Eligibility and Enrollment Advocate
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Project Results

Using Change Healthcare, we have definitely seen decreased bad debt and have gotten increased...

Jan 2023
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Director

People and Knowledge

The team that is dedicated to our health system is extremely engaged and responsive. We are not just...

Jan 2023
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Director

Other Observations

We have some meetings that we ask the customer service representatives to attend, and Change...

Jan 2023
||
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Director

People and Knowledge

We are happy with the people Change Healthcare sends on-site. They are knowledgeable about the...

Jan 2023
||
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Director

Relationship

Change Healthcare is an excellent group, and we enjoy working with them. Anytime I reach out to the...

Jan 2023
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Director

Relationship

I would absolutely recommend Change Healthcare. Compared to other vendors I have worked with in this...

Jan 2023
||
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Director

ROI and Cost

We were able to go to a subscription model, so we pay a flat monthly rate no matter what Change...

Jan 2023
||
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Director

Lessons Learned

Trying to work with patients is tough, especially on the outpatient side. My issue is less with...

Jan 2023
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Director

Relationship

Change Healthcare is communicative and is constantly reaching out to us, so they are engaged. We...

Jan 2023
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Director

Project Results

We are very happy with Change Healthcare's eligibility services. They provide excellent service,...

Jan 2023
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Director

Tools and Methodology

I am sure things are the same in every state, but things are always changing with ACOs, CCOs, and...

Jan 2023
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Director

Tools and Methodology

We use Change Healthcare to do some of our complex claims, and they do a bad job. I get yelled at by...

Jan 2023
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Director

Relationship

Our resource from Change Healthcare is a great subject matter expert who has a great relationship...

Jan 2023
||
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Director

Relationship

Change Healthcare had turnover in some of their front-line employees and failed to tell us for a...

Jan 2023
||
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Director

ROI and Cost

We have a long-standing partnership with Change Healthcare, and even though we are pretty...

Jan 2023
||
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Director

People and Knowledge

Change Healthcare goes above and beyond by meeting the patient at their level. Patients walk away...

Jan 2023
||
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Director

People and Knowledge

We have been fortunate because there is longevity in the firm's staffing, so they continue to get...

Jan 2023
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Director

ROI and Cost

The world is complex, but Change Healthcare can break down internal processes in a way we can easily...

Jan 2023
||
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Director

Relationship

The firm has been sold and acquired at least three times. The bigger a company gets, the more the...

Jan 2023
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Director

Relationship

We engaged with Change Healthcare due to a staff shortage. We needed outside expertise. With the...

Jan 2023
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Analyst/Coordinator

Other Observations

Some patients get missed, and our representative tries to follow up on those people. However, some...

Dec 2022
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Analyst/Coordinator

Project Results

Change Healthcare has still been getting eligibility for us. The process of reviewing some of the...

Dec 2022
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Manager

ROI and Cost

The service has helped us increase our revenue due to the ability to bill charges that the firm...

Dec 2022
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Director

People and Knowledge

Change Healthcare’s people are very engaged. There is consistent communication between us. The firm...

Oct 2022
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Director

People and Knowledge

There have been some challenges with individual staff members, and the firm has struggled to find...

Oct 2022
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Director

ROI and Cost

Change Healthcare is helping us to decrease bad debt. That is their value to us. There is a patient...

Oct 2022
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Director

People and Knowledge

There is an opportunity for Change Healthcare to be more in tune with local legislative changes to...

Oct 2022
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Director

People and Knowledge

Because of the wide scope of services and solutions that Change Healthcare offers, we are able to...

Oct 2022
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Director

Other Observations

Change Healthcare consistently meets deadlines. However, they sometimes have challenges with...

Oct 2022
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Director

Project Results

We are able to see the outcomes of the work that is done by Change Healthcare’s teams. We have seen...

Oct 2022
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Director

Other Observations

We don’t get very much strategy from Change Healthcare; that comes more from us to them. Change...

Oct 2022
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Director

ROI and Cost

Change Healthcare has high fees.

Oct 2022
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VP/Other Executive

People and Knowledge

We can always get to anyone that we need at Change Healthcare. The company is good, and they have a...

Oct 2022
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Director

Project Results

Change Healthcare works well with us and does patient interaction exceedingly well.

Sep 2022
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Director

Project Results

I don't know of any roadblocks or issues that we have with Change Healthcare. I am not aware of...

Sep 2022
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Director

Tools and Methodology

Change Healthcare has very good customer service. They try for quick resolutions, they send us...

Sep 2022
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VP/Other Executive

Tools and Methodology

We don’t get a lot of feedback about the firm from the patients, but we see very good results in...

Sep 2022
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VP/Other Executive

Relationship

There are things on the table with Change Healthcare that need improvement. The firm is supposed to...

Sep 2022
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VP/Other Executive

ROI and Cost

Change Healthcare's services are definitely not cost effective. We are not pleased with where the...

Sep 2022
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VP/Other Executive

Tools and Methodology

Change Healthcare has brought about tangible outcomes for our organization. They have decreased some...

Sep 2022
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VP/Other Executive

Tools and Methodology

I have not yet seen substantial strategic abilities from Change Healthcare. Our providers are meant...

Sep 2022
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VP/Other Executive

Tools and Methodology

Change Healthcare has a call center, and if someone is not available, the patients are routed to the...

Sep 2022
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VP/Other Executive

ROI and Cost

Change Healthcare does eligibility work for us. Any time they find that a patient has insurance,...

Sep 2022
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VP/Other Executive

Relationship

Our directors send reports to us through Change Healthcare, but those do not get delivered unless I...

Sep 2022
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(0)
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Manager

Other Observations

We stick with Change Healthcare because we find it hard for patients to understand our processes. We...

Aug 2022
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Manager

Project Results

There has been a steady average over the past few years with screening rates fluctuating, but Change...

Aug 2022
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Manager

Tools and Methodology

Change Healthcare is always looking to see how they can improve the technology required to do the...

Aug 2022
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Manager

Tools and Methodology

Change Healthcare does a good job of analyzing our accounts and identifying what could be converted...

Aug 2022
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Director

Tools and Methodology

Change Healthcare has exceeded expectations at times. They consistently meet our expectations, and...

Jul 2022
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Director

Project Results

Change Healthcare's turnaround time could be improved; the timing is good, but it could be better....

Jul 2022
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(0)
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VP/Other Executive

People and Knowledge

We had a project manager during the clearance portion, and that person was great through the acuity...

Jul 2022
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(0)
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VP/Other Executive

Relationship

Change Healthcare’s executive involvement is strong. We would rate the firm highly in that category.

Jul 2022
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VP/Other Executive

Tools and Methodology

We have acquired a couple of things from the firm that have never actually worked, so we don’t feel...

Jul 2022
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(0)
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VP/Other Executive

Tools and Methodology

One of our issues is the implementation; getting the product functioning to the level the firm...

Jul 2022
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