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eClinicalWorks PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

eClinicalWorks’ API maturity is rapidly getting better, but it still lags significantly behind some...

Nov 2025
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Director

Relationship

If I need eClinicalWorks’ support people, I can always get them. There is definitely room for...

Nov 2025
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Director

Loyalty, Relationship, Product

eClinicalWorks has really leaned into AI, and that is a top priority. I like that when we have an...

Nov 2025
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Director

Culture, Relationship

eClinicalWorks makes a lot of promises, and that is both a good and bad thing. We have a pretty good...

Nov 2025
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COO

Loyalty

If we were hypothetically in the market for a new EHR or PM vendor, it would be hard to say who...

Nov 2025
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COO

Product, Value

Using multiple solutions from eClinicalWorks has improved our efficiency. eClinicalWorks PM provides...

Nov 2025
||
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COO

Loyalty

The decision to use third-party solutions rather than eClinicalWorks for some things was based on...

Nov 2025
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Director

Relationship, Value

eClinicalWorks has a massive development budget. They are very heavy into development, and they...

Nov 2025
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Director

Operations

eClinicalWorks PM works pretty well if it is built correctly, but the implementation of it was...

Nov 2025
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Director

Relationship

We know many of eClinicalWorks’ higher-ups, and they make sure we have direct access to developers...

Nov 2025
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CEO/President

Loyalty

We were doing intake, scheduling, and patient engagement with a third-party vendor. One reason we...

Nov 2025
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CEO/President

Product

The biggest benefits of using multiple solutions from eClinicalWorks have been some core...

Nov 2025
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COO

Product

Our billing team really likes eClinicalWorks PM. It is their favorite system to work in. It is easy...

Oct 2025
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COO

Relationship, Product

We could use a little bit more support around insurance packages. We would like a database that...

Oct 2025
||
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COO

Relationship

eClinicalWorks reaches out too much. However, I have never met or talked to an executive. The people...

Oct 2025
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Director

Product

The scanning and filing in eClinicalWorks PM are very antiquated. There is very little automation....

Oct 2025
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Director

Loyalty

One of the reasons we decided to go with eClinicalWorks was so that we wouldn't have to use multiple...

Oct 2025
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Director

Relationship

My staff members have talked to top executives at eClinicalWorks, and our executives have talked...

Oct 2025
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Analyst/Coordinator

Culture, Relationship

We probably don't take advantage of everything new that comes out, but eClinicalWorks has several...

Oct 2025
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Analyst/Coordinator

Relationship

We have a strategic account manager who is assigned to our practice, and we have a good relationship...

Oct 2025
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Analyst/Coordinator

Value

I would buy eClinicalWorks again because of the price.

Oct 2025
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CIO

Relationship

The vendor has a lot of offshore support people. If we talk to 10 people, the first 9 of them are...

Sep 2025
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CIO

Value

We save a ton of money by using eClinicalWorks' suite of products. It is a lot simpler. I need fewer...

Sep 2025
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CIO

Culture, Value

eClinicalWorks has delved into AI, and they want to charge for it. They aren't fixing normal things...

Sep 2025
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Manager

Relationship, Product

eClinicalWorks has traditionally done a nice job of pushing technology out to patients so that they...

Sep 2025
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Manager

Relationship, Product

eClinicalWorks doesn't keep their promises, especially when it comes to product quality....

Sep 2025
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Manager

Relationship

Executive involvement is our fundamental issue with eClinicalWorks. I just feel like I have...

Sep 2025
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Director

Product

eClinicalWorks is overpromising and underdelivering on some key functionalities that we request,...

Sep 2025
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Director

Product, Value

A tangible benefit of using multiple solutions from eClinicalWorks is that they offer optimization...

Sep 2025
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Director

Relationship, Product

eClinicalWorks’ support for eClinicalWorks PM is pretty strong. And I think the end user finds...

Sep 2025
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Director

Product

Some of the workflows in eClinicalWorks PM can be a little cumbersome and click heavy. Things could...

Sep 2025
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Director

Relationship

We need a lot of communication to keep eClinicalWorks PM running. The vendor relies heavily on the...

Sep 2025
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Director

Operations, Product, Value

The most tangible benefit our organization has realized is with multiple solutions from...

Sep 2025
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Manager

Product, Value

One benefit we have from using multiple solutions from eClinicalWorks is utilizing some of the...

Jul 2025
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Manager

Value

eClinicalWorks hasn't introduced anything that has helped my billing. And eClinicalWorks PM is less...

Jul 2025
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Manager

Product

Integrations require a very manual process; eClinicalWorks does not support integrations of another...

Jul 2025
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Director

Operations, Product

I don’t do a ton of practice management, but the system is still very cluttered in terms of ease of...

Jul 2025
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Director

Product, Value

With the practice management, we get feedback in terms of our revenues and productivity, so that is...

Jul 2025
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Director

Relationship

eClinicalWorks' ongoing phone and web support is pretty good. They send a lot of emails when there...

