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Epic Telehealth
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Schafer Jackson
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Featured  Reports

Epic Complete Look 2023
Epic Complete Look 2023
July 2023
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
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User Commentary

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Manager

Relationship

Our experiences with Epic have been very positive. We have had a lot of access to the vendor's...

Aug 2023
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Manager

Relationship

The product rides on Epic's cloud infrastructure, so we generally get a notification from the vendor...

Aug 2023
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Manager

Operations, Product

The product's implementation was very smooth. In terms of the system's ease of use, there are always...

Aug 2023
||
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Manager

Culture, Operations

We had a difficult implementation with our old vendor, and we had to work through some issues. We...

Aug 2023
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VP/Other Executive

Relationship

Epic makes a lot of promises for the future with the way they have their road maps, so it can be...

Aug 2023
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VP/Other Executive

Relationship, Product

Epic is getting better, but they take a while to catch up sometimes. Epic is not the first to market...

Aug 2023
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VP/Other Executive

Relationship

Epic is pretty good on the support side, and they have a bunch of folks that help support our...

Aug 2023
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VP/Other Executive

Value

We pay Epic a lot of money. However, on the digital health side, I think our video visit fees and...

Aug 2023
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VP/Other Executive

Relationship, Product

We do recommend Epic, and we are very happy with their solution. Epic does a pretty good job of...

Aug 2023
||
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VP/Other Executive

Operations, Product

Epic moved very quickly with the system, but initially, it took a little longer for us to get...

Aug 2023
||
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VP/Other Executive

Loyalty, Product

Over the last year, our satisfaction with the system has increased because some of the features we...

Aug 2023
||
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VP/Other Executive

Relationship

I don't know whether Epic has really collected any feedback from us. I would think that it would be...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The main issue with the system is that Epic Telehealth isn't available on the inpatient side. To...

Aug 2023
||
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VP/Other Executive

Product

We have used Epic Telehealth pretty extensively, especially for our nursing triage. Our nurses can...

Jul 2023
||
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VP/Other Executive

Product, Value

We only have one site, so it is hard for our patients to get in, and we have limited visits...

Jul 2023
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Director

Operations

Epic's training works very well. It is all laid out on the user web. It is easy for us to find...

Jul 2023
||
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Director

Relationship

Epic will reach out to us and tell us that there is something we haven't turned on that we should or...

Jul 2023
||
(0)
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Director

Loyalty, Product

We did a survey and found that our patients like telehealth visits more than in-person visits. That...

Jul 2023
||
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Director

Product

Telehealth fits seamlessly into our Epic workflows for providers, staff members, and patients. I...

Jul 2023
||
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Manager

Loyalty, Value

When Epic first rolled out Epic Telehealth, it did not equal what another product gave us in terms...

Jul 2023
||
(0)
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Manager

Product

Some of the providers still struggle with Epic Telehealth when they are going back and forth between...

Jul 2023
||
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Manager

Relationship, Product

Epic should continue to build out some of the road map functionality they currently have out there...

Jul 2023
||
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Manager

Loyalty, Product

Epic has built the functionality for real-time communication in the tool, and now it is able to do...

Jul 2023
||
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Manager

Loyalty, Product

The biggest differentiator for the product, which Epic has on the road map, is moving the tool into...

Jul 2023
||
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Director

Product

I like the way the system is baked into our workflow. It shows up in the same window so that...

Jul 2023
||
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Director

Product

The system's screen-sharing functionality is really helpful, and so is its screen-capture...

Jul 2023
||
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Director

Product

We have done a lot of work around the step just before a patient joins a video call to try to make...

Jul 2023
||
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Manager

Loyalty

The pro of Epic Telehealth is we are not working through interface challenges. It is beneficial that...

Jun 2023
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Manager

Loyalty, Product

One of the weaknesses of Epic Telehealth is that it doesn't have chat functionality, but it is on...

Jun 2023
||
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Analyst/Coordinator

Product

A lot of the functionality and features that we wanted to use in Epic Telehealth haven’t been built...

May 2023
||
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Analyst/Coordinator

Operations, Product

The product comes with patient tip sheets and education that we have to rely on our scheduling team...

May 2023
||
(0)
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Analyst/Coordinator

Product

We have very low disconnection rates in Epic Telehealth, unlike other products we use. The interface...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Our Epic analyst is great at helping us work through problems.

May 2023
||
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CMIO

Product

The platform is very good. It has occasional glitches in terms of audio quality, but the system is...

May 2023
||
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CMIO

Product

A strength of Epic Telehealth is its integration with the rest of Epic's products. Patients don't...

May 2023
||
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CMIO

Operations

Epic really didn't provide user training. The vendor just provided documentation for us to pass on...

