Medigate by Claroty Commentary
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Jaren Day
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User Commentary

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Manager

Relationship

We have regular meetings with Claroty, and they bring up different things. We have had road-map...

May 2024
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Manager

Culture, Value

Claroty has a pretty simple licensing model, which is that they charge us for every medical device...

May 2024
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Manager

Operations

Claroty has an academy for training, but it doesn't have tons of information in it. There is some...

May 2024
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Manager

Product

Claroty’s documentation lacks just a little in terms of Claroty being completely hands off as a...

May 2024
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Manager

Loyalty, Operations, Product

Claroty’s upgrade process has been seamless. The product quality is polished, so we just have to get...

May 2024
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Manager

Loyalty

We chose Medigate because the interface was the most polished and mature. When we talked during the...

May 2024
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Manager

Operations, Product

We have been challenged to get valuable and accurate data into the tool, and that means the outcomes...

Apr 2024
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Manager

Relationship, Product

The strengths of the product are its overall visibility of the medical devices, the mapping, and the...

Apr 2024
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VP/Other Executive

Product

Integration was easy with Medigate by Claroty. We have been able to establish a strategy to identify...

Apr 2024
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VP/Other Executive

Product

Claroty was the most successful during the proof of concept and met our use cases. My people have no...

Apr 2024
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VP/Other Executive

Relationship

My team has been ecstatic with Claroty’s training group. There is downtime, but Claroty is...

Apr 2024
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VP/Other Executive

Relationship

Claroty did a fabulous job communicating their road map. They are proactive. Sometimes with vendors,...

Apr 2024
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Director

Product

Claroty sends updates in little pop-up messages all the time. In terms of AI, I haven’t seen the...

Mar 2024
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Manager

Relationship

Claroty is very much ahead of the game in being proactive. We also have regular touchpoint meetings...

Mar 2024
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Manager

Product

The overall robustness of Medigate IoMT Solutions is mind-boggling sometimes. It is very intuitive,...

Mar 2024
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Manager

Product

I would like to see a cleaner user interface in Medigate IoMT Solutions. There is a lot of data out...

Mar 2024
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Analyst/Coordinator

Relationship

In terms of communicating their road map, Claroty is always pretty good. I have a routine meeting...

Mar 2024
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Analyst/Coordinator

Loyalty, Value

I would buy Claroty again because of the value they provide. When we chose them, they cost the most,...

Mar 2024
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Analyst/Coordinator

Culture, Value

We pay for most of the packages from Claroty, and some new packages are coming up that will cost an...

Mar 2024
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Analyst/Coordinator

Operations

Claroty provides a lot of implementation support. They are willing to provide training and work with...

Mar 2024
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Analyst/Coordinator

Product

I would advise someone else to make sure they have a good road map before purchasing something and...

Mar 2024
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CISO

Relationship, Product

The thing that keeps us with Claroty is operational efficiency. They identify products and tools...

Jan 2024
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CISO

Relationship

For device discovery, the vendor buys stuff off eBay, and they are very vocal about how they are...

Jan 2024
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CISO

Product, Value

The product integrates with another security solution, and we compare those two tools against one...

Jan 2024
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CISO

Product

For a network project that we are working on, the system is useful for identification, discovery,...

Jan 2024
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CISO

Loyalty, Product

The system could improve if the vendor would build a data lake of all of their customer data....

Jan 2024
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Manager

Relationship

Claroty has been so consistent in their communication. From my perspective, Claroty has been very...

Nov 2023
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Manager

Relationship, Product

We get regular updates from Claroty via email and through the platform about any changes or...

Nov 2023
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Manager

Operations

We receive some training from Claroty, but it is usually on a Webex or through discussions, and I...

Nov 2023
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Manager

Relationship

Medigate IoMT Solutions has actually been critical in our implementation of NAC and has enabled us...

Nov 2023
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Director

Value

Medigate IoMT Solutions is certainly not perfect, but Claroty does not charge us for every little thing....

Nov 2023
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Director

Relationship, Product

Claroty does development to keep the product up-to-date. They constantly add functionalities and...

Nov 2023
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Director

Relationship, Product

Claroty is one of those cases where their improvement of the product is so continual that we spend...

