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Eligibility and Enrollment Advocate Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
We found out that Change Healthcare won Best in KLAS for eligibility enrollment, and we decided to...
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Director
Change Healthcare completed their implementation on time with no issues. Their implementation was...
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Director
Change Healthcare reduced costs for our services. The number of applications for Medicaid has...
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Director
We had an issue with one of Change Healthcare's team members, and an executive came to take care of...
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Director
Change Healthcare's product is great, but their IT support was lacking during the implementation....
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Director
Change Healthcare dropped the ball with the enrollment side. We had a lot of issues with the staff...
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Director
Change Healthcare did not keep their promises in terms of the timeline for completing the project....
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Director
Change Healthcare is knowledgeable about what they are doing and how to set everything up. Their...
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Director
I have done medical eligibility at a lot of different sites and am well versed in the process, but a...
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Director
We have issues with the date of birth. Change Healthcare has changed their Medicaid eligibility...
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Director
We are in contact with one leader from Change Healthcare. The person is outstanding. I am not sure...
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Director
Change Healthcare exceeds our expectations. They go above and beyond in any circumstances where they...
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Director
As soon as we were allowed to have online applications, the vendor jumped on adding that...
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Director
I don’t see the vendor executives ever attending meetings. It doesn’t mean they are not doing things...
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Director
Change Healthcare is a solid vendor that does more for us than the other vendor we have. I would...
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Manager
Change Healthcare works well with us. Because of COVID-19, they have been communicating by phone...
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Manager
Change Healthcare has been pretty stable. There have been a few instances of turnover in the past...
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Director
We plan on sticking with Change Healthcare. They are very customer-service oriented. They are quick...
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Director
Our only pain point with Change Healthcare is that the vendor is so large and has so many different...
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Director
Change Healthcare doesn't nickel-and-dime us. We pay the vendor a contingency fee.
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VP/Other Executive
Vendors are pressing for additional sales hardcore and want to talk about all of the offerings they...
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VP/Other Executive
We went to Chamberlin Edmonds, and that ultimately became Change Healthcare. They have been a good...
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VP/Other Executive
Change Healthcare does well with the follow-through on the patient accounts. One of the problems...
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VP/Other Executive
The vendor is very responsive. If their staff members ever go into patients' rooms to get...
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VP/Other Executive
The vendor does an average job at this point with meeting our expectations, but they do a good job.
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Director
During the COVID-19 crisis, the vendor has been pretty supportive and adaptive to change. Our...
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Director
There are sometimes challenges with communication about what exactly we were looking for from the...
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