Elsevier Order Sets and Care Plans
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Analyst/Coordinator

An executive from Elsevier has been very active with us. They sat in on our meetings and were...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Everything in the health record is being scrutinized for ease of use. There used to be sections...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

What is excellent about the Elsevier support is that we can reach out whenever we need to. Even when...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I feel comfortable asking why Elsevier did something or suggesting an idea for improvement. Elsevier...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Elsevier should have pushed us to upgrade sooner. We knew we needed to, but nobody reached out to us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the beginning and with our upgrade, Elsevier was very clear about what they were going to do, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Care Planning is very well laid out and easy to use. Elsevier has made some really good changes. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our flow sheets with Elsevier's content are very clunky. For example, our pain assessment in our EMR...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We almost made the decision as an organization to not renew our contract with Elsevier. We told the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor sent us some representatives to see how Elsevier could improve on their end. However,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The solution would probably meet our needs if our nurses used it, but to them, using the system is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we first started with the system, the vendor regularly asked us how they could help out. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor has improved the system over the years. One of our last upgrades in particular was an...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration between Care Planning and our EMR is great.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Care Planning changes have been very frustrating for the staff because it seems like every...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s technology has not really changed much.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of being proactive, Elsevier’s service is pretty bad. We have gone through a few client...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not necessarily cheap.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I probably would recommend the product because we don't have the internal resources to keep the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We like the product a lot. We especially like that it allows us to refer care plans back to whatever...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we first started on the system, we received training from Elsevier. They were great about that....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Elsevier did not prepare us for some of the impacts of their implementation, and that forced us to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Elsevier has so much content that it overwhelms the users. They do trouble documenting efficiently....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

The vendor has been very supportive. They have also partnered with us on some improvements we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a selection of products, but we wanted to get Elsevier Care Planning because we had other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is working on integration. Sometimes getting where we want to takes a lot of clicks, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is doing very well with delivering new technology, especially with the COVID-19 pandemic....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier doesn't work very much on driving tangible outcomes. That is always challenging.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very satisfied with Elsevier Care Planning. One member of our leadership is very cautious...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier supplies us with resources in the form of videos, references, and summaries. Elsevier works...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier Care Planning works as intended, and we have no issues. Care planning has not been a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we make customizations, there are challenges in making sure that those modifications are built...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Elsevier supports us very well through upgrades and implementations. The vendor always gives me...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier did a good job of implementing the system, but there wasn't a lot of training. Elsevier...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Elsevier has tried to work very hard with us and help us with the Care Planning tools. They have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If anything, Elsevier Care Planning is the best part of what Elsevier provides. Doing what the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have asked to know how to inject new information into our system without relying on a major...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product quality and upgrades are good because the vendor continually manages the evaluation and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I email support, I get a response within a day. And the vendor meets all of their timelines...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does consulting services, and they always try to give us something more, though we have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I definitely recommend Care Planning. I would tell others to take advantage of whatever services...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Elsevier Care Planning is a solid product. It has patient educational materials, and they are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Elsevier did some training for us in the past related to an upgrade. It is a long process to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In nursing school, nurses must write very laborious care plans, so to have what Elsevier provides...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we are creating an education plan for a patient in Care Planning, we can pull educational...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We find the vendor very responsive. We give them requests for additional content to be developed,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't pay for updates. That is part of our subscription. So we don't have additional charges...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has to help us be more efficient in how we deliver and administer care plans. They are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We depend on the product very much. It would be great if we had integration with some of the other...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has been responsive. They can’t be responsive to every one of our needs, but they are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Care Planning is supposed to be related to specific medical diagnoses, and there are some gaps in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have any ongoing training. The training that the vendor offered us initially was so...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The main struggle that we have had with the product over the last few years has been helping our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I think that the solution is very robust and comprehensive. We can attest to its evidence-based...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our operational leaders need to enforce the use of Care Planning and really bring in all of our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier pushes out yearly updates, and I think they even have another interim update throughout the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier does have a customer relationship person who has regular touchpoints with me. They will...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are having conversations about whether we want to continue moving forward with Care Planning. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Care Planning has a lot of reliable content. Elsevier’s content is sourced well. They do their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have definitely had some challenges with requesting things that are no longer active, but I do...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Elsevier content has been integrated into our other vendor’s platform and allows us to do a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When I relay clinical information to Elsevier, the number of people I have to filter through is too...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are a couple of disciplines that Elsevier is not open to feedback on. Rehab, care management,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it came to the actual care planning and education content, we would always bounce back and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Care Planning covers a wide variety of topics within every population, and they have pretty...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We like the patient population tools. We like that Elsevier has tools for every patient population....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had some concerns with Elsevier, but decided to give the solution at least one more go. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is a very costly product, and I am not sure that it adds a lot of value for us. We don't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I do not think that Elsevier keeps all of their promises. They overpromise in how they market Care...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is not clear to me how often Elsevier delivers new technology. They don't seem to upgrade Care...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier's system is the way it is out of the box. The vendor offers to come in and help us, but it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is really not proactive at all. If I were to go to them and ask whether they could build...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love the evidence-based content for clinicians in Care Planning. Clinicians don’t have to research...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can add a care plan and get education and intervention right in Care Planning, and the solution...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Care Planning has great content that helps our clinicians make decisions. We work collaboratively...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Care Planning does connect with our EMR, but I would love to see both systems work together better....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF