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Enterprise Visibility (formerly Change Healthcare)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Enterprise Visibility is definitely one of the most important applications we have. Everything has...
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Analyst/Coordinator
We have had some issues with the system where we have had to contact HealthStream, and it has been...
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Analyst/Coordinator
The acquisition by HealthStream really didn’t impact us. I am with the same customer relations and...
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Analyst/Coordinator
The support is touch and go. There are a couple of support people that have an issue with...
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Analyst/Coordinator
The vendor has some people that are great. The support that we receive is above average with the...
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Analyst/Coordinator
We have a regular meeting with our customer service representative, but they don't cover well the...
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Analyst/Coordinator
From what I have seen of other vendors, I would probably say I would not choose HealthStream again.
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Manager
Visibility has a lot of functionalities. We can use the system in several departments for different...
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Manager
I like how colorful and visually appealing Enterprise Visibility is. I can see all of the system's...
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Manager
I wish that I could customize things in Enterprise Visibility. The vendor has to do customizations...
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Analyst/Coordinator
Enterprise Visibility is a great product. It has good flexibility when it comes to the worklist and...
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Analyst/Coordinator
Enterprise Visibility is a very stable and reliable product. We have very little downtime, and the...
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Analyst/Coordinator
HealthStream's support has been responsive and extremely helpful. Even though we didn't purchase the...
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Analyst/Coordinator
We would love to see whether HealthStream could add some features to Enterprise Visibility to...
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Manager
HealthStream is not in our long-term plans because we are migrating to a more integrated vendor.
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Manager
Enterprise Visibility works pretty much how HealthStream says it is going to work. For the end...
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Manager
The price is why we have stuck with HealthStream for as long as we have. They are much cheaper than...
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Manager
Their initial implementation and ongoing training need to be a little more robust. Some of the...
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Manager
HealthStream is really bad at support. That would be the biggest thing HealthStream needs to fix, in...
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Manager
If I were talking to a peer who was on a large, integrated system, I would not recommend this...
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Manager
Something that HealthStream does well that no one else has been able to develop or copy is their...
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Manager
Our supervisors are all very adept at using Enterprise Visibility. The transporters and housekeepers...
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Manager
We use Enterprise Visibility every single day. We use it for all our admissions and to notify...
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Manager
HealthStream keeps all their promises. Enterprise Visibility is very good, and it continues to be...
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Analyst/Coordinator
The majority of the time, users don’t have to even log in to Enterprise Visibility since we have the...
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Analyst/Coordinator
HealthStream is a good company, and their support is one of the biggest benefits. When we call, we...
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Analyst/Coordinator
We haven’t had any struggles with Enterprise Visibility. It gets utilized all the time on all the...
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Analyst/Coordinator
HealthStream keeps their promises. They are a good company and have continued to keep promises...
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Director
This product doesn't integrate well with any of the other programs that we would like to be able to...
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Director
I like the product, but I would do a revaluation of other programs if I had to buy it again. I think...
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Director
If the vendor could do anything better, they could be more responsive. When we did the upgrade, they...
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Director
We are paying thousands of dollars for service agreements, and the vendor isn't delivering on those....
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Manager
HealthStream doesn't keep all their promises. They did at the beginning, but then all of a sudden,...
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Manager
The system works as expected. I would definitely recommend it, and I would like to keep it because...
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Manager
When we first went live, there was a lot of training from HealthStream. Now there is no regular...
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Manager
The upgrades take a long time to do. We had requested upgrades with all the changes to security....
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Manager
HealthStream never gives us any proactive service. When the system goes down, the support takes a...
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Manager
The reporting system needs to be improved. The system itself is very good, and everybody loves it....
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Analyst/Coordinator
HealthStream keeps all of their promises. The support is good, and we can reach out when needed. The...
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Analyst/Coordinator
HealthStream doesn't nickel-and-dime. Sometimes we ask for ambiguous things, and the vendor has to...
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Analyst/Coordinator
With each upgrade, HealthStream does release reviews. They come and tell us what is on each new...
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Analyst/Coordinator
The system goes down sometimes. Big screens fail, and we have to replace them, but sometimes we have...
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Analyst/Coordinator
The software package from the vendor is easy to use. There are fabulous options that we aren't...
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Analyst/Coordinator
I have never had any problems with the system that I have had to fix. We have had the system for...
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Nurse
I have a love-hate relationship with Allscripts on the product. I know that there is no perfect EMR...
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Nurse
McKesson sold the product to Allscripts, and Allscripts begrudgingly took the product as part of the...
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Manager
We have had issues with some important things. If there were something better out there that...
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Manager
The vendor's executives get involved when we escalate things and when we ask them to get involved.
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Manager
I would like to see better utilization of zones and better reports. There are a lot of reports that...
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Manager
The solution helps with the visibility of our patient movements; that is definitely the plus. That...
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Director
Getting a response from the support is difficult. It has taken weeks for the vendor to make one...
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Manager
In testing mode prior to the upgrade, Enterprise Visibility functioned beautifully. The longest...
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Manager
Right now, our biggest issue with Enterprise Visibility is that after we upgraded, the live version...
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Manager
McKesson kept all their promises, and Change Healthcare tries. They are not 100% successful though....
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Manager
We are not getting rid of Enterprise Visibility in the near future. I would be very likely to...
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Analyst/Coordinator
We are an older customer, so I don’t think there is really a need on the vendor’s part to give us...
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Analyst/Coordinator
We use the product effectively, and the way we use it drives outcomes. Other organizations probably...
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Analyst/Coordinator
Initially, Change Healthcare was absolutely a partner. There was a tremendous amount of go-live...
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Analyst/Coordinator
When an organization commits money to purchase a large software package and the hardware that comes...
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Analyst/Coordinator
The product is interoperable with our EMR. I don’t know whether it is interoperable with our whole...
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Analyst/Coordinator
Enterprise Visibility has become our standard process for occupancy management. The system is...
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CIO
Enterprise Visibility is fine. Change Healthcare has always been slow to the punch, but they have...
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CIO
The vendor's executive involvement is nonexistent. We had to call our Change Healthcare...
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CIO
Adding another floor or wing is very cumbersome. When we have building projects going on, Enterprise...
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CIO
When McKesson sold everything, that left a bad taste in everyone's mouth. We were a big McKesson...
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Analyst/Coordinator
The system is Linux based, so it never goes down, and we never have to reach out for support. We...
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Analyst/Coordinator
If the need arose, I would buy the product again. It works flawlessly from a support perspective,...
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Analyst/Coordinator
I suppose the vendor has kept their promises. The product was installed, and we worked with the...
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Analyst/Coordinator
The vendor has avoided charging for every little thing. I had some changes that needed to be made...
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Analyst/Coordinator
The vendor's support can be a little hard to get ahold of sometimes, but when we do contact the...
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Analyst/Coordinator
Change Healthcare was very good. When COVID-19 started, they contacted us and gave us an icon we...
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Analyst/Coordinator
Change Healthcare keeps the product very up to date. I felt like they were working on COVID-19...
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Analyst/Coordinator
If I had to call Change Healthcare for an issue with one of the maps or something like that, they...
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CIO
I don’t really know of any major enhancements that we have had lately. I haven’t had any executive...
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CIO
Change Healthcare has been pretty good at supporting us when things have needed to be tweaked. We...
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CIO
The quality of the product has been good. It has worked well. I really haven’t had issues with the...
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