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User Commentary

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Manager

We use Epic's system for billing and documentation, so we just added Epic as the vendor of the video...

Jul 2021
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Manager

Epic does have eCheck-in available. In some areas, we have a nurse-room workflow. Sometimes, areas...

Jul 2021
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Manager

Epic sometimes misses things. For example, the effectiveness of the training could be better. There...

Jul 2021
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Manager

Sometimes, Epic's timelines are off when they promise changes, but Epic does deliver. The timeline...

Jul 2021
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Manager

Patients don't need a separate app with Epic Telehealth, and that is nice and makes the system easy...

Jul 2021
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Manager

Almost every specialty has the option to schedule video visits. That is a nice part of using Epic...

Jul 2021
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Director

Epic's telehealth features are mostly provider facing. There is a way in the system to show whether...

Jul 2021
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Director

Epic doesn't have a real-time patient chat. We aren't sure whether they will be pushed toward that...

Jul 2021
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Director

Epic doesn’t really ask us things; they tell us things. That may be because they are big. I don’t...

Jun 2021
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Director

We would like to see a streamlined patient flow. The vendor could be a little quicker to implement...

Jun 2021
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Director

Epic is doing really well with implementing video solutions within their EMR for providers and...

Jun 2021
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CMIO

Epic's module for telehealth has been superior to all other platforms at this time. And they did...

Jun 2021
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(0)
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Physician

We hate upgrades so much. They aren't smooth. Epic sneaks things in, and we don't know about them...

Jun 2021
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Physician

Telehealth is a moving target. The platform is getting better by leaps and bounds, but our biggest...

Jun 2021
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Physician

Epic only trains our analysts and not our end users. Epic does have ongoing training; we just have...

Jun 2021
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CMIO

Epic Telehealth connects through MyChart. At first, we struggled to connect the solution to MyChart....

May 2021
||
(0)
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CIO

At the beginning of the pandemic, we were struggling to create more efficiencies in our telehealth...

May 2021
||
(0)
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CIO

Sometimes Epic is behind the curve. They need to focus on telehealth technology and device...

May 2021
||
(0)
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CTO

Epic Telehealth works seamlessly with MyChart. Our patients can easily log in and open the visit. We...

May 2021
||
(0)
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CTO

There were several vendors who focused on the telehealth area before Epic did. The timing of Epic...

May 2021
||
(0)
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VP/Other Executive

We transitioned from leveraging another platform to using Epic Telehealth, and we took a step back...

May 2021
||
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VP/Other Executive

We had several major issues after we went live that had nothing to do with us. The issues were Epic,...

May 2021
||
(0)
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VP/Other Executive

Besides some issues we have had, the Epic video platform has worked really well. We have not had...

May 2021
||
(0)
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CMO

We started using Epic Telehealth during the pandemic. Before that, getting a telehealth solution was...

May 2021
||
(0)
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CMO

In Epic Telehealth, patients use their MyChart accounts and check themselves in for appointments....

May 2021
||
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CMO

We are really working to educate our office staff and make sure that they can schedule visits...

May 2021
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CMO

Epic provides release notes and similar things when there is an upgrade. Initially, the solution was...

May 2021
||
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CMIO

Epic has invested quite heavily in the telehealth area, and they have a trajectory to create some...

May 2021
||
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CMIO

We developed a lot of our own training materials because they needed to be more specific to our...

May 2021
||
(0)
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CMIO

We are looking for Epic to provide a number of functional enhancements. Our only challenge at the...

May 2021
||
(0)
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CMIO

Epic tends to have slow development and delivery cycles, and that can be problematic. Epic builds a...

May 2021
||
(0)
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CMIO

Epic Telehealth is just as easy to use as the rest of Epic's products are. We can perform all of the...

May 2021
||
(0)
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CMIO

We have a pretty deep relationship with our technical support team from Epic. Epic has highly...

May 2021
||
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CMIO

We have had access to Epic's leadership to get the results we have needed. If there is a challenge,...

May 2021
||
(0)
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CMIO

The likelihood of me recommending Epic Telehealth is pretty high, although someone would have to buy...

