Fusion Expert Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Director

Relationship

When we take updates, Dolbey seems to be proactive. We have been stable where we have been. Dolbey...

Apr 2025
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Director

Product

All systems have their flaws and issues, but Fusion Expert works very well. It is a stable program....

Apr 2025
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Manager

Product

Our systems require some upgrades, but we have been on hold for those for quite a while. We were...

Feb 2025
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Manager

Relationship

Dolbey is super helpful. In the past year or so, they have started to provide a little less support...

Feb 2025
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Manager

Product

Compared to other vendors' systems, Fusion Expert is really out of date. It seems like a really old...

Feb 2025
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Manager

Relationship, Operations

We have routine meetings with the vendor where we go over anything that is needed. In those...

Feb 2025
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Manager

Relationship

Fusion Expert’s biggest strength is their support. Whenever there is an issue, the vendor is always...

Jan 2025
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Manager

Relationship

When we call Dolbey, they give good support, and we have a regular meeting, so the vendor is...

Dec 2024
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Manager

Loyalty

We are moving away from Fusion Expert because of the overall functionality, and the solution is not...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

The program is very self-explanatory and pretty simple for the most part. I would recommend the...

Dec 2024
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Analyst/Coordinator

Operations

With the implementation, we had some hiccups and had to keep pushing back the upgrade. I don't know...

Dec 2024
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Analyst/Coordinator

Operations

The only thing I would like to be different is when we are doing the initial speech recognition...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

The vendor is amazing. If there are ever any issues, the vendor is quick to address them with me. I...

Dec 2024
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Director

Loyalty

Unfortunately, we are looking to replace Fusion Expert, and I think that is because the radiologists...

Dec 2024
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Director

Product

There are a couple of things that I think could be improved upon with Fusion Expert’s ease of use,...

Dec 2024
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Director

Relationship

When we have an issue and our organization reaches out to Dolbey, they are easy to work with,...

Dec 2024
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Director

Product

I don't have anything negative to say about Fusion Expert. It works well for what we use it for, and...

Dec 2024
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Director

Loyalty

In a year, I believe my satisfaction with Fusion Expert will be the same. By then, I believe we will...

Dec 2024
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Manager

Operations

We don't really have any training. We had our immediate training, and that was about it. Fusion...

Dec 2024
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Manager

Loyalty, Product

The radiologists have some issues with Fusion Expert. The one thing that I get complaints about is...

Dec 2024
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Director

Loyalty

I don't know how long we will keep Fusion Expert with all the ambient listening and speech-to-text...

Dec 2024
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Director

Operations

Dolbey is easy to work with. When we have problems and things, their support is good. When we did...

Dec 2024
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Director

Relationship

Sometimes Dolbey doesn't proactively let us know that they have a new version. Especially nowadays...

Dec 2024
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Manager

Relationship

Dolbey’s service is second to none. They are quick to respond and get any kind of small issue fixed...

Nov 2024
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Manager

Product

The speech recognition in Fusion Expert is high quality, and the integration within the EHR is...

Nov 2024
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Analyst/Coordinator

Relationship, Value

Dolbey is a small company, but they are great to work with on charges because we have worked with...

Nov 2024
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Analyst/Coordinator

Product

Fusion Expert is integrated into our EMR system. Certain fields that we fill out in our EMR system...

Nov 2024
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Analyst/Coordinator

Relationship, Product

There are hyperlinks that Dolbey could add that other products have, and there is better voice...

Nov 2024
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Analyst/Coordinator

Loyalty

We are moving away from Dolbey's system because neighboring organizations use other products.

Nov 2024
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Analyst/Coordinator

Product

The GUI isn't from 2024. The product could look more updated. It still has a boxy feel to it. Now, I...

Nov 2024
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Analyst/Coordinator

Relationship

Dolbey’s support is just fabulous. It is not very often that we have to call the support team, but...

Nov 2024
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Analyst/Coordinator

Relationship, Product

The application uses Speech Magic, so it does pretty well on voice recognition and support. We go...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

Dolbey’s support has won multiple awards. Our experience with the vendor has just been phenomenal...

Nov 2024
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Analyst/Coordinator

Value

Dolbey is very reasonable with their charges. They have made changes for us on the fly as needed, so...

Nov 2024
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Analyst/Coordinator

Relationship

Dolbey doesn’t really do anything proactively for us. But there are not many opportunities for them...

Nov 2024
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Manager

Relationship, Value

I would definitely not buy Fusion Expert again. Dolbey doesn’t present any new products or upgrades...

May 2024
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