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User Commentary
Our billing office struggles with eClinicalWorks PM. There is a lack of automation with...
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We have maintained a good business relationship with eClinicalWorks. I wouldn't say that they have...
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eClinicalWorks likes to nickel-and-dime us for little feature requests and additional functionality.
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We have a relationship with eClinicalWorks’ executives. Whenever there is an issue, the executive we...
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The vendor is trying to deliver new technology, but I don't think that they are getting feedback...
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eClinicalWorks' EHR and PM systems have to be integrated. If eClinicalWorks EHR fits someone's...
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The system is up most of the time, and it has had very little downtime. That means that we have had...
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I wouldn't buy the product again because of the vendor's approach to customers. We are a smaller...
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Previously, we worked with a reseller. We weren't happy with them, but at least we had someone local...
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We have a couple of things in the solution that depend on bidirectional interfaces. It has taken an...
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eClinicalWorks has some per click charges that limit our ability to do certain things. Their charges...
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I had to employ someone else to help us with training because the vendor didn't provide on-site...
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When there is a server problem, the vendor will send out an alert to clients about how things might...
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The system's ease of use is better for frontline users, but I have had to do a lot of offline...
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When we have a problem, we can contact the vendor for service, but we won't get a call back until...
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Our interoperability issues with eClinicalWorks PM are prompting us to move to another product. We...
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The product is not super pricey, and that is a good thing.
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We have tickets that have been open for months that have never been addressed. The vendor has...
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eClinicalWorks PM doesn't import rejection messages or ERA rejection codes for remittances. We have...
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My favorite parts of the product are the ease of use and the workflows. It seems to have all the...
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If someone is looking for something cheap, they won't get something that is good and fast too. If a...
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I would love to see better communication from the vendor's project manager. I would love to see the...
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The vendor has overpromised and underdelivered multiple times. For years, the vendor has said that...
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Our biggest frustration with eCW's PM system is that it won't integrate with other solutions where...
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Some of the things I have had to get information on with eCW’s product have been nice. We are able...
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We are able to have more functionality with eCW's system in a lot of ways. We do struggle with...
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We didn't feel like we had a solid implementation team or process. There was very little guidance on...
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We had multiple incidents come up where we were under the impression that we were going to have...
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The vendor’s service is atrocious. I can’t get responses proactively let alone reactively. There is...
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From an integration standpoint, the solution will actually make a great product for a small doctor’s...
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eClinicalWorks PM is a pretty good system. It is straightforward. It does online eligibility,...
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Our revenue cycle director hates the system's billing and revenue cycle aspects. They absolutely...
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A good example of eClinicalWorks not keeping promises is that every time they can't figure out an...
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We have a vendor representative who does get back to us, but we haven't touched base with the vendor...
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I have a certain report that was released in the system, but it was broken. We put in a ticket for a...
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We receive our money’s worth from the product. It is relatively inexpensive.
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There are specific reasons why I would recommend eClinicalWorks to others. If physicians are wed to...
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eClinicalWorks is big on promises, and I love that about them. eClinicalWorks is always looking to...
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eClinicalWorks nickel-and-dimes. Every time we want to add something or want something done, we have...
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eClinicalWorks PM was a good product when we finally got everything working. It was tough to get...
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eClinicalWorks is getting better with the information that they are sharing and posting, but...
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eClinicalWorks PM is buggy most of the time. We wind up taking several months just trying to figure...
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eClinicalWorks needs to invest quite a bit in enhancing the customer-supported core competency and...
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The vendor charges us for everything. For example, everything is tied to the number of clinical FTEs...
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The eClinicalWorks PM implementation was good. The effectiveness of the vendor’s training was lower...
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eClinicalWorks is beautiful. They are right on the money, and their support is excellent. The ease...
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The workflow is not extremely simple or intuitive.
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eClinicalWorks needs to listen to their clients. eClinicalWorks has not been getting back to...
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Before I buy anything, I assess what else is available. It doesn't make any difference whether I...
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When eClinicalWorks has had new upgrades, they have supported us poorly. We have had an issue with...
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