eHealth Exchange Commentary
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Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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CEO/President

Relationship

What we have now is kind of a legacy application. The vendor is still doing what we need them to do....

Mar 2024
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CEO/President

Relationship

It is rare that I receive complaints about the vendor. No news is good news.

Mar 2024
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CEO/President

Relationship, Product

The vendor is doing a great job with delivering new technology that meets our needs, but they have...

Mar 2024
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CEO/President

Relationship

When we submit a ticket, the vendor responds very promptly. Whether they can solve our issue is...

Mar 2024
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CEO/President

Loyalty, Relationship, Product

eHealth Exchange has quite a bit of history. They support the ONC, so they are working on the...

Mar 2024
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CEO/President

Loyalty

Whether the product is part of our long-term plans is the million-dollar question. eHealth Exchange...

Mar 2024
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CMIO

Value

The challenge on the eHealth Exchange side is that a health information exchange has become such a...

Mar 2024
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CMIO

Loyalty

There is a lot of movement in this space, and I think the eHealth Exchange solution is an old...

Mar 2024
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CMIO

Product, Value

For the things that we use eHealth Exchange for, in terms of social security payments, we just...

Mar 2024
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CEO/President

Relationship

I would like to continue my partnership with eHealth Exchange because they are a neutral national...

Mar 2024
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CEO/President

Relationship

I have been super satisfied with eHealth Exchange. They have always been there for us, helped us...

Mar 2024
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CEO/President

Operations

There is no training with eHealth Exchange. They provide a back-end system. We have to manage our...

Mar 2024
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CEO/President

Product

eHealth Exchange works great across the whole country. We are part of a local network, so if...

Mar 2024
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CEO/President

Relationship

eHealth Exchange’s product quality has been good for the most part, and they are proactive in...

Mar 2024
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CEO/President

Relationship, Product

I would like a record locative service from eHealth Exchange. Currently, we must know where each...

Mar 2024
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CEO/President

Product

eHealth Exchange's product is hard to debug when things go wrong. There are a lot of hoops, and it...

Mar 2024
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CEO/President

Culture, Loyalty, Product

What eHealth Exchange is doing to facilitate the exchange of documents works great. The system works...

Mar 2024
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CEO/President

Relationship

eHealth Exchange’s support is awesome. The vendor has two ticket systems, and we can get bounced...

Mar 2024
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CEO/President

Value

Previously, I spent a lot of money on being connected to eHealth Exchange and got zero value. I...

Mar 2024
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Manager

Operations

There is not really training for eHealth Exchange.

Feb 2024
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Manager

Relationship

With eHealth Exchange, we don’t have to get on the phone to call for support, and we don't have to...

Feb 2024
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CIO

Relationship, Product

eHealth Exchange’s indexing and query response times are getting better, but they are limited and...

Jan 2024
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CEO/President

Relationship

We generally don't have any problems with eHealth Exchange when they do upgrades, and we generally...

Dec 2023
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CEO/President

Value

eHealth Exchange operates as expected. It solves a business need, and it is pretty straightforward....

Dec 2023
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Director

Loyalty

If someone is considering eHealth Exchange, they should examine the product's use case and compare...

Nov 2023
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Director

Loyalty

We are going to expand our relationship with eHealth Exchange. Our organization has used eHealth...

Nov 2023
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Director

Loyalty

I am optimistic about our future satisfaction with eHealth Exchange. TEFCA is coming. Things will...

Nov 2023
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Director

Relationship, Operations

eHealth Exchange is not all business; they are also partners, so they are friendly. For example,...

Nov 2023
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Director

Relationship

I have talked to some people high up at eHealth Exchange who know their stuff and who have been more...

Nov 2023
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Director

Product

Any change in eHealth Exchange’s functionality hasn't been noticeable. There are use cases that have...

Nov 2023
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Director

Loyalty

We won't be using eHealth Exchange for the long term because the functionality that is enabled for...

Nov 2023
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VP/Other Executive

Loyalty

There are some things the vendor is going to change in the future. Specifically, when we query...

