HSP (MediTrac) Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Product
One win in the third-party administrator world is that web portals are leading to a more streamlined...
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Loyalty, Relationship
I have seen some of Conduent’s road map, and some of the things that they have told their clients...
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Culture
Some of the things that Conduent is trying to do have value and fall along the lines of changing the...
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Product
Lately, my experience with HSP has been okay. It is still a pretty strong product in the market, and...
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Product
Where Conduent has really fallen off a little is in quality control, and I would like to see them...
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Relationship
Conduent has slipped in their client support quality in recent years, and they should work on that....
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Relationship
The Conduent team has always been helpful and has been a key part of our growth over the years.
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Operations
Conduent's training was a series of modules that walked us through each functionality and...
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Product
There are a lot of functionalities in the system that aren't quite complete. It isn't as much that...
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Relationship
A lot of our issues come from Conduent not keeping us informed of the system's development lifecycle...
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Relationship
We have a good account representative whose duty it is to solve our problems.
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Value
We get a lot of value from the system. It provides a very broad solution for many different types of...
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Relationship
It is tough for any vendor to be perfect or to keep all of their promises, but we laid out some...
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Loyalty, Relationship
Conduent has a good desire to be in the market and to continue to be a leading vendor, but I don't...
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Relationship
I really appreciate Conduent's frontline people. If we have an issue with who we are working with,...
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Value
I am starting to see some expenses from Conduent, and I am wondering why we are being charged for...
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Value
The upgrades haven't been great, but everything else with HSP seems to be okay. The vendor is making...
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Relationship
Conduent is experiencing some changes with their leadership and is restructuring to provide better support....
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Operations, Product
Conduent’s upgrades to the product and their testing and release notes about the upgrades could be...
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