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Cerner Practice Management Comments
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KLAS Research Director - Aaron Gleave
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Cerner Revenue Cycle Management, Report 4 of 4: Cerner Customers Waiting on Tangible Results
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User Commentary

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Nurse

We use Cerner CommunityWorks, which allows our little hospital to be part of a bigger platform....

Apr 2021
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Nurse

We are still struggling with the revenue cycle management system. We have multiple service requests...

Apr 2021
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Nurse

We really like Cerner’s call center, and I am working on pushing out more information on the...

Apr 2021
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Manager

We have a build environment and a production environment. When we are trying to deploy the product...

Apr 2021
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Manager

The steps nurses take to document are very heavy. The system isn't intuitive for the end user. It...

Apr 2021
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Manager

A drawback to using Cerner in our space is that the physicians are performing procedures at the...

Apr 2021
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Manager

Cerner is willing to listen at this point. I think they have realized some of the pitfalls of their...

Apr 2021
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Manager

Our organization is frustrated with Cerner, and we don't know whether we will keep the system in the...

Apr 2021
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Manager

The solution works, but the expertise required to resolve an issue isn't always present. It takes...

Apr 2021
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Manager

Most of the time, the upgrades break more than they fix. Cerner writes a lot of rules and scripts to...

Apr 2021
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Manager

Cerner’s training is not effective because of localized modifications to the system that remediate...

Apr 2021
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Physician

Cerner charges for almost everything. Most of that is hidden from us providers. We don’t know what...

Apr 2021
(0)
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Physician

The training is improving. It is very hard to differentiate between what Cerner wants to do for...

Apr 2021
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Physician

I like the revenue cycle prompts and presentation on certain features in the system. My biggest beef...

Apr 2021
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Manager

In clinics like ours, all of the front-office work is done in a practice management application....

Feb 2021
(0)
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Manager

Cerner has kept their promises to us. At one point, we explained our situation and our workflows to...

Feb 2021
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Manager

We absolutely have executive involvement with Cerner, and the person we work with is fantastic. I...

Feb 2021
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VP/Other Executive

Cerner still has a lot of work to do. There has been a lot of effort between our organization and...

Feb 2021
(0)
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VP/Other Executive

Cerner's help desk has been better. We still have a few pockets where Cerner is basically shifting...

Feb 2021
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VP/Other Executive

Cerner's executives have actually been very involved, and we have to regulate that.

Feb 2021
(0)
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CIO

We put our toe in the water with the system, and right now, we are regretting our decision to a...

Feb 2021
(0)
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Director

I am not as fond of Cerner Practice Management as I am of the other Cerner products we use. It can...

Feb 2021
(0)
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Director

In general, Cerner is overpriced. I see the sales orders that come through about what we paid for...

Feb 2021
(0)
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CIO

Cerner has gotten a lot better in terms of nickel-and-diming. I am going to work with them on...

Jan 2021
(0)
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CIO

Cerner is a busy company, and they are transitioning with their Amazon Web Services relationship,...

Jan 2021
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CIO

There are things that would be easier to do in Epic's system, but Cerner's is fine. Cerner actually...

Jan 2021
(0)
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CIO

Cerner tells us they have packages that can fix issues. Most of the time, the packages do fix the...

Jan 2021
(0)
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CIO

Cerner charges us by concurrent users. So the more users we have, the higher our fee is. They are...

Jan 2021
(0)
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CIO

We believe the version of Cerner we have is head and shoulders above the multi-tenant ASP system...

Jan 2021
(0)
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CIO

Cerner Practice Management is a decent product and works well with the record system. The solution...

Jan 2021
(0)
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CIO

We get poor training from Cerner for Cerner Practice Management. Cerner isn't knowledgeable and is...

Jan 2021
(0)
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CIO

We get horrible support from Cerner for the system. They charge us huge amounts of money for...

Jan 2021
(0)
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Director

It is hard for Cerner to keep their promises because we are in a shared domain. I get that to an...

Jan 2021
(0)
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Director

The implementation was great for Cerner Practice Management. We are still very involved with Cerner...

Jan 2021
(0)
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Director

Our overall satisfaction is pretty good. Our satisfaction will be the same or better in a year from...

Jan 2021
(0)
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Director

A struggle I have with Cerner's ongoing support is that they have a generic 1-800 number. Cerner's...

Jan 2021
(0)
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CIO

Cerner has really worked hard at helping us adjust to requirements. Cerner has been great about...

