xDome (formerly Medigate) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
Claroty is very innovative. They have a research arm that is working on certain things with us. They...
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Relationship
Claroty has a very strong customer success team. Our customer success manager from Claroty has...
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Operations, Product
Medigate is a tool that we can get used to, but we need training to figure out what we need. There...
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Relationship, Product
There are a lot of vendors out there that truly understand how complex the marketplace is from a...
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Loyalty, Relationship, Product
There are actually quite a few things on Claroty’s road map that interest me. The vendor has tons of...
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Loyalty, Product
The gaps that exist in Claroty's product are more around integration. There are a lot of net new...
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Loyalty
When we selected Medigate a few years ago, we looked at the quality of the vendor's identification...
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Relationship
The people we work with at Claroty are excellent. We do regular calls where we review our continuous...
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Relationship, Product, Value
We are very happy with xDome. It is finding good value for us and has really good capabilities for...
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Product
A gap in xDome is its ability to detect device data accurately and keeping it up-to-date. Claroty...
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Culture, Value
The vendor avoids charging us for every little thing because we worked that into our contract. So...
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Relationship, Product, Value
I like that I can track and see things in the system. My team manages the solution, but we aren't...
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Product
I like that we are able to use a lot of the graphics in the system's reports because we have to send...
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Operations, Product
My team members are great at using the system, but we are in it every day. We have to train some...
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Operations
When Claroty started up, they had some videos on YouTube and the support portal that were really...
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Product
There is a lot of functionality in xDome. Claroty is working on most of the functionality gaps that...
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Loyalty, Product
The latest thing that Claroty is improving is the user classification ability. That lets me actually...
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Value
Claroty is still up there when it comes to receiving my money's worth since a lot of our problems...
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Relationship
Claroty does keep all promises to my organization. In fact, they end up waiting on us more than we...
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Relationship
We have regular meetings with Claroty, and our regional representative still comes to those...
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Loyalty
I'm very excited because my network engineering team has gotten confident enough that we are going...
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Product
Everything is there in xDome's report and dashboard information, and I see those things. I need to...
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Loyalty, Product
I know that the goals that are in place to prepare for cyber events and outages are definitely...
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Relationship
I have a really good representative and tech person that I can absolutely talk to, and they help...
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Relationship, Value
There are three main reasons that Claroty is so great to work with. The first thing is the product...
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Loyalty, Operations
I’m going to ding Claroty a bit when it comes to training. The vendor still needs to mature a little...
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Loyalty
All is going well. We are still using Medigate and still loving it. It is a very good product. The...
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Relationship, Operations
Claroty has always shined in our very solid relationship with them. We have been a client of theirs...
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Product
Medigate is now Claroty xDome. To tell the truth, I think the new label likely has a moderate amount...
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Relationship
I had concerns when Medigate was being acquired by Claroty because I wasn't sure how the product...
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Operations, Value
Claroty never charges for anything. They really took care of us during our last upgrade and even...
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Product
Claroty does a really good job of delivering technology that meets our needs, especially with the...
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Relationship
Claroty has been the most pleasant and perfect vendor I have worked with, and they truly are. They...
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Loyalty, Product
I actually have Claroty’s system set up so I can watch my guest network. The really nice thing about...
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Relationship, Operations, Product
I love having the ability to look up anything I want to in the system. We have regularly scheduled...
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Culture, Value
The system has done everything the vendor said it would, and we have gotten more out of the system...
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Product
I would love to see almost every medical vendor include the serial numbers of devices. Right now,...
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Product
We can only put so many taps in the system, and since we are doing passive scanning, depending on...
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Product
We use the system's data for more than just medical. We also use it for IT, IoT, and operational...
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Culture, Value
Based on everything Claroty has told me about what they are doing and the things I have seen in the...
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Relationship
Claroty's support is Johnny-on-the-spot. I wish more of my vendors were that good. If I send...
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Loyalty, Product
Claroty is adding certain functionalities. Looking at their modules, they already have anomaly...
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Relationship, Product
I highly recommend Medigate. If an organization understands their network and where to set their...
