eHealth Exchange
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Tyson Blauer
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User Commentary

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CTO

Functionality and Upgrades

eHealth Exchange handles upgrades and changes well. We have training materials for our users on how...

Mar 2023
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CTO

Technology

eHealth Exchange has had a few instances of downtime, but the system is pretty stable and does the...

Mar 2023
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CTO

Functionality and Upgrades

There are things that could be better, faster, and easier. Part of the challenge with eHealth...

Mar 2023
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CTO

Service and Support

If we put in a ticket about an issue, eHealth Exchange responds quickly and gets things resolved....

Mar 2023
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CTO

Relationship

We have people who are assigned to us who are responsive. However, I don't know that I have ever...

Mar 2023
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CTO

Other Observations & Comments

eHealth Exchange is rock solid. The vendor is getting stronger and better all the time; they seem to...

Mar 2023
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CMIO

Other Observations & Comments

We really do not have to train with the eHealth Exchange network, except on the technical side.

Mar 2023
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CMIO

Service and Support

We really don't have an issue with the phone and web support for the eHealth Exchange network....

Mar 2023
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CMIO

Future Outlook

The eHealth Exchange network is in our long-term plans, especially since we are already connected...

Mar 2023
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VP/Other Executive

Lessons Learned

We have a very collegial relationship with eHealth Exchange. They sit in an adjacent space to HIE...

Feb 2023
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VP/Other Executive

Other Observations & Comments

The vendor has quite a bit of work to do on data standards and data quality through eHealth...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

If we are talking about getting data from eHealth Exchange rather than from another source for state...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

Our onboarding process to the eHealth Exchange hub was not smooth. However, our experience has been...

Feb 2023
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VP/Other Executive

Future Outlook

eHealth Exchange is forward looking and is evolving significantly in our field, but how relevant...

Feb 2023
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Director

Relationship

The vendor is very proactive. They send out a lot of communication. They host a lot of webinars, and...

Feb 2023
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Director

Relationship

I like the vendor because I know what is going on. They are responsive, and they work with their...

Feb 2023
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Director

Relationship

The vendor’s goals are not going to be perfectly aligned with all their participants' goals. But I...

Feb 2023
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Director

Functionality and Upgrades

We use eHealth Exchange religiously. The vendor's ongoing training is very minimal because once the...

Feb 2023
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Analyst/Coordinator

Service and Support

The benefits of the product are broad connectivity and high-quality support. eHealth Exchange gives...

Feb 2023
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Analyst/Coordinator

Lessons Learned

My suggestions for the vendor are to further proliferate the system into smaller EHRs and physician...

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

Ease of use is the biggest thing about the eHealth Exchange network. It is a set-it-and-forget-it...

Feb 2023
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Analyst/Coordinator

Relationship

eHealth Exchange is good about having regular meetings to give us updates on where they are at,...

Feb 2023
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Director

Service and Support

We have a lot of interactions with the vendor's executives. The vendor's support people are very...

Feb 2023
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Director

Implementation and Training

Our implementation was very simple, streamlined, and efficient. I was impressed by how quickly...

Feb 2023
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Manager

Other Observations & Comments

The product’s technology works fine. The problem is that the policies of some of the data sources on...

Feb 2023
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Manager

Other Observations & Comments

TEFCA is really changing the whole landscape in terms of national connectivity. With that in mind,...

Feb 2023
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Manager

Implementation and Training

eHealth Exchange doesn't really have much training that I am aware of. If there is training, then it...

Feb 2023
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Manager

Interfacing and Integration

eHealth Exchange has rolled out new features. I don't know whether those new features were...

Feb 2023
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Manager

Other Observations & Comments

The vendor’s support is not perfect, but no support is.

Feb 2023
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Manager

Technology

The product seems to work. The certificate management part seems to be mature. The overall...

Feb 2023
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Manager

Future Outlook

Currently, we aren’t getting our money’s worth from the product because there are costs to having...

Feb 2023
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Manager

Functionality and Upgrades

The technology of the product is good. The problem is more or less how people use it. We are not the...

Feb 2023
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Manager

Technology

For eHealth Exchange, there are not a whole lot of new things in terms of technology. But once in a...

Feb 2023
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CIO

Other Observations & Comments

I would like to see an immunization document in eHealth Exchange.

Jan 2023
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CIO

Functionality and Upgrades

eHealth Exchange is easy to use.

Jan 2023
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CIO

Other Observations & Comments

eHealth Exchange only sends cognitive care documents, so we don't get HL7-type of information. That...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I have been working with eHealth Exchange for several years, and I have never really had to do...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

I have reached out to the support team a couple of different times, and my experience was fine....

