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Credible Behavioral Health Enterprise Software Comments
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KLAS Research Director - Tyson Blauer
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CIO

Before we went to Credble, we had a small team that we paid a decent amount of money to. We couldn't...

Feb 2021
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CIO

I know that we have some changes coming up this year, but I don't forsee any of those changes...

Feb 2021
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CIO

Everybody comes out with a plan at the beginning of the year, but no one could have predicted...

Feb 2021
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CIO

The things that Credible has rolled out haven't been big. Credible does an excellent job on the...

Feb 2021
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CIO

Credible has plenty of tools out there if we want to set up integration between different providers....

Feb 2021
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CIO

I like that the system is user friendly and that we are able to build our own forms out. I like that...

Feb 2021
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CIO

Credible is really easy to get ahold of. I use the chat if I have a small problem that I need a...

Feb 2021
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CIO

Credible has a quarterly CEO meeting and an all-partners meeting that we can attend, and Credible...

Feb 2021
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CIO

The software works as promoted if it is implemented correctly. I don't think that any vendor keeps...

Feb 2021
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CIO

Some of our clinicians have told me that the product is the easiest one they have used. They really...

Feb 2021
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CIO

Credible has good people that are knowledgeable and helpful. When we have critical problems, it is...

Feb 2021
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CIO

If something is Credible's issue, we don't get charged, but if we want an enhancement, we are going...

Feb 2021
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CIO

A lot of parts got lost in the implementation. We were also told we were going to get a certain...

Feb 2021
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CIO

Our journey with Credible has been interesting. The implementation was not our friend. We had to...

Feb 2021
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CEO/President

My experience with Credible's feedback loops over the years is not good. For example, the fact that...

Jan 2021
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Manager

Credible recently made a series of high-capacity changes to the system, and during the first few...

Jan 2021
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Manager

We have been able to attend some of Credible's training classes. They are improving in the training...

Jan 2021
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Manager

We would like tighter integration with our third-party system so that we could run more analytics.

Jan 2021
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Manager

Credible is good at sending out bills. They do that very reliably.

Jan 2021
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Manager

When Credible sends updates, what those updates contain is horribly communicated. The vendor only...

Jan 2021
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Manager

Credible has a report writer that they claim is SQL compliant. However, we can't run true SQL...

Jan 2021
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Manager

Most of the form-building systems that I have been exposed to provide the ability to put basic logic...

Jan 2021
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Manager

Credible took a step back with their executive involvement. Credible just had a CEO change. Before...

Jan 2021
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Analyst/Coordinator

Over the last year, things have gotten much better. There are more trainings and updates, and that...

Oct 2020
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Analyst/Coordinator

Because Credible is integrating new programs and is allowing us to document additional services that...

Oct 2020
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Analyst/Coordinator

Documenting our services with Credible's product has been easy. Everything has been okay, and the...

Oct 2020
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VP/Other Executive

Credible offers a lot of great support to help us figure out our problems. Their education is really...

Aug 2020
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VP/Other Executive

Over the years we have had the product, I haven't had to go up the chain very often, but when I have...

Aug 2020
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VP/Other Executive

We are able to enter documentation. We feel like our compliance needs are being met. That isn't much...

Aug 2020
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VP/Other Executive

The product is of good quality. It is expensive, but it is worth it. I tell people to make sure that...

Aug 2020
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VP/Other Executive

Credible has tried to implement a variety of different forums, and none of them seem to have taken...

Aug 2020
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VP/Other Executive

We are really heavy mobile users and offer a lot of mobile services. During the pandemic, we had to...

Aug 2020
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VP/Other Executive

Implementing the software has been a really heavy lift for us. Training and so many other things...

Aug 2020
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VP/Other Executive

There are things that the system doesn't do unless we are using Credible Plan. Some of the field use...

Aug 2020
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Manager

Sometimes Credible overpromises, even though they have good intentions.

Jun 2020
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Manager

I would like to see Credible spend more time testing the software before they send out releases....

Jun 2020
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Manager

I like the amount of control that we have with the system. We have customizations galore. We also...

Jun 2020
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CEO/President

It is easy to retrieve information with Credible's system. The vendor is very responsive, and things...

Jun 2020
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CEO/President

Credible's support people are quick to respond. They are very responsive to us in emails and phone...

Jun 2020
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CEO/President

With Credible's system, we can extract whatever data we need. We have state outcome measures that we...

Jun 2020
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CEO/President

Throughout the COVID-19 crisis, Credible has been very responsive. They have provided us with a lot...

Jun 2020
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Director

One of my colleagues shared a thing he or she was doing with his or her system because there is a...

Jun 2020
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Director

The vendor hasn’t delivered new technology recently. Credible was so focused on getting some of the...

