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User Commentary

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Analyst/Coordinator

ChartWise is doing excellent. Their customer service has been wonderful. They respond immediately....

Jul 2021
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Analyst/Coordinator

The vendor doesn't push their solutions on us the way that other companies do. ChartWise is glad to...

Jul 2021
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Director

The upgrades are some of the best things about the ChartWise CDI product. The upgrade process is...

Jun 2021
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(0)
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Director

As far as the prioritization of chart reviews goes, ChartWise CDI is set up to work very well when...

Jun 2021
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Director

ChartWise CDI is fully automated. Our ADT information crosses over, and it is there when the users...

Jun 2021
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Director

Implementing ChartWise CDI was easy from an IT standpoint. The vendor came on-site and spent several...

Jun 2021
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Director

The only thing I do not like about ChartWise CDI is the encoder it uses. The system is not as easy...

Jun 2021
||
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Director

ChartWise has a little room for improvement in terms of the monthly and ad hoc reports they have...

Jun 2021
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Director

ChartWise is very good with ongoing support and communication. Our client manager emails me to ask...

Jun 2021
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Director

We selected ChartWise CDI for several reasons. Our IS department liked it a lot because it didn't...

Jun 2021
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Nurse

There are always opportunities for improvement in the system, and the vendor continues to improve...

May 2021
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Nurse

ChartWise CDI definitely made CDI easier for us. We have a strong relationship with the vendor....

May 2021
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Analyst/Coordinator

Going back and forth between ChartWise CDI and our EMR is clunky. We have trouble running reports...

May 2021
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Analyst/Coordinator

We reach out to a particular person when we have problems. They are assigned to our account, so they...

May 2021
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Analyst/Coordinator

We only have partial automation, and we would like to have full automation. I would not recommend...

May 2021
||
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Analyst/Coordinator

ChartWise wasn’t very responsive over the last year until we didn’t renew the new contract. Then,...

May 2021
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Analyst/Coordinator

I am unaware of any new technology in ChartWise CDI. I don't know of ChartWise being proactive. We...

May 2021
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Director

So far, my data doesn’t match some of the data that has been presented in quarterly reports from the...

May 2021
||
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Director

We are more rural, and there are not a lot of nurses with a coding background. We will have to use...

May 2021
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Director

I don’t see the bill from the vendor, but we signed a contract at a flat rate. We have not been...

May 2021
||
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Director

There is still a lot of manual work we have to do with this system. It really hasn’t taken any work...

May 2021
||
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Director

We are a small facility, so ChartWise CDI has worked well for us here. ChartWise CDI integrates well...

May 2021
||
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Director

We are really used to another coding software that we use, so it takes some getting used to when we...

May 2021
||
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Director

I wouldn't say that the vendor nickel-and-dimes us for everything, but when we do our reviews, the...

May 2021
||
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Director

We were led to believe that ChartWise would be well versed in dealing with our EMR vendor. That has...

May 2021
||
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Director

We have to know what we are looking for in the system to get where we need to be. The system needs...

May 2021
||
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Director

I would rate ChartWise CDI highly for reliability, stability, and product design. The system isn't...

May 2021
||
(0)
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Director

On the inpatient side, ChartWise's vision is more driven toward outpatient CDIs. They have lost...

May 2021
||
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Director

ChartWise's support people are very responsive but not proactive. We have difficulty with the system...

May 2021
||
(0)
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Manager

I love ChartWise CDI. I have worked with two other CDI systems, and I find ChartWise CDI to be very...

May 2021
||
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Manager

One of the main things that I like is that I can pretty much just start typing in a diagnosis when I...

May 2021
||
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Manager

The things that I miss from our previous system are the education pieces. ChartWise CDI has some...

May 2021
||
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Manager

My ChartWise contact reaches out on a regular basis and asks whether I need anything and tells me...

May 2021
||
(0)
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Analyst/Coordinator

In ChartWise CDI, some of the ways that the query is reconciled can be confusing. I have used the...

Apr 2021
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Analyst/Coordinator

The support is excellent. I can contact ChartWise anytime, and I can send messages directly to the...

Apr 2021
||
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Analyst/Coordinator

ChartWise CDI is easy to use, and it is easy to teach new users how to use the system. ChartWise CDI...

Apr 2021
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Analyst/Coordinator

ChartWise CDI has great dashboards and queries. I can email doctors directly from the query, and I...

Apr 2021
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VP/Other Executive

We are currently expecting new features for ChartWise CDI around NLP. They are going to add NLP to...

Apr 2021
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VP/Other Executive

ChartWise is a vendor. I am not going to say they are a partner. They provide the services we need....

Apr 2021
||
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VP/Other Executive

I would like ChartWise to improve the layout of their program. When we open ChartWise CDI, we are...

Apr 2021
||
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VP/Other Executive

One of the best things about ChartWise is they are one of the most cost-efficient software vendors...

Apr 2021
||
(0)
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Analyst/Coordinator

We always get great feedback from the vendor. They understand what the users are wanting and do...

Apr 2021
||
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Analyst/Coordinator

The vendor's support people get back to us in a really timely manner. When I have questions, my...

