Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Cerner Practice Management Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
In clinics like ours, all of the front-office work is done in a practice management application....
Login or Create an Account to see details.
Manager
Cerner has kept their promises to us. At one point, we explained our situation and our workflows to...
Login or Create an Account to see details.
Manager
We absolutely have executive involvement with Cerner, and the person we work with is fantastic. I...
Login or Create an Account to see details.
VP/Other Executive
Cerner still has a lot of work to do. There has been a lot of effort between our organization and...
Login or Create an Account to see details.
VP/Other Executive
Cerner's help desk has been better. We still have a few pockets where Cerner is basically shifting...
Login or Create an Account to see details.
VP/Other Executive
Cerner's executives have actually been very involved, and we have to regulate that.
Login or Create an Account to see details.
CIO
We put our toe in the water with the system, and right now, we are regretting our decision to a...
Login or Create an Account to see details.
Director
I am not as fond of Cerner Practice Management as I am of the other Cerner products we use. It can...
Login or Create an Account to see details.
Director
In general, Cerner is overpriced. I see the sales orders that come through about what we paid for...
Login or Create an Account to see details.
CIO
Cerner has gotten a lot better in terms of nickel-and-diming. I am going to work with them on...
Login or Create an Account to see details.
CIO
Cerner is a busy company, and they are transitioning with their Amazon Web Services relationship,...
Login or Create an Account to see details.
CIO
There are things that would be easier to do in Epic's system, but Cerner's is fine. Cerner actually...
Login or Create an Account to see details.
CIO
Cerner tells us they have packages that can fix issues. Most of the time, the packages do fix the...
Login or Create an Account to see details.
CIO
Cerner charges us by concurrent users. So the more users we have, the higher our fee is. They are...
Login or Create an Account to see details.
CIO
We believe the version of Cerner we have is head and shoulders above the multi-tenant ASP system...
Login or Create an Account to see details.
CIO
Cerner Practice Management is a decent product and works well with the record system. The solution...
Login or Create an Account to see details.
CIO
We get poor training from Cerner for Cerner Practice Management. Cerner isn't knowledgeable and is...
Login or Create an Account to see details.
CIO
We get horrible support from Cerner for the system. They charge us huge amounts of money for...
Login or Create an Account to see details.
Director
It is hard for Cerner to keep their promises because we are in a shared domain. I get that to an...
Login or Create an Account to see details.
Director
The implementation was great for Cerner Practice Management. We are still very involved with Cerner...
Login or Create an Account to see details.
Director
Our overall satisfaction is pretty good. Our satisfaction will be the same or better in a year from...
Login or Create an Account to see details.
Director
A struggle I have with Cerner's ongoing support is that they have a generic 1-800 number. Cerner's...
Login or Create an Account to see details.
CIO
Cerner has really worked hard at helping us adjust to requirements. Cerner has been great about...
Login or Create an Account to see details.
CIO
I don't think either Cerner or us really understood how the revenue cycle needed to work for us. It...
Login or Create an Account to see details.
CIO
Cerner has kept their promises. Cerner's timelines have changed, and there are some offerings that...
Login or Create an Account to see details.
CIO
I have negotiated with Cerner on a couple of different levels to the point where I feel like they...
Login or Create an Account to see details.
CIO
Using Cerner's upgrade services has made our upgrades go really well and really smoothly. Upgrades...
Login or Create an Account to see details.
CIO
We have an outstanding client executive who we meet with regularly. If Cerner sees something that...
Login or Create an Account to see details.
CIO
The revenue cycle piece still has some challenges. We are still having some challenges with getting...
Login or Create an Account to see details.
Physician
There are financial gains with Cerner's solution. If I were a financial person, I would say we would...
Login or Create an Account to see details.
Physician
I believe that Cerner’s solution is immature and is being implemented by people who do not have a...
Login or Create an Account to see details.
Director
Cerner is in line with any other vendor we have dealt with. I wouldn't say that they nickel-and-dime...
Login or Create an Account to see details.
Director
Cerner's training was good, but their upgrades have brought up some issues in the past. Some of...
Login or Create an Account to see details.
Director
Cerner keeps their promises with the core solution but not with the third-party integration. The...
Login or Create an Account to see details.
Director
Cerner's training has been a little better with Cerner Practice Management than it has with some of...
Login or Create an Account to see details.
VP/Other Executive
The practice management side hasn't been fully embraced for both process and technology reasons. I...
Login or Create an Account to see details.
VP/Other Executive
Cerner has shown a willingness to try to optimize things. They have tried to help with some of the...
