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Relationship, Relationship, Relationship
Working with the staff gets me the answers that I need and gets me the patients qualified right...
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Relationship, Relationship, Relationship, Services, Services, Services
The communication from the staff is key and makes all the difference. Whether they have a great...
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Relationship, Value
Change Healthcare has an adequate number of on-site representatives. Having them is very expensive...
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Value
Some outcomes that we are seeing from Change Healthcare’s services are increased conversion rate,...
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Services
Change Healthcare has a good eligibility enrollment product, but there is some more opportunity for...
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Loyalty
I wouldn’t be able to recommend Change Healthcare’s services 100% of the time because there are some...
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Relationship
Change Healthcare is a good strategic partner. They do a good job of using robotic process...
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Relationship, Relationship, Relationship
Change Healthcare’s executives are empowered to work with anyone. In particularly difficult cases,...
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Value, Value, Value
Change Healthcare does a great job with patient follow-up. Trying to hire someone to be in 24 hours...
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Relationship, Relationship, Relationship
Change Healthcare is quite diligent and honest because the firm is not going to promise people the...
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Value
Using Change Healthcare, we have definitely seen decreased bad debt and have gotten increased...
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Relationship
The team that is dedicated to our health system is extremely engaged and responsive. We are not just...
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Relationship
We have some meetings that we ask the customer service representatives to attend, and Change...
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Relationship
We are happy with the people Change Healthcare sends on-site. They are knowledgeable about the...
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Relationship
Change Healthcare is an excellent group, and we enjoy working with them. Anytime I reach out to the...
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Relationship, Operations
I would absolutely recommend Change Healthcare. Compared to other vendors I have worked with in this...
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Value
We were able to go to a subscription model, so we pay a flat monthly rate no matter what Change...
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Relationship
Trying to work with patients is tough, especially on the outpatient side. My issue is less with...
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Relationship
Change Healthcare is communicative and is constantly reaching out to us, so they are engaged. We...
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Relationship, Value
We are very happy with Change Healthcare's eligibility services. They provide excellent service,...
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Relationship
I am sure things are the same in every state, but things are always changing with ACOs, CCOs, and...
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Relationship, Services
We use Change Healthcare to do some of our complex claims, and they do a bad job. I get yelled at by...
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Relationship
Our resource from Change Healthcare is a great subject matter expert who has a great relationship...
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Relationship
Change Healthcare had turnover in some of their front-line employees and failed to tell us for a...
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Relationship, Value
We have a long-standing partnership with Change Healthcare, and even though we are pretty...
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Relationship
Change Healthcare goes above and beyond by meeting the patient at their level. Patients walk away...
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Relationship
We have been fortunate because there is longevity in the firm's staffing, so they continue to get...
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Relationship, Value
The world is complex, but Change Healthcare can break down internal processes in a way we can easily...
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Relationship
The firm has been sold and acquired at least three times. The bigger a company gets, the more the...
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Relationship
We engaged with Change Healthcare due to a staff shortage. We needed outside expertise. With the...
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Relationship
Some patients get missed, and our representative tries to follow up on those people. However, some...
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Relationship, Value
Change Healthcare has still been getting eligibility for us. The process of reviewing some of the...
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Value
The service has helped us increase our revenue due to the ability to bill charges that the firm...
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Relationship
Change Healthcare’s people are very engaged. There is consistent communication between us. The firm...
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Relationship, Operations
There have been some challenges with individual staff members, and the firm has struggled to find...
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Relationship, Value
Change Healthcare is helping us to decrease bad debt. That is their value to us. There is a patient...
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Relationship
There is an opportunity for Change Healthcare to be more in tune with local legislative changes to...
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Relationship
Because of the wide scope of services and solutions that Change Healthcare offers, we are able to...
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Relationship
Change Healthcare consistently meets deadlines. However, they sometimes have challenges with...
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Value
We are able to see the outcomes of the work that is done by Change Healthcare’s teams. We have seen...
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Relationship
We don’t get very much strategy from Change Healthcare; that comes more from us to them. Change...
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Value
Change Healthcare has high fees.
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Relationship
We can always get to anyone that we need at Change Healthcare. The company is good, and they have a...
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Relationship
Change Healthcare works well with us and does patient interaction exceedingly well.
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Relationship
I don't know of any roadblocks or issues that we have with Change Healthcare. I am not aware of...
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Relationship
Change Healthcare has very good customer service. They try for quick resolutions, they send us...
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