CGM APRIMA PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

Service and Support

We recently went with a new clearinghouse, and I have had a lot of returned claims with errors. I...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The CompuGroup Medical US system has the tools I need to process all of our claims. I don’t run the...

Jan 2023
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Manager

Lessons Learned

Doing all the manual content building and maintenance in the product is too much for one person. I...

Dec 2022
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Manager

Implementation and Training

The initial implementation with CompuGroup Medical was where some crucial mistakes were made. We got...

Dec 2022
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Manager

Sales and Contracting

In our contract with CompuGroup Medical, there was ambiguous language about rate increases. We had...

Dec 2022
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Manager

Functionality and Upgrades

There is always talk of looking at other vendors because a lot of our providers do not like...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The primary care area is a little difficult to deal with in the system. It seems to be more urgent...

Nov 2022
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Analyst/Coordinator

Relationship

We work with a specific person at CompuGroup Medical US, and that person is awesome. It is very easy...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is easy to use and is user friendly. We don’t have to do as many clicks.

Nov 2022
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Analyst/Coordinator

Relationship

I have seen a lot of advancements in my time using the product, and I like that the vendor listens...

Nov 2022
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Analyst/Coordinator

Technology

The product is very user friendly. There is nothing that we need the vendor to improve upon. There...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product wasn’t created for our specialty, but the vendor has made advances with the product to...

Nov 2022
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Manager

ROI / Cost

CGM APRIMA PM rates high for us because we have successfully reached our budget numbers. We have...

Nov 2022
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Manager

Other Observations & Comments

There are thousands and thousands of codes that come in and are created yearly. If CompuGroup...

Nov 2022
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Manager

Functionality and Upgrades

Things have gone fairly smoothly with the system. Its updates have been helpful, and they haven't...

Jun 2022
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VP/Other Executive

Relationship

eMDs is great at what they do, but the vendor has shifted hands a few times and is now owned by...

May 2022
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VP/Other Executive

ROI / Cost

The vendor could do better by implementing other products within Aprima PM so that we don't have to...

May 2022
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VP/Other Executive

Functionality and Upgrades

Aprima PM allows me to do a lot of different things, such as tracking different financial centers...

May 2022
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CEO/President

Relationship

The phone support and web support from eMDs are both excellent. If eMDs has outages with any...

May 2022
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CEO/President

ROI / Cost

Aprima PM has facilitated a lot of tangible outcomes for us. It has been excellent in that regard.

May 2022
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CEO/President

Interfacing and Integration

Aprima PM integrates seamlessly on the physician side. Clinical notes and documentation are very...

May 2022
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CEO/President

Future Outlook

There have been a few times when we have done comparisons of Aprima PM with other systems. We have...

May 2022
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CEO/President

Functionality and Upgrades

I would purchase Aprima PM again today for the same reasons we got it originally. But things have...

May 2022
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CEO/President

Service and Support

eMDs keeps their promises as well as I can expect them to. Sometimes, there are things we ask to...

May 2022
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CEO/President

Implementation and Training

We haven't implemented anything in a very long time, but in terms of upgrades, sometimes the...

May 2022
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CEO/President

Functionality and Upgrades

I am very happy with Aprima PM. It does well with organizing patients. Aprima PM is way easier to...

May 2022
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Manager

Implementation and Training

The vendor offers a lot of trainings, and they do a lot of conferences and crash courses. However,...

Apr 2022
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Manager

Functionality and Upgrades

The system's upgrades tend to cause issues. The system's last upgrade caused a ton of billing...

Apr 2022
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Manager

Relationship

When the system was acquired, a lot of its original management team was lost. Then the COVID-19...

Apr 2022
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Manager

ROI / Cost

The vendor doesn't avoid charging us for every little thing. Our charges weren't unforeseen, but we...

Apr 2022
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Manager

Functionality and Upgrades

The system isn't bad once users are familiar with it, but there are a lot of things in it that could...

Apr 2022
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Manager

Interfacing and Integration

We have some interfaces set up for local immunizations and eligibility. The vendor is willing to...

Apr 2022
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Manager

Service and Support

In a lot of cases, the tickets that we open with the vendor aren't resolved quickly. We know how to...

Apr 2022
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Manager

Service and Support

The vendor's support people aren't proactive. We find out about outages or issues from our own...

Apr 2022
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Manager

Service and Support

The integrations are not very timely, but eMDs gets them done, and they are always good.

Mar 2022
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Manager

Service and Support

The service is definitely not proactive. For example, sometimes we find out about something and call...

Mar 2022
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Manager

Implementation and Training

At first, we had some struggles with the implementation. We didn't have a good trainer, so we...

Mar 2022
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Manager

Service and Support

We really wish we had one personal support person to talk to because they could explain things to us...

Mar 2022
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Manager

Interfacing and Integration

Some vendors' EHR and PM systems are separate, and that seems cumbersome. I like that eMDs' EHR and...

Mar 2022
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Manager

ROI / Cost

Our support bill is quite large every year, so I do think eMDs nickel-and-dimes on everything.

Mar 2022
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CEO/President

Future Outlook

Because of the recent acquisition, I am still a little nervous, but I think our satisfaction with...

Feb 2022
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CEO/President

Functionality and Upgrades

I love the reports in Aprima PM, and I can get them easily. I don’t have to get a spreadsheet and...

Feb 2022
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CEO/President

Functionality and Upgrades

Once in a while, there are silly changes with Medicare and everybody else, and we have a hard time...

Feb 2022
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