Clarus Care Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Loyalty
Clarus Care is a wonderful thing for companies to look into and invest in. We chose Clarus Care...
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Loyalty, Product
Clarus Care is user-friendly, easy to learn, and elementary. My advice to others is learn all they...
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Relationship, Product
If my call schedule changes, I have to get some administrative person to change it in the app. I...
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Product
Clarus Care calls me when I have calls from patients after the office is closed, and that helps me...
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Product
For staff, the ease of use in Clarus Care is fine. On the dashboard, one particular thing the vendor...
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Product
The advice I would give someone implementing Clarus Care is to keep the phone tree as short as...
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Relationship
Sometimes when we reach out to our representative at Clarus Care, it takes a little longer than I...
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Operations
Clarus Care’s training is fine. I don't have any issues there. They supply training materials if I...
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Product
For patients, the ease of use in Clarus Care is good because if they can't reach somebody directly,...
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Product
The AI transcription in Clarus Care is super helpful. It is not perfect, but we are still able to...
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Loyalty, Product, Value
Clarus Care supplies us with a phone tree that routes phone calls to the appropriate staff members...
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Loyalty, Value
With Clarus Care, we hoped to be able to respond to patient calls sooner and quicker and to address...
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Relationship
My advice is to communicate with Clarus Care and then educate the team members who are going to use...
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Relationship, Product
I really don't know that I have been alerted by Clarus Care. We had an instance a couple of years...
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Value
Clarus Care has gone to a yearly billing system where they want us to pay the entire year of cost at...
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Relationship
Initially, Clarus Care’s biggest strengths were their customer service, communication, and...
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Product
Clarus Care needs to improve the transcription and dictation pieces. They need to educate their...
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Operations
With Clarus Care, we had a great process in our go-live from the beginning, but it was many years...
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Product
I presume there are some systems Clarus Care works with, but it may be something all of the vendors...
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Product
Clarus Care is nice because of the phone call and the app features; the system guarantees that calls...
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Product
Clarus Care is not integrated with our EHR, and that is my main complaint. When I first started with...
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Product
Clarus Care is a user-friendly platform that allows users to gather data in a consistent way that is...
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Product
Clarus Care is consistent and timely in how they reach the on-call providers and how they get...
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Relationship, Product
With the things that I have struggled with over time, I have figured out what the best button to...
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Relationship, Operations
I would give someone advice about understanding the call schedule. Once the customer understands...
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Relationship, Product
Clarus Care is extremely helpful, and I get responses from them quickly.
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Loyalty, Product
We expect Clarus Care to capture all phone calls coming into the office 24/7, and that outcome is...
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Product
The solution’s strength is that it is just so easy to use. It is simple and intuitive, so there are...
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Relationship, Product
There could be quicker communication from Clarus Care if there is a problem with the system, such as...
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Product
If we have a complex call schedule, Clarus Care adds more calendars. I'm so used to that function...
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Loyalty, Product
We did consider other vendors besides Clarus Care. We did a trial run with PerfectServe, and I...
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Operations
Our specific outcome was a better visualization of what our on-call process looks like, what our...
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Loyalty, Value
Initially, we selected Clarus Care for their price point. We have been on the product for a while,...
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Loyalty, Product
Clarus Care's support of our integration goals is something I am less happy about. I would like to...
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Loyalty, Relationship, Product
I think an area of opportunity for Clarus Care is a better dashboard. As a manager who is managing...
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Relationship
I do feel that Clarus Care keeps all their promises. However, one thing that I think that they could...
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Relationship, Operations
I'm extremely satisfied with Clarus Care's support. I have never had any problems with upgrades....
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Operations, Product
Stability and ease of use are the system’s biggest strengths. To be successful, customers should use...
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Loyalty, Value
We expect to reduce our costs with Clarus Care and give patients the ability to leave a message and...
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Loyalty
I chose Clarus Care because it was a unique way to lower costs and provide a relatively accurate...
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Relationship, Product
I often look at Clarus Care on my phone, and when I call people back, my phone number pops up. I...
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Product
Clarus Care works quite well for what I need for emergencies. But older people get the idea that...
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Operations
The training from Clarus Care is excellent. I know they can provide more training as needed....
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Value
An outcome of the product is tremendous cost savings. The product saves tremendously, especially...
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Operations
I had no issues when we went live with the product, and it was a huge godsend. I am always excited...
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Relationship, Product
Clarus Care’s strengths are streamlined processes and customer service. I can call them any time and...
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Product, Value
Our patient demographics are extremely old. They are not web or technology savvy. We have probably...
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Loyalty, Product
We utilize Clarus Care as our office paging system. I have a daytime version and an after-hours...
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Product
I would tell others it is important for one person to own the scheduling piece of Clarus Care,...
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Product, Value
The outcomes we were looking for on the patient side were getting to the right team member faster,...
