eHealth Exchange
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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VP/Other Executive

Relationship

We seldom need to use eHealth Exchange’s support, but anytime we have a request, issue, or question,...

Sep 2023
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VP/Other Executive

Relationship

I have direct access to some of eHealth Exchange’s executive leadership. I try to follow the chain...

Sep 2023
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VP/Other Executive

Product

Without eHealth Exchange, we would not be able to access some of the quality data that we currently...

Sep 2023
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VP/Other Executive

Value

I think eHealth Exchange has a sliding scale for what they charge. I don’t remember how many levels...

Sep 2023
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VP/Other Executive

Product

It would be helpful if eHealth Exchange provided a list of the types of information that individual...

Sep 2023
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VP/Other Executive

Operations

The eHealth Exchange product is fairly intuitive; there isn’t much training, and most people don’t...

Sep 2023
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VP/Other Executive

Relationship, Product

eHealth Exchange's system is a kind of a mediator. If there is something that is lacking...

Sep 2023
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VP/Other Executive

Product

eHealth Exchange is seamless for end users. It is integrated into our functionality, so end users...

Sep 2023
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VP/Other Executive

Loyalty, Value

Some things could be done to improve eHealth Exchange's product. QHINs are networks of networks, and...

Sep 2023
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VP/Other Executive

Product

There isn’t a lot that eHealth Exchange needs to do in delivering new technology. However, they...

Sep 2023
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Analyst/Coordinator

Product

eHealth Exchange alerts us if they have an upcoming downtime. eHealth Exchange's product runs...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

I don't work with executives at eHealth Exchange, but I do work with people that help me with any...

Sep 2023
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Analyst/Coordinator

Loyalty, Value

We make money by using eHealth Exchange’s product because we save money and make money. The whole...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

I recommend eHealth Exchange for the exact workflow that we use, and I have recommended them to...

Sep 2023
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Analyst/Coordinator

Product

The only thing that could be improved in eHealth Exchange's product is better patient matching. We...

Sep 2023
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Manager

Relationship, Operations, Product

eHealth Exchange has been very beneficial to us. They have been very easy to work with. We had a...

Aug 2023
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Manager

Product

During all of eHealth Exchange’s enhancements, we have never had an instance of downtime.

Aug 2023
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Manager

Product, Value

With delivering new technology, I haven't seen anything new from eHealth Exchange. Everything has...

Aug 2023
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Manager

Relationship, Product

We have had some instances of downtime. eHealth Exchange sends us reports about those. The vendor...

Aug 2023
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Director

Loyalty, Relationship

The direction that the vendor is going in with TEFCA will be a big public service. The vendor sends...

May 2023
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Nurse

Relationship, Product

We have no problems with eHealth Exchange. It is just a conduit that is integrated with our EMR. The...

Apr 2023
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Manager

Relationship

Overall, I have nothing bad to say about eHealth Exchange because nothing has happened that has...

Apr 2023
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Director

Product

eHealth Exchange is automatically integrated with our EMR. That is beautiful.

Apr 2023
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Director

Relationship

My contacts from eHealth Exchange are friendly, helpful, and generally responsive.

Apr 2023
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Director

Relationship, Operations, Product

eHealth Exchange is great with upgrades. They email us when they are going to have downtime for...

Apr 2023
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Manager

Relationship

No news is good news when it comes to how eHealth Exchange operates. If they are going to have an...

Apr 2023
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Analyst/Coordinator

Product, Value

The system is pretty straightforward.

Apr 2023
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Analyst/Coordinator

Relationship

I don't really meet with the vendor's people. They just contact us through emails. We will receive...

Apr 2023
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Manager

Culture, Relationship

eHealth Exchange is great to work with. They are service oriented, and they truly try to promote...

Apr 2023
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Manager

Loyalty, Product

The vendor bases most of their decisions on their continuity of care document, but that document is...

Apr 2023
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CEO/President

Operations, Value

eHealth Exchange has a good process for implementation, but the process is long and expensive for...

Apr 2023
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CEO/President

Product

The eHealth Exchange product is only a percentage of our integration, but it works great. The vendor...

