CSI Healthcare IT Go-Live Support Commentary
Filtered view: All
Subject Expert
Steve VanWagenen
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
CSI Companies makes sure their staff knows what’s going on, and they provide excellent project...
Login or Create an Account to see details.
Relationship
I would buy CSI Companies’ services again because they were able to provide resources quickly when...
Login or Create an Account to see details.
Relationship
With at-the-elbow support, if we need something, someone should be there. CSI Companies was...
Login or Create an Account to see details.
Loyalty, Relationship
My likelihood to recommend at-the-elbow service from CSI Companies would be at the top of the scale....
Login or Create an Account to see details.
Relationship, Operations
The overall project went well. We got a lot of great reports on the at-the-elbow people. They were...
Login or Create an Account to see details.
Relationship
CSI Companies continuously meets our expectations, and there are times when they exceed them. I...
Login or Create an Account to see details.
Relationship, Operations
When we had a big project with a large number of CSI Companies staff members, there were always...
Login or Create an Account to see details.
Loyalty, Relationship
We didn’t consider any other firms for this project because we have a long-standing relationship...
Login or Create an Account to see details.
Relationship, Services
CSI Companies has been great. CSI Companies proactively listened in on things that we were...
Login or Create an Account to see details.
Loyalty, Operations, Services
CSI Companies’ strength was just having a terrific, unbelievable software that helped them organize...
Login or Create an Account to see details.
Loyalty, Services, Value
We didn't consider other firms because we got a great recommendation about CSI Companies from a...
Login or Create an Account to see details.
Services
A couple of years ago, CSI Companies’ billing wasn't great, but they have improved that area...
Login or Create an Account to see details.
Relationship, Value
The pros of working with CSI Companies are that they really know the consultants out there and that...
Login or Create an Account to see details.
Relationship, Operations
CSI Companies is phenomenal. I'm so absolutely blown away by what they do and how well they do it. I...
Login or Create an Account to see details.
Relationship, Value
CSI Companies was excellent from top to bottom. I would highly recommend them. They were reasonably...
Login or Create an Account to see details.
Loyalty
We got hooked up with CSI Companies because someone from our organization had used them in a former...
Login or Create an Account to see details.
Relationship
CSI Companies is a good partner. Their mindset is one of partnership and transparency.
Login or Create an Account to see details.
Relationship, Services, Value
CSI Companies was an expert in what they did, and I didn't realize how valuable their services were...
Login or Create an Account to see details.
Relationship, Services, Value
CSI Companies was very expensive. Part of me would love to go back to some of the older RFPs and see...
Login or Create an Account to see details.
Operations, Value
Overall, I'm very pleased because CSI Companies has gotten a lot of kudos from our organization and...
Login or Create an Account to see details.
Relationship, Operations
The firm did a really nice job of partnering with us. I had a great experience with the firm's team....
Login or Create an Account to see details.
Relationship, Operations
Throughout the years, although the at-the-elbow support that was on-site varied because the project...
Login or Create an Account to see details.
Operations
There was a significant amount of logistics in terms of getting people on-site. We had a lot of...
Login or Create an Account to see details.
Loyalty, Value
The firm’s rates have been competitive, so there are no issues there. I haven't had any problems...
Login or Create an Account to see details.
Relationship, Operations
The go-live support works really well. The firm is able to do whatever we need with accuracy. The...
Login or Create an Account to see details.
Relationship, Services
CSI Companies has good leadership. I work with them closely, and they take the time to understand...
Login or Create an Account to see details.
Value
CSI Companies never bills me for the hours when I ask their people to come on-site. Other firms bill...
Login or Create an Account to see details.
Relationship, Operations
We went with CSI Companies because we have worked with them for go-live support before. Their people...
Login or Create an Account to see details.
Relationship, Operations, Services
The experience and ordination of CSI Companies’ leaders were excellent. There was closed-loop...
Login or Create an Account to see details.
Relationship, Services
The leadership team for the consultants from CSI Companies was extremely professional, engaging, and...
Login or Create an Account to see details.
Loyalty, Relationship, Services
The quality of CSI Companies’ at-the-elbow support made them stand out. We have actually had many...
Login or Create an Account to see details.
Loyalty, Value
We chose CSI Companies because we were able to see them in action at another go-live and because we...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Services
CSI Companies was very engaged with each of our sites during the go-live. There was a lot of...
Login or Create an Account to see details.
Relationship
CSI Companies onboarded their people quickly. They provided us the information that we needed to get...
Login or Create an Account to see details.
Relationship, Operations
The second wave of our project was much better than the first wave. I wasn't a fan of our project...
Login or Create an Account to see details.
Relationship
The firm was doing surveys out in the field. They did surveys for every interaction they had, but it...
Login or Create an Account to see details.
Value
I would use the firm again. They did not nickel-and-dime me for anything. We came in under budget....
