Bugsy Commentary
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Jackson Tate
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User Commentary

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VP/Other Executive

Product, Value

The pharmacy side of Bugsy has allowed us to better manage our patients' medications and the kind of...

May 2024
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VP/Other Executive

Product

The main improvement needed is probably around the reporting, which is more canned than...

May 2024
||
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Physician

Loyalty, Relationship, Operations

We recently changed to a different kind of system from Epic. We merged with a big health system, and...

May 2024
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Physician

Loyalty, Relationship, Product

In the canned package that Epic sells, they come in and say they will take care of anything. They...

May 2024
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Physician

Operations

We had a person here who helped us with the training, and since we were already familiar with Epic...

May 2024
||
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Physician

Relationship

What Epic tells us will happen and what actually happens may be two different things. There were...

May 2024
||
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Physician

Loyalty, Relationship

I'm familiar with a bunch of things that Epic already has in place, such as their patient tracing...

May 2024
||
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Physician

Relationship

I haven't gotten phone calls from Epic. It would be nice if they had new algorithms that they...

May 2024
||
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Physician

Relationship

Years ago, we had a meeting with some people over the development of Bugsy. So vendor executive...

May 2024
||
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Physician

Product

We are using Bugsy for healthcare-associated infection surveillance, so Epic is providing results...

May 2024
||
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Director

Operations

We were kind of forced to use the Epic products, and we had a lot of concerns. The Epic business...

May 2024
||
(0)
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Director

Relationship, Product

Since COVID-19, Epic has spent a bit more attention on the Bugsy product, but overall, it is an...

May 2024
||
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Director

Product

Epic has some good things integrated with the EMR for front-facing clinicians, such as infection...

May 2024
||
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Director

Relationship, Product

Every several months, Epic has an upgrade, and we have downtime and things. We are often unable to...

May 2024
||
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Director

Product

Bugsy has certain advantages over our other product. The nonsurveillance parts of Bugsy are valuable...

May 2024
||
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Director

Relationship

Bugsy is touted as something that can do anything we want it to. What Epic doesn't say is that...

May 2024
||
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Director

Product

Bugsy is like an Apple product. It looks very slick and clean, and that is what I like about it....

May 2024
||
(0)
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Director

Product

We use Epic’s workflows, although I'm very frustrated because I feel like we can't target things as...

May 2024
||
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Director

Product, Value

The huge advantage of Bugsy is that it is integrated with the EMR. Since it is the only infection...

May 2024
||
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Director

Product

I'm very frustrated and disappointed in Epic’s product and model. The flagging is the only thing...

May 2024
||
(0)
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Director

Relationship, Product

I know Epic is trying to do some things in Bugsy with visualizations and stuff, and that is very...

May 2024
||
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Director

Relationship, Product

I like the dashboard in Bugsy. That really works well for our team, and we are able to customize...

May 2024
||
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Manager

Product

Most everything is one page in Bugsy, and that makes it easy to use. We can go on one page and have...

Apr 2024
||
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Manager

Product

We are having problems getting some customizations on surgical site infections in Bugsy. The system...

Apr 2024
||
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Manager

Operations

We have an in-house person who does our Bugsy training for us, and they are helpful. If we have a...

Apr 2024
||
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Director

Relationship, Operations

Bugsy is very intuitive, and most things in the system flow really well. We are also extremely...

Apr 2024
||
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Director

Loyalty, Product

One thing in Bugsy that we would like to see improvements to would be the assessment dashboard. Epic...

Apr 2024
||
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Director

Loyalty, Relationship, Product

We are working through some diversity, equity, and inclusion things in Bugsy, and we are trying to...

Apr 2024
||
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Manager

Relationship

The level of support and engagement from Epic and their specialists has been phenomenal.

Apr 2024
||
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Manager

Product, Value

The module has very high value for bedside users, but it can be difficult for them to learn about...

Apr 2024
||
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Director

Operations

The implementation of Bugsy was chaotic because Epic never did adequate testing of the...

Apr 2024
||
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Director

Operations

The training from Epic was terrible. It was pretty much nonexistent. It was deferred to internal...

