eHealth Exchange
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Mark Allphin
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KLAS Research Director - Mark Allphin
 
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Manager

By using the eHealth Exchange system, we are able to connect to larger organizations, including...

May 2022
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Analyst/Coordinator

The eHealth Exchange product integrates with our system and works seamlessly. What the end users get...

May 2022
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Analyst/Coordinator

eHealth Exchange has been a great partner since the beginning. The vendor does not nickel-and-dime...

May 2022
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Analyst/Coordinator

Support has been great for upgrades. Although the testing process was very tedious in terms of...

May 2022
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Analyst/Coordinator

There is still some lag in getting data from outside organizations. It is hard to say whether that...

May 2022
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Analyst/Coordinator

The ROI from using eHealth Exchange is invaluable in terms of the data we get that is available for...

May 2022
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Analyst/Coordinator

I would absolutely buy eHealth Exchange again. It is well worth it for patient care in reaching out...

May 2022
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Analyst/Coordinator

eHealth Exchange has been very good to work with. I don't have anything the vendor needs to improve...

May 2022
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Analyst/Coordinator

We use the eHealth Exchange system primarily to connect to government agencies. We also use it for...

May 2022
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Analyst/Coordinator

The system is worth what eHealth Exchange charges. There are some other organizations that are more...

May 2022
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Analyst/Coordinator

eHealth Exchange is overall easy to implement, and that is a nice change from some other systems...

May 2022
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Director

We love eHealth Exchange. It gives us our government data. We can't have too much data. We are happy...

May 2022
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Director

eHealth Exchange integrates with Epic's system. That integration is seamless behind the scenes. We...

May 2022
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Manager

When we are trying to determine who our top partners are on the eHealth Exchange system, sometimes,...

May 2022
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Manager

I would ask eHealth Exchange whether they are planning on becoming a qualified health information...

May 2022
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Manager

One of the challenges with the system would be the Data Use Reciprocal Support Agreement (DURSA). It...

May 2022
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Manager

The only reason why I am not giving the vendor the highest rating is because there are other...

May 2022
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Manager

We connect to the eHealth Exchange system, and that allows us to send clinical information securely...

May 2022
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Analyst/Coordinator

We have regular calls with eHealth Exchange, and those are pretty straightforward. The vendor does a...

May 2022
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Analyst/Coordinator

There have been a few organizations we have needed to exchange with, and we couldn’t, but if they...

May 2022
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Analyst/Coordinator

eHealth Exchange has been one of the easier things that we have to deal with. When an external...

May 2022
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Analyst/Coordinator

Using eHealth Exchange has been pretty seamless for us. It has made things easy on a lot of levels....

May 2022
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Director

eHealth Exchange does a fantastic job of convening and training people on their products. They put...

Apr 2022
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Director

eHealth Exchange is very good at keeping their promises. Sometimes it takes them a little longer...

Apr 2022
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Director

eHealth Exchange is just putting in a brand-new system, so they are improving the engine. They are...

Apr 2022
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Director

eHealth Exchange provides a high-value solution. We need this solution in order to exchange with our...

Apr 2022
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Director

I have experience with Epic's Care Everywhere Network, which is the highest quality, most granular,...

Apr 2022
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Director

eHealth Exchange is constantly pushing forward with new technology. They are very proactive and are...

Apr 2022
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Director

The support is excellent. eHealth Exchange gives us a high level of responsiveness. They reach out...

Apr 2022
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Director

I would recommend eHealth Exchange's system to everybody. It is a state-of-the-art system. One of...

Apr 2022
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Director

During implementations, eHealth Exchange is really good about communicating, holding webinars, and...

Apr 2022
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Director

Integration is such an important need, but sometimes our EHR vendor or the ecosystem as a whole is...

Apr 2022
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Director

eHealth Exchange has been awesome. They do a good job of keeping promises. The product works and...

Apr 2022
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Analyst/Coordinator

The system works as promoted. There is a lot of information. As an organization, we struggle to get...

Apr 2022
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Analyst/Coordinator

I have no complaints about the vendor delivering new technology. I am not as technically plugged in...

Apr 2022
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Analyst/Coordinator

The system is pretty invisible to the end user. The only thing that would be better would be to have...

Apr 2022
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Analyst/Coordinator

To better support people, eHealth Exchange has to actually cut their fees down, and that includes...

Apr 2022
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Analyst/Coordinator

eHealth Exchange is definitely a great company. I don't say that lightly. eHealth Exchange is top...

Apr 2022
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Analyst/Coordinator

We are getting the data we need, and I am not hearing complaints from the users. I am highly likely...

Apr 2022
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Analyst/Coordinator

We get great information and have access. We just wish the network were a little better. My...

Apr 2022
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Analyst/Coordinator

The vendor has useful tools to help walk us through the upgrade process, and their support people...

Apr 2022
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Analyst/Coordinator

The vendor is good about being proactive. We pretty frequently get emails in advance for things. The...

Apr 2022
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Analyst/Coordinator

We connected pretty quickly with the vendor, and we haven't had to do much in terms of training....

Apr 2022
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Analyst/Coordinator

Our recent transaction with the vendor's support team was a doozy. There was a miscommunication. I...

Apr 2022
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Analyst/Coordinator

eHealth Exchange is pretty proactive about things. People seem to be pretty empowered, and there is...

Apr 2022
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CEO/President

Our contact person is great. I can pick up the phone and call that person, and I talk to them all...

Apr 2022
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CEO/President

In terms of implementation services, the vendor could improve with more data-use agreements around...

Apr 2022
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CEO/President

My industry centers around interoperability, and eHealth Exchange is a national network. So as we...

Apr 2022
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CEO/President

I anticipate that we will be more satisfied in the future because of the vendor’s leadership. I know...

