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User Commentary
Relationship, Product
There is really not much new technology, and maybe eHealth Exchange does more than we engage with...
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Relationship
eHealth Exchange could have better support. It is very difficult to find which support email we...
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Culture, Relationship, Product
eHealth Exchange is a national network. That is what we engage with them for. The way that they...
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Loyalty
We would buy the solution again because eHealth Exchange is the only national network that provides...
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Loyalty, Relationship
With the exception of one hiccup, we have received great service from the vendor. The vendor has...
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Loyalty
There is a restructuring of the system's model that has come into play for some new regulations. I...
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Loyalty
eHealth Exchange has really increased our ability to reach other facilities. When we didn't have...
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Culture
eHealth Exchange is exactly what the vendor says it is. The vendor describes how many people it can...
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Value
eHealth Exchange is a flat rate, so we pay based on the size of our hospital. The amount we pay is...
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Operations
Our implementation of the system years ago was super easy. We have regular calls with the vendor...
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Operations
We didn't do a lot of training for eHealth Exchange, but we probably could have gotten more...
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Relationship
eHealth Exchange is part of the TEFCA project. They are helping on-ramp clients. I have seen emails...
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Relationship
I have only done a few support tickets with eHealth Exchange, and there have been a couple that have...
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Operations, Product, Value
When we went live on eHealth Exchange, we received a lot of very positive feedback from our...
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Loyalty, Relationship, Product
The vendor is working very hard on some security issues that have been rather troubling. It appears...
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Loyalty
We have no plans to leave eHealth Exchange. They are wonderful. They help us with bidirectional...
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Relationship, Product
I don't know when eHealth Exchange does upgrades, but we haven't seen any degradation in quality at...
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Loyalty, Product
One improvement I would like to see from eHealth Exchange is that I would really like to be able to...
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Relationship
What we have now is kind of a legacy application. The vendor is still doing what we need them to do....
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Relationship
It is rare that I receive complaints about the vendor. No news is good news.
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Relationship, Product
The vendor is doing a great job with delivering new technology that meets our needs, but they have...
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Relationship
When we submit a ticket, the vendor responds very promptly. Whether they can solve our issue is...
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Loyalty, Relationship, Product
eHealth Exchange has quite a bit of history. They support the ONC, so they are working on the...
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Loyalty
Whether the product is part of our long-term plans is the million-dollar question. eHealth Exchange...
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Value
The challenge on the eHealth Exchange side is that a health information exchange has become such a...
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Loyalty
There is a lot of movement in this space, and I think the eHealth Exchange solution is an old...
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Product, Value
For the things that we use eHealth Exchange for, in terms of social security payments, we just...
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Relationship
I would like to continue my partnership with eHealth Exchange because they are a neutral national...
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Relationship
I have been super satisfied with eHealth Exchange. They have always been there for us, helped us...
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Operations
There is no training with eHealth Exchange. They provide a back-end system. We have to manage our...
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Product
eHealth Exchange works great across the whole country. We are part of a local network, so if...
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Relationship
eHealth Exchange’s product quality has been good for the most part, and they are proactive in...
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Relationship, Product
I would like a record locative service from eHealth Exchange. Currently, we must know where each...
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Product
eHealth Exchange's product is hard to debug when things go wrong. There are a lot of hoops, and it...
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Culture, Loyalty, Product
What eHealth Exchange is doing to facilitate the exchange of documents works great. The system works...
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Relationship
eHealth Exchange’s support is awesome. The vendor has two ticket systems, and we can get bounced...
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Value
Previously, I spent a lot of money on being connected to eHealth Exchange and got zero value. I...
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Operations
There is not really training for eHealth Exchange.
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Relationship
With eHealth Exchange, we don’t have to get on the phone to call for support, and we don't have to...
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Relationship, Product
eHealth Exchange’s indexing and query response times are getting better, but they are limited and...
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Relationship
We generally don't have any problems with eHealth Exchange when they do upgrades, and we generally...
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Value
eHealth Exchange operates as expected. It solves a business need, and it is pretty straightforward....
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