Apr 2024
||
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Director

Operations, Product

Bugsy is very difficult to use. It is not intuitive. We have to go a million places to find...

Apr 2024
||
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Director

Relationship, Operations

Epic isn’t proactive, and that is one of my biggest complaints. They knew they didn't have the...

Apr 2024
||
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Director

Relationship, Operations

To develop their products, Epic basically abuses their customers to tell them what the functionality...

Apr 2024
||
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Manager

Relationship, Operations, Product

When we are building something out or updating or upgrading something, Epic always gives us...

Apr 2024
||
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Manager

Product

The integration of the Epic EHR with Bugsy is really nice. Anyone who opens the chart at any point...

Apr 2024
||
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Director

Loyalty, Product

Unfortunately, I was forced to abandon our previous solution and transition to Bugsy, and I have...

Apr 2024
||
(0)
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Director

Value

Epic charges for every absolute minute detail. Everything costs money in terms of upgrades. The...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

What has gone really well for Epic and for us is that our internal IT staff members who are...

Mar 2024
||
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Analyst/Coordinator

Operations

The initial implementation was really rocky, but the upgrades have really been a lot smoother since...

Mar 2024
||
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Analyst/Coordinator

Operations

I am still struggling with some of the travel questions and where to implement some things that are...

Mar 2024
||
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Analyst/Coordinator

Relationship, Operations

Epic does a very good job of notifying us of issues. The people I work with from the organization...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

The surveillance is great. It is real-time surveillance, and that is very nice. We get the alerts...

Mar 2024
||
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Manager

Relationship, Product

We haven’t had any issues with Bugsy. The only issue is having the time for my computer people to...

Mar 2024
||
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Manager

Loyalty, Product

Bugsy is easier to use than our previous solution because it is an all-in-one solution. We didn't...

Mar 2024
||
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Manager

Operations

There hasn't been a need for a lot of training since the implementation of Bugsy, but the biggest...

Mar 2024
||
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Manager

Product

My team is creating a wish list. We have a reportable condition and things that we have to report to...

Mar 2024
||
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Manager

Product

We do surveillance for ventriculitis, and that is a requirement for DNV, which is our accrediting...

Mar 2024
||
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Manager

Relationship, Operations

Epic was very helpful in the very beginning. I reached out to one of the representatives at Epic...

Mar 2024
||
(0)
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Manager

Operations, Product

We use Epic's system and the NHSN system daily. They are not simple or intuitive. There are a...

Mar 2024
||
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Manager

Product

We have some clarity reports that are pulled from Epic's system, but they are not in Epic's system....

Mar 2024
||
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Director

Operations

At the go-live, none of the functionality of Bugsy existed, and now, a long time later, we are still...

Mar 2024
||
(0)
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Director

Product

The biggest strength of Bugsy is that we don't have to build an interface. I also like the surgical...

Mar 2024
||
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Director

Product

Bugsy is very limited in its functionality, and it doesn't really do what I need it to do. Bugsy...

Mar 2024
||
(0)
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Manager

Operations

The biggest challenge has been the ability to have dedicated training like we had with another...

Feb 2024
||
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Manager

Loyalty, Product

One of the things that went well was our ability to customize the surgery surveillance. For example,...

Feb 2024
||
(0)
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Manager

Relationship, Product

The design, stability, or reliability of the product have gotten better. A couple of months ago, my...

Feb 2024
||
(0)
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Manager

Loyalty, Product

I don't know that Epic has delivered new technology that meets our needs very well. In the future, I...

Feb 2024
||
(0)
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Manager

Relationship, Product

There is an issue with the data in Bugsy in one area right now, but we are being told the problem is...

Feb 2024
||
(0)
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Manager

Loyalty

I was disappointed in the transfer to Bugsy. Not all of our units meet NHSN requirements for...

Jan 2024
||
(0)
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Manager

Operations

We are not the first organization to implement Bugsy, but it felt like we were because Epic vomited...

Jan 2024
||
(0)
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Manager

Product

Bugsy is unintuitive. We have been using Epic software for years, but it was a lot to learn how to...

