Clearwave Patient Revenue Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
Clearwave Patient Revenue Platform is easy to use. Patient eligibility is phenomenal, training is...
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Value
Clearwave is pricey. I actually think Clearwave is a little pricier than another one of my vendors....
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Operations
Clearwave has a great training program and has videos that my staff and I can access anytime. Also,...
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Value
I understand that everybody is going to a SaaS platform, but before, we could buy Clearwave’s kiosks...
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Relationship, Product
Unfortunately, the reliability of Clearwave Patient Revenue Platform has gone down a little. The...
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Product
Clearwave Patient Revenue Platform is integrated with our EHR, and it does a really good job the...
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Loyalty
Clearwave Patient Revenue Platform is great for what it does. It was probably a few years ago that...
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Operations
The initial training was great, and we don't really have any ongoing training; we kind of train our...
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Product
Clearwave Patient Revenue Platform has been really great for ease of use. We have even done demos of...
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Relationship
Clearwave doesn’t typically let us know about potential problems until much after the fact. We use...
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Relationship
Clearwave’s support has gone down a little. When we first started with Clearwave, I would put in a...
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Loyalty
We are considering moving away from Clearwave's system because another solution is more easily...
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Product
With Clearwave's system, I would like to have the ability to take payments directly from the kiosk....
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Relationship, Operations
When we implemented the system, it took way too long to do things like changing the names of...
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Operations
Clearwave's training is nonexistent. We don't have any additional training. That is an opportunity...
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Relationship, Value
Clearwave's support people will answer the phone. That is better than some other vendors. We can...
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Product
There should be harder stops in Clearwave's system so that it wouldn't be as easy to override...
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Product
Clearwave's product is great. It is not ideal for our clinical setting because we have many...
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Product, Value
Clearwave Patient Revenue Platform has done better in some areas that are limited with our other...
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Operations
We don't get much ongoing training from Clearwave, but when we need something, they provide it.
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Relationship
We often know that the system is down before the vendor does. Clearwave has promised to support us...
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Loyalty, Product
Clearwave's system is pretty intuitive. Our organization has looked at other alternatives, and the...
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Loyalty, Product
Clearwave's objective to integrate doesn't work as well as it should. We bought another solution to...
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Relationship, Value
We meet with Clearwave regularly, so we keep them honest. I wouldn't say that things are great...
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Loyalty, Product
With our new EHR, we are starting from scratch in terms of integration. Clearwave is working to...
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Relationship
We have monthly calls with Clearwave. They are constantly saying that they saw something and thought...
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Loyalty
When we went through the COVID-19 pandemic a few years ago, Clearwave quickly switched to a system...
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Culture, Relationship
In terms of executive involvement, we have never had any issues with our contracts with Clearwave. I...
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Value
Clearwave wants us to lease their kiosks, but we are not big leasing fans. We had a kiosk for a long...
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Loyalty, Value
We have gotten outcomes from the system with better eligibility, so we get more accurate eligibility...
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Relationship
Clearwave keeps us pretty current because we have regular meetings with them where we go over our numbers....
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Loyalty, Product, Value
I would 100% buy the system again. The system is very easy to use. I would definitely recommend it....
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Product
No one likes change, and everybody freaks out when we say something is changing, but with the...
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Operations
Clearwave was here every day for several days during the implementation, making sure everything was...
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Value
I would rate receiving our money's worth a little lower because I don't like spending so much money...
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Product
I wish there were a Wi-Fi kiosk option with Clearwave Patient Revenue Platform and not just a tablet....
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Loyalty
I plan on keeping Clearwave for the next few years. However, there are a few physicians and a...
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Operations
Originally, we only allowed patients to schedule a certain type of exam with Clearwave, but we got...
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Product
It is super helpful that we can do our mobile precheck and get appointments confirmed in Clearwave....
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Culture
Clearwave told us that their system's online scheduling option could take care of all of our issues...
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Culture, Value
Clearwave charges for every little thing. We added online scheduling and did a certain number of...
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Product
Recently, Clearwave built an interface to send out information so that the patients would be able to...
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Loyalty, Value
We utilize Clearwave's platform for appointment reminders. They do call, text, or email reminders...
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Product
I like the reporting side of Clearwave's platform. The information that it provides is broken down....
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Value
The biggest downside to Clearwave Patient Revenue Platform is the cost. Our biggest problem with the...
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Relationship
Getting in contact with Clearwave is much harder than it used to be. They don't respond as fast as...
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Relationship, Operations
When Clearwave made changes to where their settings were kept within the admin portion of their...
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Loyalty, Product
I haven't really seen that much new technology from Clearwave. I would love to see them implement a...
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Value
We feel nickel-and-dimed on the support side. When we have to change a lot of names within the...
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Operations
What could have gone better with the implementation is having more communication regarding the kiosk...
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Product
The product is very patient savvy. I don't think that it is difficult. It is efficient from a...
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Relationship
Clearwave really worked with us through a transition of the previous company being in hardships, so...
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