Bugsy
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Jackson Tate
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User Commentary

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Manager

Lessons Learned

We would buy Bugsy again if we were not left on our own to adjust things. I don't think our setup is...

Mar 2023
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Director

Future Outlook

We developed a really nice partnership with Epic once we did the development and training. I...

Mar 2023
||
(0)
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Director

Functionality and Upgrades

Things are going really well with Bugsy. We have gotten some reports created. Our people feel pretty...

Mar 2023
||
(0)
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Manager

Other Observations & Comments

Things have gotten better since our initial implementation, but the infection prevention team hasn't...

Mar 2023
||
(0)
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Manager

Functionality and Upgrades

Our surveillance team uses Bugsy heavily to identify and report HAIs. We have been able to supply...

Mar 2023
||
(0)
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Manager

Future Outlook

One of our biggest challenges is the surgery denominator for reporting colonoscopies and...

Mar 2023
||
(0)
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Manager

Service and Support

Epic’s service is excellent. When I reach out to get an answer to a question, they respond and send...

Mar 2023
||
(0)
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Manager

Implementation and Training

We are still figuring Bugsy out. We have made a huge amount of progress, but we still have so much...

Mar 2023
||
(0)
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Manager

Service and Support

With Epic, we have a ticket system, and the ticket system doesn't just involve shooting off an email...

Mar 2023
||
(0)
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Director

Functionality and Upgrades

I don't know that Epic has helped us change outcomes. But Bugsy is helping us with data collection...

Mar 2023
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(0)
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Manager

Implementation and Training

There were timelines that were not met with Epic. Their people are still writing or tweaking...

Mar 2023
||
(0)
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Manager

Other Observations & Comments

If we had had more experience using Epic products on a daily basis before we got Bugsy, the...

Mar 2023
||
(0)
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Director

Functionality and Upgrades

One of the biggest challenges now is upgrades. Our institution doesn’t take every upgrade, and that...

Mar 2023
||
(0)
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Director

Functionality and Upgrades

When we identify an opportunity for improvement, we are able to partner with the Epic team to see...

Mar 2023
||
(0)
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Director

Service and Support

We would like the vendor to share more information. The vendor may be sharing information with...

Mar 2023
||
(0)
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Director

Service and Support

I don't have direct contact with any of Epic’s executives. We only have access to one individual,...

Mar 2023
||
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Manager

Future Outlook

We have been through a million upgrades, and the upgrades have usually impacted Bugsy badly....

Mar 2023
||
(0)
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Director

Functionality and Upgrades

If there were anything that frustrated people about Bugsy, it would be the comments section....

Mar 2023
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(0)
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Director

Functionality and Upgrades

Everything is always interconnected, so we would like some of the data extraction to become easier....

Mar 2023
||
(0)
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Director

Relationship

The vendor has been responsive. We appreciate how Epic is trying to stay on top of all the...

Mar 2023
||
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Director

Functionality and Upgrades

The system is pretty user friendly. We just have to know where to find things. I don't know whether...

Mar 2023
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Director

Lessons Learned

Epic created predictive analytics for certain infections, and we are not using that feature. A lot...

Mar 2023
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(0)
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Manager

Other Observations & Comments

The clinical staff still struggles with the product a lot. But what has helped is constant training...

Feb 2023
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(0)
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Manager

Relationship

Epic is good about not making promises they can't keep. They are realistic with us about what we can...

Feb 2023
||
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Manager

Relationship

When the system first went live, we got attention from one of the higher-ups. It was somebody who...

Feb 2023
||
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Manager

Other Observations & Comments

The initial training was good. The ongoing training has been a bit tricky.

Feb 2023
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Manager

Service and Support

We would like it if there were an online customer service portal where we could type in our...

Feb 2023
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Manager

Interfacing and Integration

We can see some data from other hospitals that use Epic's software, and that is very valuable.

Feb 2023
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Manager

Functionality and Upgrades

The reportable conditions piece is part of Bugsy. That piece is much better than what we used before...

Feb 2023
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Manager

Functionality and Upgrades

The ease of use depends. For people who are tech savvy, Bugsy is good. For those who aren't, Bugsy...

