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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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We use Quality Performance Advisor for our HEDIS audits. The system is very straightforward and...

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Change Healthcare is very good at resolving issues and communicating. We had an issue where one of...

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A few years ago, Change Healthcare was looking at changing the user interface to be more user...

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We actually ask the vendor for special reporting, and they don't charge us for every little report...

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There are some manual aspects that could be improved upon, so I think that is where I dropped the...

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One of the issues that I had with Change Healthcare and the project is that the vendor did the...

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There are times when we get to the last few weeks of the project and have reviews that are...

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My main concern was the reporting. We had to take multiple reports from multiple tools to gather the...

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The training wasn’t bad. But I have an issue with the training because the vendor schedules it in...

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Manager

The tool is able to do what it was designed to do. It isn't that difficult to use the tool. People...

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There were times that we had issues with our project manager getting us the information that we...

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Our project manager provided us with reports and recommendations. Measures were trending, and if...

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Each year, we set target rates based on the percentiles, and each year, those percentiles improved,...

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My concern is more with not necessarily billing but the payment of medical records. We had...

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Change Healthcare is transitioning to another product. They merged with another company and found...

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Change Healthcare has been very supportive of us. I have reached out to Change Healthcare about...

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The only gap in the tool is historic data. If we wanted to run reports by month on how we are...

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Manager

There were some additional expenses that we knew we were going to get. We knew up front, so I don’t...

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The product gives us our results to know what our gaps in care are that we need to address. It gives...

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Manager

I like the people that I work with. Our representative is wonderful. We get things in a timely...

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Manager

We are required to have a certified tool. We shopped around for a product based on price. Change...

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Director

Quality Performance Advisor has helped us realize some gaps that we have had. Change Healthcare has...

Dec 2020
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Director

Everyone at Change Healthcare has been very easily accessible. When I have a question, the whole...

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Director

I don’t interact with the Change Healthcare executives much unless I am doing an audit. The...

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The vendor has reached out to us various times and has been involved throughout all of the changing...

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