Fusion Expert Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 12:09:34 AM and Model.EvProductId = 1851

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User Commentary

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Manager

Functionality and Upgrades

Some providers have had challenges with the system's ease of use. The main problem is the tool's...

Sep 2020
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Director

Functionality and Upgrades

We like Dolbey and Fusion Expert. We haven't had too many complaints. We had one physician who...

Sep 2020
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Director

Implementation and Training

We haven't had Dolbey come in and train physicians after our initial go-live. The product is pretty...

Sep 2020
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Director

Relationship

Dolbey is super responsive. They have a teaching philosophy. They don't just fix the things that we...

Sep 2020
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Director

Other Observations & Comments

The one challenge I have had to overcome is that Dolbey's market footprint isn't big, so we are...

Sep 2020
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Director

Service and Support

I was definitely pleased with Dolbey's COVID-19 response. A lot of our staff members were off or...

Sep 2020
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Director

Relationship

One of the things that I like about Dolbey is that their turnover rate is low. We have been dealing...

Sep 2020
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Director

Relationship

Dolbey has been able to do anything I have asked them to do from training new IT staff to helping...

Sep 2020
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Manager

Future Outlook

We keep the system up and running because a physician may have to go back to do an addendum on the...

May 2020
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Manager

Service and Support

Dolbey charges for certain enhancement, but they don't nickel-and-dime us. If we are satisfied with...

May 2020
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Manager

Interfacing and Integration

The vendor had some online training, but when we integrated with another department, we had an...

May 2020
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Manager

Functionality and Upgrades

For users that are new and don't have anybody showing them how to use the system, there is a little...

May 2020
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Manager

Functionality and Upgrades

Dolbey provided a really nice online setup that allows us to set up cloud dictations, and that is...

May 2020
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Manager

Relationship

One of Dolbey's executives always keeps in contact with me.

May 2020
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Manager

Functionality and Upgrades

We basically get reports out the same day we request them. We have to make sure that the reports are...

May 2020
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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. When we have needed any extra help...

May 2020
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Manager

Functionality and Upgrades

I didn't choose the product; I inherited it. The product was recommended to the radiologists and...

May 2020
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Manager

Service and Support

The vendor is not really proactive. Even though they have monitoring services, we expected the...

Apr 2020
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Manager

Service and Support

Dolbey is usually very good with their technical support, and their product is pretty stable. They...

Apr 2020
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Manager

Functionality and Upgrades

We haven’t really had to involve too many executives, so they get involved when they need to. I...

Apr 2020
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Manager

Technology

The vendor is a little touchy over the VPN, but that isn't too bad. The product is a little touchy...

Apr 2020
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Director

Functionality and Upgrades

The Dolbey upgrades aren't very hard to do. We do those pretty regularly.

Mar 2020
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Director

Functionality and Upgrades

The system is pretty stable. The radiologists are mostly using the speech recognition technology and...

Mar 2020
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Director

Functionality and Upgrades

We get all kinds of reports from the system. We have a number of self-editing reports on the length...

Mar 2020
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Director

Implementation and Training

Dolbey gave us training in the past. They worked with individual doctors. Everybody is very good on...

Mar 2020
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Director

Interfacing and Integration

Fusion Expert isn't interrupting the physician workflow or anything. The system highly supports our...

Mar 2020
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Director

Other Observations & Comments

I haven't seen anything from Dolbey that indicates that they are moving in the AI direction. Some...

Mar 2020
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Director

Other Observations & Comments

Dolbey has been innovative in the past, but the world changes quickly. More things are being...

Mar 2020
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Director

Interfacing and Integration

We can view images in our PACS, dictate the report, and edit it in the Dolbey system. The two...

Mar 2020
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Director

ROI / Cost (care and feeding)

The amount of money we have saved on transcription is significant and continues to increase. We have...

Mar 2020
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Director

ROI / Cost (care and feeding)

Dolbey doesn’t nickel-and-dime. We just pay a bulk price.

Nov 2019
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Director

Implementation and Training

Dolbey does both on-site and web-based training, and the training is really easy. Fusion Expert...

Nov 2019
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Director

Relationship

Dolbey’s support is awesome, and if I could give the support a 10 out of 9, I would. One of Dolbey's...

Nov 2019
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Director

Service and Support

Our physicians can catch on really fast to Fusion Expert. Dolbey has excellent support, and we have...

Nov 2019
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Manager

Relationship

When I ask Dolbey to deliver more, they try to, but they are honest with me. If something is not...

Nov 2019
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Manager

Other Observations & Comments

Fusion Expert is pretty stable. If Dolbey manages to stay relevant despite all of the new...

Nov 2019
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Manager

Functionality and Upgrades

Fusion Expert allows traditional doctors who don't want anything to do with the front end be able to...

Nov 2019
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Manager

Service and Support

If users train the words and do what Dolbey says to do, then Fusion Expert will be a very good...

Nov 2019
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Manager

Service and Support

Dolbey has a great group of support people. We usually ask for a particular person because that...

Nov 2019
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Manager

Relationship

Dolbey is very proactive. We have a one-on-one relationship with a certain person, and that helps us...

Nov 2019
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Manager

Relationship

We have a radiation dose monitoring system, and in the future, we are going to look at getting the...

Nov 2019
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Manager

Functionality and Upgrades

We have had Fusion Expert for a few years and have had a great experience. We think that the voice...

Nov 2019
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Manager

Interfacing and Integration

Fusion Expert is interfaced. Our PACS has an API integration with Fusion Expert, and that has been...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We like that our doctors can create their own templates and share them with each other. Some doctors...

