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healow Telehealth Solutions Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Featured  Report

Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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Commentary Summary

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Negative
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User Commentary

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Director

Product

The version of healow Telehealth Solutions we have needs some further development, but it has been...

Nov 2025
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Director

Loyalty, Product

With healow Telehealth Solutions, we would like to be able to invite a third-party translator...

Nov 2025
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Physician

Product

I wish there were a bit easier way to connect to the patients in healow Telehealth Solutions. Right...

Nov 2025
||
(0)
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Physician

Relationship

eClinicalWorks overadvertises their products, and then they don’t work. They say that the things we...

Nov 2025
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Physician

Value

eClinicalWorks very gradually starts charging for almost everything, and that has always been the...

Nov 2025
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Manager

Operations

eClinicalWorks could definitely raise the bar with ongoing training. When we submit a question, the...

Sep 2025
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CIO

Relationship

The support people are terrible. They are not the worst, but they are pretty bad. The goal of the...

Sep 2025
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CIO

Product

The telehealth solution was terrible before because there wasn't much demand for telehealth. Then...

Sep 2025
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(0)
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Director

Relationship

eClinicalWorks is reactive. It takes a government agency sending out a notification for them to say...

May 2025
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Director

Relationship

If I identify an issue with the system, our internal support team establishes a ticket with...

May 2025
||
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Director

Operations

eClinicalWorks doesn’t provide training for the system. I have had to learn it on my own. They don't...

May 2025
||
(0)
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Director

Product

Because of how the system is integrated into the EMR, there are many scheduling things that could go...

May 2025
||
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Director

Relationship

We have a love-hate relationship with eClinicalWorks. It always takes a very long time for them to...

May 2025
||
(0)
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Director

Loyalty, Product

It would be great if eClinicalWorks would work on having the video-visit platform do group therapy....

May 2025
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