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Commentary Summary
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User Commentary
CFO
Tools and Methodology
We had used different components of the vendor's revenue cycle offerings. We decided to move forward...
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CFO
Tools and Methodology
The vendor's expertise in a complex, changing environment has been invaluable. While we had very...
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CFO
Tools and Methodology
The vendor communicates extremely well and keeps me informed of their progress as well as any...
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CFO
Tools and Methodology
A very large number of team members moved over to Ensemble Health Partners. I didn't hear a single...
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CEO/President
Win/Loss - Why they were selected (by current clients)
We really didn’t consider other outsourcing vendors because I had such a positive prior relationship...
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CEO/President
People and Knowledge
Ensemble Health Partners has helped us in every area. Their communication is over the top. We have a...
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CEO/President
Tools and Methodology
I have not been disappointed to date by any of Ensemble Health Partners’ team members and the level...
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CEO/President
Relationship
Ensemble Health Partners has been exceptional throughout the COVID-19 pandemic and very proactive...
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CEO/President
ROI and Cost
Ensemble Health Partners is very good about not overcharging us. We don’t see any changes in our...
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CFO
People and Knowledge
The feedback from my staff has been that the best players from Ensemble Health Partners get put on...
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CFO
People and Knowledge
Ensemble Health Partners' leadership on the sales side is very strategic. We can tell the leaders...
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CFO
Project Results
When we transitioned to Ensemble Health Partners from another outsourced revenue cycle provider, we...
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CFO
Lessons Learned
I would buy the vendor's services again. In hindsight, I think there would be more competition in...
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CFO
Project Results
Ensemble Health Partners gets pretty close to hitting our goals, but they have fallen short of their...
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CEO/President
Project Results
Every time we thought we were getting a leg up on the insurance companies, the rules changed, or...
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CEO/President
Relationship
The involvement with the executives is very strong. If there is even a hint of an issue, the...
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CFO
Tools and Methodology
I have been unreserved in my recommendations of Ensemble Health Partners. The CFO at another...
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CFO
Tools and Methodology
The implementation was hands down the best RCM transition I have ever seen. As a general rule, we...
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CFO
Tools and Methodology
I have been particularly impressed by the fact that Ensemble Health Partners consistently reports...
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CFO
Tools and Methodology
Ensemble Health Partners' technology is better than anybody else’s technology. I have outsourced...
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CFO
People and Knowledge
Any company has room for improvement, but Ensemble Health Partners has given us really good, solid...
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CFO
Other Observations
Our coders all went home and became Ensemble Health Partners employees. The patient access staff...
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CFO
Relationship
Ensemble Health Partners' executives are super engaged. I routinely talk with everybody from their...
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CFO
Sales and Contracting
Ensemble Health Partners totally avoids nickel-and-diming. The pricing model is very transparent and...
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CFO
Tools and Methodology
Ensemble Health Partners constantly exceeds expectations, and I have really high expectations. They...
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CFO
People and Knowledge
Everything is still good with Ensemble Health Partners. Their service is solution based, and they...
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CFO
ROI and Cost
We can't be experts at everything, and the talent pool seems to be shrinking. It is easier to...
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CFO
ROI and Cost
During the COVID-19 crisis, we didn't do elective procedures, and our net revenue dropped...
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CFO
Tools and Methodology
I don’t like other vendor’s models because they want to host all my data so that it isn't really my...
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CFO
Relationship
I just want Ensemble Health Partners to control their growth. I don’t want to be forgotten. That...
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CFO
Project Results
Ensemble Health Partners has been all over the changes in healthcare due to COVID-19. They are on...
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CEO/President
Relationship
We chose Ensemble Health Partners for a couple of reasons. Number one, we were converting to a new...
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CEO/President
Other Observations
We were doing all of our ongoing education and staff retention internally, and we did not have the...
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CEO/President
Relationship
Because we were trying to run a health system, we were not as focused as we could have been if we...
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CEO/President
Tools and Methodology
We had hired Ensemble Health Partners to do a deep dive on the revenue cycle for the other system...
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CEO/President
Relationship
The vendor did very thorough, detailed work and provided us a road map to a successful conversion....
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CEO/President
People and Knowledge
Because of the vendor's knowledge, they have been able to keep us from making some mistakes. We had...
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CEO/President
Relationship
The vendor's executives are connecting with us on a personal level. We have talked a lot about our...
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CEO/President
ROI and Cost
Ensemble Health Partners is sticking to the deal they made. They didn’t come back to us and say they...
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