healow Telehealth Solutions
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
I am finding the telehealth experience with eClinicalWorks to be utterly useless. The logins are...
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I am pretty sure that eClinicalWorks is aware of the concerns we have. We put tickets in, and...
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The product is driving negative outcomes rather than positive ones. It is part of our long-term...
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When the COVID-19 pandemic first started, nobody wanted to come into the office, and none of the...
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Now that everyone is more comfortable coming in person, we use the telehealth functionality of...
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A televisit is just like any other visit we do in the system and is scheduled the same way. Patients...
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We do pay more for certain products, but I don't see that as eClinicalWorks nickel-and-diming us....
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The telehealth system wasn’t very successful. We gave up on it. It was never well organized. I...
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We have managed to create a two-way conversation. Patients have to sign a blanket consent form...
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We don't get too deep into the weeds with healow Telehealth Solutions. We are just an unfortunate...
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eClinicalWorks likes to make lots of promises, but they don’t always deliver on the promises. There...
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I wouldn’t buy healow Telehealth Solutions again because it has been a challenge. I used it once,...
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A lot of the training that we get comes directly from eCW, and the training has always been very...
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healow Telehealth Solutions is glitchy and buggy. Patients get stuck in the waiting room or the...
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Online scheduling has worked out really well. I don't see us changing our EMR platform anytime soon....
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The interface is outdated, kind of clunky, and not super easy to work around. Even getting access is...
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healow Telehealth Solutions is undermarketed. There are a lot of things that healow Telehealth...
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I wouldn’t be likely to recommend healow Telehealth Solutions because of the issues that we have had...
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The product isn't very good in certain areas, so we are entertaining other solutions. We don't do...
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The telemedicine functionality was touted as functional from the time we purchased it. When we tried...
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We started out using a different product that allowed us to text links to patients without those...
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The solution's eCheck-in piece was a way for patients to connect with us without needing to be part...
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When we first started with healow Telehealth Solutions, it wasn't very robust. It has gotten better...
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Our patients don't want telehealth visits. They would rather come on-site. I thought that telehealth...
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eClinicalWorks has really tried to get more in touch with the community and to offer things that are...
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eClinicalWorks has improved their telehealth offering, and they are still looking to improve it...
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eClinicalWorks is still experiencing some growing pains and turnover in their support area. The...
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eClinicalWorks' number-one problem is that they don't let their customers know about some things....
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