eHealth Exchange
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
We seldom need to use eHealth Exchange’s support, but anytime we have a request, issue, or question,...
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Relationship
I have direct access to some of eHealth Exchange’s executive leadership. I try to follow the chain...
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Product
Without eHealth Exchange, we would not be able to access some of the quality data that we currently...
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Value
I think eHealth Exchange has a sliding scale for what they charge. I don’t remember how many levels...
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Product
It would be helpful if eHealth Exchange provided a list of the types of information that individual...
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Operations
The eHealth Exchange product is fairly intuitive; there isn’t much training, and most people don’t...
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Relationship, Product
eHealth Exchange's system is a kind of a mediator. If there is something that is lacking...
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Product
eHealth Exchange is seamless for end users. It is integrated into our functionality, so end users...
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Loyalty, Value
Some things could be done to improve eHealth Exchange's product. QHINs are networks of networks, and...
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Product
There isn’t a lot that eHealth Exchange needs to do in delivering new technology. However, they...
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Product
eHealth Exchange alerts us if they have an upcoming downtime. eHealth Exchange's product runs...
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Loyalty, Relationship
I don't work with executives at eHealth Exchange, but I do work with people that help me with any...
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Loyalty, Value
We make money by using eHealth Exchange’s product because we save money and make money. The whole...
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Loyalty, Product
I recommend eHealth Exchange for the exact workflow that we use, and I have recommended them to...
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Product
The only thing that could be improved in eHealth Exchange's product is better patient matching. We...
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Relationship, Operations, Product
eHealth Exchange has been very beneficial to us. They have been very easy to work with. We had a...
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Product
During all of eHealth Exchange’s enhancements, we have never had an instance of downtime.
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Product, Value
With delivering new technology, I haven't seen anything new from eHealth Exchange. Everything has...
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Relationship, Product
We have had some instances of downtime. eHealth Exchange sends us reports about those. The vendor...
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Loyalty, Relationship
The direction that the vendor is going in with TEFCA will be a big public service. The vendor sends...
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Relationship, Product
We have no problems with eHealth Exchange. It is just a conduit that is integrated with our EMR. The...
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Relationship
Overall, I have nothing bad to say about eHealth Exchange because nothing has happened that has...
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Product
eHealth Exchange is automatically integrated with our EMR. That is beautiful.
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Relationship
My contacts from eHealth Exchange are friendly, helpful, and generally responsive.
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Relationship, Operations, Product
eHealth Exchange is great with upgrades. They email us when they are going to have downtime for...
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Relationship
No news is good news when it comes to how eHealth Exchange operates. If they are going to have an...
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Product, Value
The system is pretty straightforward.
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Relationship
I don't really meet with the vendor's people. They just contact us through emails. We will receive...
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Culture, Relationship
eHealth Exchange is great to work with. They are service oriented, and they truly try to promote...
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Loyalty, Product
The vendor bases most of their decisions on their continuity of care document, but that document is...
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Operations, Value
eHealth Exchange has a good process for implementation, but the process is long and expensive for...
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Product
The eHealth Exchange product is only a percentage of our integration, but it works great. The vendor...
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Product
The eHealth Exchange product is not bad, but it is only a piece of the puzzle for us. Maybe 10% of...
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Relationship
eHealth Exchange has been super responsive. The support is very good.
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Product, Value
eHealth Exchange provides a great service nationally. Patients move around the whole country, and...
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Loyalty, Product
If the functionality of eHealth Exchange met all of our needs today, we wouldn't need another other...
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Operations, Product
eHealth Exchange handles upgrades and changes well. We have training materials for our users on how...
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Product
eHealth Exchange has had a few instances of downtime, but the system is pretty stable and does the...
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Product
There are things that could be better, faster, and easier. Part of the challenge with eHealth...
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Relationship
If we put in a ticket about an issue, eHealth Exchange responds quickly and gets things resolved....
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Relationship
We have people who are assigned to us who are responsive. However, I don't know that I have ever...
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Relationship, Product
eHealth Exchange is rock solid. The vendor is getting stronger and better all the time; they seem to...
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Operations, Product
We really do not have to train with the eHealth Exchange network, except on the technical side.
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Relationship
We really don't have an issue with the phone and web support for the eHealth Exchange network....
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Loyalty
The eHealth Exchange network is in our long-term plans, especially since we are already connected...
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Relationship, Product
We have a very collegial relationship with eHealth Exchange. They sit in an adjacent space to HIE...
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Product
The vendor has quite a bit of work to do on data standards and data quality through eHealth...
