Enterprise Visibility (formerly Change Healthcare)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

HealthStream's Enterprise Visibility will be going away with our new EHR implementation because the...

May 2022
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Analyst/Coordinator

I may buy HealthStream's Enterprise Visibility again depending on the size of the facility and what...

May 2022
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CNO

The vendor is great to work with. We would have had a really hard time getting through the COVID-19...

Apr 2022
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CNO

When COVID-19 hit, that wasn't really a problem because a lot of the work from the vendor was...

Apr 2022
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CNO

The product is fabulous for what it was designed to do. It is really great. The system has an...

Apr 2022
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CNO

The vendor is not a high-performing organization in regard to support. We end up being the subject...

Apr 2022
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Manager

We have had some stumbling blocks with the product as it has been sold from one company to another....

Mar 2022
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Manager

One product upgrade has never been accomplished as well as something else we paid for that we have...

Mar 2022
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Manager

We had a few problems with the last upgrade. The implementation went beautifully, but the upgrade...

Mar 2022
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Manager

The vendor worked with us on the initial training for our staff, but training has been nonexistent...

Mar 2022
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Manager

We don’t usually work with the executives from the vendor. When we work with the vendor, that...

Mar 2022
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Director

HealthStream has alerted us about a couple of hardware issues.

Mar 2022
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Director

If our application landscape were the same, I am sure we would purchase HealthStream’s system again....

Mar 2022
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Director

We change a lot of our maps and layouts quite a bit, and those things add up considerably. So while...

Mar 2022
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Director

HealthStream primarily displays things based upon HL7 messages it sees. As far as interoperability...

Mar 2022
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Analyst/Coordinator

The vendor does avoid charging for every little thing. That is very nice. When COVID-19 started to...

Mar 2022
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Analyst/Coordinator

The system works as the vendor told us it would. We have never had any trouble, but of course, there...

Mar 2022
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Analyst/Coordinator

The vendor has kept their promises. There are no outstanding things that they haven’t taken care of....

Mar 2022
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Analyst/Coordinator

The system is very easy to use, and staff can just pull it up on their desktops. There is a lot of...

Mar 2022
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Analyst/Coordinator

Things with the system are going well. We have not had any issues since we went live. We have tried...

Mar 2022
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Analyst/Coordinator

We pay a yearly fee to get great support from HealthStream. The support is via an answering service...

Mar 2022
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Analyst/Coordinator

The vendor's implementation teams were very good, and they brought the system live very quickly.

Mar 2022
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Analyst/Coordinator

The system provides us with some good information at a glance. For example, there could be a mother...

Mar 2022
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CNO

There is a challenge with the vendor’s support because the company has been purchased multiple times...

Mar 2022
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CNO

HealthStream started getting more involved after we complained. I really pushed them, so they got...

Mar 2022
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CNO

I like the product; I have the screen up all the time. The vendor has some opportunities for...

Mar 2022
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Nurse

HealthStream is part of our long-term plans. HealthStream has been pretty stable. I still have a lot...

Feb 2022
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Nurse

The vendor has been stellar throughout the COVID-19 crisis. They have jumped on things when we have...

Feb 2022
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Nurse

Sometimes, the users complain that Enterprise Visibility is not easy, but it is really a pretty...

Feb 2022
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Nurse

There are times when HealthStream could be a little more proactive. But with COVID-19, there are...

Feb 2022
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Nurse

HealthStream has upped their game with communication and executive involvement. They have reached...

Feb 2022
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Nurse

The vendor kind of dropped the ball as they were transitioning from Change Healthcare to...

Feb 2022
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Analyst/Coordinator

HealthStream is absolutely wonderful. Their service is the best that I have ever seen. HealthStream...

Jan 2022
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Analyst/Coordinator

When we do generator tests, we sometimes have monitors that go offline. We do all that we can, but...

Jan 2022
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Analyst/Coordinator

I could talk for hours about all of the wonderful things that HealthStream does. They created a...

Jan 2022
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Analyst/Coordinator

Our EMR talks to HealthStream's system, but HealthStream's system doesn't talk back. That works for...

Jan 2022
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Analyst/Coordinator

I would say that the system's ease of use is probably the best thing about it. We have the system...

Jan 2022
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Analyst/Coordinator

Enterprise Visibility is definitely one of the most important applications we have. Everything has...

Aug 2021
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Analyst/Coordinator

We have had some issues with the system where we have had to contact HealthStream, and it has been...

Aug 2021
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Analyst/Coordinator

The acquisition by HealthStream really didn’t impact us. I am with the same customer relations and...

Aug 2021
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Analyst/Coordinator

The support is touch and go. There are a couple of support people that have an issue with...

Aug 2021
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Analyst/Coordinator

The vendor has some people that are great. The support that we receive is above average with the...

Aug 2021
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Analyst/Coordinator

We have a regular meeting with our customer service representative, but they don't cover well the...

Aug 2021
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Analyst/Coordinator

From what I have seen of other vendors, I would probably say I would not choose HealthStream again.

Aug 2021
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Manager

Visibility has a lot of functionalities. We can use the system in several departments for different...

Aug 2021
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Manager

I like how colorful and visually appealing Enterprise Visibility is. I can see all of the system's...

Aug 2021
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Manager

I wish that I could customize things in Enterprise Visibility. The vendor has to do customizations...

Aug 2021
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Analyst/Coordinator

Enterprise Visibility is a great product. It has good flexibility when it comes to the worklist and...

Jul 2021
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Analyst/Coordinator

Enterprise Visibility is a very stable and reliable product. We have very little downtime, and the...

Jul 2021
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Analyst/Coordinator

HealthStream's support has been responsive and extremely helpful. Even though we didn't purchase the...

Jul 2021
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Analyst/Coordinator

We would love to see whether HealthStream could add some features to Enterprise Visibility to...

Jul 2021
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Manager

HealthStream is not in our long-term plans because we are migrating to a more integrated vendor.

Jul 2021
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Manager

Enterprise Visibility works pretty much how HealthStream says it is going to work. For the end...

Jul 2021
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Manager

The price is why we have stuck with HealthStream for as long as we have. They are much cheaper than...

Jul 2021
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Manager

Their initial implementation and ongoing training need to be a little more robust. Some of the...

Jul 2021
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Manager

HealthStream is really bad at support. That would be the biggest thing HealthStream needs to fix, in...

Jul 2021
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Manager

If I were talking to a peer who was on a large, integrated system, I would not recommend this...

Jul 2021
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Manager

Something that HealthStream does well that no one else has been able to develop or copy is their...

Jul 2021
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Manager

Our supervisors are all very adept at using Enterprise Visibility. The transporters and housekeepers...

Jun 2021
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Manager

We use Enterprise Visibility every single day. We use it for all our admissions and to notify...

Jun 2021
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Manager

HealthStream keeps all their promises. Enterprise Visibility is very good, and it continues to be...

Jun 2021
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Analyst/Coordinator

The majority of the time, users don’t have to even log in to Enterprise Visibility since we have the...

Jun 2021
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Analyst/Coordinator

HealthStream is a good company, and their support is one of the biggest benefits. When we call, we...

Jun 2021
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Analyst/Coordinator

We haven’t had any struggles with Enterprise Visibility. It gets utilized all the time on all the...

Jun 2021
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Analyst/Coordinator

HealthStream keeps their promises. They are a good company and have continued to keep promises...

Jun 2021
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