ARIA RCM
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Subject Expert
Jake Ray
Research Director
Commentary Summary
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User Commentary
Operations, Operations, Operations
Our education from the firm on best practices and clean claims is all initiated on our end, and that...
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Services, Services, Services
Most of the denials we are getting aren’t the firm’s fault. Our denials primarily come from one...
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Relationship, Relationship, Relationship
Our CompuGroup Medical US account executive is utterly amazing. Whenever I have a question for that...
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Relationship, Relationship, Relationship
The firm’s RCM team is located offshore, and sometimes it feels like something gets lost in our...
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Relationship, Relationship, Relationship
I would like to see a little more proactiveness from CompuGroup Medical US in terms of changes in...
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Relationship, Relationship, Relationship
There is one issue that CompuGroup Medical US has been trying to help us with for a very long time,...
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Value, Value, Value
CompuGroup Medical US likes to nickel-and-dime, but the charges from the RCM team are reasonable....
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Relationship, Relationship, Relationship
The vendor is reactionary instead of trying to plan ahead. They seem to react to what the market...
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Relationship, Relationship, Relationship
We have really good communication with the vendor. We meet with our account executive weekly, but we...
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Services, Services, Services
When it comes to timely filing with ARIA RCM, we have run into some cases where the insurance has...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm has been very supportive and helpful. The experience has been great. CompuGroup Medical US...
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Relationship, Relationship, Relationship
The firm’s team really works on making sure that our claims have been processed and are going out....
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Relationship, Relationship, Relationship
The firm is always available. We can text them or call them. And they are very quick to respond. And...
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Services, Services, Services, Value, Value, Value
CompuGroup Medical US has gotten much better with A/R days. There have been problems with some...
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Relationship, Relationship, Relationship
The biggest thing we would like to share is the willingness of CompuGroup Medical US to help out end...
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Relationship, Relationship, Relationship, Operations, Operations, Operations, Value, Value, Value
In the beginning, CompuGroup Medical US helped us with all our billing and coding services as an...
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Relationship, Relationship, Relationship
The relationship we have with CompuGroup Medical US is fantastic and hard to beat. We are pleased...
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Services, Services, Services
We are never satisfied with denials; we are always wanting to hammer things. The information we get...
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Relationship, Relationship, Relationship
CompuGroup Medical US has some regular employees, and they use offshore staff. That is really great....
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Value, Value, Value
Compared to the previous billers that we have worked with here at our organization, CompuGroup...
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Relationship, Relationship, Relationship
The communication we have with CompuGroup Medical US is awesome. We have regular meetings where we...
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Relationship, Relationship, Relationship, Value, Value, Value
Our denial rate is pretty low with CompuGroup Medical US, and we don't have too many denials. The...
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Relationship, Relationship
CompuGroup Medical US is good. I don't have anything bad to say about them. I like that whenever I...
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Relationship, Relationship
We have regular meetings with CompuGroup Medical US. They are very on top of things and very hands...
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Relationship, Relationship, Relationship
CompuGroup Medical US is outstanding in every way. They listen to exactly what my priorities are and...
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Services, Services, Services
When I get deep into the billing components of the program, I can tell that CompuGroup Medical US is...
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Relationship, Relationship, Relationship
Whenever we make a recommendation, especially professionally, it is important that we have something...
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Loyalty, Relationship
CompuGroup Medical has had some hiccups along the way, and that is going to happen. I have noticed...
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Value
Every company has to make money, but CompuGroup Medical’s billing percentage is high in terms of...
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Relationship, Operations
From the beginning of our project to our implementation, CompuGroup Medical US' executive staff...
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Relationship
CompuGroup Medical US' people communicate poorly with us, with the exception of our point-of-contact...
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Relationship
I cannot say enough good things about our point-of-contact person. My less-than-stellar review of...
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Relationship
CompuGroup Medical US’s staff has been amazing. They execute well, and the firm's consultants are...
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Relationship
CompuGroup Medical US has been very hand in hand with us. We have had a lot of ease when it comes to...
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Relationship
The firm really knows what they are doing, and they have really helped out at times when we have...
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Loyalty, Relationship
The firm goes over what other organizations are doing strategically, and they will give us new...
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Relationship
The firm has always been very supportive with anything that comes up. For example, on the...
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Value
The firm would have to change a lot to keep our business. Sometimes we get double charged for claims...
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Value
We have to write off a lot of untimely filing. We have a lot to clean up to get things running how...
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Relationship, Services
The software I use to input codes is user friendly and easy to navigate. Then I export the data to...
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Relationship
We have difficulties, but things are still significantly better. We would like to see more...
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Relationship
Last year, we had to switch our account manager, and because we have some complicated billing, that...
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Value
A while back, I started noticing denials and correspondences that weren't getting paid. We had to...
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Relationship
I reached out to a supervisor from the firm to tell them their team wasn't qualified to handle our...
