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Fusion Expert Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
Some providers have had challenges with the system's ease of use. The main problem is the tool's...
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Director
Functionality and Upgrades
We like Dolbey and Fusion Expert. We haven't had too many complaints. We had one physician who...
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Director
Implementation and Training
We haven't had Dolbey come in and train physicians after our initial go-live. The product is pretty...
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Director
Relationship
Dolbey is super responsive. They have a teaching philosophy. They don't just fix the things that we...
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Director
Other Observations & Comments
The one challenge I have had to overcome is that Dolbey's market footprint isn't big, so we are...
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Director
Service and Support
I was definitely pleased with Dolbey's COVID-19 response. A lot of our staff members were off or...
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Director
Relationship
One of the things that I like about Dolbey is that their turnover rate is low. We have been dealing...
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Director
Relationship
Dolbey has been able to do anything I have asked them to do from training new IT staff to helping...
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Manager
Future Outlook
We keep the system up and running because a physician may have to go back to do an addendum on the...
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Manager
Service and Support
Dolbey charges for certain enhancement, but they don't nickel-and-dime us. If we are satisfied with...
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Manager
Interfacing and Integration
The vendor had some online training, but when we integrated with another department, we had an...
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Manager
Functionality and Upgrades
For users that are new and don't have anybody showing them how to use the system, there is a little...
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Manager
Functionality and Upgrades
Dolbey provided a really nice online setup that allows us to set up cloud dictations, and that is...
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Manager
Relationship
One of Dolbey's executives always keeps in contact with me.
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Manager
Functionality and Upgrades
We basically get reports out the same day we request them. We have to make sure that the reports are...
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Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. When we have needed any extra help...
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Manager
Functionality and Upgrades
I didn't choose the product; I inherited it. The product was recommended to the radiologists and...
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Manager
Service and Support
The vendor is not really proactive. Even though they have monitoring services, we expected the...
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Manager
Service and Support
Dolbey is usually very good with their technical support, and their product is pretty stable. They...
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Manager
Functionality and Upgrades
We haven’t really had to involve too many executives, so they get involved when they need to. I...
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Manager
Technology
The vendor is a little touchy over the VPN, but that isn't too bad. The product is a little touchy...
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Director
Functionality and Upgrades
The Dolbey upgrades aren't very hard to do. We do those pretty regularly.
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Director
Functionality and Upgrades
The system is pretty stable. The radiologists are mostly using the speech recognition technology and...
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Director
Functionality and Upgrades
We get all kinds of reports from the system. We have a number of self-editing reports on the length...
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Director
Implementation and Training
Dolbey gave us training in the past. They worked with individual doctors. Everybody is very good on...
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Director
Interfacing and Integration
Fusion Expert isn't interrupting the physician workflow or anything. The system highly supports our...
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Director
Other Observations & Comments
I haven't seen anything from Dolbey that indicates that they are moving in the AI direction. Some...
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Director
Other Observations & Comments
Dolbey has been innovative in the past, but the world changes quickly. More things are being...
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Director
Interfacing and Integration
We can view images in our PACS, dictate the report, and edit it in the Dolbey system. The two...
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Director
ROI / Cost (care and feeding)
The amount of money we have saved on transcription is significant and continues to increase. We have...
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Director
ROI / Cost (care and feeding)
Dolbey doesn’t nickel-and-dime. We just pay a bulk price.
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Director
Implementation and Training
Dolbey does both on-site and web-based training, and the training is really easy. Fusion Expert...
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Director
Relationship
Dolbey’s support is awesome, and if I could give the support a 10 out of 9, I would. One of Dolbey's...
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Director
Service and Support
Our physicians can catch on really fast to Fusion Expert. Dolbey has excellent support, and we have...
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Manager
Relationship
When I ask Dolbey to deliver more, they try to, but they are honest with me. If something is not...
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Manager
Other Observations & Comments
Fusion Expert is pretty stable. If Dolbey manages to stay relevant despite all of the new...
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Manager
Functionality and Upgrades
Fusion Expert allows traditional doctors who don't want anything to do with the front end be able to...
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Manager
Service and Support
If users train the words and do what Dolbey says to do, then Fusion Expert will be a very good...
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Manager
Service and Support
Dolbey has a great group of support people. We usually ask for a particular person because that...
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Manager
Relationship
Dolbey is very proactive. We have a one-on-one relationship with a certain person, and that helps us...
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Manager
Relationship
We have a radiation dose monitoring system, and in the future, we are going to look at getting the...
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Manager
Functionality and Upgrades
We have had Fusion Expert for a few years and have had a great experience. We think that the voice...
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Manager
Interfacing and Integration
Fusion Expert is interfaced. Our PACS has an API integration with Fusion Expert, and that has been...
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Analyst/Coordinator
Functionality and Upgrades
We like that our doctors can create their own templates and share them with each other. Some doctors...
