CSI Healthcare IT Go-Live Support Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Services
A couple of years ago, CSI Companies’ billing wasn't great, but they have improved that area...
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Relationship, Value
The pros of working with CSI Companies are that they really know the consultants out there and that...
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Relationship, Operations
CSI Companies is phenomenal. I'm so absolutely blown away by what they do and how well they do it. I...
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Relationship, Value
CSI Companies was excellent from top to bottom. I would highly recommend them. They were reasonably...
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Loyalty
We got hooked up with CSI Companies because someone from our organization had used them in a former...
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Relationship
CSI Companies is a good partner. Their mindset is one of partnership and transparency.
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Relationship, Services, Value
CSI Companies was an expert in what they did, and I didn't realize how valuable their services were...
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Relationship, Services, Value
CSI Companies was very expensive. Part of me would love to go back to some of the older RFPs and see...
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Operations, Value
Overall, I'm very pleased because CSI Companies has gotten a lot of kudos from our organization and...
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Relationship, Operations
The firm did a really nice job of partnering with us. I had a great experience with the firm's team....
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Relationship, Operations
Throughout the years, although the at-the-elbow support that was on-site varied because the project...
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Operations
There was a significant amount of logistics in terms of getting people on-site. We had a lot of...
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Loyalty, Value
The firm’s rates have been competitive, so there are no issues there. I haven't had any problems...
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Relationship, Operations
The go-live support works really well. The firm is able to do whatever we need with accuracy. The...
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Relationship, Services
CSI Companies has good leadership. I work with them closely, and they take the time to understand...
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Value
CSI Companies never bills me for the hours when I ask their people to come on-site. Other firms bill...
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Relationship, Operations
We went with CSI Companies because we have worked with them for go-live support before. Their people...
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Relationship, Operations, Services
The experience and ordination of CSI Companies’ leaders were excellent. There was closed-loop...
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Relationship, Services
The leadership team for the consultants from CSI Companies was extremely professional, engaging, and...
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Loyalty, Relationship, Services
The quality of CSI Companies’ at-the-elbow support made them stand out. We have actually had many...
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Loyalty, Value
We chose CSI Companies because we were able to see them in action at another go-live and because we...
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Loyalty, Relationship, Operations, Services
CSI Companies was very engaged with each of our sites during the go-live. There was a lot of...
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Relationship
CSI Companies onboarded their people quickly. They provided us the information that we needed to get...
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Relationship, Operations
The second wave of our project was much better than the first wave. I wasn't a fan of our project...
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Relationship
The firm was doing surveys out in the field. They did surveys for every interaction they had, but it...
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Value
I would use the firm again. They did not nickel-and-dime me for anything. We came in under budget....
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Relationship, Operations
No one loves phone support. No one is expecting the best people in the world to be on the phone, but...
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Relationship
Sometimes, firms are afraid to tell us what they did somewhere else. There was some timidness with...
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Loyalty, Operations
The things CSI Companies brings to the table are years of experience doing large training...
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Loyalty
We ultimately chose CSI Companies because they had recently done another large, successful go-live...
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Relationship, Operations
The firm did a really good job of corralling their people and making sure everyone got on board....
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Relationship, Operations
We went live with our application, and we received high praise from the software vendor. CSI...
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Relationship, Operations
CSI Companies had individuals who had been through EHR go-lives, but not all of them had necessarily...
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Relationship
CSI Companies’ ability to coordinate a large group across the organization at each facility was very...
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Relationship
CSI Companies maintained contact and communication with our executive leadership and always tried to...
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Relationship, Value
We had an established relationship with CSI Companies, so they were our primary choice. I believe...
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Relationship
Things aren't perfect with CSI Companies, but the executive team is very good and available to us....
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Relationship
By and large, the quality of consultants that CSI Companies provided was great, but there is always...
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Relationship
The executive at CSI Companies who runs our communication is excellent. They are our point person,...
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Relationship, Services
The outcomes with CSI Companies are good, but I do think that there is some improvement needed in...
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Loyalty, Relationship
We considered other firms and looked at a few other companies, but we went with CSI Companies. I...
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Operations
CSI Companies provided a ton of floor support for our implementation, and they had good point...
