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Ensemble Health Partners End-to-End Revenue Cycle Outsourcing Commentary
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Mollie Hunt
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End-to-End Revenue Cycle Outsourcing 2023: Pursuing Financial and Staffing Stability
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September 2023
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Commentary Summary

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CFO

Relationship

We spend a lot of time on patient satisfaction. Ensemble Health Partners is very sophisticated. They...

Apr 2024
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CFO

Relationship

During the pandemic, we had a great relationship with Ensemble Health Partners, and they were very...

Apr 2024
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CFO

Relationship

Things are going great with Ensemble Health Partners. They have added several new services and...

Apr 2024
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CFO

Relationship

The firm helped us determine that one of our major payers differed from other commercial payers in a...

Apr 2024
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CFO

Relationship

Ensemble Health Partners does an excellent job with their assessments. They let us know what they...

Apr 2024
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CFO

Loyalty

We decided to outsource to Ensemble Health Partners because it became difficult to collect things...

Apr 2024
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CFO

Value

Ensemble Health Partners has a lot of technology beyond what we have, and they can layer that...

Apr 2024
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CEO/President

Loyalty, Relationship

Ensemble Health Partners is doing a great job, so I have no reason to reduce our relationship with...

Apr 2024
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CEO/President

Relationship

Ensemble Health Partners has been an incredibly good partner. During the COVID-19 pandemic, there...

Apr 2024
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CFO

Relationship, Value

There is very little that is not good with Ensemble Health Partners. The firm does a great job...

Apr 2024
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CFO

Relationship

Ensemble Health Partners hires quality people with experience. The firm’s executives have offered us...

Apr 2024
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CFO

Relationship, Operations

When there was a recent cyberattack, Ensemble Health Partners was very responsive in identifying...

Mar 2024
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CFO

Relationship

We have regular meetings with Ensemble Health Partners on multiple topics. They have a lot of...

Mar 2024
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CFO

Relationship, Value

We weren’t sure whether we could hire enough staff to maintain our performance on the revenue cycle...

Mar 2024
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CFO

Services

When we first started the engagement, we saw immediate improvement in our day-to-day A/R....

Mar 2024
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CFO

Relationship

Ensemble Health Partners is responsive. They still have the same challenges with recruiting and...

Mar 2024
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CFO

Relationship

We have access all the way up to the C-suite executives of Ensemble Health Partners if needed. We...

Mar 2024
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CFO

Loyalty

We moved to a new EHR vendor very soon after we signed the agreement with Ensemble Health Partners,...

Mar 2024
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CFO

Value

A customer considering Ensemble Health Partners should make sure that they clarify any gray areas in...

Mar 2024
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CFO

Value

When we did our EHR conversion a while ago, that caused some disruption. It was challenging for...

Mar 2024
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CFO

Relationship, Operations

Ensemble Health Partners tries, but the organizational structure needs to be strong. The firm needs...

Mar 2024
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CFO

Loyalty, Relationship

We are impacted by the recent Change Healthcare breach. I think everybody in the nation is connected...

Mar 2024
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CFO

Loyalty, Relationship

We have had a pretty horrendous year. Ensemble Health Partners missed a few significant metrics....

Mar 2024
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CFO

Relationship

Because Ensemble Health Partners’ economic model is focused so much on cash, A/R days, and denials,...

Mar 2024
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CFO

Relationship

The Ensemble Health Partners staff dedicated to our organization is pretty good, and they seem to...

Mar 2024
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CFO

Relationship

I have had conversations with some of the primaries and executives at the firm. They are aware of...

Mar 2024
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CFO

Relationship, Services

There were some growing pains when we rolled things out enterprise-wide. Some of the pains were...

Mar 2024
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CFO

Operations

A while ago, we went through a rough patch, and I would not have gotten through it without Ensemble...

Mar 2024
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CFO

Relationship, Operations

The firm is way more forward thinking than I am. The firm's execution is probably what they do best....

Mar 2024
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CFO

Relationship

With Ensemble Health Partners, I have multiple contact people I can reach out to if I need...

Mar 2024
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(0)
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VP/Other Executive

Relationship

Things are going well with Ensemble Health Partners. I'm very pleased with the partnership and the...

Feb 2024
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(0)
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VP/Other Executive

Relationship

Ensemble Health Partners has various units dedicated to our organization. They have dedicated people...

Feb 2024
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VP/Other Executive

Value

Thanks to Ensemble Health Partners, we exceeded our cash goals. Our A/R is being managed better. We...

Feb 2024
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VP/Other Executive

Relationship

I don't want to use the word rescue, but with the way Ensemble Health Partners responded during a...

Feb 2024
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VP/Other Executive

Relationship, Services

If there is an area for Ensemble Health Partners to improve, it would be just working a bit on our...

Feb 2024
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VP/Other Executive

Value

It is worthwhile for people to really understand that there are several ways we can construct our...

Feb 2024
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VP/Other Executive

Relationship, Relationship

I would tell a friend that working with the firm, we have very clear responsibilities in all areas...

Nov 2023
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VP/Other Executive

Relationship, Relationship

What makes Ensemble Health Partners excellent is the way they measure performance, giving us a root...

Nov 2023
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CFO

Loyalty, Loyalty, Services, Services

Ensemble Health Partners seems to be up-to-date on all things related to the revenue cycle. They...

