Filters
Deloitte Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
VP/Other Executive
Deloitte is a valuable partner to us. They always try to ensure that they are looking for...
VP/Other Executive
Deloitte is involved with many different aspects of our delivery, and sometimes their efforts appear...
VP/Other Executive
Deloitte has met and exceeded some of their SLAs. They have applied the right resources at the right...
Commentary Summary
Comment Type Breakout