healow Telehealth Solutions Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product
healow Telehealth Solutions can be a little glitchy. Every once in a while, it just doesn't start,...
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Value
healow Telehealth Solutions is really good; I love it. eClinicalWorks charges a small fee each...
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Operations
healow Telehealth Solutions is really easy. It doesn't require a lot of support. I don't see why...
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Product
The version of healow Telehealth Solutions we have needs some further development, but it has been...
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Loyalty, Product
With healow Telehealth Solutions, we would like to be able to invite a third-party translator...
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Product
I wish there were a bit easier way to connect to the patients in healow Telehealth Solutions. Right...
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Relationship
eClinicalWorks overadvertises their products, and then they don’t work. They say that the things we...
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Value
eClinicalWorks very gradually starts charging for almost everything, and that has always been the...
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Operations
eClinicalWorks could definitely raise the bar with ongoing training. When we submit a question, the...
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Relationship
The support people are terrible. They are not the worst, but they are pretty bad. The goal of the...
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Product
The telehealth solution was terrible before because there wasn't much demand for telehealth. Then...
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Relationship
eClinicalWorks is reactive. It takes a government agency sending out a notification for them to say...
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Relationship
If I identify an issue with the system, our internal support team establishes a ticket with...
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Operations
eClinicalWorks doesn’t provide training for the system. I have had to learn it on my own. They don't...
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Product
Because of how the system is integrated into the EMR, there are many scheduling things that could go...
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Relationship
We have a love-hate relationship with eClinicalWorks. It always takes a very long time for them to...
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Loyalty, Product
It would be great if eClinicalWorks would work on having the video-visit platform do group therapy....
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Commentary Summary
Comment Type Breakout