CSI Healthcare IT Go-Live Support Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship
Things aren't perfect with CSI Companies, but the executive team is very good and available to us....
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Relationship
By and large, the quality of consultants that CSI Companies provided was great, but there is always...
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Relationship
The executive at CSI Companies who runs our communication is excellent. They are our point person,...
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Relationship, Services
The outcomes with CSI Companies are good, but I do think that there is some improvement needed in...
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Loyalty, Relationship
We considered other firms and looked at a few other companies, but we went with CSI Companies. I...
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Operations
CSI Companies provided a ton of floor support for our implementation, and they had good point...
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Relationship
CSI Companies is quickly able to understand and translate our deliverables into action. The firm has...
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Relationship
CSI Companies met our expectations. They would have to really do a lot with at-the-elbow support to...
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Relationship
CSI Companies is easy to work with. They are proactive about communication and ensuring that they...
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Relationship
We keep using CSI Companies for a couple of reasons. They have been great to deal with and have done...
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Loyalty, Relationship, Services
CSI Companies exceeded our expectations through their ability to get good-quality support staff...
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Relationship, Operations
The firm’s leaders are very engaged and are looking to create a partnership with us, so they have...
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Operations
The firm’s accounting processes could be improved a bit. Sometimes the firm’s accounting team...
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Relationship
CSI Companies is a great firm to partner with. They don't just fulfill the contract; they truly...
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Loyalty, Operations
One of the main reasons we chose this firm was their prior experience doing go-live support. During...
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Relationship, Operations
CSI Companies is a very good partner for implementations. I think they have a lot of good experience...
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Relationship, Operations, Services
My experience with CSI Companies has been phenomenal. They have helped us rearrange things to...
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Relationship, Operations
CSI Companies has done a great job of being forward-thinking, and they are taking what they have...
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Relationship
Because of previous experience, CSI Companies owns my top spot, so I exclusively go with them unless...
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Relationship
The thing we have found most valuable about our engagement with CSI Companies is our team members'...
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Operations, Services, Value
I look for an affordable rate for at-the-elbow support. So when we talk about my rate compared to...
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Loyalty, Operations, Services
We considered using another firm, but we had never used them before, whereas with CSI Companies, we...
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Relationship, Operations
I would absolutely use CSI Companies' services again because of their experience with identifying...
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Value
CSI Companies doesn’t nickel-and-dime us. There were attempted upsells where we had to push back,...
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Relationship
CSI Companies consistently exceeded my expectations. I can't really attribute the challenges that we...
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Relationship
I have worked with other organizations providing the same service at other go-lives, but I think...
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Operations
There were specific areas where we had some frustrations with CSI Companies’ upselling. We sometimes...
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Relationship
CSI Companies’ leadership team did a really nice job with interacting professionally and moving...
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Loyalty, Operations, Services, Value
CSI Companies' at-the-elbow support is the absolute best. They have everything down, and they are...
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Relationship, Operations
We had used CSI Companies before and had a good experience, so we brought them in for a recent...
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Relationship, Operations
I have heard a lot of positive feedback from the actual end users and from leadership in the...
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Loyalty, Relationship, Value
CSI Companies explains what their quote is, and we get discounts. If we have any questions regarding...
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Relationship, Services
CSI Companies is excellent across the board. They have some resources who are so good that people...
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Operations
CSI Companies' execution was outstanding. We had very few areas where they couldn't resource...
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Relationship, Value
CSI Companies does a wonderful job of partnering with us and trying to help us get the most value...
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Loyalty, Value
We selected CSI Companies because other organizations that used CSI Companies for implementation...
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Operations, Services
Driving tangible outcomes was a hard thing for the at-the-elbow support because the outcomes were...
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Relationship
CSI Companies has had a strong executive presence at our command center. They have also had a good...
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Operations, Services
The nature of these types of services is there are always going to be some individual resources that...
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Operations
CSI Companies doesn't do very well with detailed management work. They rely too much on one or two...
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Operations
CSI Companies is responsive. They take initiative on their own and try to make things easier for us.
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Operations, Services
Overall, CSI Companies performed extremely well. There was an incident on our side, but CSI...
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Loyalty, Operations, Services
We were very purposeful about finding an organization that had a decent number of clinically...
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Relationship, Operations
Some of the firm's credentialed trainers have been good, and some have not been good. I generally...
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Relationship, Services, Value
The firm avoids charging for every little thing. They have worked with us a lot on cost management....
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Relationship, Operations
The experience with CSI Companies’ superuser team has been great. They were a great resource, but...
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Relationship, Operations
I would highly recommend CSI Companies without reservation for go-live support to anyone who asks or...
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Loyalty, Relationship
Overall, we were very happy with CSI Companies’ service, and I would absolutely partner with them...
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Relationship, Operations
The quality of the leadership team really made a difference. They brought in a bunch of people, and...
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Relationship, Operations
CSI Healthcare IT was extraordinary, and the staff members were excellent. They gave really good...
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Relationship
We have a good relationship with the firm. I am satisfied. I appreciate that they take the time to...
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Value
If it weren't for CSI Healthcare IT, we wouldn't have been able to implement things as rapidly as we...
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Relationship, Operations
CSI Healthcare IT is really good at go-live support. They do really well with being nimble and agile...
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Relationship, Operations
The consistency of the experience with CSI Healthcare IT is quite high. We had pretty much the same...
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Relationship, Operations
In general, we find that CSI Healthcare IT provides dependable resources in all categories. With the...
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Operations
Our EHR implementation was time compressed, and CSI Healthcare IT was able to provide support for...
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Value
CSI Healthcare IT is competitively priced. I haven't seen anybody who has beat them, if not matched...
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Relationship
CSI Healthcare IT provided at-the-elbow contracted support. They recruited and identified qualified,...
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Operations
CSI Healthcare IT has knowledgeable staff. Internally, they are well organized, and the contractors...
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Relationship, Operations
We wondered how we were going to handle the how-to calls that were invariably going to come from...
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Relationship
CSI Healthcare IT had some bumps along the way. There were several times when I had to go back and...
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Operations
We had some issues with the providers not understanding how to enter certain data into the solution,...
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Relationship, Operations
CSI Healthcare IT was a great partner. They were waist deep in the mud while we were running through...
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Relationship
CSI Healthcare IT’s resources were generally accountable. We had one or two little issues of people...
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Relationship
The thing that stands out about CSI Healthcare IT is that they know our business, geography,...
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Relationship, Services
CSI Healthcare IT meets my expectations. We were looking for CSI Healthcare IT to help end users...
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Relationship, Value
At-the-elbow support is not my favorite area to work in. It is throwaway work. I don't think anybody...
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Relationship, Services
From a leadership standpoint, CSI Healthcare IT is very engaged.
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Operations, Value
My one complaint would be that CSI Healthcare IT's billing processes continue to not be up to par....
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