May 2021
||
(0)
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CMIO

The system is very diverse and flexible across ambulatory and inpatient environments for all types...

May 2021
||
(0)
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CIO

We did our own integration with another platform that Epic recommended at the time. Since then, we...

May 2021
||
(0)
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CMIO

COVID-19 changed telehealth overnight. Even with the clinics being opened up again, schedules...

May 2021
||
(0)
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CIO

We have been using the system for a few years. When we originally implemented it, we had one...

May 2021
||
(0)
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CIO

Overall, we are super happy with Epic Telehealth. The integration with MyChart is really beneficial...

May 2021
||
(0)
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CIO

Epic Telehealth is going through quarterly cycle developments, and I think Epic will continue to...

May 2021
||
(0)
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CIO

Epic’s strategy team and support team for the telehealth product have been fantastic. The product...

May 2021
||
(0)
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Manager

Our implementation went pretty seamlessly. Even though it was during the COVID-19 crisis and...

May 2021
||
(0)
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Manager

There are always going to be some technical gaps on the patient side, so I don’t think the product...

May 2021
||
(0)
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Manager

I would say the lack of screen sharing is the biggest complaint from our provider groups, and that...

May 2021
||
(0)
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Manager

The integration is very seamless. We launched an interface with a group that was using a different...

May 2021
||
(0)
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Manager

Epic’s system is very easy to use if someone is familiar with the MyChart application, but if it is...

May 2021
||
(0)
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Manager

The Epic team that we work with is great. They actually attend our operations calls. I probably get...

May 2021
||
(0)
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Manager

We had an executive account manager who was involved during the deployment. But we want more...

May 2021
||
(0)
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Manager

I would tell others that Epic’s solution helps patients get access to care as quickly as possible....

May 2021
||
(0)
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VP/Other Executive

Epic Telehealth was underutilized until COVID-19 started. During the COVID-19 pandemic, the system...

May 2021
||
(0)
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VP/Other Executive

I don't know whether Epic is overcharging or nickel-and-diming. Their charges are more like...

May 2021
||
(0)
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VP/Other Executive

The product is not as good as it should be in terms of integration. It is hard to be an all-Epic...

May 2021
||
(0)
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VP/Other Executive

Epic Telehealth is an integrated product, so we can leverage many tools. Since Epic's products are...

Apr 2021
||
(0)
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VP/Other Executive

Epic’s pricing structure needs to be looked at. Beyond that, there is nothing they need to improve.

Apr 2021
||
(0)
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Manager

Epic has a lot of cross-platform functionality. An Epic organization can talk to another Epic...

Apr 2021
||
(0)
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Manager

Before COVID-19, Epic was about at par in terms of advancing telehealth. They once had what they...

Apr 2021
||
(0)
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Manager

Prior to COVID-19, Epic opened up what is called Context Aware Linking, meaning that the process...

Apr 2021
||
(0)
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Director

Our experience with Epic Telehealth has been fantastic. I am very impressed with the response and...

Apr 2021
||
(0)
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Director

We have had a couple of times when the system has had downtime or outages. If we are doing a video...

Apr 2021
||
(0)
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Director

Epic Telehealth is so much better than the previous platform that we had. We had some issues with...

Apr 2021
||
(0)
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Manager

We get told by Epic that some things are in the next upgrade or that we can do something after...

Mar 2021
||
(0)
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Manager

With Epic, we basically deal with whoever. We get one representative assigned to us, and that person...

Mar 2021
||
(0)
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Manager

We have had billing issues with Epic Telehealth, and there have been some things that have come up...

Mar 2021
||
(0)
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Manager

Epic Telehealth is not easy to use. It is a great product, but there is a lot on the screen, and the...

Mar 2021
||
(0)
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Manager

We now have a telehealth technical support representative with Epic Telehealth. When I first started...

Mar 2021
||
(0)
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Manager

We went through some struggles trying to find a good system for video visits that would integrate...

Mar 2021
||
(0)
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Manager

Epic Telehealth has worked really well for us, and Epic works with us through upgrades. Epic is...

