Epic Telehealth Commentary
Filtered view: All
Subject Expert
Coray Tate
VP of Engagement
If you don't have a login, getting started is easy.
User Commentary
Relationship
Epic is generally on top of things, although there are times when certain problems cannot be solved...
Login or Create an Account to see details.
Relationship, Product
There are still a few features from Epic that we are waiting on. It took a long time for Epic to...
Login or Create an Account to see details.
Value
Epic is expensive. But for what we pay and how we use Epic Telehealth, it is working well.
Login or Create an Account to see details.
Loyalty, Product
We have been advocating for breakout rooms for a while. We want the ability to be in a video session...
Login or Create an Account to see details.
Loyalty, Relationship
Epic shares their vision, and we understand where they are headed. They follow through on delivering...
Login or Create an Account to see details.
Relationship, Product
With Epic Telehealth, Epic has been much faster in terms of making improvements. It seems like...
Login or Create an Account to see details.
Product
With Epic Telehealth, we have better integration. We always like to use Epic if we can and get rid...
Login or Create an Account to see details.
Relationship, Product
I really can't think of anything that Epic could do to make the solution more impactful. They have...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is great. There are always things they could do better, but they have a great system. I get to...
Login or Create an Account to see details.
Product
One of Epic Telehealth's biggest strengths is its balance between being robust and being user...
Login or Create an Account to see details.
Product
I like how comprehensive and dependable the system is while still being easy for patients to use....
Login or Create an Account to see details.
Loyalty
Looking ahead, we have an opportunity for Epic to enhance the platform by expanding the range of...
Login or Create an Account to see details.
Product, Value
From a patient perspective, the system's interface is intuitive and straightforward. It helps...
Login or Create an Account to see details.
Relationship
With Epic, their lack of support largely comes down to their size. They listen and gather the...
Login or Create an Account to see details.
Operations
For Epic Telehealth, training is mostly tip sheets and internal materials. From the Epic side, there...
Login or Create an Account to see details.
Loyalty, Product
I would recommend Epic Telehealth only for organizations already on Epic. For those using Cerner or...
Login or Create an Account to see details.
Operations, Product
One item Epic could improve on is the breakout-room capability. I know the vendor supports large...
Login or Create an Account to see details.
Relationship
Epic’s service is pretty good. We have not had any issues, but because of the scale of Epic, I don't...
Login or Create an Account to see details.
Product
Another system we use has a scribe feature, which is nice, so having the ability to do an ambient...
Login or Create an Account to see details.
Product
Epic is pretty aggressive in their development, and they are a great company. Epic Telehealth is...
Login or Create an Account to see details.
Value
While Epic’s scheduling-related texting capabilities exist, there are additional costs associated...
Login or Create an Account to see details.
Relationship
I view Epic's support very positively overall. While the support is more of a partnership than...
Login or Create an Account to see details.
Product
One concern is minor but matters to some users. Epic Telehealth has limited virtual backgrounds....
Login or Create an Account to see details.
Product
With Epic Telehealth, there are some limitations around group documentation and group visits. We...
Login or Create an Account to see details.
Value
It is not always transparent where Epic is in their timeline for their upcoming features. Their...
Login or Create an Account to see details.
Loyalty, Relationship, Value
In the last year, Epic has added the chat feature, and they have added a transcription capability...
Login or Create an Account to see details.
Loyalty, Product
Epic Telehealth isn't really moving much. However, I don't think there are any enhancements I would...
Login or Create an Account to see details.
Relationship
Epic is very responsive. The knowledge level of the people we get on the phone is high. Typically,...
Login or Create an Account to see details.
Value
If I look at third-party products and support of third-party products compared to the cost of...
Login or Create an Account to see details.
Loyalty
Breakout rooms are the number-one thing we want to make Epic Telehealth more impactful. Epic is...
Login or Create an Account to see details.
Product
We have had many incidents of downtime with Epic Telehealth. When we got Epic Telehealth, we took...
Login or Create an Account to see details.
Loyalty, Product
In terms of integration, Epic Telehealth is still lacking. We are waiting on new technology. Epic is...
Login or Create an Account to see details.
Operations
Training for Epic Telehealth is definitely something that Epic needs to improve. It felt like we...
Login or Create an Account to see details.
Product
I wouldn’t buy Epic’s video client for probably another five years. Their video client is relatively...
Login or Create an Account to see details.
Product
Epic Telehealth does separate workflows for certain visits. That is a little confusing.
Login or Create an Account to see details.
