eHealth Exchange Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
eHealth Exchange is not really good at sharing before they release something, so there are...
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Relationship, Product
Some of eHealth Exchange’s requirements are outdated, so we had an issue where the vendor needed us...
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Relationship
eHealth Exchange tends to release new requirements, like new operating policies and procedures, but...
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Relationship, Operations
eHealth Exchange does well with their presence and all of the things they share with us online....
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Relationship
The support from eHealth Exchange is wonderful. The higher-ups jump in when we experience issues....
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Loyalty, Value
The cost of eHealth Exchange's system was much lower than the cost of other systems. We didn't want...
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Product
I would 100% recommend eHealth Exchange's system. When I think about TEFCA and the vendor's QHIN...
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Product
From a technical standpoint, the system works great. However, from a usability standpoint, the...
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Relationship
eHealth Exchange does pretty well with being proactive. Their executive involvement is fairly...
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Operations
eHealth Exchange could be a little more proactive with the training. We have to ask to get a lot of...
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Loyalty
We are transitioning to TEFCA, so we are evaluating whether we will need to keep paying for eHealth...
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Relationship, Product, Value
eHealth Exchange enables us to efficiently work with the Social Security Administration. When the...
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Product
It would be nice if we could query through eHealth Exchange participants. Today we can only receive.
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Relationship
Whenever we have an issue and call eHealth Exchange, they are not super speedy. But they always have...
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Product
We have had an issue where one of the eHealth Exchange participants requested records that were...
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Loyalty
We are reevaluating whether eHealth Exchange is part of our long-term plans. We aren't sure what is...
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Culture, Value
eHealth Exchange avoids charging us for every little thing. There have been no conversations...
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Operations
I would recommend eHealth Exchange. I haven't had any issues with any of eHealth Exchange's...
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Operations
I know of absolutely no initial or ongoing training for eHealth Exchange because the system is...
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Loyalty, Product
With eHealth Exchange, I would love to have standards for the way we exchange data. Right now, every...
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Relationship, Product
I don't know that eHealth Exchange has done anything with new technology. They provide valuable...
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Value
Connecting with eHealth Exchange was worth the effort.
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Product
eHealth Exchange is behind the scenes, so it isn't a hands-on application. eHealth Exchange is the...
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Value
The vendor avoids charging us for every little thing, but we are awfully careful too. It is almost...
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Operations
During our implementation, eHealth Exchange was really good at staying in their lane and not...
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Relationship
eHealth Exchange is pretty proactive in notifying us of any issues that might come up. When they...
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Product
One thing that eHealth Exchange could improve is their ability to not just exchange information from...
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Loyalty
eHealth Exchange being one of the first designated QHINs from the ONC is really helpful. That is a...
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Loyalty
eHealth Exchange could have potentially done a better job of pushing for image exchange as a use...
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Operations
eHealth Exchange has frequent and useful trainings. They stick to the most valuable content. They...
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Loyalty, Value
eHealth Exchange is great, but we have had to adapt a little. We have had to mold ourselves just a...
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Relationship
eHealth Exchange is very responsive and knowledgeable. Whenever we have an issue that we need to...
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Relationship, Operations
When we had to expand the hub, eHealth Exchange gave us great support. We exchange things with...
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Relationship, Operations, Value
In terms of driving tangible outcomes, eHealth Exchange is great. But this year has been pivotal...
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Relationship
eHealth Exchange is a really good partner. They are so responsive from a communication standpoint....
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Relationship
I have always been pretty favorable of eHealth Exchange over the years. They keep most of their...
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Value
Regarding receiving our money's worth, eHealth Exchange is good. We don't like to pay for anything....
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Relationship
eHealth Exchange is very communicative through email. Their responsiveness when contacted via the...
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Loyalty
eHealth Exchange eventually is not part of our long-term plans. With the advent and TEFCA, I am...
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Operations
eHealth Exchange really didn't give us any training ever.
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Loyalty, Product
I am only using eHealth Exchange for Social Security and the DoD. They meet my need for that. I am...
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Relationship, Product
In terms of the product working, I have had no complaints from my end users. There has been some...
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Product
eHealth Exchange is great. They have a great network. They don’t have any technology challenges. The...
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Loyalty, Product
eHealth Exchange could improve the transactions that are allowed on the network. I hate CCDs. They...
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Relationship, Product
Every endpoint on eHealth Exchange's network can set their own privacy rules and response...
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Product
eHealth Exchange's solution is a query and retrieval system. We have to go look for data. It is not...
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Relationship
eHealth Exchange's system is a utility product that runs in the background, so we don't have a lot...
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Relationship, Operations
I work with eHealth Exchange a lot, and they are a great group. They do a really good job of telling...
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Relationship
With eHealth Exchange, their team is small enough that I am sure things would get escalated as...
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Loyalty
Our needs today are much more expansive than what the current products are prepared to support....
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