Clinical Exchange Patient Portal (RelayHealth) Comments

 

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Commentary Summary

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Neither
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User Commentary

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CIO

Interfacing and Integration

We would look at other options before buying Clinical Exchange Patient Portal again. We don't know...

Oct 2019
 Helpful

 or  to see details.

CIO

Service and Support

We haven't had problems with Clinical Exchange Patient Portal that required support, but the...

Oct 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Clinical Exchange Patient Portal is very user friendly. Many people here use and love the software....

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

Change Healthcare's patient portal really isn't that different from any other patient portal. Any...

Jun 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Change Healthcare has finally admitted that they won't be able to get the 2015 certification to...

Jan 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Change Healthcare's inability to get their certification within the necessary time frame really puts...

Jan 2019
 Helpful

 or  to see details.

CIO

Service and Support

Change Healthcare has lost a lot of key players with whom we developed relationships. Those people...

Dec 2018
 Helpful

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CIO

Functionality and Upgrades

There were only a few viable alternatives to Change Healthcare's portal for a health system like...

Dec 2018
 Helpful

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CIO

Functionality and Upgrades

We have pretty good utilization numbers for Change Healthcare's portal, and it runs well. We don't...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

We are installing a patient portal from our EMR vendor, so we will eventually be losing Clinical...

Oct 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Change Healthcare's patient portal is intuitive and easy to use, and we have had a lot of success...

Oct 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I work with RelayHealth Patient Portal as an employee and as a patient user. I love that I can...

Mar 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

I haven't had much success communicating with physicians in the portal, and that is a feature that...

Mar 2018
 Helpful

 or  to see details.

CIO

Service and Support

RelayHealth has been a good vendor. They have been very cooperative, and they help us when we...

Feb 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The portal is not easy for our patients to use. What patients see and what I see as a customer...

Feb 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

RelayHealth's customer service attempts to be very helpful, but they can take a week to get anything...

Feb 2018
 Helpful

 or  to see details.

Director

Future Outlook

We use RelayHealth Patient Portal, but we have recently decided to leave RelayHealth. We are going...

Jan 2018
 Helpful

 or  to see details.

Director

Future Outlook

We only use RelayHealth's patient portal to send lab results and medication information. We can also...

Nov 2017
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Unfortunately, we still do bill pay and appointment scheduling manually. We wish RelayHealth's...

Nov 2017
 Helpful

 or  to see details.

Director

Service and Support

We believe that our utilization of RelayHealth's patient portal would be better if RelayHealth would...

Nov 2017
 Helpful

 or  to see details.

Director

Service and Support

The support has declined. Change Healthcare made some organizational changes, and we lost our...

Nov 2017
 Helpful

 or  to see details.

Director

Service and Support

The only downside of RelayHealth Patient Portal is that our medical records department has pretty...

Nov 2017
 Helpful

 or  to see details.

Director

Implementation and Training

I was involved in the initial implementation, and I thought the implementation went fine. I did the...

Nov 2017
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We use RelayHealth Patient Portal to help us meet meaningful use requirements. We haven't been...

Nov 2017
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are always educating our patients about RelayHealth Patient Portal. The strategies are generally...

Oct 2017
 Helpful

 or  to see details.

Director

Functionality and Upgrades

One of our biggest concerns is how RelayHealth Patient Portal handles patient identities. I don't...

Oct 2017
 Helpful

 or  to see details.

Director

Lessons Learned

We purchased RelayHealth Patient Portal to meet meaningful-use requirements. We are bordering on...

Oct 2017
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The RelayHealth patient portal will connect with pretty much any system. We are able to connect the...

Oct 2017
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

RelayHealth provides us with the tools we need to do marketing and other things. However, we have to...

Oct 2017
 Helpful

 or  to see details.

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