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healow Telehealth Solutions Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

At this time, healow Telehealth Solutions is pretty comprehensive. It works very well. It was a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

healow Telehealth Solutions can be a little glitchy. Every once in a while, it just doesn't start,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

healow Telehealth Solutions is really good; I love it. eClinicalWorks charges a small fee each...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

healow Telehealth Solutions is really easy. It doesn't require a lot of support. I don't see why...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The version of healow Telehealth Solutions we have needs some further development, but it has been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

With healow Telehealth Solutions, we would like to be able to invite a third-party translator...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

I wish there were a bit easier way to connect to the patients in healow Telehealth Solutions. Right...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

eClinicalWorks overadvertises their products, and then they don’t work. They say that the things we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

eClinicalWorks very gradually starts charging for almost everything, and that has always been the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

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