EnableComp Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations
EnableComp could improve their internal training. We do a good job of getting into an agreement...
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Relationship, Operations
EnableComp is easy to work with and flexible. I like EnableComp’s flexibility both in their ongoing...
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Relationship, Services
I have very high expectations, but I would have to say EnableComp consistently exceeds my...
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Loyalty, Operations
The entire setup process was difficult to deal with because EnableComp honestly did not understand...
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Services
EnableComp is newer to working with out-of-state Medicaid, and I’m uncomfortable with them having...
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Services
The firm’s reporting on workers’ compensation is thorough. It gives me all the sections on dealing...
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Relationship, Services
When we signed on with the firm, they were a different company. They have since been bought out....
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Relationship, Operations
EnableComp is doing a good job with our claims, and we appreciate working with them. I wouldn’t know...
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Services
EnableComp is really good with collections and keeping up with accounts. We had a bunch of workers'...
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Relationship
I have some contacts at EnableComp who I reach out to quite a bit, and they reach out to me as well....
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Operations
EnableComp has their interests at heart more so than mine. With third-party liability claims, the...
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Relationship
I reached out to EnableComp to see whether they could change something on their reporting, and I...
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Services
The only thing I'm not very satisfied with is that EnableComp has assigned a new legal person to...
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Relationship, Services
No matter how well EnableComp does with VA and workers' comp claims, if they do any line of service...
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Relationship
EnableComp is fair with how they work and what they charge for. We have really good communication...
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Services
The only thing that we see every once in a while that could be improved on EnableComp’s end is that...
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Relationship
EnableComp works well, and they are willing to collaborate. When we look at a vendor for complex...
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Relationship, Services
The reporting from EnableComp is adequate. It is not the kind of reporting that we can take back to...
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Services
EnableComp is very good at performing VA claims. Each claim is very niche, and EnableComp seems to...
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Services
We want EnableComp to bring things to the table that we don’t know about because we need as much...
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Loyalty, Services
We are absolutely dissatisfied with how well EnableComp performs with motor vehicle accident (MVA)...
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Relationship
Since we got through the sales cycle, we haven't really seen anyone from EnableComp.
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Relationship, Services
Since the recent acquisition, I haven't really noticed any changes in operations. I think a lot of...
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Value
What we are really focused on is collection rates; that is the metric that means the most. We talk a...
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Relationship
I would highly recommend EnableComp. We are thoroughly pleased with EnableComp's work, follow-up,...
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Relationship
EnableComp acquired a firm that we were working with, and there was some time that we allowed for...
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Services
EnableComp’s 0–30 collection rate is good. If a clean claim goes out, the firm collects it fairly...
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Loyalty, Relationship
We decided to move away from EnableComp because the firm was not proactive and did not involve their...
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Relationship, Services
I like the fact that EnableComp handles things from start to finish and that we very rarely have to...
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Relationship
I like the fact that EnableComp meets with us regularly. When the firm was Argos Health, it was hard...
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Relationship
I would like EnableComp’s initial follow-up to be a little more timely. When they first receive the...
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Value
While the firm has the authority to negotiate claim values, they do have a tendency to try and...
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Relationship
The consultants are constantly changing. It is difficult when we work with one person and then that...
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Relationship, Relationship
EnableComp does an excellent job with workers' compensation. I think that is because they have been...
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Loyalty, Loyalty, Relationship, Relationship
As EnableComp expands into new categories, I think they struggle at the beginning. But because of...
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Relationship, Relationship
EnableComp is very responsive. A lot of times, we are constantly chasing vendors. In some respects,...
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Relationship, Relationship, Services, Services
EnableComp has been producing. We are still working on reconciliation processes and trying to...
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Value, Value
EnableComp does not charge for every little thing. They are very reasonable. Sometimes, EnableComp...
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Operations, Operations
I had a bit of a struggle with the technical portion of the implementation. The firm's team was...
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Relationship, Relationship
EnableComp is a solid partner. When I have a good, strong relationship, I call the other party my...
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Relationship, Relationship
EnableComp is experienced and knowledgeable in a certain space, and that is the biggest portion of...
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Relationship, Relationship
A strength of the firm is they are very flexible. If we change anything on the system or implement a...
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Relationship, Relationship, Services, Services
EnableComp’s core strength is that they do a very good job of reporting. The reporting is not overly...
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Relationship, Relationship, Services, Services
EnableComp has spent a lot of time in the complex claims space, so they do a good job of identifying...