Feb 2023
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Manager

Functionality and Upgrades

In general, the solution meets our needs, but there are a lot of small changes that would be...

Feb 2023
||
(0)
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Manager

Service and Support

If I am trying to figure out who is the attending physician or something like that, often Epic...

Feb 2023
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We were going live with Epic’s EMR, so we switched to Bugsy at the same time for consolidation and...

Feb 2023
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(0)
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Manager

Functionality and Upgrades

Bugsy has a different approach than our last product. With our last product, I could really...

Feb 2023
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(0)
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Manager

Functionality and Upgrades

What Epic has is good, and we can generate and monitor metrics off of Bugsy. If we work with our...

Feb 2023
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Manager

Relationship

We have a person we can take our problem to. If that person doesn't solve our problem, it gets...

Feb 2023
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Manager

Implementation and Training

Bugsy interacts really well with the rest of the electronic medical record. But we still haven't...

Feb 2023
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Manager

Service and Support

Things would be better if there were additional training capabilities after we started using the...

Feb 2023
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Manager

Functionality and Upgrades

Compared to Bugsy, our previous product was easier to use; we have to take multiple steps to get any...

Feb 2023
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(0)
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Manager

Functionality and Upgrades

I don't have any access, and I can't upload anything to NHSN yet. I don't know how much Bugsy costs...

Feb 2023
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Manager

Lessons Learned

I would tell a peer or colleague that Bugsy is overly complex. The product is difficult to...

Feb 2023
||
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Manager

Lessons Learned

The pro is that Bugsy is widely used. I have peers that are not in our health system that I can ask...

Feb 2023
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Manager

Other Observations & Comments

A pro is that we can link to multiple sites, so Bugsy doesn’t only feed into one facility. With our...

Feb 2023
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Analyst/Coordinator

Service and Support

We have designated support people from Epic who help us with the system, and we know those people...

Jan 2023
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(0)
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Analyst/Coordinator

Functionality and Upgrades

In Bugsy, I can easily see all of our patients who have infection statuses on their charts.

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

We can't run reports in Bugsy very easily. That process is very clunky. There are some reporting...

Jan 2023
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Director

Other Observations & Comments

We don't have the vendor's Beaker module. That is a piece that would connect with our lab and...

Jan 2023
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(0)
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Director

Functionality and Upgrades

One thing that we hope will come online soon in Bugsy is the ability to support the electronic...

Jan 2023
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(0)
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Director

Functionality and Upgrades

When we do surgical-site infection surveillance, it seems like it shouldn't be as hard as it is for...

Jan 2023
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(0)
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Director

Other Observations & Comments

With Bugsy, the vendor trains our people, and then our people provide our support. If our people...

Jan 2023
||
(0)
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Director

Implementation and Training

I don't think that Epic can be held accountable for the way our organization ended up deploying the...

Jan 2023
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(0)
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Director

Lessons Learned

Our infection prevention area is small but mighty. We don't have a lot of turnover. That means that...

Jan 2023
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(0)
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Director

Lessons Learned

The challenge with Bugsy is that most users are new to infection prevention, so they don't...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

Bugsy has a lot of functionality that is delayed for our organization. Some of that is due to...

Jan 2023
||
(0)
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Manager

Implementation and Training

When Bugsy was initiated, somebody from Epic worked with us for a couple of months, and that was...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

The weakest thing about Bugsy is that there is so much visual noise. It is not a very elegant...

Jan 2023
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(0)
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Manager

Interfacing and Integration

We had to put in hundreds of hours to get Bugsy working how we wanted it to, but it now meets our...

Jan 2023
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Manager

Functionality and Upgrades

The system allows us to see where we are and whether there are any problems, trends, or clusters in...

Jan 2023
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Manager

Relationship

We have meetings with Epic, and we give recommendations on what we want to see in the product. The...

Jan 2023
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Manager

Functionality and Upgrades

We have to find a back door to get information, but that option isn't always available. Ideally, we...

Jan 2023
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(0)
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Manager

Functionality and Upgrades

There is no good way to get a simplified report from the system for our medication administration...

Jan 2023
||
(0)
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Manager

Relationship

I would like to see Epic do better with their timeliness in terms of working through things. The...

