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Epic Telehealth Commentary
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Schafer Jackson
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User Commentary

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Director

Value

Epic avoids charging for every little thing. A lot of things for Epic Telehealth were in our...

Oct 2024
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Director

Operations

We use another vendor as our middleman with Epic, so we don't have a direct point of contact with...

Oct 2024
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Director

Product

No product is absolutely perfect. I think the user experience for Epic Telehealth is very good, but...

Oct 2024
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VP/Other Executive

Product

Epic Telehealth works as designed, and we have experienced almost no performance issues with the platform....

Aug 2024
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VP/Other Executive

Relationship, Value

I would tell others in the virtual care space that they should decide whether to work with Epic...

Aug 2024
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VP/Other Executive

Loyalty, Product

Some of the things that the vendor could improve in the system would be its scheduling functionality...

Aug 2024
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VP/Other Executive

Product

One thing that makes Epic Telehealth convenient is the ability to connect with providers without...

Aug 2024
||
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Director

Product

I really like the tight integration of Epic Telehealth with Epic and the reliability that the system...

Aug 2024
||
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Director

Product

Epic Telehealth is perfect for family members, but we are still not doing well with adding...

Aug 2024
||
(0)
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Director

Product, Value

For the population we are using Epic Telehealth in, the patient experience is a high positive...

Aug 2024
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Director

Relationship

One improvement Epic could make would be to accelerate their timelines for functionality. I...

Jul 2024
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Director

Relationship

Whether the vendor keeps their promises depends on their development road map. We may also have...

Jul 2024
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Director

Loyalty, Product

The vendor is developing multiparty functionality, specifically around adding interpreters. That is...

Jul 2024
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Director

Loyalty, Value

Epic's product was definitely not ready for prime time right out of the box. That is why we piloted...

Jul 2024
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Director

Loyalty, Product

Epic Telehealth is a quality product that has amazing uptime. Its reliability is high. However,...

Jul 2024
||
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Director

Relationship

If I could give Epic a score higher than perfect for executive involvement, I would do it. Epic is...

Jul 2024
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Director

Product

Epic Telehealth has only recently been able to handle more than five participants. That has forced...

Jul 2024
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Analyst/Coordinator

Product, Value

During the pandemic, Epic Telehealth was our primary telehealth solution. We are using it for...

Jun 2024
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Analyst/Coordinator

Loyalty

Epic will tell us when they are doing upgrades, and they will give us upgrade dates, but it is on us...

Jun 2024
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Analyst/Coordinator

Value

Epic's systems are expensive, and the prices of those systems are relative. Epic is a little...

Jun 2024
||
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Analyst/Coordinator

Product

The integration between Zoom's system and Epic Telehealth doesn't allow for multipanel visits, so we...

Jun 2024
||
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Director

Product

We have Epic Telehealth integrated in the EHR. There is a nondual app situation, so we access Epic...

Jun 2024
||
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Director

Relationship

If there is an issue with Epic Telehealth, it is that there can be some delay from Epic as far as...

Jun 2024
||
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Director

Loyalty, Product

It would be nice to have the video feature on the patient side be directly in MyChart instead of in...

Jun 2024
||
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Analyst/Coordinator

Operations

With Epic’s implementation services, I do feel they have put a lot of effort in, but there are still...

Jun 2024
||
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Analyst/Coordinator

Loyalty, Product

We have really struggled with multiparty scenarios on Epic Telehealth. It is like improvements on...

Jun 2024
||
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Analyst/Coordinator

Operations

I feel like there is a lot of opportunity to improve Epic’s training. For example, they could share...

Jun 2024
||
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Analyst/Coordinator

Relationship, Value

Epic is pretty solid in terms of proactive service. They do send out email communications. And I...

Jun 2024
||
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Analyst/Coordinator

Product, Value

Epic Telehealth is a solid product. We essentially have very minimal connectivity issues. It is...

Jun 2024
||
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VP/Other Executive

Product

There are two specific things that we think would be super helpful from Epic. The first is that when...

May 2024
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VP/Other Executive

Product

The system is very reliable. It meets all of our needs. For the most part, it is easy for patients...

May 2024
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VP/Other Executive

Product

Compared to our previous solutions, we like Epic's solution much more. The fact that it is part of...

May 2024
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Director

Product

I really like that the Wi-Fi requirements for Epic Telehealth are low, so we rarely get people who...

May 2024
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Director

Relationship

We submit issues on Sherlock, and Epic's responses can be delayed because the submissions have to be...

May 2024
||
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Physician

Relationship

Based on my end users, nobody has had complaints about the way Epic Telehealth works. Epic is great....

May 2024
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CMIO

Product

Epic Telehealth still has occasional problems in terms of connectivity and uptime. That is partly...

Apr 2024
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CMIO

Product

In the acute setting, Epic Telehealth can take away the need for a physician to come into the...

