Credible Behavioral Health Enterprise Software
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Tyson Blauer
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User Commentary

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COO

ROI / Cost (care and feeding)

Credible definitely charges for every little thing. I looked at my recent invoice, and jiminy, they...

Nov 2022
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COO

Implementation and Training

When the vendor releases a new product or upgrade, they won’t send out notes ahead of time. We don’t...

Nov 2022
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COO

Functionality and Upgrades

The product is not friendly for medical providers. The normal end users are a little happier, but...

Nov 2022
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COO

Service and Support

The vendor has been slow on the uptake with billing. That has been atrocious.

Nov 2022
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COO

Functionality and Upgrades

The product’s robust reporting functionality and the business intelligence tool have been very...

Nov 2022
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COO

Functionality and Upgrades

The biggest pain point in the product is with the scheduler. When we went live, we believed the...

Nov 2022
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COO

Technology

The product has checked some boxes that we have needed to check. The product's biggest advantage is...

Nov 2022
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Manager

Sales and Contracting

Credible advertised that their product had a certain functionality, but that functionality was not...

Nov 2022
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Manager

Functionality and Upgrades

The system is fairly easy and straightforward to maintain. It is not a very complicated system. It...

Nov 2022
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Manager

Service and Support

Credible has a really good user community, which is invaluable. Software companies produce software,...

Nov 2022
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Manager

Interfacing and Integration

We want to have better interoperability with other agencies and stakeholders. Credible advertises...

Nov 2022
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Manager

Functionality and Upgrades

One thing I don't like about the system is that it requires a lot of knowledge from end users with...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

When we first selected the product, we were told that it could do residential private-pay billing...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

There are some things that we would love to have in the system, but we can't afford those things. We...

Nov 2022
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Manager

Relationship

Credible is slow to respond to some of the promises they make, so that is one struggle we have....

Oct 2022
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Manager

Interfacing and Integration

We are being required by our state to use different software for our call centers because the 988...

Oct 2022
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Manager

Service and Support

We have been with Credible for a long time, and nobody has ever contacted us to do an analysis of...

Oct 2022
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Manager

Functionality and Upgrades

A lot of what Credible's system does is not in our arena, so we have had to really tailor the system...

Oct 2022
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Manager

Future Outlook

Without having a lot of experience in other EHRs, I can’t say how Credible's system compares to...

Oct 2022
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Manager

Implementation and Training

Credible has a knowledge base and a learning management system that we can use for training. Those...

Oct 2022
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Director

Relationship

Credible is pretty good at proactive service. They had an upgrade to their system recently, and they...

Aug 2022
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Director

Other Observations & Comments

We want Credible to grow with us and be able to handle all of the new requirements that are coming...

Aug 2022
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Director

ROI / Cost (care and feeding)

We got a really sweet deal on Credible's system, and the vendor has pretty much honored that pricing...

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

I have done a lot of referrals for Credible over the years. Our staff really likes the Credible...

Aug 2022
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Director

Service and Support

Credible mostly keeps their promises. We have been asking for some features for a while that they...

Aug 2022
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CIO

Functionality and Upgrades

Credible's portal leaves a lot to be desired. It needs a complete overhaul.

Aug 2022
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CIO

Future Outlook

We look forward to the upgrades that Credible is making to their reporting environment. Those...

Aug 2022
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CIO

Service and Support

Credible's people strive very hard, and they are very attentive to their clients. Their customer...

Aug 2022
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CIO

Functionality and Upgrades

The product is very straightforward, but our doctors say that it requires too many clicks. The...

Aug 2022
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CIO

Functionality and Upgrades

If another organization were looking for a good behavioral health product, I would strongly suggest...

Aug 2022
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CIO

Functionality and Upgrades

It is difficult for us to mimic the way that we work with the system's client application. The...

Aug 2022
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CIO

Other Observations & Comments

I hope that Credible will get their road map together and improve the system's portal and interoperability....

Aug 2022
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CIO

Other Observations & Comments

Credible's system is designed for behavioral health. The system can support other modules, but...

Aug 2022
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CIO

Interfacing and Integration

Credible could improve the system's interoperability. The system has a pretty decent API, but that...

Aug 2022
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Director

Technology

Credible Behavioral Health Enterprise Software is a reliable product. We don't have a lot of outages...

Jul 2022
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Director

ROI / Cost (care and feeding)

We have not seen a lot of additional price increases, and that is nice. We just have to make sure...

