Credible EHR Commentary
Filtered view: All
Subject Expert
Tyson Blauer
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture
I don't think that Qualifacts does a good job of advertising or notifying us of new enhancements.
Login or Create an Account to see details.
Relationship, Product
Qualifacts could probably do a better job on offerings when it comes to CCHBC processes. They are a...
Login or Create an Account to see details.
Culture, Value
The product is a little pricey. In the past, I would have said that the vendor charges for every...
Login or Create an Account to see details.
Product
Nationally, the vendor could probably do better on reporting data outcomes. But statewide is where...
Login or Create an Account to see details.
Relationship, Product
We have so many different types of users. Some folks are technology savvy, and others are completely...
Login or Create an Account to see details.
Culture, Value
I don't feel like Qualifacts charges for every little thing. I feel like they charge for fewer...
Login or Create an Account to see details.
Loyalty, Product
If I were starting over, I would want to look around. I feel like Credible EHR was the best of the...
Login or Create an Account to see details.
Operations
We have partnered with a third party who is very knowledgeable about Credible EHR, and we have...
Login or Create an Account to see details.
Value
We have to do certain billing outside of Credible EHR. When we implemented the system, the vendor...
Login or Create an Account to see details.
Relationship, Product
If Qualifacts doesn't already have a lab in their network, it is almost like we have to go out and...
Login or Create an Account to see details.
Relationship
We are pretty satisfied. Credible EHR does what it needs to. Our staff has gotten used to it, and...
Login or Create an Account to see details.
Culture, Product
Getting data out of the system isn't as easy as the vendor makes it seem unless we buy their BI...
Login or Create an Account to see details.
Product
For the most part, things are pretty good with Credible EHR. We have things set up so that the...
Login or Create an Account to see details.
Loyalty
The product is in our long-term plans, but I kick and scream a little about that. A lot of people...
Login or Create an Account to see details.
Relationship
The vendor's support people are very responsive, so that is nice. The product would be great for a...
Login or Create an Account to see details.
Product, Value
I don't have any huge complaints about Credible EHR. The system has had some stability issues over...
Login or Create an Account to see details.
Relationship
We are a little frustrated because we feel like we have to inform Qualifacts of our issues. It seems...
Login or Create an Account to see details.
Relationship
There have been gains and losses with the Qualifacts acquisition. I think the vendor has gained...
Login or Create an Account to see details.
Product
Qualifacts is focusing on new things, but there are some things that they already have that need...
Login or Create an Account to see details.
Relationship
The vendor's support can be great or it can be terrible. We either get someone who communicates with...
Login or Create an Account to see details.
Loyalty
I would like our satisfaction with Qualifacts to go up. The vendor is trying to move in the right...
Login or Create an Account to see details.
Product
A number of initiatives haven't come to fruition with Qualifacts. For example, there was a work...
Login or Create an Account to see details.
Operations, Product
None of the upgrades for Credible EHR stuck out for me, and that means they weren't all that...
Login or Create an Account to see details.
Product, Value
One of the big issues for us in Credible EHR isn't really so much about design as it is about cost...
Login or Create an Account to see details.
Relationship
Outside of casual conversation at user groups, the process by which users can actually request...
Login or Create an Account to see details.
Relationship
Qualifacts is trying to be responsive. They are talking about CCBHCs and integrated care, and they...
Login or Create an Account to see details.
Operations, Value
Onboarding new staff on Credible EHR is pretty quick and easy. The system is relatively intuitive,...
Login or Create an Account to see details.
Loyalty, Product
I like that Qualifacts is rolling out a lot of new reports and dashboards in their business...
Login or Create an Account to see details.
Product, Value
There are some fundamental things that Credible EHR needs to deliver that it isn’t delivering. For...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts’ customer service is not a good experience. It is becoming harder and harder to reach a...
Login or Create an Account to see details.
Relationship, Product
One of the biggest frustrations for users is whenever there is an update or an upgrade, more things...
Login or Create an Account to see details.
Culture, Value
Qualifacts has made huge strides in not charging for every little thing. We renewed our contract...
Login or Create an Account to see details.
Operations
Qualifacts is trying to improve their training. They are not there yet, but they are trying more...
Login or Create an Account to see details.
Loyalty, Product
For an EHR that is pretty complex, Credible EHR can be pretty user friendly. Most of the important...
Login or Create an Account to see details.
Value
We have been trying very hard to get integrated with our state HIE, and the only barrier there is...
Login or Create an Account to see details.
Value
I don't really require much new technology, but I know that Qualifacts has been trying to roll out...
Login or Create an Account to see details.
Relationship
There is a chat function where we can chat with Qualifacts’ customer support people, and while it...
Login or Create an Account to see details.
Relationship
Qualifacts often has executive-level members joining user committee meetings. I don't know whether...
Login or Create an Account to see details.
Loyalty
Since the system's ownership was transferred from Credible to Qualifacts, we have had nothing but...
Login or Create an Account to see details.
Product
We love the system's reports. We can pull any data that we need from them. One of our executives...
Login or Create an Account to see details.
Loyalty, Relationship
In the next 12 months, I think our overall satisfaction with the system will decrease because...
Login or Create an Account to see details.
Value
Credible EHR is very robust, and because we have been on Credible EHR for so long, we have opted...
Login or Create an Account to see details.
Operations, Value
Credible EHR has a huge manual about the basics of the system. I can find lots of information on...
Login or Create an Account to see details.
Relationship
Since Qualifacts has taken over Credible EHR, customer service has declined a bit. Maybe because...
Login or Create an Account to see details.
Operations
Qualifacts rebranded the look of Credible EHR, and that affected my work and training materials. The...
