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Elsevier Order Sets and Care Plans Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Analyst/Coordinator

When it came to the actual care planning and education content, we would always bounce back and...

Jul 2021
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Analyst/Coordinator

Care Planning covers a wide variety of topics within every population, and they have pretty...

Jul 2021
||
(0)
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VP/Other Executive

We like the patient population tools. We like that Elsevier has tools for every patient population....

Jul 2021
||
(0)
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Director

We had some concerns with Elsevier, but decided to give the solution at least one more go. The...

Jul 2021
||
(0)
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Director

Elsevier is a very costly product, and I am not sure that it adds a lot of value for us. We don't...

Jul 2021
||
(0)
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 or  to see details.

Director

I do not think that Elsevier keeps all of their promises. They overpromise in how they market Care...

Jul 2021
||
(0)
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Director

It is not clear to me how often Elsevier delivers new technology. They don't seem to upgrade Care...

Jul 2021
||
(0)
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 or  to see details.

Director

Elsevier's system is the way it is out of the box. The vendor offers to come in and help us, but it...

Jul 2021
||
(0)
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Director

Elsevier is really not proactive at all. If I were to go to them and ask whether they could build...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I love the evidence-based content for clinicians in Care Planning. Clinicians don’t have to research...

Jul 2021
||
(0)
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Analyst/Coordinator

We can add a care plan and get education and intervention right in Care Planning, and the solution...

Jul 2021
||
(0)
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Analyst/Coordinator

Care Planning has great content that helps our clinicians make decisions. We work collaboratively...

Jul 2021
||
(0)
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Analyst/Coordinator

Care Planning does connect with our EMR, but I would love to see both systems work together better....

Jul 2021
||
(0)
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 or  to see details.

Director

Care Planning does inter-disciplinary pieces very well, but it doesn't really fit workflows into the...

May 2021
||
(0)
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Director

Care Planning is pretty expensive, and it has licensing and maintenance charges. The licensing...

May 2021
||
(0)
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Director

We did a recent upgrade that went more smoothly than normal, but we still had some issues. There...

May 2021
||
(0)
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 or  to see details.

Director

Care Planning is part of our long-term plans as long as we commit fully to the education plans that...

May 2021
||
(0)
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 or  to see details.

Director

We have downgraded the amount of content that we are purchasing from Elsevier. When we first...

May 2021
||
(0)
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Director

One of the reasons that we selected this system was to challenge the way that we were documenting...

May 2021
||
(0)
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Director

Elsevier meets with us on a regular basis. They haven't been charging us for that because we just...

May 2021
||
(0)
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Director

During our initial implementation, Elsevier was very responsive and helpful. They provided us with...

May 2021
||
(0)
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Director

I haven't had much executive involvement with Elsevier recently. There was one individual who was...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some outcomes that we hoped to achieve with Elsevier that still haven't come to fruition....

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I feel confident in working with our Elsevier contacts. A representative from their executive team...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would buy Care Planning again. We consider Elsevier to be one of the leaders in their area, and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Elsevier is very responsive when we have questions about Care Planning. When we give them...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We are very satisfied with Care Planning. It exceeds our needs. It gives us strong evidence and...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The thing about Elsevier that is 50/50 is the documentation that they provide and the balance...

Apr 2021
||
(0)
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Analyst/Coordinator

Elsevier is up front with us, and we get exactly what they are promising to deliver. They provide us...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had a good experience. When we implemented the system, Elsevier provided us with training. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Care Planning is a tool that I would purchase again. Having the evidence-based content and the care...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have integrated the flow sheets in Care Planning and we are going to move forward with this...

Mar 2021
||
(0)
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 or  to see details.

Director

Our experience with Elsevier has been solid. They have been great. I know they have something on...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The care-planning product is multidisciplinary. The tools are available to anyone internally who...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has been very responsive when we have shared things with them. We have been very happy with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has a lot of content. They are a healthcare publishing company. Their methodology seems to...

Mar 2021
||
(0)
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 or  to see details.

Manager

We have had some issues, so we have been talking about going back to our previous vendor. Our last...

Jan 2021
||
(0)
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 or  to see details.

Manager

My overall satisfaction with Elsevier is really high because I have worked with other vendors in the...

Dec 2020
||
(0)
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 or  to see details.

