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Credible Behavioral Health Enterprise Software
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User Commentary

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VP/Other Executive

In the future, our contract with Credible will be up for renewal. We will be looking to see what...

Oct 2021
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VP/Other Executive

Credible hasn't delivered residential billing functionality. They made promises during the RFP...

Oct 2021
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VP/Other Executive

The implementations of upgrades with Credible are seamless. They don't involve us. They just do the...

Oct 2021
||
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VP/Other Executive

Credible has a lot of turnover, so we don't always know who our sales representative is. However,...

Oct 2021
||
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VP/Other Executive

On top of having to pay for the training module, we also must pay for Credible's high-level...

Oct 2021
||
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VP/Other Executive

The product can be challenging for end users, especially for our direct care staff. Credible could...

Oct 2021
||
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VP/Other Executive

I am pleased with the tangible outcomes, and I am pleased that the system is starting to deliver. We...

Sep 2021
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VP/Other Executive

The initial training was pretty good. The staff reports that the ongoing training is lacking. Users...

Sep 2021
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VP/Other Executive

We have not had any of the problems we had with our last vendor. Credible's system was not the most...

Sep 2021
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VP/Other Executive

We love Credible. The staff like the system; it is easy to use. But we can’t say that we have been...

Sep 2021
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VP/Other Executive

We were having an extreme problem with a client who needed some guidance. We got on the Credible...

Sep 2021
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VP/Other Executive

We use a third-party product to do data analysis, and we could probably get that through the...

Sep 2021
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VP/Other Executive

Matt Dorman, the CEO, was one of the things that drew us to the system. All of a sudden, he stepped...

Sep 2021
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VP/Other Executive

We can't afford to change systems again. Our partnership with Credible is like a marriage, and we...

Sep 2021
||
(0)
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VP/Other Executive

I desire to have more flexibility, especially as we are looking to use the tool with another...

Sep 2021
||
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VP/Other Executive

We had an issue with Credible, and since then, the executives haven't been very involved. However, I...

Sep 2021
||
(0)
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CIO

The vendor does a monthly update where we learn about any issues that they are working on. If they...

Sep 2021
||
(0)
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CIO

I don't see us moving away from the solution anytime soon. We have heard some good things about...

Sep 2021
||
(0)
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CIO

Credible has some new leadership. Their old leadership promised us certain things like smart forms...

Sep 2021
||
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CIO

Credible's position is that every one of their partners pays the same thing. They don't make deals....

Sep 2021
||
(0)
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CIO

The vendor puts in their contacts that if a new organization moves away from their implementation,...

Sep 2021
||
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CIO

Organizations do the first part of the vendor's training on their own. They use a learning...

Sep 2021
||
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CIO

The solution works as promoted. The vendor didn't give us any vaporware. Their sales folks are...

Sep 2021
||
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CIO

The program doesn't integrate with too much other than Credible's software.

Sep 2021
||
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CIO

There are some things that we would like to see the solution do. It has notifications, but there are...

Sep 2021
||
(0)
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CIO

Credible has grown quite quickly over the last few years. We would like to see a better client...

Sep 2021
||
(0)
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CIO

The vendor holds periodic townhall meetings to let us know how they are doing and what they are...

Sep 2021
||
(0)
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CIO

We have met with numerous organizations that have considered Credible's system. We enjoy working...

Sep 2021
||
(0)
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CIO

When I listen to other companies talk about their different products and the issues that they are...

Sep 2021
||
(0)
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CIO

Any good leader who is coming into a new position is going to do an assessment to figure out where...

Sep 2021
||
(0)
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CIO

Credible is very supportive of all of their partners. That is why they refer to their customers as...

Sep 2021
||
(0)
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CIO

The product is cloud based. We don't have too many connectivity issues with it as long as our...

Sep 2021
||
(0)
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CIO

Credible has what I call a four-tiered reporting system. They have an advanced search option that is...

Sep 2021
||
(0)
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CIO

The solution has web services that allow users to export data and have programmers write other...

Sep 2021
||
(0)
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CEO/President

Overall, I have been very satisfied with the solution. We had previous experience with the solution...

Sep 2021
||
(0)
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CEO/President

I would recommend that users who are looking at EMRs try to stay in the behavioral health niche if...

Sep 2021
||
(0)
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CEO/President

We can purchase additional modules from Credible, but as far as upgrades go, we aren't charged for...

Sep 2021
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(0)
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CEO/President

Credible can always make improvements. In our industry, there are a variety of self-report measures...

Sep 2021
||
(0)
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CEO/President

We can submit task tickets to Credible. Those allow us to keep running tabs on any issues that we...

Sep 2021
||
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CEO/President

Credible's system is pretty intuitive and user friendly. There is a lot to learn about it though. We...

Sep 2021
||
(0)
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CEO/President

We have some younger employees who are experienced with technology and EMRs. Other users are older...

Sep 2021
||
(0)
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Director

Credible's system offers the best billing I have seen. Our success rate for clean claims has never...