Nov 2023
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Director

Loyalty, Relationship

Something that makes Claroty a partner instead of a vendor is they take care of their employees...

Oct 2023
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Director

Relationship, Product

IoT security is evolving, and Medigate IoMT Solutions gives us visibility into the entire enterprise...

Oct 2023
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CISO

Relationship

I have referred people to Claroty because they are one vendor that I have been more impressed with...

Oct 2023
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CISO

Operations

Claroty’s training is a little lacking, but they are trying. Also, the integrations with other...

Oct 2023
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CISO

Relationship, Product

The product is solid all around. From what the tool can do, everything has been solid. I have no...

Oct 2023
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CISO

Product

Some of the terminology that is used within the product's integrations is strange. The terms are not...

Oct 2023
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CISO

Relationship, Product

There is a lag between when we resolve an event in another product and when things show up within...

Oct 2023
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CISO

Loyalty, Operations

We chose Medigate IoMT Solutions based on the ease of the implementation. We practically just set...

Oct 2023
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CISO

Product

The console is incredibly easy to use. It is very intuitive; we can just go through and configure...

Oct 2023
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CISO

Value

Medigate IoMT Solutions is an expensive product. It is doing good things for us, but it feels like...

Oct 2023
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CISO

Product

Some of the utilization information where the activity of devices is shown within the product isn't...

Oct 2023
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CISO

Culture, Value

Medigate IoMT Solutions is actually modular because Claroty tiered it that way. If we want other...

Oct 2023
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CISO

Relationship

We have had minimal issues with the product. At one point at least, there was an issue that we had...

Oct 2023
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CISO

Relationship, Operations

Claroty is pretty good at communicating when they are changing things. When they changed their risk...

Oct 2023
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Manager

Relationship, Product

Claroty doesn’t have enough clout to push against vendors and get additional data from them. The...

Oct 2023
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Manager

Culture, Relationship

During our proof-of-concept process with the vendor, we made a lot of suggestions about things to...

Oct 2023
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Manager

Product

In the dashboard, we are able to pull in information on normal IT devices and where they sit on the...

Oct 2023
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Manager

Product

Medigate IoMT Solutions has done well. It works as advertised. We stick it in, and it starts...

Oct 2023
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Manager

Product

We like that in the product there is an area to request features. We don’t forget what we want to...

Oct 2023
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Manager

Value

Claroty sets modules ahead of time, so we don’t get nickel-and-dimed by them adding things. The...

Oct 2023
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Manager

Operations

Claroty does well with training because they let us go in and look at their academy educational...

Oct 2023
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Manager

Operations

Our implementation was easy; we just put the system in. We were better suited to be ready to use the...

Oct 2023
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Manager

Product

The system does things we didn’t expect it to do. We were so focused on IoT and IoMT that we didn’t...

Oct 2023
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Manager

Product

The system's upgrades have been rock solid, and we have not had one bite us. The vendor is really...

Oct 2023
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Manager

Relationship

Claroty's support is so good it is irritating. Sometimes we call, but most of the time, we submit...

Oct 2023
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Manager

Relationship

Claroty does super well with their vision. They have done everything they have said they would do...

Oct 2023
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Manager

Loyalty

We were able to get the proof of concept for the product through our EMR vendor. We really liked...

Oct 2023
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Analyst/Coordinator

Relationship

Medigate’s customer service has been stellar, and they have been willing to bend and break where we...

Oct 2023
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Manager

Operations

Medigate has been willing to come out to meet us for training as well as doing online training. I...

Oct 2023
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Manager

Product

One of the things that Medigate IoMT Solutions tracks on the home page is any compromised devices....

Oct 2023
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Manager

Product

We are able to pull data in to Medigate IoMT Solutions from a few of our other solutions. It is...

Oct 2023
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Manager

Relationship

We talk about Medigate’s road map pretty frequently in our regular meetings. Medigate puts updates...

Oct 2023
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Analyst/Coordinator

Relationship

We get bulletins from Medigate that are emailed to us every time there is an update of any sort, and...

Oct 2023
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(0)
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Analyst/Coordinator

Operations

To learn the ins and outs of the product and how to perform searches and whatnot, Medigate does have...

