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eClinicalWorks PM Comments
Subject Expert
Commentary Summary
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User Commentary
Director
ROI / Cost (care and feeding)
Whether eCW charges for every little thing depends on the part. If we are trying to add a provider...
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Director
Relationship
Overall, I would give the vendor a high rating for executive involvement because an account...
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Director
Lessons Learned
When we escalate issues, the vendor can't always get a resolution for us. They aren't doing the...
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Director
ROI / Cost (care and feeding)
We have highly received our money's worth. I think the cost is pretty reasonable for what the vendor...
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Director
Functionality and Upgrades
The vendor always wants me to upgrade the production, but they never upgrade my test system. I...
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Director
Functionality and Upgrades
The functionalities for practice management, scheduling, and notifications have been working pretty...
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Manager
Lessons Learned
We would rate eClinicalWorks' training high, but we would include the caveat that they kicked us off...
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Manager
Sales and Contracting
I would rate the product high for doing what we were told it would do. eClinicalWorks is very good...
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Director
Functionality and Upgrades
With the PM system, I want eClinicalWorks to notice that the system isn't that convenient. If we...
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Analyst/Coordinator
Sales and Contracting
The vendor delivers new technology that doesn't meet anybody's needs. The vendor delivers...
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Manager
Interfacing and Integration
The integration for doctors is nice. All of the billing and codes flow directly into the PM system....
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Manager
Functionality and Upgrades
The patient engagement side of the PM system, such as bill paying in the portal, is still clunky....
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CMIO
Sales and Contracting
I would say that eClinicalWorks keeps their promises but not in relation to time. If eCW says they...
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CMIO
ROI / Cost (care and feeding)
I don't feel that the vendor nickel-and-dimes us because there are so many things that eCW gives us...
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CMIO
Functionality and Upgrades
The vendor developed a dashboard for the workflow queue that we have implemented. It is amazing the...
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CMIO
Functionality and Upgrades
Although eCW was the first to market on an effective chronic care management module, they have yet...
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Analyst/Coordinator
ROI / Cost (care and feeding)
In terms of nickel-and-diming, the vendor isn't as bad as they used to be, but they are still pretty...
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Analyst/Coordinator
Relationship
If there is anything I would like to see the vendor do better regarding implementation services, it...
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Analyst/Coordinator
Service and Support
I have mixed feelings about the vendor's ongoing support. We have been a customer for years, and eCW...
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Analyst/Coordinator
Implementation and Training
When it comes to training, eCW says they are coming in to analyze our workflow and see how things...
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CMIO
Relationship
I personally have direct access to the executive levels of the company. I don't usually make use of...
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CMIO
Functionality and Upgrades
Depending on people's situation and needs, I would highly recommend eCW's system to others.
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Manager
Interfacing and Integration
I would rate eClinicalWorks a little lower from an interoperability perspective. The lack of...
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Manager
Lessons Learned
The ease of use depends on the user. We deal with some slowness issues and some freezing because we...
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Manager
Lessons Learned
We have run into constraints with getting all of our jobs to run in a nightly process. We have had...
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Manager
Service and Support
When we started using eClinicalWorks PM, we had a hard time on the billing side, which of course,...
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Director
Interfacing and Integration
eClinicalWorks PM is a beast and has some functionality that I haven’t seen at different practices...
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Director
Service and Support
eClinicalWorks hasn’t supported us very well during the COVID-19 pandemic. Our patients have had to...
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Director
Functionality and Upgrades
Sometimes upgrades cause certain workflows to break, and fixes take months, not days. We are stuck....
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Director
Other Observations & Comments
The providers' tool has an easier, smoother workflow than the tool of the billing and registration staff....
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Manager
Service and Support
eClinicalWorks hasn't done well with their ongoing support. All of the platforms that we have are...
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Manager
Functionality and Upgrades
Our staff is very frustrated with eClinicalWorks. They expand their capabilities without making sure...
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Director
Other Observations & Comments
The system's ease of use isn't super great, but eClinicalWorks is forward looking, so they continue...
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Director
Other Observations & Comments
eClinicalWorks' big challenge is that they are somewhat overextended when it comes to service. They...
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Manager
Functionality and Upgrades
Once the system updates, we are forced to work around certain things instead of learning to use the...
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Manager
Functionality and Upgrades
We wish eClinicalWorks would work on some of the functionalities that we know they offer. For...
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Manager
Service and Support
eClinicalWorks could have had campaigns and other things go out related to COVID-19. Maybe those...
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Manager
Functionality and Upgrades
eClinicalWorks PM is user friendly, and the system does what we need it to do. The initial training...
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Manager
Functionality and Upgrades
I wish there were a better way to push out new things and new options. eClinicalWorks PM is limited....
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CMIO
Interfacing and Integration
The eCW PM system integrates very well with other eCW products we have. The PM product integrates...
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CMIO
Functionality and Upgrades
I would like to see more robust reports from the eCW system. Right now, we work around the reports....
