eClinicalWorks PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
eClinicalWorks PM is a cloud software product, and we haven't had any problems with minor or major...
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Loyalty, Product
eClinicalWorks could improve their efficiency and automation. For example, they have implemented...
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Product, Value
As we keep adding providers, we get more important to eClinicalWorks, but that is true across the...
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Value
eClinicalWorks is competitive with what is going on in the market, but we ought to be able to get a...
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Relationship
eClinicalWorks keeps most of their promises. However, every once in a while, they will miss a...
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Operations, Product, Value
eClinicalWorks PM is fairly inexpensive and fairly intuitive. It has an easy UI. It is easy to...
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Relationship, Product
We would like eClinicalWorks to reach out to us about the identification of bugs, the applicable...
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Product
Using eClinicalWorks PM is like being on Windows 95. It is a very old-fashioned program. We get the...
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Operations, Product
eClinicalWorks PM is much more standardized than other systems. It is easy for us to train our staff...
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Relationship
I don't feel that eClinicalWorks’ support team is comprehensive enough that they can easily address...
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Culture, Loyalty
One of the reasons we ended up with a specialty charting solution is that we engaged eClinicalWorks...
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Relationship, Product
eClinicalWorks is meeting our integration goals because everybody is able to put in input to improve...
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Product
When we have to cancel an appointment and the patient reads the note about that, it would be nice if...
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Product
eClinicalWorks has added a couple of patient experience platforms, and we should have better control...
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Operations
eClinicalWorks doesn’t do the training. Everything is done through a third-party learning platform,...
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Culture, Relationship, Product
eClinicalWorks will offer or promote a lot of functionality that they promise is coming, but then it...
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Operations
A lot of eClinicalWorks’ training isn't very proactive. They have a user portal, and they offer...
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Value
For eClinicalWorks PM, eClinicalWorks charges for every little thing. They have moved toward having...
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Relationship, Value
I like that eClinicalWorks offers PM optimization. They will put us in touch with somebody, and of...
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Product
The billing people used some features and functions that now they can't use because of the upgrade....
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Value
The vendor charges for every little module or every little thing that goes along with the practice...
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Product
The vendor needs to do better with their patient engagement tools and update their UI. The PM side...
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Operations
The vendor's training may not necessarily be timely, but I think their university materials could...
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Relationship
If we are talking about web support, the vendor's overall support is not good. Our account managers...
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Operations
eClinicalWorks did a good job with the implementations on their part. They had somebody on-site...
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Relationship
The vendor’s support people are extremely frustrating to deal with. The support is all offshored. We...
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Product
One of the strengths of the system is how tight the integration is with all of the other components.
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Relationship
We have escalated things with eClinicalWorks' support team extremely aggressively for the last...
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Relationship, Product
eClinicalWorks does the bare minimum with patient safety. We have reported many issues that have...
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Operations
eClinicalWorks is trying to do an eClinicalWorks University. That has been going on for a couple of...
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Relationship, Operations, Product
We had an issue with eClinicalWorks PM that caused a safety concern and caused us to lose patient...
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Loyalty, Relationship, Product
eClinicalWorks does not deliver new technology to meet our needs. Instead, they are messing around...
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Product
We don't use eClinicalWorks PM enough to even bother with it, but I have a list of improvements I...
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