May 2023
||
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CMIO

Relationship

Epic is very communicative. We have a good relationship with the vendor.

May 2023
||
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CNIO

Product

One issue we see with Epic Telehealth is that when we are using it, we need to develop templates for...

Apr 2023
||
(0)
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CNIO

Product

Epic Telehealth is prominently displayed in an easy place for all clinicians to be able to use and...

Apr 2023
||
(0)
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CNIO

Loyalty, Product

Epic has really improved the product compared to what they had during the pandemic. We went with an...

Apr 2023
||
(0)
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Director

Product

We use a lot of the vendor’s scheduling tools with telehealth, but there are some opportunities for...

Apr 2023
||
(0)
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Director

Product

Sometimes, Epic Telehealth can be a little complicated for patients, even though it has improved....

Apr 2023
||
(0)
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Director

Loyalty, Product

Epic has come a long way with a lot of their products. As we move toward using more telehealth...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Epic Telehealth just isn’t up to speed yet and doesn’t really compete with other telehealth...

Apr 2023
||
(0)
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Manager

Relationship

Epic has an internal client that they started working with called Twilio, and that is who they...

Apr 2023
||
(0)
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Manager

Product, Product

Our physicians and organization are very satisfied. We have no complaints. Everyone says the product...

Apr 2023
||
(0)
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Physician

Product

Epic Telehealth is the best product out there, but we would like it to be better. There is an...

Apr 2023
||
(0)
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Manager

Product

Epic has improved their telehealth platform recently, and it does everything we need it to. Using...

Apr 2023
||
(0)
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CIO

Loyalty, Product

Before the pandemic, we had deployed the standard package of Epic Telehealth with Vidyo's solution...

Mar 2023
||
(0)
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CIO

Operations, Product

All of our telehealth video sessions have included the Vidyo platform, and we have done some...

Mar 2023
||
(0)
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VP/Other Executive

Loyalty, Product

If an organization is on Epic, Epic's telehealth module is the way to go. The product still has a...

Mar 2023
||
(0)
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VP/Other Executive

Value

In the MyChart space, there are many things that make someone an active user or subscriber, and...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Operations

The Epic support with the telemedicine go-live was incredible. The technical support people that...

Mar 2023
||
(0)
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VP/Other Executive

Product

The ease of use is very high for our practice because Epic Telehealth is embedded into the...

Mar 2023
||
(0)
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VP/Other Executive

Culture, Product

By and large, Epic Telehealth works as promoted. The problems we are having are really around the...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

We can put in a support ticket or call Epic at any time, and in my interactions with them, they have...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

Epic has been a great partner, and they always try to do the right thing. We occasionally run into...

Feb 2023
||
(0)
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Manager

Loyalty, Product

We would like improvements to Epic Telehealth's group video visits. We are still waiting for Epic to...

Feb 2023
||
(0)
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Manager

Product

Epic Telehealth has consistent delivery, and the system's uptime is very good.

Feb 2023
||
(0)
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Manager

Relationship

Epic Telehealth’s support team is very good. They are always available and proactive in working with...

Feb 2023
||
(0)
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Director

Loyalty, Product

We are extremely satisfied with where Epic has developed the telehealth functionality. They have...

Feb 2023
||
(0)
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Director

Product, Value

Epic Telehealth has had a highly positive impact on our clinician efficiency since it bakes in...

Feb 2023
||
(0)
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Director

Culture, Value

Epic is very up front with pricing, and they charge exactly what they say they are going to charge....

Feb 2023
||
(0)
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Director

Relationship, Product

With every single quarterly upgrade we do, we get new and better features. Epic’s service is...

Feb 2023
||
(0)
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CMIO

Product

In a normal in-person visit, the patient checks in with the receptionist for registration and...

Jan 2023
||
(0)
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CMIO

Product

It is possible we are behind with something, but I am not aware of Epic Telehealth being able to do...

Jan 2023
||
(0)
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CMIO

Product

We are now using the integrated version of Epic Telehealth, and it works really smoothly. It took...

Jan 2023
||
(0)
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CMIO

Relationship, Product

I haven’t had any problems with Epic Telehealth because the product works so well, so we haven’t had...

Jan 2023
||
(0)
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Manager

Loyalty, Product

It would be nice to have more of a line of sight into when things are going to be updated,...

Jan 2023
||
(0)
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Manager

Relationship, Product

We would like to see Epic be more responsive to patient feedback that we collect about Epic...

Jan 2023
||
(0)
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CIO

Loyalty, Product

Epic Telehealth is better than another product that we were using previously. We have no desire to...

