Epic Telehealth Commentary

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Epic's support is superb. They are actually proactive, and they will tell us when there are any...

I really like the tight integration of Epic Telehealth within Epic's suite; we don’t have to go...

We would like the ability to do large group visits in Epic Telehealth. Epic has it covered if we...

Epic has failed us, and we have run into situations where we've had to send mass communications out...

Epic is just super expensive. But they are cheaper than Zoom. Additionally, Epic’s support team is...

Epic talks a big game about their evolution and what they're developing, but they're slow to market....

We are adding to the care settings we are using Epic Telehealth in because it cuts down on...

What we like about Epic Telehealth is the integration with the EHR. The system automates a bunch of...

For the specific use case of provider-patient direct communication, Epic Telehealth is as easy as it...

It would be fantastic if Epic could improve the ability to consult and connect family members for...

Epic is innovative. The organization has to see the Epic tools as tools in a toolbox and know how to...

Epic’s customer support is really just opening up a case with them, and they will get back to us and...

We have a good relationship and partnership with Epic. They dominate the EHR space. They come in...

Epic has a road map. They are taking a long time with some things, but we know breakout rooms are a...

Epic is doing shadowing and immersion journeys. They send their teams in to observe the experience...

As far as Epic’s support goes, we have to reach out to them. They do not waste time, and they will...

Epic will help us train our staff so that the team can continue the training. The only thing is that...

Epic is generally on top of things, although there are times when certain problems cannot be solved...

There are still a few features from Epic that we are waiting on. It took a long time for Epic to...

Epic is expensive. But for what we pay and how we use Epic Telehealth, it is working well.

We have been advocating for breakout rooms for a while. We want the ability to be in a video session...

Epic shares their vision, and we understand where they are headed. They follow through on delivering...

With Epic Telehealth, Epic has been much faster in terms of making improvements. It seems like...

With Epic Telehealth, we have better integration. We always like to use Epic if we can and get rid...

I really can't think of anything that Epic could do to make the solution more impactful. They have...

Epic is great. There are always things they could do better, but they have a great system. I get to...

One of Epic Telehealth's biggest strengths is its balance between being robust and being user...

I like how comprehensive and dependable the system is while still being easy for patients to use....

Looking ahead, we have an opportunity for Epic to enhance the platform by expanding the range of...

From a patient perspective, the system's interface is intuitive and straightforward. It helps...

With Epic, their lack of support largely comes down to their size. They listen and gather the...

For Epic Telehealth, training is mostly tip sheets and internal materials. From the Epic side, there...

I would recommend Epic Telehealth only for organizations already on Epic. For those using Cerner or...

One item Epic could improve on is the breakout-room capability. I know the vendor supports large...

Epic’s service is pretty good. We have not had any issues, but because of the scale of Epic, I don't...

Another system we use has a scribe feature, which is nice, so having the ability to do an ambient...

Epic is pretty aggressive in their development, and they are a great company. Epic Telehealth is...

While Epic’s scheduling-related texting capabilities exist, there are additional costs associated...

I view Epic's support very positively overall. While the support is more of a partnership than...

One concern is minor but matters to some users. Epic Telehealth has limited virtual backgrounds....

With Epic Telehealth, there are some limitations around group documentation and group visits. We...

It is not always transparent where Epic is in their timeline for their upcoming features. Their...

In the last year, Epic has added the chat feature, and they have added a transcription capability...

Epic Telehealth isn't really moving much. However, I don't think there are any enhancements I would...

Epic is very responsive. The knowledge level of the people we get on the phone is high. Typically,...

If I look at third-party products and support of third-party products compared to the cost of...

Breakout rooms are the number-one thing we want to make Epic Telehealth more impactful. Epic is...

We have had many incidents of downtime with Epic Telehealth. When we got Epic Telehealth, we took...

In terms of integration, Epic Telehealth is still lacking. We are waiting on new technology. Epic is...

Training for Epic Telehealth is definitely something that Epic needs to improve. It felt like we...

I wouldn’t buy Epic’s video client for probably another five years. Their video client is relatively...

Epic Telehealth does separate workflows for certain visits. That is a little confusing.

Epic Telehealth doesn't have a way of randomizing which patient is assigned to which provider. We...

Epic has good communication when we have issues on the Epic Telehealth side, but not as much when we...

There are some opportunities to improve the interpreter workflow with Epic Telehealth, as well as...

In Epic Telehealth, there are a lot of steps for some patients, specifically during the online...

We don’t really have that much line of sight into what Epic is working on, where they are moving,...

The problem with Epic Telehealth is that it isn't always intuitive. We don't know exactly what we...

Epic Telehealth has matured. It is better than it used to be. Most of the doctors I work with are...

The problem I have with Epic is that they are a mile wide and an inch deep. They have cool new...

Our Epic BFF is very responsive, and they come on-site to map things out and help us understand what...

Epic does nickel-and-dime us because Epic Telehealth is license dependent. A lot of things are part...

There are a few different things that we use Epic Telehealth for in the inpatient setting. We have...

Epic nickel-and-dimes us, but they have different programs now, so they are doing different pricing...

Epic Telehealth is stable and directly inside our Epic workflow. The solution is not complicated...

Over the last while, I have been really pushing for Epic’s inpatient solution, particularly in...

Epic Telehealth comes with Epic, so Epic users are already paying for the solution. I would not buy...

One thing we would like to see in Epic Telehealth is the ability to do breakout rooms for group...

Epic Telehealth's strength is its reliability. One of the reasons we moved to Epic Telehealth and...

Things seem to be going well. The product is fairly easy to use. The issues that people mostly run...

Epic’s system seems to be fine. Prior to using it, we had another system running that did the same...

It is a minor thing, but it bothers me because we are so used to using remote tools these days. The...

Epic is on the very good side of vendors that we deal with. Epic Telehealth is fully integrated....

The blurred background was previously removed due to it creating a security risk. Providers continue...

We have had difficulty implementing clinic-to-clinic telehealth encounters recently. We are...