ClearBalance Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Services
We have been extremely happy with ClearBalance HealthCare. Customer service was a big part of the...
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Relationship, Operations
My patients love having the option of using ClearBalance HealthCare's services and have reported how...
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Loyalty
ClearBalance HealthCare is pretty well established and has a lot more service lines that we are not...
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Services
ClearBalance HealthCare doesn’t have a nonrecourse option, so we have another financing partner that...
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Relationship
ClearBalance Healthcare doesn’t consistently exceed expectations; they are fairly static and...
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Services
ClearBalance HealthCare has a lot to offer in the patient financing space. They have been working a...
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Value
There are a lot of built-in fees to ClearBalance HealthCare, with everything from a servicing fee to...
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Value
We hired ClearBalance HealthCare because we are getting less reimbursement from payers, and costs...
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Relationship, Operations
If ever we have a question or if we tell ClearBalance HealthCare that we want to do something a...
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Relationship
We meet with ClearBalance HealthCare regularly, and we have someone who takes care of our account,...
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Relationship, Services
ClearBalance HealthCare is very flexible to work with. They have been a great partner for us. We...
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Relationship
We have a very specific contract with ClearBalance HealthCare. I'm not really familiar with it, but...
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Relationship, Services
We just use ClearBalance HealthCare for anybody who applies for financial assistance. We run each...
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Relationship, Services
ClearBalance HealthCare exceeds the outcomes and the numbers we are giving them. We had an event a...
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Operations
ClearBalance HealthCare executed very well. They have been very gracious in their offering.
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Relationship
We are getting what we pay for with ClearBalance HealthCare. Sometimes there is some...
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Relationship, Services
ClearBalance HealthCare has been very good to deal with. They are able to adjust to what we need in...
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Loyalty, Services, Value
In several years, I have never had a patient complaint against ClearBalance HealthCare. That is...
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Services
We have had a few hiccups with an integration and with getting information to ClearBalance...
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Relationship
We have had a ton of recent changes to our representative, so this is not a reflection of the...
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Relationship
We are really happy with the relationship we have with ClearBalance HealthCare as a firm. In terms...
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Relationship, Services
Recently, we had an issue with ClearBalance HealthCare's reporting, but the firm did a really good...
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Operations, Services
ClearBalance HealthCare’s reporting is phenomenal, and I love it. I get frequent reports, and then I...
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Relationship
When we have an issue with our invoice, ClearBalance HealthCare is very open to talking about it and...
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Relationship
One individual from ClearBalance HealthCare will visit us to have face-to-face meetings, which is...
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Operations
With ClearBalance HealthCare, we can help our patient population way better than we could before. I...
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Relationship
ClearBalance HealthCare stays pretty true to the contract. I don't see any add-ons or anything like...
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Relationship
We have a very clean partnership with ClearBalance HealthCare. We appreciate them helping us look at...
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Services
One thing I would ask from ClearBalance HealthCare is as patient estimates are coming out as...
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Relationship, Services
ClearBalance HealthCare has changed some of their report formatting, which I haven't been overly...
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Relationship, Services
We get positive comments about ClearBalance HealthCare on our patient engagement scores, and we...
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Relationship
I feel sometimes that other firms are looking to help us be better for our patients, whereas...
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Relationship
Typically, ClearBalance HealthCare’s executives don't want to talk to the people who know what is...
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Relationship, Value
ClearBalance HealthCare is a third-party vendor that we use for extended payment plans. ClearBalance...
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Value
ClearBalance doesn't charge me for every little thing. We were very intuitive when we negotiated our...
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Relationship, Operations
ClearBalance HealthCare was always very committed and regularly on the phone with us trying to get...
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Relationship
There isn't much turnover at the executive level of ClearBalance HealthCare, but at the lower level,...
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Loyalty, Relationship
ClearBalance HealthCare has recently had a leadership change, and in the last year, their strategic...
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Relationship
Exceeding our expectations is really about thinking outside of the box and providing us with other...
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Relationship
We deal with the same people at ClearBalance HealthCare every day. People on the executive team meet...
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Relationship
ClearBalance HealthCare is just so customer friendly. I have worked with them before, and I brought...
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Relationship
We have looked at other firms, but we have never done anything because ClearBalance HealthCare is...
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