Clearwave Patient Revenue Platform Commentary
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Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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COO

Loyalty

We won't be using the system in the future. We are still using Clearwave Patient Revenue Platform...

Jun 2024
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COO

Relationship

It is hard to say if Clearwave is addressing problems because we are just another customer. We have...

Jun 2024
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COO

Product

The advice I have for someone just starting with Clearwave Patient Revenue Platform is to...

Jun 2024
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COO

Value

What used to set Clearwave Patient Revenue Platform apart was that its eligibility check was much...

Jun 2024
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COO

Product

Whenever Clearwave Patient Revenue Platform has any issues, the system gets behind. If a patient...

Jun 2024
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COO

Product, Value

The biggest outcome we expect from Clearwave Patient Revenue Platform is the ease of patient...

Jun 2024
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Analyst/Coordinator

Relationship

Anytime I have asked for something from the vendor, they have usually given me an answer in a pretty...

May 2024
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Analyst/Coordinator

Relationship

There were a couple of times when there was dashboard slowness or when something wasn't working...

May 2024
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Analyst/Coordinator

Product, Value

The outcomes we expected from the product were greater efficiency and greater patient collections....

May 2024
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Analyst/Coordinator

Loyalty, Product

We looked at many vendors. Clearwave was chosen based on their system’s customization ability and...

May 2024
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Analyst/Coordinator

Operations

My advice for someone else implementing Clearwave’s system, just the same as with any solution, is...

May 2024
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Manager

Product

Clearwave’s strength is that they have a website that is fairly easy to get metrics from. I didn’t...

May 2024
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Manager

Product, Value

We only use Clearwave Patient Revenue Platform to do online scheduling. I know that other offices...

May 2024
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Manager

Operations

With our setup and go-live, the vendor was really hands on. They really followed up to make sure...

May 2024
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Manager

Loyalty, Product, Value

With Clearwave, one outcome we are expecting is to streamline our patient check-in process. The...

May 2024
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Manager

Product

We use Clearwave Patient Revenue Platform for our online scheduling. We have business hours that...

May 2024
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Manager

Value

I would buy Clearwave Patient Revenue Platform again with some reservations. It is expensive for...

May 2024
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(0)
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Manager

Loyalty, Value

When we were looking for an organization-wide vendor, several offices were already using Clearwave,...

May 2024
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Manager

Relationship

When I do reach out to Clearwave’s support people, they are quick. I have not been unhappy with...

May 2024
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Manager

Product

Clearwave Patient Revenue Platform is a little unintuitive for patients when they are trying to get...

May 2024
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VP/Other Executive

Product

An opportunity for improvement in Clearwave is the ability to customize things; customizable PDF...

May 2024
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VP/Other Executive

Relationship

I recommend Clearwave because the service I get is equal to the product itself. Nothing is perfect,...

May 2024
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VP/Other Executive

Operations, Product

Someone implementing Clearwave’s system needs to truly understand the potential and what the system...

May 2024
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VP/Other Executive

Product

The outcomes we expected from Clearwave were twofold. Number one, we wanted a seamless check-in...

May 2024
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VP/Other Executive

Loyalty

When we selected Clearwave, the decision came down to their ability to integrate things with our...

May 2024
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CEO/President

Operations

We have implemented several products with Clearwave, and they have been helpful with some of the...

May 2024
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CEO/President

Operations

The vendor has training resources, such as videos and quick reference guides, available on their...

May 2024
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CEO/President

Loyalty, Relationship

The vendor has made a road map for their year, so sometimes when we request they look into an...

May 2024
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CEO/President

Loyalty, Product, Value

Most everything that we have implemented with Clearwave has been successful, and we have had good...

May 2024
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CEO/President

Relationship

One of the key things I see with Clearwave is just their collaboration with their customers, as well...

May 2024
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CEO/President

Relationship

Other potential or current clients of Clearwave really need to understand how they want to use the...

May 2024
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CEO/President

Relationship, Product

Clearwave has a good eligibility tool. We have other resources to pull eligibility, but Clearwave's...

May 2024
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CEO/President

Product

There are some limitations to Clearwave's integration, and we have tried to help close those gaps....

May 2024
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Manager

Value

Buying Clearwave Patient Revenue Platform again would be a solid maybe. The system is meeting a...

May 2024
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Manager

Operations

Clearwave’s implementation and onboarding for the front desk team were pretty good. Clearwave had...

May 2024
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Manager

Culture

There was some conflicting information from sales to delivery with Clearwave. Their salesperson said...

