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healow Telehealth Solutions Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

Patients are oblivious to healow Telehealth Solutions. They just want to see their doctor, whether...

Nov 2023
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(0)
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Director

Product

Sometimes healow Telehealth Solutions doesn't connect, and we don't know why, maybe because there...

Nov 2023
||
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Director

Relationship, Operations

During our implementation with eClinicalWorks, the vendor's support wasn't as strong as it normally...

Oct 2023
||
(0)
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Director

Product

The system's ease of use is okay. We still have a lot of struggles with it, but we don't know...

Oct 2023
||
(0)
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Director

Product

eClinicalWorks hasn't really upgraded anything in the system. When the system works the way it is...

Oct 2023
||
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Director

Product

Sometimes, we have to give a code to a patient, and the system is supposed to email that patient a...

Oct 2023
||
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Physician

Product

The vendor is trying hard with integration. Not everything integrates with the system.

Oct 2023
||
(0)
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Physician

Value

The vendor has fixed some things that weren’t working in healow Telehealth Solutions, but we have...

Oct 2023
||
(0)
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Director

Relationship, Product

When it comes to multiparty scenarios, we seem to have quite a few technical issues with the system,...

Oct 2023
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(0)
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Director

Product

Overall, the fact that patients have the ability to join telehealth calls from multiple devices is...

Oct 2023
||
(0)
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Director

Product

I would like to have the ability to reply back and forth with patients and providers instead of...

Oct 2023
||
(0)
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CEO/President

Operations

With the era of using Zoom and Teams, we lose that personal aspect of guiding clients around the...

Sep 2023
||
(0)
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CEO/President

Relationship, Product

I use the COVID-19 pandemic as my barometer; eClinicalWorks was able to get involved very quickly...

Sep 2023
||
(0)
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CEO/President

Relationship, Product

People tend to critique the product because of the bandwidth, and they assume everything is due to...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product, Value

What I would tell someone considering healow Telehealth Solutions is to get set up with the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

healow Telehealth Solutions is literally designed to work with the eClinicalWorks EHR, so it is...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are always looking for new technology. We are trying to look for any and all technological...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

eClinicalWorks talks about what is coming and what they are hoping and trying to do, but the vendor...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

eClinicalWorks said that we can use the product for all our new patient paperwork, but the person...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

healow Telehealth Solutions is not what we want, but we went with it because it is built into the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

healow Telehealth Solutions is good for what it does, but it needs to do more, and I'm willing to...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

eClinicalWorks will tell us whether there are problems, but I found a feature that apparently had...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We have some patients who will read the text message or listen to the message and do not fully...

Sep 2023
||
(0)
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Director

Culture, Value

The vendor is very up front with letting us know that certain services have extra costs. We have to...

Aug 2023
||
(0)
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Director

Relationship

It took years for the vendor to address an enhancement note that I made. When I made the request, I...

Aug 2023
||
(0)
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Director

Product

With the way eClinicalWorks builds their software, it seems like the product is still built for a...

Aug 2023
||
(0)
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Director

Relationship, Operations

The vendor has a lot of documentation for me to access. They even have a little university on our...

Aug 2023
||
(0)
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Director

Loyalty, Product

The vendor is working with our executive leadership toward a goal, which is to achieve our vision of...

Aug 2023
||
(0)
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Director

Relationship

I have no communication whatsoever from eClinicalWorks, and I very rarely speak with people that...

Aug 2023
||
(0)
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Director

Product

Because of the way the product operates, if there is a point of failure somewhere before the video...

Aug 2023
||
(0)
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CIO

Operations

eClinicalWorks came on-site to assist with the implementation, but there have been some hiccups with...

Jul 2023
||
(0)
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CIO

Loyalty, Relationship, Product

eClinicalWorks strives for interoperability, so we actually partner with a few other local...

Jul 2023
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(0)
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Director

Product

It is nice that healow Telehealth Solutions works directly out of the EMR system, so we don't have...

Jul 2023
||
(0)
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Director

Product

I would like the way that the appointment is initiated with the patient to become a little less...

Jul 2023
||
(0)
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Manager

Product

Notifications get published to the portal right away when results come in. So there are times when...

Feb 2023
||
(0)
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Physician

Operations, Product

I don't know whether the eClinicalWorks technology is unstable because the system freezes,...

Jan 2023
||
(0)
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CMIO

Product

Working with eClinicalWorks has been considerably better than it used to be. Coming out of the...

Dec 2022
||
(0)
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CMIO

Relationship

eClinicalWorks has worked well with us. When we have asked the vendor to help, they have been...

Dec 2022
||
(0)
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CMIO

Loyalty, Relationship

At this point, eClinicalWorks’ product works as promoted; it supports our goals. But we have not...

Dec 2022
||
(0)
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