Credible Behavioral Health Enterprise Software
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

Credible provides a fairly easy-to-use product for most end users, and that is essential for our...

Apr 2022
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Director

The scheduling system is the worst part of the software, and Credible executives have frequently...

Apr 2022
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Director

Generally, Credible is able to either innovate or provide support, but I have had multiple support...

Apr 2022
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VP/Other Executive

I am not expecting the CEO to have the same charisma that the previous CEO had. I will give the new...

Mar 2022
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VP/Other Executive

The vendor did a normal update, and it messed up spell-check and further messed with the treatment...

Mar 2022
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VP/Other Executive

Qualifacts doesn’t seem to be invested in being partners. There has been much less customer...

Mar 2022
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VP/Other Executive

There are a couple of things that happened in the course of this past year that the vendor really...

Mar 2022
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VP/Other Executive

We are working on trying to share our outcome data with other Credible users. It would be good to...

Mar 2022
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VP/Other Executive

Credible is going to be changing their name soon, probably to Qualifacts. I have some personal...

Mar 2022
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VP/Other Executive

I don’t think the vendor's training is good; it is poor. They are just talking heads; they don't do...

Mar 2022
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VP/Other Executive

As long as Credible’s servers don't go down and we can still do our work, our satisfaction will stay...

Mar 2022
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COO

The vendor executives do a town meeting as well as a quarterly update to provide their road map. We...

Mar 2022
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COO

One good thing about the vendor is that they take care of updates. I never have to worry about that....

Mar 2022
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COO

The Credible system is not just for medical records; it allows our whole agency to be on one...

Mar 2022
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COO

We had a complete paper system before, and this solution was well worth its money. Client engagement...

Mar 2022
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COO

We are in desperate need of a telehealth option on the platform. It needs to offer an easy process...

Mar 2022
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COO

Any new modules or additional things come with a cost, but that is the case with any software. We...

Mar 2022
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COO

The vendor has some work to do with the portal because with the laws changing, there is no surprise...

Mar 2022
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COO

I was a little worried about the vendor's merger with Qualifacts, but they have maintained things.

Mar 2022
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Manager

The Credible implementation is not as good as it should be. Communication is really poor sometimes....

Mar 2022
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Manager

If the decision were completely up to me, Credible's system would be a part of our long-term...

Mar 2022
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Manager

When COVID-19 hit, Credible was kind of behind in the telehealth world.

Mar 2022
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Manager

I would recommend Credible if someone asked me about them.

Mar 2022
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Manager

Credible doesn’t keep all their promises. They are becoming better, but the history of the company...

Mar 2022
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CEO/President

There are processes out there to become a little more user friendly that Credible probably hasn't...

Feb 2022
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CEO/President

I used to recommend Credible's system to others, but it has since fallen in the eyes of most people...

Feb 2022
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CEO/President

Before the original owner merged and retired, he was very accessible. He was very good at reaching...

Feb 2022
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CEO/President

Several of my cohorts in the state dumped Credible's system and went with another system because it...

Feb 2022
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CEO/President

With recent updates, there was a period of several years when Credible would push an update, and...

Feb 2022
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CEO/President

Credible does fairly well in terms of training on an ongoing basis. They have a national convention...

Feb 2022
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CEO/President

We have had trouble since the beginning of the implementation with getting Credible to turn things...

Feb 2022
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CEO/President

From an end-user perspective, once people learn Credible Behavioral Health Enterprise Software,...

Feb 2022
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CEO/President

Credible's high turnover rate, poor channeling of phone calls, and use of a task-ticket system that...

Feb 2022
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CEO/President

Credible is meeting our needs pretty well. We are still tweaking and optimizing things for sure, and...

Feb 2022
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CEO/President

Credible is a nationwide organization, and they have statewide user groups. But there has to be a...

Feb 2022
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CEO/President

We have an account manager with Credible, but the meetings aren’t frequent, and there is not really...

