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Epic Telehealth Commentary
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Adam Cherrington
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User Commentary

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Manager

Loyalty

Breakout rooms are the number-one thing we want to make Epic Telehealth more impactful. Epic is...

Nov 2025
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Manager

Product

We have had many incidents of downtime with Epic Telehealth. When we got Epic Telehealth, we took...

Nov 2025
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Manager

Loyalty, Product

In terms of integration, Epic Telehealth is still lacking. We are waiting on new technology. Epic is...

Nov 2025
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Manager

Operations

Training for Epic Telehealth is definitely something that Epic needs to improve. It felt like we...

Nov 2025
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Manager

Product

I wouldn’t buy Epic’s video client for probably another five years. Their video client is relatively...

Nov 2025
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Manager

Product

Epic Telehealth does separate workflows for certain visits. That is a little confusing.

Nov 2025
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Director

Product

Epic Telehealth doesn't have a way of randomizing which patient is assigned to which provider. We...

Oct 2025
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Director

Relationship

Epic has good communication when we have issues on the Epic Telehealth side, but not as much when we...

Oct 2025
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Director

Product

There are some opportunities to improve the interpreter workflow with Epic Telehealth, as well as...

Oct 2025
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Director

Loyalty, Product

In Epic Telehealth, there are a lot of steps for some patients, specifically during the online...

Oct 2025
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Director

Loyalty, Relationship, Product

We don’t really have that much line of sight into what Epic is working on, where they are moving,...

Oct 2025
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Manager

Product

The problem with Epic Telehealth is that it isn't always intuitive. We don't know exactly what we...

Oct 2025
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Manager

Product

Epic Telehealth has matured. It is better than it used to be. Most of the doctors I work with are...

Oct 2025
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Manager

Loyalty, Product

The problem I have with Epic is that they are a mile wide and an inch deep. They have cool new...

Oct 2025
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Manager

Relationship

Our Epic BFF is very responsive, and they come on-site to map things out and help us understand what...

Oct 2025
||
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Manager

Culture, Value

Epic does nickel-and-dime us because Epic Telehealth is license dependent. A lot of things are part...

Oct 2025
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VP/Other Executive

Loyalty, Product

There are a few different things that we use Epic Telehealth for in the inpatient setting. We have...

Oct 2025
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VP/Other Executive

Value

Epic nickel-and-dimes us, but they have different programs now, so they are doing different pricing...

Oct 2025
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VP/Other Executive

Product

Epic Telehealth is stable and directly inside our Epic workflow. The solution is not complicated...

Oct 2025
||
(0)
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VP/Other Executive

Product

Over the last while, I have been really pushing for Epic’s inpatient solution, particularly in...

Oct 2025
||
(0)
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VP/Other Executive

Product

Epic Telehealth comes with Epic, so Epic users are already paying for the solution. I would not buy...

Oct 2025
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Director

Product

One thing we would like to see in Epic Telehealth is the ability to do breakout rooms for group...

Oct 2025
||
(0)
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Director

Loyalty

Epic Telehealth's strength is its reliability. One of the reasons we moved to Epic Telehealth and...

Oct 2025
||
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Analyst/Coordinator

Operations, Product

Things seem to be going well. The product is fairly easy to use. The issues that people mostly run...

Oct 2025
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(0)
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Analyst/Coordinator

Value

Epic’s system seems to be fine. Prior to using it, we had another system running that did the same...

Oct 2025
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CMIO

Product

It is a minor thing, but it bothers me because we are so used to using remote tools these days. The...

Oct 2025
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CMIO

Loyalty, Relationship, Product

Epic is on the very good side of vendors that we deal with. Epic Telehealth is fully integrated....

Oct 2025
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(0)
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Manager

Product

The blurred background was previously removed due to it creating a security risk. Providers continue...

Sep 2025
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Manager

Loyalty, Relationship, Operations

We have had difficulty implementing clinic-to-clinic telehealth encounters recently. We are...

Sep 2025
||
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Director

Product

If Epic could use peripherals on the telecarts for their video clients, we would certainly want to...

Aug 2025
||
(0)
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Director

Relationship, Product

When it comes to interoperability, Epic Telehealth is so embedded in everything we do, from...

Aug 2025
||
(0)
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Director

Operations

We rely on a third party for training. To receive training from Epic, a user web account is...

Aug 2025
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(0)
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Manager

Loyalty, Relationship, Product

Epic is doing a good job of adding functionality. Epic has made a lot of improvements, such as chat...

Jun 2025
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(0)
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Director

Product

Epic Telehealth’s biggest Achilles' heel is that it only works with established patients. A...

May 2025
||
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Director

Operations

Epic doesn't do the training. We do the training. Epic uses a train-the-trainer model.

May 2025
||
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Director

Relationship, Product

Epic is really more like a software development company than an EHR company, especially when...

May 2025
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(0)
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Director

Product

I like Epic Telehealth’s integration with the EHR. The care providers and physicians like the fact...

