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ClearBalance Patient Financing (Recourse) Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

We would always recommend ClearBalance Healthcare. Another hospital actually recommended them to us....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

ClearBalance Healthcare has exceeded our expectations from the beginning. The person we work with is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

ClearBalance Healthcare's integration works great. The reporting they provide is customized for us,...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

We're extremely satisfied with ClearBalance Healthcare. I've worked with a lot of firms in the past,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We judge what's best for the patient based on what they can afford or prefer. If they can pay within...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

ClearBalance Healthcare is always reaching out and collaborating with me to make sure nothing has...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

ClearBalance Healthcare was great during our transition. It was actually one of the easiest...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I am shopping for new ventures with ClearBalance Healthcare, like preservice payment plans. My...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

ClearBalance Healthcare very much understands our needs and is always bringing us new products to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Things would be better if the contract were nonrecourse, but it is recourse, and I make sure the...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

I have recommended ClearBalance Healthcare many times. When people are considering the firm, I tell...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I'm a strong proponent of telling anybody who's shopping for a firm to read their contract and ask...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The back-end billing works like a dream. Our enrollment is way up, and patients love it. They can...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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Manager

ClearBalance Healthcare has been here for a long time. I would say they've exceeded our expectations...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

ClearBalance Healthcare had a change for us. I have new blood to deal with, and the new people are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I've been very pleased with the ease with which the relationship is managed. ClearBalance Healthcare...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With ClearBalance Healthcare's patient financing, the payments and reporting were easy. There was no...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Manager

ClearBalance Healthcare needs to have options for patients who don't have Social Security numbers.

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

If an organization has Epic, they need to do patient financing and payment plans in-house in the...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Manager

We are still using ClearBalance Patient Financing, but we are slowly moving away from the services....

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

We are really happy with ClearBalance Healthcare. They have been very persistent in sharing their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I have really been super happy with ClearBalance Healthcare. There have only been a handful of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ClearBalance Healthcare doesn't integrate with our EHR vendor. We would prefer to have that...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Director

Our salespeople are now our key contacts instead of the customer support team. We have to work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our patients often comment about how great ClearBalance Healthcare is to work with. That is amazing...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

ClearBalance Healthcare has a rigid set of standard procedures that they use when working with...

Comment Tone Neutral
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

With ClearBalance Healthcare, we don't have all of the technology that they say they have available....

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

Most of our patients right now are using ClearBalance Healthcare. We had ClearBalance Healthcare in...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Director

ClearBalance Healthcare generally doesn't bring suggestions forward unless we initiate the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

From a patient experience and satisfaction standpoint, ClearBalance Healthcare is one of the firms...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

This is a great partnership, and we plan to expand offerings to include their Doorstep product.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

For the most part, the firm is great. Every once in a while, there are times when it'd be great if...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The first thing we engaged with the firm on was long-term payment plan options. We wanted to give...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The driving factors when we were looking at this service were how good the firm was and what their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We went to the firm's new payment portal. I would refer to it as digital billing. Our small...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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Director

I've been doing this work for a really long time, and bringing this project up is probably one of...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

There are a lot of exchanges of files and file transfers between ClearBalance Healthcare, us, and...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

ClearBalance Healthcare has been a long-standing partner. We recently decided to stop doing business...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

ClearBalance Healthcare is our long-term patient payment plan firm. They also do patient outreach....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

If I need something from ClearBalance Healthcare, they're very responsive. They have a level of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ClearBalance Healthcare does a lot of things well. We have a program with a lot of regulatory...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

ClearBalance Healthcare has been a great firm for our organization and patients.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With ClearBalance Healthcare, from a facility standpoint, sometimes if there is a discrepancy, like...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The biggest benefit of using ClearBalance Healthcare is that they help our patients understand their...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Manager

We're always looking for improvement. Healthcare is a tough business to be in. We've looked at quite...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

With ClearBalance Healthcare, I would definitely tell a peer that using the firm is an easy process,...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

I would rate our satisfaction with the firm’s ability to help drive patient adoption of their...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

I would rate ClearBalance Healthcare's account management very highly. My primary point of contact...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We hired the firm as a payment option for our patients. They can have payment plans outside of what...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We are currently working on getting some updated materials, and that has been clunky. It seems like...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have been trying to get ClearBalance Patient Financing integrated into our EHR. That has been a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

ClearBalance HealthCare has exceeded our expectations just based on communications and how helpful...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

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