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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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VP/Other Executive

Change Healthcare certainly consistently meets our expectations. But their delivery is average, not...

Oct 2021
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VP/Other Executive

Our relationship has been more of a pull than a push. We are having to spend energy managing the...

Oct 2021
||
(0)
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VP/Other Executive

Change Healthcare hired a new person to support our inventory, and that has brought resolution to...

Oct 2021
||
(0)
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VP/Other Executive

It might be time to change out the firm's services. Part of the challenge in changing firms is...

Oct 2021
||
(0)
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Director

We have been partners with Change Healthcare for a while in the eligibility space, and they have...

Sep 2021
||
(0)
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Director

The one thing we run into consistently with Change Healthcare is a reconciliation issue, which is...

Sep 2021
||
(0)
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Director

Change Healthcare has been a good partner in our initial phasing of the contract and in adding a lot...

Sep 2021
||
(0)
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Director

This particular solution has been a great product for us. I would like Change Healthcare to be a...

Sep 2021
||
(0)
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VP/Other Executive

I know the people that are in charge by their first names. They call me, and I call them. They send...

Aug 2021
||
(0)
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VP/Other Executive

When COVID-19 happened, Change Healthcare's people donned their protective equipment and stayed...

Aug 2021
||
(0)
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VP/Other Executive

The firm did very well with the main engagements. Change Healthcare is helping us understand the...

Aug 2021
||
(0)
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Director

I would probably give Change Healthcare a solid B rating. They are good to work with, but they come...

Aug 2021
||
(0)
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Director

Change Healthcare gets us reports, but sometimes I need X, Y and Z, and they only get me X. I asked...

Aug 2021
||
(0)
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Director

We would like Change Healthcare to sit down with us and ask us what we really need, what they can...

Aug 2021
||
(0)
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Director

Change Healthcare brought in a new site manager. This person brings a lot of enthusiasm and a fresh...

Aug 2021
||
(0)
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Director

We found out that Change Healthcare won Best in KLAS for eligibility enrollment, and we decided to...

Jun 2021
||
(0)
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Director

Change Healthcare completed their implementation on time with no issues. Their implementation was...

Jun 2021
||
(0)
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Director

Change Healthcare reduced costs for our services. The number of applications for Medicaid has...

Jun 2021
||
(0)
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Director

We had an issue with one of Change Healthcare's team members, and an executive came to take care of...

Jun 2021
||
(0)
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Director

Change Healthcare's product is great, but their IT support was lacking during the implementation....

Mar 2021
||
(0)
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Director

Change Healthcare dropped the ball with the enrollment side. We had a lot of issues with the staff...

Mar 2021
||
(0)
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Director

Change Healthcare did not keep their promises in terms of the timeline for completing the project....

Mar 2021
||
(0)
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Director

Change Healthcare is knowledgeable about what they are doing and how to set everything up. Their...

Mar 2021
||
(0)
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Director

I have done medical eligibility at a lot of different sites and am well versed in the process, but a...

Feb 2021
||
(0)
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Director

We have issues with the date of birth. Change Healthcare has changed their Medicaid eligibility...

Feb 2021
||
(0)
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Director

We are in contact with one leader from Change Healthcare. The person is outstanding. I am not sure...

Feb 2021
||
(0)
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Director

Change Healthcare exceeds our expectations. They go above and beyond in any circumstances where they...

Feb 2021
||
(0)
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Director

As soon as we were allowed to have online applications, the vendor jumped on adding that...

Feb 2021
||
(0)
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Director

I don’t see the vendor executives ever attending meetings. It doesn’t mean they are not doing things...

Feb 2021
||
(0)
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Director

Change Healthcare is a solid vendor that does more for us than the other vendor we have. I would...

Feb 2021
||
(0)
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Manager

Change Healthcare works well with us. Because of COVID-19, they have been communicating by phone...

Jan 2021
||
(0)
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Manager

Change Healthcare has been pretty stable. There have been a few instances of turnover in the past...

Jan 2021
||
(0)
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Director

We plan on sticking with Change Healthcare. They are very customer-service oriented. They are quick...

Dec 2020
||
(0)
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Director

Our only pain point with Change Healthcare is that the vendor is so large and has so many different...

Dec 2020
||
(0)
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Director

Change Healthcare doesn't nickel-and-dime us. We pay the vendor a contingency fee.

Dec 2020
||
(0)
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