EnableComp Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
EnableComp’s reporting meets our needs. The firm brings AI technology and has shared ideas and...
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Loyalty, Relationship
EnableComp just does a good job. They have done workers' comp for a long time, and we know that they...
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Relationship, Value
As EnableComp is working our A/R, they may find health insurance that we did not have on the account...
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Relationship
I have somebody that I have worked with for years from the firm. They have helped with t he process...
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Services
We get a regular reporting package from EnableComp that seems pretty boilerplate, so it is not all...
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Relationship
The familiar faces have been helpful; we already have trust developed, and the people’s specialized...
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Relationship
I have gone to the firm a couple of times recently to say that we saw something on an account, and...
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Relationship
We don’t utilize the firm for a ton, and likewise, we don't really engage a ton with them. They are...
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Relationship
We are pretty hands-off with the firm. EnableComp is pretty self-sufficient. I think some of my...
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Value
EnableComp’s rate structure is very reasonable compared to some of our other firms that work our A/R...
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Loyalty, Relationship, Operations
EnableComp is great. They are probably one of the easiest firms that we work with, if not the...
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Operations, Services, Value
One of the things that EnableComp has that we appreciate is a huge database of employers specific to...
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Relationship, Operations, Services, Value
EnableComp has performed better than we do when we manage the work in-house, so that is certainly a...
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Value
The outcomes we are seeing from EnableComp’s service are definitely their improved performance over...
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Loyalty, Operations
EnableComp definitely demonstrates that they have our long-term interest at heart. Their goal is to...
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Services
EnableComp needs to stop requesting all of my data to data mine and build out new proposals. That is...
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Operations
The implementation person from EnableComp is the best I have ever worked with. The team from...
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Relationship
EnableComp is very communicative. We have status calls with them on a regular basis. We do a regular...
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Relationship
I would tell others looking at EnableComp that they communicate well and are very accommodating. The...
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Relationship, Services
I would like to see a little more feedback on EnableComp’s VA line. Sometimes the feedback is a...
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Relationship, Services, Value
We have a scheduled call with EnableComp where we pretty much constantly push the firm. While a few...
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Operations, Services, Value
Overall, the project looks great, but if we look at individual hospitals, there are a couple of...
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Loyalty, Operations, Value
I would tell other organizations to set a very strict set of expectations during the go-live on...
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Relationship, Services
We worked with one person for a couple of years and had a great rapport with great follow-up and...
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Services
EnableComp has made some changes that we asked for. It did take them a few tries to get what we were...
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Operations, Services
EnableComp has knowledge, but I don't know that they know more than I do. We are teaching them how...
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Relationship, Operations
Having the firm come visit us is not necessary for me. I'm not one of those people who need to have...
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Operations, Value
We have had some pain points in the last year. There was a time that EnableComp was not receiving...
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Relationship, Services
We have a really good relationship with EnableComp's IT team. We have watched to make sure that we...
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Relationship, Services
I am a fan of EnableComp’s workers' compensation. I would hire the firm again for workers' comp....
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Relationship, Value
I'm concerned about EnableComp’s recent private equity purchase of their company. The firm has lost...
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Relationship
EnableComp only sees our organization as an upsell opportunity right now. Half of our last...
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Services
We have received timely filing denials because of EnableComp holding onto accounts too long. That...
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Value
We have been a client of EnableComp forever, so there isn't any negotiation that happens anymore. We...
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Relationship
The firm is doing their part, and they are very fair when they are invoicing. They invoice us based...
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Relationship
The firm is proactive and engaged. They provide feedback, suggestions, and recommendations. For the...
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Relationship, Operations
The firm has improved tremendously. We have had a few staff members who haven't taken the correct...
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Relationship
The firm is very professional, prompt, and proactive. When they identify a trend or an issue, they...
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Operations, Services
EnableComp does really very well for VA and TRICARE claims, which are complicated. The things they...
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Services
I don’t like the note system with EnableComp. They don’t do anything with credits or refunds for payers....
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Value
EnableComp offers a service that would be very hard for me to stand up in a cost effective way in...
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Relationship
EnableComp is very knowledgeable. There is a person at EnableComp that I have a direct line to. We...
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Relationship
EnableComp is always trying to get me to give them other lines of business. They have great...
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Relationship, Services
When we are faced with the complexities of dealing with out-of-state Medicaid groups, EnableComp is...
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Relationship, Services
EnableComp’s transition to their platform has not been smooth, and we have had some gaps in revenue...
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Relationship, Services
A challenge with EnableComp’s execution is staff turnover. We constantly have to go over the same...
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Services
The documentation that crosses over from EnableComp’s system to my billing system tells me the...
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Relationship, Value
EnableComp is not providing support in terms of authorizations for our outpatient services. They are...
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Relationship, Services
The fact that EnableComp understands the rules and regulations for government payers without me...
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Operations
The communication during the implementation was not ideal. We finally got things squared away, but...
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Loyalty, Relationship, Operations
Things are going well with EnableComp. I can't really think of where I would ask them to improve,...
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Relationship, Services
We do talk to the executive team at EnableComp. EnableComp has attempted to address some concerns...
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Loyalty, Value
EnableComp doesn't charge until we get paid, so they don't really charge for every little thing....
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Loyalty, Operations, Services
I wouldn't say EnableComp exceeds our expectations. EnableComp could probably strengthen their...
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Relationship, Services
EnableComp is a pleasure to work with. They are very attentive and quick to respond to any questions...
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Relationship, Services, Value
EnableComp does very well, but they rarely exceed our expectations. There are some areas that they...
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Relationship
EnableComp is very knowledgeable in some areas. We have had attorneys reach out to us about certain...
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Relationship
EnableComp keeps in touch with us. They reach out to us and keep us informed. They send us a regular...
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Services, Value
EnableComp does a pretty good job of collecting the maximum reimbursement on our claims. We rarely...
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Relationship
EnableComp is a good company, and I like working with them. For the most part, they are all really...
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Operations
We have had to make some tweaks and changes to EnableComp’s reporting to include things that are in...
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Relationship, Value
Whenever I have a charge issue, I talk to EnableComp about it. Normally the issue gets resolved, so...
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Loyalty, Operations, Value
EnableComp is doing a better job across the product lines than we did internally. They are able to...
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Relationship, Operations
Sometimes I have to talk to EnableComp about an account they missed, but that happens even in my...
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Operations, Services
The Change Healthcare cyberattack threw a wrench into everyone's workflows, but we have not seen any...
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Relationship, Services
The EnableComp staff members definitely know what they are doing, and their executives always join...
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Value
We were looking for the highest collection rate possible that exceeded what we were able to do...
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Relationship
EnableComp’s strengths are their knowledge and expertise. They employ experts in their field....
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Relationship, Services
EnableComp's reporting on VA and workers’ compensation is very robust. If we ask for something...
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Operations
Implementations are typically seamless. Any struggles we have had have been on our side. I would...
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Relationship
EnableComp has multiple lines of business. They really have a good, solid team, but the quality of...
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Services
EnableComp’s ability to drive outcomes is really limited by what we can do. They have very little...
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Relationship, Services
EnableComp meets expectations but probably doesn't exceed them. They do try to provide us with the...
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