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Credible Behavioral Health Enterprise Software Comments
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KLAS Research Director - Tyson Blauer
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Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
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User Commentary

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COO

The system's user friendliness is probably its number-one advantage. The mobile app is another big...

Jun 2021
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COO

The number-one thing that the vendor could improve is interoperability with other organizations'...

Jun 2021
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CEO/President

Credible could improve in the proactive customer service area. We have bought a few modules from...

Jun 2021
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(0)
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CEO/President

Credible hasn't been proactive about developing integrations or communications with other software....

Jun 2021
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(0)
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CEO/President

I like how easy the solution is for end users. It is very intuitive. The process of documenting...

Jun 2021
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(0)
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Director

When the vendor hasn't delivered on their promises, they have come back and told us that priorities...

Jun 2021
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(0)
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Director

The solution's strengths and benefits would be its customization, end user satisfaction, and...

Jun 2021
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(0)
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Director

According to Credible, they are already focused on the things that we want them to innovate, but...

Jun 2021
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(0)
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Director

The calendar tool in the system is hard to get around. There is not a date picker, so we can't...

May 2021
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(0)
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Director

The biggest promise the vendor made to us over and over again was that we weren't going to have to...

May 2021
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(0)
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Director

The system works with very few products. Credible Behavioral Health Enterprise Software doesn't...

May 2021
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(0)
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Director

The vendor was recently purchased, and they have been improving their support. There were backlogs...

May 2021
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(0)
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Director

I would tell others that they will get as much out of the product as they put into it. People can...

May 2021
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(0)
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Director

There are certain things that we have asked for in the system that we believe would make the system...

Apr 2021
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(0)
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Director

Credible recently merged with Qualifacts. I don't think that their software will remain separate in...

Apr 2021
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(0)
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Director

As Credible has gotten larger, we have been nickel-and-dimed more and more. The more components we...

Apr 2021
||
(0)
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Director

Credible had a really rough time a few years back. Since then, their quality processes have gotten a...

Apr 2021
||
(0)
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Director

I have extracted information out of the system. I like the tools that the vendor gave us for that. I...

Apr 2021
||
(0)
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Director

I hear complaints from our providers when they have to do multiple clicks for things like refilling...

Apr 2021
||
(0)
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Director

When we have simple issues, Credible can resolve them. But when we have issues that go beyond their...

Apr 2021
||
(0)
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Director

When we first implemented the system, the vendor's folks trained a group of us so that we could...

Apr 2021
||
(0)
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Director

As Credible has grown larger, it has gotten harder and harder to speak with their executives. When...

Apr 2021
||
(0)
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Director

I see the benefits of having an electronic record. That has helped us improve what we do across the...

Apr 2021
||
(0)
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Director

Sometimes, Credible doesn't give us very much notice when they are doing upgrades. Occasionally,...

Mar 2021
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(0)
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Director

Credible has a library of resources but doesn't have a lot of training. We pretty much have to pay...

Mar 2021
||
(0)
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Director

We are able to share information fairly readily, but being able to provide information to external...

Mar 2021
||
(0)
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Director

We get a lot of compliments from external agencies that are auditing us on how easy it is to find...

Mar 2021
||
(0)
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Director

The quality of support varies. Credible has a lot of turnover. They have had people in the past who...

Mar 2021
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(0)
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Director

The message that we got was that Credible's priorities didn't match our priorities. At one point,...

Mar 2021
||
(0)
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Director

At one point, we went through a series of events where Credible's servers went down. We had some...

Mar 2021
||
(0)
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Director

Credible charges us for storage. If we upload paper documents into the system and go over a certain...

Mar 2021
||
(0)
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COO

I am still happy with Credible. Everything seems to be going well. Having all the clients in one...

Mar 2021
||
(0)
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COO

When we put in a task ticket, somebody responds right away. Issues are usually resolved within 24–48...

Mar 2021
||
(0)
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COO

We are just now getting into doing all the reporting we want. I think once we learn more about the...

Mar 2021
||
(0)
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Manager

I love this solution. We had an incredible implementation manager who taught us a lot about how to...

Mar 2021
||
(0)
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Manager

We have always had issues with the solution due to the way our clients are in different groups but...