Nov 2019
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Analyst/Coordinator

Implementation and Training

We struggle to train people to use Fusion Expert, and we struggle to pull data from the solution....

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

It isn't easy to mine data within Fusion Expert in any meaningful or useful way to support our...

Nov 2019
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Analyst/Coordinator

Sales and Contracting

We like the support people at Dolbey. However, sometimes the salespeople gloss over our requests and...

Nov 2019
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Director

Functionality and Upgrades

Dolbey is very good at letting us know what is coming down the road, and their biggest strength over...

Oct 2019
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Director

Service and Support

Dolbey's support might be lacking a little. The support team is great, but it is very small for what...

Oct 2019
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Director

ROI / Cost (care and feeding)

Every time we put in an interface, Dolbey wants some money, but they ask for lower amounts than...

Oct 2019
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Director

Interfacing and Integration

We are able to tightly integrate Dolbey's system with a lot of our other systems. Dolbey is easy to...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I have a lot of providers that speak very clearly, and when they try to make corrections in Fusion...

Oct 2019
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Analyst/Coordinator

Service and Support

Dolbey’s support people are always available whenever I have an issue. If I put in a high-priority...

Oct 2019
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Manager

Technology

Fusion Expert uses microphones from Nuance, and the microphones can sometimes present a problem....

Oct 2019
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Manager

Functionality and Upgrades

Quite frankly, the engine that Fusion Expert is tied to uses a learning method that leaves a lot to...

Oct 2019
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Manager

Implementation and Training

The positives are that the speech recognition is better than what it was at the beginning, and the...

Oct 2019
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Manager

Functionality and Upgrades

The negative thing about the system is the context. When we say the word "for," the system prints...

Oct 2019
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Manager

Interfacing and Integration

The integration with the system is good. We have had some challenges on our side to get the...

Oct 2019
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Manager

ROI / Cost (care and feeding)

At times, I think that Dolbey nickel-and-dimes us. There are things that should be included but...

Oct 2019
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Manager

Functionality and Upgrades

Overall, Dolbey is good at customer support, and that is a plus for us. The training that Dolbey...

Oct 2019
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Manager

Implementation and Training

Dolbey's initial training was very good. We don't have much experience with follow-up training...

Oct 2019
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Manager

Lessons Learned

Every once in a while, we have Dolbey send specialists here to help with software issues. Sometimes...

Oct 2019
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Manager

ROI / Cost (care and feeding)

The templates in Fusion Expert are very good. We can create custom templates and easily insert them...

Oct 2019
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Manager

Future Outlook

We saw some new Dolbey products at a conference. The vendor has a streamlined cloud solution for...

Oct 2019
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Manager

Implementation and Training

It is easy for our radiologists to teach each other how to use Fusion Expert. We don't need to...

Oct 2019
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Manager

Service and Support

Dolbey's service people are very proactive. If we can't get ahold of someone right away, they make...

Oct 2019
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Manager

Other Observations & Comments

We don't see Dolbey's executives much. We are fairly self-reliant and don't have to be coddled. We...

Oct 2019
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Manager

ROI / Cost (care and feeding)

Fusion Expert provides us with very tangible outcomes. We can get things to doctors and bills to...

Oct 2019
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Manager

Technology

Fusion Expert's uptime is very good. We have very little downtime, and that is important to us. The...

Oct 2019
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Manager

Functionality and Upgrades

We would highly recommend Fusion Expert. We are consolidating with a larger facility, and we have...

Oct 2019
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Manager

Relationship

We have had a lot of success with Fusion Expert. The software's uptime is great, and the vendor's...

Oct 2019
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Manager

Functionality and Upgrades

Dolbey is pretty progressive with their updates and new versions. Their yearly renewal fees are...

Oct 2019
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Manager

Functionality and Upgrades

We have a good relationship with Dolbey. Whenever they release a product, we ask them to try...

Oct 2019
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Manager

Technology

In terms of maintenance and background, Fusion Expert is a stable product overall. We are a smaller...

Oct 2019
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Manager

Other Observations & Comments

We don’t get any serious training from Dolbey. There are version and software updates. We get...

Oct 2019
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Manager

Interfacing and Integration

We are going to be integrating with a another product in the future. Fusion Expert has the ability...

Oct 2019
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Manager

Functionality and Upgrades

Fusion Expert is lacking functionality for HL7 reporting and integration with our HIS. We are kind...

Oct 2019
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Manager

Functionality and Upgrades

Our radiologists feel that Fusion Expert is a very intuitive product. They like the word recognition...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

For radiology, the complete report is done in Fusion Expert and then sent to the downstream system....

Oct 2019
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Manager

Service and Support

The support for Fusion Expert is good. If we reach out to someone, we can get someone on the phone....

Oct 2019
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Manager

Technology

Dolbey was good when we engaged them several years ago. What I see as a big negative is that Dolbey...

Oct 2019
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Manager

Service and Support

The support we get from Dolbey is fabulous. We put a lot of stock in what Dolbey tells us, and so...

Oct 2019
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Manager

Functionality and Upgrades

Fusion Expert usually has an update about every two years. Sometimes we have an update available but...

Oct 2019
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Manager

Functionality and Upgrades

When the wrong word comes up, users can click on it and train Fusion Expert to use the word that...

Oct 2019
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Manager

Service and Support

Dolbey's IT support is better than my own IT support. For years, Dolbey's IT people have often fixed...

Oct 2019