eClinicalWorks PM Commentary

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On the EHR side, eClinicalWorks is fair and transparent with charges. On the billing side, there are...

The layout of the claims and the submission of them is easy. The interfaces with the clearinghouses...

I have no intention of moving from eClinicalWorks. Today, I would buy their solution again. They...

If I were still working within the monetary constraints of our organization, I would buy...

When implementing something with eClinicalWorks, they assign a project manager, but they are not...

eClinicalWorks asked multiple times how things could work differently and what changes we’d like to...

With eClinicalWorks PM, bills are pretty easy to see and tie back. When a patient calls, we can help...

eClinicalWorks doesn't always answer the question or provide a solution. They’ll say they can’t do...

It would be nice if we had the ability to do all our prior authorizations, preauthorizations, and...

To improve training, eClinicalWorks needs more hands-on videos and more scenarios. A lot of the...

eClinicalWorks is engaged. They have regular meetings, and they're pretty active about letting us...

We’ve had eClinicalWorks PM for years, so it's hard to say what we like about it; we're just kind of...

eClinicalWorks PM needs an improved kiosk check-in. It needs to be better suited for a...

On the EHR side, eClinicalWorks does a very good job of adding context that could show how a feature...

eClinicalWorks will try. They do show up. They might not have a solution, but at least they show up....

The functionality does not currently meet our needs. We just changed some things, so this is...

We want to know how willing vendors are to share their data tables. We're in a space where we're...

There are a few little features that we've wanted. eClinicalWorks is actually well ahead of what the...

eClinicalWorks has tons of material, but it's like trying to find a needle in a haystack. They need...

eClinicalWorks PM'S biggest strength is that it is configurable. Actually, that's one thing that I'm...

eClinicalWorks PM just works better. It's much simpler to use the PM component than the EHR...

The product is so archaic. Also, one of the things that is just awful is trying to update...

eClinicalWorks does innovate, but they are going to charge for innovation. We have started using the...

eClinicalWorks PM is a functional product. eClinicalWorks has a better faxing module than Epic does....

I had to work hard to get clear answers out of eClinicalWorks, but if we pin them down, they are...

We have a single sign-on platform for eClinicalWorks' EHR and PM systems, so all of it works in a...

eClinicalWorks was prepared for training, and they did a good job of setting up and getting ready...

eClinicalWorks has been very responsive. They are a big company. The key is to find the right person...

eClinicalWorks has a lot of meetings and a lot of people. It is hard to keep up with them. A couple...

eClinicalWorks sold us a system that doesn't do what we expected it to do. We have worked with the...

There are some difficulties with eClinicalWorks PM. The change management from eClinicalWorks isn’t...

Our eClinicalWorks PM implementation was an absolute disaster. Overall, eClinicalWorks is not great...

Customer support is extremely variable with eClinicalWorks. We sometimes get the right person and...

eClinicalWorks PM is expensive. If we want something out of the ordinary, the vendor will sometimes...

If an organization is starting to use AI to look at trends and pull data, eClinicalWorks PM may not...

eClinicalWorks keeps their promises, but they aren't as timely about that as other vendors are....

With eClinicalWorks PM, we have to use a third-party clearinghouse because eClinicalWorks PM does...

eClinicalWorks needs to simplify some of the setup items in the PM system. One example is statements...

In eClinicalWorks PM, we built in fee schedules, but the proper fee schedule does not always match...

I have heard that the regular version of eClinicalWorks PM is really good, and many of our practices...

The training from eClinicalWorks was very quick. I was not directly involved in it, but I heard that...

eClinicalWorks charges us for everything. A unique challenge we have encountered is that we are on...

eClinicalWorks really needs to listen to the pain points of the practices. We are the ones in the...

The tangible benefit our organization realized by using multiple solutions from eClinicalWorks is...

eClinicalWorks’ API maturity is rapidly getting better, but it still lags significantly behind some...

If I need eClinicalWorks’ support people, I can always get them. There is definitely room for...

eClinicalWorks has really leaned into AI, and that is a top priority. I like that when we have an...

eClinicalWorks makes a lot of promises, and that is both a good and bad thing. We have a pretty good...

If we were hypothetically in the market for a new EHR or PM vendor, it would be hard to say who...

Using multiple solutions from eClinicalWorks has improved our efficiency. eClinicalWorks PM provides...

The decision to use third-party solutions rather than eClinicalWorks for some things was based on...

eClinicalWorks has a massive development budget. They are very heavy into development, and they...

eClinicalWorks PM works pretty well if it is built correctly, but the implementation of it was...

We know many of eClinicalWorks’ higher-ups, and they make sure we have direct access to developers...

We were doing intake, scheduling, and patient engagement with a third-party vendor. One reason we...

The biggest benefits of using multiple solutions from eClinicalWorks have been some core...