ARIA RCM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Nurse

People and Knowledge

The support team with CompuGroup Medical always answers my questions. I have asked whether they can...

Aug 2022
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Nurse

People and Knowledge

Having a clinical background, I appreciate the time our representative and the CompuGroup Medical...

Aug 2022
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Manager

Tools and Methodology

I would not buy eMDs' RCM services again because there are too many hands in the pot, and the right...

Dec 2021
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Manager

Project Results

A lot of the challenge with eMDs' service is that it is based out of the country, so there is a...

Dec 2021
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Manager

People and Knowledge

Our case manager is great to work with, and they really try. They make somebody email me when I need...

Dec 2021
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Manager

People and Knowledge

eMDs' help desk is not timely or responsive. We may have a service ticket in for months before we...

Dec 2021
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Manager

Other Observations

eMDs' promises to us were to stay current and within regulations, and they do that. If one person...

Dec 2021
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Manager

Relationship

When I express dissatisfaction to a higher-up at eMDs, they call me, but they don't know what they...

Dec 2021
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Manager

Lessons Learned

I wouldn't feel comfortable recommending eMDs because I wouldn't know what RCM leader my peer would...

Dec 2021
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Manager

Relationship

We have always had a good representative from eMDs that cares enough to get us the answers we need....

Dec 2021
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Manager

ROI and Cost

Last year, we found a major issue with the way that eMDs was handling collections, and the issue...

Nov 2021
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Manager

Relationship

We have a language barrier and a serious lack of communication with eMDs. We have to call people in...

Nov 2021
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