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DigiView Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The whole Digisonics team is extremely supportive. The vendor has a great IT support system....
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Manager
Functionality and Upgrades
For now, we are going to stick with Digisonics’ product. Everything is under the same umbrella. The...
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Manager
Service and Support
In the beginning, everybody thought the system was so complicated to use and not very user friendly....
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Manager
Other Observations & Comments
We get charged whenever we need support. I have used enormous amounts of the vendor’s time, but they...
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Manager
Future Outlook
I predict that the vendor will be doing very well in a year from now. They just need to go out and...
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Manager
Functionality and Upgrades
My satisfaction will probably stay the same over the next 12 months but may go down if the vendor...
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Manager
Functionality and Upgrades
DigiView has gotten easier to use. We finally got the last physician, who does everything by paper,...
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Manager
Functionality and Upgrades
When there is a release for an upgrade, that is great and wonderful. But if we haven’t updated the...
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Manager
Lessons Learned
If an organization has to get a vendor-neutral PACS, then Digisonics' solution isn’t that much worse...
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Manager
Service and Support
With every new release, Digisonics sends us the release notes. Sometimes they tell us they have...
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Manager
Other Observations & Comments
Digisonics doesn’t do ongoing training. They do webinar sessions sometimes, but I haven’t attended one....
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Manager
Interfacing and Integration
We have some issues with interoperability, and sometimes it is really difficult to know whether...
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Manager
Service and Support
Digisonics does make an effort if I call about an issue. A lot of times the problem is either...
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Manager
Service and Support
Sometimes Digisonics has to escalate an issue to development. They have multiple tiers of...
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Manager
Lessons Learned
If someone were to ask me whether I recommend Digisonics, I would say that I recommend using one...
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Manager
ROI / Cost (care and feeding)
We have to pay out of pocket for any services, but the vendor tells us up front. So far, we haven’t...
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Manager
Functionality and Upgrades
So far, the product meets all my needs. In terms of delivering new technology, I get emails showing...
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Manager
Functionality and Upgrades
The product works very well. It is very user friendly and adaptable. Like any type of software, it...
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Manager
Service and Support
During the COVID-19 crisis, the vendor’s technical support has been running a skeleton shift. There...
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Manager
Relationship
I haven’t talked to a representative from Digisonics in years. When we have issues, we just call the...
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Director
Interfacing and Integration
The vendor could improve the integration with another system. The problem with the minimal...
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Director
Functionality and Upgrades
Digisonics' product relies on an older version of TLS, and that gives us some trouble.
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Director
Implementation and Training
The training for DigiView is really good. Digisonics offers on-site training.
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Director
Future Outlook
With our last upgrade, the quality was pretty high. There is a new version that we are looking at....
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Director
Interfacing and Integration
The vendor is slow, but over time, they keep their promises. They are a bit slow to embrace newer...
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Director
Implementation and Training
The training is good. I am a big fan of training, and I send my people to go be trained by...
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Director
Service and Support
The support is pretty good, and that team is doing better with being proactive. The vendor's...
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Director
Other Observations & Comments
We are continually working with the vendor to make improvements to the product, so I think that...
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Manager
Service and Support
The echo lab has experienced many problems with DigiView over the years. As a reading system that...
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Director
Service and Support
I have not heard anything from Digisonics during COVID-19. None of my vendors have told me about the...
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Director
Other Observations & Comments
I wouldn't buy the product again because I am trying to consolidate products. We have too many....
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Director
Relationship
Digisonics doesn't keep their promises. Vendors like to go straight to the physicians and promise...
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Director
Service and Support
We have done some work with Digisonics that has taken a few years. It isn't easy, and we have been...
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Manager
ROI / Cost (care and feeding)
I probably would not buy DigiView again. It is expensive. Digisonics does not avoid charging for...
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Manager
Interfacing and Integration
Digisonics was pretty good about supporting our integration goals. There was good integration with...
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Manager
Functionality and Upgrades
The product is highly customizable and accessible on the back end. We can make changes without...
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Manager
Functionality and Upgrades
I don’t care for the extremely dated interface and fractured web tools in DigiView. Digisonics' web...
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Manager
Other Observations & Comments
We aren't as satisfied as we were when we first got the Digisonics product. Things took a dip for a...
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Manager
Functionality and Upgrades
DigiView meets all of our needs. We get pretty decent services when we call Digisonics. Digisonics...
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Manager
Technology
DigiView is very clunky and requires a lot of clicks. The technology is old, and the design is not...
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Manager
Future Outlook
We probably won't keep DigiView. The situation may not be the fault of the vendor, but the product...
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Manager
Other Observations & Comments
If organizations have a small cardiology department, DigiView will probably work great.
