Fusion Expert Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
When we take updates, Dolbey seems to be proactive. We have been stable where we have been. Dolbey...
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Product
All systems have their flaws and issues, but Fusion Expert works very well. It is a stable program....
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Product
Our systems require some upgrades, but we have been on hold for those for quite a while. We were...
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Relationship
Dolbey is super helpful. In the past year or so, they have started to provide a little less support...
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Product
Compared to other vendors' systems, Fusion Expert is really out of date. It seems like a really old...
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Relationship, Operations
We have routine meetings with the vendor where we go over anything that is needed. In those...
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Relationship
Fusion Expert’s biggest strength is their support. Whenever there is an issue, the vendor is always...
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Relationship
When we call Dolbey, they give good support, and we have a regular meeting, so the vendor is...
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Loyalty
We are moving away from Fusion Expert because of the overall functionality, and the solution is not...
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Loyalty, Product
The program is very self-explanatory and pretty simple for the most part. I would recommend the...
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Operations
With the implementation, we had some hiccups and had to keep pushing back the upgrade. I don't know...
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Operations
The only thing I would like to be different is when we are doing the initial speech recognition...
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Relationship, Operations
The vendor is amazing. If there are ever any issues, the vendor is quick to address them with me. I...
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Loyalty
Unfortunately, we are looking to replace Fusion Expert, and I think that is because the radiologists...
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Product
There are a couple of things that I think could be improved upon with Fusion Expert’s ease of use,...
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Relationship
When we have an issue and our organization reaches out to Dolbey, they are easy to work with,...
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Product
I don't have anything negative to say about Fusion Expert. It works well for what we use it for, and...
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Loyalty
In a year, I believe my satisfaction with Fusion Expert will be the same. By then, I believe we will...
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Operations
We don't really have any training. We had our immediate training, and that was about it. Fusion...
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Loyalty, Product
The radiologists have some issues with Fusion Expert. The one thing that I get complaints about is...
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Loyalty
I don't know how long we will keep Fusion Expert with all the ambient listening and speech-to-text...
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Operations
Dolbey is easy to work with. When we have problems and things, their support is good. When we did...
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Relationship
Sometimes Dolbey doesn't proactively let us know that they have a new version. Especially nowadays...
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Relationship
Dolbey’s service is second to none. They are quick to respond and get any kind of small issue fixed...
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Product
The speech recognition in Fusion Expert is high quality, and the integration within the EHR is...
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Relationship, Value
Dolbey is a small company, but they are great to work with on charges because we have worked with...
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Product
Fusion Expert is integrated into our EMR system. Certain fields that we fill out in our EMR system...
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Relationship, Product
There are hyperlinks that Dolbey could add that other products have, and there is better voice...
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Loyalty
We are moving away from Dolbey's system because neighboring organizations use other products.
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Product
The GUI isn't from 2024. The product could look more updated. It still has a boxy feel to it. Now, I...
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Relationship
Dolbey’s support is just fabulous. It is not very often that we have to call the support team, but...
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Relationship, Product
The application uses Speech Magic, so it does pretty well on voice recognition and support. We go...
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Relationship, Operations
Dolbey’s support has won multiple awards. Our experience with the vendor has just been phenomenal...
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Value
Dolbey is very reasonable with their charges. They have made changes for us on the fly as needed, so...
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Relationship
Dolbey doesn’t really do anything proactively for us. But there are not many opportunities for them...
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Relationship, Value
I would definitely not buy Fusion Expert again. Dolbey doesn’t present any new products or upgrades...
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