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eClinicalWorks PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

eClinicalWorks is big on promises, and I love that about them. eClinicalWorks is always looking to...

Sep 2021
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Analyst/Coordinator

eClinicalWorks nickel-and-dimes. Every time we want to add something or want something done, we have...

Aug 2021
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Analyst/Coordinator

eClinicalWorks PM was a good product when we finally got everything working. It was tough to get...

Aug 2021
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Analyst/Coordinator

eClinicalWorks is getting better with the information that they are sharing and posting, but...

Aug 2021
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Analyst/Coordinator

eClinicalWorks PM is buggy most of the time. We wind up taking several months just trying to figure...

Aug 2021
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CIO

eClinicalWorks needs to invest quite a bit in enhancing the customer-supported core competency and...

Jun 2021
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CIO

The vendor charges us for everything. For example, everything is tied to the number of clinical FTEs...

Jun 2021
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CIO

The eClinicalWorks PM implementation was good. The effectiveness of the vendor’s training was lower...

Jun 2021
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Director

eClinicalWorks is beautiful. They are right on the money, and their support is excellent. The ease...

Jun 2021
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Director

The workflow is not extremely simple or intuitive.

Jun 2021
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CEO/President

eClinicalWorks needs to listen to their clients. eClinicalWorks has not been getting back to...

Jun 2021
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CEO/President

Before I buy anything, I assess what else is available. It doesn't make any difference whether I...

Jun 2021
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CEO/President

When eClinicalWorks has had new upgrades, they have supported us poorly. We have had an issue with...

Jun 2021
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Manager

eClinicalWorks does not give us any guidance and assistance in setting up an interface with other...

Apr 2021
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Manager

eClinicalWorks requires tickets, and we have to go through our IT help desk. We cannot even open a...

Apr 2021
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Manager

eClinicalWorks PM's documentation and help screens are terrible. eClinicalWorks charges us for...

Apr 2021
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Manager

eClinicalWorks PM is probably a good software solution for a small medical practice and not for a...

Apr 2021
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Manager

Eligibility verification is a two-step process. Within our PM system, eligibility is turned on...

Apr 2021
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Manager

We use the system for billing and scheduling. The scheduling portion is fine, but everything else is...

Apr 2021
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Manager

eClinicalWorks has kept their promises. We were complaining about support, and they made...

Apr 2021
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Manager

eClinicalWorks is really bad with charges. They charge for everything, be it a text message, phone...

Apr 2021
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Manager

The data migration in the system had a lot of errors, so we had to redo it a couple of times....

Apr 2021
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Analyst/Coordinator

eClinicalWorks does not keep all their promises. They mean well, but they can take years to follow...

Mar 2021
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Analyst/Coordinator

The system's pricing is very competitive. They do nickel-and-dime us to an extent. The vendor...

Mar 2021
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Analyst/Coordinator

eCW actually needs to start over with their database. They are too quick to make patches without...

Mar 2021
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Manager

Every time the vendor makes an update to the system, they break it. Some of the settings we had...

Mar 2021
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Manager

The basic functionality of the system is there, but it is problematic, and the vendor's ability to...

Mar 2021
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Manager

The difficulty we have with the vendor is that a lot of their staff members are very difficult to...

Mar 2021
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Director

There are some areas of eClinicalWorks PM that the vendor needs to improve. They deem everything to...

Mar 2021
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CIO

Getting new technology from the vendor is hard. We push the vendor to do things, and we are kind of...

Feb 2021
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Manager

I like that eClinicalWorks' scheduling platform is easier to use now. The vendor has more billing...

Feb 2021
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CMIO

The vendor's nickel-and-diming has decreased over time, but it is frustrating sometimes. I have...

Jan 2021
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CMIO

eCW's executive involvement is great. In addition to our account representative, we have access to...

Jan 2021
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CMIO

eCW is a pretty forward-thinking, innovative company, and they have gotten more consistent over the...

Jan 2021
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CEO/President

eClinicalWorks PM is an open system, and it is easy to configure and set up. It also has good...

Dec 2020
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CEO/President

I am not thrilled that we have to interface with a third party for revenue cycle management. That is...

Dec 2020
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CEO/President

The business intelligence tools are subpar. They are just not robust and don't work in real time....

Dec 2020
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Manager

eClinicalWorks PM is not easy to use. There is a lot of deprecated functionality when people...

Nov 2020
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CMIO

eClinicalWorks wasn't helpful with our integration goals. Their response was that they were working...

Nov 2020
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CMIO

eClinicalWorks comes with more new products and twists on old products than any other vendor that we...

Nov 2020
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CMIO

eClinicalWorks' executive involvement has fallen tremendously in the last year. As they have grown...

Nov 2020
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CMIO

The only reason we are with eClinicalWorks is the price. We won't get a better product for the price...

Nov 2020
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CMIO

At the scale today, I wouldn't start with eClinicalWorks, but I would do an integrated product. I...

Nov 2020
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CMIO

The only issue we had was with billing for COVID-19 and understanding what codes would be accepted....

Nov 2020
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