ARIA RCM Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations, Value
We originally hired CompuGroup Medical US to take over several essential revenue cycle management...
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Operations
While CompuGroup Medical US technically offers the services we hired them for, we have had to do a...
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Relationship, Services, Value
The turnover within CompuGroup Medical US is a huge issue. Just as someone starts to become...
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Relationship, Operations
CompuGroup Medical US also handles benefit verification, but they only check benefits before the...
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Relationship
I do not feel that the executive contacts from CompuGroup Medical US are empowered to solve...
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Loyalty, Relationship, Operations, Value
When asked whether I would purchase this service again, the answer is absolutely not. I wouldn’t...
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Operations, Value
CompuGroup Medical US' reporting and billing practices are sloppy. At one point, we discovered they...
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Relationship, Operations
Each individual staff member from the firm is polite and tries their best, but there is no effective...
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Loyalty, Value
I anticipate maintaining the scope of work we have with CompuGroup Medical US. It could increase...
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Relationship, Services, Value
The driving of tangible outcomes requires a partnership. CompuGroup Medical US does what we say, and...
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Relationship, Services, Value
CompuGroup Medical US has consistently exceeded my expectations. When we had to move to a new...
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Relationship, Services
The strength of CompuGroup Medical US' partnership is through the roof. And CompuGroup Medical US is...
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Services
CompuGroup Medical US and some other firms usually lead the way, and they talk about overseas...
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Value
I don't care for CompuGroup Medical US' scope creep on my annual percentages. As customers come into...
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Loyalty
I'm already recommending CompuGroup Medical US. They are a great firm. I like them a lot. When we...
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Services
The firm has changed their name because they were bought out again, and they are suffering the...
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Loyalty
We hired CompuGroup Medical US to help us with part of our billing. Things are not fully integrated....
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Relationship, Services
After CompuGroup Medical US made some staffing changes, the majority of the concerning areas were...
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Operations, Services, Value
When outsourcing revenue cycle management, we are completely blind until we get adjustment requests....
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Loyalty, Operations, Services, Value
We have had a lot of issues with CompuGroup Medical US. We have had more issues than not. The firm...
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Relationship, Value
I would buy this service again because my practice manager is phenomenal. They do a really good job...
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Loyalty, Relationship
We have a liaison with CompuGroup Medical US who is our go-to person and talks with us about...
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Relationship, Operations
We were keeping tabs on news about new laws coming out that would affect us and our billing, and...
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Relationship
We frequently met with the firm to ask what was going on with our A/R, but we got a made-up story...
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Relationship
We were able to talk to an executive who assured us things would change. Things would change for a...
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Value
CompuGroup Medical US charged us for everything and couldn't give straight answers when we asked...
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Relationship
I can't understand how a large company like CompuGroup Medical US that deals with hundreds of...
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Loyalty
We talked about long-term growth and being able to project for the long term, and we had to explain...
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Relationship, Operations
CompuGroup Medical US was the pain point. They could not tell us anything meaningful. We had...
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Operations
My satisfaction with ARIA RCM’s approach to denials was minimal. The firm sent out appeals. The...
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Value
We met frequently. The people doing the actual work were doing their jobs. They were doing the...
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Operations
I would actively dissuade anyone from going with CompuGroup Medical US. We broke up with them for...
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Value
CompuGroup Medical US literally cost us an exorbitant amount of money in timely filing losses. They...
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Operations
I am not trying to disparage CompuGroup Medical US, but one of my pet peeves is not following up on...
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Relationship, Services
CompuGroup Medical US has definitely exceeded my expectations recently. With any relationship, we...
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Relationship, Operations
One pet peeve of mine is when people either yes me to death or tell me something that they think I...
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Relationship, Services
I receive compliments about CompuGroup Medical US all the time, like how courteous and helpful they...
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Services
CompuGroup Medical US gives me reports, and the reports often are for another provider's office, or...
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Relationship
We have had to get some higher-ups from CompuGroup Medical US involved because of the issues we are...
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Relationship, Value
CompuGroup Medical US gets a percentage of what they collect, so if they don't do their job, they...
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Services
I'm losing patients because of CompuGroup Medical US. The firm is doing things that we told them not...
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Relationship, Value
I have to go behind CompuGroup Medical US, find all their mistakes, fix them, and collect our money...
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Relationship
When we started with CompuGroup Medical US, we had strong communication with the firm, and then they...
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Value
CompuGroup Medical US' charges are based on collections contracts. Everyone seems to be very happy...
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Relationship
We have to follow some organization-guided metrics or target metrics. Over the last several years...
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Relationship, Services, Value
Our denials rate is good. We are right where we should be. Our rejections have gone up though. When...
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Services
Our contact person is fantastic. The system is easy to use, but maybe that is just because I know...
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Value
The firm's payment processing costs are so much higher than what everybody else is charging. Even...
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