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User Commentary

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VP/Other Executive

Functionality and Upgrades

We use Epic Telehealth for scheduling video visits and on-demand video visits. We use the system to...

Jan 2021
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VP/Other Executive

Service and Support

Epic has excellent support. They give us all of the security updates and make sure that we are...

Jan 2021
(0)
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Director

Functionality and Upgrades

Epic is not the easiest or friendliest tool to use. The problem with Epic Telehealth would be the...

Dec 2020
(0)
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Director

Interfacing and Integration

We were already on Epic when COVID-19 hit, and patients stopped coming into our practices. Our...

Dec 2020
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CMIO

Interfacing and Integration

A great thing about the software is that it is totally integrated, and that is huge. I want...

Nov 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Epic has really done well at supporting us during the COVID-19 crisis. I love the vendor’s pricing...

Nov 2020
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CNO

Other Observations & Comments

We are not great at measuring our outcomes. We know we have driven more visits, but measuring...

Oct 2020
(0)
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CNO

Service and Support

We were using telehealth before COVID-19 exploded, but Epic really stepped up and helped us scale....

Oct 2020
(0)
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CIO

Functionality and Upgrades

From a telehealth perspective, the bane of our existence when it comes to Epic has been in the user...

Oct 2020
(0)
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Director

Functionality and Upgrades

Patients have to sign up to be part of MyChart. For the video visits to work with Vidyo's software,...

Oct 2020
(0)
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Director

Functionality and Upgrades

We are not scheduling physician-to-physician consultations in the Epic system. We aren't using...

Oct 2020
(0)
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Director

Service and Support

Epic has supported us very well through COVID-19. Epic has great information. They have really great...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The Epic system isn't cheap by any stretch of the imagination, but it does work pretty well,...

Oct 2020
(0)
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Director

Interfacing and Integration

Epic's fully integrated products are pretty smooth and seamless. But the system is a little weak for...

Oct 2020
(0)
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Director

Implementation and Training

Epic is pretty good at training. The documentation and training resources are pretty good. The...

Oct 2020
(0)
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Director

Service and Support

A big piece we seem to be missing in the product is a native SMS. However, Epic is very good at...

Oct 2020
(0)
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VP/Other Executive

Relationship

Epic is very proactive. As soon as they find out about issues from other customers or on their own...

Oct 2020
(0)
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VP/Other Executive

Relationship

It is easy for us to escalate issues. We have access to senior people. Our CEO has somewhat regular...

Oct 2020
(0)
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VP/Other Executive

Relationship

I don’t have to reach out much beyond the TS or the technical coordinator level in most cases, so I...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are in a very weird moment in history; for a while, we were not able to actually see patients....

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

If an organization were using Epic, I don’t know what else I would recommend to them because they...

Oct 2020
(0)
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VP/Other Executive

Service and Support

The support from Epic is fantastic. The support people are readily available. A lot of resources...

Oct 2020
(0)
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VP/Other Executive

Relationship

Epic is a trustworthy vendor. They are cautious about committing, but once they commit, they follow...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

Sometimes Epic’s training just covers how to familiarize ourselves with the back end of the...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are running into a few issues right now, but I think we are finding that they exist mostly within...

Oct 2020
(0)
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VP/Other Executive

Interfacing and Integration

I would give Epic high marks for supporting our integration goals. Between the App Orchard, all the...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There could be some greater flexibility in what the patient experience is in getting set up for...

Oct 2020
(0)
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VP/Other Executive

Technology

Epic's solution is falling behind other portals and software in terms of different modes of...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

We struggle with a workflow for checking in. There is a check-in call the day of a procedure. In our...

Sep 2020
(0)
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CMIO

Future Outlook

Epic is coming out with increased functionality. They are definitely part of our long-term plans....

Sep 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Epic hasn't nickel-and-dimed us. There is a set price, and I haven't had any price issues with the vendor....

Sep 2020
(0)
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CMIO

Implementation and Training

The implementation was very effective. We didn't leverage Epic's services for training; we used our...

Sep 2020
(0)
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CMIO

Interfacing and Integration

I am docking Epic on integration. It is difficult at times to tell who is at fault when things don't...

Sep 2020
(0)
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CMIO

Service and Support

The vendor's support people are very responsive. I have zero complaints about our communication with...

Sep 2020
(0)
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CMIO

Interfacing and Integration

The integration with Epic is perfect. I think the Epic integration is what we were striving for, and...

Sep 2020
(0)
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CMIO

Functionality and Upgrades

We are pricing different solutions for our ongoing backup telehealth solutions. Those make up our...

Sep 2020
(0)
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CIO

Future Outlook

Epic's telehealth product is still in an infant stage. Some functionality is missing, such as the...

Sep 2020
(0)
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CIO

Implementation and Training

We went through most of COVID-19 with another virtual care vendor. Then when we decided to go with...

Sep 2020
(0)
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CIO

Future Outlook

Epic's system won't be able to meet all of our needs going forward. There has to be other...

Sep 2020
(0)
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CIO

Service and Support

The platform is integrated with our other Epic system, and that is nice. There are some limitations,...

Sep 2020
(0)
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Director

Interfacing and Integration

Interoperability is very important to us, but Epic's telemedicine piece doesn't handle...

Sep 2020
(0)
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Director

Service and Support

The vendor doesn't offer any telehealth implementation services. Telehealth is new to Epic, and they...

Sep 2020
(0)
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CIO

Functionality and Upgrades

One of the challenges is that we can't have multiple people be part of a conference call with Epic's...

Sep 2020
(0)
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VP/Other Executive

Interfacing and Integration

The integration is definitely a high score. The product does what Epic said it would do. It is...

Sep 2020
(0)
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VP/Other Executive

Lessons Learned

We have learned a lot in the past few months. We underestimated the need for support to help...

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

For the most part, if we use Epic's products, they avoid charging for every little thing. They...

Sep 2020
(0)
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VP/Other Executive

Technology

The biggest area that Epic is missing for telehealth is on-demand care. We are still using Epic’s...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have been using the product as long as we have been doing telehealth, and that has been a few...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Unless there is a specific application that we need that requires a different license, a lot of the...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

We are not doing eConsults as much. Those are on Epic's road map, and we do have some things set up....

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Epic has been very supportive during COVID-19. We have an overall implementation director for Epic....

Sep 2020
(0)
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Physician

Future Outlook

We were really fortunate that Epic had their product in the works when the pandemic hit. They...

Aug 2020
(0)
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Physician

Relationship

We were fortunate that Epic waived all of the implementation fees and connection fees for the visits...

Aug 2020
(0)
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Physician

Technology

The biggest challenge with implementing the MyChart video visits is the requirement of using an...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We have a pretty robust on-demand televisit practice. We take care of thousands of employees, and we...

Aug 2020
(0)
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CIO

Future Outlook

What we discovered very recently is that Epic is closer than we thought they were to releasing their...

Aug 2020
(0)
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CIO

Relationship

For the most part, Epic does keep their promises. We have had a huge relationship with Epic, so it...

Aug 2020
(0)
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CIO

Functionality and Upgrades

I think the patients' experience with the platform will get better. The platform is a source of...

Aug 2020
(0)
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CMIO

Lessons Learned

We occasionally use other platforms, especially in nursing homes. But our fundamental video visits...

Aug 2020
(0)
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CMIO

Service and Support

Epic did well at supporting us during the COVID-19 crisis. They accelerated some features. They are...

Aug 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Epic is straightforward in their pricing. We have highly received our money’s worth in part because...

Aug 2020
(0)
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CMIO

Other Observations & Comments

In 5 or 10 years, we are going to look back at how telemedicine now and wonder how we ever did it....

Aug 2020
(0)
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CMIO

Functionality and Upgrades

I would not give the system a very high rating for meeting our functionality needs. There are so...

Aug 2020
(0)
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CMIO

Technology

Epic does well at delivering new technology that meets our needs. They do bring something out pretty...

Aug 2020
(0)
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CMIO

Relationship

The executives are very involved. An executive of patient engagement flew out to talk with us about...

Aug 2020
(0)
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Manager

Interfacing and Integration

While the new native platform is pretty slick and is solving some of the clunky connectivity issues,...

Aug 2020
(0)
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CMIO

Future Outlook

Epic is very much a part of our long-term plans. When the pandemic goes away, I don’t think there...

Aug 2020
(0)
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 or  to see details.

CMIO

ROI / Cost (care and feeding)

Epic is not nickel-and-diming us. As an example, when they put out additional content for...

Aug 2020
(0)
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CMIO

Service and Support

If we have issues with Epic, we generally don’t interact with them by calling or by going through...

Aug 2020
(0)
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CMIO

Future Outlook

I can see my satisfaction with Epic being high over the next 12 months because when I look at the...

Aug 2020
(0)
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CMIO

Implementation and Training

Epic doesn’t really provide vendor training to end users. Epic markets to large healthcare systems...