Jul 2022
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Director

Relationship

We can get outcomes from the system and use it for our reporting, but Credible doesn't provide us...

Jul 2022
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Director

Functionality and Upgrades

Credible is always making changes and adding things. The problem with the changes is that they...

Jul 2022
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Director

Service and Support

We can put in task tickets for support, and the dashboard chat is helpful when the staff is asking...

Jul 2022
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Director

Service and Support

A question-mark icon in the corner takes us to the library information where we can investigate...

Jul 2022
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Director

Relationship

Things with Credible have been pretty good, and their customer service has been fantastic. But as...

Jul 2022
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Director

Functionality and Upgrades

I love the Credible platform in that it has a lot of customization on the user end instead of just templates....

Jul 2022
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Director

Future Outlook

If I were making the decision again, I would be on the fence about purchasing the Credible platform....

Jul 2022
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Director

Relationship

There was a project we did with Credible at one point that caused a lot of frustration, but that was...

Jul 2022
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Director

Service and Support

Oftentimes, Credible’s customers will have recommendations for better functionality or features....

Jul 2022
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Director

Interfacing and Integration

In terms of integration, Credible is behind when it comes to physical health platforms, compliance,...

Jul 2022
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Director

Functionality and Upgrades

We have to have good IT staff, good analysts, and good code writers to utilize some of Credible’s...

Jul 2022
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Director

Relationship

I hope my overall satisfaction with Credible is better in 12 months, but they just had a big merger...

Jul 2022
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Analyst/Coordinator

Implementation and Training

When Credible did the implementation, they had best-practice forms, and it was great to have those...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

When I am building forms or testing reports, I have to do those things in the live system. I can't...

Jun 2022
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VP/Other Executive

Interfacing and Integration

The vendor isn't very fluid in helping us meet our integration goals, but they do expose their data...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Our users do quite well with the system. There is quite a bit of clicking, more than with other...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Credible comes out with new features with every release, but not all of the features are things that...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Credible could have charged us for more things, but they didn’t. They did charge us for support, but...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is fast. We came over from another electronic health record we had been on for a long...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product’s built-in notifications for when things are due are clunky. We have to figure out...

Jun 2022
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VP/Other Executive

Service and Support

A few years ago, the quality of the vendor's customer service started declining. Ultimately, the...

Jun 2022
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VP/Other Executive

Implementation and Training

Credible did a really good job with the implementation, and it went smoothly. The vendor was with us...

Jun 2022
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VP/Other Executive

Implementation and Training

The training was very good initially, and Credible had training modules. The only thing is that...

Jun 2022
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VP/Other Executive

Service and Support

Credible does have a documentation library of all the system's features. If a user is working on a...

Jun 2022
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VP/Other Executive

Service and Support

Sometimes, tickets take too long to be resolved. They hang around until I give up, and then Credible...

Jun 2022
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VP/Other Executive

Service and Support

Most of the time, if a problem is something the vendor's support team can help with, I like the...

Jun 2022
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VP/Other Executive

Sales and Contracting

There are a certain amount of support hours that are covered under our contract. Credible will...

Jun 2022
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VP/Other Executive

Relationship

We get constant updates from the vendor about anything going wrong and about what they plan on doing...

Jun 2022
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VP/Other Executive

Other Observations & Comments

Credible doesn’t move that fast, and they are now combining multiple platforms due to acquisitions....

Jun 2022
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VP/Other Executive

Relationship

Since the merger with Qualifacts, the vendor's communication and notifications have been better....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

We find that this particular platform meets our needs slightly better than other platforms we have...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The Credible platform seems to be more geared toward medical outpatient clinics than behavioral...

Jun 2022
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VP/Other Executive

Relationship

We put in what the vendor calls partner-proposed improvements, but we could wait years before we see...

Jun 2022
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VP/Other Executive

Relationship

Credible does keep their promises. They have never made a promise and then reneged, but they have...

Jun 2022
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VP/Other Executive

Sales and Contracting

Credible made a significant improvement because they were nickel-and-diming us for a period of time,...

Jun 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

A lot of other behavioral health centers in our area are going with the system, so that is our main...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

Credible avoids nickel-and-diming for the most part, but the vendor does charge for a couple of things....

Jun 2022
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CEO/President

Functionality and Upgrades

We have totally anticipated everything that we have gotten; there have been no surprises.

Jun 2022
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CEO/President

Implementation and Training

The vendor did a pretty good job with the implementation as well as with the training.

Jun 2022
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CEO/President

Service and Support

We do things differently than other places, so getting customizations is difficult. I don't think...

Jun 2022
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CEO/President

Relationship

When it comes to eligibility, there are several issues that Credible has not addressed quickly. One...

Jun 2022
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CEO/President

Service and Support

Credible does a good job of letting us know ahead of time when outages are going to happen. I am...

Jun 2022
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CEO/President

Relationship

The vendor's executive involvement used to be really good. I knew the CEO, and he knew us. I was...

Jun 2022
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VP/Other Executive

Implementation and Training

Credible's solution took a long time for us to implement initially. I know that it doesn't take...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

What I don't like about Credible's solution is that there are a lot of us using it, and none of us...

Jun 2022
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VP/Other Executive

Other Observations & Comments

We have needs regarding reporting that we have just not gotten filled yet. There are things that...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I have recommended the product several times. The ease of use of the product makes sense from a...

Jun 2022
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Manager

Relationship

I would like to see the vendor be more proactive about developing new ideas. I would like to see...

Jun 2022
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Manager

Service and Support

There was one particular piece of reporting that Credible was very good at. The vendor was proactive...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I don't think that the vendor price gouges us, but they certainly do charge when they can....

Jun 2022
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Manager

Lessons Learned

The places where we got tripped up in the implementation were areas where we didn't quite understand...

Jun 2022
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Manager

Lessons Learned

If there is anything that customers want to make sure the vendor will really promise to do, the...

Jun 2022
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Manager

Service and Support

The contract used to specify a certain number of hours for support. We never went over that number,...

Jun 2022
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Manager

Interfacing and Integration

We are implementing some functionality for PDMP integration, and I am looking forward to having...

Jun 2022
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Manager

Functionality and Upgrades

Some clinicians have difficulty navigating Credible's system. Users come to the table feeling like...

Jun 2022
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Manager

Sales and Contracting

I am very happy about the things that we got in our last contract. Those things have been very...

Jun 2022
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VP/Other Executive

Relationship

I was a little concerned when Credible merged with Qualifacts, but we have been pleasantly...

Jun 2022
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Manager

Interfacing and Integration

The solution's integration could be better, but part of that is our fault. We need to do more work...

Jun 2022
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Manager

Functionality and Upgrades

The product is very good. We have things to protect us from downtime in the system, and it has been...

Jun 2022
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Manager

Functionality and Upgrades

It would be helpful if there were more room on the system's episode table. Right now, the episode...

Jun 2022
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Manager

Relationship

The vendor keeps their promises eventually, but they have some issues with timeliness. It may take...

Jun 2022
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Manager

Functionality and Upgrades

The vendor upgraded some things, but then those things broke. The vendor eventually figured out that...

Jun 2022
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Manager

Implementation and Training

No one is perfect, but the vendor has been pretty good about training.

Jun 2022
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Manager

Service and Support

The vendor's support is fine. We love their chat system. It is really fast, and it allows us to talk...

Jun 2022
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Manager

Other Observations & Comments

We have a community of organizations in our region that have the product. That is beneficial. We can...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Credible because it was the easiest to edit out of the systems that we were considering....

Jun 2022
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Manager

Functionality and Upgrades

Some of our people have used Epic's systems, and those people feel that Credible's system is much...

Jun 2022
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Director

Functionality and Upgrades

Credible provides a fairly easy-to-use product for most end users, and that is essential for our...

Apr 2022
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Director

Functionality and Upgrades

The scheduling system is the worst part of the software, and Credible executives have frequently...

Apr 2022
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Director

Service and Support

Generally, Credible is able to either innovate or provide support, but I have had multiple support...

Apr 2022
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VP/Other Executive

Relationship

I am not expecting the CEO to have the same charisma that the previous CEO had. I will give the new...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The vendor did a normal update, and it messed up spell-check and further messed with the treatment...

Mar 2022
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VP/Other Executive

Relationship

Qualifacts doesn’t seem to be invested in being partners. There has been much less customer...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

There are a couple of things that happened in the course of this past year that the vendor really...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We are working on trying to share our outcome data with other Credible users. It would be good to...

Mar 2022
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VP/Other Executive

Future Outlook

Credible is going to be changing their name soon, probably to Qualifacts. I have some personal...

