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eClinicalWorks PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product, Value

I would absolutely not buy eClinicalWorks PM again. I would recommend the system for a small...

Feb 2025
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Director

Relationship

Our executives have a direct line to eClinicalWorks' executives, and they meet frequently.

Feb 2025
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Director

Relationship, Product

eClinicalWorks doesn't keep all of their promises. The system wasn't made for our specialty....

Feb 2025
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Director

Product

There isn't a lot of forethought with the overall eClinicalWorks PM system, and the vendor doesn't...

Feb 2025
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CEO/President

Value

eClinicalWorks is not wedded to us in any way. I would like to see eClinicalWorks cut the...

Jan 2025
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CEO/President

Operations

The training is all online now, so eClinicalWorks doesn't really provide much training. I wasn't...

Jan 2025
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CEO/President

Product

We migrated to the cloud, so upgrades are automatic with eClinicalWorks' solution. That makes it...

Jan 2025
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Manager

Product

If people are willing to learn eClinicalWorks PM, the system is very easy to use. The front desk and...

Jan 2025
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Manager

Value

I like the healow payment features of eClinicalWorks PM. They make it very easy for a patient to...

Jan 2025
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Manager

Operations

I would like more practice-specific training for eClinicalWorks PM. eClinicalWorks trains users...

Jan 2025
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Manager

Relationship

eClinicalWorks seems very invested in our organization's goals. The fact that they are even willing...

Jan 2025
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Manager

Loyalty, Product

eClinicalWorks PM has some analytics capabilities and KPI reporting. Those are things that we are...

Jan 2025
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Manager

Relationship, Product

In eClinicalWorks PM, release notes are hard to find for upgrades or patches, and sometimes they...

Jan 2025
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Manager

Product

eClinicalWorks keeps their promises. It just may take them a long time to deliver. In eClinicalWorks...

Jan 2025
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Director

Loyalty

We recently acquired a practice that used eClinicalWorks PM. Transferring the PM system to our tax...

Jan 2025
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(0)
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Director

Product

The system functions well. My billing side really likes it. eClinicalWorks PM is their preferred...

Jan 2025
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Director

Relationship, Product

We have had issues with getting errors fixed when it comes to the integrations with the...

Jan 2025
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Director

Relationship, Operations

eClinicalWorks doesn't really offer training. Customers have to have a problem and then ask....

Jan 2025
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Director

Culture, Value

As eClinicalWorks builds relationships with practices, they are always saying that things are an...

Jan 2025
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CIO

Relationship, Operations, Product

eClinicalWorks intentionally doesn’t give their customers time to validate upgrades. They have some...

Jan 2025
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CIO

Relationship, Product

eClinicalWorks is excellent at integration. They do a great job with interoperability in a very...

Jan 2025
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CIO

Relationship

I really do actually love eClinicalWorks. They are great, but I know what I bought. They are not...

Jan 2025
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CIO

Relationship, Product

eClinicalWorks releases a lot of half-baked products. They routinely make things available that just...

Jan 2025
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Manager

Operations, Product

eClinicalWorks PM is a cloud software product, and we haven't had any problems with minor or major...

Dec 2024
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Manager

Loyalty, Product

eClinicalWorks could improve their efficiency and automation. For example, they have implemented...

Dec 2024
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Manager

Product, Value

As we keep adding providers, we get more important to eClinicalWorks, but that is true across the...

Dec 2024
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Manager

Value

eClinicalWorks is competitive with what is going on in the market, but we ought to be able to get a...

Dec 2024
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Manager

Relationship

eClinicalWorks keeps most of their promises. However, every once in a while, they will miss a...

Dec 2024
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Director

Operations, Product, Value

eClinicalWorks PM is fairly inexpensive and fairly intuitive. It has an easy UI. It is easy to...

Sep 2024
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Director

Relationship, Product

We would like eClinicalWorks to reach out to us about the identification of bugs, the applicable...

Sep 2024
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Director

Product

Using eClinicalWorks PM is like being on Windows 95. It is a very old-fashioned program. We get the...

Sep 2024
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Director

Operations, Product

eClinicalWorks PM is much more standardized than other systems. It is easy for us to train our staff...

Sep 2024
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Manager

Relationship

I don't feel that eClinicalWorks’ support team is comprehensive enough that they can easily address...

Aug 2024
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Manager

Culture, Loyalty

One of the reasons we ended up with a specialty charting solution is that we engaged eClinicalWorks...

Aug 2024
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Manager

Relationship, Product

eClinicalWorks is meeting our integration goals because everybody is able to put in input to improve...

Jul 2024
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Manager

Product

When we have to cancel an appointment and the patient reads the note about that, it would be nice if...

Jul 2024
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Manager

Product

eClinicalWorks has added a couple of patient experience platforms, and we should have better control...

Jul 2024
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Manager

Operations

eClinicalWorks doesn’t do the training. Everything is done through a third-party learning platform,...

Jul 2024
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Director

Culture, Relationship, Product

eClinicalWorks will offer or promote a lot of functionality that they promise is coming, but then it...

May 2024
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(0)
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Director

Operations

A lot of eClinicalWorks’ training isn't very proactive. They have a user portal, and they offer...

May 2024
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(0)
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Director

Value

For eClinicalWorks PM, eClinicalWorks charges for every little thing. They have moved toward having...

May 2024
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Director

Relationship, Value

I like that eClinicalWorks offers PM optimization. They will put us in touch with somebody, and of...

May 2024
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Manager

Product

The billing people used some features and functions that now they can't use because of the upgrade....

Apr 2024
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Director

Value

The vendor charges for every little module or every little thing that goes along with the practice...

Apr 2024
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(0)
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Director

Product

The vendor needs to do better with their patient engagement tools and update their UI. The PM side...

Apr 2024
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(0)
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Director

Operations

The vendor's training may not necessarily be timely, but I think their university materials could...

Apr 2024
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(0)
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Director

Relationship

If we are talking about web support, the vendor's overall support is not good. Our account managers...

Apr 2024
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