Cognizant Payer IT Consulting Comments

 

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User Commentary

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COO

Tools and Methodology

The vendor could be better by daily monitoring the system's performance issues on their end....

Mar 2020
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COO

Tools and Methodology

From a configuration standpoint, there is a gap between the business requirements and the...

Mar 2020
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COO

Relationship

In terms of feedback and working with clients, the vendor should think about all the aspects of...

Mar 2020
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COO

Project Results

We had an issue that came up where we had claims showing up with payment issues. The vendor helped...

Mar 2020
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COO

Lessons Learned

I have frustrations, but I do think the system is configured correctly. It is hosted, and it can...

Mar 2020
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VP/Other Executive

People and Knowledge

Cognizant played a big role in our implementation and provided us with resources. The application...

Feb 2020
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VP/Other Executive

Project Results

Overall, I would absolutely rate Cognizant with an A+ because their service played a huge role in...

Feb 2020
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VP/Other Executive

Project Results

We asked Cognizant to do something that they didn’t typically do, but they were very receptive to...

Feb 2020
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CIO

People and Knowledge

With Cognizant’s professional services, there was someone who had a lot of experience in not only...

Feb 2020
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CIO

Tools and Methodology

We had a resource come in to train our people, and then we were sent out to build our model. We...

Feb 2020
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CIO

Lessons Learned

We knew we had to get things right the first time with this line of business. There could be no...

Feb 2020
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CIO

Tools and Methodology

As a service company, Cognizant gets a gold star. They listen to their clients whenever there is a...

Feb 2020
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CIO

ROI and Cost

On the professional services side, I think Cognizant has talented people; the services are just...

Feb 2020
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VP/Other Executive

Other Observations

I would buy the offshore piece that Cognizant offers.

Apr 2019
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VP/Other Executive

Relationship

Cognizant is not just our staffing firm anymore; they are also our partner, even after the...

Apr 2019
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VP/Other Executive

ROI and Cost

I want Cognizant to help their clients succeed and not to focus on who is eating their pie. They...

Apr 2019
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VP/Other Executive

People and Knowledge

TriZetto’s resources are subject matter experts. Whenever we ran into issues, we always reached out...

Apr 2019
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VP/Other Executive

People and Knowledge

We probably didn't have the A players from Cognizant because they didn't see us as a very big...

Apr 2019
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COO

Tools and Methodology

Cognizant’s services and user community are great. Cognizant has product roadmaps that they are...

Mar 2019
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COO

Relationship

Talking to Cognizant helps us keep a strong relationship. We have a good working relationship with...

Mar 2019
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COO

ROI and Cost

Cognizant believes they can charge Cadillac prices and give us a Chevrolet. TriZetto was better at...

Mar 2019
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COO

People and Knowledge

Cognizant listens really well, and they know what our strengths are. I also like Cognizant’s...

Mar 2019
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Director

Other Observations

Cognizant has great customer service; their response time is always very quick. They have gone...

Mar 2019
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Director

Tools and Methodology

Cognizant has done really well at helping us build our own criteria into their software. That is...

Mar 2019
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Director

Tools and Methodology

Cognizant’s IT services get a little behind on creating updates to their software. When there is...

Mar 2019
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CIO

Relationship

It would be nice to see Cognizant be a little more ahead of the curve in terms of making their...

Mar 2019
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CIO

Sales and Contracting

Cognizant is expensive, and some of their modules are a little too rich for my blood. My deepest...

Mar 2019
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CIO

ROI and Cost

I used to feel nickel-and-dimed a lot, but I am more satisfied with the general charging strategy...

Mar 2019
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CIO

People and Knowledge

Cognizant has lost a lot of talent in the last few years, and that has been hurting them a bit. They...

Mar 2019
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CIO

Tools and Methodology

I do complain about Cognizant, and I used to complain about our previous vendor too. It always feels...

Mar 2019
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VP/Other Executive

Sales and Contracting

Cognizant's work and quality are starting to get better. We have been working to mature them for the...

Mar 2019
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Director

Win/Loss - Why they were selected (by current clients)

We feel we made the right choice by going with Cognizant. In the beginning, we considered several...

Nov 2018
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Director

Other Observations

At first, there was a bit of an adjustment to get Cognizant's service to the level I wanted. They...

Nov 2018
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Director

Tools and Methodology

Once we get Cognizant to do the work, the work is fine. But it is difficult to get Cognizant to...

Nov 2018
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Director

Project Results

Cognizant does a ton of IT-related work for us. They do everything for our systems, and they have...

Nov 2018
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Director

Project Results

When we first started our project with Cognizant, we were not moving as quickly as I felt we should...

Nov 2018
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Director

Other Observations

Cognizant doesn’t have anything that separates them from any major IT player. All the players have...

Nov 2018
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Director

Other Observations

I am a big fan of Cognizant, but sometimes their healthcare arm gets knocked a bit. Sometimes I...

Nov 2018
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CIO

Tools and Methodology

We receive configuration and technical services through Cognizant. We use them for projects and...

Oct 2018
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CIO

Project Results

We suffered some delays of multiple months. That is a big deal for us because we generally try to...

Oct 2018
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CIO

Project Results

We can’t get simple things done. We can’t get Cognizant to agree to deliver things on time. We show...

Oct 2018
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