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Relationship
I have asked for a new account manager but have been denied. Our business probably would have been...
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Relationship
I wish the firm's leadership would listen more. If they had listened to me months ago, we wouldn't...
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Relationship
One thing that CompuGroup Medical US could improve is how the rejections are getting back to us so I...
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Relationship
If I have a question, our assigned person gets to it quickly. But if we have to go to the outsourced...
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Services
My office has several independent physicians, and the reporting meets all of the providers' expectations....
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Relationship, Value
We meet regularly one on one with our account manager from CompuGroup Medical, and we meet regularly...
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Relationship
We give CompuGroup Medical high marks for their response time. When we have an issue that needs to...
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Operations, Value
Something CompuGroup Medical does well is staff training. When a problem is on our side, sometimes...
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Relationship, Services, Value
CompuGroup Medical is helping us with our accounts receivable. We have a group that we work with...
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Services
We are pleased with CompuGroup Medical US because they handle most of our actual insurance billing...
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Relationship
Timely issues are more of a problem with filing. If there is a problem, CompuGroup Medical US is the...
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Services
We would like CompuGroup Medical to integrate collection services into their services so that we...
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Operations
The firm's software integrated with our software perfectly, so there was no extra setting up we had...
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Relationship, Operations
The firm spoke with us regularly during the implementation of their software, and we meet regularly...
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Relationship
The firm does well. They review everything that doctors put in. We let them know when things are...
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Value
The firm is self-driven; considering how many claims we have to send out, the number of things we...
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Relationship
The firm handles urgent and primary care specialties efficiently. The firm's communication is a...
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Relationship
The firm is an integral part of what we do. CompuGroup Medical US is a large company, so there is a...
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Relationship
Working with CompuGroup Medical US has been an absolute pleasure. It is evident that there is a...
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Relationship
In terms of the staff from CompuGroup Medical US, we have had the same practice liaison since day...
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Relationship
There are things we have not already been doing, and we have taken advice from CompuGroup in terms...
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Relationship
CompuGroup Medical US’ people only get paid based on what comes in the door in terms of revenue. The...
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Relationship
I wish somebody higher up within CompuGroup Medical US would reach out to me at least once per year...
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Services
In my opinion, the product from CompuGroup Medical US has poor reporting and is not very user...
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Relationship
We can't get the system going. The firm's execution is fine. The timing of their execution is where...
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Relationship
Our account representative makes an effort to hear us and understand what we are asking for. That is...
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Relationship
It took months for me to get my account manager at CompuGroup Medical US to let me know how the...
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Loyalty, Relationship, Services
CompuGroup Medical US still changes things within the product that they use, such as moving the...
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Relationship, Services
There is terminology that is different internally on the firm's end that we don’t necessarily know....
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Services
The firm's portal is awful, especially when so many things are being built by competitors that are...
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Relationship
CompuGroup Medical US has some real diamonds in the rough on their support team. The support staff...
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Relationship
We sometimes feel that our account manager at CompuGroup Medical US has a take-it-or-leave-it...
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Loyalty, Relationship
The firm's service is somewhat of a nightmare, and it took me a long time to get the lay of the...
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Relationship, Services
I appreciate the fact that I don’t have to deal with my IT people constantly trying to keep...
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Relationship
When CompuGroup Medical offers to join hands with a vendor or firm, the client is made to deal with...
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Relationship, Operations
The initial transition to the firm was very good and well organized. The firm does meet frequently...
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Relationship
I would like to see more timely responses to the issues raised at the monthly meetings. Sometimes I...
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Value
CompuGroup Medical US does not avoid charging me for every little thing, but they do the best they...
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Value
The firm includes a lot of patches in their services, and they do well at not nickel-and-diming us.
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Services, Value
It was torture to adjust to the new software that CompuGroup Medical provided. We had to change the...
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Relationship
With every buyout, our relationship with the firm has gotten weaker. At first, we felt very cared...
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Value
I would not recommend CompuGroup Medical to a friend because the firm’s prices are too high, but I...
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Services
The charting, the statistics for the insurance breakdowns, and the percentages are very good....
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Relationship
The biggest upside of working with CompuGroup Medical has been the team that was assigned to us. I...
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Services, Value
The way that the system is set up helps us to function more efficiently.
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Relationship
In our book, our CompuGroup Medical team wins the gold medal in everything. The communication that...
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Relationship
CompuGroup Medical is never late with communication. They immediately reach out, and if we are late...
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Services
One area of improvement for CompuGroup Medical would be becoming more familiar with our system and...
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Services
When we brought in CompuGroup Medical, we had a lot of outstanding collections, and we were working...
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Relationship
The support team with CompuGroup Medical always answers my questions. I have asked whether they can...
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Relationship
Having a clinical background, I appreciate the time our representative and the CompuGroup Medical...
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