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Risk View (Risk Analytics)
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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ryan.pretnik@klasresearch.com

 
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User Commentary

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Manager

We have had some unexpected charges from Change Healthcare.

Sep 2021
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Manager

I haven't been very satisfied with the way that Change Healthcare handles the launch of new projects...

Sep 2021
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Manager

We are pretty good about asking Change Healthcare questions, but I feel like we have to ask them a...

Sep 2021
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Manager

Change Healthcare is very accommodating, and they work well with our data-support team. They are...

Sep 2021
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Manager

I have demoed some other systems. As far as retrospective project retrievals go, Risk View is a bit...

Sep 2021
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Manager

Change Healthcare is working with a mindset of looking toward the future. If things continue the way...

Sep 2021
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Director

Change Healthcare's ability to keep promises could be much worse, but they definitely made promises...

Aug 2021
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Director

Our implementation was organized fairly well on the front end. We had a lot of touchpoints that were...

Aug 2021
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Director

There are technical nuances for every customer, and Change Healthcare doesn't always do a great job...

Aug 2021
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Director

The solution's alert portal gives us access to the vendor's quality assurance review of their coding...

Aug 2021
||
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Director

Change Healthcare actually does pretty well with their support, but we have had multiple account...

Aug 2021
||
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Director

Change Healthcare has been acquired a lot. Obviously, that means that they are doing something...

Aug 2021
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Manager

Change Healthcare helped us use the ACA for commercial risk adjustment. Change Healthcare has a lot...

Aug 2021
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Manager

Change Healthcare could work on being less of a conglomeration of companies. The departments could...

Aug 2021
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Manager

Change Healthcare goes out to a variety of providers across multiple states, and they deal with...

Aug 2021
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Manager

We have been with Change Healthcare for years. They have definitely grown over the years. During our...

Aug 2021
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Manager

We have made tremendous progress with Change Healthcare. We have had a really good partnership with...

Aug 2021
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Manager

I would like Change Healthcare to have some kind of service where they pay Medicare Advantage Plan claims....

Aug 2021
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Manager

Change Healthcare is proactive. They think through things. They know what our expectations are, and...

Aug 2021
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Director

Change Healthcare definitely avoids nickel-and-diming. They have given us things that they probably...

Aug 2021
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Director

Change Healthcare probably has EMR integration and NLP available, but those are not things that I am...

Aug 2021
||
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Director

The user interface in Risk View is great. The vendor's support for the commercial exchange piece is...

Aug 2021
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Director

I don't have many suggestions for improvement, but if I had to give a suggestion, I might suggest...

Aug 2021
||
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Director

Change Healthcare avoids charging for everything; I will give them kudos for that. We have done a...

Aug 2021
||
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Director

Change Healthcare has a good, solid system that can get core risk adjustment analytics to get an...

Aug 2021
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Director

We wouldn’t buy Risk View again in its current iteration. Change Healthcare didn't seem to be...

Aug 2021
||
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Director

Change Healthcare has a strong risk analytics platform. The system does a very good job of...

Aug 2021
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Director

Coding has a lot of gray areas. There are many interpretations for different rules and for how...

Aug 2021
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Director

Change Healthcare tries to charge us for things more and more, but whether we are charged depends on...

Aug 2021
||
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Director

Risk View serves its purpose. It produces reports, and it meets our needs. Change Healthcare...

Aug 2021
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Director

Risk View is a purely vertical functional area solution; it is not designed to integrate. For a...

Aug 2021
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Director

Change Healthcare delivers on the things we need, but they are not very speedy in terms of their...

Aug 2021
||
(0)
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Director

Change Healthcare did a good job of not nickel-and-diming us, but the solution itself is very...

Aug 2021
||
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Director

The data requirements that Change Healthcare had established were quite extensive and robust. I...

Aug 2021
||
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Director

Change Healthcare’s implementation was painful, and as for the training, the instructors are good,...

Aug 2021
||
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VP/Other Executive

Change Healthcare has just not been a good partner. Every time we meet with Change Healthcare, we...

May 2021
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VP/Other Executive

We are looking to replace Risk View because my team is going multiple places for our product lines,...

May 2021
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VP/Other Executive

Our Change Healthcare account representative needs to know the industry and our organization. Then...

May 2021
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Director

Risk View incorporates all the analytics around risk adjustment and risk coding and has a ton of...

Jan 2021
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Director

I would give the vendor a pretty high rating for implementation services. They have never really...

Jan 2021
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Director

Our expectations at some point were a little different. We still need to supplement because we are...

Jan 2021
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Director

We have full access to every data element within the vendor’s software, and they do a really good...

Jan 2021
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Director

There are some vendors that have bells and whistles that Change Healthcare may not have. But for the...

Jan 2021
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Director

Change Healthcare has continued to improve and enhance as time goes on. In the programs in the...

Jan 2021
||
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Director

When we have issues, they are addressed really quickly. I have access to anybody at Change...

Jan 2021
||
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Director

I wouldn’t have the program unless I could prove the ROI. There is definitely ROI in this type of...

Jan 2021
||
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