Oct 2023
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Analyst/Coordinator

Value

The product is pretty user friendly, and the GUI is really nice and self-explanatory. The premade...

Oct 2023
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Analyst/Coordinator

Product

For Medigate as a whole, I'm drinking their Kool-Aid, and I'm the biggest advocate for their...

Oct 2023
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Analyst/Coordinator

Product

The one big takeaway that I would give to other customers is to shove as many integrations into the...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Medigate's technical side of the house is pretty outstanding. Medigate is always willing to jump on...

Oct 2023
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(0)
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Manager

Relationship

Overall, I am very pleased with Medigate. We meet with our customer success manager regularly, but...

Oct 2023
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Manager

Product

Medigate IoMT Solutions is a great program. I am enjoying using it. I can keep playing with it, and...

Oct 2023
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Manager

Relationship

I never get the sense that the vendor’s people are passing the buck. I feel like our direct contacts...

Oct 2023
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Manager

Value

The product is not cheap, but it saves us a phenomenal amount of manual work. Some of the things it...

Oct 2023
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Manager

Loyalty, Loyalty, Loyalty, Product

I would tell a friend that Medigate by Claroty has no peer. There is no one doing anything close to...

Oct 2023
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Manager

Relationship, Product

Medigate IoMT Solutions seems to be doing everything well. The other solutions that I use don’t seem...

Oct 2023
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Manager

Relationship, Product

The vendor provides visibility to IoT and medical devices that we simply would not have without the...

Oct 2023
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Manager

Relationship

Medigate by Claroty is extremely proactive in fixing issues and bugs. They also are responsive when...

Oct 2023
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Director

Product

Based on the quality and accuracy of the information that Medigate IoMT Solutions gathers and...

Oct 2023
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Director

Product

The continued improvement and building of the program and the measurement of our progress in...

Oct 2023
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(0)
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VP/Other Executive

Relationship, Operations

The vendor's support has been great. The individuals we worked with to implement the system were...

Oct 2023
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VP/Other Executive

Relationship, Product

The system correctly identifies the majority of the medical devices we look at, but there are some...

Oct 2023
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(0)
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VP/Other Executive

Value

Based on the way the solution performs, I would probably buy it again. My only reservation would be...

Oct 2023
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(0)
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Manager

Loyalty, Product

This space is as much of a big-data problem as it is a cybersecurity problem. Medigate IoMT...

Oct 2023
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Manager

Product

I know how difficult it is to put together an interface, and Medigate IoMT Solutions' UI is so...

Oct 2023
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(0)
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Manager

Product

Medigate IoMT Solutions integrates with every conceivable solution that is in the modern enterprise...

Oct 2023
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(0)
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Manager

Loyalty, Product

Medigate is working on their threat intelligence. When we just aggregate a list of nonsense, that is...

Oct 2023
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(0)
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Manager

Relationship

Customer service is a nightmare with most vendors. Getting technical support from competent people...

Oct 2023
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(0)
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Manager

Relationship, Product

The vendor offers integrations. One of the biggest things they offer integrations with is...

Oct 2023
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Director

Product

Some of the metrics for Medigate’s risk course could be improved. It is difficult to build a medical...

Oct 2023
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(0)
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Director

Relationship

We have a regular call with our Medigate customer success manager and with one of the technical...

Oct 2023
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Manager

Relationship

Medigate provided by far the best support I have ever received from a vendor. We have a standing...

Oct 2023
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Manager

Relationship, Operations

We have a regular call with our customer success manager. They alert us to new upgrades and go...

Oct 2023
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(0)
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Manager

Product

The product used to be a little slow. It is a hosted solution, but the vendor has improved it a lot.

Oct 2023
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(0)
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Manager

Product

Medigate IoMT Solutions is super intuitive. I provision all the accounts for our organization, and I...

Oct 2023
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Manager

Relationship

The vendor does not have phone support at all as far as I am aware. Their web support is done...

Oct 2023
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Manager

Relationship, Product

A while ago, there was something Medigate by Claroty did as an update, and we had a problem on our...

Oct 2023
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Manager

Product

Medigate is part of our common operating picture for threat hunting and for compliance. Medigate...

Oct 2023
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(0)
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Manager

Operations

The vendor is open about their upcoming implementations. They have a lot of things planned, but they...

