Clearwave Patient Revenue Platform Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
Recently, Clearwave built an interface to send out information so that the patients would be able to...
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Loyalty, Value
We utilize Clearwave's platform for appointment reminders. They do call, text, or email reminders...
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Product
I like the reporting side of Clearwave's platform. The information that it provides is broken down....
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Value
The biggest downside to Clearwave Patient Revenue Platform is the cost. Our biggest problem with the...
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Relationship
Getting in contact with Clearwave is much harder than it used to be. They don't respond as fast as...
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Relationship, Operations
When Clearwave made changes to where their settings were kept within the admin portion of their...
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Loyalty, Product
I haven't really seen that much new technology from Clearwave. I would love to see them implement a...
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Value
We feel nickel-and-dimed on the support side. When we have to change a lot of names within the...
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Operations
What could have gone better with the implementation is having more communication regarding the kiosk...
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Product
The product is very patient savvy. I don't think that it is difficult. It is efficient from a...
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Relationship
Clearwave really worked with us through a transition of the previous company being in hardships, so...
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Value
Clearwave Patient Revenue Platform is extremely expensive. We would get more value from it if it...
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Operations
Clearwave's training is mediocre. We don't do a lot of that. We are in a higher range for best...
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Operations
If somebody were thinking about implementing Clearwave Patient Revenue Platform, I would brag about...
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Product
The products and add-ons that Clearwave promotes work well. We recently incorporated patient...
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Product
Clearwave Patient Revenue Platform is pretty straightforward. Sometimes the appointment search can...
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Relationship
We have to ask Clearwave for things. We have to be the ones to inquire whether there is a solution...
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Product, Value
Clearwave Patient Revenue Platform has a lot of great benefits in the sense of how it can update and...
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Relationship
Clearwave’s support has not been very good lately. I know there have been a lot of transitions with...
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Product
Our biggest challenge is the insurance part of Clearwave Patient Revenue Platform. It is difficult...
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Loyalty, Product
We have been on Clearwave Patient Revenue Platform for a while. We introduced it to our practice...
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Culture
The Clearwave system works as it was sold to us. Clearwave has made some changes and some...
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Culture, Value
Customers are made aware of what fees there are in Clearwave Patient Revenue Platform, so they can...
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Relationship
Clearwave is very helpful when we request retraining of any kind. And when we bring things to...
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Relationship
Clearwave prefers that we post new ideas or suggestions in a forum where other people can upvote...
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Operations
Clearwave’s training would be better if they had in-person training instead of just online stuff.
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Value
The way Clearwave Patient Revenue Platform tries to show us our ROI is through co-pays and...
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Product
It would be nice to get the ability to sort on the first page of this solution instead of having to...
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Operations
Our implementation of Clearwave Patient Revenue Platform just did not go well. There were lots of...
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Relationship, Value
I am not sure that I would buy Clearwave's platform again. It is a good addition, but the solution...
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Product
The number-one challenge with Clearwave's solution is integration. Ideally, we would be able to do a...
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Value
Clearwave doesn’t nickel-and-dime us, but that is because they charge us a ridiculous amount up front....
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Relationship
If something is easy, Clearwave's customer support team knocks it out, but if an issue gets at all...
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Product
Patients love Clearwave's platform, so that is a good thing. They love that they can use it instead...
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Culture, Operations
We had a few hiccups with the Clearwave Patient Revenue Platform implementation where we thought...
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Relationship
Clearwave could be a little timelier with their responses. Our issues need to be resolved quickly;...
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Loyalty, Value
Clearwave Patient Revenue Platform is costly, especially for providers. At one point, we had a very...
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Product
Clearwave Patient Revenue Platform is pretty up-to-date and reliable. It is also pretty simple to...
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Loyalty
The end-user experience with Clearwave Patient Revenue Platform is why we chose it. The system is...
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Relationship, Operations
We had an engaged engineer person from Clearwave during our implementation, and they were interested...
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Product
Clearwave Patient Revenue Platform is flexible. We want to learn about a patient before we offer...
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Loyalty, Product
At the present time, Clearwave Patient Revenue Platform is the only solution on my mind. I use its...
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Culture, Value
I haven't had any problems with Clearwave keeping their promises. I have not been misled by them....
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Product
We haven't had any problems with Clearwave's solution. We own the kiosks. When we purchased the...
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Loyalty, Product, Value
I recommend the system quite frequently. The kiosk is truly very easy to use. The reason we got it...
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Relationship
Clearwave actually reaches out and frequently sends us emails about any new changes or applications...
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Product
Based on my patient population, the system's ease of use is lower than we would like. However, that...
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Relationship
I get real answers from Clearwave, and if they don't know something, they will work on it. They are...
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Loyalty, Product
Now that we have seen what some other vendors have, Clearwave could cut down and streamline some of...
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Product
The kiosk may be a thing of the past because we can push the same information to the patient’s cell...
