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Epic Telehealth
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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CIO

The system is solid, and Epic is incrementally innovating. They are proactive and provide an added value....

Sep 2021
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Manager

We have a great relationship with Epic. They have kept their promises, and if they can't do...

Sep 2021
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(0)
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Manager

There is some nickel-and-diming with Epic when it comes to the licensing that we purchase. If we...

Sep 2021
||
(0)
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Manager

We have been pretty successful in moving everybody to a single platform with Epic. Things have been...

Sep 2021
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(0)
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Manager

We have been able to integrate Epic’s system with our appointment reminder system, and that has been...

Sep 2021
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(0)
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Manager

The experience for patients has been somewhat improved, but they do struggle with some of the...

Sep 2021
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Manager

Epic Telehealth’s stability has certainly assisted us and made for a more positive experience when...

Sep 2021
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(0)
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Director

Epic is willing to support the IT team when there are any breakdowns in the technology. Epic is...

Aug 2021
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(0)
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Director

Any type of scheduled virtual clinic or specialty visit is being done through Epic Telehealth. We...

Aug 2021
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(0)
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Director

Overall, we are pretty satisfied with Epic Telehealth's functionality. Epic is good at having the...

Aug 2021
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(0)
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Director

Epic Telehealth is great for engaging existing patients but is really bad for bringing in new...

Aug 2021
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(0)
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Director

I don't believe that any health system can exist in the future with just Epic Telehealth. People...

Aug 2021
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(0)
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Director

Whatever we buy has to be integrated into Epic Telehealth. If we want to have a waiting room or to...

Aug 2021
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Director

Epic keeps their promises. Epic is good about being very conservative in what they promise. Their...

Aug 2021
||
(0)
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Director

Epic doesn't ever sell us anything, and that is weird. It is our job to pick the system off the...

Aug 2021
||
(0)
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Director

The Epic training is largely driven through the user web. There is no formal training for the users...

Aug 2021
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(0)
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Director

Epic lacks on-demand and digital front door capabilities; that is the biggest gap in functionality....

Aug 2021
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(0)
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CMIO

Sometimes, we have to do some troubleshooting when the patient isn't tech savvy. The patient has to...

Aug 2021
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(0)
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CMIO

We have shifted to long-term telehealth use because we have a system that works well and is...

Aug 2021
||
(0)
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VP/Other Executive

Epic has a road map that gets us everything that we are looking for. Everything is happening so fast...

Aug 2021
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(0)
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VP/Other Executive

Epic Telehealth has been a great solution. It has changed our strategy for ease of use and...

Aug 2021
||
(0)
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Director

We require patients to have an active MyChart account to use Epic Telehealth. From a privacy and...

Aug 2021
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(0)
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Director

We have had successful connections with Epic Telehealth because our patients don't need to download...

Aug 2021
||
(0)
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Director

Once Epic Telehealth is more established and has all of the features that we want, our satisfaction...

Aug 2021
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(0)
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Director

Epic could be a little quicker with some of their telehealth features that are more of the industry...

Aug 2021
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(0)
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VP/Other Executive

Twilio has a great platform, but they can be a little slow. We get good outcomes and engagement, but...

Aug 2021
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(0)
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Manager

We use Epic's system for billing and documentation, so we just added Epic as the vendor of the video...

Jul 2021
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(0)
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Manager

Epic does have eCheck-in available. In some areas, we have a nurse-room workflow. Sometimes, areas...

Jul 2021
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(0)
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Manager

Epic sometimes misses things. For example, the effectiveness of the training could be better. There...

Jul 2021
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(0)
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Manager

Sometimes, Epic's timelines are off when they promise changes, but Epic does deliver. The timeline...

Jul 2021
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(0)
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Manager

Patients don't need a separate app with Epic Telehealth, and that is nice and makes the system easy...

Jul 2021
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(0)
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Manager

Almost every specialty has the option to schedule video visits. That is a nice part of using Epic...

Jul 2021
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(0)
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Director

Epic's telehealth features are mostly provider facing. There is a way in the system to show whether...

Jul 2021
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(0)
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Director

Epic doesn't have a real-time patient chat. We aren't sure whether they will be pushed toward that...

