Eligibility and Enrollment Advocate Comments

 
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Director

Relationship

During the COVID-19 crisis, the vendor has been pretty supportive and adaptive to change. Our...

Sep 2020
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Director

Lessons Learned

There are sometimes challenges with communication about what exactly we were looking for from the...

Sep 2020
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Director

Project Results

My experience has been excellent. The vendor works closely with our case management team to ensure...

Jul 2020
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Director

People and Knowledge

The vendor has been very responsive to our needs. At one point, an employee wasn't working well....

Jul 2020
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Director

Tools and Methodology

When we have questions about a case, the vendor responds rapidly and follows up to make sure things...

Jul 2020
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Director

Relationship

Even though the vendor has gone off-site to perform their job due to COVID-19, they are still...

Jul 2020
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Director

Sales and Contracting

There are contracts in place for what we pay, and we don't get charged outside of those. When there...

Jul 2020
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Director

Project Results

The vendor is very strategic about addressing issues, even those about specific patients. When we...

Jul 2020
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VP/Other Executive

People and Knowledge

Change Healthcare does quick work for us. They do a good job of finding the person at the front end...

Jun 2020
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Director

Relationship

I have been using Change Healthcare for many years, and I really won’t consider anybody else because...

Jun 2020
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Director

Relationship

We have regular meetings with the vendor, and their executives are very engaged. We have had the...

Jun 2020
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Director

ROI and Cost

I know other vendors who work in the eligibility space and charge quite a bit more than Change...

Jun 2020
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Director

Tools and Methodology

Overall, I am very satisfied with the vendor. They have other services, but eligibility is the...

Jun 2020
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Director

Relationship

A lot of Change Healthcare’s senior leaders have been in the eligibility space for some time, so...

Jun 2020
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Director

Relationship

The vendor has made so many improvements. Their customer service was so rigid before; if we didn't...

Feb 2020
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Director

Tools and Methodology

The vendor calls regularly to make sure that we are using all of the features of the software that...

Feb 2020
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Director

Tools and Methodology

The vendor has a personal approach, and their software is really good. Things for facilities like...

Feb 2020
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Director

Project Results

I appreciate the fact that the vendor recognizes some of their deficiencies and that they are...

Feb 2020
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Director

People and Knowledge

The vendor is very proactive. They don't just wait for me to ask questions. The vendor brings things...

Feb 2020
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VP/Other Executive

People and Knowledge

We worked with Change Healthcare and another vendor, and Change Healthcare did not do as well as the...

Feb 2020
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VP/Other Executive

Tools and Methodology

Change Healthcare has a strategic ability; they just can’t implement it. There are a lot of...

Feb 2020
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VP/Other Executive

Relationship

Change Healthcare's service was excellent. We have a person who is on-site so many days to review...

Jan 2020
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Manager

People and Knowledge

The employees that Change Healthcare has are amazing and very professional. They are very open to...

Dec 2019
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Manager

Tools and Methodology

We can't see in real time when Change Healthcare puts a comment on a patient's account. I don't know...

Dec 2019
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Manager

Project Results

We have always been able to have people from Change Healthcare come on-site if necessary. If we have...

Dec 2019
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Manager

Relationship

Change Healthcare follows up, and they make sure that they complete anything that they are working...

Dec 2019
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VP/Other Executive

Tools and Methodology

Change Healthcare has one of the better products that are out there. Change Healthcare provides...

Nov 2019
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VP/Other Executive

Relationship

I have always had a very strong relationship with Change Healthcare, and they have taken basically...

Nov 2019
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VP/Other Executive

Tools and Methodology

Change Healthcare has gone to a different type of implementation process, and that has made them a...

Nov 2019
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VP/Other Executive

Tools and Methodology

From a functionality standpoint, I don't have any complaints. The system is very user friendly....

Oct 2019
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VP/Other Executive

Tools and Methodology

Change Healthcare has some eligibility processes that we have been using. Those processes check...

Oct 2019
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Director

Tools and Methodology

Change Healthcare doesn’t nickel-and-dime. They identify a problem and recommend changes, and then...

Aug 2019
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Director

Project Results

Change Healthcare’s service is really a godsend to both us and our patients. We use the service at...

May 2019
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Analyst/Coordinator

ROI and Cost

We didn't pay Change Healthcare for the service unless they converted members. There wasn't any...

Feb 2019
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Analyst/Coordinator

People and Knowledge

I appreciated Change Healthcare's customer service and their willingness to meet with us. They were...

Feb 2019
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Analyst/Coordinator

Tools and Methodology

We got monthly reports from Change Healthcare. They put the reports on their site, and we just had...

Feb 2019
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Analyst/Coordinator

Project Results

We had quarterly meetings to touch base with Change Healthcare. Whenever we got a new case manager,...

Feb 2019
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Analyst/Coordinator

Project Results

Based on the data that we had and could give to Change Healthcare, they did a great job. We can see...

Feb 2019
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Manager

ROI and Cost

Change Healthcare charges for every encounter between the time that we make the referral and the...

Feb 2019
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Manager

People and Knowledge

Change Healthcare's leaders are very accessible. There is a weekly meeting to discuss outstanding...

Feb 2019
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Manager

Tools and Methodology

I am really happy that Change Healthcare is here because we have a very large volume of patients...

Feb 2019
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Manager

Other Observations

The Medicaid expansion has been a challenge for everybody. Change Healthcare has been proactive in...

Feb 2019
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Manager

People and Knowledge

Change Healthcare has a problem with turnover; I guess that problem is common in this industry....

Feb 2019
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Manager

Tools and Methodology

Social workers make referrals based on a patient’s new disabling condition. However, the Change...

