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Fusion Expert Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Implementation and Training
I can call Dolbey at any time and get training. They are very laid back and easy to work with. One...
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Manager
Functionality and Upgrades
We recently went live with an upgrade, so we did all of the testing and had meetings despite the...
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Analyst/Coordinator
Future Outlook
Fusion Expert is part of our long-term plans. I don’t see Dolbey changing anything anytime soon....
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Analyst/Coordinator
Service and Support
I would buy Fusion Expert again given the chance, and not just for the software; what I really like...
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Analyst/Coordinator
Service and Support
We get errors that generate an email for us, and when I call Fusion Expert's support about them,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I haven't heard anything about Dolbey nickel-and-diming us. For everything I have called about,...
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Analyst/Coordinator
Implementation and Training
We had a recent upgrade, and Dolbey was on top of it. They were really good. They stayed with us on...
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Analyst/Coordinator
Functionality and Upgrades
Fusion Expert is a little convoluted. There is an awful lot to configure with my machines here at...
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Analyst/Coordinator
Implementation and Training
Dolbey's training is very good. When I came into my current position, I had very little IT...
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Analyst/Coordinator
Service and Support
The people we work with at Dolbey escalate things when needed. They try on the first service level,...
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Manager
Functionality and Upgrades
Many new physicians who have used the system in the residency are pleasantly surprised by the...
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Manager
Functionality and Upgrades
Context is key. One of the biggest complaints I get from users is the accuracy or the formatting of...
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Manager
Other Observations & Comments
Compliance from the end users is always a pain point; it can be hard to convince the users to let...
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Manager
Functionality and Upgrades
The technology sucks the life out of the pocketbook. We leverage what we get. The vendor is very...
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Manager
Functionality and Upgrades
I don't really need any additional training from Dolbey because I know the product so well. I always...
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Manager
Functionality and Upgrades
Dolbey is always adding new things. The latest thing that Dolbey has added is DocCheck. That tool...
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Manager
Functionality and Upgrades
Unfortunately, this product is apparently part of our long-term plans. If the decision were up to...
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Manager
Service and Support
The vendor tends to keep their promises. I have worked with Dolbey for years. They have improved a...
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CIO
Other Observations & Comments
Dolbey’s price structure is based off of the fact that we have the system that we bought years ago,...
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CIO
Service and Support
Ongoing training from Dolbey is nonexistent. We are constantly training people. We don’t deal with...
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CIO
Implementation and Training
The way the system is implemented has required us to do a lot of work to play catch up because...
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CIO
Technology
When the system gets to a certain point, it does voice recognition very well. However, Dolbey...
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Manager
Functionality and Upgrades
The vendor has encouraged us to do the upgrade. Once we get the service upgrade, the system will be...
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Director
Relationship
I have only heard really wonderful things about Dolbey. When the vendor does talk with our team,...
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Director
Functionality and Upgrades
We like working with Dolbey, and we like the product. Our radiologists like the product. The system...
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Director
Interfacing and Integration
We haven’t had any issues that have been insurmountable with integration. There are some things that...
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Director
Relationship
Dolbey is very good and very service driven. Dolbey is very personal about keeping promises and very...
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Director
Other Observations & Comments
I can’t really see proactivity coming, but there are other things Dolbey has warned us about. There...
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Director
Relationship
Over the years we have developed relationships with the executives. I can reach out to any one of...
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Director
Functionality and Upgrades
We are getting our money’s worth. We don’t have any problems with our system being down. Dolbey...
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Director
Other Observations & Comments
I can only expect our future satisfaction to be about the same. The vendor has been consistent over...
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CIO
Functionality and Upgrades
Our radiologists are happy with Fusion Expert; they love the system. The way the radiologists use...
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CIO
Service and Support
Dolbey is great. When we have an issue, we call Dolbey, and they fix the issue in a matter of...
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CIO
Service and Support
I don't have anybody at Dolbey who I can reach out to when I need something.
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Director
ROI / Cost (care and feeding)
Dolbey avoids nickel-and-diming. We actually redid our contract at one point, so we just pay a flat...
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Director
Relationship
Our experience with Dolbey has been good. Dolbey is great to work with. The salesperson is very...
