Commentary Summary
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User Commentary
Product
CGM APRIMA PM is an efficient product all the way around. We are very happy with the product. It is...
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Relationship
The vendor needs to regain their focus and try to get better input from customers and communicate...
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Product
We have had numerous issues with reporting and balancing statements on the product's practice...
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Operations
CompuGroup Medical US’ training was very lacking. The go-live process was also absolutely chaotic...
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Relationship
CompuGroup Medical US’ support team is always behind, and we can't get answers. Sometimes several...
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Product
We don’t use the cloud server for CGM APRIMA PM, so sometimes our servers get a little slow.
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Relationship, Operations, Product
Somebody from CompuGroup Medical needs to be available when we have an upgrade because when we get...
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Product, Value
The ability to do batch processing is the biggest benefit of using the financial system. The product...
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Product
CGM APRIMA PM works about the same as the rest of the products from CompuGroup Medical. We come up...
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Loyalty, Relationship, Product
A long time ago, I was a huge fan of the product. CompuGroup Medical is so far down the wrong end of...
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Relationship, Operations
CompuGroup Medical decided to change clearinghouses, and they told us we were going to be smoothly...
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Relationship
We will try to reach out to someone to get help for CGM APRIMA PM, and there will be no support...
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Relationship
We recently went with a new clearinghouse, and I have had a lot of returned claims with errors. I...
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Product
The CompuGroup Medical US system has the tools I need to process all of our claims. I don’t run the...
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Value
Doing all the manual content building and maintenance in the product is too much for one person. I...
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Operations
The initial implementation with CompuGroup Medical was where some crucial mistakes were made. We got...
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Culture
In our contract with CompuGroup Medical, there was ambiguous language about rate increases. We had...
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Product, Value
There is always talk of looking at other vendors because a lot of our providers do not like...
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