Login or Create an Account to see details.
Product
I would recommend Credible EHR. Credible EHR is very user friendly for day-to-day work and...
Login or Create an Account to see details.
Product
There are things we would like to see in Credible EHR, and I don't know whether those are possible,...
Login or Create an Account to see details.
Relationship
There has been some talk of better communication around releases that we are not seeing to the...
Login or Create an Account to see details.
Relationship, Operations
Once the user gets trained on the system and gets to know the various pieces, things are a little...
Login or Create an Account to see details.
Product
I would like to see the customizability improved. The product isn't really built for smaller...
Login or Create an Account to see details.
Relationship
If we put in a ticket, the tickets are supposed to be completed within 30 days. We have tickets that...
Login or Create an Account to see details.
Product
The billing piece is difficult, so we are hoping that with somebody else we will have a much...
Login or Create an Account to see details.
Culture, Value
In the beginning, we agreed on what we were going to be charged. As time went on, Qualifacts told us...
Login or Create an Account to see details.
Operations, Product
Qualifacts will send out upgrades. In the past six months, their upgrades have broken certain...
Login or Create an Account to see details.
Culture
In the very beginning, the vendor said if a service wasn't on a treatment plan, it wouldn't be able...
Login or Create an Account to see details.
Product
The vendor does all of our billing, and the product is supposed to be 95% accurate. It is not. We...
Login or Create an Account to see details.
Relationship, Product
If a service is not in a treatment plan, we don't want clinicians to be able to bill for it. That is...
Login or Create an Account to see details.
Operations
Qualifacts does training, and they record things. They offer monthly webinars, but it is hard to be...
Login or Create an Account to see details.
Product
At first, we liked how the system looked. But when we start looking at other systems, Credible EHR...
Login or Create an Account to see details.
Culture, Value
Every time we have a question about something in the system, we have to put in a ticket. Then,...
Login or Create an Account to see details.
Product
Credible EHR has an advanced search function. I love that function, and I wish there were more...
Login or Create an Account to see details.
Operations, Product
The system has a lot of unnecessary steps. I definitely would have made the system more...
Login or Create an Account to see details.
Value
Any time we need help with something, Qualifacts will charge us. We aren't thrilled about that.
Login or Create an Account to see details.
Relationship, Operations, Product
It is difficult for people to get things into the system unless they are really good at building...
Login or Create an Account to see details.
Operations
Our implementation of the system was great, but I think the vendor should provide follow-up after an...
Login or Create an Account to see details.
Relationship
A lot of the time, trying to get someone from Qualifacts on the phone is like moving heaven and...
Login or Create an Account to see details.
Product
There are some billing matrix issues. Being able to pull certain information, like a report, has...
Login or Create an Account to see details.
Relationship, Value
We have a frequent meeting that Qualifacts does not charge us for, but they charge us for every...
Login or Create an Account to see details.
Culture, Value
Qualifacts used to charge for every little thing. If I were asked a while ago whether the vendor...
Login or Create an Account to see details.
Product
If we configure Credible EHR correctly and have the right people working on it, the piece for...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Qualifacts has gotten better as of late, but we have had a number of project rollouts for...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor recognizes some of their deficiencies. They seem to be taking the right steps to improve...
Login or Create an Account to see details.
Relationship
The ticketing system Qualifacts used to have was terrible. Qualifacts was too cheap to buy one, so...
Login or Create an Account to see details.
Loyalty
The training from Qualifacts is reasonably good. Sometimes the vendor wants to charge for training...
Login or Create an Account to see details.
Product
I like Credible EHR. I like the setup of the chart, the navigation bar, and the view of the client...
Login or Create an Account to see details.
Operations
I don't know of any ongoing training that Qualifacts provides. They talked about providing training...
Login or Create an Account to see details.
Culture, Operations
I had a very different experience years ago, but for this implementation, there were a lot of...
Login or Create an Account to see details.
Relationship
The support people we have don't seem to know the answers to any of our questions, and there seems...
Login or Create an Account to see details.
Relationship
We are underneath a certain set of requirements for reporting and things like that, and we have to...
Login or Create an Account to see details.
Operations, Product
Overall, the system is pretty user friendly, and it doesn't take long to train people on how to use...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor will jump on some things, and with other things, we will have tickets out there for...
Login or Create an Account to see details.
Product
Credible EHR is very configurable in that we can set it up how we want to. Very few things are...
Login or Create an Account to see details.
Product
We have the software to do the measurements we need, but we are not actually being provided with...
Login or Create an Account to see details.
Operations, Product
The system is highly configurable, and that is always a good thing for making things work for each...
Login or Create an Account to see details.
Relationship
When we put a ticket in, some of the help desk people are really good, and they walk us through...
Login or Create an Account to see details.
Relationship, Operations
Sometimes things are put out by Qualifacts that might not have been fully tested the way that users...
Login or Create an Account to see details.
Product
One of the issues that we are running into is that things sometimes just stop working in the system....
Login or Create an Account to see details.
Relationship
Right now, my biggest issue with Qualifacts is with their help desk ticket system. I hate that...
Login or Create an Account to see details.
Loyalty, Relationship
Our CEO wishes that Qualifacts would just get everyone on the same platform because it feels like...
Login or Create an Account to see details.
Relationship
The vendor taught us best practices years ago, and many times, we will have an issue with something...
Login or Create an Account to see details.
Relationship, Product
Usually, when the vendor does updates, something breaks, but we haven’t had any issues with the last...
Login or Create an Account to see details.
Product
I don’t dislike Credible EHR, but it is just more of the same. For example, the vendor will put in a...
