eClinicalWorks PM Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 7:53:39 AM and Model.EvProductId = 1999

Commentary Summary

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User Commentary

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Director

ROI / Cost (care and feeding)

Whether eCW charges for every little thing depends on the part. If we are trying to add a provider...

Sep 2020
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Director

Relationship

Overall, I would give the vendor a high rating for executive involvement because an account...

Sep 2020
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Director

Lessons Learned

When we escalate issues, the vendor can't always get a resolution for us. They aren't doing the...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have highly received our money's worth. I think the cost is pretty reasonable for what the vendor...

Sep 2020
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Director

Functionality and Upgrades

The vendor always wants me to upgrade the production, but they never upgrade my test system. I...

Sep 2020
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Director

Functionality and Upgrades

The functionalities for practice management, scheduling, and notifications have been working pretty...

Sep 2020
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Manager

Lessons Learned

We would rate eClinicalWorks' training high, but we would include the caveat that they kicked us off...

Aug 2020
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Manager

Sales and Contracting

I would rate the product high for doing what we were told it would do. eClinicalWorks is very good...

Aug 2020
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Director

Functionality and Upgrades

With the PM system, I want eClinicalWorks to notice that the system isn't that convenient. If we...

Aug 2020
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Analyst/Coordinator

Sales and Contracting

The vendor delivers new technology that doesn't meet anybody's needs. The vendor delivers...

Aug 2020
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Manager

Interfacing and Integration

The integration for doctors is nice. All of the billing and codes flow directly into the PM system....

Aug 2020
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Manager

Functionality and Upgrades

The patient engagement side of the PM system, such as bill paying in the portal, is still clunky....

Aug 2020
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CMIO

Sales and Contracting

I would say that eClinicalWorks keeps their promises but not in relation to time. If eCW says they...

Aug 2020
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CMIO

ROI / Cost (care and feeding)

I don't feel that the vendor nickel-and-dimes us because there are so many things that eCW gives us...

Aug 2020
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CMIO

Functionality and Upgrades

The vendor developed a dashboard for the workflow queue that we have implemented. It is amazing the...

Aug 2020
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CMIO

Functionality and Upgrades

Although eCW was the first to market on an effective chronic care management module, they have yet...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

In terms of nickel-and-diming, the vendor isn't as bad as they used to be, but they are still pretty...

Aug 2020
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Analyst/Coordinator

Relationship

If there is anything I would like to see the vendor do better regarding implementation services, it...

Aug 2020
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Analyst/Coordinator

Service and Support

I have mixed feelings about the vendor's ongoing support. We have been a customer for years, and eCW...

Aug 2020
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Analyst/Coordinator

Implementation and Training

When it comes to training, eCW says they are coming in to analyze our workflow and see how things...

Aug 2020
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CMIO

Relationship

I personally have direct access to the executive levels of the company. I don't usually make use of...

Aug 2020
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CMIO

Functionality and Upgrades

Depending on people's situation and needs, I would highly recommend eCW's system to others.

Aug 2020
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Manager

Interfacing and Integration

I would rate eClinicalWorks a little lower from an interoperability perspective. The lack of...

Aug 2020
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Manager

Lessons Learned

The ease of use depends on the user. We deal with some slowness issues and some freezing because we...

Aug 2020
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Manager

Lessons Learned

We have run into constraints with getting all of our jobs to run in a nightly process. We have had...

Aug 2020
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Manager

Service and Support

When we started using eClinicalWorks PM, we had a hard time on the billing side, which of course,...

Aug 2020
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Director

Interfacing and Integration

eClinicalWorks PM is a beast and has some functionality that I haven’t seen at different practices...

Aug 2020
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Director

Service and Support

eClinicalWorks hasn’t supported us very well during the COVID-19 pandemic. Our patients have had to...

Aug 2020
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Director

Functionality and Upgrades

Sometimes upgrades cause certain workflows to break, and fixes take months, not days. We are stuck....

Jul 2020
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Director

Other Observations & Comments

The providers' tool has an easier, smoother workflow than the tool of the billing and registration staff....

Jul 2020
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Manager

Service and Support

eClinicalWorks hasn't done well with their ongoing support. All of the platforms that we have are...

Jul 2020
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Manager

Functionality and Upgrades

Our staff is very frustrated with eClinicalWorks. They expand their capabilities without making sure...

Jul 2020
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Director

Other Observations & Comments

The system's ease of use isn't super great, but eClinicalWorks is forward looking, so they continue...

Jun 2020
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Director

Other Observations & Comments

eClinicalWorks' big challenge is that they are somewhat overextended when it comes to service. They...

Jun 2020
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Manager

Functionality and Upgrades

Once the system updates, we are forced to work around certain things instead of learning to use the...

Jun 2020
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Manager

Functionality and Upgrades

We wish eClinicalWorks would work on some of the functionalities that we know they offer. For...

Jun 2020
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Manager

Service and Support

eClinicalWorks could have had campaigns and other things go out related to COVID-19. Maybe those...

Jun 2020
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Manager

Functionality and Upgrades

eClinicalWorks PM is user friendly, and the system does what we need it to do. The initial training...

Jun 2020
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Manager

Functionality and Upgrades

I wish there were a better way to push out new things and new options. eClinicalWorks PM is limited....

Jun 2020
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CMIO

Interfacing and Integration

The eCW PM system integrates very well with other eCW products we have. The PM product integrates...

Apr 2020
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CMIO

Functionality and Upgrades

I would like to see more robust reports from the eCW system. Right now, we work around the reports....

