eClinicalWorks PM
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Our billing office struggles with eClinicalWorks PM. There is a lack of automation with...

Apr 2022
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Manager

We have maintained a good business relationship with eClinicalWorks. I wouldn't say that they have...

Apr 2022
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Manager

eClinicalWorks likes to nickel-and-dime us for little feature requests and additional functionality.

Apr 2022
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Manager

We have a relationship with eClinicalWorks’ executives. Whenever there is an issue, the executive we...

Apr 2022
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CEO/President

The vendor is trying to deliver new technology, but I don't think that they are getting feedback...

Apr 2022
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CEO/President

eClinicalWorks' EHR and PM systems have to be integrated. If eClinicalWorks EHR fits someone's...

Apr 2022
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CEO/President

The system is up most of the time, and it has had very little downtime. That means that we have had...

Apr 2022
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CEO/President

I wouldn't buy the product again because of the vendor's approach to customers. We are a smaller...

Apr 2022
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CEO/President

Previously, we worked with a reseller. We weren't happy with them, but at least we had someone local...

Apr 2022
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CEO/President

We have a couple of things in the solution that depend on bidirectional interfaces. It has taken an...

Apr 2022
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CEO/President

eClinicalWorks has some per click charges that limit our ability to do certain things. Their charges...

Apr 2022
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CEO/President

I had to employ someone else to help us with training because the vendor didn't provide on-site...

Apr 2022
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CEO/President

When there is a server problem, the vendor will send out an alert to clients about how things might...

Apr 2022
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CEO/President

The system's ease of use is better for frontline users, but I have had to do a lot of offline...

Apr 2022
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CEO/President

When we have a problem, we can contact the vendor for service, but we won't get a call back until...

Apr 2022
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CMIO

Our interoperability issues with eClinicalWorks PM are prompting us to move to another product. We...

Mar 2022
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CMIO

The product is not super pricey, and that is a good thing.

Mar 2022
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Analyst/Coordinator

We have tickets that have been open for months that have never been addressed. The vendor has...

Mar 2022
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Manager

eClinicalWorks PM doesn't import rejection messages or ERA rejection codes for remittances. We have...

Feb 2022
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CMIO

My favorite parts of the product are the ease of use and the workflows. It seems to have all the...

Feb 2022
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CMIO

If someone is looking for something cheap, they won't get something that is good and fast too. If a...

Feb 2022
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Director

I would love to see better communication from the vendor's project manager. I would love to see the...

Jan 2022
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Director

The vendor has overpromised and underdelivered multiple times. For years, the vendor has said that...

Jan 2022
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COO

Our biggest frustration with eCW's PM system is that it won't integrate with other solutions where...

Jan 2022
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Manager

Some of the things I have had to get information on with eCW’s product have been nice. We are able...

Jan 2022
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Manager

We are able to have more functionality with eCW's system in a lot of ways. We do struggle with...

Jan 2022
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Manager

We didn't feel like we had a solid implementation team or process. There was very little guidance on...

Jan 2022
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Manager

We had multiple incidents come up where we were under the impression that we were going to have...

Jan 2022
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CIO

The vendor’s service is atrocious. I can’t get responses proactively let alone reactively. There is...

Dec 2021
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CIO

From an integration standpoint, the solution will actually make a great product for a small doctor’s...

Dec 2021
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CMIO

eClinicalWorks PM is a pretty good system. It is straightforward. It does online eligibility,...

Dec 2021
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CMIO

Our revenue cycle director hates the system's billing and revenue cycle aspects. They absolutely...

Dec 2021
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COO

A good example of eClinicalWorks not keeping promises is that every time they can't figure out an...

Dec 2021
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COO

We have a vendor representative who does get back to us, but we haven't touched base with the vendor...

Dec 2021
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COO

I have a certain report that was released in the system, but it was broken. We put in a ticket for a...

Dec 2021
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COO

We receive our money’s worth from the product. It is relatively inexpensive.

Dec 2021
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COO

There are specific reasons why I would recommend eClinicalWorks to others. If physicians are wed to...

Dec 2021
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Director

eClinicalWorks is big on promises, and I love that about them. eClinicalWorks is always looking to...

Sep 2021
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Analyst/Coordinator

eClinicalWorks nickel-and-dimes. Every time we want to add something or want something done, we have...

Aug 2021
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Analyst/Coordinator

eClinicalWorks PM was a good product when we finally got everything working. It was tough to get...

Aug 2021
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Analyst/Coordinator

eClinicalWorks is getting better with the information that they are sharing and posting, but...

Aug 2021
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Analyst/Coordinator

eClinicalWorks PM is buggy most of the time. We wind up taking several months just trying to figure...

Aug 2021
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CIO

eClinicalWorks needs to invest quite a bit in enhancing the customer-supported core competency and...

Jun 2021
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CIO

The vendor charges us for everything. For example, everything is tied to the number of clinical FTEs...

Jun 2021
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CIO

The eClinicalWorks PM implementation was good. The effectiveness of the vendor’s training was lower...

Jun 2021
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Director

eClinicalWorks is beautiful. They are right on the money, and their support is excellent. The ease...

Jun 2021
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Director

The workflow is not extremely simple or intuitive.

Jun 2021
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CEO/President

eClinicalWorks needs to listen to their clients. eClinicalWorks has not been getting back to...

Jun 2021
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CEO/President

Before I buy anything, I assess what else is available. It doesn't make any difference whether I...

Jun 2021
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CEO/President

When eClinicalWorks has had new upgrades, they have supported us poorly. We have had an issue with...

Jun 2021
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