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CorroHealth Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

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User Commentary

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Other C-Suite

With CorroHealth, for hospital billing, I'm not seeing us moving away because compliance is okay,...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Other C-Suite

CorroHealth just flipped on the AI switch recently, and that has me concerned regarding our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Other C-Suite

The offshore people doing the work are fairly educated, but the challenge that I have mainly with...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Other C-Suite

CorroHealth’s people are always defensive. If I were running things as a firm, we would know exactly...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We meet with CorroHealth regularly, and our primary contact is great to work with. The team does a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I'd rather pay CorroHealth by the record than by the hour because it's so expensive. I always think...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

CorroHealth's offshore coding staff is good overall, although the experience depends on the coder we...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

On the offshore side, CorroHealth knows the volumes coming in and out, and they're able to adjust...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

CorroHealth has a few coders who are really good, and there are a few we've had to work with a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

My one knock on CorroHealth is that sometimes they try to do more than maybe they're capable of, so...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

CorroHealth is maybe part of our long-term plans just because contracted services are always...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Our experience with CorroHealth has been pretty good. I didn't know too much about CorroHealth...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CorroHealth’s pricing is pretty fair. We have negotiated some good rates with them.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

CorroHealth has been very responsive and agile in making updates on the go. They are very good...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

CorroHealth’s accuracy is horrible. The auditing done by their teams isn’t up to our standards, and...

Comment Tone Negative
Pillars Relationship, Operations
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Director

The way the firm conducts domestic audits and provides feedback is solid. The problem is that they...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

The quality of work from CorroHealth’s global team is poor, and the firm isn't supporting that team...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Outcomes don’t happen without us putting in a lot of effort to work with CorroHealth and try to...

Comment Tone Negative
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

There is a lot of turnover with CorroHealth, and that doesn’t help things. At this point, with how...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The global piece of CorroHealth's outsourced coding makes me just a little bit nervous with the...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

I like that I can send any coding to CorroHealth, and they can find a coder to code it...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CorroHealth meets our expectations, but I can't honestly say that they exceed our expectations. We...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

We did a lot more work with giving all the requirements and giving more education to the coders for...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

As far as reducing pain points goes, CorroHealth is a little less adaptable. They do offer...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

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Manager

Sometimes, if we find some errors that CorroHealth’s coders have made, the firm pulls those coders...

Comment Tone Negative
Pillars Operations, Services, Value
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Manager

I don't know that we have had any unexpected costs or charges from CorroHealth.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

With CorroHealth, our willingness to work with them again would be due to their response. Typically,...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Director

During COVID-19, nobody could hire coders. I tried, and the domestic teams didn't have coders that...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

CorroHealth's global coders don't meet our productivity standards. For every FTE's worth of work we...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

When I reached out to the CorroHealth senior executives about the poor quality of their global...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

The benefits of using offshore resources are that they are cheap and available. For someone to...

Comment Tone Negative
Pillars Relationship, Operations
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Director

The quality of CorroHealth's domestic coders is good, but the quality of the global coders is not...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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