Jul 2021
||
(0)
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Director

Epic doesn’t really ask us things; they tell us things. That may be because they are big. I don’t...

Jun 2021
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(0)
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Director

We would like to see a streamlined patient flow. The vendor could be a little quicker to implement...

Jun 2021
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(0)
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Director

Epic is doing really well with implementing video solutions within their EMR for providers and...

Jun 2021
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(0)
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CMIO

Epic's module for telehealth has been superior to all other platforms at this time. And they did...

Jun 2021
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(0)
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Physician

We hate upgrades so much. They aren't smooth. Epic sneaks things in, and we don't know about them...

Jun 2021
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(0)
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Physician

Telehealth is a moving target. The platform is getting better by leaps and bounds, but our biggest...

Jun 2021
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(0)
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Physician

Epic only trains our analysts and not our end users. Epic does have ongoing training; we just have...

Jun 2021
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(0)
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CMIO

Epic Telehealth connects through MyChart. At first, we struggled to connect the solution to MyChart....

May 2021
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(0)
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CIO

At the beginning of the pandemic, we were struggling to create more efficiencies in our telehealth...

May 2021
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(0)
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CIO

Sometimes Epic is behind the curve. They need to focus on telehealth technology and device...

May 2021
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(0)
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CTO

Epic Telehealth works seamlessly with MyChart. Our patients can easily log in and open the visit. We...

May 2021
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(0)
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CTO

There were several vendors who focused on the telehealth area before Epic did. The timing of Epic...

May 2021
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(0)
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VP/Other Executive

We transitioned from leveraging another platform to using Epic Telehealth, and we took a step back...

May 2021
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(0)
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VP/Other Executive

We had several major issues after we went live that had nothing to do with us. The issues were Epic,...

May 2021
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(0)
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VP/Other Executive

Besides some issues we have had, the Epic video platform has worked really well. We have not had...

May 2021
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(0)
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CMO

We started using Epic Telehealth during the pandemic. Before that, getting a telehealth solution was...

May 2021
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(0)
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CMO

In Epic Telehealth, patients use their MyChart accounts and check themselves in for appointments....

May 2021
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(0)
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CMO

We are really working to educate our office staff and make sure that they can schedule visits...

May 2021
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(0)
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CMO

Epic provides release notes and similar things when there is an upgrade. Initially, the solution was...

May 2021
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(0)
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CMIO

Epic has invested quite heavily in the telehealth area, and they have a trajectory to create some...

May 2021
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(0)
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CMIO

We developed a lot of our own training materials because they needed to be more specific to our...

May 2021
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(0)
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CMIO

We are looking for Epic to provide a number of functional enhancements. Our only challenge at the...

May 2021
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(0)
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CMIO

Epic tends to have slow development and delivery cycles, and that can be problematic. Epic builds a...

May 2021
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(0)
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CMIO

Epic Telehealth is just as easy to use as the rest of Epic's products are. We can perform all of the...

May 2021
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(0)
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CMIO

We have a pretty deep relationship with our technical support team from Epic. Epic has highly...

May 2021
||
(0)
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CMIO

We have had access to Epic's leadership to get the results we have needed. If there is a challenge,...

May 2021
||
(0)
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CMIO

The likelihood of me recommending Epic Telehealth is pretty high, although someone would have to buy...

May 2021
||
(0)
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CMIO

The system is very diverse and flexible across ambulatory and inpatient environments for all types...

May 2021
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(0)
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CIO

We did our own integration with another platform that Epic recommended at the time. Since then, we...

May 2021
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(0)
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CMIO

COVID-19 changed telehealth overnight. Even with the clinics being opened up again, schedules...

May 2021
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(0)
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CIO

We have been using the system for a few years. When we originally implemented it, we had one...

May 2021
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(0)
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CIO

Overall, we are super happy with Epic Telehealth. The integration with MyChart is really beneficial...

May 2021
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(0)
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CIO

Epic Telehealth is going through quarterly cycle developments, and I think Epic will continue to...

May 2021
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(0)
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CIO

Epic’s strategy team and support team for the telehealth product have been fantastic. The product...

