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Cynerio Healthcare Cybersecurity Platform Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship

Initially, in our first year, we had a lot of engagement. Then, Cynerio assigned us a customer...

May 2025
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VP/Other Executive

Loyalty

We had a piece of equipment that somebody plugged into our network, and it started spreading a virus...

May 2025
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VP/Other Executive

Operations

I have not truly seen any functionality gaps. Our IT people love the system. They actually use it...

May 2025
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VP/Other Executive

Product

We implemented what Cynerio calls network detection and a response to automate a real-time threat....

May 2025
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VP/Other Executive

Culture, Value

Cynerio has delivered on everything that they promised. If the vendor needs to ship in another...

May 2025
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Director

Loyalty, Product

Cynerio scores a few points lower than the top for integration, and that is not because they don't...

Apr 2025
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Director

Relationship

Cynerio is very proactive, so they get a top score for that, but the caveat is that if they are...

Apr 2025
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Director

Relationship

Cynerio has a very engaged team. We meet with some of their senior leaders on a regular basis. I...

Apr 2025
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Director

Product

The integrations that we have finished with Cynerio are awesome. The things that we have actually...

Apr 2025
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Director

Value

Cynerio has active threat-monitoring capabilities; we just haven't procured those yet. I have to pay...

Apr 2025
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Director

Value

Cynerio has never charged us a penny over our subscription fee, even for added benefits. They...

Apr 2025
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Director

Product

Cynerio’s algorithm uses an AI tool that helps automate best practices for certain equipment and...

Apr 2025
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Director

Loyalty, Product

I don't know if anybody else is doing this, but Cynerio is developing a way to utilize their...

Apr 2025
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Director

Relationship

I have access to Cynerio's executives, and I can call them if I need to. I haven't had to call them...

Jan 2025
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Director

Operations

We haven't asked Cynerio to make any promises, but things are working. We haven't had any training...

Jan 2025
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Director

Relationship, Product

In many cases, Cynerio does a very good job of tracking down to the firmware level how ready a lot...

Jan 2025
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Analyst/Coordinator

Loyalty

Cynerio satisfies all our needs right now. They are filling some new functionality gaps. Cynerio is...

Jan 2025
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Analyst/Coordinator

Operations, Product

Occasionally, the documentation for Cynerio’s integrations is weak. They could be more thorough in...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

We don't have ongoing training from Cynerio. We have regular meetings with our CSM and usually...

Jan 2025
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Analyst/Coordinator

Product

The GUI in Cynerio's system could be designed a little better, and maybe there could be some more...

Jan 2025
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Analyst/Coordinator

Relationship

We met with the development team some months ago and made some feature requests. We have been doing...

Jan 2025
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Analyst/Coordinator

Relationship

Cynerio's system is such a valuable product. It works so well in helping us manage our...

Jan 2025
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CISO

Relationship

From what I'm hearing, Cynerio is delivering on our expectations and trying to follow through on...

Jan 2025
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CISO

Loyalty

The team is constantly looking at Cynerio's road map of various integrations so that Cynerio...

Jan 2025
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Analyst/Coordinator

Product

I can’t say how many times my manager has said that they were looking for something in the system,...

Dec 2024
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Analyst/Coordinator

Relationship

Every time we have ever had an issue, like if Cynerio's system has gone down or I couldn't log in or...

Dec 2024
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Analyst/Coordinator

Relationship, Product

I'm very satisfied with Cynerio Healthcare Cybersecurity Platform, but we don't generally do the...

Dec 2024
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Analyst/Coordinator

Product

Cynerio's product is far different than our previous solution, which gave us a lot of false...

Dec 2024
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Analyst/Coordinator

Product

Sometimes when Cynerio does upgrades, they don’t let us know, and the upgrades will break some of...

Dec 2024
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Analyst/Coordinator

Relationship, Product

The only functionality gap with Cynerio Healthcare Cybersecurity Platform is its integration with...

