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By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
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Eligibility and Enrollment Advocate Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Other Observations
Vendors are pressing for additional sales hardcore and want to talk about all of the offerings they...
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VP/Other Executive
Relationship
We went to Chamberlin Edmonds, and that ultimately became Change Healthcare. They have been a good...
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VP/Other Executive
Tools and Methodology
Change Healthcare does well with the follow-through on the patient accounts. One of the problems...
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VP/Other Executive
Relationship
The vendor is very responsive. If their staff members ever go into patients' rooms to get...
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VP/Other Executive
Project Results
The vendor does an average job at this point with meeting our expectations, but they do a good job.
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Director
Relationship
During the COVID-19 crisis, the vendor has been pretty supportive and adaptive to change. Our...
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Director
Lessons Learned
There are sometimes challenges with communication about what exactly we were looking for from the...
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Director
Project Results
My experience has been excellent. The vendor works closely with our case management team to ensure...
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Director
People and Knowledge
The vendor has been very responsive to our needs. At one point, an employee wasn't working well....
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Director
Tools and Methodology
When we have questions about a case, the vendor responds rapidly and follows up to make sure things...
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Director
Relationship
Even though the vendor has gone off-site to perform their job due to COVID-19, they are still...
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Director
Sales and Contracting
There are contracts in place for what we pay, and we don't get charged outside of those. When there...
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Director
Project Results
The vendor is very strategic about addressing issues, even those about specific patients. When we...
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VP/Other Executive
People and Knowledge
Change Healthcare does quick work for us. They do a good job of finding the person at the front end...
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Director
Relationship
I have been using Change Healthcare for many years, and I really won’t consider anybody else because...
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Director
Relationship
We have regular meetings with the vendor, and their executives are very engaged. We have had the...
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Director
ROI and Cost
I know other vendors who work in the eligibility space and charge quite a bit more than Change...
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Director
Tools and Methodology
Overall, I am very satisfied with the vendor. They have other services, but eligibility is the...
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Director
Relationship
A lot of Change Healthcare’s senior leaders have been in the eligibility space for some time, so...
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Director
Relationship
The vendor has made so many improvements. Their customer service was so rigid before; if we didn't...
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Director
Tools and Methodology
The vendor calls regularly to make sure that we are using all of the features of the software that...
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Director
Tools and Methodology
The vendor has a personal approach, and their software is really good. Things for facilities like...
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Director
Project Results
I appreciate the fact that the vendor recognizes some of their deficiencies and that they are...
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Director
People and Knowledge
The vendor is very proactive. They don't just wait for me to ask questions. The vendor brings things...
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VP/Other Executive
People and Knowledge
We worked with Change Healthcare and another vendor, and Change Healthcare did not do as well as the...
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VP/Other Executive
Tools and Methodology
Change Healthcare has a strategic ability; they just can’t implement it. There are a lot of...
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VP/Other Executive
Relationship
Change Healthcare's service was excellent. We have a person who is on-site so many days to review...
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