Elsevier Order Sets and Care Plans
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Joe VanDeGraaff
Research Director
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User Commentary

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CEO/President

Relationship

We have been very satisfied with Elsevier. They have been a good company, and they have good...

Oct 2022
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Nurse

Service and Support

Elsevier doesn’t tend to work well when we suggest changes from a clinical standpoint. A lot of...

Oct 2022
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Nurse

ROI / Cost (care and feeding)

We have no outcomes directly related to the product

Oct 2022
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Nurse

Functionality and Upgrades

I like the ability to customize different care plans for the patients. I also like that the product...

Oct 2022
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Nurse

Functionality and Upgrades

Elsevier doesn’t really offer training. The workflow for maintaining the care plans is clunky and...

Oct 2022
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Director

Implementation and Training

Elsevier doesn't provide any support. We are no longer considered a new customer even though we are...

Oct 2022
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Director

Functionality and Upgrades

The system doesn't meet all our needs. For example. COVID-19 came up and was a different entity than...

Oct 2022
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Director

Interfacing and Integration

The fact that Elsevier's system is integrated with all the nursing documentation is so helpful....

Oct 2022
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Director

Lessons Learned

I would like for Elsevier to have some flexible teams that could come in and help a bit with...

Oct 2022
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Analyst/Coordinator

Service and Support

We struggle a bit with getting support when we reach out because it is not 100% clear how we should...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the solution's strengths is that the product is evidence based. That helps us stay up-to-date...

Sep 2022
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Analyst/Coordinator

Relationship

One of our challenges is trying to stay up-to-date on the changes. We don't get communication about...

Sep 2022
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Director

Service and Support

One of the things the vendor provides us with is best practice material. They do a lot of canvassing...

Aug 2022
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Director

Functionality and Upgrades

The amount of information Elsevier's system offers is encyclopedic; it has a lot of care standards....

Aug 2022
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Director

Other Observations & Comments

The wealth of information within Elsevier's system can be daunting to an end user sometimes. There...

Aug 2022
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Director

Lessons Learned

One thing that is challenging with Elsevier's system is that upgrades are not as simple as putting a...

Aug 2022
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Director

Service and Support

If I run across a problem or question, we have an Elsevier coordinator to whom we can drop a line,...

Aug 2022
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Director

Functionality and Upgrades

Elsevier's system helps us meet our outcomes in a way that we are able to exhibit customized...

Aug 2022
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Director

Lessons Learned

One cautionary statement I would have for people wanting to buy Elsevier's system is that sometimes...

Aug 2022
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Director

Sales and Contracting

Elsevier should be sensitive about perpetually trying to upsell their clients. They are always gung...

Aug 2022
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Director

Service and Support

When we did our last upgrade, we had regular meetings with Elsevier. Everyone provided us with a...

Aug 2022
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Director

Functionality and Upgrades

Elsevier's system works how it was designed, and there is a large wealth of information that it...

Aug 2022
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Director

Functionality and Upgrades

Elsevier is constantly evolving which best practices should be implemented so that we do not have to...

Aug 2022
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CNIO

Relationship

Elsevier does background work for us and keeps track of the trends. For example, they track where...

Aug 2022
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CNIO

Implementation and Training

Some of Elsevier’s education keeps certain topics separate by disease state. However, having...

Aug 2022
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CNIO

Functionality and Upgrades

Elsevier does a great job with evidence-based content. However, there is a lot of literature about...

Aug 2022
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CNIO

Functionality and Upgrades

The nurses within our organization dislike the system. Using Elsevier's system to maintain...

Aug 2022
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CNIO

Functionality and Upgrades

Elsevier is a good company, but our struggles have been with the content not being customized even...

Aug 2022
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CNIO

Functionality and Upgrades

If we choose to customize Elsevier's system, the upgrades take longer. The upgrades never go as...

Aug 2022
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CNIO

Relationship

Whenever Elsevier tries to sell us something extra, we resist it whether it is good or bad. The...

Aug 2022
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Director

Interfacing and Integration

I like Elsevier's care plans and the ability to look at evidence if I want to for best practice...

Jul 2022
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Director

Relationship

Most of the time, if something is not related to upgrades, we have to reach out to Elsevier....

Jul 2022
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Director

Functionality and Upgrades

The product is good. We have to invest a lot of our own time into making it work, but doing that is...

Jul 2022
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Director

Interfacing and Integration

Sometimes Care Planning doesn't match what is in the foundation with our EMR, so trying to keep the...

Jul 2022
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Director

Implementation and Training

Our initial training for the system was great. The ongoing training has been a little lacking...

Jul 2022
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Director

Functionality and Upgrades

One of our key things is how we streamline documentation for our nurses. We want to really look at...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Elsevier Care Planning is not difficult to use. They have updated the format and processes. The...

Jul 2022
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VP/Other Executive

Service and Support

Elsevier is responsive. The primary individual that we work with is very engaged.

Jul 2022
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Manager

Interfacing and Integration

Elsevier's solution has very good content, but sometimes the solution's integration with our EMR is...

Jun 2022
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Manager

Lessons Learned

With Care Planning, all of the content that we need for the outcomes we want is there. However,...

Jun 2022
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Manager

Relationship

We would like Elsevier to take more recommendations for their content and make the system better for...

Jun 2022
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Analyst/Coordinator

Relationship

An executive from Elsevier has been very active with us. They sat in on our meetings and were...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Everything in the health record is being scrutinized for ease of use. There used to be sections...

May 2022
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Analyst/Coordinator

Relationship

What is excellent about the Elsevier support is that we can reach out whenever we need to. Even when...

May 2022
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Analyst/Coordinator

Relationship

I feel comfortable asking why Elsevier did something or suggesting an idea for improvement. Elsevier...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Elsevier should have pushed us to upgrade sooner. We knew we needed to, but nobody reached out to us...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

In the beginning and with our upgrade, Elsevier was very clear about what they were going to do, and...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Care Planning is very well laid out and easy to use. Elsevier has made some really good changes. I...

May 2022
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Nurse

Functionality and Upgrades

Our flow sheets with Elsevier's content are very clunky. For example, our pain assessment in our EMR...

Mar 2022
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Nurse

Relationship

We almost made the decision as an organization to not renew our contract with Elsevier. We told the...

Mar 2022
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Nurse

Service and Support

The vendor sent us some representatives to see how Elsevier could improve on their end. However,...

Mar 2022
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Nurse

Functionality and Upgrades

The solution would probably meet our needs if our nurses used it, but to them, using the system is...

Mar 2022
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Nurse

Relationship

When we first started with the system, the vendor regularly asked us how they could help out. We...

Mar 2022
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Nurse

Functionality and Upgrades

The vendor has improved the system over the years. One of our last upgrades in particular was an...

Mar 2022
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Director

Interfacing and Integration

The integration between Care Planning and our EMR is great.

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The Care Planning changes have been very frustrating for the staff because it seems like every...

Mar 2022
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Director

Other Observations & Comments

The vendor’s technology has not really changed much.

Mar 2022
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Director

Relationship

In terms of being proactive, Elsevier’s service is pretty bad. We have gone through a few client...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

The product is not necessarily cheap.

Mar 2022
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Director

ROI / Cost (care and feeding)

I probably would recommend the product because we don't have the internal resources to keep the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We like the product a lot. We especially like that it allows us to refer care plans back to whatever...

Mar 2022
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Analyst/Coordinator

Implementation and Training

When we first started on the system, we received training from Elsevier. They were great about that....

Mar 2022
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CNIO

Implementation and Training

Elsevier did not prepare us for some of the impacts of their implementation, and that forced us to...

Mar 2022
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CNIO

Functionality and Upgrades

Elsevier has so much content that it overwhelms the users. They do trouble documenting efficiently....

