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Enterprise Visibility (formerly Change Healthcare) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Manager

Other Observations & Comments

In testing mode prior to the upgrade, Enterprise Visibility functioned beautifully. The longest...

Dec 2020
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Manager

Functionality and Upgrades

Right now, our biggest issue with Enterprise Visibility is that after we upgraded, the live version...

Dec 2020
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Manager

Technology

McKesson kept all their promises, and Change Healthcare tries. They are not 100% successful though....

Dec 2020
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Manager

Other Observations & Comments

We are not getting rid of Enterprise Visibility in the near future. I would be very likely to...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

We are an older customer, so I don’t think there is really a need on the vendor’s part to give us...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We use the product effectively, and the way we use it drives outcomes. Other organizations probably...

Dec 2020
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Analyst/Coordinator

Service and Support

Initially, Change Healthcare was absolutely a partner. There was a tremendous amount of go-live...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

When an organization commits money to purchase a large software package and the hardware that comes...

Dec 2020
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Analyst/Coordinator

Interfacing and Integration

The product is interoperable with our EMR. I don’t know whether it is interoperable with our whole...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

Enterprise Visibility has become our standard process for occupancy management. The system is...

Dec 2020
(0)
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CIO

Service and Support

Enterprise Visibility is fine. Change Healthcare has always been slow to the punch, but they have...

Dec 2020
(0)
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CIO

Relationship

The vendor's executive involvement is nonexistent. We had to call our Change Healthcare...

Dec 2020
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CIO

Functionality and Upgrades

Adding another floor or wing is very cumbersome. When we have building projects going on, Enterprise...

Dec 2020
(0)
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CIO

Lessons Learned

When McKesson sold everything, that left a bad taste in everyone's mouth. We were a big McKesson...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is Linux based, so it never goes down, and we never have to reach out for support. We...

Nov 2020
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Analyst/Coordinator

Service and Support

If the need arose, I would buy the product again. It works flawlessly from a support perspective,...

Nov 2020
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Analyst/Coordinator

Relationship

I suppose the vendor has kept their promises. The product was installed, and we worked with the...

Nov 2020
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Analyst/Coordinator

Service and Support

The vendor has avoided charging for every little thing. I had some changes that needed to be made...

Nov 2020
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Analyst/Coordinator

Service and Support

The vendor's support can be a little hard to get ahold of sometimes, but when we do contact the...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare was very good. When COVID-19 started, they contacted us and gave us an icon we...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare keeps the product very up to date. I felt like they were working on COVID-19...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

If I had to call Change Healthcare for an issue with one of the maps or something like that, they...

Oct 2020
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CIO

Other Observations & Comments

I don’t really know of any major enhancements that we have had lately. I haven’t had any executive...

Oct 2020
(0)
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CIO

ROI / Cost (care and feeding)

Change Healthcare has been pretty good at supporting us when things have needed to be tweaked. We...

Oct 2020
(0)
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CIO

Functionality and Upgrades

The quality of the product has been good. It has worked well. I really haven’t had issues with the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There have definitely been some things that the hospital has asked for that Change Healthcare hasn't...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare has been good at supporting us; I haven't had any problems with the support. The...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor is quick to respond to requests for new enhancements. We had a bad experience with our...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We are looking at a new EHR. If the EHR we go with has a module with patient tracking abilities, we...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

If the decision were up to me, I would purchase the system again. The road was bumpy in the...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

Our last upgrade a few years ago didn't go very well. There were a lot of known issues that we...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We really don't get a whole lot of training from the vendor. We know the system well, and it doesn't...

Oct 2020
(0)
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Director

Service and Support

I don’t know whether Change Healthcare proactively reaches out to us at all. I also don’t know how...

Jun 2020
(0)
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Director

Functionality and Upgrades

We are satisfied with the value we have gotten from Change Healthcare's product. I don’t really ever...

Jun 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

The Change Healthcare solution works fine. It isn't a bad product, but we are not going to keep it...

Jun 2020
(0)
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CIO

Functionality and Upgrades

Our experience with Change Healthcare has remained steady and hasn't necessarily improved or...

Jun 2020
(0)
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CIO

Functionality and Upgrades

The system is helpful from a visual standpoint; we can mark which patients are isolation patients...

Jun 2020
(0)
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CIO

Interfacing and Integration

I think the product can do better on supporting our integration goals for sure. The product is not...

Jun 2020
(0)
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CIO

Relationship

I never hear from the vendor’s executives, and I can’t even find the right person to talk to.

Jun 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

I think the reporting is kind of weak in the system. There are some standardized ways to report...

Jun 2020
(0)
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CIO

Interfacing and Integration

The product is good on its own, but its viability long term with certain vendors' EMRs is ripe for...

Feb 2020
(0)
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CIO

Relationship

My summary of the product is that it is solid and that it works as designed. The vendor has some...

Feb 2020
(0)
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