healow Telehealth Solutions Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
eClinicalWorks is reactive. It takes a government agency sending out a notification for them to say...
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Relationship
If I identify an issue with the system, our internal support team establishes a ticket with...
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Operations
eClinicalWorks doesn’t provide training for the system. I have had to learn it on my own. They don't...
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Product
Because of how the system is integrated into the EMR, there are many scheduling things that could go...
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Relationship
We have a love-hate relationship with eClinicalWorks. It always takes a very long time for them to...
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Loyalty, Product
It would be great if eClinicalWorks would work on having the video-visit platform do group therapy....
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Product
There are some bug fixes on volume and connections in healow Telehealth Solutions. Sometimes the...
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Product
I like the ability to do a telehealth visit from an iPad or mobile device with healow Telehealth Solutions....
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Loyalty, Product
eClincalWorks has been working on their own version of ChatGPT called Sunoh. Our physician services...
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Relationship, Operations, Product
eClinicalWorks could improve by hiring people who understand their product. Once we think we have a...
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Product
healow Telehealth Solutions' TV product works pretty well. I cannot complain. I recognize a lot of...
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Relationship
Our eClinicalWorks account manager is pretty good. But that person has to go through a lot of teams....
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Relationship, Product
It takes years for eClincalWorks to deliver enhancements that would help, whereas other vendors seem...
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Loyalty, Product, Value
healow Telehealth Solutions does have value. The integration piece is very valuable to the...
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Product, Value
The solution has a high positive impact when it works. The benefit of the product depends on the...
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