Commentary Summary
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User Commentary
Relationship
The contacts we have from the firm are absolutely dedicated, 100% proficient, and efficient. The...
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Project Results
We are pretty engaged with Cognizant on a couple of different levels. We did one project with...
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ROI and Cost
We believe that we could potentially do what Cognizant does cheaper and in-house, but we don't know...
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ROI and Cost
If we were choosing a firm again, we would have to assess all the competitors to compare costs. But...
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People and Knowledge
Cognizant certainly has knowledge of workers' comp and third-party collections. Cognizant's...
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Tools and Methodology
I like the firm’s willingness to follow the policies and procedures that we have set for our own...
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Relationship
We are constantly talking to Cognizant. I have built a very good relationship with the firm’s people...
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Relationship
Cognizant has a great level of communication. They are very proactive about working on the accounts...
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Relationship
Our account manager is always available, and we email back and forth numerous times a day. Getting...
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Relationship
Cognizant has acquired various companies, and that would normally be concerning because people need...
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Tools and Methodology
Compared to their competitor, Cognizant is not as good at finding root causes or at helping us...
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Other Observations
The firm meets my expectations, but I haven't seen the firm exceed my expectations. Cognizant is...
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Project Results
I would like to see a more timely resolution of accounts than we are currently seeing from...
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People and Knowledge
The firm has quality staff, and they work well with us. There have been times that I have had to ask...
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