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ChartWise CDI
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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Featured  Report

Clinical Documentation Improvement 2021: Who Excels with Both Technology and Relationships?
Clinical Documentation Improvement 2021:
Who Excels with Both Technology and Relationships?
February 2021
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

ChartWise CDI drives tangible outcomes, but I wouldn't call the outcomes great.

Feb 2023
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Analyst/Coordinator

Service and Support

ChartWise’s audits have not been great. They expect the history of codes that don't affect the DRG...

Feb 2023
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Analyst/Coordinator

Service and Support

ChartWise is very responsive, but a lot of times, the support team may or may not be helpful or have...

Feb 2023
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Analyst/Coordinator

Service and Support

I have not noticed anything proactive. We have to report most of the problems that we have. We don't...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

ChartWise CDI has more reports than another product we have used, but the reports are sometimes...

Feb 2023
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Analyst/Coordinator

Implementation and Training

Our implementation was not great. We never received any formal training on the encoder. ChartWise...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

ChartWise was supposed to have new technology, including AI, but it doesn't work. If we have...

Feb 2023
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VP/Other Executive

Relationship

ChartWise didn't keep some of their promises. They said that by a certain time they were going to...

Sep 2022
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VP/Other Executive

ROI / Cost

ChartWise offers us certain complimentary things, and we appreciate them for that.

Sep 2022
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VP/Other Executive

Relationship

Our relationship has been very good with ChartWise as a vendor. The main reason we renewed the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product is very great in terms of the reporting structure and the accuracy of the reporting. I...

Sep 2022
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VP/Other Executive

Technology

Although we have had the product for years now, I would like to explore through demos what other...

Sep 2022
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VP/Other Executive

Implementation and Training

ChartWise does training sessions during the implementation while they are working with our IT...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Although the vendor's communication is great, and they get back to us soon as possible, some issues...

Sep 2022
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Director

Implementation and Training

The initial training was excellent. The ongoing training is more like a random email that the vendor...

Jul 2022
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Director

Other Observations & Comments

We had an issue where we were looking at using ChartWise's queries for our outpatient department,...

Jul 2022
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Director

Functionality and Upgrades

My high satisfaction is driven by the interface being so straightforward and easy to use. The system...

Jul 2022
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Director

Other Observations & Comments

There hasn't been a ton of new technology coming our way. That may have been impacted by the...

Jul 2022
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Director

Service and Support

ChartWise is really good when we have issues and give them feedback. That drives a lot of my...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

When ChartWise set up the system, we had a choice about how we wanted to communicate with the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system has documentation in the form of a list that we can go through. We have coding...

Jun 2022
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Analyst/Coordinator

Service and Support

The support team for the system is very good. The support people communicate well and get back to us...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system makes it very easy for us to make a daily list of our work. It is easy to tally up our...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

I don't do a lot with the reporting capability in ChartWise CDI. When I do the review, the system...

Jun 2022
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Manager

ROI / Cost

We would buy the solution again. It is a very nice, nurse-friendly program. The dollar amount is...

Jun 2022
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Manager

Functionality and Upgrades

I keep statistics on how many queries we write, and the vendor only gives us credit for one query...

Jun 2022
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Manager

Functionality and Upgrades

We used to really love the product. But it seems since Iodine Software has taken over, we have a lot...

Jun 2022
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Manager

Service and Support

The vendor's customer service is awesome. They are on top of things, and they try to fix issues as...

Jun 2022
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Director

ROI / Cost

The product is good for what we pay for it.

Jun 2022
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Director

Functionality and Upgrades

Our workflows would be more automated if our EMR played better with the ChartWise system. ChartWise...

Jun 2022
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Director

Service and Support

If there are issues with the product, the vendor's support people get back to us immediately. They...

Jun 2022
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Manager

Relationship

The people ChartWise has in place are great. They always answer our questions or come to the rescue...

May 2022
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Manager

Functionality and Upgrades

There are some issues with the ChartWise tool, specifically queries. I do not like the way the...

May 2022
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Manager

Functionality and Upgrades

We prioritize our charts. The system allows us to be able to prioritize on our own. That is a good...

May 2022
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Manager

ROI / Cost

Initially, ChartWise avoided charging for every little thing, but recently there was something that...

May 2022
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Manager

Relationship

ChartWise has a really good understanding that we are a small facility, so we approach things...

May 2022
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Related Articles
Article
KLAS article icon
Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



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