Enterprise Visibility (formerly Change Healthcare)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

HealthStream could make things a little easier for the back-end group to do certain things with...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

HealthStream hasn't changed a whole lot after changing their name from Change Healthcare, no pun...

Nov 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

HealthStream's Enterprise Visibility will be going away with our new EHR implementation because the...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I may buy HealthStream's Enterprise Visibility again depending on the size of the facility and what...

May 2022
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CNO

Relationship

The vendor is great to work with. We would have had a really hard time getting through the COVID-19...

Apr 2022
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CNO

Service and Support

When COVID-19 hit, that wasn't really a problem because a lot of the work from the vendor was...

Apr 2022
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CNO

Functionality and Upgrades

The product is fabulous for what it was designed to do. It is really great. The system has an...

Apr 2022
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CNO

Service and Support

The vendor is not a high-performing organization in regard to support. We end up being the subject...

Apr 2022
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Manager

Relationship

We have had some stumbling blocks with the product as it has been sold from one company to another....

Mar 2022
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Manager

Sales and Contracting

One product upgrade has never been accomplished as well as something else we paid for that we have...

Mar 2022
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Manager

Functionality and Upgrades

We had a few problems with the last upgrade. The implementation went beautifully, but the upgrade...

Mar 2022
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Manager

Implementation and Training

The vendor worked with us on the initial training for our staff, but training has been nonexistent...

Mar 2022
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Manager

Relationship

We don’t usually work with the executives from the vendor. When we work with the vendor, that...

Mar 2022
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Director

Relationship

HealthStream has alerted us about a couple of hardware issues.

Mar 2022
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Director

Other Observations & Comments

If our application landscape were the same, I am sure we would purchase HealthStream’s system again....

Mar 2022
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Director

ROI / Cost (care and feeding)

We change a lot of our maps and layouts quite a bit, and those things add up considerably. So while...

Mar 2022
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Director

Interfacing and Integration

HealthStream primarily displays things based upon HL7 messages it sees. As far as interoperability...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing. That is very nice. When COVID-19 started to...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

The system works as the vendor told us it would. We have never had any trouble, but of course, there...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor has kept their promises. There are no outstanding things that they haven’t taken care of....

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is very easy to use, and staff can just pull it up on their desktops. There is a lot of...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Things with the system are going well. We have not had any issues since we went live. We have tried...

Mar 2022
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Analyst/Coordinator

Service and Support

We pay a yearly fee to get great support from HealthStream. The support is via an answering service...

Mar 2022
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Analyst/Coordinator

Implementation and Training

The vendor's implementation teams were very good, and they brought the system live very quickly.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system provides us with some good information at a glance. For example, there could be a mother...

Mar 2022
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CNO

Relationship

There is a challenge with the vendor’s support because the company has been purchased multiple times...

Mar 2022
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CNO

Relationship

HealthStream started getting more involved after we complained. I really pushed them, so they got...

Mar 2022
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CNO

Functionality and Upgrades

I like the product; I have the screen up all the time. The vendor has some opportunities for...

Mar 2022
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Nurse

Service and Support

HealthStream is part of our long-term plans. HealthStream has been pretty stable. I still have a lot...

Feb 2022
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Nurse

Relationship

The vendor has been stellar throughout the COVID-19 crisis. They have jumped on things when we have...

Feb 2022
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Nurse

Functionality and Upgrades

Sometimes, the users complain that Enterprise Visibility is not easy, but it is really a pretty...

Feb 2022
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Nurse

Relationship

There are times when HealthStream could be a little more proactive. But with COVID-19, there are...

Feb 2022
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Nurse

Relationship

HealthStream has upped their game with communication and executive involvement. They have reached...

Feb 2022
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Nurse

Relationship

The vendor kind of dropped the ball as they were transitioning from Change Healthcare to...

Feb 2022
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Analyst/Coordinator

Service and Support

HealthStream is absolutely wonderful. Their service is the best that I have ever seen. HealthStream...

Jan 2022
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Analyst/Coordinator

Technology

When we do generator tests, we sometimes have monitors that go offline. We do all that we can, but...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

I could talk for hours about all of the wonderful things that HealthStream does. They created a...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

Our EMR talks to HealthStream's system, but HealthStream's system doesn't talk back. That works for...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

I would say that the system's ease of use is probably the best thing about it. We have the system...

Jan 2022
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