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Fusion Expert Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Manager

Implementation and Training

I can call Dolbey at any time and get training. They are very laid back and easy to work with. One...

Jan 2021
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Manager

Functionality and Upgrades

We recently went live with an upgrade, so we did all of the testing and had meetings despite the...

Jan 2021
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Analyst/Coordinator

Future Outlook

Fusion Expert is part of our long-term plans. I don’t see Dolbey changing anything anytime soon....

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I would buy Fusion Expert again given the chance, and not just for the software; what I really like...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

We get errors that generate an email for us, and when I call Fusion Expert's support about them,...

Jan 2021
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I haven't heard anything about Dolbey nickel-and-diming us. For everything I have called about,...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

We had a recent upgrade, and Dolbey was on top of it. They were really good. They stayed with us on...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Fusion Expert is a little convoluted. There is an awful lot to configure with my machines here at...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

Dolbey's training is very good. When I came into my current position, I had very little IT...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

The people we work with at Dolbey escalate things when needed. They try on the first service level,...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Many new physicians who have used the system in the residency are pleasantly surprised by the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Context is key. One of the biggest complaints I get from users is the accuracy or the formatting of...

Dec 2020
(0)
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Manager

Other Observations & Comments

Compliance from the end users is always a pain point; it can be hard to convince the users to let...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The technology sucks the life out of the pocketbook. We leverage what we get. The vendor is very...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I don't really need any additional training from Dolbey because I know the product so well. I always...

Dec 2020
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Manager

Functionality and Upgrades

Dolbey is always adding new things. The latest thing that Dolbey has added is DocCheck. That tool...

Dec 2020
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Manager

Functionality and Upgrades

Unfortunately, this product is apparently part of our long-term plans. If the decision were up to...

Dec 2020
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Manager

Service and Support

The vendor tends to keep their promises. I have worked with Dolbey for years. They have improved a...

Dec 2020
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CIO

Other Observations & Comments

Dolbey’s price structure is based off of the fact that we have the system that we bought years ago,...

Dec 2020
(0)
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CIO

Service and Support

Ongoing training from Dolbey is nonexistent. We are constantly training people. We don’t deal with...

Dec 2020
(0)
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CIO

Implementation and Training

The way the system is implemented has required us to do a lot of work to play catch up because...

Dec 2020
(0)
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CIO

Technology

When the system gets to a certain point, it does voice recognition very well. However, Dolbey...

Dec 2020
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Manager

Functionality and Upgrades

The vendor has encouraged us to do the upgrade. Once we get the service upgrade, the system will be...

Nov 2020
(0)
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Director

Relationship

I have only heard really wonderful things about Dolbey. When the vendor does talk with our team,...

Nov 2020
(0)
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Director

Functionality and Upgrades

We like working with Dolbey, and we like the product. Our radiologists like the product. The system...

Nov 2020
(0)
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Director

Interfacing and Integration

We haven’t had any issues that have been insurmountable with integration. There are some things that...

Nov 2020
(0)
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Director

Relationship

Dolbey is very good and very service driven. Dolbey is very personal about keeping promises and very...

Nov 2020
(0)
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Director

Other Observations & Comments

I can’t really see proactivity coming, but there are other things Dolbey has warned us about. There...

Nov 2020
(0)
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Director

Relationship

Over the years we have developed relationships with the executives. I can reach out to any one of...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are getting our money’s worth. We don’t have any problems with our system being down. Dolbey...

Nov 2020
(0)
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Director

Other Observations & Comments

I can only expect our future satisfaction to be about the same. The vendor has been consistent over...

Nov 2020
(0)
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CIO

Functionality and Upgrades

Our radiologists are happy with Fusion Expert; they love the system. The way the radiologists use...

Nov 2020
(0)
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CIO

Service and Support

Dolbey is great. When we have an issue, we call Dolbey, and they fix the issue in a matter of...

Nov 2020
(0)
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CIO

Service and Support

I don't have anybody at Dolbey who I can reach out to when I need something.

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

Dolbey avoids nickel-and-diming. We actually redid our contract at one point, so we just pay a flat...

Nov 2020
(0)
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Director

Relationship

Our experience with Dolbey has been good. Dolbey is great to work with. The salesperson is very...

Nov 2020
(0)
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Director

Functionality and Upgrades

Initially, the radiologists weren't pleased with the support from Dolbey, but they are working...