Jan 2023
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Manager

Lessons Learned

With everything that I know now, if I were to start over and transition to Epic's system, I would...

Jan 2023
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(0)
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Manager

Functionality and Upgrades

Bugsy's detection of surgical site infections is far superior to our previous products and systems....

Dec 2022
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(0)
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Manager

Implementation and Training

When we initially got the product, Epic did some online training with our infection prevention team...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

There are quite a few things on our wish list. We are always working with our liaison and asking...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

The surgical site infection module is on our wish list. Our log reports automatically pull certain...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

For Bugsy, Epic keeps up well with the current NHSN changes and updates. The vendor sends us an...

Dec 2022
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Manager

Relationship

For the majority of the time, Epic is good at keeping their promises. When we put out a request, the...

Dec 2022
||
(0)
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Manager

Other Observations & Comments

Using Bugsy with any of the modules is easy because I know the product so well. But for the average...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

I have been pleased with Bugsy as a user, and I am satisfied with our interactions and...

Oct 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We have gone through a transition with getting a new infection preventionist. The education and...

Oct 2022
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(0)
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Analyst/Coordinator

Other Observations & Comments

We have struggled with our denominator account validation, but a lot of sites struggle with that. I...

Oct 2022
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(0)
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Manager

Implementation and Training

Epic should have functionalities built into the system before an organization goes live. There were...

Oct 2022
||
(0)
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Manager

Implementation and Training

Our initial training on Bugsy was short and abbreviated. Ideally, we would have had a couple of...

Oct 2022
||
(0)
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Manager

Technology

Epic should support our goals better by providing quality data output. For example, we would like...

Oct 2022
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Manager

Relationship

We have a team from Epic that we meet with regularly, but there have been changes on the vendor's...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor is being slow to add key features and things to our system. We are not able to carry out...

Oct 2022
||
(0)
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Manager

Technology

There have been some changes in reporting requirements that I have asked for, but Epic is not sure...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Currently, we can do contact tracing within Bugsy, but that functionality is not helpful. What Epic...

Oct 2022
||
(0)
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Manager

Future Outlook

The future looks good with Bugsy. We are still figuring out things on the front line. I see good...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

When I need to make a change in Bugsy, even a minor change, I have to go through Epic. There are too...

Oct 2022
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(0)
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Manager

Implementation and Training

My biggest complaint about the vendor's implementation and training services for Bugsy is that I...

Oct 2022
||
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Manager

Service and Support

Our communication with Epic has been very good. Epic is very proactive, and they make themselves...

Oct 2022
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(0)
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VP/Other Executive

Interfacing and Integration

Obviously, we like the system's integration because we had to run two separate pieces of software...

Oct 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

Bugsy's limitation is that Bugsy is primarily designed for infection control and antimicrobial...

Oct 2022
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(0)
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VP/Other Executive

Implementation and Training

The implementation went very smoothly. Basically, the product did what the vendor said it would do,...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

I recommend the product to other hospitals. I like that we are able to integrate with other...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

Bugsy does a really good job with surveillance. The system pinpoints the hot topics that we look at....

Sep 2022
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Manager

Relationship

We have been with the vendor for years, and we still have regular calls. Upgrades keep happening...

Sep 2022
||
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Director

Lessons Learned

I would not select Bugsy as an overall infection prevention product. It is better than it was in the...

Sep 2022
||
(0)
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Director

Relationship

Epic understands NHSN reporting really well, but that is just one small component of infection...

Sep 2022
||
(0)
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Director

Service and Support

Epic recently started a user group or a sort of steering committee that we are excited about. I...

Sep 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

My continued concern with Bugsy is that Epic is basically giving it to organizations as part of...

Sep 2022
||
(0)
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Director

Service and Support

Epic has an obvious lack of knowledge on their end of infection prevention basics and workflows....

Sep 2022
||
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Director

Lessons Learned

I don't recommend Bugsy every time a peer asks me about it. If they want a product that can do more...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We used to have a different system for each community, and now everyone is all on one instance, so...

Sep 2022
||
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Analyst/Coordinator

Implementation and Training

I would like to see some more IP-specific training from Epic because there really wasn't any...

