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Quality Performance Advisor Commentary
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Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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Optum/Change Healthcare Merger: Customer Insights 2022
Optum/Change Healthcare Merger:
Customer Insights 2022
August 2022
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User Commentary

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Director

Operations

There isn't training. We just use the tool, and if we have questions, we see upgrades and ask...

Feb 2024
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(0)
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Director

Product

I would like to have custom extracts. The only data that is exportable on the front end is all...

Feb 2024
||
(0)
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Director

Value

Change Healthcare does not have CCD capability. We have tried to get some CCDs ingested, but there...

Feb 2024
||
(0)
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Director

Relationship

We have worked with Change Healthcare for a long time, and if we escalate an issue, people will get...

Feb 2024
||
(0)
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Director

Loyalty, Relationship, Product

If a friend were considering going with Change Healthcare's product, I would tell them that it is...

Feb 2024
||
(0)
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Director

Relationship

Where Change Healthcare can improve is that they are having internal struggles with being merged...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

We wanted to add an additional source, and the vendor is dragging their feet to get it loaded,...

Dec 2023
||
(0)
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Director

Relationship

Change Healthcare’s process for regular meetings is their biggest strength. They are probably one of...

Dec 2023
||
(0)
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Director

Product

Change Healthcare’s software is pretty easy to use. I am not a really techy person, but it is easy...

Dec 2023
||
(0)
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Manager

Operations

We were originally on a different product from Change Healthcare that they sunsetted, and it was a...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

We would like to be able to make adjustments to what we are able to report. HEDIS allows us to make...

Jun 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

We are paying for features that we don't use. The features were advertised as things that would be...

Jun 2023
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