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Enterprise Visibility (formerly Change Healthcare) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
In testing mode prior to the upgrade, Enterprise Visibility functioned beautifully. The longest...
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Manager
Functionality and Upgrades
Right now, our biggest issue with Enterprise Visibility is that after we upgraded, the live version...
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Manager
Technology
McKesson kept all their promises, and Change Healthcare tries. They are not 100% successful though....
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Manager
Other Observations & Comments
We are not getting rid of Enterprise Visibility in the near future. I would be very likely to...
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Analyst/Coordinator
Other Observations & Comments
We are an older customer, so I don’t think there is really a need on the vendor’s part to give us...
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Analyst/Coordinator
Functionality and Upgrades
We use the product effectively, and the way we use it drives outcomes. Other organizations probably...
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Analyst/Coordinator
Service and Support
Initially, Change Healthcare was absolutely a partner. There was a tremendous amount of go-live...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When an organization commits money to purchase a large software package and the hardware that comes...
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Analyst/Coordinator
Interfacing and Integration
The product is interoperable with our EMR. I don’t know whether it is interoperable with our whole...
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Analyst/Coordinator
Functionality and Upgrades
Enterprise Visibility has become our standard process for occupancy management. The system is...
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CIO
Service and Support
Enterprise Visibility is fine. Change Healthcare has always been slow to the punch, but they have...
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CIO
Relationship
The vendor's executive involvement is nonexistent. We had to call our Change Healthcare...
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CIO
Functionality and Upgrades
Adding another floor or wing is very cumbersome. When we have building projects going on, Enterprise...
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CIO
Lessons Learned
When McKesson sold everything, that left a bad taste in everyone's mouth. We were a big McKesson...
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Analyst/Coordinator
Functionality and Upgrades
The system is Linux based, so it never goes down, and we never have to reach out for support. We...
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Analyst/Coordinator
Service and Support
If the need arose, I would buy the product again. It works flawlessly from a support perspective,...
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Analyst/Coordinator
Relationship
I suppose the vendor has kept their promises. The product was installed, and we worked with the...
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Analyst/Coordinator
Service and Support
The vendor has avoided charging for every little thing. I had some changes that needed to be made...
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Analyst/Coordinator
Service and Support
The vendor's support can be a little hard to get ahold of sometimes, but when we do contact the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Change Healthcare was very good. When COVID-19 started, they contacted us and gave us an icon we...
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Analyst/Coordinator
Service and Support
Change Healthcare keeps the product very up to date. I felt like they were working on COVID-19...
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Analyst/Coordinator
Relationship
If I had to call Change Healthcare for an issue with one of the maps or something like that, they...
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CIO
Other Observations & Comments
I don’t really know of any major enhancements that we have had lately. I haven’t had any executive...
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CIO
ROI / Cost (care and feeding)
Change Healthcare has been pretty good at supporting us when things have needed to be tweaked. We...
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CIO
Functionality and Upgrades
The quality of the product has been good. It has worked well. I really haven’t had issues with the...
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Analyst/Coordinator
Functionality and Upgrades
There have definitely been some things that the hospital has asked for that Change Healthcare hasn't...
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Analyst/Coordinator
Service and Support
Change Healthcare has been good at supporting us; I haven't had any problems with the support. The...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is quick to respond to requests for new enhancements. We had a bad experience with our...
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Analyst/Coordinator
Other Observations & Comments
We are looking at a new EHR. If the EHR we go with has a module with patient tracking abilities, we...
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Analyst/Coordinator
Lessons Learned
If the decision were up to me, I would purchase the system again. The road was bumpy in the...
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Analyst/Coordinator
Lessons Learned
Our last upgrade a few years ago didn't go very well. There were a lot of known issues that we...
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Analyst/Coordinator
Functionality and Upgrades
We really don't get a whole lot of training from the vendor. We know the system well, and it doesn't...
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Director
Service and Support
I don’t know whether Change Healthcare proactively reaches out to us at all. I also don’t know how...
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Director
Functionality and Upgrades
We are satisfied with the value we have gotten from Change Healthcare's product. I don’t really ever...
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CIO
Functionality and Upgrades
The Change Healthcare solution works fine. It isn't a bad product, but we are not going to keep it...
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CIO
Functionality and Upgrades
Our experience with Change Healthcare has remained steady and hasn't necessarily improved or...
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CIO
Functionality and Upgrades
The system is helpful from a visual standpoint; we can mark which patients are isolation patients...
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CIO
Interfacing and Integration
I think the product can do better on supporting our integration goals for sure. The product is not...
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CIO
Relationship
I never hear from the vendor’s executives, and I can’t even find the right person to talk to.
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CIO
Functionality and Upgrades
I think the reporting is kind of weak in the system. There are some standardized ways to report...
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CIO
Interfacing and Integration
The product is good on its own, but its viability long term with certain vendors' EMRs is ripe for...
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CIO
Relationship
My summary of the product is that it is solid and that it works as designed. The vendor has some...
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