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User Commentary
Product
Patients are oblivious to healow Telehealth Solutions. They just want to see their doctor, whether...
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Product
Sometimes healow Telehealth Solutions doesn't connect, and we don't know why, maybe because there...
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Relationship, Operations
During our implementation with eClinicalWorks, the vendor's support wasn't as strong as it normally...
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Product
The system's ease of use is okay. We still have a lot of struggles with it, but we don't know...
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Product
eClinicalWorks hasn't really upgraded anything in the system. When the system works the way it is...
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Product
Sometimes, we have to give a code to a patient, and the system is supposed to email that patient a...
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Product
The vendor is trying hard with integration. Not everything integrates with the system.
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Value
The vendor has fixed some things that weren’t working in healow Telehealth Solutions, but we have...
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Relationship, Product
When it comes to multiparty scenarios, we seem to have quite a few technical issues with the system,...
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Product
Overall, the fact that patients have the ability to join telehealth calls from multiple devices is...
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Product
I would like to have the ability to reply back and forth with patients and providers instead of...
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Operations
With the era of using Zoom and Teams, we lose that personal aspect of guiding clients around the...
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Relationship, Product
I use the COVID-19 pandemic as my barometer; eClinicalWorks was able to get involved very quickly...
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Relationship, Product
People tend to critique the product because of the bandwidth, and they assume everything is due to...
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Operations, Product, Value
What I would tell someone considering healow Telehealth Solutions is to get set up with the...
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Product
healow Telehealth Solutions is literally designed to work with the eClinicalWorks EHR, so it is...
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Loyalty, Value
We are always looking for new technology. We are trying to look for any and all technological...
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Culture, Relationship
eClinicalWorks talks about what is coming and what they are hoping and trying to do, but the vendor...
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Product
eClinicalWorks said that we can use the product for all our new patient paperwork, but the person...
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Loyalty, Value
healow Telehealth Solutions is not what we want, but we went with it because it is built into the...
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Product
healow Telehealth Solutions is good for what it does, but it needs to do more, and I'm willing to...
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Culture, Relationship
eClinicalWorks will tell us whether there are problems, but I found a feature that apparently had...
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Product
We have some patients who will read the text message or listen to the message and do not fully...
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Culture, Value
The vendor is very up front with letting us know that certain services have extra costs. We have to...
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Relationship
It took years for the vendor to address an enhancement note that I made. When I made the request, I...
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Product
With the way eClinicalWorks builds their software, it seems like the product is still built for a...
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Relationship, Operations
The vendor has a lot of documentation for me to access. They even have a little university on our...
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Loyalty, Product
The vendor is working with our executive leadership toward a goal, which is to achieve our vision of...
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Relationship
I have no communication whatsoever from eClinicalWorks, and I very rarely speak with people that...
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Product
Because of the way the product operates, if there is a point of failure somewhere before the video...
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Operations
eClinicalWorks came on-site to assist with the implementation, but there have been some hiccups with...
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Loyalty, Relationship, Product
eClinicalWorks strives for interoperability, so we actually partner with a few other local...
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Product
It is nice that healow Telehealth Solutions works directly out of the EMR system, so we don't have...
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Product
I would like the way that the appointment is initiated with the patient to become a little less...
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Product
Notifications get published to the portal right away when results come in. So there are times when...
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Operations, Product
I don't know whether the eClinicalWorks technology is unstable because the system freezes,...
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Product
Working with eClinicalWorks has been considerably better than it used to be. Coming out of the...
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Relationship
eClinicalWorks has worked well with us. When we have asked the vendor to help, they have been...
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Loyalty, Relationship
At this point, eClinicalWorks’ product works as promoted; it supports our goals. But we have not...
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