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Eligibility and Enrollment Advocate
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Eligibility & Enrollment Services 2023: An Initial Look at Client Satisfaction
Eligibility & Enrollment Services 2023:
An Initial Look at Client Satisfaction
April 2023
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Optum/Change Healthcare Merger: Customer Insights 2022
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User Commentary

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Director

Relationship, Relationship, Relationship

Working with the staff gets me the answers that I need and gets me the patients qualified right...

Jul 2023
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(0)
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Director

Relationship, Relationship, Relationship, Services, Services, Services

The communication from the staff is key and makes all the difference. Whether they have a great...

Jul 2023
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Director

Relationship, Value

Change Healthcare has an adequate number of on-site representatives. Having them is very expensive...

Jun 2023
||
(0)
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Director

Value

Some outcomes that we are seeing from Change Healthcare’s services are increased conversion rate,...

Jun 2023
||
(0)
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Director

Services

Change Healthcare has a good eligibility enrollment product, but there is some more opportunity for...

Jun 2023
||
(0)
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Director

Loyalty

I wouldn’t be able to recommend Change Healthcare’s services 100% of the time because there are some...

Jun 2023
||
(0)
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Director

Relationship

Change Healthcare is a good strategic partner. They do a good job of using robotic process...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

Change Healthcare’s executives are empowered to work with anyone. In particularly difficult cases,...

Jun 2023
||
(0)
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Manager

Value, Value, Value

Change Healthcare does a great job with patient follow-up. Trying to hire someone to be in 24 hours...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

Change Healthcare is quite diligent and honest because the firm is not going to promise people the...

Jun 2023
||
(0)
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Director

Value

Using Change Healthcare, we have definitely seen decreased bad debt and have gotten increased...

Jan 2023
||
(0)
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Director

Relationship

The team that is dedicated to our health system is extremely engaged and responsive. We are not just...

Jan 2023
||
(0)
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Director

Relationship

We have some meetings that we ask the customer service representatives to attend, and Change...

Jan 2023
||
(0)
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Director

Relationship

We are happy with the people Change Healthcare sends on-site. They are knowledgeable about the...

Jan 2023
||
(0)
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Director

Relationship

Change Healthcare is an excellent group, and we enjoy working with them. Anytime I reach out to the...

Jan 2023
||
(0)
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Director

Relationship, Operations

I would absolutely recommend Change Healthcare. Compared to other vendors I have worked with in this...

Jan 2023
||
(0)
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Director

Value

We were able to go to a subscription model, so we pay a flat monthly rate no matter what Change...

Jan 2023
||
(0)
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Director

Relationship

Trying to work with patients is tough, especially on the outpatient side. My issue is less with...

Jan 2023
||
(0)
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Director

Relationship

Change Healthcare is communicative and is constantly reaching out to us, so they are engaged. We...

Jan 2023
||
(0)
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Director

Relationship, Value

We are very happy with Change Healthcare's eligibility services. They provide excellent service,...

Jan 2023
||
(0)
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Director

Relationship

I am sure things are the same in every state, but things are always changing with ACOs, CCOs, and...

Jan 2023
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(0)
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Director

Relationship, Services

We use Change Healthcare to do some of our complex claims, and they do a bad job. I get yelled at by...

Jan 2023
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(0)
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Director

Relationship

Our resource from Change Healthcare is a great subject matter expert who has a great relationship...

Jan 2023
||
(0)
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Director

Relationship

Change Healthcare had turnover in some of their front-line employees and failed to tell us for a...

Jan 2023
||
(0)
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Director

Relationship, Value

We have a long-standing partnership with Change Healthcare, and even though we are pretty...

Jan 2023
||
(0)
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Director

Relationship

Change Healthcare goes above and beyond by meeting the patient at their level. Patients walk away...

Jan 2023
||
(0)
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Director

Relationship

We have been fortunate because there is longevity in the firm's staffing, so they continue to get...

Jan 2023
||
(0)
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Director

Relationship, Value

The world is complex, but Change Healthcare can break down internal processes in a way we can easily...

Jan 2023
||
(0)
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Director

Relationship

The firm has been sold and acquired at least three times. The bigger a company gets, the more the...

Jan 2023
||
(0)
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Director

Relationship

We engaged with Change Healthcare due to a staff shortage. We needed outside expertise. With the...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Some patients get missed, and our representative tries to follow up on those people. However, some...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship, Value

Change Healthcare has still been getting eligibility for us. The process of reviewing some of the...

Dec 2022
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(0)
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Manager

Value

The service has helped us increase our revenue due to the ability to bill charges that the firm...

Dec 2022
||
(0)
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Director

Relationship

Change Healthcare’s people are very engaged. There is consistent communication between us. The firm...

Oct 2022
||
(0)
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Director

Relationship, Operations

There have been some challenges with individual staff members, and the firm has struggled to find...

Oct 2022
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(0)
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Director

Relationship, Value

Change Healthcare is helping us to decrease bad debt. That is their value to us. There is a patient...

Oct 2022
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(0)
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Director

Relationship

There is an opportunity for Change Healthcare to be more in tune with local legislative changes to...

Oct 2022
||
(0)
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Director

Relationship

Because of the wide scope of services and solutions that Change Healthcare offers, we are able to...

Oct 2022
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(0)
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Director

Relationship

Change Healthcare consistently meets deadlines. However, they sometimes have challenges with...

Oct 2022
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(0)
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Director

Value

We are able to see the outcomes of the work that is done by Change Healthcare’s teams. We have seen...

Oct 2022
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(0)
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Director

Relationship

We don’t get very much strategy from Change Healthcare; that comes more from us to them. Change...

Oct 2022
||
(0)
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Director

Value

Change Healthcare has high fees.

Oct 2022
||
(0)
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VP/Other Executive

Relationship

We can always get to anyone that we need at Change Healthcare. The company is good, and they have a...

Oct 2022
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(0)
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Director

Relationship

Change Healthcare works well with us and does patient interaction exceedingly well.

Sep 2022
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(0)
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Director

Relationship

I don't know of any roadblocks or issues that we have with Change Healthcare. I am not aware of...

Sep 2022
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(0)
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Director

Relationship

Change Healthcare has very good customer service. They try for quick resolutions, they send us...

Sep 2022
||
(0)
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