Medigate by Claroty Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
Medigate by Claroty is an awesome product. We could not live without it. The tool is one of our...
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Relationship, Operations
Our experience is great. Claroty keeps their promises. They are in contact with us. They are always...
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Relationship, Product
We have had the product for a while now, and from day one to now, Claroty has made so many...
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Loyalty, Product
What brought about this platform was that we were trying to identify the medical devices all across...
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Loyalty, Product
The platform we do on our premises is segmented. The platform will provide us with the access...
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Product, Value
The threat monitoring part of Medigate was added as a full trial. But there was a particular part of...
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Loyalty, Product
Over the period that we have been using Claroty, there has been a lot of improvement and innovation....
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Loyalty, Relationship
I don't know what the vendor has in the future. I'm okay with what we have currently been using, but...
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Loyalty, Product
The vendor has improved. Before, when we had a vulnerability and it was remediated or taken care of,...
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Loyalty
My broad satisfaction with the vendor will still be high next year. The only reason my overall...
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Relationship, Product
Claroty has been talking about expanding the databases for users and user data that has been logged...
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Culture, Value
When we originally signed on with Claroty, we assumed that we only had a certain number of medical...
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Product
I would tell a peer that Medigate by Claroty captures and provides cybersecurity and IT information...
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Relationship
I have regular support meetings with Claroty. They are always in touch and are always prompt. I'm...
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Loyalty
We have had a change in management. The management team that brought in Medigate by Claroty was...
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Operations, Product
Medigate by Claroty is such a vast and complex database with so many tabs and customization that we...
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Culture
We adopted the system a while ago, and Claroty has kept their licensing agreement with us. That has...
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Operations
Claroty does a pretty good job with implementations. Because of the way the system is in our...
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Loyalty, Product
We are doing some really cool stuff with Medigate by Claroty. We integrated in a test-environment...
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Product
The gap in Claroty’s product is just the nontraditional IT callouts to be able to load clients on...
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Relationship
Claroty is really good about getting us the functionality we ask for, so I don't think there are any...
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Loyalty, Product
I am interested in having a mobile app for Medigate by Claroty, and that is on the vendor’s road...
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Product
I would tell a peer that Medigate by Claroty is a great solution that can manage and detect multiple...
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Product
Claroty had some failures around upgrades and quality. Sometimes, we had to justify the risk numbers...
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Value
To get tangible outcomes from the product, there must be a certain adoption structure within an...
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Relationship, Product
Network segmentation is an area where we have seen some false starts. Users have to work really...
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Product
We haven't found any functionality gaps in Claroty's product at this point. However, there are...
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Relationship
Whenever we asked Claroty for something, they were able to do it. We have recurring meetings with...
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Product
Claroty's system has really good integration options. However, those integrations aren't at the top...
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Product
Interventions around risks based on our IoT products are a weak part of the system. I rely on the...
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Product
Some of my coworkers have had a slightly different experience using the system. Part of that has to...
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Relationship, Product
There are some things that have to do with network communication that we have been asking for from...
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Culture
Claroty has started to develop and change their pricing model depending on what we need. For...
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Loyalty
With any IoT solution, things depend on who is using it and what the use case is for the individual...
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Relationship, Product
Claroty does send out periodic updates. They push them out to all the clients at the same time, and...
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Product
Because of my background, I have a large number of Excel spreadsheets with data and everything else....
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Relationship
I predominantly use the web interface for support. Claroty has a simple option to create a ticket,...
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Loyalty, Product
There are two different directions to approaching the IoT solution. One is from a vulnerability...
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Loyalty, Operations, Product
I'm very happy with the solution. Our team uses it daily. We have various support teams using the...
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Product
One of the biggest drawbacks of the solution is its reporting abilities. Those are an ongoing sore...
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Relationship, Operations
I am not sure that any vendor can really keep all of their promises. For the most part, Claroty goes...
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Loyalty, Product
We were using the system to track things on our network initially, but our scope changed once we saw...
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Product
Claroty is a strong organization, and Medigate's products were built for IoMT. Claroty is taking the...
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Loyalty, Product
The Medigate by Claroty product is awesome at what it does. It has a very well-designed UI. As a...
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Relationship
Claroty’s resources are very engaged and very proactive. The vendor meets with us regularly. They...
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Product
Medigate by Claroty does a great job at integrations. But that is a two-way street, and some of the...
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Relationship, Product
There are small gaps in the product because Claroty can only move as fast as the environment that...
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Product
We have never had a product of this caliber that does what Medigate does and allows all the...
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Operations
There could be a little more proactiveness with training on the Claroty side to reach out to the...
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Product
I would have given Claroty a lower score last year on product quality, but now, they have worked out...
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Product
Medigate gives us visibility for devices that even our own teams can't see. The way the collection...
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Relationship
I don't have anything negative to say. All I have is praise for Medigate and Claroty as a whole. The...