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Product
If we are talking about getting data from eHealth Exchange rather than from another source for state...
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Operations
Our onboarding process to the eHealth Exchange hub was not smooth. However, our experience has been...
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Loyalty
eHealth Exchange is forward looking and is evolving significantly in our field, but how relevant...
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Relationship, Operations
The vendor is very proactive. They send out a lot of communication. They host a lot of webinars, and...
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Loyalty, Relationship
I like the vendor because I know what is going on. They are responsive, and they work with their...
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Relationship, Product
The vendor’s goals are not going to be perfectly aligned with all their participants' goals. But I...
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Operations
We use eHealth Exchange religiously. The vendor's ongoing training is very minimal because once the...
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Relationship, Product
The benefits of the product are broad connectivity and high-quality support. eHealth Exchange gives...
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Loyalty
My suggestions for the vendor are to further proliferate the system into smaller EHRs and physician...
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Product
Ease of use is the biggest thing about the eHealth Exchange network. It is a set-it-and-forget-it...
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Relationship, Operations
eHealth Exchange is good about having regular meetings to give us updates on where they are at,...
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Relationship
We have a lot of interactions with the vendor's executives. The vendor's support people are very...
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Operations
Our implementation was very simple, streamlined, and efficient. I was impressed by how quickly...
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Loyalty, Product
The product’s technology works fine. The problem is that the policies of some of the data sources on...
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Loyalty
TEFCA is really changing the whole landscape in terms of national connectivity. With that in mind,...
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Operations
eHealth Exchange doesn't really have much training that I am aware of. If there is training, then it...
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Loyalty, Product
eHealth Exchange has rolled out new features. I don't know whether those new features were...
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Relationship
The vendor’s support is not perfect, but no support is.
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Product
The product seems to work. The certificate management part seems to be mature. The overall...
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Loyalty
Currently, we aren’t getting our money’s worth from the product because there are costs to having...
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Product
The technology of the product is good. The problem is more or less how people use it. We are not the...
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Product
For eHealth Exchange, there are not a whole lot of new things in terms of technology. But once in a...
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Product
I would like to see an immunization document in eHealth Exchange.
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Operations, Product
eHealth Exchange is easy to use.
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Product
eHealth Exchange only sends cognitive care documents, so we don't get HL7-type of information. That...
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Product
I have been working with eHealth Exchange for several years, and I have never really had to do...
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Relationship
I have reached out to the support team a couple of different times, and my experience was fine....
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Product
I like that the vendor provides a mechanism to connect to multiple different entities through a...
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Product
One downside of the system is that there isn't currently a master patient index. I wish that there...
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Operations
When we worked closely with eHealth Exchange during the implementation, the vendor was always very...
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Relationship
We cannot recall having issues with eHealth Exchange. The vendor does a great job of communicating...
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Product
eHealth Exchange has a prescription drug monitoring program pilot; it is approved but not...
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Operations
I have seen use cases that are approved but not implemented by participants, and those are very low....
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Product
We can look within our EHR and can tell that we are not currently connected to some government...
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Product
Technically, the eHealth Exchange product is pretty sound. We just query and respond, and doing...
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Product
We don’t have any problems with the technical aspects of eHealth Exchange. What we don't like are...
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Relationship
When we reach out, eHealth Exchange’s support team is a little delayed in their initial response. I...
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Relationship
eHealth Exchange’s technical staff is really willing to step out and assist whenever we have an...
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Relationship
eHealth Exchange has a Data Use and Reciprocal Support Agreement (DURSA). We had to buy into that...
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Value
eHealth Exchange’s greatest weaknesses are their policies and participants’ inability to have...
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Loyalty, Value
If a provider were trying to connect with eHealth Exchange, I would tell them that the vendor's tool...
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Product
I would tell peers considering eHealth Exchange's product that if they need to provide connectivity...
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Product
eHealth Exchange allows interconnectivity with the exchange of patient information specifically...
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Operations
Recently, I engaged with eHealth Exchange's staff for the implementation of an electronic exchange....
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Product
eHealth Exchange is integrated very well with our current systems.
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Loyalty, Relationship
eHealth Exchange is definitely part of our long-term strategy. They have been a good partner to us...
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Culture, Value
eHealth Exchange comes with a single annual fee. The vendor has raised the fee since we first...
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Operations
eHealth Exchange is an engine behind the scenes, and the vendor’s people were very good at...
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Product
I am really frustrated that eHealth Exchange allows only query-based exchanges because the system...
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Relationship
eHealth Exchange is good about regularly telling us about their upcoming events.
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