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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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If we make a request for a product change or something like that, Dolbey at least evaluates the...

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Dolbey evaluates change requests, and if they can fulfill a request, they build it and may charge me...

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With Dolbey, if we run into an issue, then we will have an upgrade to eliminate the issue. Nine...

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I have no complaints about my integration of Fusion Expert with our PACS. The PACS is integrated...

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Before Fusion Expert, we had another product. The physicians didn't have anything negative to say...

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Our radiologists don't have any issues. We always have little things here and there where we might...

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If I run into an issue, Dolbey's service is pretty quick. I can't think of an example where Dolbey...

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I have talked to several of the upper management people from Dolbey. They have been on-site before.

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Just because another product is bigger than Fusion Expert doesn't mean that it is better than Fusion...

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The vendor's support is outstanding and top notch. For that reason alone, Dolbey is worth sticking...

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Director

Our salesperson with Dolbey used to come around periodically, but I haven’t seen them in a while. I...

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Director

The biggest benefit of Dolbey’s product is that radiologists can do everything on the front end, and...

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Manager

We have a service and support contract with Dolbey, so all upgrades, service calls, and other things...

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Manager

I like Fusion Expert. I think it is easier to use than another product that some doctors like, but...

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Manager

We can call the president, Jerry Dolbey, if we have to. That does not happen very often. The...

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Analyst/Coordinator

Fusion Expert could use some functionality enhancements to its voice recognition. I don't feel like...

Apr 2021
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Analyst/Coordinator

Dolbey's service is very good. They are willing to make changes to our workflows whenever we ask...

Apr 2021
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Analyst/Coordinator

Overall, Fusion Expert is a good product. I am happy with it, and I would recommend it to anyone.

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COO

We are entertaining the idea of switching from Fusion Expert. That is a big decision, and we are...

Apr 2021
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COO

The solution has helped us meet our MIPS requirements. We are able to edit the templates and get the...

Apr 2021
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COO

I would like to see Dolbey be more proactive. I never get a call when there is a new enhancement....

Apr 2021
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COO

Dolbey doesn’t seem to have the funding necessary to be a majority player in the market. They don't...

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Manager

I can call Dolbey at any time and get training. They are very laid back and easy to work with. One...

Jan 2021
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Manager

We recently went live with an upgrade, so we did all of the testing and had meetings despite the...

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Analyst/Coordinator

Fusion Expert is part of our long-term plans. I don’t see Dolbey changing anything anytime soon....

Jan 2021
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Analyst/Coordinator

I would buy Fusion Expert again given the chance, and not just for the software; what I really like...

Jan 2021
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Analyst/Coordinator

We get errors that generate an email for us, and when I call Fusion Expert's support about them,...

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Analyst/Coordinator

I haven't heard anything about Dolbey nickel-and-diming us. For everything I have called about,...

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Analyst/Coordinator

We had a recent upgrade, and Dolbey was on top of it. They were really good. They stayed with us on...

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Analyst/Coordinator

Fusion Expert is a little convoluted. There is an awful lot to configure with my machines here at...

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Analyst/Coordinator

Dolbey's training is very good. When I came into my current position, I had very little IT...

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Analyst/Coordinator

The people we work with at Dolbey escalate things when needed. They try on the first service level,...

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Manager

Many new physicians who have used the system in the residency are pleasantly surprised by the...

Dec 2020
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Manager

Context is key. One of the biggest complaints I get from users is the accuracy or the formatting of...

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Manager

Compliance from the end users is always a pain point; it can be hard to convince the users to let...

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Manager

The technology sucks the life out of the pocketbook. We leverage what we get. The vendor is very...

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Manager

I don't really need any additional training from Dolbey because I know the product so well. I always...

Dec 2020
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Manager

Dolbey is always adding new things. The latest thing that Dolbey has added is DocCheck. That tool...

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Manager

Unfortunately, this product is apparently part of our long-term plans. If the decision were up to...