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Relationship
CSI Companies is quickly able to understand and translate our deliverables into action. The firm has...
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Relationship
CSI Companies met our expectations. They would have to really do a lot with at-the-elbow support to...
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Relationship
CSI Companies is easy to work with. They are proactive about communication and ensuring that they...
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Relationship
We keep using CSI Companies for a couple of reasons. They have been great to deal with and have done...
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Loyalty, Relationship, Services
CSI Companies exceeded our expectations through their ability to get good-quality support staff...
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Relationship, Operations
The firm’s leaders are very engaged and are looking to create a partnership with us, so they have...
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Operations
The firm’s accounting processes could be improved a bit. Sometimes the firm’s accounting team...
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Relationship
CSI Companies is a great firm to partner with. They don't just fulfill the contract; they truly...
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Loyalty, Operations
One of the main reasons we chose this firm was their prior experience doing go-live support. During...
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Relationship, Operations
CSI Companies is a very good partner for implementations. I think they have a lot of good experience...
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Relationship, Operations, Services
My experience with CSI Companies has been phenomenal. They have helped us rearrange things to...
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Relationship, Operations
CSI Companies has done a great job of being forward-thinking, and they are taking what they have...
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Relationship
Because of previous experience, CSI Companies owns my top spot, so I exclusively go with them unless...
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Relationship
The thing we have found most valuable about our engagement with CSI Companies is our team members'...
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Operations, Services, Value
I look for an affordable rate for at-the-elbow support. So when we talk about my rate compared to...
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Loyalty, Operations, Services
We considered using another firm, but we had never used them before, whereas with CSI Companies, we...
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Relationship, Operations
I would absolutely use CSI Companies' services again because of their experience with identifying...
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Value
CSI Companies doesn’t nickel-and-dime us. There were attempted upsells where we had to push back,...
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Relationship
CSI Companies consistently exceeded my expectations. I can't really attribute the challenges that we...
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Relationship
I have worked with other organizations providing the same service at other go-lives, but I think...
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Operations
There were specific areas where we had some frustrations with CSI Companies’ upselling. We sometimes...
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Relationship
CSI Companies’ leadership team did a really nice job with interacting professionally and moving...
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Loyalty, Operations, Services, Value
CSI Companies' at-the-elbow support is the absolute best. They have everything down, and they are...
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Relationship, Operations
We had used CSI Companies before and had a good experience, so we brought them in for a recent...
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Relationship, Operations
I have heard a lot of positive feedback from the actual end users and from leadership in the...
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Loyalty, Relationship, Value
CSI Companies explains what their quote is, and we get discounts. If we have any questions regarding...
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Relationship, Services
CSI Companies is excellent across the board. They have some resources who are so good that people...
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Operations
CSI Companies' execution was outstanding. We had very few areas where they couldn't resource...
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Relationship, Value
CSI Companies does a wonderful job of partnering with us and trying to help us get the most value...
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Loyalty, Value
We selected CSI Companies because other organizations that used CSI Companies for implementation...
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Operations, Services
Driving tangible outcomes was a hard thing for the at-the-elbow support because the outcomes were...
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Relationship
CSI Companies has had a strong executive presence at our command center. They have also had a good...
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Operations, Services
The nature of these types of services is there are always going to be some individual resources that...
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Operations
CSI Companies doesn't do very well with detailed management work. They rely too much on one or two...
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Operations
CSI Companies is responsive. They take initiative on their own and try to make things easier for us.
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Operations, Services
Overall, CSI Companies performed extremely well. There was an incident on our side, but CSI...
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Loyalty, Operations, Services
We were very purposeful about finding an organization that had a decent number of clinically...
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Relationship, Operations
Some of the firm's credentialed trainers have been good, and some have not been good. I generally...
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Relationship, Services, Value
The firm avoids charging for every little thing. They have worked with us a lot on cost management....
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Relationship, Operations
The experience with CSI Companies’ superuser team has been great. They were a great resource, but...
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Relationship, Operations
I would highly recommend CSI Companies without reservation for go-live support to anyone who asks or...
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Loyalty, Relationship
Overall, we were very happy with CSI Companies’ service, and I would absolutely partner with them...
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