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Cerner Practice Management
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Aaron Gleave
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Featured  Report

Cerner Revenue Cycle Management, Report 4 of 4: Cerner Customers Waiting on Tangible Results
Cerner Revenue Cycle Management, Report 4 of 4:
Cerner Customers Waiting on Tangible Results
February 2020
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User Commentary

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CFO

Cerner has not kept their promises. There was an application that they were coming out with that was...

Apr 2022
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CFO

One of the features we implemented had been running for a while, and at one point, it just sort of...

Apr 2022
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CFO

We have had a couple of interface issues when we have gotten new pieces of equipment, but I don’t...

Apr 2022
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CFO

The vendor has recently changed their support situation. We have to log in and submit a service...

Apr 2022
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CFO

The vendor sends out some information before they do upgrades, but the first people that we deal...

Apr 2022
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CFO

My recommendation of this system depends on who I am recommending it to. If an organization has a...

Apr 2022
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CFO

The system is really expensive, but everything is really expensive these days. I haven’t had...

Apr 2022
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CFO

The weakest part of Cerner as a whole is their implementation services. Their implementation people...

Apr 2022
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CFO

The ease of use of the system is one of the good things about the system. By the time a new...

Apr 2022
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Manager

Cerner isn't going forward with their revenue cycle system. They are moving their whole patient...

Apr 2022
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Manager

We were supposed to have everything migrated over to the practice management system a couple of...

Apr 2022
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Manager

Cerner didn't train us on the system's functionality. We usually find things out ourselves. We have...

Apr 2022
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Manager

Trying to integrate with other solutions, including other Cerner solutions, is hard. We have had...

Apr 2022
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Manager

We have to design our workflows to get the results we need, but that process isn't always intuitive....

Apr 2022
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Manager

When we reviewed the market, we didn't end up with anything we wanted from a revenue cycle...

Apr 2022
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Manager

The practice management system has a lot of positive sides, but we also have quite a few issues with...

Apr 2022
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Manager

Cerner’s practice management system is built in a way that is opposite to another Cerner system we...

Apr 2022
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Manager

Cerner is doing a great job at trying to bring more functionality into the system. Oftentimes,...

Apr 2022
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Manager

We have had the opportunity to discuss things with Cerner associates who have been developing things...

Apr 2022
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Manager

Cerner is only proactive when we have reviews due to a known issue that another client has. The...

Apr 2022
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VP/Other Executive

My satisfaction with Cerner is probably going to go down during their upcoming migration.

Apr 2022
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VP/Other Executive

Cerner’s system is above average. I don’t hear a ton of noise about it from our end users. However,...

Apr 2022
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VP/Other Executive

Cerner isn’t very good at giving us new technology, and I don't think we received our money's worth...

Apr 2022
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Director

Cerner needs to focus on keeping the promises that they keep making to us. They have promised us...

Mar 2022
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Director

We don't get a lot of guidance from Cerner. They talk a lot but never see things through to...

Mar 2022
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Director

We put this system through the wringer with a high volume. We like the integration between systems....

Mar 2022
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Manager

There are way more steps to complete a registration in Cerner's system than our clinics would like....

Mar 2022
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Manager

I would like to see enhancements made to the platform that could accommodate the hospital platform....

Mar 2022
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Manager

Cerner's system is easier to support than other systems from an IT standpoint. The customizations...

Mar 2022
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Director

With the system, we are able to schedule and register patients. It has a decent look and feel from a...

Feb 2022
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Director

Things started out with Cerner a lot rougher than they are today. There were some basic things that...

Feb 2022
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Director

We are still unable to text patients out of the system. Cerner's salespeople do a good job of...

Feb 2022
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Director

Cerner has a system that is supposed to be like an embedded insurance-verification tool, and it...

Feb 2022
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Director

I would tell my peers who are looking at the system that it has come a long way in the last few...

Feb 2022
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CIO

Each rollout of Cerner’s product was better than the previous rollout. By the time we got to the...

Feb 2022
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CIO

Cerner nickel-and-dimes us to death. I met with one of Cerner’s leaders, and we talked about that...

Feb 2022
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CIO

The efficiency with registration and scheduling isn't ideal and needs a good amount of work. Cerner...

Feb 2022
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Physician

When we call Cerner for help, we usually get it. But I don't know what kind of promises Cerner has...

Feb 2022
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Physician

We are not getting as much training as we would like from Cerner, but that could be because we are...

Feb 2022
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Physician

Most of our schedulers and everybody else have no problem with the product. They say it is so much...

Feb 2022
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Physician

The product is missing a native application for patient scheduling. I don't know of anybody on any...

Feb 2022
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Physician

There is no evidence that these tools are providing value to patients, physicians, and...

Feb 2022
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VP/Other Executive

I would love to see more functionality related to surgery scheduling. The process is very manual...

Feb 2022
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Director

Cerner needs to start over on their practice management product. There are tons of limitations with...