Apr 2024
||
(0)
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Manager

Product

We are able to do group visits with the product. The sizes of our groups vary, but the groups are...

Apr 2024
||
(0)
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Manager

Loyalty, Product

With Epic, everything is on their road map. We just wait and wait and wait. The system doesn't have...

Apr 2024
||
(0)
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Manager

Operations

Epic has a lot of training videos and tutorials, but sometimes, having an actual class would be...

Apr 2024
||
(0)
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Manager

Product

Epic Telehealth is a little slow in staying up-to-date on new advances and tech things compared to...

Mar 2024
||
(0)
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Manager

Value

As we bring on new parts of Epic, we always have to pay more, whether for a license or a...

Mar 2024
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(0)
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Manager

Product

If patients are MyChart savvy, Epic Telehealth is easy for them. But we still have patients every...

Mar 2024
||
(0)
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Manager

Relationship, Product

We are not always kept in the loop or aware of changes when we do Epic upgrades. We have to find out...

Mar 2024
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(0)
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Manager

Relationship

We don't experience a lot of issues with Epic Telehealth. If we have downtime issues or problems...

Mar 2024
||
(0)
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Manager

Product

Epic Telehealth is reliable, easy to use, and embedded in providers' day-to-day workflow. It can...

Mar 2024
||
(0)
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Manager

Product, Value

We are using Epic Telehealth on an iPad at the patient's bedside. That is targeted at patients who...

Mar 2024
||
(0)
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Director

Product

If I could, I would make it a little easier for patients to be able to get into a telehealth visit....

Mar 2024
||
(0)
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Director

Product

What is going well with Epic Telehealth is the ability to be able to get with the doctor right away....

Mar 2024
||
(0)
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Manager

Product

Epic Telehealth serves the purpose we need it for, so we are satisfied with it. Epic is doing a lot...

Feb 2024
||
(0)
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Manager

Value

Our patient population is very rural, so the ability to allow patient care without patients having...

Feb 2024
||
(0)
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Manager

Product

The product needs the capability to add more participants and have a higher integration with...

Feb 2024
||
(0)
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Manager

Product

In some cases when we have our group visits, we are using the multiparty option because Epic...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Epic and Zoom are two different beings when it comes to being proactive. Epic does a good job, and...

Feb 2024
||
(0)
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Manager

Product

The Epic Video Client feature still doesn't have some basic functionality that provides equitable...

Feb 2024
||
(0)
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Manager

Product

Epic Telehealth has a really easy workflow for our providers. Everything is within one system for...

Feb 2024
||
(0)
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Manager

Product

Epic Telehealth couldn't do what we needed it to do for a direct-to-consumer platform initially, but...

Feb 2024
||
(0)
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Manager

Product

On the patient side, connecting through MyChart can be a bit of a sticking point for some people,...

Feb 2024
||
(0)
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Manager

Product

The nice thing about Epic is that it is always so customizable. Epic has their overall system, but...

Feb 2024
||
(0)
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Manager

Operations, Product

Sometimes the Epic Telehealth upgrades are confusing to figure out, and then we have to explain the...

Jan 2024
||
(0)
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Manager

Product

Epic Telehealth is pretty good. A lot of the physicians now use it, and when the patient can't come...

Dec 2023
||
(0)
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Manager

Culture, Loyalty

The product works as promoted. We have a guarantee that it will work. We are always pushing the...

Dec 2023
||
(0)
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Director

Product

Group sessions are still not something that we can do within Epic Telehealth. Epic does allow for...

Nov 2023
||
(0)
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Director

Product

Epic Telehealth doesn't have chat functionality, so users can't chat during video visits. We can...

Nov 2023
||
(0)
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Director

Relationship

Conference or group-based calls become important because with our group sessions, we have a very...

Nov 2023
||
(0)
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Director

Value

Epic is not charging us for every little thing, but I think as the technology advances, we might see...

Nov 2023
||
(0)
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 or  to see details.

Director

Relationship

We did experience some technical issues, and some were with the technology that Epic was offering....

Nov 2023
||
(0)
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Director

Relationship

Epic says the webinars become available, and we join them. The vendor is not as active as other...

Nov 2023
||
(0)
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Director

Loyalty, Product

We are finally feeling like our product is on par with what we wanted with the EHR and other...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Value

We are paying Epic on a per-call basis, so the cost is substantially cheaper than what we were...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product, Value

The one benefit that really helped us get the best adoption was that the system was connected with...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Product, Value

One of the biggest outcomes we have seen with Epic Telehealth is the buy-in. Patients and providers...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Product

I would recommend Epic Telehealth as a whole because it is one platform and because of the amount of...

Nov 2023
||
(0)
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Director

Product

Epic Telehealth is very easy and user friendly for the patients and the providers, so it is...

Nov 2023
||
(0)
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CIO

Product

Most patients like the system. A few patients struggle with just the fact that there is some...

Nov 2023
||
(0)
 Thank you  Helpful

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