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Cloudbreak Platform
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Physician

The translation functionality is okay for patients. We do have issues with the quality of...

Nov 2021
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Physician

I appreciate that the vendor is responsive. I can get in touch with them. They will talk to me. I...

Nov 2021
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Physician

There are not that many vendors in the market who do translation services. That is Cloudbreak...

Nov 2021
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(0)
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Physician

I would definitely not say the vendor keeps all promises. There are things that are always going to...

Nov 2021
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(0)
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Physician

There have been times when Cloudbreak Health has tried to charge for things that we discovered were...

Nov 2021
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(0)
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Physician

Cloudbreak Health's software is part of our long-term plans. We just want the product to start...

Nov 2021
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(0)
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Director

We have stitched together a couple of different video platforms, and there have been some issues...

Nov 2021
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(0)
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Director

The one outcome that we have been able to achieve is the reduction of costs for interpretation...

Nov 2021
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Director

The system is perfectly fine. It works and does what we need it to do, but the vendor is not pushing...

Nov 2021
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(0)
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Manager

Cloudbreak Platform has been great. We don’t have enough live interpreters in our hospital, so we...

Aug 2021
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(0)
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Manager

Cloudbreak Health integrated their software so fast because we went to telemedicine overnight, and...

Aug 2021
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Manager

Cloudbreak Health is creating more solutions, promoting more platforms, and sharing more ideas with...

Aug 2021
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Manager

Cloudbreak Health has provided us in-person managers, and that has changed a lot of our experience....

Aug 2021
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Manager

When I need something, I can reach out to Cloudbreak Health. The manager immediately responds super...

Aug 2021
||
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VP/Other Executive

Cloudbreak Health LLC is a true partner. We each understand what the other is trying to get to and...

Feb 2021
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VP/Other Executive

I would like to see additional visualizations of the language. Right now, the vendor does that with...

Feb 2021
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CIO

Cloudbreak Health's executive involvement is very high. They are a good partner. When the COVID-19...

Jan 2021
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CIO

We needed something that would be easy to use so that our nurses wouldn't have to find workarounds...

Jan 2021
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Manager

In our rehab sessions, we could not utilize MARTTI, and movement and connectivity became...

Jan 2021
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(0)
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Manager

The volume with our elderly patients and hard-of-hearing patients has been a challenge. Some...

Jan 2021
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(0)
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Manager

For certain languages, we received numerous complaints about how the interpreter wasn't qualified,...

Jan 2021
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(0)
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VP/Other Executive

The vendor is really easy to work with. They have a great team of people who are very customer...

Dec 2020
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VP/Other Executive

If someone calls me telling me they are looking for a telemedicine interpreter or quarantine...

Dec 2020
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(0)
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VP/Other Executive

Cloudbreak Health has exceeded all my expectations. They are pretty unparalleled in the services...

Dec 2020
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(0)
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VP/Other Executive

The vendor has really good trainers. Everybody speaks English; the Cloudbreak Health doesn't do any...

Dec 2020
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(0)
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VP/Other Executive

I can’t really think of anything that didn’t work as far as integration goes except that the...

Dec 2020
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(0)
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VP/Other Executive

The best testimony to any IT solution is when people jump on and start using things because the...

Dec 2020
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(0)
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VP/Other Executive

The vendor's support is where I have been blown away. The support people are readily accessible, and...

Dec 2020
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(0)
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VP/Other Executive

I have been very impressed with the vendor's C-suite. Their executives are very involved with the...

Dec 2020
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VP/Other Executive

The vendor is very organized on their rollouts and their development. Their teams are very organized...

Dec 2020
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(0)
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Manager

Cloudbreak Platform is really user friendly on iPads, desktops, and phones. The system offers...

Dec 2020
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(0)
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Manager

Cloudbreak Platform enabled us to create virtual services so that we could continue working with our...

Dec 2020
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(0)
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Manager

Martti has a great service for patching in a video interpreter, but it is an on-demand service. We...

Dec 2020
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(0)
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Manager

The video technologies are incredible. I haven't seen any other video conferencing technology like...

Dec 2020
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(0)
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Manager

For our providers, some of the buttons and words are a bit small. If people are using the system on...

Dec 2020
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Manager

It did take a few weeks for me to get accustomed to the tool and to figure out how to make it work....

Dec 2020
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(0)
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Manager

We decided to go with Cloudbreak Platform because it was already integrated with the other Martti...

Dec 2020
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Physician

There are some use cases where the system does well, and there are other use cases where it is still...

Dec 2020
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Physician

Cloudbreak Health’s language translation is very mature. The vendor is very mature in that space,...

Dec 2020
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(0)
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Physician

The vendor’s bench is pretty thin. They have contracts with hundreds of hospitals, so they are a...

Dec 2020
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Physician

The vendor supported us really well during the COVID-19 crisis. They basically have a Trojan-horse...

Dec 2020
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Manager

The vendor's main strength is that they provide a manager on-site. The manager comes here, reviews...

Dec 2020
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Manager

It would be very helpful if the vendor had a tracking system for the equipment. Our equipment is...

Dec 2020
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(0)
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Director

Cloudbreak Platform delivers video remote interpretation as designed. The service is reliable and...

Dec 2020
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(0)
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Director

In our initial discussions with Cloudbreak Health, we talked about using the software to schedule...

Dec 2020
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Director

It would be wonderful to have a phone app for Cloudbreak Platform. We would also like to have the...

Dec 2020
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Director

Cloudbreak Health is good at reaching out. When there are service issues or when they are doing...

Dec 2020
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(0)
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Director

One executive jumps on any call that we ask. Any level of Cloudbreak Health is very accessible. I...

Dec 2020
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