Apr 2023
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CEO/President

Product

The eHealth Exchange product is not bad, but it is only a piece of the puzzle for us. Maybe 10% of...

Apr 2023
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CEO/President

Relationship

eHealth Exchange has been super responsive. The support is very good.

Apr 2023
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CEO/President

Product, Value

eHealth Exchange provides a great service nationally. Patients move around the whole country, and...

Apr 2023
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Director

Loyalty, Product

If the functionality of eHealth Exchange met all of our needs today, we wouldn't need another other...

Apr 2023
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CTO

Operations, Product

eHealth Exchange handles upgrades and changes well. We have training materials for our users on how...

Mar 2023
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CTO

Product

eHealth Exchange has had a few instances of downtime, but the system is pretty stable and does the...

Mar 2023
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CTO

Product

There are things that could be better, faster, and easier. Part of the challenge with eHealth...

Mar 2023
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CTO

Relationship

If we put in a ticket about an issue, eHealth Exchange responds quickly and gets things resolved....

Mar 2023
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CTO

Relationship

We have people who are assigned to us who are responsive. However, I don't know that I have ever...

Mar 2023
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CTO

Relationship, Product

eHealth Exchange is rock solid. The vendor is getting stronger and better all the time; they seem to...

Mar 2023
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CMIO

Operations, Product

We really do not have to train with the eHealth Exchange network, except on the technical side.

Mar 2023
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CMIO

Relationship

We really don't have an issue with the phone and web support for the eHealth Exchange network....

Mar 2023
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CMIO

Loyalty

The eHealth Exchange network is in our long-term plans, especially since we are already connected...

Mar 2023
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VP/Other Executive

Relationship, Product

We have a very collegial relationship with eHealth Exchange. They sit in an adjacent space to HIE...

Feb 2023
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VP/Other Executive

Product

The vendor has quite a bit of work to do on data standards and data quality through eHealth...

Feb 2023
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VP/Other Executive

Product

If we are talking about getting data from eHealth Exchange rather than from another source for state...

Feb 2023
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VP/Other Executive

Operations

Our onboarding process to the eHealth Exchange hub was not smooth. However, our experience has been...

Feb 2023
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VP/Other Executive

Loyalty

eHealth Exchange is forward looking and is evolving significantly in our field, but how relevant...

Feb 2023
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Director

Relationship, Operations

The vendor is very proactive. They send out a lot of communication. They host a lot of webinars, and...

Feb 2023
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Director

Loyalty, Relationship

I like the vendor because I know what is going on. They are responsive, and they work with their...

Feb 2023
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Director

Relationship, Product

The vendor’s goals are not going to be perfectly aligned with all their participants' goals. But I...

Feb 2023
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Director

Operations

We use eHealth Exchange religiously. The vendor's ongoing training is very minimal because once the...

Feb 2023
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Analyst/Coordinator

Relationship, Product

The benefits of the product are broad connectivity and high-quality support. eHealth Exchange gives...

Feb 2023
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Analyst/Coordinator

Loyalty

My suggestions for the vendor are to further proliferate the system into smaller EHRs and physician...

Feb 2023
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Analyst/Coordinator

Product

Ease of use is the biggest thing about the eHealth Exchange network. It is a set-it-and-forget-it...

Feb 2023
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Analyst/Coordinator

Relationship, Operations

eHealth Exchange is good about having regular meetings to give us updates on where they are at,...

Feb 2023
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Director

Relationship

We have a lot of interactions with the vendor's executives. The vendor's support people are very...

Feb 2023
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Director

Operations

Our implementation was very simple, streamlined, and efficient. I was impressed by how quickly...

Feb 2023
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Manager

Loyalty, Product

The product’s technology works fine. The problem is that the policies of some of the data sources on...

Feb 2023
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Manager

Loyalty

TEFCA is really changing the whole landscape in terms of national connectivity. With that in mind,...

Feb 2023
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Manager

Operations

eHealth Exchange doesn't really have much training that I am aware of. If there is training, then it...