May 2021
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(0)
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Manager

Our implementation went pretty seamlessly. Even though it was during the COVID-19 crisis and...

May 2021
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(0)
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Manager

There are always going to be some technical gaps on the patient side, so I don’t think the product...

May 2021
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(0)
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Manager

I would say the lack of screen sharing is the biggest complaint from our provider groups, and that...

May 2021
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(0)
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Manager

The integration is very seamless. We launched an interface with a group that was using a different...

May 2021
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(0)
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Manager

Epic’s system is very easy to use if someone is familiar with the MyChart application, but if it is...

May 2021
||
(0)
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Manager

The Epic team that we work with is great. They actually attend our operations calls. I probably get...

May 2021
||
(0)
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Manager

We had an executive account manager who was involved during the deployment. But we want more...

May 2021
||
(0)
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Manager

I would tell others that Epic’s solution helps patients get access to care as quickly as possible....

May 2021
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(0)
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VP/Other Executive

Epic Telehealth was underutilized until COVID-19 started. During the COVID-19 pandemic, the system...

May 2021
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(0)
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VP/Other Executive

I don't know whether Epic is overcharging or nickel-and-diming. Their charges are more like...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is not as good as it should be in terms of integration. It is hard to be an all-Epic...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic Telehealth is an integrated product, so we can leverage many tools. Since Epic's products are...

Apr 2021
||
(0)
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VP/Other Executive

Epic’s pricing structure needs to be looked at. Beyond that, there is nothing they need to improve.

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Epic has a lot of cross-platform functionality. An Epic organization can talk to another Epic...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Before COVID-19, Epic was about at par in terms of advancing telehealth. They once had what they...

Apr 2021
||
(0)
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Manager

Prior to COVID-19, Epic opened up what is called Context Aware Linking, meaning that the process...

Apr 2021
||
(0)
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Director

Our experience with Epic Telehealth has been fantastic. I am very impressed with the response and...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We have had a couple of times when the system has had downtime or outages. If we are doing a video...

Apr 2021
||
(0)
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Director

Epic Telehealth is so much better than the previous platform that we had. We had some issues with...

Apr 2021
||
(0)
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Manager

We get told by Epic that some things are in the next upgrade or that we can do something after...

Mar 2021
||
(0)
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Manager

With Epic, we basically deal with whoever. We get one representative assigned to us, and that person...

Mar 2021
||
(0)
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Manager

We have had billing issues with Epic Telehealth, and there have been some things that have come up...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

Epic Telehealth is not easy to use. It is a great product, but there is a lot on the screen, and the...

Mar 2021
||
(0)
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Manager

We now have a telehealth technical support representative with Epic Telehealth. When I first started...

Mar 2021
||
(0)
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Manager

We went through some struggles trying to find a good system for video visits that would integrate...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

Epic Telehealth has worked really well for us, and Epic works with us through upgrades. Epic is...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

We are on our own with the web support for the video visits and telehealth. Once we get our build in...

Mar 2021
||
(0)
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VP/Other Executive

We use Epic Telehealth for scheduling video visits and on-demand video visits. We use the system to...

Jan 2021
||
(0)
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VP/Other Executive

Epic has excellent support. They give us all of the security updates and make sure that we are...

Jan 2021
||
(0)
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Director

Epic is not the easiest or friendliest tool to use. The problem with Epic Telehealth would be the...

Dec 2020
||
(0)
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Director

We were already on Epic when COVID-19 hit, and patients stopped coming into our practices. Our...

Dec 2020
||
(0)
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CMIO

A great thing about the software is that it is totally integrated, and that is huge. I want...

Nov 2020
||
(0)
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CMIO

Epic has really done well at supporting us during the COVID-19 crisis. I love the vendor’s pricing...

Nov 2020
||
(0)
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CNO

We are not great at measuring our outcomes. We know we have driven more visits, but measuring...

Oct 2020
||
(0)
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CNO

We were using telehealth before COVID-19 exploded, but Epic really stepped up and helped us scale....

Oct 2020
||
(0)
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CIO

From a telehealth perspective, the bane of our existence when it comes to Epic has been in the user...

Oct 2020
||
(0)
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