Elsevier Order Sets and Care Plans Comments

 

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Current Time Inside Cache Tag Helper: 1/15/2021 7:32:06 AM and Model.EvProductId = 223621

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User Commentary

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Manager

Functionality and Upgrades

We have had some issues, so we have been talking about going back to our previous vendor. Our last...

Jan 2021
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Manager

Functionality and Upgrades

My overall satisfaction with Elsevier is really high because I have worked with other vendors in the...

Dec 2020
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Manager

Service and Support

The professional services team that aids us in implementing changes and improving clinical practice...

Dec 2020
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Manager

Future Outlook

Elsevier is forward looking, and the content of the product is sometimes ahead of what the...

Dec 2020
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Director

Implementation and Training

Regarding training, whenever there is a significant change to the product, I feel like we should be...

Dec 2020
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Director

Interfacing and Integration

Elsevier's product only integrates with our EMR and Elsevier’s other education products. We...

Dec 2020
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Director

Other Observations & Comments

Elsevier is trying to deliver new technology. They are offering a newer version so that whenever the...

Dec 2020
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Director

Functionality and Upgrades

With any computer system, much data is generated, but very little can be reported or retrieved. We...

Dec 2020
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Director

Functionality and Upgrades

We are asked to be a very lean organization, and I don’t believe we have the right number of...

Dec 2020
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Director

Sales and Contracting

Elsevier was always trying to blend into the contract a certain number of hours so that they would...

Dec 2020
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Director

Service and Support

We get our primary support from our reseller. We get a smaller amount of support through Elsevier....

Dec 2020
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Director

Functionality and Upgrades

With some departments, there have been some additional challenges with the content, and that hasn't...

Dec 2020
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Director

ROI / Cost (care and feeding)

I would like to have a person who we could consistently reach out to and who could consistently...

Dec 2020
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Director

Interfacing and Integration

Elsevier has the inpatient solution and a new ambulatory solution. They could improve by having...

Dec 2020
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Director

Functionality and Upgrades

The system meets the majority of our needs. There are gaps sometimes, and those can be caused by our...

Dec 2020
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Director

Service and Support

Elsevier reaches out and lets us know about new things that are coming. In terms of executive...

Dec 2020
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Director

Functionality and Upgrades

My educators are very much in support of the product. Having access to these modules and allowing...

Dec 2020
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Director

Relationship

The product takes a little support to use, but our account representative is incredible and...

Dec 2020
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Director

ROI / Cost (care and feeding)

We always deal with being conscious of cost in this area. We always have to barter with the...

Dec 2020
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CNO

ROI / Cost (care and feeding)

We don't feel that Elsevier charges us for every little thing. We meet with them on a regular basis,...

Dec 2020
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CNO

Interfacing and Integration

Elsevier's system integrates with our EMR and the content that we use. The system is great.

Dec 2020
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CNO

Functionality and Upgrades

Elsevier's system is very intuitive and easy to use. It works well. The vendor does a good job with...

Dec 2020
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CNO

Service and Support

Elsevier and our EMR vendor have created nursing care plans and workflows for COVID-19. Our vendors...

Dec 2020
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Nurse

Technology

Elsevier’s pricing is pretty inclusive. They don’t nickel-and-dime us, and they do very well with...

Dec 2020
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Nurse

Interfacing and Integration

Elsevier’s support and integration into our EMR are really driving what we are doing. Integration is...

Dec 2020
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Nurse

Functionality and Upgrades

Elsevier's solution could be a little more integrated. Elsevier is working hard on improving in that...

Dec 2020
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Analyst/Coordinator

Interfacing and Integration

We get great support from the vendor, especially in their more integrated role with Epic. We only...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We routinely upgrade the system to the newest version. We are on a schedule, but ideally, we would...

Dec 2020
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Analyst/Coordinator

Interfacing and Integration

The integration between Elsevier's solution and other vendors' products isn’t necessarily optimal,...

Dec 2020
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Analyst/Coordinator

Service and Support

The implementation of the product has significantly improved our upgrade process, and it has evolved...

Dec 2020
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Manager

Functionality and Upgrades

With the pandemic and everything right now, there is not a care plan for COVID-19. There are some...

