Clearwave Patient Revenue Platform Commentary
Filtered view: All
Subject Expert
Trey Dye
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Something Clearwave does that I like is they post issue notices right on the dashboard. If there are...
Login or Create an Account to see details.
Product, Value
The outcomes we expected from Clearwave Patient Revenue Platform were the system gathering accurate...
Login or Create an Account to see details.
Product, Value
We have a list of things we wish the system would do better, and we wonder whether there is...
Login or Create an Account to see details.
Product
When the patients’ driver’s licenses and insurance cards have to get put in, the scanner has arrows,...
Login or Create an Account to see details.
Product
There are pluses and minuses. I wish the product were a little better with the insurances than it...
Login or Create an Account to see details.
Culture, Value
There was a time when something happened to a piece of equipment, and Clearwave should have charged...
Login or Create an Account to see details.
Relationship, Product
Clearwave does not deliver new technology often at all. The product is still functioning the same as...
Login or Create an Account to see details.
Loyalty
We looked at a couple of different products, and Clearwave’s had the combination of what we needed....
Login or Create an Account to see details.
Relationship
When I get on the phone with the support team, things are fine. I can call them, and they will...
Login or Create an Account to see details.
Relationship, Product
I wish we had known that Clearwave’s system can't map to all insurances and that the system goes...
Login or Create an Account to see details.
Loyalty, Value
Clearwave Patient Revenue Platform is part of our plan at least in the short term. I don't know...
Login or Create an Account to see details.
Operations, Value
It took a few months when we implemented Clearwave’s system for our patients to change their...
Login or Create an Account to see details.
Relationship
We put Clearwave through the paces on their solution, and they got to the point where they stood...
Login or Create an Account to see details.
Operations
Someone implementing Clearwave Patient Revenue Platform should just do the homework ahead of time....
Login or Create an Account to see details.
Loyalty, Relationship
Clearwave is credible, is knowledgeable about the industry, and stands behind their product. They...
Login or Create an Account to see details.
Loyalty, Product, Value
We wanted Clearwave Patient Revenue Platform to validate that every patient who comes through our...
Login or Create an Account to see details.
Loyalty, Value
Clearwave avoids charging for everything, and that was one of the reasons I selected them back in...
Login or Create an Account to see details.
Relationship
I have been introduced to the vendor and connect with them a couple of times a year. I have a...
Login or Create an Account to see details.
Relationship, Product
Clearwave Patient Revenue Platform is a friendly system to use. The vendor is a true partner of...
Login or Create an Account to see details.
Operations, Product
The upgrades are pretty easy because the product is web-based, so we don't have to install actual...
Login or Create an Account to see details.
Operations
We would really like to use the portion of the product that gets insurance authorizations. We...
Login or Create an Account to see details.
Loyalty, Product
One feature we would like that we have already requested from the vendor is something that will do...
Login or Create an Account to see details.
Product
Sometimes it is very difficult to find what I need in the admin interface. I feel like the design...
Login or Create an Account to see details.
Relationship
The vendor executive we work with at Clearwave is incredibly responsive. They are excellent....
Login or Create an Account to see details.
Product, Value
We have had a really positive experience using Clearwave's kiosk. It has helped us cut down on the...
Login or Create an Account to see details.
Loyalty
We won't be using the system in the future. We are still using Clearwave Patient Revenue Platform...
Login or Create an Account to see details.
Relationship
It is hard to say if Clearwave is addressing problems because we are just another customer. We have...
Login or Create an Account to see details.
Product
The advice I have for someone just starting with Clearwave Patient Revenue Platform is to...
Login or Create an Account to see details.
Value
What used to set Clearwave Patient Revenue Platform apart was that its eligibility check was much...
Login or Create an Account to see details.
Product
Whenever Clearwave Patient Revenue Platform has any issues, the system gets behind. If a patient...
Login or Create an Account to see details.
Product, Value
The biggest outcome we expect from Clearwave Patient Revenue Platform is the ease of patient...
Login or Create an Account to see details.
Relationship
Anytime I have asked for something from the vendor, they have usually given me an answer in a pretty...
Login or Create an Account to see details.
Relationship
There were a couple of times when there was dashboard slowness or when something wasn't working...
Login or Create an Account to see details.
Product, Value
The outcomes we expected from the product were greater efficiency and greater patient collections....
Login or Create an Account to see details.
Loyalty, Product
We looked at many vendors. Clearwave was chosen based on their system’s customization ability and...
Login or Create an Account to see details.
Operations
My advice for someone else implementing Clearwave’s system, just the same as with any solution, is...
Login or Create an Account to see details.
Product
Clearwave’s strength is that they have a website that is fairly easy to get metrics from. I didn’t...
Login or Create an Account to see details.
Product, Value
We only use Clearwave Patient Revenue Platform to do online scheduling. I know that other offices...
Login or Create an Account to see details.
Operations
With our setup and go-live, the vendor was really hands on. They really followed up to make sure...
Login or Create an Account to see details.
Loyalty, Product, Value
With Clearwave, one outcome we are expecting is to streamline our patient check-in process. The...
Login or Create an Account to see details.
Product
We use Clearwave Patient Revenue Platform for our online scheduling. We have business hours that...
Login or Create an Account to see details.
Value
I would buy Clearwave Patient Revenue Platform again with some reservations. It is expensive for...
Login or Create an Account to see details.
Loyalty, Value
When we were looking for an organization-wide vendor, several offices were already using Clearwave,...
Login or Create an Account to see details.
Relationship
When I do reach out to Clearwave’s support people, they are quick. I have not been unhappy with...
Login or Create an Account to see details.
Product
Clearwave Patient Revenue Platform is a little unintuitive for patients when they are trying to get...
Login or Create an Account to see details.
Product
An opportunity for improvement in Clearwave is the ability to customize things; customizable PDF...
Login or Create an Account to see details.
Relationship
I recommend Clearwave because the service I get is equal to the product itself. Nothing is perfect,...
Login or Create an Account to see details.
Operations, Product
Someone implementing Clearwave’s system needs to truly understand the potential and what the system...
Login or Create an Account to see details.
Product
The outcomes we expected from Clearwave were twofold. Number one, we wanted a seamless check-in...
Login or Create an Account to see details.
Loyalty
When we selected Clearwave, the decision came down to their ability to integrate things with our...
Login or Create an Account to see details.
Operations
We have implemented several products with Clearwave, and they have been helpful with some of the...
Login or Create an Account to see details.
Operations
The vendor has training resources, such as videos and quick reference guides, available on their...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor has made a road map for their year, so sometimes when we request they look into an...
Login or Create an Account to see details.
Loyalty, Product, Value
Most everything that we have implemented with Clearwave has been successful, and we have had good...
Login or Create an Account to see details.
Relationship
One of the key things I see with Clearwave is just their collaboration with their customers, as well...
Login or Create an Account to see details.
Relationship
Other potential or current clients of Clearwave really need to understand how they want to use the...
Login or Create an Account to see details.
Relationship, Product
Clearwave has a good eligibility tool. We have other resources to pull eligibility, but Clearwave's...
Login or Create an Account to see details.
Product
There are some limitations to Clearwave's integration, and we have tried to help close those gaps....
Login or Create an Account to see details.
Value
Buying Clearwave Patient Revenue Platform again would be a solid maybe. The system is meeting a...
Login or Create an Account to see details.
Operations
Clearwave’s implementation and onboarding for the front desk team were pretty good. Clearwave had...
Login or Create an Account to see details.
Culture
There was some conflicting information from sales to delivery with Clearwave. Their salesperson said...
Login or Create an Account to see details.
Operations, Product
In the beginning, when we input providers into the system, I only put in the providers that we were...
Login or Create an Account to see details.
Relationship, Product
From a scheduling perspective, Clearwave’s strengths are that they really want to accommodate the...
Login or Create an Account to see details.
Product, Value
Clearwave's system allows patients to go online, schedule appointments, and update their insurance...
Login or Create an Account to see details.
Loyalty
We are pretty needy, so we have a lot of rules for scheduling. We just had to go with a vendor who...
Login or Create an Account to see details.
Operations
During our rollout, I don't think Clearwave quite understood what they were tackling when they took...
