Elation Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
The Elation Health support is not always the most helpful, and we can't really ever get anyone on...
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Product
The Zoom link for Elation Telehealth is hard to access outside of a patient encounter. We do meet...
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Relationship, Product
We don’t really have any issues with Elation Telehealth; it is pretty user-friendly.
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Loyalty, Operations
We don't have anybody that we can actually talk to for training. There are just videos. If we still...
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Product
I have used other solutions that would ask me exactly where I was located to make sure I was in the...
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Product
Elation Health doesn't really upgrade the product, but it works how it needs to work. However, we...
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Loyalty, Product
There is a feature with Elation Telehealth that allows us to have the patients sign a form, but...
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Relationship
A lot of Elation Health’s support people have been helpful in terms of answering my inquiries via...
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Product
For reminder messages in Elation Telehealth, there were some discrepancies with patients getting...
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Relationship
Overall, Elation Health keeps their promises; however, I don't think they keep them 100% of the...
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Product, Value
The problem with the lab is that if I were to order something through Elation Health, it would have...
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Loyalty, Value
There is a caveat, which really makes me think about leaving Elation Health pretty soon. The problem...
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Operations, Value
I know Elation Health does charge for some items and there is a surcharge for some things, but they...
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Product
Elation Telehealth is convenient. I don't have a large patient population because of my specialty....
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Product
The patient fact file issue in Elation Telehealth is really bad. I would rate the overall evaluation...
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Product
If there are any problems or complications with any functionalities in this solution, there is a...
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Relationship, Operations, Product
There have been a lot of updates with this solution. Elation Health actually sends us newsletters if...
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Product
I have been using Elation Telehealth for so long, and I find it user friendly and very easy to use....
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Relationship
If we want to reach out regarding a specific functionality, Elation Health is actually available...
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Product
There are certain functions that I would recommend that someone use if they were to implement this...
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Product
The biggest thing we would like to see in the system would be the ability to search charts by using...
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Operations, Product
We really like the system. It is super easy to learn how to use it, and the system has everything...
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Relationship, Operations
I think that Elation Health has good training videos, but when it comes to customer service, it is...
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Relationship
Elation Health has fixed a couple of things that we have asked them to. They are usually pretty...
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Relationship, Operations
The customer care aspect of Elation Health is just not as quick as we would hope. They respond, but...
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Product
Elation Telehealth is pretty user friendly. I don't think there are any features we would like to...
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Relationship, Operations, Product
The pain points we have with Elation Telehealth are managing the waiting room, knowing whether...
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Relationship
Elation Telehealth is integrated with the EMR. And Elation Telehealth is fine. We just get a video...
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Culture, Value
Elation Health avoids charging for every little thing. They don't charge for the telehealth feature....
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Relationship
Elation Telehealth has a waiting room that I find a little awkward when I'm using it. I think it is...
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Operations, Product
Pretty much everything went well with the implementation of this solution. It has just been very...
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Relationship
Elation Health doesn’t have a really good way to respond to any of our immediate concerns. We have...
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Culture
Elation Telehealth does have a billing module, but right now they can only do one tax identification...
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Relationship
When I deal with Elation Health, I am dealing with somebody who is more local. I am not dealing with...
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Value
Other than the monthly charge we get from Elation Health, we can ask them a million questions, and...
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Value
It would be nice to have the patients who pay with cash be able to pay for their visit before we get...
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Operations
Elation Health has videos that we can watch for training, and they update those regularly. If there...
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Relationship
Keeping promises is a problem with Elation Health. The biggest problem is they don’t have a direct...
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Value
Elation Health is becoming like any other vendor where everything they add is at a cost. For...
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Product
I would really like to see the solution be able to integrate with Medicaid, Medicare, and eCQMs....
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Operations
There is no actual training involved with Elation Health besides watching videos. I don’t know...
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Culture, Relationship
Elation Health lets us know when the solution is going to be down. They have a little bar that comes...
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Product
We don’t really see anything new delivered from Elation Health. The biggest thing we have seen...
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Operations, Product
If Elation Health does upgrades, they should be immediate. When the vendor releases something, it...
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Value
Whether or not I would recommend this solution to someone depends on what their options are because...
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Relationship, Product
Elation Telehealth works well, and I don't think there is anything that we can add to it to improve...
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Loyalty, Product
I would like to see the vendor integrate a particular product that I have recently heard they may be...
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Relationship
Elation Health is a bit of a black hole at times. I have some difficulty getting to the right person...
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Operations
The implementation of Elation Telehealth was more the vendor saying it was there and how to use it....
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Operations
I haven't had to do any training in a while because Elation Telehealth is so user friendly, and that...
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Relationship
Elation Health’s support team could always do better.
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Product
My PAs haven't had any complaint about Elation Telehealth. The few times I have ever used the...
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