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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

People and Knowledge

Change Healthcare’s people are very engaged. There is consistent communication between us. The firm...

Oct 2022
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Director

People and Knowledge

There have been some challenges with individual staff members, and the firm has struggled to find...

Oct 2022
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Director

ROI and Cost

Change Healthcare is helping us to decrease bad debt. That is their value to us. There is a patient...

Oct 2022
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Director

People and Knowledge

There is an opportunity for Change Healthcare to be more in tune with local legislative changes to...

Oct 2022
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Director

People and Knowledge

Because of the wide scope of services and solutions that Change Healthcare offers, we are able to...

Oct 2022
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Director

Other Observations

Change Healthcare consistently meets deadlines. However, they sometimes have challenges with...

Oct 2022
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Director

Project Results

We are able to see the outcomes of the work that is done by Change Healthcare’s teams. We have seen...

Oct 2022
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Director

Other Observations

We don’t get very much strategy from Change Healthcare; that comes more from us to them. Change...

Oct 2022
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Director

ROI and Cost

Change Healthcare has high fees.

Oct 2022
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VP/Other Executive

People and Knowledge

We can always get to anyone that we need at Change Healthcare. The company is good, and they have a...

Oct 2022
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Director

Project Results

Change Healthcare works well with us and does patient interaction exceedingly well.

Sep 2022
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Director

Project Results

I don't know of any roadblocks or issues that we have with Change Healthcare. I am not aware of...

Sep 2022
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Director

Tools and Methodology

Change Healthcare has very good customer service. They try for quick resolutions, they send us...

Sep 2022
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VP/Other Executive

Tools and Methodology

We don’t get a lot of feedback about the firm from the patients, but we see very good results in...

Sep 2022
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VP/Other Executive

Relationship

There are things on the table with Change Healthcare that need improvement. The firm is supposed to...

Sep 2022
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VP/Other Executive

ROI and Cost

Change Healthcare's services are definitely not cost effective. We are not pleased with where the...

Sep 2022
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VP/Other Executive

Tools and Methodology

Change Healthcare has brought about tangible outcomes for our organization. They have decreased some...

Sep 2022
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VP/Other Executive

Tools and Methodology

I have not yet seen substantial strategic abilities from Change Healthcare. Our providers are meant...

Sep 2022
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VP/Other Executive

Tools and Methodology

Change Healthcare has a call center, and if someone is not available, the patients are routed to the...

Sep 2022
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VP/Other Executive

ROI and Cost

Change Healthcare does eligibility work for us. Any time they find that a patient has insurance,...

Sep 2022
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VP/Other Executive

Relationship

Our directors send reports to us through Change Healthcare, but those do not get delivered unless I...

Sep 2022
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Manager

Other Observations

We stick with Change Healthcare because we find it hard for patients to understand our processes. We...

Aug 2022
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Manager

Project Results

There has been a steady average over the past few years with screening rates fluctuating, but Change...

Aug 2022
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Manager

Tools and Methodology

Change Healthcare is always looking to see how they can improve the technology required to do the...

Aug 2022
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Manager

Tools and Methodology

Change Healthcare does a good job of analyzing our accounts and identifying what could be converted...

Aug 2022
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Director

Tools and Methodology

Change Healthcare has exceeded expectations at times. They consistently meet our expectations, and...

Jul 2022
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Director

Project Results

Change Healthcare's turnaround time could be improved; the timing is good, but it could be better....

Jul 2022
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VP/Other Executive

People and Knowledge

We had a project manager during the clearance portion, and that person was great through the acuity...

Jul 2022
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VP/Other Executive

Relationship

Change Healthcare’s executive involvement is strong. We would rate the firm highly in that category.

Jul 2022
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VP/Other Executive

Tools and Methodology

We have acquired a couple of things from the firm that have never actually worked, so we don’t feel...

Jul 2022
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VP/Other Executive

Tools and Methodology

One of our issues is the implementation; getting the product functioning to the level the firm...

Jul 2022
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Analyst/Coordinator

Project Results

The firm definitely tries to work with our patients, and the firm is good about keeping us updated...

Mar 2022
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Analyst/Coordinator

People and Knowledge

We have a representative who comes regularly, and they work well with us. They will look into things...

Mar 2022
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Analyst/Coordinator

Relationship

When the firm has updates, we have to go see the information on their website. It would be nice to...

Mar 2022
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VP/Other Executive

Tools and Methodology

We must think differently about how to engage with patients who need financial advocacy. We can't...

Jan 2022
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VP/Other Executive

Tools and Methodology

We need to get beyond the contingency model and think about how to get to patients who are in our...

Jan 2022
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VP/Other Executive

Relationship

Change Healthcare changed their delivery model because of COVID-19, and I give them very high marks...

Jan 2022
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VP/Other Executive

Future Outlook

Change Healthcare could really differentiate themselves from other firms, but because they are the...

Jan 2022
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VP/Other Executive

Other Observations

Change Healthcare exceeds our expectations for our current contract, but I question whether they...

Jan 2022
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