Login or Create an Account to see details.
Loyalty
We are not looking to keep Credible EHR as part of our long-term plan. Throughout the years,...
Login or Create an Account to see details.
Product
If an organization has a small footprint or a small solution, Credible EHR might be the best way to...
Login or Create an Account to see details.
Value
Credible nickel-and-dimes us. There have been times when they fixed things that they broke, and they...
Login or Create an Account to see details.
Relationship, Product
When we go with new updates or modules, the solutions that Credible gives us do not seem to be...
Login or Create an Account to see details.
Product
Credible EHR meets some of our needs and does some of those things really well. For example, on the...
Login or Create an Account to see details.
Value
Looking at the market, we can’t find a price range like what we see for Credible EHR.
Login or Create an Account to see details.
Value
We have had some pretty significant billing issues with Qualifacts. Every time we reach out to them,...
Login or Create an Account to see details.
Product
Credible EHR isn't very user friendly. It is a complicated interface, and there are too many things...
Login or Create an Account to see details.
Value
We don't get our money's worth for the amount that the vendor charges. There are too many things...
Login or Create an Account to see details.
Product, Value
The scheduling system and the form builder in Credible EHR are old and clunky and can get confusing....
Login or Create an Account to see details.
Relationship, Product
Qualifacts has had a new CEO every year for the past three years. They are always trying to fix the...
Login or Create an Account to see details.
Product
Sometimes, Credible EHR can be a little complicated, but despite our complaints, the solution is...
Login or Create an Account to see details.
Product
Credible EHR has good capabilities for building advanced reporting for visits that we can export to...
Login or Create an Account to see details.
Loyalty, Relationship
If I had the choice, I would choose Credible EHR but not Qualifacts. I'm not a fan of Qualifacts....
Login or Create an Account to see details.
Operations
When we did our implementation, it wasn't good. The vendor has made upgrades to the implementation...
Login or Create an Account to see details.
Relationship
When the vendor did upgrades or enhancements in the past, they would send out information. We would...
Login or Create an Account to see details.
Product
The client portal needs work in terms of what the client can put in on their end and have it...
Login or Create an Account to see details.
Relationship
We talk to people, but it is hard to get ahold of people. Our partner success manager changes...
Login or Create an Account to see details.
Operations
I find the product to be very easy to use, and it is visually pleasing. I have heard good things...
Login or Create an Account to see details.
Loyalty
I like the product. I'm used to it. But our agency provides different service lines, and the...
Login or Create an Account to see details.
Culture, Value
I don't feel like we are being charged for every little thing by the vendor. We don't use a lot of...
Login or Create an Account to see details.
Operations, Product
I am pretty technologically literate, and I have found Credible EHR's user interface to be very...
Login or Create an Account to see details.
Product
The product does user-based role security very well. We are able to assign roles and restrict access...
Login or Create an Account to see details.
Relationship
Sometimes the vendor takes a minute to get stuff done or figure things out, but eventually, they do...
Login or Create an Account to see details.
Value
The vendor charges us for a lot. They are fairly expensive. For instance, we needed the vendor’s...
Login or Create an Account to see details.
Operations, Product
We have been able to use the product without blackouts or significant problems. We got some of the...
Login or Create an Account to see details.
Product
The product has not been the easiest to use for prescribing. We had to do a lot of fixes, and it is...
Login or Create an Account to see details.
Product
The product got a facelift. I don't think the facelift has caused any functional problems so that is...
Login or Create an Account to see details.
Product
The thing about the product that everybody always complains about is the amount of clicking. That...
Login or Create an Account to see details.
Operations
Our initial implementation for Credible EHR was before my time with the company. However, we had to...
Login or Create an Account to see details.
Value
In regard to whether we would buy Credible EHR again, I think the answer probably would have been...
Login or Create an Account to see details.
Product
The ease of use for our staff is pretty good in Credible EHR, and the system is pretty intuitive. In...
Login or Create an Account to see details.
Relationship
The new task ticket system with Credible is good, but I don't think that Credible is very proactive...
Login or Create an Account to see details.
Relationship
The vendor’s support has not been consistent. The vendor doesn't take care of state-level problems...
Login or Create an Account to see details.
Relationship, Value
Our IT people get irritated when something should work. If things don't work, we often have to pay...
Login or Create an Account to see details.
Operations
Depending on who does the implementation for Credible EHR, we are sort of stuck with things if the...
Login or Create an Account to see details.
Product
When we bought the product, we were assured that there would be interoperability between Credible...
Login or Create an Account to see details.
Product
The product’s design is average to above average. We have a pretty large volume of turnover, and...
Login or Create an Account to see details.
Product
One way to make the product more intuitive has to do with the treatment planning portion. There are...
Login or Create an Account to see details.
Culture, Operations, Product
With any upgrade, we basically get an instant message sent to us saying that things aren't going to...
Login or Create an Account to see details.
Operations
The vendor is doing better with ongoing training, but things could still be better. If I were to...
Login or Create an Account to see details.
Product
The vendor has never confessed to any dysfunctionality. We are experiencing problems in the billing...
Login or Create an Account to see details.
Relationship, Product
From the vendor’s software developers, there needs to be a better response to what they call task...
Login or Create an Account to see details.
Operations
There is a Qualifacts community for users. We have tried to communicate with the vendor for a long...
Login or Create an Account to see details.
Loyalty
It has been interesting to watch the merger in terms of Qualifacts acquiring the vendor; the...
Login or Create an Account to see details.
Relationship
The vendor used to reach out to us. They don't anymore. They stopped doing that a couple of years...
Login or Create an Account to see details.
