Eligibility and Enrollment Advocate
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
People and Knowledge
Change Healthcare’s people are very engaged. There is consistent communication between us. The firm...
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People and Knowledge
There have been some challenges with individual staff members, and the firm has struggled to find...
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ROI and Cost
Change Healthcare is helping us to decrease bad debt. That is their value to us. There is a patient...
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People and Knowledge
There is an opportunity for Change Healthcare to be more in tune with local legislative changes to...
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People and Knowledge
Because of the wide scope of services and solutions that Change Healthcare offers, we are able to...
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Other Observations
Change Healthcare consistently meets deadlines. However, they sometimes have challenges with...
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Project Results
We are able to see the outcomes of the work that is done by Change Healthcare’s teams. We have seen...
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Other Observations
We don’t get very much strategy from Change Healthcare; that comes more from us to them. Change...
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ROI and Cost
Change Healthcare has high fees.
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People and Knowledge
We can always get to anyone that we need at Change Healthcare. The company is good, and they have a...
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Project Results
Change Healthcare works well with us and does patient interaction exceedingly well.
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Project Results
I don't know of any roadblocks or issues that we have with Change Healthcare. I am not aware of...
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Tools and Methodology
Change Healthcare has very good customer service. They try for quick resolutions, they send us...
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Tools and Methodology
We don’t get a lot of feedback about the firm from the patients, but we see very good results in...
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Relationship
There are things on the table with Change Healthcare that need improvement. The firm is supposed to...
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ROI and Cost
Change Healthcare's services are definitely not cost effective. We are not pleased with where the...
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Tools and Methodology
Change Healthcare has brought about tangible outcomes for our organization. They have decreased some...
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Tools and Methodology
I have not yet seen substantial strategic abilities from Change Healthcare. Our providers are meant...
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Tools and Methodology
Change Healthcare has a call center, and if someone is not available, the patients are routed to the...
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ROI and Cost
Change Healthcare does eligibility work for us. Any time they find that a patient has insurance,...
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Relationship
Our directors send reports to us through Change Healthcare, but those do not get delivered unless I...
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Other Observations
We stick with Change Healthcare because we find it hard for patients to understand our processes. We...
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Project Results
There has been a steady average over the past few years with screening rates fluctuating, but Change...
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Tools and Methodology
Change Healthcare is always looking to see how they can improve the technology required to do the...
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Tools and Methodology
Change Healthcare does a good job of analyzing our accounts and identifying what could be converted...
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Tools and Methodology
Change Healthcare has exceeded expectations at times. They consistently meet our expectations, and...
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Project Results
Change Healthcare's turnaround time could be improved; the timing is good, but it could be better....
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People and Knowledge
We had a project manager during the clearance portion, and that person was great through the acuity...
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Relationship
Change Healthcare’s executive involvement is strong. We would rate the firm highly in that category.
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Tools and Methodology
We have acquired a couple of things from the firm that have never actually worked, so we don’t feel...
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Tools and Methodology
One of our issues is the implementation; getting the product functioning to the level the firm...
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Project Results
The firm definitely tries to work with our patients, and the firm is good about keeping us updated...
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People and Knowledge
We have a representative who comes regularly, and they work well with us. They will look into things...
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Relationship
When the firm has updates, we have to go see the information on their website. It would be nice to...
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Tools and Methodology
We must think differently about how to engage with patients who need financial advocacy. We can't...
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Tools and Methodology
We need to get beyond the contingency model and think about how to get to patients who are in our...
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Relationship
Change Healthcare changed their delivery model because of COVID-19, and I give them very high marks...
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Future Outlook
Change Healthcare could really differentiate themselves from other firms, but because they are the...
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Other Observations
Change Healthcare exceeds our expectations for our current contract, but I question whether they...
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