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Fusion Expert Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Our salesperson with Dolbey used to come around periodically, but I haven’t seen them in a while. I...
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Director
The biggest benefit of Dolbey’s product is that radiologists can do everything on the front end, and...
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Manager
We have a service and support contract with Dolbey, so all upgrades, service calls, and other things...
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Manager
I like Fusion Expert. I think it is easier to use than another product that some doctors like, but...
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Manager
We can call the president, Jerry Dolbey, if we have to. That does not happen very often. The...
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Analyst/Coordinator
Fusion Expert could use some functionality enhancements to its voice recognition. I don't feel like...
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Analyst/Coordinator
Dolbey's service is very good. They are willing to make changes to our workflows whenever we ask...
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Analyst/Coordinator
Overall, Fusion Expert is a good product. I am happy with it, and I would recommend it to anyone.
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COO
We are entertaining the idea of switching from Fusion Expert. That is a big decision, and we are...
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COO
The solution has helped us meet our MIPS requirements. We are able to edit the templates and get the...
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COO
I would like to see Dolbey be more proactive. I never get a call when there is a new enhancement....
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COO
Dolbey doesn’t seem to have the funding necessary to be a majority player in the market. They don't...
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Manager
I can call Dolbey at any time and get training. They are very laid back and easy to work with. One...
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Manager
We recently went live with an upgrade, so we did all of the testing and had meetings despite the...
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Analyst/Coordinator
Fusion Expert is part of our long-term plans. I don’t see Dolbey changing anything anytime soon....
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Analyst/Coordinator
I would buy Fusion Expert again given the chance, and not just for the software; what I really like...
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Analyst/Coordinator
We get errors that generate an email for us, and when I call Fusion Expert's support about them,...
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Analyst/Coordinator
I haven't heard anything about Dolbey nickel-and-diming us. For everything I have called about,...
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Analyst/Coordinator
We had a recent upgrade, and Dolbey was on top of it. They were really good. They stayed with us on...
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Analyst/Coordinator
Fusion Expert is a little convoluted. There is an awful lot to configure with my machines here at...
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Analyst/Coordinator
Dolbey's training is very good. When I came into my current position, I had very little IT...
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Analyst/Coordinator
The people we work with at Dolbey escalate things when needed. They try on the first service level,...
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Manager
Many new physicians who have used the system in the residency are pleasantly surprised by the...
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Manager
Context is key. One of the biggest complaints I get from users is the accuracy or the formatting of...
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Manager
Compliance from the end users is always a pain point; it can be hard to convince the users to let...
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Manager
The technology sucks the life out of the pocketbook. We leverage what we get. The vendor is very...
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Manager
I don't really need any additional training from Dolbey because I know the product so well. I always...
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Manager
Dolbey is always adding new things. The latest thing that Dolbey has added is DocCheck. That tool...
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Manager
Unfortunately, this product is apparently part of our long-term plans. If the decision were up to...
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Manager
The vendor tends to keep their promises. I have worked with Dolbey for years. They have improved a...
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CIO
Dolbey’s price structure is based off of the fact that we have the system that we bought years ago,...
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CIO
Ongoing training from Dolbey is nonexistent. We are constantly training people. We don’t deal with...
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CIO
The way the system is implemented has required us to do a lot of work to play catch up because...
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CIO
When the system gets to a certain point, it does voice recognition very well. However, Dolbey...
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Manager
The vendor has encouraged us to do the upgrade. Once we get the service upgrade, the system will be...
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Director
I have only heard really wonderful things about Dolbey. When the vendor does talk with our team,...
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Director
We like working with Dolbey, and we like the product. Our radiologists like the product. The system...
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Director
We haven’t had any issues that have been insurmountable with integration. There are some things that...
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Director
Dolbey is very good and very service driven. Dolbey is very personal about keeping promises and very...
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Director
I can’t really see proactivity coming, but there are other things Dolbey has warned us about. There...
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Director
Over the years we have developed relationships with the executives. I can reach out to any one of...
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Director
We are getting our money’s worth. We don’t have any problems with our system being down. Dolbey...
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Director
I can only expect our future satisfaction to be about the same. The vendor has been consistent over...
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CIO
Our radiologists are happy with Fusion Expert; they love the system. The way the radiologists use...
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CIO
Dolbey is great. When we have an issue, we call Dolbey, and they fix the issue in a matter of...
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CIO
I don't have anybody at Dolbey who I can reach out to when I need something.
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Director
Dolbey avoids nickel-and-diming. We actually redid our contract at one point, so we just pay a flat...
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Director
Our experience with Dolbey has been good. Dolbey is great to work with. The salesperson is very...
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Director
Initially, the radiologists weren't pleased with the support from Dolbey, but they are working...
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Manager
I have never had to bring anything up to the executive level to get that thing done. The support...
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Manager
The only negative thing that I have heard from any of my radiologists that utilize Fusion Expert for...
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Manager
Our radiologist uses the system and likes it. The radiologist says the system is very intuitive and...
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Manager
In terms of phone and web support, Dolbey is a small company, so I can reach a person when I call...
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Manager
Our vendor works very well with us. As far as I know, Dolbey is not in the business of working...
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Manager
The vendor has a new product that takes a lot of the bad parts out of Fusion Expert. In Fusion...
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Manager
The vendor is very helpful when I call. Sometimes, my questions stump their people. But we have a...
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Manager
Some providers have had challenges with the system's ease of use. The main problem is the tool's...
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Director
We like Dolbey and Fusion Expert. We haven't had too many complaints. We had one physician who...
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Director
We haven't had Dolbey come in and train physicians after our initial go-live. The product is pretty...
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Director
Dolbey is super responsive. They have a teaching philosophy. They don't just fix the things that we...
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Director
The one challenge I have had to overcome is that Dolbey's market footprint isn't big, so we are...
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Director
I was definitely pleased with Dolbey's COVID-19 response. A lot of our staff members were off or...
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Director
One of the things that I like about Dolbey is that their turnover rate is low. We have been dealing...
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Director
Dolbey has been able to do anything I have asked them to do from training new IT staff to helping...
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Manager
We keep the system up and running because a physician may have to go back to do an addendum on the...
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Manager
Dolbey charges for certain enhancement, but they don't nickel-and-dime us. If we are satisfied with...
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Manager
The vendor had some online training, but when we integrated with another department, we had an...
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Manager
For users that are new and don't have anybody showing them how to use the system, there is a little...
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Manager
Dolbey provided a really nice online setup that allows us to set up cloud dictations, and that is...
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Manager
One of Dolbey's executives always keeps in contact with me.
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Manager
We basically get reports out the same day we request them. We have to make sure that the reports are...
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Manager
The vendor has been very supportive during the COVID-19 crisis. When we have needed any extra help...
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Manager
I didn't choose the product; I inherited it. The product was recommended to the radiologists and...
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