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ClearBalance Patient Financing (Recourse) Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
KLAS Associate Engagement Partner - Josh Naegle
 

Commentary Summary

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User Commentary

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Manager

With ClearBalance Healthcare's patient financing, the payments and reporting were easy. There was no...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Manager

ClearBalance Healthcare needs to have options for patients who don't have Social Security numbers.

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

If an organization has Epic, they need to do patient financing and payment plans in-house in the...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Manager

We are still using ClearBalance Patient Financing, but we are slowly moving away from the services....

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

We are really happy with ClearBalance Healthcare. They have been very persistent in sharing their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I have really been super happy with ClearBalance Healthcare. There have only been a handful of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ClearBalance Healthcare doesn't integrate with our EHR vendor. We would prefer to have that...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Director

Our salespeople are now our key contacts instead of the customer support team. We have to work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our patients often comment about how great ClearBalance Healthcare is to work with. That is amazing...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

ClearBalance Healthcare has a rigid set of standard procedures that they use when working with...

Comment Tone Neutral
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

With ClearBalance Healthcare, we don't have all of the technology that they say they have available....

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

Most of our patients right now are using ClearBalance Healthcare. We had ClearBalance Healthcare in...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Director

ClearBalance Healthcare generally doesn't bring suggestions forward unless we initiate the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

From a patient experience and satisfaction standpoint, ClearBalance Healthcare is one of the firms...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

This is a great partnership, and we plan to expand offerings to include their Doorstep product.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

For the most part, the firm is great. Every once in a while, there are times when it'd be great if...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The first thing we engaged with the firm on was long-term payment plan options. We wanted to give...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The driving factors when we were looking at this service were how good the firm was and what their...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We went to the firm's new payment portal. I would refer to it as digital billing. Our small...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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Director

I've been doing this work for a really long time, and bringing this project up is probably one of...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

There are a lot of exchanges of files and file transfers between ClearBalance Healthcare, us, and...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

ClearBalance Healthcare has been a long-standing partner. We recently decided to stop doing business...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

ClearBalance Healthcare is our long-term patient payment plan firm. They also do patient outreach....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

If I need something from ClearBalance Healthcare, they're very responsive. They have a level of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ClearBalance Healthcare does a lot of things well. We have a program with a lot of regulatory...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

ClearBalance Healthcare has been a great firm for our organization and patients.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With ClearBalance Healthcare, from a facility standpoint, sometimes if there is a discrepancy, like...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The biggest benefit of using ClearBalance Healthcare is that they help our patients understand their...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Manager

We're always looking for improvement. Healthcare is a tough business to be in. We've looked at quite...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

With ClearBalance Healthcare, I would definitely tell a peer that using the firm is an easy process,...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

I would rate our satisfaction with the firm’s ability to help drive patient adoption of their...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

I would rate ClearBalance Healthcare's account management very highly. My primary point of contact...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We hired the firm as a payment option for our patients. They can have payment plans outside of what...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We are currently working on getting some updated materials, and that has been clunky. It seems like...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have been trying to get ClearBalance Patient Financing integrated into our EHR. That has been a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

ClearBalance HealthCare has exceeded our expectations just based on communications and how helpful...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

ClearBalance HealthCare really comes to the table a lot to partner with us and find ways to help if...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

We did have some issues on ClearBalance HealthCare’s side with the integration in our Epic system,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

ClearBalance HealthCare is such a great firm, and our patients love the services they provide. Their...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

The one area where ClearBalance HealthCare does not have a lot of adoption is in the preservice...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I get hit up a lot to switch away from ClearBalance HealthCare, but I stay with them. I just really...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Manager

ClearBalance HealthCare brought in specific people to work with us for a certain implementation, so...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

ClearBalance HealthCare's executive leadership has not changed, but I have had some changes in who...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

ClearBalance HealthCare needs to do some R&D and come up with more robust estimates. I would also...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

Due to working with ClearBalance HealthCare, we are seeing a reduction in volume in recourse, an...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Integrating ClearBalance HealthCare with our Epic solution went off without a hitch. It just worked...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

ClearBalance HealthCare has skin in the game, and we have had a lot of contract revisions. When we...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CEO/President

ClearBalance HealthCare’s services are easy for patients and our organization. Their services are...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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CEO/President

ClearBalance HealthCare’s onboarding for one of their new programs was the smoothest onboarding we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

We hired ClearBalance HealthCare because it was a zero-interest program. They had very low recourse...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

ClearBalance HealthCare’s technology is great, and they are constantly evolving what they can offer...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

ClearBalance HealthCare hasn’t been quite as innovative recently about making it easy for patients...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We had products in the past that made it so patients were locked into a hard term. Whatever the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

ClearBalance HealthCare is always trying to reach out about new products. They are very innovative....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I have zero issues with ClearBalance HealthCare. They are great to work with, they listen to our...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

The only thing I would like from ClearBalance HealthCare would be the ability to take a down payment...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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