Jan 2024
||
(0)
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Manager

Product

There is a function that our facility puts into Bugsy for infection control. Anytime there is a CDC...

Jan 2024
||
(0)
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Manager

Relationship

For Bugsy, we have to call our IT team; we can't go directly to Epic. That is a flaw. We have a...

Jan 2024
||
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Manager

Relationship

Because of the phase we were in with Bugsy, we were losing our IT support, and we didn't have our...

Jan 2024
||
(0)
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Manager

Product, Value

If a facility is already in the Epic environment, Bugsy makes the workflow easier because users can...

Jan 2024
||
(0)
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Manager

Product, Value

Bugsy can take an hour, four hours, eight hours, or even twenty-four hours to refresh. That is very...

Jan 2024
||
(0)
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Manager

Product

I would probably buy Bugsy again; it has good features. I like that I'm only working on one screen....

Jan 2024
||
(0)
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Manager

Operations

We have had a difficult transition to Bugsy. It was purported to be super smooth, easy, and direct,...

Jan 2024
||
(0)
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Manager

Operations

Our company leaders all knew Epic and had been using it for years, so Bugsy tied right in with their...

Jan 2024
||
(0)
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Manager

Operations

The delivery and the whole process from Epic were put together very well. The IT preparation, the...

Jan 2024
||
(0)
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Manager

Product

Bugsy has a lot of positives and potential, and some things are terrific, but it is not perfect by...

Jan 2024
||
(0)
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Manager

Product

I would only recommend Bugsy if someone was already using Epic. People I know, love, and trust who...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Things with Bugsy have been mediocre. We have been learning a little more about the capabilities in...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I recently had to use the feature for contact tracing in Bugsy. The list that was generated was...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

Our initial training with Epic was terrible. It was brief and only covered the tip of the iceberg....

Jan 2024
||
(0)
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Analyst/Coordinator

Product

There are different infection prevention dashboards that we have to use in Bugsy. It doesn't make...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

There has been a ton of improvement in Epic’s support of Bugsy. The folks who have taken over that...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Epic hasn't made a lot of changes to the product. However, it can sometimes be hard for us to know...

Jan 2024
||
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Manager

Product

We are really just using the system to survey for surgical site infections and to create uploads to...

Jan 2024
||
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Director

Relationship

Specific to Bugsy, we have a really good working relationship with our optimization representatives....

Jan 2024
||
(0)
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Director

Product

Epic is great for day-to-day things, and Bugsy is really good for the organization. For me...

Jan 2024
||
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VP/Other Executive

Product

There is a lot we have to do outside of Bugsy to easily validate and clean data. There are a lot of...

Jan 2024
||
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VP/Other Executive

Product

We spend so much time reviewing charts unnecessarily, and there are a lot of synonyms that just...

Jan 2024
||
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VP/Other Executive

Product

We often complain about how often we have to be proactive in getting information from Bugsy. We have...

Jan 2024
||
(0)
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VP/Other Executive

Operations

When Epic sends out notices of changes, there is a pretty big gap between the release notes and the...

Jan 2024
||
(0)
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VP/Other Executive

Product

There is very little on the front end of Bugsy that explains how things work on the back end. That...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

Epic does a very good job of pushing information out when things are broken or if the NHSN system...

Jan 2024
||
(0)
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VP/Other Executive

Product

From my own experience, people just cannot compare other experiences to the experience of working...

Jan 2024
||
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VP/Other Executive

Loyalty, Product

The number of other systems of data that are automatically tied to our data, such as billing data,...

Jan 2024
||
(0)
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VP/Other Executive

Operations

Epic is one of the biggest EHR vendors, and they are constantly developing the product and offering...

Jan 2024
||
(0)
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Director

Relationship

Bugsy is the most thorough and connected surveillance program for infection prevention and control...

Dec 2023
||
(0)
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Director

Operations

There could be an improvement with post-implementation follow-up training from Epic. The beginner...

Dec 2023
||
(0)
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Director

Operations, Product, Value

The conversion process for Bugsy was good. Since the product is built into Epic's system, it is much...

