Cognizant Extended Business Office

Provider organizations need revenue cycle outsourcing firms to take ownership of the complex revenue cycle and to deliver relief for these cost and resource burdens. But are these firms worth the inve

Performance

Outsourced Revenue Cycle Services 2019

25 June 19 | Daniel Zeitner

Provider organizations investing in outsourced revenue cycle services to relieve cost and resource burdens need their firms to take true ownership of the complex revenue cycle and deliver accordingly. Unfortunately, some firms are falling short—most common for clients using full revenue cycle outsourcing (RCO). As a result, organizations are increasingly choosing and generally report more success with extended business office services (EBOS), which are more focused in scope. KLAS spoke to 140 provider organizations using RCO or EBOS to determine which firms are delivering and which are falling behind.

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