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Epic Telehealth Commentary
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User Commentary

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CMIO

Product

Epic Telehealth still has occasional problems in terms of connectivity and uptime. That is partly...

Apr 2024
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CMIO

Product

In the acute setting, Epic Telehealth can take away the need for a physician to come into the...

Apr 2024
||
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Manager

Product

We are able to do group visits with the product. The sizes of our groups vary, but the groups are...

Apr 2024
||
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Manager

Loyalty, Product

With Epic, everything is on their road map. We just wait and wait and wait. The system doesn't have...

Apr 2024
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Manager

Operations

Epic has a lot of training videos and tutorials, but sometimes, having an actual class would be...

Apr 2024
||
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Manager

Product

Epic Telehealth is a little slow in staying up-to-date on new advances and tech things compared to...

Mar 2024
||
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Manager

Value

As we bring on new parts of Epic, we always have to pay more, whether for a license or a...

Mar 2024
||
(0)
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Manager

Product

If patients are MyChart savvy, Epic Telehealth is easy for them. But we still have patients every...

Mar 2024
||
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Manager

Relationship, Product

We are not always kept in the loop or aware of changes when we do Epic upgrades. We have to find out...

Mar 2024
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Manager

Relationship

We don't experience a lot of issues with Epic Telehealth. If we have downtime issues or problems...

Mar 2024
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Manager

Product

Epic Telehealth is reliable, easy to use, and embedded in providers' day-to-day workflow. It can...

Mar 2024
||
(0)
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Manager

Product, Value

We are using Epic Telehealth on an iPad at the patient's bedside. That is targeted at patients who...

Mar 2024
||
(0)
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Director

Product

If I could, I would make it a little easier for patients to be able to get into a telehealth visit....

Mar 2024
||
(0)
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Director

Product

What is going well with Epic Telehealth is the ability to be able to get with the doctor right away....

Mar 2024
||
(0)
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Manager

Product

Epic Telehealth serves the purpose we need it for, so we are satisfied with it. Epic is doing a lot...

Feb 2024
||
(0)
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Manager

Value

Our patient population is very rural, so the ability to allow patient care without patients having...

Feb 2024
||
(0)
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Manager

Product

The product needs the capability to add more participants and have a higher integration with...

Feb 2024
||
(0)
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Manager

Product

In some cases when we have our group visits, we are using the multiparty option because Epic...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Epic and Zoom are two different beings when it comes to being proactive. Epic does a good job, and...

Feb 2024
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(0)
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Manager

Product

The Epic Video Client feature still doesn't have some basic functionality that provides equitable...

Feb 2024
||
(0)
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Manager

Product

Epic Telehealth has a really easy workflow for our providers. Everything is within one system for...

Feb 2024
||
(0)
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Manager

Product

Epic Telehealth couldn't do what we needed it to do for a direct-to-consumer platform initially, but...

Feb 2024
||
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Manager

Product

On the patient side, connecting through MyChart can be a bit of a sticking point for some people,...

Feb 2024
||
(0)
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Manager

Product

The nice thing about Epic is that it is always so customizable. Epic has their overall system, but...

Feb 2024
||
(0)
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Manager

Operations, Product

Sometimes the Epic Telehealth upgrades are confusing to figure out, and then we have to explain the...

Jan 2024
||
(0)
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Manager

Product

Epic Telehealth is pretty good. A lot of the physicians now use it, and when the patient can't come...

Dec 2023
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Manager

Culture, Loyalty

The product works as promoted. We have a guarantee that it will work. We are always pushing the...

Dec 2023
||
(0)
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Director

Product

Group sessions are still not something that we can do within Epic Telehealth. Epic does allow for...

Nov 2023
||
(0)
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Director

Product

Epic Telehealth doesn't have chat functionality, so users can't chat during video visits. We can...

Nov 2023
||
(0)
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Director

Relationship

Conference or group-based calls become important because with our group sessions, we have a very...

Nov 2023
||
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Director

Value

Epic is not charging us for every little thing, but I think as the technology advances, we might see...

Nov 2023
||
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Director

Relationship

We did experience some technical issues, and some were with the technology that Epic was offering....

Nov 2023
||
(0)
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Director

Relationship

Epic says the webinars become available, and we join them. The vendor is not as active as other...

Nov 2023
||
(0)
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Director

Loyalty, Product

We are finally feeling like our product is on par with what we wanted with the EHR and other...

Nov 2023
||
(0)
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Director

Value

We are paying Epic on a per-call basis, so the cost is substantially cheaper than what we were...

Nov 2023
||
(0)
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Director

Operations, Product, Value

The one benefit that really helped us get the best adoption was that the system was connected with...

Nov 2023
||
(0)
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Director

Product, Value

One of the biggest outcomes we have seen with Epic Telehealth is the buy-in. Patients and providers...

Nov 2023
||
(0)
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Director

Product

I would recommend Epic Telehealth as a whole because it is one platform and because of the amount of...

Nov 2023
||
(0)
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Director

Product

Epic Telehealth is very easy and user friendly for the patients and the providers, so it is...

Nov 2023
||
(0)
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CIO

Product

Most patients like the system. A few patients struggle with just the fact that there is some...

Nov 2023
||
(0)
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Director

Product, Value

Epic Telehealth is much more reliable than our previous system was. It is a very good value. With...

Oct 2023
||
(0)
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Director

Relationship, Product

Epic doesn’t support interoperability very much at all because they want customers to use MyChart...

Oct 2023
||
(0)
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Director

Relationship

Epic is constantly delivering new stuff, but I wouldn’t give them the highest rating there. If a...

Oct 2023
||
(0)
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Director

Relationship

Epic has a very flat corporate structure, but no one is empowered to really make any big decisions...

Oct 2023
||
(0)
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Director

Product

The product's biggest strength is that it can integrate with other Epic platforms.

Oct 2023
||
(0)
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Manager

Relationship, Product

Epic tends to be responsive and tries to find solutions, but there are some things that we think...

Oct 2023
||
(0)
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Manager

Product

The multiprovider functionality is not provider friendly, and there aren't a lot of solutions that...

Oct 2023
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(0)
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Manager

Product

Epic doesn’t promise anything unless they know it is coming. We have looked at connectivity data,...

Oct 2023
||
(0)
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Manager

Product

A lot of our users get tripped up with the eCheck-in process. Epic doesn't move the needle on...

Oct 2023
||
(0)
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Director

Loyalty, Value

We moved to Epic Telehealth for a cost component. When we went live on Epic's EMR, Epic Telehealth...

Sep 2023
||
(0)
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Director

Operations, Product

The system was easy for our staff members and physicians to set up. We were able to turn on our...

Sep 2023
||
(0)
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Director

Operations, Product

Epic Telehealth has lived up to everything we thought it would be, and it has been easy to use. That...

Sep 2023
||
(0)
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Manager

Relationship

Our experiences with Epic have been very positive. We have had a lot of access to the vendor's...

Aug 2023
||
(0)
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Manager

Relationship

The product rides on Epic's cloud infrastructure, so we generally get a notification from the vendor...

Aug 2023
||
(0)
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Manager

Operations, Product

The product's implementation was very smooth. In terms of the system's ease of use, there are always...

Aug 2023
||
(0)
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Manager

Culture, Operations

We had a difficult implementation with our old vendor, and we had to work through some issues. We...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Epic makes a lot of promises for the future with the way they have their road maps, so it can be...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic is getting better, but they take a while to catch up sometimes. Epic is not the first to market...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Epic is pretty good on the support side, and they have a bunch of folks that help support our...

Aug 2023
||
(0)
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VP/Other Executive

Value

We pay Epic a lot of money. However, on the digital health side, I think our video visit fees and...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

We do recommend Epic, and we are very happy with their solution. Epic does a pretty good job of...

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product

Epic moved very quickly with the system, but initially, it took a little longer for us to get...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Over the last year, our satisfaction with the system has increased because some of the features we...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

I don't know whether Epic has really collected any feedback from us. I would think that it would be...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The main issue with the system is that Epic Telehealth isn't available on the inpatient side. To...

