Ensemble Health Partners Revenue Cycle Outsourcing
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Mollie Hunt
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CEO/President

Lessons Learned

In hindsight, I would have outsourced our revenue cycle sooner than later. The key people in my...

Dec 2022
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CEO/President

Relationship

The leader of Ensemble Health Partners sets high expectations of what leadership should be in an...

Dec 2022
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CEO/President

Relationship

The firm's leadership takes hold of things and makes them happen. There are several examples of...

Dec 2022
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CEO/President

Project Results

Ensemble Health Partners is doing a great job of hitting the metrics and goals that we agreed to....

Dec 2022
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CEO/President

Project Results

When going through a transition with our EMR vendor, Ensemble Health Partners worked extensively to...

Dec 2022
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CEO/President

Project Results

I recommend Ensemble Health Partners all the time. They can be trusted. They do what they say they...

Dec 2022
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CEO/President

Lessons Learned

I would tell somebody who is thinking about going with Ensemble Health Partners to build trust, get...

Dec 2022
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CEO/President

People and Knowledge

Ensemble Health Partners is in many venues across the country, so their exposure is huge. They can...

Dec 2022
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CEO/President

ROI and Cost

We have an agreement with Ensemble Health Partners on what they can bill us for, and they do not...

Dec 2022
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VP/Other Executive

Relationship

One of our other vendors is making it harder to work with Ensemble Health Partners. I really wish...

Nov 2022
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CFO

Tools and Methodology

As far as technology goes, Ensemble Health Partners has acquired Odeza, but we may not put up Odeza...

Nov 2022
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CFO

Other Observations

Ambulatory care and post–acute care were not Ensemble Health Partners’ strengths when I worked with...

Nov 2022
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CFO

Project Results

High-level things are going well with Ensemble Health Partners. We continue to push for a higher...

Nov 2022
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CFO

Relationship

As we go into different areas talking about expanding our scope and rebadging people, sometimes...

Nov 2022
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CFO

ROI and Cost

The payers continue to challenge us on every front, so our focus is not just on the typical A/R days...

Nov 2022
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CFO

Project Results

Ensemble Health Partners handles everything from soup to nuts. One of the things I am most excited...

Nov 2022
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CFO

Relationship

We meet with the Ensemble Health Partners' executives on a regular basis. We know that if we have an...

Nov 2022
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CFO

ROI and Cost

Value is defined by cost and quality, and although there are some gaps in our cost-to-collect,...

Nov 2022
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CFO

Relationship

The firm has opportunities to improve the quality of their staff with specific individuals, but we...

Nov 2022
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CFO

Tools and Methodology

Ensemble Health Partners is still a relatively new company, and I would want to see a more...

Nov 2022
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CFO

Tools and Methodology

The technology we see from Ensemble Health Partners is definitely an improvement from the technology...

Nov 2022
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CFO

Relationship

I have good access to the Ensemble Health Partners' executives. I don't play that card very often,...

Nov 2022
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CFO

Relationship

Our relationship with government officials is crucial, and in the revenue cycle space, there is an...

Nov 2022
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CEO/President

Relationship

Ensemble Health Partners gives us an outstanding partnership. They have unbelievable responsiveness...

Nov 2022
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VP/Other Executive

Project Results

Through the implementation and going live, Ensemble Health Partners consistently exceeded...

Sep 2022
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VP/Other Executive

People and Knowledge

From a client standpoint, Ensemble Health Partners' responsiveness was extremely high, and they...

Sep 2022
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CFO

Win/Loss - Why they were selected (by current clients)

We realized that if we worked with an outsourced organization with the size and scope of Ensemble...

Aug 2022
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CFO

Relationship

Without question, Ensemble Health has their act together. They are professional, and we can tell...

Aug 2022
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CFO

Project Results

During the contracting process, Ensemble Health said that we would have a cash hiccup and that it...

Aug 2022
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CFO

Relationship

One criticism that I have about Ensemble Health is that as an organization, they have turnover...

