Clarus Care Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Product
I have been using Clarus Care for a long time. It has been perfect for our practice. We don't use...
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Product
One of our big areas of opportunity with the system was the ability to text patients back. It has...
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Loyalty
Some of the AI options that the vendor is rolling out are actual scheduling things, and we have...
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Product
The best part of the system is that patients can leave a message so that we can hear their voices...
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Relationship
We have had some turnover in the personnel managing our account, so it has been a little challenging...
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Loyalty, Product
There are definitely some more integrated functionalities I would like to see. In terms of Clarus...
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Loyalty, Product
We want some flexibility with the customization of the phone messaging. We want to have more custom...
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Relationship
Very rarely do I have to tag Clarus Care’s support team, but when I do, they are responsive in real...
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Loyalty, Product
I am very happy with Clarus Care as it is. The system is very easy to use and has been hugely...
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Operations
I was definitely pretty satisfied with Clarus Care’s implementation. There were a couple of hiccups...
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Loyalty
Clarus Care is a wonderful thing for companies to look into and invest in. We chose Clarus Care...
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Loyalty, Product
Clarus Care is user-friendly, easy to learn, and elementary. My advice to others is learn all they...
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Relationship, Product
If my call schedule changes, I have to get some administrative person to change it in the app. I...
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Product
Clarus Care calls me when I have calls from patients after the office is closed, and that helps me...
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Product
For staff, the ease of use in Clarus Care is fine. On the dashboard, one particular thing the vendor...
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Product
The advice I would give someone implementing Clarus Care is to keep the phone tree as short as...
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Relationship
Sometimes when we reach out to our representative at Clarus Care, it takes a little longer than I...
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Operations
Clarus Care’s training is fine. I don't have any issues there. They supply training materials if I...
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Product
For patients, the ease of use in Clarus Care is good because if they can't reach somebody directly,...
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Product
The AI transcription in Clarus Care is super helpful. It is not perfect, but we are still able to...
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Loyalty, Product, Value
Clarus Care supplies us with a phone tree that routes phone calls to the appropriate staff members...
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Loyalty, Value
With Clarus Care, we hoped to be able to respond to patient calls sooner and quicker and to address...
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Relationship
My advice is to communicate with Clarus Care and then educate the team members who are going to use...
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Relationship, Product
I really don't know that I have been alerted by Clarus Care. We had an instance a couple of years...
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Value
Clarus Care has gone to a yearly billing system where they want us to pay the entire year of cost at...
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Relationship
Initially, Clarus Care’s biggest strengths were their customer service, communication, and...
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Product
Clarus Care needs to improve the transcription and dictation pieces. They need to educate their...
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Operations
With Clarus Care, we had a great process in our go-live from the beginning, but it was many years...
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Product
I presume there are some systems Clarus Care works with, but it may be something all of the vendors...
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Product
Clarus Care is nice because of the phone call and the app features; the system guarantees that calls...
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Product
Clarus Care is not integrated with our EHR, and that is my main complaint. When I first started with...
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Product
Clarus Care is a user-friendly platform that allows users to gather data in a consistent way that is...
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Product
Clarus Care is consistent and timely in how they reach the on-call providers and how they get...
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Relationship, Product
With the things that I have struggled with over time, I have figured out what the best button to...
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Relationship, Operations
I would give someone advice about understanding the call schedule. Once the customer understands...
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Relationship, Product
Clarus Care is extremely helpful, and I get responses from them quickly.
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Loyalty, Product
We expect Clarus Care to capture all phone calls coming into the office 24/7, and that outcome is...
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Product
The solution’s strength is that it is just so easy to use. It is simple and intuitive, so there are...
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Relationship, Product
There could be quicker communication from Clarus Care if there is a problem with the system, such as...
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Product
If we have a complex call schedule, Clarus Care adds more calendars. I'm so used to that function...
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Loyalty, Product
We did consider other vendors besides Clarus Care. We did a trial run with PerfectServe, and I...
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Operations
Our specific outcome was a better visualization of what our on-call process looks like, what our...
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Loyalty, Value
Initially, we selected Clarus Care for their price point. We have been on the product for a while,...
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Loyalty, Product
Clarus Care's support of our integration goals is something I am less happy about. I would like to...
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Loyalty, Relationship, Product
I think an area of opportunity for Clarus Care is a better dashboard. As a manager who is managing...
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Relationship
I do feel that Clarus Care keeps all their promises. However, one thing that I think that they could...
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Relationship, Operations
I'm extremely satisfied with Clarus Care's support. I have never had any problems with upgrades....
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Operations, Product
Stability and ease of use are the system’s biggest strengths. To be successful, customers should use...
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Loyalty, Value
We expect to reduce our costs with Clarus Care and give patients the ability to leave a message and...
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Loyalty
I chose Clarus Care because it was a unique way to lower costs and provide a relatively accurate...
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Relationship, Product
I often look at Clarus Care on my phone, and when I call people back, my phone number pops up. I...
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Product
Clarus Care works quite well for what I need for emergencies. But older people get the idea that...
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Operations
The training from Clarus Care is excellent. I know they can provide more training as needed....
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