EnableComp Complex Claims Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Relationship, Value

We have had occasions when the services were not authorized, and it wasn't part of EnableComp’s...

Apr 2024
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Director

Services

EnableComp’s reporting is very great. They are able to showcase month-over-month trends,...

Apr 2024
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Director

Services

I would recommend that the firm expand and start sticking to the authorization process for...

Apr 2024
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Director

Relationship

EnableComp is really a great partner for us. They are very flexible, and that is really good. We are...

Apr 2024
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Director

Operations, Services, Value

EnableComp can enroll us in out-of-state Medicaid plans, but we need to have a project plan, be very...

Apr 2024
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Director

Loyalty, Services

I need a super proactive firm, but I have to push EnableComp on everything. That is a fairly...

Apr 2024
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Director

Relationship, Services

I never see the same people in meetings, and the firm can't answer questions on phone calls. There...

Apr 2024
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Director

Relationship, Operations, Services

EnableComp brings stuff to me, but I can also do research, and I have my managed care team...

Apr 2024
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Director

Operations

EnableComp could improve their internal training. We do a good job of getting into an agreement...

Apr 2024
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Director

Relationship, Operations

EnableComp is easy to work with and flexible. I like EnableComp’s flexibility both in their ongoing...

Apr 2024
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Director

Relationship, Services

I have very high expectations, but I would have to say EnableComp consistently exceeds my...

Apr 2024
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Director

Loyalty, Operations

The entire setup process was difficult to deal with because EnableComp honestly did not understand...

Apr 2024
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Director

Services

EnableComp is newer to working with out-of-state Medicaid, and I’m uncomfortable with them having...

Mar 2024
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Director

Services

The firm’s reporting on workers’ compensation is thorough. It gives me all the sections on dealing...

Mar 2024
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Director

Relationship, Services

When we signed on with the firm, they were a different company. They have since been bought out....

Mar 2024
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Director

Relationship, Operations

EnableComp is doing a good job with our claims, and we appreciate working with them. I wouldn’t know...

Mar 2024
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Director

Services

EnableComp is really good with collections and keeping up with accounts. We had a bunch of workers'...

Mar 2024
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Director

Relationship

I have some contacts at EnableComp who I reach out to quite a bit, and they reach out to me as well....

Mar 2024
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Director

Operations

EnableComp has their interests at heart more so than mine. With third-party liability claims, the...

Mar 2024
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Director

Relationship

I reached out to EnableComp to see whether they could change something on their reporting, and I...

Mar 2024
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Director

Services

The only thing I'm not very satisfied with is that EnableComp has assigned a new legal person to...

Mar 2024
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Director

Relationship, Services

No matter how well EnableComp does with VA and workers' comp claims, if they do any line of service...

Mar 2024
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Manager

Relationship

EnableComp is fair with how they work and what they charge for. We have really good communication...

Feb 2024
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Manager

Services

The only thing that we see every once in a while that could be improved on EnableComp’s end is that...

Feb 2024
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VP/Other Executive

Relationship

EnableComp works well, and they are willing to collaborate. When we look at a vendor for complex...

Feb 2024
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VP/Other Executive

Relationship, Services

The reporting from EnableComp is adequate. It is not the kind of reporting that we can take back to...

Feb 2024
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VP/Other Executive

Services

EnableComp is very good at performing VA claims. Each claim is very niche, and EnableComp seems to...

Feb 2024
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VP/Other Executive

Services

We want EnableComp to bring things to the table that we don’t know about because we need as much...

Feb 2024
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VP/Other Executive

Loyalty, Services

We are absolutely dissatisfied with how well EnableComp performs with motor vehicle accident (MVA)...

Feb 2024
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VP/Other Executive

Relationship

Since we got through the sales cycle, we haven't really seen anyone from EnableComp.

Jan 2024
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VP/Other Executive

Relationship, Services

Since the recent acquisition, I haven't really noticed any changes in operations. I think a lot of...

Jan 2024
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VP/Other Executive

Value

What we are really focused on is collection rates; that is the metric that means the most. We talk a...

Jan 2024
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Director

Relationship

I would highly recommend EnableComp. We are thoroughly pleased with EnableComp's work, follow-up,...

Jan 2024
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Director

Relationship

EnableComp acquired a firm that we were working with, and there was some time that we allowed for...

Jan 2024
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Director

Services

EnableComp’s 0–30 collection rate is good. If a clean claim goes out, the firm collects it fairly...

Jan 2024
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Director

Loyalty, Relationship

We decided to move away from EnableComp because the firm was not proactive and did not involve their...

Jan 2024
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Director

Relationship, Services

I like the fact that EnableComp handles things from start to finish and that we very rarely have to...

Jan 2024
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Director

Relationship

I like the fact that EnableComp meets with us regularly. When the firm was Argos Health, it was hard...

Jan 2024
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Director

Relationship

I would like EnableComp’s initial follow-up to be a little more timely. When they first receive the...

Jan 2024
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Director

Value

While the firm has the authority to negotiate claim values, they do have a tendency to try and...

Jan 2024
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Director

Relationship

The consultants are constantly changing. It is difficult when we work with one person and then that...

Jan 2024
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VP/Other Executive

Relationship, Relationship

EnableComp does an excellent job with workers' compensation. I think that is because they have been...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

As EnableComp expands into new categories, I think they struggle at the beginning. But because of...

Dec 2023
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Director

Relationship, Relationship

EnableComp is very responsive. A lot of times, we are constantly chasing vendors. In some respects,...

Dec 2023
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Director

Relationship, Relationship, Services, Services

EnableComp has been producing. We are still working on reconciliation processes and trying to...

