Epic Telehealth Comments

 
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User Commentary

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CMIO

Interfacing and Integration

The integration with Epic is perfect. I think the Epic integration is what we were striving for, and...

Sep 2020
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CMIO

Functionality and Upgrades

We are pricing different solutions for our ongoing backup telehealth solutions. Those make up our...

Sep 2020
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CIO

Future Outlook

Epic's telehealth product is still in an infant stage. Some functionality is missing, such as the...

Sep 2020
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CIO

Implementation and Training

We went through most of COVID-19 with another virtual care vendor. Then when we decided to go with...

Sep 2020
 Helpful

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CIO

Future Outlook

Epic's system won't be able to meet all of our needs going forward. There has to be other...

Sep 2020
 Helpful

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CIO

Service and Support

The platform is integrated with our other Epic system, and that is nice. There are some limitations,...

Sep 2020
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Director

Interfacing and Integration

Interoperability is very important to us, but Epic's telemedicine piece doesn't handle...

Sep 2020
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Director

Service and Support

The vendor doesn't offer any telehealth implementation services. Telehealth is new to Epic, and they...

Sep 2020
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CIO

Functionality and Upgrades

One of the challenges is that we can't have multiple people be part of a conference call with Epic's...

Sep 2020
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VP/Other Executive

Interfacing and Integration

The integration is definitely a high score. The product does what Epic said it would do. It is...

Sep 2020
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VP/Other Executive

Lessons Learned

We have learned a lot in the past few months. We underestimated the need for support to help...

Sep 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

For the most part, if we use Epic's products, they avoid charging for every little thing. They...

Sep 2020
 Helpful

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VP/Other Executive

Technology

The biggest area that Epic is missing for telehealth is on-demand care. We are still using Epic’s...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have been using the product as long as we have been doing telehealth, and that has been a few...

Sep 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Unless there is a specific application that we need that requires a different license, a lot of the...

Sep 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

We are not doing eConsults as much. Those are on Epic's road map, and we do have some things set up....

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

Epic has been very supportive during COVID-19. We have an overall implementation director for Epic....

Sep 2020
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Physician

Future Outlook

We were really fortunate that Epic had their product in the works when the pandemic hit. They...

Aug 2020
 Helpful

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Physician

Relationship

We were fortunate that Epic waived all of the implementation fees and connection fees for the visits...

Aug 2020
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Physician

Technology

The biggest challenge with implementing the MyChart video visits is the requirement of using an...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

We have a pretty robust on-demand televisit practice. We take care of thousands of employees, and we...

Aug 2020
 Helpful

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CIO

Future Outlook

What we discovered very recently is that Epic is closer than we thought they were to releasing their...

Aug 2020
 Helpful

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CIO

Relationship

For the most part, Epic does keep their promises. We have had a huge relationship with Epic, so it...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

I think the patients' experience with the platform will get better. The platform is a source of...

Aug 2020
 Helpful

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CMIO

Lessons Learned

We occasionally use other platforms, especially in nursing homes. But our fundamental video visits...

Aug 2020
 Helpful

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CMIO

Service and Support

Epic did well at supporting us during the COVID-19 crisis. They accelerated some features. They are...

Aug 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

Epic is straightforward in their pricing. We have highly received our money’s worth in part because...

Aug 2020
 Helpful

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CMIO

Other Observations & Comments

In 5 or 10 years, we are going to look back at how telemedicine now and wonder how we ever did it....

Aug 2020
 Helpful

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CMIO

Functionality and Upgrades

I would not give the system a very high rating for meeting our functionality needs. There are so...

Aug 2020
 Helpful

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CMIO

Technology

Epic does well at delivering new technology that meets our needs. They do bring something out pretty...

Aug 2020
 Helpful

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CMIO

Relationship

The executives are very involved. An executive of patient engagement flew out to talk with us about...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

While the new native platform is pretty slick and is solving some of the clunky connectivity issues,...

Aug 2020
 Helpful

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CMIO

Future Outlook

Epic is very much a part of our long-term plans. When the pandemic goes away, I don’t think there...

Aug 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

Epic is not nickel-and-diming us. As an example, when they put out additional content for...

Aug 2020
 Helpful

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CMIO

Service and Support

If we have issues with Epic, we generally don’t interact with them by calling or by going through...

Aug 2020
 Helpful

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CMIO

Future Outlook

I can see my satisfaction with Epic being high over the next 12 months because when I look at the...

Aug 2020
 Helpful

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CMIO

Implementation and Training

Epic doesn’t really provide vendor training to end users. Epic markets to large healthcare systems...

Aug 2020
 Helpful

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CMIO

Functionality and Upgrades

When we entered the pandemic and decided that we urgently needed to bring up additional telehealth...

Aug 2020
 Helpful

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Director

Other Observations & Comments

Our scheduled telehealth visits are done with our physicians through Epic's system. Epic's platform...

Aug 2020
 Helpful

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Director

Other Observations & Comments

We are not using the Epic video client yet. There was nothing Epic could have done besides connect...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

There is no nickel-and-diming from Epic. In our case, the solution is very cheap.

