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User Commentary
Loyalty, Product
We would really like someone to help us map the structured fields in the metrics that change every...
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Product
I generate a lot of reports out of the system, and I have found that the system is extremely easy to...
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Loyalty, Product
We need to be able to do bidirectional texting with patients so that we can communicate with them...
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Operations
We need a lot more training on quality with the metrics, dashboards, and mapping of different things...
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Culture, Value
eClinicalWorks offers optional features that can increase our ability to provide better value-based...
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Relationship, Operations
My frustration with eClinicalWorks is on the staffing side. They have so many people that are...
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Operations
eClinicalWorks' system is complicated and takes some time to learn. Also eClinicalWorks' training...
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Relationship
Our eClinicalWorks contact is a traditional client success person, and they are empowered to help us...
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Product, Value
I would absolutely not buy eClinicalWorks PM again. I would recommend the system for a small...
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Relationship
Our executives have a direct line to eClinicalWorks' executives, and they meet frequently.
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Relationship, Product
eClinicalWorks doesn't keep all of their promises. The system wasn't made for our specialty....
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Product
There isn't a lot of forethought with the overall eClinicalWorks PM system, and the vendor doesn't...
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Value
eClinicalWorks is not wedded to us in any way. I would like to see eClinicalWorks cut the...
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Operations
The training is all online now, so eClinicalWorks doesn't really provide much training. I wasn't...
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Product
We migrated to the cloud, so upgrades are automatic with eClinicalWorks' solution. That makes it...
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Product
If people are willing to learn eClinicalWorks PM, the system is very easy to use. The front desk and...
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Value
I like the healow payment features of eClinicalWorks PM. They make it very easy for a patient to...
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Operations
I would like more practice-specific training for eClinicalWorks PM. eClinicalWorks trains users...
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Relationship
eClinicalWorks seems very invested in our organization's goals. The fact that they are even willing...
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Loyalty, Product
eClinicalWorks PM has some analytics capabilities and KPI reporting. Those are things that we are...
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Relationship, Product
In eClinicalWorks PM, release notes are hard to find for upgrades or patches, and sometimes they...
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Product
eClinicalWorks keeps their promises. It just may take them a long time to deliver. In eClinicalWorks...
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Loyalty
We recently acquired a practice that used eClinicalWorks PM. Transferring the PM system to our tax...
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Product
The system functions well. My billing side really likes it. eClinicalWorks PM is their preferred...
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Relationship, Product
We have had issues with getting errors fixed when it comes to the integrations with the...
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Relationship, Operations
eClinicalWorks doesn't really offer training. Customers have to have a problem and then ask....
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Culture, Value
As eClinicalWorks builds relationships with practices, they are always saying that things are an...
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Relationship, Operations, Product
eClinicalWorks intentionally doesn’t give their customers time to validate upgrades. They have some...
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Relationship, Product
eClinicalWorks is excellent at integration. They do a great job with interoperability in a very...
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Relationship
I really do actually love eClinicalWorks. They are great, but I know what I bought. They are not...
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Relationship, Product
eClinicalWorks releases a lot of half-baked products. They routinely make things available that just...
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Operations, Product
eClinicalWorks PM is a cloud software product, and we haven't had any problems with minor or major...
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Loyalty, Product
eClinicalWorks could improve their efficiency and automation. For example, they have implemented...
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Product, Value
As we keep adding providers, we get more important to eClinicalWorks, but that is true across the...
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Value
eClinicalWorks is competitive with what is going on in the market, but we ought to be able to get a...
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Relationship
eClinicalWorks keeps most of their promises. However, every once in a while, they will miss a...
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Operations, Product, Value
eClinicalWorks PM is fairly inexpensive and fairly intuitive. It has an easy UI. It is easy to...
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Relationship, Product
We would like eClinicalWorks to reach out to us about the identification of bugs, the applicable...
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Product
Using eClinicalWorks PM is like being on Windows 95. It is a very old-fashioned program. We get the...
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Operations, Product
eClinicalWorks PM is much more standardized than other systems. It is easy for us to train our staff...
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Relationship
I don't feel that eClinicalWorks’ support team is comprehensive enough that they can easily address...
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Culture, Loyalty
One of the reasons we ended up with a specialty charting solution is that we engaged eClinicalWorks...
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Relationship, Product
eClinicalWorks is meeting our integration goals because everybody is able to put in input to improve...
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Product
When we have to cancel an appointment and the patient reads the note about that, it would be nice if...
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Product
eClinicalWorks has added a couple of patient experience platforms, and we should have better control...
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Operations
eClinicalWorks doesn’t do the training. Everything is done through a third-party learning platform,...
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