Dec 2020
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Manager

Implementation and Training

Elsevier really broke down the education portion about why inner professional collaboration, why...

Dec 2020
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Director

Interfacing and Integration

Elsevier Care Planning is a good system. It integrates fairly well with our EMR.

Dec 2020
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Director

Functionality and Upgrades

Elsevier Care Planning helps us to comply with CMS regulations in regard to care plans and...

Dec 2020
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Director

Functionality and Upgrades

Elsevier Care Planning gives evidence-based practices to identify what fits for patients and what...

Dec 2020
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VP/Other Executive

Interfacing and Integration

I would recommend Elsevier because the product is very integrated. That is the beauty of it. I don’t...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We are struggling with Elsevier's ambulatory functionality. The vendor is having some growing pains....

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Elsevier released some content regarding COVID-19. So they helped us in that way.

Dec 2020
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VP/Other Executive

Relationship

Elsevier is always trying to sell us something. I think that is the nature of the business. I don’t...

Dec 2020
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VP/Other Executive

Service and Support

I hope Elsevier gets better. I am on the fence with the vendor these days. They have to figure out...

Dec 2020
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Nurse

Other Observations & Comments

The product is good, but we have questions about things, and the vendor hasn't been able to assist...

Nov 2020
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Nurse

Future Outlook

Initially, I wouldn't have purchased the system again. But now, the vendor has made some changes to...

Nov 2020
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Manager

Implementation and Training

The Elsevier team that I interact with for training has always been very receptive to our needs....

Nov 2020
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Director

Functionality and Upgrades

The system does not remain static. I believe Elsevier does content upgrades every six months. We...

Nov 2020
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Director

Service and Support

Elsevier is an evidence-based content vendor, so they do the work for us. They do the research and...

Nov 2020
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Director

Functionality and Upgrades

We had our first The Joint Commission survey within maybe a year and a half of us putting the...

Nov 2020
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Director

Functionality and Upgrades

We have been using the system for years, and it is integrated with our enterprise system. We chose...

Nov 2020
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Director

Interfacing and Integration

When we put the right care plan on and get the right documentation in our flow sheet, we get...

Nov 2020
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Director

Service and Support

We aren't receiving an ROI for the system because our staff members aren't able to use it as...

Nov 2020
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Director

Functionality and Upgrades

I have hope because Elsevier has been diligently working with us. They really do want to get the...

Nov 2020
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Director

Other Observations & Comments

We didn't have any implementation services. There is a purchased service that we chose not to use. I...

Nov 2020
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Director

ROI / Cost (care and feeding)

We have struggled to get an ROI from the product, but it does have the potential to be a wonderful...

Nov 2020
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Director

Functionality and Upgrades

I have had all kinds of people who have tried to work with us. The Elsevier tool could be used as a...

Nov 2020
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Manager

Service and Support

Elsevier makes a big impact on Care Planning. They are always receptive. We have regular calls with...

Nov 2020
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Manager

Functionality and Upgrades

When Elsevier does an upgrade, they update minor things in the care plans or develop new care plans...

Nov 2020
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Manager

Relationship

Elsevier is more than responsive. They have good knowledge of the product. We are very pleased. When...

Nov 2020
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Manager

Functionality and Upgrades

As we admit a patient on the nursing side, we pick a care plan for a diagnosis, and the information...

Nov 2020
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Manager

Service and Support

Elsevier did well supporting us through the COVID-19 crisis. Elsevier came up with some things that...

Nov 2020
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Manager

Interfacing and Integration

Elsevier is integrating with Epic. I would say that this is a good change. It is what we need.

Nov 2020
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Manager

Service and Support

Elsevier's support is not afraid to reach out to us. If we have a general question, or if there is...

Nov 2020
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Manager

Service and Support

Elsevier was the first vendor to offer care planning and education for COVID-19. These were...

Nov 2020
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Manager

Relationship

If we were to try on our own to build what we have in Care Planning, we wouldn't even get close....

Nov 2020
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Manager

Interfacing and Integration

Care Planning is fully integrated with the EHR that we use, and that is really great. Elsevier has...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Because the content is evidence based, the solution is expensive. Elsevier shops tend to have nurses...

Nov 2020
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Manager

Functionality and Upgrades

Elsevier developed very in-depth care planning content, and the content is really good. If we had to...