Feb 2022
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CEO/President

Credible recently merged with Qualifacts. I haven't seen a ton of innovation coming out of that...

Feb 2022
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CIO

I am looking forward to the vendor rolling out their telehealth option. That would be beneficial...

Feb 2022
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CIO

I mostly talk through email with the vendor's support teams, but the vendor has a chat option to...

Feb 2022
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CIO

The vendor has teams of people that do all of their things. The vendor seems to have their own...

Feb 2022
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CIO

The vendor merged with Qualifacts, so there has been a bit of a learning curve while the vendor has...

Feb 2022
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CIO

The vendor notifies us of changes. There is a lot that goes with the system. The vendor updates the...

Feb 2022
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CIO

I have one little hiccup with the system, and that has been out there for months. We had some...

Feb 2022
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CIO

The product has some interoperability and integration capabilities. I don't use the system because I...

Feb 2022
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CIO

The system is very user friendly, but the other users might find it to be a little hard to use. I...

Feb 2022
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CIO

The vendor definitely has a road map when they start, and the road map doesn't get too lofty. The...

Feb 2022
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CIO

We have absolutely gotten our money's worth. We can't hire the number of people we get with...

Feb 2022
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CIO

I would tell others that Credible Behavioral Health Enterprise Software is an excellent system. We...

Feb 2022
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Manager

Another product we used in the past had more codes for case management and counseling, but...

Feb 2022
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Manager

Credible has been great. I have gone to different trainings that the vendor has posted and have been...

Feb 2022
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Manager

We chose Credible's system because when some laws for substance-use treatment were tightened up, our...

Feb 2022
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Manager

There are a few multistep issues that sometimes make the billing process more difficult in terms of...

Feb 2022
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Manager

There are some scheduling things that would be nice to have. There is a way to set up the system...

Feb 2022
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Manager

Credible has not offered a training in quite a while. I don't know whether that is related to the...

Feb 2022
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Manager

Credible's system is user friendly. Documenting is easier in Credible's system because we can...

Feb 2022
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Analyst/Coordinator

We had to pay extra for a training environment and for Credible’s LMS. We paid to have an instructor...

Jan 2022
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Analyst/Coordinator

Credible rolls out new updates and improvements. All the main features work the way Credible said...

Jan 2022
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Analyst/Coordinator

The ease of use is much lower for anything special in the system, such as group notes or treatment...

Jan 2022
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Analyst/Coordinator

We paid extra for Credible’s client portal, but it looks terrible, and we don’t have a way to make...

Jan 2022
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Analyst/Coordinator

Credible has been really good with integration. The only issue is that we have difficult state...

Jan 2022
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Analyst/Coordinator

The quality of Credible’s support is good, but the timeliness of support could be better.

Jan 2022
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Analyst/Coordinator

We have full access to a representative from Credible any time we want. Whether our representative...

Jan 2022
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Analyst/Coordinator

I don't know how much we have invested into Credible, but I don’t feel like we got our money’s worth...

Jan 2022
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Analyst/Coordinator

I am optimistic about our future satisfaction. I am starting to uncover some things we set up...

Jan 2022
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Analyst/Coordinator

We have invested so much in Credible that they are part of our long-term plans at this point....

Jan 2022
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Analyst/Coordinator

We were so excited about everything Credible's system could do that we didn't research enough to see...

Jan 2022
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Analyst/Coordinator

Mobile devices are a big issue for us because there are many places where there is no connectivity...

Jan 2022
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Analyst/Coordinator

If we had known we would have extra costs with Credible, we might have gone to a better product. I...

Jan 2022
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Analyst/Coordinator

A promise is a very specific thing. I don’t know whether Credible ever promised to do certain things...

Jan 2022
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Analyst/Coordinator

Credible charges for every little thing. When I saw all the product’s bells and whistles, I didn’t...

