CorroHealth Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Director

Other Observations

We wish CorroHealth had more availability with coders, but with any outsource company, coders are a...

Aug 2022
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Director

Tools and Methodology

CorroHealth provides the assistance and specialties that we need. We provide the work for the firm,...

Aug 2022
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CFO

Relationship

CorroHealth is very professional. When we did coding in-house, there were a lot of personality...

Jun 2022
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Manager

Project Results

I have no concerns about the firm's coding quality or productivity. We get feedback from them on...

Jun 2022
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Director

Tools and Methodology

Overall, things have gone pretty well with CorroHealth. They have been very useful and very good....

Jun 2022
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Director

People and Knowledge

My biggest complaint is about communication. We have had a few communication issues where we have...

Jun 2022
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Director

Other Observations

We had one glitch when CorroHealth switched our coder, and the coder fell behind a little, but...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

We heard about CorroHealth at a conference, and they had some good recommendations from other people...

Jun 2022
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Director

Tools and Methodology

The people that I actually reach out to are the management team of the coders. But those coders...

Jun 2022
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Director

People and Knowledge

One of the things I love about CorroHealth is that our relationship is in a place where I can call...

Jun 2022
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Manager

Project Results

We have been working with CorroHealth for a while on different types of projects. CorroHealth is...

May 2022
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Manager

Relationship

CorroHealth is amenable to change. When we have different things come up, we reach out to...

May 2022
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Manager

People and Knowledge

At times, there have been challenges with a specific coder. The firm reviews that coder. The only...

May 2022
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Manager

People and Knowledge

We lost some of the working relationships we had with the previous company when the company became...

May 2022
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Manager

Project Results

CorroHealth's service meets what has been agreed upon as far as turnaround times go. Because the...

May 2022
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Manager

Project Results

We experienced coding quality issues when the company changed to CorroHealth and took everything...

May 2022
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Manager

Future Outlook

CorroHealth has great reporting, software, and tools; I wish we had some of those ourselves.

May 2022
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Director

Relationship

CorroHealth has always been receptive when we have had problems with the coder or the immediate...

May 2022
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Director

Project Results

Overall, we are very satisfied, and the firm is doing a great job. I am very satisfied with their...

May 2022
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Director

People and Knowledge

We have had a little difficulty with CorroHealth and their supervisor in terms of coordinating when...

May 2022
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Director

Project Results

I have had some issues with some particular areas within the product, including charts and coding....

May 2022
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Manager

Relationship

From a coding perspective, CorroHealth has never let me down. I have called them on very short...

Apr 2022
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Manager

People and Knowledge

CorroHealth’s workers are onshore, and that is important to me. I believe we have a choice about...

Apr 2022
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Manager

ROI and Cost

CorroHealth absolutely avoids charging for every little thing. There are so many things that I feel...

Apr 2022
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Manager

Relationship

We had a bit of a setback in terms of getting started with the management and coordination of the...

Apr 2022
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Manager

Project Results

In the past, we got another coder from CorroHealth, and it took them a few days to reach our...

Apr 2022
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Director

Tools and Methodology

CorroHealth communicates with us well, and they hold their coders accountable. The firm responds...

Apr 2022
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Manager

Future Outlook

The firm is changing how they are going to audit their coders, and I have some concerns about their...

Apr 2022
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Manager

People and Knowledge

Out of the gate, the coders’ strategic ability is low, but as we mold them and get them accustomed...

Apr 2022
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Manager

Future Outlook

The firm has gone through a lot of changes with the merger from TrustHCS to CorroHealth. There is...

Apr 2022
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Manager

Relationship

The firm has consistently met our expectations, but they have not exceeded them. The people from the...

Mar 2022
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Manager

People and Knowledge

I would like to see the firm improve their training process. When a coder is added to my account, it...

Mar 2022
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Manager

Relationship

The firm's management team is great. All the upper management is great to deal with. They are very...

Mar 2022
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CFO

Win/Loss - Why they were selected (by current clients)

When ICD-10 was going into place, we were at a crossroad of either hiring certified ICD-10 coders or...

Mar 2022
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CFO

People and Knowledge

Nothing really changed all that much when the firm went from TrustHCS to CorroHealth. The only thing...

Mar 2022
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CFO

Project Results

Our coder is good. They ask a lot of questions, and nobody really seems to have any issues. We get a...

Mar 2022
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CFO

Tools and Methodology

I can send an email and get a fairly quick response. If I have a question for the coder, I get a...

Mar 2022
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CFO

Other Observations

When the firm was TrustHCS, everything was free. With CorroHealth, a lot of things are free, but if...

Mar 2022
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CFO

Project Results

Even during COVID-19, which we are still in the middle of, nothing with CorroHealth really slowed...

Mar 2022
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CFO

Tools and Methodology

With CorroHealth’s reporting, we can see exactly what our providers are doing. If we have a provider...

