Elsevier Order Sets and Care Plans
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The biggest struggle is that our nurses hate the care planning tool, and the tool is key to the...
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Relationship
Elsevier is very responsive. A specific person is assigned to us, and that is really good.
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Service and Support
When our staff was asking for support, each person got a different answer on how to do the same...
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Relationship
It would be nice if Elsevier would reach out to us rather than waiting for us to reach out to them...
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Functionality and Upgrades
The product is phenomenal. I love that I don't have to have somebody on my side making sure that our...
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Relationship
Elsevier’s employees are not good at joining our meetings outside of their own office hours. They...
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Relationship
Working with Elsevier has been cumbersome. What they are doing sounds like a great concept, but they...
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Functionality and Upgrades
At one point, we had a lot of trouble with the imports. There were a lot of errors coming through,...
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Functionality and Upgrades
We always talk about the number of clicks the system takes, and the amount of time we have to spend...
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Relationship
We have been very satisfied with Elsevier. They have been a good company, and they have good...
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Service and Support
Elsevier doesn’t tend to work well when we suggest changes from a clinical standpoint. A lot of...
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ROI / Cost
We have no outcomes directly related to the product
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Functionality and Upgrades
I like the ability to customize different care plans for the patients. I also like that the product...
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Functionality and Upgrades
Elsevier doesn’t really offer training. The workflow for maintaining the care plans is clunky and...
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Implementation and Training
Elsevier doesn't provide any support. We are no longer considered a new customer even though we are...
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Functionality and Upgrades
The system doesn't meet all our needs. For example. COVID-19 came up and was a different entity than...
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Interfacing and Integration
The fact that Elsevier's system is integrated with all the nursing documentation is so helpful....
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Lessons Learned
I would like for Elsevier to have some flexible teams that could come in and help a bit with...
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Service and Support
We struggle a bit with getting support when we reach out because it is not 100% clear how we should...
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Functionality and Upgrades
One of the solution's strengths is that the product is evidence based. That helps us stay up-to-date...
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Relationship
One of our challenges is trying to stay up-to-date on the changes. We don't get communication about...
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Service and Support
One of the things the vendor provides us with is best practice material. They do a lot of canvassing...
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Functionality and Upgrades
The amount of information Elsevier's system offers is encyclopedic; it has a lot of care standards....
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Other Observations & Comments
The wealth of information within Elsevier's system can be daunting to an end user sometimes. There...
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Lessons Learned
One thing that is challenging with Elsevier's system is that upgrades are not as simple as putting a...
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Service and Support
If I run across a problem or question, we have an Elsevier coordinator to whom we can drop a line,...
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Functionality and Upgrades
Elsevier's system helps us meet our outcomes in a way that we are able to exhibit customized...
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Lessons Learned
One cautionary statement I would have for people wanting to buy Elsevier's system is that sometimes...
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Sales and Contracting
Elsevier should be sensitive about perpetually trying to upsell their clients. They are always gung...
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Service and Support
When we did our last upgrade, we had regular meetings with Elsevier. Everyone provided us with a...
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Functionality and Upgrades
Elsevier's system works how it was designed, and there is a large wealth of information that it...
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Functionality and Upgrades
Elsevier is constantly evolving which best practices should be implemented so that we do not have to...
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Relationship
Elsevier does background work for us and keeps track of the trends. For example, they track where...
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Implementation and Training
Some of Elsevier’s education keeps certain topics separate by disease state. However, having...
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Functionality and Upgrades
Elsevier does a great job with evidence-based content. However, there is a lot of literature about...
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Functionality and Upgrades
The nurses within our organization dislike the system. Using Elsevier's system to maintain...
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Functionality and Upgrades
Elsevier is a good company, but our struggles have been with the content not being customized even...
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Functionality and Upgrades
If we choose to customize Elsevier's system, the upgrades take longer. The upgrades never go as...
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Relationship
Whenever Elsevier tries to sell us something extra, we resist it whether it is good or bad. The...
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Interfacing and Integration
I like Elsevier's care plans and the ability to look at evidence if I want to for best practice...
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Relationship
Most of the time, if something is not related to upgrades, we have to reach out to Elsevier....
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Functionality and Upgrades
The product is good. We have to invest a lot of our own time into making it work, but doing that is...
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Interfacing and Integration
Sometimes Care Planning doesn't match what is in the foundation with our EMR, so trying to keep the...
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Implementation and Training
Our initial training for the system was great. The ongoing training has been a little lacking...
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Functionality and Upgrades
One of our key things is how we streamline documentation for our nurses. We want to really look at...
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Functionality and Upgrades
Elsevier Care Planning is not difficult to use. They have updated the format and processes. The...
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Service and Support
Elsevier is responsive. The primary individual that we work with is very engaged.
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Interfacing and Integration
Elsevier's solution has very good content, but sometimes the solution's integration with our EMR is...
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Lessons Learned
With Care Planning, all of the content that we need for the outcomes we want is there. However,...
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Relationship
We would like Elsevier to take more recommendations for their content and make the system better for...
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Relationship
An executive from Elsevier has been very active with us. They sat in on our meetings and were...
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Functionality and Upgrades
Everything in the health record is being scrutinized for ease of use. There used to be sections...
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Relationship
What is excellent about the Elsevier support is that we can reach out whenever we need to. Even when...
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Relationship
I feel comfortable asking why Elsevier did something or suggesting an idea for improvement. Elsevier...
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Functionality and Upgrades
Elsevier should have pushed us to upgrade sooner. We knew we needed to, but nobody reached out to us...
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ROI / Cost
In the beginning and with our upgrade, Elsevier was very clear about what they were going to do, and...
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ROI / Cost
Care Planning is very well laid out and easy to use. Elsevier has made some really good changes. I...
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