Epic Telehealth
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Epic keeps promises, but not always on the timeline that I would like. When we rolled out Epic...

May 2022
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Analyst/Coordinator

I like Epic's pricing structure. The vendor bills us correctly. Epic Telehealth is doing well...

May 2022
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Analyst/Coordinator

We went with Epic Telehealth for the system's integration capability. We liked the automated...

May 2022
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Analyst/Coordinator

The solution is easy to use. We actually had a doctor use Epic Telehealth without them even knowing...

May 2022
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Analyst/Coordinator

We would like faster development cycles. Epic could also improve by listening a little better to the...

May 2022
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Analyst/Coordinator

Epic's vision is really solid. The vendor knows where we need to go. The vendor's delivery is a...

May 2022
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Manager

Telehealth wasn't a big thing until COVID-19. Epic had been very slow to react to development for...

Apr 2022
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CMIO

The major strength of the platform is that it is integrated with the rest of the EMR and the patient...

Apr 2022
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CMIO

The on-demand functionality could use improvement. Another telehealth vendor has an urgent-care...

Apr 2022
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CMIO

Epic is sometimes slow to implement features. Epic does what they promise, but they sometimes lag...

Apr 2022
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CMIO

We would like to use Epic's system as our one solution for all telehealth, but we haven't been able...

Apr 2022
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Analyst/Coordinator

We were able to roll Epic Telehealth out on a global scale really quickly. We learned how to use...

Apr 2022
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Analyst/Coordinator

Epic provides integration, but they really don't have a video platform. Based on our conversations...

Apr 2022
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Director

Epic could improve their upgrade process. We have to be very proactive in understanding exactly what...

Apr 2022
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Director

Other vendors enhance their telehealth systems more quickly than Epic does. Epic's solution has...

Apr 2022
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Director

Epic's solution is an integrated platform. That is a big selling point for our physicians. They...

Apr 2022
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Director

In the virtual health world, there are a lot of external partners we can look at to help us enhance...

Apr 2022
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Director

Other vendors have a one-link, one-click mentality and multiparty functionality. Epic's platform has...

Apr 2022
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Director

Epic Telehealth met our needs greatly during the pandemic because our physicians didn’t want to hold...

Mar 2022
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Director

We went with Epic Telehealth because we needed a very quick solution during the pandemic, and we...

Mar 2022
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Director

I am very pleased. We have a good partnership. The quality of what we are getting is stellar, and...

Mar 2022
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Director

Our deployment of Epic Telehealth was wonderfully done. We had top executives involved. Our...

Mar 2022
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Physician

Epic was very generous during COVID-19. Executive involvement and being able to work with empowered...

Mar 2022
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Physician

We use Epic's system exclusively for telehealth because the integration is so crucial from a...

Mar 2022
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Physician

The smoothness of operations and logistics on the patient and provider sides of getting into the...

Mar 2022
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Manager

We have a really strong relationship with Epic’s technical support team. Overall, things are going...

Mar 2022
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Manager

There are still a few gaps in Epic Telehealth. For example, we can't send video links to...

Mar 2022
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Manager

The reporting functionality in Epic Telehealth is lacking. Our previous telehealth platform had an...

Mar 2022
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Manager

The advantages to the video visit platform far outweigh the disadvantages, but there are gaps that...

Mar 2022
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Manager

One upside of Epic Telehealth is that the workflows are really easy because the system integrates...

Mar 2022
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VP/Other Executive

We moved to Epic Telehealth because our strategy is to move to the Epic system for a more seamless...

Mar 2022
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VP/Other Executive

The product’s flow is not as good as our previous product's flow. Epic Telehealth also has a worse...

Mar 2022
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VP/Other Executive

We work with only Epic's workers and project managers. We don’t work with Epic's executives.

Mar 2022
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VP/Other Executive

The product gets the job done, so the product meets some telehealth needs. It is also nice to have...

Mar 2022
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VP/Other Executive

In terms of generating revenue, telehealth is still in its infancy. There are issues with insurance,...

Mar 2022
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VP/Other Executive

I am hoping that by working hard to fix workflows and doing workarounds, we will see the product do...

Mar 2022
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Manager

Epic is constantly innovating with their products. The product is not stagnant at all. It is...

Mar 2022
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Manager

Epic understands the business of patient care better than some other vendors. Their tools and...

Mar 2022
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CMIO

With Epic Telehealth, we have video visits on demand and the ability for providers to change a phone...

Feb 2022
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CMIO

Epic got the provider part, but they forgot the support staff part when Epic built Epic Telehealth's...

Feb 2022
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CMIO

I would like Epic to focus on supporting patients getting into the system. The system is better than...

Feb 2022
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CMIO

Epic did a really good job when COVID-19 hit. They brought up hundreds of organizations overnight....

Feb 2022
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CMIO

We have a good Epic contact we can escalate things to. It is really rare for them to fail to respond....

Feb 2022
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CIO

We are patiently waiting for Epic to improve their telehealth tool and have a better pricing model...