Sep 2022
||
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Analyst/Coordinator

Functionality and Upgrades

For the most part, Bugsy works as it was promoted. There are some reports specific to pulling device...

Sep 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The ease of use of the product depends on the user. I don't know whether there is a way that Epic...

Sep 2022
||
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Analyst/Coordinator

Other Observations & Comments

When I have an issue, I work with our local person at one of our hospitals that has access to Epic,...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Someone looking at Epic's system should make sure that they are going to be able to pull their...

Sep 2022
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Manager

Functionality and Upgrades

I would like to see an easier way to pull data out that doesn't require a report writer. There...

Sep 2022
||
(0)
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Manager

Other Observations & Comments

When we had the original presentation, Epic didn’t talk about Bugsy’s limitations. That experience...

Sep 2022
||
(0)
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Manager

Implementation and Training

Epic came out and did one really quick education session, but I happened to be off, so I got no...

Sep 2022
||
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Manager

Functionality and Upgrades

In the beginning, Epic promised us robust reports from Bugsy, but we did not see those reports. The...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

Bugsy is 100% geared towards required reports, whether those reports are on communicable diseases or...

Sep 2022
||
(0)
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Manager

Lessons Learned

With the product, Epic gives us the pieces and parts that are available, and then our organization...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

Things are going well with the product. It works for us. After experiencing the product and knowing...

Sep 2022
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Manager

Service and Support

Knowing that not everything is possible, the vendor certainly commits to trying to fulfill all of...

Sep 2022
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Manager

Functionality and Upgrades

There are a number of things that we can do within Bugsy, but we do have to get a little technical...

Sep 2022
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Manager

ROI / Cost

Bugsy streamlines the work of infection preventionists so much. We have seen enormous efficiencies...

Sep 2022
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Manager

Interfacing and Integration

We get a lot of good out of Epic products in the form of interoperability. We were able to integrate...

Sep 2022
||
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Director

Functionality and Upgrades

Bugsy gives us the capacity to extract data for analysis in ways that we have never tried before....

Aug 2022
||
(0)
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Director

ROI / Cost

Bugsy has certainly helped us lower employee exposures. That is a big win for us.

Aug 2022
||
(0)
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Director

Functionality and Upgrades

Bugsy's reporting functionality has been hard to get going. The capacity to access all of the data...

Aug 2022
||
(0)
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Director

Implementation and Training

It has been a few years since we implemented Bugsy. The labor involved with the implementation was...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

It is always difficult to see outcomes with compliance and quality reporting types of drivers, but...

Aug 2022
||
(0)
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Director

Interfacing and Integration

The integration with Bugsy and our EMR is priceless. We are working in the EMR, and the integration...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

I like how frequently we get upgrades for Bugsy. We have Nova Notes, and they allow us to see what...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

Epic has been doing very well at listening to the infection preventionists, and the vendor has...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

Bugsy has great technology, but the system is sometimes a little cumbersome to use. The vendor puts...

Aug 2022
||
(0)
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Manager

Service and Support

Most of our web support comes through our Epic analysts. We meet with our analysts regularly, and...

Aug 2022
||
(0)
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Manager

Interfacing and Integration

Because we use Epic’s EMR, Bugsy is the best choice for infection control because it gives us the...

Aug 2022
||
(0)
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Manager

Other Observations & Comments

If something doesn't come through Bugsy, most of the time that is because of a communication error....

Aug 2022
||
(0)
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Director

ROI / Cost

Epic is expensive. We get our money’s worth, but we must drive a lot.

Aug 2022
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Manager

Functionality and Upgrades

There are others in my department that would never use Bugsy again, but I like the product. It works...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

There are a few things Epic could improve, such as the ability to highlight the cases I have already...

Aug 2022
||
(0)
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Manager

Implementation and Training

Overall, our implementation was very smooth, and Epic walked us through everything that we needed to...

Jul 2022
||
(0)
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Manager

Service and Support

When we call Epic with questions, they respond in a very friendly and familiar manner. They know us...

Jul 2022
||
(0)
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Manager

Other Observations & Comments

Where we are as an organization doesn't fair well with Bugsy as a product. Bugsy is made for a very...

