ARIA RCM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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VP/Other Executive

Relationship

The best thing right now is our representative, who is very responsive. However, the firm works with...

Dec 2022
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Manager

Relationship

The firm responds to coding denials promptly and communicates with our office often and effectively....

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

We contracted with CompuGroup because we did not have enough staff. The firm provides a billing...

Dec 2022
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Director

Relationship

We are very pleased with the firm’s services and are happy with their team. We greatly appreciate...

Dec 2022
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CEO/President

Relationship

The firm has been great for us. We used to do in-house billing, but we had our backs against the...

Dec 2022
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Director

Relationship

If I had been invited to do KLAS' survey about a year ago, I would have failed the firm. But within...

Dec 2022
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Director

Tools and Methodology

The firm's system seamlessly integrates with the many systems we use to capture charges. The client...

Dec 2022
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Manager

Relationship

CompuGroup Medical US has streamlined filing claims and collects from commercial insurance...

Dec 2022
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Manager

Tools and Methodology

CompuGroup Medical US could do better on their follow-ups. If the firm talks to an insurance...

Dec 2022
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Manager

People and Knowledge

I can’t really think of anything that the firm could be doing better. Anytime I reach out to the...

Dec 2022
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Director

People and Knowledge

One of the things that I really appreciate is that I have a dedicated account manager, and they are...

Dec 2022
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Manager

Tools and Methodology

Our pain point with the firm's services is the software upgrades. We know they are necessary to keep...

Dec 2022
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Manager

Project Results

CompuGroup Medical US has helped our practice automate the workflow and accelerate cash flow. We are...

Dec 2022
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Physician

Project Results

My account manager has gone above and beyond and has done such a good job. I was very nervous to go...

Dec 2022
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Physician

People and Knowledge

CompuGroup Medical US has made running my office easier and much more profitable. For the first time...

Dec 2022
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Manager

Relationship

We have had a long relationship with the firm. Leaving them would be very painful and disruptive. We...

Dec 2022
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Manager

People and Knowledge

We meet regularly one on one with our account manager from CompuGroup Medical, and we meet regularly...

Nov 2022
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Manager

People and Knowledge

We give CompuGroup Medical high marks for their response time. When we have an issue that needs to...

Nov 2022
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Manager

Project Results

Something CompuGroup Medical does well is staff training. When a problem is on our side, sometimes...

Nov 2022
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Manager

Tools and Methodology

CompuGroup Medical is helping us with our accounts receivable. We have a group that we work with...

Nov 2022
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Manager

Project Results

At one point, we thought that CompuGroup Medical’s collection efforts were not as good as they...

Nov 2022
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Analyst/Coordinator

Tools and Methodology

We are pleased with CompuGroup Medical US because they handle most of our actual insurance billing...

Nov 2022
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Analyst/Coordinator

Tools and Methodology

Timely issues are more of a problem with filing. If there is a problem, CompuGroup Medical US is the...

Nov 2022
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Manager

Other Observations

We would like CompuGroup Medical to integrate collection services into their services so that we...

Nov 2022
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Manager

Tools and Methodology

The firm's software integrated with our software perfectly, so there was no extra setting up we had...

Nov 2022
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Manager

Relationship

The firm spoke with us regularly during the implementation of their software, and we meet regularly...

Nov 2022
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Analyst/Coordinator

Tools and Methodology

The firm does well. They review everything that doctors put in. We let them know when things are...

Nov 2022
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Analyst/Coordinator

Project Results

The firm is self-driven; considering how many claims we have to send out, the number of things we...

Nov 2022
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Analyst/Coordinator

Tools and Methodology

I personally like the firm's payment posting services. They do things very quickly and are very efficient....

Nov 2022
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Analyst/Coordinator

Tools and Methodology

CompuGroup Medical US is very dedicated to our practice. The vendor will find a way to fix any...

Nov 2022
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Manager

Relationship

The firm handles urgent and primary care specialties efficiently. The firm's communication is a...

Nov 2022
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COO

Tools and Methodology

The firm is an integral part of what we do. CompuGroup Medical US is a large company, so there is a...

Nov 2022
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COO

Relationship

Working with CompuGroup Medical US has been an absolute pleasure. It is evident that there is a...

Nov 2022
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Manager

People and Knowledge

In terms of the staff from CompuGroup Medical US, we have had the same practice liaison since day...

Nov 2022
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Manager

Project Results

There are things we have not already been doing, and we have taken advice from CompuGroup in terms...

Nov 2022
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Manager

ROI and Cost

CompuGroup Medical US’ people only get paid based on what comes in the door in terms of revenue. The...

Nov 2022
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Manager

Relationship

I wish somebody higher up within CompuGroup Medical US would reach out to me at least once per year...

