Elation Telehealth
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship, Product
We have to access a certain report for our state. In the past, there was another person going...
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Product
Incoming faxes are clogging our system. A person has to take a file and upload it to the patient's...
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Loyalty, Relationship
I have some ideas that I have been wanting to talk to Elation Health about, and I know that they...
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Relationship
I really don’t have any complaints about Elation Telehealth. I don’t know that I have needed any...
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Loyalty
We started out using another telehealth solution and switched to Elation Telehealth for the...
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Loyalty
The billing rates for Elation Telehealth are high, but I don’t have the time or the energy to set up...
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Operations
I was never trained on Elation Telehealth. It is pretty self-explanatory, and it does not need much...
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Relationship
The turnaround time for Elation Health to call us back is good. Their support is far better than...
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Relationship
Elation Health is constantly on top of new rules or regulations. They are always sending out notices...
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Relationship, Product
Elation Telehealth is very user friendly, and we haven’t had any problems with it.
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Loyalty, Operations
Our staff had training on Elation Telehealth, but the platform is powered by Zoom, so it is pretty...
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Product
There are some things within Elation Telehealth that could be improved, such as allowing users more...
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Product
I would like an interface in Elation Telehealth where I could send patients a link for them to...
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Culture, Relationship
It is hard to get in touch with Elation Health when we need something. The vendor has been good at...
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Value
I would love Elation Telehealth’s price point to be better, but I know the vendor is probably...
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Relationship, Relationship
Overall, I am very happy with Elation Health. We are highly satisfied with the ease of use of...
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Product, Product
In terms of workability, video quality, and audio quality, Elation Telehealth is pretty good, except...
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Value, Value
A benefit we have seen from Elation Telehealth is the ability to have our providers travel. They can...
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Product, Product
One issue that we have with Elation Telehealth is that when a patient has an appointment, they get a...
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Product, Product
We are extremely satisfied with the ease of use of Elation Telehealth because it is so convenient....
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Relationship, Relationship, Product, Product
The only problem we have with Elation Telehealth is when our internet is a little unstable and there...
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Operations, Product
Elation Telehealth’s impact on patient experience is very positive. The COVID-19 pandemic pressed us...
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Product
Occasionally my patients have a bit of trouble with Elation Telehealth, but things have gotten...
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Operations
When we went with Elation Telehealth, everything was awesome. Elation Health jumped right in and was...
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Relationship, Product
Overall, Elation Telehealth is great. Most of my issues are because of problems with our internet...
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Product
Before going on Elation Telehealth, I was on several other systems, and they were just awful. I have...
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Relationship, Product
I have mentioned something to Elation Health, and I don't know why they are not able to do it...
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Product
Elation Telehealth is nicely integrated into our scheduling, and we just click a link, so that part...
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Product
We have had a positive experience with Elation Telehealth. The telehealth piece is seamlessly...
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Relationship
Elation Health’s web support team is good. The support articles are also good, and I find them...
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Relationship, Product
I think face-to-face care is always kinder, but Elation Telehealth works fine. We can see and hear...
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Product
The nice thing about Elation Telehealth is that it is integrated with our EMR. So a patient gets the...
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Relationship
We have been having a lot of problems with Elation Health's support, so that is our biggest issue....
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Product
Our experience with Elation Telehealth has been smooth. There have been a couple of times when...
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Product, Value
The product is great because it allows me to have access to people who live far away.
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Relationship
Elation Health’s phone support is nonexistent.
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Product
From my own point of view, I like to see people in person; I think we get a lot more out of...
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Product
Using Elation Telehealth is pretty simple. When a visit is set up, it says so in the scheduler. We...
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Loyalty
We selected Elation Health’s EMR because it is a really easy-to-use system. We looked at a lot of...
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Product
We would like to see the system be iPad compatible and have more functions with dictation.
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Relationship
The vendor is very responsive. They are a relatively small company, but when we contact them, they...
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Relationship
Elation Health doesn’t keep their promises regarding expected functionalities and timelines for...
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Operations
Elation Health’s training is remote, so it always has limitations, and ongoing training is very...
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Relationship, Operations, Product
I would like it if Elation Health sent out more regular updates regarding new functionalities or...
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Product
Elation Telehealth is pretty intuitive compared to other solutions I am familiar with, and the...
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Product, Value
I would like for Elation Health to add more functionalities to decrease keystrokes and make some...
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Relationship
Many times, vendors are driven by the financial side of things, so as long as Elation Health keeps...
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Relationship
The last couple of times I have tried to reach out to Elation Health, I haven't received any calls...
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Product
The app for Elation Telehealth that we can download onto our phones is not really user friendly. The...
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Product
I don't know whether the problem is due to the web browser being used or the Wi-Fi, but we are...
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Loyalty, Product
I have a goal of integrating individual personal health monitoring into a vital-sign option in the...
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Value
Elation Telehealth feels like an add-on. The vendor tries to make the product accessible, but they...
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Operations
Elation Health has courted us to keep us as a customer. I think the vendor is getting their act...
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Operations
When we got the system, the vendor's implementation team told us that the solution was available and...
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Operations
The vendor's training was really informational. We were able to contact the vendor and ask...
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Product
Elation Telehealth is easy for patients to use. They don't have to guess where to get information or...
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Value
If providers want a telehealth option that will work with their EHR and be quality and affordable,...
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Relationship
The vendor's web support people are pretty good in terms of replying to us in a timely manner. They...
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Product
The only issue I have with Elation Telehealth is how often the link that is supposed to be sent to...
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Loyalty
Overall, I am very happy with Elation Telehealth. We chose Elation Telehealth because I already used...
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Product
Elation Telehealth works great. It is a good platform. The telehealth piece is built right into the...
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Relationship
The support side of Elation Health is very poor. We don't have a dedicated number we can call where...
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Product
Elation Telehealth is annoying for the patient because once the appointment is scheduled, the...
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Product
The scheduling is easy. There is a drop-down menu, and it works itself into the existing chart...
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Product
Elation Telehealth is unfortunately wrapped up in a larger bucket that is not necessarily the best...
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Culture, Value
The system ultimately couldn't do something that I thought it could do. I was told a price and asked...
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Product
If there are upgrades, then I have no clue what they are.
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Product
Elation Health’s telehealth format is not as smooth as I would like it to be. My patients have such...
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Relationship
I like a lot of things that Elation Health does. Their telehealth aspect is not their strongest...
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Relationship
Elation Health is easy to work with if we have a problem or anything like that.
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Product
Elation Telehealth is powered by Zoom for Healthcare, and I like that platform better than any other...
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Value
The nice thing about Elation Telehealth is that it came with the EMR. The only unexpected costs are...
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Product
Sometimes our organization’s older patients have a hard time getting into the virtual visits with...
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Operations
The initial implementation and training with Elation Telehealth were easy. The vendor added the...
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