Dec 2024
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Analyst/Coordinator

Relationship

Cynerio allows us to participate in certain projects, and when it comes to the road maps, Cynerio is...

Dec 2024
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Analyst/Coordinator

Operations

Cynerio provides me with top training, and it is not something they do in one session. They are...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship

I would definitely promote Cynerio in healthcare. There are a lot of tools out there that may work...

Dec 2024
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Analyst/Coordinator

Product

Cynerio Healthcare Cybersecurity Platform basically helps us with our asset management for IoT and...

Dec 2024
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Analyst/Coordinator

Product

Cynerio Healthcare Cybersecurity Platform is one of the key tools that we use, and we are so happy...

Dec 2024
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Director

Loyalty

The next thing we are talking about that is on the road map is definitely device mapping and the...

Dec 2024
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Director

Relationship, Operations

I have had several meetings with higher ups from Cynerio and people who want to be involved. They...

Dec 2024
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Director

Relationship

We got a new Cynerio representative for our account, and they have done an excellent job since they...

Dec 2024
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Director

Product

I like the user interface, dashboards, and device navigation in this solution. It has a good...

Dec 2024
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VP/Other Executive

Loyalty, Product

Cynerio is working on an internal vulnerability assessment tool for not just the IoMT devices but...

Nov 2024
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VP/Other Executive

Operations

It may have been a combination of my team and Cynerio’s team, but we got stuck in the middle of the...

Nov 2024
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VP/Other Executive

Operations

It would be beneficial if Cynerio had regular training classes that were provided for the usage of...

Nov 2024
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VP/Other Executive

Product

We see some false positives in Cynerio's system. There are some scans and results that come back...

Nov 2024
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VP/Other Executive

Relationship, Product

Cynerio is a solid vendor, and I would definitely recommend them.

Nov 2024
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Director

Culture, Value

The vendor does a pretty good job of not nickel-and-diming us. I get a line item on my renewal. And...

Oct 2024
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Director

Relationship

We don't have to call the vendor's support people that often, but every time that we do, it is a...

Oct 2024
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Director

Culture, Value

In terms of cost, the vendor is proud of their product, and that is good. They do something that not...

Oct 2024
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Director

Operations

The vendor's implementation services are really good. We can get people on the phone with us...

Oct 2024
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Director

Operations

The initial training was really good, but it is really on us to look at new features and everything...

Oct 2024
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Director

Product

I would like to see a self-containment piece for the product. If something wonky is going on and we...

Oct 2024
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(0)
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Director

Relationship

We got a new customer representative, and I haven't seen the vendor's road map in quite a while. But...

Oct 2024
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(0)
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Director

Product

Before we had Cynerio's system, we didn't have any visibility to IoT stuff. We could see IP...

Oct 2024
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(0)
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Director

Relationship, Product

The only issue we have now is that we want an API created between Cynerio IoMT Solutions and another...

Oct 2024
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Director

Relationship, Product

The data is only as good as the reporting. So the executive report is great because the board cares...

Oct 2024
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Manager

Product

Sometimes we have stuff segmented, and the product doesn't quite know that. We have to spell that...

Sep 2024
||
(0)
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Manager

Relationship, Product

The user interface is pretty straightforward. It isn't complicated. Cynerio is very responsive to...

Sep 2024
||
(0)
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Manager

Product

We are using the product as part of our risk assessment platform. I have used it for the utilization...

Sep 2024
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CTO

Loyalty, Value

Based on what it does, I would buy the solution again. I think it does a good job, and it is...

Jul 2024
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CTO

Loyalty, Relationship, Product

Cynerio's product started out as a very good product, and the vendor has maintained that. I don't...

Jul 2024
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(0)
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CTO

Relationship

Cynerio isn't a big company. We have had a collaborative relationship with them, and they have been...

Jul 2024
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(0)
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CTO

Loyalty, Product

There aren't a lot of capabilities on the vendor's road map that we are interested in. Cynerio does...

Jul 2024
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