Dec 2021
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CIO

The product was slow to set up. We were cutting our teeth trying to figure out how to use the system...

Dec 2021
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CIO

Every time I look at the product, Epic has closed the gaps even further. The GUI isn’t quite as good...

Dec 2021
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VP/Other Executive

Epic's telehealth platform has become more stable. In the beginning, we got a lot of complaints, but...

Dec 2021
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VP/Other Executive

Epic needs to improve the group-based video visits. The system can support some groups, but it...

Dec 2021
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CMIO

The quality of the video visit experience somewhat depends on the third-party technology a customer...

Dec 2021
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CMIO

We would love to have virtual backgrounds for the video visits on both the patient and provider...

Dec 2021
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CMIO

We have made progress on integration with translators, but I would like to get to a better level....

Dec 2021
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CMIO

We switched to Epic Telehealth because we were having some technology-related issues with our other...

Dec 2021
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CMIO

In our old workflow, patients had to log in to their MyChart account to participate in a video...

Dec 2021
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CMIO

I love the pricing model for Epic Telehealth. Most other vendors charge per seat, but the problem...

Dec 2021
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Physician

The functionality needs improvement because some patients are older and not tech savvy. I would like...

Dec 2021
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Physician

We access Epic Telehealth through the Community Connect model and do not have a contact person. The...

Dec 2021
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Manager

Our experience with Epic Telehealth has been very good. We find that when we go with a purely...

Dec 2021
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Manager

There are always some adoption headaches when we switch from one thing to another because of...

Dec 2021
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Manager

Epic’s development of their telehealth solution may have started before COVID-19, and the...

Dec 2021
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VP/Other Executive

One of the things that Epic does very well is assigning a whole team to a company. Each staff member...

Dec 2021
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VP/Other Executive

Overall, Epic has a good product, but there is always room for improvement. Businesses change. One...

Dec 2021
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VP/Other Executive

I have access to someone higher up at Epic, but I don’t bother that person unless I absolutely have...

Dec 2021
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CIO

I like the integration with the EHR and patient portal. I like that Epic continues to improve their...

Dec 2021
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Manager

I want group visits. Epic doesn't have functionality for that, so we are leveraging another platform...

Dec 2021
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Director

Epic has worked well. The functionality works exactly the way we want for a video visit. The way we...

Dec 2021
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VP/Other Executive

We would like to have customizable waiting rooms in the solution. The solution also needs embedded...

Dec 2021
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Manager

Epic could improve their integration by having their own conferencing bridge. We have to use a third...

Dec 2021
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Manager

Our future satisfaction will be pretty high because we are coming out of the pandemic, so the...

Dec 2021
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Manager

There are no gaps in the product. It meets our needs. Because of telehealth, we have a high...

Dec 2021
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Physician

Our experience with Epic Telehealth is satisfactory. We will keep the system in our long-term plans...

Dec 2021
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Physician

There was no training, but the product was very easy. Maybe some people needed the training and...

Dec 2021
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CMIO

The support that we receive for our telehealth experience needs to be improved. A lot of the...

Nov 2021
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CMIO

We do our own training for the system. The limitation is that we have found things in upgrades that...

Nov 2021
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CMIO

We are using Epic Telehealth more now than we have in the past. The solution is economically much...

Nov 2021
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Manager

I feel like my providers reduce pain points and achieve outcomes more than the product does.

Nov 2021
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Manager

The adoption of Epic Telehealth has been very good. I am over the use of telehealth for strategy and...

Nov 2021
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Manager

I like that Epic Telehealth is integrated with all of our Epic systems. Compared to other systems,...

Nov 2021
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Manager

Epic Telehealth is not a one-size-fits-all product. Epic decides how things are done and makes the...

Nov 2021
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Manager

Interoperability is always a challenge. Getting patient data in time for the telehealth visit is...

Nov 2021
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Manager

Our patient satisfaction scores are up because of Epic Telehealth. Our patients have commented that...

Nov 2021
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CMIO

Epic has really met my expectations about continuing to evolve the product. We remain a pretty happy...

Nov 2021
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CMIO

We chose to go with Epic Telehealth because we believed in Epic's engineering capabilities and we...

Nov 2021
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CMIO

We periodically have reports of patients who aren't able to connect. My personal view is that much...

Nov 2021
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CMIO

There are some opportunities to continue improving the start of the visit experience. Epic has plans...

Nov 2021
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CMIO

My experience with Epic's support is great. I don't ever call the support people on the call. If I...

Nov 2021
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Analyst/Coordinator

Epic has always been a great partner for us. They listen to our needs, and they are more than...

Oct 2021
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Analyst/Coordinator

Epic Telehealth has been game changing. We stood it up in the middle of the pandemic, and we saw the...

Oct 2021
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Director

We are waiting on some extra functionality that isn't available yet. We would like the...

Oct 2021
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Director

Epic's support is really good. I have access to my counterparts at Epic.

Oct 2021
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Director

The telehealth system is embedded in Epic's EMR. We were looking for a solution, and Epic came to...

