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eClinicalWorks PM Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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CIO

eClinicalWorks needs to invest quite a bit in enhancing the customer-supported core competency and...

Jun 2021
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CIO

The vendor charges us for everything. For example, everything is tied to the number of clinical FTEs...

Jun 2021
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CIO

The eClinicalWorks PM implementation was good. The effectiveness of the vendor’s training was lower...

Jun 2021
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Director

eClinicalWorks is beautiful. They are right on the money, and their support is excellent. The ease...

Jun 2021
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(0)
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Director

The workflow is not extremely simple or intuitive.

Jun 2021
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(0)
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CEO/President

eClinicalWorks needs to listen to their clients. eClinicalWorks has not been getting back to...

Jun 2021
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(0)
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CEO/President

Before I buy anything, I assess what else is available. It doesn't make any difference whether I...

Jun 2021
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CEO/President

When eClinicalWorks has had new upgrades, they have supported us poorly. We have had an issue with...

Jun 2021
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Manager

eClinicalWorks does not give us any guidance and assistance in setting up an interface with other...

Apr 2021
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Manager

eClinicalWorks requires tickets, and we have to go through our IT help desk. We cannot even open a...

Apr 2021
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(0)
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Manager

eClinicalWorks PM's documentation and help screens are terrible. eClinicalWorks charges us for...

Apr 2021
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Manager

eClinicalWorks PM is probably a good software solution for a small medical practice and not for a...

Apr 2021
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Manager

Eligibility verification is a two-step process. Within our PM system, eligibility is turned on...

Apr 2021
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Manager

We use the system for billing and scheduling. The scheduling portion is fine, but everything else is...

Apr 2021
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(0)
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Manager

eClinicalWorks has kept their promises. We were complaining about support, and they made...

Apr 2021
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(0)
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Manager

eClinicalWorks is really bad with charges. They charge for everything, be it a text message, phone...

Apr 2021
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(0)
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Manager

The data migration in the system had a lot of errors, so we had to redo it a couple of times....

Apr 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks does not keep all their promises. They mean well, but they can take years to follow...

Mar 2021
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(0)
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Analyst/Coordinator

The system's pricing is very competitive. They do nickel-and-dime us to an extent. The vendor...

Mar 2021
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Analyst/Coordinator

eCW actually needs to start over with their database. They are too quick to make patches without...

Mar 2021
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Manager

Every time the vendor makes an update to the system, they break it. Some of the settings we had...

Mar 2021
||
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Manager

The basic functionality of the system is there, but it is problematic, and the vendor's ability to...

Mar 2021
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Manager

The difficulty we have with the vendor is that a lot of their staff members are very difficult to...

Mar 2021
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(0)
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Director

There are some areas of eClinicalWorks PM that the vendor needs to improve. They deem everything to...

Mar 2021
||
(0)
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CIO

Getting new technology from the vendor is hard. We push the vendor to do things, and we are kind of...

Feb 2021
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Manager

I like that eClinicalWorks' scheduling platform is easier to use now. The vendor has more billing...

Feb 2021
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CMIO

The vendor's nickel-and-diming has decreased over time, but it is frustrating sometimes. I have...

Jan 2021
||
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CMIO

eCW's executive involvement is great. In addition to our account representative, we have access to...

Jan 2021
||
(0)
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CMIO

eCW is a pretty forward-thinking, innovative company, and they have gotten more consistent over the...

Jan 2021
||
(0)
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CEO/President

eClinicalWorks PM is an open system, and it is easy to configure and set up. It also has good...

Dec 2020
||
(0)
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CEO/President

I am not thrilled that we have to interface with a third party for revenue cycle management. That is...

Dec 2020
||
(0)
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CEO/President

The business intelligence tools are subpar. They are just not robust and don't work in real time....

Dec 2020
||
(0)
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Manager

eClinicalWorks PM is not easy to use. There is a lot of deprecated functionality when people...

Nov 2020
||
(0)
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CMIO

eClinicalWorks wasn't helpful with our integration goals. Their response was that they were working...

Nov 2020
||
(0)
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CMIO

eClinicalWorks comes with more new products and twists on old products than any other vendor that we...

Nov 2020
||
(0)
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CMIO

eClinicalWorks' executive involvement has fallen tremendously in the last year. As they have grown...

Nov 2020
||
(0)
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CMIO

The only reason we are with eClinicalWorks is the price. We won't get a better product for the price...