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Manager

The vendor tends to keep their promises. I have worked with Dolbey for years. They have improved a...

Dec 2020
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CIO

Dolbey’s price structure is based off of the fact that we have the system that we bought years ago,...

Dec 2020
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CIO

Ongoing training from Dolbey is nonexistent. We are constantly training people. We don’t deal with...

Dec 2020
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CIO

The way the system is implemented has required us to do a lot of work to play catch up because...

Dec 2020
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CIO

When the system gets to a certain point, it does voice recognition very well. However, Dolbey...

Dec 2020
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Manager

The vendor has encouraged us to do the upgrade. Once we get the service upgrade, the system will be...

Nov 2020
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Director

I have only heard really wonderful things about Dolbey. When the vendor does talk with our team,...

Nov 2020
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Director

We like working with Dolbey, and we like the product. Our radiologists like the product. The system...

Nov 2020
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Director

We haven’t had any issues that have been insurmountable with integration. There are some things that...

Nov 2020
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Director

Dolbey is very good and very service driven. Dolbey is very personal about keeping promises and very...

Nov 2020
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Director

I can’t really see proactivity coming, but there are other things Dolbey has warned us about. There...

Nov 2020
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Director

Over the years we have developed relationships with the executives. I can reach out to any one of...

Nov 2020
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Director

We are getting our money’s worth. We don’t have any problems with our system being down. Dolbey...

Nov 2020
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Director

I can only expect our future satisfaction to be about the same. The vendor has been consistent over...

Nov 2020
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CIO

Our radiologists are happy with Fusion Expert; they love the system. The way the radiologists use...

Nov 2020
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CIO

Dolbey is great. When we have an issue, we call Dolbey, and they fix the issue in a matter of...

Nov 2020
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CIO

I don't have anybody at Dolbey who I can reach out to when I need something.

Nov 2020
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Director

Dolbey avoids nickel-and-diming. We actually redid our contract at one point, so we just pay a flat...

Nov 2020
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Director

Our experience with Dolbey has been good. Dolbey is great to work with. The salesperson is very...

Nov 2020
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Director

Initially, the radiologists weren't pleased with the support from Dolbey, but they are working...

Nov 2020
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Manager

I have never had to bring anything up to the executive level to get that thing done. The support...

Oct 2020
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Manager

The only negative thing that I have heard from any of my radiologists that utilize Fusion Expert for...

Oct 2020
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Manager

Our radiologist uses the system and likes it. The radiologist says the system is very intuitive and...

Oct 2020
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Manager

In terms of phone and web support, Dolbey is a small company, so I can reach a person when I call...

Oct 2020
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Manager

Our vendor works very well with us. As far as I know, Dolbey is not in the business of working...

Oct 2020
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Manager

The vendor has a new product that takes a lot of the bad parts out of Fusion Expert. In Fusion...

Oct 2020
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Manager

The vendor is very helpful when I call. Sometimes, my questions stump their people. But we have a...

Oct 2020
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Manager

Some providers have had challenges with the system's ease of use. The main problem is the tool's...

Sep 2020
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Director

We like Dolbey and Fusion Expert. We haven't had too many complaints. We had one physician who...

Sep 2020
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Director

We haven't had Dolbey come in and train physicians after our initial go-live. The product is pretty...

Sep 2020
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Director

Dolbey is super responsive. They have a teaching philosophy. They don't just fix the things that we...

Sep 2020
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Director

The one challenge I have had to overcome is that Dolbey's market footprint isn't big, so we are...

Sep 2020
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Director

I was definitely pleased with Dolbey's COVID-19 response. A lot of our staff members were off or...

Sep 2020
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Director

One of the things that I like about Dolbey is that their turnover rate is low. We have been dealing...

Sep 2020
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Director

Dolbey has been able to do anything I have asked them to do from training new IT staff to helping...

Sep 2020
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