ChartWise CDI
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Mac Boyter
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Manager

The people ChartWise has in place are great. They always answer our questions or come to the rescue...

May 2022
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Manager

There are some issues with the ChartWise tool, specifically queries. I do not like the way the...

May 2022
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Manager

We prioritize our charts. The system allows us to be able to prioritize on our own. That is a good...

May 2022
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Manager

Initially, ChartWise avoided charging for every little thing, but recently there was something that...

May 2022
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Manager

ChartWise has a really good understanding that we are a small facility, so we approach things...

May 2022
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Analyst/Coordinator

On the system's inpatient side, ChartWise CDI is great. The solution makes things much easier for...

Mar 2022
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Analyst/Coordinator

ChartWise's support is wonderful. When we think of little questions and enter them in the vendor's...

Mar 2022
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Analyst/Coordinator

In the past, ChartWise's communication was much better. Now, they are under Iodine Software, and we...

Mar 2022
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Analyst/Coordinator

I wish that I could copy financial identification numbers from ChartWise CDI and paste them in to a...

Mar 2022
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Analyst/Coordinator

The vendor has done some upgrades for ChartWise CDI, but they haven't taken anything away that I...

Mar 2022
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Analyst/Coordinator

ChartWise CDI is probably the least easy to use out of the group of products that we use. The user...

Mar 2022
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Analyst/Coordinator

The vendor has been pretty responsive to our requests. They are nice, but they are mostly reactive....

Mar 2022
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Analyst/Coordinator

What I like about ChartWise CDI is that it is cloud based. That is nice if people work from home.

Mar 2022
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Analyst/Coordinator

The load times are terrible, and we aren't exactly sure why. We sometimes can't click into...

Mar 2022
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Analyst/Coordinator

We were supposed to have some automation with ChartWise CDI, but we haven’t gotten it to work. The...

Mar 2022
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Analyst/Coordinator

If I were our organization’s decision-maker, I would absolutely not buy ChartWise CDI. If I didn't...

Mar 2022
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Analyst/Coordinator

ChartWise didn't teach us how to completely use the software. They didn't teach us how to reconcile....

Mar 2022
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Director

ChartWise CDI is an easy system to navigate. It is an intuitive and simple system. I would recommend...

Feb 2022
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Director

I like the emailing capabilities in ChartWise CDI. I can quickly email my coders in the system. I...

Feb 2022
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Director

A win for me is working with a small company like ChartWise because we are a small site. I like the...

Feb 2022
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Director

ChartWise avoids charging us for every little thing. We have asked for a lot of things that they...

Jan 2022
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Director

The vendor's implementations and upgrades are fairly seamless. We haven't had any problems with...

Jan 2022
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Director

The vendor's ongoing training isn't great. We would like to see them do a better job with that...

Jan 2022
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Director

I would recommend that the vendor touch base with their clients about every six months. We give them...

Jan 2022
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Director

The product absolutely works as promoted. Its reports are very easy to read and interpret. The...

Jan 2022
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Director

I don't have any problems with the vendor. ChartWise's system is way better than other vendors'...

Jan 2022
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Director

The vendor does things in a timely manner. They don't mess around and say that things will be done...

Jan 2022
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Director

There have been a few times when we haven't been able to reach certain ChartWise support people that...

Jan 2022
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Director

ChartWise is doing fabulous. They have added several items to the tool to assist us. ChartWise has...

Jan 2022
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Director

There is nothing that I would like to see ChartWise improve on. With Iodine Software's purchase of...

Jan 2022
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Director

We love ChartWise. It is so easy to work with them. They would bend over backward for us. My...

Jan 2022
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Director

ChartWise's advisory consulting services include education for all my CDI specialists throughout the...

Jan 2022
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Director

We have received very good revenue outcomes from the system. There is always room for improvement,...

Jan 2022
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Director

I am not dissatisfied with the vendor's product, but there are some things that could be better on...

Jan 2022
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Director

ChartWise is a highly technical company. There are some things that I think that they could do...

Jan 2022
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Director

I have spoken to a few of the vendor's executives, but their involvement and engagement could really...

Jan 2022
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Director

ChartWise CDI's reporting abilities are very good, but its reports don't always make sense to me....

Jan 2022
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Director

We have very little downtime in the system. ChartWise CDI operates the way that we expect it to, but...

Jan 2022
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Analyst/Coordinator

ChartWise CDI isn't part of our long-term plans. Another organization that we are partnering with...

Jan 2022
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Analyst/Coordinator

The vendor has been offering ongoing group training, but I don't know that that training has...

