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healow Telehealth Solutions
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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COO

I wouldn’t buy healow Telehealth Solutions again because it has been a challenge. I used it once,...

Jan 2022
||
(0)
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COO

A lot of the training that we get comes directly from eCW, and the training has always been very...

Jan 2022
||
(0)
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COO

healow Telehealth Solutions is glitchy and buggy. Patients get stuck in the waiting room or the...

Jan 2022
||
(0)
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 or  to see details.

COO

Online scheduling has worked out really well. I don't see us changing our EMR platform anytime soon....

Jan 2022
||
(0)
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COO

The interface is outdated, kind of clunky, and not super easy to work around. Even getting access is...

Jan 2022
||
(0)
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COO

healow Telehealth Solutions is undermarketed. There are a lot of things that healow Telehealth...

Jan 2022
||
(0)
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COO

I wouldn’t be likely to recommend healow Telehealth Solutions because of the issues that we have had...

Jan 2022
||
(0)
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CIO

The product isn't very good in certain areas, so we are entertaining other solutions. We don't do...

Dec 2021
||
(0)
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CIO

The telemedicine functionality was touted as functional from the time we purchased it. When we tried...

Dec 2021
||
(0)
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Director

We started out using a different product that allowed us to text links to patients without those...

Sep 2021
||
(0)
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Director

The solution's eCheck-in piece was a way for patients to connect with us without needing to be part...

Sep 2021
||
(0)
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Director

When we first started with healow Telehealth Solutions, it wasn't very robust. It has gotten better...

Sep 2021
||
(0)
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Director

Our patients don't want telehealth visits. They would rather come on-site. I thought that telehealth...

Sep 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks has really tried to get more in touch with the community and to offer things that are...

Aug 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks has improved their telehealth offering, and they are still looking to improve it...

Aug 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks is still experiencing some growing pains and turnover in their support area. The...

Aug 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks' number-one problem is that they don't let their customers know about some things....

Aug 2021
||
(0)
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Physician

We used healow Telehealth Solutions before COVID-19 started. The transition was very good for us...

Apr 2021
||
(0)
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Physician

eClinicalWorks' telehealth platform isn't as patient friendly as we would like it to be. When...

Apr 2021
||
(0)
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Manager

We would like to be able to use the remote check-in functionality to have patients fill out...

Mar 2021
||
(0)
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Physician

I despise eClinicalWorks, but they have done a few good things lately. We were able to get our...

Mar 2021
||
(0)
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Physician

Sometimes, we put in tickets, and they don't get addressed. Other times, the vendor will say that...

Mar 2021
||
(0)
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Physician

healow Telehealth Solutions helps a lot. I have seen the value of it as I use it, so we probably...

Mar 2021
||
(0)
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 or  to see details.

Physician

If we had the option of just doing a telehealth visit with FaceTime, that would be easier. When the...

Mar 2021
||
(0)
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Physician

We pretty much just use the solution as a platform to speak with patients. The patients are able to...

Mar 2021
||
(0)
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