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CSI Healthcare IT Go-Live Support Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Performance details

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

I had no issues working with CSI Companies. I don't think there's anything that they should change....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

At the go-live, CSI Companies provides at-the-elbow support and training. Our training staff goes...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The resources were all over the board. They are supposed to look at the users to see whether they're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CSI Companies has been good about finding us the resources that we need. We requested that we retain...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I’d say CSI Companies is good about providing resources. Some of those resources are hit or miss,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I'm satisfied with CSI Companies overall. There have been a couple of duds, but they've gone in and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

CSI Companies has been great about partnering with us on finances and logistics as go-lives have...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CMIO

CSI Companies is a very good partner in terms of the implementation. They have a lot of experience...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

CSI Companies makes sure their staff knows what’s going on, and they provide excellent project...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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CIO

I would buy CSI Companies’ services again because they were able to provide resources quickly when...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

With at-the-elbow support, if we need something, someone should be there. CSI Companies was...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

My likelihood to recommend at-the-elbow service from CSI Companies would be at the top of the scale....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CMIO

The overall project went well. We got a lot of great reports on the at-the-elbow people. They were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

CSI Companies continuously meets our expectations, and there are times when they exceed them. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When we had a big project with a large number of CSI Companies staff members, there were always...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We didn’t consider any other firms for this project because we have a long-standing relationship...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

CSI Companies has been great. CSI Companies proactively listened in on things that we were...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

CSI Companies’ strength was just having a terrific, unbelievable software that helped them organize...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

We didn't consider other firms because we got a great recommendation about CSI Companies from a...

Comment Tone Positive
Pillars Loyalty, Services, Value
Evaluation Unrated

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