Quality Performance Advisor Comments

 

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User Commentary

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Manager

ROI / Cost (care and feeding)

The vendor has charged us for every little thing, but every time that has happened, we have come up...

Apr 2020
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Manager

Other Observations & Comments

The vendor has helped us with our integration goals. They were planning on delivering a new product...

Apr 2020
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VP/Other Executive

Service and Support

Change Healthcare could increase their staff members so that those people could review all the...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

I would highly recommend Change Healthcare to others. They are one of the top vendors in the space....

Jan 2020
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Director

Service and Support

Something occurred with our auditors that we were very embarrassed about. We had to correct a few...

Nov 2019
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Director

Service and Support

Whether the product is easy to use is a tough question. There are two types of end users. The BI...

Nov 2019
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Director

Functionality and Upgrades

I feel bad painting such a bleak picture, but the product is very bad and has caused me and my staff...

Nov 2019
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Director

Service and Support

Change Healthcare is not proactive. At times, we were unable to access the vendor site for two days...

Nov 2019
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Director

Relationship

The executive involvement from Change Healthcare was very good from one particular executive, but...

Nov 2019
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Director

Service and Support

I don't think that Change Healthcare drove any outcomes. We did most of the work. One of our...

Nov 2019
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Director

Service and Support

If someone was looking at Change Healthcare, I would tell that person to look at other vendors. The...

Nov 2019
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Director

Relationship

We have had some issues with individuals at Change Healthcare leaving borderline inappropriate...

Nov 2019
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Director

Service and Support

The product doesn't meet all of our needs. Change Healthcare can't even process our files at this...

Nov 2019
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Director

Service and Support

We won't be continuing to use Change Healthcare's services for a number of reasons. In a nutshell,...

Nov 2019
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Director

Future Outlook

Change Healthcare is not part of our long-term plans. If given the choice, we wouldn't select the...

Nov 2019
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Director

Implementation and Training

I don't think we have ever received any training from Change Healthcare. They gave us a username and...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We have done risk adjustment for many years, so we can evaluate our business partners by what they...

Oct 2019
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VP/Other Executive

Other Observations & Comments

We are very satisfied with Change Healthcare's web support, but they are a big company with many...

Oct 2019
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Manager

Lessons Learned

Based on our experience from the last year, I would not buy Quality Performance Advisor again....

Jun 2019
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Manager

ROI / Cost (care and feeding)

Change Healthcare doesn’t charge for every little thing. They are pretty good at avoiding that.

Jun 2019
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Manager

Future Outlook

When the vendor was purchased, we weren’t aware of a lot of the changes that occurred. Change...

Jun 2019
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Manager

Relationship

I have worked with a lot of different vendors. Change Healthcare is ranked near the top, but their...

Jun 2019
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Manager

Service and Support

Change Healthcare is very responsive when we need support.

Jun 2019
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Manager

Other Observations & Comments

I predict that our satisfaction with Change Healthcare is going to stay the same. I have not heard...

Jun 2019
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Manager

Other Observations & Comments

Change Healthcare was one of the top vendors, but after they were bought out, they suffered...

Jun 2019
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Manager

Service and Support

We were given a new project manager, and that project manager was totally unfamiliar with the...

Jun 2019
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Manager

Other Observations & Comments

I have been through many mergers in my career, and the executives that have made the decisions...

Jun 2019
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Manager

Functionality and Upgrades

Change Healthcare’s product works when the vendor does their part. As it stands today, the overall...

Jun 2019
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Manager

Functionality and Upgrades

The ease of use of the system is very good, but the content is incorrect. The system isn’t meeting...

Jun 2019
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Manager

Technology

Change Healthcare has failed at delivering new technology.

Jun 2019
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Manager

Functionality and Upgrades

We are actually doing pretty well with Change Healthcare. Our work with Change Healthcare last year...

Apr 2019
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Manager

Functionality and Upgrades

The HEDIS aspect of the product fulfills the majority of our needs, but if we could get the system...

Apr 2019
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Analyst/Coordinator

Other Observations & Comments

Change Healthcare's support is fine. A programmer talks through some things with us on the phone. We...

Mar 2019
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Analyst/Coordinator

Functionality and Upgrades

Searching in the new version of Quality Performance Advisor took a long time. A ton of data is in...