Login or Create an Account to see details.
Relationship, Operations
No one loves phone support. No one is expecting the best people in the world to be on the phone, but...
Login or Create an Account to see details.
Relationship
Sometimes, firms are afraid to tell us what they did somewhere else. There was some timidness with...
Login or Create an Account to see details.
Loyalty, Operations
The things CSI Companies brings to the table are years of experience doing large training...
Login or Create an Account to see details.
Loyalty
We ultimately chose CSI Companies because they had recently done another large, successful go-live...
Login or Create an Account to see details.
Relationship, Operations
The firm did a really good job of corralling their people and making sure everyone got on board....
Login or Create an Account to see details.
Relationship, Operations
We went live with our application, and we received high praise from the software vendor. CSI...
Login or Create an Account to see details.
Relationship, Operations
CSI Companies had individuals who had been through EHR go-lives, but not all of them had necessarily...
Login or Create an Account to see details.
Relationship
CSI Companies’ ability to coordinate a large group across the organization at each facility was very...
Login or Create an Account to see details.
Relationship
CSI Companies maintained contact and communication with our executive leadership and always tried to...
Login or Create an Account to see details.
Relationship, Value
We had an established relationship with CSI Companies, so they were our primary choice. I believe...
Login or Create an Account to see details.
Relationship
Things aren't perfect with CSI Companies, but the executive team is very good and available to us....
Login or Create an Account to see details.
Relationship
By and large, the quality of consultants that CSI Companies provided was great, but there is always...
Login or Create an Account to see details.
Relationship
The executive at CSI Companies who runs our communication is excellent. They are our point person,...
Login or Create an Account to see details.
Relationship, Services
The outcomes with CSI Companies are good, but I do think that there is some improvement needed in...
Login or Create an Account to see details.
Loyalty, Relationship
We considered other firms and looked at a few other companies, but we went with CSI Companies. I...
Login or Create an Account to see details.
Operations
CSI Companies provided a ton of floor support for our implementation, and they had good point...
Login or Create an Account to see details.
Relationship
CSI Companies is quickly able to understand and translate our deliverables into action. The firm has...
Login or Create an Account to see details.
Relationship
CSI Companies met our expectations. They would have to really do a lot with at-the-elbow support to...
Login or Create an Account to see details.
Relationship
CSI Companies is easy to work with. They are proactive about communication and ensuring that they...
Login or Create an Account to see details.
Relationship
We keep using CSI Companies for a couple of reasons. They have been great to deal with and have done...
Login or Create an Account to see details.
Loyalty, Relationship, Services
CSI Companies exceeded our expectations through their ability to get good-quality support staff...
Login or Create an Account to see details.
Relationship, Operations
The firm’s leaders are very engaged and are looking to create a partnership with us, so they have...
Login or Create an Account to see details.
Operations
The firm’s accounting processes could be improved a bit. Sometimes the firm’s accounting team...
Login or Create an Account to see details.
Relationship
CSI Companies is a great firm to partner with. They don't just fulfill the contract; they truly...
Login or Create an Account to see details.
Loyalty, Operations
One of the main reasons we chose this firm was their prior experience doing go-live support. During...
Login or Create an Account to see details.
Relationship, Operations
CSI Companies is a very good partner for implementations. I think they have a lot of good experience...
Login or Create an Account to see details.
Relationship, Operations, Services
My experience with CSI Companies has been phenomenal. They have helped us rearrange things to...
Login or Create an Account to see details.
Relationship, Operations
CSI Companies has done a great job of being forward-thinking, and they are taking what they have...
Login or Create an Account to see details.
Relationship
Because of previous experience, CSI Companies owns my top spot, so I exclusively go with them unless...
Login or Create an Account to see details.
Relationship
The thing we have found most valuable about our engagement with CSI Companies is our team members'...
Login or Create an Account to see details.
Operations, Services, Value
I look for an affordable rate for at-the-elbow support. So when we talk about my rate compared to...
Login or Create an Account to see details.
Loyalty, Operations, Services
We considered using another firm, but we had never used them before, whereas with CSI Companies, we...
Login or Create an Account to see details.
Relationship, Operations
I would absolutely use CSI Companies' services again because of their experience with identifying...
Login or Create an Account to see details.
Value
CSI Companies doesn’t nickel-and-dime us. There were attempted upsells where we had to push back,...
Login or Create an Account to see details.
Relationship
CSI Companies consistently exceeded my expectations. I can't really attribute the challenges that we...
Login or Create an Account to see details.
Relationship
I have worked with other organizations providing the same service at other go-lives, but I think...
Login or Create an Account to see details.
Operations
There were specific areas where we had some frustrations with CSI Companies’ upselling. We sometimes...
Login or Create an Account to see details.
Relationship
CSI Companies’ leadership team did a really nice job with interacting professionally and moving...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout