Clearwave Patient Revenue Platform Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
An opportunity for improvement would be better integration. Clearwave switched from HL7 messages to...
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Loyalty, Value
Our biggest reason for selecting Clearwave when we vetted several other vendors was that they used a...
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Product
Users should be aware of any limitations in the interface communications. We didn't realize that the...
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Loyalty, Product, Value
Our EHR vendor has their own piece for patient check-ins, and that vendor actually recommended that...
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Operations
Clearwave could have come to the table sooner with our implementation process and had me involved...
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Operations
Back when we first implemented Clearwave Patient Revenue Platform, the training was good, and there...
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Relationship
Clearwave has a very high percentage of uptime, so that is good. The product is simple to use; it is...
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Loyalty
Clearwave has offered new technology. Their new technology ideas use tablets or BYOD models, and...
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Relationship
I tried to log a ticket a couple of times after our portal went live, and I got errors. I don't have...
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Product
The specific outcomes we expected to achieve would be that the patients could check in and that...
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Relationship, Operations
When we first went live, I was absolutely getting executive involvement. Currently, I am not.
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Relationship
Something Clearwave does that I like is they post issue notices right on the dashboard. If there are...
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Product, Value
The outcomes we expected from Clearwave Patient Revenue Platform were the system gathering accurate...
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Product, Value
We have a list of things we wish the system would do better, and we wonder whether there is...
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Product
When the patients’ driver’s licenses and insurance cards have to get put in, the scanner has arrows,...
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Product
There are pluses and minuses. I wish the product were a little better with the insurances than it...
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Culture, Value
There was a time when something happened to a piece of equipment, and Clearwave should have charged...
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Relationship, Product
Clearwave does not deliver new technology often at all. The product is still functioning the same as...
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Loyalty
We looked at a couple of different products, and Clearwave’s had the combination of what we needed....
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Relationship
When I get on the phone with the support team, things are fine. I can call them, and they will...
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Relationship, Product
I wish we had known that Clearwave’s system can't map to all insurances and that the system goes...
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Loyalty, Value
Clearwave Patient Revenue Platform is part of our plan at least in the short term. I don't know...
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Operations, Value
It took a few months when we implemented Clearwave’s system for our patients to change their...
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Relationship
We put Clearwave through the paces on their solution, and they got to the point where they stood...
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Operations
Someone implementing Clearwave Patient Revenue Platform should just do the homework ahead of time....
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Loyalty, Relationship
Clearwave is credible, is knowledgeable about the industry, and stands behind their product. They...
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Loyalty, Product, Value
We wanted Clearwave Patient Revenue Platform to validate that every patient who comes through our...
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Loyalty, Value
Clearwave avoids charging for everything, and that was one of the reasons I selected them back in...
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Relationship
I have been introduced to the vendor and connect with them a couple of times a year. I have a...
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Relationship, Product
Clearwave Patient Revenue Platform is a friendly system to use. The vendor is a true partner of...
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Operations, Product
The upgrades are pretty easy because the product is web-based, so we don't have to install actual...
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Operations
We would really like to use the portion of the product that gets insurance authorizations. We...
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Loyalty, Product
One feature we would like that we have already requested from the vendor is something that will do...
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Product
Sometimes it is very difficult to find what I need in the admin interface. I feel like the design...
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Relationship
The vendor executive we work with at Clearwave is incredibly responsive. They are excellent....
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Product, Value
We have had a really positive experience using Clearwave's kiosk. It has helped us cut down on the...
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Loyalty
We won't be using the system in the future. We are still using Clearwave Patient Revenue Platform...
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Relationship
It is hard to say if Clearwave is addressing problems because we are just another customer. We have...
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Product
The advice I have for someone just starting with Clearwave Patient Revenue Platform is to...
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Value
What used to set Clearwave Patient Revenue Platform apart was that its eligibility check was much...
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Product
Whenever Clearwave Patient Revenue Platform has any issues, the system gets behind. If a patient...
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Product, Value
The biggest outcome we expect from Clearwave Patient Revenue Platform is the ease of patient...
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Relationship
Anytime I have asked for something from the vendor, they have usually given me an answer in a pretty...
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Relationship
There were a couple of times when there was dashboard slowness or when something wasn't working...
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Product, Value
The outcomes we expected from the product were greater efficiency and greater patient collections....
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Loyalty, Product
We looked at many vendors. Clearwave was chosen based on their system’s customization ability and...
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Operations
My advice for someone else implementing Clearwave’s system, just the same as with any solution, is...
