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Enterprise Visibility (formerly Change Healthcare) Comments
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KLAS Research Director - Tanya Egbert
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HealthStream is not in our long-term plans because we are migrating to a more integrated vendor.

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Enterprise Visibility works pretty much how HealthStream says it is going to work. For the end...

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The price is why we have stuck with HealthStream for as long as we have. They are much cheaper than...

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Manager

Their initial implementation and ongoing training need to be a little more robust. Some of the...

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Manager

HealthStream is really bad at support. That would be the biggest thing HealthStream needs to fix, in...

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If I were talking to a peer who was on a large, integrated system, I would not recommend this...

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Manager

Something that HealthStream does well that no one else has been able to develop or copy is their...

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Manager

Our supervisors are all very adept at using Enterprise Visibility. The transporters and housekeepers...

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Manager

We use Enterprise Visibility every single day. We use it for all our admissions and to notify...

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Manager

HealthStream keeps all their promises. Enterprise Visibility is very good, and it continues to be...

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Analyst/Coordinator

The majority of the time, users don’t have to even log in to Enterprise Visibility since we have the...

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Analyst/Coordinator

HealthStream is a good company, and their support is one of the biggest benefits. When we call, we...

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Analyst/Coordinator

We haven’t had any struggles with Enterprise Visibility. It gets utilized all the time on all the...

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Analyst/Coordinator

HealthStream keeps their promises. They are a good company and have continued to keep promises...

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Director

This product doesn't integrate well with any of the other programs that we would like to be able to...

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Director

I like the product, but I would do a revaluation of other programs if I had to buy it again. I think...

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Director

If the vendor could do anything better, they could be more responsive. When we did the upgrade, they...

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Director

We are paying thousands of dollars for service agreements, and the vendor isn't delivering on those....

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Manager

HealthStream doesn't keep all their promises. They did at the beginning, but then all of a sudden,...

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Manager

The system works as expected. I would definitely recommend it, and I would like to keep it because...

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Manager

When we first went live, there was a lot of training from HealthStream. Now there is no regular...

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Manager

The upgrades take a long time to do. We had requested upgrades with all the changes to security....

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Manager

HealthStream never gives us any proactive service. When the system goes down, the support takes a...

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Manager

The reporting system needs to be improved. The system itself is very good, and everybody loves it....

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Analyst/Coordinator

HealthStream keeps all of their promises. The support is good, and we can reach out when needed. The...

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Analyst/Coordinator

HealthStream doesn't nickel-and-dime. Sometimes we ask for ambiguous things, and the vendor has to...

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Analyst/Coordinator

With each upgrade, HealthStream does release reviews. They come and tell us what is on each new...

Mar 2021
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Analyst/Coordinator

The system goes down sometimes. Big screens fail, and we have to replace them, but sometimes we have...

Mar 2021
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Analyst/Coordinator

The software package from the vendor is easy to use. There are fabulous options that we aren't...

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Analyst/Coordinator

I have never had any problems with the system that I have had to fix. We have had the system for...

Mar 2021
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Nurse

I have a love-hate relationship with Allscripts on the product. I know that there is no perfect EMR...

Mar 2021
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Nurse

McKesson sold the product to Allscripts, and Allscripts begrudgingly took the product as part of the...

Mar 2021
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Manager

We have had issues with some important things. If there were something better out there that...

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Manager

The vendor's executives get involved when we escalate things and when we ask them to get involved.

Mar 2021
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Manager

I would like to see better utilization of zones and better reports. There are a lot of reports that...

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Manager

The solution helps with the visibility of our patient movements; that is definitely the plus. That...

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Director

Getting a response from the support is difficult. It has taken weeks for the vendor to make one...

Mar 2021
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Manager

In testing mode prior to the upgrade, Enterprise Visibility functioned beautifully. The longest...

Dec 2020
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Manager

Right now, our biggest issue with Enterprise Visibility is that after we upgraded, the live version...

