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ARIA RCM Commentary
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Commentary Summary

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User Commentary

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Manager

Loyalty, Value

We are thinking about stopping CompuGroup Medical US’ services because we are so low volume. We pay...

Apr 2024
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Manager

Value

I would buy ARIA RCM again. I have worked in another clinical setting before where we had a local...

Apr 2024
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Manager

Relationship

Our account executive is amazing, and when we leave, I want them to come with us. I know we can't...

Apr 2024
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Manager

Relationship

When it comes to what we are already doing, CompuGroup Medical US seems to be educated and know how...

Apr 2024
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Manager

Relationship

When it comes to recommending CompuGroup Medical US, they do so well for us, but we are so tiny. If...

Apr 2024
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Manager

Relationship

The staffing could be a little more organized. I have an account executive who works with CompuGroup...

Apr 2024
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CEO/President

Relationship

CompuGroup Medical US really does what we expect from them. They know what we want, and they execute...

Apr 2024
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(0)
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CEO/President

Relationship

The communication from CompuGroup Medical US is great, but it could be better. They do really well...

Apr 2024
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Director

Loyalty

We are thankful for all that our RCM team does for us.

Mar 2024
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Manager

Operations, Value

We used to have to pay for training, and then CompuGroup Medical US gave us access to their online...

Mar 2024
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Manager

Relationship

CompuGroup Medical US could be more hands on. When we have an issue, I don't want them to pass me...

Mar 2024
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Manager

Relationship, Relationship

CompuGroup Medical US has representatives with knowledge, but what they perhaps lack is time. We...

Jan 2024
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Manager

Relationship, Relationship, Services, Services

We haven’t gotten into any trouble with CompGroup Medical US because we haven’t had big problems. By...

Jan 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

The RCM system will last years without updates if the government doesn’t impose those on us. But if...

Jan 2024
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Manager

Loyalty, Loyalty

There will probably be some frustration in the next year with CompuGroup Medical US, but I hope our...

Jan 2024
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(0)
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Manager

Services, Services

CompuGroup Medical US does our billing. We put in the entries, modifiers, charges, and diagnoses to...

Jan 2024
||
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CEO/President

Relationship, Relationship, Operations, Operations

Working with CompuGroup Medical US has been an absolute night-and-day difference from our former...

Jan 2024
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(0)
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Director

Relationship, Relationship

I come from a background of being able to do most work myself, and now I have to rely on CompuGroup...

Dec 2023
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(0)
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Director

Relationship, Relationship, Services, Services

Sometimes, things fall through the cracks, and I have to ask for things a couple of times. That is...

Dec 2023
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Director

Relationship, Relationship

CompuGroup Medical US’ account executives and staff are awesome. Everybody is great. There is...

Dec 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

CompuGroup Medical US fulfills our needs very well. They keep the claims coded and get them out in a...

Dec 2023
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(0)
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Manager

Relationship, Relationship, Relationship

Our account manager has been great to us ever since we started using CompuGroup Medical US. Our...

Dec 2023
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Manager

Relationship, Relationship, Relationship

In terms of denials, some stuff isn't in the firm’s control. The firm has follow-up and turnaround...

Dec 2023
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(0)
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Manager

Relationship, Relationship

The firm is already great. If they wanted to be greater, I would tell them we have a lot of...

Dec 2023
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Manager

Relationship, Relationship

If we bring an issue to the firm, they are on it fast. The representatives we have are outstanding....

Dec 2023
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(0)
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Manager

Value, Value

Our denial rate is the lowest it has ever been in the history of our company. With our A/R days, we...

Dec 2023
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Manager

Relationship, Relationship

As far as our partnership goes, we call the firm family. That is also what they call us. We are...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

The firm has had so many opportunities for improvement with us, and they have shown consistency in...

Dec 2023
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Manager

Relationship, Relationship

I would recommend the firm. They are very good. Their customer service and communication are...

Dec 2023
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(0)
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CEO/President

Relationship, Relationship

Our manager at the firm is always available. If I have a question, I dial their number, and they...

Dec 2023
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(0)
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CEO/President

Relationship, Relationship, Value, Value

Being a small medical practice, every penny counts, and CompuGroup Medical understands that. They...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

We work a lot with one person and some people on that person's team, and I just like that they are...

Dec 2023
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(0)
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CEO/President

Relationship, Services

ARIA RCM is fast. CompuGroup Medical US gets good A/R, and I can get ahold of people who are...

Dec 2023
||
(0)
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COO

Relationship, Relationship

I have really been satisfied with the relationship so far. We came from a bad relationship, so there...

Nov 2023
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(0)
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COO

Relationship, Relationship

We were drawn to the firm because they really had a great depth of resources. We like how they...

Nov 2023
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(0)
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COO

Value, Value

CompuGroup Medical US was willing to take on billing-related work that was out of the original scope...

Nov 2023
||
(0)
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COO

Operations, Operations

My biggest thing was really how smooth the transition went. We gave the firm a certain number of...

Nov 2023
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(0)
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COO

Relationship, Relationship

CompuGroup Medical US really does take the time to understand our needs, and they communicate. They...