Aug 2022
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CFO

Tools and Methodology

In the time that Ensemble Health has been billing for us, they have come to me many times to say...

Aug 2022
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CFO

Relationship

In most of our calls with Ensemble Health, some executives are present. The firm is remarkably adept...

Aug 2022
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CEO/President

Relationship

Ensemble Health Partners did a lot of work outside their scope. What I like about the firm is that...

May 2022
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CEO/President

Relationship

We are really satisfied with not only the efficiency but also the quality. The satisfaction of the...

May 2022
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CEO/President

People and Knowledge

The teams that Ensemble Health Partners puts together are way above average. The firm brings in...

May 2022
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CEO/President

People and Knowledge

The executive involvement from Ensemble Health Partners has been great. Ensemble Health Partners has...

Apr 2022
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CEO/President

Project Results

Ensemble Health Partners is very detailed and metric driven. They have helped us with utilization...

Apr 2022
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CEO/President

People and Knowledge

Ensemble Health Partners' entire business is knowing the revenue cycle. They are the best at that....

Apr 2022
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CEO/President

Tools and Methodology

Things got off to a slow start with Ensemble Health Partners. We went from being miserable to seeing...

Apr 2022
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CEO/President

People and Knowledge

The only area that is still not at all where it needs to be is the scheduling and registration...

Apr 2022
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CEO/President

Relationship

I can reach anybody in the Ensemble Health Partners organization at any time, and they will all...

Apr 2022
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CEO/President

ROI and Cost

The firm does not try to nickel-and-dime me. If I ask for another leader to jump in, Ensemble Health...

Apr 2022
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CEO/President

People and Knowledge

Coming out of the gate, we had some inexperienced individuals that didn't drive performance quickly...

Apr 2022
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CEO/President

Lessons Learned

If clients have a finely honed organizational-based revenue cycle that is not costing them a lot or...

Apr 2022
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VP/Other Executive

Relationship

When we made some internal changes, Ensemble Health Partners did the best that they could to tread...

Apr 2022
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VP/Other Executive

Relationship

I have a regularly occurring call with one of the leaders at Ensemble Health Partners, and there are...

Apr 2022
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VP/Other Executive

Relationship

There are a number of areas where Ensemble Health Partners has exceeded expectations and where we...

Apr 2022
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VP/Other Executive

Other Observations

I would recommend Ensemble Health Partners with the caveat that the organization understands what...

Apr 2022
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VP/Other Executive

Relationship

There have been some leadership and staffing changes with Ensemble Health Partners. I don't get to...

Apr 2022
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CFO

Relationship

We view Ensemble Health Partners as a partner, not as a vendor. Ensemble Health Partners has been...

Apr 2022
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CFO

People and Knowledge

Ensemble Health Partners brings a breadth and depth of resources. In a very tight labor market, the...

Apr 2022
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CFO

Tools and Methodology

An area for improvement is some quality assurance for documentation. The monthly reporting needs...

Apr 2022
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CEO/President

Relationship

When we started our journey, we were looking for a revenue cycle partner, and we wanted a long-term...

Mar 2022
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CEO/President

Project Results

When we signed with the firm, we made an agreement for the length of their service. We are counting...

Mar 2022
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CEO/President

ROI and Cost

As far as I know, the firm avoids charging for every little thing. There are no miscellaneous...

Mar 2022
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CEO/President

Project Results

The firm has been so helpful, especially as we navigated COVID-19 and all the nuances that impacted...

Mar 2022
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CEO/President

People and Knowledge

The firm is extremely responsive. They communicate with us well and more than exceed our...

Mar 2022
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CEO/President

Tools and Methodology

The firm's performance in certain areas could be tweaked. Their performance is good, but we would...

Mar 2022
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CEO/President

Project Results

We have key performance indicators that we measure the firm with. Those are the firm's report card....

Mar 2022
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CEO/President

People and Knowledge

The firm's knowledge of Epic is really useful. The firm brings in technical knowledge and helps us...

