Current Health Platform Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We don't want to use Current Health's interface. We have two pain points. The first is the fact that...
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Loyalty, Product
Current Health would like their clients to use Current Health Platform, but most clinicians don't...
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Culture, Loyalty
The system isn't part of our long-term plans, and I wouldn't buy it again. The vendor's account team...
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Culture, Relationship
We investigated some additional support from Current Health, but the vendor hasn't been able to get...
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Relationship, Product
Current Health isn't pushing out a lot of great upgrades. They usually just tell us that there is a...
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Relationship
Current Health has completely underdelivered their logistics workflows and coordination workflows,...
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Relationship
Current Health has phone and web support. Some of their responses could be improved, but the vendor...
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Loyalty, Product
Over the next year, I expect Current Health to do more device integrations and give us the ability...
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Relationship, Product
The vendor's two biggest gaps are having the nimbleness to do hospital-at-home relationships and...
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Product
The billing reporting is really messy right now. But on the flip side, we are working on our...
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Relationship
Current Health is willing and open to whatever way we want to run our program. A positive is that as...
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Relationship
We have SLAs around turnaround times, and our first focus is always the experience of the patient,...
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Product
The biggest gaps are Current Health’s ability to integrate new devices quickly and the agility and...
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Loyalty, Product
Current Health has done significant work to improve their system for tracking transitions of care....
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Loyalty
Current Health was acquired a few years ago but officially started integrating things with Best Buy...
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Product
I rate Current Health high on data analytics and reporting because of their responsiveness. The data...
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Relationship
Current Health has been purchased by Best Buy. We have not seen any changes since that happened, so...
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Relationship, Product
Current Health is challenged a bit in terms of some of their research and development. For example,...
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Operations, Product
At this point, upgrades are pretty seamless. We had our challenges very early on and then Current...
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Loyalty, Product
The industry has not caught up with us quite yet. Early on, we looked at other remote monitoring...
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Relationship
Now that we have been using the product for some time, we are hitting some bumps in the road, but...
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Relationship, Product
Current Health is a little slow; they have a slow development timeline. It seems like it has been...
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Relationship
I don't usually do phone or web support with Current Health; I work with the executives directly.
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Loyalty, Relationship, Product
Current Health has been a great partner. They were acquired by Best Buy, but they are evolving...
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Relationship
The support that we have received from Current Health has been great. They were a smaller company,...
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Operations
When we did our onboarding for the system, the vendor's executives were very involved. We don't need...
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Product, Value
During the COVID-19 pandemic, the system was beneficial in keeping patients out of the hospital and...
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Product, Value
The system is easy to use, and it has been great. Even our older patients who aren't as used to...
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Product
The biggest issue that we have had with the system has been with getting the ability to support it...
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Loyalty, Product
The ability for us to easily order stuff and have it shipped from Current Health is not at the level...
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Relationship
Current Health was acquired by Best Buy Health. The changes have been pretty insignificant apart...
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Loyalty, Product
The integration of the Current Health solution is coming along, but in terms of getting the device...
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Product, Value
The platform does basically everything, and for the most part, the technologies work very well. We...
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Relationship
The support at Current Health has been a bit problematic. We have had devices not shipped and a...
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Loyalty, Product
Current Health is a larger company and has a superior set of monitoring technologies, but that...
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