Product
Credible’s billing matrix works pretty well for us, and we have decent form design options. We have...
Login or Create an Account to see details.
Product
We struggle quite a bit with Credible’s eMAR. The design and the background are pretty convoluted....
Login or Create an Account to see details.
Relationship, Product
Communication and transparency are hard sometimes with Qualifacts. They could have more complete and...
Login or Create an Account to see details.
Loyalty, Relationship
For my satisfaction with Qualifacts to increase, they need to deliver some of the things that I know...
Login or Create an Account to see details.
Product
We understand that technology isn't perfect, but there are times when Qualifacts will do an upgrade...
Login or Create an Account to see details.
Operations, Product
The most difficult thing with the system is its initial configuration. After that, an organization...
Login or Create an Account to see details.
Relationship, Product
We like that there are a good number of organizations using the system in our area. That is really...
Login or Create an Account to see details.
Relationship
Everyone we have met with from Qualifacts has been able to resolve our issues.
Login or Create an Account to see details.
Operations, Value
The system has made billing 100% better in our organization. Our transition to the system wasn't...
Login or Create an Account to see details.
Culture, Value
If there is any new idea that Qualifacts has, there is another charge. We can connect our...
Login or Create an Account to see details.
Product
Qualifacts has rolled out a new format and a new font, and the product looks cleaner. That is the...
Login or Create an Account to see details.
Value
We have been able to integrate Credible EHR with the pharmacies and also with our labs. But we would...
Login or Create an Account to see details.
Product
Overall, we are happy with Credible EHR. We like the web-based format that works anywhere. We also...
Login or Create an Account to see details.
Relationship
Some glitches in Credible EHR are taking a while to get resolved. If we have a question, the vendor...
Login or Create an Account to see details.
Product
For the most part, Credible EHR is user friendly. But right now, we have to use the navigation...
Login or Create an Account to see details.
Relationship, Operations
When our representatives leave, they try to make it a seamless transition so that we know who to...
Login or Create an Account to see details.
Culture, Value
One thing that is important to understand about the vendor is that they try to charge for every...
Login or Create an Account to see details.
Culture, Relationship
Qualifacts has said that they are going to do an ePrescribing rewrite, but they haven’t been clear...
Login or Create an Account to see details.
Loyalty, Value
I wouldn't necessarily recommend the product, but I wouldn't say stay away from it. For what we pay,...
Login or Create an Account to see details.
Product
The business intelligence portion that we use integrates well with Credible EHR, and we can get...
Login or Create an Account to see details.
Relationship
The vendor recently implemented changes that have made the support appear better. They put in a new...
Login or Create an Account to see details.
Relationship, Product
The vendor does a very good job of thinking outside of the box when we bring up issues, but some...
Login or Create an Account to see details.
Operations
The vendor does upgrades quite frequently, but they don't do a lot of testing beforehand. Anytime...
Login or Create an Account to see details.
Loyalty, Product
Years ago, we were more satisfied with the product quality. But right now, it seems like the product...
Login or Create an Account to see details.
Product
Overall, Credible EHR works well. There are some things that we wish it did better, but it gets us...
Login or Create an Account to see details.
Relationship, Product
Since the merger, the vendor’s quality of service and upgrades has gone down a bit, and that is...
Login or Create an Account to see details.
Product
The medical aspect of Credible EHR, like the prescription drug features, has caused us the most...
Login or Create an Account to see details.
Loyalty
The vendor has been trying to upgrade things in Credible EHR, and they have had all kinds of issues....
Login or Create an Account to see details.
Relationship
Qualifacts’ newer support people are not quite as accessible or knowledgeable as those we worked...
Login or Create an Account to see details.
Relationship, Product
There have been a lot of shifts with Credible being acquired by Qualifacts. There have been issues...
Login or Create an Account to see details.
Operations
Some of the timelines for the development and implementation of certain pieces have, for whatever...
Login or Create an Account to see details.
Relationship, Operations
Qualifacts does a lot of webinars. They have an LMS, partner conferences, and all sorts of things...
Login or Create an Account to see details.
Culture, Loyalty
One piece that we decided to get right away was a real-time eligibility module, which does some...
Login or Create an Account to see details.
Relationship, Product
The system does not give us quality measures. It does not provide an integrated solution for remote...
Login or Create an Account to see details.
Operations, Product
Qualifacts needs to do more regression testing on the effects of the updates on different software...
Login or Create an Account to see details.
Operations, Product
Our end users actually think that Credible EHR is very user friendly. There are obviously some...
Login or Create an Account to see details.
Relationship
Qualifacts doesn’t really provide phone support. They shifted to a new ticketing system. They went...
Login or Create an Account to see details.
Product
Even though it has been more of a lift on our end than we would like, we have been able to report on...
Login or Create an Account to see details.
Product
Historically, there have been problematic issues with the vendor’s mobile solution not working as...
Login or Create an Account to see details.
Relationship
Qualifacts just acquired a new CEO, and we had a very positive interaction with him.
Login or Create an Account to see details.
Culture
It is important for any organization looking at any vendor to go beyond the sales pitch, really know...
Login or Create an Account to see details.
Relationship
Qualifacts has their new groups and stuff like that. But as far as any of their executive-type...
Login or Create an Account to see details.
Loyalty, Relationship
The biggest thing is that Qualifacts is always there to support us. They are out there. They are...
Login or Create an Account to see details.
Relationship
I have a customer service manager that calls me regularly just to check in. I have my senior partner...
Login or Create an Account to see details.
Relationship
There are ebbs and flows with the way Qualifacts keeps their promises, but generally, I feel like we...
