Current Health Platform Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Nurse

Relationship

The support that we have received from Current Health has been great. They were a smaller company,...

Feb 2024
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Nurse

Operations

When we did our onboarding for the system, the vendor's executives were very involved. We don't need...

Feb 2024
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Nurse

Product, Value

During the COVID-19 pandemic, the system was beneficial in keeping patients out of the hospital and...

Feb 2024
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Nurse

Product, Value

The system is easy to use, and it has been great. Even our older patients who aren't as used to...

Feb 2024
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Nurse

Product

The biggest issue that we have had with the system has been with getting the ability to support it...

Feb 2024
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CMIO

Loyalty, Product

The ability for us to easily order stuff and have it shipped from Current Health is not at the level...

Dec 2023
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CMIO

Relationship

Current Health was acquired by Best Buy Health. The changes have been pretty insignificant apart...

Dec 2023
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CMIO

Loyalty, Product

The integration of the Current Health solution is coming along, but in terms of getting the device...

Dec 2023
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CMIO

Product, Value

The platform does basically everything, and for the most part, the technologies work very well. We...

Dec 2023
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CMIO

Relationship

The support at Current Health has been a bit problematic. We have had devices not shipped and a...

Dec 2023
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CMIO

Loyalty, Product

Current Health is a larger company and has a superior set of monitoring technologies, but that...

Dec 2023
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Manager

Relationship

Current Health helps us to develop timelines. The vendor has taken our feedback and suggestions to...

Oct 2023
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Manager

Culture, Value

We basically have a contract with Current Health that spells out our costs, so the vendor is very...

Oct 2023
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Manager

Operations

As far as upgrades go with Current Health, the vendor is usually very good at communicating about...

Oct 2023
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Manager

Culture, Operations

We had a slight hurdle with Current Health in the beginning in really helping them understand how we...

Oct 2023
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Manager

Relationship, Product

We have been experiencing and working through some concerning issues with Current Health; the issues...

Oct 2023
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Manager

Loyalty, Relationship, Product

There are some things that we have identified that could be better in the Current Health Platform...

Oct 2023
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Manager

Loyalty, Relationship

Current Health offers some great things, and they have been able to recommend some things. There...

Oct 2023
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Manager

Relationship

Support is one of the big areas in which Current Health needs to improve, especially with their...

Oct 2023
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Manager

Relationship

Current Health is as proactive as they can be unless something unexpected happens. Current Health is...

Oct 2023
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Manager

Relationship

We have a great account manager who we work with at Current Health; that person always escalates our...

Oct 2023
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Manager

Loyalty, Relationship

We are working through different aspects of outcomes with Current Health, and the vendor is not...

Oct 2023
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Manager

Loyalty, Relationship

Current Health does have a lot of opportunities for improvement and growth as a start-up company,...

Oct 2023
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Manager

Culture, Loyalty, Relationship

Current Health has a support arm that comes standard with the contract, and that is really nice....

Oct 2023
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Manager

Culture

With a lot of vendors, their contracts are structured in a very rigid way because that is what they...

Oct 2023
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Manager

Loyalty, Value

Current Health needs to take on a little more risk and meet us halfway on outcomes. As we do new use...

Oct 2023
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Manager

Loyalty, Product

Current Health’s vital sign integration works well, but we have had some challenges with the billing...

Oct 2023
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Manager

Product

We use a different solution that is right out of our EMR for the management of a certain condition....

Oct 2023
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Manager

Product

Current Health pushes updates, so we are always going to be on the most current version. The...

Oct 2023
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Manager

Relationship

Current Health does a pretty good job of keeping their promises. There are things our organization...

Oct 2023
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Manager

Culture, Value

If I had been asked last year, I would have said that Current Health didn't charge for every little...

Oct 2023
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Manager

Loyalty

We started using Current Health Platform because the vendor we were using for remote monitoring only...

