EnableComp Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations, Services
EnableComp does really very well for VA and TRICARE claims, which are complicated. The things they...
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Services
I don’t like the note system with EnableComp. They don’t do anything with credits or refunds for payers....
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Value
EnableComp offers a service that would be very hard for me to stand up in a cost effective way in...
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Relationship
EnableComp is very knowledgeable. There is a person at EnableComp that I have a direct line to. We...
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Relationship
EnableComp is always trying to get me to give them other lines of business. They have great...
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Relationship, Services
When we are faced with the complexities of dealing with out-of-state Medicaid groups, EnableComp is...
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Relationship, Services
EnableComp’s transition to their platform has not been smooth, and we have had some gaps in revenue...
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Relationship, Services
A challenge with EnableComp’s execution is staff turnover. We constantly have to go over the same...
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Services
The documentation that crosses over from EnableComp’s system to my billing system tells me the...
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Relationship, Value
EnableComp is not providing support in terms of authorizations for our outpatient services. They are...
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Relationship, Services
The fact that EnableComp understands the rules and regulations for government payers without me...
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Operations
The communication during the implementation was not ideal. We finally got things squared away, but...
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Loyalty, Relationship, Operations
Things are going well with EnableComp. I can't really think of where I would ask them to improve,...
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Relationship, Services
We do talk to the executive team at EnableComp. EnableComp has attempted to address some concerns...
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Loyalty, Value
EnableComp doesn't charge until we get paid, so they don't really charge for every little thing....
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Loyalty, Operations, Services
I wouldn't say EnableComp exceeds our expectations. EnableComp could probably strengthen their...
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Relationship, Services
EnableComp is a pleasure to work with. They are very attentive and quick to respond to any questions...
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Relationship, Services, Value
EnableComp does very well, but they rarely exceed our expectations. There are some areas that they...
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Relationship
EnableComp is very knowledgeable in some areas. We have had attorneys reach out to us about certain...
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Relationship
EnableComp keeps in touch with us. They reach out to us and keep us informed. They send us a regular...
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Services, Value
EnableComp does a pretty good job of collecting the maximum reimbursement on our claims. We rarely...
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Relationship
EnableComp is a good company, and I like working with them. For the most part, they are all really...
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Operations
We have had to make some tweaks and changes to EnableComp’s reporting to include things that are in...
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Relationship, Value
Whenever I have a charge issue, I talk to EnableComp about it. Normally the issue gets resolved, so...
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Loyalty, Operations, Value
EnableComp is doing a better job across the product lines than we did internally. They are able to...
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Relationship, Operations
Sometimes I have to talk to EnableComp about an account they missed, but that happens even in my...
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Operations, Services
The Change Healthcare cyberattack threw a wrench into everyone's workflows, but we have not seen any...
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Relationship, Services
The EnableComp staff members definitely know what they are doing, and their executives always join...
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Value
We were looking for the highest collection rate possible that exceeded what we were able to do...
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Relationship
EnableComp’s strengths are their knowledge and expertise. They employ experts in their field....
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Relationship, Services
EnableComp's reporting on VA and workers’ compensation is very robust. If we ask for something...
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Operations
Implementations are typically seamless. Any struggles we have had have been on our side. I would...
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Relationship
EnableComp has multiple lines of business. They really have a good, solid team, but the quality of...
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Services
EnableComp’s ability to drive outcomes is really limited by what we can do. They have very little...
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Relationship, Services
EnableComp meets expectations but probably doesn't exceed them. They do try to provide us with the...
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Services, Value
EnableComp could be a little less passive. Saying our account manager is passive would be an...
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Loyalty, Operations, Value
I don't think that EnableComp has done anything to show that they have our best interests at heart....
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Loyalty
It was an organizational decision to keep EnableComp. We wanted to limit the number of ruffled...
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Relationship, Services
My satisfaction with EnableComp’s quality of staff is kind of in the middle of the road. The staff...
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Loyalty, Value
EnableComp is easy to work with, so the satisfaction comes in there. But they are not blowing the...
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Operations, Services
Strategic ability is where EnableComp shines. They know about workers' compensation. They specialize...
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Operations
I regularly get a reporting package in an automated email from EnableComp. In the package, I get...
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Services, Value
Based on the contingency model percentage of how our fees are, I don't really feel like we have had...
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Relationship
I want to continue to maintain things as they are because EnableComp has very good reporting. Their...
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Value
We have had a difficult time validating the ROI.
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Relationship
EnableComp is very quick to react to anything we ask of them, including any reporting need, requests...
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Services
Overall, we are very pleased with what we see from EnableComp. If there were one thing I could...
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Loyalty, Relationship
We think of EnableComp as a very valued partner. EnableComp communicates well. They are always...
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Relationship
The firm pushes for higher-dollar accounts. But they let go of some of the smaller-dollar accounts,...
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Value
The firm charges for everything that they have gotten a payment on, and one of our issues right now...
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Operations
Some of the firm's notes are just not necessarily the best. For example, a note might say a payment...
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Relationship
As far as reporting goes, we have had a couple of requests in the last while. The firm was very...
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Relationship
We have a lot of the firm's executives involved with us. As a matter of fact, their higher-level...
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Relationship
We have had a pretty consistent issue on the firm's automated process for adjustments to post, and...
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Relationship
A firm is going to have opportunities. No one works our A/R like we do ourselves. As a matter of...
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Relationship
In the past, I was more satisfied with how the firm performed on workers' compensation claims, but...
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Relationship
I have good interactions with the firm's liaison. That person is usually very responsive to any...
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Operations
There is a little wiggle room in our reconnaissance meetings for our invoices on payments....
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Relationship, Services
I have enjoyed working with EnableComp. They are very easy to work with, and our contact is great. I...
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Operations, Services
I had a hard time following EnableComp's notes on the accounts at first because there were a lot of...
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Value
EnableComp's charges are pretty straightforward; the accounts they work and get money on are what...
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Relationship, Services
EnableComp meets our expectations. Exceeds is a bit strong of a word. I would definitely say they do...
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Relationship, Services
In terms of bringing in payments, EnableComp does very well for us. They do a great job regarding...
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Services
EnableComp can improve on timeliness of responses to things. We are doing frequent reconstructions...
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Relationship
EnableComp's executives are involved. Also, we have had the same representative for the last couple...
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Relationship
EnableComp is very responsive to emails. I deal with a few contacts. It has been going a lot...
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Relationship, Operations
EnableComp moved our go-to person, and although I was sad, I trusted them. We worked well with our...
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Services
The reviews for reconstruction do require manual intervention, which is necessary. That could be due...
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Relationship, Value
I would absolutely choose EnableComp again because of their responsiveness and ability to work the...
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Relationship, Services
We have been working with EnableComp for a while, and I am impressed; Since EnableComp has taken...
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Relationship
We do have a very good working relationship with EnableComp. I would definitely get their services...
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Relationship, Value
EnableComp definitely drives tangible outcomes. They will actually nitpick reimbursement more than...
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Relationship
The firm is very prompt, professional, consistent, and detailed. They pretty much always notify us...
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Operations
The firm could work on having more detailed processes and workflows on the front end in addition to...
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Loyalty, Relationship
We have expanded our scope of work with EnableComp. For me and my working relationship with the...
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