Mar 2021
||
(0)
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Manager

We are on our own with the web support for the video visits and telehealth. Once we get our build in...

Mar 2021
||
(0)
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VP/Other Executive

We use Epic Telehealth for scheduling video visits and on-demand video visits. We use the system to...

Jan 2021
||
(0)
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VP/Other Executive

Epic has excellent support. They give us all of the security updates and make sure that we are...

Jan 2021
||
(0)
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Director

Epic is not the easiest or friendliest tool to use. The problem with Epic Telehealth would be the...

Dec 2020
||
(0)
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Director

We were already on Epic when COVID-19 hit, and patients stopped coming into our practices. Our...

Dec 2020
||
(0)
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CMIO

A great thing about the software is that it is totally integrated, and that is huge. I want...

Nov 2020
||
(0)
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CMIO

Epic has really done well at supporting us during the COVID-19 crisis. I love the vendor’s pricing...

Nov 2020
||
(0)
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CNO

We are not great at measuring our outcomes. We know we have driven more visits, but measuring...

Oct 2020
||
(0)
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CNO

We were using telehealth before COVID-19 exploded, but Epic really stepped up and helped us scale....

Oct 2020
||
(0)
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CIO

From a telehealth perspective, the bane of our existence when it comes to Epic has been in the user...

Oct 2020
||
(0)
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Director

Patients have to sign up to be part of MyChart. For the video visits to work with Vidyo's software,...

Oct 2020
||
(0)
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Director

We are not scheduling physician-to-physician consultations in the Epic system. We aren't using...

Oct 2020
||
(0)
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Director

Epic has supported us very well through COVID-19. Epic has great information. They have really great...

Oct 2020
||
(0)
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Director

The Epic system isn't cheap by any stretch of the imagination, but it does work pretty well,...

Oct 2020
||
(0)
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Director

Epic's fully integrated products are pretty smooth and seamless. But the system is a little weak for...

Oct 2020
||
(0)
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Director

Epic is pretty good at training. The documentation and training resources are pretty good. The...

Oct 2020
||
(0)
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Director

A big piece we seem to be missing in the product is a native SMS. However, Epic is very good at...

Oct 2020
||
(0)
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VP/Other Executive

Epic is very proactive. As soon as they find out about issues from other customers or on their own...

Oct 2020
||
(0)
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VP/Other Executive

It is easy for us to escalate issues. We have access to senior people. Our CEO has somewhat regular...

Oct 2020
||
(0)
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VP/Other Executive

I don’t have to reach out much beyond the TS or the technical coordinator level in most cases, so I...

Oct 2020
||
(0)
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VP/Other Executive

We are in a very weird moment in history; for a while, we were not able to actually see patients....

Oct 2020
||
(0)
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VP/Other Executive

If an organization were using Epic, I don’t know what else I would recommend to them because they...

Oct 2020
||
(0)
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VP/Other Executive

The support from Epic is fantastic. The support people are readily available. A lot of resources...

Oct 2020
||
(0)
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VP/Other Executive

Epic is a trustworthy vendor. They are cautious about committing, but once they commit, they follow...

Oct 2020
||
(0)
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VP/Other Executive

Sometimes Epic’s training just covers how to familiarize ourselves with the back end of the...

Oct 2020
||
(0)
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VP/Other Executive

We are running into a few issues right now, but I think we are finding that they exist mostly within...

Oct 2020
||
(0)
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VP/Other Executive

I would give Epic high marks for supporting our integration goals. Between the App Orchard, all the...

Oct 2020
||
(0)
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VP/Other Executive

There could be some greater flexibility in what the patient experience is in getting set up for...

Oct 2020
||
(0)
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VP/Other Executive

Epic's solution is falling behind other portals and software in terms of different modes of...

Oct 2020
||
(0)
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CMIO

We struggle with a workflow for checking in. There is a check-in call the day of a procedure. In our...

Sep 2020
||
(0)
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CMIO

Epic is coming out with increased functionality. They are definitely part of our long-term plans....

