eHealth Exchange Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
I know of absolutely no initial or ongoing training for eHealth Exchange because the system is...
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Loyalty, Product
With eHealth Exchange, I would love to have standards for the way we exchange data. Right now, every...
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Relationship, Product
I don't know that eHealth Exchange has done anything with new technology. They provide valuable...
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Value
Connecting with eHealth Exchange was worth the effort.
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Product
eHealth Exchange is behind the scenes, so it isn't a hands-on application. eHealth Exchange is the...
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Value
The vendor avoids charging us for every little thing, but we are awfully careful too. It is almost...
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Operations
During our implementation, eHealth Exchange was really good at staying in their lane and not...
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Relationship
eHealth Exchange is pretty proactive in notifying us of any issues that might come up. When they...
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Product
One thing that eHealth Exchange could improve is their ability to not just exchange information from...
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Loyalty
eHealth Exchange being one of the first designated QHINs from the ONC is really helpful. That is a...
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Loyalty
eHealth Exchange could have potentially done a better job of pushing for image exchange as a use...
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Operations
eHealth Exchange has frequent and useful trainings. They stick to the most valuable content. They...
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Loyalty, Value
eHealth Exchange is great, but we have had to adapt a little. We have had to mold ourselves just a...
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Relationship
eHealth Exchange is very responsive and knowledgeable. Whenever we have an issue that we need to...
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Relationship, Operations
When we had to expand the hub, eHealth Exchange gave us great support. We exchange things with...
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Relationship, Operations, Value
In terms of driving tangible outcomes, eHealth Exchange is great. But this year has been pivotal...
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Relationship
eHealth Exchange is a really good partner. They are so responsive from a communication standpoint....
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Relationship
I have always been pretty favorable of eHealth Exchange over the years. They keep most of their...
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Value
Regarding receiving our money's worth, eHealth Exchange is good. We don't like to pay for anything....
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Relationship
eHealth Exchange is very communicative through email. Their responsiveness when contacted via the...
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Loyalty
eHealth Exchange eventually is not part of our long-term plans. With the advent and TEFCA, I am...
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Operations
eHealth Exchange really didn't give us any training ever.
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Loyalty, Product
I am only using eHealth Exchange for Social Security and the DoD. They meet my need for that. I am...
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Relationship, Product
In terms of the product working, I have had no complaints from my end users. There has been some...
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Product
eHealth Exchange is great. They have a great network. They don’t have any technology challenges. The...
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Loyalty, Product
eHealth Exchange could improve the transactions that are allowed on the network. I hate CCDs. They...
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Relationship, Product
Every endpoint on eHealth Exchange's network can set their own privacy rules and response...
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Product
eHealth Exchange's solution is a query and retrieval system. We have to go look for data. It is not...
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Relationship
eHealth Exchange's system is a utility product that runs in the background, so we don't have a lot...
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Relationship, Operations
I work with eHealth Exchange a lot, and they are a great group. They do a really good job of telling...
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Relationship
With eHealth Exchange, their team is small enough that I am sure things would get escalated as...
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Loyalty
Our needs today are much more expansive than what the current products are prepared to support....
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Relationship, Product
There is really not much new technology, and maybe eHealth Exchange does more than we engage with...
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Relationship
eHealth Exchange could have better support. It is very difficult to find which support email we...
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Culture, Relationship, Product
eHealth Exchange is a national network. That is what we engage with them for. The way that they...
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Loyalty
We would buy the solution again because eHealth Exchange is the only national network that provides...
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Loyalty, Relationship
With the exception of one hiccup, we have received great service from the vendor. The vendor has...
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Loyalty
There is a restructuring of the system's model that has come into play for some new regulations. I...
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Loyalty
eHealth Exchange has really increased our ability to reach other facilities. When we didn't have...
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Culture
eHealth Exchange is exactly what the vendor says it is. The vendor describes how many people it can...
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Value
eHealth Exchange is a flat rate, so we pay based on the size of our hospital. The amount we pay is...
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Operations
Our implementation of the system years ago was super easy. We have regular calls with the vendor...
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Operations
We didn't do a lot of training for eHealth Exchange, but we probably could have gotten more...
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Relationship
eHealth Exchange is part of the TEFCA project. They are helping on-ramp clients. I have seen emails...
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Relationship
I have only done a few support tickets with eHealth Exchange, and there have been a couple that have...
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Operations, Product, Value
When we went live on eHealth Exchange, we received a lot of very positive feedback from our...
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Loyalty, Relationship, Product
The vendor is working very hard on some security issues that have been rather troubling. It appears...
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Loyalty
We have no plans to leave eHealth Exchange. They are wonderful. They help us with bidirectional...
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Relationship, Product
I don't know when eHealth Exchange does upgrades, but we haven't seen any degradation in quality at...
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Loyalty, Product
One improvement I would like to see from eHealth Exchange is that I would really like to be able to...
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Relationship
What we have now is kind of a legacy application. The vendor is still doing what we need them to do....
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Relationship
It is rare that I receive complaints about the vendor. No news is good news.
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Relationship, Product
The vendor is doing a great job with delivering new technology that meets our needs, but they have...
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Relationship
When we submit a ticket, the vendor responds very promptly. Whether they can solve our issue is...
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Loyalty, Relationship, Product
eHealth Exchange has quite a bit of history. They support the ONC, so they are working on the...
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Loyalty
Whether the product is part of our long-term plans is the million-dollar question. eHealth Exchange...
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