Elsevier Order Sets and Care Plans Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Nurse

Operations, Product

The way Care Planning was built in our EHR in the past was a little clunky with the workflow. It is...

Feb 2024
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Nurse

Product

Driving tangible outcomes is hard to do with Care Planning. I don't think there is anything about...

Feb 2024
||
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Nurse

Product

I have worked with a few other care planning programs. I have noticed some areas where Elsevier can...

Feb 2024
||
(0)
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Director

Product

I appreciate Elsevier’s content. The way Elsevier has put together their entire clinical practice...

Jan 2024
||
(0)
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Director

Operations, Product

A con to Care Planning is that there is a lot of content in the tool, and we have to have a lot of...

Jan 2024
||
(0)
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Director

Operations, Product

I understand the content deeply, so if I were a user, I would give Care Planning a high score....

Jan 2024
||
(0)
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Director

Product

We talk about individualizing the care plans. We have been working on making it easier for nurses to...

Jan 2024
||
(0)
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Director

Relationship

Elsevier is easy to work with and is always trying to improve the product. I see them soliciting...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

Elsevier is great when I reach out to them about Care Planning. They are very responsive when I...

Jan 2024
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(0)
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Analyst/Coordinator

Product

Care Planning provides us with the evidence-based care planning and patient education content that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We have really great support from Elsevier for upgrades. When we go through an upgrade, the vendor...

Jan 2024
||
(0)
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Director

Value

Elsevier avoids charging, and they don't nickel-and-dime us for every little thing.

Dec 2023
||
(0)
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Director

Product

My favorite thing about the system is that Elsevier gives us fairly comprehensive content to select...

Dec 2023
||
(0)
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Director

Product

I can't think of any suggestions for what I would add to or eliminate from the system. I know some...

Dec 2023
||
(0)
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Director

Relationship

The vendor is responsive to our recommendations and answers our questions thoughtfully.

Dec 2023
||
(0)
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Director

Relationship, Operations, Product

The healthcare environment is challenging, and Elsevier, like all of us, needs to help figure out...

Dec 2023
||
(0)
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CNIO

Loyalty, Product

Elsevier's system is very strong when it comes to evidence-based practices. That is absolutely...

Nov 2023
||
(0)
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CNIO

Loyalty

I don't think Elsevier has changed their MO since we have gotten the system. The vendor has just...

Nov 2023
||
(0)
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CNIO

Relationship

We are a rinse-and-repeat shop when it comes to upgrades at this point, but the vendor has always...

Nov 2023
||
(0)
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CNIO

Operations

When it comes to training, it is our fault that we don't take advantage of all of the potential...

Nov 2023
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(0)
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CNIO

Product

Elsevier has a decent product. Our users don't even know that they are using the system. They just...

Nov 2023
||
(0)
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CNIO

Product

I would like the interventions to flow into the assessment piece of the documentation in Care...

Oct 2023
||
(0)
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CNIO

Operations

I liked Elsevier's content when we were trained, but the training was a lot of dumping things into...

Oct 2023
||
(0)
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CNIO

Culture, Relationship

Elsevier has been good to work with. They have good resources, help us prepare, and give us good...

Oct 2023
||
(0)
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CNIO

Loyalty, Product

The trickiest thing we have run into is that when we take Elsevier's content and import it into our...

Oct 2023
||
(0)
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VP/Other Executive

Culture

Our contract negotiations with Elsevier are painful because we buy a lot of things from Elsevier. We...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

We struggled a lot with upgrading the system last year. We expect to receive the same service on the...

Oct 2023
||
(0)
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VP/Other Executive

Operations, Product

I have no idea what Elsevier is doing or what their outcomes will be. I would like to see how to use...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

At one point, we met with someone from Elsevier regularly, but that person had to talk to us at odd...

Oct 2023
||
(0)
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VP/Other Executive

Product

I would tell someone who was interested in Care Planning that they could look at the system, but I...

Oct 2023
||
(0)
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Nurse

Loyalty, Relationship

Our issues have nothing to do with Elsevier. They are with us. Their customer service has been...

Oct 2023
||
(0)
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Nurse

Product, Value

What goes well is that our care plans are comprehensive and Care Planning is a great resource for...

Oct 2023
||
(0)
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Nurse

Product

Some things have to do with how Care Planning integrates into our EMR functionality. That is...

Oct 2023
||
(0)
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Director

Operations, Product

Care Planning is not necessarily intuitive in terms of how to work through the care plan. We have a...

Oct 2023
||
(0)
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Director

Product

What has gone particularly well with Care Planning is the research that goes into it. We can clearly...

Oct 2023
||
(0)
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Nurse

Relationship

We were late to adapt the vendor’s perioperative suite, and I lost my regular support from Elsevier...

Oct 2023
||
(0)
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Nurse

Product

We have been pretty satisfied with the product. End-user adaptation has been difficult, but we are...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have worked closely with Elsevier for many years. Their people are great and have been very good...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Elsevier partners closely with Epic, so when Epic develops new items, Elsevier tries to get us one...

Oct 2023
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(0)
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Analyst/Coordinator

Product

The content in the system is very in-depth. The system has a ton of things in it, and we can do...

Oct 2023
||
(0)
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CNIO

Loyalty, Product

The nature of and the requirements around care planning are changing, and as those change, I don't...

Oct 2023
||
(0)
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CNIO

Operations, Product

Elsevier provides content more than they provide actual functionality with Care Planning, so it is...

