eHealth Exchange Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Loyalty
We're kind of all in with what the vendor is doing and would choose this solution again. We know...
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Relationship
The vendor’s team is always coming up with new notices of policy changes or technology changes. They...
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Product
The functionality of eHealth Exchange is very similar to when we first started, and it runs fairly...
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Loyalty, Product
Every organization is very different. There are different types of data, and there are different...
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Operations
Learning how to use eHealth Exchange is part of our basic training, at least from the user...
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Culture, Product
There is a difference between how the vendor markets the hub for eHealth Exchange and the reality,...
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Product
eHealth Exchange really has the market on connectivity with federal entities like the VA and the...
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Relationship, Product
eHealth Exchange does have baseline standards that they require, and they do a good job of providing...
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Relationship
eHealth Exchange is fairly standard for the market in terms of vendor response times. Sometimes we...
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Loyalty
A big reason we decided to go with eHealth Exchange is that they are not for-profit. They are...
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Relationship
eHealth Exchange provides good support, from the CEO down. Everyone is so responsive to support...
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Relationship
We've been a longtime partner with eHealth Exchange, and we appreciate how they've adapted to change...
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Product
The solution is very important for our connectivity with various federal agencies.
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Product
eHealth Exchange has some limitations. We are unable to push messages because the solution only...
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Product
eHealth Exchange is our primary method for exchanging with federal agencies, such as the SSA,...
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Value
eHealth Exchange's solution really hasn’t had any price increases, but I have received some notices...
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Operations
I would like eHealth Exchange to consistently join our implementation calls as participants and...
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Relationship
eHealth Exchange's vendor has been a consistent partner with us. We haven't had any impactful...
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Relationship
Whenever we have had issues with the solution, we have been able to get a hold of someone fairly...
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Product
eHealth Exchange is not really good at sharing before they release something, so there are...
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Relationship, Product
Some of eHealth Exchange’s requirements are outdated, so we had an issue where the vendor needed us...
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Relationship
eHealth Exchange tends to release new requirements, like new operating policies and procedures, but...
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Relationship, Operations
eHealth Exchange does well with their presence and all of the things they share with us online....
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Relationship
The support from eHealth Exchange is wonderful. The higher-ups jump in when we experience issues....
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Loyalty, Value
The cost of eHealth Exchange's system was much lower than the cost of other systems. We didn't want...
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Product
I would 100% recommend eHealth Exchange's system. When I think about TEFCA and the vendor's QHIN...
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Product
From a technical standpoint, the system works great. However, from a usability standpoint, the...
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Relationship
eHealth Exchange does pretty well with being proactive. Their executive involvement is fairly...
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Operations
eHealth Exchange could be a little more proactive with the training. We have to ask to get a lot of...
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Commentary Summary
Comment Type Breakout