EnableComp Complex Claims Services Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Value

EnableComp offers a service that would be very hard for me to stand up in a cost effective way in...

Apr 2025
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Director

Relationship

EnableComp is very knowledgeable. There is a person at EnableComp that I have a direct line to. We...

Apr 2025
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Director

Relationship

EnableComp is always trying to get me to give them other lines of business. They have great...

Apr 2025
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Director

Relationship, Services

When we are faced with the complexities of dealing with out-of-state Medicaid groups, EnableComp is...

Apr 2025
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Director

Relationship, Services

EnableComp’s transition to their platform has not been smooth, and we have had some gaps in revenue...

Apr 2025
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Director

Relationship, Services

A challenge with EnableComp’s execution is staff turnover. We constantly have to go over the same...

Apr 2025
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VP/Other Executive

Services

The documentation that crosses over from EnableComp’s system to my billing system tells me the...

Apr 2025
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VP/Other Executive

Relationship, Value

EnableComp is not providing support in terms of authorizations for our outpatient services. They are...

Apr 2025
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VP/Other Executive

Relationship, Services

The fact that EnableComp understands the rules and regulations for government payers without me...

Apr 2025
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VP/Other Executive

Operations

The communication during the implementation was not ideal. We finally got things squared away, but...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Operations

Things are going well with EnableComp. I can't really think of where I would ask them to improve,...

Apr 2025
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Director

Relationship, Services

We do talk to the executive team at EnableComp. EnableComp has attempted to address some concerns...

Mar 2025
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Director

Loyalty, Value

EnableComp doesn't charge until we get paid, so they don't really charge for every little thing....

Mar 2025
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Director

Loyalty, Operations, Services

I wouldn't say EnableComp exceeds our expectations. EnableComp could probably strengthen their...

Mar 2025
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Director

Relationship, Services

EnableComp is a pleasure to work with. They are very attentive and quick to respond to any questions...

Feb 2025
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Director

Relationship, Services, Value

EnableComp does very well, but they rarely exceed our expectations. There are some areas that they...

Feb 2025
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Director

Relationship

EnableComp is very knowledgeable in some areas. We have had attorneys reach out to us about certain...

Feb 2025
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Director

Relationship

EnableComp keeps in touch with us. They reach out to us and keep us informed. They send us a regular...

Feb 2025
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Director

Services, Value

EnableComp does a pretty good job of collecting the maximum reimbursement on our claims. We rarely...

Feb 2025
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Director

Relationship

EnableComp is a good company, and I like working with them. For the most part, they are all really...

Feb 2025
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Director

Operations

We have had to make some tweaks and changes to EnableComp’s reporting to include things that are in...

Jan 2025
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Director

Relationship, Value

Whenever I have a charge issue, I talk to EnableComp about it. Normally the issue gets resolved, so...

Jan 2025
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Director

Loyalty, Operations, Value

EnableComp is doing a better job across the product lines than we did internally. They are able to...

Jan 2025
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Director

Relationship, Operations

Sometimes I have to talk to EnableComp about an account they missed, but that happens even in my...

Jan 2025
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Director

Operations, Services

The Change Healthcare cyberattack threw a wrench into everyone's workflows, but we have not seen any...

Jan 2025
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Director

Relationship, Services

The EnableComp staff members definitely know what they are doing, and their executives always join...

Jan 2025
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VP/Other Executive

Value

We were looking for the highest collection rate possible that exceeded what we were able to do...

Jan 2025
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VP/Other Executive

Relationship

EnableComp’s strengths are their knowledge and expertise. They employ experts in their field....

Jan 2025
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VP/Other Executive

Relationship, Services

EnableComp's reporting on VA and workers’ compensation is very robust. If we ask for something...

Jan 2025
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VP/Other Executive

Operations

Implementations are typically seamless. Any struggles we have had have been on our side. I would...

Jan 2025
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VP/Other Executive

Relationship

EnableComp has multiple lines of business. They really have a good, solid team, but the quality of...

Dec 2024
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VP/Other Executive

Services

EnableComp’s ability to drive outcomes is really limited by what we can do. They have very little...

Dec 2024
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VP/Other Executive

Relationship, Services

EnableComp meets expectations but probably doesn't exceed them. They do try to provide us with the...

Dec 2024
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Director

Services, Value

EnableComp could be a little less passive. Saying our account manager is passive would be an...

Nov 2024
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Director

Loyalty, Operations, Value

I don't think that EnableComp has done anything to show that they have our best interests at heart....

Nov 2024
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Director

Loyalty

It was an organizational decision to keep EnableComp. We wanted to limit the number of ruffled...

