healow Telehealth Solutions
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Technology

I don't know whether the eClinicalWorks technology is unstable because the system freezes,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Working with eClinicalWorks has been considerably better than it used to be. Coming out of the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

eClinicalWorks has worked well with us. When we have asked the vendor to help, they have been...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

At this point, eClinicalWorks’ product works as promoted; it supports our goals. But we have not...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we install the client, it is not easy. And sometimes there are issues because the patient...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

This product has been working really well. It is one of the vendor’s better integrations. We made a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

I am finding the telehealth experience with eClinicalWorks to be utterly useless. The logins are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I am pretty sure that eClinicalWorks is aware of the concerns we have. We put tickets in, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

The product is driving negative outcomes rather than positive ones. It is part of our long-term...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When the COVID-19 pandemic first started, nobody wanted to come into the office, and none of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Now that everyone is more comfortable coming in person, we use the telehealth functionality of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

A televisit is just like any other visit we do in the system and is scheduled the same way. Patients...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We do pay more for certain products, but I don't see that as eClinicalWorks nickel-and-diming us....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The telehealth system wasn’t very successful. We gave up on it. It was never well organized. I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have managed to create a two-way conversation. Patients have to sign a blanket consent form...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We don't get too deep into the weeds with healow Telehealth Solutions. We are just an unfortunate...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

eClinicalWorks likes to make lots of promises, but they don’t always deliver on the promises. There...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF