Clearwave Patient Revenue Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
I understand that everybody is going to a SaaS platform, but before, we could buy Clearwave’s kiosks...
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Relationship, Product
Unfortunately, the reliability of Clearwave Patient Revenue Platform has gone down a little. The...
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Product
Clearwave Patient Revenue Platform is integrated with our EHR, and it does a really good job the...
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Loyalty
Clearwave Patient Revenue Platform is great for what it does. It was probably a few years ago that...
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Operations
The initial training was great, and we don't really have any ongoing training; we kind of train our...
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Product
Clearwave Patient Revenue Platform has been really great for ease of use. We have even done demos of...
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Relationship
Clearwave doesn’t typically let us know about potential problems until much after the fact. We use...
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Relationship
Clearwave’s support has gone down a little. When we first started with Clearwave, I would put in a...
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Loyalty
We are considering moving away from Clearwave's system because another solution is more easily...
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Product
With Clearwave's system, I would like to have the ability to take payments directly from the kiosk....
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Relationship, Operations
When we implemented the system, it took way too long to do things like changing the names of...
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Operations
Clearwave's training is nonexistent. We don't have any additional training. That is an opportunity...
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Relationship, Value
Clearwave's support people will answer the phone. That is better than some other vendors. We can...
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Product
There should be harder stops in Clearwave's system so that it wouldn't be as easy to override...
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Product
Clearwave's product is great. It is not ideal for our clinical setting because we have many...
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Product, Value
Clearwave Patient Revenue Platform has done better in some areas that are limited with our other...
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Operations
We don't get much ongoing training from Clearwave, but when we need something, they provide it.
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Relationship
We often know that the system is down before the vendor does. Clearwave has promised to support us...
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Loyalty, Product
Clearwave's system is pretty intuitive. Our organization has looked at other alternatives, and the...
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Loyalty, Product
Clearwave's objective to integrate doesn't work as well as it should. We bought another solution to...
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Relationship, Value
We meet with Clearwave regularly, so we keep them honest. I wouldn't say that things are great...
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Loyalty, Product
With our new EHR, we are starting from scratch in terms of integration. Clearwave is working to...
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Relationship
We have monthly calls with Clearwave. They are constantly saying that they saw something and thought...
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Loyalty
When we went through the COVID-19 pandemic a few years ago, Clearwave quickly switched to a system...
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Culture, Relationship
In terms of executive involvement, we have never had any issues with our contracts with Clearwave. I...
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Value
Clearwave wants us to lease their kiosks, but we are not big leasing fans. We had a kiosk for a long...
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Loyalty, Value
We have gotten outcomes from the system with better eligibility, so we get more accurate eligibility...
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Relationship
Clearwave keeps us pretty current because we have regular meetings with them where we go over our numbers....
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Loyalty, Product, Value
I would 100% buy the system again. The system is very easy to use. I would definitely recommend it....
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Product
No one likes change, and everybody freaks out when we say something is changing, but with the...
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Operations
Clearwave was here every day for several days during the implementation, making sure everything was...
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Value
I would rate receiving our money's worth a little lower because I don't like spending so much money...
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Product
I wish there were a Wi-Fi kiosk option with Clearwave Patient Revenue Platform and not just a tablet....
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Loyalty
I plan on keeping Clearwave for the next few years. However, there are a few physicians and a...
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Operations
Originally, we only allowed patients to schedule a certain type of exam with Clearwave, but we got...
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Product
It is super helpful that we can do our mobile precheck and get appointments confirmed in Clearwave....
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Culture
Clearwave told us that their system's online scheduling option could take care of all of our issues...
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Culture, Value
Clearwave charges for every little thing. We added online scheduling and did a certain number of...
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Product
Recently, Clearwave built an interface to send out information so that the patients would be able to...
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Loyalty, Value
We utilize Clearwave's platform for appointment reminders. They do call, text, or email reminders...
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Product
I like the reporting side of Clearwave's platform. The information that it provides is broken down....
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Value
The biggest downside to Clearwave Patient Revenue Platform is the cost. Our biggest problem with the...
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Relationship
Getting in contact with Clearwave is much harder than it used to be. They don't respond as fast as...
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Relationship, Operations
When Clearwave made changes to where their settings were kept within the admin portion of their...
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Loyalty, Product
I haven't really seen that much new technology from Clearwave. I would love to see them implement a...
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Value
We feel nickel-and-dimed on the support side. When we have to change a lot of names within the...
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Operations
What could have gone better with the implementation is having more communication regarding the kiosk...
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Product
The product is very patient savvy. I don't think that it is difficult. It is efficient from a...
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Relationship
Clearwave really worked with us through a transition of the previous company being in hardships, so...
