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eClinicalWorks PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Midsize/Large Practice Management 2022: Which Vendors Stand Out in an Established Market?
Midsize/Large Practice Management 2022:
Which Vendors Stand Out in an Established Market?
December 2022
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User Commentary

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Physician

Interfacing and Integration

The product's strength is that it is fully integrated into the EHR. It works seamlessly. We have...

Mar 2023
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Physician

Interfacing and Integration

The product doesn't integrate as smoothly with third-party products as it does with eClinicalWorks...

Mar 2023
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Physician

Sales and Contracting

eCW has a history of talking about their new features and their new products, which are glitchy when...

Mar 2023
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Manager

Functionality and Upgrades

I love eClinicalWorks PM. I don't have any problems with it. The scheduling is easy. The billing...

Mar 2023
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Manager

Service and Support

Sometimes, our interactions with eCW are a little tricky. They are quite a large company, so we...

Mar 2023
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CIO

Technology

eClinicalWorks has a bunch of unkept promises around feature releases with regard to APIs,...

Jan 2023
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CIO

Functionality and Upgrades

Almost every release has issues, and then we have to open another slew of tickets. The Jellybeans...

Jan 2023
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Manager

Functionality and Upgrades

Considering our size and our complexity, I would not use eClinicalWorks' system again. The system is...

Jan 2023
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Manager

Functionality and Upgrades

eClinicalWorks used to be terrible. Everything that came out was awful. Many years ago, they made...

Jan 2023
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Manager

Lessons Learned

I would not recommend eClinicalWorks' system. It is just not an effective tool for an organization...

Jan 2023
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Manager

Functionality and Upgrades

The vendor’s upgrades are good, but sometimes when the vendor launches a new upgrade, something else...

Jan 2023
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Manager

Relationship

eClinicalWorks has stepped up their game this year. When they notice something, I get automated...

Jan 2023
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Manager

Functionality and Upgrades

eClinicalWorks PM has a simplified workflow. The system is easy to pick up. It runs like a webpage,...

Jan 2023
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Director

Other Observations & Comments

eClinicalWorks has a ton of training material out there, but we do not rely on the vendor...

Dec 2022
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Director

Functionality and Upgrades

We use eClinicalWorks' billing, and it does speak well to our clearinghouse because it has lots of...

Dec 2022
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Director

Technology

There is slowness at times in the billing queues and in the PM system. The slowness is a problem for...

Dec 2022
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Director

Functionality and Upgrades

eClinicalWorks has not delivered online bill pay or multiple different ways for people to pay their...

Dec 2022
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Director

Service and Support

It is always difficult to talk with eClinicalWorks and get through the first level of pushback. We...

Dec 2022
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Director

Functionality and Upgrades

The eClinicalWorks product tries to identify problems by continually sending us safety notifications...

Dec 2022
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Director

Lessons Learned

I might recommend eClinicalWorks for a smaller practice. For a big practice with a lot of providers,...

Dec 2022
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Director

Other Observations & Comments

The eClinicalWorks cloud will make things more difficult for us. We are moving our software over...

Dec 2022
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Director

Relationship

Considering the fact that eClinicalWorks’ CEO comes out and parties with everyone at the annual...

Dec 2022
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Manager

Relationship

We have a really good eClinicalWorks person that we work with. We haven't had a good person in the...

Nov 2022
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Manager

ROI / Cost

We can document in the system, but we have some things that are broken. We still do a good bit of...

Nov 2022
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Manager

Relationship

The vendor is struggling to bounce back from the pandemic. They know where they need to go, but they...

Nov 2022
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Manager

Service and Support

eClinicalWorks struggles most with their technical support and with giving us access to information...

Nov 2022
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Manager

Future Outlook

We are putting a lot of time and energy into our relationship with eClinicalWorks. I am hoping that...

Nov 2022
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Manager

Service and Support

The first day we had the product, we ran into issues. The vendor hasn't resolved the issues. We...

Sep 2022
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Manager

Interfacing and Integration

The process for synching eClinicalWorks PM with our patient communications tool tends to be a little...

Sep 2022
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Manager

Implementation and Training

eClinicalWorks could improve by helping us better understand the templates they offer so that we can...

