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User Commentary
Loyalty
Risk View is a coding tool. It is really just a screen that we can enter things in. We need...
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Relationship
Change Healthcare's people are good people to work with. They are very helpful and attentive. Change...
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Culture
Overall, Risk View is fine. I am a bit conditioned from going through the contracting process....
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Culture, Relationship, Value
Change Healthcare has separate platforms for different lines of business, and we have resources...
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Relationship, Product
There is one thing I like about Change Healthcare rather than some other companies we have worked...
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Product
We are doing quite a lot ourselves with Risk View. We have many custom reports available, and we...
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Relationship
Change Healthcare is a behemoth, and there are a lot of layers to the company. Because Change...
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Product
With Risk View, we can produce and disseminate a lot of operational performance tricks, and that...
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Loyalty, Product
Change Healthcare is in the process of replatforming, and we hope the new user interface will be...
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Relationship
When we seek additional information or ask for help regarding the ACA, we are often told to see the...
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Culture, Relationship
Change Healthcare allows us to be a little more specific with what we are trying to do, who we are...
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Product
Change Healthcare has a really good platform that allows us to go in, look around, and monitor all...
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Relationship
If something is not working right in Risk View or if we identify something, getting a response or a...
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Loyalty
An outcome of Change Healthcare’s submission piece is that we haven’t had to build our own system....
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Relationship
Change Healthcare does a good job of keeping their promises. With the projects I have worked on, we...
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Product
I would need to see Change Healthcare’s future state in order to continue working with them. Change...
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Culture, Value
Change Healthcare used to be better about not nickel-and-diming us, but in our latest discussions,...
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Loyalty, Relationship, Value
With the public health emergency unwinding, there is a high demand for redetermination for both...
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Relationship, Operations
Change Healthcare was good in the beginning, and they are still good now.
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Relationship, Product
Our team members seem to be pretty happy with Risk View. However, I don't know that Change...
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Relationship, Product
Our team members love Change Healthcare. I don't think that the vendor misses things too often, so I...
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Loyalty
I think that the vendor is going to have to pivot a little when it comes to risk and shifting to use...
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Relationship
We have standing calls with Change Healthcare, but in the past, they were definitely much more...
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Relationship
Change Healthcare has been acquired a couple of times, and fortunately, that has not really had an...
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Product
The Change Healthcare product’s architecture and interface have been around and built for so long,...
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Product
The market for suppliers of risk solutions has exploded, so there could be better or more...
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Relationship
We have had some changes in account managers, but the account managers have been receptive to our...
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Loyalty, Value
We have to synthesize health plan data and CMS Medicare data. The process is so overly complicated,...
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Product
I would like a little more information about the chart review process, specifically around audit...
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Product
The tool is updated in a very timely manner. It is available most of the time. I can only think of...
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Value
I like Change Healthcare. They have helped us learn a lot of things with our compliance reporter....
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Relationship
It would be nice if the vendor reached out proactively to say whether they noticed we haven't been...
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Culture
We have a very specific contract for the charges for services. Sometimes things come up that are...
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Operations
During our implementation, we worked through a lot of things. The vendor worked with us as well, but...
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Relationship
We can text Change Healthcare’s support people. We provide feedback about the ease of use of some of...
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