Nov 2022
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Manager

Tools and Methodology

In my opinion, the product from CompuGroup Medical US has poor reporting and is not very user...

Nov 2022
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Director

Tools and Methodology

We can't get the system going. The firm's execution is fine. The timing of their execution is where...

Sep 2022
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Director

Relationship

Our account representative makes an effort to hear us and understand what we are asking for. That is...

Sep 2022
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Manager

People and Knowledge

It took months for me to get my account manager at CompuGroup Medical US to let me know how the...

Sep 2022
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Manager

Tools and Methodology

CompuGroup Medical US still changes things within the product that they use, such as moving the...

Sep 2022
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Manager

Relationship

There is terminology that is different internally on the firm's end that we don’t necessarily know....

Sep 2022
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Manager

Tools and Methodology

The firm's portal is awful, especially when so many things are being built by competitors that are...

Sep 2022
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Manager

People and Knowledge

CompuGroup Medical US has some real diamonds in the rough on their support team. The support staff...

Sep 2022
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Manager

Relationship

We sometimes feel that our account manager at CompuGroup Medical US has a take-it-or-leave-it...

Sep 2022
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Manager

Future Outlook

The firm's service is somewhat of a nightmare, and it took me a long time to get the lay of the...

Sep 2022
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Manager

Project Results

I appreciate the fact that I don’t have to deal with my IT people constantly trying to keep...

Sep 2022
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Manager

People and Knowledge

We used to do our billing in-house. After working with CompuGroup Medical for a few years, I feel...

Sep 2022
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Manager

Relationship

When CompuGroup Medical offers to join hands with a vendor or firm, the client is made to deal with...

Sep 2022
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CEO/President

Relationship

The initial transition to the firm was very good and well organized. The firm does meet frequently...

Aug 2022
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CEO/President

Relationship

I would like to see more timely responses to the issues raised at the monthly meetings. Sometimes I...

Aug 2022
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CEO/President

Project Results

CompuGroup Medical US does not avoid charging me for every little thing, but they do the best they...

Aug 2022
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CEO/President

ROI and Cost

The firm includes a lot of patches in their services, and they do well at not nickel-and-diming us.

Aug 2022
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CEO/President

Tools and Methodology

It was torture to adjust to the new software that CompuGroup Medical provided. We had to change the...

Aug 2022
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CEO/President

Relationship

With every buyout, our relationship with the firm has gotten weaker. At first, we felt very cared...

Aug 2022
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CEO/President

ROI and Cost

I would not recommend CompuGroup Medical to a friend because the firm’s prices are too high, but I...

Aug 2022
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CEO/President

People and Knowledge

The charting, the statistics for the insurance breakdowns, and the percentages are very good....

Aug 2022
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Manager

Relationship

Multiple years have passed, and things are going as I like. The firm has good responses to my questions....

Aug 2022
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Manager

People and Knowledge

The biggest upside of working with CompuGroup Medical has been the team that was assigned to us. I...

Aug 2022
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Manager

Tools and Methodology

The way that the system is set up helps us to function more efficiently.

Aug 2022
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Manager

Relationship

In our book, our CompuGroup Medical team wins the gold medal in everything. The communication that...

Aug 2022
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Manager

Relationship

CompuGroup Medical is never late with communication. They immediately reach out, and if we are late...

Aug 2022
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Manager

Lessons Learned

One area of improvement for CompuGroup Medical would be becoming more familiar with our system and...

Aug 2022
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Manager

ROI and Cost

When we brought in CompuGroup Medical, we had a lot of outstanding collections, and we were working...

Aug 2022
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Nurse

People and Knowledge

The support team with CompuGroup Medical always answers my questions. I have asked whether they can...

Aug 2022
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Nurse

People and Knowledge

Having a clinical background, I appreciate the time our representative and the CompuGroup Medical...

Aug 2022
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Manager

Tools and Methodology

I would not buy eMDs' RCM services again because there are too many hands in the pot, and the right...

Dec 2021
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Manager

Project Results

A lot of the challenge with eMDs' service is that it is based out of the country, so there is a...

Dec 2021
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Manager

People and Knowledge

Our case manager is great to work with, and they really try. They make somebody email me when I need...

Dec 2021
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Manager

People and Knowledge

eMDs' help desk is not timely or responsive. We may have a service ticket in for months before we...

Dec 2021
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Manager

Other Observations

eMDs' promises to us were to stay current and within regulations, and they do that. If one person...

Dec 2021
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Manager

Relationship

When I express dissatisfaction to a higher-up at eMDs, they call me, but they don't know what they...

Dec 2021
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Manager

Lessons Learned

I wouldn't feel comfortable recommending eMDs because I wouldn't know what RCM leader my peer would...

Dec 2021
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Manager

Relationship

We have always had a good representative from eMDs that cares enough to get us the answers we need....

Dec 2021
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