Aug 2023
||
(0)
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VP/Other Executive

Product

We have used Epic Telehealth pretty extensively, especially for our nursing triage. Our nurses can...

Jul 2023
||
(0)
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VP/Other Executive

Product, Value

We only have one site, so it is hard for our patients to get in, and we have limited visits...

Jul 2023
||
(0)
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Director

Operations

Epic's training works very well. It is all laid out on the user web. It is easy for us to find...

Jul 2023
||
(0)
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Director

Relationship

Epic will reach out to us and tell us that there is something we haven't turned on that we should or...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

We did a survey and found that our patients like telehealth visits more than in-person visits. That...

Jul 2023
||
(0)
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Director

Product

Telehealth fits seamlessly into our Epic workflows for providers, staff members, and patients. I...

Jul 2023
||
(0)
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Manager

Loyalty, Value

When Epic first rolled out Epic Telehealth, it did not equal what another product gave us in terms...

Jul 2023
||
(0)
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Manager

Product

Some of the providers still struggle with Epic Telehealth when they are going back and forth between...

Jul 2023
||
(0)
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Manager

Relationship, Product

Epic should continue to build out some of the road map functionality they currently have out there...

Jul 2023
||
(0)
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Manager

Loyalty, Product

Epic has built the functionality for real-time communication in the tool, and now it is able to do...

Jul 2023
||
(0)
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Manager

Loyalty, Product

The biggest differentiator for the product, which Epic has on the road map, is moving the tool into...

Jul 2023
||
(0)
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Director

Product

I like the way the system is baked into our workflow. It shows up in the same window so that...

Jul 2023
||
(0)
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Director

Product

The system's screen-sharing functionality is really helpful, and so is its screen-capture...

Jul 2023
||
(0)
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Director

Product

We have done a lot of work around the step just before a patient joins a video call to try to make...

Jul 2023
||
(0)
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Manager

Loyalty

The pro of Epic Telehealth is we are not working through interface challenges. It is beneficial that...

Jun 2023
||
(0)
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Manager

Loyalty, Product

One of the weaknesses of Epic Telehealth is that it doesn't have chat functionality, but it is on...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

A lot of the functionality and features that we wanted to use in Epic Telehealth haven’t been built...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The product comes with patient tip sheets and education that we have to rely on our scheduling team...

May 2023
||
(0)
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Analyst/Coordinator

Product

We have very low disconnection rates in Epic Telehealth, unlike other products we use. The interface...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Our Epic analyst is great at helping us work through problems.

May 2023
||
(0)
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CMIO

Product

The platform is very good. It has occasional glitches in terms of audio quality, but the system is...

May 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

A strength of Epic Telehealth is its integration with the rest of Epic's products. Patients don't...

May 2023
||
(0)
 Thank you  Helpful

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CMIO

Operations

Epic really didn't provide user training. The vendor just provided documentation for us to pass on...

May 2023
||
(0)
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CMIO

Relationship

Epic is very communicative. We have a good relationship with the vendor.

May 2023
||
(0)
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CNIO

Product

One issue we see with Epic Telehealth is that when we are using it, we need to develop templates for...

Apr 2023
||
(0)
 Thank you  Helpful

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CNIO

Product

Epic Telehealth is prominently displayed in an easy place for all clinicians to be able to use and...

Apr 2023
||
(0)
 Thank you  Helpful

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CNIO

Loyalty, Product

Epic has really improved the product compared to what they had during the pandemic. We went with an...

Apr 2023
||
(0)
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Director

Product

We use a lot of the vendor’s scheduling tools with telehealth, but there are some opportunities for...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Product

Sometimes, Epic Telehealth can be a little complicated for patients, even though it has improved....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic has come a long way with a lot of their products. As we move toward using more telehealth...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Epic Telehealth just isn’t up to speed yet and doesn’t really compete with other telehealth...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has an internal client that they started working with called Twilio, and that is who they...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Product

Our physicians and organization are very satisfied. We have no complaints. Everyone says the product...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic Telehealth is the best product out there, but we would like it to be better. There is an...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic has improved their telehealth platform recently, and it does everything we need it to. Using...

Apr 2023
||
(0)
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