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ChartWise CDI Comments
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KLAS Research Director - Mac Boyter
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Manager

Service and Support

The phone support and web support are awesome. ChartWise has great customer service and IT support....

Jan 2021
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Manager

Service and Support

ChartWise has a great vision for the product. They share the vision and send out alerts and updates....

Jan 2021
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Manager

Service and Support

ChartWise kept us abreast of the new coding guidelines for COVID-19 and shared a lot of education...

Jan 2021
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Manager

Relationship

I have never had any problems with ChartWise, but because of our merger, everything wasn't apples to...

Jan 2021
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Manager

Functionality and Upgrades

We have never had any difficulties with the prioritization of chart reviews. We have never had any...

Jan 2021
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Manager

Functionality and Upgrades

We had been a pen-and-paper operation for a while until we got on ChartWise's system, and when we...

Jan 2021
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Manager

Service and Support

The contract was clear, and ChartWise had available resources. I have never had any issues with...

Jan 2021
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Manager

Implementation and Training

When we first started the ChartWise program, we went through the training, and everything went fine....

Jan 2021
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Manager

ROI / Cost (care and feeding)

We are always the star of our meetings because of the metrics that we are able to provide from the...

Jan 2021
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Director

Relationship

The vendor's pricing was reasonable, and we looked at the vendor's scores on the KLAS scorecards and...

Jan 2021
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Director

Service and Support

When it comes to real-time feedback, the vendor marketed to us that they had a feedback mechanism or...

Jan 2021
(0)
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Director

Service and Support

We turned the product on, and within that week we were up and running on the system. There have been...

Jan 2021
(0)
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Director

Relationship

The vendor has been very involved in helping us optimize the system. We were meeting with the vendor...

Jan 2021
(0)
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Director

Other Observations & Comments

The one thing that I did recognize is that we are a big hospital, and that has been a learning curve...

Jan 2021
(0)
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Director

Functionality and Upgrades

The product absolutely drives tangible outcomes. Our end users love the product. We already have...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I don't think ChartWise CDI is a great product. The product has no NLP; it is just a simple add-on...

Jan 2021
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Manager

Functionality and Upgrades

There is no prioritization of chart reviews and documentation in the product that I am aware of....

Jan 2021
(0)
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Manager

Functionality and Upgrades

The vendor doesn't want to interface their product with any of the products I have. It would be nice...

Jan 2021
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Manager

Relationship

The executives aren't very involved. I have seen nothing come out of conversations with senior...

Jan 2021
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Manager

Other Observations & Comments

The product is very inexpensive. We are getting our money's worth for the most part. I would be...

Jan 2021
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Analyst/Coordinator

Service and Support

ChartWise's customer service is great. Anytime I need to have a practitioner added to the program,...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Some of the features that I would like to have cost more money. We can't have some of the features...

Dec 2020
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Analyst/Coordinator

Implementation and Training

ChartWise quickly updated the program for COVID-19 and provided education for that. ChartWise was...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

For COVID-19, we get information from other resources. ChartWise did an update so that we could...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is manual; we don’t pull any information in and instead manually type everything, even...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We may have had opportunities to update, and we would have had to pay for those updates, but I think...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We use ChartWise CDI as a communication hub. We have quite a few people accessing it. We have coders...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We don’t use all of the available functions. There is a field to enter the type of drug, and users...

Dec 2020
(0)
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Analyst/Coordinator

Lessons Learned

I feel like there might be a system out there that could offer more. But a lot of decisions are...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we communicate, there is a section where uses can write a note to a person that gets sent to...

Dec 2020
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Manager

Functionality and Upgrades

For upgrades, ChartWise usually sends emails with information ahead of time. They tell us which...

Nov 2020
(0)
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Manager

Implementation and Training

ChartWise provides good training. Based on the information that is visible to them, if they see...

Nov 2020
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Manager

ROI / Cost (care and feeding)

I have issues with certain products the vendor is offering to hospitals because I don’t see much...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product works as promoted, but I don’t like the reports. If the vendor gave me the data I need...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The system is very easy to use. The vendor is very quick. They get back to me in a matter of...

Nov 2020
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Manager

Relationship

ChartWise is usually proactive and tells us whether there are updates or changes. They give us what...

Nov 2020
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Manager

Other Observations & Comments

There are a lot of things I believe we could do manually. That would be a little more difficult and...

Nov 2020
(0)
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Manager

Functionality and Upgrades

In terms of prioritizing chart reviews and documentation, we prioritize everything ourselves. We...

Nov 2020
(0)
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Manager

Service and Support

We have some issues with automation, but I don’t know how much of that is our fault or the vendor’s...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The vendor has been pretty good about making improvements. I would like for them to consider placing...