Login or Create an Account to see details.
VP/Other Executive
We went down the road of revenue cycle transaction services being contracted through Cerner. So we...
Login or Create an Account to see details.
VP/Other Executive
Generally, the service tickets with Cerner go through our information systems department, but we...
Login or Create an Account to see details.
VP/Other Executive
We can tell that Cerner is working extremely hard to put advanced functionality into the revenue...
Login or Create an Account to see details.
VP/Other Executive
When Cerner is talking about what the product development team is working on and we look at their...
Login or Create an Account to see details.
VP/Other Executive
We have been in a somewhat stable pattern for a while with Cerner. That doesn't mean the system has...
Login or Create an Account to see details.
VP/Other Executive
I probably wouldn't buy Cerner Practice Management again. I like a lot of the people at Cerner, but...
Login or Create an Account to see details.
CIO
I worked with Cerner in the days when I felt like they were nickel-and-diming for everything. What...
Login or Create an Account to see details.
CIO
Our overall satisfaction will probably be better in a year from now if we can get better than the...
Login or Create an Account to see details.
CIO
Things are going pretty well with the product. All of our physicians have gotten used to it. Some...
Login or Create an Account to see details.
CIO
Cerner has asked their customers in a certain group about how often they should communicate. They...
Login or Create an Account to see details.
CIO
Our end users like Cerner's system better than some of the functionality we had with another...
Login or Create an Account to see details.
CIO
We are still optimizing the Cerner system and doing a lot of other things. Cerner's big focus should...
Login or Create an Account to see details.
CIO
Some of Cerner's executives aren't really involved, but I have access to two pretty good...
Login or Create an Account to see details.
CIO
In terms of driving tangible outcomes, our charges went really high, so we were leaving a lot on the...
Login or Create an Account to see details.
CIO
One reason our implementation of the Cerner system was difficult was that Cerner blamed anything...
Login or Create an Account to see details.
Director
We have had other vendors that have been much better with their support during the COVID-19 crisis...
Login or Create an Account to see details.
Director
There isn't an easy way for analysts to stay updated on new and upcoming versions. There are no...
Login or Create an Account to see details.
VP/Other Executive
We already had a relationship with Cerner, and for that reason, we probably would buy the product...
Login or Create an Account to see details.
VP/Other Executive
The product doesn’t integrate much with other things, but I think the vendor is getting better with...
Login or Create an Account to see details.
VP/Other Executive
The ease of use of the system is getting a little better, but some of the problems come from our...
Login or Create an Account to see details.
COO
Cerner is fine at avoiding nickel-and-diming and keeping their promises. They have done a good job....
Login or Create an Account to see details.
COO
The vendor’s revenue cycle and PM sides really need to improve. They have been stable and adequate...
Login or Create an Account to see details.
Analyst/Coordinator
We didn’t purchase all the bells and whistles that Cerner had to offer. Understanding among users...
Login or Create an Account to see details.
Director
The reason we are looking at a replacement is that we don't feel like the Cerner PM solution is...
Login or Create an Account to see details.
Director
We are in the process of deciding whether we are going to use the vendor's product that we have on...
Login or Create an Account to see details.
CIO
The integration between the Cerner system and our revenue cycle system continues to be challenging....
Login or Create an Account to see details.
CIO
When we realized that we were going to have to leave our previous vendor and go down the path of a...
Login or Create an Account to see details.
Physician
If the vendor had somebody who was cross-trained on the system, that would be beneficial from a...
Login or Create an Account to see details.
Physician
The system does very well for a large, multispecialty group. Nothing is perfect, but the system is...
Login or Create an Account to see details.
VP/Other Executive
Sometimes we know that things are coming in the future, but it takes longer to get to the newer...
Login or Create an Account to see details.
VP/Other Executive
Oftentimes, when we do upgrades, we have to reconfigure some things because the upgrade has caused...
Login or Create an Account to see details.
VP/Other Executive
There isn't much hands-on or at-the-elbow training from Cerner after upgrades. Cerner usually just...
Login or Create an Account to see details.
VP/Other Executive
Cerner has a good regulatory system. It supports our goals. The system is fairly intuitive compared...
Login or Create an Account to see details.
Director
Cerner does not charge us for every little thing, We get decent value for what we get.
Login or Create an Account to see details.
Director
Cerner is proactive because we nag them and stay on top of them. We are able to get ahold of...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Reports
Preferences
Related Blogs
Keys to Winning in an Old Market: The Recipe for PM Success