Jan 2022
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CEO/President

Compared to our previous solutions, Credible's solution requires fewer clicks. We don't have to go...

Jan 2022
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CEO/President

Credible has a great vision. We are building a strategy on where we think that our business is going...

Jan 2022
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CEO/President

Deploying Credible's product was rougher than we expected it to be. It also took longer than we...

Jan 2022
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CEO/President

We looked at multiple products before we ended up with Credible's solution. We have a number of...

Jan 2022
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CEO/President

Credible's customer service is really good and very responsive. We had to chase our previous vendor...

Jan 2022
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Manager

There have been a few instances where we have felt like Credible wasn't taking our needs and...

Dec 2021
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Manager

We used to feel nickel-and-dimed by Credible, but now, we feel much better about the things that...

Dec 2021
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Manager

There is more that I feel that we could use the solution for, but the solution is clunky, and it...

Dec 2021
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Manager

Credible offers a good amount of training. The solution is more user friendly than other EHRs that I...

Dec 2021
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Manager

Credible often sends out emails when there is an issue. Those emails tell us that they are working...

Dec 2021
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Analyst/Coordinator

Credible didn't give us great guidance or support for the initial go-live training plan. They could...

Nov 2021
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Analyst/Coordinator

Credible has complete control over improving their proactive service and how they handle updates....

Nov 2021
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Analyst/Coordinator

I really like the different data access points in Credible's system. The product includes different...

Nov 2021
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Analyst/Coordinator

Credible's system is user friendly. The user interface is more intuitive and visually clear than...

Nov 2021
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Analyst/Coordinator

There are some challenges with the scheduling piece. The usability and functions are lacking. For...

Nov 2021
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Analyst/Coordinator

Credible is very well suited for outpatient services, but they need some assistance in addressing...

Nov 2021
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Analyst/Coordinator

Considering the struggles we had with Credible at the go-live regarding training and system...

Nov 2021
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Analyst/Coordinator

Credible doesn't charge us for every little thing. That has improved from previous times when they...

Nov 2021
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Analyst/Coordinator

We had several instances where Credible didn't keep their promises during our implementation and...

Nov 2021
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Manager

Credible's advanced search is a good feature because any employee can go in, run any kind of report,...

Nov 2021
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Manager

We haven’t seen many upgrades from Credible on the scheduler. Our staff members say it would be nice...

Nov 2021
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Manager

We got a call from a vendor the other day that said that when they open up a note, they can start a...

Nov 2021
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Manager

The state is going to start to pull data out of Credible's system instead of doing a state report...

Nov 2021
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Manager

We haven’t seen a lot of upgrades or improvements. Credible could improve on doing those. Basically,...

Nov 2021
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Manager

Before the merger, we were having issues with the system going down. Credible was having server...

Nov 2021
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Manager

We sometimes feel like we are being nickel-and-dimed, but I think Credible's price was the same as...

Nov 2021
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Manager

Credible has done a wonderful job on our state reporting. They deliver on time and give us...

Nov 2021
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VP/Other Executive

Our experience with Credible has been positive for the most part. It was rocky, but that was...

Nov 2021
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VP/Other Executive

Credible advanced some things on their own. We used to submit a task ticket and then wait for the...

Nov 2021
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VP/Other Executive

Credible seems to focus a lot of attention on areas that have more Credible users. They move very...

Nov 2021
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VP/Other Executive

We were supposed to have recurring meetings with someone from Credible, and we really haven’t had...

Nov 2021
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VP/Other Executive

I would recommend that others who use the product try to learn better ways to do things to take...

Nov 2021
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VP/Other Executive

Credible's software is not as user friendly as another vendor's software. Credible doesn’t have the...

Nov 2021
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VP/Other Executive

Credible' software has been good for us in terms of an EHR. With manual billing, we can do batches...

Nov 2021
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VP/Other Executive

We did not initially find all the functionality for setting up groups as user friendly as we would...