Login or Create an Account to see details.
Product
One of Credible EHR's greatest strengths is their agility. I think the solution has good bones. The...
Login or Create an Account to see details.
Relationship
Qualifacts customer service has been very, very receptive and open to any issues or questions we...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts has three different EHRs that they bring together. They brought in a lot of other...
Login or Create an Account to see details.
Operations
The oncology people that Qualifacts has brought on to do stuff are super helpful. They are available...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts knew that they were having problems with their ticketing system. They have now switched...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts makes sure that they know of any federal information that is coming out, and they have...
Login or Create an Account to see details.
Product
The nice part about Qualifacts is that they always put the newest version out there. The system...
Login or Create an Account to see details.
Relationship
The vendor used to send out emails when there were issues in Credible EHR, but more recently, there...
Login or Create an Account to see details.
Loyalty
I don't think much is going to change with the way things are going with Credible EHR, and we just...
Login or Create an Account to see details.
Culture
The vendor told us that we would be able to do a certain thing in Credible EHR so that we wouldn’t...
Login or Create an Account to see details.
Value
Qualifacts charges for all of the task tickets and things. And a lot of times, they will offer...
Login or Create an Account to see details.
Loyalty
Qualifacts bought Credible, and it is pretty obvious that they are moving Credible EHR toward being...
Login or Create an Account to see details.
Product
Credible EHR is slower more toward the afternoon. Also, with upgrades in the system, a lot of things...
Login or Create an Account to see details.
Operations
The courses that the vendor offers can seem a little repetitive, or it can seem that they are...
Login or Create an Account to see details.
Relationship
Qualifacts has not always been the most timely with our enhancement requests, especially in the...
Login or Create an Account to see details.
Relationship
Qualifacts has a chat feature, which is really nice because it allows us to quickly address things...
Login or Create an Account to see details.
Relationship
Qualifacts has started to make dramatic changes to their customer support ticketing system. There is...
Login or Create an Account to see details.
Product
We would get Credible EHR again. There continues to be a valuation of products in our community, and...
Login or Create an Account to see details.
Relationship, Value
We get charged for support overage if we go over our allotted number of support hours in a given...
Login or Create an Account to see details.
Loyalty, Product
I don't know that Credible EHR is set up the way we need it to showcase the progress we are making...
Login or Create an Account to see details.
Operations
When setting up Credible EHR, it is important to make sure that there is involvement from the...
Login or Create an Account to see details.
Operations
If Qualifacts had been on-site with us, the training could have been better, and things would have...
Login or Create an Account to see details.
Product
The integration with Credible EHR could be better, and different things could be improved, like the...
Login or Create an Account to see details.
Relationship
We really liked the personal interaction with support people on phone calls. The chat function...
Login or Create an Account to see details.
Relationship
After an update, we will find out that certain functionalities are not working, and when I contact...
Login or Create an Account to see details.
Product
We are pretty satisfied with Credible EHR, and I am very happy that Qualifacts is pushing out...
Login or Create an Account to see details.
Relationship
Qualifacts’ rollouts break a lot of things, and that is frustrating, but I think that is due to...
Login or Create an Account to see details.
Loyalty
We had a need, and Qualifacts is rolling that functionality out. It is not done yet, but I expect...
Login or Create an Account to see details.
Relationship
Qualifacts’ support team is trying to address the backlog of tickets, and when they can answer my...
Login or Create an Account to see details.
Relationship
I'm really happy with Qualifacts’ partnership committees. The partnership committees get together...
Login or Create an Account to see details.
Relationship
If Qualifacts’ support team can’t answer my questions in a live chat and we have a ticket, it will...
Login or Create an Account to see details.
Relationship, Value
Qualifacts has an offering where they build outcome visualization dashboards to show us how our...
Login or Create an Account to see details.
Operations, Product
The upgrades go through a lot of vetting on the Qualifacts side, but when they get to us, we might...
Login or Create an Account to see details.
Operations, Product
Our end users and counselors love Credible EHR. For our billing people, the system is a little...
Login or Create an Account to see details.
Relationship
We still need the integration with the telehealth stuff. That is probably our biggest thing. We...
Login or Create an Account to see details.
Relationship
Qualifacts just went to a new platform where we go to the web for support. They have a chat feature...
Login or Create an Account to see details.
Loyalty, Relationship
Credible merged with Qualifacts, and the focus now is on stability with the platform to ensure there...
Login or Create an Account to see details.
Loyalty, Relationship
We haven't had many requests, but Qualifacts is meeting their road maps and timelines. They have a...
Login or Create an Account to see details.
Value
Nothing has really changed in regard to cost because of the old Credible charges. Credible didn’t...
Login or Create an Account to see details.
Relationship, Operations
Qualifacts is really into working with the providers and including us in a lot of the upgrades and implementations....
Login or Create an Account to see details.
Operations
Qualifacts has a learning management system, and each month, they put out free courses. We use the...
Login or Create an Account to see details.
Loyalty, Product
The vendor is changing the user interface to make things look more unified between all of the...
Login or Create an Account to see details.
Product
Credible EHR doesn’t integrate with our telehealth stuff or our financial software. One of our...
Login or Create an Account to see details.
Relationship
If somebody is having an issue with the platform, the vendor will send out an email blast to...
Login or Create an Account to see details.
Loyalty, Relationship
We do believe we are partners with Credible. Even though they are now growing a lot bigger, we still...
Login or Create an Account to see details.
Loyalty
I like the way that the vendor is putting resources into the product. They are not just siphoning...
Login or Create an Account to see details.
Loyalty
We chose to discontinue Credible EHR due to really just lack of functionality and innovation....
