HSP (MediTrac) Commentary
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Subject Expert
Boyd Stewart
Vice President of Payer/Provider Collaboratio
KLAS Vice President of Payer/Provider Collaboratio - Boyd Stewart
 
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User Commentary

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CIO

Product

One win in the third-party administrator world is that web portals are leading to a more streamlined...

Mar 2024
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CIO

Loyalty, Relationship

I have seen some of Conduent’s road map, and some of the things that they have told their clients...

Mar 2024
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CIO

Culture

Some of the things that Conduent is trying to do have value and fall along the lines of changing the...

Mar 2024
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CIO

Product

Lately, my experience with HSP has been okay. It is still a pretty strong product in the market, and...

Mar 2024
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CIO

Product

Where Conduent has really fallen off a little is in quality control, and I would like to see them...

Mar 2024
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CIO

Relationship

Conduent has slipped in their client support quality in recent years, and they should work on that....

Mar 2024
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Director

Relationship

The Conduent team has always been helpful and has been a key part of our growth over the years.

Jan 2024
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VP/Other Executive

Operations

Conduent's training was a series of modules that walked us through each functionality and...

Oct 2023
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VP/Other Executive

Product

There are a lot of functionalities in the system that aren't quite complete. It isn't as much that...

Oct 2023
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VP/Other Executive

Relationship

A lot of our issues come from Conduent not keeping us informed of the system's development lifecycle...

Oct 2023
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VP/Other Executive

Relationship

We have a good account representative whose duty it is to solve our problems.

Oct 2023
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VP/Other Executive

Value

We get a lot of value from the system. It provides a very broad solution for many different types of...

Oct 2023
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VP/Other Executive

Relationship

It is tough for any vendor to be perfect or to keep all of their promises, but we laid out some...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Conduent has a good desire to be in the market and to continue to be a leading vendor, but I don't...

Oct 2023
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VP/Other Executive

Relationship

I really appreciate Conduent's frontline people. If we have an issue with who we are working with,...

Oct 2023
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