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DigiView Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
I am not sure whether I would purchase DigiView again. We can't do 3D manipulations or put a strain...
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Manager
Interfacing and Integration
We have been using DigiView for a long time, so we are used to it. It would be nice if DigiView...
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Manager
Service and Support
Digisonics' support people are very quick with any problems or questions. Everybody listens to what...
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Manager
Functionality and Upgrades
Digisonics does really well in some areas, but they are falling down in others. They are probably...
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Manager
Functionality and Upgrades
I don't know whether Digisonics will be our vendor in our future due to areas in cardiology where we...
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Manager
Functionality and Upgrades
Digisonics seems to struggle with overall database architecture. We have several providers who...
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Manager
Functionality and Upgrades
The system doesn’t have an automatic tracing function. That is the biggest gap. Digisonics' system...
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Manager
Service and Support
The support people are highly engaged with any of our issues. We can reach them 24/7. The SLA is...
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Manager
Functionality and Upgrades
The system is doing lines of coverage for our area, but because of the issues we have had with...
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Manager
Service and Support
We get what we pay for. The system is really high priced. I don't know what the median is for...
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Manager
Service and Support
The whole Digisonics team is extremely supportive. The vendor has a great IT support system....
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Manager
Functionality and Upgrades
For now, we are going to stick with Digisonics’ product. Everything is under the same umbrella. The...
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Manager
Service and Support
In the beginning, everybody thought the system was so complicated to use and not very user friendly....
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Manager
Other Observations & Comments
We get charged whenever we need support. I have used enormous amounts of the vendor’s time, but they...
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Manager
Future Outlook
I predict that the vendor will be doing very well in a year from now. They just need to go out and...
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Manager
Functionality and Upgrades
My satisfaction will probably stay the same over the next 12 months but may go down if the vendor...
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Manager
Functionality and Upgrades
DigiView has gotten easier to use. We finally got the last physician, who does everything by paper,...
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Manager
Functionality and Upgrades
When there is a release for an upgrade, that is great and wonderful. But if we haven’t updated the...
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Manager
Lessons Learned
If an organization has to get a vendor-neutral PACS, then Digisonics' solution isn’t that much worse...
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Manager
Service and Support
With every new release, Digisonics sends us the release notes. Sometimes they tell us they have...
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Manager
Other Observations & Comments
Digisonics doesn’t do ongoing training. They do webinar sessions sometimes, but I haven’t attended one....
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Manager
Interfacing and Integration
We have some issues with interoperability, and sometimes it is really difficult to know whether...
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Manager
Service and Support
Digisonics does make an effort if I call about an issue. A lot of times the problem is either...
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Manager
Service and Support
Sometimes Digisonics has to escalate an issue to development. They have multiple tiers of...
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Manager
Lessons Learned
If someone were to ask me whether I recommend Digisonics, I would say that I recommend using one...
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Manager
ROI / Cost (care and feeding)
We have to pay out of pocket for any services, but the vendor tells us up front. So far, we haven’t...
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Manager
Functionality and Upgrades
So far, the product meets all my needs. In terms of delivering new technology, I get emails showing...
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Manager
Functionality and Upgrades
The product works very well. It is very user friendly and adaptable. Like any type of software, it...
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Manager
Service and Support
During the COVID-19 crisis, the vendor’s technical support has been running a skeleton shift. There...
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Manager
Relationship
I haven’t talked to a representative from Digisonics in years. When we have issues, we just call the...
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Director
Interfacing and Integration
The vendor could improve the integration with another system. The problem with the minimal...
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Director
Functionality and Upgrades
Digisonics' product relies on an older version of TLS, and that gives us some trouble.
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Director
Implementation and Training
The training for DigiView is really good. Digisonics offers on-site training.
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Director
Future Outlook
With our last upgrade, the quality was pretty high. There is a new version that we are looking at....
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Director
Interfacing and Integration
The vendor is slow, but over time, they keep their promises. They are a bit slow to embrace newer...
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Director
Implementation and Training
The training is good. I am a big fan of training, and I send my people to go be trained by...
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Director
Service and Support
The support is pretty good, and that team is doing better with being proactive. The vendor's...
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Director
Other Observations & Comments
We are continually working with the vendor to make improvements to the product, so I think that...
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Manager
Service and Support
The echo lab has experienced many problems with DigiView over the years. As a reading system that...
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Director
Service and Support
I have not heard anything from Digisonics during COVID-19. None of my vendors have told me about the...
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Director
Other Observations & Comments
I wouldn't buy the product again because I am trying to consolidate products. We have too many....
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Director
Relationship
Digisonics doesn't keep their promises. Vendors like to go straight to the physicians and promise...
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Director
Service and Support
We have done some work with Digisonics that has taken a few years. It isn't easy, and we have been...
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