Credible Behavioral Health Enterprise Software Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:23:47 PM and Model.EvProductId = 74019

Commentary Summary

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User Commentary

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Analyst/Coordinator

Service and Support

Over the last year, things have gotten much better. There are more trainings and updates, and that...

Oct 2020
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Analyst/Coordinator

Future Outlook

Because Credible is integrating new programs and is allowing us to document additional services that...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Documenting our services with Credible's product has been easy. Everything has been okay, and the...

Oct 2020
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VP/Other Executive

Service and Support

Credible offers a lot of great support to help us figure out our problems. Their education is really...

Aug 2020
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VP/Other Executive

Relationship

Over the years we have had the product, I haven't had to go up the chain very often, but when I have...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We are able to enter documentation. We feel like our compliance needs are being met. That isn't much...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The product is of good quality. It is expensive, but it is worth it. I tell people to make sure that...

Aug 2020
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VP/Other Executive

Implementation and Training

Credible has tried to implement a variety of different forums, and none of them seem to have taken...

Aug 2020
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VP/Other Executive

Service and Support

We are really heavy mobile users and offer a lot of mobile services. During the pandemic, we had to...

Aug 2020
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VP/Other Executive

Implementation and Training

Implementing the software has been a really heavy lift for us. Training and so many other things...

Aug 2020
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VP/Other Executive

Technology

There are things that the system doesn't do unless we are using Credible Plan. Some of the field use...

Aug 2020
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Manager

Sales and Contracting

Sometimes Credible overpromises, even though they have good intentions.

Jun 2020
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Manager

Other Observations & Comments

I would like to see Credible spend more time testing the software before they send out releases....

Jun 2020
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Manager

Functionality and Upgrades

I like the amount of control that we have with the system. We have customizations galore. We also...

Jun 2020
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CEO/President

Functionality and Upgrades

It is easy to retrieve information with Credible's system. The vendor is very responsive, and things...

Jun 2020
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CEO/President

Service and Support

Credible's support people are quick to respond. They are very responsive to us in emails and phone...

Jun 2020
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CEO/President

Functionality and Upgrades

With Credible's system, we can extract whatever data we need. We have state outcome measures that we...

Jun 2020
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CEO/President

Service and Support

Throughout the COVID-19 crisis, Credible has been very responsive. They have provided us with a lot...

Jun 2020
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Director

Functionality and Upgrades

One of my colleagues shared a thing he or she was doing with his or her system because there is a...

Jun 2020
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Director

Other Observations & Comments

The vendor hasn’t delivered new technology recently. Credible was so focused on getting some of the...

Jun 2020
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Director

Service and Support

My A/R staff initially missed the phone support because Credible does email-based support. If the...

Jun 2020
 Helpful

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Director

Service and Support

The vendor is proactive. With some of the database issues, Credible invested in another...

Jun 2020
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Director

Relationship

I give the vendor a high rating for executive involvement. I am sold on their CEO. The CEO is doing...

Jun 2020
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Director

Functionality and Upgrades

I am a strong supporter of the software. If we can’t do something, that is because we don’t know...

Jun 2020
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Director

ROI / Cost (care and feeding)

We have highly received our money’s worth. When we first got with Credible, our pricing was about...

Jun 2020
 Helpful

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Director

Other Observations & Comments

We went through the difficult part with the database issues, and then everything worked well for a...

Jun 2020
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Director

Other Observations & Comments

Credible had a consulting firm handling their database information and changes. Credible had a...

Jun 2020
 Helpful

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Director

Technology

Credible researches issues and tells us they are due to a third-party thing. But we sometimes have a...

Jun 2020
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Director

Other Observations & Comments

We recently put in the ePrescription module for controlled substances, and things went smoothly. One...

Jun 2020
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Director

Service and Support

The vendor has supported us well during the COVID-19 crisis. We haven’t taken advantage of any of...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Our accessibility to the data is good. The reporting is kind of easy for the average person or...

Jun 2020
 Helpful

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Director

Relationship

The vendor usually keeps their promises. We don’t have any issues with the vendor. They don’t really...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Unless we want something special done to the software, we only pay our contracted amount. If we...

Jun 2020
 Helpful

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Director

Implementation and Training

Credible’s implementation cycle was much faster than other vendors’ cycles. All of the other vendors...

Jun 2020
 Helpful

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Director

Implementation and Training

Credible has an online library, and they have webinars that are available. Vendors do conferences...

Jun 2020
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Director

Functionality and Upgrades

I am not saying that the system is perfect, but Credible’s software is the best software I have been...

Jun 2020
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Director

Functionality and Upgrades

I give the vendor a high rating for the quality of their upgrades. We haven’t had updates that I can...

Jun 2020
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Director

Functionality and Upgrades

The system is easy to use for people that are not software savvy. People that know how to use...

Jun 2020
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VP/Other Executive

Service and Support

Credible gets back to us immediately when we submit a problem. Problems are ranked based on their...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

We didn’t need any support from Credible through the COVID-19 crisis, but they did arrange for our...

Jun 2020
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VP/Other Executive

Other Observations & Comments

No vendor keeps 100% of their promises. The system doesn’t do some of the things that Credible said...

Jun 2020
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VP/Other Executive

Other Observations & Comments

Credible charges for new features that involve a lot of development. So for example, if we want the...

Jun 2020
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VP/Other Executive

Implementation and Training

Credible has a good training library, also called a learning management system, that any partner can...

Jun 2020
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VP/Other Executive

Service and Support

Providers can put in requests for certain features or things that they want to have from Credible....

Jun 2020
 Helpful

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CEO/President

Lessons Learned

Credible’s solution is part of our plans for now. I don’t know whether it is going to be our...

Jun 2020
 Helpful

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CEO/President

Implementation and Training

We were scheduled to go live by a certain date, but the go-live was delayed. We had training leading...

Jun 2020
 Helpful

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CEO/President

Interfacing and Integration

We thought everything would go between Credible’s system and our EMR, but it didn’t. We didn’t get...

Jun 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I regret buying Credible’s system. I am just not impressed. I wanted a specific module, but it was...

Jun 2020
 Helpful

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CEO/President

Sales and Contracting

We are still waiting for the client engagement module that lets us do text reminders and follow-up...

Jun 2020
 Helpful

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CEO/President

Relationship

There was a lot of hype around Credible. Their marketing is great. They market themselves well at...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

Credible has vertical stacking of their data management with caches. They have a platform that is...

Jun 2020
 Helpful

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CEO/President

Implementation and Training

Credible tries to keep their promises, but they just haven't been able to deliver some of the...

May 2020
 Helpful

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CEO/President

Interfacing and Integration

Integration and interoperability are two different things. We can integrate the product across...

May 2020
 Helpful

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CEO/President

Other Observations & Comments

Credible is pretty good at delivering new technology. They are just not great at delivering ongoing...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The adaptability of the product has allowed us to use it really effectively during the COVID-19...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does nickel-and-dime. I can’t say they are cheap, but they are somewhat fair. I have felt...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

I think the vendor has had management issues. They tend to go through a lot of staff members, and...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The solution is a good product, but I would also like to see a nice compliance program, a better...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

I would like some clear, honest communication from the vendor executives. The vendor executives have...

May 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I would tell someone looking at the vendor about some issues, but the product is good. Things seem...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor is part of our long-term plans, but I would not buy the solution again if we were...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor charges for everything they possibly can. Smaller companies might get what they pay for...

May 2020
 Helpful

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Director

Technology

As soon as inpatient items are added in along with complex reporting requirements, the system...

May 2020
 Helpful

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Director

Service and Support

Last summer, the vendor had an outage. People were very angry. The response from Credible was jaw...

May 2020
 Helpful

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Director

Implementation and Training

We had a lot of problems with our implementation. I know the vendor has changed things dramatically,...

May 2020
 Helpful

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Director

Functionality and Upgrades

Almost every new feature that Credible has touted and then released has not worked. We can't use...

May 2020
 Helpful

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Director

Sales and Contracting

I have had a ticket that has been unresolved for several years. The vendor has backed out of...

May 2020
 Helpful

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Director

Functionality and Upgrades

For smaller companies, the simpler feature sets work pretty well, particularly for the outpatient...

May 2020
 Helpful

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Director

Relationship

Credible's executive team is a big reason why we are changing vendors. If it weren't for the CEO and...

May 2020
 Helpful

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Director

Functionality and Upgrades

Integrations with the product require a separate contract and additional costs. The vendor needs to...

May 2020
 Helpful

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Director

Functionality and Upgrades

One of our specialty facilities isn’t able to do some things they want to do. The vendor’s form...

May 2020
 Helpful

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Director

Service and Support

The vendor has a new ticketing structure, and I certainly hear back about tickets, but I have years’...

May 2020
 Helpful

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Director

Relationship

The vendor’s executives are very involved, and the CEO regularly hosts webinars. The executive who...

May 2020
 Helpful

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Director

Functionality and Upgrades

The biggest thing I like about the vendor is how their product drives tangible outcomes for me. The...

May 2020
 Helpful

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Director

Functionality and Upgrades

I recommend the product to people because there are aspects of it that are great. I have a lot of...

May 2020
 Helpful

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Director

Other Observations & Comments

The vendor has made a lot of changes. One of their executives recently left, and that was a surprise...

May 2020
 Helpful

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Director

Relationship

Overall, things stick to the status quo with the product. The product has been great during the...

May 2020
 Helpful

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Director

Service and Support

The vendor has been good about sending good information out during the COVID-19 pandemic. They were...

May 2020
 Helpful

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Director

Other Observations & Comments

I haven’t taken the vendor up on anything in terms of direct support during the COVID-19 pandemic,...

May 2020
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Director

Other Observations & Comments

Our long-term plans are simply to continue having an EHR. With other organizations in our area...

May 2020
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Director

Functionality and Upgrades

Something I have taken away from the vendor is that control over our own data is super important....

May 2020