healow Telehealth Solutions
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CEO/President

I am finding the telehealth experience with eClinicalWorks to be utterly useless. The logins are...

Jun 2022
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CEO/President

I am pretty sure that eClinicalWorks is aware of the concerns we have. We put tickets in, and...

Jun 2022
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CEO/President

The product is driving negative outcomes rather than positive ones. It is part of our long-term...

Jun 2022
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Director

When the COVID-19 pandemic first started, nobody wanted to come into the office, and none of the...

May 2022
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Director

Now that everyone is more comfortable coming in person, we use the telehealth functionality of...

May 2022
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Director

A televisit is just like any other visit we do in the system and is scheduled the same way. Patients...

May 2022
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Director

We do pay more for certain products, but I don't see that as eClinicalWorks nickel-and-diming us....

May 2022
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Manager

The telehealth system wasn’t very successful. We gave up on it. It was never well organized. I...

Apr 2022
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Manager

We have managed to create a two-way conversation. Patients have to sign a blanket consent form...

Apr 2022
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CEO/President

We don't get too deep into the weeds with healow Telehealth Solutions. We are just an unfortunate...

Mar 2022
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CMIO

eClinicalWorks likes to make lots of promises, but they don’t always deliver on the promises. There...

Feb 2022
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COO

I wouldn’t buy healow Telehealth Solutions again because it has been a challenge. I used it once,...

Jan 2022
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COO

A lot of the training that we get comes directly from eCW, and the training has always been very...

Jan 2022
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COO

healow Telehealth Solutions is glitchy and buggy. Patients get stuck in the waiting room or the...

Jan 2022
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COO

Online scheduling has worked out really well. I don't see us changing our EMR platform anytime soon....

Jan 2022
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COO

The interface is outdated, kind of clunky, and not super easy to work around. Even getting access is...

Jan 2022
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COO

healow Telehealth Solutions is undermarketed. There are a lot of things that healow Telehealth...

Jan 2022
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COO

I wouldn’t be likely to recommend healow Telehealth Solutions because of the issues that we have had...

Jan 2022
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CIO

The product isn't very good in certain areas, so we are entertaining other solutions. We don't do...

Dec 2021
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CIO

The telemedicine functionality was touted as functional from the time we purchased it. When we tried...

Dec 2021
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Director

We started out using a different product that allowed us to text links to patients without those...

Sep 2021
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Director

The solution's eCheck-in piece was a way for patients to connect with us without needing to be part...

Sep 2021
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Director

When we first started with healow Telehealth Solutions, it wasn't very robust. It has gotten better...

Sep 2021
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Director

Our patients don't want telehealth visits. They would rather come on-site. I thought that telehealth...

Sep 2021
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Analyst/Coordinator

eClinicalWorks has really tried to get more in touch with the community and to offer things that are...

Aug 2021
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Analyst/Coordinator

eClinicalWorks has improved their telehealth offering, and they are still looking to improve it...

Aug 2021
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Analyst/Coordinator

eClinicalWorks is still experiencing some growing pains and turnover in their support area. The...

Aug 2021
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Analyst/Coordinator

eClinicalWorks' number-one problem is that they don't let their customers know about some things....

Aug 2021
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