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eClinicalWorks PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

The billing people used some features and functions that now they can't use because of the upgrade....

Apr 2024
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(0)
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Director

Value

The vendor charges for every little module or every little thing that goes along with the practice...

Apr 2024
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Director

Product

The vendor needs to do better with their patient engagement tools and update their UI. The PM side...

Apr 2024
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Director

Operations

The vendor's training may not necessarily be timely, but I think their university materials could...

Apr 2024
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(0)
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Director

Relationship

If we are talking about web support, the vendor's overall support is not good. Our account managers...

Apr 2024
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Director

Operations

eClinicalWorks did a good job with the implementations on their part. They had somebody on-site...

Feb 2024
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Director

Relationship

The vendor’s support people are extremely frustrating to deal with. The support is all offshored. We...

Feb 2024
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Director

Product

One of the strengths of the system is how tight the integration is with all of the other components.

Feb 2024
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Analyst/Coordinator

Relationship

We have escalated things with eClinicalWorks' support team extremely aggressively for the last...

Jan 2024
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Analyst/Coordinator

Relationship, Product

eClinicalWorks does the bare minimum with patient safety. We have reported many issues that have...

Jan 2024
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Analyst/Coordinator

Operations

eClinicalWorks is trying to do an eClinicalWorks University. That has been going on for a couple of...

Jan 2024
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Analyst/Coordinator

Relationship, Operations, Product

We had an issue with eClinicalWorks PM that caused a safety concern and caused us to lose patient...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

eClinicalWorks does not deliver new technology to meet our needs. Instead, they are messing around...

Jan 2024
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Analyst/Coordinator

Product

We don't use eClinicalWorks PM enough to even bother with it, but I have a list of improvements I...

Jan 2024
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CIO

Culture, Value

The vendor is very up front about their costs. There have been times when we have gotten a bill from...

Dec 2023
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CIO

Operations

We don't really use the vendor's training. We use our own training. The vendor's training is...

Dec 2023
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CIO

Relationship

The vendor's support isn't good. They play the delay game. I have been managing IT vendors for...

Dec 2023
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Director

Operations

The implementation was rough. We ended up having to get an outside company to do our billing. Our...

Nov 2023
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Director

Product

If everything works like it is supposed to work, eClinicalWorks PM is awesome. We have problems...

Nov 2023
||
(0)
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Director

Loyalty, Product

One thing that we are working on right now is that eClinicalWorks' system can only handle claims...

Nov 2023
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Director

Operations

We can find training on our own for the eCW system, like the videos that eCW has online. It is not...

Nov 2023
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Director

Product

I would like to see eCW integrate with more vendors than they currently do, specifically in terms of...

Nov 2023
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(0)
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Director

Culture, Relationship

Sometimes we have a service person, who eClinicalWorks calls a strategic account manager (SAM), and...

Nov 2023
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Director

Loyalty, Operations

We like that the eCW solution is an integrated system as far as the PM, the EHR, and the portal...

Nov 2023
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Director

Value

There are a lot of add-ons with eCW. If we want certain features, we have to pay for those features...

Nov 2023
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Manager

Relationship

eClinicalWorks is really good at keeping their word on things. Their support is better than it used...

Oct 2023
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Manager

Relationship

eClinicalWorks tries to stay caught up with or ahead of new things that are coming out. They try to...

Oct 2023
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Manager

Operations, Product

The vendor's large updates usually go well, but we don't feel like we are as prepared to take...

Oct 2023
||
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Manager

Loyalty, Relationship, Product

Last year, we were pretty discouraged with eClinicalWorks, but we have seen them make great...

Oct 2023
||
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Manager

Relationship

The biggest problem with eClinicalWorks’ support is the culture and language barrier. I would be...

Oct 2023
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(0)
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Director

Product

The product works well for scheduling, and it integrates well with other solutions.

Oct 2023
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(0)
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Director

Relationship, Operations

eClinicalWorks could provide more on-site support or remote training during the first few months of...

Oct 2023
||
(0)
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Director

Product

eClinicalWorks PM is easy to use. It is transparent, and it allows us to move between posting...

Oct 2023
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(0)
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Director

Value

I don't feel like eClinicalWorks necessarily nickel-and-dimes us, but if users want anything other...

Oct 2023
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(0)
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CEO/President

Relationship, Product

There was an error in the system where the patient portal ended up getting corrupted in some way,...

Oct 2023
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(0)
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CEO/President

Operations

The system is very easy for people to learn. The training of an employee is basically to have them...

Oct 2023
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Director

Relationship

The vendor's support people aren't particularly responsive. Something we often see with the vendor's...

Oct 2023
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Director

Relationship

We have account managers from eClinicalWorks, but they are sometimes difficult to get ahold of. If...

Oct 2023
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Director

Product

I would like to have the ability to view a larger number of clinics for our schedulers. The product...

Oct 2023
||
(0)
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Director

Relationship

Every so often, the vendor will promise us that something will be fixed in a future version of the...

Oct 2023
||
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Director

Product

We have an issue with the 12.1 version of the product. There is a known bug in that version, and it...

Oct 2023
||
(0)
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Director

Operations, Product

Just like with any other medical software, there is a significant amount of learning and training...

Oct 2023
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Director

Product

In this day and age of bots, we really need access to an API to be able to do denial management, but...

Oct 2023
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Analyst/Coordinator

Product

The biggest strength of eClinicalWorks PM is the fact that it is integrated fully with...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

There is an out-of-office feature that eClinicalWorks just enabled for the latest version of...

Oct 2023
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CEO/President

Product

Using the product, we can pretty much create our own ad hoc reports. We can use canned reports, but...

Sep 2023
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(0)
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Manager

Product

The data is definitely secure with the eClinicalWorks system. There are a lot of measures that we...

Aug 2023
||
(0)
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Manager

Product

Because the eClinicalWorks system is so secure, the vendor doesn't really let any other software...

Aug 2023
||
(0)
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Manager

Loyalty, Product

eClinicalWorks has really fun stuff coming out soon. They have an AI component coming up that is...

Aug 2023
||
(0)
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Manager

Product

We would love to have bilingual patient payments with the eClinicalWorks system, but eClinicalWorks...

Aug 2023
||
(0)
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Director

Product

I like that eClinicalWorks PM is integrated with the clinical component, and the integration works well....

Jul 2023
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(0)
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Director

Relationship, Operations

eClinicalWorks doesn’t proactively reach out to help us optimize workflows; we have to reach out to...

Jul 2023
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(0)
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Director

Relationship, Operations

When the vendor makes an adjustment or update to the system, the update changes things that they did...

May 2023
||
(0)
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Manager

Operations

The vendor has training materials available for us, but they are difficult to find. Also, because...

May 2023
||
(0)
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Manager

Operations

The product is very easy to use. Whenever we have a new hire, I can send them some videos, and they...

May 2023
||
(0)
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Manager

Relationship, Product, Value

The product doesn’t help us achieve measurable outcomes in my opinion. We have had to hire a...

May 2023
||
(0)
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CEO/President

Relationship

eClinicalWorks often talks about the improvements that are going to come, but those improvements...

May 2023
||
(0)
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CEO/President

Product

eClinicalWorks PM has been good, but there are vestiges of things that stay in long after they are...

May 2023
||
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