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Value
Clearwave Patient Revenue Platform is extremely expensive. We would get more value from it if it...
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Operations
Clearwave's training is mediocre. We don't do a lot of that. We are in a higher range for best...
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Operations
If somebody were thinking about implementing Clearwave Patient Revenue Platform, I would brag about...
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Product
The products and add-ons that Clearwave promotes work well. We recently incorporated patient...
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Product
Clearwave Patient Revenue Platform is pretty straightforward. Sometimes the appointment search can...
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Relationship
We have to ask Clearwave for things. We have to be the ones to inquire whether there is a solution...
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Product, Value
Clearwave Patient Revenue Platform has a lot of great benefits in the sense of how it can update and...
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Relationship
Clearwave’s support has not been very good lately. I know there have been a lot of transitions with...
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Product
Our biggest challenge is the insurance part of Clearwave Patient Revenue Platform. It is difficult...
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Loyalty, Product
We have been on Clearwave Patient Revenue Platform for a while. We introduced it to our practice...
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Culture
The Clearwave system works as it was sold to us. Clearwave has made some changes and some...
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Culture, Value
Customers are made aware of what fees there are in Clearwave Patient Revenue Platform, so they can...
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Relationship
Clearwave is very helpful when we request retraining of any kind. And when we bring things to...
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Relationship
Clearwave prefers that we post new ideas or suggestions in a forum where other people can upvote...
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Operations
Clearwave’s training would be better if they had in-person training instead of just online stuff.
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Value
The way Clearwave Patient Revenue Platform tries to show us our ROI is through co-pays and...
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Product
It would be nice to get the ability to sort on the first page of this solution instead of having to...
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Operations
Our implementation of Clearwave Patient Revenue Platform just did not go well. There were lots of...
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Relationship, Value
I am not sure that I would buy Clearwave's platform again. It is a good addition, but the solution...
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Product
The number-one challenge with Clearwave's solution is integration. Ideally, we would be able to do a...
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Value
Clearwave doesn’t nickel-and-dime us, but that is because they charge us a ridiculous amount up front....
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Relationship
If something is easy, Clearwave's customer support team knocks it out, but if an issue gets at all...
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Product
Patients love Clearwave's platform, so that is a good thing. They love that they can use it instead...
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Culture, Operations
We had a few hiccups with the Clearwave Patient Revenue Platform implementation where we thought...
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Relationship
Clearwave could be a little timelier with their responses. Our issues need to be resolved quickly;...
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Loyalty, Value
Clearwave Patient Revenue Platform is costly, especially for providers. At one point, we had a very...
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Product
Clearwave Patient Revenue Platform is pretty up-to-date and reliable. It is also pretty simple to...
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Loyalty
The end-user experience with Clearwave Patient Revenue Platform is why we chose it. The system is...
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Relationship, Operations
We had an engaged engineer person from Clearwave during our implementation, and they were interested...
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Product
Clearwave Patient Revenue Platform is flexible. We want to learn about a patient before we offer...
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Loyalty, Product
At the present time, Clearwave Patient Revenue Platform is the only solution on my mind. I use its...
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Culture, Value
I haven't had any problems with Clearwave keeping their promises. I have not been misled by them....
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Product
We haven't had any problems with Clearwave's solution. We own the kiosks. When we purchased the...
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Loyalty, Product, Value
I recommend the system quite frequently. The kiosk is truly very easy to use. The reason we got it...
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Relationship
Clearwave actually reaches out and frequently sends us emails about any new changes or applications...
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Product
Based on my patient population, the system's ease of use is lower than we would like. However, that...
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Relationship
I get real answers from Clearwave, and if they don't know something, they will work on it. They are...
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Loyalty, Product
Now that we have seen what some other vendors have, Clearwave could cut down and streamline some of...
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Product
The kiosk may be a thing of the past because we can push the same information to the patient’s cell...
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Relationship
If the vendor notices we are at a different level than their other customers, they ask us about it,...
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Product, Value
Clearwave Patient Revenue Platform does solve quite a few things. We see a large number of patients...
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Culture
Clearwave has honored their contract. They have listened to every process that we have in our...
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Loyalty, Relationship
During the COVID-19 pandemic, Clearwave rolled out some things seamlessly for us to use to keep our...
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Loyalty, Value
It is very expensive to buy a Clearwave kiosk, and they now want us to rent the kiosk, so we pay...
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Relationship
Clearwave keeps their promises for the most part. They are pretty receptive. If we put in a ticket,...
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Product, Value
Overall, Clearwave's system has been a really good product. I think that it has helped our workflows...
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Product
In terms of the system's upgrades, the precheck-in functionality for patients could have gone...
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Value
Clearwave hasn't sent out much news. Their services are expensive for what we get. Some of that...
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