Jun 2020
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Director

My A/R staff initially missed the phone support because Credible does email-based support. If the...

Jun 2020
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Director

The vendor is proactive. With some of the database issues, Credible invested in another...

Jun 2020
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Director

I give the vendor a high rating for executive involvement. I am sold on their CEO. The CEO is doing...

Jun 2020
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Director

I am a strong supporter of the software. If we can’t do something, that is because we don’t know...

Jun 2020
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Director

We have highly received our money’s worth. When we first got with Credible, our pricing was about...

Jun 2020
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Director

We went through the difficult part with the database issues, and then everything worked well for a...

Jun 2020
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Director

Credible had a consulting firm handling their database information and changes. Credible had a...

Jun 2020
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Director

Credible researches issues and tells us they are due to a third-party thing. But we sometimes have a...

Jun 2020
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Director

We recently put in the ePrescription module for controlled substances, and things went smoothly. One...

Jun 2020
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Director

The vendor has supported us well during the COVID-19 crisis. We haven’t taken advantage of any of...

Jun 2020
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Director

Our accessibility to the data is good. The reporting is kind of easy for the average person or...

Jun 2020
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Director

The vendor usually keeps their promises. We don’t have any issues with the vendor. They don’t really...

Jun 2020
(0)
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Director

Unless we want something special done to the software, we only pay our contracted amount. If we...

Jun 2020
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Director

Credible’s implementation cycle was much faster than other vendors’ cycles. All of the other vendors...

Jun 2020
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Director

Credible has an online library, and they have webinars that are available. Vendors do conferences...

Jun 2020
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Director

I am not saying that the system is perfect, but Credible’s software is the best software I have been...

Jun 2020
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Director

I give the vendor a high rating for the quality of their upgrades. We haven’t had updates that I can...

Jun 2020
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Director

The system is easy to use for people that are not software savvy. People that know how to use...

Jun 2020
(0)
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VP/Other Executive

Credible gets back to us immediately when we submit a problem. Problems are ranked based on their...

Jun 2020
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VP/Other Executive

We didn’t need any support from Credible through the COVID-19 crisis, but they did arrange for our...

Jun 2020
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VP/Other Executive

No vendor keeps 100% of their promises. The system doesn’t do some of the things that Credible said...

Jun 2020
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VP/Other Executive

Credible charges for new features that involve a lot of development. So for example, if we want the...

Jun 2020
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VP/Other Executive

Credible has a good training library, also called a learning management system, that any partner can...

Jun 2020
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VP/Other Executive

Providers can put in requests for certain features or things that they want to have from Credible....

Jun 2020
(0)
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CEO/President

Credible’s solution is part of our plans for now. I don’t know whether it is going to be our...

Jun 2020
(0)
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CEO/President

We were scheduled to go live by a certain date, but the go-live was delayed. We had training leading...

Jun 2020
(0)
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CEO/President

We thought everything would go between Credible’s system and our EMR, but it didn’t. We didn’t get...

Jun 2020
(0)
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CEO/President

I regret buying Credible’s system. I am just not impressed. I wanted a specific module, but it was...

Jun 2020
(0)
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CEO/President

We are still waiting for the client engagement module that lets us do text reminders and follow-up...

Jun 2020
(0)
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CEO/President

There was a lot of hype around Credible. Their marketing is great. They market themselves well at...

Jun 2020
(0)
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CEO/President

Credible has vertical stacking of their data management with caches. They have a platform that is...

Jun 2020
(0)
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CEO/President

Credible tries to keep their promises, but they just haven't been able to deliver some of the...

May 2020
(0)
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CEO/President

Integration and interoperability are two different things. We can integrate the product across...

May 2020
(0)
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CEO/President

Credible is pretty good at delivering new technology. They are just not great at delivering ongoing...

May 2020
(0)
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CEO/President

The adaptability of the product has allowed us to use it really effectively during the COVID-19...

May 2020
(0)
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Analyst/Coordinator

The vendor does nickel-and-dime. I can’t say they are cheap, but they are somewhat fair. I have felt...

May 2020
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Analyst/Coordinator

I think the vendor has had management issues. They tend to go through a lot of staff members, and...

May 2020
(0)
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Analyst/Coordinator

The solution is a good product, but I would also like to see a nice compliance program, a better...

May 2020
(0)
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Analyst/Coordinator

I would like some clear, honest communication from the vendor executives. The vendor executives have...

May 2020
(0)
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Analyst/Coordinator

I would tell someone looking at the vendor about some issues, but the product is good. Things seem...

May 2020
(0)
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Analyst/Coordinator

The vendor is part of our long-term plans, but I would not buy the solution again if we were...

May 2020
(0)
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Director

The vendor charges for everything they possibly can. Smaller companies might get what they pay for...