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Relationship
We have regular meetings with Claroty, and they bring up different things. We have had road-map...
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Culture, Value
Claroty has a pretty simple licensing model, which is that they charge us for every medical device...
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Operations
Claroty has an academy for training, but it doesn't have tons of information in it. There is some...
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Product
Claroty’s documentation lacks just a little in terms of Claroty being completely hands off as a...
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Loyalty, Operations, Product
Claroty’s upgrade process has been seamless. The product quality is polished, so we just have to get...
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Loyalty
We chose Medigate because the interface was the most polished and mature. When we talked during the...
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Operations, Product
We have been challenged to get valuable and accurate data into the tool, and that means the outcomes...
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Relationship, Product
The strengths of the product are its overall visibility of the medical devices, the mapping, and the...
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Product
Integration was easy with Medigate by Claroty. We have been able to establish a strategy to identify...
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Product
Claroty was the most successful during the proof of concept and met our use cases. My people have no...
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Relationship
My team has been ecstatic with Claroty’s training group. There is downtime, but Claroty is...
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Relationship
Claroty did a fabulous job communicating their road map. They are proactive. Sometimes with vendors,...
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Product
Claroty sends updates in little pop-up messages all the time. In terms of AI, I haven’t seen the...
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Relationship
Claroty is very much ahead of the game in being proactive. We also have regular touchpoint meetings...
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Product
The overall robustness of Medigate IoMT Solutions is mind-boggling sometimes. It is very intuitive,...
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Product
I would like to see a cleaner user interface in Medigate IoMT Solutions. There is a lot of data out...
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Relationship
In terms of communicating their road map, Claroty is always pretty good. I have a routine meeting...
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Loyalty, Value
I would buy Claroty again because of the value they provide. When we chose them, they cost the most,...
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Culture, Value
We pay for most of the packages from Claroty, and some new packages are coming up that will cost an...
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Operations
Claroty provides a lot of implementation support. They are willing to provide training and work with...
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Product
I would advise someone else to make sure they have a good road map before purchasing something and...
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Relationship, Product
The thing that keeps us with Claroty is operational efficiency. They identify products and tools...
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Relationship
For device discovery, the vendor buys stuff off eBay, and they are very vocal about how they are...
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Product, Value
The product integrates with another security solution, and we compare those two tools against one...
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Product
For a network project that we are working on, the system is useful for identification, discovery,...
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Loyalty, Product
The system could improve if the vendor would build a data lake of all of their customer data....
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Relationship
Claroty has been so consistent in their communication. From my perspective, Claroty has been very...
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Relationship, Product
We get regular updates from Claroty via email and through the platform about any changes or...
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Operations
We receive some training from Claroty, but it is usually on a Webex or through discussions, and I...
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Relationship
Medigate IoMT Solutions has actually been critical in our implementation of NAC and has enabled us...
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Value
Medigate IoMT Solutions is certainly not perfect, but Claroty does not charge us for every little thing....
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Relationship, Product
Claroty does development to keep the product up-to-date. They constantly add functionalities and...
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Relationship, Product
Claroty is one of those cases where their improvement of the product is so continual that we spend...
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Loyalty, Relationship
Something that makes Claroty a partner instead of a vendor is they take care of their employees...
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Relationship, Product
IoT security is evolving, and Medigate IoMT Solutions gives us visibility into the entire enterprise...
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Relationship
I have referred people to Claroty because they are one vendor that I have been more impressed with...
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Operations
Claroty’s training is a little lacking, but they are trying. Also, the integrations with other...
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Relationship, Product
The product is solid all around. From what the tool can do, everything has been solid. I have no...
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Product
Some of the terminology that is used within the product's integrations is strange. The terms are not...
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Relationship, Product
There is a lag between when we resolve an event in another product and when things show up within...
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Loyalty, Operations
We chose Medigate IoMT Solutions based on the ease of the implementation. We practically just set...
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Product
The console is incredibly easy to use. It is very intuitive; we can just go through and configure...
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Value
Medigate IoMT Solutions is an expensive product. It is doing good things for us, but it feels like...
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Product
Some of the utilization information where the activity of devices is shown within the product isn't...
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Culture, Value
Medigate IoMT Solutions is actually modular because Claroty tiered it that way. If we want other...
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Relationship
We have had minimal issues with the product. At one point at least, there was an issue that we had...
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Relationship, Operations
Claroty is pretty good at communicating when they are changing things. When they changed their risk...
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Relationship, Product
Claroty doesn’t have enough clout to push against vendors and get additional data from them. The...
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Culture, Relationship
During our proof-of-concept process with the vendor, we made a lot of suggestions about things to...
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Product
In the dashboard, we are able to pull in information on normal IT devices and where they sit on the...
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Product
Medigate IoMT Solutions has done well. It works as advertised. We stick it in, and it starts...
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Product
We like that in the product there is an area to request features. We don’t forget what we want to...