Dec 2023
||
(0)
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Director

Relationship

I have one person from the vendor that can get us to where we need for the Bugsy product.

Dec 2023
||
(0)
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Manager

Operations

If we were to roll out and build the product again, we would ask for more training before making...

Nov 2023
||
(0)
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Manager

Product

I would love for the product to look for nondiscrete data. That would be fabulous.

Nov 2023
||
(0)
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Manager

Relationship

For everything we ask for, we have to create a ticket. Once we put in a ticket, Epic is involved,...

Nov 2023
||
(0)
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Manager

Relationship, Product

Epic could do better. When they upgrade something, I frequently find that something else is not...

Nov 2023
||
(0)
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Manager

Operations, Product

From what I hear, we have to find a lot of workarounds. Instead of doing something with two steps,...

Nov 2023
||
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Director

Relationship, Product

We have been with Bugsy for a while now, so we have seen quite an evolution of the tool. Over the...

Nov 2023
||
(0)
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Director

Operations

Epic has a great program in general. It takes a good amount of knowledge of how things are...

Nov 2023
||
(0)
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Manager

Relationship

For Bugsy, we meet with one of our representatives infrequently now. They are the same person that...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Right now, with Epic, we are going through some changes with moving away from Crystal Reports and...

Oct 2023
||
(0)
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Manager

Operations

I would like an FAQ or short tutorials from Epic. For example, if I sign in to my profile and there...

Oct 2023
||
(0)
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CNIO

Relationship

All I ever hear about Epic's people is good stuff. We have some great people that have been helping...

Oct 2023
||
(0)
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CNIO

Operations

Epic’s training is good. The issue with the training is that it is generic, so there is always a gap...

Oct 2023
||
(0)
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CNIO

Relationship, Product

Epic supports Bugsy however they can, but some of the problems are because of the CDC and issues we...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

I am very frustrated with how the product rollout went. It went very poorly because the vendor...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

We had a short training seminar with the vendor; it showed us where everything was located, and it...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The product is integrated right into the medical record and with all the functionality that we use...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

I could see the product being useful in some areas, but there is other functionality that I would...

Oct 2023
||
(0)
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Director

Product

Overall, Bugsy has done very well as a surveillance software for our healthcare-associated...

Oct 2023
||
(0)
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Director

Product

The downside of Bugsy is that there are a lot of nuances people might not realize until they really...

Oct 2023
||
(0)
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Director

Relationship, Product

There is a newsletter that is put out to all of the Epic users that use Bugsy, so they keep us...

Oct 2023
||
(0)
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Director

Operations

We don’t know whether this is something between the organization and Epic, but we could have used a...

Oct 2023
||
(0)
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Director

Product

Bugsy is from Epic, so the total integration is a great advantage. Epic is leaps and bounds ahead of...

Oct 2023
||
(0)
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Director

Operations, Product

The learning curve in Bugsy is very steep, and it depends on the infection preventionist knowing why...

Oct 2023
||
(0)
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Director

Product

We are extremely impressed with Epic’s vision for integrating AI into the electronic medical record....

Oct 2023
||
(0)
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Director

Relationship, Product

We would tell friends or peers looking at Epic to not skimp on getting the modules. They should not...

Oct 2023
||
(0)
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Manager

Relationship, Product

Bugsy lets me do what I need to do for infection prevention, and I have been able to get all the...

Sep 2023
||
(0)
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Manager

Operations, Product

We don't always take all of Epic's updates. We don't implement certain things they suggest depending...

Sep 2023
||
(0)
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Manager

Operations

A lot of things are kind of self-taught with Epic's system, so we have to go in to learn things...

Sep 2023
||
(0)
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Manager

Product

There are definitely things that we have with Epic's system that we didn't have in our old legacy...

Sep 2023
||
(0)
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Manager

Product

I would like more dynamic rules within Bugsy. I'm looking for actionable interventions. I want to...

Sep 2023
||
(0)
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Manager

Operations, Product

I would like smarter AI stuff within Bugsy. It would be nice if Epic could build that into the...

Sep 2023
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Manager

Product

It takes a bit of work to navigate everything, and there are 20 different ways to look at something...