Jul 2025
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Director

Product

One benefit of using multiple systems by the same vendor is the general integration into a seamless...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We would really like someone to help us map the structured fields in the metrics that change every...

Apr 2025
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Analyst/Coordinator

Product

I generate a lot of reports out of the system, and I have found that the system is extremely easy to...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

We need to be able to do bidirectional texting with patients so that we can communicate with them...

Apr 2025
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Analyst/Coordinator

Operations

We need a lot more training on quality with the metrics, dashboards, and mapping of different things...

Apr 2025
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Analyst/Coordinator

Culture, Value

eClinicalWorks offers optional features that can increase our ability to provide better value-based...

Apr 2025
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VP/Other Executive

Relationship, Operations

My frustration with eClinicalWorks is on the staffing side. They have so many people that are...

Apr 2025
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VP/Other Executive

Operations

eClinicalWorks' system is complicated and takes some time to learn. Also eClinicalWorks' training...

Apr 2025
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VP/Other Executive

Relationship

Our eClinicalWorks contact is a traditional client success person, and they are empowered to help us...

Apr 2025
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Director

Product, Value

I would absolutely not buy eClinicalWorks PM again. I would recommend the system for a small...

Feb 2025
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Director

Relationship

Our executives have a direct line to eClinicalWorks' executives, and they meet frequently.

Feb 2025
||
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Director

Relationship, Product

eClinicalWorks doesn't keep all of their promises. The system wasn't made for our specialty....

Feb 2025
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(0)
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Director

Product

There isn't a lot of forethought with the overall eClinicalWorks PM system, and the vendor doesn't...

Feb 2025
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CEO/President

Value

eClinicalWorks is not wedded to us in any way. I would like to see eClinicalWorks cut the...

Jan 2025
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(0)
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CEO/President

Operations

The training is all online now, so eClinicalWorks doesn't really provide much training. I wasn't...

Jan 2025
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CEO/President

Product

We migrated to the cloud, so upgrades are automatic with eClinicalWorks' solution. That makes it...

Jan 2025
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Manager

Product

If people are willing to learn eClinicalWorks PM, the system is very easy to use. The front desk and...

Jan 2025
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Manager

Value

I like the healow payment features of eClinicalWorks PM. They make it very easy for a patient to...

Jan 2025
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Manager

Operations

I would like more practice-specific training for eClinicalWorks PM. eClinicalWorks trains users...

Jan 2025
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Manager

Relationship

eClinicalWorks seems very invested in our organization's goals. The fact that they are even willing...

Jan 2025
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Manager

Loyalty, Product

eClinicalWorks PM has some analytics capabilities and KPI reporting. Those are things that we are...

Jan 2025
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Manager

Relationship, Product

In eClinicalWorks PM, release notes are hard to find for upgrades or patches, and sometimes they...

Jan 2025
||
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Manager

Product

eClinicalWorks keeps their promises. It just may take them a long time to deliver. In eClinicalWorks...

Jan 2025
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Director

Loyalty

We recently acquired a practice that used eClinicalWorks PM. Transferring the PM system to our tax...

Jan 2025
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Director

Product

The system functions well. My billing side really likes it. eClinicalWorks PM is their preferred...

Jan 2025
||
(0)
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Director

Relationship, Product

We have had issues with getting errors fixed when it comes to the integrations with the...

Jan 2025
||
(0)
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Director

Relationship, Operations

eClinicalWorks doesn't really offer training. Customers have to have a problem and then ask....

Jan 2025
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(0)
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Director

Culture, Value

As eClinicalWorks builds relationships with practices, they are always saying that things are an...

Jan 2025
||
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CIO

Relationship, Operations, Product

eClinicalWorks intentionally doesn’t give their customers time to validate upgrades. They have some...

Jan 2025
||
(0)
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CIO

Relationship, Product

eClinicalWorks is excellent at integration. They do a great job with interoperability in a very...

Jan 2025
||
(0)
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CIO

Relationship

I really do actually love eClinicalWorks. They are great, but I know what I bought. They are not...

Jan 2025
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(0)
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CIO

Relationship, Product

eClinicalWorks releases a lot of half-baked products. They routinely make things available that just...

Jan 2025
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(0)
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Manager

Operations, Product

eClinicalWorks PM is a cloud software product, and we haven't had any problems with minor or major...

Dec 2024
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(0)
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Manager

Loyalty, Product

eClinicalWorks could improve their efficiency and automation. For example, they have implemented...

Dec 2024
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(0)
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Manager

Product, Value

As we keep adding providers, we get more important to eClinicalWorks, but that is true across the...

Dec 2024
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(0)
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Manager

Value

eClinicalWorks is competitive with what is going on in the market, but we ought to be able to get a...

Dec 2024
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(0)
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Manager

Relationship

eClinicalWorks keeps most of their promises. However, every once in a while, they will miss a...

Dec 2024
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