Sep 2020
||
(0)
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CMIO

Epic hasn't nickel-and-dimed us. There is a set price, and I haven't had any price issues with the vendor....

Sep 2020
||
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CMIO

The implementation was very effective. We didn't leverage Epic's services for training; we used our...

Sep 2020
||
(0)
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CMIO

I am docking Epic on integration. It is difficult at times to tell who is at fault when things don't...

Sep 2020
||
(0)
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CMIO

The vendor's support people are very responsive. I have zero complaints about our communication with...

Sep 2020
||
(0)
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CMIO

The integration with Epic is perfect. I think the Epic integration is what we were striving for, and...

Sep 2020
||
(0)
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CMIO

We are pricing different solutions for our ongoing backup telehealth solutions. Those make up our...

Sep 2020
||
(0)
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CIO

Epic's telehealth product is still in an infant stage. Some functionality is missing, such as the...

Sep 2020
||
(0)
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CIO

We went through most of COVID-19 with another virtual care vendor. Then when we decided to go with...

Sep 2020
||
(0)
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CIO

Epic's system won't be able to meet all of our needs going forward. There has to be other...

Sep 2020
||
(0)
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CIO

The platform is integrated with our other Epic system, and that is nice. There are some limitations,...

Sep 2020
||
(0)
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Director

Interoperability is very important to us, but Epic's telemedicine piece doesn't handle...

Sep 2020
||
(0)
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Director

The vendor doesn't offer any telehealth implementation services. Telehealth is new to Epic, and they...

Sep 2020
||
(0)
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CIO

One of the challenges is that we can't have multiple people be part of a conference call with Epic's...

Sep 2020
||
(0)
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VP/Other Executive

The integration is definitely a high score. The product does what Epic said it would do. It is...

Sep 2020
||
(0)
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VP/Other Executive

We have learned a lot in the past few months. We underestimated the need for support to help...

Sep 2020
||
(0)
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VP/Other Executive

For the most part, if we use Epic's products, they avoid charging for every little thing. They...

Sep 2020
||
(0)
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VP/Other Executive

The biggest area that Epic is missing for telehealth is on-demand care. We are still using Epic’s...

Sep 2020
||
(0)
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VP/Other Executive

We have been using the product as long as we have been doing telehealth, and that has been a few...

Sep 2020
||
(0)
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Analyst/Coordinator

Unless there is a specific application that we need that requires a different license, a lot of the...

Sep 2020
||
(0)
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Analyst/Coordinator

We are not doing eConsults as much. Those are on Epic's road map, and we do have some things set up....

Sep 2020
||
(0)
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Analyst/Coordinator

Epic has been very supportive during COVID-19. We have an overall implementation director for Epic....

Sep 2020
||
(0)
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Physician

We were really fortunate that Epic had their product in the works when the pandemic hit. They...

Aug 2020
||
(0)
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Physician

We were fortunate that Epic waived all of the implementation fees and connection fees for the visits...

Aug 2020
||
(0)
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Physician

The biggest challenge with implementing the MyChart video visits is the requirement of using an...

Aug 2020
||
(0)
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CIO

We have a pretty robust on-demand televisit practice. We take care of thousands of employees, and we...

Aug 2020
||
(0)
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CIO

What we discovered very recently is that Epic is closer than we thought they were to releasing their...

Aug 2020
||
(0)
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CIO

For the most part, Epic does keep their promises. We have had a huge relationship with Epic, so it...

Aug 2020
||
(0)
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CIO

I think the patients' experience with the platform will get better. The platform is a source of...

Aug 2020
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CMIO

We occasionally use other platforms, especially in nursing homes. But our fundamental video visits...

Aug 2020
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CMIO

Epic did well at supporting us during the COVID-19 crisis. They accelerated some features. They are...

Aug 2020
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CMIO

Epic is straightforward in their pricing. We have highly received our money’s worth in part because...

Aug 2020
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CMIO

In 5 or 10 years, we are going to look back at how telemedicine now and wonder how we ever did it....