Nov 2020
||
(0)
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CMIO

At the scale today, I wouldn't start with eClinicalWorks, but I would do an integrated product. I...

Nov 2020
||
(0)
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CMIO

The only issue we had was with billing for COVID-19 and understanding what codes would be accepted....

Nov 2020
||
(0)
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Director

I have people who love the system, and I have people who are scratching their heads at it, so it is...

Oct 2020
||
(0)
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Director

Everything is à la carte or an enhancement. I think the vendor is charging us for every little thing....

Oct 2020
||
(0)
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Director

Everything is a fight with eClinicalWorks. Getting support and getting people to log in is...

Oct 2020
||
(0)
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Director

We are not really embracing any new feature functionality because we are going to turn it off. When...

Oct 2020
||
(0)
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Director

Whether eCW charges for every little thing depends on the part. If we are trying to add a provider...

Sep 2020
||
(0)
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Director

Overall, I would give the vendor a high rating for executive involvement because an account...

Sep 2020
||
(0)
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Director

When we escalate issues, the vendor can't always get a resolution for us. They aren't doing the...

Sep 2020
||
(0)
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Director

We have highly received our money's worth. I think the cost is pretty reasonable for what the vendor...

Sep 2020
||
(0)
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Director

The vendor always wants me to upgrade the production, but they never upgrade my test system. I...

Sep 2020
||
(0)
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Director

The functionalities for practice management, scheduling, and notifications have been working pretty...

Sep 2020
||
(0)
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Manager

We would rate eClinicalWorks' training high, but we would include the caveat that they kicked us off...

Aug 2020
||
(0)
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Manager

I would rate the product high for doing what we were told it would do. eClinicalWorks is very good...

Aug 2020
||
(0)
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Director

With the PM system, I want eClinicalWorks to notice that the system isn't that convenient. If we...

Aug 2020
||
(0)
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Analyst/Coordinator

The vendor delivers new technology that doesn't meet anybody's needs. The vendor delivers...

Aug 2020
||
(0)
 Thank you  Helpful

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Manager

The integration for doctors is nice. All of the billing and codes flow directly into the PM system....

Aug 2020
||
(0)
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Manager

The patient engagement side of the PM system, such as bill paying in the portal, is still clunky....

Aug 2020
||
(0)
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CMIO

I would say that eClinicalWorks keeps their promises but not in relation to time. If eCW says they...

Aug 2020
||
(0)
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CMIO

I don't feel that the vendor nickel-and-dimes us because there are so many things that eCW gives us...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor developed a dashboard for the workflow queue that we have implemented. It is amazing the...

Aug 2020
||
(0)
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CMIO

Although eCW was the first to market on an effective chronic care management module, they have yet...

Aug 2020
||
(0)
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Analyst/Coordinator

In terms of nickel-and-diming, the vendor isn't as bad as they used to be, but they are still pretty...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

If there is anything I would like to see the vendor do better regarding implementation services, it...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have mixed feelings about the vendor's ongoing support. We have been a customer for years, and eCW...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to training, eCW says they are coming in to analyze our workflow and see how things...

Aug 2020
||
(0)
 Thank you  Helpful

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CMIO

I personally have direct access to the executive levels of the company. I don't usually make use of...

Aug 2020
||
(0)
 Thank you  Helpful

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CMIO

Depending on people's situation and needs, I would highly recommend eCW's system to others.

Aug 2020
||
(0)
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Manager

I would rate eClinicalWorks a little lower from an interoperability perspective. The lack of...

Aug 2020
||
(0)
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Manager

The ease of use depends on the user. We deal with some slowness issues and some freezing because we...

Aug 2020
||
(0)
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Manager

We have run into constraints with getting all of our jobs to run in a nightly process. We have had...

Aug 2020
||
(0)
 Thank you  Helpful

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Manager

When we started using eClinicalWorks PM, we had a hard time on the billing side, which of course,...

Aug 2020
||
(0)
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Director

eClinicalWorks PM is a beast and has some functionality that I haven’t seen at different practices...

Aug 2020
||
(0)
 Thank you  Helpful

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Director

eClinicalWorks hasn’t supported us very well during the COVID-19 pandemic. Our patients have had to...

Aug 2020
||
(0)
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Director

Sometimes upgrades cause certain workflows to break, and fixes take months, not days. We are stuck....

Jul 2020
||
(0)
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Director

The providers' tool has an easier, smoother workflow than the tool of the billing and registration staff....

Jul 2020
||
(0)
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