Elation Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
The customer care aspect of Elation Health is just not as quick as we would hope. They respond, but...
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Product
Elation Telehealth is pretty user friendly. I don't think there are any features we would like to...
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Relationship, Operations, Product
The pain points we have with Elation Telehealth are managing the waiting room, knowing whether...
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Relationship
Elation Telehealth is integrated with the EMR. And Elation Telehealth is fine. We just get a video...
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Culture, Value
Elation Health avoids charging for every little thing. They don't charge for the telehealth feature....
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Relationship
Elation Telehealth has a waiting room that I find a little awkward when I'm using it. I think it is...
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Operations, Product
Pretty much everything went well with the implementation of this solution. It has just been very...
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Relationship
Elation Health doesn’t have a really good way to respond to any of our immediate concerns. We have...
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Culture
Elation Telehealth does have a billing module, but right now they can only do one tax identification...
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Relationship
When I deal with Elation Health, I am dealing with somebody who is more local. I am not dealing with...
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Value
Other than the monthly charge we get from Elation Health, we can ask them a million questions, and...
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Value
It would be nice to have the patients who pay with cash be able to pay for their visit before we get...
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Operations
Elation Health has videos that we can watch for training, and they update those regularly. If there...
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Relationship
Keeping promises is a problem with Elation Health. The biggest problem is they don’t have a direct...
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Value
Elation Health is becoming like any other vendor where everything they add is at a cost. For...
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Product
I would really like to see the solution be able to integrate with Medicaid, Medicare, and eCQMs....
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Operations
There is no actual training involved with Elation Health besides watching videos. I don’t know...
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Culture, Relationship
Elation Health lets us know when the solution is going to be down. They have a little bar that comes...
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Product
We don’t really see anything new delivered from Elation Health. The biggest thing we have seen...
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Operations, Product
If Elation Health does upgrades, they should be immediate. When the vendor releases something, it...
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Value
Whether or not I would recommend this solution to someone depends on what their options are because...
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Relationship, Product
Elation Telehealth works well, and I don't think there is anything that we can add to it to improve...
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Loyalty, Product
I would like to see the vendor integrate a particular product that I have recently heard they may be...
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Relationship
Elation Health is a bit of a black hole at times. I have some difficulty getting to the right person...
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Operations
The implementation of Elation Telehealth was more the vendor saying it was there and how to use it....
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Operations
I haven't had to do any training in a while because Elation Telehealth is so user friendly, and that...
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Relationship
Elation Health’s support team could always do better.
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Product
My PAs haven't had any complaint about Elation Telehealth. The few times I have ever used the...
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Product
I use Elation Telehealth for follow-up visits. I have done some acute care depending on the problem...
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Relationship
Elation Health has a chat support line, so if I have any issues or questions, I can enter them in...
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Product
I like that Elation Telehealth is easy. Patients are familiar with Zoom, and it is simple. Users...
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Product
An improvement with the product would be if there could be a second line or almost like a second...
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Relationship
If someone is already using Elation Health products, Elation Telehealth is very simple and...
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Value
Elation Telehealth is not the cheapest, but the money is reasonably well spent for what we are...
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Product
With Elation Telehealth, users just click a button, and it opens. It is pretty easy.
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Operations, Product
For a lot of what we are doing, people have to do telehealth. That is really the only way they are...
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Operations, Product
For our use case, using Elation Telehealth for multiparty scenarios did not work at all. It was very...
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Product
Elation Health integrates Zoom so efficiently that there is just one click. If a patient is familiar...
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Relationship, Relationship
Elation Telehealth is just a basic thing. I have no issues with Elation Telehealth. There were very...
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Loyalty, Product
There is a company that serves as an interface conduit for wearables so that patients' vital signs...
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Product
In terms of product quality, the user interface is one issue with Elation Telehealth. Templating...
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