Feb 2019
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Manager

Relationship

I work with the regional director very closely. We have a good rapport, and Change Healthcare is...

Nov 2018
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Manager

People and Knowledge

Change Healthcare is extremely knowledgeable and helpful. They are very timely with their responses....

Nov 2018
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Manager

Tools and Methodology

Change Healthcare pursues disability benefits for the patients that meet the requirements. Many of...

Nov 2018
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Manager

Project Results

Change Healthcare is extremely resourceful and helpful. They want to be available in any...

Nov 2018
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Manager

Project Results

Change Healthcare is a tremendous company. They do an outstanding job and dig deep to overcome...

Nov 2018
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Manager

Project Results

I am extremely pleased with Change Healthcare. We did a great job in bringing them on board as a...

Nov 2018
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Manager

Project Results

Change Healthcare has an extremely professional team from start to finish. They look out for the...

Nov 2018
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Director

ROI and Cost

Since using Change Healthcare, there has been an increase in revenue for the hospital. Patient...

Nov 2018
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Director

Tools and Methodology

We have frequent meetings with Change Healthcare, and we discuss reports, our counts, educational...

Nov 2018
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Director

Tools and Methodology

Change Healthcare does bedside interviews. They go to the bedside while our patients are in-house...

Nov 2018
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Director

Tools and Methodology

I created a length of stay report, so I get a weekly report of all patients that are in-house and...

Nov 2018
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Director

Project Results

Change Healthcare has a very pleasant demeanor, and I like what they offer. They are very...

Nov 2018
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Director

Other Observations

The challenges we have are not with Change Healthcare; they are with the federal and state...

Nov 2018
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Director

Tools and Methodology

We see other vendors that offer different reporting structures and give scorecards and accuracy...

Nov 2018
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Director

People and Knowledge

Change Healthcare is an expert in disability assessments. They definitely know how to get patients...

Nov 2018
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Director

People and Knowledge

Change Healthcare provides good service. There have been a few instances where they weren’t as good,...

Nov 2018
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Director

Project Results

Our relationship with Change Healthcare has changed, and we don’t meet with them as frequently. They...

Nov 2018
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Manager

Project Results

Federal disability takes a long time to process. That isn’t Change Healthcare’s fault; they do a...

Oct 2018
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Manager

Tools and Methodology

Change Healthcare has some pretty consistent trending for ROI, and they have a good-sized team of...

Oct 2018
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Manager

Project Results

Change Healthcare has done a really good job with follow-up. When they submit information and don’t...

Oct 2018
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Manager

People and Knowledge

I think Change Healthcare is doing a fabulous job. I think they start their staff members at their...

Oct 2018
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Manager

Project Results

We are pretty specific in what we ask for when we get information from Change Healthcare. When they...

Oct 2018
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Manager

Tools and Methodology

Change Healthcare sends Record of Employment reports frequently, and when the reports are due on a...

Oct 2018
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Manager

Relationship

I can’t think of any improvements that Change Healthcare should make, but I think a lot of that has...

Oct 2018
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VP/Other Executive

Project Results

Change Healthcare has been doing very well for us. They have been exceeding expectations. Change...

Oct 2018
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VP/Other Executive

Project Results

We do get a lot of positive feedback about Change Healthcare. It is very clear that Change...

Oct 2018
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VP/Other Executive

Other Observations

We would like to bring the service in-house, but that just isn’t feasible due to the poor finances...

Oct 2018
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VP/Other Executive

Relationship

We contracted under Chamberlin Edmonds, who were acquired by Change Healthcare. I haven’t felt that...

Oct 2018
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VP/Other Executive

Tools and Methodology

Change Healthcare has been really good at providing custom reports for us. If we aren’t getting the...

Oct 2018
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VP/Other Executive

Tools and Methodology

Over the past few years, there have been only about three occasions when a Change Healthcare person...

Oct 2018
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Manager

Relationship

I am extremely satisfied with Change Healthcare and the service that they provide. They have a good...

Oct 2018
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Manager

People and Knowledge

The people from Change Healthcare who work with financial services are extremely knowledgeable of...

Oct 2018
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Manager

Relationship

We have a regular meeting where we meet with the management of Change Healthcare and some other...

Oct 2018
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Manager

Relationship

There haven’t been any issues since I have been involved with Change Healthcare. If there are any...

Oct 2018
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Manager

Project Results

Change Healthcare is helping identify members who could be eligible for programs like Medicaid. They...

Oct 2018
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Manager

Project Results

Change Healthcare sends reports to offer us information on conversions and dollars and how things...

Oct 2018
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Manager

Relationship

Change Healthcare has been one of the easiest vendors to work with, and they have been on target....

Oct 2018
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Manager

People and Knowledge

Change Healthcare has a good understanding of Medicaid and other programs. I can pick their brains...

Oct 2018
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Manager

Tools and Methodology

Change Healthcare has merged with and acquired several companies over the last few years. I...

Oct 2018
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Director

Tools and Methodology

Change Healthcare works very well with us. They are easy to work with and very accommodating. They...

Oct 2018
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Director

Tools and Methodology

Change Healthcare does a lot of reporting for us and shares the data with us. We refer patients to...

Oct 2018
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Director

People and Knowledge

The people from Change Healthcare who have been on-site at our organization are great people. They...

Oct 2018
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Director

ROI and Cost

The problem with Change Healthcare is that because they are acquiring different companies, they are...

Oct 2018
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Manager

Project Results

We started the service a couple of years ago. It was and still is a disaster; I am not happy with...

Sep 2018
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Manager

Tools and Methodology

We have struggled with the ease of use of the product. I don’t want to put blame on the product if...