eHealth Exchange
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
eHealth Exchange handles upgrades and changes well. We have training materials for our users on how...
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Technology
eHealth Exchange has had a few instances of downtime, but the system is pretty stable and does the...
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Functionality and Upgrades
There are things that could be better, faster, and easier. Part of the challenge with eHealth...
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Service and Support
If we put in a ticket about an issue, eHealth Exchange responds quickly and gets things resolved....
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Relationship
We have people who are assigned to us who are responsive. However, I don't know that I have ever...
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Other Observations & Comments
eHealth Exchange is rock solid. The vendor is getting stronger and better all the time; they seem to...
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Other Observations & Comments
We really do not have to train with the eHealth Exchange network, except on the technical side.
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Service and Support
We really don't have an issue with the phone and web support for the eHealth Exchange network....
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Future Outlook
The eHealth Exchange network is in our long-term plans, especially since we are already connected...
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Lessons Learned
We have a very collegial relationship with eHealth Exchange. They sit in an adjacent space to HIE...
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Other Observations & Comments
The vendor has quite a bit of work to do on data standards and data quality through eHealth...
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Functionality and Upgrades
If we are talking about getting data from eHealth Exchange rather than from another source for state...
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Functionality and Upgrades
Our onboarding process to the eHealth Exchange hub was not smooth. However, our experience has been...
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Future Outlook
eHealth Exchange is forward looking and is evolving significantly in our field, but how relevant...
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Relationship
The vendor is very proactive. They send out a lot of communication. They host a lot of webinars, and...
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Relationship
I like the vendor because I know what is going on. They are responsive, and they work with their...
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Relationship
The vendor’s goals are not going to be perfectly aligned with all their participants' goals. But I...
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Functionality and Upgrades
We use eHealth Exchange religiously. The vendor's ongoing training is very minimal because once the...
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Service and Support
The benefits of the product are broad connectivity and high-quality support. eHealth Exchange gives...
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Lessons Learned
My suggestions for the vendor are to further proliferate the system into smaller EHRs and physician...
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Interfacing and Integration
Ease of use is the biggest thing about the eHealth Exchange network. It is a set-it-and-forget-it...
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Relationship
eHealth Exchange is good about having regular meetings to give us updates on where they are at,...
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Service and Support
We have a lot of interactions with the vendor's executives. The vendor's support people are very...
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Implementation and Training
Our implementation was very simple, streamlined, and efficient. I was impressed by how quickly...
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Other Observations & Comments
The product’s technology works fine. The problem is that the policies of some of the data sources on...
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Other Observations & Comments
TEFCA is really changing the whole landscape in terms of national connectivity. With that in mind,...
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Implementation and Training
eHealth Exchange doesn't really have much training that I am aware of. If there is training, then it...
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Interfacing and Integration
eHealth Exchange has rolled out new features. I don't know whether those new features were...
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Other Observations & Comments
The vendor’s support is not perfect, but no support is.
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Technology
The product seems to work. The certificate management part seems to be mature. The overall...
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Future Outlook
Currently, we aren’t getting our money’s worth from the product because there are costs to having...
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Functionality and Upgrades
The technology of the product is good. The problem is more or less how people use it. We are not the...
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Technology
For eHealth Exchange, there are not a whole lot of new things in terms of technology. But once in a...
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Other Observations & Comments
I would like to see an immunization document in eHealth Exchange.
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Functionality and Upgrades
eHealth Exchange is easy to use.
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Other Observations & Comments
eHealth Exchange only sends cognitive care documents, so we don't get HL7-type of information. That...
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Functionality and Upgrades
I have been working with eHealth Exchange for several years, and I have never really had to do...
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Other Observations & Comments
I have reached out to the support team a couple of different times, and my experience was fine....
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Interfacing and Integration
I like that the vendor provides a mechanism to connect to multiple different entities through a...
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Functionality and Upgrades
One downside of the system is that there isn't currently a master patient index. I wish that there...
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Implementation and Training
When we worked closely with eHealth Exchange during the implementation, the vendor was always very...
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Service and Support
We cannot recall having issues with eHealth Exchange. The vendor does a great job of communicating...
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Future Outlook
eHealth Exchange has a prescription drug monitoring program pilot; it is approved but not...
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Implementation and Training
I have seen use cases that are approved but not implemented by participants, and those are very low....
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Functionality and Upgrades
We can look within our EHR and can tell that we are not currently connected to some government...
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Functionality and Upgrades
Technically, the eHealth Exchange product is pretty sound. We just query and respond, and doing...
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Relationship
We don’t have any problems with the technical aspects of eHealth Exchange. What we don't like are...
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Service and Support
When we reach out, eHealth Exchange’s support team is a little delayed in their initial response. I...
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Service and Support
eHealth Exchange’s technical staff is really willing to step out and assist whenever we have an...
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Relationship
eHealth Exchange has a Data Use and Reciprocal Support Agreement (DURSA). We had to buy into that...
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Lessons Learned
eHealth Exchange’s greatest weaknesses are their policies and participants’ inability to have...
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Lessons Learned
If a provider were trying to connect with eHealth Exchange, I would tell them that the vendor's tool...