Product
Epic Telehealth doesn't have a way of randomizing which patient is assigned to which provider. We...
Login or Create an Account to see details.
Relationship
Epic has good communication when we have issues on the Epic Telehealth side, but not as much when we...
Login or Create an Account to see details.
Product
There are some opportunities to improve the interpreter workflow with Epic Telehealth, as well as...
Login or Create an Account to see details.
Loyalty, Product
In Epic Telehealth, there are a lot of steps for some patients, specifically during the online...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We don’t really have that much line of sight into what Epic is working on, where they are moving,...
Login or Create an Account to see details.
Product
The problem with Epic Telehealth is that it isn't always intuitive. We don't know exactly what we...
Login or Create an Account to see details.
Product
Epic Telehealth has matured. It is better than it used to be. Most of the doctors I work with are...
Login or Create an Account to see details.
Loyalty, Product
The problem I have with Epic is that they are a mile wide and an inch deep. They have cool new...
Login or Create an Account to see details.
Relationship
Our Epic BFF is very responsive, and they come on-site to map things out and help us understand what...
Login or Create an Account to see details.
Culture, Value
Epic does nickel-and-dime us because Epic Telehealth is license dependent. A lot of things are part...
Login or Create an Account to see details.
Loyalty, Product
There are a few different things that we use Epic Telehealth for in the inpatient setting. We have...
Login or Create an Account to see details.
Value
Epic nickel-and-dimes us, but they have different programs now, so they are doing different pricing...
Login or Create an Account to see details.
Product
Epic Telehealth is stable and directly inside our Epic workflow. The solution is not complicated...
Login or Create an Account to see details.
Product
Over the last while, I have been really pushing for Epic’s inpatient solution, particularly in...
Login or Create an Account to see details.
Product
Epic Telehealth comes with Epic, so Epic users are already paying for the solution. I would not buy...
Login or Create an Account to see details.
Product
One thing we would like to see in Epic Telehealth is the ability to do breakout rooms for group...
Login or Create an Account to see details.
Loyalty
Epic Telehealth's strength is its reliability. One of the reasons we moved to Epic Telehealth and...
Login or Create an Account to see details.
Operations, Product
Things seem to be going well. The product is fairly easy to use. The issues that people mostly run...
Login or Create an Account to see details.
Value
Epic’s system seems to be fine. Prior to using it, we had another system running that did the same...
Login or Create an Account to see details.
Product
It is a minor thing, but it bothers me because we are so used to using remote tools these days. The...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is on the very good side of vendors that we deal with. Epic Telehealth is fully integrated....
Login or Create an Account to see details.
Product
The blurred background was previously removed due to it creating a security risk. Providers continue...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We have had difficulty implementing clinic-to-clinic telehealth encounters recently. We are...
Login or Create an Account to see details.
Product
If Epic could use peripherals on the telecarts for their video clients, we would certainly want to...
Login or Create an Account to see details.
Relationship, Product
When it comes to interoperability, Epic Telehealth is so embedded in everything we do, from...
Login or Create an Account to see details.
Operations
We rely on a third party for training. To receive training from Epic, a user web account is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is doing a good job of adding functionality. Epic has made a lot of improvements, such as chat...
Login or Create an Account to see details.
Product
Epic Telehealth’s biggest Achilles' heel is that it only works with established patients. A...
Login or Create an Account to see details.
Operations
Epic doesn't do the training. We do the training. Epic uses a train-the-trainer model.
Login or Create an Account to see details.
Relationship, Product
Epic is really more like a software development company than an EHR company, especially when...
Login or Create an Account to see details.
Product
I like Epic Telehealth’s integration with the EHR. The care providers and physicians like the fact...
Login or Create an Account to see details.
Culture, Relationship
There have been times with Epic when we have asked for a specific functionality that they say should...
Login or Create an Account to see details.
Value
The cost of Epic Telehealth is definitely a positive, especially since Epic is our EMR vendor. Epic...
Login or Create an Account to see details.
Product
We have had a lot of issues with the quality of the video platform in Epic Telehealth, and...
Login or Create an Account to see details.
Loyalty, Relationship
Our executive team is talking to Epic to put pressure on them, and Epic has really indicated that...
Login or Create an Account to see details.
Product
We would like virtual interpreting in Epic Telehealth. We can do call-outs to phone numbers, but if...
Login or Create an Account to see details.
Operations, Product
Epic Telehealth in itself is pretty straightforward; it is a connection portal, and it does...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout