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healow Telehealth Solutions
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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Featured  Reports

EMR-Centric Virtual Care Platforms 2022: Provider Insights on a Rapidly Evolving Market (Report 2 of 2)
EMR-Centric Virtual Care Platforms 2022:
Provider Insights on a Rapidly Evolving Market (Report 2 of 2)
June 2022
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Telehealth Ecosystem 2021: Understanding the Rapidly Evolving Landscape
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User Commentary

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Physician

Technology

I don't know whether the eClinicalWorks technology is unstable because the system freezes,...

Jan 2023
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CMIO

Relationship

Working with eClinicalWorks has been considerably better than it used to be. Coming out of the...

Dec 2022
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CMIO

Relationship

eClinicalWorks has worked well with us. When we have asked the vendor to help, they have been...

Dec 2022
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CMIO

Relationship

At this point, eClinicalWorks’ product works as promoted; it supports our goals. But we have not...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

When we install the client, it is not easy. And sometimes there are issues because the patient...

Oct 2022
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Manager

Functionality and Upgrades

This product has been working really well. It is one of the vendor’s better integrations. We made a...

Aug 2022
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CEO/President

Technology

I am finding the telehealth experience with eClinicalWorks to be utterly useless. The logins are...

Jun 2022
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CEO/President

Service and Support

I am pretty sure that eClinicalWorks is aware of the concerns we have. We put tickets in, and...

Jun 2022
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CEO/President

ROI / Cost

The product is driving negative outcomes rather than positive ones. It is part of our long-term...

Jun 2022
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Director

Functionality and Upgrades

When the COVID-19 pandemic first started, nobody wanted to come into the office, and none of the...

May 2022
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Director

Other Observations & Comments

Now that everyone is more comfortable coming in person, we use the telehealth functionality of...

May 2022
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Director

Functionality and Upgrades

A televisit is just like any other visit we do in the system and is scheduled the same way. Patients...

May 2022
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Director

ROI / Cost

We do pay more for certain products, but I don't see that as eClinicalWorks nickel-and-diming us....

May 2022
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Manager

Functionality and Upgrades

The telehealth system wasn’t very successful. We gave up on it. It was never well organized. I...

Apr 2022
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Manager

Functionality and Upgrades

We have managed to create a two-way conversation. Patients have to sign a blanket consent form...

Apr 2022
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CEO/President

Functionality and Upgrades

We don't get too deep into the weeds with healow Telehealth Solutions. We are just an unfortunate...

Mar 2022
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CMIO

Functionality and Upgrades

eClinicalWorks likes to make lots of promises, but they don’t always deliver on the promises. There...

Feb 2022
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