HSP (MediTrac) Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 6:15:38 AM and Model.EvProductId = 90942

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User Commentary

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CIO

Service and Support

Over the last year, the vendor has made some investments. Their communication has picked up along...

Mar 2020
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CIO

Functionality and Upgrades

With releases, we go through a process of testing and making sure that all the environments match...

Mar 2020
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CIO

Relationship

The vendor holds regular meetings at the executive level, the technical level, and the frontline...

Mar 2020
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CIO

Technology

Conduent might be reengineering the system to make it more web focused and cloud based. I would like...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

As volumes were picking on the HIX side, we really had to peel things off with another vendor. So we...

Feb 2020
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VP/Other Executive

Relationship

Something that is interesting is we get really inconsistent results from the vendor. There has been...

Feb 2020
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VP/Other Executive

Relationship

There are times when the vendor steps up, and there are times when they are supposed to step out....

Feb 2020
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VP/Other Executive

Other Observations & Comments

Conduent has the capability to support our integration goas, but the process is so complex.

Feb 2020
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VP/Other Executive

Other Observations & Comments

We use another system for Medicare Advantage billing and enrollment and another system for HIX...

Feb 2020
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CIO

Relationship

There is a sense that Conduent has our back or that there is a partnership. In every place I thought...

Jan 2020
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CIO

Other Observations & Comments

Conduent’s biggest failure was not being thorough in selecting good project managers. But Conduent...

Jan 2020
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CIO

Functionality and Upgrades

We have done a few upgrades with Conduent. Each one has taken an afternoon and has not had any...

Jan 2020
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CIO

ROI / Cost (care and feeding)

MediTrac does everything that Health Solutions Plus said it would do and more. We have not been...

Jan 2020
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CIO

Functionality and Upgrades

MediTrac has some GUI things that need some work in order to make the tool easier to use.

Jan 2020
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CIO

Relationship

Other than seeing a Conduent person from across the room, I deal with only Health Solutions Plus...

Jan 2020
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CIO

Other Observations & Comments

I would have voted for Health Solutions Plus (HSP) to not become Conduent because Conduent just...

Jan 2020
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CIO

Service and Support

As any product does, MediTrac has issues. That is not because of Health Solutions Plus (HSP); that...

Jan 2020
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CIO

Implementation and Training

Conduent has been on-site for most everything for the implementation.

Jan 2020
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CIO

Relationship

I would rate the Health Solutions Plus (HSP) executives very high and the Conduent executives very...

Jan 2020
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CIO

Implementation and Training

The success of the implementation wasn’t so much about the timeline as it was the actual quality....

Jan 2020
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Manager

Functionality and Upgrades

Conduent keeps promises from a service perspective. Their software is very solid, reliable, and...

Jan 2020
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Manager

Service and Support

We usually find challenges in customer service with Conduent. We are growing as an organization, and...

Jan 2020
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Manager

ROI / Cost (care and feeding)

For the upgrades, HSP doesn't really provide too much support. The upgrade process is pretty much...

Jan 2020
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Manager

Implementation and Training

The documentation is excellent with MediTrac, but there really isn't any ongoing training. We have...

Jan 2020
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Manager

Other Observations & Comments

We do have some issues with MediTrac, like application slowness, but I think a lot of our issues are...

Jan 2020
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Manager

Interfacing and Integration

We have a piece that is becoming a big part of the business that MediTrac doesn't support or at...

Jan 2020
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Manager

Functionality and Upgrades

I would say the quality of MediTrac's code is excellent. With the QA process, I at least feel...

Jan 2020
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Manager

Technology

I would recommend MediTrac to a mid-size enterprise or an organization that is not a large...

Jan 2020
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Manager

Other Observations & Comments

The response time from Conduent is not what we typically need; it is usually lacking. However, I do...

Jan 2020
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Manager

Other Observations & Comments

The vendor definitely takes steps to integrate things, particularly performance-type improvements,...

Jan 2020
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Manager

Interfacing and Integration

We have a relatively new relationship with Conduent’s executives. I have been engaged with the...

Jan 2020
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Manager

ROI / Cost (care and feeding)

For the overall support that we pay for and the functionality MediTrac provides, I think the...

Jan 2020
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Manager

Service and Support

It would be valuable for us to have a dedicated support team from Conduent, to have a more direct...

Jan 2020
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Manager

Other Observations & Comments

I am not sure what my opinion of the acquisition with Conduent is yet. Conduent is a much larger...

Nov 2019
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Manager

Other Observations & Comments

There are always things that Conduent can improve. The vendor has an excellent support team. I would...

Nov 2019
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Manager

Other Observations & Comments

The Conduent product is part of our long-term plans. We are not opposed to changing though. Just...

Nov 2019
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Manager

Implementation and Training

Conduent keeps all their promises. Our initial training with them was decent. We haven’t had any...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The tool does what Conduent says it can. We have gleaned more operational efficiencies than we...

Sep 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Conduent's pricing is extremely competitive. The value is there, but there are certain areas where...

Sep 2019
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VP/Other Executive

Technology

The proof is in the pudding. There are a few things that Conduent has laid out in their vision, and...

