Epic Telehealth Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Value

Epic Telehealth is integrated within our EHR, so there is a lot of support because when the upgrades...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are a lot of self-learning modules for Epic Telehealth, but not everybody learns in a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some features that Epic doesn’t allow, like vendors dialing for integration with...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does pretty well notifying us if there is a degradation of service with Epic Telehealth.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With Epic Telehealth, our visits are more successful. We are doing more visits than we did last...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The transparency of Epic’s timeline for when new features will become available has been a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product, Value

Patients being discharged have a remote nurse going through their discharge process. We have had a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Sometimes there are some audio-video issues with Epic Telehealth. There are some pretty regular...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are not any features I would like to see added to Epic Telehealth. Epic has done a pretty good...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic goes out of their way when it comes to training. They have also been good about proactive...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic's solutions are on the pricier side. Epic seems to be lagging when it comes to delivering new...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Epic Telehealth is going to be a part of our long-term plans. We are very closely aligned with Epic....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

I would like to stay with Epic Telehealth because their chart integration is easier. Using the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic's higher-ups are very accessible. I feel confident that if I need to ask for someone outside of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is making solutions that are predominantly for MyChart users, but they have now become account...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The integration between Epic Telehealth and other Epic and non-Epic systems needs to be improved. We...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic Telehealth is convenient for the patient; it is a good patient satisfaction factor. It is also...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I might be saying something that exists already, and I would like to check too, but one key thing,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic pretty much keeps all their promises because there is at least one key promise or continual...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We are always satisfied with the implementations. If our satisfaction with an implementation is from...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Loyalty

We will know what Epic is going to charge for; they tell us, and then we have a choice. I have seen...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

As far as telemedicine is concerned, nothing has happened. Things have been pretty quiet as far as...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic Telehealth’s biggest strengths are integration and how comprehensive the platform is across all...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be nice to have a little more customization with waiting rooms. I only say that because we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic Telehealth's primary challenge is that it doesn't do any group visits. That has been the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes people have a hard time finding the icons, especially when we add new tools. There is just...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Sometimes there are sporadic issues with Epic Telehealth where something goes down, but that rarely...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is doing well. Their support is great because we have dedicated technical support folks to our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I don’t think there are any features I want Epic to add to Epic Telehealth; they have added...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I would not buy Epic Telehealth again right now. I would wait a few years. Epic is really green in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Epic hardly ever gives us new technology in Epic Telehealth. It doesn't have a dashboard or any...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We would like the product to have a virtual waiting room.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The solution is more of a stable product, and there really isn't too much more that can be done with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I find Epic Telehealth extremely easy to use. We do have clinicians who still seem to struggle with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

There are still too many instances of patients having a hard time, for whatever reason, getting the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I have been pretty happy with Epic Telehealth. I have experienced it from an educational side as...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic avoids charging for every little thing. A lot of things for Epic Telehealth were in our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We use another vendor as our middleman with Epic, so we don't have a direct point of contact with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

No product is absolutely perfect. I think the user experience for Epic Telehealth is very good, but...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic Telehealth works as designed, and we have experienced almost no performance issues with the platform....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

I would tell others in the virtual care space that they should decide whether to work with Epic...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Some of the things that the vendor could improve in the system would be its scheduling functionality...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One thing that makes Epic Telehealth convenient is the ability to connect with providers without...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I really like the tight integration of Epic Telehealth with Epic and the reliability that the system...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic Telehealth is perfect for family members, but we are still not doing well with adding...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

For the population we are using Epic Telehealth in, the patient experience is a high positive...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One improvement Epic could make would be to accelerate their timelines for functionality. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Whether the vendor keeps their promises depends on their development road map. We may also have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The vendor is developing multiparty functionality, specifically around adding interpreters. That is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Epic's product was definitely not ready for prime time right out of the box. That is why we piloted...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic Telehealth is a quality product that has amazing uptime. Its reliability is high. However,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I could give Epic a score higher than perfect for executive involvement, I would do it. Epic is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic Telehealth has only recently been able to handle more than five participants. That has forced...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

During the pandemic, Epic Telehealth was our primary telehealth solution. We are using it for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Epic will tell us when they are doing upgrades, and they will give us upgrade dates, but it is on us...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Epic's systems are expensive, and the prices of those systems are relative. Epic is a little...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The integration between Zoom's system and Epic Telehealth doesn't allow for multipanel visits, so we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have Epic Telehealth integrated in the EHR. There is a nondual app situation, so we access Epic...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If there is an issue with Epic Telehealth, it is that there can be some delay from Epic as far as...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

It would be nice to have the video feature on the patient side be directly in MyChart instead of in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

With Epic’s implementation services, I do feel they have put a lot of effort in, but there are still...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We have really struggled with multiparty scenarios on Epic Telehealth. It is like improvements on...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I feel like there is a lot of opportunity to improve Epic’s training. For example, they could share...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

Epic is pretty solid in terms of proactive service. They do send out email communications. And I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Epic Telehealth is a solid product. We essentially have very minimal connectivity issues. It is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are two specific things that we think would be super helpful from Epic. The first is that when...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system is very reliable. It meets all of our needs. For the most part, it is easy for patients...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Compared to our previous solutions, we like Epic's solution much more. The fact that it is part of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I really like that the Wi-Fi requirements for Epic Telehealth are low, so we rarely get people who...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We submit issues on Sherlock, and Epic's responses can be delayed because the submissions have to be...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Based on my end users, nobody has had complaints about the way Epic Telehealth works. Epic is great....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports



​