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Director
Functionality and Upgrades
Initially, the radiologists weren't pleased with the support from Dolbey, but they are working...
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Manager
Service and Support
I have never had to bring anything up to the executive level to get that thing done. The support...
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Manager
Functionality and Upgrades
The only negative thing that I have heard from any of my radiologists that utilize Fusion Expert for...
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Manager
Functionality and Upgrades
Our radiologist uses the system and likes it. The radiologist says the system is very intuitive and...
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Manager
Service and Support
In terms of phone and web support, Dolbey is a small company, so I can reach a person when I call...
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Manager
Relationship
Our vendor works very well with us. As far as I know, Dolbey is not in the business of working...
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Manager
Functionality and Upgrades
The vendor has a new product that takes a lot of the bad parts out of Fusion Expert. In Fusion...
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Manager
Service and Support
The vendor is very helpful when I call. Sometimes, my questions stump their people. But we have a...
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Manager
Functionality and Upgrades
Some providers have had challenges with the system's ease of use. The main problem is the tool's...
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Director
Functionality and Upgrades
We like Dolbey and Fusion Expert. We haven't had too many complaints. We had one physician who...
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Director
Implementation and Training
We haven't had Dolbey come in and train physicians after our initial go-live. The product is pretty...
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Director
Relationship
Dolbey is super responsive. They have a teaching philosophy. They don't just fix the things that we...
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Director
Other Observations & Comments
The one challenge I have had to overcome is that Dolbey's market footprint isn't big, so we are...
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Director
Service and Support
I was definitely pleased with Dolbey's COVID-19 response. A lot of our staff members were off or...
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Director
Relationship
One of the things that I like about Dolbey is that their turnover rate is low. We have been dealing...
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Director
Relationship
Dolbey has been able to do anything I have asked them to do from training new IT staff to helping...
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Manager
Future Outlook
We keep the system up and running because a physician may have to go back to do an addendum on the...
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Manager
Service and Support
Dolbey charges for certain enhancement, but they don't nickel-and-dime us. If we are satisfied with...
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Manager
Interfacing and Integration
The vendor had some online training, but when we integrated with another department, we had an...
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Manager
Functionality and Upgrades
For users that are new and don't have anybody showing them how to use the system, there is a little...
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Manager
Functionality and Upgrades
Dolbey provided a really nice online setup that allows us to set up cloud dictations, and that is...
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Manager
Relationship
One of Dolbey's executives always keeps in contact with me.
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Manager
Functionality and Upgrades
We basically get reports out the same day we request them. We have to make sure that the reports are...
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Manager
Service and Support
The vendor has been very supportive during the COVID-19 crisis. When we have needed any extra help...
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Manager
Functionality and Upgrades
I didn't choose the product; I inherited it. The product was recommended to the radiologists and...
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Manager
Service and Support
The vendor is not really proactive. Even though they have monitoring services, we expected the...
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Manager
Service and Support
Dolbey is usually very good with their technical support, and their product is pretty stable. They...
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Manager
Functionality and Upgrades
We haven’t really had to involve too many executives, so they get involved when they need to. I...
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Manager
Technology
The vendor is a little touchy over the VPN, but that isn't too bad. The product is a little touchy...
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Director
Functionality and Upgrades
The Dolbey upgrades aren't very hard to do. We do those pretty regularly.
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Director
Functionality and Upgrades
The system is pretty stable. The radiologists are mostly using the speech recognition technology and...
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Director
Functionality and Upgrades
We get all kinds of reports from the system. We have a number of self-editing reports on the length...
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Director
Implementation and Training
Dolbey gave us training in the past. They worked with individual doctors. Everybody is very good on...
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Director
Interfacing and Integration
Fusion Expert isn't interrupting the physician workflow or anything. The system highly supports our...
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Director
Other Observations & Comments
I haven't seen anything from Dolbey that indicates that they are moving in the AI direction. Some...
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Director
Other Observations & Comments
Dolbey has been innovative in the past, but the world changes quickly. More things are being...
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Director
Interfacing and Integration
We can view images in our PACS, dictate the report, and edit it in the Dolbey system. The two...
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Director
ROI / Cost (care and feeding)
The amount of money we have saved on transcription is significant and continues to increase. We have...
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