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User Commentary
Technology
I don't know whether the eClinicalWorks technology is unstable because the system freezes,...
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Relationship
Working with eClinicalWorks has been considerably better than it used to be. Coming out of the...
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Relationship
eClinicalWorks has worked well with us. When we have asked the vendor to help, they have been...
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Relationship
At this point, eClinicalWorks’ product works as promoted; it supports our goals. But we have not...
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Functionality and Upgrades
When we install the client, it is not easy. And sometimes there are issues because the patient...
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Functionality and Upgrades
This product has been working really well. It is one of the vendor’s better integrations. We made a...
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Technology
I am finding the telehealth experience with eClinicalWorks to be utterly useless. The logins are...
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Service and Support
I am pretty sure that eClinicalWorks is aware of the concerns we have. We put tickets in, and...
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ROI / Cost
The product is driving negative outcomes rather than positive ones. It is part of our long-term...
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Functionality and Upgrades
When the COVID-19 pandemic first started, nobody wanted to come into the office, and none of the...
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Other Observations & Comments
Now that everyone is more comfortable coming in person, we use the telehealth functionality of...
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Functionality and Upgrades
A televisit is just like any other visit we do in the system and is scheduled the same way. Patients...
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ROI / Cost
We do pay more for certain products, but I don't see that as eClinicalWorks nickel-and-diming us....
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Functionality and Upgrades
The telehealth system wasn’t very successful. We gave up on it. It was never well organized. I...
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Functionality and Upgrades
We have managed to create a two-way conversation. Patients have to sign a blanket consent form...
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Functionality and Upgrades
We don't get too deep into the weeds with healow Telehealth Solutions. We are just an unfortunate...
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Functionality and Upgrades
eClinicalWorks likes to make lots of promises, but they don’t always deliver on the promises. There...
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