Login or Create an Account to see details.
Relationship, Product
Essentially, Qualifacts rolls out updates regularly, but I can't say when there haven’t been issues...
Login or Create an Account to see details.
Relationship
Qualifacts has had a treatment plan module in the works for a really long time; the module is still...
Login or Create an Account to see details.
Culture, Value
Credible EHR's cost isn't as high as the cost of other products, but for what the vendor charges,...
Login or Create an Account to see details.
Product
Credible EHR is pretty easy to use, and that is the best part about the product. Because the...
Login or Create an Account to see details.
Relationship
Qualifacts is pretty good about training, but support is a toss-up based on which technical support...
Login or Create an Account to see details.
Loyalty, Product
We would tell others looking at Credible EHR that the ease of use in Credible EHR is simple and the...
Login or Create an Account to see details.
Product
In terms of what we like about Credible EHR, we will always praise the reports because we can...
Login or Create an Account to see details.
Loyalty, Relationship, Product
With the way that Qualifacts has been treating Credible EHR and pushing out updates with a lack of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Credible merged with Qualifacts a couple of years ago. What we have seen over the last year has been...
Login or Create an Account to see details.
Relationship
We have a number of outstanding tickets, some dating years back. We recently received a notification...
Login or Create an Account to see details.
Operations
What concerns me about some of the training from Qualifacts is that they almost preface most of...
Login or Create an Account to see details.
Product
One of the things that has been really helpful is that Qualifacts does web services, which have...
Login or Create an Account to see details.
Product
Qualifacts offers all of the components that we need to have a pretty effective medical record. When...
Login or Create an Account to see details.
Relationship
The vendor’s support has improved over the last year. They put in a new help desk functionality that...
Login or Create an Account to see details.
Relationship
We have had a couple of network issues, and the vendor has been pretty good about communicating with...
Login or Create an Account to see details.
Relationship
When we started with Credible EHR, when I spoke with my customer service representatives, I felt...
Login or Create an Account to see details.
Product
We pull out a lot of granular data with Credible EHR and run that within our own systems. That gives...
Login or Create an Account to see details.
Loyalty, Operations, Product
I would tell a friend that they need to understand that Credible EHR is fairly comprehensive...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts has had a change in their CEO. With that, we have seen a significant number of changes in...
Login or Create an Account to see details.
Product
Credible EHR is not user friendly and does not do a lot of things that our previous system could do....
Login or Create an Account to see details.
Culture
The picture painted in some of the marketing that we saw from Qualifacts when we were first looking...
Login or Create an Account to see details.
Operations, Value
We pay the vendor to have our staff trained to use Credible EHR. There are courses to learn how to...
Login or Create an Account to see details.
Relationship
We do have a liaison from Qualifacts that we meet with regularly. There are times when that person...
Login or Create an Account to see details.
Product, Value
Having Credible EHR and the billing part speak to each other is cumbersome. The reports are done by...
Login or Create an Account to see details.
Culture, Relationship
The first thing Qualifacts needs to do is fix the scheduler; the vendor hears that from all of their...
Login or Create an Account to see details.
Operations
The training that Qualifacts provided us with was not of great quality. Everything is online. We can...
Login or Create an Account to see details.
Product
In Credible EHR when we put in the providers' schedules, there are 20-minute increments, and the...
Login or Create an Account to see details.
Product
In our previous system, if we needed our supervisors to sign off on something, we would put that...
Login or Create an Account to see details.
Product
In our old system, we had a drop-down list for other facilities and other things so staff members...
Login or Create an Account to see details.
Loyalty
For the most part, things are going well with Credible EHR. When the Qualifacts merger happened,...
Login or Create an Account to see details.
Operations, Product
The difference between our last system and our current system is that we actually controlled the...
Login or Create an Account to see details.
Loyalty, Operations, Product
Qualifacts rolled out a Credible piece, and we still haven't gone that route because it seems like...
Login or Create an Account to see details.
Operations
The top way I feel like Qualifacts drives value for our organization is through ease of use. I like...
Login or Create an Account to see details.
Product
Credible EHR doesn't always perform as promised. Some things with Credible EHR can be a little...
Login or Create an Account to see details.
Relationship
For the most part, Qualifacts’ support is really good. Lately, we have had a few issues where a few...
Login or Create an Account to see details.
Value
We sometimes feel like Qualifacts nickel-and-dimes us, and we sometimes don't feel that way. There...
Login or Create an Account to see details.
Relationship
Qualifacts’ support is getting better. I like the new customer care portal that allows us to contact...
Login or Create an Account to see details.
Culture, Value
Qualifacts does charge for a lot of little things. We discovered that they charge for every single...
Login or Create an Account to see details.
Culture, Value
There is a treatment plan in Credible EHR that doesn't operate the way that it was promoted to work,...
Login or Create an Account to see details.
Loyalty, Product
We work with another software system, and having the records easily move from Credible EHR to the...
Login or Create an Account to see details.
Loyalty, Product
I would like to see a more sophisticated user interface with Credible EHR and a bit more integration...
Login or Create an Account to see details.
Relationship
We have a partner success manager from Qualifacts, but unfortunately, I don't feel like they are...
Login or Create an Account to see details.
Relationship
Qualifacts’ help desk is really good and responsive. Qualifacts has incredible community support, so...
Login or Create an Account to see details.
Operations
Credible EHR is an easy-to-use system for our end users. Qualifacts has a very good LMS that we can...
Login or Create an Account to see details.
Relationship, Operations
Qualifacts is addressing some of our concerns like how we wouldn't get notified about an upgrade...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts is a nationwide company. Qualifacts offered EVV services, and that was part of our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Integration has been a problem with other systems we have wanted to integrate with, but Qualifacts...