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Value
Claroty sets modules ahead of time, so we don’t get nickel-and-dimed by them adding things. The...
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Operations
Claroty does well with training because they let us go in and look at their academy educational...
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Operations
Our implementation was easy; we just put the system in. We were better suited to be ready to use the...
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Product
The system does things we didn’t expect it to do. We were so focused on IoT and IoMT that we didn’t...
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Product
The system's upgrades have been rock solid, and we have not had one bite us. The vendor is really...
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Relationship
Claroty's support is so good it is irritating. Sometimes we call, but most of the time, we submit...
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Relationship
Claroty does super well with their vision. They have done everything they have said they would do...
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Loyalty
We were able to get the proof of concept for the product through our EMR vendor. We really liked...
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Relationship
Medigate’s customer service has been stellar, and they have been willing to bend and break where we...
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Operations
Medigate has been willing to come out to meet us for training as well as doing online training. I...
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Product
One of the things that Medigate IoMT Solutions tracks on the home page is any compromised devices....
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Product
We are able to pull data in to Medigate IoMT Solutions from a few of our other solutions. It is...
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Relationship
We talk about Medigate’s road map pretty frequently in our regular meetings. Medigate puts updates...
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Relationship
We get bulletins from Medigate that are emailed to us every time there is an update of any sort, and...
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Operations
To learn the ins and outs of the product and how to perform searches and whatnot, Medigate does have...
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Value
The product is pretty user friendly, and the GUI is really nice and self-explanatory. The premade...
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Product
For Medigate as a whole, I'm drinking their Kool-Aid, and I'm the biggest advocate for their...
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Product
The one big takeaway that I would give to other customers is to shove as many integrations into the...
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Relationship, Product
Medigate's technical side of the house is pretty outstanding. Medigate is always willing to jump on...
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Relationship
Overall, I am very pleased with Medigate. We meet with our customer success manager regularly, but...
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Product
Medigate IoMT Solutions is a great program. I am enjoying using it. I can keep playing with it, and...
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Relationship
I never get the sense that the vendor’s people are passing the buck. I feel like our direct contacts...
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Value
The product is not cheap, but it saves us a phenomenal amount of manual work. Some of the things it...
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Loyalty, Product
I would tell a friend that Medigate by Claroty has no peer. There is no one doing anything close to...
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Relationship, Product
Medigate IoMT Solutions seems to be doing everything well. The other solutions that I use don’t seem...
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Relationship, Product
The vendor provides visibility to IoT and medical devices that we simply would not have without the...
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Relationship
Medigate by Claroty is extremely proactive in fixing issues and bugs. They also are responsive when...
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Product
Based on the quality and accuracy of the information that Medigate IoMT Solutions gathers and...
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Product
The continued improvement and building of the program and the measurement of our progress in...
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Relationship, Operations
The vendor's support has been great. The individuals we worked with to implement the system were...
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Relationship, Product
The system correctly identifies the majority of the medical devices we look at, but there are some...
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Value
Based on the way the solution performs, I would probably buy it again. My only reservation would be...
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Loyalty, Product
This space is as much of a big-data problem as it is a cybersecurity problem. Medigate IoMT...
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Product
I know how difficult it is to put together an interface, and Medigate IoMT Solutions' UI is so...
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Product
Medigate IoMT Solutions integrates with every conceivable solution that is in the modern enterprise...
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Loyalty, Product
Medigate is working on their threat intelligence. When we just aggregate a list of nonsense, that is...
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Relationship
Customer service is a nightmare with most vendors. Getting technical support from competent people...
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Relationship, Product
The vendor offers integrations. One of the biggest things they offer integrations with is...
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Product
Some of the metrics for Medigate’s risk course could be improved. It is difficult to build a medical...
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Relationship
We have a regular call with our Medigate customer success manager and with one of the technical...
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Relationship
Medigate provided by far the best support I have ever received from a vendor. We have a standing...
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Relationship, Operations
We have a regular call with our customer success manager. They alert us to new upgrades and go...
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Product
The product used to be a little slow. It is a hosted solution, but the vendor has improved it a lot.
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Product
Medigate IoMT Solutions is super intuitive. I provision all the accounts for our organization, and I...
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Relationship
The vendor does not have phone support at all as far as I am aware. Their web support is done...
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Relationship, Product
A while ago, there was something Medigate by Claroty did as an update, and we had a problem on our...
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Product
Medigate is part of our common operating picture for threat hunting and for compliance. Medigate...
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Operations
The vendor is open about their upcoming implementations. They have a lot of things planned, but they...
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Product
The amount of information we get from the vendor is great. The solution is leaps and bounds above...
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Product
One issue we have had with the system is that the vendor doesn't currently see our ACO policies, so...
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Relationship
The vendor's support people are very responsive. Medigate's implementation, sales, and ongoing...
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Loyalty, Operations
One of the big reasons why we selected Medigate IoMT Solutions was its ease of use. We wanted to...
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