CorroHealth Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Loyalty, Value
With CorroHealth, for hospital billing, I'm not seeing us moving away because compliance is okay,...
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Services
CorroHealth just flipped on the AI switch recently, and that has me concerned regarding our...
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Relationship, Services
The offshore people doing the work are fairly educated, but the challenge that I have mainly with...
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Relationship
CorroHealth’s people are always defensive. If I were running things as a firm, we would know exactly...
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Relationship
We meet with CorroHealth regularly, and our primary contact is great to work with. The team does a...
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Value
I'd rather pay CorroHealth by the record than by the hour because it's so expensive. I always think...
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Services
CorroHealth's offshore coding staff is good overall, although the experience depends on the coder we...
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Operations
On the offshore side, CorroHealth knows the volumes coming in and out, and they're able to adjust...
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Value
CorroHealth has a few coders who are really good, and there are a few we've had to work with a...
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Relationship
My one knock on CorroHealth is that sometimes they try to do more than maybe they're capable of, so...
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Loyalty
CorroHealth is maybe part of our long-term plans just because contracted services are always...
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Relationship
Our experience with CorroHealth has been pretty good. I didn't know too much about CorroHealth...
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Value
CorroHealth’s pricing is pretty fair. We have negotiated some good rates with them.
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Relationship, Operations
CorroHealth has been very responsive and agile in making updates on the go. They are very good...
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Relationship, Operations
CorroHealth’s accuracy is horrible. The auditing done by their teams isn’t up to our standards, and...
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Relationship, Operations
The way the firm conducts domestic audits and provides feedback is solid. The problem is that they...
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Relationship, Operations
The quality of work from CorroHealth’s global team is poor, and the firm isn't supporting that team...
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Relationship, Operations, Value
Outcomes don’t happen without us putting in a lot of effort to work with CorroHealth and try to...
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Relationship
There is a lot of turnover with CorroHealth, and that doesn’t help things. At this point, with how...
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Relationship
The global piece of CorroHealth's outsourced coding makes me just a little bit nervous with the...
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Relationship
I like that I can send any coding to CorroHealth, and they can find a coder to code it...
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Relationship, Operations, Services
CorroHealth meets our expectations, but I can't honestly say that they exceed our expectations. We...
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Operations, Services
We did a lot more work with giving all the requirements and giving more education to the coders for...
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Services, Value
As far as reducing pain points goes, CorroHealth is a little less adaptable. They do offer...
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Operations, Services, Value
Sometimes, if we find some errors that CorroHealth’s coders have made, the firm pulls those coders...
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Value
I don't know that we have had any unexpected costs or charges from CorroHealth.
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Loyalty, Relationship, Services
With CorroHealth, our willingness to work with them again would be due to their response. Typically,...
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Loyalty, Relationship
During COVID-19, nobody could hire coders. I tried, and the domestic teams didn't have coders that...
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Relationship, Operations
CorroHealth's global coders don't meet our productivity standards. For every FTE's worth of work we...
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Relationship, Services
When I reached out to the CorroHealth senior executives about the poor quality of their global...
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Relationship, Operations
The benefits of using offshore resources are that they are cheap and available. For someone to...
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Relationship, Operations
The quality of CorroHealth's domestic coders is good, but the quality of the global coders is not...
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Commentary Summary
Comment Type Breakout