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Cognizant Payer IT Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
Subject Expert

Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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Director

Other Observations

When I send the vendor a fee schedule or contract to load into the system, they do that for me. But...

Jan 2021
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Director

Other Observations

After I send the vendor requests, I can't look at them. Someone may send me an email asking a...

Jan 2021
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Director

Relationship

We have a standard call with our representative where we go through issues or follow up on things...

Jan 2021
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Director

Tools and Methodology

The vendor offers a pricing tool that is beneficial. If we aren't getting paid directly, we go after...

Jan 2021
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Director

Relationship

We haven't really used the vendor's services for anything related to COVID-19. Cognizant has reached...

Jan 2021
(0)
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Director

Tools and Methodology

We have a couple of issues that the vendor's IT people haven't fixed for us, and it has been a...

Jan 2021
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Director

Tools and Methodology

A couple of things that I really like about the system compared to other systems is the flexibility...

Jan 2021
(0)
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Manager

Tools and Methodology

We have a partnership with Cognizant because of the applications we use. But the personnel we get...

Dec 2020
(0)
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Manager

ROI and Cost

Cognizant is slightly ahead of our other vendor in pricing. We get what we pay for, and that is...

Dec 2020
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Manager

Project Results

I would recommend Cognizant as long as they understand what they are paying for. They deliver based...

Dec 2020
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COO

Tools and Methodology

The vendor could be better by daily monitoring the system's performance issues on their end....

Mar 2020
(0)
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COO

Tools and Methodology

From a configuration standpoint, there is a gap between the business requirements and the...

Mar 2020
(0)
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COO

Relationship

In terms of feedback and working with clients, the vendor should think about all the aspects of...

Mar 2020
(0)
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COO

Project Results

We had an issue that came up where we had claims showing up with payment issues. The vendor helped...

Mar 2020
(0)
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COO

Lessons Learned

I have frustrations, but I do think the system is configured correctly. It is hosted, and it can...

Mar 2020
(0)
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VP/Other Executive

People and Knowledge

Cognizant played a big role in our implementation and provided us with resources. The application...

Feb 2020
(0)
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VP/Other Executive

Project Results

Overall, I would absolutely rate Cognizant with an A+ because their service played a huge role in...

Feb 2020
(0)
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VP/Other Executive

Project Results

We asked Cognizant to do something that they didn’t typically do, but they were very receptive to...

Feb 2020
(0)
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CIO

People and Knowledge

With Cognizant’s professional services, there was someone who had a lot of experience in not only...

Feb 2020
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CIO

Tools and Methodology

We had a resource come in to train our people, and then we were sent out to build our model. We...

Feb 2020
(0)
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CIO

Lessons Learned

We knew we had to get things right the first time with this line of business. There could be no...

Feb 2020
(0)
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CIO

Tools and Methodology

As a service company, Cognizant gets a gold star. They listen to their clients whenever there is a...

Feb 2020
(0)
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CIO

ROI and Cost

On the professional services side, I think Cognizant has talented people; the services are just...

Feb 2020
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