Nov 2020
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Manager

Functionality and Upgrades

As we go through content and as I get feedback from our subject matter experts, they sometimes say...

Nov 2020
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Manager

Implementation and Training

The vendor came out with some new education topics. They offered abbreviated nursing documentation...

Nov 2020
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Manager

Future Outlook

We have optimization ideas that we have submitted to Elsevier, and we would really like them to look...

Nov 2020
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Director

Service and Support

I would give the vendor a high score for their customer support and their responsiveness to requests...

Aug 2020
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Director

Relationship

I would say that Elsevier keeps their promises. I have had very positive experiences with them. They...

May 2020
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Director

Implementation and Training

Elsevier was phenomenal with our training. With our last big upgrade, we had them very involved in...

May 2020
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Director

Interfacing and Integration

Elsevier delivers their content through our EHR vendor, so we don't receive it directly from...

May 2020
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Director

Functionality and Upgrades

The product is a bit complex for end users. It is maybe a bit more complex than our EHR would have been....

May 2020
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Director

Technology

Some EHR vendors provide customers with care planning products that aren't evidence based, so...

May 2020
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Director

Functionality and Upgrades

Whenever I hear people say that they won't use Elsevier's product, I wonder what they will use...

May 2020
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Director

Relationship

I expect our satisfaction to remain the same. We have had a good update, and I feel like Elsevier is...

May 2020
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Director

Other Observations & Comments

With COVID-19, Elsevier gave us our care plan information early on. We took the update for a...

May 2020
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VP/Other Executive

Functionality and Upgrades

When we were getting ready to go live with our EMR, the EMR vendor didn’t have a lot to offer in...

Apr 2020
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VP/Other Executive

Other Observations & Comments

The nursing plan-of-care space has been problematic for a long time. The heart of the CMS...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Our senior leaders have wanted to undock the Elsevier product from our EMR for a long time and just...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Elsevier's teams have come on-site many times, and they always give the same pitch. I sat down with...

Apr 2020
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VP/Other Executive

Sales and Contracting

My take on Elsevier is that they are an information company, and they are just throwing information...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

When it comes to the quality of the vendor’s support, Elsevier tells the same story over and over...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

In terms of receiving our money’s worth, I would give a negative response to that. For small...

Apr 2020
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VP/Other Executive

Future Outlook

The vendor’s executives are pretty responsive. I am just not buying what they are selling. I plan to...

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor seems to have the right resources with their content team. We were very pleasantly...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We have taken a number of upgrades with the product. There have been drastic improvements. Elsevier...

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

We are very pleased with the quality and support from the vendor in regard to integration. We have...

Mar 2020
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Analyst/Coordinator

Service and Support

There is a robust amount of very good, evidence-based content, but it is challenging for users to...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution does meet most of our needs. When things come up in our state, we communicate those...

Mar 2020
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CNO

Interfacing and Integration

The integration between Elsevier's product and our enterprise vendor's solution is almost seamless....

Jan 2020
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CNO

Functionality and Upgrades

The solution's piece for documentation is much harder to use than other solutions'.

Jan 2020
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CNO

Relationship

I would like Elsevier to work with a third-party vendor to map out the patient education, but...

Jan 2020
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CNO

Technology

Elsevier is delivering new technology on the clinical side pretty well.

Jan 2020
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CNO

Other Observations & Comments

Elsevier's executive involvement is average. We might see the executives at a conference, and they...

Jan 2020
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CNO

Future Outlook

Elsevier is starting to focus more on efficiencies and improvements for the flow sheets and for the...

Jan 2020
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CNO

Functionality and Upgrades

If an organization is going to use a vendor and doesn't want to build and validate content...

Jan 2020
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CNO

Functionality and Upgrades

Elsevier's solution has been and probably will be part of our long-term plans at this point. I have...

Jan 2020
 Helpful

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CNO

Functionality and Upgrades

We go back and forth on whether we want to buy the solution again; we have a love-hate relationship...

Jan 2020
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CNO

Service and Support

During the last upgrade, the vendor devoted more hours so that they could work with us. We had some...

Jan 2020
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CNO

Implementation and Training

Elsevier's implementation services are a bit better than average, but their services aren't perfect...

Jan 2020
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