Feb 2022
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Director

Cerner has been pretty responsive in terms of their immediate support. But many times, when we...

Feb 2022
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Analyst/Coordinator

I hope to see more improvements to the time that it takes the vendor to get things done. We have...

Feb 2022
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Analyst/Coordinator

We have had issues with Cerner's support people being able to get to the root cause of our problems....

Feb 2022
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Analyst/Coordinator

We want our staff members to be notified through Cerner's system when a patient accepts their...

Feb 2022
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Analyst/Coordinator

Cerner has something that allows users to launch their ideas. When we log an idea in that system, we...

Feb 2022
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CIO

Cerner’s CEO seems to have a focus on the core EHR product, which he defines as the EMR, revenue...

Jan 2022
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CIO

This product has been a solid solution. We have no concerns with the general accounts' receivable...

Jan 2022
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CIO

We did achieve a good degree of integration with our appointment scheduling system on the front end....

Jan 2022
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CIO

We have seen more and more nickel-and-diming from Cerner recently, particularly related to CMS'...

Jan 2022
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Director

Cerner's system is really just okay. It is not the greatest system. It can be difficult for me to...

Dec 2021
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Director

As a basic operator, getting good data from Cerner's reports is really hard. A user has to be an...

Dec 2021
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CIO

When we went live with the system, Cerner promised that it would be great for everybody. However,...

Dec 2021
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Director

Cerner has a vision, but the execution of that vision is a bit painful because it takes forever....

Nov 2021
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Director

Cerner implemented something for us, and when we went live, we immediately began to have issues. The...

Nov 2021
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CIO

The product seriously has no strengths. Cerner took the hospital side of the patient accounting...

Nov 2021
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CIO

Cerner has announced RevElate, which is supposed to be based on a foundation that is essentially...

Nov 2021
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CIO

The product is integrated. I guess that is the one thing that I would have to give the solution...

Nov 2021
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VP/Other Executive

The product has improved over time. Some of my challenges with the product really have to do with us...

Nov 2021
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VP/Other Executive

The basic core functionality of the system is okay. It works alright.

Nov 2021
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VP/Other Executive

Some of the challenges we face in the system are with the eligibility checking and electronic...

Nov 2021
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VP/Other Executive

There was a presentation about implementing the system, and I was surprised we hadn’t had that all...

Nov 2021
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Analyst/Coordinator

During testing, Cerner is not open to a lot of the workflows that are out there. I believe they...

Nov 2021
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Analyst/Coordinator

The look and feel of the application is good. The ease of use is good. We wish that there were a...

Nov 2021
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Analyst/Coordinator

Cerner has improved in the last year. I hear less grumbling from the physicians than I did last...

Sep 2021
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VP/Other Executive

Cerner Practice Management could have more integration options. It is like the solution wasn't...

Sep 2021
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VP/Other Executive

With implementations, we have to do a lot of the heavy lifting on our side to make sure that Cerner...

Sep 2021
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VP/Other Executive

Cerner really oversells and underdelivers on revenue cycle solutions. We have to do all sorts of...

Sep 2021
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VP/Other Executive

Cerner doesn't have the worst help desk that I have ever seen. Their executives claim to want to be...

Sep 2021
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Director

Overall, the system is very good for the hospital side. Initially, the system was definitely not an...

Aug 2021
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Director

Cerner has changed their implementation process recently, but back when we installed the system, we...

Aug 2021
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Director

Cerner has taken extra measures to keep us updated on training and to stay involved with us. We get...

Aug 2021
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Director

With my old system, things required fewer steps. We deal with a large volume of ambulatory claims...

Aug 2021
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(0)
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Director

Cerner’s system works better for the acute care side than the ambulatory side. The hospital needs...

Aug 2021
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Director

On the patient access side, we have all the tools we need to make the system 100% successful. We...

Aug 2021
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Director

We haven’t had any deficits in being able to set up plans, pulling out information, or using the...

Aug 2021
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Director

We constantly argue with our doctors about what we think their documentation is. Doctors think they...

Aug 2021
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VP/Other Executive

We just don't have good support from an implementation standpoint. Cerner doesn't seem to be that...

Jul 2021
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COO

The executive and leadership teams at Cerner talk a good game, and they try. But in terms of what is...

Jul 2021
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COO

Cerner does not nickel-and-dime. We work together really well. They refund me when they do bad...

Jul 2021
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COO

Cerner Practice Management's functionality is not meeting our needs as much as it used to. That is...

Jul 2021
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VP/Other Executive

Cerner does some training and offers some things, but the training isn't as hands on, active, or...

Jul 2021
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CTO

The system works well and gives us the flexibility to adjust workflows. The system meets our needs....

Jun 2021
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CTO

Due to turnover and the vendor's resources' lack of experience, the support isn't timely, and...

Jun 2021
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CTO

Standard new functionalities, such as an integrated appointment reminder system, eSignatures, and...

Jun 2021
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