CSI Healthcare IT Go-Live Support Commentary
Filtered view: All
Subject Expert
Kaleb Harris
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
We had used CSI Companies before and had a good experience, so we brought them in for a recent...
Login or Create an Account to see details.
Relationship, Operations
I have heard a lot of positive feedback from the actual end users and from leadership in the...
Login or Create an Account to see details.
Loyalty, Relationship, Value
CSI Companies explains what their quote is, and we get discounts. If we have any questions regarding...
Login or Create an Account to see details.
Relationship, Services
CSI Companies is excellent across the board. They have some resources who are so good that people...
Login or Create an Account to see details.
Operations
CSI Companies' execution was outstanding. We had very few areas where they couldn't resource...
Login or Create an Account to see details.
Relationship, Value
CSI Companies does a wonderful job of partnering with us and trying to help us get the most value...
Login or Create an Account to see details.
Loyalty, Value
We selected CSI Companies because other organizations that used CSI Companies for implementation...
Login or Create an Account to see details.
Operations, Services
Driving tangible outcomes was a hard thing for the at-the-elbow support because the outcomes were...
Login or Create an Account to see details.
Relationship
CSI Companies has had a strong executive presence at our command center. They have also had a good...
Login or Create an Account to see details.
Operations, Services
The nature of these types of services is there are always going to be some individual resources that...
Login or Create an Account to see details.
Operations
CSI Companies doesn't do very well with detailed management work. They rely too much on one or two...
Login or Create an Account to see details.
Operations
CSI Companies is responsive. They take initiative on their own and try to make things easier for us.
Login or Create an Account to see details.
Operations, Services
Overall, CSI Companies performed extremely well. There was an incident on our side, but CSI...
Login or Create an Account to see details.
Loyalty, Operations, Services
We were very purposeful about finding an organization that had a decent number of clinically...
Login or Create an Account to see details.
Relationship, Operations
Some of the firm's credentialed trainers have been good, and some have not been good. I generally...
Login or Create an Account to see details.
Relationship, Services, Value
The firm avoids charging for every little thing. They have worked with us a lot on cost management....
Login or Create an Account to see details.
Relationship, Operations
The experience with CSI Companies’ superuser team has been great. They were a great resource, but...
Login or Create an Account to see details.
Relationship, Operations
I would highly recommend CSI Companies without reservation for go-live support to anyone who asks or...
Login or Create an Account to see details.
Loyalty, Relationship
Overall, we were very happy with CSI Companies’ service, and I would absolutely partner with them...
Login or Create an Account to see details.
Relationship, Operations
The quality of the leadership team really made a difference. They brought in a bunch of people, and...
Login or Create an Account to see details.
Relationship, Operations
CSI Healthcare IT was extraordinary, and the staff members were excellent. They gave really good...
Login or Create an Account to see details.
Relationship
We have a good relationship with the firm. I am satisfied. I appreciate that they take the time to...
Login or Create an Account to see details.
Value
If it weren't for CSI Healthcare IT, we wouldn't have been able to implement things as rapidly as we...
Login or Create an Account to see details.
Relationship, Operations
CSI Healthcare IT is really good at go-live support. They do really well with being nimble and agile...
Login or Create an Account to see details.
Relationship, Operations
The consistency of the experience with CSI Healthcare IT is quite high. We had pretty much the same...
Login or Create an Account to see details.
Relationship, Operations
In general, we find that CSI Healthcare IT provides dependable resources in all categories. With the...
Login or Create an Account to see details.
Operations
Our EHR implementation was time compressed, and CSI Healthcare IT was able to provide support for...
Login or Create an Account to see details.
Value
CSI Healthcare IT is competitively priced. I haven't seen anybody who has beat them, if not matched...
Login or Create an Account to see details.
Relationship
CSI Healthcare IT provided at-the-elbow contracted support. They recruited and identified qualified,...
Login or Create an Account to see details.
Operations
CSI Healthcare IT has knowledgeable staff. Internally, they are well organized, and the contractors...
Login or Create an Account to see details.
Relationship, Operations
We wondered how we were going to handle the how-to calls that were invariably going to come from...
Login or Create an Account to see details.
Relationship
CSI Healthcare IT had some bumps along the way. There were several times when I had to go back and...
Login or Create an Account to see details.
Operations
We had some issues with the providers not understanding how to enter certain data into the solution,...
Login or Create an Account to see details.
Relationship, Operations
CSI Healthcare IT was a great partner. They were waist deep in the mud while we were running through...
Login or Create an Account to see details.
Relationship
CSI Healthcare IT’s resources were generally accountable. We had one or two little issues of people...
Login or Create an Account to see details.
Relationship
The thing that stands out about CSI Healthcare IT is that they know our business, geography,...
Login or Create an Account to see details.
Relationship, Services
CSI Healthcare IT meets my expectations. We were looking for CSI Healthcare IT to help end users...
Login or Create an Account to see details.
Relationship, Value
At-the-elbow support is not my favorite area to work in. It is throwaway work. I don't think anybody...
Login or Create an Account to see details.
Relationship, Services
From a leadership standpoint, CSI Healthcare IT is very engaged.
Login or Create an Account to see details.
Operations, Value
My one complaint would be that CSI Healthcare IT's billing processes continue to not be up to par....
Login or Create an Account to see details.
Relationship
When working with CSI Healthcare IT, meeting budgetary targets is our number-one priority. The...
Login or Create an Account to see details.
Relationship, Operations
We had a leader from CSI Healthcare IT who was with us the entire time. They were my go-to, and they...
Login or Create an Account to see details.
Relationship
We had a budget, and CSI Healthcare IT stayed within that budget. They did not go a penny over. That...
Login or Create an Account to see details.
Relationship, Operations
I have been working with CSI Healthcare IT for years. They have always been my go-to, and I have...
Login or Create an Account to see details.
Relationship
CSI Healthcare was good. They were not the firm that won the RFP initially, and they ended up having...
Login or Create an Account to see details.
Relationship
The big thing with CSI Healthcare IT was their ability to pull off what they pulled off in a short...
Login or Create an Account to see details.
Relationship, Operations
There were times when we could have had better automation with CSI Healthcare IT and better data and...
Login or Create an Account to see details.
​
Preferences