Ensemble Health Partners Revenue Cycle Outsourcing
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Lessons Learned
In hindsight, I would have outsourced our revenue cycle sooner than later. The key people in my...
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Relationship
The leader of Ensemble Health Partners sets high expectations of what leadership should be in an...
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Relationship
The firm's leadership takes hold of things and makes them happen. There are several examples of...
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Project Results
Ensemble Health Partners is doing a great job of hitting the metrics and goals that we agreed to....
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Project Results
When going through a transition with our EMR vendor, Ensemble Health Partners worked extensively to...
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Project Results
I recommend Ensemble Health Partners all the time. They can be trusted. They do what they say they...
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Lessons Learned
I would tell somebody who is thinking about going with Ensemble Health Partners to build trust, get...
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People and Knowledge
Ensemble Health Partners is in many venues across the country, so their exposure is huge. They can...
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ROI and Cost
We have an agreement with Ensemble Health Partners on what they can bill us for, and they do not...
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Relationship
One of our other vendors is making it harder to work with Ensemble Health Partners. I really wish...
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Tools and Methodology
As far as technology goes, Ensemble Health Partners has acquired Odeza, but we may not put up Odeza...
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Other Observations
Ambulatory care and post–acute care were not Ensemble Health Partners’ strengths when I worked with...
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Project Results
High-level things are going well with Ensemble Health Partners. We continue to push for a higher...
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Relationship
As we go into different areas talking about expanding our scope and rebadging people, sometimes...
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ROI and Cost
The payers continue to challenge us on every front, so our focus is not just on the typical A/R days...
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Project Results
Ensemble Health Partners handles everything from soup to nuts. One of the things I am most excited...
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Relationship
We meet with the Ensemble Health Partners' executives on a regular basis. We know that if we have an...
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ROI and Cost
Value is defined by cost and quality, and although there are some gaps in our cost-to-collect,...
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Relationship
The firm has opportunities to improve the quality of their staff with specific individuals, but we...
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Tools and Methodology
Ensemble Health Partners is still a relatively new company, and I would want to see a more...
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Tools and Methodology
The technology we see from Ensemble Health Partners is definitely an improvement from the technology...
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Relationship
I have good access to the Ensemble Health Partners' executives. I don't play that card very often,...
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Relationship
Our relationship with government officials is crucial, and in the revenue cycle space, there is an...
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Relationship
Ensemble Health Partners gives us an outstanding partnership. They have unbelievable responsiveness...
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Project Results
Through the implementation and going live, Ensemble Health Partners consistently exceeded...
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People and Knowledge
From a client standpoint, Ensemble Health Partners' responsiveness was extremely high, and they...
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Win/Loss - Why they were selected (by current clients)
We realized that if we worked with an outsourced organization with the size and scope of Ensemble...
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Relationship
Without question, Ensemble Health has their act together. They are professional, and we can tell...
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Project Results
During the contracting process, Ensemble Health said that we would have a cash hiccup and that it...
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Relationship
One criticism that I have about Ensemble Health is that as an organization, they have turnover...
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Tools and Methodology
In the time that Ensemble Health has been billing for us, they have come to me many times to say...
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Relationship
In most of our calls with Ensemble Health, some executives are present. The firm is remarkably adept...
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Relationship
Ensemble Health Partners did a lot of work outside their scope. What I like about the firm is that...
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Relationship
We are really satisfied with not only the efficiency but also the quality. The satisfaction of the...
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People and Knowledge
The teams that Ensemble Health Partners puts together are way above average. The firm brings in...
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People and Knowledge
The executive involvement from Ensemble Health Partners has been great. Ensemble Health Partners has...
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Project Results
Ensemble Health Partners is very detailed and metric driven. They have helped us with utilization...
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People and Knowledge
Ensemble Health Partners' entire business is knowing the revenue cycle. They are the best at that....
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Tools and Methodology
Things got off to a slow start with Ensemble Health Partners. We went from being miserable to seeing...
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People and Knowledge
The only area that is still not at all where it needs to be is the scheduling and registration...
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Relationship
I can reach anybody in the Ensemble Health Partners organization at any time, and they will all...
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ROI and Cost
The firm does not try to nickel-and-dime me. If I ask for another leader to jump in, Ensemble Health...
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People and Knowledge
Coming out of the gate, we had some inexperienced individuals that didn't drive performance quickly...
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Lessons Learned
If clients have a finely honed organizational-based revenue cycle that is not costing them a lot or...
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Relationship
When we made some internal changes, Ensemble Health Partners did the best that they could to tread...