Nov 2020
(0)
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Manager

Relationship

When we originally bought ChartWise, I was totally spoiled by one of their salespeople; the person...

Nov 2020
(0)
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Manager

Relationship

The vendor is reasonably prompt about being proactive. And they have all kinds of easy-to-read...

Nov 2020
(0)
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Director

Future Outlook

ChartWise CDI has so many reports that can be run on demand. Whether those reports are local,...

Jun 2020
(0)
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Director

Interfacing and Integration

ChartWise could have a better EHR integration process. We understand that the integration is not...

Jun 2020
(0)
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Director

Implementation and Training

ChartWise CDI is up in 30–45 days when implemented, and anytime I call ChartWise for any extra...

Jun 2020
(0)
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Director

Service and Support

I love ChartWise. They are great. They have a lovely thing called the feedback bubble. With that...

Jun 2020
(0)
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Director

Service and Support

The vendor's service is great, and the product is very easy to use. The vendor's service and...

Jun 2020
(0)
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Director

Functionality and Upgrades

Right now, we send a query in the system to a provider, and the query launches an email to the...

Jun 2020
(0)
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Director

Relationship

I can't say enough nice things about the vendor. They are really great. They came in and said they...

Jun 2020
(0)
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Manager

Service and Support

There are queries that we give to our physicians so that they can give better documentation and give...

Jun 2020
(0)
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Manager

Service and Support

The reports that I can extract from ChartWise CDI are excellent. There is a tab built into each...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

The vendor had a webinar recently. They talked about different coding challenges with COVID-19,...

Jun 2020
(0)
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Analyst/Coordinator

Implementation and Training

For me, the system wasn’t that difficult to learn; there were just a few learning curves. When I...

Jun 2020
(1)
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Analyst/Coordinator

Relationship

ChartWise is very responsive, and they communicate well and promptly. They respond quickly and work...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Something that the vendor could improve is the built-in encoder. I have learned to work around some...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

The vendor recently started sending out updates to let everybody know what the new codes were that...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have been very pleased with the functionality of the system and the responsiveness of the team....

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

I have seen products similar to ChartWise CDI that have better reports, are more user friendly, and...

Jun 2020
(0)
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Manager

Functionality and Upgrades

When I talk to the people that work directly with Chartwise CDI, they say that it has been a great...

Jun 2020
(0)
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Director

Other Observations & Comments

ChartWise sent out some educational information about COVID-19, but I think they could do a little more....

Jun 2020
(0)
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Director

Functionality and Upgrades

The ChartWise product is what a small or medium organization needs for CDI software. The product...

Jun 2020
(0)
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Director

Service and Support

The turnaround time for customer services is excellent. We click on a bubble, and we get responses...

Jun 2020
(0)
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Director

Relationship

Some vendors aren't truthful about their products. When I called several other hospitals about which...

Jun 2020
(0)
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Director

Functionality and Upgrades

We chose ChartWise CDI for multiple reasons, and one of the reasons was the start-up time. The...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Things with COVID-19 and ChartWise were difficult in the beginning because we had a code that wasn’t...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have only seen a few other vendors’ products, but I really love ChartWise’s product. It is user...

May 2020
(0)
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Analyst/Coordinator

Relationship

I don’t know whether the vendor has ever promised me something, but they are good to work with and...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor tells us when we are getting upgrades. We get to decide whether we want to use a specific...

May 2020
(0)
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Analyst/Coordinator

Implementation and Training

We get a monthly email that offers a webinar with a refresher course on the system. If new people...

May 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The only way the product integrates with any other system is on discharge, and that is really all we...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am very happy with the product. There are some small glitches here and there, and the dictionary...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Everything is on hold right now with the pandemic, but the vendor was rolling out a mobile platform,...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor’s support people are pretty quick to respond, but when I make a request, I sometimes feel...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is very user friendly. It gives measurable outcomes and great reports. I love the...

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor is often enhancing the product and sending releases out once every other week, and...

Apr 2020
(0)
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Manager

Other Observations & Comments

Sometimes the product runs slowly, but to be fair, I am not sure whether that is because of our...

Apr 2020
(0)
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Manager

Service and Support

ChartWise’s customer service and communication are very good, and our questions and concerns are...

Apr 2020
(0)
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Manager

Service and Support

We are mostly self-sufficient in how we work, but what I have liked about ChartWise is that they...

Apr 2020
(0)
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Manager

Other Observations & Comments

ChartWise has many reports. Some other people might like all the reports, but there are way too many...

Apr 2020
(0)
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Manager

Implementation and Training

Generally, I am happy with ChartWise. The software is good and does the job. ChartWise does a...