Oct 2023
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(0)
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Manager

Product

The amount of information we get from the vendor is great. The solution is leaps and bounds above...

Oct 2023
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(0)
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Manager

Product

One issue we have had with the system is that the vendor doesn't currently see our ACO policies, so...

Oct 2023
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(0)
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Manager

Relationship

The vendor's support people are very responsive. Medigate's implementation, sales, and ongoing...

Oct 2023
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(0)
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Director

Loyalty, Operations

One of the big reasons why we selected Medigate IoMT Solutions was its ease of use. We wanted to...

Oct 2023
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Manager

Relationship

When I have used the product, it has seemed pretty good. I don’t really have too many problems. If I...

Oct 2023
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Manager

Product

Medigate has been fine. We have meetings recurringly, and we go over things and work on things. I...

Oct 2023
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(0)
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Manager

Relationship

Medigate is amazing about being proactive. There was one release that had a small performance hit on...

Sep 2023
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Manager

Operations

Medigate IoMT Solutions has worked as promoted since day one. It works out of the box, and if...

Sep 2023
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Manager

Relationship

We can submit issues via the dashboard on Medigate IoMT Solutions or email the vendor's engineer and...

Sep 2023
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(0)
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Manager

Relationship, Product, Value

We have information security reports to put out for a dashboard, and we have hospital leadership who...

Sep 2023
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(0)
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Manager

Loyalty

Medigate is trying to meet our needs, but they just aren't there with how we are using the tool and...

Sep 2023
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(0)
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Manager

Relationship, Product

We are not using Medigate IoMT Solutions to our best capabilities, and that is more because of...

Sep 2023
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(0)
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Manager

Loyalty

When we looked through Medigate and their competitors, there were 30 different vendors, and I met...

Sep 2023
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(0)
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Manager

Value

Medigate could certainly charge us less, and we would feel like we had a better investment. But once...

Sep 2023
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Manager

Relationship

The vendor does a really good job on certain things, but they let other things slip. Part of that...

Sep 2023
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Manager

Relationship

We meet with the vendor regularly to go over any new changes to the application. They ask us whether...

Sep 2023
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Manager

Product

We have a lot of integrations with Medigate, including some homegrown solutions and cybersecurity.

Sep 2023
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Manager

Relationship, Operations

All Medigate's upgrades are weekly, small updates, so there is no support process. We basically get...

Sep 2023
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Manager

Relationship, Operations

The meetings we have with Medigate are very helpful for asking questions about new features, asking...

Sep 2023
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(0)
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Manager

Product

All vendors promote more than they can actually do in a real environment. Every system will...

Sep 2023
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(0)
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Manager

Relationship, Product

The vendor doesn't say this in conversations beforehand unless customers ask them questions, but the...

Sep 2023
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(0)
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Manager

Relationship, Product

One of Medigate’s strengths is that they are really focused on medical equipment and where they need...

Sep 2023
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Manager

Relationship, Product

Medigate has a good way for us to report things on the website. When we are on a specific page where...

Sep 2023
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Manager

Relationship

It is easy for us to reach out to the executives at Medigate.

Sep 2023
||
(0)
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Manager

Operations

The vendor is adding more and more features, and it is sometimes difficult to find where those...

Sep 2023
||
(0)
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Manager

Loyalty, Product

We feel very comfortable with our current inventory management people using the application....

Sep 2023
||
(0)
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Manager

Relationship

The vendor has been very responsive every time I have put in tickets. I have worked very closely...

Sep 2023
||
(0)
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Manager

Product, Value

Our usage of the tool varies between different departments, like cybersecurity and biomed. From my...

Sep 2023
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Director

Relationship, Product

I have no complaints about Medigate; they are doing great. The system is helpful, and when I need...

Sep 2023
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Director

Product

Medigate’s product is monitoring network devices, but as far as medical equipment goes, not all of...

Sep 2023
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Director

Relationship

We have regular meetings with Medigate, and their communications are always great. I can directly...

Sep 2023
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Director

Product

Interoperability is Medigate’s bread and butter. All the integrations that we put in place work...

Sep 2023
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Director

Product

When we get an alert about a device connected to our network, Medigate's solution can provide a lot...

Sep 2023
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