DxCare (Non-US) (Mostly France) Comments

 

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Commentary Summary

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User Commentary

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CIO

Relationship

We have come together with the vendor and have worked with them on many updates. The product is...

Jun 2020
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CIO

Functionality and Upgrades

The vendor’s support is still an issue. I think we will be keeping the product, but that depends on...

Jun 2020
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Manager

Future Outlook

Our establishment moved on to another vendor. We were tired of the lack of functional and ergonomic...

Jan 2020
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Manager

Functionality and Upgrades

The functionality of the product is not optimal. There are major ergonomic problems. One piece isn't...

Dec 2019
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Director

Service and Support

Agfa HealthCare had better support than Dedalus Healthcare Systems Group does. I think Dedalus...

Dec 2019
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Manager

Service and Support

We like the contacts at Medasys. However, those contacts are not available enough.

Dec 2019
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Manager

Functionality and Upgrades

Medasys DxCare has poor ergonomics, and the functionality is lacking. For example, there is no alert...

Dec 2019
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Manager

Functionality and Upgrades

Our specific deployment of Medasys DxCare requires very heavy maintenance.

Dec 2019
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Director

Other Observations & Comments

We are not sure whether we will continue with Medasys DxCare. Everything depends on the choice of...

Dec 2019
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Manager

ROI / Cost (care and feeding)

I would like the vendor to make their services more affordable.

Dec 2019
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CIO

Service and Support

The only things that we would like to see are improved ergonomics and improved quality and...

Dec 2019
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CIO

Functionality and Upgrades

The reliability of the deliverables must evolve to allow for version changes that are more...

Dec 2019
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CIO

Functionality and Upgrades

We like the construction of Medasys DxCare with its computerized medical file. We also like the...

Dec 2019
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CIO

Functionality and Upgrades

Despite the complex change management, having medical computerization has led to improved hospital...

Dec 2019
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Director

Service and Support

One of the things that I like about the vendor is they have one project manager who is involved with...

Dec 2019
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Director

Other Observations & Comments

We are waiting to see what the real impact will be of Medasys transitioning to Dedalus Healthcare...

Dec 2019
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Manager

Functionality and Upgrades

The thing we like most about Medasys DxCare is the broad coverage of functionality.

Dec 2019
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Manager

Relationship

The thing we like the least is the business relationship. The transition from Medasys to Dedalus...

Dec 2019
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Director

Technology

We like that the software is rather open, technically speaking. The configurability is broad and affordable....

Dec 2019
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Director

Service and Support

We don't like working with the vendor's hotline. The vendor carries out work on the evolution of the...

Dec 2019
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Manager

Functionality and Upgrades

One of the things that I like about Medasys DxCare is that it is flexible and highly customizable,...

Dec 2019
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Manager

Other Observations & Comments

The acquisition of Medasys by Dedalus Healthcare Systems Group hasn't had a significant impact on...

Dec 2019
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Manager

Relationship

The response time from Dedalus Healthcare Systems Group's professional teams is an important factor...

Dec 2019
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Manager

Functionality and Upgrades

One of the hindrances in our ability to be successful with Medasys DxCare is the contact patches...

Dec 2019
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Manager

Technology

We like that the Medasys DxCare database is open. That allows for internal development.

Nov 2019
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Manager

Service and Support

The support people don't take our first requests into account. It is often necessary for us to make...

Nov 2019
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CIO

Interfacing and Integration

It is not too complicated to integrate Medasys DxCare with other solutions. Medasys DxCare is a good...

Aug 2019
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CIO

Functionality and Upgrades

We use no paper now. All of our physicians make their records in Medasys DxCare. The tool is very...

Aug 2019
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Manager

Relationship

The vendor does not meet deadlines. The vendor is always late.

Jul 2019
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Manager

Functionality and Upgrades

The best thing about working with the system is that the database is open, so we can access packages...

Jul 2019
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Manager

Relationship

Our experience with the vendor has been getting worse and worse for years. Projects that the vendor...

Jul 2019
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Director

Relationship

Medasys is now Dedalus Healthcare Systems Group, but for us, there is absolutely no difference. The...

May 2019
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Director

Functionality and Upgrades

Updating to a new version is expensive, but what is worse is the fact that we sometimes pay for new...

May 2019
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Director

Service and Support

It can take a very long time to get issues resolved. Sometimes we have to ask the vendor to fix the...

May 2019
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Manager

Relationship

Medasys has to know about the poor image they have with their customers. They should start by trying...

May 2018
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Director

Functionality and Upgrades

Medasys DxCare is hard to use because there are a lot of functionalities. I am not an everyday user,...

May 2018
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Manager

ROI / Cost (care and feeding)

Medasys DxCare is not suitable for a modest and small healthcare organization. It is expensive, and...

May 2018
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Manager

Service and Support

Medasys’ follow-up to our requests is very bad. The requests take a long time, and sometimes we...

May 2018
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Manager

Service and Support

Medasys should make the updating process simpler and easier. They need to better take into account...

May 2018
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Director

Other Observations & Comments

Medasys attaches to the latest development standards based on the Microsoft technologies. In...

May 2018
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Director

Technology

Medasys needs to allow for updates to our environment without us having to stop our production...

May 2018
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CIO

Functionality and Upgrades

Medasys is dedicated to producing healthcare solutions; their products include an EMR, a laboratory...

May 2018
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CIO

Functionality and Upgrades

Medasys needs to finalize their resuscitation and anesthesia modules, and they need to improve the...

May 2018
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CIO

Relationship

Medasys needs to visit hospitals in order to understand the needs of healthcare organizations. The...

May 2018
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Director

Service and Support

When we call Medasys, we can get someone on the phone. However, we have tickets and requests that...

May 2018
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Director

Service and Support

If we need something done that isn't related to patient safety, it is difficult to get Medasys to do...

May 2018
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Director

Implementation and Training

We will be upgrading to the new version of Medasys DxCare, and we will have to pay a lot of money in...

May 2018
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Director

Relationship

We feel that Medasys has become distracted over the past few years. They have expanded into other...

May 2018
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Director

Functionality and Upgrades

Medasys has a very comprehensive platform. We are able to use it in nearly all departments of our...

May 2018
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Director

Other Observations & Comments

We are fully electronic with Medasys DxCare. We do all of our documentation and ordering through the...

May 2018
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Director

Other Observations & Comments

Medasys just opened a new consulting branch within their company. The people from that branch will...

May 2018
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Director

Relationship

We aren't a large health system; we are medium sized. When Medasys is implementing at a large...

May 2018
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CIO

Other Observations & Comments

Medasys DxCare was comparable to Cerner's system in price, but there was a big difference in...

Dec 2017
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CIO

Lessons Learned

Medasys DxCare is a good system for a medium-sized hospital and for a nonacademic site. Areas like...

Dec 2017
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CIO

Functionality and Upgrades

We currently use the same software for everything we do in the hospital, and with Medasys DxCare,...

Oct 2017
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CIO

Relationship

Our biggest issue with Medasys is that they don't respond to us very quickly. We can wait for six to...

Oct 2017
 Helpful

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CIO

Functionality and Upgrades

Everything is done electronically in Medasys DxCare. We use a voice-recognition solution to record...

Oct 2017
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CIO

Implementation and Training

Medasys helped us achieve our current level of adoption. We work with the vendor to fix issues, and...

Oct 2017
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