Jan 2023
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VP/Other Executive

Interfacing and Integration

I like that the vendor provides a mechanism to connect to multiple different entities through a...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

One downside of the system is that there isn't currently a master patient index. I wish that there...

Jan 2023
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Manager

Implementation and Training

When we worked closely with eHealth Exchange during the implementation, the vendor was always very...

Dec 2022
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Manager

Service and Support

We cannot recall having issues with eHealth Exchange. The vendor does a great job of communicating...

Dec 2022
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Director

Future Outlook

eHealth Exchange has a prescription drug monitoring program pilot; it is approved but not...

Dec 2022
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Director

Implementation and Training

I have seen use cases that are approved but not implemented by participants, and those are very low....

Dec 2022
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Director

Functionality and Upgrades

We can look within our EHR and can tell that we are not currently connected to some government...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Technically, the eHealth Exchange product is pretty sound. We just query and respond, and doing...

Dec 2022
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VP/Other Executive

Relationship

We don’t have any problems with the technical aspects of eHealth Exchange. What we don't like are...

Dec 2022
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VP/Other Executive

Service and Support

When we reach out, eHealth Exchange’s support team is a little delayed in their initial response. I...

Dec 2022
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VP/Other Executive

Service and Support

eHealth Exchange’s technical staff is really willing to step out and assist whenever we have an...

Dec 2022
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VP/Other Executive

Relationship

eHealth Exchange has a Data Use and Reciprocal Support Agreement (DURSA). We had to buy into that...

Dec 2022
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VP/Other Executive

Lessons Learned

eHealth Exchange’s greatest weaknesses are their policies and participants’ inability to have...

Dec 2022
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VP/Other Executive

Lessons Learned

If a provider were trying to connect with eHealth Exchange, I would tell them that the vendor's tool...

Dec 2022
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CEO/President

Lessons Learned

I would tell peers considering eHealth Exchange's product that if they need to provide connectivity...

Dec 2022
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Analyst/Coordinator

ROI / Cost

I have recommended eHealth Exchange to several people because the product's workflow actually makes...

Nov 2022
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Manager

Interfacing and Integration

eHealth Exchange allows interconnectivity with the exchange of patient information specifically...

Nov 2022
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Manager

Relationship

Recently, I engaged with eHealth Exchange's staff for the implementation of an electronic exchange....

Nov 2022
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CEO/President

Interfacing and Integration

eHealth Exchange is integrated very well with our current systems.

Nov 2022
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CEO/President

Relationship

eHealth Exchange is definitely part of our long-term strategy. They have been a good partner to us...

Nov 2022
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Director

ROI / Cost

eHealth Exchange comes with a single annual fee. The vendor has raised the fee since we first...

Oct 2022
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Director

Implementation and Training

eHealth Exchange is an engine behind the scenes, and the vendor’s people were very good at...

Oct 2022
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Director

Functionality and Upgrades

I am really frustrated that eHealth Exchange allows only query-based exchanges because the system...

Oct 2022
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Director

Relationship

eHealth Exchange is good about regularly telling us about their upcoming events.

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I like how seamless the product is. Using the product is not disruptive to our providers or end...

Aug 2022
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Analyst/Coordinator

Relationship

When we get on calls with the vendor, they are good at telling us about what is coming down the pike...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

We have been working with the vendor to get the system integrated. So far, that has been a very...

Jul 2022
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Analyst/Coordinator

Relationship

The vendor is very transparent. They have a lot of new technologies and developments that they...

Jul 2022
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Analyst/Coordinator

Service and Support

The one issue that we have with the vendor is that we don't like our designated representative. It...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

eHealth Exchange has been moving to the FHIR space. I don't know whether they are actually...

Jul 2022
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Analyst/Coordinator

ROI / Cost

We get one bill that is all encompassing, but I am sure that, like everybody else, eHealth Exchange...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

There really wasn't any training necessary for eHealth Exchange. Once we got connected, we exchanged...

Jul 2022
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Analyst/Coordinator

Service and Support

We haven't had to use support from eHealth Exchange, but the interaction that I have had with them...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

The integration was easy. eHealth Exchange knows another big vendor that we work with, so they know...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I have an annoyance with the certificate renewal process in the product, but I understand why that...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that the product just works. The vendor notifies us if there is going to be downtime, and if...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

The only thing that I find to be painful with eHealth Exchange is connections with government...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

Recently, we moved over to what eHealth Exchange calls the Hub. That is going to be bidirectional....

Jul 2022
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Analyst/Coordinator

Service and Support

There is a group that customers can be nominated to where they will drive the direction of where...

Jul 2022
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Analyst/Coordinator

Relationship

eHealth Exchange gives us a little line about how they are doing something, but then it takes...