Login or Create an Account to see details.
Loyalty
Qualifacts is trying to improve. We definitely need a patient portal. Qualifacts’ patient portal was...
Login or Create an Account to see details.
Operations
I usually tell people who are considering Credible EHR that when implementing it, they should...
Login or Create an Account to see details.
Culture
Qualifacts attempts to keep all their promises, but I think they get ahead of themselves. We signed...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor is working toward developing new technology, but they are not there yet. They recently...
Login or Create an Account to see details.
Relationship
Qualifacts recently upgraded to a new support system, so we are hoping to see an improvement in...
Login or Create an Account to see details.
Product
We are very happy with the system. It is very user friendly for clinicians. The reporting is very...
Login or Create an Account to see details.
Culture
For the client portal, Qualifacts acquired another EHR product, and I asked my colleagues whether...
Login or Create an Account to see details.
Product
The big issue with Credible EHR is that if we have someone in the waiting room or we want to send a...
Login or Create an Account to see details.
Relationship
Qualifacts is not delivering on their vision. What really riles me up with Qualifacts is that they...
Login or Create an Account to see details.
Relationship
Qualifacts is pretty good at support; their service is not bad, but it is not great. Everyone at...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Product
Every time Qualifacts does a new release, something breaks, and sometimes it is something that was...
Login or Create an Account to see details.
Relationship, Product
Qualifacts does upgrades and whatnot, but if something breaks, the upgrades we get aren’t what the...
Login or Create an Account to see details.
Product
The ePrescription tool is ridiculously cumbersome, and that is supposed to be fixed by Qualifacts,...
Login or Create an Account to see details.
Culture, Relationship
Qualifacts is in the process of creating upgraded modules, and they promised a bunch of things. Now...
Login or Create an Account to see details.
Operations
Credible EHR looks like an old website from the '90s, but that means it is also very easy to...
Login or Create an Account to see details.
Relationship, Product
Qualifacts’ service is not proactive, especially with the updates. The providers and users are the...
Login or Create an Account to see details.
Product
Credible EHR does not have a lot of interoperability; that is where we suffer. They are behind on...
Login or Create an Account to see details.
Relationship, Product
We have struggled with Qualifacts' clinical piece. It lacks so many features that other products...
Login or Create an Account to see details.
Value
Qualifacts had been pushing a new platform with new functionality for years. When it finally came...
Login or Create an Account to see details.
Loyalty, Relationship
After the management change at Qualifacts a couple of years ago, we thought there might be some...
Login or Create an Account to see details.
Relationship, Product
Credible Behavioral Health is good at pulling in whoever they need to when we have issues.
Login or Create an Account to see details.
Product
The system has an advanced search and an ad hoc search from which we can extract data. They also...
Login or Create an Account to see details.
Loyalty
Our satisfaction with Credible EHR has been dropping every single year. The management changed at...
Login or Create an Account to see details.
Culture, Product
When we purchased Credible EHR, Qualifacts said they had a mobile piece. They do have one, but we...
Login or Create an Account to see details.
Culture, Product
Something we received as a half-truth from the vendor was the promise of the ability to have a...
Login or Create an Account to see details.
Value
Qualifacts just purchased an amazing OnCall Health product, which was going to give us a telehealth...
Login or Create an Account to see details.
Relationship
Credible Behavioral Health has an internal way to submit task tickets, and they were going to...
Login or Create an Account to see details.
Loyalty, Operations
A selling point that attracted us was that the vendor has a full-blown LMS for their product. It is...
Login or Create an Account to see details.
Culture
If we take Credible EHR at face value, it works as promoted. We actually saw it work on the screen;...
Login or Create an Account to see details.
Value
We had a project where we were trying to get information pulled into Credible EHR automatically, and...
Login or Create an Account to see details.
Relationship, Product
Credible Behavioral Health does pretty well with communication, but they do terribly at documenting...
Login or Create an Account to see details.
Product
A complete failure we experienced with Credible EHR was with messaging. We purchased a product that...
Login or Create an Account to see details.
Product, Value
Credible EHR is thousands of times better than what we had before. But before, we were still also...
Login or Create an Account to see details.
Relationship
A large amount of research went into selecting Credible EHR, and it has been painful for us because...
Login or Create an Account to see details.
Relationship
When Qualifacts merged with Credible, they kept the Qualifacts name and didn’t do something...
Login or Create an Account to see details.
Loyalty, Relationship
We are excited that we are starting to see the vendor's vision come to fruition. The vendor is...
Login or Create an Account to see details.
Loyalty, Value
As long as we see enhancements to Credible EHR and its infrastructure, I don't see us jumping off...
Login or Create an Account to see details.
Relationship
Qualifacts has been lacking a little regarding customer support. The vendor's support is not what it...
Login or Create an Account to see details.
Loyalty
We are pretty happy with the integrations in Credible EHR, but some big things are coming out, and...
Login or Create an Account to see details.
Product
Credible EHR doesn't meet all our billing needs. There are some things we would like to see that...
Login or Create an Account to see details.
Relationship
Qualifacts tries to be proactive. For example, they reach out to us to do wellness checks and give...
Login or Create an Account to see details.
Product
Credible EHR works how Qualifacts says, and we have never had any issues. The vendor has done a lot...
Login or Create an Account to see details.
Relationship, Operations
Qualifacts has a road map, and they have been on top of it. The vendor is good at sending out notes...
Login or Create an Account to see details.