Aug 2023
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Manager

Loyalty, Value

There are a few reasons I would not buy Current Health Platform again. Current Health is...

Aug 2023
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Manager

Relationship

There have definitely been times when one of the leaders has said something is possible but then...

Aug 2023
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Manager

Culture, Value

I think Current Health avoids charging for every little thing. They have an up-front capital model,...

Aug 2023
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Manager

Product

I think that Current Health’s testing could be improved for different solutions in terms of making...

Aug 2023
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Manager

Loyalty

Current Health is in the process of transitioning to Geek Squad for their logistics. I am hoping...

Aug 2023
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Manager

Relationship

I think the vision of where Current Health is trying to go is good and appropriate. They want to get...

Aug 2023
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Manager

Value

I would probably tell someone that depending on what their financials look like, it is difficult to...

Aug 2023
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Manager

Loyalty

I am still hopeful that things will get better with Current Health. I hope we can get to a higher...

Aug 2023
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Director

Relationship, Product

With Current Health’s willingness to bring on new technologies, they are a bit more flexible than...

Aug 2023
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Director

Loyalty, Relationship

Going with Current Health is like getting a high draft pick in basketball when your player isn't as...

Aug 2023
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Director

Loyalty, Product

For the industry as a whole, there is still room for maturation and consolidation. One issue is EMR...

Aug 2023
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Director

Product

One challenge of the RPM industry in general is the logistics of the delivery system. In rural...

Aug 2023
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Director

Loyalty, Relationship

The vendor is in the process of keeping their promises, but that is taking a long time. The vendor...

Aug 2023
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Director

Loyalty

The acquisition by Best Buy is going to be huge for Current Health in the long run, but they are...

Aug 2023
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Director

Loyalty

Once the vendor gets the product to where it needs to be, it is uniquely positioned to support our...

Aug 2023
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VP/Other Executive

Product

Current Health's platform works fine and is updated on a regular basis. Because this market is...

Aug 2023
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VP/Other Executive

Loyalty, Product

The only reason Current Health's platform doesn’t meet all our functionality needs is the lack of...

Aug 2023
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VP/Other Executive

Relationship

Current Health’s support has really improved in the last while. The vendor moved to a 24/7 support...

Aug 2023
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VP/Other Executive

Relationship

Current Health does not walk away from their customers. Even though we have been on the product for...

Aug 2023
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VP/Other Executive

Relationship, Operations

We still have some occasional video connectivity issues. The video quality is not fabulous, but...

Aug 2023
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VP/Other Executive

Loyalty, Product

Remote patient monitoring in general is such a new field, so I think the equipment is going to get...

Aug 2023
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(0)
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VP/Other Executive

Culture, Value

Current Health has been very good about amending the agreement since hospital-at-home programs are...

Aug 2023
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Manager

Loyalty, Product

We have a mile-long wish list. Having newer or more devices would be great on both sides. Patient...

Aug 2023
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Manager

Loyalty

We are looking for automation capabilities. We are looking for machine learning. We have big,...

Aug 2023
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Manager

Relationship

Current Health has online web support. We have a large geographical region, and the vendor is able...

Aug 2023
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Manager

Relationship

We have struggled with Current Health and their proactive service. They are well aware of what is...

Aug 2023
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Manager

Relationship

We could call the vendor's executives if we needed to, and that is great. The vendor's leadership...

Aug 2023
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Manager

Loyalty, Relationship

We decided to really partner with Current Health and form a relationship with them to try to expand...

Aug 2023
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Manager

Relationship

Current Health is struggling a lot with their timelines. Things are hard because the vendor is new....

Aug 2023
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Manager

Operations

Current Health is really good with education. They have a good, solid platform. They have a whole...

Aug 2023
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Manager

Product

Current Health is struggling a bit to keep up with device upgrades on the market. We were able to...

Aug 2023
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Manager

Product

For the patient experience, we use Current Health’s patient care app. They have a lot of...

Aug 2023
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