Elation Telehealth Commentary

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The value we get from Elation Telehealth is good, but we have a complicated health system, and this...

Elation Telehealth is missing some features that we could really benefit from, such as a push button...

Elation Health has a lot of resources on their help center, but it is hard to get a real person to respond....

We haven't used a whole lot of Elation Health’s support, but when we have, they have responded...

When we see an existing patient, the workflow is seamless. The patient gets the link and logs in,...

Elation Telehealth is pretty easy to use. We just open up the chart, and the patient is right there....

The big thing we’re looking for with Elation Telehealth is patient communication. That is kind of...

With Elation Telehealth, when we have a question, we submit it through the Elation Health portal by...

The innovation for Elation Telehealth is pretty good. I don't really have a lot to compare it with,...

Elation Telehealth has worked well. The issues are with the patient not understanding how to click...

As long as the government continues to allow telehealth, we will keep Elation Telehealth. It is also...

The telehealth system uses Zoom, and that is a little strange. I have used other products that are a...

Elation Health has videos and help articles. The system is easy to decipher on our own. The support...

I don't feel like there is a partnership because the vendor just wants me to use their product. They...

Elation Health's system costs four times more than another system, and it isn't that good. The...

It is nice to have the system integrated with the chart instead of having to go to a different...

There are specifics that would increase our satisfaction exponentially, and we are waiting for those...

Our ability to communicate with patients before visits is a bit clunky, especially when it comes to...

We didn't go through training with Elation Health. We were self-taught. That was easy. We didn't...

When I send requests to Elation Health, those requests go into a general support queue because we...

Elation Health isn't perfect, but I appreciate that they are continually developing things. I like...

I don't feel like we have a true partnership with Elation Health because they can't resolve issues...

Elation Health and ElationEMR/PM are integrated together. They aren't separate programs that we use.

It would be helpful if Elation Health's system could capture locations automatically. That way, we...

Elation Health has training videos, but many of them are outdated or don't work with recent system...

Elation Health’s telehealth model is essentially a single continuous Zoom session where the...

The self-scheduling in Elation Telehealth is very limited. I don't use it because it doesn't really...

I wish Elation Health had videos telling patients how to use the portal. Sometimes people don't read...

Elation Telehealth is integrated into our chart, and that works very well. I like that. There are...

Elation Telehealth is easy for patients to use. They just click a link. It is also easy for me to...

I do not know if I can fully explain the problem with Elation Health. I think they are trying to...

I think that Elation Health is trying, and I appreciate that. They are trying to get better customer...

I do not know what Elation Health changed. Elation Telehealth was not working for a little while,...

I only use Elation Telehealth for visits.

We are using Elation Telehealth alongside our old EHR already. Elation Health's programming team was...

I wish the patient education tools were better or easier to integrate. Those can always improve. I...

Elation Health doesn't have much of a platform for telehealth. It is basically a HIPAA-compliant...

The product is part of my long-term plans unless it gets too expensive. I would rate receiving my...

I hate that Elation Health does not have phone support. I cannot stand it. The support is basically...

Regarding support, with Zoom, if I have a bad connection, I just have to reboot. Everybody has to do...

Elation Telehealth is our only telehealth solution. We haven't had any problems with it.

I wish that the Elation Telehealth application were better and had more functionality for providers....

Elation Health is very responsive. If I have a question, I can submit it, and they get back to me in...

I think there are things I would like to know more about. The vendor has good availability when I...

I love the ordering-labs functionality in Elation Telehealth. I love the pre-prescribing...

I don't use Elation Health's financial tools because I use another vendor for that aspect. That is...

Elation Health does keep all promises, although I expected some issues to be addressed sooner than a...

Elation Health does not avoid charging for every little thing. They have charged me for extra faxes;...

My staff is fabulous and is now redoing forms because Elation Health has upped some of their...

Elation Telehealth is part of my long-term plans, unless another vendor I use has a better option;...

Elation Health's self-registration and patient intake processes are evolving. They are getting...

It is hard to get a person from Elation Health on the phone. For example, I don't remember how to do...

One thing with Elation Telehealth that is really annoying is that every time we get a lab study...

We have a couple of complaints regarding Elation Telehealth. Patients don't realize that the link...

Elation Telehealth is really easy to use. It is integrated quite nicely into the scheduling system...

Elation Health really pushes their AI feature, and I'm not a huge fan of AI for writing notes. So...

Elation Health uses Zoom for the telehealth system. When we set up a virtual appointment in Elation...

Elation Health hasn't really upgraded Elation Telehealth. I don't feel like there have been any...

Elation Telehealth is very easy to use. Patients seem to have a pretty easy time with it too in...

Elation Health has added a lot of features in the last year that have made the system a lot more...

I have absolutely no issues on the telehealth side with upgrades. I haven't needed any training for...

I think Elation Telehealth is the best in the class for ease of use. Elation Telehealth is very...

Elation Telehealth is a useful tool, but it is not something I would build a business around. I'm...

Another vendor’s portal might be a little better than Elation Telehealth. That is not fair to...

I haven't tried to convert a telehealth visit into a recording so that the system can make a note....

With the way Elation Telehealth is set up, if I make a telehealth appointment, the system will...

In Elation Telehealth, we have created forms, and finding a provider has been very positive. In...

Elation Telehealth has been a daily trusted tool for our healthcare model.