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User Commentary

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VP/Other Executive

Implementation and Training

With the vendor's implementation services, we have had a couple of hiccups here and there. So the...

Jun 2020
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VP/Other Executive

Implementation and Training

The training from the vendor was actually really good. I was very pleased. Change Healthcare came...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

For the most part, the product works as advertised and as expected, and we are able to get what we...

Jun 2020
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VP/Other Executive

Relationship

Change Healthcare is very proactive; they reach out quite often, and that is good. Their executive...

Jun 2020
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VP/Other Executive

Future Outlook

We purchased Analytics Explorer years ago and have had great success. We are very happy with it. It...

Jun 2020
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VP/Other Executive

Service and Support

Change Healthcare was fantastic, extremely proactive, and very helpful. They gave us some free...

Jun 2020
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VP/Other Executive

Relationship

There are probably a couple of things Change Healthcare could do a little better, but the vendor has...

Jun 2020
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VP/Other Executive

Service and Support

We have had some struggles trying to work on our relationship to get claims clearinghouse data from...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare avoids charging for every little thing, and they are pretty good. They help us...

Jun 2020
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VP/Other Executive

Future Outlook

We have recommended Analytics Explorer to several people already. The vendor has been great to work...

Jun 2020
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Analyst/Coordinator

Service and Support

Change Healthcare has been great with the COVID-19 crisis. They have reached out to all users and...

May 2020
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Analyst/Coordinator

Service and Support

We have been a customer for a long time. When we purchased Analytics Explorer, we had it linked to...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Analytics Explorer is a much nimbler tool than our previous system was. We can do so much with it....

May 2020
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Analyst/Coordinator

Service and Support

The challenges we have fall back on us and how we build and organize things. The tool itself is very...

May 2020
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Analyst/Coordinator

Future Outlook

There are certain enhancements within Analytics Explorer that we would like. For example, we can't...

May 2020
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Analyst/Coordinator

Relationship

We always feel very valued and respected as a customer. We have always appreciated the fact that the...

May 2020
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Director

Functionality and Upgrades

Analytics Explorer has certainly exceeded my expectations. We have been able to build in a lot of...

Apr 2020
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Director

Functionality and Upgrades

Change Healthcare’s system is very easy to use, intuitive, and quick, and the menus are well thought...

Apr 2020
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Director

Functionality and Upgrades

For Analytics Explorer, Change Healthcare is a little behind on upgrade schedules. So they are not...

Apr 2020
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Director

Functionality and Upgrades

Analytics Explorer is a very good visualization tool in terms of graphing and mapping, and it is...

Apr 2020
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Director

Service and Support

Sometimes Change Healthcare is a little slow to solve problems with the application. We have...

Apr 2020
(1)
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Director

Functionality and Upgrades

Analytics Explorer is really a product called TIBCO Spotfire. Change Healthcare took that product...

Apr 2020
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Director

Implementation and Training

Change Healthcare’s training is pretty good. It could have been a little better, but it wasn’t...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We haven’t been charged for our general support questions, so I don’t think the vendor charges for...

Mar 2020
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Manager

Functionality and Upgrades

I haven’t seen a whole lot of new functionality in the system, but it is still stable.

Mar 2020
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Manager

Functionality and Upgrades

Our end users find the system to be easy to use. Once the system is developed, it seems to be pretty...

Mar 2020
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Manager

Service and Support

I don’t really have any proactive thoughts. I have never seen any bulletins.

Mar 2020
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Manager

Relationship

I don’t think we have ever had any executive involvement, at least not from my perspective.

Mar 2020
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Manager

Other Observations & Comments

I want to see better active directory group integrations and better auditing tools. With the...

Mar 2020
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Manager

Service and Support

We use the product for reporting, and we utilize a number of reports. Anytime I need a new report...

Mar 2020
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Manager

Implementation and Training

I would like to see the vendor provide a training course for reporting and show us how to create reports....

Mar 2020
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Manager

ROI / Cost (care and feeding)

As a business, the vendor has to charge for the product they offer, but I don’t think they...

Mar 2020
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Manager

Relationship

The vendor sends out emails to providers to let us know when upgrades are coming. Whenever I need a...

Mar 2020
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Manager

Functionality and Upgrades

All the upgrades that the vendor offers have notes attached so that providers can view the release...

Mar 2020
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Manager

Relationship

We have worked with the vendor for years now, and I am satisfied with the product.

Mar 2020
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Director

Functionality and Upgrades

The output from Analytics Explorer is good, but the system isn’t easy to use for someone who doesn’t...

Aug 2019
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Analyst/Coordinator

Technology

The dashboards take a while to load when they are bigger or when they have to attach to a server....

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

Analytics Explorer is web based, so it can be harder for our end users. The loading takes a long...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

We like the build on the client side of Analytics Explorer. We don't have to have SQL to enjoy the...

Aug 2019
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Analyst/Coordinator

Future Outlook

We have a lot of expectations that need to be changed, and if Change Healthcare keeps going in the...

Aug 2019
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Director

Functionality and Upgrades

The information designer is really confusing. There are all these little pieces that we have to use...

Jul 2019
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Director

Service and Support

Change Healthcare avoids charging for every little thing. We technically have been turned over to...

