Eligibility and Enrollment Advocate
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Subject Expert
Mollie Hunt
Research Director
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User Commentary
The firm definitely tries to work with our patients, and the firm is good about keeping us updated...
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We have a representative who comes regularly, and they work well with us. They will look into things...
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When the firm has updates, we have to go see the information on their website. It would be nice to...
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We must think differently about how to engage with patients who need financial advocacy. We can't...
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We need to get beyond the contingency model and think about how to get to patients who are in our...
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Change Healthcare changed their delivery model because of COVID-19, and I give them very high marks...
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Change Healthcare could really differentiate themselves from other firms, but because they are the...
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Change Healthcare exceeds our expectations for our current contract, but I question whether they...
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We use Change Healthcare to complete all our long-term care paperwork and disability applications...
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Change Healthcare certainly consistently meets our expectations. But their delivery is average, not...
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Our relationship has been more of a pull than a push. We are having to spend energy managing the...
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Change Healthcare hired a new person to support our inventory, and that has brought resolution to...
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It might be time to change out the firm's services. Part of the challenge in changing firms is...
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We have been partners with Change Healthcare for a while in the eligibility space, and they have...
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The one thing we run into consistently with Change Healthcare is a reconciliation issue, which is...
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Change Healthcare has been a good partner in our initial phasing of the contract and in adding a lot...
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This particular solution has been a great product for us. I would like Change Healthcare to be a...
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I know the people that are in charge by their first names. They call me, and I call them. They send...
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When COVID-19 happened, Change Healthcare's people donned their protective equipment and stayed...
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The firm did very well with the main engagements. Change Healthcare is helping us understand the...
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I would probably give Change Healthcare a solid B rating. They are good to work with, but they come...
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Change Healthcare gets us reports, but sometimes I need X, Y and Z, and they only get me X. I asked...
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We would like Change Healthcare to sit down with us and ask us what we really need, what they can...
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Change Healthcare brought in a new site manager. This person brings a lot of enthusiasm and a fresh...
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We found out that Change Healthcare won Best in KLAS for eligibility enrollment, and we decided to...
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Change Healthcare completed their implementation on time with no issues. Their implementation was...
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Change Healthcare reduced costs for our services. The number of applications for Medicaid has...
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We had an issue with one of Change Healthcare's team members, and an executive came to take care of...
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