Fusion Expert
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Win/Loss - Why they were selected (by current clients)

We went with Dolbey because they are a really great vendor to work with. They will work with us...

Aug 2022
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Manager

Relationship

We had paid for an interface in the past and never got it implemented because we were going to a new...

Jul 2022
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Manager

Interfacing and Integration

The vendor has worked really well with EMR vendors and helping us integrate or interface the...

Jul 2022
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Manager

Relationship

The president of the company still calls and checks on us and asks how things are going. That is...

Jul 2022
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Manager

Other Observations & Comments

We promote Fusion Expert to other people anytime someone asks us about what we use for voice dictation....

Jul 2022
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Manager

Functionality and Upgrades

The product is a workhorse, and it works.

Jul 2022
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Manager

Service and Support

If we do have an issue that comes up, we have very good communication with Dolbey's support team....

Jul 2022
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Manager

Service and Support

Dolbey is a phenomenal, top-notch vendor to work with. When any projects have come up that have...

May 2022
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Manager

Implementation and Training

The vendor pretty much handles everything with upgrades. We handle testing on our side to validate...

May 2022
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Manager

ROI / Cost (care and feeding)

Fusion Expert works well, and the product is reasonably priced.

May 2022
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Manager

Future Outlook

Dolbey has gotten into the clinical documentation improvement sector. That is a huge space. If we...

May 2022
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Manager

ROI / Cost (care and feeding)

We get to our outcomes, one way or another. I am not a user of the system, but based on what others...

Apr 2022
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Manager

Functionality and Upgrades

We use the product in a specific department, and the vendor could tailor some parts of the...

Apr 2022
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Manager

Relationship

I have met the CEO from Dolbey. If the issue is difficult enough, then we get other people involved...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Dolbey really only charges us if we need some kind of custom build, but if they can do something...

Mar 2022
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Manager

Functionality and Upgrades

All I can recommend on the Fusion Expert side is to increase options for customizing templates or...

Mar 2022
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Manager

Implementation and Training

Dolbey does a really good job with implementations. They usually have plenty of people on hand if...

Mar 2022
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Manager

Functionality and Upgrades

I have recommended Dolbey in the past. We had a bug in the system, and Dolbey wrote a script and...

Mar 2022
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Manager

Interfacing and Integration

Dolbey does pretty well with delivering technology that meets our needs. I really don't have a whole...

Mar 2022
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Director

Lessons Learned

If we were choosing a system again, we would certainly consider Fusion Expert. One of the advantages...

Feb 2022
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Director

Functionality and Upgrades

Fusion Expert works fine and is very successful.

Feb 2022
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Director

Functionality and Upgrades

I am concerned that Dolbey isn't developing some of the AI things that other vendors like Nuance or...

Feb 2022
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Director

Future Outlook

Our radiologists are unhappy with Fusion Expert. They used to be very happy with it, but after some...

Feb 2022
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Director

Service and Support

I contacted our Dolbey salesperson and told them we are leaving, and I haven’t heard a thing. I have...

Feb 2022
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Director

Functionality and Upgrades

The text side of the system that we use for health information is working fine. I don’t have any...

Feb 2022
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Director

ROI / Cost (care and feeding)

At the time that we bought Fusion Expert, it was one of the top-rated systems in KLAS reports, so if...

Feb 2022
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Manager

Future Outlook

We have had a good experience with Dolbey. I see us keeping Fusion Expert long term because the...

Feb 2022
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Director

Future Outlook

Whether Fusion Expert is part of our long-term plans has yet to be determined, but it probably...

Jan 2022
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Director

Service and Support

The vendor has done a great job with their support. When the system's dictation flows, we see an...

Jan 2022
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Director

ROI / Cost (care and feeding)

Dolbey's products aren't as expensive as other vendors' products from a dictation perspective, so I...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We got some things that we didn’t have to pay for....

Dec 2021
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Manager

Other Observations & Comments

We have some adoption issues with the system. Some providers do lengthy studies, and they don’t want...

Dec 2021
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Manager

Functionality and Upgrades

We aren’t happy with the routine manager functionality, and Dolbey is working on fixing that. We are...

Nov 2021
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Manager

Relationship

Dolbey is very easy to work with. They are very responsive when we call. We all know their number by...

Nov 2021
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Manager

Functionality and Upgrades

Fusion Expert is very user friendly. It is a Word-based application. So if someone is familiar with...

Nov 2021
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Analyst/Coordinator

Service and Support

We mainly speak to the same support people, and they are always great and go above and beyond to...

Nov 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Dolbey does charge us for licenses. These are necessary charges; however, there are things that...

Nov 2021
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Analyst/Coordinator

Relationship

In the beginning, we would get emails and communication from Dolbey’s salespeople and executives all...

Nov 2021
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Manager

Functionality and Upgrades

Fusion Expert is a little out of date compared to other products. The solution's voice recognition...

Oct 2021
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Manager

Service and Support

Dolbey has great support people. Whenever we need any help from them, we just have to call them and...

Oct 2021
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Director

Implementation and Training

The majority of people that go through the vendor's initial training process have no issues. But...

Oct 2021
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Director

Service and Support

The vendor's support people are super responsive. The technical issues get resolved very quickly. I...

Oct 2021
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Manager

Functionality and Upgrades

We have staff members that like Fusion Expert because of its operability. However, others get very...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Dolbey is a small company, and they are pretty reactive. We don’t really ever have an issue with...

Oct 2021
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