Nov 2023
||
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COO

Relationship, Relationship, Operations, Operations

Even though we give CompuGroup Medical US a standard operating procedure and a cheat sheet for each...

Nov 2023
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(0)
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Manager

Relationship, Relationship

The firm's communication is good. They are quick to respond, and their communications are clear...

Nov 2023
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Manager

Relationship, Relationship

The firm meets all of our needs for a small practice. We don't have services we don't need. Most...

Nov 2023
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Manager

Relationship, Relationship

When we transitioned to the firm, our biggest worry was that maybe we would lose the good things...

Oct 2023
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Manager

Relationship, Relationship

The firm is very receptive. We can say anything to them, and no one ever becomes defensive. The firm...

Oct 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

I have so much confidence that we are in such good hands with the firm's support people and how they...

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty

When CompuGroup Medical US acquired ARIA RCM, we didn't notice anything different for a long time,...

Oct 2023
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Manager

Relationship, Value

The firm is very good about timely filing. When we started, the contract had so many parameters as...

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

The only reason we transitioned things to the firm was that things were becoming too much for us to...

Oct 2023
||
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Director

Relationship, Relationship, Relationship

CompuGroup Medical US does a really good job. They have been instrumental in helping us identify and...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Some of the people from CompuGroup Medical US that we work with have been exceptionally good. I have...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Sometimes we have a small communication barrier of understanding with people from CompuGroup Medical...

Oct 2023
||
(0)
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Director

Operations, Operations, Operations, Services, Services, Services

I would love to know how CompuGroup Medical US does their reports because I have been really...

Oct 2023
||
(0)
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Director

Value, Value

When there were changes and the fee schedules in our system needed to be updated, we had a few...

Oct 2023
||
(0)
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Director

Loyalty, Loyalty, Relationship, Relationship

I probably would buy from CompuGroup Medical US again because I like that they offer full service...

Oct 2023
||
(0)
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Manager

Services, Services

The patient ledgers are really easy to read. The descriptions, such as the denials, are really...

Oct 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

People want something that is easy. They don’t want something they have to work a lot on. It is very...

Oct 2023
||
(0)
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CEO/President

Relationship

The overall lead that was assigned to me was changed shortly after onboarding without any...

Oct 2023
||
(0)
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CEO/President

Relationship, Relationship, Operations, Operations

The firm is easy to work with. The personalities are great, but the people just don't seem highly...

Oct 2023
||
(0)
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CEO/President

Relationship, Relationship, Operations, Operations

The onboarding liaison from the firm very regularly came back and asked us the same question over...

Oct 2023
||
(0)
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CEO/President

Value, Value

There are very minimal goals and expectations set by the organization, and I had hopes that they...

Oct 2023
||
(0)
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CEO/President

Value, Value

I would recommend that my peers get multiple quotes and talk to multiple companies before engaging...

Oct 2023
||
(0)
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Manager

Operations, Operations

I was hoping I wouldn’t have to teach the people at the firm how to do our claims, but we have a...

Sep 2023
||
(0)
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Manager

Relationship, Relationship

I work with an executive at CompuGroup Medical US who is very responsive, and I'm extremely...

Sep 2023
||
(0)
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Manager

Relationship, Relationship

I'm satisfied with CompuGroup Medical US. They don't do everything perfectly, but they are very...

Sep 2023
||
(0)
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Manager

Services, Services

We get too many denials from CompuGroup Medical US, but that is part and parcel of using coding...

Sep 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

CompuGroup Medical US’ KPIs are definitely the industry standard, and I'm very satisfied. However,...

Sep 2023
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(0)
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Manager

Value, Value

I would love for the product to be less expensive, but I think I'm getting my money's worth. Maybe...

Sep 2023
||
(0)
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Manager

Value

In the beginning, the sales guide I talked to indicated that the billing component of the services...

Sep 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

Some of the minutiae of getting secondary claims paid and sent to all the various secondary insurers...

Sep 2023
||
(0)
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VP/Other Executive

Services, Services, Value, Value

There are issues around reimbursement as it relates to the coding process. Our organization feels...

Sep 2023
||
(0)
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CEO/President

Relationship, Relationship, Value, Value

CompuGroup Medical US did have a service that I accessed where they contacted all the insurance...

Sep 2023
||
(0)
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CEO/President

Operations, Operations

Someone from CompuGroup Medical US called me when they changed from eMDs to ARIA Health Services,...

Sep 2023
||
(0)
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CEO/President

Relationship, Relationship

I had a few problems with my account manager, but we straightened them out eventually. The account...

Sep 2023
||
(0)
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CEO/President

Relationship, Relationship, Services, Services

Sometimes CompuGroup Medical US did timely filing of claims sent to the address that they had, but...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

CompuGroup Medical US offers good technology, and they have good people. But they are big, and they...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

I like the CompuGroup Medical US organization itself. They are competent and have good resources....

Sep 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

With CompuGroup Medical US, I have to make sure denials are all good before they go through. I would...