Nov 2021
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VP/Other Executive

Credible is constantly looking at ways to upgrade and go with what is going on with the times....

Nov 2021
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VP/Other Executive

Whether Credible's system is going to be part of long-term plans depends on the success of the...

Nov 2021
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Analyst/Coordinator

Interoperability is becoming more and more necessary in the EHR world. This solution needs to be...

Nov 2021
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Analyst/Coordinator

The solution has a couple of features that don't work very well. It gives users the option to form...

Nov 2021
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Analyst/Coordinator

The biggest issue that we have with the system is the way that its scheduler works. We have to...

Nov 2021
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Analyst/Coordinator

Credible definitely does regular updates. A lot of those updates are for things that we don't see,...

Nov 2021
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Analyst/Coordinator

The vendor's tech support people have been very prompt every time that we have contacted them. They...

Nov 2021
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Analyst/Coordinator

One improvement that the vendor could make would be if I could look up things about the system on my...

Nov 2021
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Analyst/Coordinator

The vendor is pretty good about being proactive. They keep their finger on the pulse of what is...

Nov 2021
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Analyst/Coordinator

Credible isn't very good about being proactive with us personally. They don't really ask us what our...

Nov 2021
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Director

The vendor's service is proactive in the sense that the vendor does a good job when they put up a...

Nov 2021
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Director

We thought the Credible system was going to do so much more, but it has just added more tasks to our...

Nov 2021
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Director

Credible could make the system better. I don't think that is impossible. But they need to work more...

Nov 2021
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Director

One of the biggest concerns is that when I submit tickets, especially for state reporting, I can't...

Nov 2021
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CEO/President

When I got here, we were using an EHR that the organization had used for years, and the finance...

Nov 2021
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CEO/President

Credible's system is much more efficient than our previous EMR. During the time of the transition,...

Nov 2021
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CEO/President

We have had audits while we have been on Credible's system. We had one audit that we got 100% on,...

Nov 2021
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CEO/President

In terms of customer service follow-up, we had an issue, and it took forever and a day for Credible...

Nov 2021
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CEO/President

Using Credible's system is a beautiful thing, so when it doesn't work, that is hugely disappointing....

Nov 2021
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CEO/President

We recently had an issue with Credible's system. When I couldn't figure out whether it was a...

Nov 2021
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Analyst/Coordinator

The staff seems to like using the solution. Reporting out of it is fairly easy. There is quite a bit...

Nov 2021
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Analyst/Coordinator

The system has a lot of manual entry, and some of the automated processes don’t work very well right...

Nov 2021
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Analyst/Coordinator

We have a very complicated company with a lot of different services, and some of the billing...

Nov 2021
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Analyst/Coordinator

Overall, the solution is a good system. I would recommend it. Credible and Qualifacts merged...

Nov 2021
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Director

Credible has not kept all of their promises. We are still waiting for a portal to go live, and the...

Nov 2021
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Director

Some of the information from Credible's system doesn't transfer over to where we need it to go, or I...

Nov 2021
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Director

We have to train our staff members rather than having Credible come in. We had initial training, and...

Nov 2021
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Director

Credible's support could be better. There are issues with one section. I mentioned the issues a few...

Nov 2021
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Director

I have noticed a lot of improvements compared to when we first went live. Credible's system used to...

Nov 2021
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Director

The internal integration is good, but when we pull our assessments or data, they don't externally...

Nov 2021
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Director

I like that we can access Credible's system from our phones and home computers. Especially in my...

Nov 2021
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VP/Other Executive

Credible Behavioral Health Enterprise Software is the Cadillac version of EMRs. I can work through...

Nov 2021
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(0)
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VP/Other Executive

I wish that Credible would do more to give us a good deal based on our circumstances. They used to...

Nov 2021
||
(0)
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VP/Other Executive

Credible needs to do some work on their mobile solutions. They got to a certain point in the...