Manager

The professional services team that aids us in implementing changes and improving clinical practice...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier is forward looking, and the content of the product is sometimes ahead of what the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Regarding training, whenever there is a significant change to the product, I feel like we should be...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier's product only integrates with our EMR and Elsevier’s other education products. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is trying to deliver new technology. They are offering a newer version so that whenever the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With any computer system, much data is generated, but very little can be reported or retrieved. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are asked to be a very lean organization, and I don’t believe we have the right number of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier was always trying to blend into the contract a certain number of hours so that they would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get our primary support from our reseller. We get a smaller amount of support through Elsevier....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With some departments, there have been some additional challenges with the content, and that hasn't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to have a person who we could consistently reach out to and who could consistently...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has the inpatient solution and a new ambulatory solution. They could improve by having...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system meets the majority of our needs. There are gaps sometimes, and those can be caused by our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier reaches out and lets us know about new things that are coming. In terms of executive...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My educators are very much in support of the product. Having access to these modules and allowing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product takes a little support to use, but our account representative is incredible and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We always deal with being conscious of cost in this area. We always have to barter with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We don't feel that Elsevier charges us for every little thing. We meet with them on a regular basis,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Elsevier's system integrates with our EMR and the content that we use. The system is great.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Elsevier's system is very intuitive and easy to use. It works well. The vendor does a good job with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Elsevier and our EMR vendor have created nursing care plans and workflows for COVID-19. Our vendors...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier’s pricing is pretty inclusive. They don’t nickel-and-dime us, and they do very well with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier’s support and integration into our EMR are really driving what we are doing. Integration is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier's solution could be a little more integrated. Elsevier is working hard on improving in that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We get great support from the vendor, especially in their more integrated role with Epic. We only...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We routinely upgrade the system to the newest version. We are on a schedule, but ideally, we would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The integration between Elsevier's solution and other vendors' products isn’t necessarily optimal,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The implementation of the product has significantly improved our upgrade process, and it has evolved...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the pandemic and everything right now, there is not a care plan for COVID-19. There are some...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier really broke down the education portion about why inner professional collaboration, why...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier Care Planning is a good system. It integrates fairly well with our EMR.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier Care Planning helps us to comply with CMS regulations in regard to care plans and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier Care Planning gives evidence-based practices to identify what fits for patients and what...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend Elsevier because the product is very integrated. That is the beauty of it. I don’t...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are struggling with Elsevier's ambulatory functionality. The vendor is having some growing pains....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Elsevier released some content regarding COVID-19. So they helped us in that way.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Elsevier is always trying to sell us something. I think that is the nature of the business. I don’t...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I hope Elsevier gets better. I am on the fence with the vendor these days. They have to figure out...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The product is good, but we have questions about things, and the vendor hasn't been able to assist...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Initially, I wouldn't have purchased the system again. But now, the vendor has made some changes to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Elsevier team that I interact with for training has always been very receptive to our needs....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does not remain static. I believe Elsevier does content upgrades every six months. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is an evidence-based content vendor, so they do the work for us. They do the research and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had our first The Joint Commission survey within maybe a year and a half of us putting the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been using the system for years, and it is integrated with our enterprise system. We chose...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we put the right care plan on and get the right documentation in our flow sheet, we get...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't receiving an ROI for the system because our staff members aren't able to use it as...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have hope because Elsevier has been diligently working with us. They really do want to get the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We didn't have any implementation services. There is a purchased service that we chose not to use. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have struggled to get an ROI from the product, but it does have the potential to be a wonderful...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had all kinds of people who have tried to work with us. The Elsevier tool could be used as a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier makes a big impact on Care Planning. They are always receptive. We have regular calls with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Elsevier does an upgrade, they update minor things in the care plans or develop new care plans...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier is more than responsive. They have good knowledge of the product. We are very pleased. When...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As we admit a patient on the nursing side, we pick a care plan for a diagnosis, and the information...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier did well supporting us through the COVID-19 crisis. Elsevier came up with some things that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier is integrating with Epic. I would say that this is a good change. It is what we need.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier's support is not afraid to reach out to us. If we have a general question, or if there is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier was the first vendor to offer care planning and education for COVID-19. These were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we were to try on our own to build what we have in Care Planning, we wouldn't even get close....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Care Planning is fully integrated with the EHR that we use, and that is really great. Elsevier has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because the content is evidence based, the solution is expensive. Elsevier shops tend to have nurses...

Nov 2020
||
(0)
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 or  to see details.

Manager

Elsevier developed very in-depth care planning content, and the content is really good. If we had to...

Nov 2020
||
(0)
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 or  to see details.

Manager

As we go through content and as I get feedback from our subject matter experts, they sometimes say...

Nov 2020
||
(0)
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 or  to see details.

Manager

The vendor came out with some new education topics. They offered abbreviated nursing documentation...

Nov 2020
||
(0)
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Manager

We have optimization ideas that we have submitted to Elsevier, and we would really like them to look...

Nov 2020
||
(0)
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Director

I would give the vendor a high score for their customer support and their responsiveness to requests...

Aug 2020
||
(0)
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 or  to see details.

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