Risk View (Risk Analytics)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Service and Support
We have standing calls with Change Healthcare, but in the past, they were definitely much more...
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Relationship
Change Healthcare has been acquired a couple of times, and fortunately, that has not really had an...
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Functionality and Upgrades
The Change Healthcare product’s architecture and interface have been around and built for so long,...
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Other Observations & Comments
The market for suppliers of risk solutions has exploded, so there could be better or more...
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Service and Support
We have had some changes in account managers, but the account managers have been receptive to our...
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Relationship
We have to synthesize health plan data and CMS Medicare data. The process is so overly complicated,...
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Functionality and Upgrades
I would like a little more information about the chart review process, specifically around audit...
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Functionality and Upgrades
The tool is updated in a very timely manner. It is available most of the time. I can only think of...
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ROI / Cost
I like Change Healthcare. They have helped us learn a lot of things with our compliance reporter....
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Relationship
It would be nice if the vendor reached out proactively to say whether they noticed we haven't been...
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Sales and Contracting
We have a very specific contract for the charges for services. Sometimes things come up that are...
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Implementation and Training
During our implementation, we worked through a lot of things. The vendor worked with us as well, but...
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Relationship
We can text Change Healthcare’s support people. We provide feedback about the ease of use of some of...
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Relationship
When Change Healthcare isn’t successful in getting records, they mark them with various codes to...
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Service and Support
Change Healthcare’s customer service is pretty good. We have frequent standing meetings, so we are...
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ROI / Cost
We started using Change Healthcare's system several years ago for chart retrieval only, and that has...
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Functionality and Upgrades
Change Healthcare’s coding services were too aggressive for us, so we quit using that portion. The...
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Relationship
We are still using Change Healthcare's product, and the team seems very happy with it. Change...
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ROI / Cost
We saw an increase in cost that we weren’t aware of, and we did push back on the vendor. I think all...
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Other Observations & Comments
The vendor sells a good product, but there are a lot of competitors out there that could do very...
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ROI / Cost
We get a lot of money back from the vendor and the reviews they do. I am sure what we pay for the...
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Service and Support
The vendor's support teams are pretty responsive, and they are doing things for us, but we don’t see...
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