Aug 2020
(0)
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CMIO

Functionality and Upgrades

When we entered the pandemic and decided that we urgently needed to bring up additional telehealth...

Aug 2020
(0)
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Director

Other Observations & Comments

Our scheduled telehealth visits are done with our physicians through Epic's system. Epic's platform...

Aug 2020
(0)
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Director

Other Observations & Comments

We are not using the Epic video client yet. There was nothing Epic could have done besides connect...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

There is no nickel-and-diming from Epic. In our case, the solution is very cheap.

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The outcomes are there, but I don't know that they are appreciated all the time. We are missing more...

Aug 2020
(0)
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CMIO

Functionality and Upgrades

Epic is not reducing their fees, even though all the healthcare systems are in dire financial...

Aug 2020
(0)
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CMIO

Functionality and Upgrades

The telehealth functionality is a good product. It is certainly serving our needs. We are not having...

Aug 2020
(0)
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Director

Other Observations & Comments

As far as the training goes, our group takes care of that. Our group uses Epic things, but they do...

Aug 2020
(0)
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Director

Functionality and Upgrades

MyChart could have some improvements. It is kind of clunky. I assume that is partly on us because I...

Aug 2020
(0)
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Director

Service and Support

Epic is rock solid. We did what they told us to and went back to the foundation to get rid of all...

Aug 2020
(0)
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Director

Relationship

Judy Faulkner makes herself available for high-level problems, not at my level but at the next...

Aug 2020
(0)
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Director

Service and Support

Epic takes what we have to say and does what they can. I am not as close to Epic as I am with...

Aug 2020
(0)
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Director

Functionality and Upgrades

Epic's system is a Cadillac. There is nothing else we can do. We get what we pay for. People buy...

Aug 2020
(0)
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CMIO

Implementation and Training

We did the implementation of Epic Telehealth in a week, and considering that the process was so...

Aug 2020
(0)
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CMIO

Technology

The product is not that polished for the users. It is not that great and is a little clunky.

Aug 2020
(0)
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CMIO

Service and Support

Epic's support is great. With the exception of the employees that occasionally slip up, most people...

Aug 2020
(0)
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Director

Functionality and Upgrades

MyChart is difficult for patients who are not used to using it. Navigating the system is very...

Aug 2020
(0)
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Director

Functionality and Upgrades

Epic doesn't offer backup for the provider. For most institutions, Epic's system would be the...

Aug 2020
(0)
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Director

Future Outlook

Epic's system is the only solution for telehealth that is part of our long-term plans because...

Aug 2020
(0)
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CMIO

Other Observations & Comments

We have discussed integration with our telehealth solutions, but we have not built it out. Looking...

Aug 2020
(0)
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CMIO

Relationship

Even in telehealth, Epic has some functional issues, but they have been really great to work with on...

Aug 2020
(0)
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Director

Interfacing and Integration

We aren’t having great success with our integration between Epic’s product and our other video...

Aug 2020
(0)
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Director

Technology

We went live with Epic’s MyChart video integration a few years ago. When we went live with that...

Aug 2020
(0)
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Director

Functionality and Upgrades

Our connectivity rates have gone up for the most part, but when we scaled for COVID-19, we had all...

Aug 2020
(0)
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Director

Functionality and Upgrades

I think Epic is on the right path regarding telehealth, but the user experience is clunky. If Epic...

Aug 2020
(0)
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Physician

Functionality and Upgrades

I find that it is easier to use another system to do virtual visits with patients than it is to use...

Jul 2020
(0)
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Physician

Other Observations & Comments

I am quite a transformed believer in the video experience, and the same is true of patients. I feel...

Jul 2020
(0)
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Physician

Service and Support

One of the great things about Epic is that they keep their promises. That is basically why they have...

Jul 2020
(0)
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Physician

Functionality and Upgrades

A lot of support is required to connect with any given patient. When the MA connects the patient,...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The only issue with the system is that Epic needs to make it easier to use. The system is sometimes...

Jul 2020
(0)
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Manager

Other Observations & Comments

We have forced the vendor to offer training. We believe that if a vendor is going to give us...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The product is working very well because more people are moving toward telehealth because of...

Jul 2020
(0)
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Manager

Other Observations & Comments

We use the system in phases. We need to have everything in one application. Instead, patients have...

Jul 2020
(0)
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Manager

Service and Support

We had been on another vendor’s solution for telemedicine, but when COVID-19 hit, the solution just...

Jul 2020
(0)
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Physician

Functionality and Upgrades

Overall, our experience with the system has been good. The fact that it is integrated is really...