Mar 2022
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VP/Other Executive

Implementation and Training

I don’t think the vendor's training is good; it is poor. They are just talking heads; they don't do...

Mar 2022
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VP/Other Executive

Relationship

As long as Credible’s servers don't go down and we can still do our work, our satisfaction will stay...

Mar 2022
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COO

Relationship

The vendor executives do a town meeting as well as a quarterly update to provide their road map. We...

Mar 2022
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COO

Service and Support

One good thing about the vendor is that they take care of updates. I never have to worry about that....

Mar 2022
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COO

Functionality and Upgrades

The Credible system is not just for medical records; it allows our whole agency to be on one...

Mar 2022
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COO

ROI / Cost (care and feeding)

We had a complete paper system before, and this solution was well worth its money. Client engagement...

Mar 2022
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COO

Other Observations & Comments

We are in desperate need of a telehealth option on the platform. It needs to offer an easy process...

Mar 2022
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COO

Implementation and Training

Any new modules or additional things come with a cost, but that is the case with any software. We...

Mar 2022
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COO

Functionality and Upgrades

The vendor has some work to do with the portal because with the laws changing, there is no surprise...

Mar 2022
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COO

Relationship

I was a little worried about the vendor's merger with Qualifacts, but they have maintained things.

Mar 2022
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Manager

Implementation and Training

The Credible implementation is not as good as it should be. Communication is really poor sometimes....

Mar 2022
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Manager

Other Observations & Comments

If the decision were completely up to me, Credible's system would be a part of our long-term...

Mar 2022
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Manager

Functionality and Upgrades

When COVID-19 hit, Credible was kind of behind in the telehealth world.

Mar 2022
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Manager

Lessons Learned

I would recommend Credible if someone asked me about them.

Mar 2022
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Manager

Relationship

Credible doesn’t keep all their promises. They are becoming better, but the history of the company...

Mar 2022
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CEO/President

Functionality and Upgrades

There are processes out there to become a little more user friendly that Credible probably hasn't...

Feb 2022
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CEO/President

Future Outlook

I used to recommend Credible's system to others, but it has since fallen in the eyes of most people...

Feb 2022
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CEO/President

Relationship

Before the original owner merged and retired, he was very accessible. He was very good at reaching...

Feb 2022
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CEO/President

Relationship

Several of my cohorts in the state dumped Credible's system and went with another system because it...

Feb 2022
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CEO/President

Functionality and Upgrades

With recent updates, there was a period of several years when Credible would push an update, and...

Feb 2022
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CEO/President

Implementation and Training

Credible does fairly well in terms of training on an ongoing basis. They have a national convention...

Feb 2022
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CEO/President

Relationship

We have had trouble since the beginning of the implementation with getting Credible to turn things...

Feb 2022
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CEO/President

Functionality and Upgrades

From an end-user perspective, once people learn Credible Behavioral Health Enterprise Software,...

Feb 2022
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CEO/President

Service and Support

Credible's high turnover rate, poor channeling of phone calls, and use of a task-ticket system that...

Feb 2022
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CEO/President

Functionality and Upgrades

Credible is meeting our needs pretty well. We are still tweaking and optimizing things for sure, and...

Feb 2022
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CEO/President

Functionality and Upgrades

Credible is a nationwide organization, and they have statewide user groups. But there has to be a...

Feb 2022
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CEO/President

Relationship

We have an account manager with Credible, but the meetings aren’t frequent, and there is not really...

Feb 2022
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CEO/President

Relationship

Credible recently merged with Qualifacts. I haven't seen a ton of innovation coming out of that...

Feb 2022
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CIO

Other Observations & Comments

I am looking forward to the vendor rolling out their telehealth option. That would be beneficial...

Feb 2022
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CIO

Relationship

I mostly talk through email with the vendor's support teams, but the vendor has a chat option to...

Feb 2022
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CIO

Service and Support

The vendor has teams of people that do all of their things. The vendor seems to have their own...

Feb 2022
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CIO

Relationship

The vendor merged with Qualifacts, so there has been a bit of a learning curve while the vendor has...

Feb 2022
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CIO

Functionality and Upgrades

The vendor notifies us of changes. There is a lot that goes with the system. The vendor updates the...

Feb 2022
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CIO

ROI / Cost (care and feeding)

I have one little hiccup with the system, and that has been out there for months. We had some...

