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Credible EHR
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Likely to recommend (1-9)
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Supports integration goals (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
26%
74%
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Latest Comments See all (97) comments Filtered view: (Europe) ##.#% ##.#% ##.#% Download as Excel
Manager
Relationship, Product
To improve our experience as a customer, GE HealthCare could improve...
Manager
Product
The biggest opportunity for product improvement is the design. I would...
Manager
Relationship
The vendor's main strengths are their support, responsiveness,...
Analyst/Coordinator
Relationship
GE HealthCare definitely has vision, and they have explained it to us....
Analyst/Coordinator
Operations
With the initial training, the vendor had on-site resources, and all...
Analyst/Coordinator
Culture, Operations
The vendor oversold what they were going to do and when they were...
Analyst/Coordinator
Product
There is scope for the system to be easier to use; the search criteria...
Analyst/Coordinator
Product
When we have had to get the PACS integrated with other things, that...
Analyst/Coordinator
Product
Stability and reliability are a problem. At one point, we had a PACS...
Analyst/Coordinator
Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they...