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Loyalty
We pretty much selected Clarus Care because of the products they were offering. In terms of setting...
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Operations, Product
The advice I would give someone implementing Clarus Care is to know the different types of messages...
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Product
Clarus Care is not integrated with our EHR. We have talked about a bit of EHR integration, but I...
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Value
Everything has been going really well with Clarus Care. The system is definitely worth the money,...
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Relationship, Operations
The team that we have worked with from Clarus Care is very clear. They know their product. They have...
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Operations
So far, we have only had the initial training, but Clarus Care was very easy and user-friendly to go...
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Operations
During the implementation, Clarus Care was very easy to work with. The people from Clarus Care who...
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Product, Value
Clarus Care is very easy to use. It manages inbound phone calls. Within the inbound phone calls,...
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Relationship, Operations
Clarus Care offered a lot of support for the go-live, and they offered to be on-site. Also, they are...
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Product
Clarus Care provides an automated phone system in which employers can track and monitor all incoming...
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Value
With Clarus Care, we saw a significant reduction in return callers needing to call more than once....
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Relationship, Operations
I would tell someone implementing Clarus Care to be thoughtful about the IVR responses. The customer...
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Product
Clarus Care could have more centralized dashboards. If I want to have an intake function...
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Relationship, Product, Value
Without Clarus Care, when a patient calls in, I have no idea what they need or want. I’m just taking...
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Product
There is some stuff in the pipeline with Clarus Care that seems interesting in terms of uniform...
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Loyalty, Product
I feel like Clarus Care is in the infancy stages of interoperability because integration with our...
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Relationship
We are probably a unique customer for Clarus Care, so I feel that they are learning what our...
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Relationship
The response from Clarus Care’s support team varies based on whether the day we reach out is a...
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Value
There is a flat fee that Clarus Care charges by location. Also, even when we have changed and built...
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Operations
The advice I would give someone implementing Clarus Care is that if they are going from taking live...
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Operations
The only opportunity for improvement for Clarus Care would be in the handoff from sales to...
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Loyalty
The Clarus Care system does not integrate with our EHR, but that is as much our EHR vendor’s fault...
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Relationship
Clarus Care’s support is very responsive. They respond quickly, and they get our questions answered....
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Product
Clarus Care could improve our experience by depositing the calls into a reservoir so that we don't...
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Product, Value
Our providers used to have to trade phones each week, but now with the Clarus Care system, calls are...
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Loyalty, Value
Clarus Care’s longevity and the automation of their platform are what attracted us to them. We were...
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Operations, Product
The scheduling and analytics in Clarus Care are a bit tedious for the office staff. The platform is...
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Product
Clarus Care is our after-hours service, so if a patient calls in after business hours, the call gets...
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Product
The calendar is hard to read for someone who isn't used to it. Let's say I am going to be out...
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Product
The strength of Clarus Care is that it is successful in reaching the correct physician. Also, if a...
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Loyalty, Relationship, Operations, Product
I would advise others implementing Clarus Care to be very clear on their expectations, ask all the...
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Loyalty
Clarus Care is the answering service for our practice, and it is a virtual platform. I load...
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Relationship, Operations
There is one particular individual at Clarus Care that was extremely helpful during the...
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Product, Value
We use Clarus Care for after-hours calls. It is like an after-hours call service, so patients can...
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Product
Clarus Care doesn't integrate with our EHR, and I don't really think it needs to. I don't really...
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Relationship
Clarus Care has great customer service. With any customer service issues that I have had, Clarus...
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Product
I have suggested things for Clarus Care, and actually, a couple of things have gone through now....
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Operations, Product
The advice I would give others implementing Clarus Care is to train the staff who are retrieving...
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Value
I'm the one who runs Clarus Care, and I think it works great. I do know that the Clarus Care app is...
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Relationship
Clarus Care communicates really well. The communication is very open. I kind of feel like we are...
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Operations, Product
The advice I would give others implementing Clarus Care is to definitely make sure the calendars are...
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Loyalty, Product
The only thing for improvement may be that just in the beginning when a patient calls in, there...
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Relationship
We are getting our calls answered after hours. We handle patients with specific health conditions....
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Loyalty, Value
Clarus Care provides an automated answering service for practices. Messages are transcribed; one of...
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Relationship, Product
We had some issues with Clarus Care’s services, but those were more with the team that was using the...
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Relationship
Clarus Care’s strengths are their timeliness for responses and their customer service. Anytime I...
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Loyalty, Relationship
The transcription is working very accurately. I have not personally asked a patient what they...
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Loyalty
We selected Clarus Care because they were the first vendor that spoke to us in the AI transcription...
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Product
Clarus Care's calendar could be a little more customizable. It does have customization. However, I...
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Relationship, Value
With Clarus Care, we attempted to improve our after-hours call messaging because our previous vendor...
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