Apr 2021
||
(0)
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Analyst/Coordinator

It might be nice to be able to search by name; right now, we have to search by account number. We...

Apr 2021
||
(0)
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Analyst/Coordinator

ChartWise's support team is very responsive and helpful. Even if something isn't urgent, such as a...

Apr 2021
||
(0)
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Analyst/Coordinator

ChartWise CDI has several add-on features that we have not been able to utilize due to the pandemic....

Apr 2021
||
(0)
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VP/Other Executive

I would not choose ChartWise again because of the advancement of the technology that is out there;...

Apr 2021
||
(0)
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Nurse

If we add on anything, ChartWise charges us. I wouldn't say that they nickel-and-dime, but if we...

Apr 2021
||
(0)
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Nurse

ChartWise sends us emails to tell us what is available or what the updates and changes are. I really...

Apr 2021
||
(0)
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Nurse

ChartWise doesn't do one-on-one training. If I want to reach out or have questions, ChartWise is...

Apr 2021
||
(0)
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Nurse

In the afternoon, the system sometimes slows down. The only thing I get hung up on is when the...

Apr 2021
||
(0)
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Nurse

ChartWise is always extremely prompt with their support. Anytime I send something in, ChartWise...

Apr 2021
||
(0)
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Director

I would most likely purchase ChartWise CDI again. There are a few more functions that I would like...

Mar 2021
||
(0)
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Director

At our current level of use, the system has been great for us. The vendor has accomplished...

Mar 2021
||
(0)
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Director

We haven't had any issues with implementations or upgrades. The vendor regularly touches base with...

Mar 2021
||
(0)
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Director

ChartWise CDI has integrated well with our other solutions. That has been nice. Its interfacing is...

Mar 2021
||
(0)
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Director

Our vendor representative is really good about getting back to us and figuring things out. I really...

Mar 2021
||
(0)
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Director

ChartWise has started to come up with a lot of new technology. They are really enhancing their...

Mar 2021
||
(0)
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Manager

We have had ChartWise CDI for a number of years, but we are looking into other products to see...

Mar 2021
||
(0)
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Manager

One thing about ChartWise CDI that has been frustrating for me has been its reports. ChartWise says...

Mar 2021
||
(0)
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Manager

ChartWise's customer service is great. They are quick to respond if we have questions or if the...

Mar 2021
||
(0)
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Manager

Our day-to-day operations in ChartWise CDI are fine. I haven't gotten any negative feedback from my...

Mar 2021
||
(0)
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Analyst/Coordinator

We are in the process of getting rid of redundant products. Unfortunately, ChartWise is going to be...

Feb 2021
||
(0)
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Analyst/Coordinator

ChartWise is a small shop. The application is very slick and is completely hosted by the vendor;...

Feb 2021
||
(0)
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Analyst/Coordinator

ChartWise's support people are fantastic. They are very responsive and jump on issues unbelievably...

Feb 2021
||
(0)
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Manager

I am extremely happy with ChartWise CDI. I love how it has grown. We are small, so we chose the...

Feb 2021
||
(0)
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Manager

We have a great rapport with our physicians, and they understand the importance of the system. They...

Feb 2021
||
(0)
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Manager

Some of the reporting could be improved. I have to manually reconcile a lot of the DRG data at the...

Feb 2021
||
(0)
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Manager

ChartWise is very receptive to questions and feedback. ChartWise works with us to provide education,...

Feb 2021
||
(0)
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Director

If I send ChartWise a message in the morning, I will have an answer by the end of the day for sure....

Jan 2021
||
(0)
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Director

The one issue with ChartWise CDI is that users cannot access ChartWise emails from within the...

Jan 2021
||
(0)
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Director

ChartWise CDI is an all-inclusive product for CDI. There is an encoder, a communication system, and...

Jan 2021
||
(0)
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Manager

ChartWise’s customer service is like no other. We have a bubble, so if something is not working...

Jan 2021
||
(0)
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Manager

I like that ChartWise CDI is so nurse friendly and good at dealing with what we do. There are not...

Jan 2021
||
(0)
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Manager

The initial training for ChartWise CDI was pretty seamless. Some of the IT people at one of our...

Jan 2021
||
(0)
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Manager

ChartWise definitely performs on what the vendor says they are going to do. I have recommended the...

Jan 2021
||
(0)
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Manager

ChartWise keeps up with the times, and if we ask for something different to be done, they listen to...

Jan 2021
||
(0)
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Manager

ChartWise’s involvement used to be a lot better. When we first bought the system, we had a...

Jan 2021
||
(0)
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Analyst/Coordinator

I really like ChartWise CDI. I have worked on many different CDI systems, and ChartWise CDI is one...

Jan 2021
||
(0)
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Analyst/Coordinator

If I need any support from ChartWise for the CDI product, they are right there. They get back to me...

Jan 2021
||
(0)
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Manager

The phone support and web support are awesome. ChartWise has great customer service and IT support....

Jan 2021
||
(0)
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Manager

ChartWise has a great vision for the product. They share the vision and send out alerts and updates....

