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ARIA RCM Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

CompuGroup Medical US has been slow to change, and we've given them time again and again. We have...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

I created my own process around patient billing, and for several months, I've brought in a lot of...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I've already sent everything to dissolve our services with CompuGroup Medical US, and we're in the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

After purchasing the CompuGroup Medical US software, I found out that we didn't have what we needed...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

CompuGroup Medical US is way too top heavy, in my opinion. I was scheduled to meet with a higher-up...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We've been through hell and back with CompuGroup Medical US. If I'm providing a good learning...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

In the past, I've been very helpful with CompuGroup Medical US because they solved issues when we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Recently, I had to go through another vendor's system to find out why claims were being denied, and...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Manager

I've always seen CompuGroup Medical US be ahead of the curve, with satisfaction ratings. It almost...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We missed timely filing on a lot of claims. These were claims that we submitted prior authorizations...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We were seeing information come across from our system into the billing software, and prices would...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I don't know if CompuGroup Medical US was ever great. I thought from the beginning their solution...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

CompuGroup Medical US is really good at documenting notes in their own software about what they are...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We had to update some information in the CompuGroup Medical US software. But recently, I found a...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

CompuGroup Medical US changed something and didn't let us know. That thing is something nobody can...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

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COO

CompuGroup Medical US has a manager based in our country overseeing the offshore team. There are a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

CompuGroup Medical US doesn’t even ask me what my goals are.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The firm’s strategic ability doesn't really factor into what we do. They sometimes come up with a...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

CompuGroup Medical US doesn't ever touch the patient, but when we do engage them, I can produce the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

The biggest complaint that consumers around North America complain about to KLAS is that the service...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

We work very closely with CompuGroup Medical US. We go back and forth all the time. They check in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The firm is only as good as the information that we provide them. We shouldn't be blaming the teams....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The firm’s stance was to bill out some revenue cycles and then stop. There was no follow-up, and a...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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