Elsevier Order Sets and Care Plans Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Elsevier is pretty supportive during go-lives. They have made some recent changes where they do make...
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Operations
Care Planning does what we expect it to do in the way it was described and intended. Everything is...
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Product
People are very confused by Care Planning. It is pretty automated, but it still is confusing. A lot...
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Relationship
The vendor definitely gives us a heads-up. I'm usually working directly with an executive with Care...
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Value
The tendency to charge for everything seems to be changing a little with vendors, but Elsevier...
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Relationship, Operations, Product
I would like to see more assistance from Elsevier for upgrades rather than our team having to do so...
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Culture, Product
We don't find surprises in the solution. The vendor tells us what it will do and what it won't do....
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Product
There are a lot of clicks in the solution, but I don't see a way of getting around that and still...
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Operations, Product
The way Care Planning was built in our EHR in the past was a little clunky with the workflow. It is...
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Product
Driving tangible outcomes is hard to do with Care Planning. I don't think there is anything about...
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Product
I have worked with a few other care planning programs. I have noticed some areas where Elsevier can...
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Product
I appreciate Elsevier’s content. The way Elsevier has put together their entire clinical practice...
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Operations, Product
A con to Care Planning is that there is a lot of content in the tool, and we have to have a lot of...
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Operations, Product
I understand the content deeply, so if I were a user, I would give Care Planning a high score....
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Product
We talk about individualizing the care plans. We have been working on making it easier for nurses to...
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Relationship
Elsevier is easy to work with and is always trying to improve the product. I see them soliciting...
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Relationship
Elsevier is great when I reach out to them about Care Planning. They are very responsive when I...
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Product
Care Planning provides us with the evidence-based care planning and patient education content that...
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Relationship, Operations, Product
We have really great support from Elsevier for upgrades. When we go through an upgrade, the vendor...
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Value
Elsevier avoids charging, and they don't nickel-and-dime us for every little thing.
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Product
My favorite thing about the system is that Elsevier gives us fairly comprehensive content to select...
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Product
I can't think of any suggestions for what I would add to or eliminate from the system. I know some...
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Relationship
The vendor is responsive to our recommendations and answers our questions thoughtfully.
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Relationship, Operations, Product
The healthcare environment is challenging, and Elsevier, like all of us, needs to help figure out...
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Loyalty, Product
Elsevier's system is very strong when it comes to evidence-based practices. That is absolutely...
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Loyalty
I don't think Elsevier has changed their MO since we have gotten the system. The vendor has just...
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Relationship
We are a rinse-and-repeat shop when it comes to upgrades at this point, but the vendor has always...
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Operations
When it comes to training, it is our fault that we don't take advantage of all of the potential...
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Product
Elsevier has a decent product. Our users don't even know that they are using the system. They just...
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Product
I would like the interventions to flow into the assessment piece of the documentation in Care...
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Operations
I liked Elsevier's content when we were trained, but the training was a lot of dumping things into...
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Culture, Relationship
Elsevier has been good to work with. They have good resources, help us prepare, and give us good...
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Loyalty, Product
The trickiest thing we have run into is that when we take Elsevier's content and import it into our...
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Culture
Our contract negotiations with Elsevier are painful because we buy a lot of things from Elsevier. We...
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Loyalty
We struggled a lot with upgrading the system last year. We expect to receive the same service on the...
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Operations, Product
I have no idea what Elsevier is doing or what their outcomes will be. I would like to see how to use...
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Relationship
At one point, we met with someone from Elsevier regularly, but that person had to talk to us at odd...
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Product
I would tell someone who was interested in Care Planning that they could look at the system, but I...
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Loyalty, Relationship
Our issues have nothing to do with Elsevier. They are with us. Their customer service has been...
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Product, Value
What goes well is that our care plans are comprehensive and Care Planning is a great resource for...
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Product
Some things have to do with how Care Planning integrates into our EMR functionality. That is...
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Operations, Product
Care Planning is not necessarily intuitive in terms of how to work through the care plan. We have a...
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Product
What has gone particularly well with Care Planning is the research that goes into it. We can clearly...
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Relationship
We were late to adapt the vendor’s perioperative suite, and I lost my regular support from Elsevier...
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Product
We have been pretty satisfied with the product. End-user adaptation has been difficult, but we are...
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Relationship, Product
We have worked closely with Elsevier for many years. Their people are great and have been very good...
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Relationship
Elsevier partners closely with Epic, so when Epic develops new items, Elsevier tries to get us one...
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Product
The content in the system is very in-depth. The system has a ton of things in it, and we can do...
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Loyalty, Product
The nature of and the requirements around care planning are changing, and as those change, I don't...
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Operations, Product
Elsevier provides content more than they provide actual functionality with Care Planning, so it is...
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Product
I am dissatisfied with the way other EHRs and CMS approach care planning in general. But Elsevier's...
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Relationship, Operations, Product, Value
The content in the product is well researched and thought out. Implementing that content is not...
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Product
We stay on a pretty routine update cycle with Care Planning to try to get us the latest...
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Product
We see problems with Care Planning when the patient goes from the ED to inpatient care, and even...
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Product
In the areas where there is anesthesia and nursing, Care Planning is really difficult for nurses to...
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Product
Regarding the flow sheet content in Care Planning, we have some issues with population because...
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Product
When the initial assessments in Care Planning are based on a certain chief complaint, some of them...
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Product
One of our departments had separate assessments in Care Planning, and we were already used to that...
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Product
What I would say about the content in Care Planning for procedural areas is that it is nearly...
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Loyalty, Product
I like how the intervention rows are included in flow sheets so that nurses can document their...
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Relationship, Product
Elsevier and our EMR vendor are strongly connected and have a really strong relationship, but their...
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Relationship, Product
With the care plans, we have to do some back-end work for educational points. Sometimes it is hard...
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Product
Elsevier's product takes a lot of the work out of what we had to do in the old days. The vendor...
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Operations
Elsevier is exceptional with their training. They consider where we are. They help us figure out...
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Loyalty, Product
A little more work needs to be done with the transitions of care between the inpatient and...
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Relationship
The vendor is really quite exceptional. They have steps they usually take. Elsevier makes us feel...
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Product, Value
The product is very well thought out. It flows into the documentation and is just part of the normal...
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Culture
Generally, Elsevier always provides and always comes through with whatever they say they will do. If...
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Relationship
We submit ideas that we have seen at our facility that might not be in the current content. The...
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Product
The content should be easy to add to Care Planning, and it just isn’t. We end up building the...
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Product
Even though we have some issues with Elsevier, when we compared them to other vendors, Elsevier...
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Operations, Product
When we do upgrades, Elsevier’s tools are not up to par. They keep promising better and better...
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Value
Elsevier charges for everything. We have elected not to take advantage of their services, but they...
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Product
We basically used Care Planning the way it was out of the box. However, as we evolved over time, we...
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Product
Care Planning is a good product in theory. The application in our practice is what makes things...
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Relationship
The vendor's executives are accessible, and I have spoken to a handful of them. We have had...
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Product
I know that it is hard to integrate a robust topic of care planning within electronic medical...
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Relationship
I am really satisfied with Elsevier; however, they seem to be a little slower now. The issue may...
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Relationship, Product
We don’t have any problems with Care Planning. The vendor sends updates to remind us of when things...
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Relationship, Product
Elsevier works hand in hand with our EMR vendor, so a lot of the groundwork for interoperability is...
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Product
I like the concept of Care Planning and the way that Elsevier developed it. I like the clinical...
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Relationship
The few times I have talked to Elsevier about our issues with Care Planning, they have pointed me...
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