Jul 2022
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Manager

Functionality and Upgrades

eHealth Exchange’s system lives up to what they promised, and the product is seamless for end users....

Jul 2022
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Manager

ROI / Cost

eHealth Exchange's product has really helped with some information blocking regulations and other...

Jul 2022
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Analyst/Coordinator

Service and Support

Our interaction with the vendor is limited. They do send regular updates and give good notice of changes....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

eHealth Exchange can be strict, and there is no wiggle room or room for negotiation. Either we take...

Jul 2022
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CMIO

Relationship

eHealth Exchange doesn't make many promises, but the vendor is very transparent and always sticks to...

Jun 2022
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CMIO

ROI / Cost

There was a set fee on our contract back when we started working with eHealth Exchange. That hasn't...

Jun 2022
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CMIO

Functionality and Upgrades

eHealth Exchange is pretty darn reliable. The support team is available when we have problems, but...

Jun 2022
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Physician

Other Observations & Comments

eHealth Exchange's people are good and thorough, but they can sometimes be slow to respond.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There are no systems on the market that give completely transparent interoperability, but eHealth...

May 2022
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VP/Other Executive

Service and Support

We have had no surprises with eHealth Exchange. They let us know when things are changing or coming.

May 2022
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VP/Other Executive

Relationship

We meet with the vendor and have regular contact with them. We just plug in eHealth Exchange and it...

May 2022
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Manager

ROI / Cost

By using the eHealth Exchange system, we are able to connect to larger organizations, including...

May 2022
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Analyst/Coordinator

Interfacing and Integration

The eHealth Exchange product integrates with our system and works seamlessly. What the end users get...

May 2022
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Analyst/Coordinator

Relationship

eHealth Exchange has been a great partner since the beginning. The vendor does not nickel-and-dime...

May 2022
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Analyst/Coordinator

Implementation and Training

Support has been great for upgrades. Although the testing process was very tedious in terms of...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There is still some lag in getting data from outside organizations. It is hard to say whether that...

May 2022
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Analyst/Coordinator

ROI / Cost

The ROI from using eHealth Exchange is invaluable in terms of the data we get that is available for...

May 2022
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Analyst/Coordinator

ROI / Cost

I would absolutely buy eHealth Exchange again. It is well worth it for patient care in reaching out...

May 2022
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Analyst/Coordinator

Relationship

eHealth Exchange has been very good to work with. I don't have anything the vendor needs to improve...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We use the eHealth Exchange system primarily to connect to government agencies. We also use it for...

May 2022
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Analyst/Coordinator

ROI / Cost

The system is worth what eHealth Exchange charges. There are some other organizations that are more...

May 2022
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Analyst/Coordinator

Implementation and Training

eHealth Exchange is overall easy to implement, and that is a nice change from some other systems...

May 2022
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Director

Functionality and Upgrades

We love eHealth Exchange. It gives us our government data. We can't have too much data. We are happy...

May 2022
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Director

Interfacing and Integration

eHealth Exchange integrates with Epic's system. That integration is seamless behind the scenes. We...

May 2022
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Manager

Functionality and Upgrades

When we are trying to determine who our top partners are on the eHealth Exchange system, sometimes,...

May 2022
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Manager

Other Observations & Comments

I would ask eHealth Exchange whether they are planning on becoming a qualified health information...

May 2022
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Manager

Functionality and Upgrades

One of the challenges with the system would be the Data Use Reciprocal Support Agreement (DURSA). It...

May 2022
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Manager

Other Observations & Comments

The only reason why I am not giving the vendor the highest rating is because there are other...

May 2022
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Manager

ROI / Cost

We connect to the eHealth Exchange system, and that allows us to send clinical information securely...

May 2022
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Analyst/Coordinator

Relationship

We have regular calls with eHealth Exchange, and those are pretty straightforward. The vendor does a...

May 2022
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Analyst/Coordinator

Interfacing and Integration

There have been a few organizations we have needed to exchange with, and we couldn’t, but if they...

May 2022
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Analyst/Coordinator

Lessons Learned

eHealth Exchange has been one of the easier things that we have to deal with. When an external...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Using eHealth Exchange has been pretty seamless for us. It has made things easy on a lot of levels....

May 2022
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Director

Functionality and Upgrades

eHealth Exchange does a fantastic job of convening and training people on their products. They put...

Apr 2022
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Director

Relationship

eHealth Exchange is very good at keeping their promises. Sometimes it takes them a little longer...

Apr 2022
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Director

Service and Support

eHealth Exchange is just putting in a brand-new system, so they are improving the engine. They are...

Apr 2022
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Director

ROI / Cost

eHealth Exchange provides a high-value solution. We need this solution in order to exchange with our...

