eHealth Exchange Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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User Commentary

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VP/Other Executive

Relationship, Product

There is really not much new technology, and maybe eHealth Exchange does more than we engage with...

Nov 2024
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VP/Other Executive

Relationship

eHealth Exchange could have better support. It is very difficult to find which support email we...

Nov 2024
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VP/Other Executive

Culture, Relationship, Product

eHealth Exchange is a national network. That is what we engage with them for. The way that they...

Nov 2024
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VP/Other Executive

Loyalty

We would buy the solution again because eHealth Exchange is the only national network that provides...

Nov 2024
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Manager

Loyalty, Relationship

With the exception of one hiccup, we have received great service from the vendor. The vendor has...

Oct 2024
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Manager

Loyalty

There is a restructuring of the system's model that has come into play for some new regulations. I...

Oct 2024
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Manager

Loyalty

eHealth Exchange has really increased our ability to reach other facilities. When we didn't have...

Oct 2024
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Manager

Culture

eHealth Exchange is exactly what the vendor says it is. The vendor describes how many people it can...

Oct 2024
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Manager

Value

eHealth Exchange is a flat rate, so we pay based on the size of our hospital. The amount we pay is...

Oct 2024
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Manager

Operations

Our implementation of the system years ago was super easy. We have regular calls with the vendor...

Oct 2024
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Manager

Operations

We didn't do a lot of training for eHealth Exchange, but we probably could have gotten more...

Oct 2024
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Manager

Relationship

eHealth Exchange is part of the TEFCA project. They are helping on-ramp clients. I have seen emails...

Oct 2024
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Manager

Relationship

I have only done a few support tickets with eHealth Exchange, and there have been a couple that have...

Oct 2024
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Manager

Operations, Product, Value

When we went live on eHealth Exchange, we received a lot of very positive feedback from our...

Oct 2024
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Manager

Loyalty, Relationship, Product

The vendor is working very hard on some security issues that have been rather troubling. It appears...

Oct 2024
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Manager

Loyalty

We have no plans to leave eHealth Exchange. They are wonderful. They help us with bidirectional...

Apr 2024
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Manager

Relationship, Product

I don't know when eHealth Exchange does upgrades, but we haven't seen any degradation in quality at...

Apr 2024
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Manager

Loyalty, Product

One improvement I would like to see from eHealth Exchange is that I would really like to be able to...

Apr 2024
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CEO/President

Relationship

What we have now is kind of a legacy application. The vendor is still doing what we need them to do....

Mar 2024
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CEO/President

Relationship

It is rare that I receive complaints about the vendor. No news is good news.

Mar 2024
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CEO/President

Relationship, Product

The vendor is doing a great job with delivering new technology that meets our needs, but they have...

Mar 2024
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CEO/President

Relationship

When we submit a ticket, the vendor responds very promptly. Whether they can solve our issue is...

Mar 2024
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CEO/President

Loyalty, Relationship, Product

eHealth Exchange has quite a bit of history. They support the ONC, so they are working on the...

Mar 2024
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CEO/President

Loyalty

Whether the product is part of our long-term plans is the million-dollar question. eHealth Exchange...

Mar 2024
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CMIO

Value

The challenge on the eHealth Exchange side is that a health information exchange has become such a...

Mar 2024
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CMIO

Loyalty

There is a lot of movement in this space, and I think the eHealth Exchange solution is an old...

Mar 2024
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CMIO

Product, Value

For the things that we use eHealth Exchange for, in terms of social security payments, we just...

Mar 2024
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CEO/President

Relationship

I would like to continue my partnership with eHealth Exchange because they are a neutral national...

Mar 2024
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CEO/President

Relationship

I have been super satisfied with eHealth Exchange. They have always been there for us, helped us...

Mar 2024
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(0)
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CEO/President

Operations

There is no training with eHealth Exchange. They provide a back-end system. We have to manage our...

Mar 2024
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CEO/President

Product

eHealth Exchange works great across the whole country. We are part of a local network, so if...

Mar 2024
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CEO/President

Relationship

eHealth Exchange’s product quality has been good for the most part, and they are proactive in...

Mar 2024
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CEO/President

Relationship, Product

I would like a record locative service from eHealth Exchange. Currently, we must know where each...

Mar 2024
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CEO/President

Product

eHealth Exchange's product is hard to debug when things go wrong. There are a lot of hoops, and it...

Mar 2024
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CEO/President

Culture, Loyalty, Product

What eHealth Exchange is doing to facilitate the exchange of documents works great. The system works...

Mar 2024
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CEO/President

Relationship

eHealth Exchange’s support is awesome. The vendor has two ticket systems, and we can get bounced...

Mar 2024
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CEO/President

Value

Previously, I spent a lot of money on being connected to eHealth Exchange and got zero value. I...

Mar 2024
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Manager

Operations

There is not really training for eHealth Exchange.

Feb 2024
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Manager

Relationship

With eHealth Exchange, we don’t have to get on the phone to call for support, and we don't have to...

Feb 2024
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CIO

Relationship, Product

eHealth Exchange’s indexing and query response times are getting better, but they are limited and...

Jan 2024
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CEO/President

Relationship

We generally don't have any problems with eHealth Exchange when they do upgrades, and we generally...

Dec 2023
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CEO/President

Value

eHealth Exchange operates as expected. It solves a business need, and it is pretty straightforward....

Dec 2023
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