Epic Telehealth
Filtered view: All
Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Epic keeps promises, but not always on the timeline that I would like. When we rolled out Epic...
Login or Create an Account to see details.
I like Epic's pricing structure. The vendor bills us correctly. Epic Telehealth is doing well...
Login or Create an Account to see details.
We went with Epic Telehealth for the system's integration capability. We liked the automated...
Login or Create an Account to see details.
The solution is easy to use. We actually had a doctor use Epic Telehealth without them even knowing...
Login or Create an Account to see details.
We would like faster development cycles. Epic could also improve by listening a little better to the...
Login or Create an Account to see details.
Epic's vision is really solid. The vendor knows where we need to go. The vendor's delivery is a...
Login or Create an Account to see details.
Telehealth wasn't a big thing until COVID-19. Epic had been very slow to react to development for...
Login or Create an Account to see details.
The major strength of the platform is that it is integrated with the rest of the EMR and the patient...
Login or Create an Account to see details.
The on-demand functionality could use improvement. Another telehealth vendor has an urgent-care...
Login or Create an Account to see details.
Epic is sometimes slow to implement features. Epic does what they promise, but they sometimes lag...
Login or Create an Account to see details.
We would like to use Epic's system as our one solution for all telehealth, but we haven't been able...
Login or Create an Account to see details.
We were able to roll Epic Telehealth out on a global scale really quickly. We learned how to use...
Login or Create an Account to see details.
Epic provides integration, but they really don't have a video platform. Based on our conversations...
Login or Create an Account to see details.
Epic could improve their upgrade process. We have to be very proactive in understanding exactly what...
Login or Create an Account to see details.
Other vendors enhance their telehealth systems more quickly than Epic does. Epic's solution has...
Login or Create an Account to see details.
Epic's solution is an integrated platform. That is a big selling point for our physicians. They...
Login or Create an Account to see details.
In the virtual health world, there are a lot of external partners we can look at to help us enhance...
Login or Create an Account to see details.
Other vendors have a one-link, one-click mentality and multiparty functionality. Epic's platform has...
Login or Create an Account to see details.
Epic Telehealth met our needs greatly during the pandemic because our physicians didn’t want to hold...
Login or Create an Account to see details.
We went with Epic Telehealth because we needed a very quick solution during the pandemic, and we...
Login or Create an Account to see details.
I am very pleased. We have a good partnership. The quality of what we are getting is stellar, and...
Login or Create an Account to see details.
Our deployment of Epic Telehealth was wonderfully done. We had top executives involved. Our...
Login or Create an Account to see details.
Epic was very generous during COVID-19. Executive involvement and being able to work with empowered...
Login or Create an Account to see details.
We use Epic's system exclusively for telehealth because the integration is so crucial from a...
Login or Create an Account to see details.
The smoothness of operations and logistics on the patient and provider sides of getting into the...
Login or Create an Account to see details.
We have a really strong relationship with Epic’s technical support team. Overall, things are going...
Login or Create an Account to see details.
There are still a few gaps in Epic Telehealth. For example, we can't send video links to...
Login or Create an Account to see details.
The reporting functionality in Epic Telehealth is lacking. Our previous telehealth platform had an...
Login or Create an Account to see details.
The advantages to the video visit platform far outweigh the disadvantages, but there are gaps that...
Login or Create an Account to see details.
One upside of Epic Telehealth is that the workflows are really easy because the system integrates...
Login or Create an Account to see details.
We moved to Epic Telehealth because our strategy is to move to the Epic system for a more seamless...
Login or Create an Account to see details.
The product’s flow is not as good as our previous product's flow. Epic Telehealth also has a worse...
Login or Create an Account to see details.
We work with only Epic's workers and project managers. We don’t work with Epic's executives.
Login or Create an Account to see details.
The product gets the job done, so the product meets some telehealth needs. It is also nice to have...
Login or Create an Account to see details.
In terms of generating revenue, telehealth is still in its infancy. There are issues with insurance,...
Login or Create an Account to see details.
I am hoping that by working hard to fix workflows and doing workarounds, we will see the product do...
Login or Create an Account to see details.
Epic is constantly innovating with their products. The product is not stagnant at all. It is...
Login or Create an Account to see details.
Epic understands the business of patient care better than some other vendors. Their tools and...
Login or Create an Account to see details.
With Epic Telehealth, we have video visits on demand and the ability for providers to change a phone...
Login or Create an Account to see details.
Epic got the provider part, but they forgot the support staff part when Epic built Epic Telehealth's...
Login or Create an Account to see details.
I would like Epic to focus on supporting patients getting into the system. The system is better than...
Login or Create an Account to see details.
Epic did a really good job when COVID-19 hit. They brought up hundreds of organizations overnight....
Login or Create an Account to see details.
We have a good Epic contact we can escalate things to. It is really rare for them to fail to respond....
Login or Create an Account to see details.
We are patiently waiting for Epic to improve their telehealth tool and have a better pricing model...
Login or Create an Account to see details.