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Lessons Learned
I would tell peers considering eHealth Exchange's product that if they need to provide connectivity...
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ROI / Cost
I have recommended eHealth Exchange to several people because the product's workflow actually makes...
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Interfacing and Integration
eHealth Exchange allows interconnectivity with the exchange of patient information specifically...
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Relationship
Recently, I engaged with eHealth Exchange's staff for the implementation of an electronic exchange....
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Interfacing and Integration
eHealth Exchange is integrated very well with our current systems.
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Relationship
eHealth Exchange is definitely part of our long-term strategy. They have been a good partner to us...
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ROI / Cost
eHealth Exchange comes with a single annual fee. The vendor has raised the fee since we first...
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Implementation and Training
eHealth Exchange is an engine behind the scenes, and the vendor’s people were very good at...
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Functionality and Upgrades
I am really frustrated that eHealth Exchange allows only query-based exchanges because the system...
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Relationship
eHealth Exchange is good about regularly telling us about their upcoming events.
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Functionality and Upgrades
I like how seamless the product is. Using the product is not disruptive to our providers or end...
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Relationship
When we get on calls with the vendor, they are good at telling us about what is coming down the pike...
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Interfacing and Integration
We have been working with the vendor to get the system integrated. So far, that has been a very...
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Relationship
The vendor is very transparent. They have a lot of new technologies and developments that they...
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Service and Support
The one issue that we have with the vendor is that we don't like our designated representative. It...
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Interfacing and Integration
eHealth Exchange has been moving to the FHIR space. I don't know whether they are actually...
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ROI / Cost
We get one bill that is all encompassing, but I am sure that, like everybody else, eHealth Exchange...
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Other Observations & Comments
There really wasn't any training necessary for eHealth Exchange. Once we got connected, we exchanged...
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Service and Support
We haven't had to use support from eHealth Exchange, but the interaction that I have had with them...
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Interfacing and Integration
The integration was easy. eHealth Exchange knows another big vendor that we work with, so they know...
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Functionality and Upgrades
I have an annoyance with the certificate renewal process in the product, but I understand why that...
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Functionality and Upgrades
I like that the product just works. The vendor notifies us if there is going to be downtime, and if...
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Interfacing and Integration
The only thing that I find to be painful with eHealth Exchange is connections with government...
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Interfacing and Integration
Recently, we moved over to what eHealth Exchange calls the Hub. That is going to be bidirectional....
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Service and Support
There is a group that customers can be nominated to where they will drive the direction of where...
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Relationship
eHealth Exchange gives us a little line about how they are doing something, but then it takes...
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Functionality and Upgrades
eHealth Exchange’s system lives up to what they promised, and the product is seamless for end users....
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ROI / Cost
eHealth Exchange's product has really helped with some information blocking regulations and other...
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Service and Support
Our interaction with the vendor is limited. They do send regular updates and give good notice of changes....
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Functionality and Upgrades
eHealth Exchange can be strict, and there is no wiggle room or room for negotiation. Either we take...
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Relationship
eHealth Exchange doesn't make many promises, but the vendor is very transparent and always sticks to...
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ROI / Cost
There was a set fee on our contract back when we started working with eHealth Exchange. That hasn't...
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Functionality and Upgrades
eHealth Exchange is pretty darn reliable. The support team is available when we have problems, but...
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Other Observations & Comments
eHealth Exchange's people are good and thorough, but they can sometimes be slow to respond.
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Functionality and Upgrades
There are no systems on the market that give completely transparent interoperability, but eHealth...
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Service and Support
We have had no surprises with eHealth Exchange. They let us know when things are changing or coming.
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Relationship
We meet with the vendor and have regular contact with them. We just plug in eHealth Exchange and it...
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ROI / Cost
By using the eHealth Exchange system, we are able to connect to larger organizations, including...
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Interfacing and Integration
The eHealth Exchange product integrates with our system and works seamlessly. What the end users get...
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Relationship
eHealth Exchange has been a great partner since the beginning. The vendor does not nickel-and-dime...
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Implementation and Training
Support has been great for upgrades. Although the testing process was very tedious in terms of...
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Functionality and Upgrades
There is still some lag in getting data from outside organizations. It is hard to say whether that...
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ROI / Cost
The ROI from using eHealth Exchange is invaluable in terms of the data we get that is available for...
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ROI / Cost
I would absolutely buy eHealth Exchange again. It is well worth it for patient care in reaching out...
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Relationship
eHealth Exchange has been very good to work with. I don't have anything the vendor needs to improve...
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Functionality and Upgrades
We use the eHealth Exchange system primarily to connect to government agencies. We also use it for...
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ROI / Cost
The system is worth what eHealth Exchange charges. There are some other organizations that are more...
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Implementation and Training
eHealth Exchange is overall easy to implement, and that is a nice change from some other systems...
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Functionality and Upgrades
We love eHealth Exchange. It gives us our government data. We can't have too much data. We are happy...
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Interfacing and Integration
eHealth Exchange integrates with Epic's system. That integration is seamless behind the scenes. We...
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Functionality and Upgrades
When we are trying to determine who our top partners are on the eHealth Exchange system, sometimes,...
