eHealth Exchange
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Subject Expert
Mark Allphin
Research Director
Commentary Summary
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User Commentary
By using the eHealth Exchange system, we are able to connect to larger organizations, including...
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The eHealth Exchange product integrates with our system and works seamlessly. What the end users get...
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eHealth Exchange has been a great partner since the beginning. The vendor does not nickel-and-dime...
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Support has been great for upgrades. Although the testing process was very tedious in terms of...
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There is still some lag in getting data from outside organizations. It is hard to say whether that...
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The ROI from using eHealth Exchange is invaluable in terms of the data we get that is available for...
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I would absolutely buy eHealth Exchange again. It is well worth it for patient care in reaching out...
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eHealth Exchange has been very good to work with. I don't have anything the vendor needs to improve...
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We use the eHealth Exchange system primarily to connect to government agencies. We also use it for...
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The system is worth what eHealth Exchange charges. There are some other organizations that are more...
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eHealth Exchange is overall easy to implement, and that is a nice change from some other systems...
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We love eHealth Exchange. It gives us our government data. We can't have too much data. We are happy...
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eHealth Exchange integrates with Epic's system. That integration is seamless behind the scenes. We...
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When we are trying to determine who our top partners are on the eHealth Exchange system, sometimes,...
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I would ask eHealth Exchange whether they are planning on becoming a qualified health information...
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One of the challenges with the system would be the Data Use Reciprocal Support Agreement (DURSA). It...
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The only reason why I am not giving the vendor the highest rating is because there are other...
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We connect to the eHealth Exchange system, and that allows us to send clinical information securely...
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We have regular calls with eHealth Exchange, and those are pretty straightforward. The vendor does a...
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There have been a few organizations we have needed to exchange with, and we couldn’t, but if they...
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eHealth Exchange has been one of the easier things that we have to deal with. When an external...
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Using eHealth Exchange has been pretty seamless for us. It has made things easy on a lot of levels....
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eHealth Exchange does a fantastic job of convening and training people on their products. They put...
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eHealth Exchange is very good at keeping their promises. Sometimes it takes them a little longer...
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eHealth Exchange is just putting in a brand-new system, so they are improving the engine. They are...
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eHealth Exchange provides a high-value solution. We need this solution in order to exchange with our...
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I have experience with Epic's Care Everywhere Network, which is the highest quality, most granular,...
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eHealth Exchange is constantly pushing forward with new technology. They are very proactive and are...
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The support is excellent. eHealth Exchange gives us a high level of responsiveness. They reach out...
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I would recommend eHealth Exchange's system to everybody. It is a state-of-the-art system. One of...
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During implementations, eHealth Exchange is really good about communicating, holding webinars, and...
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Integration is such an important need, but sometimes our EHR vendor or the ecosystem as a whole is...
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eHealth Exchange has been awesome. They do a good job of keeping promises. The product works and...
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The system works as promoted. There is a lot of information. As an organization, we struggle to get...
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I have no complaints about the vendor delivering new technology. I am not as technically plugged in...
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The system is pretty invisible to the end user. The only thing that would be better would be to have...
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To better support people, eHealth Exchange has to actually cut their fees down, and that includes...
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eHealth Exchange is definitely a great company. I don't say that lightly. eHealth Exchange is top...
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We are getting the data we need, and I am not hearing complaints from the users. I am highly likely...
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We get great information and have access. We just wish the network were a little better. My...
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The vendor has useful tools to help walk us through the upgrade process, and their support people...
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The vendor is good about being proactive. We pretty frequently get emails in advance for things. The...
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We connected pretty quickly with the vendor, and we haven't had to do much in terms of training....
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Our recent transaction with the vendor's support team was a doozy. There was a miscommunication. I...
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eHealth Exchange is pretty proactive about things. People seem to be pretty empowered, and there is...
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Our contact person is great. I can pick up the phone and call that person, and I talk to them all...
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In terms of implementation services, the vendor could improve with more data-use agreements around...
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My industry centers around interoperability, and eHealth Exchange is a national network. So as we...
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I anticipate that we will be more satisfied in the future because of the vendor’s leadership. I know...