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Manager
Sales and Contracting
The vendor gave a flashy demonstration, but when DigiView was implemented, it did not line up with...
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Manager
Other Observations & Comments
Digisonics is engaged. They try really hard. But they concentrate more on the bells and whistles...
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Manager
Relationship
Digisonics' executives do get involved, but they do more harm than good.
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Manager
Other Observations & Comments
The vendor tends to concentrate on a certain product line. They have one system for offices, and the...
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Manager
Future Outlook
We are moving away from DigiView. We have been trying to do that for some time because of the issues...
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Director
Other Observations & Comments
Digisonics keeps their promises, but they take a long time to fulfill them.
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Director
ROI / Cost (care and feeding)
Digisonics tried to charge us for every little thing, but they stopped when we fought back. We are...
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Director
Other Observations & Comments
DigiView was never designed to be a PACS station. DigiView was never designed to support more than...
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Director
Functionality and Upgrades
Digisonics' system is very easy to use; I can pull information very easily. A lot of times, we pull...
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Director
Technology
Digisonics has been really helpful in terms of delivering new technology. Digisonics is just a...
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CIO
Service and Support
Digisonics is a smaller company, and their product turnaround time and development time for fixes...
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CIO
Other Observations & Comments
Lately, Digisonics has been pretty responsive to product upgrades. Their challenge is the...
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CIO
Future Outlook
We are looking at potentially replacing Digisonics' product, but it is functioning right now. I do...
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CIO
Relationship
I would give Digisonics' executive involvement a higher score because if I need to reach out to the...
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Director
Other Observations & Comments
We have had Digisonics' product for a long time, and while we don't have any real big complaints, we...
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Director
Other Observations & Comments
Our team likes Digisonics' product. It is consistent, but the team members talk about not really...
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Director
Service and Support
We really don't have many instances of downtime or issues with Digisonics' product, so we don't have...
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Analyst/Coordinator
Lessons Learned
I would consider purchasing DigiView again, but it wouldn't be my first choice. We stopped upgrading...
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Analyst/Coordinator
Other Observations & Comments
Digisonics falls somewhere in the middle of avoiding charging for every little thing and...
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Analyst/Coordinator
Service and Support
When I actually get in touch with someone at Digisonics and have the person deal with a problem,...
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Director
Relationship
Digisonics' executives are present. I feel like I can get in contact with them when I need to. They...
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Director
Technology
Digisonics doesn't do a great job of embracing the latest, greatest technology. They tend to be...
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Manager
Service and Support
Digisonics could improve their communication when we provide feedback about problems. They could...
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Manager
Functionality and Upgrades
We use another program that is very user friendly and much faster than DigiView; we only use...
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Manager
Functionality and Upgrades
We can lose studies if we change the study dates in DigiView. Very simple things that would be easy...
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Manager
Functionality and Upgrades
DigiView is slow and not user friendly. We can sometimes lose studies if we try to change the dates....
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Manager
Service and Support
When we started having a lot of issues with DigiView and it kept freezing up, I didn't recommend the...
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Manager
Relationship
I have never had much involvement with the executives, but they have been very helpful on occasion.
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Manager
Lessons Learned
I would definitely refer the product if someone were looking for a reading station. DigiView is a...
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Manager
Service and Support
The service engineers are very helpful and friendly. They often check up on us. Their goal is to...
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Manager
Functionality and Upgrades
A couple of years ago, I would have bashed Digisonics badly because I was not impressed with them at...
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Manager
Functionality and Upgrades
The clinicians like how DigiView is pretty user friendly. We had some issues with our previous...
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Manager
Functionality and Upgrades
At our QA meetings with the cardiologists, we always ask whether there is anything we can improve to...
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Manager
Other Observations & Comments
DigiView is not a bad system, but the system is not perfect. It occasionally freezes or shows error...
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Physician
Functionality and Upgrades
We can build as many reports as we want in DigiView, and we can create our own templates on the fly.
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Physician
Functionality and Upgrades
It would be nice to include Z-scores in DigiView. Measurement results could also use some work in...
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Physician
Service and Support
Digisonics' basic support is very good; the people are always responsive. My tickets are usually...
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Physician
Functionality and Upgrades
The tool allows us to have a hierarchical tree of pick lists to choose from. That has driven...
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Physician
Functionality and Upgrades
Digisonics needs to do some work on their drop-down lists. There are times when drop-down lists...
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Manager
Lessons Learned
I would not buy DigiView again, but if I were at a standalone facility that needed it, there are...
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Manager
Functionality and Upgrades
DigiView doesn’t have the abilities that I would like for it to have. It doesn’t meet my need for...
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