Sep 2023
||
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Manager

Relationship, Product

I don't think Epic works well with the CDC in how they want the data to be performed. I know there...

Sep 2023
||
(0)
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Manager

Loyalty, Product

We used another product before Bugsy, and I liked it a lot better. I could make my own alerts and...

Sep 2023
||
(0)
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Manager

Product

Epic pushes things toward us, and they do certain things, but some of the upgrades and changes are...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Before using Bugsy, our infection control infection preventionists had a manual process. They really...

Sep 2023
||
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Analyst/Coordinator

Operations

I would suggest that Epic maybe work on their onboarding training plan for any new infection...

Sep 2023
||
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Manager

Product

For CLABSI prevention, the rule is that we look for CLABSI on days one, two, or three. But we found...

Aug 2023
||
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Manager

Operations

The training was generic. Epic said it was special, but it was generic. And the person who trained...

Aug 2023
||
(0)
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Manager

Relationship

I don't call Epic’s support team often, but our support person is one of our subject matter experts,...

Aug 2023
||
(0)
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Manager

Loyalty

Our hospital network decided to get all of the facilities on one platform. We have patients that...

Aug 2023
||
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Manager

Operations, Product

I am finding that with a higher level of Bugsy, which I hear is like the Rolls-Royce of software,...

Aug 2023
||
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Manager

Relationship, Product

If someone is in a network, they need to really understand whether something is a network issue or...

Aug 2023
||
(0)
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Manager

Product

Bugsy helps us do our surveillance and track surgical site infections, CLABSIs, and CAUTIs. But the...

Aug 2023
||
(0)
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Director

Relationship, Operations

With Epic, phone and web support either don't exist or are not easily accessible. One of the things...

Jul 2023
||
(0)
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Director

Relationship

Epic is great about meeting to talk with us, but the very core issue is that they don't employ...

Jul 2023
||
(0)
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Director

Operations, Product

We had to work with Epic on the reporting capabilities, and we had to push our IS department to...

Jul 2023
||
(0)
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Director

Product

I need central line denominator data, and we had to really work through that process. Epic’s people...

Jul 2023
||
(0)
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Director

Product

We went for the whole package with Epic, and it was a huge transition for our organization. But...

Jul 2023
||
(0)
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Director

Relationship, Operations

I would tell other clients to be very involved with the build from the very beginning because once...

Jul 2023
||
(0)
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Director

Relationship, Product

We have had multiple conversations with people from Epic, and we still meet regularly. When we first...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic has been responsive to our concerns, though sometimes there is a language barrier in terms of...

Jul 2023
||
(0)
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Director

Relationship, Product

Prior to Bugsy, we had electronically faxed our reports to the state health department. And when we...

Jul 2023
||
(0)
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Director

Relationship

We have a representative from Epic that joins our routine calls. And that person has been pretty...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic tries to promote Bugsy as a full solution. It works exceptionally for regulatory mandatory...

Jul 2023
||
(0)
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Director

Product

The biggest functionality we would like to see in Bugsy is contact tracing for both exposed...

Jul 2023
||
(0)
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Director

Loyalty, Relationship

I do not recommend Bugsy. I actively give people advice not to switch to it if they can avoid it. I...

Jul 2023
||
(0)
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Director

Relationship, Product

There are a lot of people that have all tried individually to give Epic feedback on the Bugsy tool,...

Jul 2023
||
(0)
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Director

Operations, Product

With the product, we had a pretty steep learning curve from the beginning in terms of how we could...

Jul 2023
||
(0)
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 or  to see details.

Director

Operations, Product

The product is very complex, and that is not necessarily a bad thing, but there are multiple ways...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic gives a very competitive rate for Bugsy to anyone who is on Epic's EMR, but I would not buy...

Jul 2023
||
(0)
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Director

Operations

We do all our training internally, and we only have so much capacity to build that training...

Jul 2023
||
(0)
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Director

Loyalty, Product

Epic makes a lot of assumptions and will spend months developing some new thing that the system can...

Jul 2023
||
(0)
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 or  to see details.