The product was slow to set up. We were cutting our teeth trying to figure out how to use the system...
Login or Create an Account to see details.
Every time I look at the product, Epic has closed the gaps even further. The GUI isn’t quite as good...
Login or Create an Account to see details.
Epic's telehealth platform has become more stable. In the beginning, we got a lot of complaints, but...
Login or Create an Account to see details.
Epic needs to improve the group-based video visits. The system can support some groups, but it...
Login or Create an Account to see details.
The quality of the video visit experience somewhat depends on the third-party technology a customer...
Login or Create an Account to see details.
We would love to have virtual backgrounds for the video visits on both the patient and provider...
Login or Create an Account to see details.
We have made progress on integration with translators, but I would like to get to a better level....
Login or Create an Account to see details.
We switched to Epic Telehealth because we were having some technology-related issues with our other...
Login or Create an Account to see details.
In our old workflow, patients had to log in to their MyChart account to participate in a video...
Login or Create an Account to see details.
I love the pricing model for Epic Telehealth. Most other vendors charge per seat, but the problem...
Login or Create an Account to see details.
The functionality needs improvement because some patients are older and not tech savvy. I would like...
Login or Create an Account to see details.
We access Epic Telehealth through the Community Connect model and do not have a contact person. The...
Login or Create an Account to see details.
Our experience with Epic Telehealth has been very good. We find that when we go with a purely...
Login or Create an Account to see details.
There are always some adoption headaches when we switch from one thing to another because of...
Login or Create an Account to see details.
Epic’s development of their telehealth solution may have started before COVID-19, and the...
Login or Create an Account to see details.
One of the things that Epic does very well is assigning a whole team to a company. Each staff member...
Login or Create an Account to see details.
Overall, Epic has a good product, but there is always room for improvement. Businesses change. One...
Login or Create an Account to see details.
I have access to someone higher up at Epic, but I don’t bother that person unless I absolutely have...
Login or Create an Account to see details.
I like the integration with the EHR and patient portal. I like that Epic continues to improve their...
Login or Create an Account to see details.
I want group visits. Epic doesn't have functionality for that, so we are leveraging another platform...
Login or Create an Account to see details.
Epic has worked well. The functionality works exactly the way we want for a video visit. The way we...
Login or Create an Account to see details.
We would like to have customizable waiting rooms in the solution. The solution also needs embedded...
Login or Create an Account to see details.
Epic could improve their integration by having their own conferencing bridge. We have to use a third...
Login or Create an Account to see details.
Our future satisfaction will be pretty high because we are coming out of the pandemic, so the...
Login or Create an Account to see details.
There are no gaps in the product. It meets our needs. Because of telehealth, we have a high...
Login or Create an Account to see details.
Our experience with Epic Telehealth is satisfactory. We will keep the system in our long-term plans...
Login or Create an Account to see details.
There was no training, but the product was very easy. Maybe some people needed the training and...
Login or Create an Account to see details.
The support that we receive for our telehealth experience needs to be improved. A lot of the...
Login or Create an Account to see details.
We do our own training for the system. The limitation is that we have found things in upgrades that...
Login or Create an Account to see details.
We are using Epic Telehealth more now than we have in the past. The solution is economically much...
Login or Create an Account to see details.
I feel like my providers reduce pain points and achieve outcomes more than the product does.
Login or Create an Account to see details.
The adoption of Epic Telehealth has been very good. I am over the use of telehealth for strategy and...
Login or Create an Account to see details.
I like that Epic Telehealth is integrated with all of our Epic systems. Compared to other systems,...
Login or Create an Account to see details.
Epic Telehealth is not a one-size-fits-all product. Epic decides how things are done and makes the...
Login or Create an Account to see details.
Interoperability is always a challenge. Getting patient data in time for the telehealth visit is...
Login or Create an Account to see details.
Our patient satisfaction scores are up because of Epic Telehealth. Our patients have commented that...
Login or Create an Account to see details.
Epic has really met my expectations about continuing to evolve the product. We remain a pretty happy...
Login or Create an Account to see details.
We chose to go with Epic Telehealth because we believed in Epic's engineering capabilities and we...
Login or Create an Account to see details.
We periodically have reports of patients who aren't able to connect. My personal view is that much...
Login or Create an Account to see details.
There are some opportunities to continue improving the start of the visit experience. Epic has plans...
Login or Create an Account to see details.
My experience with Epic's support is great. I don't ever call the support people on the call. If I...
Login or Create an Account to see details.
Epic has always been a great partner for us. They listen to our needs, and they are more than...
Login or Create an Account to see details.
Epic Telehealth has been game changing. We stood it up in the middle of the pandemic, and we saw the...
Login or Create an Account to see details.
We are waiting on some extra functionality that isn't available yet. We would like the...
Login or Create an Account to see details.
Epic's support is really good. I have access to my counterparts at Epic.
Login or Create an Account to see details.
The telehealth system is embedded in Epic's EMR. We were looking for a solution, and Epic came to...
Login or Create an Account to see details.
We are very involved with Epic's executives. We have frequent meetings with them.