Nov 2023
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(0)
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CFO

Services, Services, Value, Value

Things have gotten worse in terms of our A/R days. It is hard for me to say whether Ensemble Health...

Nov 2023
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(0)
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CFO

Relationship, Relationship, Services, Services

We have seen some nice improvements in denials recently, so Ensemble Health Partners has been making...

Nov 2023
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CFO

Relationship, Relationship

Anytime I elevate an issue to Ensemble Health Partners, it gets resolved. The firm has the...

Nov 2023
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CFO

Relationship, Relationship

Ensemble Health Partners has a go-to person for each market. I have one market director who is my...

Nov 2023
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COO

Operations, Services

There has been some improvement in how Ensemble Health Partners has been performing, but we are not...

Oct 2023
||
(0)
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COO

Services, Services

There is an opportunity for an AI capability to be elevated to another level as we go into the...

Oct 2023
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(0)
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COO

Loyalty, Loyalty, Relationship, Relationship

Ensemble Health Partners has been adding some pretty sophisticated players to their team of vendors...

Oct 2023
||
(0)
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COO

Value

In terms of the statement of work, Ensemble Health Partners is still learning how to correctly...

Oct 2023
||
(0)
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COO

Relationship, Relationship

When I interact with Ensemble Health Partners' senior team, they are not perfect, but they listen...

Oct 2023
||
(0)
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CFO

Relationship, Relationship, Value, Value

We are currently not meeting our cash collections goal this year, but there is a lot of emphasis and...

Oct 2023
||
(0)
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CFO

Relationship, Relationship

Our strength of partnership with Ensemble Health Partners is not perfect; there is always room for...

Oct 2023
||
(0)
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CFO

Services, Services, Value, Value

Ensemble Health Partners did a lot for us with the contract in the beginning. They are truly banking...

Sep 2023
||
(0)
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CFO

Relationship, Relationship, Relationship

We are going through a change and have required Ensembles Health Partners’ expertise on how things...

Sep 2023
||
(0)
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CFO

Relationship, Relationship, Relationship

The firm’s executive involvement is unreal. I can get in contact with anyone from the C-suite down.

Sep 2023
||
(0)
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CFO

Relationship, Relationship, Relationship

Ensemble Health Partners is delivering thus far on their ultimate goal. They have processes in place...

Sep 2023
||
(0)
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CFO

Relationship, Relationship, Relationship

The firm is vastly exceeding their lift guarantee while helping us improve customer relationships...

Sep 2023
||
(0)
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CEO/President

Value, Value

Without a doubt, I wouldn't be emboldened to bring litigation against commercial payers or do the...

Sep 2023
||
(0)
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CEO/President

Loyalty, Loyalty, Relationship, Relationship

Ensemble Health Partners is made up of operators. The entire senior leadership team and the folks in...

Sep 2023
||
(0)
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CFO

Relationship, Relationship, Services, Services

So far, the results with Ensemble Health Partners appear to be positive, and Ensemble Health...

Aug 2023
||
(0)
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CFO

Relationship, Relationship, Operations, Operations

Ensemble Health Partners needs to hire and train some highly skilled people in order to evaluate our...

Aug 2023
||
(0)
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CFO

Loyalty, Loyalty, Loyalty

We are still not quite hitting all the metrics I would like. There is a lot of organizational...

May 2023
||
(0)
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CFO

Relationship, Relationship, Relationship

We are communicating a lot more; however, communication is a challenge for Ensemble Health Partners...

May 2023
||
(0)
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CFO

Relationship, Relationship, Relationship

The firm's leadership is very responsive whenever I have issues. They meet needs and follow through....

May 2023
||
(0)
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CFO

Relationship, Relationship, Relationship, Value, Value

In the scheme of the firm's overall business, we are not that large of a piece of the pie. Ensemble...

May 2023
||
(0)
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CFO

Services, Services, Services, Value, Value

There has been marked improvement in achieving the metrics we need, but there has been slow progress...

May 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship

The beauty of Ensemble Health Partners is that they are always open to considering other areas that...

May 2023
||
(0)
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services

With Ensemble Health Partners, we feel like we found a full surface revenue cycle firm that truly...

May 2023
||
(0)
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CEO/President

Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services

If I had to change anything about Ensemble Health Partners, it would be the speed of creating...

May 2023
||
(0)
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CFO

Relationship, Relationship

The firm is great to work with. I talk with them often, and they are happy to have that level of...

Apr 2023
||
(0)
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CFO

Relationship, Relationship

Ensemble Health Partners had some of the same staffing challenges during COVID-19 that all of us...

Apr 2023
||
(0)
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CFO

Relationship, Relationship

I would tell people that we have found that it is very easy to add statements of work and scope with...

Apr 2023
||
(0)
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CFO

Operations, Operations

Things are going really well with Ensemble Health Partners and have always been going well. The firm...

Apr 2023
||
(0)
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CFO

Relationship, Relationship, Services, Services

The minute the government started passing legislation that could impact the revenue cycle with the...

Apr 2023
||
(0)
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CFO

Relationship, Relationship

Ensemble Health Partners has done a great job of bringing in experienced people that are well...

Apr 2023
||
(0)
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CFO

Relationship, Relationship

I have either worked with or been exposed to several of Ensemble Health Partners’ competitors, and...

Apr 2023
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(0)
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