Fusion Expert
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

Dolbey is a phenomenal, top-notch vendor to work with. When any projects have come up that have...

May 2022
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Manager

The vendor pretty much handles everything with upgrades. We handle testing on our side to validate...

May 2022
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Manager

Fusion Expert works well, and the product is reasonably priced.

May 2022
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Manager

Dolbey has gotten into the clinical documentation improvement sector. That is a huge space. If we...

May 2022
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Manager

We get to our outcomes, one way or another. I am not a user of the system, but based on what others...

Apr 2022
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Manager

We use the product in a specific department, and the vendor could tailor some parts of the...

Apr 2022
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Manager

I have met the CEO from Dolbey. If the issue is difficult enough, then we get other people involved...

Mar 2022
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Manager

Dolbey really only charges us if we need some kind of custom build, but if they can do something...

Mar 2022
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Manager

All I can recommend on the Fusion Expert side is to increase options for customizing templates or...

Mar 2022
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Manager

Dolbey does a really good job with implementations. They usually have plenty of people on hand if...

Mar 2022
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Manager

I have recommended Dolbey in the past. We had a bug in the system, and Dolbey wrote a script and...

Mar 2022
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Manager

Dolbey does pretty well with delivering technology that meets our needs. I really don't have a whole...

Mar 2022
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Director

If we were choosing a system again, we would certainly consider Fusion Expert. One of the advantages...

Feb 2022
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Director

Fusion Expert works fine and is very successful.

Feb 2022
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Director

I am concerned that Dolbey isn't developing some of the AI things that other vendors like Nuance or...

Feb 2022
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Director

Our radiologists are unhappy with Fusion Expert. They used to be very happy with it, but after some...

Feb 2022
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Director

I contacted our Dolbey salesperson and told them we are leaving, and I haven’t heard a thing. I have...

Feb 2022
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Director

The text side of the system that we use for health information is working fine. I don’t have any...

Feb 2022
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Director

At the time that we bought Fusion Expert, it was one of the top-rated systems in KLAS reports, so if...

Feb 2022
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Manager

We have had a good experience with Dolbey. I see us keeping Fusion Expert long term because the...

Feb 2022
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Director

Whether Fusion Expert is part of our long-term plans has yet to be determined, but it probably...

Jan 2022
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Director

The vendor has done a great job with their support. When the system's dictation flows, we see an...

Jan 2022
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Director

Dolbey's products aren't as expensive as other vendors' products from a dictation perspective, so I...

Jan 2022
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Manager

The vendor avoids charging for every little thing. We got some things that we didn’t have to pay for....

Dec 2021
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Manager

We have some adoption issues with the system. Some providers do lengthy studies, and they don’t want...

Dec 2021
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Manager

We aren’t happy with the routine manager functionality, and Dolbey is working on fixing that. We are...

Nov 2021
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Manager

Dolbey is very easy to work with. They are very responsive when we call. We all know their number by...

Nov 2021
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Manager

Fusion Expert is very user friendly. It is a Word-based application. So if someone is familiar with...

Nov 2021
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Analyst/Coordinator

We mainly speak to the same support people, and they are always great and go above and beyond to...

Nov 2021
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Analyst/Coordinator

Dolbey does charge us for licenses. These are necessary charges; however, there are things that...

Nov 2021
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Analyst/Coordinator

In the beginning, we would get emails and communication from Dolbey’s salespeople and executives all...

Nov 2021
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Manager

Fusion Expert is a little out of date compared to other products. The solution's voice recognition...

Oct 2021
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Manager

Dolbey has great support people. Whenever we need any help from them, we just have to call them and...

Oct 2021
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Director

The majority of people that go through the vendor's initial training process have no issues. But...

Oct 2021
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Director

The vendor's support people are super responsive. The technical issues get resolved very quickly. I...

Oct 2021
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Manager

We have staff members that like Fusion Expert because of its operability. However, others get very...

Oct 2021
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Manager

Dolbey is a small company, and they are pretty reactive. We don’t really ever have an issue with...

Oct 2021
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Manager

We can't say that the Dolbey system doesn't have room for improvement, but it gives us flexibility,...

Sep 2021
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Director

Fusion Expert is a very solid product. We have no trouble with it. Dolbey is very solid as well, and...

Sep 2021
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Manager

Dolbey definitely avoids nickel-and-diming us. The cost of upgrading was minimal compared to what...

Jul 2021
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Manager

Fusion Expert works fantastically, but the ease of use could be a bit better with the GUI interface...

Jul 2021
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Manager

I mostly work with the support team from Dolbey because we work really well together. I don’t have...

Jul 2021
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Manager

If we make a request for a product change or something like that, Dolbey at least evaluates the...

Jul 2021
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Manager

Dolbey evaluates change requests, and if they can fulfill a request, they build it and may charge me...

Jul 2021
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Manager

With Dolbey, if we run into an issue, then we will have an upgrade to eliminate the issue. Nine...

Jul 2021
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Manager

I have no complaints about my integration of Fusion Expert with our PACS. The PACS is integrated...

Jul 2021
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Manager

Before Fusion Expert, we had another product. The physicians didn't have anything negative to say...

Jul 2021
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Manager

Our radiologists don't have any issues. We always have little things here and there where we might...

Jul 2021
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Manager

If I run into an issue, Dolbey's service is pretty quick. I can't think of an example where Dolbey...

Jul 2021
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Manager

I have talked to several of the upper management people from Dolbey. They have been on-site before.

Jul 2021
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Manager

Just because another product is bigger than Fusion Expert doesn't mean that it is better than Fusion...

Jul 2021
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Analyst/Coordinator

The vendor's support is outstanding and top notch. For that reason alone, Dolbey is worth sticking...

Jun 2021
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