Dec 2023
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Director

Value, Value

EnableComp does not charge for every little thing. They are very reasonable. Sometimes, EnableComp...

Dec 2023
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Director

Operations, Operations

I had a bit of a struggle with the technical portion of the implementation. The firm's team was...

Dec 2023
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Director

Relationship, Relationship

EnableComp is a solid partner. When I have a good, strong relationship, I call the other party my...

Dec 2023
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Director

Relationship, Relationship

EnableComp is experienced and knowledgeable in a certain space, and that is the biggest portion of...

Dec 2023
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Director

Relationship, Relationship

A strength of the firm is they are very flexible. If we change anything on the system or implement a...

Dec 2023
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CFO

Relationship, Relationship, Services, Services

EnableComp’s core strength is that they do a very good job of reporting. The reporting is not overly...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

EnableComp has spent a lot of time in the complex claims space, so they do a good job of identifying...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

I have always found that EnableComp has been very easy to work with. They are consistently trying to...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations

EnableComp needs to escalate opportunities more quickly. If EnableComp feels like something is an...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

There is a lot of consistency with EnableComp, and I really appreciate that, but the Medicaid work...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

EnableComp really stays in the know about what is happening with complex claims services. EnableComp...

Nov 2023
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Director

Relationship, Relationship

EnableComp's biggest strengths are communication and workers' compensation. The firm knows the fee...

Nov 2023
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Director

Services, Value

One way the firm could improve would be to net down our accounts in a more timely manner for our...

Nov 2023
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Director

Relationship, Relationship, Value, Value

EnableComp is definitely a trusted partner. We know that they will do the right thing and take care...

Nov 2023
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VP/Other Executive

Relationship, Relationship

I don't speak with our representative from EnableComp much anymore. But early on, when they were...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Things are going well with EnableComp. They always deliver on what they say they are going to do....

Nov 2023
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Director

Relationship, Relationship, Value

EnableComp has done an exceptional job on all of the areas that we have them working. They are...

Nov 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Everything is going pretty well with EnableComp. We went with them because they excel in workers’...

Nov 2023
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Director

Services, Value

The firm is always looking at our contracts, coming back, and showing us what we should add to our...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Services, Services

EnableComp performs well and does quality work. They are the best in the workers’ compensation...

Nov 2023
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VP/Other Executive

Operations, Operations

EnableComp could improve their onboarding process. The firm can only hardwire things to an extent...

Nov 2023
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VP/Other Executive

Services

In one area, the firm didn't communicate well with us. We gave them the opportunity to bill...

Nov 2023
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VP/Other Executive

Relationship, Relationship

I don't have communication with the firm. I need someone who will tell me what we are doing wrong...

Nov 2023
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VP/Other Executive

Relationship, Relationship

We have one contact with the firm that is very good. If I send them an issue, they get it fixed immediately....

Nov 2023
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VP/Other Executive

Relationship

EnableComp is very responsive. They are great to work with and are very accommodating. The firm...

Oct 2023
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VP/Other Executive

Relationship

I would tell the firm to work better on planning their strategy for action planning for probable...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

EnableComp could be better at reconnaissance, but we are required to do reconnaissance depending on...

Sep 2023
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Manager

Relationship, Relationship

Usually, EnableComp exceeds our expectations about looking at aged accounts. We are very aware of...

Sep 2023
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Manager

Relationship, Relationship

EnableComp has more knowledge than me. We get a lot of executive engagement. EnableComp has good...

Sep 2023
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Manager

Services, Services, Value, Value

I don't think our patients have been directly affected by our move to EnableComp. We engage with a...

Sep 2023
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Manager

Relationship, Relationship

I have a good rapport with the liaison on EnableComp’s side, so things are going well. Usually, if...

Sep 2023
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Director

Operations, Services, Services

EnableComp has a workers' comp specialty, so the complexity there is making sure we give the...

Sep 2023
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Director

Relationship, Relationship, Value, Value

We have definitely seen an increase in revenue using EnableComp. They provide experts in each...

Sep 2023
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Director

Relationship, Relationship, Services, Services

I would absolutely use EnableComp again. We work well with them. Anything that we request of them,...

Sep 2023
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Director

Value, Value

Everything is up front with EnableComp; there are no hidden fees or costs. The firm lays out the...

Sep 2023
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Director

Relationship, Relationship

I would like to see EnableComp’s internal targets and goals on our lines of business. We don’t...

Sep 2023
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Director

Relationship, Relationship

EnableComp handles multiple business lines for us, and they do a good job in all of them. We are...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services

Workers' comp is EnableComp’s original business, so they have the most expertise and the most years...

Sep 2023
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VP/Other Executive

Relationship, Relationship

I have been working with EnableComp for years, and they are very responsive in terms of customer...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations

The firm does a good job with our regular check-ins. They are thorough in reporting on the services...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

There is one piece of the workflow that is particular to our organization, and EnableComp doesn’t...

Sep 2023
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Director

Relationship, Relationship, Relationship

Since we started working with EnableComp, we have more claims that haven't been submitted yet. We...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Overall, we have had a good experience with EnableComp. They definitely made a big difference...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We had a lot of difficulty trying to get through to anyone with VA when we had problems or couldn't...

Jun 2023
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Director

Services, Services, Services, Value, Value, Value

We have seen increased revenue and decreased A/R as outcomes with EnableComp. EnableComp met our...

Jun 2023
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Director

Relationship, Relationship, Relationship

I have no issues with EnableComp’s execution; they execute well and are attentive. I don't have any...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We are very much focused on culture, and EnableComp fits into our culture. Based on how we are...

Jun 2023
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