Login or Create an Account to see details.
Epic was very in tune with us. They did an outstanding job. Epic's features were limited, but they...
Login or Create an Account to see details.
I have an ongoing complaint with Epic. Sometimes, we will ask them for things, and they will tell us...
Login or Create an Account to see details.
Epic has been great. They have given us a lot of discounts.
Login or Create an Account to see details.
The system is solid, and Epic is incrementally innovating. They are proactive and provide an added value....
Login or Create an Account to see details.
We have a great relationship with Epic. They have kept their promises, and if they can't do...
Login or Create an Account to see details.
There is some nickel-and-diming with Epic when it comes to the licensing that we purchase. If we...
Login or Create an Account to see details.
We have been pretty successful in moving everybody to a single platform with Epic. Things have been...
Login or Create an Account to see details.
We have been able to integrate Epic’s system with our appointment reminder system, and that has been...
Login or Create an Account to see details.
The experience for patients has been somewhat improved, but they do struggle with some of the...
Login or Create an Account to see details.
Epic Telehealth’s stability has certainly assisted us and made for a more positive experience when...
Login or Create an Account to see details.
Epic is willing to support the IT team when there are any breakdowns in the technology. Epic is...
Login or Create an Account to see details.
Any type of scheduled virtual clinic or specialty visit is being done through Epic Telehealth. We...
Login or Create an Account to see details.
Overall, we are pretty satisfied with Epic Telehealth's functionality. Epic is good at having the...
Login or Create an Account to see details.
Epic Telehealth is great for engaging existing patients but is really bad for bringing in new...
Login or Create an Account to see details.
I don't believe that any health system can exist in the future with just Epic Telehealth. People...
Login or Create an Account to see details.
Whatever we buy has to be integrated into Epic Telehealth. If we want to have a waiting room or to...
Login or Create an Account to see details.
Epic keeps their promises. Epic is good about being very conservative in what they promise. Their...
Login or Create an Account to see details.
Epic doesn't ever sell us anything, and that is weird. It is our job to pick the system off the...
Login or Create an Account to see details.
The Epic training is largely driven through the user web. There is no formal training for the users...
Login or Create an Account to see details.
Epic lacks on-demand and digital front door capabilities; that is the biggest gap in functionality....
Login or Create an Account to see details.
Sometimes, we have to do some troubleshooting when the patient isn't tech savvy. The patient has to...
Login or Create an Account to see details.
We have shifted to long-term telehealth use because we have a system that works well and is...
Login or Create an Account to see details.
Epic has a road map that gets us everything that we are looking for. Everything is happening so fast...
Login or Create an Account to see details.
Epic Telehealth has been a great solution. It has changed our strategy for ease of use and...
Login or Create an Account to see details.
We require patients to have an active MyChart account to use Epic Telehealth. From a privacy and...
Login or Create an Account to see details.
We have had successful connections with Epic Telehealth because our patients don't need to download...
Login or Create an Account to see details.
Once Epic Telehealth is more established and has all of the features that we want, our satisfaction...
Login or Create an Account to see details.
Epic could be a little quicker with some of their telehealth features that are more of the industry...
Login or Create an Account to see details.
Twilio has a great platform, but they can be a little slow. We get good outcomes and engagement, but...
Login or Create an Account to see details.
We use Epic's system for billing and documentation, so we just added Epic as the vendor of the video...
Login or Create an Account to see details.
Epic does have eCheck-in available. In some areas, we have a nurse-room workflow. Sometimes, areas...
Login or Create an Account to see details.
Epic sometimes misses things. For example, the effectiveness of the training could be better. There...
Login or Create an Account to see details.
Sometimes, Epic's timelines are off when they promise changes, but Epic does deliver. The timeline...
Login or Create an Account to see details.
Patients don't need a separate app with Epic Telehealth, and that is nice and makes the system easy...
Login or Create an Account to see details.
Almost every specialty has the option to schedule video visits. That is a nice part of using Epic...
Login or Create an Account to see details.
Epic's telehealth features are mostly provider facing. There is a way in the system to show whether...
Login or Create an Account to see details.
Epic doesn't have a real-time patient chat. We aren't sure whether they will be pushed toward that...
Login or Create an Account to see details.
Epic doesn’t really ask us things; they tell us things. That may be because they are big. I don’t...
Login or Create an Account to see details.
We would like to see a streamlined patient flow. The vendor could be a little quicker to implement...
Login or Create an Account to see details.
Epic is doing really well with implementing video solutions within their EMR for providers and...
Login or Create an Account to see details.
Epic's module for telehealth has been superior to all other platforms at this time. And they did...
Login or Create an Account to see details.
We hate upgrades so much. They aren't smooth. Epic sneaks things in, and we don't know about them...
Login or Create an Account to see details.
Telehealth is a moving target. The platform is getting better by leaps and bounds, but our biggest...
Login or Create an Account to see details.
Epic only trains our analysts and not our end users. Epic does have ongoing training; we just have...
Login or Create an Account to see details.
Featured Report
Preferences