May 2025
||
(0)
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Director

Culture, Relationship

There have been times with Epic when we have asked for a specific functionality that they say should...

May 2025
||
(0)
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Director

Value

The cost of Epic Telehealth is definitely a positive, especially since Epic is our EMR vendor. Epic...

May 2025
||
(0)
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Director

Product

We have had a lot of issues with the quality of the video platform in Epic Telehealth, and...

May 2025
||
(0)
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Director

Loyalty, Relationship

Our executive team is talking to Epic to put pressure on them, and Epic has really indicated that...

May 2025
||
(0)
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Director

Product

We would like virtual interpreting in Epic Telehealth. We can do call-outs to phone numbers, but if...

May 2025
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(0)
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CMO

Operations, Product

Epic Telehealth in itself is pretty straightforward; it is a connection portal, and it does...

Apr 2025
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(0)
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Director

Value

Epic Telehealth is integrated within our EHR, so there is a lot of support because when the upgrades...

Mar 2025
||
(0)
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Director

Operations, Product

There are a lot of self-learning modules for Epic Telehealth, but not everybody learns in a...

Mar 2025
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(0)
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Director

Product

There are some features that Epic doesn’t allow, like vendors dialing for integration with...

Mar 2025
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(0)
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Director

Relationship

Epic does pretty well notifying us if there is a degradation of service with Epic Telehealth.

Mar 2025
||
(0)
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Director

Product, Value

With Epic Telehealth, our visits are more successful. We are doing more visits than we did last...

Mar 2025
||
(0)
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Director

Relationship, Product

The transparency of Epic’s timeline for when new features will become available has been a...

Mar 2025
||
(0)
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CMIO

Loyalty, Product, Value

Patients being discharged have a remote nurse going through their discharge process. We have had a...

Mar 2025
||
(0)
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CMIO

Relationship, Product

Sometimes there are some audio-video issues with Epic Telehealth. There are some pretty regular...

Mar 2025
||
(0)
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CMIO

Product

There are not any features I would like to see added to Epic Telehealth. Epic has done a pretty good...

Mar 2025
||
(0)
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Director

Operations

Epic goes out of their way when it comes to training. They have also been good about proactive...

Mar 2025
||
(0)
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Director

Loyalty, Product

Epic's solutions are on the pricier side. Epic seems to be lagging when it comes to delivering new...

Mar 2025
||
(0)
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Director

Loyalty

Epic Telehealth is going to be a part of our long-term plans. We are very closely aligned with Epic....

Mar 2025
||
(0)
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CIO

Loyalty, Product, Value

I would like to stay with Epic Telehealth because their chart integration is easier. Using the...

Mar 2025
||
(0)
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CIO

Relationship

Epic's higher-ups are very accessible. I feel confident that if I need to ask for someone outside of...

Mar 2025
||
(0)
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CIO

Relationship, Product

Epic is making solutions that are predominantly for MyChart users, but they have now become account...

Mar 2025
||
(0)
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Director

Product

The integration between Epic Telehealth and other Epic and non-Epic systems needs to be improved. We...

Mar 2025
||
(0)
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Director

Product, Value

Epic Telehealth is convenient for the patient; it is a good patient satisfaction factor. It is also...

Mar 2025
||
(0)
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Physician

Product

I might be saying something that exists already, and I would like to check too, but one key thing,...

Mar 2025
||
(0)
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Physician

Relationship

Epic pretty much keeps all their promises because there is at least one key promise or continual...

Mar 2025
||
(0)
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Physician

Operations

We are always satisfied with the implementations. If our satisfaction with an implementation is from...

Mar 2025
||
(0)
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Physician

Culture, Loyalty

We will know what Epic is going to charge for; they tell us, and then we have a choice. I have seen...

Mar 2025
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(0)
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Physician

Product

As far as telemedicine is concerned, nothing has happened. Things have been pretty quiet as far as...

Mar 2025
||
(0)
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Director

Product

Epic Telehealth’s biggest strengths are integration and how comprehensive the platform is across all...

Mar 2025
||
(0)
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Director

Product

It would be nice to have a little more customization with waiting rooms. I only say that because we...

Mar 2025
||
(0)
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Director

Relationship, Product

Epic Telehealth's primary challenge is that it doesn't do any group visits. That has been the...

Mar 2025
||
(0)
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Director

Product

Sometimes people have a hard time finding the icons, especially when we add new tools. There is just...

Mar 2025
||
(0)
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Manager

Loyalty, Product

Sometimes there are sporadic issues with Epic Telehealth where something goes down, but that rarely...

Feb 2025
||
(0)
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Manager

Relationship

Epic is doing well. Their support is great because we have dedicated technical support folks to our...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

I don’t think there are any features I want Epic to add to Epic Telehealth; they have added...

Jan 2025
||
(0)
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Analyst/Coordinator

Value

I would not buy Epic Telehealth again right now. I would wait a few years. Epic is really green in...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

Epic hardly ever gives us new technology in Epic Telehealth. It doesn't have a dashboard or any...

Jan 2025
||
(0)
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