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Relationship, Relationship, Services, Services
I have always found that EnableComp has been very easy to work with. They are consistently trying to...
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Relationship, Relationship, Operations
EnableComp needs to escalate opportunities more quickly. If EnableComp feels like something is an...
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Relationship, Relationship, Services, Services
There is a lot of consistency with EnableComp, and I really appreciate that, but the Medicaid work...
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Relationship, Relationship, Services, Services
EnableComp really stays in the know about what is happening with complex claims services. EnableComp...
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Relationship, Relationship
EnableComp's biggest strengths are communication and workers' compensation. The firm knows the fee...
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Services, Value
One way the firm could improve would be to net down our accounts in a more timely manner for our...
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Relationship, Relationship, Value, Value
EnableComp is definitely a trusted partner. We know that they will do the right thing and take care...
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Relationship, Relationship
I don't speak with our representative from EnableComp much anymore. But early on, when they were...
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Relationship, Relationship, Services, Services
Things are going well with EnableComp. They always deliver on what they say they are going to do....
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Relationship, Relationship, Value
EnableComp has done an exceptional job on all of the areas that we have them working. They are...
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Loyalty, Loyalty, Relationship, Relationship
Everything is going pretty well with EnableComp. We went with them because they excel in workers’...
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Services, Value
The firm is always looking at our contracts, coming back, and showing us what we should add to our...
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Relationship, Relationship, Operations, Operations, Services, Services
EnableComp performs well and does quality work. They are the best in the workers’ compensation...
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Operations, Operations
EnableComp could improve their onboarding process. The firm can only hardwire things to an extent...
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Services
In one area, the firm didn't communicate well with us. We gave them the opportunity to bill...
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Relationship, Relationship
I don't have communication with the firm. I need someone who will tell me what we are doing wrong...
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Relationship, Relationship
We have one contact with the firm that is very good. If I send them an issue, they get it fixed immediately....
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Relationship
EnableComp is very responsive. They are great to work with and are very accommodating. The firm...
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Relationship
I would tell the firm to work better on planning their strategy for action planning for probable...
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Relationship, Relationship, Services, Services
EnableComp could be better at reconnaissance, but we are required to do reconnaissance depending on...
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Relationship, Relationship
Usually, EnableComp exceeds our expectations about looking at aged accounts. We are very aware of...
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Relationship, Relationship
EnableComp has more knowledge than me. We get a lot of executive engagement. EnableComp has good...
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Services, Services, Value, Value
I don't think our patients have been directly affected by our move to EnableComp. We engage with a...
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Relationship, Relationship
I have a good rapport with the liaison on EnableComp’s side, so things are going well. Usually, if...
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Operations, Services, Services
EnableComp has a workers' comp specialty, so the complexity there is making sure we give the...
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Relationship, Relationship, Value, Value
We have definitely seen an increase in revenue using EnableComp. They provide experts in each...
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Relationship, Relationship, Services, Services
I would absolutely use EnableComp again. We work well with them. Anything that we request of them,...
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Value, Value
Everything is up front with EnableComp; there are no hidden fees or costs. The firm lays out the...
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Relationship, Relationship
I would like to see EnableComp’s internal targets and goals on our lines of business. We don’t...
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Relationship, Relationship
EnableComp handles multiple business lines for us, and they do a good job in all of them. We are...
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Relationship, Relationship, Services
Workers' comp is EnableComp’s original business, so they have the most expertise and the most years...
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Relationship, Relationship
I have been working with EnableComp for years, and they are very responsive in terms of customer...
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Relationship, Relationship, Operations
The firm does a good job with our regular check-ins. They are thorough in reporting on the services...
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Relationship, Relationship, Services, Services
There is one piece of the workflow that is particular to our organization, and EnableComp doesn’t...
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Relationship, Relationship, Relationship
Since we started working with EnableComp, we have more claims that haven't been submitted yet. We...
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Relationship, Relationship, Relationship, Services, Services, Services
Overall, we have had a good experience with EnableComp. They definitely made a big difference...
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Relationship, Relationship, Relationship, Services, Services, Services
We had a lot of difficulty trying to get through to anyone with VA when we had problems or couldn't...
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Services, Services, Services, Value, Value, Value
We have seen increased revenue and decreased A/R as outcomes with EnableComp. EnableComp met our...
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Relationship, Relationship, Relationship
I have no issues with EnableComp’s execution; they execute well and are attentive. I don't have any...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We are very much focused on culture, and EnableComp fits into our culture. Based on how we are...
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