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eClinicalWorks PM
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Chris Clune
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Midsize/Large Practice Management 2022: Which Vendors Stand Out in an Established Market?
Midsize/Large Practice Management 2022:
Which Vendors Stand Out in an Established Market?
December 2022
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User Commentary

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Manager

Product

The data is definitely secure with the eClinicalWorks system. There are a lot of measures that we...

Aug 2023
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Manager

Product

Because the eClinicalWorks system is so secure, the vendor doesn't really let any other software...

Aug 2023
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Manager

Loyalty, Product

eClinicalWorks has really fun stuff coming out soon. They have an AI component coming up that is...

Aug 2023
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Manager

Product

We would love to have bilingual patient payments with the eClinicalWorks system, but eClinicalWorks...

Aug 2023
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Director

Product

I like that eClinicalWorks PM is integrated with the clinical component, and the integration works well....

Jul 2023
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Director

Relationship, Operations

eClinicalWorks doesn’t proactively reach out to help us optimize workflows; we have to reach out to...

Jul 2023
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Director

Relationship, Operations

When the vendor makes an adjustment or update to the system, the update changes things that they did...

May 2023
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Manager

Operations

The vendor has training materials available for us, but they are difficult to find. Also, because...

May 2023
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Manager

Operations

The product is very easy to use. Whenever we have a new hire, I can send them some videos, and they...

May 2023
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Manager

Relationship, Product, Value

The product doesn’t help us achieve measurable outcomes in my opinion. We have had to hire a...

May 2023
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CEO/President

Relationship

eClinicalWorks often talks about the improvements that are going to come, but those improvements...

May 2023
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CEO/President

Product

eClinicalWorks PM has been good, but there are vestiges of things that stay in long after they are...

May 2023
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Manager

Product

We like the ease of use in eClinicalWorks PM, but we might feel that way because we have been on...

Apr 2023
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Manager

Product

Reporting in eClinicalWorks PM can be a struggle. We have our IT person pull a lot of the reports. I...

Apr 2023
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Manager

Relationship

When we call eClinicalWorks for support, they argue with us and tell us that it is impossible for...

Apr 2023
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Physician

Product

The product's strength is that it is fully integrated into the EHR. It works seamlessly. We have...

Mar 2023
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Physician

Relationship, Product

The product doesn't integrate as smoothly with third-party products as it does with eClinicalWorks...

Mar 2023
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Physician

Relationship

eCW has a history of talking about their new features and their new products, which are glitchy when...

Mar 2023
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Manager

Product

I love eClinicalWorks PM. I don't have any problems with it. The scheduling is easy. The billing...

Mar 2023
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Manager

Relationship

Sometimes, our interactions with eCW are a little tricky. They are quite a large company, so we...

Mar 2023
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CIO

Loyalty, Product

eClinicalWorks has a bunch of unkept promises around feature releases with regard to APIs,...

Jan 2023
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CIO

Product

Almost every release has issues, and then we have to open another slew of tickets. The Jellybeans...

Jan 2023
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Manager

Loyalty, Relationship, Product

Considering our size and our complexity, I would not use eClinicalWorks' system again. The system is...

Jan 2023
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Manager

Relationship, Product

eClinicalWorks used to be terrible. Everything that came out was awful. Many years ago, they made...

Jan 2023
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Manager

Product

I would not recommend eClinicalWorks' system. It is just not an effective tool for an organization...

Jan 2023
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Manager

Product

The vendor’s upgrades are good, but sometimes when the vendor launches a new upgrade, something else...

Jan 2023
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Manager

Relationship

eClinicalWorks has stepped up their game this year. When they notice something, I get automated...

Jan 2023
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Manager

Operations, Product

eClinicalWorks PM has a simplified workflow. The system is easy to pick up. It runs like a webpage,...

Jan 2023
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Director

Operations

eClinicalWorks has a ton of training material out there, but we do not rely on the vendor...

Dec 2022
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Director

Product

We use eClinicalWorks' billing, and it does speak well to our clearinghouse because it has lots of...

Dec 2022
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Director

Product

There is slowness at times in the billing queues and in the PM system. The slowness is a problem for...

Dec 2022
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Director

Culture, Value

eClinicalWorks has not delivered online bill pay or multiple different ways for people to pay their...

Dec 2022
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Director

Relationship

It is always difficult to talk with eClinicalWorks and get through the first level of pushback. We...

Dec 2022
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Director

Relationship

The eClinicalWorks product tries to identify problems by continually sending us safety notifications...

Dec 2022
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Director

Product, Value

I might recommend eClinicalWorks for a smaller practice. For a big practice with a lot of providers,...

Dec 2022
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Director

Loyalty

The eClinicalWorks cloud will make things more difficult for us. We are moving our software over...

Dec 2022
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Director

Relationship

Considering the fact that eClinicalWorks’ CEO comes out and parties with everyone at the annual...

Dec 2022
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Manager

Relationship

We have a really good eClinicalWorks person that we work with. We haven't had a good person in the...

Nov 2022
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Manager

Value

We can document in the system, but we have some things that are broken. We still do a good bit of...

Nov 2022
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Manager

Relationship

The vendor is struggling to bounce back from the pandemic. They know where they need to go, but they...

Nov 2022
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Manager

Relationship

eClinicalWorks struggles most with their technical support and with giving us access to information...

Nov 2022
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Manager

Loyalty

We are putting a lot of time and energy into our relationship with eClinicalWorks. I am hoping that...

Nov 2022
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