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Product, Value
One thing that is not something that Claroty sells as a point for this system but is valuable is...
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Product
One of the issues that we see is we don't have 100% visibility of all of our network traffic. With...
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Operations
The implementation team is very good. The training is very in depth. The vendor is doing such a good...
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Product, Value
The system is great and really powerful. It has helped us. We needed to get our medical device IS...
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Loyalty, Relationship, Product
The vendor has outlined improvements in identifying software versions on devices. So now they...
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Relationship, Product
Things with Medigate by Claroty are going well. Things have worked pretty much as expected, and...
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Product
There is still a gap. I am not sure how the vendor would remedy that. We match the devices that they...
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Loyalty, Relationship, Product
We have been working with the vendor to get another product integrated so that we can better...
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Product
Medigate by Claroty is an awesome product. We could not live without it. The tool is one of our...
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Relationship, Operations
Our experience is great. Claroty keeps their promises. They are in contact with us. They are always...
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Relationship, Product
We have had the product for a while now, and from day one to now, Claroty has made so many...
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Loyalty, Product
What brought about this platform was that we were trying to identify the medical devices all across...
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Loyalty, Product
The platform we do on our premises is segmented. The platform will provide us with the access...
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Product, Value
The threat monitoring part of Medigate was added as a full trial. But there was a particular part of...
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Loyalty, Product
Over the period that we have been using Claroty, there has been a lot of improvement and innovation....
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Loyalty, Relationship
I don't know what the vendor has in the future. I'm okay with what we have currently been using, but...
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Loyalty, Product
The vendor has improved. Before, when we had a vulnerability and it was remediated or taken care of,...
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Loyalty
My broad satisfaction with the vendor will still be high next year. The only reason my overall...
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Relationship, Product
Claroty has been talking about expanding the databases for users and user data that has been logged...
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Culture, Value
When we originally signed on with Claroty, we assumed that we only had a certain number of medical...
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Product
I would tell a peer that Medigate by Claroty captures and provides cybersecurity and IT information...
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Relationship
I have regular support meetings with Claroty. They are always in touch and are always prompt. I'm...
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Loyalty
We have had a change in management. The management team that brought in Medigate by Claroty was all...
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Operations, Product
Medigate by Claroty is such a vast and complex database with so many tabs we can use and with so...
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Culture
We adopted the system a while ago, and Claroty has kept their licensing agreement with us. That has...
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Operations
Claroty does a pretty good job with implementations. Because of the way the system is in our...
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Loyalty, Product
We are doing some really cool stuff with Medigate by Claroty. We integrated in a test-environment...
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Product
The gap in Claroty’s product is just the nontraditional IT callouts to be able to load clients on...
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Relationship
Claroty is really good about getting us the functionality we ask for, so I don't think there are any...
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Loyalty, Product
I am interested in having a mobile app for Medigate by Claroty, and that is on the vendor’s road...
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Product
I would tell a peer that Medigate by Claroty is a great solution that can manage and detect multiple...
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Product
Claroty had some failures around upgrades and quality. Sometimes, we had to justify the risk numbers...
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Value
To get tangible outcomes from the product, there must be a certain adoption structure within an...
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Relationship, Product
Network segmentation is an area where we have seen some false starts. Users have to work really...
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Product
We haven't found any functionality gaps in Claroty's product at this point. However, there are...
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Relationship
Whenever we asked Claroty for something, they were able to do it. We have recurring meetings with...
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Product
Claroty's system has really good integration options. However, those integrations aren't at the top...
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Product
Interventions around risks based on our IoT products are a weak part of the system. I rely on the...
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Product
Some of my coworkers have had a slightly different experience using the system. Part of that has to...
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Relationship, Product
There are some things that have to do with network communication that we have been asking for from...
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Culture
Claroty has started to develop and change their pricing model depending on what we need. For...
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Loyalty
With any IoT solution, things depend on who is using it and what the use case is for the individual...
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Relationship, Product
Claroty does send out periodic updates. They push them out to all the clients at the same time, and...