Jan 2022
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Analyst/Coordinator

We get almost immediate turnarounds from the vendor's web support people. When we have problems or...

Jan 2022
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Analyst/Coordinator

The system has provided me with a way to do my job more smoothly and efficiently. We have had some...

Jan 2022
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Analyst/Coordinator

I don't use the system to its full ability, but it meets my day-to-day needs. There are things that...

Jan 2022
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Analyst/Coordinator

I love the product. I recommend it to others regularly.

Jan 2022
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Manager

Sometimes people, especially any older staff members, may have a little difficulty navigating some...

Jan 2022
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Manager

I get pretty regular emails from the people in the field that are trying to keep us updated, but I...

Jan 2022
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Manager

Our overall experience has been positive. I am not utilizing all the reporting I can pull from...

Jan 2022
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Manager

If I had evening CDI specialists, they would be able to follow what the day CDI specialists are...

Jan 2022
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Manager

The vendor could improve by expanding their query library or by having a way to create a query off...

Jan 2022
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Manager

I would tell the vendor’s executives that since ChartWise is pretty competitive with what they offer...

Jan 2022
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Manager

One thing I miss from using previous systems is the educational opportunities. ChartWise will send...

Jan 2022
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Manager

ChartWise CDI is the best system I have ever had. It is very clear and easy to use. It is easy to...

Jan 2022
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Manager

Anytime I have a question, I just send a little message, and I have an answer from a support person...

Jan 2022
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Manager

We have gotten everything that ChartWise offers with their CDI project. That is what is causing the...

Jan 2022
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Manager

We were initially trained by ChartWise's representative when we bought the program. Then as it...

Jan 2022
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Manager

The upgrades from ChartWise are terrible. The parts of the program that we had prior to the upgrade...

Jan 2022
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Manager

We have always had good results with ChartWise. We have resolved any interactions we have had about...

Jan 2022
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Manager

Our situation with ChartWise is just so unfair. We are paying an exorbitant price for a product that...

Jan 2022
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Manager

ChartWise’s greatest strength is that anytime they are contacted regarding a problem, they...

Jan 2022
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Manager

The product that ChartWise sold us was the new executive suite edition. I was supposed to have...

Jan 2022
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Manager

I would tell ChartWise not to sell people on their executive suite, AI, or NLP because those things...

Jan 2022
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Analyst/Coordinator

I have seen systems that automatically prioritize, and ChartWise CDI doesn't do that for us. It...

Dec 2021
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Analyst/Coordinator

Hierarchical Condition Categories are coming more into play because of outpatient chronic things. We...

Dec 2021
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Analyst/Coordinator

For our needs, ChartWise CDI is very simple. I have worked with other programs and have done big...

Dec 2021
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Analyst/Coordinator

We constantly get emails from our ChartWise person. We have an assigned contact, and they reach out...

Dec 2021
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Analyst/Coordinator

With the needs that we have here at our hospital, ChartWise CDI does everything we need. There were...

Dec 2021
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Analyst/Coordinator

The risk adjustment scores are hard to get in CDI programs, but ChartWise CDI can get them. Even...

Dec 2021
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Analyst/Coordinator

ChartWise is doing excellent. Their customer service has been wonderful. They respond immediately....

Jul 2021
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Analyst/Coordinator

The vendor doesn't push their solutions on us the way that other companies do. ChartWise is glad to...

Jul 2021
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Director

The upgrades are some of the best things about the ChartWise CDI product. The upgrade process is...

Jun 2021
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Director

As far as the prioritization of chart reviews goes, ChartWise CDI is set up to work very well when...

Jun 2021
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Director

ChartWise CDI is fully automated. Our ADT information crosses over, and it is there when the users...

Jun 2021
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Director

Implementing ChartWise CDI was easy from an IT standpoint. The vendor came on-site and spent several...

Jun 2021
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Director

The only thing I do not like about ChartWise CDI is the encoder it uses. The system is not as easy...

Jun 2021
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Director

ChartWise has a little room for improvement in terms of the monthly and ad hoc reports they have...

Jun 2021
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Director

ChartWise is very good with ongoing support and communication. Our client manager emails me to ask...

Jun 2021
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Director

We selected ChartWise CDI for several reasons. Our IS department liked it a lot because it didn't...

Jun 2021
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Nurse

There are always opportunities for improvement in the system, and the vendor continues to improve...

May 2021
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Nurse

ChartWise CDI definitely made CDI easier for us. We have a strong relationship with the vendor....

May 2021
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