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Fusion Expert
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Future Outlook

Dolbey got bypassed by new technology. Fusion Expert is still working exactly like it is designed to...

Feb 2023
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Director

Technology

The thing I like most about Fusion Expert is its reliability. We very rarely, if ever, have any...

Feb 2023
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Manager

Other Observations & Comments

Our doctors aren't very happy with Fusion Expert, but I can't see us replacing the solution.

Jan 2023
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Manager

Service and Support

Dolbey's team is great. They are exceptional to work with. Sometimes it is a little bit difficult...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

When selecting Dolbey, we had the sense that they would be able to meet our complex needs. We had a...

Dec 2022
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Manager

Functionality and Upgrades

One struggle, which we did get past, was that Dolbey’s voice recognition software took a little bit...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

Dolbey did great when we asked them to do more integration. Fusion Expert works with our PACS and...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

There are definitely issues with Fusion Expert. When we have to set up a new doctor on Fusion...

Dec 2022
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Analyst/Coordinator

Service and Support

Dolbey’s support was second to none. I know how hard support jobs can be, and Dolbey absolutely...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

We are moving away from Dolbey because of a corporate mandate to consolidate and go with another vendor....

Dec 2022
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Manager

Implementation and Training

Dolbey needs to spend a little more time directly with radiologists. A lot of times, radiologists...

Dec 2022
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Manager

Functionality and Upgrades

Fusion Expert was clunky in some areas. Doctors complained about recognition. There was one bug...

Dec 2022
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Manager

Service and Support

Dolbey seems to have some issues with after-hours support. With Dolbey, we never get much besides...

Dec 2022
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Director

Functionality and Upgrades

Fusion Expert is functional. We use it for clinicians who have a need for certain workflows or...

Dec 2022
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Director

Implementation and Training

There were some hiccups in communication during an implementation with Dolbey, but we were...

Dec 2022
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Analyst/Coordinator

Service and Support

Dolbey and their team are great. They are really good at not charging for every little thing. If I...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Other products have quality features that Fusion Expert is lacking. It would be nice to have a...

Dec 2022
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Analyst/Coordinator

Service and Support

Dolbey is fantastic to work with. They are spot-on, and they help right away, even after hours.

Dec 2022
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Director

Relationship

We were on an old version of Fusion Expert for a while, and we had to go out and ask Dolbey about...

Dec 2022
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Director

Relationship

To me, a vendor executive is an account representative. That is the person who is selling the...

Dec 2022
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Director

Service and Support

Dolbey’s support team is great. There was one support person in particular who was...

Dec 2022
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Manager

Future Outlook

It isn't Fusion Expert's fault that we are leaving because our employees are used to the solution....

Dec 2022
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Manager

Functionality and Upgrades

Our doctors thought Fusion Expert was okay. Our old doctors were used to Fusion Expert, but our new...

Dec 2022
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Manager

Functionality and Upgrades

Fusion Expert is pretty good. If Dolbey promises to fix something, they fix it. Their upgrades are...

Dec 2022
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Manager

Relationship

Dolbey is a small company, so we get a one-on-one relationship, which is great. I can call the...

Dec 2022
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Manager

Interfacing and Integration

A plus for Dolbey is that they are more than willing to configure their product and integrate it...

Dec 2022
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Manager

ROI / Cost

Dolbey is fair with their charges. Sometimes we have to train new locum radiologists that cover for...

Dec 2022
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Manager

Technology

Whenever we bring locum radiologists in, they are used to using another product, but our internal...

Dec 2022
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Director

ROI / Cost

Dolbey avoids charging for every little thing. They charged us for a report format that we built,...

Nov 2022
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Director

Implementation and Training

The training from Dolbey was great when we implemented Fusion Expert. They brought a whole staff...

Nov 2022
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Director

Future Outlook

We are very happy with Fusion Expert. We have had great recognition rates as long as we have done...

Nov 2022
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Director

Interfacing and Integration

We have a two-way interface. We sign everything in our EMR, and it all comes back to Dolbey's...

Nov 2022
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Director

Service and Support

We have a great support group with Dolbey. They have worked with us for years, and they are good. I...

Nov 2022
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Director

Functionality and Upgrades

Dolbey is very good if we have an issue. If they don't have something in place, they will develop it...

Nov 2022
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Manager

Service and Support

There is another product that I like a little better than Fusion Expert, but we can’t beat Dolbey’s...

Nov 2022
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Manager

Relationship

I don’t know that Fusion Expert is easy to use, but it is meeting all our needs. Dolbey does a lot...

