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User Commentary
Relationship
Our experiences with Epic have been very positive. We have had a lot of access to the vendor's...
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Relationship
The product rides on Epic's cloud infrastructure, so we generally get a notification from the vendor...
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Operations, Product
The product's implementation was very smooth. In terms of the system's ease of use, there are always...
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Culture, Operations
We had a difficult implementation with our old vendor, and we had to work through some issues. We...
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Relationship
Epic makes a lot of promises for the future with the way they have their road maps, so it can be...
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Relationship, Product
Epic is getting better, but they take a while to catch up sometimes. Epic is not the first to market...
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Relationship
Epic is pretty good on the support side, and they have a bunch of folks that help support our...
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Value
We pay Epic a lot of money. However, on the digital health side, I think our video visit fees and...
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Relationship, Product
We do recommend Epic, and we are very happy with their solution. Epic does a pretty good job of...
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Operations, Product
Epic moved very quickly with the system, but initially, it took a little longer for us to get...
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Loyalty, Product
Over the last year, our satisfaction with the system has increased because some of the features we...
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Relationship
I don't know whether Epic has really collected any feedback from us. I would think that it would be...
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Loyalty, Product
The main issue with the system is that Epic Telehealth isn't available on the inpatient side. To...
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Product
We have used Epic Telehealth pretty extensively, especially for our nursing triage. Our nurses can...
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Product, Value
We only have one site, so it is hard for our patients to get in, and we have limited visits...
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Operations
Epic's training works very well. It is all laid out on the user web. It is easy for us to find...
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Relationship
Epic will reach out to us and tell us that there is something we haven't turned on that we should or...
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Loyalty, Product
We did a survey and found that our patients like telehealth visits more than in-person visits. That...
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Product
Telehealth fits seamlessly into our Epic workflows for providers, staff members, and patients. I...
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Loyalty, Value
When Epic first rolled out Epic Telehealth, it did not equal what another product gave us in terms...
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Product
Some of the providers still struggle with Epic Telehealth when they are going back and forth between...
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Relationship, Product
Epic should continue to build out some of the road map functionality they currently have out there...
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Loyalty, Product
Epic has built the functionality for real-time communication in the tool, and now it is able to do...
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Loyalty, Product
The biggest differentiator for the product, which Epic has on the road map, is moving the tool into...
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Product
I like the way the system is baked into our workflow. It shows up in the same window so that...
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Product
The system's screen-sharing functionality is really helpful, and so is its screen-capture...
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Product
We have done a lot of work around the step just before a patient joins a video call to try to make...
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Loyalty
The pro of Epic Telehealth is we are not working through interface challenges. It is beneficial that...
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Loyalty, Product
One of the weaknesses of Epic Telehealth is that it doesn't have chat functionality, but it is on...
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Product
A lot of the functionality and features that we wanted to use in Epic Telehealth haven’t been built...
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Operations, Product
The product comes with patient tip sheets and education that we have to rely on our scheduling team...
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Product
We have very low disconnection rates in Epic Telehealth, unlike other products we use. The interface...
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Relationship
Our Epic analyst is great at helping us work through problems.
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Product
The platform is very good. It has occasional glitches in terms of audio quality, but the system is...
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Product
A strength of Epic Telehealth is its integration with the rest of Epic's products. Patients don't...
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Operations
Epic really didn't provide user training. The vendor just provided documentation for us to pass on...
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Relationship
Epic is very communicative. We have a good relationship with the vendor.
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Product
One issue we see with Epic Telehealth is that when we are using it, we need to develop templates for...
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Product
Epic Telehealth is prominently displayed in an easy place for all clinicians to be able to use and...
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Loyalty, Product
Epic has really improved the product compared to what they had during the pandemic. We went with an...
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Product
We use a lot of the vendor’s scheduling tools with telehealth, but there are some opportunities for...
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Product
Sometimes, Epic Telehealth can be a little complicated for patients, even though it has improved....
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Loyalty, Product
Epic has come a long way with a lot of their products. As we move toward using more telehealth...
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Loyalty, Product
Epic Telehealth just isn’t up to speed yet and doesn’t really compete with other telehealth...
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Relationship
Epic has an internal client that they started working with called Twilio, and that is who they...
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Product, Product
Our physicians and organization are very satisfied. We have no complaints. Everyone says the product...
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Product
Epic Telehealth is the best product out there, but we would like it to be better. There is an...
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Product
Epic has improved their telehealth platform recently, and it does everything we need it to. Using...
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Loyalty, Product
Before the pandemic, we had deployed the standard package of Epic Telehealth with Vidyo's solution...
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Operations, Product
All of our telehealth video sessions have included the Vidyo platform, and we have done some...
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Loyalty, Product
If an organization is on Epic, Epic's telehealth module is the way to go. The product still has a...
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Value
In the MyChart space, there are many things that make someone an active user or subscriber, and...
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Relationship, Operations
The Epic support with the telemedicine go-live was incredible. The technical support people that...
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Product
The ease of use is very high for our practice because Epic Telehealth is embedded into the...
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Culture, Product
By and large, Epic Telehealth works as promoted. The problems we are having are really around the...
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Relationship
We can put in a support ticket or call Epic at any time, and in my interactions with them, they have...
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Relationship
Epic has been a great partner, and they always try to do the right thing. We occasionally run into...