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Product
Clearwave’s strength is that they have a website that is fairly easy to get metrics from. I didn’t...
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Product, Value
We only use Clearwave Patient Revenue Platform to do online scheduling. I know that other offices...
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Operations
With our setup and go-live, the vendor was really hands on. They really followed up to make sure...
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Loyalty, Product, Value
With Clearwave, one outcome we are expecting is to streamline our patient check-in process. The...
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Product
We use Clearwave Patient Revenue Platform for our online scheduling. We have business hours that...
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Value
I would buy Clearwave Patient Revenue Platform again with some reservations. It is expensive for...
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Loyalty, Value
When we were looking for an organization-wide vendor, several offices were already using Clearwave,...
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Relationship
When I do reach out to Clearwave’s support people, they are quick. I have not been unhappy with...
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Product
Clearwave Patient Revenue Platform is a little unintuitive for patients when they are trying to get...
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Product
An opportunity for improvement in Clearwave is the ability to customize things; customizable PDF...
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Relationship
I recommend Clearwave because the service I get is equal to the product itself. Nothing is perfect,...
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Operations, Product
Someone implementing Clearwave’s system needs to truly understand the potential and what the system...
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Product
The outcomes we expected from Clearwave were twofold. Number one, we wanted a seamless check-in...
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Loyalty
When we selected Clearwave, the decision came down to their ability to integrate things with our...
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Operations
We have implemented several products with Clearwave, and they have been helpful with some of the...
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Operations
The vendor has training resources, such as videos and quick reference guides, available on their...
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Loyalty, Relationship
The vendor has made a road map for their year, so sometimes when we request they look into an...
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Loyalty, Product, Value
Most everything that we have implemented with Clearwave has been successful, and we have had good...
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Relationship
One of the key things I see with Clearwave is just their collaboration with their customers, as well...
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Relationship
Other potential or current clients of Clearwave really need to understand how they want to use the...
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Relationship, Product
Clearwave has a good eligibility tool. We have other resources to pull eligibility, but Clearwave's...
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Product
There are some limitations to Clearwave's integration, and we have tried to help close those gaps....
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Value
Buying Clearwave Patient Revenue Platform again would be a solid maybe. The system is meeting a...
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Operations
Clearwave’s implementation and onboarding for the front desk team were pretty good. Clearwave had...
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Culture
There was some conflicting information from sales to delivery with Clearwave. Their salesperson said...
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Operations, Product
In the beginning, when we input providers into the system, I only put in the providers that we were...
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Relationship, Product
From a scheduling perspective, Clearwave’s strengths are that they really want to accommodate the...
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Product, Value
Clearwave's system allows patients to go online, schedule appointments, and update their insurance...
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Loyalty
We are pretty needy, so we have a lot of rules for scheduling. We just had to go with a vendor who...
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Operations
During our rollout, I don't think Clearwave quite understood what they were tackling when they took...
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Product
The product’s interface is extremely intuitive and user friendly. The dashboard we work out of with...
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Loyalty, Product
Clearwave and their competitors are very comparable, but I think from an integration standpoint and...
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Product
I would tell a friend using Clearwave Patient Revenue Platform to push patients to use the kiosk...
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Relationship, Product
In terms of opportunities for improvements, Clearwave needs to make sure all the little payers can...
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Loyalty
At least some portion of Clearwave Patient Revenue Platform is for sure part of our long-term plans....
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Loyalty
Clearwave’s product road map tends to get delayed. They say they will have something done in a few...
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Operations, Product
I would rate the product higher from the perspective of a front-office user who is using Clearwave...
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Loyalty, Relationship
Clearwave’s strengths are an industry-leading eligibility-and-benefits solution and the flexibility...
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Product, Value
Clearwave provides software to help us validate patient insurance information and ensure that a...
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Loyalty, Product
Clearwave could improve the scalability of their solutions for larger organizations. A lot of...
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Operations, Product
It took a long time to get everything integrated with Clearwave Patient Revenue Platform. When we...
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Relationship, Operations
In the last while, we have had several different account managers, so that has been very...
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Operations
We had an implementation period that was delayed because Clearwave essentially could not do a...
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Operations
There were things that we didn't know about the product from a functionality standpoint that would...
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Relationship
Clearwave tries to fix things when they come to the vendor's attention.
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Loyalty, Value
With Clearwave Patient Revenue Platform, we hope to increase our co-pay and balance collections by...
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Product
Clearwave Patient Revenue Platform does multiple things. It does mobile prechecks so patients can...