Nov 2022
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Manager

Future Outlook

Fusion Expert was part of our long-term plans, but because of some organizational changes, we have...

Nov 2022
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Manager

ROI / Cost

People at my organization complain that there are licenses for different things, and people always...

Nov 2022
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Manager

Relationship

Dolbey’s support team is always available. I can call them anytime. And even the higher-ups are...

Nov 2022
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Analyst/Coordinator

Service and Support

Dolbey's system might technically not be as advanced as other systems, but the vendor has a good...

Oct 2022
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Analyst/Coordinator

Service and Support

We do not really have any direct involvement with Dolbey unless we have issues. Our organization has...

Oct 2022
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Analyst/Coordinator

ROI / Cost

We have received our money's worth and beyond from Dolbey's system.

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Typically, the only complaints that we get from radiologists are that Dolbey's system does not have...

Oct 2022
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Manager

Relationship

The vendor doesn’t share their road map. Usually, when they talk about changes, they tell me what...

Oct 2022
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Manager

Relationship

The vendor has been very accommodating of our requests and is knowledgeable about things. When we...

Oct 2022
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Manager

Lessons Learned

Whether I would pick this product again would depend on whether I had a different hospital size. I...

Oct 2022
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Manager

ROI / Cost

The vendor is very reasonable about our requests. I don’t think I have ever been charged for...

Oct 2022
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Manager

Future Outlook

Dolbey is perfectly fine. They are very responsive and very helpful. They know their product. The...

Oct 2022
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Manager

Other Observations & Comments

Fusion Expert is a boutique-type system; it is not a very large product. For me, the product is...

Oct 2022
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Manager

Future Outlook

I would personally buy Fusion Expert again. We are moving to another vendor, but that decision was...

Oct 2022
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Manager

Interfacing and Integration

I do the HL7-related things myself with Fusion Expert, but Dolbey provides excellent tools for me to...

Oct 2022
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Manager

Relationship

One of Dolbey's strengths is their willingness to listen to and actually take their customers...

Oct 2022
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Manager

Technology

Our physicians tend to think that Fusion Expert is a little cumbersome and isn’t modernized. The...

Oct 2022
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Manager

Service and Support

Considering the amount of money that we pay Dolbey, there seems to be a delay with after-hours...

Oct 2022
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Director

Lessons Learned

My advice to other providers would be to keep it simple. It is nice to have lots of bells and...

Oct 2022
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Director

Functionality and Upgrades

Fusion Expert is easy to use because the setup for new users is pretty straightforward and intuitive....

Oct 2022
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Director

Service and Support

The vendor's support team is first-class. If I have any questions at all, I get an immediate answer,...

Oct 2022
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Manager

Relationship

We are working with a third-party vendor in conjunction with Dolbey to get a timely turnaround and...

Oct 2022
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Manager

Service and Support

The biggest downfall with Dolbey is the fact that they do not have their own support. When daily...

Oct 2022
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Manager

Relationship

We do not know of any new updates coming out from Dolbey. We do not know about any other products...

Oct 2022
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Manager

Implementation and Training

Fusion Expert is a nice little platform. It does not quite have all the bells and whistles, but when...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We went with Dolbey because they are a really great vendor to work with. They will work with us...

Aug 2022
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Manager

Relationship

We had paid for an interface in the past and never got it implemented because we were going to a new...

Jul 2022
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Manager

Interfacing and Integration

The vendor has worked really well with EMR vendors and helping us integrate or interface the...

Jul 2022
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Manager

Relationship

The president of the company still calls and checks on us and asks how things are going. That is...

Jul 2022
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Manager

Other Observations & Comments

We promote Fusion Expert to other people anytime someone asks us about what we use for voice dictation....

Jul 2022
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Manager

Functionality and Upgrades

The product is a workhorse, and it works.

Jul 2022
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Manager

Service and Support

If we do have an issue that comes up, we have very good communication with Dolbey's support team....

Jul 2022
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Manager

Service and Support

Dolbey is a phenomenal, top-notch vendor to work with. When any projects have come up that have...

May 2022
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Manager

Implementation and Training

The vendor pretty much handles everything with upgrades. We handle testing on our side to validate...

May 2022
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Manager

ROI / Cost

Fusion Expert works well, and the product is reasonably priced.

May 2022
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Manager

Future Outlook

Dolbey has gotten into the clinical documentation improvement sector. That is a huge space. If we...

May 2022
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Manager

ROI / Cost

We get to our outcomes, one way or another. I am not a user of the system, but based on what others...

Apr 2022
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Manager

Functionality and Upgrades

We use the product in a specific department, and the vendor could tailor some parts of the...

Apr 2022
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