Jul 2022
||
(0)
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Director

Interfacing and Integration

We have been able to work through most of the interfacing challenges. It was good that we did not...

Jul 2022
||
(0)
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Director

Implementation and Training

In the beginning when we were planning for the go-live, Epic told us we needed to purchase very...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Changing over to Bugsy Infection Control was not what I suggested, but that is what my organization...

Jul 2022
||
(0)
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Director

Future Outlook

Our long-term plan is to continue to use all Epic-supplied products until the wheels fall off. We...

Jul 2022
||
(0)
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Director

Lessons Learned

I have a lot of heartburn about whether I would buy the product again. I would be concerned about...

Jul 2022
||
(0)
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Director

Implementation and Training

I am never really sure what the upgrade schedule is. A lot of the responsibilities have changed....

Jul 2022
||
(0)
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Director

Implementation and Training

Our big superusers did not go to another site for training because of the pandemic. There were a lot...

Jul 2022
||
(0)
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Director

Technology

With Bugsy Infection Control, we were given a very basic, generic product. Part of the problem was...

Jul 2022
||
(0)
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Director

Relationship

We would like better communication with the Epic team. They seem to have their own set of priorities...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

The vendor is not delivering the NHSN hand reports yet. I don't know how those reports aren't...

Jul 2022
||
(0)
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Director

Service and Support

If I need support, I might be able to find an email address. But I wouldn't know how to get in touch...

Jul 2022
||
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Director

Technology

Part of the draw of the product was that it had a slick user interface, but now, everything looks...

Jul 2022
||
(0)
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Director

Relationship

Epic can push out a little content, or we can make some rules, but that isn't like our top-down...

Jul 2022
||
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Manager

Technology

We are doing AI surveillance and using Bugsy Infection Control for antibiotic utilization. We get...

Jul 2022
||
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Manager

Service and Support

We have been asking for one thing that Epic can’t seem to do. They say that what we want won’t be...

Jul 2022
||
(0)
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Manager

Relationship

Epic's system is current with NHSN and CMS requirements. Epic is always trying to think of ways to...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

I like that Bugsy Infection Control is part of the chart. I don’t have to go between places too...

Jul 2022
||
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Manager

Functionality and Upgrades

As things emerge, we use Bugsy Infection Control to solve problems and monitor things. Epic was...

Jul 2022
||
(0)
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Manager

Other Observations & Comments

There are some reports that are going to go away. That worries me. We have ways we do things that we...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

The updates for Bugsy Infection Control are horrible. With every upgrade that Epic does, they screw...

Jun 2022
||
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Director

Implementation and Training

Epic should have better instructions and should be more hands on in terms of coming to us and...

Jun 2022
||
(0)
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Director

Service and Support

Every time we ask Epic to make changes and give Epic ideas, the ideas go nowhere.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Our organization is making us keep Bugsy Infection Control because we use Epic for our EMR. That was...

Jun 2022
||
(0)
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Director

ROI / Cost

Epic does not avoid charging for every little thing, but I do know that Epic has provided some...

Jun 2022
||
(0)
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Director

Interfacing and Integration

Bugsy Infection Control is comparable to other infection control surveillance systems, but if...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

A lot of Bugsy Infection Control’s surveillance is report driven, so the data is not necessarily...

Jun 2022
||
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Director

Functionality and Upgrades

In terms of efficiency, Bugsy Infection Control did help us reduce the number of records that we...

Jun 2022
||
(0)
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Director

Other Observations & Comments

We have seen significant optimization in the workflows for infection preventionists due to Bugsy...

Jun 2022
||
(0)
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Director

Future Outlook

There are a few things that we have asked for that Epic can't make work. But I think that over time,...

Jun 2022
||
(0)
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Director

Service and Support

When it comes to being proactive, we give Epic ideas more often than they bring new ideas to us. A...

Jun 2022
||
(0)
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Director

Relationship

The executive involvement from Epic was present at the beginning, but now that we are past the...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Epic and Bugsy Infection Control definitely exceeded what we thought we were going to get. We very...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

With Bugsy Infection Control, we are able to detect more things than we were able to previously. We...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

There seems to be certain functionality in Bugsy Infection Control, such as graphing, that we don't...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Epic needs to develop more outbreak algorithms for Bugsy Infection Control. Right now, we are...

