Elsevier Order Sets and Care Plans Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Elsevier seems to be very attentive. They want to be very attentive, but at the same time, they seem...
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Operations, Product
Elsevier would prefer that we take each upgrade with their releases. The upgrades are so cumbersome...
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Relationship, Product, Value
Elsevier is very into their professional services, which we don't use because care planning is...
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Operations
I want to rate Elsevier fairly low for implementations. To be fair to Elsevier, the problems are...
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Relationship
Elsevier's executives come when we want them to. They are there. One executive is in a lot of our...
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Product
Things with Elsevier have not been going so well. We have had discussions with them regarding...
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Operations
Elsevier's training rates poorly. They really haven't even given us new materials. They keep sending...
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Product
I would say that the biggest strengths of Care Planning are the evidence-based content, the design...
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Product
Care Planning has an evidence-based, seamless design. I think Elsevier’s professional practice...
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Relationship
For improvement, I think Elsevier could do a touch better on their request-for-enhancement process...
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Value
I can't tell the vendor what to invent. If they invented something that just read my mind, then I...
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Relationship, Operations
Elsevier is pretty supportive during go-lives. They have made some recent changes where they do make...
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Operations
Care Planning does what we expect it to do in the way it was described and intended. Everything is...
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Product
People are very confused by Care Planning. It is pretty automated, but it still is confusing. A lot...
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Relationship
The vendor definitely gives us a heads-up. I'm usually working directly with an executive with Care...
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Value
The tendency to charge for everything seems to be changing a little with vendors, but Elsevier...
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Relationship, Operations, Product
I would like to see more assistance from Elsevier for upgrades rather than our team having to do so...
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Culture, Product
We don't find surprises in the solution. The vendor tells us what it will do and what it won't do....
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Product
There are a lot of clicks in the solution, but I don't see a way of getting around that and still...
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Operations, Product
The way Care Planning was built in our EHR in the past was a little clunky with the workflow. It is...
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Product
Driving tangible outcomes is hard to do with Care Planning. I don't think there is anything about...
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Product
I have worked with a few other care planning programs. I have noticed some areas where Elsevier can...
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Product
I appreciate Elsevier’s content. The way Elsevier has put together their entire clinical practice...
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Operations, Product
A con to Care Planning is that there is a lot of content in the tool, and we have to have a lot of...
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Operations, Product
I understand the content deeply, so if I were a user, I would give Care Planning a high score....
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Product
We talk about individualizing the care plans. We have been working on making it easier for nurses to...
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Relationship
Elsevier is easy to work with and is always trying to improve the product. I see them soliciting...
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Relationship
Elsevier is great when I reach out to them about Care Planning. They are very responsive when I...
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Product
Care Planning provides us with the evidence-based care planning and patient education content that...
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Relationship, Operations, Product
We have really great support from Elsevier for upgrades. When we go through an upgrade, the vendor...
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Value
Elsevier avoids charging, and they don't nickel-and-dime us for every little thing.
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Product
My favorite thing about the system is that Elsevier gives us fairly comprehensive content to select...
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Product
I can't think of any suggestions for what I would add to or eliminate from the system. I know some...
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Relationship
The vendor is responsive to our recommendations and answers our questions thoughtfully.
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Relationship, Operations, Product
The healthcare environment is challenging, and Elsevier, like all of us, needs to help figure out...
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Loyalty, Product
Elsevier's system is very strong when it comes to evidence-based practices. That is absolutely...
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Loyalty
I don't think Elsevier has changed their MO since we have gotten the system. The vendor has just...
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Relationship
We are a rinse-and-repeat shop when it comes to upgrades at this point, but the vendor has always...
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Operations
When it comes to training, it is our fault that we don't take advantage of all of the potential...
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Product
Elsevier has a decent product. Our users don't even know that they are using the system. They just...
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Product
I would like the interventions to flow into the assessment piece of the documentation in Care...
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Operations
I liked Elsevier's content when we were trained, but the training was a lot of dumping things into...
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Culture, Relationship
Elsevier has been good to work with. They have good resources, help us prepare, and give us good...
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Loyalty, Product
The trickiest thing we have run into is that when we take Elsevier's content and import it into our...
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Culture
Our contract negotiations with Elsevier are painful because we buy a lot of things from Elsevier. We...
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Loyalty
We struggled a lot with upgrading the system last year. We expect to receive the same service on the...
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Operations, Product
I have no idea what Elsevier is doing or what their outcomes will be. I would like to see how to use...
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Relationship
At one point, we met with someone from Elsevier regularly, but that person had to talk to us at odd...
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Product
I would tell someone who was interested in Care Planning that they could look at the system, but I...
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Loyalty, Relationship
Our issues have nothing to do with Elsevier. They are with us. Their customer service has been...
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Product, Value
What goes well is that our care plans are comprehensive and Care Planning is a great resource for...
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Product
Some things have to do with how Care Planning integrates into our EMR functionality. That is...
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Operations, Product
Care Planning is not necessarily intuitive in terms of how to work through the care plan. We have a...
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Product
What has gone particularly well with Care Planning is the research that goes into it. We can clearly...
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Relationship
We were late to adapt the vendor’s perioperative suite, and I lost my regular support from Elsevier...
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Product
We have been pretty satisfied with the product. End-user adaptation has been difficult, but we are...
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Relationship, Product
We have worked closely with Elsevier for many years. Their people are great and have been very good...
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Relationship
Elsevier partners closely with Epic, so when Epic develops new items, Elsevier tries to get us one...
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Product
The content in the system is very in-depth. The system has a ton of things in it, and we can do...
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Loyalty, Product
The nature of and the requirements around care planning are changing, and as those change, I don't...
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Operations, Product
Elsevier provides content more than they provide actual functionality with Care Planning, so it is...
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Product
I am dissatisfied with the way other EHRs and CMS approach care planning in general. But Elsevier's...
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Relationship, Operations, Product, Value
The content in the product is well researched and thought out. Implementing that content is not...
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Product
We stay on a pretty routine update cycle with Care Planning to try to get us the latest...
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