Elsevier Order Sets and Care Plans Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 1:25:54 PM and Model.EvProductId = 223621

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User Commentary

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Director

Service and Support

I would give the vendor a high score for their customer support and their responsiveness to requests...

Aug 2020
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Director

Relationship

I would say that Elsevier keeps their promises. I have had very positive experiences with them. They...

May 2020
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Director

Implementation and Training

Elsevier was phenomenal with our training. With our last big upgrade, we had them very involved in...

May 2020
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Director

Interfacing and Integration

Elsevier delivers their content through our EHR vendor, so we don't receive it directly from...

May 2020
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Director

Functionality and Upgrades

The product is a bit complex for end users. It is maybe a bit more complex than our EHR would have been....

May 2020
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Director

Technology

Some EHR vendors provide customers with care planning products that aren't evidence based, so...

May 2020
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Director

Functionality and Upgrades

Whenever I hear people say that they won't use Elsevier's product, I wonder what they will use...

May 2020
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Director

Relationship

I expect our satisfaction to remain the same. We have had a good update, and I feel like Elsevier is...

May 2020
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Director

Other Observations & Comments

With COVID-19, Elsevier gave us our care plan information early on. We took the update for a...

May 2020
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VP/Other Executive

Functionality and Upgrades

When we were getting ready to go live with our EMR, the EMR vendor didn’t have a lot to offer in...

Apr 2020
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VP/Other Executive

Other Observations & Comments

The nursing plan-of-care space has been problematic for a long time. The heart of the CMS...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Our senior leaders have wanted to undock the Elsevier product from our EMR for a long time and just...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Elsevier's teams have come on-site many times, and they always give the same pitch. I sat down with...

Apr 2020
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VP/Other Executive

Sales and Contracting

My take on Elsevier is that they are an information company, and they are just throwing information...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

When it comes to the quality of the vendor’s support, Elsevier tells the same story over and over...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

In terms of receiving our money’s worth, I would give a negative response to that. For small...

Apr 2020
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VP/Other Executive

Future Outlook

The vendor’s executives are pretty responsive. I am just not buying what they are selling. I plan to...

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor seems to have the right resources with their content team. We were very pleasantly...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We have taken a number of upgrades with the product. There have been drastic improvements. Elsevier...

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

We are very pleased with the quality and support from the vendor in regard to integration. We have...

Mar 2020
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Analyst/Coordinator

Service and Support

There is a robust amount of very good, evidence-based content, but it is challenging for users to...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution does meet most of our needs. When things come up in our state, we communicate those...

Mar 2020
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CNO

Interfacing and Integration

The integration between Elsevier's product and our enterprise vendor's solution is almost seamless....

Jan 2020
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CNO

Functionality and Upgrades

The solution's piece for documentation is much harder to use than other solutions'.

Jan 2020
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CNO

Relationship

I would like Elsevier to work with a third-party vendor to map out the patient education, but...

Jan 2020
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CNO

Technology

Elsevier is delivering new technology on the clinical side pretty well.

Jan 2020
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CNO

Other Observations & Comments

Elsevier's executive involvement is average. We might see the executives at a conference, and they...

Jan 2020
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CNO

Future Outlook

Elsevier is starting to focus more on efficiencies and improvements for the flow sheets and for the...

Jan 2020
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CNO

Functionality and Upgrades

If an organization is going to use a vendor and doesn't want to build and validate content...

Jan 2020
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CNO

Functionality and Upgrades

Elsevier's solution has been and probably will be part of our long-term plans at this point. I have...

Jan 2020
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CNO

Functionality and Upgrades

We go back and forth on whether we want to buy the solution again; we have a love-hate relationship...

Jan 2020
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CNO

Service and Support

During the last upgrade, the vendor devoted more hours so that they could work with us. We had some...

Jan 2020
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CNO

Implementation and Training

Elsevier's implementation services are a bit better than average, but their services aren't perfect...

Jan 2020
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CNIO

Interfacing and Integration

Care Planning is completely integrated with our EMR, so our people don't really know what they are...

Jan 2020
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CNIO

Relationship

Elsevier has worked with The Joint Commission specifically on some care-planning things, and that...

Jan 2020
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CNIO

Functionality and Upgrades

We have done a lot of organizational work to make Care Planning successful for us. Users have to...

Jan 2020
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CNIO

Functionality and Upgrades

Elsevier has improved so much lately. It would be great if they could make the updates easier. That...

Jan 2020
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CNIO

Functionality and Upgrades

One thing that Elsevier could improve is the back-end coding. I would like to see Elsevier make the...

Jan 2020
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Nurse

Functionality and Upgrades

The search functionality in Elsevier's product is limited to certain terms. Sometimes users look for...

Nov 2019
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Nurse

Service and Support

Things with Elsevier are going really well. I have had great experiences working with the care...

Nov 2019
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Nurse

ROI / Cost (care and feeding)

Most of Elsevier's services are well worth their dollar in time. However, the cost for each part of...

Nov 2019
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Nurse

Functionality and Upgrades

It is challenging to measure whether the Elsevier product improves outcomes, but I believe it is...

