Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)


HSP (MediTrac) Comments
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

As far as nickel-and-diming goes, the only thing that I know that Conduent charges for is open...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Driving tangible outcomes is one thing that we have had some issues with. There are just some things...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would probably recommend Conduent. For claims, we love the system. It is very simple to use. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Throughout the COVID-19 crisis, there really hasn't been a lot of need for Conduent from a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is nothing that Conduent hasn't done that they said they would do, but there have been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We love the application, and it is meeting our needs. It is helping us grow our company. It has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent is in the process of developing a web-based application. It hasn’t been delivered yet. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Conduent, the current owners of HSP, has been very supportive and responsive to any needs that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only suggestion I have is for the vendor to test more internally before upgrades get rolled out....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

HSP was sold to Conduent, and I had a special relationship with HSP. We can have that with small...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The executives are involved with the whole process, and they are frequently on calls too. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would purchase the system again if it was with HSP. I don’t know how they would treat me as a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

So far, Conduent has kept their promises. I am very wary of a bigger corporation. I have to make...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Conduent charges for everything. We buy a number of hours on top of our licensing agreement, and the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we are dealing with a big company like Conduent, there is always something in the back of my...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Conduent’s implementation services are not always perfect, but Conduent does exactly what we need...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We don’t ask Conduent for a lot of support for our integration goals. We chose the system because it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I recommend Conduent all the time. We were looking at a different vendor at the same time we were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We don’t ask for a lot of executive involvement. We can get ahold of whoever we need to get ahold of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We like to know the nitty-gritty about the software we purchase. I talk to other organizations that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The only thing that is somewhat lacking on the technology side is the speed of the system sometimes,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The implementation team really needed somebody dedicated to training. Learning the system was a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don’t see any reason we would switch systems. Conduent has delivered on what we have asked them to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Conduent’s software upgrades have been pretty solid. The release for the newer version was really...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Things have been good with HSP. It has done exactly what we wanted it to do. We did a big RFP...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We don’t use HSP for anything except claims, for the most part. The functionality on the billing and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There were some things that were a bit oversold during the sales process. There are a couple of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I have been with previous vendors, and Conduent is on the low end in terms of what gets charged....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF