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ARIA RCM Commentary
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Director

Operations

I am not trying to disparage CompuGroup Medical US, but one of my pet peeves is not following up on...

Dec 2024

Helpful

Director

Relationship, Services

CompuGroup Medical US has definitely exceeded my expectations recently. With any relationship, we...

Dec 2024

Helpful

Director

Relationship, Operations

One pet peeve of mine is when people either yes me to death or tell me something that they think I...

Dec 2024

Helpful

Director

Relationship, Services

I receive compliments about CompuGroup Medical US all the time, like how courteous and helpful they...

Dec 2024

Helpful

Manager

Services

CompuGroup Medical US gives me reports, and the reports often are for another provider's office, or...

Nov 2024

Helpful

Manager

Relationship

We have had to get some higher-ups from CompuGroup Medical US involved because of the issues we are...

Nov 2024

Helpful

Manager

Relationship, Value

CompuGroup Medical US gets a percentage of what they collect, so if they don't do their job, they...

Nov 2024

Helpful

Manager

Services

I'm losing patients because of CompuGroup Medical US. The firm is doing things that we told them not...

Nov 2024

Helpful

Manager

Relationship, Value

I have to go behind CompuGroup Medical US, find all their mistakes, fix them, and collect our money...

Nov 2024

Helpful

Manager

Relationship

When we started with CompuGroup Medical US, we had strong communication with the firm, and then they...

Nov 2024

Helpful

Manager

Value

CompuGroup Medical US' charges are based on collections contracts. Everyone seems to be very happy...

Sep 2024

Helpful

Manager

Relationship

We have to follow some organization-guided metrics or target metrics. Over the last several years...

Sep 2024

Helpful

Manager

Relationship, Services, Value

Our denials rate is good. We are right where we should be. Our rejections have gone up though. When...

Jun 2024

Helpful

Manager

Services

Our contact person is fantastic. The system is easy to use, but maybe that is just because I know...

Jun 2024

Helpful

Manager

Value

The firm's payment processing costs are so much higher than what everybody else is charging. Even...

Jun 2024

Helpful

Director

Relationship, Services

CompuGroup Medical US just needs more improvement where they see fit to keep them ahead of their...

May 2024

Helpful

Director

Services, Value

CompuGroup Medical US has put a little more money into their infrastructure. They used to have an...

May 2024

Helpful

Director

Relationship, Value

We hired CompuGroup Medical US to take the place of employees doing the work on-site. Fighting the...

May 2024

Helpful

Director

Relationship

I work a lot with CompuGroup Medical US, and I always want to make sure they are on their toes and...

May 2024

Helpful

Director

Relationship

CompuGroup Medical US listens to us, but things weren't always sunshine and roses. The firm is only...

May 2024

Helpful

Manager

Loyalty, Value

We are thinking about stopping CompuGroup Medical US’ services because we are so low volume. We pay...

Apr 2024

Helpful

Manager

Value

I would buy ARIA RCM again. I have worked in another clinical setting before where we had a local...

Apr 2024

Helpful

Manager

Relationship

Our account executive is amazing, and when we leave, I want them to come with us. I know we can't...

Apr 2024

Helpful

Manager

Relationship

When it comes to what we are already doing, CompuGroup Medical US seems to be educated and know how...

Apr 2024

Helpful

Manager

Relationship

When it comes to recommending CompuGroup Medical US, they do so well for us, but we are so tiny. If...

Apr 2024

Helpful

Manager

Relationship

The staffing could be a little more organized. I have an account executive who works with CompuGroup...

Apr 2024

Helpful

CEO/President

Relationship

CompuGroup Medical US really does what we expect from them. They know what we want, and they execute...

Apr 2024

Helpful

CEO/President

Relationship

The communication from CompuGroup Medical US is great, but it could be better. They do really well...

Apr 2024

Helpful

Director

Loyalty

We are thankful for all that our RCM team does for us.