Apr 2020
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Manager

Relationship

I would say that the vendor has been keeping their promises because they have gotten better about...

Apr 2020
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Manager

Other Observations & Comments

I would have hesitations about buying the product again. When we first got the product, we were a...

Apr 2020
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COO

Functionality and Upgrades

The eClinicalWorks system does okay, but it needs improvement. There are gaps. We struggle with...

Apr 2020
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COO

Service and Support

We have had success with the reporting. A BI product that we use from another vendor has been...

Apr 2020
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COO

ROI / Cost (care and feeding)

We have not received our money’s worth. Taking into account the amount of in-house overhead, I have...

Apr 2020
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COO

Functionality and Upgrades

Our director of business office services continually pulls out hair because of the product. If a...

Apr 2020
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COO

Technology

Anything in the PM piece that has to do with scheduling has to be done using multiple monitors with...

Apr 2020
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CIO

ROI / Cost (care and feeding)

We actually had to have a consultant come in and help us with eClinicalWorks PM. There were a lot of...

Mar 2020
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Director

Relationship

The issue with fraud really put a wrench in eClinicalWorks' business. Our relationship declined. We...

Mar 2020
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Manager

Functionality and Upgrades

eClinicalWorks has very good tools for billing and claims management. My billing staff is happy with...

Mar 2020
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Manager

Service and Support

The staff members at eClinicalWorks help us resolve any billing issues that come up. I appreciate...

Mar 2020
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Manager

Implementation and Training

eClinicalWorks probably offers ongoing training, but since we are doing things in a different way,...

Jan 2020
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Manager

Functionality and Upgrades

The system does what eClinicalWorks says it should, and we use it to its fullest.

Jan 2020
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Manager

Relationship

eClinicalWorks has great support. I have an account manager who reaches out to me. I don't have much...

Jan 2020
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Manager

Service and Support

There are many times that I want to run a report but don't know which report to run, and I just open...

Jan 2020
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Manager

Functionality and Upgrades

Overall, eClinicalWorks PM is easy to use.

Jan 2020
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CIO

Future Outlook

eClinicalWorks doesn’t do a good job with their PM product. They don’t do a good job of following...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

eClinicalWorks PM is an excellent tool. The system has a lot of flexibility for scheduling, and the...

Dec 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

eClinicalWorks does their best to keep their promises. There are limitations to what an application...

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

We are moving off of eClinicalWorks PM because we are going for a fully integrated system. We are a...

Dec 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

When we were actively using eClinicalWorks PM and our plan was to move forward with eClinicalWorks,...

Dec 2019
 Helpful

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Physician

Technology

eClinicalWorks PM is part of our long-term plan. I don't think we plan to look at anything else....

Nov 2019
 Helpful

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Physician

Relationship

I am an end user, and from what I have observed, the vendor hasn't kept their promises.

Nov 2019
 Helpful

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Physician

Interfacing and Integration

The vendor does try to support our organization’s integration goals.

Nov 2019
 Helpful

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Physician

Service and Support

We have our own in-house IT people, but our IT people report that eClinicalWorks' support team has a...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

eClinicalWorks nickel-and-dimes us a little. Their pricing model works pretty well if organizations...

Oct 2019
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VP/Other Executive

Relationship

If a vendor has good executive involvement, that means we are able to get in contact with the...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

The components are there, but the quality is not. That is aggravating. It wears on us a little bit.

Oct 2019
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Director

Relationship

eClinicalWorks didn't successfully help us in a few key areas that we asked for and prioritized. Our...

Oct 2019
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Director

Functionality and Upgrades

We tried to update to the newest version of eClinicalWorks PM, but we had to delay the project...

Oct 2019
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Director

Functionality and Upgrades

We definitely think that eClinicalWorks PM meets all of our needs. However, we struggle with the...

Oct 2019
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Director

Implementation and Training

We had some communication issues with our eCW contact during the implementation of the practice...

Oct 2019
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Director

Technology

Some of the information we found for eCW's system is only usable in the executable version of the...

Oct 2019
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Manager

Functionality and Upgrades

The financial side of the system runs more smoothly than the clinical side does. We are always doing...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

In terms of new technology, I don’t think anyone at our organization has a high level of faith in...

Sep 2019
 Helpful

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VP/Other Executive

Relationship

eClinicalWorks; executives aren’t very involved outside of conferences.

Sep 2019
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VP/Other Executive

Technology

It feels like the system has become more stable. Reports still end up being an issue. It drives...

Sep 2019
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Physician

Other Observations & Comments

eClinicalWorks PM is adequate. Every time eCW adds another layer of technology, something old...

Jul 2019
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Manager

Sales and Contracting

eCW changes the system whenever we need them to. eCW’s initial selling point was that the system...

Jun 2019
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Manager

Functionality and Upgrades

The system is so deep in our organization that it would be extremely difficult to get off of it. But...

Jun 2019
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CIO

Functionality and Upgrades

We would like some end-user alerting and more clinical decision support with eClinicalWorks PM. If...

Jun 2019
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Director

Functionality and Upgrades

We have bigger issues with the practice management product than we have with the EHR. If we could go...

Jun 2019
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Director

Functionality and Upgrades

We send claims out and we get paid, but eClinicalWorks' system isn't where we would like it to be....

Jun 2019
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Director

Functionality and Upgrades

The patient registration process in eClinicalWorks' system is more cumbersome than is necessary....

Jun 2019