Mar 2019
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Analyst/Coordinator

Relationship

Change Healthcare attempted to upgrade our system, and that didn't go extremely well because of the...

Mar 2019
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Analyst/Coordinator

Future Outlook

Quality Performance Advisor meets all of our needs. Having some utility in the new version that we...

Mar 2019
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Other Observations & Comments

Overall, Change Healthcare is decent, but I have had less confidence in their software this year....

Jun 2018
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Functionality and Upgrades

Quality Performance Advisor is usable, but it is kind of clunky. There are some views that we don't...

Jun 2018
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Service and Support

If we still had our old account representative, I would have rated Change Healthcare's service more...

Jun 2018
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Functionality and Upgrades

With the acquisition activities, there have been changes to report output. The layout has also...

Jun 2018
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Functionality and Upgrades

Change Healthcare hasn't changed a lot with Quality Performance Advisor. They have added some...

Jun 2018
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Lessons Learned

I would recommend Change Healthcare depending on what providers are looking for and where they are...

Jun 2018
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Manager

Service and Support

Change Healthcare is on the right track to being the best in the industry. We are very pleased with...

Mar 2018
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Manager

Functionality and Upgrades

The system has good reporting, too, but the reports are basic. We can see results and examine...

Mar 2018
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Director

Functionality and Upgrades

We wanted to utilize Change Healthcare’s chart module to support our abstraction and coding efforts....

Feb 2018
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Director

Functionality and Upgrades

Change Healthcare is lagging behind in how frequently they can intake and process data from clients....

Feb 2018
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Director

Relationship

Change Healthcare’s executive involvement is not terrible, but when I see the executives, it is...

Feb 2018
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Director

Other Observations & Comments

In terms of the Medicaid product, we will be just as satisfied with Change Healthcare next year as...

Feb 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Change Healthcare charges us for little things, but it depends on the side of the software. They...

Jan 2018
 Helpful

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Analyst/Coordinator

Service and Support

Our access to Change Healthcare's staff is fantastic. Their people are fantastic at data...

Jan 2018
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare didn't have much quality oversight. We reported HEDIS measures for the first time,...

Jan 2018
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Analyst/Coordinator

Service and Support

Change Healthcare gives three attempts to contact providers, and then they dump them on health plans...

Jan 2018
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Analyst/Coordinator

Service and Support

Change Healthcare hasn't been very helpful in their predictions. They sent us a spreadsheet asking...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare is excellent about providing frequent regulatory reporting. Their portal is very...

Jan 2018
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Analyst/Coordinator

Other Observations & Comments

It would be nice if Change Healthcare allowed us to adjust the fee schedule to reflect the limits of...

Jan 2018
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Analyst/Coordinator

Service and Support

Change Healthcare kind of set us back a little last year. They decided to switch us to a new...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

Change Healthcare's ETL process fails almost every month, and when that happens, Change Healthcare...

Jan 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The tool that Change Healthcare has for predictive analytics isn't very good. We find that it is...

Jan 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

We didn't get any training. Change Healthcare told us how to get into the system, but that was...

Jan 2018
 Helpful

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Analyst/Coordinator

Service and Support

Our Change Healthcare contact needs to be better trained on the system. That individual should know...

Jan 2018
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Manager

Implementation and Training

The implementation of a system is always hard. We have had struggles with Change Healthcare, but...

Jan 2018
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Manager

Service and Support

It is great when vendors can give me products that do exactly what they say they will. However, the...

Jan 2018
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Manager

Relationship

We have regular meetings with Change Healthcare. They go beyond just giving us what we paid for;...

Jan 2018
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Manager

Service and Support

Change Healthcare tries to facilitate collaboration between us and our providers to close care gaps....

Jan 2018
 Helpful

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Manager

Functionality and Upgrades

Quality Performance Solutions has great risk-adjustment functionality, which has really helped. I...

Jan 2018
 Helpful

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Director

Service and Support

Change Healthcare is extremely good at listening to their customers and looking for ways to fill...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

I don’t think that Change Healthcare's Quality Performance Solutions solves everything, but Change...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

There are a few things we would like built into Change Healthcare's product that aren't available....

Dec 2017
 Helpful

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Director

Future Outlook

I worked with Altegra prior to the merger with Change Healthcare, and we are monitoring them to see...

Dec 2017
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