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ARIA RCM Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Ambulatory Revenue Cycle Management Services 2024: Organizations’ Increasing Need for Meaningful Partnerships
Ambulatory Revenue Cycle Management Services 2024:
Organizations’ Increasing Need for Meaningful Partnerships
February 2024
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Commentary Summary

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User Commentary

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COO

Relationship, Operations

CompuGroup Medical US has a manager based in our country overseeing the offshore team. There are a...

Jan 2026
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COO

Relationship

CompuGroup Medical US doesn’t even ask me what my goals are.

Jan 2026
||
(0)
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Director

Relationship

The firm’s strategic ability doesn't really factor into what we do. They sometimes come up with a...

Aug 2025
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(0)
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Director

Relationship, Value

CompuGroup Medical US doesn't ever touch the patient, but when we do engage them, I can produce the...

Aug 2025
||
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Director

Relationship

The biggest complaint that consumers around North America complain about to KLAS is that the service...

Aug 2025
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(0)
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Director

Relationship

We work very closely with CompuGroup Medical US. We go back and forth all the time. They check in...

Aug 2025
||
(0)
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Director

Relationship

The firm is only as good as the information that we provide them. We shouldn't be blaming the teams....

Aug 2025
||
(0)
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Director

Services

The firm’s stance was to bill out some revenue cycles and then stop. There was no follow-up, and a...

Aug 2025
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(0)
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Manager

Loyalty, Operations

Convenience is one of the reasons we work with CompuGroup Medical US in this area. Our RCM solution...

Aug 2025
||
(0)
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CEO/President

Relationship

I like how I have been assigned a manager from CompuGroup Medical US. If I need to ask questions or...

Aug 2025
||
(0)
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Manager

Relationship, Services

We would love to expand with CompuGroup Medical US as they have capabilities that benefit our...

Jul 2025
||
(0)
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Manager

Operations

The way our contract is set up with CompuGroup Medical US has included a lot of things throughout...

Jul 2025
||
(0)
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Manager

Relationship

We have had some staff changes with CompuGroup Medical US, but that is pretty normal in any walk of...

Jul 2025
||
(0)
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Manager

Relationship, Operations, Services

When we had an audit, CompuGroup Medical US helped with our optics. Even though we are a small...

Jul 2025
||
(0)
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Physician

Loyalty, Relationship

I would like to say that our account manager is the reason we have stayed with CompuGroup Medical...

Jul 2025
||
(0)
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Services, Value

The billing team is very knowledgeable and has helped our practice grow financially since we moved...

Jul 2025
||
(0)
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Manager

Services

I am satisfied with the service from CompuGroup Medical US.

Jul 2025
||
(0)
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CEO/President

Operations, Value

We originally hired CompuGroup Medical US to take over several essential revenue cycle management...

May 2025
||
(0)
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CEO/President

Operations

While CompuGroup Medical US technically offers the services we hired them for, we have had to do a...

May 2025
||
(0)
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CEO/President

Relationship, Services, Value

The turnover within CompuGroup Medical US is a huge issue. Just as someone starts to become...

May 2025
||
(0)
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CEO/President

Relationship, Operations

CompuGroup Medical US also handles benefit verification, but they only check benefits before the...

May 2025
||
(0)
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CEO/President

Relationship

I do not feel that the executive contacts from CompuGroup Medical US are empowered to solve...

May 2025
||
(0)
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CEO/President

Loyalty, Relationship, Operations, Value

If I were asked whether I would purchase this service again, my answer would be absolutely not. I...

May 2025
||
(0)
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CEO/President

Operations, Value

CompuGroup Medical US' reporting and billing practices are sloppy. At one point, we discovered they...

May 2025
||
(0)
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CEO/President

Relationship, Operations

Each individual staff member from the firm is polite and tries their best, but there is no effective...

May 2025
||
(0)
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