Commentary Summary
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User Commentary
Interfacing and Integration
The product's strength is that it is fully integrated into the EHR. It works seamlessly. We have...
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Interfacing and Integration
The product doesn't integrate as smoothly with third-party products as it does with eClinicalWorks...
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Sales and Contracting
eCW has a history of talking about their new features and their new products, which are glitchy when...
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Functionality and Upgrades
I love eClinicalWorks PM. I don't have any problems with it. The scheduling is easy. The billing...
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Service and Support
Sometimes, our interactions with eCW are a little tricky. They are quite a large company, so we...
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Technology
eClinicalWorks has a bunch of unkept promises around feature releases with regard to APIs,...
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Functionality and Upgrades
Almost every release has issues, and then we have to open another slew of tickets. The Jellybeans...
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Functionality and Upgrades
Considering our size and our complexity, I would not use eClinicalWorks' system again. The system is...
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Functionality and Upgrades
eClinicalWorks used to be terrible. Everything that came out was awful. Many years ago, they made...
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Lessons Learned
I would not recommend eClinicalWorks' system. It is just not an effective tool for an organization...
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Functionality and Upgrades
The vendor’s upgrades are good, but sometimes when the vendor launches a new upgrade, something else...
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Relationship
eClinicalWorks has stepped up their game this year. When they notice something, I get automated...
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Functionality and Upgrades
eClinicalWorks PM has a simplified workflow. The system is easy to pick up. It runs like a webpage,...
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Other Observations & Comments
eClinicalWorks has a ton of training material out there, but we do not rely on the vendor...
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Functionality and Upgrades
We use eClinicalWorks' billing, and it does speak well to our clearinghouse because it has lots of...
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Technology
There is slowness at times in the billing queues and in the PM system. The slowness is a problem for...
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Functionality and Upgrades
eClinicalWorks has not delivered online bill pay or multiple different ways for people to pay their...
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Service and Support
It is always difficult to talk with eClinicalWorks and get through the first level of pushback. We...
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Functionality and Upgrades
The eClinicalWorks product tries to identify problems by continually sending us safety notifications...
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Lessons Learned
I might recommend eClinicalWorks for a smaller practice. For a big practice with a lot of providers,...
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Other Observations & Comments
The eClinicalWorks cloud will make things more difficult for us. We are moving our software over...
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Relationship
Considering the fact that eClinicalWorks’ CEO comes out and parties with everyone at the annual...
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Relationship
We have a really good eClinicalWorks person that we work with. We haven't had a good person in the...
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ROI / Cost
We can document in the system, but we have some things that are broken. We still do a good bit of...
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Relationship
The vendor is struggling to bounce back from the pandemic. They know where they need to go, but they...
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Service and Support
eClinicalWorks struggles most with their technical support and with giving us access to information...
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Future Outlook
We are putting a lot of time and energy into our relationship with eClinicalWorks. I am hoping that...
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Service and Support
The first day we had the product, we ran into issues. The vendor hasn't resolved the issues. We...
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Interfacing and Integration
The process for synching eClinicalWorks PM with our patient communications tool tends to be a little...
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Implementation and Training
eClinicalWorks could improve by helping us better understand the templates they offer so that we can...
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Interfacing and Integration
eClinicalWorks PM is great. It synchronizes well with the vendor's EMR product.
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Relationship
eClinicalWorks needs to update a lot of things. That is where my pain point is with the vendor. They...
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Functionality and Upgrades
Our wish list items would be functionality and tools to help with scale and enterprise-type...
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Service and Support
eClinicalWorks’ model is to solve the ticket for the user who has reported the problem. That is...
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Sales and Contracting
eClinicalWorks promised good customer service, and I would not say that was what we received.
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ROI / Cost
There is a fee associated with just about anything, and sometimes it is very difficult to get...
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Service and Support
The implementation went fairly well. My main complaint is that the vendor is so large that no one...
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Functionality and Upgrades
The product is easy to use. It is widely used by smaller practices. The training is minimal, and...
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ROI / Cost
The vendor charges a price per provider, and that is comparably inexpensive. That is inclusive of...
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Lessons Learned
There are a limited number of organizations our size that use this application, so it is very tough...
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Technology
After some upgrades, the solution has had some lag. The system lags when the end user looks up a...
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Functionality and Upgrades
eClinicalWorks' system is a great product. The overall functionality and ease of use are wonderful....
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Interfacing and Integration
We have had issues with integration with other vendors when we have tried to implement different...
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Service and Support
I have a few things that I need eClinicalWorks to work on, and those things seem to be stuck. The...
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ROI / Cost
The product is direct, easy, and clean. It is not convoluted. The vendor keeps their product up with...
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Implementation and Training
The implementation of the PM system was strong. As for the upgrades, we have to read release notes,...
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Other Observations & Comments
As far as executive involvement goes, I couldn't even name someone who is on the PM side to support...
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Relationship
I don't see eClinicalWorks as proactive. It seems like we are always ahead of them. I don't see the...
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Functionality and Upgrades
Our billing office struggles with eClinicalWorks PM. There is a lack of automation with...
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Relationship
We have maintained a good business relationship with eClinicalWorks. I wouldn't say that they have...
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ROI / Cost
eClinicalWorks likes to nickel-and-dime us for little feature requests and additional functionality.
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Relationship
We have a relationship with eClinicalWorks’ executives. Whenever there is an issue, the executive we...
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Relationship
The vendor is trying to deliver new technology, but I don't think that they are getting feedback...
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ROI / Cost
eClinicalWorks' EHR and PM systems have to be integrated. If eClinicalWorks EHR fits someone's...
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Technology
The system is up most of the time, and it has had very little downtime. That means that we have had...
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Relationship
I wouldn't buy the product again because of the vendor's approach to customers. We are a smaller...
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Relationship
Previously, we worked with a reseller. We weren't happy with them, but at least we had someone local...
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Interfacing and Integration
We have a couple of things in the solution that depend on bidirectional interfaces. It has taken an...
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ROI / Cost
eClinicalWorks has some per click charges that limit our ability to do certain things. Their charges...
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Implementation and Training
I had to employ someone else to help us with training because the vendor didn't provide on-site...
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Service and Support
When there is a server problem, the vendor will send out an alert to clients about how things might...
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Functionality and Upgrades
The system's ease of use is better for frontline users, but I have had to do a lot of offline...
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Service and Support
When we have a problem, we can contact the vendor for service, but we won't get a call back until...
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