ARIA RCM Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Operations

I am not trying to disparage CompuGroup Medical US, but one of my pet peeves is not following up on...

Dec 2024
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Director

Relationship, Services

CompuGroup Medical US has definitely exceeded my expectations recently. With any relationship, we...

Dec 2024
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Director

Relationship, Operations

One pet peeve of mine is when people either yes me to death or tell me something that they think I...

Dec 2024
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Director

Relationship, Services

I receive compliments about CompuGroup Medical US all the time, like how courteous and helpful they...

Dec 2024
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Manager

Services

CompuGroup Medical US gives me reports, and the reports often are for another provider's office, or...

Nov 2024
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Manager

Relationship

We have had to get some higher-ups from CompuGroup Medical US involved because of the issues we are...

Nov 2024
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Manager

Relationship, Value

CompuGroup Medical US gets a percentage of what they collect, so if they don't do their job, they...

Nov 2024
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Manager

Services

I'm losing patients because of CompuGroup Medical US. The firm is doing things that we told them not...

Nov 2024
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Manager

Relationship, Value

I have to go behind CompuGroup Medical US, find all their mistakes, fix them, and collect our money...

Nov 2024
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Manager

Relationship

When we started with CompuGroup Medical US, we had strong communication with the firm, and then they...

Nov 2024
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Manager

Value

CompuGroup Medical US' charges are based on collections contracts. Everyone seems to be very happy...

Sep 2024
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Manager

Relationship

We have to follow some organization-guided metrics or target metrics. Over the last several years...

Sep 2024
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Manager

Relationship, Services, Value

Our denials rate is good. We are right where we should be. Our rejections have gone up though. When...

Jun 2024
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Manager

Services

Our contact person is fantastic. The system is easy to use, but maybe that is just because I know...

Jun 2024
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Manager

Value

The firm's payment processing costs are so much higher than what everybody else is charging. Even...

Jun 2024
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Director

Relationship, Services

CompuGroup Medical US just needs more improvement where they see fit to keep them ahead of their...

May 2024
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Director

Services, Value

CompuGroup Medical US has put a little more money into their infrastructure. They used to have an...

May 2024
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Director

Relationship, Value

We hired CompuGroup Medical US to take the place of employees doing the work on-site. Fighting the...

May 2024
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Director

Relationship

I work a lot with CompuGroup Medical US, and I always want to make sure they are on their toes and...

May 2024
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Director

Relationship

CompuGroup Medical US listens to us, but things weren't always sunshine and roses. The firm is only...

May 2024
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Manager

Loyalty, Value

We are thinking about stopping CompuGroup Medical US’ services because we are so low volume. We pay...

Apr 2024
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Manager

Value

I would buy ARIA RCM again. I have worked in another clinical setting before where we had a local...

Apr 2024
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Manager

Relationship

Our account executive is amazing, and when we leave, I want them to come with us. I know we can't...

Apr 2024
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Manager

Relationship

When it comes to what we are already doing, CompuGroup Medical US seems to be educated and know how...

Apr 2024
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Manager

Relationship

When it comes to recommending CompuGroup Medical US, they do so well for us, but we are so tiny. If...

Apr 2024
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Manager

Relationship

The staffing could be a little more organized. I have an account executive who works with CompuGroup...

Apr 2024
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CEO/President

Relationship

CompuGroup Medical US really does what we expect from them. They know what we want, and they execute...

Apr 2024
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CEO/President

Relationship

The communication from CompuGroup Medical US is great, but it could be better. They do really well...

Apr 2024
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Director

Loyalty

We are thankful for all that our RCM team does for us.

Mar 2024
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Manager

Operations, Value

We used to have to pay for training, and then CompuGroup Medical US gave us access to their online...

Mar 2024
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Manager

Relationship

CompuGroup Medical US could be more hands on. When we have an issue, I don't want them to pass me...

Mar 2024
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Manager

Relationship

CompuGroup Medical US has representatives with knowledge, but what they perhaps lack is time. We...

Jan 2024
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Manager

Relationship, Services

We haven’t gotten into any trouble with CompGroup Medical US because we haven’t had big problems. By...

Jan 2024
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Manager

Loyalty, Relationship

The RCM system will last years without updates if the government doesn’t impose those on us. But if...

Jan 2024
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Manager

Loyalty

There will probably be some frustration in the next year with CompuGroup Medical US, but I hope our...

Jan 2024
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Manager

Services

CompuGroup Medical US does our billing. We put in the entries, modifiers, charges, and diagnoses to...

Jan 2024
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CEO/President

Relationship, Operations

Working with CompuGroup Medical US has been an absolute night-and-day difference from our former...

Jan 2024
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Director

Relationship

I come from a background of being able to do most work myself, and now I have to rely on CompuGroup...

Dec 2023
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Director

Relationship, Services

Sometimes, things fall through the cracks, and I have to ask for things a couple of times. That is...

Dec 2023
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Director

Relationship

CompuGroup Medical US’ account executives and staff are awesome. Everybody is great. There is...

Dec 2023
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Manager

Relationship, Value

CompuGroup Medical US fulfills our needs very well. They keep the claims coded and get them out in a...

Dec 2023
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Manager

Relationship

Our account manager has been great to us ever since we started using CompuGroup Medical US. Our...

Dec 2023
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Manager

Relationship

In terms of denials, some stuff isn't in the firm’s control. The firm has follow-up and turnaround...

Dec 2023
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Manager

Relationship

The firm is already great. If they wanted to be greater, I would tell them we have a lot of...

Dec 2023
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Manager

Relationship

If we bring an issue to the firm, they are on it fast. The representatives we have are outstanding....

Dec 2023
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Manager

Value

Our denial rate is the lowest it has ever been in the history of our company. With our A/R days, we...

Dec 2023
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Manager

Relationship

As far as our partnership goes, we call the firm family. That is also what they call us. We are...

Dec 2023
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Manager

Relationship, Operations

The firm has had so many opportunities for improvement with us, and they have shown consistency in...

Dec 2023
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Manager

Relationship

I would recommend the firm. They are very good. Their customer service and communication are...

Dec 2023
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