Fusion Expert Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations
We don't really have any training. We had our immediate training, and that was about it. Fusion...
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Loyalty, Product
The radiologists have some issues with Fusion Expert. The one thing that I get complaints about is...
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Loyalty
I don't know how long we will keep Fusion Expert with all the ambient listening and speech-to-text...
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Operations
Dolbey is easy to work with. When we have problems and things, their support is good. When we did...
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Relationship
Sometimes Dolbey doesn't proactively let us know that they have a new version. Especially nowadays...
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Relationship
Dolbey’s service is second to none. They are quick to respond and get any kind of small issue fixed...
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Product
The speech recognition in Fusion Expert is high quality, and the integration within the EHR is...
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Relationship, Value
Dolbey is a small company, but they are great to work with on charges because we have worked with...
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Product
Fusion Expert is integrated into our EMR system. Certain fields that we fill out in our EMR system...
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Relationship, Product
There are hyperlinks that Dolbey could add that other products have, and there is better voice...
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Loyalty
We are moving away from Dolbey's system because neighboring organizations use other products.
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Product
The GUI isn't from 2024. The product could look more updated. It still has a boxy feel to it. Now, I...
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Relationship
Dolbey’s support is just fabulous. It is not very often that we have to call the support team, but...
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Relationship, Product
The application uses Speech Magic, so it does pretty well on voice recognition and support. We go...
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Relationship, Operations
Dolbey’s support has won multiple awards. Our experience with the vendor has just been phenomenal...
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Value
Dolbey is very reasonable with their charges. They have made changes for us on the fly as needed, so...
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Relationship
Dolbey doesn’t really do anything proactively for us. But there are not many opportunities for them...
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Relationship, Value
I would definitely not buy Fusion Expert again. Dolbey doesn’t present any new products or upgrades...
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Value
Compared to other vendors, Dolbey is very good at avoiding charging for every little thing.
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Culture, Relationship
I don't know whether there is anything earth-shakingly new about Fusion Expert, but it is not like...
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Relationship
Even though it is not the biggest, most robust software, Fusion Expert has been a workhorse....
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Product
Fusion Expert gave providers the flexibility they needed for the back end and front end. We have...
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Product
On the admin side of Fusion Expert, it is not necessarily the sexiest program, but I can do...
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Loyalty, Relationship
I have direct access to someone at Dolbey, and they will check in with me if there is something that...
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Value
With Fusion Expert, we were paying for too much that wasn't being utilized enough because of the...
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Relationship
When we had an issue with a recent Dolbey upgrade, I had a person remotely access the system and...
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Operations
For training, Dolbey prepares their documentation, shares it, and has appropriate one-on-one...
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Relationship, Value
Integrating Fusion Expert with our EHR and PACS was difficult, but I have worked with Dolbey for a...
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Product
The routines within Fusion Expert are good. The recognition of its speech-to-text engine is great,...
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Relationship
I love the support from Dolbey. We have people we can call, and anytime I call or send an email,...
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Product
There could be some more automation of the routines on the radiologist side of things within Fusion...
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Operations
Dolbey doesn't really provide any specialized training. There is just training with the initial implementation....
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Product
We have had a couple of issues where we couldn't figure out what was happening or why it was...
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Product
It is very easy for us to copy reports and build physician profiles and macros within the system....
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Product
We would like a little more modernization of some of the AI functionalities that exist in the...
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Relationship
Dolbey reaches out to us and lets us know when changes are coming or when they have new products.
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Relationship
We work with Dolbey’s engineers and techs whenever we have issues.
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Loyalty, Relationship
Some other vendors out there are moving with the growth and changes in healthcare better than Dolbey...
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Product
With all of the AI information and everything going out there in the world, some of Dolbey’s tools...
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Relationship
Dolbey is fantastic to work with. They are a great company. Their customer service is awesome....
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Operations
Dolbey’s training is good. We usually implement a train-the-trainer approach. We do most of the...
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