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Other Observations & Comments
I would ask eHealth Exchange whether they are planning on becoming a qualified health information...
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Functionality and Upgrades
One of the challenges with the system would be the Data Use Reciprocal Support Agreement (DURSA). It...
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Other Observations & Comments
The only reason why I am not giving the vendor the highest rating is because there are other...
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ROI / Cost
We connect to the eHealth Exchange system, and that allows us to send clinical information securely...
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Relationship
We have regular calls with eHealth Exchange, and those are pretty straightforward. The vendor does a...
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Interfacing and Integration
There have been a few organizations we have needed to exchange with, and we couldn’t, but if they...
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Lessons Learned
eHealth Exchange has been one of the easier things that we have to deal with. When an external...
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Functionality and Upgrades
Using eHealth Exchange has been pretty seamless for us. It has made things easy on a lot of levels....
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Functionality and Upgrades
eHealth Exchange does a fantastic job of convening and training people on their products. They put...
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Relationship
eHealth Exchange is very good at keeping their promises. Sometimes it takes them a little longer...
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Service and Support
eHealth Exchange is just putting in a brand-new system, so they are improving the engine. They are...
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ROI / Cost
eHealth Exchange provides a high-value solution. We need this solution in order to exchange with our...
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Interfacing and Integration
I have experience with Epic's Care Everywhere Network, which is the highest quality, most granular,...
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Relationship
eHealth Exchange is constantly pushing forward with new technology. They are very proactive and are...
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Service and Support
The support is excellent. eHealth Exchange gives us a high level of responsiveness. They reach out...
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ROI / Cost
I would recommend eHealth Exchange's system to everybody. It is a state-of-the-art system. One of...
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Implementation and Training
During implementations, eHealth Exchange is really good about communicating, holding webinars, and...
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Other Observations & Comments
Integration is such an important need, but sometimes our EHR vendor or the ecosystem as a whole is...
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Relationship
eHealth Exchange has been awesome. They do a good job of keeping promises. The product works and...
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Interfacing and Integration
The system works as promoted. There is a lot of information. As an organization, we struggle to get...
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Functionality and Upgrades
I have no complaints about the vendor delivering new technology. I am not as technically plugged in...
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Functionality and Upgrades
The system is pretty invisible to the end user. The only thing that would be better would be to have...
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ROI / Cost
To better support people, eHealth Exchange has to actually cut their fees down, and that includes...
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Functionality and Upgrades
eHealth Exchange is definitely a great company. I don't say that lightly. eHealth Exchange is top...
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ROI / Cost
We are getting the data we need, and I am not hearing complaints from the users. I am highly likely...
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Interfacing and Integration
We get great information and have access. We just wish the network were a little better. My...
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Service and Support
The vendor has useful tools to help walk us through the upgrade process, and their support people...
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Service and Support
The vendor is good about being proactive. We pretty frequently get emails in advance for things. The...
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Implementation and Training
We connected pretty quickly with the vendor, and we haven't had to do much in terms of training....
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Service and Support
Our recent transaction with the vendor's support team was a doozy. There was a miscommunication. I...
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Relationship
eHealth Exchange is pretty proactive about things. People seem to be pretty empowered, and there is...
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Relationship
Our contact person is great. I can pick up the phone and call that person, and I talk to them all...
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Implementation and Training
In terms of implementation services, the vendor could improve with more data-use agreements around...
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Interfacing and Integration
My industry centers around interoperability, and eHealth Exchange is a national network. So as we...
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Future Outlook
I anticipate that we will be more satisfied in the future because of the vendor’s leadership. I know...
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Relationship
I haven't dealt with anybody from an executive level at eHealth Exchange, but I have never had a...
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Interfacing and Integration
Our experience with eHealth Exchange has been good. Our validation testing was a little difficult...
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Functionality and Upgrades
The product is good. We just need to do maintenance. That is when our people take care of...
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Service and Support
The vendor is easy to work with. Their people were very good when we were getting up and running. We...
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Other Observations & Comments
We have a couple of partners that we share most of our data with through eHealth Exchange, but...
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Functionality and Upgrades
I haven't had anybody complain about the product, and there have been no issues with quality or ease...
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Functionality and Upgrades
It is hard to give a perfect score for anything because things can always improve. The frameworks...
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Functionality and Upgrades
The product isn’t bad, but it only satisfies part of my business. It satisfies the national exchange...
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Functionality and Upgrades
Our users don't even know they are using eHealth Exchange, and that is perfect. The vendor has made...
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Functionality and Upgrades
If I had to give one reason why any healthcare organization should be a part of eHealth Exchange, it...
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Relationship
eHealth Exchange has really good monthly calls. The vendor is always working on new things. They are...
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Interfacing and Integration
eHealth Exchange's system works more like a subscription, so we know what we are purchasing. The...
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Interfacing and Integration
I would like to be more familiar with eHealth Exchange's road map. We want to leverage the different...
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Other Observations & Comments
There is no training from eHealth Exchange. The relationship is more like a handshake, and once we...
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Future Outlook
Our satisfaction with eHealth Exchange may increase in the next year because we might be able to...
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