Jun 2022
||
(0)
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Director

Relationship

New things are added to the system very quickly, and changes are made when we need them. Every time...

Jun 2022
||
(0)
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Director

Interfacing and Integration

We use EpicCare Antimicrobial Stewardship in addition to Bugsy Infection Control. It is nice that...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Bugsy Infection Control is saving me a bundle of time because I was doing everything manually that...

Jun 2022
||
(0)
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Analyst/Coordinator

Technology

We had a couple of bugs in Bugsy Infection Control initially, but the issues could have been because...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

The support from the Epic team has been phenomenal. We have meetings frequently, and we can reach...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

I haven't seen really any training from Epic. I have been working for years to get certain things...

Jun 2022
||
(0)
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Manager

Implementation and Training

The system is so customizable, but I feel there is not a lot of training or guidance from Epic. I...

Jun 2022
||
(0)
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Manager

Service and Support

We have a dedicated person at Epic who I work with when I have open tickets. I think the support...

Jun 2022
||
(0)
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Manager

Implementation and Training

I was able to go take a class, so now I can do a few things in Bugsy on my own, such as building...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

We used to have a very manual process to send things over to the Department of Health. But with...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The system is super easy to use, but some people on our team are not using the system because they...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Epic is continually upgrading our dashboards and tools. They do NHSN and CDC updates.

Jun 2022
||
(0)
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Manager

Service and Support

I have had a ticket out for years that is still not resolved. Epic's support people will scratch...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I don't know whether some of the issues we have are because we do not have Beaker, but we weren't...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

If we play around with Bugsy Infection Control, we can find a lot of uses for it. Tracing infections...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I absolutely love Bugsy. What I really like about the system is that there are so many reports on...

Jun 2022
||
(0)
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Director

Relationship

There are delays in getting answers back from Epic and delays in getting solutions. When we do hear...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I would like an easier way to pull patient days or admission data that is required by NHSN.

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

Epic’s support people are very resourceful and responsive when we need them to be.

Jun 2022
||
(0)
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Director

Technology

Bugsy is probably the standard for infection control surveillance systems in EHRs. I would highly...

Jun 2022
||
(0)
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Director

ROI / Cost

Epic keeps promises in some respects, but in other ways, they don't. We asked the vendor a long time...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The infection control dashboard doesn't connect with the nursing unit dashboards. We have to give...

Jun 2022
||
(0)
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 or  to see details.

Director

Service and Support

When I need help, I reach out to our internal support team. They then contact Epic. Getting an...

Jun 2022
||
(0)
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Manager

ROI / Cost

I don't know what Bugsy Infection Control costs, but it is worth all that we have. The tool has been...

Jun 2022
||
(0)
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 or  to see details.

Manager

Lessons Learned

I would tell others who are starting with Bugsy Infection Control to make sure they have all the...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I haven't heard any complaints regarding the ability to pull reports or drill down on a particular...

Jun 2022
||
(0)
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 or  to see details.

Director

Other Observations & Comments

There is a learning curve to using Bugsy Infection Control.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The main clinical outcome of using Bugsy Infection Control is the ability to match the patient's...

Jun 2022
||
(0)
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Nurse

Functionality and Upgrades

Bugsy Infection Control is a little cumbersome, and we can't always find our information, but the...

Jun 2022
||
(0)
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Director

Implementation and Training

When we learn about updates, we get minimal education. It would be nice to have more education. We...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Bugsy Infection Control is a little slow and not very user friendly for compiling things. The...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system's dashboards and graphics need improvement. We end up having to do graphs in Excel...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The infection worksheets have helped us identify infections, and therefore, we have been able to act...

Jun 2022
||
(0)
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 or  to see details.

Nurse

Implementation and Training

Epic has learning dashboards. We have to read things that Epic has created, but they don't answer...

Jun 2022
||
(0)
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Nurse

Functionality and Upgrades

We have no way of getting reports with Bugsy Infection Control, so we need another vendor. If Epic...

