Elation Health Telehealth
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
We do have some patients that prefer to keep using Elation Health Telehealth, so if it will be a...
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A lot of a patient's experience with the product has to do with whether they have a good internet...
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I never did telehealth before the pandemic. When the pandemic hit, Elation Health didn’t have...
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Elation Health Telehealth is absolutely part of my long-term plans because telehealth is here to...
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I was super impressed when Elation Health added the telehealth function because they didn't change...
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Everything with Elation Health Telehealth has been pretty easy, so I have hardly had to do any...
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I chose Elation Health Telehealth because of its integration capabilities. That is the strongest...
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Most of my messages to Elation Health’s support team are answered within a day. That is reasonable...
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Starting up the system was seamless. Within one day, the system was running and working perfectly....
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The only problem I have had is with Elation Health Telehealth's appointment reminders not sending...
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I don't have any sort of measured outcome of my overall success. I just have anecdotal examples of...
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There is a small group of patients that are technically challenged. However, for most patients who...
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We were very happy and grateful for how quickly the vendor rolled out the product and how easy...
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What I appreciate about this company's product compared to previous products that we have used is...
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The biggest limitation of the product is just how reliable the internet network is. When I have had...
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Not all patients are able to use the product. The product’s video connection is through Zoom, some...
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The product was set up very quickly. The vendor's documentation and workflow are straightforward and...
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We weren't thinking about doing telehealth at all until Elation Health released a solution for it....
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Elation Health Telehealth works well. It has good screen quality, and the audio works well. The...
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We jumped into using the product; it didn't take much training. We used a FAQ section of the...
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Because of the way the product is organized, we can follow important data very closely. I have never...
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The solution is linked to our scheduling module. The person who answers the phone can schedule a...
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The product is really easy to use, and it integrates great with Elation Health's EMR. We are able to...
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The patients like that they can see their doctors face-to-face rather than just having a phone call....
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Setting up the system was super easy. We had been using another telehealth solution before, so we...
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We have the telehealth system, but we would like more virtual services. We have virtual pay...
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Elation Health's system is so much easier to use and more functional within the chart than other...
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Elation Health's app has very limited functionality. Their competitors have better apps. When I am...
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It is easy and straightforward to log on to Elation Health Telehealth and do the visit. I like the...
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I really like Elation Health Telehealth because the patient is just in the virtual waiting room, and...
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Patients cannot do bill pay through Elation Health Telehealth. I have to set up a way for them to...
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Sometimes there are technology issues with the product. That has nothing to do with Elation Health...
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One of the drawbacks with Elation Health is that they knew they needed to do telehealth but stalled...
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The implementation was easy. We had a 30-minute demo. We just needed to change a few things.
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Doing the Zoom calls via Elation Health's system has been great. Elation Health made things really...
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We definitely have more patient visits and outcomes with Elation Health's system. When patients say...
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When Elation Health put the Zoom functionality within their system, we were able to use the same...
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The system does what I need it to do, and it is pretty reliable. Elation Health’s telehealth system...
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The system makes a dramatic difference because people who live far away don’t have to drive to see...
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One of the things that the pandemic has shown us is how effective Elation Health's system can be. I...
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The training must have been pretty effective because I don’t remember having any frustration or...
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Elation Health's product is part of our long-term plans because I don't think we are going to change...
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The vendor doesn’t nickel-and-dime. There is a flat monthly fee, and the vendor continues to update...
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Elation Health's system does everything the vendor said it would do. The product integrates with our...
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Sending and resending links to patients is an issue we have. I am not sure whether that is on our...
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The vendor could improve in terms of updating pharmacies, medications, and templates. That has been...
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When Elation Health gave me the walk-through, it seemed like the person who was doing the demo was a...
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In every solution I come across, there are some issues that can be improved. Organizations just have...
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Since Elation Health has increased their clientele, it sometimes takes a day or two for them to get...
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In terms of ease of use, the product is simple. The vendor has added some patient invoicing...
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It is sometimes difficult to connect the audio and video at the same time. That has been a little...
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It is not great having a telehealth solution that is independent of the EMR, having to figure out...
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It was challenging to remember how to deliver the link to the patient out of Elation Health...
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