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HSP (MediTrac) Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

ROI / Cost (care and feeding)

As far as nickel-and-diming goes, the only thing that I know that Conduent charges for is open...

Dec 2020
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Manager

Other Observations & Comments

Driving tangible outcomes is one thing that we have had some issues with. There are just some things...

Dec 2020
(0)
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Manager

Lessons Learned

I would probably recommend Conduent. For claims, we love the system. It is very simple to use. We...

Dec 2020
(0)
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VP/Other Executive

Service and Support

Throughout the COVID-19 crisis, there really hasn't been a lot of need for Conduent from a...

Dec 2020
(0)
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VP/Other Executive

Service and Support

There is nothing that Conduent hasn't done that they said they would do, but there have been...

Dec 2020
(0)
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Director

Functionality and Upgrades

We love the application, and it is meeting our needs. It is helping us grow our company. It has...

Dec 2020
(0)
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Director

Technology

Conduent is in the process of developing a web-based application. It hasn’t been delivered yet. The...

Dec 2020
(0)
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Director

Service and Support

Conduent, the current owners of HSP, has been very supportive and responsive to any needs that we...

Dec 2020
(0)
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Director

Functionality and Upgrades

The only suggestion I have is for the vendor to test more internally before upgrades get rolled out....

Dec 2020
(0)
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CEO/President

Service and Support

HSP was sold to Conduent, and I had a special relationship with HSP. We can have that with small...

Dec 2020
(0)
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CEO/President

Relationship

The executives are involved with the whole process, and they are frequently on calls too. The...

Dec 2020
(0)
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CEO/President

Service and Support

I would purchase the system again if it was with HSP. I don’t know how they would treat me as a...

Dec 2020
(0)
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CEO/President

Service and Support

So far, Conduent has kept their promises. I am very wary of a bigger corporation. I have to make...

Dec 2020
(0)
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CEO/President

Service and Support

Conduent charges for everything. We buy a number of hours on top of our licensing agreement, and the...

Dec 2020
(0)
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CEO/President

Other Observations & Comments

When we are dealing with a big company like Conduent, there is always something in the back of my...

Dec 2020
(0)
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CFO

Lessons Learned

Conduent’s implementation services are not always perfect, but Conduent does exactly what we need...

Nov 2020
(0)
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CFO

Interfacing and Integration

We don’t ask Conduent for a lot of support for our integration goals. We chose the system because it...

Nov 2020
(0)
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CFO

Win/Loss - Why they were selected (by current clients)

I recommend Conduent all the time. We were looking at a different vendor at the same time we were...

Nov 2020
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CFO

Service and Support

We don’t ask for a lot of executive involvement. We can get ahold of whoever we need to get ahold of...

Nov 2020
(0)
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 or  to see details.

CFO

Lessons Learned

We like to know the nitty-gritty about the software we purchase. I talk to other organizations that...

Nov 2020
(0)
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CFO

Technology

The only thing that is somewhat lacking on the technology side is the speed of the system sometimes,...

Nov 2020
(0)
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CFO

Implementation and Training

The implementation team really needed somebody dedicated to training. Learning the system was a...

Nov 2020
(0)
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CFO

Functionality and Upgrades

I don’t see any reason we would switch systems. Conduent has delivered on what we have asked them to...

Nov 2020
(0)
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CFO

Functionality and Upgrades

Conduent’s software upgrades have been pretty solid. The release for the newer version was really...

Nov 2020
(0)
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CFO

Functionality and Upgrades

Things have been good with HSP. It has done exactly what we wanted it to do. We did a big RFP...

Nov 2020
(0)
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CFO

Functionality and Upgrades

We don’t use HSP for anything except claims, for the most part. The functionality on the billing and...

Nov 2020
(0)
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CFO

Sales and Contracting

There were some things that were a bit oversold during the sales process. There are a couple of...

Nov 2020
(0)
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CFO

ROI / Cost (care and feeding)

I have been with previous vendors, and Conduent is on the low end in terms of what gets charged....

Nov 2020
(0)
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CIO

Service and Support

Over the last year, the vendor has made some investments. Their communication has picked up along...

Mar 2020
(0)
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CIO

Functionality and Upgrades

With releases, we go through a process of testing and making sure that all the environments match...

Mar 2020
(0)
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CIO

Relationship

The vendor holds regular meetings at the executive level, the technical level, and the frontline...

Mar 2020
(0)
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CIO

Technology

Conduent might be reengineering the system to make it more web focused and cloud based. I would like...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

As volumes were picking on the HIX side, we really had to peel things off with another vendor. So we...

Feb 2020
(0)
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VP/Other Executive

Relationship

Something that is interesting is we get really inconsistent results from the vendor. There has been...

Feb 2020
(0)
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VP/Other Executive

Relationship

There are times when the vendor steps up, and there are times when they are supposed to step out....

Feb 2020
(0)
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VP/Other Executive

Other Observations & Comments

Conduent has the capability to support our integration goas, but the process is so complex.

Feb 2020
(0)
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VP/Other Executive

Other Observations & Comments

We use another system for Medicare Advantage billing and enrollment and another system for HIX...

Feb 2020
(0)
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