Apr 2020
(0)
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Analyst/Coordinator

Future Outlook

ChartWise isn't part of our long-term plans, but that isn't because we aren't happy with the vendor....

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We had one little snafu with the product, but the issue wasn't on ChartWise's side; it was on our...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

ChartWise does a good job. They always tell me in advance when something is going to happen. When I...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

When I ask ChartWise's support people to do something, it is done within a day. I don't have any...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

I would tell anyone looking at the vendor's system that when I have problems, they respond quickly....

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

I don’t need support that often, but the few times I have reached out to the support people, they...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is simple and easy to use once users get used to it. I have used other programs that are...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The things that are going well are probably related to my recent upgrades. One good thing is the...

Mar 2020
(0)
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Analyst/Coordinator

Technology

The research panel is not as user friendly as I wish it was. I don’t use it a whole lot just because...

Mar 2020
(0)
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Nurse

Other Observations & Comments

We would like to have an APR-DRG with ChartWise CDI, but I know that that would cost us a...

Mar 2020
(0)
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Nurse

Functionality and Upgrades

I like ChartWise CDI's editable queries. I like that I can edit, add, and remove responses to make...

Mar 2020
(0)
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Nurse

Service and Support

Whenever I have an issue, I just message ChartWise. They respond instantaneously to my request or question....

Mar 2020
(0)
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Nurse

Functionality and Upgrades

I don’t think ChartWise CDI has NLP. The system is not able to highlight all of my records. I have...

Mar 2020
(0)
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Nurse

Other Observations & Comments

Later in the day, ChartWise CDI sometimes runs slowly and will stick. I don’t know whether that is...

Mar 2020
(0)
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Nurse

Implementation and Training

Sometimes ChartWise will send out an email that says they are changing something in the system, but...

Mar 2020
(0)
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Director

Functionality and Upgrades

The product is good for what it does. It provides us with the metrics we need. I set up goals early...

Mar 2020
(0)
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Director

Functionality and Upgrades

ChartWise has good customer service. They respond when we have questions or want something. The way...

Mar 2020
(0)
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Director

Other Observations & Comments

I would buy the ChartWise system again unless there were something cheaper with more whistles and bells....

Mar 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The reporting system is very good. We can pull reports, so we have received our money's worth. I...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

I love knowing that there are a few people who have always been with the vendor. Those people have...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

ChartWise really does listen to us. If we have a problem, or if a query isn't working correctly,...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't have any complaints about the vendor, but sometimes their system is a little slow. But I can...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is very quick to respond to recommendations and to implement system-wide changes that may...

Mar 2020
(0)
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Analyst/Coordinator

Implementation and Training

The new software that ChartWise has implemented has been great. I would rate their implementation...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

ChartWise's system isn't as good as some other pieces we use to support our integration goals. I...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system meets all of our functionality needs very well. It does everything that we need it to do....

Mar 2020
(0)
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Analyst/Coordinator

Relationship

ChartWise is very proactive, and their executives are very involved.

Mar 2020
(0)
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Nurse

Implementation and Training

There were all kinds of tutorials in the ChartWise system in the beginning, and those were nice. The...

Feb 2020
(0)
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Nurse

Service and Support

There was one particular person from the vendor who was very helpful and who was an asset to...

Feb 2020
(0)
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Nurse

Future Outlook

As far as I know, the product is part of our long-term plans. We have invested millions of dollars...

Feb 2020
(0)
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Nurse

Service and Support

I appreciate the vendor's responses to questions. When we ask questions through the software, the...

Feb 2020
(0)
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Nurse

Other Observations & Comments

I had some conversations with ChartWise early on about whether they could integrate with another...

Feb 2020
(0)
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Nurse

Relationship

In my experience, ChartWise has pretty much kept their promises. The vendor is good at telling us...

Feb 2020
(0)
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Nurse

Sales and Contracting

ChartWise CDI has all kinds of functionality, but the cost is too prohibitive. If I were a bigger...

Feb 2020
(0)
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Nurse

Other Observations & Comments

There is not a lot of ongoing training with ChartWise CDI. Once the vendor demonstrates what the...

Feb 2020
(0)
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Nurse

Functionality and Upgrades

There is a little bit of a learning curve with ChartWise CDI, but the current product is meeting all...

Feb 2020
(0)
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Nurse

Implementation and Training

I had to learn a lot by myself, and I didn’t know whether I was doing certain things correctly. I...

Feb 2020
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Nurse

Implementation and Training

The vendor offered a two- or four-day training, but in the beginning, it would have been nice to...

Feb 2020
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Nurse

Other Observations & Comments

I feel like things are going okay with ChartWise. I still don’t know whether I am using their...

Feb 2020
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