Sep 2021
||
(0)
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Director

One benefit of our old software was that we could do a variety of customizations ourselves. We could...

Sep 2021
||
(0)
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Director

Credible is moving to a different payment model that shows all of the charges up front and has...

Sep 2021
||
(0)
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Director

Credible's system has great financial reports. The reports have made financial audits so much...

Sep 2021
||
(0)
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Director

I like the ease of reporting in Credible's system. I am able to give training to managers on how to...

Sep 2021
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(0)
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COO

The system's user friendliness is probably its number-one advantage. The mobile app is another big...

Jun 2021
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(0)
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COO

The number-one thing that the vendor could improve is interoperability with other organizations'...

Jun 2021
||
(0)
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CEO/President

Credible could improve in the proactive customer service area. We have bought a few modules from...

Jun 2021
||
(0)
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CEO/President

Credible hasn't been proactive about developing integrations or communications with other software....

Jun 2021
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(0)
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CEO/President

I like how easy the solution is for end users. It is very intuitive. The process of documenting...

Jun 2021
||
(0)
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Director

When the vendor hasn't delivered on their promises, they have come back and told us that priorities...

Jun 2021
||
(0)
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Director

The solution's strengths and benefits would be its customization, end user satisfaction, and...

Jun 2021
||
(0)
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Director

According to Credible, they are already focused on the things that we want them to innovate, but...

Jun 2021
||
(0)
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Director

The calendar tool in the system is hard to get around. There is not a date picker, so we can't...

May 2021
||
(0)
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Director

The biggest promise the vendor made to us over and over again was that we weren't going to have to...

May 2021
||
(0)
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Director

The system works with very few products. Credible Behavioral Health Enterprise Software doesn't...

May 2021
||
(0)
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Director

The vendor was recently purchased, and they have been improving their support. There were backlogs...

May 2021
||
(0)
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Director

I would tell others that they will get as much out of the product as they put into it. People can...

May 2021
||
(0)
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Director

There are certain things that we have asked for in the system that we believe would make the system...

Apr 2021
||
(0)
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Director

Credible recently merged with Qualifacts. I don't think that their software will remain separate in...

Apr 2021
||
(0)
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Director

As Credible has gotten larger, we have been nickel-and-dimed more and more. The more components we...

Apr 2021
||
(0)
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Director

Credible had a really rough time a few years back. Since then, their quality processes have gotten a...

Apr 2021
||
(0)
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Director

I have extracted information out of the system. I like the tools that the vendor gave us for that. I...

Apr 2021
||
(0)
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Director

I hear complaints from our providers when they have to do multiple clicks for things like refilling...

Apr 2021
||
(0)
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Director

When we have simple issues, Credible can resolve them. But when we have issues that go beyond their...

Apr 2021
||
(0)
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Director

When we first implemented the system, the vendor's folks trained a group of us so that we could...

Apr 2021
||
(0)
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Director

As Credible has grown larger, it has gotten harder and harder to speak with their executives. When...

Apr 2021
||
(0)
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Director

I see the benefits of having an electronic record. That has helped us improve what we do across the...

Apr 2021
||
(0)
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Director

We have had to do a lot of modifications. Credible sent us individuals to help us, but they didn't...

Apr 2021
||
(0)
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Director

Sometimes, Credible doesn't give us very much notice when they are doing upgrades. Occasionally,...

Mar 2021
||
(0)
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Director

Credible has a library of resources but doesn't have a lot of training. We pretty much have to pay...

Mar 2021
||
(0)
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Director

We are able to share information fairly readily, but being able to provide information to external...

Mar 2021
||
(0)
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Director

We get a lot of compliments from external agencies that are auditing us on how easy it is to find...

Mar 2021
||
(0)
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Director

The quality of support varies. Credible has a lot of turnover. They have had people in the past who...

Mar 2021
||
(0)
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Director

The message that we got was that Credible's priorities didn't match our priorities. At one point,...

Mar 2021
||
(0)
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Director

At one point, we went through a series of events where Credible's servers went down. We had some...

Mar 2021
||
(0)
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Director

Credible charges us for storage. If we upload paper documents into the system and go over a certain...

Mar 2021
||
(0)
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COO

I am still happy with Credible. Everything seems to be going well. Having all the clients in one...

Mar 2021
||
(0)
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COO

When we put in a task ticket, somebody responds right away. Issues are usually resolved within 24–48...

Mar 2021
||
(0)
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COO

We are just now getting into doing all the reporting we want. I think once we learn more about the...

Mar 2021
||
(0)
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Manager

I love this solution. We had an incredible implementation manager who taught us a lot about how to...

Mar 2021
||
(0)
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Manager

We have always had issues with the solution due to the way our clients are in different groups but...

Mar 2021
||
(0)
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Manager

If I am unsure about how to proceed with a task, I will consult the vendor for help. The solution...

Mar 2021
||
(0)
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Manager

I am a little dismayed over the vendor's ticketing system. I don't have a lot of task tickets, but I...

