HSP (MediTrac) Commentary
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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User Commentary

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Director

Relationship

The Conduent team has always been helpful and has been a key part of our growth over the years.

Jan 2024
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VP/Other Executive

Operations

Conduent's training was a series of modules that walked us through each functionality and...

Oct 2023
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VP/Other Executive

Product

There are a lot of functionalities in the system that aren't quite complete. It isn't as much that...

Oct 2023
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VP/Other Executive

Relationship

A lot of our issues come from Conduent not keeping us informed of the system's development lifecycle...

Oct 2023
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VP/Other Executive

Relationship

We have a good account representative whose duty it is to solve our problems.

Oct 2023
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VP/Other Executive

Value

We get a lot of value from the system. It provides a very broad solution for many different types of...

Oct 2023
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VP/Other Executive

Relationship

It is tough for any vendor to be perfect or to keep all of their promises, but we laid out some...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Conduent has a good desire to be in the market and to continue to be a leading vendor, but I don't...

Oct 2023
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VP/Other Executive

Relationship

I really appreciate Conduent's frontline people. If we have an issue with who we are working with,...

Oct 2023
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Manager

Value

I am starting to see some expenses from Conduent, and I am wondering why we are being charged for...

May 2023
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Manager

Value

The upgrades haven't been great, but everything else with HSP seems to be okay. The vendor is making...

May 2023
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Manager

Relationship

Conduent is experiencing some changes with their leadership and is restructuring to provide better support....

May 2023
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Manager

Operations, Product

Conduent’s upgrades to the product and their testing and release notes about the upgrades could be...

May 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

As we have been building things out and making a significant amount of changes, Conduent has been...

Apr 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Conduent has been extremely good to work with solving problems as they come up. We are building a...

Apr 2023
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