Aug 2020
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CMIO

I would not give the system a very high rating for meeting our functionality needs. There are so...

Aug 2020
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CMIO

Epic does well at delivering new technology that meets our needs. They do bring something out pretty...

Aug 2020
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CMIO

The executives are very involved. An executive of patient engagement flew out to talk with us about...

Aug 2020
||
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Manager

While the new native platform is pretty slick and is solving some of the clunky connectivity issues,...

Aug 2020
||
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CMIO

Epic is very much a part of our long-term plans. When the pandemic goes away, I don’t think there...

Aug 2020
||
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CMIO

Epic is not nickel-and-diming us. As an example, when they put out additional content for...

Aug 2020
||
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CMIO

If we have issues with Epic, we generally don’t interact with them by calling or by going through...

Aug 2020
||
(0)
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CMIO

I can see my satisfaction with Epic being high over the next 12 months because when I look at the...

Aug 2020
||
(0)
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CMIO

Epic doesn’t really provide vendor training to end users. Epic markets to large healthcare systems...

Aug 2020
||
(0)
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CMIO

When we entered the pandemic and decided that we urgently needed to bring up additional telehealth...

Aug 2020
||
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Director

Our scheduled telehealth visits are done with our physicians through Epic's system. Epic's platform...

Aug 2020
||
(0)
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Director

We are not using the Epic video client yet. There was nothing Epic could have done besides connect...

Aug 2020
||
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Director

There is no nickel-and-diming from Epic. In our case, the solution is very cheap.

Aug 2020
||
(0)
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Director

The outcomes are there, but I don't know that they are appreciated all the time. We are missing more...

Aug 2020
||
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CMIO

Epic is not reducing their fees, even though all the healthcare systems are in dire financial...

Aug 2020
||
(0)
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CMIO

The telehealth functionality is a good product. It is certainly serving our needs. We are not having...

Aug 2020
||
(0)
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Director

As far as the training goes, our group takes care of that. Our group uses Epic things, but they do...

Aug 2020
||
(0)
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Director

MyChart could have some improvements. It is kind of clunky. I assume that is partly on us because I...

Aug 2020
||
(0)
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Director

Epic is rock solid. We did what they told us to and went back to the foundation to get rid of all...

Aug 2020
||
(0)
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Director

Judy Faulkner makes herself available for high-level problems, not at my level but at the next...

Aug 2020
||
(0)
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Director

Epic takes what we have to say and does what they can. I am not as close to Epic as I am with...

Aug 2020
||
(0)
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Director

Epic's system is a Cadillac. There is nothing else we can do. We get what we pay for. People buy...

Aug 2020
||
(0)
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CMIO

We did the implementation of Epic Telehealth in a week, and considering that the process was so...

Aug 2020
||
(0)
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CMIO

The product is not that polished for the users. It is not that great and is a little clunky.

Aug 2020
||
(0)
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CMIO

Epic's support is great. With the exception of the employees that occasionally slip up, most people...

Aug 2020
||
(0)
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Director

MyChart is difficult for patients who are not used to using it. Navigating the system is very...

Aug 2020
||
(0)
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Director

Epic doesn't offer backup for the provider. For most institutions, Epic's system would be the...

Aug 2020
||
(0)
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Director

Epic's system is the only solution for telehealth that is part of our long-term plans because...

Aug 2020
||
(0)
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CMIO

We have discussed integration with our telehealth solutions, but we have not built it out. Looking...

Aug 2020
||
(0)
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CMIO

Even in telehealth, Epic has some functional issues, but they have been really great to work with on...

Aug 2020
||
(0)
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Director

We aren’t having great success with our integration between Epic’s product and our other video...

Aug 2020
||
(0)
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Director

We went live with Epic’s MyChart video integration a few years ago. When we went live with that...

Aug 2020
||
(0)
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Director

Our connectivity rates have gone up for the most part, but when we scaled for COVID-19, we had all...

Aug 2020
||
(0)
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Director

I think Epic is on the right path regarding telehealth, but the user experience is clunky. If Epic...

Aug 2020
||
(0)
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