Mar 2021
||
(0)
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Manager

The solution's billing and clinical notes work well for the most part. However, I have had one or...

Mar 2021
||
(0)
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Manager

Due to the vendor's merger, I feel somewhat uneasy about the solution's future. We have a lot of...

Mar 2021
||
(0)
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Manager

We have learned a lot from the conferences that we have attended over the years, and we have...

Mar 2021
||
(0)
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COO

A lot of the training is in the knowledge base, and we have to go online and get into it. I would...

Mar 2021
||
(0)
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VP/Other Executive

Credible's system is better than most EHRs, particularly with its user-friendliness and cost. There...

Mar 2021
||
(0)
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Manager

Credible has good training and good modules. Sometimes, though, things are very high level. The...

Mar 2021
||
(0)
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Manager

When we went live, we had a good implementation team. A couple of the modules that we went live with...

Mar 2021
||
(0)
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Manager

The product is very easy to use and easy to train on. We can very easily change things in the...

Mar 2021
||
(0)
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Manager

We don't integrate with a lot of things. We can integrate Credible's system when we need to, such as...

Mar 2021
||
(0)
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Manager

I like the product. It is the best one on the market. We looked at several other options. We pretty...

Mar 2021
||
(0)
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Manager

There are things that I wish were better in Credible's system. If I chose to filter something and...

Mar 2021
||
(0)
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Manager

Credible is slow with delivering new technology. They have had issues in the last couple of years...

Mar 2021
||
(0)
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Manager

Timeliness is an issue, but overall, the vendor keeps their promises. I have had great conversations...

Mar 2021
||
(0)
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Director

The program is solid but lacks what are now commonplace tools, like telehealth integration, a solid...

Mar 2021
||
(0)
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CEO/President

We like the overall ease of use and the ability to adapt the system to meet our needs. The layout is...

Mar 2021
||
(0)
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CEO/President

The vendor really rushed through the implementation. They seemed to be more concerned about meeting...

Mar 2021
||
(0)
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CEO/President

The vendor is very, very unresponsive in terms of support. Reaching anybody is very difficult. When...

Mar 2021
||
(0)
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CIO

Before we went to Credble, we had a small team that we paid a decent amount of money to. We couldn't...

Feb 2021
||
(0)
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CIO

I know that we have some changes coming up this year, but I don't forsee any of those changes...

Feb 2021
||
(0)
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CIO

Everybody comes out with a plan at the beginning of the year, but no one could have predicted...

Feb 2021
||
(0)
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CIO

The things that Credible has rolled out haven't been big. Credible does an excellent job on the...

Feb 2021
||
(0)
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CIO

Credible has plenty of tools out there if we want to set up integration between different providers....

Feb 2021
||
(0)
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CIO

I like that the system is user friendly and that we are able to build our own forms out. I like that...

Feb 2021
||
(0)
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CIO

Credible is really easy to get ahold of. I use the chat if I have a small problem that I need a...

Feb 2021
||
(0)
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CIO

Credible has a quarterly CEO meeting and an all-partners meeting that we can attend, and Credible...

Feb 2021
||
(0)
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CIO

The software works as promoted if it is implemented correctly. I don't think that any vendor keeps...

Feb 2021
||
(0)
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CIO

Some of our clinicians have told me that the product is the easiest one they have used. They really...

Feb 2021
||
(0)
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CIO

Credible has good people that are knowledgeable and helpful. When we have critical problems, it is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If something is Credible's issue, we don't get charged, but if we want an enhancement, we are going...

Feb 2021
||
(0)
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 or  to see details.

CIO

A lot of parts got lost in the implementation. We were also told we were going to get a certain...

Feb 2021
||
(0)
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 or  to see details.

CIO

Our journey with Credible has been interesting. The implementation was not our friend. We had to...

Feb 2021
||
(0)
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CEO/President

My experience with Credible's feedback loops over the years is not good. For example, the fact that...

Jan 2021
||
(0)
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Manager

Credible recently made a series of high-capacity changes to the system, and during the first few...

Jan 2021
||
(0)
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Manager

We have been able to attend some of Credible's training classes. They are improving in the training...

Jan 2021
||
(0)
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 or  to see details.

Manager

We would like tighter integration with our third-party system so that we could run more analytics.

Jan 2021
||
(0)
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 or  to see details.

Manager

Credible is good at sending out bills. They do that very reliably.

Jan 2021
||
(0)
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 or  to see details.

Manager

When Credible sends updates, what those updates contain is horribly communicated. The vendor only...

Jan 2021
||
(0)
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Manager

Credible has a report writer that they claim is SQL compliant. However, we can't run true SQL...

Jan 2021
||
(0)
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Manager

Most of the form-building systems that I have been exposed to provide the ability to put basic logic...

Jan 2021
||
(0)
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Manager

Credible took a step back with their executive involvement. Credible just had a CEO change. Before...

Jan 2021
||
(0)
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