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The outcomes are there, but I don't know that they are appreciated all the time. We are missing more...

Aug 2020
 Helpful

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CMIO

Functionality and Upgrades

Epic is not reducing their fees, even though all the healthcare systems are in dire financial...

Aug 2020
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CMIO

Functionality and Upgrades

The telehealth functionality is a good product. It is certainly serving our needs. We are not having...

Aug 2020
 Helpful

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Director

Other Observations & Comments

As far as the training goes, our group takes care of that. Our group uses Epic things, but they do...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

MyChart could have some improvements. It is kind of clunky. I assume that is partly on us because I...

Aug 2020
 Helpful

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Director

Service and Support

Epic is rock solid. We did what they told us to and went back to the foundation to get rid of all...

Aug 2020
 Helpful

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Director

Relationship

Judy Faulkner makes herself available for high-level problems, not at my level but at the next...

Aug 2020
 Helpful

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Director

Service and Support

Epic takes what we have to say and does what they can. I am not as close to Epic as I am with...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Epic's system is a Cadillac. There is nothing else we can do. We get what we pay for. People buy...

Aug 2020
 Helpful

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CMIO

Implementation and Training

We did the implementation of Epic Telehealth in a week, and considering that the process was so...

Aug 2020
 Helpful

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CMIO

Technology

The product is not that polished for the users. It is not that great and is a little clunky.

Aug 2020
 Helpful

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CMIO

Service and Support

Epic's support is great. With the exception of the employees that occasionally slip up, most people...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

MyChart is difficult for patients who are not used to using it. Navigating the system is very...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Epic doesn't offer backup for the provider. For most institutions, Epic's system would be the...

Aug 2020
 Helpful

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Director

Future Outlook

Epic's system is the only solution for telehealth that is part of our long-term plans because...

Aug 2020
 Helpful

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CMIO

Other Observations & Comments

We have discussed integration with our telehealth solutions, but we have not built it out. Looking...

Aug 2020
 Helpful

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CMIO

Relationship

Even in telehealth, Epic has some functional issues, but they have been really great to work with on...

Aug 2020
 Helpful

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Director

Interfacing and Integration

We aren’t having great success with our integration between Epic’s product and our other video...

Aug 2020
 Helpful

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Director

Technology

We went live with Epic’s MyChart video integration a few years ago. When we went live with that...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Our connectivity rates have gone up for the most part, but when we scaled for COVID-19, we had all...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I think Epic is on the right path regarding telehealth, but the user experience is clunky. If Epic...

Aug 2020
 Helpful

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Manager

Relationship

The vendor keeps all of their promises. They are really trustworthy, and they are cautious about...

Jul 2020
 Helpful

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Manager

Implementation and Training

Sometimes the vendor's training just covers a very general level of familiarization with the back...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor's support during the COVID-19 pandemic has been fantastic. The vendor has been readily...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

We are running into a few issues with the product right now, but we are finding they exist more in...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

Considering Epic’s App Orchard, all of the APIs they make available to organizations, and all of the...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The product could be better in providing greater flexibility in the patient experience in terms of...

Jul 2020
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Manager

Technology

We are finding that Epic's software is falling behind other portals and software in terms of...

Jul 2020
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Manager

Service and Support

The vendor is very proactive. As soon as they find an issue from their other customers, Epic lets us...

Jul 2020
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Manager

Relationship

It is easy to escalate issues, and we have access to senior people. Our CEO has calls with Epic's...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

We are in a very weird moment in history, so we are not able to actually see patients. A lot of our...

Jul 2020
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Manager

Future Outlook

I am very likely to recommend the product to others. I can see my satisfaction a year from now still...

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

I find that it is easier to use another system to do virtual visits with patients than it is to use...

Jul 2020
 Helpful

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Physician

Other Observations & Comments

I am quite a transformed believer in the video experience, and the same is true of patients. I feel...

Jul 2020
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Physician

Service and Support

One of the great things about Epic is that they keep their promises. That is basically why they have...

Jul 2020
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Physician

Functionality and Upgrades

A lot of support is required to connect with any given patient. When the MA connects the patient,...

Jul 2020
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Manager

Functionality and Upgrades

The only issue with the system is that Epic needs to make it easier to use. The system is sometimes...

Jul 2020
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Manager

Other Observations & Comments

We have forced the vendor to offer training. We believe that if a vendor is going to give us...

Jul 2020
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Manager

Functionality and Upgrades

The product is working very well because more people are moving toward telehealth because of...

Jul 2020
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Manager

Other Observations & Comments

We use the system in phases. We need to have everything in one application. Instead, patients have...

Jul 2020
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Manager

Service and Support

We had been on another vendor’s solution for telemedicine, but when COVID-19 hit, the solution just...

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

Overall, our experience with the system has been good. The fact that it is integrated is really...

Jul 2020
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CMIO

Functionality and Upgrades

We are doing telemedicine through Epic. We really weren’t doing much until COVID-19 happened, and...