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Analyst/Coordinator
Implementation and Training
We struggle to train people to use Fusion Expert, and we struggle to pull data from the solution....
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Analyst/Coordinator
Functionality and Upgrades
It isn't easy to mine data within Fusion Expert in any meaningful or useful way to support our...
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Analyst/Coordinator
Sales and Contracting
We like the support people at Dolbey. However, sometimes the salespeople gloss over our requests and...
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Director
Functionality and Upgrades
Dolbey is very good at letting us know what is coming down the road, and their biggest strength over...
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Director
Service and Support
Dolbey's support might be lacking a little. The support team is great, but it is very small for what...
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Director
ROI / Cost (care and feeding)
Every time we put in an interface, Dolbey wants some money, but they ask for lower amounts than...
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Director
Interfacing and Integration
We are able to tightly integrate Dolbey's system with a lot of our other systems. Dolbey is easy to...
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Analyst/Coordinator
Functionality and Upgrades
I have a lot of providers that speak very clearly, and when they try to make corrections in Fusion...
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Analyst/Coordinator
Service and Support
Dolbey’s support people are always available whenever I have an issue. If I put in a high-priority...
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Manager
Technology
Fusion Expert uses microphones from Nuance, and the microphones can sometimes present a problem....
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Manager
Functionality and Upgrades
Quite frankly, the engine that Fusion Expert is tied to uses a learning method that leaves a lot to...
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Manager
Implementation and Training
The positives are that the speech recognition is better than what it was at the beginning, and the...
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Manager
Functionality and Upgrades
The negative thing about the system is the context. When we say the word "for," the system prints...
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Manager
Interfacing and Integration
The integration with the system is good. We have had some challenges on our side to get the...
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Manager
ROI / Cost (care and feeding)
At times, I think that Dolbey nickel-and-dimes us. There are things that should be included but...
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Manager
Functionality and Upgrades
Overall, Dolbey is good at customer support, and that is a plus for us. The training that Dolbey...
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Manager
Implementation and Training
Dolbey's initial training was very good. We don't have much experience with follow-up training...
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Manager
Lessons Learned
Every once in a while, we have Dolbey send specialists here to help with software issues. Sometimes...
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Manager
ROI / Cost (care and feeding)
The templates in Fusion Expert are very good. We can create custom templates and easily insert them...
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Manager
Future Outlook
We saw some new Dolbey products at a conference. The vendor has a streamlined cloud solution for...
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Manager
Implementation and Training
It is easy for our radiologists to teach each other how to use Fusion Expert. We don't need to...
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Manager
Service and Support
Dolbey's service people are very proactive. If we can't get ahold of someone right away, they make...
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Manager
Other Observations & Comments
We don't see Dolbey's executives much. We are fairly self-reliant and don't have to be coddled. We...
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Manager
ROI / Cost (care and feeding)
Fusion Expert provides us with very tangible outcomes. We can get things to doctors and bills to...
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Manager
Technology
Fusion Expert's uptime is very good. We have very little downtime, and that is important to us. The...
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Manager
Functionality and Upgrades
We would highly recommend Fusion Expert. We are consolidating with a larger facility, and we have...
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Manager
Relationship
We have had a lot of success with Fusion Expert. The software's uptime is great, and the vendor's...
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Manager
Functionality and Upgrades
Dolbey is pretty progressive with their updates and new versions. Their yearly renewal fees are...
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Manager
Functionality and Upgrades
We have a good relationship with Dolbey. Whenever they release a product, we ask them to try...
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Manager
Technology
In terms of maintenance and background, Fusion Expert is a stable product overall. We are a smaller...
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Manager
Other Observations & Comments
We don’t get any serious training from Dolbey. There are version and software updates. We get...
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Manager
Interfacing and Integration
We are going to be integrating with a another product in the future. Fusion Expert has the ability...
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Manager
Functionality and Upgrades
Fusion Expert is lacking functionality for HL7 reporting and integration with our HIS. We are kind...
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Manager
Functionality and Upgrades
Our radiologists feel that Fusion Expert is a very intuitive product. They like the word recognition...
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Analyst/Coordinator
Functionality and Upgrades
For radiology, the complete report is done in Fusion Expert and then sent to the downstream system....
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Manager
Service and Support
The support for Fusion Expert is good. If we reach out to someone, we can get someone on the phone....
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Manager
Technology
Dolbey was good when we engaged them several years ago. What I see as a big negative is that Dolbey...
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Manager
Service and Support
The support we get from Dolbey is fabulous. We put a lot of stock in what Dolbey tells us, and so...
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Manager
Functionality and Upgrades
Fusion Expert usually has an update about every two years. Sometimes we have an update available but...
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Manager
Functionality and Upgrades
When the wrong word comes up, users can click on it and train Fusion Expert to use the word that...
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Manager
Service and Support
Dolbey's IT support is better than my own IT support. For years, Dolbey's IT people have often fixed...
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