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Product
Because of my background, I have a large number of Excel spreadsheets with data and everything else....
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Relationship
I predominantly use the web interface for support. Claroty has a simple option to create a ticket,...
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Loyalty, Product
There are two different directions to approaching the IoT solution. One is from a vulnerability...
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Loyalty, Operations, Product
I'm very happy with the solution. Our team uses it daily. We have various support teams using the...
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Product
One of the biggest drawbacks of the solution is its reporting abilities. Those are an ongoing sore...
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Relationship, Operations
I am not sure that any vendor can really keep all of their promises. For the most part, Claroty goes...
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Loyalty, Product
We were using the system to track things on our network initially, but our scope changed once we saw...
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Product
Claroty is a strong organization, and Medigate's products were built for IoMT. Claroty is taking the...
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Loyalty, Product
The Medigate by Claroty product is awesome at what it does. It has a very well-designed UI. As a...
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Relationship
Claroty’s resources are very engaged and very proactive. The vendor meets with us regularly. They...
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Product
Medigate by Claroty does a great job at integrations. But that is a two-way street, and some of the...
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Relationship, Product
There are small gaps in the product because Claroty can only move as fast as the environment that...
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Product
We have never had a product of this caliber that does what Medigate does and allows all the...
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Operations
There could be a little more proactiveness with training on the Claroty side to reach out to the...
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Product
I would have given Claroty a lower score last year on product quality, but now, they have worked out...
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Product
Medigate gives us visibility for devices that even our own teams can't see. The way the collection...
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Relationship
I don't have anything negative to say. All I have is praise for Medigate and Claroty as a whole. The...
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Relationship
We have regular meetings with Claroty, and they bring up different things. We have had road-map...
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Culture, Value
Claroty has a pretty simple licensing model, which is that they charge us for every medical device...
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Operations
Claroty has an academy for training, but it doesn't have tons of information in it. There is some...
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Product
Claroty’s documentation lacks just a little in terms of Claroty being completely hands off as a...
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Loyalty, Operations, Product
Claroty’s upgrade process has been seamless. The product quality is polished, so we just have to get...
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Loyalty
We chose Medigate because the interface was the most polished and mature. When we talked during the...
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Operations, Product
We have been challenged to get valuable and accurate data into the tool, and that means the outcomes...
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Relationship, Product
The strengths of the product are its overall visibility of the medical devices, the mapping, and the...
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Product
Integration was easy with Medigate by Claroty. We have been able to establish a strategy to identify...
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Product
Claroty was the most successful during the proof of concept and met our use cases. My people have no...
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Relationship
My team has been ecstatic with Claroty’s training group. There is downtime, but Claroty is...
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Relationship
Claroty did a fabulous job communicating their road map. They are proactive. Sometimes with vendors,...
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Product
Claroty sends updates in little pop-up messages all the time. In terms of AI, I haven’t seen the...
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Relationship
Claroty is very much ahead of the game in being proactive. We also have regular touchpoint meetings...
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Product
The overall robustness of Medigate IoMT Solutions is mind-boggling sometimes. It is very intuitive,...
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Product
I would like to see a cleaner user interface in Medigate IoMT Solutions. There is a lot of data out...
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Relationship
In terms of communicating their road map, Claroty is always pretty good. I have a routine meeting...
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Loyalty, Value
I would buy Claroty again because of the value they provide. When we chose them, they cost the most,...
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Culture, Value
We pay for most of the packages from Claroty, and some new packages are coming up that will cost an...
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Operations
Claroty provides a lot of implementation support. They are willing to provide training and work with...
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Product
I would advise someone else to make sure they have a good road map before purchasing something and...
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Relationship, Product
The thing that keeps us with Claroty is operational efficiency. They identify products and tools...
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Relationship
For device discovery, the vendor buys stuff off eBay, and they are very vocal about how they are...
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Product, Value
The product integrates with another security solution, and we compare those two tools against one...
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Product
For a network project that we are working on, the system is useful for identification, discovery,...
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Loyalty, Product
The system could improve if the vendor would build a data lake of all of their customer data....
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