Mar 2022
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Director

Tools and Methodology

Our transition to CorroHealth was very smooth and quick. Within two weeks, we were up and running...

Dec 2021
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Director

ROI and Cost

We aren't back to where we were before the pandemic, but our feedback and financial picture show...

Dec 2021
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Director

Project Results

We worked with several outsourced coding companies, and CorroHealth was the second one we went to. I...

Nov 2021
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Director

People and Knowledge

CorroHealth could improve the quality of their staff by having better subject matter knowledge. They...

Nov 2021
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Director

Tools and Methodology

CorroHealth offered educational resources for our coders, and those were very helpful. If there were...

Nov 2021
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Director

Other Observations

CorroHealth is just another coding company to me. They were not the least expensive one we worked...

Nov 2021
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Manager

People and Knowledge

For the most part, our experience with CorroHealth has been good. We have had to work through a few...

Nov 2021
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Manager

Relationship

I wouldn't say that CorroHealth consistently exceeded our expectations. There were some...

Nov 2021
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Manager

Relationship

Before the firm became CorroHealth, they were TrustHCS. The firm had some struggles during that...

Nov 2021
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Manager

Relationship

We have had communication issues with some of CorroHealth's coding staff members. For example, if a...

Nov 2021
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Manager

Tools and Methodology

CorroHealth is doing a pretty good job. They do a lot of education, and that is great. They also...

Nov 2021
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Manager

Relationship

CorroHealth is good about communicating and following up. We have had the same representative for a...

Nov 2021
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Manager

Relationship

The frontline staff from CorroHealth is very good at what they do. I would recommend CorroHealth to...

Nov 2021
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Manager

Project Results

CorroHealth helps us with denials. They help us find ways to take care of denials. Only a few...

Nov 2021
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VP/Other Executive

Project Results

We have audited CorroHealth several times, and the coding quality has been solid the whole time, so...

Nov 2021
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VP/Other Executive

Sales and Contracting

Each meeting turns into an attempt or a failed tactic for CorroHealth to try to get more business....

Nov 2021
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VP/Other Executive

Relationship

Things have improved with the firm, but we ask a lot of questions, and it is not easy to get a...

Nov 2021
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VP/Other Executive

Tools and Methodology

The data CorroHealth shares isn't clear. Even the terminology they use feels unclear. They...

Nov 2021
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VP/Other Executive

People and Knowledge

Based on how well CorroHealth is coding and the fact that we have not had an issue, I would rate the...

Nov 2021
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VP/Other Executive

Other Observations

The feedback we get from CorroHealth is too general. I want a much more directed course of action. I...

Nov 2021
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Director

People and Knowledge

We have regular meetings with our sales representative, a senior leader, and a coding manager, and...

Oct 2021
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Director

Future Outlook

If someone would have asked me before the merger whether I was going to stick with CorroHealth, I...

Oct 2021
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Director

People and Knowledge

I present at regular meetings, and when I notice discrepancies or cases where CorroHealth had an...

Oct 2021
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VP/Other Executive

People and Knowledge

CorroHealth partners with us for coding. They hire very knowledgeable coders who do very good work....

Oct 2021
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VP/Other Executive

Relationship

CorroHealth reacts when we identify any issues. They jump right on issues and correct problems...

Oct 2021
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Director

People and Knowledge

CorroHealth had a lot of turnover and change with their coders, and there is always a learning curve....

Oct 2021
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Director

Relationship

Since the merger, it takes CorroHealth longer to respond. I think they are overstretched. When I...

Oct 2021
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Director

Relationship

Some of the coding was done in a rush. I received a lot of feedback from my business office about...

Oct 2021
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Director

Sales and Contracting

We had a charge in our invoice for something that wasn't in our contract, and I wasn't aware of the...

Oct 2021
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Director

Tools and Methodology

We have very minimal denial returns, so in my mind, the coders are very knowledgeable. CorroHealth...

Oct 2021
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Director

Relationship

I expected the firm’s turnaround time to be quicker than it was. The issue could have been the...

Oct 2021
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Director

Relationship

The firm had a change recently, but the previous management did very well. Those people were...

Oct 2021
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Director

Relationship

I had some good experiences with the firm’s executives. However, toward the end, there was a lack of...

Oct 2021
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Director

Other Observations

My recommendation of the firm would be neutral. I would tell others about my experience. CorroHealth...

Oct 2021
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Analyst/Coordinator

Tools and Methodology

CorroHealth is great. They do everything, but if we have any problems, I definitely can go in and...

Oct 2021
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Analyst/Coordinator

People and Knowledge

CorroHealth does have some issues with new coders. A lot of the time, the firm doesn't educate the...

Oct 2021
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Analyst/Coordinator

Relationship

Whatever issues we have, CorroHealth jumps on them. When I mention something to the firm, they...

Oct 2021
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Director

Project Results

CorroHealth ties their performance standards to our frequent meetings. CorroHealth is very goal and...

Oct 2021
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