eHealth Exchange Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
eHealth Exchange is not really good at sharing before they release something, so there are...
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Relationship, Product
Some of eHealth Exchange’s requirements are outdated, so we had an issue where the vendor needed us...
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Relationship
eHealth Exchange tends to release new requirements, like new operating policies and procedures, but...
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Relationship, Operations
eHealth Exchange does well with their presence and all of the things they share with us online....
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Relationship
The support from eHealth Exchange is wonderful. The higher-ups jump in when we experience issues....
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Loyalty, Value
The cost of eHealth Exchange's system was much lower than the cost of other systems. We didn't want...
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Product
I would 100% recommend eHealth Exchange's system. When I think about TEFCA and the vendor's QHIN...
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Product
From a technical standpoint, the system works great. However, from a usability standpoint, the...
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Relationship
eHealth Exchange does pretty well with being proactive. Their executive involvement is fairly...
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Operations
eHealth Exchange could be a little more proactive with the training. We have to ask to get a lot of...
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Loyalty
We are transitioning to TEFCA, so we are evaluating whether we will need to keep paying for eHealth...
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Relationship, Product, Value
eHealth Exchange enables us to efficiently work with the Social Security Administration. When the...
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Product
It would be nice if we could query through eHealth Exchange participants. Today we can only receive.
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Relationship
Whenever we have an issue and call eHealth Exchange, they are not super speedy. But they always have...
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Product
We have had an issue where one of the eHealth Exchange participants requested records that were...
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Loyalty
We are reevaluating whether eHealth Exchange is part of our long-term plans. We aren't sure what is...
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Culture, Value
eHealth Exchange avoids charging us for every little thing. There have been no conversations...
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Operations
I would recommend eHealth Exchange. I haven't had any issues with any of eHealth Exchange's...
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Operations
I know of absolutely no initial or ongoing training for eHealth Exchange because the system is...
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Loyalty, Product
With eHealth Exchange, I would love to have standards for the way we exchange data. Right now, every...
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Relationship, Product
I don't know that eHealth Exchange has done anything with new technology. They provide valuable...
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Value
Connecting with eHealth Exchange was worth the effort.
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Product
eHealth Exchange is behind the scenes, so it isn't a hands-on application. eHealth Exchange is the...
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