eHealth Exchange Commentary
Filtered view: All
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
I work with eHealth Exchange a lot, and they are a great group. They do a really good job of telling...
Login or Create an Account to see details.
Relationship
With eHealth Exchange, their team is small enough that I am sure things would get escalated as...
Login or Create an Account to see details.
Loyalty
Our needs today are much more expansive than what the current products are prepared to support....
Login or Create an Account to see details.
Relationship, Product
There is really not much new technology, and maybe eHealth Exchange does more than we engage with...
Login or Create an Account to see details.
Relationship
eHealth Exchange could have better support. It is very difficult to find which support email we...
Login or Create an Account to see details.
Culture, Relationship, Product
eHealth Exchange is a national network. That is what we engage with them for. The way that they...
Login or Create an Account to see details.
Loyalty
We would buy the solution again because eHealth Exchange is the only national network that provides...
Login or Create an Account to see details.
Loyalty, Relationship
With the exception of one hiccup, we have received great service from the vendor. The vendor has...
Login or Create an Account to see details.
Loyalty
There is a restructuring of the system's model that has come into play for some new regulations. I...
Login or Create an Account to see details.
Loyalty
eHealth Exchange has really increased our ability to reach other facilities. When we didn't have...
Login or Create an Account to see details.
Culture
eHealth Exchange is exactly what the vendor says it is. The vendor describes how many people it can...
Login or Create an Account to see details.
Value
eHealth Exchange is a flat rate, so we pay based on the size of our hospital. The amount we pay is...
Login or Create an Account to see details.
Operations
Our implementation of the system years ago was super easy. We have regular calls with the vendor...
Login or Create an Account to see details.
Operations
We didn't do a lot of training for eHealth Exchange, but we probably could have gotten more...
Login or Create an Account to see details.
Relationship
eHealth Exchange is part of the TEFCA project. They are helping on-ramp clients. I have seen emails...
Login or Create an Account to see details.
Relationship
I have only done a few support tickets with eHealth Exchange, and there have been a couple that have...
Login or Create an Account to see details.
Operations, Product, Value
When we went live on eHealth Exchange, we received a lot of very positive feedback from our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The vendor is working very hard on some security issues that have been rather troubling. It appears...
Login or Create an Account to see details.
Loyalty
We have no plans to leave eHealth Exchange. They are wonderful. They help us with bidirectional...
Login or Create an Account to see details.
Relationship, Product
I don't know when eHealth Exchange does upgrades, but we haven't seen any degradation in quality at...
Login or Create an Account to see details.
Loyalty, Product
One improvement I would like to see from eHealth Exchange is that I would really like to be able to...
Login or Create an Account to see details.
Relationship
What we have now is kind of a legacy application. The vendor is still doing what we need them to do....
Login or Create an Account to see details.
Relationship
It is rare that I receive complaints about the vendor. No news is good news.
Login or Create an Account to see details.
Relationship, Product
The vendor is doing a great job with delivering new technology that meets our needs, but they have...
Login or Create an Account to see details.
Relationship
When we submit a ticket, the vendor responds very promptly. Whether they can solve our issue is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
eHealth Exchange has quite a bit of history. They support the ONC, so they are working on the...
Login or Create an Account to see details.
Loyalty
Whether the product is part of our long-term plans is the million-dollar question. eHealth Exchange...
Login or Create an Account to see details.
Value
The challenge on the eHealth Exchange side is that a health information exchange has become such a...
Login or Create an Account to see details.
Loyalty
There is a lot of movement in this space, and I think the eHealth Exchange solution is an old...
Login or Create an Account to see details.
Product, Value
For the things that we use eHealth Exchange for, in terms of social security payments, we just...
Login or Create an Account to see details.
Relationship
I would like to continue my partnership with eHealth Exchange because they are a neutral national...
Login or Create an Account to see details.
Relationship
I have been super satisfied with eHealth Exchange. They have always been there for us, helped us...
Login or Create an Account to see details.
Operations
There is no training with eHealth Exchange. They provide a back-end system. We have to manage our...
Login or Create an Account to see details.
Product
eHealth Exchange works great across the whole country. We are part of a local network, so if...
Login or Create an Account to see details.
Relationship
eHealth Exchange’s product quality has been good for the most part, and they are proactive in...
Login or Create an Account to see details.
Relationship, Product
I would like a record locative service from eHealth Exchange. Currently, we must know where each...
Login or Create an Account to see details.
Product
eHealth Exchange's product is hard to debug when things go wrong. There are a lot of hoops, and it...
Login or Create an Account to see details.
Culture, Loyalty, Product
What eHealth Exchange is doing to facilitate the exchange of documents works great. The system works...
Login or Create an Account to see details.
Relationship
eHealth Exchange’s support is awesome. The vendor has two ticket systems, and we can get bounced...
Login or Create an Account to see details.
Value
Previously, I spent a lot of money on being connected to eHealth Exchange and got zero value. I...
Login or Create an Account to see details.
Operations
There is not really training for eHealth Exchange.
Login or Create an Account to see details.
Relationship
With eHealth Exchange, we don’t have to get on the phone to call for support, and we don't have to...
Login or Create an Account to see details.
Relationship, Product
eHealth Exchange’s indexing and query response times are getting better, but they are limited and...
Login or Create an Account to see details.
Relationship
We generally don't have any problems with eHealth Exchange when they do upgrades, and we generally...
Login or Create an Account to see details.
Value
eHealth Exchange operates as expected. It solves a business need, and it is pretty straightforward....
Login or Create an Account to see details.
​
Preferences