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Relationship
If the vendor notices we are at a different level than their other customers, they ask us about it,...
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Product, Value
Clearwave Patient Revenue Platform does solve quite a few things. We see a large number of patients...
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Culture
Clearwave has honored their contract. They have listened to every process that we have in our...
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Loyalty, Relationship
During the COVID-19 pandemic, Clearwave rolled out some things seamlessly for us to use to keep our...
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Loyalty, Value
It is very expensive to buy a Clearwave kiosk, and they now want us to rent the kiosk, so we pay...
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Relationship
Clearwave keeps their promises for the most part. They are pretty receptive. If we put in a ticket,...
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Product, Value
Overall, Clearwave's system has been a really good product. I think that it has helped our workflows...
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Product
In terms of the system's upgrades, the precheck-in functionality for patients could have gone...
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Value
Clearwave hasn't sent out much news. Their services are expensive for what we get. Some of that...
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Product
An opportunity for improvement would be better integration. Clearwave switched from HL7 messages to...
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Loyalty, Value
Our biggest reason for selecting Clearwave when we vetted several other vendors was that they used a...
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Product
Users should be aware of any limitations in the interface communications. We didn't realize that the...
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Loyalty, Product, Value
Our EHR vendor has their own piece for patient check-ins, and that vendor actually recommended that...
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Operations
Clearwave could have come to the table sooner with our implementation process and had me involved...
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Operations
Back when we first implemented Clearwave Patient Revenue Platform, the training was good, and there...
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Relationship
Clearwave has a very high percentage of uptime, so that is good. The product is simple to use; it is...
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Loyalty
Clearwave has offered new technology. Their new technology ideas use tablets or BYOD models, and...
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Relationship
I tried to log a ticket a couple of times after our portal went live, and I got errors. I don't have...
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Product
The specific outcomes we expected to achieve would be that the patients could check in and that...
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Relationship, Operations
When we first went live, I was absolutely getting executive involvement. Currently, I am not.
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Relationship
Something Clearwave does that I like is they post issue notices right on the dashboard. If there are...
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Product, Value
The outcomes we expected from Clearwave Patient Revenue Platform were the system gathering accurate...
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Product, Value
We have a list of things we wish the system would do better, and we wonder whether there is...
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Product
When the patients’ driver’s licenses and insurance cards have to get put in, the scanner has arrows,...
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Product
There are pluses and minuses. I wish the product were a little better with the insurances than it...
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Culture, Value
There was a time when something happened to a piece of equipment, and Clearwave should have charged...
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Relationship, Product
Clearwave does not deliver new technology often at all. The product is still functioning the same as...
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Loyalty
We looked at a couple of different products, and Clearwave’s had the combination of what we needed....
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Relationship
When I get on the phone with the support team, things are fine. I can call them, and they will...
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Relationship, Product
I wish we had known that Clearwave’s system can't map to all insurances and that the system goes...
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Loyalty, Value
Clearwave Patient Revenue Platform is part of our plan at least in the short term. I don't know...
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Operations, Value
It took a few months when we implemented Clearwave’s system for our patients to change their...
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Relationship
We put Clearwave through the paces on their solution, and they got to the point where they stood...
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Operations
Someone implementing Clearwave Patient Revenue Platform should just do the homework ahead of time....
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Loyalty, Relationship
Clearwave is credible, is knowledgeable about the industry, and stands behind their product. They...
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Loyalty, Product, Value
We wanted Clearwave Patient Revenue Platform to validate that every patient who comes through our...
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Loyalty, Value
Clearwave avoids charging for everything, and that was one of the reasons I selected them back in...
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Relationship
I have been introduced to the vendor and connect with them a couple of times a year. I have a...
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Relationship, Product
Clearwave Patient Revenue Platform is a friendly system to use. The vendor is a true partner of...
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Operations, Product
The upgrades are pretty easy because the product is web-based, so we don't have to install actual...
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Operations
We would really like to use the portion of the product that gets insurance authorizations. We...
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Loyalty, Product
One feature we would like that we have already requested from the vendor is something that will do...
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Product
Sometimes it is very difficult to find what I need in the admin interface. I feel like the design...
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Relationship
The vendor executive we work with at Clearwave is incredibly responsive. They are excellent....
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Product, Value
We have had a really positive experience using Clearwave's kiosk. It has helped us cut down on the...
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Loyalty
We won't be using the system in the future. We are still using Clearwave Patient Revenue Platform...
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Relationship
It is hard to say if Clearwave is addressing problems because we are just another customer. We have...
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Product
The advice I have for someone just starting with Clearwave Patient Revenue Platform is to...
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Value
What used to set Clearwave Patient Revenue Platform apart was that its eligibility check was much...
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Product
Whenever Clearwave Patient Revenue Platform has any issues, the system gets behind. If a patient...
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Product, Value
The biggest outcome we expect from Clearwave Patient Revenue Platform is the ease of patient...
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