Oct 2021
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CMIO

We are very involved with Epic's executives. We have frequent meetings with them.

Oct 2021
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CMIO

Epic was very in tune with us. They did an outstanding job. Epic's features were limited, but they...

Oct 2021
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CMIO

I have an ongoing complaint with Epic. Sometimes, we will ask them for things, and they will tell us...

Oct 2021
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CMIO

Epic has been great. They have given us a lot of discounts.

Oct 2021
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CIO

The system is solid, and Epic is incrementally innovating. They are proactive and provide an added value....

Sep 2021
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Manager

We have a great relationship with Epic. They have kept their promises, and if they can't do...

Sep 2021
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Manager

There is some nickel-and-diming with Epic when it comes to the licensing that we purchase. If we...

Sep 2021
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Manager

We have been pretty successful in moving everybody to a single platform with Epic. Things have been...

Sep 2021
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Manager

We have been able to integrate Epic’s system with our appointment reminder system, and that has been...

Sep 2021
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Manager

The experience for patients has been somewhat improved, but they do struggle with some of the...

Sep 2021
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Manager

Epic Telehealth’s stability has certainly assisted us and made for a more positive experience when...

Sep 2021
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Director

Epic is willing to support the IT team when there are any breakdowns in the technology. Epic is...

Aug 2021
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Director

Any type of scheduled virtual clinic or specialty visit is being done through Epic Telehealth. We...

Aug 2021
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Director

Overall, we are pretty satisfied with Epic Telehealth's functionality. Epic is good at having the...

Aug 2021
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Director

Epic Telehealth is great for engaging existing patients but is really bad for bringing in new...

Aug 2021
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Director

I don't believe that any health system can exist in the future with just Epic Telehealth. People...

Aug 2021
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Director

Whatever we buy has to be integrated into Epic Telehealth. If we want to have a waiting room or to...

Aug 2021
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Director

Epic keeps their promises. Epic is good about being very conservative in what they promise. Their...

Aug 2021
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Director

Epic doesn't ever sell us anything, and that is weird. It is our job to pick the system off the...

Aug 2021
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Director

The Epic training is largely driven through the user web. There is no formal training for the users...

Aug 2021
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Director

Epic lacks on-demand and digital front door capabilities; that is the biggest gap in functionality....

Aug 2021
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CMIO

Sometimes, we have to do some troubleshooting when the patient isn't tech savvy. The patient has to...

Aug 2021
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CMIO

We have shifted to long-term telehealth use because we have a system that works well and is...

Aug 2021
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VP/Other Executive

Epic has a road map that gets us everything that we are looking for. Everything is happening so fast...

Aug 2021
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VP/Other Executive

Epic Telehealth has been a great solution. It has changed our strategy for ease of use and...

Aug 2021
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Director

We require patients to have an active MyChart account to use Epic Telehealth. From a privacy and...

Aug 2021
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Director

We have had successful connections with Epic Telehealth because our patients don't need to download...

Aug 2021
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Director

Once Epic Telehealth is more established and has all of the features that we want, our satisfaction...

Aug 2021
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Director

Epic could be a little quicker with some of their telehealth features that are more of the industry...

Aug 2021
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VP/Other Executive

Twilio has a great platform, but they can be a little slow. We get good outcomes and engagement, but...

Aug 2021
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Manager

We use Epic's system for billing and documentation, so we just added Epic as the vendor of the video...

Jul 2021
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Manager

Epic does have eCheck-in available. In some areas, we have a nurse-room workflow. Sometimes, areas...

Jul 2021
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Manager

Epic sometimes misses things. For example, the effectiveness of the training could be better. There...

Jul 2021
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Manager

Sometimes, Epic's timelines are off when they promise changes, but Epic does deliver. The timeline...

Jul 2021
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Manager

Patients don't need a separate app with Epic Telehealth, and that is nice and makes the system easy...

Jul 2021
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Manager

Almost every specialty has the option to schedule video visits. That is a nice part of using Epic...

Jul 2021
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Director

Epic's telehealth features are mostly provider facing. There is a way in the system to show whether...

Jul 2021
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Director

Epic doesn't have a real-time patient chat. We aren't sure whether they will be pushed toward that...

Jul 2021
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Director

Epic doesn’t really ask us things; they tell us things. That may be because they are big. I don’t...

Jun 2021
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Director

We would like to see a streamlined patient flow. The vendor could be a little quicker to implement...

Jun 2021
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Director

Epic is doing really well with implementing video solutions within their EMR for providers and...

Jun 2021
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CMIO

Epic's module for telehealth has been superior to all other platforms at this time. And they did...

Jun 2021
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Physician

We hate upgrades so much. They aren't smooth. Epic sneaks things in, and we don't know about them...

Jun 2021
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Physician

Telehealth is a moving target. The platform is getting better by leaps and bounds, but our biggest...

Jun 2021
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Physician

Epic only trains our analysts and not our end users. Epic does have ongoing training; we just have...

Jun 2021
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