Nov 2019
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Analyst/Coordinator

Relationship

I have a very positive feeling about the vendor. I love their content and think both patients and...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The front-facing part of the tool is not intuitive in terms of searching for things. That...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Our next upgrade will give us a lot more leverage to use the materials and have things available....

Oct 2019
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Analyst/Coordinator

Relationship

We made a good decision to go with Elsevier for their educational product line. From where I sit,...

Oct 2019
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Analyst/Coordinator

Relationship

Generally speaking, the vendor has done what they said they would do. They have had some delays.

Oct 2019
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Analyst/Coordinator

Implementation and Training

We have not received any training from the vendor, but we will get some with our next upgrade.

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The system doesn’t perform well. It was presented in its original scope as mainly a nurse-driven...

Oct 2019
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Manager

Interfacing and Integration

I would recommend the system because it has a couple of opportunities to integrate with other...

Aug 2019
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Manager

Future Outlook

We just went through the evaluation again to see whether we wanted to keep the system. The care-plan...

Aug 2019
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Manager

Other Observations & Comments

We do have a site coordinator, so most of the information comes through that coordinator. I don’t...

Aug 2019
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Director

Functionality and Upgrades

The system’s ease of use got better with the last upgrade. The vendor is redesigning. They are...

Jun 2019
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Director

Implementation and Training

The vendor could improve by doing more frequent updates and expanding the scope of their conferences....

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

It wouldn't have been possible to push so many facilities live without Elsevier because there was so...

Jun 2019
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Analyst/Coordinator

Relationship

There are some things Elsevier could do to prevent some of the issues that arise, but they are...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Around 80% of our troubles involve a certain build, which is the base platform of how we package a...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Elsevier's philosophy on charting and structuring care plans has allowed us to have the evidence we...

Jun 2019
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VP/Other Executive

Implementation and Training

Our rollout was great. The support people from Elsevier were extremely good. They were on the ground...

May 2019
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VP/Other Executive

Relationship

Elsevier’s transformation services were most helpful in the adoption sessions where we determined...

May 2019
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VP/Other Executive

Functionality and Upgrades

There are some complex, high-acuity clinical areas for which Elsevier doesn’t have collateral...

May 2019
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VP/Other Executive

Implementation and Training

Elsevier has more of a reputation for being more complex with end-user documentation than other...

May 2019
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VP/Other Executive

Functionality and Upgrades

Elsevier should continue their focus on offering a longitudinal plan of care across episodes of...

May 2019
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VP/Other Executive

Functionality and Upgrades

Elsevier is a knowledgeable vendor, and they are providing a high level of heavily evidence-based...

May 2019
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VP/Other Executive

Implementation and Training

We purchased Elsevier’s transformation services, and we highly recommend that others do that as...

May 2019
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VP/Other Executive

Functionality and Upgrades

The system is exactly what we thought it would be. Elsevier is extremely responsive, and they give...

May 2019
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VP/Other Executive

Relationship

We have quite a bit of interaction with Elsevier’s director-level resources.

May 2019
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VP/Other Executive

Other Observations & Comments

I don’t know that we have received anything new or different since we installed the initial product.

Mar 2019
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VP/Other Executive

Other Observations & Comments

We had some difficulty when we first installed the product because Elsevier didn’t have some...

Mar 2019
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VP/Other Executive

Other Observations & Comments

It takes constant reinforcement from our coordinators to really help the users use the product....

Mar 2019
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VP/Other Executive

Implementation and Training

We did an additional allotment, and Elsevier wanted to sell us some more hours. But they were...

Mar 2019
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VP/Other Executive

Service and Support

We give regular, formal feedback to Elsevier through their consortium for how to make things better....

Mar 2019
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VP/Other Executive

Functionality and Upgrades

I would not buy Care Planning again, and I wouldn’t recommend it. It is great for nursing, and we...

Mar 2019
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VP/Other Executive

Relationship

We have struggled with an issue in the system. Elsevier came to talk about the difficulties we have...

Mar 2019
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VP/Other Executive

Relationship

I talked with some of the executives when we first implemented, but I haven’t had any regular...

Mar 2019
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VP/Other Executive

Sales and Contracting

Elsevier doesn’t charge for every little thing. The pricing is pretty straightforward.

Mar 2019
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VP/Other Executive

Future Outlook

Care Planning is part of our long-term plan because I don’t want to go through the process of...

Mar 2019
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Director

Implementation and Training

I spend a lot of time trying to get staff members to buy in and educating them about how to use this...

Mar 2019
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Director

Service and Support

We are going to get an upgrade. Elsevier's upgrade support isn't as great as I would like it to be....

Mar 2019
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Director

Service and Support

In the past, Elsevier had a consortium. They may still have one. I don't know. But we aren't...

Mar 2019
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Director

Service and Support

Upgrade support from Elsevier is limited to a certain amount of hours. I don't know how they track...

Mar 2019
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Director

Functionality and Upgrades

Elsevier did away with what is called the process capability index. They have also driven all the...

Mar 2019
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