

Lessons Learned

I would like to see enhancements made to the platform that could accommodate the hospital platform....

Mar 2022
||
(0)
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Manager

Technology

Cerner's system is easier to support than other systems from an IT standpoint. The customizations...

Mar 2022
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(0)
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Director

Functionality and Upgrades

With the system, we are able to schedule and register patients. It has a decent look and feel from a...

Feb 2022
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(0)
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Director

Relationship

Things started out with Cerner a lot rougher than they are today. There were some basic things that...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We are still unable to text patients out of the system. Cerner's salespeople do a good job of...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Cerner has a system that is supposed to be like an embedded insurance-verification tool, and it...

Feb 2022
||
(0)
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Director

Lessons Learned

I would tell my peers who are looking at the system that it has come a long way in the last few...

Feb 2022
||
(0)
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CIO

Other Observations & Comments

Each rollout of Cerner’s product was better than the previous rollout. By the time we got to the...

Feb 2022
||
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CIO

ROI / Cost (care and feeding)

Cerner nickel-and-dimes us to death. I met with one of Cerner’s leaders, and we talked about that...

Feb 2022
||
(0)
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CIO

Functionality and Upgrades

The efficiency with registration and scheduling isn't ideal and needs a good amount of work. Cerner...

Feb 2022
||
(0)
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Physician

Service and Support

When we call Cerner for help, we usually get it. But I don't know what kind of promises Cerner has...

Feb 2022
||
(0)
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Physician

Implementation and Training

We are not getting as much training as we would like from Cerner, but that could be because we are...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

Most of our schedulers and everybody else have no problem with the product. They say it is so much...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

The product is missing a native application for patient scheduling. I don't know of anybody on any...

Feb 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

There is no evidence that these tools are providing value to patients, physicians, and...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I would love to see more functionality related to surgery scheduling. The process is very manual...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Cerner needs to start over on their practice management product. There are tons of limitations with...

Feb 2022
||
(0)
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Director

Service and Support

Cerner has been pretty responsive in terms of their immediate support. But many times, when we...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I hope to see more improvements to the time that it takes the vendor to get things done. We have...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

We have had issues with Cerner's support people being able to get to the root cause of our problems....

Feb 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We want our staff members to be notified through Cerner's system when a patient accepts their...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

Cerner has something that allows users to launch their ideas. When we log an idea in that system, we...

Feb 2022
||
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CIO

Relationship

Cerner’s CEO seems to have a focus on the core EHR product, which he defines as the EMR, revenue...

Jan 2022
||
(0)
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CIO

Functionality and Upgrades

This product has been a solid solution. We have no concerns with the general accounts' receivable...

Jan 2022
||
(0)
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CIO

Interfacing and Integration

We did achieve a good degree of integration with our appointment scheduling system on the front end....

Jan 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

We have seen more and more nickel-and-diming from Cerner recently, particularly related to CMS'...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

Cerner's system is really just okay. It is not the greatest system. It can be difficult for me to...

Dec 2021
||
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Director

Functionality and Upgrades

As a basic operator, getting good data from Cerner's reports is really hard. A user has to be an...

Dec 2021
||
(0)
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CIO

Implementation and Training

When we went live with the system, Cerner promised that it would be great for everybody. However,...

Dec 2021
||
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