Elation Telehealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product
The telehealth system uses Zoom, and that is a little strange. I have used other products that are a...
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Operations
Elation Health has videos and help articles. The system is easy to decipher on our own. The support...
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Relationship
I don't feel like there is a partnership because the vendor just wants me to use their product. They...
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Value
Elation Health's system costs four times more than another system, and it isn't that good. The...
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Product
It is nice to have the system integrated with the chart instead of having to go to a different...
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Relationship
There are specifics that would increase our satisfaction exponentially, and we are waiting for those...
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Product
Our ability to communicate with patients before visits is a bit clunky, especially when it comes to...
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Operations
We didn't go through training with Elation Health. We were self-taught. That was easy. We didn't...
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Relationship
When I send requests to Elation Health, those requests go into a general support queue because we...
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Product
Elation Health isn't perfect, but I appreciate that they are continually developing things. I like...
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Relationship
I don't feel like we have a true partnership with Elation Health because they can't resolve issues...
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Product
Elation Health and ElationEMR/PM are integrated together. They aren't separate programs that we use.
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Product
It would be helpful if Elation Health's system could capture locations automatically. That way, we...
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Operations
Elation Health has training videos, but many of them are outdated or don't work with recent system...
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Product
Elation Health’s telehealth model is essentially a single continuous Zoom session where the...
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Product
The self-scheduling in Elation Telehealth is very limited. I don't use it because it doesn't really...
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Operations
I wish Elation Health had videos telling patients how to use the portal. Sometimes people don't read...
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Product
Elation Telehealth is integrated into our chart, and that works very well. I like that. There are...
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Product
Elation Telehealth is easy for patients to use. They just click a link. It is also easy for me to...
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Loyalty, Relationship
I do not know if I can fully explain the problem with Elation Health. I think they are trying to...
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Loyalty, Relationship
I think that Elation Health is trying, and I appreciate that. They are trying to get better customer...
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Relationship
I do not know what Elation Health changed. Elation Telehealth was not working for a little while,...
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Product
I only use Elation Telehealth for visits.
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Loyalty, Relationship
We are using Elation Telehealth alongside our old EHR already. Elation Health's programming team was...
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Product
I wish the patient education tools were better or easier to integrate. Those can always improve. I...
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Product
Elation Health doesn't have much of a platform for telehealth. It is basically a HIPAA-compliant...
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Loyalty, Value
The product is part of my long-term plans unless it gets too expensive. I would rate receiving my...
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Loyalty, Relationship
I hate that Elation Health does not have phone support. I cannot stand it. The support is basically...
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Relationship
Regarding support, with Zoom, if I have a bad connection, I just have to reboot. Everybody has to do...
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Product
Elation Telehealth is our only telehealth solution. We haven't had any problems with it.
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Product
I wish that the Elation Telehealth application were better and had more functionality for providers....
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Relationship
Elation Health is very responsive. If I have a question, I can submit it, and they get back to me in...
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Relationship, Operations
I think there are things I would like to know more about. The vendor has good availability when I...
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Product
I love the ordering-labs functionality in Elation Telehealth. I love the pre-prescribing...
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Value
I don't use Elation Health's financial tools because I use another vendor for that aspect. That is...
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Relationship
Elation Health does keep all promises, although I expected some issues to be addressed sooner than a...
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Value
Elation Health does not avoid charging for every little thing. They have charged me for extra faxes;...
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Product
My staff is fabulous and is now redoing forms because Elation Health has upped some of their...
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Loyalty
Elation Telehealth is part of my long-term plans, unless another vendor I use has a better option;...
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Product
Elation Health's self-registration and patient intake processes are evolving. They are getting...
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Relationship
It is hard to get a person from Elation Health on the phone. For example, I don't remember how to do...
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Product
One thing with Elation Telehealth that is really annoying is that every time we get a lab study...
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Product
We have a couple of complaints regarding Elation Telehealth. Patients don't realize that the link...
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Product
Elation Telehealth is really easy to use. It is integrated quite nicely into the scheduling system...
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Product
Elation Health really pushes their AI feature, and I'm not a huge fan of AI for writing notes. So...
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Product
Elation Health uses Zoom for the telehealth system. When we set up a virtual appointment in Elation...
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Product
Elation Health hasn't really upgraded Elation Telehealth. I don't feel like there have been any...
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Product
Elation Telehealth is very easy to use. Patients seem to have a pretty easy time with it too in...
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Product, Value
Elation Health has added a lot of features in the last year that have made the system a lot more...
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Operations, Product
I have absolutely no issues on the telehealth side with upgrades. I haven't needed any training for...
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Loyalty, Product
I think Elation Telehealth is the best in the class for ease of use. Elation Telehealth is very...
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Product
Elation Telehealth is a useful tool, but it is not something I would build a business around. I'm...
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Loyalty, Product
Another vendor’s portal might be a little better than Elation Telehealth. That is not fair to...
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Product
I haven't tried to convert a telehealth visit into a recording so that the system can make a note....
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Product
With the way Elation Telehealth is set up, if I make a telehealth appointment, the system will...
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Product
In Elation Telehealth, we have created forms, and finding a provider has been very positive. In...
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Relationship, Product
Elation Telehealth has been a daily trusted tool for our healthcare model.
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Loyalty
I imagine my satisfaction with Elation Telehealth won't change in the near future. There are just a...
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Relationship
The Elation Health support is not always the most helpful, and we can't really ever get anyone on...
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Product
The Zoom link for Elation Telehealth is hard to access outside of a patient encounter. We do meet...
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Relationship, Product
We don’t really have any issues with Elation Telehealth; it is pretty user-friendly.
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Commentary Summary
Comment Type Breakout