CSI Healthcare IT Go-Live Support Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship, Services
CSI Companies is excellent across the board. They have some resources who are so good that people...
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Operations
CSI Companies' execution was outstanding. We had very few areas where they couldn't resource...
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Relationship, Value
CSI Companies does a wonderful job of partnering with us and trying to help us get the most value...
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Loyalty, Value
We selected CSI Companies because other organizations that used CSI Companies for implementation...
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Operations, Services
Driving tangible outcomes was a hard thing for the at-the-elbow support because the outcomes were...
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Relationship
CSI Companies has had a strong executive presence at our command center. They have also had a good...
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Operations, Services
The nature of these types of services is there are always going to be some individual resources that...
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Operations
CSI Companies doesn't do very well with detailed management work. They rely too much on one or two...
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Operations
CSI Companies is responsive. They take initiative on their own and try to make things easier for us.
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Operations, Services
Overall, CSI Companies performed extremely well. There was an incident on our side, but CSI...
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Loyalty, Operations, Services
We were very purposeful about finding an organization that had a decent number of clinically...
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Relationship, Operations
Some of the firm's credentialed trainers have been good, and some have not been good. I generally...
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Relationship, Services, Value
The firm avoids charging for every little thing. They have worked with us a lot on cost management....
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Relationship, Operations
The experience with CSI Companies’ superuser team has been great. They were a great resource, but...
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Relationship, Operations
I would highly recommend CSI Companies without reservation for go-live support to anyone who asks or...
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Loyalty, Relationship
Overall, we were very happy with CSI Companies’ service, and I would absolutely partner with them...
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Relationship, Operations
The quality of the leadership team really made a difference. They brought in a bunch of people, and...
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Relationship, Operations
CSI Healthcare IT was extraordinary, and the staff members were excellent. They gave really good...
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Relationship
We have a good relationship with the firm. I am satisfied. I appreciate that they take the time to...
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Value
If it weren't for CSI Healthcare IT, we wouldn't have been able to implement things as rapidly as we...
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Relationship, Operations
CSI Healthcare IT is really good at go-live support. They do really well with being nimble and agile...
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Relationship, Operations
The consistency of the experience with CSI Healthcare IT is quite high. We had pretty much the same...
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Relationship, Operations
In general, we find that CSI Healthcare IT provides dependable resources in all categories. With the...
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Operations
Our EHR implementation was time compressed, and CSI Healthcare IT was able to provide support for...
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Value
CSI Healthcare IT is competitively priced. I haven't seen anybody who has beat them, if not matched...
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Relationship
CSI Healthcare IT provided at-the-elbow contracted support. They recruited and identified qualified,...
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Operations
CSI Healthcare IT has knowledgeable staff. Internally, they are well organized, and the contractors...
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Relationship, Operations
We wondered how we were going to handle the how-to calls that were invariably going to come from...
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Relationship
CSI Healthcare IT had some bumps along the way. There were several times when I had to go back and...
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Operations
We had some issues with the providers not understanding how to enter certain data into the solution,...
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Relationship, Operations
CSI Healthcare IT was a great partner. They were waist deep in the mud while we were running through...
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Relationship
CSI Healthcare IT’s resources were generally accountable. We had one or two little issues of people...
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Relationship
The thing that stands out about CSI Healthcare IT is that they know our business, geography,...
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Relationship, Services
CSI Healthcare IT meets my expectations. We were looking for CSI Healthcare IT to help end users...
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Relationship, Value
At-the-elbow support is not my favorite area to work in. It is throwaway work. I don't think anybody...
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Relationship, Services
From a leadership standpoint, CSI Healthcare IT is very engaged.
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Operations, Value
My one complaint would be that CSI Healthcare IT's billing processes continue to not be up to par....
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Relationship
When working with CSI Healthcare IT, meeting budgetary targets is our number-one priority. The...
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Relationship, Operations
We had a leader from CSI Healthcare IT who was with us the entire time. They were my go-to, and they...
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Relationship
We had a budget, and CSI Healthcare IT stayed within that budget. They did not go a penny over. That...
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Relationship, Operations
I have been working with CSI Healthcare IT for years. They have always been my go-to, and I have...
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Relationship
CSI Healthcare was good. They were not the firm that won the RFP initially, and they ended up having...
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Relationship
The big thing with CSI Healthcare IT was their ability to pull off what they pulled off in a short...
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Relationship, Operations
There were times when we could have had better automation with CSI Healthcare IT and better data and...
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Relationship
There were a couple of people CSI Healthcare IT brought in for at-the-elbow support that had to be...
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Value
CSI Healthcare IT was very cognizant of travel and tried to group people into cohorts to decrease...
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Loyalty, Relationship
With CSI Healthcare IT, we looked at historical norms for a project of our size and complexity. Our...
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Operations, Services
CSI Healthcare IT is good strategically. Instead of giving me X number of consultants and telling me...
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Operations
Rather than coming in with a cookie-cutter approach, CSI Healthcare IT looked at each activation as...
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Relationship, Value
I have nothing against CSI Healthcare IT, but they provide an aggressive level of support that I'm...
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Relationship, Value
CSI Healthcare IT is able to meet objectives; if we ask for 10 bodies, they are able to provide us...
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Relationship
The CSI Healthcare IT folks we deal with are pretty good; however, more executive involvement from...
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Relationship, Operations
CSI Healthcare IT has remained consistent. They have provided a lot of HIT consultants, but they...
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Relationship, Operations
Generally, I found that my experience with CSI Healthcare IT was not what I wanted it to be. The...
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Operations
The challenge that I ran into was that CSI Healthcare IT did a poor job of understanding some of our...
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Relationship, Operations
Early on, I had a list of some people who I wanted to cut, and the firm had no one ready to go and...
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Relationship
CSI Healthcare IT was available to speak to when issues were going on or we had to work through...
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