Director

Product

I like the versatility within the software, although the versatility is both a good thing and a...

Jul 2023
||
(0)
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Director

Relationship, Operations

In terms of keeping promises, Epic is not as timely as we would desire, but generally speaking, they...

Jul 2023
||
(0)
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Director

Operations

When we got the initial training, Epic just gave us a bunch of modules and told us we could go to...

Jul 2023
||
(0)
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Director

Operations

As far as ongoing training goes, we have an in-house, designated trainer, but that hasn't been super...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

There are some capabilities I wish the product had, and we have had some struggles with getting...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

There isn't a whole lot of training from Epic. The ongoing training is really not too bad. We can...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We just had an update recently, and the product looks better. Epic changed it so that the font on...

Jul 2023
||
(0)
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Director

Product

I would recommend Bugsy but would do so with caution because people need to know what they are...

Jul 2023
||
(0)
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Director

Loyalty

We have fallen into our own rhythm of trying to fix things ourselves with Bugsy. It seems like we...

Jul 2023
||
(0)
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Director

Operations

I was unhappy with Epic’s implementation, but we haven't had any issues with anything we have asked...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic sends out IT alerts for changes, and those are pretty intuitive.

Jul 2023
||
(0)
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Director

Product

Bugsy is totally integrated with our EMR. That is a strength because we can pull over fields, such...

Jul 2023
||
(0)
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Director

Relationship

With Bugsy, everything is out of the box, and we have to figure things out. We need to have a...

Jul 2023
||
(0)
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Director

Loyalty, Product

At first, I hated Bugsy because I thought it was very rudimentary. But we got great analysts to work...

Jul 2023
||
(0)
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Director

Relationship, Operations

Epic doesn't do anything mean, but we had people with us for months, and our stuff wasn't fixed. The...

Jul 2023
||
(0)
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Director

Product

Bugsy is definitely better than what we were using before. Bugsy is an all-in-one solution, so we...

Jul 2023
||
(0)
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 or  to see details.

Director

Operations

We had a very difficult rollout. We were trying to just use our workflow from our previous product...

Jul 2023
||
(0)
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 or  to see details.

Director

Operations

Epic’s training has been terrible. We are not really getting anything; it seems like we are...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Every time there is an update to Bugsy, something gets broken. The issue is always completely...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

Bugsy has some robust reporting capabilities, but the reporting piece is so robust that it...

Jul 2023
||
(0)
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VP/Other Executive

Product

We like having the ability to gather and transmit the data needed for prior authorization or...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

We have talked with the vendor about being able to filter the responses that come back so that the...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Epic was responsive to adding things that we needed for COVID-19 surveillance as well as for...

Jul 2023
||
(0)
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 or  to see details.

Manager

Value

We would buy Bugsy again in the form that it is in now but not in the form it was in several years...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

I know other organizations that use Bugsy, and every instance of the system is different. That is...

Jul 2023
||
(0)
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Manager

Product

One con of Bugsy is that Epic still hasn't gotten the functionality for contact and bed tracing to...

Jul 2023
||
(0)
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Manager

Product

Epic's data analytics product pulls from the EHR and Bugsy; the system has a lot of potential. Our...

Jul 2023
||
(0)
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Manager

Relationship

Epic listens to us and involves us in some of their planning and development. The vendor usually...

Jul 2023
||
(0)
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Manager

Relationship, Product

Bugsy doesn't seem as well developed as some of Epic's other modules. It was a newer module when we...

Jul 2023
||
(0)
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Manager

Relationship

Pretty regularly, we get notifications from Epic about issues they are seeing with functionality....

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

I would tell a peer that the reports Bugsy has been able to generate and the workflows for the...

Jul 2023
||
(0)
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Manager

Product

The system does a batch of OR procedure abstractions and pulls the data out automatically, but if...

Jul 2023
||
(0)
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Manager

Product

We have integrations with multiple products, and they all work pretty well. We are extremely...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I wouldn't buy Bugsy again because it is not user friendly and there is a lot of missing...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Every time Epic does an update, something always goes wrong with the existing reports. There is no...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

I have never met an infection preventionist that worked for Epic, and I don't know how much Epic...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

The thing that I like most about Bugsy is that it is part of our overall Epic system, so everything...