Login or Create an Account to see details.
Product
The product’s interface is extremely intuitive and user friendly. The dashboard we work out of with...
Login or Create an Account to see details.
Loyalty, Product
Clearwave and their competitors are very comparable, but I think from an integration standpoint and...
Login or Create an Account to see details.
Product
I would tell a friend using Clearwave Patient Revenue Platform to push patients to use the kiosk...
Login or Create an Account to see details.
Relationship, Product
In terms of opportunities for improvements, Clearwave needs to make sure all the little payers can...
Login or Create an Account to see details.
Loyalty
At least some portion of Clearwave Patient Revenue Platform is for sure part of our long-term plans....
Login or Create an Account to see details.
Loyalty
Clearwave’s product road map tends to get delayed. They say they will have something done in a few...
Login or Create an Account to see details.
Operations, Product
I would rate the product higher from the perspective of a front-office user who is using Clearwave...
Login or Create an Account to see details.
Loyalty, Relationship
Clearwave’s strengths are an industry-leading eligibility-and-benefits solution and the flexibility...
Login or Create an Account to see details.
Product, Value
Clearwave provides software to help us validate patient insurance information and ensure that a...
Login or Create an Account to see details.
Loyalty, Product
Clearwave could improve the scalability of their solutions for larger organizations. A lot of...
Login or Create an Account to see details.
Operations, Product
It took a long time to get everything integrated with Clearwave Patient Revenue Platform. When we...
Login or Create an Account to see details.
Relationship, Operations
In the last while, we have had several different account managers, so that has been very...
Login or Create an Account to see details.
Operations
We had an implementation period that was delayed because Clearwave essentially could not do a...
Login or Create an Account to see details.
Operations
There were things that we didn't know about the product from a functionality standpoint that would...
Login or Create an Account to see details.
Relationship
Clearwave tries to fix things when they come to the vendor's attention.
Login or Create an Account to see details.
Loyalty, Value
With Clearwave Patient Revenue Platform, we hope to increase our co-pay and balance collections by...
Login or Create an Account to see details.
Product
Clearwave Patient Revenue Platform does multiple things. It does mobile prechecks so patients can...
Login or Create an Account to see details.
Product, Value
Honestly, we started seeing outcomes on the first day. Traditionally, we told new patients to show...
Login or Create an Account to see details.
Value
Consent was a big issue because we were struggling to track consent forms. At the beginning of the...
Login or Create an Account to see details.
Loyalty
We started looking at Clearwave Patient Revenue Platform years ago but were not ready for it yet....
Login or Create an Account to see details.
Loyalty, Product
Clearwave Patient Revenue Platform does verify insurance. Now, I will say with the registry that got...
Login or Create an Account to see details.
Product
If a patient has a lot of medications, we can enter that information in Clearwave Patient Revenue...
Login or Create an Account to see details.
Loyalty, Value
We implemented Clearwave Patient Revenue Platform to optimize our patient registration process in...
Login or Create an Account to see details.
Loyalty
We visited another location that has the same EMR software as us. We knew that Clearwave Patient...
Login or Create an Account to see details.
Operations
The advice I would give someone implementing Clearwave Patient Revenue Platform for a successful...
Login or Create an Account to see details.
Relationship
In terms of phone support, we are not really able to get in touch with the vendor as easily as we...
Login or Create an Account to see details.
Culture, Value
Clearwave does avoid charging for every little thing. We were very careful about the contract that...
Login or Create an Account to see details.
Operations
The training wasn't user friendly. We did web training, and Clearwave allowed the staff to ask more...
Login or Create an Account to see details.
Product
What could be improved with Clearwave Patient Revenue Platform is mainly its ability to...
Login or Create an Account to see details.
Loyalty
There are some gaps with Clearwave's communication capabilities. We don't use the Clearwave suite of...
Login or Create an Account to see details.
Relationship
We have run into some friction with the vendor's support team. Also, the vendor has gotten better at...
Login or Create an Account to see details.
Product
One of the areas that we struggle with is measuring how impactful Clearwave's system is on our...
Login or Create an Account to see details.
Product, Value
Clearwave’s product automates the patient registration and eligibility checking processes. It fills...