Nov 2021
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(0)
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VP/Other Executive

I expect Credible to continue to support us in the way that we need them to in the future.

Nov 2021
||
(0)
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VP/Other Executive

Over the past year, our experiences with Credible have been good. They recently merged with...

Nov 2021
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Director

The system is extremely easy for end users to use and navigate. Its business intelligence reporting...

Nov 2021
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(0)
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Director

In our previous system, we had one person who could build reports and vet data in the system. In...

Nov 2021
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(0)
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Director

One of our pain points was that the vendor doesn't keep their promises. The vendor announced their...

Nov 2021
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(0)
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Director

The vendor charges us for every module that we add to the system. The things that we get with...

Nov 2021
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(0)
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Director

As part of the vendor's merger, we felt passed around a lot. It took us forever to get an actual...

Nov 2021
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(0)
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Director

With the merger, the vendor opened up to new users. I am hopeful that we will see some good changes...

Nov 2021
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(0)
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Director

The vendor's new administrative staff members have been pretty responsive to a few of our issues....

Nov 2021
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(0)
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Director

This product isn't user friendly when it comes to working with clients through a portal. We cannot...

Nov 2021
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(0)
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VP/Other Executive

In the future, our contract with Credible will be up for renewal. We will be looking to see what...

Oct 2021
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(0)
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VP/Other Executive

Credible hasn't delivered residential billing functionality. They made promises during the RFP...

Oct 2021
||
(0)
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VP/Other Executive

The implementations of upgrades with Credible are seamless. They don't involve us. They just do the...

Oct 2021
||
(0)
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VP/Other Executive

Credible has a lot of turnover, so we don't always know who our sales representative is. However,...

Oct 2021
||
(0)
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VP/Other Executive

On top of having to pay for the training module, we also must pay for Credible's high-level...

Oct 2021
||
(0)
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VP/Other Executive

The product can be challenging for end users, especially for our direct care staff. Credible could...

Oct 2021
||
(0)
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VP/Other Executive

I am pleased with the tangible outcomes, and I am pleased that the system is starting to deliver. We...

Sep 2021
||
(0)
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VP/Other Executive

The initial training was pretty good. The staff reports that the ongoing training is lacking. Users...

Sep 2021
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(0)
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VP/Other Executive

We have not had any of the problems we had with our last vendor. Credible's system was not the most...

Sep 2021
||
(0)
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VP/Other Executive

We love Credible. The staff like the system; it is easy to use. But we can’t say that we have been...

Sep 2021
||
(0)
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VP/Other Executive

We were having an extreme problem with a client who needed some guidance. We got on the Credible...

Sep 2021
||
(0)
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VP/Other Executive

We use a third-party product to do data analysis, and we could probably get that through the...

Sep 2021
||
(0)
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VP/Other Executive

Matt Dorman, the CEO, was one of the things that drew us to the system. All of a sudden, he stepped...

Sep 2021
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VP/Other Executive

We can't afford to change systems again. Our partnership with Credible is like a marriage, and we...

Sep 2021
||
(0)
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VP/Other Executive

I desire to have more flexibility, especially as we are looking to use the tool with another...

Sep 2021
||
(0)
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VP/Other Executive

We had an issue with Credible, and since then, the executives haven't been very involved. However, I...

Sep 2021
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(0)
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CIO

The vendor does a monthly update where we learn about any issues that they are working on. If they...

Sep 2021
||
(0)
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CIO

I don't see us moving away from the solution anytime soon. We have heard some good things about...

Sep 2021
||
(0)
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CIO

Credible has some new leadership. Their old leadership promised us certain things like smart forms...

Sep 2021
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(0)
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CIO

Credible's position is that every one of their partners pays the same thing. They don't make deals....

Sep 2021
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(0)
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CIO

The vendor puts in their contacts that if a new organization moves away from their implementation,...