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Loyalty, Product
We would like improvements to Epic Telehealth's group video visits. We are still waiting for Epic to...
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Product
Epic Telehealth has consistent delivery, and the system's uptime is very good.
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Relationship
Epic Telehealth’s support team is very good. They are always available and proactive in working with...
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Loyalty, Product
We are extremely satisfied with where Epic has developed the telehealth functionality. They have...
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Product, Value
Epic Telehealth has had a highly positive impact on our clinician efficiency since it bakes in...
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Culture, Value
Epic is very up front with pricing, and they charge exactly what they say they are going to charge....
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Relationship, Product
With every single quarterly upgrade we do, we get new and better features. Epic’s service is...
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Product
In a normal in-person visit, the patient checks in with the receptionist for registration and...
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Product
It is possible we are behind with something, but I am not aware of Epic Telehealth being able to do...
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Product
We are now using the integrated version of Epic Telehealth, and it works really smoothly. It took...
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Relationship, Product
I haven’t had any problems with Epic Telehealth because the product works so well, so we haven’t had...
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Loyalty, Product
It would be nice to have more of a line of sight into when things are going to be updated,...
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Relationship, Product
We would like to see Epic be more responsive to patient feedback that we collect about Epic...
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Loyalty, Product
Epic Telehealth is better than another product that we were using previously. We have no desire to...
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Product
One of the problems with the platform is that if we have a single monitor, the window covers the...
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Product
Epic’s native video visit platform, done with Twilio, works great and is better than the previous...
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Product
Epic is still working on adding integration with third-party interpreter services so that we can get...
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Operations
Epic Telehealth works pretty much out of the box and is easy. We have a lot of experience with the...
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Relationship
We can email Epic's support team, and they are very responsive if we have a problem. The vendor's...
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Product
Epic Telehealth is very good with multiparty scenarios now. That is an area where Epic has done a...
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Product
I wouldn't change anything about Epic Telehealth. The product is pretty good.
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Value
If we were to talk to a peer about Epic Telehealth, the integration with our EMR would be the...
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Loyalty, Relationship
Epic is doing better at helping us understand their feature road maps and how things connect, but...
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Product
The product’s user interface is clunky. We would like to see a lot more capabilities for customizing...
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Loyalty, Product
Epic did some updates to make it a little easier to get to different things in the video...
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Relationship
Epic responds to us better now. We have gotten a lot of good feedback from the vendor in the last...
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Product, Value
Epic Telehealth can’t do all of the things that other telehealth products can. However, the product...
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Operations
Before COVID-19, telehealth was about 1% of the business. Now, telehealth is a lot more of the...
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Loyalty, Product
The direction that Epic is going in is very positive when it comes to having a patient and an...
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Relationship
When we are proactive with the vendor, they are really good. We meet with the vendor's people...
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Product
From a functionality standpoint, Epic is ahead of all of their competitors.
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Relationship, Product
Epic won't be able to solve all digital health issues, but the vendor's trajectories are really...
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Loyalty, Product
Epic is getting better at handling multiparty scenarios. Any interactions with patients should be...
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Relationship
Epic's support is good. There are always limitations with web and phone support, but with Epic, at...
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Product
There are a lot of challenges with the integration and how patient friendly the solution is. The...
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Relationship
Epic is responsive generally, and that has been nice. They are making inroads, and they are aware of...
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Product
The best things about the solution are its ease of use and patient friendliness. The solution is...
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Product
We like the integration and streamlined processes that come with using Epic Telehealth. The product...
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Loyalty, Relationship
We have an Epic-first guiding principle. We are spending a lot of money on Epic, so if Epic can do...
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Loyalty, Relationship, Product
Epic is consistently working on being a competitor in the telehealth space. When the pandemic...
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Product
I am very satisfied with Epic Telehealth’s ability to handle multiparty scenarios. One of my...
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Product
We do get occasional complaints about the audio quality in Epic Telehealth. Additionally, when...
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Relationship
Epic’s support quality can be lacking at times. I have had Epic employees on the technical services...
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Relationship
Epic has a great database of support articles that we can read ourselves, and we can usually find...
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Operations, Product
For some reason, some of the patients can't get Epic Telehealth to work sometimes. On our side, we...
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Relationship, Product
Epic’s product is quite complicated. For instance, there are 70 different binary choices we can make...
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Product
Epic Telehealth is a very good product. It supersedes a lot of other solutions out there because the...
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Product
We have a good solution in Epic Telehealth, and we have enough of our own providers doing telehealth...
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Loyalty, Product
Epic's telehealth solution is early in its development. It hasn't matured yet, but Epic is rapidly...
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Product
With Epic, we get what they are giving us. Like all the other Epic products, the telehealth platform...
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Loyalty, Product
I would say a big opportunity is to continue to make the patient experience fluid, especially...
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Product
It is easy to connect to through our EMR, and that has been very positive on the provider and...
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Loyalty, Product
I know there is development coming for Epic Telehealth that looks good, but we can’t do multiparty...
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Value
It seems like Epic always charges for every little thing now. We have already paid for the Epic...
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Relationship, Operations, Product
We had several outages and instances of downtime that were unexpected.
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Product
I like that Epic Telehealth is integrated within the EMR so we can have data in our Epic EMR of who...
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