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Relationship
I have a regularly occurring call with one of the leaders at Ensemble Health Partners, and there are...
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Relationship
There are a number of areas where Ensemble Health Partners has exceeded expectations and where we...
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Other Observations
I would recommend Ensemble Health Partners with the caveat that the organization understands what...
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Relationship
There have been some leadership and staffing changes with Ensemble Health Partners. I don't get to...
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Relationship
We view Ensemble Health Partners as a partner, not as a vendor. Ensemble Health Partners has been...
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People and Knowledge
Ensemble Health Partners brings a breadth and depth of resources. In a very tight labor market, the...
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Tools and Methodology
An area for improvement is some quality assurance for documentation. The monthly reporting needs...
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Relationship
When we started our journey, we were looking for a revenue cycle partner, and we wanted a long-term...
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Project Results
When we signed with the firm, we made an agreement for the length of their service. We are counting...
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ROI and Cost
As far as I know, the firm avoids charging for every little thing. There are no miscellaneous...
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Project Results
The firm has been so helpful, especially as we navigated COVID-19 and all the nuances that impacted...
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People and Knowledge
The firm is extremely responsive. They communicate with us well and more than exceed our...
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Tools and Methodology
The firm's performance in certain areas could be tweaked. Their performance is good, but we would...
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Project Results
We have key performance indicators that we measure the firm with. Those are the firm's report card....
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People and Knowledge
The firm's knowledge of Epic is really useful. The firm brings in technical knowledge and helps us...
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People and Knowledge
We have a really responsive account executive.
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Tools and Methodology
Some of the issues we see are not the firm's fault. We can be a little slow to adopt or understand...
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People and Knowledge
Ensemble Health Partners seems to have a better grasp on what is important to me than some other...
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Project Results
Ensemble Health Partners has always done the due diligence that we have asked them to do, and they...
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People and Knowledge
We would like Ensemble Health Partners to be a little more proactive. They send out innovation...
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Project Results
Ensemble Health Partners is part of our long-term plans. Our work with Ensemble Health Partners not...
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Project Results
Our board was very interested in the outcome of working with Ensemble Health Partners. We put...
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Project Results
I routinely recommend Ensemble Health Partners to my friends and peers. I accentuate the positive...
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Relationship
Our software vendor was really incapable of managing things, so we went over to Ensemble Health...
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Project Results
We have had pain points. Working with Ensemble Health Partners on HIM was a mistake. We should not...
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Relationship
Things have been challenging on the patient access side with Ensemble Health Partners. We have...
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Relationship
Ensemble Health Partners knows our organization extremely well. They anticipate questions and stay...
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ROI and Cost
Ensemble Health Partners is good with communication and provides us with timely updates on changes...
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Tools and Methodology
We have had direct contact with the firm's executives multiple times, and anytime I need something,...
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Relationship
Ensemble Health Partners is very partnership minded. I look for partners, and I don’t like to work...
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Tools and Methodology
When we measure our outcomes to the firm's outcomes side by side, we can see that Ensemble Health...
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Tools and Methodology
Ensemble Health Partners does a good job of being proactive more than reactive. The firm's reporting...
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Project Results
The firm has consistently exceeded expectations from my vantage point. I think they can do more, but...
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Tools and Methodology
Ensemble Health Partners is very responsive when we ask them to pull specific types of data. They...
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Project Results
Ensemble Health Partners does a good job. They hit their targets. However, when Ensemble Health...
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Relationship
We have a contact from Ensemble Health Partners who works with us. Most things are funneled through...
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Relationship
Ensemble Health Partners was a first-class organization from the beginning. We had a couple of...
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Relationship
Ensemble Health Partners does a great job. They always meet our expectations on the targets we set...
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People and Knowledge
The people at Ensemble Health Partners aren't consultants; they are operators. When we need help,...
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ROI and Cost
Ensemble Health Partners charges for everything they do. However, they try to reduce our costs...
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Relationship
The executives at Ensemble Health Partners regularly touch base with us whenever we have an issue....
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Relationship
Ensemble Health Partners was growing rapidly a few years ago. They have a stable leadership team,...
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Tools and Methodology
The only thing that Ensemble Health Partners would need to improve is their customer service...
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Relationship
Our engagement with Ensemble Health Partners has been fantastic. The firm has been really good at...
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Project Results
In our contract with Ensemble Health Partners, they have incentive parameters for their performance...
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Relationship
The executive involvement is great. An upper-level executive takes all of my team’s phone calls and...
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