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Quality Performance Advisor
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Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
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Featured  Report

Optum/Change Healthcare Merger: Customer Insights 2022
Optum/Change Healthcare Merger:
Customer Insights 2022
August 2022
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User Commentary

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Manager

Operations

We were originally on a different product from Change Healthcare that they sunsetted, and it was a...

Jun 2023
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Manager

Relationship, Product

We would like to be able to make adjustments to what we are able to report. HEDIS allows us to make...

Jun 2023
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Manager

Culture, Value

We are paying for features that we don't use. The features were advertised as things that would be...

Jun 2023
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VP/Other Executive

Relationship

Change Healthcare is very good about telling us about changes and helping us in the areas where we...

Dec 2022
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VP/Other Executive

Loyalty, Product

There are some areas in Change Healthcare's products where we can expand things. Some reports that...

Dec 2022
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VP/Other Executive

Relationship

The vendor does a good job of jumping into and taking care of the tickets we submit. We usually get...

Dec 2022
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VP/Other Executive

Relationship

We are extremely satisfied with Quality Performance Advisor. The vendor's team has done a good job...

Dec 2022
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COO

Relationship

Change Healthcare needs to get people who are more customer focused and understand what we are up...

Oct 2022
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COO

Relationship

Change Healthcare is not my favorite vendor to work with. We have had certain challenges because...

Oct 2022
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