ClearBalance Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Operations, Services
ClearBalance HealthCare’s reporting is phenomenal, and I love it. I get frequent reports, and then I...
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Relationship
When we have an issue with our invoice, ClearBalance HealthCare is very open to talking about it and...
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Relationship
One individual from ClearBalance HealthCare will visit us to have face-to-face meetings, which is...
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Operations
With ClearBalance HealthCare, we can help our patient population way better than we could before. I...
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Relationship
ClearBalance HealthCare stays pretty true to the contract. I don't see any add-ons or anything like...
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Relationship
We have a very clean partnership with ClearBalance HealthCare. We appreciate them helping us look at...
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Services
One thing I would ask from ClearBalance HealthCare is as patient estimates are coming out as...
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Relationship, Services
ClearBalance HealthCare has changed some of their report formatting, which I haven't been overly...
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Relationship, Services
We get positive comments about ClearBalance HealthCare on our patient engagement scores, and we...
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Relationship
I feel sometimes that other firms are looking to help us be better for our patients, whereas...
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Relationship
Typically, ClearBalance HealthCare’s executives don't want to talk to the people who know what is...
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Relationship, Value
ClearBalance HealthCare is a third-party vendor that we use for extended payment plans. ClearBalance...
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Value
ClearBalance doesn't charge me for every little thing. We were very intuitive when we negotiated our...
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Relationship, Operations
ClearBalance HealthCare was always very committed and regularly on the phone with us trying to get...
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Relationship
There isn't much turnover at the executive level of ClearBalance HealthCare, but at the lower level,...
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Loyalty, Relationship
ClearBalance HealthCare has recently had a leadership change, and in the last year, their strategic...
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Relationship
Exceeding our expectations is really about thinking outside of the box and providing us with other...
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Relationship
We deal with the same people at ClearBalance HealthCare every day. People on the executive team meet...
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Relationship
ClearBalance HealthCare is just so customer friendly. I have worked with them before, and I brought...
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Relationship
We have looked at other firms, but we have never done anything because ClearBalance HealthCare is...
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Relationship, Services
We don't have any problems with ClearBalance HealthCare. We have been able to get a lot of stuff...
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Relationship
ClearBalance HealthCare is spreading themselves pretty thin, and I worry about their ability to...
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Relationship
ClearBalance HealthCare is always bringing us new ideas, new ways to help our patients, new...
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Services
ClearBalance HealthCare has a lot of technology and innovation. They have a lot of ways to integrate...
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Relationship, Services, Value
ClearBalance HealthCare can get the payments in, so our recourse rate is very low. The lower our...
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Value
ClearBalance has a program that offers financing for our patients. In today's world, everyone has...
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Relationship
ClearBalance has a pretty set niche. They have a very defined role. The team has been fantastic. We...
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Relationship
When patients hit hard times, they are able to call and extend or skip their payments. The firm...
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Relationship
We are pretty straightforward with ClearBalance HealthCare. Our contracts and everything with them...
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Relationship, Services
I have used ClearBalance HealthCare at another organization in the past, and we had our own internal...
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Services
I do have one sticking point around patients who accidentally and unexpectedly go to a bad debt...
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Relationship
ClearBalance HealthCare is easy to work with. I have been happy with them and with all of the folks...
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Value
Honestly, I would recommend the firm. They are a great option for the patients. Healthcare is so...
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Relationship
The firm has accommodated our requests at every turn, whether we want a report or a reorganization...
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Relationship
The firm exceeds our expectations mostly from the customer service side. During the time I have been...
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Relationship
We have had a lot of turnover in terms of the person who is in charge of our account. We have had...
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Relationship
The firm has exceeded our expectations because even with all the changes in interest rates and...
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Relationship
The firm is very supportive of our mission, and they use technology to make sure that we reach the...
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Relationship, Services
ClearBalance HealthCare individualizes. They meet the needs of the individual organizations,...
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Relationship
ClearBalance HealthCare is extremely easy to work with. The firm's staff is very good and friendly....
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Relationship
ClearBalance HealthCare is very attentive. If a situation comes up, they respond to us promptly, and...
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Operations
The implementation of ClearBalance HealthCare's system was quick and fairly streamlined. Our account...
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Relationship, Services
One area of improvement for ClearBalance HealthCare is probably the customer care team. That is who...
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Relationship
ClearBalance HealthCare makes things very easy to manage. I don't feel like I have to constantly...
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Services, Value
I love the firm. ClearBalance HealthCare is a great option for patients, especially for those who...
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Services, Value
ClearBalance HealthCare provides support for patients and their self-pay balances. For example, if...
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Value
ClearBalance HealthCare avoids charging for every little thing, but I don't know that we have always...
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Relationship, Services
ClearBalance HealthCare tends to be very good with their execution to meet our requirements and...
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Relationship, Value
ClearBalance HealthCare’s customer service is excellent. They are very passionate about servicing...
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Services
We like that there is flexibility for patients. Often, our patients have multiple stays. We handle...
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Value
ClearBalance HealthCare’s fee is based on the prime rate, and it is not under their control that the...
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Relationship, Operations
On the operational side, we have learned to promote the ClearBalance HealthCare service more as an...
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Relationship
I would probably buy ClearBalance Patient Financing again. Things have been good with it so far....
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Relationship
ClearBalance HealthCare is pretty responsive. They follow the rules, so they aren't always able to...
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