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Manager
Relationship
I would say that the vendor has been keeping their promises because they have gotten better about...
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Manager
Other Observations & Comments
I would have hesitations about buying the product again. When we first got the product, we were a...
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COO
Functionality and Upgrades
The eClinicalWorks system does okay, but it needs improvement. There are gaps. We struggle with...
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COO
Service and Support
We have had success with the reporting. A BI product that we use from another vendor has been...
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COO
ROI / Cost (care and feeding)
We have not received our money’s worth. Taking into account the amount of in-house overhead, I have...
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COO
Functionality and Upgrades
Our director of business office services continually pulls out hair because of the product. If a...
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COO
Technology
Anything in the PM piece that has to do with scheduling has to be done using multiple monitors with...
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CIO
ROI / Cost (care and feeding)
We actually had to have a consultant come in and help us with eClinicalWorks PM. There were a lot of...
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Director
Relationship
The issue with fraud really put a wrench in eClinicalWorks' business. Our relationship declined. We...
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Manager
Functionality and Upgrades
eClinicalWorks has very good tools for billing and claims management. My billing staff is happy with...
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Manager
Service and Support
The staff members at eClinicalWorks help us resolve any billing issues that come up. I appreciate...
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Manager
Implementation and Training
eClinicalWorks probably offers ongoing training, but since we are doing things in a different way,...
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Manager
Functionality and Upgrades
The system does what eClinicalWorks says it should, and we use it to its fullest.
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Manager
Relationship
eClinicalWorks has great support. I have an account manager who reaches out to me. I don't have much...
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Manager
Service and Support
There are many times that I want to run a report but don't know which report to run, and I just open...
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Manager
Functionality and Upgrades
Overall, eClinicalWorks PM is easy to use.
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CIO
Future Outlook
eClinicalWorks doesn’t do a good job with their PM product. They don’t do a good job of following...
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Analyst/Coordinator
Functionality and Upgrades
eClinicalWorks PM is an excellent tool. The system has a lot of flexibility for scheduling, and the...
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Analyst/Coordinator
Other Observations & Comments
eClinicalWorks does their best to keep their promises. There are limitations to what an application...
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Analyst/Coordinator
Interfacing and Integration
We are moving off of eClinicalWorks PM because we are going for a fully integrated system. We are a...
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Analyst/Coordinator
Other Observations & Comments
When we were actively using eClinicalWorks PM and our plan was to move forward with eClinicalWorks,...
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Physician
Technology
eClinicalWorks PM is part of our long-term plan. I don't think we plan to look at anything else....
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Physician
Relationship
I am an end user, and from what I have observed, the vendor hasn't kept their promises.
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Physician
Interfacing and Integration
The vendor does try to support our organization’s integration goals.
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Physician
Service and Support
We have our own in-house IT people, but our IT people report that eClinicalWorks' support team has a...
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VP/Other Executive
ROI / Cost (care and feeding)
eClinicalWorks nickel-and-dimes us a little. Their pricing model works pretty well if organizations...
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VP/Other Executive
Relationship
If a vendor has good executive involvement, that means we are able to get in contact with the...
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VP/Other Executive
Functionality and Upgrades
The components are there, but the quality is not. That is aggravating. It wears on us a little bit.
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Director
Relationship
eClinicalWorks didn't successfully help us in a few key areas that we asked for and prioritized. Our...
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Director
Functionality and Upgrades
We tried to update to the newest version of eClinicalWorks PM, but we had to delay the project...
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Director
Functionality and Upgrades
We definitely think that eClinicalWorks PM meets all of our needs. However, we struggle with the...
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Director
Implementation and Training
We had some communication issues with our eCW contact during the implementation of the practice...
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Director
Technology
Some of the information we found for eCW's system is only usable in the executable version of the...
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Manager
Functionality and Upgrades
The financial side of the system runs more smoothly than the clinical side does. We are always doing...
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VP/Other Executive
ROI / Cost (care and feeding)
In terms of new technology, I don’t think anyone at our organization has a high level of faith in...
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VP/Other Executive
Relationship
eClinicalWorks; executives aren’t very involved outside of conferences.
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VP/Other Executive
Technology
It feels like the system has become more stable. Reports still end up being an issue. It drives...
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Physician
Other Observations & Comments
eClinicalWorks PM is adequate. Every time eCW adds another layer of technology, something old...
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Manager
Sales and Contracting
eCW changes the system whenever we need them to. eCW’s initial selling point was that the system...
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Manager
Functionality and Upgrades
The system is so deep in our organization that it would be extremely difficult to get off of it. But...
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CIO
Functionality and Upgrades
We would like some end-user alerting and more clinical decision support with eClinicalWorks PM. If...
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Director
Functionality and Upgrades
We have bigger issues with the practice management product than we have with the EHR. If we could go...
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Director
Functionality and Upgrades
We send claims out and we get paid, but eClinicalWorks' system isn't where we would like it to be....
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Director
Functionality and Upgrades
The patient registration process in eClinicalWorks' system is more cumbersome than is necessary....
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