Quality Performance Advisor Comments

 

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Current Time Inside Cache Tag Helper: 1/17/2021 11:58:10 PM and Model.EvProductId = 94142

Commentary Summary

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User Commentary

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Manager

Other Observations & Comments

A few years ago, Change Healthcare was looking at changing the user interface to be more user...

Dec 2020
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Manager

ROI / Cost (care and feeding)

We actually ask the vendor for special reporting, and they don't charge us for every little report...

Dec 2020
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Manager

Functionality and Upgrades

There are some manual aspects that could be improved upon, so I think that is where I dropped the...

Dec 2020
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Manager

Functionality and Upgrades

One of the issues that I had with Change Healthcare and the project is that the vendor did the...

Dec 2020
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Manager

Service and Support

There are times when we get to the last few weeks of the project and have reviews that are...

Dec 2020
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Manager

Functionality and Upgrades

My main concern was the reporting. We had to take multiple reports from multiple tools to gather the...

Dec 2020
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Manager

Implementation and Training

The training wasn’t bad. But I have an issue with the training because the vendor schedules it in...

Dec 2020
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Manager

Functionality and Upgrades

The tool is able to do what it was designed to do. It isn't that difficult to use the tool. People...

Dec 2020
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Manager

Service and Support

There were times that we had issues with our project manager getting us the information that we...

Dec 2020
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Manager

Service and Support

Our project manager provided us with reports and recommendations. Measures were trending, and if...

Dec 2020
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Manager

ROI / Cost (care and feeding)

Each year, we set target rates based on the percentiles, and each year, those percentiles improved,...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

My concern is more with not necessarily billing but the payment of medical records. We had...

Dec 2020
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Manager

Other Observations & Comments

Change Healthcare is transitioning to another product. They merged with another company and found...

Dec 2020
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Manager

Relationship

Change Healthcare has been very supportive of us. I have reached out to Change Healthcare about...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The only gap in the tool is historic data. If we wanted to run reports by month on how we are...

Dec 2020
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Manager

ROI / Cost (care and feeding)

There were some additional expenses that we knew we were going to get. We knew up front, so I don’t...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The product gives us our results to know what our gaps in care are that we need to address. It gives...

Dec 2020
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Manager

Relationship

I like the people that I work with. Our representative is wonderful. We get things in a timely...

Dec 2020
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Manager

Functionality and Upgrades

We are required to have a certified tool. We shopped around for a product based on price. Change...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

Quality Performance Advisor has helped us realize some gaps that we have had. Change Healthcare has...

Dec 2020
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Director

Implementation and Training

Everyone at Change Healthcare has been very easily accessible. When I have a question, the whole...

Dec 2020
 Helpful

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Director

Relationship

I don’t interact with the Change Healthcare executives much unless I am doing an audit. The...

Dec 2020
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Director

Service and Support

The vendor has reached out to us various times and has been involved throughout all of the changing...

Dec 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor has charged us for every little thing, but every time that has happened, we have come up...

Apr 2020
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Manager

Other Observations & Comments

The vendor has helped us with our integration goals. They were planning on delivering a new product...

Apr 2020
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