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eClinicalWorks PM Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There are a few little features that we've wanted. eClinicalWorks is actually well ahead of what the...
eClinicalWorks has tons of material, but it's like trying to find a needle in a haystack. They need...
eClinicalWorks PM'S biggest strength is that it is configurable. Actually, that's one thing that I'm...
eClinicalWorks PM just works better. It's much simpler to use the PM component than the EHR...
The product is so archaic. Also, one of the things that is just awful is trying to update...
eClinicalWorks does innovate, but they are going to charge for innovation. We have started using the...
eClinicalWorks PM is a functional product. eClinicalWorks has a better faxing module than Epic does....
I had to work hard to get clear answers out of eClinicalWorks, but if we pin them down, they are...
We have a single sign-on platform for eClinicalWorks' EHR and PM systems, so all of it works in a...
eClinicalWorks was prepared for training, and they did a good job of setting up and getting ready...
eClinicalWorks has been very responsive. They are a big company. The key is to find the right person...
eClinicalWorks has a lot of meetings and a lot of people. It is hard to keep up with them. A couple...
eClinicalWorks sold us a system that doesn't do what we expected it to do. We have worked with the...
There are some difficulties with eClinicalWorks PM. The change management from eClinicalWorks isn’t...
Our eClinicalWorks PM implementation was an absolute disaster. Overall, eClinicalWorks is not great...
Customer support is extremely variable with eClinicalWorks. We sometimes get the right person and...
eClinicalWorks PM is expensive. If we want something out of the ordinary, the vendor will sometimes...
If an organization is starting to use AI to look at trends and pull data, eClinicalWorks PM may not...
eClinicalWorks keeps their promises, but they aren't as timely about that as other vendors are....
With eClinicalWorks PM, we have to use a third-party clearinghouse because eClinicalWorks PM does...
eClinicalWorks needs to simplify some of the setup items in the PM system. One example is statements...
In eClinicalWorks PM, we built in fee schedules, but the proper fee schedule does not always match...
I have heard that the regular version of eClinicalWorks PM is really good, and many of our practices...
The training from eClinicalWorks was very quick. I was not directly involved in it, but I heard that...
eClinicalWorks charges us for everything. A unique challenge we have encountered is that we are on...
eClinicalWorks really needs to listen to the pain points of the practices. We are the ones in the...
The tangible benefit our organization realized by using multiple solutions from eClinicalWorks is...
eClinicalWorks’ API maturity is rapidly getting better, but it still lags significantly behind some...
If I need eClinicalWorks’ support people, I can always get them. There is definitely room for...
eClinicalWorks has really leaned into AI, and that is a top priority. I like that when we have an...
eClinicalWorks makes a lot of promises, and that is both a good and bad thing. We have a pretty good...
If we were hypothetically in the market for a new EHR or PM vendor, it would be hard to say who...
Using multiple solutions from eClinicalWorks has improved our efficiency. eClinicalWorks PM provides...
The decision to use third-party solutions rather than eClinicalWorks for some things was based on...
eClinicalWorks has a massive development budget. They are very heavy into development, and they...
eClinicalWorks PM works pretty well if it is built correctly, but the implementation of it was...
We know many of eClinicalWorks’ higher-ups, and they make sure we have direct access to developers...
We were doing intake, scheduling, and patient engagement with a third-party vendor. One reason we...
The biggest benefits of using multiple solutions from eClinicalWorks have been some core...
Our billing team really likes eClinicalWorks PM. It is their favorite system to work in. It is easy...
We could use a little bit more support around insurance packages. We would like a database that...
eClinicalWorks reaches out too much. However, I have never met or talked to an executive. The people...
Commentary Summary
Comment Type Breakout