Eligibility and Enrollment Advocate
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Project Results
Using Change Healthcare, we have definitely seen decreased bad debt and have gotten increased...
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People and Knowledge
The team that is dedicated to our health system is extremely engaged and responsive. We are not just...
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Other Observations
We have some meetings that we ask the customer service representatives to attend, and Change...
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People and Knowledge
We are happy with the people Change Healthcare sends on-site. They are knowledgeable about the...
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Relationship
Change Healthcare is an excellent group, and we enjoy working with them. Anytime I reach out to the...
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Relationship
I would absolutely recommend Change Healthcare. Compared to other vendors I have worked with in this...
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ROI and Cost
We were able to go to a subscription model, so we pay a flat monthly rate no matter what Change...
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Lessons Learned
Trying to work with patients is tough, especially on the outpatient side. My issue is less with...
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Relationship
Change Healthcare is communicative and is constantly reaching out to us, so they are engaged. We...
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Project Results
We are very happy with Change Healthcare's eligibility services. They provide excellent service,...
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Tools and Methodology
I am sure things are the same in every state, but things are always changing with ACOs, CCOs, and...
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Tools and Methodology
We use Change Healthcare to do some of our complex claims, and they do a bad job. I get yelled at by...
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Relationship
Our resource from Change Healthcare is a great subject matter expert who has a great relationship...
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Relationship
Change Healthcare had turnover in some of their front-line employees and failed to tell us for a...
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ROI and Cost
We have a long-standing partnership with Change Healthcare, and even though we are pretty...
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People and Knowledge
Change Healthcare goes above and beyond by meeting the patient at their level. Patients walk away...
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People and Knowledge
We have been fortunate because there is longevity in the firm's staffing, so they continue to get...
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ROI and Cost
The world is complex, but Change Healthcare can break down internal processes in a way we can easily...
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Relationship
The firm has been sold and acquired at least three times. The bigger a company gets, the more the...
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Relationship
We engaged with Change Healthcare due to a staff shortage. We needed outside expertise. With the...
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Other Observations
Some patients get missed, and our representative tries to follow up on those people. However, some...
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Project Results
Change Healthcare has still been getting eligibility for us. The process of reviewing some of the...
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ROI and Cost
The service has helped us increase our revenue due to the ability to bill charges that the firm...
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People and Knowledge
Change Healthcare’s people are very engaged. There is consistent communication between us. The firm...
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People and Knowledge
There have been some challenges with individual staff members, and the firm has struggled to find...
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ROI and Cost
Change Healthcare is helping us to decrease bad debt. That is their value to us. There is a patient...
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People and Knowledge
There is an opportunity for Change Healthcare to be more in tune with local legislative changes to...
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People and Knowledge
Because of the wide scope of services and solutions that Change Healthcare offers, we are able to...
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Other Observations
Change Healthcare consistently meets deadlines. However, they sometimes have challenges with...
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Project Results
We are able to see the outcomes of the work that is done by Change Healthcare’s teams. We have seen...
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Other Observations
We don’t get very much strategy from Change Healthcare; that comes more from us to them. Change...
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ROI and Cost
Change Healthcare has high fees.
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People and Knowledge
We can always get to anyone that we need at Change Healthcare. The company is good, and they have a...
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Project Results
Change Healthcare works well with us and does patient interaction exceedingly well.
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Project Results
I don't know of any roadblocks or issues that we have with Change Healthcare. I am not aware of...
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Tools and Methodology
Change Healthcare has very good customer service. They try for quick resolutions, they send us...
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Tools and Methodology
We don’t get a lot of feedback about the firm from the patients, but we see very good results in...
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Relationship
There are things on the table with Change Healthcare that need improvement. The firm is supposed to...
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ROI and Cost
Change Healthcare's services are definitely not cost effective. We are not pleased with where the...
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Tools and Methodology
Change Healthcare has brought about tangible outcomes for our organization. They have decreased some...
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Tools and Methodology
I have not yet seen substantial strategic abilities from Change Healthcare. Our providers are meant...
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Tools and Methodology
Change Healthcare has a call center, and if someone is not available, the patients are routed to the...
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ROI and Cost
Change Healthcare does eligibility work for us. Any time they find that a patient has insurance,...
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Relationship
Our directors send reports to us through Change Healthcare, but those do not get delivered unless I...
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Other Observations
We stick with Change Healthcare because we find it hard for patients to understand our processes. We...
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Project Results
There has been a steady average over the past few years with screening rates fluctuating, but Change...
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Tools and Methodology
Change Healthcare is always looking to see how they can improve the technology required to do the...
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Tools and Methodology
Change Healthcare does a good job of analyzing our accounts and identifying what could be converted...
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Tools and Methodology
Change Healthcare has exceeded expectations at times. They consistently meet our expectations, and...
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Project Results
Change Healthcare's turnaround time could be improved; the timing is good, but it could be better....
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People and Knowledge
We had a project manager during the clearance portion, and that person was great through the acuity...
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Relationship
Change Healthcare’s executive involvement is strong. We would rate the firm highly in that category.
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Tools and Methodology
We have acquired a couple of things from the firm that have never actually worked, so we don’t feel...
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Tools and Methodology
One of our issues is the implementation; getting the product functioning to the level the firm...
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