Sep 2019
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VP/Other Executive

Implementation and Training

Conduent could do a bit better in the training area. The training could be more robust, detailed,...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

Conduent's system could be a lot more intuitive in the utilization review area. That area seems to...

Sep 2019
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VP/Other Executive

Service and Support

In terms of support, Conduent comes through for the most part. There are some issues with...

Sep 2019
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VP/Other Executive

Relationship

We have a regular meeting with our Conduent account representative. That meeting is pretty open. We...

Sep 2019
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VP/Other Executive

ROI / Cost (care and feeding)

For the most part, nickel-and-diming isn't the norm; it is a rare event. Conduent is usually very...

Sep 2019
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VP/Other Executive

Technology

Health Solutions Plus was recently acquired by Conduent. Health Solutions Plus has a more mature...

Sep 2019
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Director

Other Observations & Comments

The system isn't as good as it was last year. During Conduent's acquisition of Health Solutions...

Aug 2019
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Director

Other Observations & Comments

Health Solutions Plus' product is great at entering workflows, reminders, and letters to track care...

Aug 2019
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Director

Other Observations & Comments

Conduent avoids nickel-and-diming. They are starting to want to sell us services over and above what...

Aug 2019
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Director

Functionality and Upgrades

We are back to our normal schedule, time frame, and rhythm. The product has been at the level of the...

Aug 2019
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Director

Functionality and Upgrades

We are happy with Conduent, and we are going to stay with them and the application. Health Solutions...

Aug 2019
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Director

Functionality and Upgrades

The fact that Conduent is moving their product to the cloud is a great thing. Based on what we have...

Aug 2019
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Director

Functionality and Upgrades

We are working with Conduent because individual billing is probably their weakest area. The fact...

Aug 2019
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VP/Other Executive

Functionality and Upgrades

Conduent is not very responsive when we ask for support, enhancement changes, or the ability to turn...

Jun 2019
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VP/Other Executive

Functionality and Upgrades

In the grand scheme of things, we are a smaller health plan, so we can't really get what we need...

Jun 2019
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VP/Other Executive

Technology

The technology footprint that is supporting our health plan right now is comprised of a bunch of...

Jun 2019
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Director

Service and Support

Sometimes, getting someone scheduled for support is not easy. We do weekend updates, and some of the...

Jun 2019
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Director

Implementation and Training

The software isn’t built in a way that allows the modules to talk to each other like a web...

Jun 2019
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Director

Technology

Improved performance and speed would make the tool better.

Jun 2019
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Director

Functionality and Upgrades

I am looking for a more robust utilization management system. We have been enhancing the system...

Jun 2019
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Director

Service and Support

We can log defects in the system, but there is not a way to retrieve the status of those defects. We...

Jun 2019
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Director

Relationship

We used to have monthly meetings with the vendor, but as far as I can tell, we haven’t had one for...

Jun 2019
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Director

Implementation and Training

The model that we have implemented, in which the vendor has control over the software, is probably...

Jun 2019
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Director

Service and Support

Since the acquisition by Conduent, we have felt as though there are more resources available than...

Jun 2019
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Analyst/Coordinator

Service and Support

If there is a problem, Conduent tells us that the problem will be fixed with the next update. We...

Jun 2019
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Analyst/Coordinator

Implementation and Training

We have to do all of the testing when we get upgrades. Conduent doesn't have anyone who can show us...

Jun 2019
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Analyst/Coordinator

Service and Support

The product does what it is supposed to do, but we have to figure out things ourselves.

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

We have to take a lot of steps and do a lot of manual work and clicking. That is a lot to remember...

Jun 2019
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Analyst/Coordinator

Service and Support

We can put in support tickets, but the tickets won't necessarily get completed. The tickets should...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

We can get reports, but a lot of the reports are blank. We have to know how to finagle the program...

Jun 2019
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Analyst/Coordinator

Technology

Health Solutions Plus’ system looks like it was built on DOS.

May 2019
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Analyst/Coordinator

Interfacing and Integration

Some of the automation in MediTrac wasn't exactly what our users envisioned. But the system...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

When Health Solutions Plus pushes out a new release, they don't give us the notes until they...

May 2019
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Analyst/Coordinator

Lessons Learned

When we were doing our RFP process, I went on a couple of site visits. The organizations I visited...

May 2019
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CIO

Relationship

The vendor's responsiveness has always been good, but it has gotten a little better since the...

May 2019
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CIO

Functionality and Upgrades

MediTrac scales well enough. We had to do some things to adjust to the way the data extractions are...

May 2019
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CIO

Relationship

The same people that we were talking to before Conduent acquired Health Solutions Plus are still...

May 2019
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CIO

Future Outlook

The vendor has shared their short-term and long-term plans. The short-term plans are nothing earth...

May 2019
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VP/Other Executive

Functionality and Upgrades

Conduent could be more helpful by having more comprehensive manuals and user guides that clearly...

Jan 2019
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Director

Other Observations & Comments

I have been working with the system for a while. Conduent is very good at responding to defects, but...

Jan 2019
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Director

Other Observations & Comments

Conduent is becoming more streamlined and is developing things, but the process is slow. Ultimately,...

Jan 2019
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