Oct 2023
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VP/Other Executive

Relationship

eHealth Exchange has a good collaboration where they are an intermediary for a lot of our national...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

We are planning to do a lot of things in the future, so there is always a lot of talk about things...

Oct 2023
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Manager

Relationship

I get emails from eHealth Exchange that make me aware of outages or any planned changes.

Oct 2023
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VP/Other Executive

Relationship

We seldom need to use eHealth Exchange’s support, but anytime we have a request, issue, or question,...

Sep 2023
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VP/Other Executive

Relationship

I have direct access to some of eHealth Exchange’s executive leadership. I try to follow the chain...

Sep 2023
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VP/Other Executive

Product

Without eHealth Exchange, we would not be able to access some of the quality data that we currently...

Sep 2023
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VP/Other Executive

Value

I think eHealth Exchange has a sliding scale for what they charge. I don’t remember how many levels...

Sep 2023
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VP/Other Executive

Product

It would be helpful if eHealth Exchange provided a list of the types of information that individual...

Sep 2023
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VP/Other Executive

Operations

The eHealth Exchange product is fairly intuitive; there isn’t much training, and most people don’t...

Sep 2023
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VP/Other Executive

Relationship, Product

eHealth Exchange's system is a kind of a mediator. If there is something that is lacking...

Sep 2023
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VP/Other Executive

Product

eHealth Exchange is seamless for end users. It is integrated into our functionality, so end users...

Sep 2023
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VP/Other Executive

Loyalty, Value

Some things could be done to improve eHealth Exchange's product. QHINs are networks of networks, and...

Sep 2023
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VP/Other Executive

Product

There isn’t a lot that eHealth Exchange needs to do in delivering new technology. However, they...

Sep 2023
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Analyst/Coordinator

Product

eHealth Exchange alerts us if they have an upcoming downtime. eHealth Exchange's product runs...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

I don't work with executives at eHealth Exchange, but I do work with people that help me with any...

Sep 2023
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Analyst/Coordinator

Loyalty, Value

We make money by using eHealth Exchange’s product because we save money and make money. The whole...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

I recommend eHealth Exchange for the exact workflow that we use, and I have recommended them to...

Sep 2023
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Analyst/Coordinator

Product

The only thing that could be improved in eHealth Exchange's product is better patient matching. We...

Sep 2023
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Manager

Relationship, Operations, Product

eHealth Exchange has been very beneficial to us. They have been very easy to work with. We had a...

Aug 2023
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Manager

Product

During all of eHealth Exchange’s enhancements, we have never had an instance of downtime.

Aug 2023
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Manager

Product, Value

With delivering new technology, I haven't seen anything new from eHealth Exchange. Everything has...

Aug 2023
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Manager

Relationship, Product

We have had some instances of downtime. eHealth Exchange sends us reports about those. The vendor...

Aug 2023
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Director

Loyalty, Relationship

The direction that the vendor is going in with TEFCA will be a big public service. The vendor sends...

May 2023
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Nurse

Relationship, Product

We have no problems with eHealth Exchange. It is just a conduit that is integrated with our EMR. The...

Apr 2023
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Manager

Relationship

Overall, I have nothing bad to say about eHealth Exchange because nothing has happened that has...

Apr 2023
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Director

Product

eHealth Exchange is automatically integrated with our EMR. That is beautiful.

Apr 2023
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Director

Relationship

My contacts from eHealth Exchange are friendly, helpful, and generally responsive.

Apr 2023
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Director

Relationship, Operations, Product

eHealth Exchange is great with upgrades. They email us when they are going to have downtime for...

Apr 2023
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Manager

Relationship

No news is good news when it comes to how eHealth Exchange operates. If they are going to have an...

Apr 2023
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Analyst/Coordinator

Product, Value

The system is pretty straightforward.

Apr 2023
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Analyst/Coordinator

Relationship

I don't really meet with the vendor's people. They just contact us through emails. We will receive...

Apr 2023
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Manager

Culture, Relationship

eHealth Exchange is great to work with. They are service oriented, and they truly try to promote...

Apr 2023
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Manager

Loyalty, Product

The vendor bases most of their decisions on their continuity of care document, but that document is...

Apr 2023
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