Mar 2022
||
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CNIO

Relationship

The vendor has been very supportive. They have also partnered with us on some improvements we have...

Mar 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We had a selection of products, but we wanted to get Elsevier Care Planning because we had other...

Mar 2022
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Director

Interfacing and Integration

Elsevier is working on integration. Sometimes getting where we want to takes a lot of clicks, but...

Mar 2022
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Director

Technology

Elsevier is doing very well with delivering new technology, especially with the COVID-19 pandemic....

Mar 2022
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Director

Relationship

Elsevier doesn't work very much on driving tangible outcomes. That is always challenging.

Mar 2022
||
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Director

Service and Support

We are very satisfied with Elsevier Care Planning. One member of our leadership is very cautious...

Mar 2022
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(0)
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Director

Implementation and Training

Elsevier supplies us with resources in the form of videos, references, and summaries. Elsevier works...

Mar 2022
||
(0)
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Director

Service and Support

Elsevier Care Planning works as intended, and we have no issues. Care planning has not been a...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

If we make customizations, there are challenges in making sure that those modifications are built...

Mar 2022
||
(0)
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Analyst/Coordinator

Service and Support

Elsevier supports us very well through upgrades and implementations. The vendor always gives me...

Feb 2022
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(0)
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Nurse

Implementation and Training

Elsevier did a good job of implementing the system, but there wasn't a lot of training. Elsevier...

Feb 2022
||
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VP/Other Executive

Service and Support

Elsevier has tried to work very hard with us and help us with the Care Planning tools. They have...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

If anything, Elsevier Care Planning is the best part of what Elsevier provides. Doing what the...

Jan 2022
||
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Analyst/Coordinator

Relationship

We have asked to know how to inject new information into our system without relying on a major...

Jan 2022
||
(0)
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Director

Technology

The product quality and upgrades are good because the vendor continually manages the evaluation and...

Jan 2022
||
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Director

Relationship

When I email support, I get a response within a day. And the vendor meets all of their timelines...

Jan 2022
||
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Director

ROI / Cost (care and feeding)

The vendor does consulting services, and they always try to give us something more, though we have...

Jan 2022
||
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Director

Service and Support

I definitely recommend Care Planning. I would tell others to take advantage of whatever services...

Jan 2022
||
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CIO

Functionality and Upgrades

Elsevier Care Planning is a solid product. It has patient educational materials, and they are...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Elsevier did some training for us in the past related to an upgrade. It is a long process to...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

In nursing school, nurses must write very laborious care plans, so to have what Elsevier provides...

Dec 2021
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Director

Functionality and Upgrades

When we are creating an education plan for a patient in Care Planning, we can pull educational...

Dec 2021
||
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Director

Service and Support

We find the vendor very responsive. We give them requests for additional content to be developed,...

Dec 2021
||
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Director

ROI / Cost (care and feeding)

We don't pay for updates. That is part of our subscription. So we don't have additional charges...

Dec 2021
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Director

Relationship

Elsevier has to help us be more efficient in how we deliver and administer care plans. They are...

Dec 2021
||
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Director

Interfacing and Integration

We depend on the product very much. It would be great if we had integration with some of the other...

Dec 2021
||
(0)
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Director

Service and Support

Elsevier has been responsive. They can’t be responsive to every one of our needs, but they are...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Care Planning is supposed to be related to specific medical diagnoses, and there are some gaps in...

Dec 2021
||
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Director

Implementation and Training

We don’t have any ongoing training. The training that the vendor offered us initially was so...

Dec 2021
||
(0)
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Nurse

Functionality and Upgrades

The main struggle that we have had with the product over the last few years has been helping our...

Dec 2021
||
(0)
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Nurse

Interfacing and Integration

I think that the solution is very robust and comprehensive. We can attest to its evidence-based...

Dec 2021
||
(0)
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Nurse

Other Observations & Comments

Our operational leaders need to enforce the use of Care Planning and really bring in all of our...

Dec 2021
||
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