Elation Telehealth
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CEO/President

It would be nice if Elation Health had an integrated product for billing. The vendor does such a...

Jun 2022
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CEO/President

Elation Health Telehealth is very intuitive. The system has a short learning curve. We can bring on...

Jun 2022
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CEO/President

I like Elation Health Telehealth's integration in terms of the ability to make referrals and order...

Jun 2022
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Physician

We went with Elation Health Telehealth because it was already on the platform for our EMR. We have...

May 2022
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Physician

When I am teaching others how to use the solution, I don't need to spend too much time. The system...

May 2022
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Physician

The solution integrates with my lab system. That is very helpful.

May 2022
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Physician

The vendor sends me emails, and I learn something new every time they do. The vendor is very helpful...

May 2022
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Physician

The vendor should create a template to do immigration physicals. The vendor has a special software...

May 2022
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CEO/President

Elation Health really helped us to care for patients remotely in a better way than just on the...

May 2022
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CEO/President

The benefit of moving to Elation Health Telehealth was that it was seamlessly integrated into our...

May 2022
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CEO/President

The drawback is that Zoom, who Elation Health has partnered with, is its own company. I don't think...

May 2022
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CEO/President

When we open up the Zoom system, it ends up in a separate window from the EMR. If we are documenting...

May 2022
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CEO/President

There wasn’t really any training as there was sort of an assumption that people knew how to use the...

May 2022
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CEO/President

We do have some patients that prefer to keep using Elation Health Telehealth, so if it will be a...

May 2022
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CEO/President

A lot of a patient's experience with the product has to do with whether they have a good internet...

May 2022
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Physician

I never did telehealth before the pandemic. When the pandemic hit, Elation Health didn’t have...

Feb 2022
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Physician

Elation Health Telehealth is absolutely part of my long-term plans because telehealth is here to...

Feb 2022
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Physician

I was super impressed when Elation Health added the telehealth function because they didn't change...

Feb 2022
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Physician

Everything with Elation Health Telehealth has been pretty easy, so I have hardly had to do any...

Feb 2022
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Physician

I chose Elation Health Telehealth because of its integration capabilities. That is the strongest...

Feb 2022
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Physician

Most of my messages to Elation Health’s support team are answered within a day. That is reasonable...

Feb 2022
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Physician

Starting up the system was seamless. Within one day, the system was running and working perfectly....

Feb 2022
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Physician

The only problem I have had is with Elation Health Telehealth's appointment reminders not sending...

Feb 2022
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Physician

I don't have any sort of measured outcome of my overall success. I just have anecdotal examples of...

Feb 2022
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Physician

There is a small group of patients that are technically challenged. However, for most patients who...

Feb 2022
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Physician

We were very happy and grateful for how quickly the vendor rolled out the product and how easy...

Feb 2022
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Physician

What I appreciate about this company's product compared to previous products that we have used is...

Feb 2022
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Physician

The biggest limitation of the product is just how reliable the internet network is. When I have had...

Feb 2022
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Physician

Not all patients are able to use the product. The product’s video connection is through Zoom, some...

Feb 2022
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CEO/President

The product was set up very quickly. The vendor's documentation and workflow are straightforward and...

Jan 2022
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CEO/President

We weren't thinking about doing telehealth at all until Elation Health released a solution for it....

Jan 2022
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Physician

Elation Health Telehealth works well. It has good screen quality, and the audio works well. The...

Jan 2022
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Physician

We jumped into using the product; it didn't take much training. We used a FAQ section of the...

Jan 2022
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Physician

Because of the way the product is organized, we can follow important data very closely. I have never...

Jan 2022
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CEO/President

The solution is linked to our scheduling module. The person who answers the phone can schedule a...

Jan 2022
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Manager

The product is really easy to use, and it integrates great with Elation Health's EMR. We are able to...

Dec 2021
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Manager

The patients like that they can see their doctors face-to-face rather than just having a phone call....

Dec 2021
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Manager

Setting up the system was super easy. We had been using another telehealth solution before, so we...

Dec 2021
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CEO/President

We have the telehealth system, but we would like more virtual services. We have virtual pay...

Dec 2021
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CEO/President

Elation Health's system is so much easier to use and more functional within the chart than other...

Dec 2021
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CEO/President

Elation Health's app has very limited functionality. Their competitors have better apps. When I am...

Dec 2021
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Physician

It is easy and straightforward to log on to Elation Health Telehealth and do the visit. I like the...

Nov 2021
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Physician

I really like Elation Health Telehealth because the patient is just in the virtual waiting room, and...

Nov 2021
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Physician

Patients cannot do bill pay through Elation Health Telehealth. I have to set up a way for them to...

Nov 2021
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Physician

Sometimes there are technology issues with the product. That has nothing to do with Elation Health...

Nov 2021
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Director

One of the drawbacks with Elation Health is that they knew they needed to do telehealth but stalled...

Nov 2021
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Director

The implementation was easy. We had a 30-minute demo. We just needed to change a few things.

Nov 2021
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Director

Doing the Zoom calls via Elation Health's system has been great. Elation Health made things really...

Nov 2021
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Director

We definitely have more patient visits and outcomes with Elation Health's system. When patients say...

Nov 2021
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Director

When Elation Health put the Zoom functionality within their system, we were able to use the same...

Nov 2021
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CEO/President

The system does what I need it to do, and it is pretty reliable. Elation Health’s telehealth system...

Sep 2021
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CEO/President

The system makes a dramatic difference because people who live far away don’t have to drive to see...

Sep 2021
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CEO/President

One of the things that the pandemic has shown us is how effective Elation Health's system can be. I...

Sep 2021
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CEO/President

The training must have been pretty effective because I don’t remember having any frustration or...

Sep 2021
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Physician

Elation Health's product is part of our long-term plans because I don't think we are going to change...

Aug 2021
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Physician

The vendor doesn’t nickel-and-dime. There is a flat monthly fee, and the vendor continues to update...

Aug 2021
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Physician

Elation Health's system does everything the vendor said it would do. The product integrates with our...

Aug 2021
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Physician

Sending and resending links to patients is an issue we have. I am not sure whether that is on our...

Aug 2021
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Physician

The vendor could improve in terms of updating pharmacies, medications, and templates. That has been...

Aug 2021
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Physician

When Elation Health gave me the walk-through, it seemed like the person who was doing the demo was a...

Aug 2021
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Physician

In every solution I come across, there are some issues that can be improved. Organizations just have...

Aug 2021
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Physician

Since Elation Health has increased their clientele, it sometimes takes a day or two for them to get...

Aug 2021
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Physician

In terms of ease of use, the product is simple. The vendor has added some patient invoicing...

Aug 2021
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Physician

It is sometimes difficult to connect the audio and video at the same time. That has been a little...

Aug 2021
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Physician

It is not great having a telehealth solution that is independent of the EMR, having to figure out...

Aug 2021
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Physician

It was challenging to remember how to deliver the link to the patient out of Elation Health...

Aug 2021
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