Jun 2022
||
(0)
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Manager

Implementation and Training

Communication was lacking during the implementation and training. We felt our department was...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The storyboard throws things in our faces. That is helpful for keeping things at the top of our...

Jun 2022
||
(0)
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 or  to see details.

Manager

Relationship

It has taken Epic a long time to keep their promises. Things haven't worked the way they were...

Jun 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would prefer to go to a homegrown solution. The infection control module that we developed...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would definitely like to see more automation. For example, when there are changes in the EMR that...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is always very supportive. They may not be able to deliver always, but they are very...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Bugsy has been a really good product for us and for our team. We have found the system to be easy to...

Jun 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We transitioned to Epic's EMR, so it made sense for us to move to Bugsy Infection Control. We have...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

When we were trying to implement and validate things with Bugsy Infection Control, things were...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product needs improvement on the reporting side of things. Bugsy Infection Control doesn't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

On the front end, the product is easy to use. The surveillance capabilities are efficient, and the...

Jun 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

Epic’s trainings haven't been very good. It feels like Epic is out of touch with what we want to...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

It is really difficult to get certain data out of the system in a meaningful way. We haven't been...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I recognize that Bugsy is only as good as the people who build the dashboard for us because the...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The system is able to take aspects from the patient's chart that they may have gotten from a pump or...

Jun 2022
||
(0)
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Manager

Relationship

When we give feedback about certain features that we don't want, we are told that Epic can’t do...

Jun 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

Epic was very responsive during the COVID-19 crisis, and they made some necessary changes very...

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

Epic is very accessible. I am able to send emails to them multiple times a month, and they will...

Jun 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

Bugsy has a lot of potential, and it is going to take a long time to get it to where it is ideal. It...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

The fixes or the things that we have been promised by Epic tend to take a long time, but they do...

Jun 2022
||
(0)
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Manager

Service and Support

We have conversations with Epic on a regular basis, and we have an analyst who works here with us...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We can't even compare the workflow that we had to work with before versus what we have now in Epic's...

Jun 2022
||
(0)
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 or  to see details.

Manager

Relationship

Whenever we think of something that we would notify our Bugsy Infection Control person about, they...

Jun 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

We are not computer people, so there is sometimes a disconnect between what Epic has to offer us and...

Jun 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

Bugsy Infection Control is easy for end users. Everything in Epic is so integrated. That makes...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Previously, when we had an outbreak of a certain disease or organism in the hospital, tracking it...

Jun 2022
||
(0)
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Manager

Lessons Learned

Epic has a module that works in conjunction with Bugsy Infection Control called Beaker, which is...

Jun 2022
||
(0)
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 or  to see details.

Director

Service and Support

During COVID-19, things were so crazy. Epic did a great job of keeping things current and going. We...

Jun 2022
||
(0)
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 or  to see details.

Director

ROI / Cost

We can run reports to get the data we need from Bugsy Infection Control. We can upload to NHSN...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would like the ability to tailor the reports we run in Bugsy Infection Control to our needs. For...

Jun 2022
||
(0)
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 or  to see details.

Director

Service and Support

We usually get our questions answered and things resolved with Epic, but those things take forever....

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Bugsy Infection Control is a great infection control system and a great documentation system. It...

Jun 2022
||
(0)
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 or  to see details.

Director

Other Observations & Comments

Some people are unhappy with the product because it can be configured in many different ways. If...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The last few years with the product have made up for the rocky start. Our experience with the...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

In the time that we have had the product, the implementation and upgrade processes have gotten...

Jun 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

With Bugsy Infection Control, we don't have traditional training. We have a staff member who does...

Jun 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

There are some things that we would like Epic to build out. We can add in the infections as they are...

Jun 2022
||
(0)
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 or  to see details.

Director

Service and Support

When we have a question, we get an answer from Epic in a timely manner.

Jun 2022
||
(0)
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 or  to see details.

Director

Relationship

Throughout the pandemic, Epic has done a really good job of responding and creating new things. Epic...

Jun 2022
||
(0)
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Director

ROI / Cost

We are all in with Epic, and we are looking to add pieces as we go. Sometimes, there may be a...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

We can track compliance for certain things better. For instance, we can track some bundle compliance...

Jun 2022
||
(0)
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