Dec 2020
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Manager

McKesson kept all their promises, and Change Healthcare tries. They are not 100% successful though....

Dec 2020
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Manager

We are not getting rid of Enterprise Visibility in the near future. I would be very likely to...

Dec 2020
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Analyst/Coordinator

We are an older customer, so I don’t think there is really a need on the vendor’s part to give us...

Dec 2020
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Analyst/Coordinator

We use the product effectively, and the way we use it drives outcomes. Other organizations probably...

Dec 2020
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Analyst/Coordinator

Initially, Change Healthcare was absolutely a partner. There was a tremendous amount of go-live...

Dec 2020
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Analyst/Coordinator

When an organization commits money to purchase a large software package and the hardware that comes...

Dec 2020
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Analyst/Coordinator

The product is interoperable with our EMR. I don’t know whether it is interoperable with our whole...

Dec 2020
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Analyst/Coordinator

Enterprise Visibility has become our standard process for occupancy management. The system is...

Dec 2020
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CIO

Enterprise Visibility is fine. Change Healthcare has always been slow to the punch, but they have...

Dec 2020
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CIO

The vendor's executive involvement is nonexistent. We had to call our Change Healthcare...

Dec 2020
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CIO

Adding another floor or wing is very cumbersome. When we have building projects going on, Enterprise...

Dec 2020
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CIO

When McKesson sold everything, that left a bad taste in everyone's mouth. We were a big McKesson...

Dec 2020
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Analyst/Coordinator

The system is Linux based, so it never goes down, and we never have to reach out for support. We...

Nov 2020
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Analyst/Coordinator

If the need arose, I would buy the product again. It works flawlessly from a support perspective,...

Nov 2020
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Analyst/Coordinator

I suppose the vendor has kept their promises. The product was installed, and we worked with the...

Nov 2020
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Analyst/Coordinator

The vendor has avoided charging for every little thing. I had some changes that needed to be made...

Nov 2020
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Analyst/Coordinator

The vendor's support can be a little hard to get ahold of sometimes, but when we do contact the...

Nov 2020
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Analyst/Coordinator

Change Healthcare was very good. When COVID-19 started, they contacted us and gave us an icon we...

Oct 2020
||
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Analyst/Coordinator

Change Healthcare keeps the product very up to date. I felt like they were working on COVID-19...

Oct 2020
||
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Analyst/Coordinator

If I had to call Change Healthcare for an issue with one of the maps or something like that, they...

Oct 2020
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CIO

I don’t really know of any major enhancements that we have had lately. I haven’t had any executive...

Oct 2020
||
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CIO

Change Healthcare has been pretty good at supporting us when things have needed to be tweaked. We...

Oct 2020
||
(0)
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CIO

The quality of the product has been good. It has worked well. I really haven’t had issues with the...

Oct 2020
||
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Analyst/Coordinator

There have definitely been some things that the hospital has asked for that Change Healthcare hasn't...

Oct 2020
||
(0)
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Analyst/Coordinator

Change Healthcare has been good at supporting us; I haven't had any problems with the support. The...

Oct 2020
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(0)
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Analyst/Coordinator

The vendor is quick to respond to requests for new enhancements. We had a bad experience with our...

Oct 2020
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Analyst/Coordinator

We are looking at a new EHR. If the EHR we go with has a module with patient tracking abilities, we...

Oct 2020
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Analyst/Coordinator

If the decision were up to me, I would purchase the system again. The road was bumpy in the...

Oct 2020
||
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Analyst/Coordinator

Our last upgrade a few years ago didn't go very well. There were a lot of known issues that we...

Oct 2020
||
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Analyst/Coordinator

We really don't get a whole lot of training from the vendor. We know the system well, and it doesn't...

Oct 2020
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Operational Command Centers 2018: An Underutilized Approach to Improving Efficiency and Outcomes
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