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I haven't dealt with anybody from an executive level at eHealth Exchange, but I have never had a...
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Our experience with eHealth Exchange has been good. Our validation testing was a little difficult...
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The product is good. We just need to do maintenance. That is when our people take care of...
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The vendor is easy to work with. Their people were very good when we were getting up and running. We...
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We have a couple of partners that we share most of our data with through eHealth Exchange, but...
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I haven't had anybody complain about the product, and there have been no issues with quality or ease...
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It is hard to give a perfect score for anything because things can always improve. The frameworks...
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The product isn’t bad, but it only satisfies part of my business. It satisfies the national exchange...
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Our users don't even know they are using eHealth Exchange, and that is perfect. The vendor has made...
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If I had to give one reason why any healthcare organization should be a part of eHealth Exchange, it...
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eHealth Exchange has really good monthly calls. The vendor is always working on new things. They are...
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eHealth Exchange's system works more like a subscription, so we know what we are purchasing. The...
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I would like to be more familiar with eHealth Exchange's road map. We want to leverage the different...
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There is no training from eHealth Exchange. The relationship is more like a handshake, and once we...
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Our satisfaction with eHealth Exchange may increase in the next year because we might be able to...
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Unless something has gone wrong, we really don't pay much attention to the product. We have a...
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Unlike most of the technology companies that organizations work with, eHealth Exchange is...
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The product is pretty static, but that doesn't mean there is no need for ongoing development. The...
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Once eHealth Exchange is up and going, we are on our own. However, I wouldn't say that customer...
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The vendor would like to innovate, but what they are doing is so big that it is difficult to move...
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The product is the only way we can connect to certain organizations. That is why eHealth Exchange is...
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Patient matching is always a challenge, but when we are trying to query through a national network...
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I don’t know of anything the vendor said they were going to do that they have not done. I don’t...
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We had more administrative training on the system, and it was fine. I can’t think of anything for...
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The system doesn’t really integrate, other than with some of our interoperability things....
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We haven’t had any major issues with the vendor's support. They have been responsive, and the system...
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I have really not had to be involved with the vendor executive team. When things are working, there...
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We have been dealing with the eHealth Exchange executive leadership quite a bit recently. We haven't...
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The eHealth Exchange product has value for us. The eHealth Exchange model of doing image exchange is...
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I would only buy eHealth Exchange if it were mandated. It is not really a product. We buy a network,...
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The product is very EHR-centric, specifically with Epic and Cerner. I would like it if the product...
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eHealth Exchange has regular meetings and communication about plans and new developments. Their...
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I am not a fan of eHealth Exchange. The system isn't easy to use. I don't know how much of that is...
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eHealth Exchange does a good job of communicating with us about issues. The vendor is doing the best...
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I would like to hear more from eHealth Exchange's executives about what they are doing to give us...
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We use eHealth Exchange because all federal entities use it. If someone is looking for a federal...
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My biggest dilemma with eHealth Exchange is their service. We wait three or four weeks to get...
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Training for eHealth Exchange is nonexistent. Even if we ask for it, we never get anything. I had to...
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A lot of promises were made about eHealth Exchange that the system or the vendor cannot do. They are...
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When we call eHealth Exchange, so much of the responses are automated. I don’t do that well with...
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The main issue with the integration is it has a fully federated connection. So there is no single...
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The systems from VA and the DoD are constantly lagging significantly. We have even updated our...
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The challenges in the product functionality are due to the way the system is set up because of not...
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Something that is outside of eHealth Exchange’s control that I don’t see on anybody’s road map is...
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The proactivity of the vendor is probably one of their opportunities for improvement. I would like...
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From a user perspective, eHealth Exchange works. I hear that it would be better if there were more...
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I would rate the vendor a little lower on the implementation because they were hard to get to. With...
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I wish that when we are connecting, we would be able to connect to everyone and not have to...
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For improving functionality, I would like it if we had the preference of the calling facility. Some...
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eHealth Exchange is proactive. They communicate with us a lot. I haven’t had to contact the...
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There is room for some improvement and for the technology to be streamlined a little more. Overall,...
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