Jan 2023
||
(0)
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CIO

Product

One of the problems with the platform is that if we have a single monitor, the window covers the...

Jan 2023
||
(0)
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CMIO

Product

Epic’s native video visit platform, done with Twilio, works great and is better than the previous...

Jan 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

Epic is still working on adding integration with third-party interpreter services so that we can get...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic Telehealth works pretty much out of the box and is easy. We have a lot of experience with the...

Jan 2023
||
(0)
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CMIO

Relationship

We can email Epic's support team, and they are very responsive if we have a problem. The vendor's...

Jan 2023
||
(0)
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CMIO

Product

Epic Telehealth is very good with multiparty scenarios now. That is an area where Epic has done a...

Jan 2023
||
(0)
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CIO

Product

I wouldn't change anything about Epic Telehealth. The product is pretty good.

Dec 2022
||
(0)
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CIO

Value

If we were to talk to a peer about Epic Telehealth, the integration with our EMR would be the...

Dec 2022
||
(0)
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CIO

Loyalty, Relationship

Epic is doing better at helping us understand their feature road maps and how things connect, but...

Dec 2022
||
(0)
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CIO

Product

The product’s user interface is clunky. We would like to see a lot more capabilities for customizing...

Dec 2022
||
(0)
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CIO

Loyalty, Product

Epic did some updates to make it a little easier to get to different things in the video...

Dec 2022
||
(0)
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CIO

Relationship

Epic responds to us better now. We have gotten a lot of good feedback from the vendor in the last...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Epic Telehealth can’t do all of the things that other telehealth products can. However, the product...

Dec 2022
||
(0)
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Manager

Operations

Before COVID-19, telehealth was about 1% of the business. Now, telehealth is a lot more of the...

Dec 2022
||
(0)
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CMIO

Loyalty, Product

The direction that Epic is going in is very positive when it comes to having a patient and an...

Dec 2022
||
(0)
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CMIO

Relationship

When we are proactive with the vendor, they are really good. We meet with the vendor's people...

Dec 2022
||
(0)
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CMIO

Product

From a functionality standpoint, Epic is ahead of all of their competitors.

Dec 2022
||
(0)
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CMIO

Relationship, Product

Epic won't be able to solve all digital health issues, but the vendor's trajectories are really...

Dec 2022
||
(0)
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 or  to see details.

CMIO

Loyalty, Product

Epic is getting better at handling multiparty scenarios. Any interactions with patients should be...

Dec 2022
||
(0)
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CMIO

Relationship

Epic's support is good. There are always limitations with web and phone support, but with Epic, at...

Dec 2022
||
(0)
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Manager

Product

There are a lot of challenges with the integration and how patient friendly the solution is. The...

Nov 2022
||
(0)
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Manager

Relationship

Epic is responsive generally, and that has been nice. They are making inroads, and they are aware of...

Nov 2022
||
(0)
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 or  to see details.

Director

Product

The best things about the solution are its ease of use and patient friendliness. The solution is...

Oct 2022
||
(0)
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Director

Product

We like the integration and streamlined processes that come with using Epic Telehealth. The product...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

We have an Epic-first guiding principle. We are spending a lot of money on Epic, so if Epic can do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic is consistently working on being a competitor in the telehealth space. When the pandemic...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am very satisfied with Epic Telehealth’s ability to handle multiparty scenarios. One of my...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Product

We do get occasional complaints about the audio quality in Epic Telehealth. Additionally, when...

Oct 2022
||
(0)
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Director

Relationship

Epic’s support quality can be lacking at times. I have had Epic employees on the technical services...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has a great database of support articles that we can read ourselves, and we can usually find...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

For some reason, some of the patients can't get Epic Telehealth to work sometimes. On our side, we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic’s product is quite complicated. For instance, there are 70 different binary choices we can make...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic Telehealth is a very good product. It supersedes a lot of other solutions out there because the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We have a good solution in Epic Telehealth, and we have enough of our own providers doing telehealth...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic's telehealth solution is early in its development. It hasn't matured yet, but Epic is rapidly...

Oct 2022
||
(0)
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 or  to see details.

Director

Product

With Epic, we get what they are giving us. Like all the other Epic products, the telehealth platform...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

I would say a big opportunity is to continue to make the patient experience fluid, especially...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

It is easy to connect to through our EMR, and that has been very positive on the provider and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

I know there is development coming for Epic Telehealth that looks good, but we can’t do multiparty...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

It seems like Epic always charges for every little thing now. We have already paid for the Epic...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

We had several outages and instances of downtime that were unexpected.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I like that Epic Telehealth is integrated within the EMR so we can have data in our Epic EMR of who...

Oct 2022
||
(0)
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EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.



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