Feb 2022
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CIO

Interfacing and Integration

The product has some interoperability and integration capabilities. I don't use the system because I...

Feb 2022
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CIO

Functionality and Upgrades

The system is very user friendly, but the other users might find it to be a little hard to use. I...

Feb 2022
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CIO

Relationship

The vendor definitely has a road map when they start, and the road map doesn't get too lofty. The...

Feb 2022
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CIO

ROI / Cost (care and feeding)

We have absolutely gotten our money's worth. We can't hire the number of people we get with...

Feb 2022
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CIO

Functionality and Upgrades

I would tell others that Credible Behavioral Health Enterprise Software is an excellent system. We...

Feb 2022
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Manager

Functionality and Upgrades

Another product we used in the past had more codes for case management and counseling, but...

Feb 2022
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Manager

Service and Support

Credible has been great. I have gone to different trainings that the vendor has posted and have been...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Credible's system because when some laws for substance-use treatment were tightened up, our...

Feb 2022
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Manager

Functionality and Upgrades

There are a few multistep issues that sometimes make the billing process more difficult in terms of...

Feb 2022
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Manager

Functionality and Upgrades

There are some scheduling things that would be nice to have. There is a way to set up the system...

Feb 2022
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Manager

Implementation and Training

Credible has not offered a training in quite a while. I don't know whether that is related to the...

Feb 2022
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Manager

Functionality and Upgrades

Credible's system is user friendly. Documenting is easier in Credible's system because we can...

Feb 2022
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Analyst/Coordinator

Implementation and Training

We had to pay extra for a training environment and for Credible’s LMS. We paid to have an instructor...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Credible rolls out new updates and improvements. All the main features work the way Credible said...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The ease of use is much lower for anything special in the system, such as group notes or treatment...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We paid extra for Credible’s client portal, but it looks terrible, and we don’t have a way to make...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

Credible has been really good with integration. The only issue is that we have difficult state...

Jan 2022
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Analyst/Coordinator

Service and Support

The quality of Credible’s support is good, but the timeliness of support could be better.

Jan 2022
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Analyst/Coordinator

Relationship

We have full access to a representative from Credible any time we want. Whether our representative...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know how much we have invested into Credible, but I don’t feel like we got our money’s worth...

Jan 2022
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Analyst/Coordinator

Future Outlook

I am optimistic about our future satisfaction. I am starting to uncover some things we set up...

Jan 2022
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Analyst/Coordinator

Future Outlook

We have invested so much in Credible that they are part of our long-term plans at this point....

Jan 2022
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Analyst/Coordinator

Lessons Learned

We were so excited about everything Credible's system could do that we didn't research enough to see...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Mobile devices are a big issue for us because there are many places where there is no connectivity...

Jan 2022
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Analyst/Coordinator

Lessons Learned

If we had known we would have extra costs with Credible, we might have gone to a better product. I...

Jan 2022
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Analyst/Coordinator

Relationship

A promise is a very specific thing. I don’t know whether Credible ever promised to do certain things...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Credible charges for every little thing. When I saw all the product’s bells and whistles, I didn’t...

Jan 2022
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CEO/President

Functionality and Upgrades

Compared to our previous solutions, Credible's solution requires fewer clicks. We don't have to go...

Jan 2022
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CEO/President

Technology

Credible has a great vision. We are building a strategy on where we think that our business is going...

Jan 2022
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CEO/President

Implementation and Training

Deploying Credible's product was rougher than we expected it to be. It also took longer than we...

Jan 2022
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CEO/President

Future Outlook

We looked at multiple products before we ended up with Credible's solution. We have a number of...

Jan 2022
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CEO/President

Service and Support

Credible's customer service is really good and very responsive. We had to chase our previous vendor...

Jan 2022
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Manager

Relationship

There have been a few instances where we have felt like Credible wasn't taking our needs and...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We used to feel nickel-and-dimed by Credible, but now, we feel much better about the things that...

Dec 2021
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Manager

ROI / Cost (care and feeding)

There is more that I feel that we could use the solution for, but the solution is clunky, and it...

Dec 2021
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Manager

Functionality and Upgrades

Credible offers a good amount of training. The solution is more user friendly than other EHRs that I...

Dec 2021
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Manager

Relationship

Credible often sends out emails when there is an issue. Those emails tell us that they are working...

Dec 2021
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