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Epic Telehealth Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Featured  Reports

Epic Complete Look 2023
Epic Complete Look 2023
July 2023
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
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User Commentary

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Manager

Loyalty, Relationship, Product

Epic is doing a good job of adding functionality. Epic has made a lot of improvements, such as chat...

Jun 2025
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Director

Product

Epic Telehealth’s biggest Achilles' heel is that it only works with established patients. A...

May 2025
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Director

Operations

Epic doesn't do the training. We do the training. Epic uses a train-the-trainer model.

May 2025
||
(0)
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Director

Relationship, Product

Epic is really more like a software development company than an EHR company, especially when...

May 2025
||
(0)
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Director

Product

I like Epic Telehealth’s integration with the EHR. The care providers and physicians like the fact...

May 2025
||
(0)
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Director

Culture, Relationship

There have been times with Epic when we have asked for a specific functionality that they say should...

May 2025
||
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Director

Value

The cost of Epic Telehealth is definitely a positive, especially since Epic is our EMR vendor. Epic...

May 2025
||
(0)
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Director

Product

We have had a lot of issues with the quality of the video platform in Epic Telehealth, and...

May 2025
||
(0)
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Director

Loyalty, Relationship

Our executive team is talking to Epic to put pressure on them, and Epic has really indicated that...

May 2025
||
(0)
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Director

Product

We would like virtual interpreting in Epic Telehealth. We can do call-outs to phone numbers, but if...

May 2025
||
(0)
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CMO

Operations, Product

Epic Telehealth in itself is pretty straightforward; it is a connection portal, and it does...

Apr 2025
||
(0)
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Director

Value

Epic Telehealth is integrated within our EHR, so there is a lot of support because when the upgrades...

Mar 2025
||
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Director

Operations, Product

There are a lot of self-learning modules for Epic Telehealth, but not everybody learns in a...

Mar 2025
||
(0)
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Director

Product

There are some features that Epic doesn’t allow, like vendors dialing for integration with...

Mar 2025
||
(0)
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Director

Relationship

Epic does pretty well notifying us if there is a degradation of service with Epic Telehealth.

Mar 2025
||
(0)
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Director

Product, Value

With Epic Telehealth, our visits are more successful. We are doing more visits than we did last...

Mar 2025
||
(0)
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Director

Relationship, Product

The transparency of Epic’s timeline for when new features will become available has been a...

Mar 2025
||
(0)
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CMIO

Loyalty, Product, Value

Patients being discharged have a remote nurse going through their discharge process. We have had a...

Mar 2025
||
(0)
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CMIO

Relationship, Product

Sometimes there are some audio-video issues with Epic Telehealth. There are some pretty regular...

Mar 2025
||
(0)
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CMIO

Product

There are not any features I would like to see added to Epic Telehealth. Epic has done a pretty good...

Mar 2025
||
(0)
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Director

Operations

Epic goes out of their way when it comes to training. They have also been good about proactive...

Mar 2025
||
(0)
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Director

Loyalty, Product

Epic's solutions are on the pricier side. Epic seems to be lagging when it comes to delivering new...

Mar 2025
||
(0)
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Director

Loyalty

Epic Telehealth is going to be a part of our long-term plans. We are very closely aligned with Epic....

Mar 2025
||
(0)
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CIO

Loyalty, Product, Value

I would like to stay with Epic Telehealth because their chart integration is easier. Using the...

Mar 2025
||
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CIO

Relationship

Epic's higher-ups are very accessible. I feel confident that if I need to ask for someone outside of...

Mar 2025
||
(0)
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CIO

Relationship, Product

Epic is making solutions that are predominantly for MyChart users, but they have now become account...

Mar 2025
||
(0)
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Director

Product

The integration between Epic Telehealth and other Epic and non-Epic systems needs to be improved. We...

Mar 2025
||
(0)
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Director

Product, Value

Epic Telehealth is convenient for the patient; it is a good patient satisfaction factor. It is also...