Nov 2020
(0)
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Manager

Service and Support

I have never had to bring anything up to the executive level to get that thing done. The support...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The only negative thing that I have heard from any of my radiologists that utilize Fusion Expert for...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Our radiologist uses the system and likes it. The radiologist says the system is very intuitive and...

Oct 2020
(0)
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Manager

Service and Support

In terms of phone and web support, Dolbey is a small company, so I can reach a person when I call...

Oct 2020
(0)
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Manager

Relationship

Our vendor works very well with us. As far as I know, Dolbey is not in the business of working...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor has a new product that takes a lot of the bad parts out of Fusion Expert. In Fusion...

Oct 2020
(0)
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Manager

Service and Support

The vendor is very helpful when I call. Sometimes, my questions stump their people. But we have a...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Some providers have had challenges with the system's ease of use. The main problem is the tool's...

Sep 2020
(0)
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Director

Functionality and Upgrades

We like Dolbey and Fusion Expert. We haven't had too many complaints. We had one physician who...

Sep 2020
(0)
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Director

Implementation and Training

We haven't had Dolbey come in and train physicians after our initial go-live. The product is pretty...

Sep 2020
(0)
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Director

Relationship

Dolbey is super responsive. They have a teaching philosophy. They don't just fix the things that we...

Sep 2020
(0)
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Director

Other Observations & Comments

The one challenge I have had to overcome is that Dolbey's market footprint isn't big, so we are...

Sep 2020
(0)
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Director

Service and Support

I was definitely pleased with Dolbey's COVID-19 response. A lot of our staff members were off or...

Sep 2020
(0)
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Director

Relationship

One of the things that I like about Dolbey is that their turnover rate is low. We have been dealing...

Sep 2020
(0)
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Director

Relationship

Dolbey has been able to do anything I have asked them to do from training new IT staff to helping...

Sep 2020
(0)
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Manager

Future Outlook

We keep the system up and running because a physician may have to go back to do an addendum on the...

May 2020
(0)
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Manager

Service and Support

Dolbey charges for certain enhancement, but they don't nickel-and-dime us. If we are satisfied with...

May 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

The vendor had some online training, but when we integrated with another department, we had an...

May 2020
(0)
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Manager

Functionality and Upgrades

For users that are new and don't have anybody showing them how to use the system, there is a little...

May 2020
(0)
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Manager

Functionality and Upgrades

Dolbey provided a really nice online setup that allows us to set up cloud dictations, and that is...

May 2020
(0)
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Manager

Relationship

One of Dolbey's executives always keeps in contact with me.

May 2020
(0)
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Manager

Functionality and Upgrades

We basically get reports out the same day we request them. We have to make sure that the reports are...

May 2020
(0)
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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. When we have needed any extra help...

May 2020
(0)
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Manager

Functionality and Upgrades

I didn't choose the product; I inherited it. The product was recommended to the radiologists and...

May 2020
(0)
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Manager

Service and Support

The vendor is not really proactive. Even though they have monitoring services, we expected the...

Apr 2020
(0)
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Manager

Service and Support

Dolbey is usually very good with their technical support, and their product is pretty stable. They...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We haven’t really had to involve too many executives, so they get involved when they need to. I...

Apr 2020
(0)
 Thank you  Helpful

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Manager

Technology

The vendor is a little touchy over the VPN, but that isn't too bad. The product is a little touchy...

Apr 2020
(0)
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Director

Functionality and Upgrades

The Dolbey upgrades aren't very hard to do. We do those pretty regularly.

Mar 2020
(0)
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Director

Functionality and Upgrades

The system is pretty stable. The radiologists are mostly using the speech recognition technology and...

Mar 2020
(0)
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Director

Functionality and Upgrades

We get all kinds of reports from the system. We have a number of self-editing reports on the length...

Mar 2020
(0)
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Director

Implementation and Training

Dolbey gave us training in the past. They worked with individual doctors. Everybody is very good on...

Mar 2020
(0)
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Director

Interfacing and Integration

Fusion Expert isn't interrupting the physician workflow or anything. The system highly supports our...

Mar 2020
(0)
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Director

Other Observations & Comments

I haven't seen anything from Dolbey that indicates that they are moving in the AI direction. Some...

Mar 2020
(0)
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Director

Other Observations & Comments

Dolbey has been innovative in the past, but the world changes quickly. More things are being...

Mar 2020
(0)
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Director

Interfacing and Integration

We can view images in our PACS, dictate the report, and edit it in the Dolbey system. The two...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The amount of money we have saved on transcription is significant and continues to increase. We have...

Mar 2020
(0)
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