ARIA RCM Commentary
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Mollie Hunt
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User Commentary

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Director

Loyalty, Value

I anticipate maintaining the scope of work we have with CompuGroup Medical US. It could increase...

Mar 2025
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Director

Relationship, Services, Value

The driving of tangible outcomes requires a partnership. CompuGroup Medical US does what we say, and...

Mar 2025
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Director

Relationship, Services, Value

CompuGroup Medical US has consistently exceeded my expectations. When we had to move to a new...

Mar 2025
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Director

Relationship, Services

The strength of CompuGroup Medical US' partnership is through the roof. And CompuGroup Medical US is...

Mar 2025
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Director

Services

CompuGroup Medical US and some other firms usually lead the way, and they talk about overseas...

Mar 2025
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Director

Value

I don't care for CompuGroup Medical US' scope creep on my annual percentages. As customers come into...

Mar 2025
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Director

Loyalty

I'm already recommending CompuGroup Medical US. They are a great firm. I like them a lot. When we...

Mar 2025
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COO

Services

The firm has changed their name because they were bought out again, and they are suffering the...

Feb 2025
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COO

Loyalty

We hired CompuGroup Medical US to help us with part of our billing. Things are not fully integrated....

Feb 2025
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Manager

Relationship, Services

After CompuGroup Medical US made some staffing changes, the majority of the concerning areas were...

Feb 2025
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Manager

Operations, Services, Value

When outsourcing revenue cycle management, we are completely blind until we get adjustment requests....

Feb 2025
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Manager

Loyalty, Operations, Services, Value

We have had a lot of issues with CompuGroup Medical US. We have had more issues than not. The firm...

Feb 2025
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Physician

Relationship, Value

I would buy this service again because my practice manager is phenomenal. They do a really good job...

Feb 2025
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Manager

Loyalty, Relationship

We have a liaison with CompuGroup Medical US who is our go-to person and talks with us about...

Feb 2025
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Manager

Relationship, Operations

We were keeping tabs on news about new laws coming out that would affect us and our billing, and...

Feb 2025
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CEO/President

Relationship

We frequently met with the firm to ask what was going on with our A/R, but we got a made-up story...

Feb 2025
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CEO/President

Relationship

We were able to talk to an executive who assured us things would change. Things would change for a...

Feb 2025
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CEO/President

Value

CompuGroup Medical US charged us for everything and couldn't give straight answers when we asked...

Feb 2025
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CEO/President

Relationship

I can't understand how a large company like CompuGroup Medical US that deals with hundreds of...

Feb 2025
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CEO/President

Loyalty

We talked about long-term growth and being able to project for the long term, and we had to explain...

Feb 2025
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CEO/President

Relationship, Operations

CompuGroup Medical US was the pain point. They could not tell us anything meaningful. We had...

Feb 2025
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CEO/President

Operations

My satisfaction with ARIA RCM’s approach to denials was minimal. The firm sent out appeals. The...

Feb 2025
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CEO/President

Value

We met frequently. The people doing the actual work were doing their jobs. They were doing the...

Feb 2025
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CEO/President

Operations

I would actively dissuade anyone from going with CompuGroup Medical US. We broke up with them for...

Feb 2025
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CEO/President

Value

CompuGroup Medical US literally cost us an exorbitant amount of money in timely filing losses. They...

Feb 2025
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Director

Operations

I am not trying to disparage CompuGroup Medical US, but one of my pet peeves is not following up on...

Dec 2024
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Director

Relationship, Services

CompuGroup Medical US has definitely exceeded my expectations recently. With any relationship, we...

Dec 2024
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Director

Relationship, Operations

One pet peeve of mine is when people either yes me to death or tell me something that they think I...

Dec 2024
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Director

Relationship, Services

I receive compliments about CompuGroup Medical US all the time, like how courteous and helpful they...

Dec 2024
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Manager

Services

CompuGroup Medical US gives me reports, and the reports often are for another provider's office, or...

Nov 2024
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Manager

Relationship

We have had to get some higher-ups from CompuGroup Medical US involved because of the issues we are...

Nov 2024
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Manager

Relationship, Value

CompuGroup Medical US gets a percentage of what they collect, so if they don't do their job, they...

Nov 2024
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Manager

Services

I'm losing patients because of CompuGroup Medical US. The firm is doing things that we told them not...

Nov 2024
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Manager

Relationship, Value

I have to go behind CompuGroup Medical US, find all their mistakes, fix them, and collect our money...

Nov 2024
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Manager

Relationship

When we started with CompuGroup Medical US, we had strong communication with the firm, and then they...

Nov 2024
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Manager

Value

CompuGroup Medical US' charges are based on collections contracts. Everyone seems to be very happy...

Sep 2024
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Manager

Relationship

We have to follow some organization-guided metrics or target metrics. Over the last several years...

Sep 2024
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Manager

Relationship, Services, Value

Our denials rate is good. We are right where we should be. Our rejections have gone up though. When...

Jun 2024
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Manager

Services

Our contact person is fantastic. The system is easy to use, but maybe that is just because I know...

Jun 2024
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Manager

Value

The firm's payment processing costs are so much higher than what everybody else is charging. Even...

Jun 2024
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Director

Relationship, Services

CompuGroup Medical US just needs more improvement where they see fit to keep them ahead of their...

May 2024
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Director

Services, Value

CompuGroup Medical US has put a little more money into their infrastructure. They used to have an...

May 2024
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Director

Relationship, Value

We hired CompuGroup Medical US to take the place of employees doing the work on-site. Fighting the...

May 2024
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Director

Relationship

I work a lot with CompuGroup Medical US, and I always want to make sure they are on their toes and...

May 2024
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Director

Relationship

CompuGroup Medical US listens to us, but things weren't always sunshine and roses. The firm is only...

May 2024
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Manager

Loyalty, Value

We are thinking about stopping CompuGroup Medical US’ services because we are so low volume. We pay...

Apr 2024
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Manager

Value

I would buy ARIA RCM again. I have worked in another clinical setting before where we had a local...

Apr 2024
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Manager

Relationship

Our account executive is amazing, and when we leave, I want them to come with us. I know we can't...

Apr 2024
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Manager

Relationship

When it comes to what we are already doing, CompuGroup Medical US seems to be educated and know how...

Apr 2024
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Manager

Relationship

When it comes to recommending CompuGroup Medical US, they do so well for us, but we are so tiny. If...

Apr 2024
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Manager

Relationship

The staffing could be a little more organized. I have an account executive who works with CompuGroup...

Apr 2024
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CEO/President

Relationship

CompuGroup Medical US really does what we expect from them. They know what we want, and they execute...

Apr 2024
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CEO/President

Relationship

The communication from CompuGroup Medical US is great, but it could be better. They do really well...

Apr 2024
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