Sep 2022
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Manager

Interfacing and Integration

eClinicalWorks PM is great. It synchronizes well with the vendor's EMR product.

Sep 2022
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Manager

Relationship

eClinicalWorks needs to update a lot of things. That is where my pain point is with the vendor. They...

Sep 2022
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CIO

Functionality and Upgrades

Our wish list items would be functionality and tools to help with scale and enterprise-type...

Aug 2022
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CIO

Service and Support

eClinicalWorks’ model is to solve the ticket for the user who has reported the problem. That is...

Aug 2022
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Director

Sales and Contracting

eClinicalWorks promised good customer service, and I would not say that was what we received.

Aug 2022
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Director

ROI / Cost

There is a fee associated with just about anything, and sometimes it is very difficult to get...

Aug 2022
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Director

Service and Support

The implementation went fairly well. My main complaint is that the vendor is so large that no one...

Aug 2022
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CIO

Functionality and Upgrades

The product is easy to use. It is widely used by smaller practices. The training is minimal, and...

Jul 2022
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CIO

ROI / Cost

The vendor charges a price per provider, and that is comparably inexpensive. That is inclusive of...

Jul 2022
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CIO

Lessons Learned

There are a limited number of organizations our size that use this application, so it is very tough...

Jul 2022
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Manager

Technology

After some upgrades, the solution has had some lag. The system lags when the end user looks up a...

Jun 2022
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Manager

Functionality and Upgrades

eClinicalWorks' system is a great product. The overall functionality and ease of use are wonderful....

Jun 2022
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Manager

Interfacing and Integration

We have had issues with integration with other vendors when we have tried to implement different...

Jun 2022
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Manager

Service and Support

I have a few things that I need eClinicalWorks to work on, and those things seem to be stuck. The...

Jun 2022
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CIO

ROI / Cost

The product is direct, easy, and clean. It is not convoluted. The vendor keeps their product up with...

Jun 2022
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CIO

Implementation and Training

The implementation of the PM system was strong. As for the upgrades, we have to read release notes,...

Jun 2022
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CIO

Other Observations & Comments

As far as executive involvement goes, I couldn't even name someone who is on the PM side to support...

Jun 2022
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CIO

Relationship

I don't see eClinicalWorks as proactive. It seems like we are always ahead of them. I don't see the...

Jun 2022
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Manager

Functionality and Upgrades

Our billing office struggles with eClinicalWorks PM. There is a lack of automation with...

Apr 2022
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Manager

Relationship

We have maintained a good business relationship with eClinicalWorks. I wouldn't say that they have...

Apr 2022
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Manager

ROI / Cost

eClinicalWorks likes to nickel-and-dime us for little feature requests and additional functionality.

Apr 2022
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Manager

Relationship

We have a relationship with eClinicalWorks’ executives. Whenever there is an issue, the executive we...

Apr 2022
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CEO/President

Relationship

The vendor is trying to deliver new technology, but I don't think that they are getting feedback...

Apr 2022
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(0)
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CEO/President

ROI / Cost

eClinicalWorks' EHR and PM systems have to be integrated. If eClinicalWorks EHR fits someone's...

Apr 2022
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CEO/President

Technology

The system is up most of the time, and it has had very little downtime. That means that we have had...

Apr 2022
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CEO/President

Relationship

I wouldn't buy the product again because of the vendor's approach to customers. We are a smaller...

Apr 2022
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CEO/President

Relationship

Previously, we worked with a reseller. We weren't happy with them, but at least we had someone local...

Apr 2022
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CEO/President

Interfacing and Integration

We have a couple of things in the solution that depend on bidirectional interfaces. It has taken an...

Apr 2022
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CEO/President

ROI / Cost

eClinicalWorks has some per click charges that limit our ability to do certain things. Their charges...

Apr 2022
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CEO/President

Implementation and Training

I had to employ someone else to help us with training because the vendor didn't provide on-site...

Apr 2022
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CEO/President

Service and Support

When there is a server problem, the vendor will send out an alert to clients about how things might...

Apr 2022
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CEO/President

Functionality and Upgrades

The system's ease of use is better for frontline users, but I have had to do a lot of offline...

Apr 2022
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CEO/President

Service and Support

When we have a problem, we can contact the vendor for service, but we won't get a call back until...

Apr 2022
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