Nov 2024
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Director

Relationship, Services

My satisfaction with EnableComp’s quality of staff is kind of in the middle of the road. The staff...

Nov 2024
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Director

Loyalty, Value

EnableComp is easy to work with, so the satisfaction comes in there. But they are not blowing the...

Nov 2024
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Director

Operations, Services

Strategic ability is where EnableComp shines. They know about workers' compensation. They specialize...

Nov 2024
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Director

Operations

I regularly get a reporting package in an automated email from EnableComp. In the package, I get...

Nov 2024
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Director

Services, Value

Based on the contingency model percentage of how our fees are, I don't really feel like we have had...

Nov 2024
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CFO

Relationship

I want to continue to maintain things as they are because EnableComp has very good reporting. Their...

Nov 2024
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VP/Other Executive

Value

We have had a difficult time validating the ROI.

Nov 2024
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Director

Relationship

EnableComp is very quick to react to anything we ask of them, including any reporting need, requests...

Oct 2024
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Director

Services

Overall, we are very pleased with what we see from EnableComp. If there were one thing I could...

Oct 2024
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Director

Loyalty, Relationship

We think of EnableComp as a very valued partner. EnableComp communicates well. They are always...

Oct 2024
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Manager

Relationship

The firm pushes for higher-dollar accounts. But they let go of some of the smaller-dollar accounts,...

Oct 2024
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Manager

Value

The firm charges for everything that they have gotten a payment on, and one of our issues right now...

Oct 2024
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Manager

Operations

Some of the firm's notes are just not necessarily the best. For example, a note might say a payment...

Oct 2024
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Manager

Relationship

As far as reporting goes, we have had a couple of requests in the last while. The firm was very...

Oct 2024
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Manager

Relationship

We have a lot of the firm's executives involved with us. As a matter of fact, their higher-level...

Oct 2024
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Manager

Relationship

We have had a pretty consistent issue on the firm's automated process for adjustments to post, and...

Oct 2024
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Manager

Relationship

A firm is going to have opportunities. No one works our A/R like we do ourselves. As a matter of...

Oct 2024
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Manager

Relationship

In the past, I was more satisfied with how the firm performed on workers' compensation claims, but...

Oct 2024
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Manager

Relationship

I have good interactions with the firm's liaison. That person is usually very responsive to any...

Oct 2024
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Manager

Operations

There is a little wiggle room in our reconnaissance meetings for our invoices on payments....

Oct 2024
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Analyst/Coordinator

Relationship, Services

I have enjoyed working with EnableComp. They are very easy to work with, and our contact is great. I...

Sep 2024
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Analyst/Coordinator

Operations, Services

I had a hard time following EnableComp's notes on the accounts at first because there were a lot of...

Sep 2024
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Analyst/Coordinator

Value

EnableComp's charges are pretty straightforward; the accounts they work and get money on are what...

Sep 2024
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Analyst/Coordinator

Relationship, Services

EnableComp meets our expectations. Exceeds is a bit strong of a word. I would definitely say they do...

Sep 2024
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Manager

Relationship, Services

In terms of bringing in payments, EnableComp does very well for us. They do a great job regarding...

Sep 2024
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Manager

Services

EnableComp can improve on timeliness of responses to things. We are doing frequent reconstructions...

Sep 2024
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Manager

Relationship

EnableComp's executives are involved. Also, we have had the same representative for the last couple...

Sep 2024
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Analyst/Coordinator

Relationship

EnableComp is very responsive to emails. I deal with a few contacts. It has been going a lot...

Aug 2024
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Manager

Relationship, Operations

EnableComp moved our go-to person, and although I was sad, I trusted them. We worked well with our...

Jul 2024
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Manager

Services

The reviews for reconstruction do require manual intervention, which is necessary. That could be due...

Jul 2024
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Manager

Relationship, Value

I would absolutely choose EnableComp again because of their responsiveness and ability to work the...

Jul 2024
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Director

Relationship, Services

We have been working with EnableComp for a while, and I am impressed; Since EnableComp has taken...

Jul 2024
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Director

Relationship

We do have a very good working relationship with EnableComp. I would definitely get their services...

Jul 2024
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Director

Relationship, Value

EnableComp definitely drives tangible outcomes. They will actually nitpick reimbursement more than...

Jul 2024
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Analyst/Coordinator

Relationship

The firm is very prompt, professional, consistent, and detailed. They pretty much always notify us...

Jul 2024
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Analyst/Coordinator

Operations

The firm could work on having more detailed processes and workflows on the front end in addition to...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship

We have expanded our scope of work with EnableComp. For me and my working relationship with the...

Jul 2024
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