Operations, Product
We are a little disappointed with the upgrades Qualifacts makes to Credible EHR. Although the...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
One thing that we hope to see from the vendor is in-person conferences. We miss networking with...
Login or Create an Account to see details.
Value
We have to pay to add most modules to the EHR.
Login or Create an Account to see details.
Loyalty
Qualifacts has plans to provide product updates and redo the look of the EHR. The vendor recently...
Login or Create an Account to see details.
Relationship
I would change this solution if I could. It is starting to look and feel like outdated software....
Login or Create an Account to see details.
Product
We are able to develop the reports that we need fairly easily. The system is very strong in terms of...
Login or Create an Account to see details.
Relationship, Product
Recently, Qualifacts hasn't improved things for their current customer base. If something breaks...
Login or Create an Account to see details.
Relationship
The vendor has meetings with us, so we know who they are. They do a good job of looking at not only...
Login or Create an Account to see details.
Value
We receive our money’s worth for the abilities that we have. The vendor does well. We have some pain...
Login or Create an Account to see details.
Value
The vendor’s new charging system is actually pretty good. The vendor does still separate things out,...
Login or Create an Account to see details.
Operations
The vendor does a good job with training. They do a wide variety of training, and that is nice....
Login or Create an Account to see details.
Relationship
I sometimes wish the vendor were a little faster with some things. They still do a good job, but...
Login or Create an Account to see details.
Operations, Product
It is sometimes hard to get some of the data out if we don't know how to get the SQL to work. That...
Login or Create an Account to see details.
Product
The quality is great. I can change things on the fly and make the product very individualized...
Login or Create an Account to see details.
Relationship
The vendor has a good chat system. Their support is really good. If the vendor can't meet our needs...
Login or Create an Account to see details.
Relationship, Operations
Up front, the onboarding was relatively smooth with Qualifacts. We had significant support from the...
Login or Create an Account to see details.
Relationship
Before Credible was bought out, they had a bit of a slip in their responsiveness and general...
Login or Create an Account to see details.
Product
I love that Credible EHR is customizable. It is not a one-size-fits-all EHR, and the platform allows...
Login or Create an Account to see details.
Product
We have been concerned about Qualifacts’ patient portal. They are not in that business, and they...
Login or Create an Account to see details.
Relationship, Product
We would like more efficiency and proactivity in local politics. I understand that is a big ask, but...
Login or Create an Account to see details.
Operations
Qualifacts used to have a shadow domain where we could essentially copy and paste our live domain...
Login or Create an Account to see details.
Culture, Relationship, Product
Qualifacts had a process for archiving attachments so that they wouldn’t count against our storage...
Login or Create an Account to see details.
Product
Credible EHR is easy to use. If a user just opens it up, seeing the dashboard and everything...
Login or Create an Account to see details.
Loyalty, Relationship
Qualifacts is working on improving Credible EHR. During the start of the pandemic, we asked about...
Login or Create an Account to see details.
Relationship
When I put in a task ticket and do live support with Qualifacts, their technicians and help desk...
Login or Create an Account to see details.
Relationship
I don’t believe Qualifacts is proactive because they are just there when we are having problems. I...
Login or Create an Account to see details.
Relationship
I have met Qualifacts’ executives. They come to the town hall meetings and let us know where the...
Login or Create an Account to see details.
Culture, Value
Qualifacts used to charge for things ad hoc, such as forms, storage, and things like that, but they...
Login or Create an Account to see details.
Value
We have some issues with what Qualifacts charges for storage. We have to be very cognizant of that....
Login or Create an Account to see details.
Operations
Right now, there is minimal training on Qualifacts’ part. We don’t have on-site training from the...
Login or Create an Account to see details.
Relationship
Our problems don't get fully resolved. They might get partially resolved, but then something else...
Login or Create an Account to see details.
Relationship
Qualifacts will sometimes reach out with guidance and insights on potential workarounds, but only...
Login or Create an Account to see details.
Loyalty, Relationship
I haven't had a wonderful experience with Credible EHR. If I were to recommend it to a peer, I would...
Login or Create an Account to see details.
Loyalty
The product is begrudgingly part of our long-term plans. The vendor frequently gives us upgrades...
Login or Create an Account to see details.
Relationship
I can never really tell whether Qualifacts' people are empowered to solve our problems. More often...
Login or Create an Account to see details.
Product
I like that Credible EHR is a Windows-based system and that we can put all my programs in there. The...
Login or Create an Account to see details.
Product
Not all of Credible EHR's modules are intuitive. We can't pull data from one form to another. We...
Login or Create an Account to see details.
Relationship, Product
Qualifacts has tried to keep their promises. They have not been able to come through in terms of...
Login or Create an Account to see details.
Relationship, Product
Qualifacts really struggled with meeting our needs around state reporting. There are some things...
Login or Create an Account to see details.
Relationship
A positive with Qualifacts is that I have a partner relationship manager. The one I had before my...
Login or Create an Account to see details.
Value
We are definitely nickel-and-dimed for Credible EHR. We went the cheapest route we could go, and...
Login or Create an Account to see details.
Operations, Product
Every time Qualifacts does an upgrade, something else goes wrong.
Login or Create an Account to see details.
Product
The client portal is not user friendly. It is very frustrating for employees and patients. I can't...
Login or Create an Account to see details.
Product
The schedule is cumbersome and not very user friendly. It can be very confusing for people. And...
Login or Create an Account to see details.
Product
I like that Credible EHR can be individualized to improve privacy and comply with HIPAA...
Login or Create an Account to see details.
Product
The client portal is not really directly linked with Credible EHR. There is a disconnect between the...
Login or Create an Account to see details.
​
Featured Report
Preferences