Apr 2022
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Director

Interfacing and Integration

I have experience with Epic's Care Everywhere Network, which is the highest quality, most granular,...

Apr 2022
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Director

Relationship

eHealth Exchange is constantly pushing forward with new technology. They are very proactive and are...

Apr 2022
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Director

Service and Support

The support is excellent. eHealth Exchange gives us a high level of responsiveness. They reach out...

Apr 2022
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Director

ROI / Cost

I would recommend eHealth Exchange's system to everybody. It is a state-of-the-art system. One of...

Apr 2022
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Director

Implementation and Training

During implementations, eHealth Exchange is really good about communicating, holding webinars, and...

Apr 2022
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Director

Other Observations & Comments

Integration is such an important need, but sometimes our EHR vendor or the ecosystem as a whole is...

Apr 2022
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Director

Relationship

eHealth Exchange has been awesome. They do a good job of keeping promises. The product works and...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The system works as promoted. There is a lot of information. As an organization, we struggle to get...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I have no complaints about the vendor delivering new technology. I am not as technically plugged in...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty invisible to the end user. The only thing that would be better would be to have...

Apr 2022
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(0)
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Analyst/Coordinator

ROI / Cost

To better support people, eHealth Exchange has to actually cut their fees down, and that includes...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

eHealth Exchange is definitely a great company. I don't say that lightly. eHealth Exchange is top...

Apr 2022
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Analyst/Coordinator

ROI / Cost

We are getting the data we need, and I am not hearing complaints from the users. I am highly likely...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

We get great information and have access. We just wish the network were a little better. My...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor has useful tools to help walk us through the upgrade process, and their support people...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor is good about being proactive. We pretty frequently get emails in advance for things. The...

Apr 2022
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Analyst/Coordinator

Implementation and Training

We connected pretty quickly with the vendor, and we haven't had to do much in terms of training....

Apr 2022
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Analyst/Coordinator

Service and Support

Our recent transaction with the vendor's support team was a doozy. There was a miscommunication. I...

Apr 2022
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Analyst/Coordinator

Relationship

eHealth Exchange is pretty proactive about things. People seem to be pretty empowered, and there is...

Apr 2022
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CEO/President

Relationship

Our contact person is great. I can pick up the phone and call that person, and I talk to them all...

Apr 2022
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CEO/President

Implementation and Training

In terms of implementation services, the vendor could improve with more data-use agreements around...

Apr 2022
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(0)
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CEO/President

Interfacing and Integration

My industry centers around interoperability, and eHealth Exchange is a national network. So as we...

Apr 2022
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CEO/President

Future Outlook

I anticipate that we will be more satisfied in the future because of the vendor’s leadership. I know...

Apr 2022
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Manager

Relationship

I haven't dealt with anybody from an executive level at eHealth Exchange, but I have never had a...

Apr 2022
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Nurse

Interfacing and Integration

Our experience with eHealth Exchange has been good. Our validation testing was a little difficult...

Apr 2022
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Nurse

Functionality and Upgrades

The product is good. We just need to do maintenance. That is when our people take care of...

Apr 2022
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Nurse

Service and Support

The vendor is easy to work with. Their people were very good when we were getting up and running. We...

Apr 2022
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Manager

Other Observations & Comments

We have a couple of partners that we share most of our data with through eHealth Exchange, but...

Apr 2022
||
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Manager

Functionality and Upgrades

I haven't had anybody complain about the product, and there have been no issues with quality or ease...

Apr 2022
||
(0)
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CEO/President

Functionality and Upgrades

It is hard to give a perfect score for anything because things can always improve. The frameworks...

Apr 2022
||
(0)
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CEO/President

Functionality and Upgrades

The product isn’t bad, but it only satisfies part of my business. It satisfies the national exchange...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Our users don't even know they are using eHealth Exchange, and that is perfect. The vendor has made...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

If I had to give one reason why any healthcare organization should be a part of eHealth Exchange, it...

Apr 2022
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Analyst/Coordinator

Relationship

eHealth Exchange has really good monthly calls. The vendor is always working on new things. They are...

Apr 2022
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Director

Interfacing and Integration

eHealth Exchange's system works more like a subscription, so we know what we are purchasing. The...

Mar 2022
||
(0)
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Director

Interfacing and Integration

I would like to be more familiar with eHealth Exchange's road map. We want to leverage the different...

Mar 2022
||
(0)
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Director

Other Observations & Comments

There is no training from eHealth Exchange. The relationship is more like a handshake, and once we...

Mar 2022
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Director

Future Outlook

Our satisfaction with eHealth Exchange may increase in the next year because we might be able to...

Mar 2022
||
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