eHealth Exchange Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Loyalty

We are transitioning to TEFCA, so we are evaluating whether we will need to keep paying for eHealth...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

eHealth Exchange enables us to efficiently work with the Social Security Administration. When the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be nice if we could query through eHealth Exchange participants. Today we can only receive.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whenever we have an issue and call eHealth Exchange, they are not super speedy. But they always have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have had an issue where one of the eHealth Exchange participants requested records that were...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are reevaluating whether eHealth Exchange is part of our long-term plans. We aren't sure what is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

eHealth Exchange avoids charging us for every little thing. There have been no conversations...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would recommend eHealth Exchange. I haven't had any issues with any of eHealth Exchange's...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I know of absolutely no initial or ongoing training for eHealth Exchange because the system is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

With eHealth Exchange, I would love to have standards for the way we exchange data. Right now, every...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I don't know that eHealth Exchange has done anything with new technology. They provide valuable...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Connecting with eHealth Exchange was worth the effort.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eHealth Exchange is behind the scenes, so it isn't a hands-on application. eHealth Exchange is the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

The vendor avoids charging us for every little thing, but we are awfully careful too. It is almost...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

During our implementation, eHealth Exchange was really good at staying in their lane and not...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eHealth Exchange is pretty proactive in notifying us of any issues that might come up. When they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing that eHealth Exchange could improve is their ability to not just exchange information from...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

eHealth Exchange being one of the first designated QHINs from the ONC is really helpful. That is a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

eHealth Exchange could have potentially done a better job of pushing for image exchange as a use...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

eHealth Exchange has frequent and useful trainings. They stick to the most valuable content. They...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

eHealth Exchange is great, but we have had to adapt a little. We have had to mold ourselves just a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eHealth Exchange is very responsive and knowledgeable. Whenever we have an issue that we need to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

When we had to expand the hub, eHealth Exchange gave us great support. We exchange things with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Value

In terms of driving tangible outcomes, eHealth Exchange is great. But this year has been pivotal...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eHealth Exchange is a really good partner. They are so responsive from a communication standpoint....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have always been pretty favorable of eHealth Exchange over the years. They keep most of their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Regarding receiving our money's worth, eHealth Exchange is good. We don't like to pay for anything....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eHealth Exchange is very communicative through email. Their responsiveness when contacted via the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

eHealth Exchange eventually is not part of our long-term plans. With the advent and TEFCA, I am...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

eHealth Exchange really didn't give us any training ever.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I am only using eHealth Exchange for Social Security and the DoD. They meet my need for that. I am...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

In terms of the product working, I have had no complaints from my end users. There has been some...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eHealth Exchange is great. They have a great network. They don’t have any technology challenges. The...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

eHealth Exchange could improve the transactions that are allowed on the network. I hate CCDs. They...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Every endpoint on eHealth Exchange's network can set their own privacy rules and response...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eHealth Exchange's solution is a query and retrieval system. We have to go look for data. It is not...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eHealth Exchange's system is a utility product that runs in the background, so we don't have a lot...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

I work with eHealth Exchange a lot, and they are a great group. They do a really good job of telling...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

With eHealth Exchange, their team is small enough that I am sure things would get escalated as...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

Our needs today are much more expansive than what the current products are prepared to support....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There is really not much new technology, and maybe eHealth Exchange does more than we engage with...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eHealth Exchange could have better support. It is very difficult to find which support email we...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship, Product

eHealth Exchange is a national network. That is what we engage with them for. The way that they...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We would buy the solution again because eHealth Exchange is the only national network that provides...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

With the exception of one hiccup, we have received great service from the vendor. The vendor has...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

There is a restructuring of the system's model that has come into play for some new regulations. I...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

eHealth Exchange has really increased our ability to reach other facilities. When we didn't have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

eHealth Exchange is exactly what the vendor says it is. The vendor describes how many people it can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eHealth Exchange is a flat rate, so we pay based on the size of our hospital. The amount we pay is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation of the system years ago was super easy. We have regular calls with the vendor...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We didn't do a lot of training for eHealth Exchange, but we probably could have gotten more...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eHealth Exchange is part of the TEFCA project. They are helping on-ramp clients. I have seen emails...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have only done a few support tickets with eHealth Exchange, and there have been a couple that have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

When we went live on eHealth Exchange, we received a lot of very positive feedback from our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

The vendor is working very hard on some security issues that have been rather troubling. It appears...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF