Eligibility and Enrollment Advocate
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Analyst/Coordinator

The firm definitely tries to work with our patients, and the firm is good about keeping us updated...

Mar 2022
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Analyst/Coordinator

We have a representative who comes regularly, and they work well with us. They will look into things...

Mar 2022
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Analyst/Coordinator

When the firm has updates, we have to go see the information on their website. It would be nice to...

Mar 2022
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VP/Other Executive

We must think differently about how to engage with patients who need financial advocacy. We can't...

Jan 2022
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VP/Other Executive

We need to get beyond the contingency model and think about how to get to patients who are in our...

Jan 2022
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VP/Other Executive

Change Healthcare changed their delivery model because of COVID-19, and I give them very high marks...

Jan 2022
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VP/Other Executive

Change Healthcare could really differentiate themselves from other firms, but because they are the...

Jan 2022
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VP/Other Executive

Change Healthcare exceeds our expectations for our current contract, but I question whether they...

Jan 2022
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Director

We use Change Healthcare to complete all our long-term care paperwork and disability applications...

Nov 2021
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VP/Other Executive

Change Healthcare certainly consistently meets our expectations. But their delivery is average, not...

Oct 2021
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VP/Other Executive

Our relationship has been more of a pull than a push. We are having to spend energy managing the...

Oct 2021
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VP/Other Executive

Change Healthcare hired a new person to support our inventory, and that has brought resolution to...

Oct 2021
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VP/Other Executive

It might be time to change out the firm's services. Part of the challenge in changing firms is...

Oct 2021
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Director

We have been partners with Change Healthcare for a while in the eligibility space, and they have...

Sep 2021
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Director

The one thing we run into consistently with Change Healthcare is a reconciliation issue, which is...

Sep 2021
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Director

Change Healthcare has been a good partner in our initial phasing of the contract and in adding a lot...

Sep 2021
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Director

This particular solution has been a great product for us. I would like Change Healthcare to be a...

Sep 2021
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VP/Other Executive

I know the people that are in charge by their first names. They call me, and I call them. They send...

Aug 2021
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VP/Other Executive

When COVID-19 happened, Change Healthcare's people donned their protective equipment and stayed...

Aug 2021
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VP/Other Executive

The firm did very well with the main engagements. Change Healthcare is helping us understand the...

Aug 2021
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Director

I would probably give Change Healthcare a solid B rating. They are good to work with, but they come...

Aug 2021
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Director

Change Healthcare gets us reports, but sometimes I need X, Y and Z, and they only get me X. I asked...

Aug 2021
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Director

We would like Change Healthcare to sit down with us and ask us what we really need, what they can...

Aug 2021
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Director

Change Healthcare brought in a new site manager. This person brings a lot of enthusiasm and a fresh...

Aug 2021
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Director

We found out that Change Healthcare won Best in KLAS for eligibility enrollment, and we decided to...

Jun 2021
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Director

Change Healthcare completed their implementation on time with no issues. Their implementation was...

Jun 2021
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Director

Change Healthcare reduced costs for our services. The number of applications for Medicaid has...

Jun 2021
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Director

We had an issue with one of Change Healthcare's team members, and an executive came to take care of...

Jun 2021
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