Login or Create an Account to see details.
Loyalty
We had a prior relationship with Clearwave, so when we were reviewing their patient revenue...
Login or Create an Account to see details.
Relationship
For the most part, the vendor is pretty good at keeping their development promises for our requests....
Login or Create an Account to see details.
Operations
Over the years, the vendor's implementation services have improved a lot. We have a dedicated...
Login or Create an Account to see details.
Culture, Product
For the most part, the product works as described, and there are always shortcomings in a program,...
Login or Create an Account to see details.
Product, Value
With the most recent rollouts of updates for the product, there has definitely been an increase in...
Login or Create an Account to see details.
Relationship, Operations
For others who are implementing Clearwave’s system, my advice would be to push for dedicated support...
Login or Create an Account to see details.
Product
There are some pieces of the product that end users find extremely easy to navigate and use, but...
Login or Create an Account to see details.
Relationship
There are always problems when we have two vendors involved in really anything. Clearwave is relying...
Login or Create an Account to see details.
Relationship
Whenever the vendor recognizes that there are any issues, they do a ton of communicating. Via email,...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor is looking a year in advance, and they are working on features for delivery in the next...
Login or Create an Account to see details.
Loyalty, Value
The reason we started with Clearwave was mostly due to us not being able to allow the physicians to...
Login or Create an Account to see details.
Loyalty
We looked at a couple of different platforms, and one of the main things we were trying to achieve...
Login or Create an Account to see details.
Operations, Product
For others who are implementing this solution, my advice is to get their teams involved from the...
Login or Create an Account to see details.
Loyalty, Product
One strength of Clearwave’s system is the insurance eligibility checking because it is in real time....
Login or Create an Account to see details.
Relationship
Clearwave is a good partner, and their customer service is very good. The product is sound. It has...
Login or Create an Account to see details.
Product
The product needs more advanced granularity on the insurance verification side. We want the product...
Login or Create an Account to see details.
Product
The patient communication side of the product has some fields and text boxes that are customizable,...
Login or Create an Account to see details.
Loyalty, Product, Value
The product is integrated with our EHR. The specific outcome we are looking for is to improve our...
Login or Create an Account to see details.
Loyalty
We were referred to Clearwave by a trusted colleague. Clearwave was also sort of a certified...
Login or Create an Account to see details.
Product
One of the things that we have learned is that we should always do a beta test of a new function or...
Login or Create an Account to see details.
Culture, Value
When Clearwave adds features, they are not just part of the package, and the cost can get very high....
Login or Create an Account to see details.
Operations, Product
There is a lot of stuff in Clearwave's software that is just not very intuitive. I like to just dive...
Login or Create an Account to see details.
Product
We have the product partially but not completely integrated with our EHR. Our EHR is from MEDITECH’s...
Login or Create an Account to see details.
Loyalty
We chose Clearwave because they had a partnership with our EMR vendor. Our EMR vendor had worked...
Login or Create an Account to see details.
Loyalty, Relationship
For another healthcare organization who is starting with Clearwave, my advice to them would be to...
Login or Create an Account to see details.
Relationship, Operations
The vendor has good customer support, and they have a good implementation team. The system is very...
Login or Create an Account to see details.
Value
Clearwave wasn't cheap, so I guess it would have been nice if they had been a little more affordable...
Login or Create an Account to see details.
Loyalty, Product
When I have used the product to check in, the process is quick and easy. I don't want to talk to...
Login or Create an Account to see details.
Operations
During the implementation, there were hiccups along the way because the vendor was trying to figure...
Login or Create an Account to see details.
Product
During COVID, we had a lot of staff shortages, and then the Great Resignation made staff shortages...
Login or Create an Account to see details.
Relationship
We have regular calls with Clearwave. Clearwave has been on-site and has invited us to some events...
Login or Create an Account to see details.
Relationship
Clearwave is a bit delayed in their responses, and it takes their support team a while to get us an...
Login or Create an Account to see details.
Loyalty, Value
Knowing what we know now about Clearwave, we would not buy their product again. Clearwave comes with...
Login or Create an Account to see details.
​
Preferences