Jun 2023
||
(0)
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Director

Relationship

We have a person assigned to us from Epic's corporate level. We talk with that person regularly, and...

Jun 2023
||
(0)
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Director

Relationship, Operations

From the corporate side, Epic's personnel are all very young and new, so there is a lot of turnover...

Jun 2023
||
(0)
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Nurse

Operations

We never got educated appropriately on the Bugsy components that we now need and rely on. We have...

Jun 2023
||
(0)
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Nurse

Culture, Product

Bugsy does not work as promoted. I saw a demo a long time ago, and it was extraordinary. The demo...

Jun 2023
||
(0)
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Nurse

Product

What Bugsy delivers on, it does well. It is intuitive; everything is clickable.

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

We have regular meetings with Epic, so I have never used the vendor's phone or web support. Our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

If people put the time in at the beginning to build out Bugsy, they can gain a ton of efficiencies...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

I would like to be able to integrate clinical rounding with Bugsy. The vendor could do a little...

Jun 2023
||
(0)
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Director

Relationship

It is not unusual for Epic's customers to find problems and notify them of those problems as opposed...

Jun 2023
||
(0)
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Director

Product

I don't know that anybody's system is perfect. I have worked with a few different electronic systems...

Jun 2023
||
(0)
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Director

Operations, Product

Some of the reports in Bugsy are a little complex to figure out how to run.

Jun 2023
||
(0)
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 or  to see details.

Director

Operations

We recently moved from our previous system to Bugsy, and that required a lot of rethinking and...

Jun 2023
||
(0)
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Director

Product

Bugsy is a good product, but it is really designed for a large acute care hospital. It is not really...

Jun 2023
||
(0)
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Director

Relationship

I don’t think our department has worked with anyone at a very high level from Epic. I think there...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

Because of the way we are organized, as patients come to their visits, they will have visits with...

Jun 2023
||
(0)
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Director

Product

The one thing I like about Bugsy is that it has more graphics than our previous system did. However,...

Jun 2023
||
(0)
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Director

Relationship, Operations, Product

Epic helped us design a way to pull report data in a certain format, and that is something our...

Jun 2023
||
(0)
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Director

Relationship

We partner with similar hospitals that are using Bugsy, and we have asked those hospitals that have...

Jun 2023
||
(0)
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Director

Product

Bugsy’s biggest strength is that it integrates with our EMR. We are able to work within one system,...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

I want the vendor to make it easier to modify reports on the fly. They are a little clunky to use....

Jun 2023
||
(0)
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Director

Operations

Epic could improve their training by offering it more. We haven't had a whole lot of training from...

Jun 2023
||
(0)
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Manager

Relationship, Product

Bugsy has been pretty user friendly. If there is anything I need fixed or added to the solution,...

Jun 2023
||
(0)
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Director

Relationship, Product

I have been pretty happy with Epic. Bugsy has a lot of possibilities, and the analyst that we work...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

Epic has a weird structure. We are not necessarily involved with executives at Epic. We have access...

May 2023
||
(0)
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Manager

Product

Bugsy is the infection prevention and infectious disease program. It is very robust. It integrates...

May 2023
||
(0)
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Manager

Product

We have been very happy with Epic and Bugsy’s reporting capabilities. We have the data we need for...

May 2023
||
(0)
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Manager

Relationship, Product

Epic still has some work to do on surgical site infection surveillance. We are very satisfied with...

May 2023
||
(0)
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 or  to see details.

Manager

Product

It is helpful that we are doing our infection prevention work in the EMR rather than a standalone...

May 2023
||
(0)
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Director

Product

Bugsy’s technology is useful. There is a knowledge breakdown or interface issue. I am not sure...

May 2023
||
(0)
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Director

Loyalty

Epic is giving us a lot of new things that we are working on, and there are a lot of new things in...

May 2023
||
(0)
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Director

Product

I like the fact that Bugsy is intuitive and partners with our EHR. That makes infection...

May 2023
||
(0)
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