Mar 2022
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CFO

People and Knowledge

We have a really responsive account executive.

Mar 2022
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CFO

Tools and Methodology

Some of the issues we see are not the firm's fault. We can be a little slow to adopt or understand...

Mar 2022
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CFO

People and Knowledge

Ensemble Health Partners seems to have a better grasp on what is important to me than some other...

Mar 2022
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CFO

Project Results

Ensemble Health Partners has always done the due diligence that we have asked them to do, and they...

Mar 2022
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CFO

People and Knowledge

We would like Ensemble Health Partners to be a little more proactive. They send out innovation...

Mar 2022
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CFO

Project Results

Ensemble Health Partners is part of our long-term plans. Our work with Ensemble Health Partners not...

Mar 2022
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CFO

Project Results

Our board was very interested in the outcome of working with Ensemble Health Partners. We put...

Mar 2022
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CFO

Project Results

I routinely recommend Ensemble Health Partners to my friends and peers. I accentuate the positive...

Mar 2022
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Director

Relationship

Our software vendor was really incapable of managing things, so we went over to Ensemble Health...

Mar 2022
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Director

Project Results

We have had pain points. Working with Ensemble Health Partners on HIM was a mistake. We should not...

Mar 2022
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Director

Relationship

Things have been challenging on the patient access side with Ensemble Health Partners. We have...

Mar 2022
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VP/Other Executive

Relationship

Ensemble Health Partners knows our organization extremely well. They anticipate questions and stay...

Jan 2022
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VP/Other Executive

ROI and Cost

Ensemble Health Partners is good with communication and provides us with timely updates on changes...

Jan 2022
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CEO/President

Tools and Methodology

We have had direct contact with the firm's executives multiple times, and anytime I need something,...

Jan 2022
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CEO/President

Relationship

Ensemble Health Partners is very partnership minded. I look for partners, and I don’t like to work...

Jan 2022
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CEO/President

Tools and Methodology

When we measure our outcomes to the firm's outcomes side by side, we can see that Ensemble Health...

Jan 2022
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CEO/President

Tools and Methodology

Ensemble Health Partners does a good job of being proactive more than reactive. The firm's reporting...

Jan 2022
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CEO/President

Project Results

The firm has consistently exceeded expectations from my vantage point. I think they can do more, but...

Jan 2022
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CFO

Tools and Methodology

Ensemble Health Partners is very responsive when we ask them to pull specific types of data. They...

Jan 2022
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CFO

Project Results

Ensemble Health Partners does a good job. They hit their targets. However, when Ensemble Health...

Jan 2022
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CFO

Relationship

We have a contact from Ensemble Health Partners who works with us. Most things are funneled through...

Jan 2022
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CEO/President

Relationship

Ensemble Health Partners was a first-class organization from the beginning. We had a couple of...

Jan 2022
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CEO/President

Relationship

Ensemble Health Partners does a great job. They always meet our expectations on the targets we set...

Jan 2022
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CEO/President

People and Knowledge

The people at Ensemble Health Partners aren't consultants; they are operators. When we need help,...

Jan 2022
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CEO/President

ROI and Cost

Ensemble Health Partners charges for everything they do. However, they try to reduce our costs...

Jan 2022
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CEO/President

Relationship

The executives at Ensemble Health Partners regularly touch base with us whenever we have an issue....

Jan 2022
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CEO/President

Relationship

Ensemble Health Partners was growing rapidly a few years ago. They have a stable leadership team,...

Jan 2022
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CEO/President

Tools and Methodology

The only thing that Ensemble Health Partners would need to improve is their customer service...

Jan 2022
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CEO/President

Relationship

Our engagement with Ensemble Health Partners has been fantastic. The firm has been really good at...

Dec 2021
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CEO/President

Project Results

In our contract with Ensemble Health Partners, they have incentive parameters for their performance...

Dec 2021
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CEO/President

Relationship

The executive involvement is great. An upper-level executive takes all of my team’s phone calls and...

Dec 2021
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