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CGM APRIMA PM Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

CGM APRIMA PM is an efficient product all the way around. We are very happy with the product. It is...

Apr 2023
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Manager

Relationship

The vendor needs to regain their focus and try to get better input from customers and communicate...

Apr 2023
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CIO

Product

We have had numerous issues with reporting and balancing statements on the product's practice...

Apr 2023
||
(0)
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CIO

Operations

CompuGroup Medical US’ training was very lacking. The go-live process was also absolutely chaotic...

Apr 2023
||
(0)
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CIO

Relationship

CompuGroup Medical US’ support team is always behind, and we can't get answers. Sometimes several...

Apr 2023
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Manager

Product

We don’t use the cloud server for CGM APRIMA PM, so sometimes our servers get a little slow.

Mar 2023
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Manager

Relationship, Operations, Product

Somebody from CompuGroup Medical needs to be available when we have an upgrade because when we get...

Mar 2023
||
(0)
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CEO/President

Product, Value

The ability to do batch processing is the biggest benefit of using the financial system. The product...

Feb 2023
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(0)
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Nurse

Product

CGM APRIMA PM works about the same as the rest of the products from CompuGroup Medical. We come up...

Feb 2023
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(0)
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Nurse

Loyalty, Relationship, Product

A long time ago, I was a huge fan of the product. CompuGroup Medical is so far down the wrong end of...

Feb 2023
||
(0)
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Nurse

Relationship, Operations

CompuGroup Medical decided to change clearinghouses, and they told us we were going to be smoothly...

Feb 2023
||
(0)
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Nurse

Relationship

We will try to reach out to someone to get help for CGM APRIMA PM, and there will be no support...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We recently went with a new clearinghouse, and I have had a lot of returned claims with errors. I...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The CompuGroup Medical US system has the tools I need to process all of our claims. I don’t run the...

Jan 2023
||
(0)
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Manager

Value

Doing all the manual content building and maintenance in the product is too much for one person. I...

Dec 2022
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(0)
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Manager

Operations

The initial implementation with CompuGroup Medical was where some crucial mistakes were made. We got...

Dec 2022
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(0)
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Manager

Culture

In our contract with CompuGroup Medical, there was ambiguous language about rate increases. We had...

Dec 2022
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Manager

Product, Value

There is always talk of looking at other vendors because a lot of our providers do not like...

Dec 2022
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