Enterprise Visibility (formerly Change Healthcare) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Operations

We haven't really had training with HealthStream since our initial go-live, so the ongoing training...

Feb 2024
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Manager

Loyalty, Product

I haven't been happy with the reporting. HealthStream's reports are not adequate. For example, their...

Feb 2024
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Manager

Relationship

The people we work with from the vendor are empowered. The question is whether they will change...

Feb 2024
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Manager

Product

The vendor hasn't really changed the technology per se, so it's been pretty much the same. The only...

Feb 2024
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Manager

Relationship

The support is fine, it’s just going through the help desk, but the vendor waits for us to call for...

Feb 2024
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Manager

Product

I would buy the product again. The product works very well and it’s easy to use. It is very visual...

Feb 2024
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Director

Relationship

The biggest issue with HealthStream is that they aren't proactive. They never call us. As things...

May 2023
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Director

Loyalty

We won't be with HealthStream for the long term, but that isn't because their product isn't good....

May 2023
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Director

Product

The biggest problem I have with Enterprise Visibility is its downtime. Anytime we have to do...

May 2023
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Director

Relationship

We have had HealthStream's product for a while, and we have experienced a lot of turnover at our...

May 2023
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Director

Relationship

I have to be on the phone with the vendor's support manager quite a lot, so I wouldn't say that...

May 2023
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Manager

Relationship

HealthStream has been responsive. Our only complaint about the acquisition is the continuity of the...

Apr 2023
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Manager

Product

There were a lot of glitches in an update we got for Enterprise Visibility. For example, we lost the...

Apr 2023
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Manager

Product

The biggest plus for the system is its visibility, so the system has a perfect name. We can look at...

Apr 2023
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Manager

Operations

HealthStream has not been doing any training with us for upgrades. We have done all of our training....

Apr 2023
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Manager

Loyalty, Product

Overall, Enterprise Visibility is a good product. We would recommend it, and we are glad we have it.

Apr 2023
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