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Clarus Care Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Manager

I have been using Clarus Care for a long time. It has been perfect for our practice. We don't use...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

One of our big areas of opportunity with the system was the ability to text patients back. It has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Some of the AI options that the vendor is rolling out are actual scheduling things, and we have...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The best part of the system is that patients can leave a message so that we can hear their voices...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

We have had some turnover in the personnel managing our account, so it has been a little challenging...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

There are definitely some more integrated functionalities I would like to see. In terms of Clarus...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

We want some flexibility with the customization of the phone messaging. We want to have more custom...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Very rarely do I have to tag Clarus Care’s support team, but when I do, they are responsive in real...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

I am very happy with Clarus Care as it is. The system is very easy to use and has been hugely...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

I was definitely pretty satisfied with Clarus Care’s implementation. There were a couple of hiccups...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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