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KLAS Research Director - Mac Boyter
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User Commentary

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Director

Change Healthcare's product is great, but their IT support was lacking during the implementation....

Mar 2021
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Director

Change Healthcare dropped the ball with the enrollment side. We had a lot of issues with the staff...

Mar 2021
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Director

Change Healthcare did not keep their promises in terms of the timeline for completing the project....

Mar 2021
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Director

Change Healthcare is knowledgeable about what they are doing and how to set everything up. Their...

Mar 2021
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Director

I have done medical eligibility at a lot of different sites and am well versed in the process, but a...

Feb 2021
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Director

We have issues with the date of birth. Change Healthcare has changed their Medicaid eligibility...

Feb 2021
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Director

We are in contact with one leader from Change Healthcare. The person is outstanding. I am not sure...

Feb 2021
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Director

Change Healthcare exceeds our expectations. They go above and beyond in any circumstances where they...

Feb 2021
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Director

As soon as we were allowed to have online applications, the vendor jumped on adding that...

Feb 2021
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Director

I don’t see the vendor executives ever attending meetings. It doesn’t mean they are not doing things...

Feb 2021
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Director

Change Healthcare is a solid vendor that does more for us than the other vendor we have. I would...

Feb 2021
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Manager

Change Healthcare works well with us. Because of COVID-19, they have been communicating by phone...

Jan 2021
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Manager

Change Healthcare has been pretty stable. There have been a few instances of turnover in the past...

Jan 2021
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Director

We plan on sticking with Change Healthcare. They are very customer-service oriented. They are quick...

Dec 2020
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Director

Our only pain point with Change Healthcare is that the vendor is so large and has so many different...

Dec 2020
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Director

Change Healthcare doesn't nickel-and-dime us. We pay the vendor a contingency fee.

Dec 2020
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VP/Other Executive

Vendors are pressing for additional sales hardcore and want to talk about all of the offerings they...

Oct 2020
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VP/Other Executive

We went to Chamberlin Edmonds, and that ultimately became Change Healthcare. They have been a good...

Oct 2020
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VP/Other Executive

Change Healthcare does well with the follow-through on the patient accounts. One of the problems...

Oct 2020
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VP/Other Executive

The vendor is very responsive. If their staff members ever go into patients' rooms to get...

Oct 2020
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VP/Other Executive

The vendor does an average job at this point with meeting our expectations, but they do a good job.

Oct 2020
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Director

During the COVID-19 crisis, the vendor has been pretty supportive and adaptive to change. Our...

Sep 2020
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Director

There are sometimes challenges with communication about what exactly we were looking for from the...

Sep 2020
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Director

My experience has been excellent. The vendor works closely with our case management team to ensure...

Jul 2020
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Director

The vendor has been very responsive to our needs. At one point, an employee wasn't working well....

Jul 2020
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Director

When we have questions about a case, the vendor responds rapidly and follows up to make sure things...

Jul 2020
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Director

Even though the vendor has gone off-site to perform their job due to COVID-19, they are still...

Jul 2020
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Director

There are contracts in place for what we pay, and we don't get charged outside of those. When there...

Jul 2020
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Director

The vendor is very strategic about addressing issues, even those about specific patients. When we...

Jul 2020
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VP/Other Executive

Change Healthcare does quick work for us. They do a good job of finding the person at the front end...

Jun 2020
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Director

I have been using Change Healthcare for many years, and I really won’t consider anybody else because...

Jun 2020
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Director

We have regular meetings with the vendor, and their executives are very engaged. We have had the...

Jun 2020
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Director

I know other vendors who work in the eligibility space and charge quite a bit more than Change...

Jun 2020
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Director

Overall, I am very satisfied with the vendor. They have other services, but eligibility is the...

Jun 2020
(0)
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Director

A lot of Change Healthcare’s senior leaders have been in the eligibility space for some time, so...

Jun 2020
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