Mar 2025
||
(0)
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Physician

Product

I might be saying something that exists already, and I would like to check too, but one key thing,...

Mar 2025
||
(0)
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Physician

Relationship

Epic pretty much keeps all their promises because there is at least one key promise or continual...

Mar 2025
||
(0)
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Physician

Operations

We are always satisfied with the implementations. If our satisfaction with an implementation is from...

Mar 2025
||
(0)
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Physician

Culture, Loyalty

We will know what Epic is going to charge for; they tell us, and then we have a choice. I have seen...

Mar 2025
||
(0)
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Physician

Product

As far as telemedicine is concerned, nothing has happened. Things have been pretty quiet as far as...

Mar 2025
||
(0)
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Director

Product

Epic Telehealth’s biggest strengths are integration and how comprehensive the platform is across all...

Mar 2025
||
(0)
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Director

Product

It would be nice to have a little more customization with waiting rooms. I only say that because we...

Mar 2025
||
(0)
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Director

Relationship, Product

Epic Telehealth's primary challenge is that it doesn't do any group visits. That has been the...

Mar 2025
||
(0)
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Director

Product

Sometimes people have a hard time finding the icons, especially when we add new tools. There is just...

Mar 2025
||
(0)
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Manager

Loyalty, Product

Sometimes there are sporadic issues with Epic Telehealth where something goes down, but that rarely...

Feb 2025
||
(0)
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Manager

Relationship

Epic is doing well. Their support is great because we have dedicated technical support folks to our...

Feb 2025
||
(0)
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Manager

Operations, Product

I don’t think there are any features I want Epic to add to Epic Telehealth; they have added...

Jan 2025
||
(0)
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Analyst/Coordinator

Value

I would not buy Epic Telehealth again right now. I would wait a few years. Epic is really green in...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

Epic hardly ever gives us new technology in Epic Telehealth. It doesn't have a dashboard or any...

Jan 2025
||
(0)
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CIO

Product

We would like the product to have a virtual waiting room.

Oct 2024
||
(0)
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CIO

Product

The solution is more of a stable product, and there really isn't too much more that can be done with...

Oct 2024
||
(0)
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Manager

Product

I find Epic Telehealth extremely easy to use. We do have clinicians who still seem to struggle with...

Oct 2024
||
(0)
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Manager

Loyalty, Operations, Product

There are still too many instances of patients having a hard time, for whatever reason, getting the...

Oct 2024
||
(0)
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Manager

Product, Value

I have been pretty happy with Epic Telehealth. I have experienced it from an educational side as...

Oct 2024
||
(0)
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Director

Value

Epic avoids charging for every little thing. A lot of things for Epic Telehealth were in our...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Operations

We use another vendor as our middleman with Epic, so we don't have a direct point of contact with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

No product is absolutely perfect. I think the user experience for Epic Telehealth is very good, but...

Oct 2024
||
(0)
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VP/Other Executive

Product

Epic Telehealth works as designed, and we have experienced almost no performance issues with the platform....

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Value

I would tell others in the virtual care space that they should decide whether to work with Epic...

Aug 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Product

Some of the things that the vendor could improve in the system would be its scheduling functionality...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One thing that makes Epic Telehealth convenient is the ability to connect with providers without...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Product

I really like the tight integration of Epic Telehealth with Epic and the reliability that the system...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Product

Epic Telehealth is perfect for family members, but we are still not doing well with adding...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

For the population we are using Epic Telehealth in, the patient experience is a high positive...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One improvement Epic could make would be to accelerate their timelines for functionality. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Whether the vendor keeps their promises depends on their development road map. We may also have...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

The vendor is developing multiparty functionality, specifically around adding interpreters. That is...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Value

Epic's product was definitely not ready for prime time right out of the box. That is why we piloted...

Jul 2024
||
(0)
 Thank you  Helpful

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