Elation Telehealth Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CEO/President

Product

Elation Health integrates Zoom so efficiently that there is just one click. If a patient is familiar...

Feb 2024
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CEO/President

Relationship

Elation Telehealth is just a basic thing. I have no issues with Elation Telehealth. There were very...

Jan 2024
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CEO/President

Product

In terms of product quality, the user interface is one issue with Elation Telehealth. Templating...

Dec 2023
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Physician

Relationship

Elation Health could definitely use some help with support. It would be nice to be able to call...

Nov 2023
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Physician

Product

I'm very satisfied with the impact of the solution on the patient experience. The only issue I have...

Nov 2023
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CEO/President

Value

As MIPS reporting has become more important, Elation Health has upgraded things. And when telehealth...

Sep 2023
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CEO/President

Relationship

I don’t have many issues with Elation Health, but there is no regular contact. We don't have a...

Sep 2023
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CEO/President

Product

The platform is super easy to use. It works exactly like Elation Health said it would. Patients...

Sep 2023
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CEO/President

Operations

The implementation was an automatic add-on to our platform, so we didn't have to do anything....

Sep 2023
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CEO/President

Product

Elation Telehealth integrates well with Elation Health’s full system, but there are some issues....

Sep 2023
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CEO/President

Product, Value

The impact of Elation Telehealth has been positive because it allows people to more easily fit...

Sep 2023
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CEO/President

Relationship

I have had a couple of times when the vendor has responded a little slowly to my issues.

Aug 2023
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CEO/President

Operations, Product

Elation Telehealth is not as challenging as we would expect. We got it, we logged in, and the...

Aug 2023
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CEO/President

Product

The tricky part with telehealth is incorporating other people. We have to send them an email invite,...

Aug 2023
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CEO/President

Relationship, Product

I would like Elation Health to make some improvements to their specifications for different types of...

Aug 2023
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Physician

Product

Elation Telehealth always works well and does a good job. The product has been advertised to do...

Jun 2023
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Physician

Relationship, Product

We have to access a certain report for our state. In the past, there was another person going...

May 2023
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Physician

Product

Incoming faxes are clogging our system. A person has to take a file and upload it to the patient's...

May 2023
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Physician

Loyalty, Relationship

I have some ideas that I have been wanting to talk to Elation Health about, and I know that they...

May 2023
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Physician

Relationship

I really don’t have any complaints about Elation Telehealth. I don’t know that I have needed any...

May 2023
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Physician

Loyalty

We started out using another telehealth solution and switched to Elation Telehealth for the...

May 2023
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Physician

Loyalty

The billing rates for Elation Telehealth are high, but I don’t have the time or the energy to set up...

May 2023
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Physician

Operations

I was never trained on Elation Telehealth. It is pretty self-explanatory, and it does not need much...

May 2023
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Physician

Relationship

The turnaround time for Elation Health to call us back is good. Their support is far better than...

May 2023
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Physician

Relationship

Elation Health is constantly on top of new rules or regulations. They are always sending out notices...

May 2023
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Physician

Relationship, Product

Elation Telehealth is very user friendly, and we haven’t had any problems with it.

May 2023
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Physician

Loyalty, Operations

Our staff had training on Elation Telehealth, but the platform is powered by Zoom, so it is pretty...

Apr 2023
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Physician

Product

There are some things within Elation Telehealth that could be improved, such as allowing users more...

Apr 2023
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Physician

Product

I would like an interface in Elation Telehealth where I could send patients a link for them to...

Apr 2023
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Physician

Culture, Relationship

It is hard to get in touch with Elation Health when we need something. The vendor has been good at...

Apr 2023
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Physician

Value

I would love Elation Telehealth’s price point to be better, but I know the vendor is probably...

Apr 2023
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Physician

Relationship, Relationship

Overall, I am very happy with Elation Health. We are highly satisfied with the ease of use of...

Apr 2023
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CEO/President

Product, Product

In terms of workability, video quality, and audio quality, Elation Telehealth is pretty good, except...

Apr 2023
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CEO/President

Value, Value

A benefit we have seen from Elation Telehealth is the ability to have our providers travel. They can...

Apr 2023
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CEO/President

Product, Product

One issue that we have with Elation Telehealth is that when a patient has an appointment, they get a...

Apr 2023
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CEO/President

Product, Product

We are extremely satisfied with the ease of use of Elation Telehealth because it is so convenient....

Apr 2023
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CEO/President

Relationship, Relationship, Product, Product

The only problem we have with Elation Telehealth is when our internet is a little unstable and there...

Apr 2023
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Physician

Operations, Product

Elation Telehealth’s impact on patient experience is very positive. The COVID-19 pandemic pressed us...

Apr 2023
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Physician

Product

Occasionally my patients have a bit of trouble with Elation Telehealth, but things have gotten...

Mar 2023
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Physician

Operations

When we went with Elation Telehealth, everything was awesome. Elation Health jumped right in and was...

Mar 2023
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Physician

Relationship, Product

Overall, Elation Telehealth is great. Most of my issues are because of problems with our internet...

Mar 2023
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Physician

Product

Before going on Elation Telehealth, I was on several other systems, and they were just awful. I have...

Mar 2023
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Physician

Relationship, Product

I have mentioned something to Elation Health, and I don't know why they are not able to do it...

Mar 2023
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CEO/President

Product

Elation Telehealth is nicely integrated into our scheduling, and we just click a link, so that part...

Mar 2023
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CEO/President

Product

We have had a positive experience with Elation Telehealth. The telehealth piece is seamlessly...

Mar 2023
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