DxCare (Global) (Mostly France) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
My low satisfaction with the product quality is due to insufficient software ergonomics. The system...
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Operations
The vendor could improve by providing training. I haven’t had a lot of training. If I could design...
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Product
The solution meets most of our local needs because it was developed in France. I have patient...
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Operations, Product
For a patch, there may be two or three bugs, but that is fine. A new version means there will be a...
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Loyalty
Generally, in large facilities, we need software that is adaptable, but DxCare isn’t necessarily as...
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Loyalty, Product
We have integrated DxCare into as many third-party solutions as possible. It is also integrated into...
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Value
One way the product hasn’t lived up to its promises is there are no chemotherapy modules. They are...
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Relationship
The vendor's support has a lack of people. In fact, in France, we have some difficulties with...
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Loyalty, Relationship
Dedalus is in the process of figuring out integration for the solution, and they are generating a...
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Loyalty
Dedalus is changing out DxCare for another product, but it would certainly be a web solution...
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Relationship, Product
Dedalus is a great company. Investing in healthcare is very important for them, and they are doing a...
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Operations, Product
DxCare's updates are still not given to everyone. The updates should be more stable. That is...
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Product, Value
Overall, DxCare works rather as Dedalus described it. Overall, it is not that bad. It is not very...
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Operations
The quality of the training is pretty bad. Dedalus could better describe all the content of the...
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Product
The interoperability is fine. However, the problem is that Dedalus lacks FHIR interoperability.
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Relationship
Dedalus does proactive service well. They are especially proactive with serious problems. Also, we...
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Product
We would like DxCare to be more reactive. In fact, we find that compared to the expectations of a...
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Loyalty
I wouldn't buy the product today because it is old. I want a new patient file. Dedalus announced a...
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Value
Dedalus needs to keep integrating modules so that there won't be an interoperability cost. They know...
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Operations, Product
Dedalus needs to have professional tests that are representative of hospitals. I don't know how they...
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Operations, Product
I would give DxCare's design a low rating. The big reproach is that the vendor didn't think through...
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Operations
The vendor's training is of good quality, but it is technical and it lacks professional language. We...
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Relationship, Value
Before, I would have given the vendor's support a low rating because we did the information...
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Value
Dedalus is trustworthy. When they charge us, there is usually a reason and an agreement.
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Relationship, Product
DxCare is robust. It works, but it is a product from the year 2000. Today, users expect the product...
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Relationship, Product
We need activity and comprehension analysis for the vendor's support people. Those people can't do...
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Relationship, Operations, Value
The product respects what it is, but in terms of planning, commitment, and deployment of modules,...
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Relationship, Product
We entered into a contract of information management with Dedalus. They are responsible for our...
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