ChartWise CDI
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

ChartWise didn't keep some of their promises. They said that by a certain time they were going to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

ChartWise offers us certain complimentary things, and we appreciate them for that.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our relationship has been very good with ChartWise as a vendor. The main reason we renewed the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is very great in terms of the reporting structure and the accuracy of the reporting. I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Although we have had the product for years now, I would like to explore through demos what other...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

ChartWise does training sessions during the implementation while they are working with our IT...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Although the vendor's communication is great, and they get back to us soon as possible, some issues...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The initial training was excellent. The ongoing training is more like a random email that the vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We had an issue where we were looking at using ChartWise's queries for our outpatient department,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

My high satisfaction is driven by the interface being so straightforward and easy to use. The system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There hasn't been a ton of new technology coming our way. That may have been impacted by the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

ChartWise is really good when we have issues and give them feedback. That drives a lot of my...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When ChartWise set up the system, we had a choice about how we wanted to communicate with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has documentation in the form of a list that we can go through. We have coding...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support team for the system is very good. The support people communicate well and get back to us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system makes it very easy for us to make a daily list of our work. It is easy to tally up our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I don't do a lot with the reporting capability in ChartWise CDI. When I do the review, the system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We would buy the solution again. It is a very nice, nurse-friendly program. The dollar amount is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I keep statistics on how many queries we write, and the vendor only gives us credit for one query...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We used to really love the product. But it seems since Iodine Software has taken over, we have a lot...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's customer service is awesome. They are on top of things, and they try to fix issues as...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product is good for what we pay for it.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our workflows would be more automated if our EMR played better with the ChartWise system. ChartWise...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If there are issues with the product, the vendor's support people get back to us immediately. They...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people ChartWise has in place are great. They always answer our questions or come to the rescue...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some issues with the ChartWise tool, specifically queries. I do not like the way the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We prioritize our charts. The system allows us to be able to prioritize on our own. That is a good...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Initially, ChartWise avoided charging for every little thing, but recently there was something that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ChartWise has a really good understanding that we are a small facility, so we approach things...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

On the system's inpatient side, ChartWise CDI is great. The solution makes things much easier for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

ChartWise's support is wonderful. When we think of little questions and enter them in the vendor's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In the past, ChartWise's communication was much better. Now, they are under Iodine Software, and we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I wish that I could copy financial identification numbers from ChartWise CDI and paste them in to a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor has done some upgrades for ChartWise CDI, but they haven't taken anything away that I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

ChartWise CDI is probably the least easy to use out of the group of products that we use. The user...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor has been pretty responsive to our requests. They are nice, but they are mostly reactive....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

What I like about ChartWise CDI is that it is cloud based. That is nice if people work from home.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The load times are terrible, and we aren't exactly sure why. We sometimes can't click into...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We were supposed to have some automation with ChartWise CDI, but we haven’t gotten it to work. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

If I were our organization’s decision-maker, I would absolutely not buy ChartWise CDI. If I didn't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

ChartWise didn't teach us how to completely use the software. They didn't teach us how to reconcile....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ChartWise CDI is an easy system to navigate. It is an intuitive and simple system. I would recommend...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the emailing capabilities in ChartWise CDI. I can quickly email my coders in the system. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A win for me is working with a small company like ChartWise because we are a small site. I like the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

ChartWise avoids charging us for every little thing. We have asked for a lot of things that they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's implementations and upgrades are fairly seamless. We haven't had any problems with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor's ongoing training isn't great. We would like to see them do a better job with that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would recommend that the vendor touch base with their clients about every six months. We give them...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product absolutely works as promoted. Its reports are very easy to read and interpret. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't have any problems with the vendor. ChartWise's system is way better than other vendors'...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor does things in a timely manner. They don't mess around and say that things will be done...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There have been a few times when we haven't been able to reach certain ChartWise support people that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ChartWise is doing fabulous. They have added several items to the tool to assist us. ChartWise has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

There is nothing that I would like to see ChartWise improve on. With Iodine Software's purchase of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We love ChartWise. It is so easy to work with them. They would bend over backward for us. My...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

ChartWise's advisory consulting services include education for all my CDI specialists throughout the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have received very good revenue outcomes from the system. There is always room for improvement,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I am not dissatisfied with the vendor's product, but there are some things that could be better on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

ChartWise is a highly technical company. There are some things that I think that they could do...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have spoken to a few of the vendor's executives, but their involvement and engagement could really...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ChartWise CDI's reporting abilities are very good, but its reports don't always make sense to me....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have very little downtime in the system. ChartWise CDI operates the way that we expect it to, but...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

ChartWise CDI isn't part of our long-term plans. Another organization that we are partnering with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor has been offering ongoing group training, but I don't know that that training has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We get almost immediate turnarounds from the vendor's web support people. When we have problems or...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has provided me with a way to do my job more smoothly and efficiently. We have had some...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't use the system to its full ability, but it meets my day-to-day needs. There are things that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I love the product. I recommend it to others regularly.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Sometimes people, especially any older staff members, may have a little difficulty navigating some...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I get pretty regular emails from the people in the field that are trying to keep us updated, but I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our overall experience has been positive. I am not utilizing all the reporting I can pull from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If I had evening CDI specialists, they would be able to follow what the day CDI specialists are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor could improve by expanding their query library or by having a way to create a query off...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would tell the vendor’s executives that since ChartWise is pretty competitive with what they offer...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

One thing I miss from using previous systems is the educational opportunities. ChartWise will send...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

ChartWise CDI is the best system I have ever had. It is very clear and easy to use. It is easy to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Anytime I have a question, I just send a little message, and I have an answer from a support person...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have gotten everything that ChartWise offers with their CDI project. That is what is causing the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We were initially trained by ChartWise's representative when we bought the program. Then as it...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrades from ChartWise are terrible. The parts of the program that we had prior to the upgrade...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have always had good results with ChartWise. We have resolved any interactions we have had about...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Our situation with ChartWise is just so unfair. We are paying an exorbitant price for a product that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

ChartWise’s greatest strength is that anytime they are contacted regarding a problem, they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product that ChartWise sold us was the new executive suite edition. I was supposed to have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell ChartWise not to sell people on their executive suite, AI, or NLP because those things...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have seen systems that automatically prioritize, and ChartWise CDI doesn't do that for us. It...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Hierarchical Condition Categories are coming more into play because of outpatient chronic things. We...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For our needs, ChartWise CDI is very simple. I have worked with other programs and have done big...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We constantly get emails from our ChartWise person. We have an assigned contact, and they reach out...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With the needs that we have here at our hospital, ChartWise CDI does everything we need. There were...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The risk adjustment scores are hard to get in CDI programs, but ChartWise CDI can get them. Even...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles