Elation Telehealth
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CEO/President

Functionality and Upgrades

Elation Telehealth is powered by Zoom for Healthcare, and I like that platform better than any other...

Nov 2022
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Physician

ROI / Cost (care and feeding)

The nice thing about Elation Telehealth is that it came with the EMR. The only unexpected costs are...

Aug 2022
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Physician

Functionality and Upgrades

Sometimes our organization’s older patients have a hard time getting into the virtual visits with...

Aug 2022
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Physician

Implementation and Training

The initial implementation and training with Elation Telehealth were easy. The vendor added the...

Aug 2022
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CEO/President

Interfacing and Integration

It would be nice if Elation Health had an integrated product for billing. The vendor does such a...

Jun 2022
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CEO/President

Functionality and Upgrades

Elation Health Telehealth is very intuitive. The system has a short learning curve. We can bring on...

Jun 2022
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CEO/President

Interfacing and Integration

I like Elation Health Telehealth's integration in terms of the ability to make referrals and order...

Jun 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We went with Elation Health Telehealth because it was already on the platform for our EMR. We have...

May 2022
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Physician

Functionality and Upgrades

When I am teaching others how to use the solution, I don't need to spend too much time. The system...

May 2022
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Physician

Interfacing and Integration

The solution integrates with my lab system. That is very helpful.

May 2022
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Physician

Service and Support

The vendor sends me emails, and I learn something new every time they do. The vendor is very helpful...

May 2022
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Physician

Functionality and Upgrades

The vendor should create a template to do immigration physicals. The vendor has a special software...

May 2022
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CEO/President

Functionality and Upgrades

Elation Health really helped us to care for patients remotely in a better way than just on the...

May 2022
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CEO/President

ROI / Cost (care and feeding)

The benefit of moving to Elation Health Telehealth was that it was seamlessly integrated into our...

May 2022
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CEO/President

Other Observations & Comments

The drawback is that Zoom, who Elation Health has partnered with, is its own company. I don't think...

May 2022
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CEO/President

Interfacing and Integration

When we open up the Zoom system, it ends up in a separate window from the EMR. If we are documenting...

May 2022
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CEO/President

Implementation and Training

There wasn’t really any training as there was sort of an assumption that people knew how to use the...

May 2022
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CEO/President

Functionality and Upgrades

We do have some patients that prefer to keep using Elation Health Telehealth, so if it will be a...

May 2022
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CEO/President

Functionality and Upgrades

A lot of a patient's experience with the product has to do with whether they have a good internet...

May 2022
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Physician

Technology

I never did telehealth before the pandemic. When the pandemic hit, Elation Health didn’t have...

Feb 2022
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Physician

Future Outlook

Elation Health Telehealth is absolutely part of my long-term plans because telehealth is here to...

Feb 2022
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(0)
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Physician

ROI / Cost (care and feeding)

I was super impressed when Elation Health added the telehealth function because they didn't change...

Feb 2022
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Physician

Implementation and Training

Everything with Elation Health Telehealth has been pretty easy, so I have hardly had to do any...

Feb 2022
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(0)
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Physician

Interfacing and Integration

I chose Elation Health Telehealth because of its integration capabilities. That is the strongest...

Feb 2022
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(0)
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Physician

Service and Support

Most of my messages to Elation Health’s support team are answered within a day. That is reasonable...

Feb 2022
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(0)
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Physician

Functionality and Upgrades

Starting up the system was seamless. Within one day, the system was running and working perfectly....

Feb 2022
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(0)
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Physician

Technology

The only problem I have had is with Elation Health Telehealth's appointment reminders not sending...

Feb 2022
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Physician

ROI / Cost (care and feeding)

I don't have any sort of measured outcome of my overall success. I just have anecdotal examples of...

Feb 2022
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Physician

Functionality and Upgrades

There is a small group of patients that are technically challenged. However, for most patients who...

Feb 2022
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Physician

Relationship

We were very happy and grateful for how quickly the vendor rolled out the product and how easy...

Feb 2022
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Physician

Functionality and Upgrades

What I appreciate about this company's product compared to previous products that we have used is...

Feb 2022
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Physician

Functionality and Upgrades

The biggest limitation of the product is just how reliable the internet network is. When I have had...

Feb 2022
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Physician

Functionality and Upgrades

Not all patients are able to use the product. The product’s video connection is through Zoom, some...

Feb 2022
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CEO/President

Functionality and Upgrades

The product was set up very quickly. The vendor's documentation and workflow are straightforward and...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

We weren't thinking about doing telehealth at all until Elation Health released a solution for it....

Jan 2022
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Physician

Functionality and Upgrades

Elation Health Telehealth works well. It has good screen quality, and the audio works well. The...

Jan 2022
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Physician

Service and Support

We jumped into using the product; it didn't take much training. We used a FAQ section of the...

Jan 2022
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Physician

Relationship

Because of the way the product is organized, we can follow important data very closely. I have never...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

The solution is linked to our scheduling module. The person who answers the phone can schedule a...

Jan 2022
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Manager

Interfacing and Integration

The product is really easy to use, and it integrates great with Elation Health's EMR. We are able to...

Dec 2021
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Manager

ROI / Cost (care and feeding)

The patients like that they can see their doctors face-to-face rather than just having a phone call....

Dec 2021
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Manager

Functionality and Upgrades

Setting up the system was super easy. We had been using another telehealth solution before, so we...

Dec 2021
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CEO/President

Functionality and Upgrades

We have the telehealth system, but we would like more virtual services. We have virtual pay...

Dec 2021
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CEO/President

Technology

Elation Health's system is so much easier to use and more functional within the chart than other...

Dec 2021
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CEO/President

Functionality and Upgrades

Elation Health's app has very limited functionality. Their competitors have better apps. When I am...

Dec 2021
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