Oct 2023
||
(0)
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CNIO

Product

I am dissatisfied with the way other EHRs and CMS approach care planning in general. But Elsevier's...

Oct 2023
||
(0)
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CNIO

Relationship, Operations, Product, Value

The content in the product is well researched and thought out. Implementing that content is not...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

We stay on a pretty routine update cycle with Care Planning to try to get us the latest...

Oct 2023
||
(0)
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Manager

Product

We see problems with Care Planning when the patient goes from the ED to inpatient care, and even...

Sep 2023
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(0)
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Manager

Product

In the areas where there is anesthesia and nursing, Care Planning is really difficult for nurses to...

Sep 2023
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(0)
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Manager

Product

Regarding the flow sheet content in Care Planning, we have some issues with population because...

Sep 2023
||
(0)
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Manager

Product

When the initial assessments in Care Planning are based on a certain chief complaint, some of them...

Sep 2023
||
(0)
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Manager

Product

One of our departments had separate assessments in Care Planning, and we were already used to that...

Sep 2023
||
(0)
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Manager

Product

What I would say about the content in Care Planning for procedural areas is that it is nearly...

Sep 2023
||
(0)
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Manager

Loyalty, Product

I like how the intervention rows are included in flow sheets so that nurses can document their...

Sep 2023
||
(0)
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Manager

Relationship, Product

Elsevier and our EMR vendor are strongly connected and have a really strong relationship, but their...

Sep 2023
||
(0)
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 or  to see details.

CNIO

Relationship, Product

With the care plans, we have to do some back-end work for educational points. Sometimes it is hard...

Sep 2023
||
(0)
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CNIO

Product

Elsevier's product takes a lot of the work out of what we had to do in the old days. The vendor...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Elsevier is exceptional with their training. They consider where we are. They help us figure out...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

A little more work needs to be done with the transitions of care between the inpatient and...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is really quite exceptional. They have steps they usually take. Elsevier makes us feel...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product is very well thought out. It flows into the documentation and is just part of the normal...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture

Generally, Elsevier always provides and always comes through with whatever they say they will do. If...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We submit ideas that we have seen at our facility that might not be in the current content. The...

Aug 2023
||
(0)
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CNIO

Product

The content should be easy to add to Care Planning, and it just isn’t. We end up building the...

Jul 2023
||
(0)
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CNIO

Product

Even though we have some issues with Elsevier, when we compared them to other vendors, Elsevier...

Jul 2023
||
(0)
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CNIO

Operations, Product

When we do upgrades, Elsevier’s tools are not up to par. They keep promising better and better...

Jul 2023
||
(0)
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CNIO

Value

Elsevier charges for everything. We have elected not to take advantage of their services, but they...

Jul 2023
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(0)
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Nurse

Product

We basically used Care Planning the way it was out of the box. However, as we evolved over time, we...

Jun 2023
||
(0)
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Nurse

Product

Care Planning is a good product in theory. The application in our practice is what makes things...

Jun 2023
||
(0)
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Nurse

Relationship

The vendor's executives are accessible, and I have spoken to a handful of them. We have had...

Jun 2023
||
(0)
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Nurse

Product

I know that it is hard to integrate a robust topic of care planning within electronic medical...

Jun 2023
||
(0)
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Director

Relationship

I am really satisfied with Elsevier; however, they seem to be a little slower now. The issue may...

May 2023
||
(0)
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Director

Relationship, Product

We don’t have any problems with Care Planning. The vendor sends updates to remind us of when things...

May 2023
||
(0)
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Director

Relationship, Product

Elsevier works hand in hand with our EMR vendor, so a lot of the groundwork for interoperability is...

May 2023
||
(0)
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Director

Product

I like the concept of Care Planning and the way that Elsevier developed it. I like the clinical...

Apr 2023
||
(0)
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Director

Relationship

The few times I have talked to Elsevier about our issues with Care Planning, they have pointed me...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The integration can be really challenging for our analysts. The way things are mapped behind the...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Elsevier is pretty responsive when we give them feedback.

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

There have been a couple of times when I have asked for revisions that Elsevier says they are going...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Operations

Elsevier has something called Professional Practice Services that we can buy as part of an...

Apr 2023
||
(0)
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Manager

Product

The product has very comprehensive content. Without that content, we would have to write and manage...

Apr 2023
||
(0)
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Manager

Product

Elsevier is getting better software through upgrades. The product used to be laborious, but it is...

Apr 2023
||
(0)
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Manager

Relationship

Elsevier’s support is good. If I call the vendor and ask for things, they try their best. Some...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The biggest struggle is that our nurses hate the care planning tool, and the tool is key to the...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

Elsevier is very responsive. A specific person is assigned to us, and that is really good.

Mar 2023
||
(0)
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Nurse

Operations

When our staff was asking for support, each person got a different answer on how to do the same...

Mar 2023
||
(0)
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Nurse

Relationship

It would be nice if Elsevier would reach out to us rather than waiting for us to reach out to them...

Mar 2023
||
(0)
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Nurse

Operations

The product is phenomenal. I love that I don't have to have somebody on my side making sure that our...

Mar 2023
||
(0)
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Nurse

Relationship

Elsevier’s employees are not good at joining our meetings outside of their own office hours. They...

Mar 2023
||
(0)
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Nurse

Relationship, Operations

Working with Elsevier has been cumbersome. What they are doing sounds like a great concept, but they...

Mar 2023
||
(0)
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Nurse

Relationship, Product

At one point, we had a lot of trouble with the imports. There were a lot of errors coming through,...

Mar 2023
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