Nov 2020
(0)
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CIO

I don't think either Cerner or us really understood how the revenue cycle needed to work for us. It...

Nov 2020
(0)
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CIO

Cerner has kept their promises. Cerner's timelines have changed, and there are some offerings that...

Nov 2020
(0)
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CIO

I have negotiated with Cerner on a couple of different levels to the point where I feel like they...

Nov 2020
(0)
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CIO

Using Cerner's upgrade services has made our upgrades go really well and really smoothly. Upgrades...

Nov 2020
(0)
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CIO

We have an outstanding client executive who we meet with regularly. If Cerner sees something that...

Nov 2020
(0)
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CIO

The revenue cycle piece still has some challenges. We are still having some challenges with getting...

Nov 2020
(0)
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Physician

There are financial gains with Cerner's solution. If I were a financial person, I would say we would...

Nov 2020
(0)
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Physician

I believe that Cerner’s solution is immature and is being implemented by people who do not have a...

Nov 2020
(0)
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Director

Cerner is in line with any other vendor we have dealt with. I wouldn't say that they nickel-and-dime...

Oct 2020
(0)
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Director

Cerner's training was good, but their upgrades have brought up some issues in the past. Some of...

Oct 2020
(0)
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Director

Cerner keeps their promises with the core solution but not with the third-party integration. The...

Oct 2020
(0)
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Director

Cerner's training has been a little better with Cerner Practice Management than it has with some of...

Oct 2020
(0)
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VP/Other Executive

The practice management side hasn't been fully embraced for both process and technology reasons. I...

Sep 2020
(0)
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VP/Other Executive

Cerner has shown a willingness to try to optimize things. They have tried to help with some of the...

Sep 2020
(0)
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VP/Other Executive

We went down the road of revenue cycle transaction services being contracted through Cerner. So we...

Sep 2020
(0)
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VP/Other Executive

Generally, the service tickets with Cerner go through our information systems department, but we...

Sep 2020
(0)
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VP/Other Executive

We can tell that Cerner is working extremely hard to put advanced functionality into the revenue...

Sep 2020
(0)
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VP/Other Executive

When Cerner is talking about what the product development team is working on and we look at their...

Sep 2020
(0)
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VP/Other Executive

We have been in a somewhat stable pattern for a while with Cerner. That doesn't mean the system has...

Sep 2020
(0)
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VP/Other Executive

I probably wouldn't buy Cerner Practice Management again. I like a lot of the people at Cerner, but...

Sep 2020
(0)
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CIO

I worked with Cerner in the days when I felt like they were nickel-and-diming for everything. What...

Aug 2020
(0)
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CIO

Our overall satisfaction will probably be better in a year from now if we can get better than the...

Aug 2020
(0)
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CIO

Things are going pretty well with the product. All of our physicians have gotten used to it. Some...

Aug 2020
(0)
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CIO

Cerner has asked their customers in a certain group about how often they should communicate. They...

Aug 2020
(0)
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CIO

Our end users like Cerner's system better than some of the functionality we had with another...

Aug 2020
(0)
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CIO

We are still optimizing the Cerner system and doing a lot of other things. Cerner's big focus should...

Aug 2020
(0)
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CIO

Some of Cerner's executives aren't really involved, but I have access to two pretty good...

Aug 2020
(0)
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CIO

In terms of driving tangible outcomes, our charges went really high, so we were leaving a lot on the...

Aug 2020
(0)
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CIO

One reason our implementation of the Cerner system was difficult was that Cerner blamed anything...

Aug 2020
(0)
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Director

We have had other vendors that have been much better with their support during the COVID-19 crisis...

Jul 2020
(0)
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Director

There isn't an easy way for analysts to stay updated on new and upcoming versions. There are no...

Jul 2020
(0)
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VP/Other Executive

We already had a relationship with Cerner, and for that reason, we probably would buy the product...

Jul 2020
(0)
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VP/Other Executive

The product doesn’t integrate much with other things, but I think the vendor is getting better with...

Jul 2020
(0)
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VP/Other Executive

The ease of use of the system is getting a little better, but some of the problems come from our...

Jul 2020
(0)
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COO

Cerner is fine at avoiding nickel-and-diming and keeping their promises. They have done a good job....

Jul 2020
(0)
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COO

The vendor’s revenue cycle and PM sides really need to improve. They have been stable and adequate...

Jul 2020
(0)
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Analyst/Coordinator

We didn’t purchase all the bells and whistles that Cerner had to offer. Understanding among users...

May 2020
(0)
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