ARIA RCM Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations
CompuGroup Medical US has a manager based in our country overseeing the offshore team. There are a...
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Relationship
CompuGroup Medical US doesn’t even ask me what my goals are.
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Relationship
The firm’s strategic ability doesn't really factor into what we do. They sometimes come up with a...
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Relationship, Value
CompuGroup Medical US doesn't ever touch the patient, but when we do engage them, I can produce the...
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Relationship
The biggest complaint that consumers around North America complain about to KLAS is that the service...
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Relationship
We work very closely with CompuGroup Medical US. We go back and forth all the time. They check in...
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Relationship
The firm is only as good as the information that we provide them. We shouldn't be blaming the teams....
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Services
The firm’s stance was to bill out some revenue cycles and then stop. There was no follow-up, and a...
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Loyalty, Operations
Convenience is one of the reasons we work with CompuGroup Medical US in this area. Our RCM solution...
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Relationship
I like how I have been assigned a manager from CompuGroup Medical US. If I need to ask questions or...
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Relationship, Services
We would love to expand with CompuGroup Medical US as they have capabilities that benefit our...
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Operations
The way our contract is set up with CompuGroup Medical US has included a lot of things throughout...
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Relationship
We have had some staff changes with CompuGroup Medical US, but that is pretty normal in any walk of...
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Relationship, Operations, Services
When we had an audit, CompuGroup Medical US helped with our optics. Even though we are a small...
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Loyalty, Relationship
I would like to say that our account manager is the reason we have stayed with CompuGroup Medical...
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Services, Value
The billing team is very knowledgeable and has helped our practice grow financially since we moved...
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Services
I am satisfied with the service from CompuGroup Medical US.
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Operations, Value
We originally hired CompuGroup Medical US to take over several essential revenue cycle management...
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Operations
While CompuGroup Medical US technically offers the services we hired them for, we have had to do a...
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Relationship, Services, Value
The turnover within CompuGroup Medical US is a huge issue. Just as someone starts to become...
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Relationship, Operations
CompuGroup Medical US also handles benefit verification, but they only check benefits before the...
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Relationship
I do not feel that the executive contacts from CompuGroup Medical US are empowered to solve...
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Loyalty, Relationship, Operations, Value
If I were asked whether I would purchase this service again, my answer would be absolutely not. I...
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Operations, Value
CompuGroup Medical US' reporting and billing practices are sloppy. At one point, we discovered they...
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Relationship, Operations
Each individual staff member from the firm is polite and tries their best, but there is no effective...
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Commentary Summary
Comment Type Breakout