Jul 2020
(0)
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CMIO

Functionality and Upgrades

We are doing telemedicine through Epic. We really weren’t doing much until COVID-19 happened, and...

Jul 2020
(0)
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Director

Other Observations & Comments

There weren't a lot of implementation services. There was a lot of self-guided building. We mostly...

Jul 2020
(0)
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Director

Implementation and Training

Most of the training from Epic is in the form of documentation, and we go through that...

Jul 2020
(0)
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Director

Technology

When using Epic Telehealth, there is a caveat because providers actually have two software solutions...

Jul 2020
(0)
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Director

Functionality and Upgrades

There is definitely some functionality that other products have in terms of quickly getting into the...

Jul 2020
(0)
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Director

Future Outlook

I think my overall satisfaction will be higher in a year. I think Epic is definitely focused on the...

Jul 2020
(0)
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CIO

Other Observations & Comments

We have seen a huge explosion in the need for telemedicine. We greatly increased our daily visits....

Jun 2020
(0)
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CIO

Functionality and Upgrades

I expected the system to be like FaceTime. The person who demonstrated the system was great. But the...

Jun 2020
(0)
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Director

Other Observations & Comments

Things with Epic Telehealth are going well, but when it comes to doing a video visit, Epic is...

Jun 2020
(0)
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VP/Other Executive

Technology

We are always going to continue to look at Epic’s telehealth capabilities. We already pay for the...

Jun 2020
(0)
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COO

Other Observations & Comments

Epic Telehealth is the best solution. We are looking to find the best way to make a virtual visit...

Jun 2020
(0)
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COO

Other Observations & Comments

I like Epic Telehealth based on solid data. We are going through a struggle right now within our...

Jun 2020
(0)
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CIO

Functionality and Upgrades

There has been a lot of difficulty with the third-party vendor that does Epic’s deep integration...

May 2020
(0)
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CIO

Relationship

Doctors really like the integration with Epic Telehealth. The integration makes things easier. Epic...

May 2020
(0)
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CIO

ROI / Cost (care and feeding)

Epic has been wonderful about not charging for every little thing. In terms of the growth that we...

May 2020
(0)
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CIO

Functionality and Upgrades

Epic's system has gotten so complex that it really overwhelms a lot of people. It is a challenge to...

May 2020
(0)
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CIO

Functionality and Upgrades

We used Epic Telehealth for years, but we didn't use it a lot until the COVID-19 pandemic. The...

May 2020
(0)
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CIO

Functionality and Upgrades

A common frustration with Epic Telehealth is that if we are working on Haiku or Canto and doing...

May 2020
(0)
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CIO

Functionality and Upgrades

Doctors across the country are using a third-party dialer with Epic Telehealth, and that makes...

May 2020
(0)
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CIO

Technology

Epic is saying they are going to bring up their own video software instead of using a third party,...

May 2020
(0)
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CIO

Service and Support

Epic Telehealth is going to be the foundation of what we are doing. But if the vendor doesn’t fix...

May 2020
(0)
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CIO

Functionality and Upgrades

The neat thing about Epic Telehealth is that we don’t have to do a lot of work if we are already...

May 2020
(0)
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CIO

Other Observations & Comments

I wouldn’t necessarily say there is anything special for Epic Telehealth, and people are obviously...

May 2020
(0)
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CEO/President

Other Observations & Comments

We use Epic's EMR, but we had not enabled telemedicine; we were doing eVisits already for a limited...

Apr 2020
(0)
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CEO/President

Technology

The patients have to at least have access to the technology and have MyChart because they have to...

Apr 2020
(0)
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CEO/President

Technology

If a patient has an outstanding balance, there will be a pop-up saying that and asking for a...

Apr 2020
(0)
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CEO/President

Other Observations & Comments

Epic has been good and very supportive. The licensing fees were one of the biggest reasons we held...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The problems with the product can be so complex, and there is no easy way for Epic to even help....

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is just too complex and unreliable to scale. We can't use it with new patients. The...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have a team that manages the Epic platform. We just tell the team members what we need, and they...

Apr 2020
(0)
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VP/Other Executive

Relationship

Epic mostly keeps their promises, but they are reactionary, not proactive. I don't hear from any of...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is really clunky and unreliable. It isn't user friendly. It is really hard to train on a...

Apr 2020
(0)
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Director

Other Observations & Comments

I hope that Epic continues to work on making sure Epic Telehealth provides a clean patient...

Feb 2020
(0)
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Director

Relationship

I love that Epic is excited about Epic Telehealth, and I love the patient experience. The system...

Feb 2020
(0)
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