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Quality Performance Advisor Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
A few years ago, Change Healthcare was looking at changing the user interface to be more user...
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Manager
ROI / Cost (care and feeding)
We actually ask the vendor for special reporting, and they don't charge us for every little report...
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Manager
Functionality and Upgrades
There are some manual aspects that could be improved upon, so I think that is where I dropped the...
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Manager
Functionality and Upgrades
One of the issues that I had with Change Healthcare and the project is that the vendor did the...
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Manager
Service and Support
There are times when we get to the last few weeks of the project and have reviews that are...
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Manager
Functionality and Upgrades
My main concern was the reporting. We had to take multiple reports from multiple tools to gather the...
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Manager
Implementation and Training
The training wasn’t bad. But I have an issue with the training because the vendor schedules it in...
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Manager
Functionality and Upgrades
The tool is able to do what it was designed to do. It isn't that difficult to use the tool. People...
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Manager
Service and Support
There were times that we had issues with our project manager getting us the information that we...
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Manager
Service and Support
Our project manager provided us with reports and recommendations. Measures were trending, and if...
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Manager
ROI / Cost (care and feeding)
Each year, we set target rates based on the percentiles, and each year, those percentiles improved,...
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Manager
Functionality and Upgrades
My concern is more with not necessarily billing but the payment of medical records. We had...
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Manager
Other Observations & Comments
Change Healthcare is transitioning to another product. They merged with another company and found...
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Manager
Relationship
Change Healthcare has been very supportive of us. I have reached out to Change Healthcare about...
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Manager
Functionality and Upgrades
The only gap in the tool is historic data. If we wanted to run reports by month on how we are...
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Manager
ROI / Cost (care and feeding)
There were some additional expenses that we knew we were going to get. We knew up front, so I don’t...
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Manager
Functionality and Upgrades
The product gives us our results to know what our gaps in care are that we need to address. It gives...
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Manager
Relationship
I like the people that I work with. Our representative is wonderful. We get things in a timely...
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Manager
Functionality and Upgrades
We are required to have a certified tool. We shopped around for a product based on price. Change...
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Director
Functionality and Upgrades
Quality Performance Advisor has helped us realize some gaps that we have had. Change Healthcare has...
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Director
Implementation and Training
Everyone at Change Healthcare has been very easily accessible. When I have a question, the whole...
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Director
Relationship
I don’t interact with the Change Healthcare executives much unless I am doing an audit. The...
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Director
Service and Support
The vendor has reached out to us various times and has been involved throughout all of the changing...
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Manager
ROI / Cost (care and feeding)
The vendor has charged us for every little thing, but every time that has happened, we have come up...
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Manager
Other Observations & Comments
The vendor has helped us with our integration goals. They were planning on delivering a new product...
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