Sep 2023
||
(0)
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Manager

Operations

The firm takes recent claims, but they don't want to tackle older claims that don't get submitted....

Sep 2023
||
(0)
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Manager

Relationship, Relationship

We like our account manager. They make sure that our account is taken care of. They don't hand...

Sep 2023
||
(0)
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Manager

Relationship, Relationship, Value

CompuGroup Medical US has a standard operational procedure, and if something is not on that...

Sep 2023
||
(0)
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Manager

Relationship, Relationship

We really enjoy the team that we work with at CompuGroup Medical US, and our contact person and...

Sep 2023
||
(0)
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Manager

Services, Services

I really like the format of ARIA RCM’s reports, which makes it very easy for us to look at the...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

CompuGroup Medical US does a good job on some things with the denials rate. They help with things...

Aug 2023
||
(0)
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Manager

Relationship

The people from CompuGroup Medical US are empowered to solve our problems without escalating to get...

Aug 2023
||
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Director

Relationship, Relationship, Relationship

CompuGroup Medical US’ services have been good, and they are moving toward getting better because we...

Jul 2023
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(0)
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Director

Relationship, Relationship, Relationship, Services

We have no issues with our CompuGroup Medical US account representative. They are always available...

Jul 2023
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(0)
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Director

Value, Value, Value

With CompuGroup Medical US, we have been making a positive impact on our financial metrics, and that...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

One strength that CompuGroup Medical US has is their responsiveness. In the past, we didn't have...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Value

CompuGroup Medical US has finally given me a person on my team that actually has knowledge of FQHC...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship

Even though the vendor gets back to me in a timely manner, it would be better if the person assigned...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Services

CompuGroup Medial US could listen more to end users and implement their wishes into the program.

Jul 2023
||
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Manager

Operations, Operations, Operations

A lot of our providers are physicians and nurse practitioners. They didn't go to school for coding,...

Jun 2023
||
(0)
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Manager

Services, Services, Services

At this point, I am satisfied with the abilities we have. The firm has broken down how their system...

Jun 2023
||
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Manager

Relationship, Relationship, Relationship

CompuGroup Medical US is involved; they communicate with us. They honor requests for information, so...

Jun 2023
||
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Manager

Operations, Operations, Operations

Our education from the firm on best practices and clean claims is all initiated on our end, and that...

May 2023
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Manager

Services, Services, Services

Most of the denials we are getting aren’t the firm’s fault. Our denials primarily come from one...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

Our CompuGroup Medical US account executive is utterly amazing. Whenever I have a question for that...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

The firm’s RCM team is located offshore, and sometimes it feels like something gets lost in our...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

I would like to see a little more proactiveness from CompuGroup Medical US in terms of changes in...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

There is one issue that CompuGroup Medical US has been trying to help us with for a very long time,...

May 2023
||
(0)
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Manager

Value, Value, Value

CompuGroup Medical US likes to nickel-and-dime, but the charges from the RCM team are reasonable....

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

The vendor is reactionary instead of trying to plan ahead. They seem to react to what the market...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

We have really good communication with the vendor. We meet with our account executive weekly, but we...

May 2023
||
(0)
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Director

Services, Services, Services

When it comes to timely filing with ARIA RCM, we have run into some cases where the insurance has...

May 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm has been very supportive and helpful. The experience has been great. CompuGroup Medical US...

May 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship

The firm’s team really works on making sure that our claims have been processed and are going out....

May 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship

The firm is always available. We can text them or call them. And they are very quick to respond. And...

May 2023
||
(0)
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Manager

Services, Services, Services, Value, Value, Value

CompuGroup Medical US has gotten much better with A/R days. There have been problems with some...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

The biggest thing we would like to share is the willingness of CompuGroup Medical US to help out end...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations, Value, Value, Value

In the beginning, CompuGroup Medical US helped us with all our billing and coding services as an...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

The relationship we have with CompuGroup Medical US is fantastic and hard to beat. We are pleased...

May 2023
||
(0)
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Manager

Services, Services, Services

We are never satisfied with denials; we are always wanting to hammer things. The information we get...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

CompuGroup Medical US has some regular employees, and they use offshore staff. That is really great....

May 2023
||
(0)
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Manager

Value, Value, Value

Compared to the previous billers that we have worked with here at our organization, CompuGroup...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

The communication we have with CompuGroup Medical US is awesome. We have regular meetings where we...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

Our denial rate is pretty low with CompuGroup Medical US, and we don't have too many denials. The...

May 2023
||
(0)
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Manager

Relationship, Relationship

CompuGroup Medical US is good. I don't have anything bad to say about them. I like that whenever I...

May 2023
||
(0)
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Manager

Relationship, Relationship

We have regular meetings with CompuGroup Medical US. They are very on top of things and very hands...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

CompuGroup Medical US is outstanding in every way. They listen to exactly what my priorities are and...

May 2023
||
(0)
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Manager

Services, Services, Services

When I get deep into the billing components of the program, I can tell that CompuGroup Medical US is...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

Whenever we make a recommendation, especially professionally, it is important that we have something...

May 2023
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