Jan 2021
||
(0)
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Manager

ChartWise kept us abreast of the new coding guidelines for COVID-19 and shared a lot of education...

Jan 2021
||
(0)
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Manager

I have never had any problems with ChartWise, but because of our merger, everything wasn't apples to...

Jan 2021
||
(0)
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Manager

We have never had any difficulties with the prioritization of chart reviews. We have never had any...

Jan 2021
||
(0)
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Manager

We had been a pen-and-paper operation for a while until we got on ChartWise's system, and when we...

Jan 2021
||
(0)
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Manager

The contract was clear, and ChartWise had available resources. I have never had any issues with...

Jan 2021
||
(0)
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Manager

When we first started the ChartWise program, we went through the training, and everything went fine....

Jan 2021
||
(0)
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Manager

We are always the star of our meetings because of the metrics that we are able to provide from the...

Jan 2021
||
(0)
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Director

The vendor's pricing was reasonable, and we looked at the vendor's scores on the KLAS scorecards and...

Jan 2021
||
(0)
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Director

When it comes to real-time feedback, the vendor marketed to us that they had a feedback mechanism or...

Jan 2021
||
(0)
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Director

We turned the product on, and within that week we were up and running on the system. There have been...

Jan 2021
||
(0)
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Director

The vendor has been very involved in helping us optimize the system. We were meeting with the vendor...

Jan 2021
||
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Director

The one thing that I did recognize is that we are a big hospital, and that has been a learning curve...

Jan 2021
||
(0)
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Director

The product absolutely drives tangible outcomes. Our end users love the product. We already have...

Jan 2021
||
(0)
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Manager

I don't think ChartWise CDI is a great product. The product has no NLP; it is just a simple add-on...

Jan 2021
||
(0)
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Manager

There is no prioritization of chart reviews and documentation in the product that I am aware of....

Jan 2021
||
(0)
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Manager

The vendor doesn't want to interface their product with any of the products I have. It would be nice...

Jan 2021
||
(0)
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Manager

The executives aren't very involved. I have seen nothing come out of conversations with senior...

Jan 2021
||
(0)
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Manager

The product is very inexpensive. We are getting our money's worth for the most part. I would be...

Jan 2021
||
(0)
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Analyst/Coordinator

ChartWise's customer service is great. Anytime I need to have a practitioner added to the program,...

Dec 2020
||
(0)
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Analyst/Coordinator

Some of the features that I would like to have cost more money. We can't have some of the features...

Dec 2020
||
(0)
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Analyst/Coordinator

ChartWise quickly updated the program for COVID-19 and provided education for that. ChartWise was...

Dec 2020
||
(0)
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Analyst/Coordinator

For COVID-19, we get information from other resources. ChartWise did an update so that we could...

Dec 2020
||
(0)
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Analyst/Coordinator

The system is manual; we don’t pull any information in and instead manually type everything, even...

Dec 2020
||
(0)
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Analyst/Coordinator

We may have had opportunities to update, and we would have had to pay for those updates, but I think...

Dec 2020
||
(0)
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Analyst/Coordinator

We use ChartWise CDI as a communication hub. We have quite a few people accessing it. We have coders...

Dec 2020
||
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Analyst/Coordinator

We don’t use all of the available functions. There is a field to enter the type of drug, and users...

Dec 2020
||
(0)
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Analyst/Coordinator

I feel like there might be a system out there that could offer more. But a lot of decisions are...

Dec 2020
||
(0)
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Analyst/Coordinator

When we communicate, there is a section where uses can write a note to a person that gets sent to...

Dec 2020
||
(0)
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Manager

For upgrades, ChartWise usually sends emails with information ahead of time. They tell us which...

Nov 2020
||
(0)
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Manager

ChartWise provides good training. Based on the information that is visible to them, if they see...

Nov 2020
||
(0)
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Manager

I have issues with certain products the vendor is offering to hospitals because I don’t see much...

Nov 2020
||
(0)
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Manager

The product works as promoted, but I don’t like the reports. If the vendor gave me the data I need...

Nov 2020
||
(0)
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Manager

The system is very easy to use. The vendor is very quick. They get back to me in a matter of...

Nov 2020
||
(0)
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Manager

ChartWise is usually proactive and tells us whether there are updates or changes. They give us what...

Nov 2020
||
(0)
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Manager

There are a lot of things I believe we could do manually. That would be a little more difficult and...

Nov 2020
||
(0)
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Manager

In terms of prioritizing chart reviews and documentation, we prioritize everything ourselves. We...

Nov 2020
||
(0)
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Manager

We have some issues with automation, but I don’t know how much of that is our fault or the vendor’s...

Nov 2020
||
(0)
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Manager

The vendor has been pretty good about making improvements. I would like for them to consider placing...

Nov 2020
||
(0)
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Manager

When we originally bought ChartWise, I was totally spoiled by one of their salespeople; the person...

Nov 2020
||
(0)
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Manager

The vendor is reasonably prompt about being proactive. And they have all kinds of easy-to-read...

Nov 2020
||
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