May 2024
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Manager

Operations, Product

In the beginning, when we input providers into the system, I only put in the providers that we were...

May 2024
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Manager

Relationship, Product

From a scheduling perspective, Clearwave’s strengths are that they really want to accommodate the...

May 2024
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Manager

Product, Value

Clearwave's system allows patients to go online, schedule appointments, and update their insurance...

May 2024
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Manager

Loyalty

We are pretty needy, so we have a lot of rules for scheduling. We just had to go with a vendor who...

May 2024
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Manager

Operations

During our rollout, I don't think Clearwave quite understood what they were tackling when they took...

May 2024
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CEO/President

Product

The product’s interface is extremely intuitive and user friendly. The dashboard we work out of with...

May 2024
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CEO/President

Loyalty, Product

Clearwave and their competitors are very comparable, but I think from an integration standpoint and...

May 2024
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CEO/President

Product

I would tell a friend using Clearwave Patient Revenue Platform to push patients to use the kiosk...

May 2024
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CEO/President

Relationship, Product

In terms of opportunities for improvements, Clearwave needs to make sure all the little payers can...

May 2024
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VP/Other Executive

Loyalty

At least some portion of Clearwave Patient Revenue Platform is for sure part of our long-term plans....

May 2024
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VP/Other Executive

Loyalty

Clearwave’s product road map tends to get delayed. They say they will have something done in a few...

May 2024
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VP/Other Executive

Operations, Product

I would rate the product higher from the perspective of a front-office user who is using Clearwave...

May 2024
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VP/Other Executive

Loyalty, Relationship

Clearwave’s strengths are an industry-leading eligibility-and-benefits solution and the flexibility...

May 2024
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VP/Other Executive

Product, Value

Clearwave provides software to help us validate patient insurance information and ensure that a...

May 2024
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VP/Other Executive

Loyalty, Product

Clearwave could improve the scalability of their solutions for larger organizations. A lot of...

May 2024
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Manager

Operations, Product

It took a long time to get everything integrated with Clearwave Patient Revenue Platform. When we...

May 2024
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CEO/President

Relationship, Operations

In the last while, we have had several different account managers, so that has been very...

May 2024
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CEO/President

Operations

We had an implementation period that was delayed because Clearwave essentially could not do a...

May 2024
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CEO/President

Operations

There were things that we didn't know about the product from a functionality standpoint that would...

May 2024
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CEO/President

Relationship

Clearwave tries to fix things when they come to the vendor's attention.

May 2024
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CEO/President

Loyalty, Value

With Clearwave Patient Revenue Platform, we hope to increase our co-pay and balance collections by...

May 2024
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Manager

Product

Clearwave Patient Revenue Platform does multiple things. It does mobile prechecks so patients can...

May 2024
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Manager

Product, Value

Honestly, we started seeing outcomes on the first day. Traditionally, we told new patients to show...

May 2024
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Manager

Value

Consent was a big issue because we were struggling to track consent forms. At the beginning of the...

May 2024
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Manager

Loyalty

We started looking at Clearwave Patient Revenue Platform years ago but were not ready for it yet....

May 2024
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Manager

Loyalty, Product

Clearwave Patient Revenue Platform does verify insurance. Now, I will say with the registry that got...

May 2024
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Manager

Product

If a patient has a lot of medications, we can enter that information in Clearwave Patient Revenue...

May 2024
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VP/Other Executive

Loyalty, Value

We implemented Clearwave Patient Revenue Platform to optimize our patient registration process in...

Apr 2024
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VP/Other Executive

Loyalty

We visited another location that has the same EMR software as us. We knew that Clearwave Patient...

Apr 2024
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VP/Other Executive

Operations

The advice I would give someone implementing Clearwave Patient Revenue Platform for a successful...

Apr 2024
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VP/Other Executive

Relationship

In terms of phone support, we are not really able to get in touch with the vendor as easily as we...

Apr 2024
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VP/Other Executive

Culture, Value

Clearwave does avoid charging for every little thing. We were very careful about the contract that...

Apr 2024
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VP/Other Executive

Operations

The training wasn't user friendly. We did web training, and Clearwave allowed the staff to ask more...

Apr 2024
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VP/Other Executive

Product

What could be improved with Clearwave Patient Revenue Platform is mainly its ability to...

Apr 2024
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Director

Loyalty

There are some gaps with Clearwave's communication capabilities. We don't use the Clearwave suite of...