Feb 2023
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Manager

Loyalty, Product

eHealth Exchange has rolled out new features. I don't know whether those new features were...

Feb 2023
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Manager

Relationship

The vendor’s support is not perfect, but no support is.

Feb 2023
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Manager

Product

The product seems to work. The certificate management part seems to be mature. The overall...

Feb 2023
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Manager

Loyalty

Currently, we aren’t getting our money’s worth from the product because there are costs to having...

Feb 2023
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Manager

Product

The technology of the product is good. The problem is more or less how people use it. We are not the...

Feb 2023
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Manager

Product

For eHealth Exchange, there are not a whole lot of new things in terms of technology. But once in a...

Feb 2023
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CIO

Product

I would like to see an immunization document in eHealth Exchange.

Jan 2023
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CIO

Operations, Product

eHealth Exchange is easy to use.

Jan 2023
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CIO

Product

eHealth Exchange only sends cognitive care documents, so we don't get HL7-type of information. That...

Jan 2023
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Analyst/Coordinator

Product

I have been working with eHealth Exchange for several years, and I have never really had to do...

Jan 2023
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Analyst/Coordinator

Relationship

I have reached out to the support team a couple of different times, and my experience was fine....

Jan 2023
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VP/Other Executive

Product

I like that the vendor provides a mechanism to connect to multiple different entities through a...

Jan 2023
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VP/Other Executive

Product

One downside of the system is that there isn't currently a master patient index. I wish that there...

Jan 2023
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Manager

Operations

When we worked closely with eHealth Exchange during the implementation, the vendor was always very...

Dec 2022
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Manager

Relationship

We cannot recall having issues with eHealth Exchange. The vendor does a great job of communicating...

Dec 2022
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Director

Product

eHealth Exchange has a prescription drug monitoring program pilot; it is approved but not...

Dec 2022
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Director

Operations

I have seen use cases that are approved but not implemented by participants, and those are very low....

Dec 2022
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Director

Product

We can look within our EHR and can tell that we are not currently connected to some government...

Dec 2022
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VP/Other Executive

Product

Technically, the eHealth Exchange product is pretty sound. We just query and respond, and doing...

Dec 2022
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VP/Other Executive

Product

We don’t have any problems with the technical aspects of eHealth Exchange. What we don't like are...

Dec 2022
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VP/Other Executive

Relationship

When we reach out, eHealth Exchange’s support team is a little delayed in their initial response. I...

Dec 2022
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VP/Other Executive

Relationship

eHealth Exchange’s technical staff is really willing to step out and assist whenever we have an...

Dec 2022
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VP/Other Executive

Relationship

eHealth Exchange has a Data Use and Reciprocal Support Agreement (DURSA). We had to buy into that...

Dec 2022
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VP/Other Executive

Value

eHealth Exchange’s greatest weaknesses are their policies and participants’ inability to have...

Dec 2022
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VP/Other Executive

Loyalty, Value

If a provider were trying to connect with eHealth Exchange, I would tell them that the vendor's tool...

Dec 2022
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CEO/President

Product

I would tell peers considering eHealth Exchange's product that if they need to provide connectivity...

Dec 2022
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Manager

Product

eHealth Exchange allows interconnectivity with the exchange of patient information specifically...

Nov 2022
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Manager

Operations

Recently, I engaged with eHealth Exchange's staff for the implementation of an electronic exchange....

Nov 2022
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CEO/President

Product

eHealth Exchange is integrated very well with our current systems.

Nov 2022
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CEO/President

Loyalty, Relationship

eHealth Exchange is definitely part of our long-term strategy. They have been a good partner to us...

Nov 2022
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Director

Culture, Value

eHealth Exchange comes with a single annual fee. The vendor has raised the fee since we first...

Oct 2022
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Director

Operations

eHealth Exchange is an engine behind the scenes, and the vendor’s people were very good at...

Oct 2022
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Director

Product

I am really frustrated that eHealth Exchange allows only query-based exchanges because the system...

Oct 2022
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Director

Relationship

eHealth Exchange is good about regularly telling us about their upcoming events.

Oct 2022
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