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Chartis Strategy, Growth, and Consolidation Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

Relative to their competitors, Chartis has consultants who are more interested in actually doing the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Every project has ups and downs, and when there are downs, the lead partner will ensure those are as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Chartis has become a pretty big company with a lot of different practice areas, and I just think...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I would tell a friend that Chartis does the work, has the breadth, and takes the time to learn the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

First and foremost, we are out of regulatory and accreditation trouble. The Joint Commission...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CEO/President

Chartis helped accomplish what we wanted them to do, but they exceeded in that they were very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

When I look at the work more broadly, including what was recommended and what we ultimately put into...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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COO

The engagement with Chartis has resulted in a clearly defined strategic plan and a full, completed...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

The lead principal and lead consultant from Chartis are extremely knowledgeable about our market and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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COO

The level of expertise, the depth of data, and the market knowledge that Chartis brought were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

In our particular engagement with Chartis, I don’t have concerns. We have a long-standing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Our consultants from Chartis were phenomenal at communicating with our providers. They did a lot to...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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VP/Other Executive

We brought Chartis in to communicate often with our providers and leadership, and the firm's ability...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We chose Chartis because of their ability to understand what we were trying to do; they seemed to...

Comment Tone Positive
Pillars Loyalty, Services, Value
Evaluation Unrated

 or  to see details.

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