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Clinical Documentation Integrity 2023
Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
Author
Mac Boyter
Author
Jennifer Hickenlooper
Author
Tyler Sycamore
For many healthcare organizations, the need to improve clinician satisfaction and effectiveness is top of mind. To help with that goal, those using clinical documentation integrity (CDI) solutions are looking to their vendor partners for innovation to aid in increased documentation efficiencies. This report provides a look at the performance of CDI vendors, focusing on key elements that drive customer satisfaction such as vendor relationships, driven outcomes, and reporting capabilities.
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Key Findings:
- Nuance & Iodine Software Driving Outcomes; Integration Issues Reduce Efficiencies for 3M MModal and Optum Customers
- Strong Relationships Drive Iodine Software’s Customer Success; 3M Customers Report Improvements with Account Managers
- Reporting Is a Key Pain Point among CDI Users; Nuance’s and Iodine Software’s Reporting Above Average
Writer
Carlisa Cramer
Designer
Jessica Bonnett
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.