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User Commentary
Product
The data is definitely secure with the eClinicalWorks system. There are a lot of measures that we...
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Product
Because the eClinicalWorks system is so secure, the vendor doesn't really let any other software...
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Loyalty, Product
eClinicalWorks has really fun stuff coming out soon. They have an AI component coming up that is...
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Product
We would love to have bilingual patient payments with the eClinicalWorks system, but eClinicalWorks...
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Product
I like that eClinicalWorks PM is integrated with the clinical component, and the integration works well....
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Relationship, Operations
eClinicalWorks doesn’t proactively reach out to help us optimize workflows; we have to reach out to...
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Relationship, Operations
When the vendor makes an adjustment or update to the system, the update changes things that they did...
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Operations
The vendor has training materials available for us, but they are difficult to find. Also, because...
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Operations
The product is very easy to use. Whenever we have a new hire, I can send them some videos, and they...
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Relationship, Product, Value
The product doesn’t help us achieve measurable outcomes in my opinion. We have had to hire a...
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Relationship
eClinicalWorks often talks about the improvements that are going to come, but those improvements...
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Product
eClinicalWorks PM has been good, but there are vestiges of things that stay in long after they are...
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Product
We like the ease of use in eClinicalWorks PM, but we might feel that way because we have been on...
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Product
Reporting in eClinicalWorks PM can be a struggle. We have our IT person pull a lot of the reports. I...
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Relationship
When we call eClinicalWorks for support, they argue with us and tell us that it is impossible for...
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Product
The product's strength is that it is fully integrated into the EHR. It works seamlessly. We have...
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Relationship, Product
The product doesn't integrate as smoothly with third-party products as it does with eClinicalWorks...
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Relationship
eCW has a history of talking about their new features and their new products, which are glitchy when...
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Product
I love eClinicalWorks PM. I don't have any problems with it. The scheduling is easy. The billing...
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Relationship
Sometimes, our interactions with eCW are a little tricky. They are quite a large company, so we...
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Loyalty, Product
eClinicalWorks has a bunch of unkept promises around feature releases with regard to APIs,...
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Product
Almost every release has issues, and then we have to open another slew of tickets. The Jellybeans...
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Loyalty, Relationship, Product
Considering our size and our complexity, I would not use eClinicalWorks' system again. The system is...
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Relationship, Product
eClinicalWorks used to be terrible. Everything that came out was awful. Many years ago, they made...
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Product
I would not recommend eClinicalWorks' system. It is just not an effective tool for an organization...
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Product
The vendor’s upgrades are good, but sometimes when the vendor launches a new upgrade, something else...
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Relationship
eClinicalWorks has stepped up their game this year. When they notice something, I get automated...
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Operations, Product
eClinicalWorks PM has a simplified workflow. The system is easy to pick up. It runs like a webpage,...
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Operations
eClinicalWorks has a ton of training material out there, but we do not rely on the vendor...
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Product
We use eClinicalWorks' billing, and it does speak well to our clearinghouse because it has lots of...
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Product
There is slowness at times in the billing queues and in the PM system. The slowness is a problem for...
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Culture, Value
eClinicalWorks has not delivered online bill pay or multiple different ways for people to pay their...
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Relationship
It is always difficult to talk with eClinicalWorks and get through the first level of pushback. We...
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Relationship
The eClinicalWorks product tries to identify problems by continually sending us safety notifications...
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Product, Value
I might recommend eClinicalWorks for a smaller practice. For a big practice with a lot of providers,...
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Loyalty
The eClinicalWorks cloud will make things more difficult for us. We are moving our software over...
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Relationship
Considering the fact that eClinicalWorks’ CEO comes out and parties with everyone at the annual...
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Relationship
We have a really good eClinicalWorks person that we work with. We haven't had a good person in the...
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Value
We can document in the system, but we have some things that are broken. We still do a good bit of...
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Relationship
The vendor is struggling to bounce back from the pandemic. They know where they need to go, but they...
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Relationship
eClinicalWorks struggles most with their technical support and with giving us access to information...
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Loyalty
We are putting a lot of time and energy into our relationship with eClinicalWorks. I am hoping that...
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