Epic Telehealth Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Product

Epic Telehealth still has occasional problems in terms of connectivity and uptime. That is partly...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

In the acute setting, Epic Telehealth can take away the need for a physician to come into the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are able to do group visits with the product. The sizes of our groups vary, but the groups are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

With Epic, everything is on their road map. We just wait and wait and wait. The system doesn't have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic has a lot of training videos and tutorials, but sometimes, having an actual class would be...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Telehealth is a little slow in staying up-to-date on new advances and tech things compared to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

As we bring on new parts of Epic, we always have to pay more, whether for a license or a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If patients are MyChart savvy, Epic Telehealth is easy for them. But we still have patients every...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are not always kept in the loop or aware of changes when we do Epic upgrades. We have to find out...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't experience a lot of issues with Epic Telehealth. If we have downtime issues or problems...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Telehealth is reliable, easy to use, and embedded in providers' day-to-day workflow. It can...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We are using Epic Telehealth on an iPad at the patient's bedside. That is targeted at patients who...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I could, I would make it a little easier for patients to be able to get into a telehealth visit....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What is going well with Epic Telehealth is the ability to be able to get with the doctor right away....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Telehealth serves the purpose we need it for, so we are satisfied with it. Epic is doing a lot...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Our patient population is very rural, so the ability to allow patient care without patients having...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product needs the capability to add more participants and have a higher integration with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In some cases when we have our group visits, we are using the multiparty option because Epic...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic and Zoom are two different beings when it comes to being proactive. Epic does a good job, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Epic Video Client feature still doesn't have some basic functionality that provides equitable...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Telehealth has a really easy workflow for our providers. Everything is within one system for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Telehealth couldn't do what we needed it to do for a direct-to-consumer platform initially, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On the patient side, connecting through MyChart can be a bit of a sticking point for some people,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The nice thing about Epic is that it is always so customizable. Epic has their overall system, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Sometimes the Epic Telehealth upgrades are confusing to figure out, and then we have to explain the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Telehealth is pretty good. A lot of the physicians now use it, and when the patient can't come...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

The product works as promoted. We have a guarantee that it will work. We are always pushing the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Group sessions are still not something that we can do within Epic Telehealth. Epic does allow for...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic Telehealth doesn't have chat functionality, so users can't chat during video visits. We can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Conference or group-based calls become important because with our group sessions, we have a very...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic is not charging us for every little thing, but I think as the technology advances, we might see...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We did experience some technical issues, and some were with the technology that Epic was offering....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic says the webinars become available, and we join them. The vendor is not as active as other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are finally feeling like our product is on par with what we wanted with the EHR and other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We are paying Epic on a per-call basis, so the cost is substantially cheaper than what we were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

The one benefit that really helped us get the best adoption was that the system was connected with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

One of the biggest outcomes we have seen with Epic Telehealth is the buy-in. Patients and providers...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Epic Telehealth as a whole because it is one platform and because of the amount of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic Telehealth is very easy and user friendly for the patients and the providers, so it is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Most patients like the system. A few patients struggle with just the fact that there is some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic Telehealth is much more reliable than our previous system was. It is a very good value. With...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic doesn’t support interoperability very much at all because they want customers to use MyChart...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is constantly delivering new stuff, but I wouldn’t give them the highest rating there. If a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has a very flat corporate structure, but no one is empowered to really make any big decisions...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product's biggest strength is that it can integrate with other Epic platforms.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic tends to be responsive and tries to find solutions, but there are some things that we think...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The multiprovider functionality is not provider friendly, and there aren't a lot of solutions that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic doesn’t promise anything unless they know it is coming. We have looked at connectivity data,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A lot of our users get tripped up with the eCheck-in process. Epic doesn't move the needle on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We moved to Epic Telehealth for a cost component. When we went live on Epic's EMR, Epic Telehealth...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system was easy for our staff members and physicians to set up. We were able to turn on our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic Telehealth has lived up to everything we thought it would be, and it has been easy to use. That...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our experiences with Epic have been very positive. We have had a lot of access to the vendor's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product rides on Epic's cloud infrastructure, so we generally get a notification from the vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product's implementation was very smooth. In terms of the system's ease of use, there are always...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

We had a difficult implementation with our old vendor, and we had to work through some issues. We...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic makes a lot of promises for the future with the way they have their road maps, so it can be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is getting better, but they take a while to catch up sometimes. Epic is not the first to market...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is pretty good on the support side, and they have a bunch of folks that help support our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We pay Epic a lot of money. However, on the digital health side, I think our video visit fees and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We do recommend Epic, and we are very happy with their solution. Epic does a pretty good job of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Epic moved very quickly with the system, but initially, it took a little longer for us to get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Over the last year, our satisfaction with the system has increased because some of the features we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't know whether Epic has really collected any feedback from us. I would think that it would be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The main issue with the system is that Epic Telehealth isn't available on the inpatient side. To...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have used Epic Telehealth pretty extensively, especially for our nursing triage. Our nurses can...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We only have one site, so it is hard for our patients to get in, and we have limited visits...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic's training works very well. It is all laid out on the user web. It is easy for us to find...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic will reach out to us and tell us that there is something we haven't turned on that we should or...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We did a survey and found that our patients like telehealth visits more than in-person visits. That...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Telehealth fits seamlessly into our Epic workflows for providers, staff members, and patients. I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

When Epic first rolled out Epic Telehealth, it did not equal what another product gave us in terms...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of the providers still struggle with Epic Telehealth when they are going back and forth between...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic should continue to build out some of the road map functionality they currently have out there...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic has built the functionality for real-time communication in the tool, and now it is able to do...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The biggest differentiator for the product, which Epic has on the road map, is moving the tool into...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the way the system is baked into our workflow. It shows up in the same window so that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's screen-sharing functionality is really helpful, and so is its screen-capture...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have done a lot of work around the step just before a patient joins a video call to try to make...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The pro of Epic Telehealth is we are not working through interface challenges. It is beneficial that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One of the weaknesses of Epic Telehealth is that it doesn't have chat functionality, but it is on...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

A lot of the functionality and features that we wanted to use in Epic Telehealth haven’t been built...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The product comes with patient tip sheets and education that we have to rely on our scheduling team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have very low disconnection rates in Epic Telehealth, unlike other products we use. The interface...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our Epic analyst is great at helping us work through problems.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The platform is very good. It has occasional glitches in terms of audio quality, but the system is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

A strength of Epic Telehealth is its integration with the rest of Epic's products. Patients don't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic really didn't provide user training. The vendor just provided documentation for us to pass on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is very communicative. We have a good relationship with the vendor.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

One issue we see with Epic Telehealth is that when we are using it, we need to develop templates for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic Telehealth is prominently displayed in an easy place for all clinicians to be able to use and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

Epic has really improved the product compared to what they had during the pandemic. We went with an...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use a lot of the vendor’s scheduling tools with telehealth, but there are some opportunities for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes, Epic Telehealth can be a little complicated for patients, even though it has improved....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic has come a long way with a lot of their products. As we move toward using more telehealth...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic Telehealth just isn’t up to speed yet and doesn’t really compete with other telehealth...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has an internal client that they started working with called Twilio, and that is who they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports