EnableComp Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Services, Value
EnableComp could be a little less passive. Saying our account manager is passive would be an...
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Loyalty, Operations, Value
I don't think that EnableComp has done anything to show that they have our best interests at heart....
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Loyalty
It was an organizational decision to keep EnableComp. We wanted to limit the number of ruffled...
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Relationship, Services
My satisfaction with EnableComp’s quality of staff is kind of in the middle of the road. The staff...
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Loyalty, Value
EnableComp is easy to work with, so the satisfaction comes in there. But they are not blowing the...
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Operations, Services
Strategic ability is where EnableComp shines. They know about workers' compensation. They specialize...
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Operations
I regularly get a reporting package in an automated email from EnableComp. In the package, I get...
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Services, Value
Based on the contingency model percentage of how our fees are, I don't really feel like we have had...
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Relationship
I want to continue to maintain things as they are because EnableComp has very good reporting. Their...
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Value
We have had a difficult time validating the ROI.
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Relationship
EnableComp is very quick to react to anything we ask of them, including any reporting need, requests...
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Services
Overall, we are very pleased with what we see from EnableComp. If there were one thing I could...
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Loyalty, Relationship
We think of EnableComp as a very valued partner. EnableComp communicates well. They are always...
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Relationship
The firm pushes for higher-dollar accounts. But they let go of some of the smaller-dollar accounts,...
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Value
The firm charges for everything that they have gotten a payment on, and one of our issues right now...
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Operations
Some of the firm's notes are just not necessarily the best. For example, a note might say a payment...
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Relationship
As far as reporting goes, we have had a couple of requests in the last while. The firm was very...
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Relationship
We have a lot of the firm's executives involved with us. As a matter of fact, their higher-level...
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Relationship
We have had a pretty consistent issue on the firm's automated process for adjustments to post, and...
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Relationship
A firm is going to have opportunities. No one works our A/R like we do ourselves. As a matter of...
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Relationship
In the past, I was more satisfied with how the firm performed on workers' compensation claims, but...
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Relationship
I have good interactions with the firm's liaison. That person is usually very responsive to any...
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Operations
There is a little wiggle room in our reconnaissance meetings for our invoices on payments....
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Relationship, Services
I have enjoyed working with EnableComp. They are very easy to work with, and our contact is great. I...
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Operations, Services
I had a hard time following EnableComp's notes on the accounts at first because there were a lot of...
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Value
EnableComp's charges are pretty straightforward; the accounts they work and get money on are what...
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Relationship, Services
EnableComp meets our expectations. Exceeds is a bit strong of a word. I would definitely say they do...
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Relationship, Services
In terms of bringing in payments, EnableComp does very well for us. They do a great job regarding...
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Services
EnableComp can improve on timeliness of responses to things. We are doing frequent reconstructions...
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Relationship
EnableComp's executives are involved. Also, we have had the same representative for the last couple...
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Relationship
EnableComp is very responsive to emails. I deal with a few contacts. It has been going a lot...
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Relationship, Operations
EnableComp moved our go-to person, and although I was sad, I trusted them. We worked well with our...
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Services
The reviews for reconstruction do require manual intervention, which is necessary. That could be due...
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Relationship, Value
I would absolutely choose EnableComp again because of their responsiveness and ability to work the...
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Relationship, Services
We have been working with EnableComp for a while, and I am impressed; Since EnableComp has taken...
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Relationship
We do have a very good working relationship with EnableComp. I would definitely get their services...
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Relationship, Value
EnableComp definitely drives tangible outcomes. They will actually nitpick reimbursement more than...
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Relationship
The firm is very prompt, professional, consistent, and detailed. They pretty much always notify us...
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Operations
The firm could work on having more detailed processes and workflows on the front end in addition to...
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Loyalty, Relationship
We have expanded our scope of work with EnableComp. For me and my working relationship with the...
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Relationship, Value
We have had occasions when the services were not authorized, and it wasn't part of EnableComp’s...
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Services
EnableComp’s reporting is very great. They are able to showcase month-over-month trends,...
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Services
I would recommend that the firm expand and start sticking to the authorization process for...
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Relationship
EnableComp is really a great partner for us. They are very flexible, and that is really good. We are...
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Operations
EnableComp could improve their internal training. We do a good job of getting into an agreement...
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Relationship, Operations
EnableComp is easy to work with and flexible. I like EnableComp’s flexibility both in their ongoing...
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Relationship, Services
I have very high expectations, but I would have to say EnableComp consistently exceeds my...
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Loyalty, Operations
The entire setup process was difficult to deal with because EnableComp honestly did not understand...
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Services
EnableComp is newer to working with out-of-state Medicaid, and I’m uncomfortable with them having...
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Services
The firm’s reporting on workers’ compensation is thorough. It gives me all the sections on dealing...
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Relationship, Services
When we signed on with the firm, they were a different company. They have since been bought out....
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Relationship, Operations
EnableComp is doing a good job with our claims, and we appreciate working with them. I wouldn’t know...
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Services
EnableComp is really good with collections and keeping up with accounts. We had a bunch of workers'...
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Relationship
I have some contacts at EnableComp who I reach out to quite a bit, and they reach out to me as well....
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Operations
EnableComp has their interests at heart more so than mine. With third-party liability claims, the...
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Relationship
I reached out to EnableComp to see whether they could change something on their reporting, and I...
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Services
The only thing I'm not very satisfied with is that EnableComp has assigned a new legal person to...
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Relationship, Services
No matter how well EnableComp does with VA and workers' comp claims, if they do any line of service...
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Relationship
EnableComp is fair with how they work and what they charge for. We have really good communication...
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Services
The only thing that we see every once in a while that could be improved on EnableComp’s end is that...
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Relationship
EnableComp works well, and they are willing to collaborate. When we look at a vendor for complex...
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Relationship, Services
The reporting from EnableComp is adequate. It is not the kind of reporting that we can take back to...
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Services
EnableComp is very good at performing VA claims. Each claim is very niche, and EnableComp seems to...
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Services
We want EnableComp to bring things to the table that we don’t know about because we need as much...
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Loyalty, Services
We are absolutely dissatisfied with how well EnableComp performs with motor vehicle accident (MVA)...
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Relationship
Since we got through the sales cycle, we haven't really seen anyone from EnableComp.
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Relationship, Services
Since the recent acquisition, I haven't really noticed any changes in operations. I think a lot of...
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Value
What we are really focused on is collection rates; that is the metric that means the most. We talk a...
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Relationship
I would highly recommend EnableComp. We are thoroughly pleased with EnableComp's work, follow-up,...
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Relationship
EnableComp acquired a firm that we were working with, and there was some time that we allowed for...
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Services
EnableComp’s 0–30 collection rate is good. If a clean claim goes out, the firm collects it fairly...
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Loyalty, Relationship
We decided to move away from EnableComp because the firm was not proactive and did not involve their...
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Relationship, Services
I like the fact that EnableComp handles things from start to finish and that we very rarely have to...
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Relationship
I like the fact that EnableComp meets with us regularly. When the firm was Argos Health, it was hard...
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Relationship
I would like EnableComp’s initial follow-up to be a little more timely. When they first receive the...
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Value
While the firm has the authority to negotiate claim values, they do have a tendency to try and...
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Relationship
The consultants are constantly changing. It is difficult when we work with one person and then that...
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