Ensemble Health Partners Revenue Cycle Outsourcing
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Subject Expert
Mollie Hunt
Research Director
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User Commentary
Ensemble Health Partners did a lot of work outside their scope. What I like about the firm is that...
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We are really satisfied with not only the efficiency but also the quality. The satisfaction of the...
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The teams that Ensemble Health Partners puts together are way above average. The firm brings in...
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The executive involvement from Ensemble Health Partners has been great. Ensemble Health Partners has...
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Ensemble Health Partners is very detailed and metric driven. They have helped us with utilization...
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Ensemble Health Partners' entire business is knowing the revenue cycle. They are the best at that....
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Things got off to a slow start with Ensemble Health Partners. We went from being miserable to seeing...
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The only area that is still not at all where it needs to be is the scheduling and registration...
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I can reach anybody in the Ensemble Health Partners organization at any time, and they will all...
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The firm does not try to nickel-and-dime me. If I ask for another leader to jump in, Ensemble Health...
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Coming out of the gate, we had some inexperienced individuals that didn't drive performance quickly...
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If clients have a finely honed organizational-based revenue cycle that is not costing them a lot or...
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When we made some internal changes, Ensemble Health Partners did the best that they could to tread...
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I have a regularly occurring call with one of the leaders at Ensemble Health Partners, and there are...
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There are a number of areas where Ensemble Health Partners has exceeded expectations and where we...
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I would recommend Ensemble Health Partners with the caveat that the organization understands what...
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There have been some leadership and staffing changes with Ensemble Health Partners. I don't get to...
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We view Ensemble Health Partners as a partner, not as a vendor. Ensemble Health Partners has been...
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Ensemble Health Partners brings a breadth and depth of resources. In a very tight labor market, the...
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An area for improvement is some quality assurance for documentation. The monthly reporting needs...
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When we started our journey, we were looking for a revenue cycle partner, and we wanted a long-term...
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When we signed with the firm, we made an agreement for the length of their service. We are counting...
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As far as I know, the firm avoids charging for every little thing. There are no miscellaneous...
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The firm has been so helpful, especially as we navigated COVID-19 and all the nuances that impacted...
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The firm is extremely responsive. They communicate with us well and more than exceed our...
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The firm's performance in certain areas could be tweaked. Their performance is good, but we would...
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We have key performance indicators that we measure the firm with. Those are the firm's report card....
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The firm's knowledge of Epic is really useful. The firm brings in technical knowledge and helps us...
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We have a really responsive account executive.
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Some of the issues we see are not the firm's fault. We can be a little slow to adopt or understand...
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Ensemble Health Partners seems to have a better grasp on what is important to me than some other...
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Ensemble Health Partners has always done the due diligence that we have asked them to do, and they...
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We would like Ensemble Health Partners to be a little more proactive. They send out innovation...
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Ensemble Health Partners is part of our long-term plans. Our work with Ensemble Health Partners not...
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Our board was very interested in the outcome of working with Ensemble Health Partners. We put...
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I routinely recommend Ensemble Health Partners to my friends and peers. I accentuate the positive...
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Our software vendor was really incapable of managing things, so we went over to Ensemble Health...
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We have had pain points. Working with Ensemble Health Partners on HIM was a mistake. We should not...
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Things have been challenging on the patient access side with Ensemble Health Partners. We have...
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Ensemble Health Partners knows our organization extremely well. They anticipate questions and stay...
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Ensemble Health Partners is good with communication and provides us with timely updates on changes...
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We have had direct contact with the firm's executives multiple times, and anytime I need something,...
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Ensemble Health Partners is very partnership minded. I look for partners, and I don’t like to work...
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When we measure our outcomes to the firm's outcomes side by side, we can see that Ensemble Health...
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Ensemble Health Partners does a good job of being proactive more than reactive. The firm's reporting...
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The firm has consistently exceeded expectations from my vantage point. I think they can do more, but...
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Ensemble Health Partners is very responsive when we ask them to pull specific types of data. They...
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Ensemble Health Partners does a good job. They hit their targets. However, when Ensemble Health...
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We have a contact from Ensemble Health Partners who works with us. Most things are funneled through...
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Ensemble Health Partners was a first-class organization from the beginning. We had a couple of...
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Ensemble Health Partners does a great job. They always meet our expectations on the targets we set...
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The people at Ensemble Health Partners aren't consultants; they are operators. When we need help,...
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Ensemble Health Partners charges for everything they do. However, they try to reduce our costs...
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The executives at Ensemble Health Partners regularly touch base with us whenever we have an issue....
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Ensemble Health Partners was growing rapidly a few years ago. They have a stable leadership team,...
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The only thing that Ensemble Health Partners would need to improve is their customer service...
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Our engagement with Ensemble Health Partners has been fantastic. The firm has been really good at...
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In our contract with Ensemble Health Partners, they have incentive parameters for their performance...
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The executive involvement is great. An upper-level executive takes all of my team’s phone calls and...
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I would say that the engagement with Ensemble Health Partners has gone very well. One thing that I...
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Ensemble Health Partners has had staffing issues just like the rest of the world, so there has been...
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What I really appreciate about Ensemble Health Partners is that when they have challenges as we all...
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Some of Ensemble Health Partners' key leaders have grown and moved on to different responsibilities,...
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To others considering Ensemble Health Partners, I would say to look at the firm's past track record...
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I have a good working relationship with the Ensemble Health Partners team. Generally, the way their...
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Ensemble Health Partners consistently meets expectations, and they exceed expectations from time to...
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Ensemble Health Partners could be more proactive in terms of communicating when there are leadership...
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Most of the Ensemble Health Partners staff that I interact with are knowledgeable in their...
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We have done things with Ensemble Health Partners that were probably outside of their scope, but...
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If I knew a peer or friend was interested in making a change with their revenue cycle function, I...
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Ensemble Health Partners has had a pretty smooth transition. They have brought in new leaders who...
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Our experience with the firm has been generally favorable. One of our top concerns was pay, and the...
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The firm has not consistently exceeded our expectations. They are meeting our expectations...
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We do feel nickel-and-dimed by the firm. Our main concern is that we are not part of the baseline...
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The firm has some folks I would give top scores, but they also have some folks who are low on the...
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The firm has improved the state of our cash flow and collections overwhelmingly. When we pull in a...
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I have a fairly close relationship with one of the firm's executives as well as a director who is...
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On some calls we have with the firm, we get lip service, and we really aren't getting anything done....
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The firm certainly doesn't treat us like a stepchild or a small account. I am sure the firm has...
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The firm is an expert in the field. They help to fine-tune processes and systems, and at the end of...
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We have had performance metrics with Ensemble Health Partners, and for the most part, they have met...
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Ensemble Health Partners is pretty good on the analytics side. They can bring issues front and...
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Ensemble Health Partners has gotten some of our processes tuned to where they should be. Before,...
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There is a high probability that we will continue with Ensemble Health Partners, but we do intend to...
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We get a separate statement of work when we throw out things that are outside the firm's current...
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We had a transition in leadership, and some of the new leaders had previous experience with Ensemble...
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I have felt hesitation because there is something that Ensemble Health Partners' staff said they...
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Ensemble Health Partners seems to stay forward thinking around strategy. They will sometimes bring...
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Our Ensemble Health Partners representative is a ball of fire. That person calls things as they see...
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We have outsourced all our revenue cycle operations to Ensemble Health Partners, and we have seen an...
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Ensemble Health Partners has been a good partner. They are very proactive and forward thinking. They...
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