Mar 2024

Helpful

Manager

Operations, Value

We used to have to pay for training, and then CompuGroup Medical US gave us access to their online...

Mar 2024

Helpful

Manager

Relationship

CompuGroup Medical US could be more hands on. When we have an issue, I don't want them to pass me...

Mar 2024

Helpful

Manager

Relationship

CompuGroup Medical US has representatives with knowledge, but what they perhaps lack is time. We...

Jan 2024

Helpful

Manager

Relationship, Services

We haven’t gotten into any trouble with CompGroup Medical US because we haven’t had big problems. By...

Jan 2024

Helpful

Manager

Loyalty, Relationship

The RCM system will last years without updates if the government doesn’t impose those on us. But if...

Jan 2024

Helpful

Manager

Loyalty

There will probably be some frustration in the next year with CompuGroup Medical US, but I hope our...

Jan 2024

Helpful

Manager

Services

CompuGroup Medical US does our billing. We put in the entries, modifiers, charges, and diagnoses to...

Jan 2024

Helpful

CEO/President

Relationship, Operations

Working with CompuGroup Medical US has been an absolute night-and-day difference from our former...

Jan 2024

Helpful

Director

Relationship

I come from a background of being able to do most work myself, and now I have to rely on CompuGroup...

Dec 2023

Helpful

Director

Relationship, Services

Sometimes, things fall through the cracks, and I have to ask for things a couple of times. That is...

Dec 2023

Helpful

Director

Relationship

CompuGroup Medical US’ account executives and staff are awesome. Everybody is great. There is...

Dec 2023

Helpful

Manager

Relationship, Value

CompuGroup Medical US fulfills our needs very well. They keep the claims coded and get them out in a...

Dec 2023

Helpful

Manager

Relationship

Our account manager has been great to us ever since we started using CompuGroup Medical US. Our...

Dec 2023

Helpful

Manager

Relationship

In terms of denials, some stuff isn't in the firm’s control. The firm has follow-up and turnaround...

Dec 2023

Helpful

Manager

Relationship

The firm is already great. If they wanted to be greater, I would tell them we have a lot of...

Dec 2023

Helpful

Manager

Relationship

If we bring an issue to the firm, they are on it fast. The representatives we have are outstanding....

Dec 2023

Helpful

Manager

Value

Our denial rate is the lowest it has ever been in the history of our company. With our A/R days, we...

Dec 2023

Helpful

Manager

Relationship

As far as our partnership goes, we call the firm family. That is also what they call us. We are...

Dec 2023

Helpful

Manager

Relationship, Operations

The firm has had so many opportunities for improvement with us, and they have shown consistency in...

Dec 2023

Helpful

Manager

Relationship

I would recommend the firm. They are very good. Their customer service and communication are...

Dec 2023

Helpful

CEO/President

Relationship

Our manager at the firm is always available. If I have a question, I dial their number, and they...

Dec 2023

Helpful

CEO/President

Relationship, Value

Being a small medical practice, every penny counts, and CompuGroup Medical understands that. They...

Dec 2023

Helpful

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ARIA RCM Commentary Filtered view: All

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Commentary Summary

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User Commentary

Operations

Relationship, Services

Relationship, Operations

Relationship, Services

Services

Relationship

Relationship, Value

Services

Relationship, Value

Relationship

Value

Relationship

Relationship, Services, Value

Services

Value

Relationship, Services

Services, Value

Relationship, Value

Relationship

Relationship

Loyalty, Value

Value

Relationship

Relationship

Relationship

Relationship

Relationship

Relationship

Loyalty

Operations, Value

Relationship

Relationship

Relationship, Services

Loyalty, Relationship

Loyalty

Services

Relationship, Operations

Relationship

Relationship, Services

Relationship

Relationship, Value

Relationship

Relationship

Relationship

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Value

Relationship

Relationship, Operations

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