Eligibility and Enrollment Advocate Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:17:01 PM and Model.EvProductId = 3130

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User Commentary

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VP/Other Executive

Other Observations

Vendors are pressing for additional sales hardcore and want to talk about all of the offerings they...

Oct 2020
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VP/Other Executive

Relationship

We went to Chamberlin Edmonds, and that ultimately became Change Healthcare. They have been a good...

Oct 2020
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VP/Other Executive

Tools and Methodology

Change Healthcare does well with the follow-through on the patient accounts. One of the problems...

Oct 2020
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VP/Other Executive

Relationship

The vendor is very responsive. If their staff members ever go into patients' rooms to get...

Oct 2020
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VP/Other Executive

Project Results

The vendor does an average job at this point with meeting our expectations, but they do a good job.

Oct 2020
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Director

Relationship

During the COVID-19 crisis, the vendor has been pretty supportive and adaptive to change. Our...

Sep 2020
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Director

Lessons Learned

There are sometimes challenges with communication about what exactly we were looking for from the...

Sep 2020
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Director

Project Results

My experience has been excellent. The vendor works closely with our case management team to ensure...

Jul 2020
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Director

People and Knowledge

The vendor has been very responsive to our needs. At one point, an employee wasn't working well....

Jul 2020
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Director

Tools and Methodology

When we have questions about a case, the vendor responds rapidly and follows up to make sure things...

Jul 2020
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Director

Relationship

Even though the vendor has gone off-site to perform their job due to COVID-19, they are still...

Jul 2020
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Director

Sales and Contracting

There are contracts in place for what we pay, and we don't get charged outside of those. When there...

Jul 2020
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Director

Project Results

The vendor is very strategic about addressing issues, even those about specific patients. When we...

Jul 2020
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VP/Other Executive

People and Knowledge

Change Healthcare does quick work for us. They do a good job of finding the person at the front end...

Jun 2020
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Director

Relationship

I have been using Change Healthcare for many years, and I really won’t consider anybody else because...

Jun 2020
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Director

Relationship

We have regular meetings with the vendor, and their executives are very engaged. We have had the...

Jun 2020
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Director

ROI and Cost

I know other vendors who work in the eligibility space and charge quite a bit more than Change...

Jun 2020
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Director

Tools and Methodology

Overall, I am very satisfied with the vendor. They have other services, but eligibility is the...

Jun 2020
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Director

Relationship

A lot of Change Healthcare’s senior leaders have been in the eligibility space for some time, so...

Jun 2020
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Director

Relationship

The vendor has made so many improvements. Their customer service was so rigid before; if we didn't...

Feb 2020
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Director

Tools and Methodology

The vendor calls regularly to make sure that we are using all of the features of the software that...

Feb 2020
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Director

Tools and Methodology

The vendor has a personal approach, and their software is really good. Things for facilities like...

Feb 2020
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Director

Project Results

I appreciate the fact that the vendor recognizes some of their deficiencies and that they are...

Feb 2020
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Director

People and Knowledge

The vendor is very proactive. They don't just wait for me to ask questions. The vendor brings things...

Feb 2020
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VP/Other Executive

People and Knowledge

We worked with Change Healthcare and another vendor, and Change Healthcare did not do as well as the...

Feb 2020
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VP/Other Executive

Tools and Methodology

Change Healthcare has a strategic ability; they just can’t implement it. There are a lot of...

Feb 2020
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VP/Other Executive

Relationship

Change Healthcare's service was excellent. We have a person who is on-site so many days to review...

Jan 2020
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