Sep 2021
||
(0)
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CIO

Organizations do the first part of the vendor's training on their own. They use a learning...

Sep 2021
||
(0)
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CIO

The solution works as promoted. The vendor didn't give us any vaporware. Their sales folks are...

Sep 2021
||
(0)
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CIO

The program doesn't integrate with too much other than Credible's software.

Sep 2021
||
(0)
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CIO

There are some things that we would like to see the solution do. It has notifications, but there are...

Sep 2021
||
(0)
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CIO

Credible has grown quite quickly over the last few years. We would like to see a better client...

Sep 2021
||
(0)
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CIO

The vendor holds periodic townhall meetings to let us know how they are doing and what they are...

Sep 2021
||
(0)
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CIO

We have met with numerous organizations that have considered Credible's system. We enjoy working...

Sep 2021
||
(0)
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CIO

When I listen to other companies talk about their different products and the issues that they are...

Sep 2021
||
(0)
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CIO

Any good leader who is coming into a new position is going to do an assessment to figure out where...

Sep 2021
||
(0)
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CIO

Credible is very supportive of all of their partners. That is why they refer to their customers as...

Sep 2021
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(0)
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CIO

The product is cloud based. We don't have too many connectivity issues with it as long as our...

Sep 2021
||
(0)
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CIO

Credible has what I call a four-tiered reporting system. They have an advanced search option that is...

Sep 2021
||
(0)
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CIO

The solution has web services that allow users to export data and have programmers write other...

Sep 2021
||
(0)
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CEO/President

Overall, I have been very satisfied with the solution. We had previous experience with the solution...

Sep 2021
||
(0)
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CEO/President

I would recommend that users who are looking at EMRs try to stay in the behavioral health niche if...

Sep 2021
||
(0)
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CEO/President

We can purchase additional modules from Credible, but as far as upgrades go, we aren't charged for...

Sep 2021
||
(0)
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CEO/President

Credible can always make improvements. In our industry, there are a variety of self-report measures...

Sep 2021
||
(0)
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CEO/President

We can submit task tickets to Credible. Those allow us to keep running tabs on any issues that we...

Sep 2021
||
(0)
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CEO/President

Credible's system is pretty intuitive and user friendly. There is a lot to learn about it though. We...

Sep 2021
||
(0)
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CEO/President

We have some younger employees who are experienced with technology and EMRs. Other users are older...

Sep 2021
||
(0)
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Director

Credible's system offers the best billing I have seen. Our success rate for clean claims has never...

Sep 2021
||
(0)
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Director

One benefit of our old software was that we could do a variety of customizations ourselves. We could...

Sep 2021
||
(0)
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Director

Credible is moving to a different payment model that shows all of the charges up front and has...

Sep 2021
||
(0)
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Director

Credible's system has great financial reports. The reports have made financial audits so much...

Sep 2021
||
(0)
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Director

I like the ease of reporting in Credible's system. I am able to give training to managers on how to...

Sep 2021
||
(0)
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COO

The system's user friendliness is probably its number-one advantage. The mobile app is another big...

Jun 2021
||
(0)
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COO

The number-one thing that the vendor could improve is interoperability with other organizations'...

Jun 2021
||
(0)
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CEO/President

Credible could improve in the proactive customer service area. We have bought a few modules from...

Jun 2021
||
(0)
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CEO/President

Credible hasn't been proactive about developing integrations or communications with other software....

Jun 2021
||
(0)
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CEO/President

I like how easy the solution is for end users. It is very intuitive. The process of documenting...

Jun 2021
||
(0)
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Director

When the vendor hasn't delivered on their promises, they have come back and told us that priorities...

Jun 2021
||
(0)
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Director

The solution's strengths and benefits would be its customization, end user satisfaction, and...

Jun 2021
||
(0)
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Director

According to Credible, they are already focused on the things that we want them to innovate, but...

Jun 2021
||
(0)
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