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User Commentary
Loyalty, Relationship
Things are going well with Change Healthcare, though we were a bit concerned when Optum acquired...
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Product
Risk View is an application that is heavily used and highly valued at our organization. The vendor...
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Product, Value
We rely on the system a little less now than we used to. There are capabilities in the system that...
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Operations
The product's implementation went well. The vendor assigned a great team to us, and that team was...
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Operations
The vendor accommodated our training needs.
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Relationship
There are a few outstanding things that we are working through with the vendor, including things for...
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Loyalty, Relationship
Since Change Healthcare's merger with Optum, we have noticed that the vendor hasn't been as partner...
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Loyalty
Risk View is a coding tool. It is really just a screen that we can enter things in. We need...
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Relationship
Change Healthcare's people are good people to work with. They are very helpful and attentive. Change...
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Culture
Overall, Risk View is fine. I am a bit conditioned from going through the contracting process....
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Culture, Relationship, Value
Change Healthcare has separate platforms for different lines of business, and we have resources...
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Relationship, Product
There is one thing I like about Change Healthcare rather than some other companies we have worked...
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Product
We are doing quite a lot ourselves with Risk View. We have many custom reports available, and we...
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Relationship
Change Healthcare is a behemoth, and there are a lot of layers to the company. Because Change...
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Product
With Risk View, we can produce and disseminate a lot of operational performance tricks, and that...
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Loyalty, Product
Change Healthcare is in the process of replatforming, and we hope the new user interface will be...
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Relationship
When we seek additional information or ask for help regarding the ACA, we are often told to see the...
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Culture, Relationship
Change Healthcare allows us to be a little more specific with what we are trying to do, who we are...
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Product
Change Healthcare has a really good platform that allows us to go in, look around, and monitor all...
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Relationship
If something is not working right in Risk View or if we identify something, getting a response or a...
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Loyalty
An outcome of Change Healthcare’s submission piece is that we haven’t had to build our own system....
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Relationship
Change Healthcare does a good job of keeping their promises. With the projects I have worked on, we...
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Product
I would need to see Change Healthcare’s future state in order to continue working with them. Change...
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Culture, Value
Change Healthcare used to be better about not nickel-and-diming us, but in our latest discussions,...
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Loyalty, Relationship, Value
With the public health emergency unwinding, there is a high demand for redetermination for both...
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Relationship, Operations
Change Healthcare was good in the beginning, and they are still good now.
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Relationship, Product
Our team members seem to be pretty happy with Risk View. However, I don't know that Change...
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Relationship, Product
Our team members love Change Healthcare. I don't think that the vendor misses things too often, so I...
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Loyalty
I think that the vendor is going to have to pivot a little when it comes to risk and shifting to use...
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