eHealth Exchange Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
What we have now is kind of a legacy application. The vendor is still doing what we need them to do....
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Relationship
It is rare that I receive complaints about the vendor. No news is good news.
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Relationship, Product
The vendor is doing a great job with delivering new technology that meets our needs, but they have...
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Relationship
When we submit a ticket, the vendor responds very promptly. Whether they can solve our issue is...
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Loyalty, Relationship, Product
eHealth Exchange has quite a bit of history. They support the ONC, so they are working on the...
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Loyalty
Whether the product is part of our long-term plans is the million-dollar question. eHealth Exchange...
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Value
The challenge on the eHealth Exchange side is that a health information exchange has become such a...
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Loyalty
There is a lot of movement in this space, and I think the eHealth Exchange solution is an old...
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Product, Value
For the things that we use eHealth Exchange for, in terms of social security payments, we just...
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Relationship
I would like to continue my partnership with eHealth Exchange because they are a neutral national...
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Relationship
I have been super satisfied with eHealth Exchange. They have always been there for us, helped us...
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Operations
There is no training with eHealth Exchange. They provide a back-end system. We have to manage our...
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Product
eHealth Exchange works great across the whole country. We are part of a local network, so if...
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Relationship
eHealth Exchange’s product quality has been good for the most part, and they are proactive in...
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Relationship, Product
I would like a record locative service from eHealth Exchange. Currently, we must know where each...
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Product
eHealth Exchange's product is hard to debug when things go wrong. There are a lot of hoops, and it...
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Culture, Loyalty, Product
What eHealth Exchange is doing to facilitate the exchange of documents works great. The system works...
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Relationship
eHealth Exchange’s support is awesome. The vendor has two ticket systems, and we can get bounced...
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Value
Previously, I spent a lot of money on being connected to eHealth Exchange and got zero value. I...
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Operations
There is not really training for eHealth Exchange.
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Relationship
With eHealth Exchange, we don’t have to get on the phone to call for support, and we don't have to...
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Relationship, Product
eHealth Exchange’s indexing and query response times are getting better, but they are limited and...
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Relationship
We generally don't have any problems with eHealth Exchange when they do upgrades, and we generally...
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Value
eHealth Exchange operates as expected. It solves a business need, and it is pretty straightforward....
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Loyalty
If someone is considering eHealth Exchange, they should examine the product's use case and compare...
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Loyalty
We are going to expand our relationship with eHealth Exchange. Our organization has used eHealth...
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Loyalty
I am optimistic about our future satisfaction with eHealth Exchange. TEFCA is coming. Things will...
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Relationship, Operations
eHealth Exchange is not all business; they are also partners, so they are friendly. For example,...
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Relationship
I have talked to some people high up at eHealth Exchange who know their stuff and who have been more...
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Product
Any change in eHealth Exchange’s functionality hasn't been noticeable. There are use cases that have...
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Loyalty
We won't be using eHealth Exchange for the long term because the functionality that is enabled for...
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Loyalty
There are some things the vendor is going to change in the future. Specifically, when we query...
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Relationship
eHealth Exchange has a good collaboration where they are an intermediary for a lot of our national...
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Loyalty, Relationship
We are planning to do a lot of things in the future, so there is always a lot of talk about things...
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Relationship
I get emails from eHealth Exchange that make me aware of outages or any planned changes.
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Relationship
We seldom need to use eHealth Exchange’s support, but anytime we have a request, issue, or question,...
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Relationship
I have direct access to some of eHealth Exchange’s executive leadership. I try to follow the chain...
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Product
Without eHealth Exchange, we would not be able to access some of the quality data that we currently...
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Value
I think eHealth Exchange has a sliding scale for what they charge. I don’t remember how many levels...
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Product
It would be helpful if eHealth Exchange provided a list of the types of information that individual...
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Operations
The eHealth Exchange product is fairly intuitive; there isn’t much training, and most people don’t...
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Relationship, Product
eHealth Exchange's system is a kind of a mediator. If there is something that is lacking...
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Product
eHealth Exchange is seamless for end users. It is integrated into our functionality, so end users...
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Loyalty, Value
Some things could be done to improve eHealth Exchange's product. QHINs are networks of networks, and...
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Product
There isn’t a lot that eHealth Exchange needs to do in delivering new technology. However, they...
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Product
eHealth Exchange alerts us if they have an upcoming downtime. eHealth Exchange's product runs...
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Loyalty, Relationship
I don't work with executives at eHealth Exchange, but I do work with people that help me with any...
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Loyalty, Value
We make money by using eHealth Exchange’s product because we save money and make money. The whole...
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Loyalty, Product
I recommend eHealth Exchange for the exact workflow that we use, and I have recommended them to...
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Product
The only thing that could be improved in eHealth Exchange's product is better patient matching. We...
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Relationship, Operations, Product
eHealth Exchange has been very beneficial to us. They have been very easy to work with. We had a...
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Product
During all of eHealth Exchange’s enhancements, we have never had an instance of downtime.
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Product, Value
With delivering new technology, I haven't seen anything new from eHealth Exchange. Everything has...
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Relationship, Product
We have had some instances of downtime. eHealth Exchange sends us reports about those. The vendor...
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Loyalty, Relationship
The direction that the vendor is going in with TEFCA will be a big public service. The vendor sends...
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Relationship, Product
We have no problems with eHealth Exchange. It is just a conduit that is integrated with our EMR. The...
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