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User Commentary
Value
Epic Telehealth is integrated within our EHR, so there is a lot of support because when the upgrades...
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Operations, Product
There are a lot of self-learning modules for Epic Telehealth, but not everybody learns in a...
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Product
There are some features that Epic doesn’t allow, like vendors dialing for integration with...
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Relationship
Epic does pretty well notifying us if there is a degradation of service with Epic Telehealth.
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Product, Value
With Epic Telehealth, our visits are more successful. We are doing more visits than we did last...
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Relationship, Product
The transparency of Epic’s timeline for when new features will become available has been a...
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Loyalty, Product, Value
Patients being discharged have a remote nurse going through their discharge process. We have had a...
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Relationship, Product
Sometimes there are some audio-video issues with Epic Telehealth. There are some pretty regular...
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Product
There are not any features I would like to see added to Epic Telehealth. Epic has done a pretty good...
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Operations
Epic goes out of their way when it comes to training. They have also been good about proactive...
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Loyalty, Product
Epic's solutions are on the pricier side. Epic seems to be lagging when it comes to delivering new...
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Loyalty
Epic Telehealth is going to be a part of our long-term plans. We are very closely aligned with Epic....
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Loyalty, Product, Value
I would like to stay with Epic Telehealth because their chart integration is easier. Using the...
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Relationship
Epic's higher-ups are very accessible. I feel confident that if I need to ask for someone outside of...
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Relationship, Product
Epic is making solutions that are predominantly for MyChart users, but they have now become account...
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Product
The integration between Epic Telehealth and other Epic and non-Epic systems needs to be improved. We...
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Product, Value
Epic Telehealth is convenient for the patient; it is a good patient satisfaction factor. It is also...
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Product
I might be saying something that exists already, and I would like to check too, but one key thing,...
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Relationship
Epic pretty much keeps all their promises because there is at least one key promise or continual...
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Operations
We are always satisfied with the implementations. If our satisfaction with an implementation is from...
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Culture, Loyalty
We will know what Epic is going to charge for; they tell us, and then we have a choice. I have seen...
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Product
As far as telemedicine is concerned, nothing has happened. Things have been pretty quiet as far as...
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Product
Epic Telehealth’s biggest strengths are integration and how comprehensive the platform is across all...
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Product
It would be nice to have a little more customization with waiting rooms. I only say that because we...
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Relationship, Product
Epic Telehealth's primary challenge is that it doesn't do any group visits. That has been the...
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Product
Sometimes people have a hard time finding the icons, especially when we add new tools. There is just...
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Loyalty, Product
Sometimes there are sporadic issues with Epic Telehealth where something goes down, but that rarely...
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Relationship
Epic is doing well. Their support is great because we have dedicated technical support folks to our...
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Operations, Product
I don’t think there are any features I want Epic to add to Epic Telehealth; they have added...
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Value
I would not buy Epic Telehealth again right now. I would wait a few years. Epic is really green in...
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Loyalty, Product
Epic hardly ever gives us new technology in Epic Telehealth. It doesn't have a dashboard or any...
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Product
We would like the product to have a virtual waiting room.
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Product
The solution is more of a stable product, and there really isn't too much more that can be done with...
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Product
I find Epic Telehealth extremely easy to use. We do have clinicians who still seem to struggle with...
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Loyalty, Operations, Product
There are still too many instances of patients having a hard time, for whatever reason, getting the...
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Product, Value
I have been pretty happy with Epic Telehealth. I have experienced it from an educational side as...
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Value
Epic avoids charging for every little thing. A lot of things for Epic Telehealth were in our...
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Operations
We use another vendor as our middleman with Epic, so we don't have a direct point of contact with...
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Product
No product is absolutely perfect. I think the user experience for Epic Telehealth is very good, but...
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Product
Epic Telehealth works as designed, and we have experienced almost no performance issues with the platform....
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Relationship, Value
I would tell others in the virtual care space that they should decide whether to work with Epic...
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Loyalty, Product
Some of the things that the vendor could improve in the system would be its scheduling functionality...
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Product
One thing that makes Epic Telehealth convenient is the ability to connect with providers without...
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Product
I really like the tight integration of Epic Telehealth with Epic and the reliability that the system...
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Product
Epic Telehealth is perfect for family members, but we are still not doing well with adding...
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Product, Value
For the population we are using Epic Telehealth in, the patient experience is a high positive...
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Relationship
One improvement Epic could make would be to accelerate their timelines for functionality. I...
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Relationship
Whether the vendor keeps their promises depends on their development road map. We may also have...
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Loyalty, Product
The vendor is developing multiparty functionality, specifically around adding interpreters. That is...
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Loyalty, Value
Epic's product was definitely not ready for prime time right out of the box. That is why we piloted...
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Loyalty, Product
Epic Telehealth is a quality product that has amazing uptime. Its reliability is high. However,...
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Relationship
If I could give Epic a score higher than perfect for executive involvement, I would do it. Epic is...
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Product
Epic Telehealth has only recently been able to handle more than five participants. That has forced...
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Product, Value
During the pandemic, Epic Telehealth was our primary telehealth solution. We are using it for...
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Loyalty
Epic will tell us when they are doing upgrades, and they will give us upgrade dates, but it is on us...
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Value
Epic's systems are expensive, and the prices of those systems are relative. Epic is a little...
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Product
The integration between Zoom's system and Epic Telehealth doesn't allow for multipanel visits, so we...
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Product
We have Epic Telehealth integrated in the EHR. There is a nondual app situation, so we access Epic...
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Relationship
If there is an issue with Epic Telehealth, it is that there can be some delay from Epic as far as...
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Loyalty, Product
It would be nice to have the video feature on the patient side be directly in MyChart instead of in...
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Operations
With Epic’s implementation services, I do feel they have put a lot of effort in, but there are still...
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Loyalty, Product
We have really struggled with multiparty scenarios on Epic Telehealth. It is like improvements on...
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Operations
I feel like there is a lot of opportunity to improve Epic’s training. For example, they could share...
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Relationship, Value
Epic is pretty solid in terms of proactive service. They do send out email communications. And I...
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Product, Value
Epic Telehealth is a solid product. We essentially have very minimal connectivity issues. It is...
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Product
There are two specific things that we think would be super helpful from Epic. The first is that when...
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Product
The system is very reliable. It meets all of our needs. For the most part, it is easy for patients...
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Product
Compared to our previous solutions, we like Epic's solution much more. The fact that it is part of...
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Product
I really like that the Wi-Fi requirements for Epic Telehealth are low, so we rarely get people who...
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Relationship
We submit issues on Sherlock, and Epic's responses can be delayed because the submissions have to be...
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Relationship
Based on my end users, nobody has had complaints about the way Epic Telehealth works. Epic is great....
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