Risk View (Risk Analytics)
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

Functionality and Upgrades

I would like a little more information about the chart review process, specifically around audit...

Oct 2022
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Director

Functionality and Upgrades

The tool is updated in a very timely manner. It is available most of the time. I can only think of...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I like Change Healthcare. They have helped us learn a lot of things with our compliance reporter....

Oct 2022
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VP/Other Executive

Relationship

It would be nice if the vendor reached out proactively to say whether they noticed we haven't been...

Oct 2022
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Manager

Sales and Contracting

We have a very specific contract for the charges for services. Sometimes things come up that are...

Oct 2022
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Manager

Implementation and Training

During our implementation, we worked through a lot of things. The vendor worked with us as well, but...

Oct 2022
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Manager

Relationship

We can text Change Healthcare’s support people. We provide feedback about the ease of use of some of...

Oct 2022
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Manager

Relationship

When Change Healthcare isn’t successful in getting records, they mark them with various codes to...

Jul 2022
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Manager

Service and Support

Change Healthcare’s customer service is pretty good. We have frequent standing meetings, so we are...

Jul 2022
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Manager

ROI / Cost (care and feeding)

We started using Change Healthcare's system several years ago for chart retrieval only, and that has...

Jul 2022
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Manager

Functionality and Upgrades

Change Healthcare’s coding services were too aggressive for us, so we quit using that portion. The...

Jul 2022
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CIO

Relationship

We are still using Change Healthcare's product, and the team seems very happy with it. Change...

May 2022
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CIO

ROI / Cost (care and feeding)

We saw an increase in cost that we weren’t aware of, and we did push back on the vendor. I think all...

May 2022
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CIO

Other Observations & Comments

The vendor sells a good product, but there are a lot of competitors out there that could do very...

May 2022
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CIO

ROI / Cost (care and feeding)

We get a lot of money back from the vendor and the reviews they do. I am sure what we pay for the...

May 2022
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CIO

Service and Support

The vendor's support teams are pretty responsive, and they are doing things for us, but we don’t see...

May 2022
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CIO

Interfacing and Integration

People are pretty happy with Change Healthcare. However, the vendors that buy other organizations...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Everyone has been impacted by COVID-19 and is coming at us for things that we haven't seen before....

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare was pretty engaged in terms of delivering on their commitments. They didn't...

Jan 2022
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VP/Other Executive

Relationship

We need a potential enhancement for Risk View. We will see whether we get pushback and what kind of...

Jan 2022
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VP/Other Executive

Relationship

Ever since we informed Change Healthcare that we were not going to renew, they have been very...

Jan 2022
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VP/Other Executive

Service and Support

We had some issues with the data, and we asked questions, but Change Healthcare came back with some...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Change Healthcare didn’t charge us much until we decided to try to terminate our contract. It seemed...

Jan 2022
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VP/Other Executive

Relationship

Change Healthcare is not up to par with some of the newer entrants into the industry, and there is...

Jan 2022
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