May 2020
(0)
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Director

As soon as inpatient items are added in along with complex reporting requirements, the system...

May 2020
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Director

Last summer, the vendor had an outage. People were very angry. The response from Credible was jaw...

May 2020
(0)
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Director

We had a lot of problems with our implementation. I know the vendor has changed things dramatically,...

May 2020
(0)
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Director

Almost every new feature that Credible has touted and then released has not worked. We can't use...

May 2020
(0)
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Director

I have had a ticket that has been unresolved for several years. The vendor has backed out of...

May 2020
(0)
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Director

For smaller companies, the simpler feature sets work pretty well, particularly for the outpatient...

May 2020
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Director

Credible's executive team is a big reason why we are changing vendors. If it weren't for the CEO and...

May 2020
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Director

Integrations with the product require a separate contract and additional costs. The vendor needs to...

May 2020
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Director

One of our specialty facilities isn’t able to do some things they want to do. The vendor’s form...

May 2020
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Director

The vendor has a new ticketing structure, and I certainly hear back about tickets, but I have years’...

May 2020
(0)
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Director

The vendor’s executives are very involved, and the CEO regularly hosts webinars. The executive who...

May 2020
(0)
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Director

The biggest thing I like about the vendor is how their product drives tangible outcomes for me. The...

May 2020
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Director

I recommend the product to people because there are aspects of it that are great. I have a lot of...

May 2020
(0)
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Director

The vendor has made a lot of changes. One of their executives recently left, and that was a surprise...

May 2020
(0)
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Director

Overall, things stick to the status quo with the product. The product has been great during the...

May 2020
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Director

The vendor has been good about sending good information out during the COVID-19 pandemic. They were...

May 2020
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Director

I haven’t taken the vendor up on anything in terms of direct support during the COVID-19 pandemic,...

May 2020
(0)
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Director

Our long-term plans are simply to continue having an EHR. With other organizations in our area...

May 2020
(0)
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Director

Something I have taken away from the vendor is that control over our own data is super important....

May 2020
(0)
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Director

I would buy the product again if we looked at everything else and it seemed to be the best thing out...

May 2020
(0)
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Director

The vendor doesn’t keep their promises at all. They often say they will do something, and then...

May 2020
(0)
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Director

I feel like the vendor has been nickel-and-diming us lately. We have gone over our storage amounts...

May 2020
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Director

We don’t really get implementation services or upgrades. The vendor has rolled out a really great...

May 2020
(0)
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VP/Other Executive

I like the ability to get data out of the product. That being said, on the clinical side, it is hard...

May 2020
(0)
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VP/Other Executive

A frustrating element about the product is that it doesn't have EMR and billing functionality. Our...

May 2020
(0)
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Manager

We had a paper system previously, so we don’t have anything to compare the system to. Right now, I...

Mar 2020
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Manager

The vendor keeping promises is an area that needs work. The promises on the billing side are kept...

Mar 2020
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Manager

People get what they contractually requested for. We are really good at asking whether the cost of...

Mar 2020
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Manager

The time frame expectation for the implementation was too aggressive. Because of how quick things...

Mar 2020
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Manager

The vendor's training is good. They have videos, which we use a tremendous amount. The vendor has...

Mar 2020
(0)
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Manager

If people follow the way the system is supposed to work, then it works as promoted. But our setup is...

Mar 2020
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Manager

We are working toward having interoperability. The data we are getting back is invaluable. We were...

Mar 2020
(0)
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Manager

When things are missed, overlooked, or not shared, that creates a lot more work for us to try to fix...

Mar 2020
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Manager

We are still trying to overcome not being charged so much to get certain things. Having the...

Mar 2020
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Manager

The vendor is working on some new technology for us. They are just now getting ready to implement...

Mar 2020
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Manager

The support for the task tickets deserves a lower rating, but the chat room merits a higher rating...

Mar 2020
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Manager

The vendor does send out updates and explains what is going on. Even if they just explain that they...

Mar 2020
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Manager

I really don’t talk with Credible's executives at all. We call them when we raise a flag about...

Mar 2020
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Manager

We can slice and dice the data very well. We have been able to pull some information to help us make...

Mar 2020
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Manager

We are using employee forms for surveys, and we have been able to pull out the data for that, so we...

Mar 2020
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Manager

The vendor's software is perfect, but the initial setup is what has killed us. It would have been...

Mar 2020
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Manager

The forms weren’t in the system, so we couldn’t show clinicians how to fill out the forms. The...

Mar 2020
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Manager

We are much further along than we were before. I have talked with other people, and I think we...

Mar 2020
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Manager

The vendor's staff members are very helpful, but they might be stretched too thin.

Mar 2020
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