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Current Time Inside Cache Tag Helper: 12/1/2020 2:08:53 AM and Model.EvProductId = 75783

Commentary Summary

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Neither
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Negative
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have different parts of the hospital using different costing systems, so that is where there...

Nov 2020
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Analyst/Coordinator

Interfacing and Integration

Supporting our integration probably goes back to Analytics Explorer because we are able to bring...

Nov 2020
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Analyst/Coordinator

Lessons Learned

With Analytics Explorer, part of the ownership of end user ease of use is on our department...

Nov 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We are able to get information to our end users. I am thinking especially of department managers;...

Nov 2020
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Director

Functionality and Upgrades

We have been using this system for several years. A data presentation tool brings in the data...

Nov 2020
 Helpful

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CIO

Functionality and Upgrades

Analytics Explorer has given us some financial capabilities. We have grown a little bit as an...

Oct 2020
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CIO

Functionality and Upgrades

There have been questions about RelayHealth over the years. Some of the vendor's people aren't as...

Oct 2020
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CIO

Service and Support

I would give the vendor a low rating for being proactive since they moved to Change Healthcare. To...

Oct 2020
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CIO

Other Observations & Comments

Depending on the circumstance and what people want to use Analytics Explorer for, I would have no...

Oct 2020
 Helpful

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Manager

Future Outlook

Change Healthcare could be better about supporting our integration goals. This is one of the reasons...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We are always clear about what the vendor's charges are going to be. There are options to do things...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The solution is not too hard to build in, but it is a little tricky for end users to use. That makes...

Oct 2020
 Helpful

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Manager

Future Outlook

We haven't moved up to the vendor's new tool yet. I think that there are some really nice things...

Oct 2020
 Helpful

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VP/Other Executive

Implementation and Training

With the vendor's implementation services, we have had a couple of hiccups here and there. So the...

Jun 2020
 Helpful

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VP/Other Executive

Implementation and Training

The training from the vendor was actually really good. I was very pleased. Change Healthcare came...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

For the most part, the product works as advertised and as expected, and we are able to get what we...

Jun 2020
 Helpful

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VP/Other Executive

Relationship

Change Healthcare is very proactive; they reach out quite often, and that is good. Their executive...

Jun 2020
 Helpful

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VP/Other Executive

Future Outlook

We purchased Analytics Explorer years ago and have had great success. We are very happy with it. It...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

Change Healthcare was fantastic, extremely proactive, and very helpful. They gave us some free...

Jun 2020
 Helpful

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VP/Other Executive

Relationship

There are probably a couple of things Change Healthcare could do a little better, but the vendor has...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

We have had some struggles trying to work on our relationship to get claims clearinghouse data from...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare avoids charging for every little thing, and they are pretty good. They help us...

Jun 2020
 Helpful

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VP/Other Executive

Future Outlook

We have recommended Analytics Explorer to several people already. The vendor has been great to work...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare has been great with the COVID-19 crisis. They have reached out to all users and...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have been a customer for a long time. When we purchased Analytics Explorer, we had it linked to...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Analytics Explorer is a much nimbler tool than our previous system was. We can do so much with it....

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

The challenges we have fall back on us and how we build and organize things. The tool itself is very...

May 2020
 Helpful

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Analyst/Coordinator

Future Outlook

There are certain enhancements within Analytics Explorer that we would like. For example, we can't...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

We always feel very valued and respected as a customer. We have always appreciated the fact that the...

May 2020
 Helpful

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Director

Functionality and Upgrades

Analytics Explorer has certainly exceeded my expectations. We have been able to build in a lot of...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Change Healthcare’s system is very easy to use, intuitive, and quick, and the menus are well thought...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

For Analytics Explorer, Change Healthcare is a little behind on upgrade schedules. So they are not...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Analytics Explorer is a very good visualization tool in terms of graphing and mapping, and it is...

Apr 2020
 Helpful

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Director

Service and Support

Sometimes Change Healthcare is a little slow to solve problems with the application. We have...

Apr 2020
(1)
 Helpful

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Director

Functionality and Upgrades

Analytics Explorer is really a product called TIBCO Spotfire. Change Healthcare took that product...

Apr 2020
 Helpful

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Director

Implementation and Training

Change Healthcare’s training is pretty good. It could have been a little better, but it wasn’t...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We haven’t been charged for our general support questions, so I don’t think the vendor charges for...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I haven’t seen a whole lot of new functionality in the system, but it is still stable.

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Our end users find the system to be easy to use. Once the system is developed, it seems to be pretty...

Mar 2020
 Helpful

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Manager

Service and Support

I don’t really have any proactive thoughts. I have never seen any bulletins.

Mar 2020
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Manager

Relationship

I don’t think we have ever had any executive involvement, at least not from my perspective.

Mar 2020
 Helpful

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Manager

Other Observations & Comments

I want to see better active directory group integrations and better auditing tools. With the...

Mar 2020
 Helpful

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Manager

Service and Support

We use the product for reporting, and we utilize a number of reports. Anytime I need a new report...

Mar 2020
 Helpful

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Manager

Implementation and Training

I would like to see the vendor provide a training course for reporting and show us how to create reports....

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

As a business, the vendor has to charge for the product they offer, but I don’t think they...

Mar 2020
 Helpful

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Manager

Relationship

The vendor sends out emails to providers to let us know when upgrades are coming. Whenever I need a...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

All the upgrades that the vendor offers have notes attached so that providers can view the release...

Mar 2020
 Helpful

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Manager

Relationship

We have worked with the vendor for years now, and I am satisfied with the product.

Mar 2020
 Helpful

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