Jul 2019
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CIO

Functionality and Upgrades

We like Analytics Explorer; it has been one of the better products we have purchased. Analytics...

Jun 2019
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Director

Other Observations & Comments

If given the choice, I would definitely purchase Analytics Explorer again.

Jun 2019
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Director

Other Observations & Comments

We have struggled with Analytics Explorer's performance. We deal with millions of data lines, and we...

Jun 2019
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Director

Functionality and Upgrades

Change Healthcare does not handle upgrade implementations very well.

Jun 2019
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Director

Functionality and Upgrades

Change Healthcare does really well with the visualizations they offer. We have the ability to take...

Jun 2019
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Director

Functionality and Upgrades

Analytics Explorer is really good at driving tangible outcomes. We have seen a drastic shift in our...

Jun 2019
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Manager

Functionality and Upgrades

From a technical perspective, Analytics Explorer seems pretty easy and straightforward. There are...

Jun 2019
 Helpful

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Manager

Service and Support

Any issues that we have get escalated to a third-party company that we don’t get to talk to. Even...

Jun 2019
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Manager

Sales and Contracting

Change Healthcare has some great visualization tools, but we have to pay for them. I wish we could...

Jun 2019
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Manager

ROI / Cost (care and feeding)

I do feel like we get nickel-and-dimed quite a bit. We have access to a lot of tools, but of course,...

Jun 2019
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Manager

Functionality and Upgrades

The upgrades go smoothly for the most part, except for the fact that they are all codependent upon...

Jun 2019
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Manager

Implementation and Training

Navigating the product seems pretty easy once we figure out how to get into the product. The initial...

Jun 2019
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Manager

Service and Support

We have had great support. We have monthly and sometimes biweekly calls. All the executives know my...

Jun 2019
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Director

Service and Support

Change Healthcare is pretty good about keeping their promises. The system is very well integrated....

May 2019
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Director

ROI / Cost (care and feeding)

Depending on the product, we get nickel-and-dimed by Change Healthcare. Change Healthcare inherited...

May 2019
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Analyst/Coordinator

Service and Support

Getting Analytics Explorer going requires a bit of a learning curve, but that is the case with any...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

I would like to use the back end and program things a little more in Analytics Explorer. In a...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

Analytics Explorer is easy to use and requires only a minimal amount of training. Sometimes people...

May 2019
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VP/Other Executive

Functionality and Upgrades

We have had Analytics Explorer for a few years. We are a few versions behind at this point. What I...

May 2019
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VP/Other Executive

Implementation and Training

I would be remiss if I did not say that our IT group is frustrated with Change Healthcare's...

May 2019
 Helpful

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VP/Other Executive

Lessons Learned

What I find challenging about Analytics Explorer is how complex the system is for unskilled database...

May 2019
 Helpful

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VP/Other Executive

Service and Support

Change Healthcare is not proactive with their support. We have to reach out to them. We would like...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I am more of an end user in Analytics Explorer. I don't do the building. How easy the system is to...

May 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Interoperability is a huge topic, and with Analytics Explorer, we can bring in so much data from...

May 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don't see a lot of involvement from Change Healthcare's executives, but my boss gets calls from...

May 2019
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Director

Relationship

My experience with Change Healthcare has been great. Any struggles with the tools or the...

May 2019
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Director

Functionality and Upgrades

The guided analytics that the system provides are system agnostic. We can pull in all sorts of data...

May 2019
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Director

Interfacing and Integration

Analytics Explorer doesn't have as much direct integration with certain vendors' systems as some...

May 2019
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Director

Implementation and Training

After taking the training provided by the vendor, the casual user could get into the system and use...

May 2019
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Director

Other Observations & Comments

Change Healthcare should get their data-governance structure in place before they tackle the...

May 2019
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Analyst/Coordinator

Service and Support

Analytics Explorer has a very nice chat area where we can post on community boards, and I have...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have been creating some very complex dashboards lately, and Analytics Explorer is really great...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

A major factor in getting the data to line up in Analytics Explorer is tricking the system into...

Apr 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

If budget weren’t an issue, we probably wouldn’t have picked Analytics Explorer because there are...

Apr 2019
 Helpful

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Manager

Future Outlook

Analytics Explorer has provided reporting and analytics functions that our finance department never...

Apr 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Analytics Explorer is an overlay for us. There are a lot of different vendors out there in the...

Apr 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We currently pay an annual maintenance fee, and that takes care of any service requests we submit...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Analytics Explorer makes it very easy for us to bring in data rapidly. We don’t have to do a lot of...

Apr 2019
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Analyst/Coordinator

Other Observations & Comments

The design and development of multiple data sources coming in require some very intense...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

Analytics Explorer is available for many different levels of user ability, so even someone who...

Apr 2019
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Director

Implementation and Training

The thing that I miss about the product is not being part of that community. Change Healthcare would...

Apr 2019
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Director

Functionality and Upgrades

Analytics Explorer's reports take our hospital charges and bring those charges down to the...

Apr 2019
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Analyst/Coordinator

Implementation and Training

The nature of the work we do with Analytics Explorer is complicated, so using the system involves a...

Apr 2019