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Product, Value
Honestly, we started seeing outcomes on the first day. Traditionally, we told new patients to show...
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Value
Consent was a big issue because we were struggling to track consent forms. At the beginning of the...
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Loyalty
We started looking at Clearwave Patient Revenue Platform years ago but were not ready for it yet....
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Loyalty, Product
Clearwave Patient Revenue Platform does verify insurance. Now, I will say with the registry that got...
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Product
If a patient has a lot of medications, we can enter that information in Clearwave Patient Revenue...
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Loyalty, Value
We implemented Clearwave Patient Revenue Platform to optimize our patient registration process in...
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Loyalty
We visited another location that has the same EMR software as us. We knew that Clearwave Patient...
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Operations
The advice I would give someone implementing Clearwave Patient Revenue Platform for a successful...
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Relationship
In terms of phone support, we are not really able to get in touch with the vendor as easily as we...
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Culture, Value
Clearwave does avoid charging for every little thing. We were very careful about the contract that...
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Operations
The training wasn't user friendly. We did web training, and Clearwave allowed the staff to ask more...
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Product
What could be improved with Clearwave Patient Revenue Platform is mainly its ability to...
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Loyalty
There are some gaps with Clearwave's communication capabilities. We don't use the Clearwave suite of...
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Relationship
We have run into some friction with the vendor's support team. Also, the vendor has gotten better at...
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Product
One of the areas that we struggle with is measuring how impactful Clearwave's system is on our...
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Product, Value
Clearwave’s product automates the patient registration and eligibility checking processes. It fills...
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Loyalty
We had a prior relationship with Clearwave, so when we were reviewing their patient revenue...
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Relationship
For the most part, the vendor is pretty good at keeping their development promises for our requests....
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Operations
Over the years, the vendor's implementation services have improved a lot. We have a dedicated...
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Culture, Product
For the most part, the product works as described, and there are always shortcomings in a program,...
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Product, Value
With the most recent rollouts of updates for the product, there has definitely been an increase in...
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Relationship, Operations
For others who are implementing Clearwave’s system, my advice would be to push for dedicated support...
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Product
There are some pieces of the product that end users find extremely easy to navigate and use, but...
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Relationship
There are always problems when we have two vendors involved in really anything. Clearwave is relying...
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Relationship
Whenever the vendor recognizes that there are any issues, they do a ton of communicating. Via email,...
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Loyalty, Relationship
The vendor is looking a year in advance, and they are working on features for delivery in the next...
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Loyalty, Value
The reason we started with Clearwave was mostly due to us not being able to allow the physicians to...
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Loyalty
We looked at a couple of different platforms, and one of the main things we were trying to achieve...
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Operations, Product
For others who are implementing this solution, my advice is to get their teams involved from the...
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Loyalty, Product
One strength of Clearwave’s system is the insurance eligibility checking because it is in real time....
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Relationship
Clearwave is a good partner, and their customer service is very good. The product is sound. It has...
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Product
The product needs more advanced granularity on the insurance verification side. We want the product...
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Product
The patient communication side of the product has some fields and text boxes that are customizable,...
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Loyalty, Product, Value
The product is integrated with our EHR. The specific outcome we are looking for is to improve our...
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Loyalty
We were referred to Clearwave by a trusted colleague. Clearwave was also sort of a certified...
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Product
One of the things that we have learned is that we should always do a beta test of a new function or...
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Culture, Value
When Clearwave adds features, they are not just part of the package, and the cost can get very high....
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Operations, Product
There is a lot of stuff in Clearwave's software that is just not very intuitive. I like to just dive...
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Product
We have the product partially but not completely integrated with our EHR. Our EHR is from MEDITECH’s...
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Loyalty
We chose Clearwave because they had a partnership with our EMR vendor. Our EMR vendor had worked...
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Loyalty, Relationship
For another healthcare organization who is starting with Clearwave, my advice to them would be to...
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Relationship, Operations
The vendor has good customer support, and they have a good implementation team. The system is very...
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Value
Clearwave wasn't cheap, so I guess it would have been nice if they had been a little more affordable...
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Loyalty, Product
When I have used the product to check in, the process is quick and easy. I don't want to talk to...
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Operations
During the implementation, there were hiccups along the way because the vendor was trying to figure...
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Product
During COVID, we had a lot of staff shortages, and then the Great Resignation made staff shortages...
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Relationship
We have regular calls with Clearwave. Clearwave has been on-site and has invited us to some events...
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