Apr 2024
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Director

Relationship

We have run into some friction with the vendor's support team. Also, the vendor has gotten better at...

Apr 2024
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Director

Product

One of the areas that we struggle with is measuring how impactful Clearwave's system is on our...

Apr 2024
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(0)
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Director

Product, Value

Clearwave’s product automates the patient registration and eligibility checking processes. It fills...

Apr 2024
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Director

Loyalty

We had a prior relationship with Clearwave, so when we were reviewing their patient revenue...

Apr 2024
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Director

Relationship

For the most part, the vendor is pretty good at keeping their development promises for our requests....

Apr 2024
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Director

Operations

Over the years, the vendor's implementation services have improved a lot. We have a dedicated...

Apr 2024
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Director

Culture, Product

For the most part, the product works as described, and there are always shortcomings in a program,...

Apr 2024
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Director

Product, Value

With the most recent rollouts of updates for the product, there has definitely been an increase in...

Apr 2024
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Director

Relationship, Operations

For others who are implementing Clearwave’s system, my advice would be to push for dedicated support...

Apr 2024
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(0)
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Director

Product

There are some pieces of the product that end users find extremely easy to navigate and use, but...

Apr 2024
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Manager

Relationship

There are always problems when we have two vendors involved in really anything. Clearwave is relying...

Apr 2024
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Manager

Relationship

Whenever the vendor recognizes that there are any issues, they do a ton of communicating. Via email,...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

The vendor is looking a year in advance, and they are working on features for delivery in the next...

Apr 2024
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Manager

Loyalty, Value

The reason we started with Clearwave was mostly due to us not being able to allow the physicians to...

Apr 2024
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Manager

Loyalty

We looked at a couple of different platforms, and one of the main things we were trying to achieve...

Apr 2024
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Manager

Operations, Product

For others who are implementing this solution, my advice is to get their teams involved from the...

Apr 2024
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Manager

Loyalty, Product

One strength of Clearwave’s system is the insurance eligibility checking because it is in real time....

Apr 2024
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VP/Other Executive

Relationship

Clearwave is a good partner, and their customer service is very good. The product is sound. It has...

Apr 2024
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VP/Other Executive

Product

The product needs more advanced granularity on the insurance verification side. We want the product...

Apr 2024
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VP/Other Executive

Product

The patient communication side of the product has some fields and text boxes that are customizable,...

Apr 2024
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VP/Other Executive

Loyalty, Product, Value

The product is integrated with our EHR. The specific outcome we are looking for is to improve our...

Apr 2024
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VP/Other Executive

Loyalty

We were referred to Clearwave by a trusted colleague. Clearwave was also sort of a certified...

Apr 2024
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VP/Other Executive

Product

One of the things that we have learned is that we should always do a beta test of a new function or...

Apr 2024
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Manager

Culture, Value

When Clearwave adds features, they are not just part of the package, and the cost can get very high....

Apr 2024
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Manager

Operations, Product

There is a lot of stuff in Clearwave's software that is just not very intuitive. I like to just dive...

Apr 2024
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CIO

Product

We have the product partially but not completely integrated with our EHR. Our EHR is from MEDITECH’s...

Apr 2024
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CIO

Loyalty

We chose Clearwave because they had a partnership with our EMR vendor. Our EMR vendor had worked...

Apr 2024
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CIO

Loyalty, Relationship

For another healthcare organization who is starting with Clearwave, my advice to them would be to...

Apr 2024
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CIO

Relationship, Operations

The vendor has good customer support, and they have a good implementation team. The system is very...

Apr 2024
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(0)
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CIO

Value

Clearwave wasn't cheap, so I guess it would have been nice if they had been a little more affordable...

Apr 2024
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(0)
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CIO

Loyalty, Product

When I have used the product to check in, the process is quick and easy. I don't want to talk to...

Apr 2024
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(0)
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CIO

Operations

During the implementation, there were hiccups along the way because the vendor was trying to figure...

Apr 2024
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(0)
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CIO

Product

During COVID, we had a lot of staff shortages, and then the Great Resignation made staff shortages...

Apr 2024
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(0)
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VP/Other Executive

Relationship

We have regular calls with Clearwave. Clearwave has been on-site and has invited us to some events...

Feb 2024
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(0)
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CEO/President

Relationship

Clearwave is a bit delayed in their responses, and it takes their support team a while to get us an...

Nov 2023
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CEO/President

Loyalty, Value

Knowing what we know now about Clearwave, we would not buy their product again. Clearwave comes with...

Nov 2023
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