Apr 2022
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Manager

I haven't dealt with anybody from an executive level at eHealth Exchange, but I have never had a...

Apr 2022
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Nurse

Our experience with eHealth Exchange has been good. Our validation testing was a little difficult...

Apr 2022
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Nurse

The product is good. We just need to do maintenance. That is when our people take care of...

Apr 2022
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Nurse

The vendor is easy to work with. Their people were very good when we were getting up and running. We...

Apr 2022
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Manager

We have a couple of partners that we share most of our data with through eHealth Exchange, but...

Apr 2022
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Manager

I haven't had anybody complain about the product, and there have been no issues with quality or ease...

Apr 2022
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CEO/President

It is hard to give a perfect score for anything because things can always improve. The frameworks...

Apr 2022
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CEO/President

The product isn’t bad, but it only satisfies part of my business. It satisfies the national exchange...

Apr 2022
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Analyst/Coordinator

Our users don't even know they are using eHealth Exchange, and that is perfect. The vendor has made...

Apr 2022
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Analyst/Coordinator

If I had to give one reason why any healthcare organization should be a part of eHealth Exchange, it...

Apr 2022
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Analyst/Coordinator

eHealth Exchange has really good monthly calls. The vendor is always working on new things. They are...

Apr 2022
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Director

eHealth Exchange's system works more like a subscription, so we know what we are purchasing. The...

Mar 2022
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Director

I would like to be more familiar with eHealth Exchange's road map. We want to leverage the different...

Mar 2022
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Director

There is no training from eHealth Exchange. The relationship is more like a handshake, and once we...

Mar 2022
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Director

Our satisfaction with eHealth Exchange may increase in the next year because we might be able to...

Mar 2022
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CEO/President

Unless something has gone wrong, we really don't pay much attention to the product. We have a...

Mar 2022
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CEO/President

Unlike most of the technology companies that organizations work with, eHealth Exchange is...

Mar 2022
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CEO/President

The product is pretty static, but that doesn't mean there is no need for ongoing development. The...

Mar 2022
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VP/Other Executive

Once eHealth Exchange is up and going, we are on our own. However, I wouldn't say that customer...

Mar 2022
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VP/Other Executive

The vendor would like to innovate, but what they are doing is so big that it is difficult to move...

Mar 2022
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VP/Other Executive

The product is the only way we can connect to certain organizations. That is why eHealth Exchange is...

Mar 2022
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VP/Other Executive

Patient matching is always a challenge, but when we are trying to query through a national network...

Mar 2022
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CMIO

I don’t know of anything the vendor said they were going to do that they have not done. I don’t...

Mar 2022
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CMIO

We had more administrative training on the system, and it was fine. I can’t think of anything for...

Mar 2022
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CMIO

The system doesn’t really integrate, other than with some of our interoperability things....

Mar 2022
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CMIO

We haven’t had any major issues with the vendor's support. They have been responsive, and the system...

Mar 2022
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CMIO

I have really not had to be involved with the vendor executive team. When things are working, there...

Mar 2022
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CIO

We have been dealing with the eHealth Exchange executive leadership quite a bit recently. We haven't...

Feb 2022
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CIO

The eHealth Exchange product has value for us. The eHealth Exchange model of doing image exchange is...

Feb 2022
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VP/Other Executive

I would only buy eHealth Exchange if it were mandated. It is not really a product. We buy a network,...

Feb 2022
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VP/Other Executive

The product is very EHR-centric, specifically with Epic and Cerner. I would like it if the product...

Feb 2022
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CISO

eHealth Exchange has regular meetings and communication about plans and new developments. Their...

Feb 2022
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CIO

I am not a fan of eHealth Exchange. The system isn't easy to use. I don't know how much of that is...

Feb 2022
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CIO

eHealth Exchange does a good job of communicating with us about issues. The vendor is doing the best...

Feb 2022
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CIO

I would like to hear more from eHealth Exchange's executives about what they are doing to give us...

Feb 2022
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VP/Other Executive

We use eHealth Exchange because all federal entities use it. If someone is looking for a federal...

Jan 2022
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VP/Other Executive

My biggest dilemma with eHealth Exchange is their service. We wait three or four weeks to get...

Jan 2022
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VP/Other Executive

Training for eHealth Exchange is nonexistent. Even if we ask for it, we never get anything. I had to...

Jan 2022
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VP/Other Executive

A lot of promises were made about eHealth Exchange that the system or the vendor cannot do. They are...

Jan 2022
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VP/Other Executive

When we call eHealth Exchange, so much of the responses are automated. I don’t do that well with...

Jul 2021
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VP/Other Executive

The main issue with the integration is it has a fully federated connection. So there is no single...

Jul 2021
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VP/Other Executive

The systems from VA and the DoD are constantly lagging significantly. We have even updated our...

Jul 2021
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VP/Other Executive

The challenges in the product functionality are due to the way the system is set up because of not...

Jul 2021
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VP/Other Executive

Something that is outside of eHealth Exchange’s control that I don’t see on anybody’s road map is...

Jul 2021
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Director

The proactivity of the vendor is probably one of their opportunities for improvement. I would like...

Jul 2021
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Director

From a user perspective, eHealth Exchange works. I hear that it would be better if there were more...

Jul 2021
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Director

I would rate the vendor a little lower on the implementation because they were hard to get to. With...

Jul 2021
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Director

I wish that when we are connecting, we would be able to connect to everyone and not have to...

Jul 2021
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Director

For improving functionality, I would like it if we had the preference of the calling facility. Some...

Jul 2021
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CMIO

eHealth Exchange is proactive. They communicate with us a lot. I haven’t had to contact the...

Jul 2021
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Director

There is room for some improvement and for the technology to be streamlined a little more. Overall,...

Jun 2021
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