Mar 2021
||
(0)
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Manager

If I am unsure about how to proceed with a task, I will consult the vendor for help. The solution...

Mar 2021
||
(0)
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Manager

I am a little dismayed over the vendor's ticketing system. I don't have a lot of task tickets, but I...

Mar 2021
||
(0)
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Manager

The solution's billing and clinical notes work well for the most part. However, I have had one or...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Due to the vendor's merger, I feel somewhat uneasy about the solution's future. We have a lot of...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

We have learned a lot from the conferences that we have attended over the years, and we have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

A lot of the training is in the knowledge base, and we have to go online and get into it. I would...

Mar 2021
||
(0)
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 or  to see details.

VP/Other Executive

Credible's system is better than most EHRs, particularly with its user-friendliness and cost. There...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Credible has good training and good modules. Sometimes, though, things are very high level. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went live, we had a good implementation team. A couple of the modules that we went live with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very easy to use and easy to train on. We can very easily change things in the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't integrate with a lot of things. We can integrate Credible's system when we need to, such as...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the product. It is the best one on the market. We looked at several other options. We pretty...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things that I wish were better in Credible's system. If I chose to filter something and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Credible is slow with delivering new technology. They have had issues in the last couple of years...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Timeliness is an issue, but overall, the vendor keeps their promises. I have had great conversations...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The program is solid but lacks what are now commonplace tools, like telehealth integration, a solid...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We like the overall ease of use and the ability to adapt the system to meet our needs. The layout is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor really rushed through the implementation. They seemed to be more concerned about meeting...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor is very, very unresponsive in terms of support. Reaching anybody is very difficult. When...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Before we went to Credble, we had a small team that we paid a decent amount of money to. We couldn't...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I know that we have some changes coming up this year, but I don't forsee any of those changes...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Everybody comes out with a plan at the beginning of the year, but no one could have predicted...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The things that Credible has rolled out haven't been big. Credible does an excellent job on the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Credible has plenty of tools out there if we want to set up integration between different providers....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I like that the system is user friendly and that we are able to build our own forms out. I like that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Credible is really easy to get ahold of. I use the chat if I have a small problem that I need a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Credible has a quarterly CEO meeting and an all-partners meeting that we can attend, and Credible...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The software works as promoted if it is implemented correctly. I don't think that any vendor keeps...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Some of our clinicians have told me that the product is the easiest one they have used. They really...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Credible has good people that are knowledgeable and helpful. When we have critical problems, it is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If something is Credible's issue, we don't get charged, but if we want an enhancement, we are going...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

A lot of parts got lost in the implementation. We were also told we were going to get a certain...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our journey with Credible has been interesting. The implementation was not our friend. We had to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

My experience with Credible's feedback loops over the years is not good. For example, the fact that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Credible recently made a series of high-capacity changes to the system, and during the first few...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been able to attend some of Credible's training classes. They are improving in the training...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like tighter integration with our third-party system so that we could run more analytics.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Credible is good at sending out bills. They do that very reliably.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Credible sends updates, what those updates contain is horribly communicated. The vendor only...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Credible has a report writer that they claim is SQL compliant. However, we can't run true SQL...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the form-building systems that I have been exposed to provide the ability to put basic logic...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Credible took a step back with their executive involvement. Credible just had a CEO change. Before...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Over the last year, things have gotten much better. There are more trainings and updates, and that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Because Credible is integrating new programs and is allowing us to document additional services that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Documenting our services with Credible's product has been easy. Everything has been okay, and the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Credible offers a lot of great support to help us figure out our problems. Their education is really...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Over the years we have had the product, I haven't had to go up the chain very often, but when I have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are able to enter documentation. We feel like our compliance needs are being met. That isn't much...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is of good quality. It is expensive, but it is worth it. I tell people to make sure that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Credible has tried to implement a variety of different forums, and none of them seem to have taken...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are really heavy mobile users and offer a lot of mobile services. During the pandemic, we had to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementing the software has been a really heavy lift for us. Training and so many other things...

Aug 2020
||
(0)
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VP/Other Executive

There are things that the system doesn't do unless we are using Credible Plan. Some of the field use...

Aug 2020
||
(0)
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