Bugsy Commentary
Filtered view: All
Subject Expert
Jackson Tate
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Bugsy doesn't actually match NHSN requirements, so we have had to do extensive workarounds to...
Login or Create an Account to see details.
Value
Epic routinely comes out with features and says how great they will be, but in order to implement...
Login or Create an Account to see details.
Operations
When we went live, Epic’s trainers had misinformation and belittled our people when they asked...
Login or Create an Account to see details.
Relationship
Epic's support people really try, and they are great, but they are hampered by things beyond their...
Login or Create an Account to see details.
Product, Value
If we had nothing and were on paper, using Bugsy would probably be better than that. But going from...
Login or Create an Account to see details.
Product
I would tell someone asking about Bugsy that it may be a downgrade depending on what system they are...
Login or Create an Account to see details.
Operations
Epic’s training was an hour and a half of going over stuff that we don't do, so they could make it...
Login or Create an Account to see details.
Relationship
Epic’s support people could be more responsive, and we don’t personally have a partnership with Epic...
Login or Create an Account to see details.
Product
Bugsy has limitations in functionality. For example, Bugsy misses housewide surveillance on certain...
Login or Create an Account to see details.
Product
I like that Bugsy is integrated with the EHR, and the surgical upload is automatic and easy.
Login or Create an Account to see details.
Loyalty, Product
We like Bugsy because it is an Epic solution, and they are part of our overall strategy. I do like...
Login or Create an Account to see details.
Relationship
Epic continues to develop their products, and they incorporate their customers in those decisions....
Login or Create an Account to see details.
Operations
When it comes to training, Epic doesn't do a great job of explaining how things work. I haven't...
Login or Create an Account to see details.
Relationship, Product
We have told Epic about some issues with how they built things. There are some specific things that...
Login or Create an Account to see details.
Relationship
The vendor's support is getting better. There was staff turnover, and I think we got people who were...
Login or Create an Account to see details.
Product, Value
I'm not in charge of buying, but I wouldn't buy Bugsy again if it were up to me. It is an issue of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The biggest thing that we consistently request from Epic is a bit more flexibility in our outbreak...
Login or Create an Account to see details.
Product, Value
The value for money is that the process of pulling things in is pretty seamless. If we have a line...
Login or Create an Account to see details.
Relationship
We have Epic analysts who are assigned to Bugsy, and we meet with them to go through a long list of...
Login or Create an Account to see details.
Product
We can do subscriptions that will push out alerts to our phone app, and there are just some...
Login or Create an Account to see details.
Product
There are constant upgrades to Bugsy. Epic tends to be on the same page as NHSN. Bugsy is compatible...
Login or Create an Account to see details.
Relationship, Product
If we look for Epic’s road map, we can find it, but it isn't actually pushed out. If we really...
Login or Create an Account to see details.
Relationship
Epic is responsive to our needs. We have meetings with people who have Bugsy. Epic shows us things...
Login or Create an Account to see details.
Operations
Epic’s education delivery needs to improve. They are only doing videos now. Before, all of the...
Login or Create an Account to see details.
Product
Bugsy tracks infections over the years and shows trends, and the new AI integration predicts surges...
Login or Create an Account to see details.
Relationship
Epic is great. They are very responsive. We can communicate either by phone, email, or Sherlock,...
Login or Create an Account to see details.
Product, Value
Bugsy definitely cuts down on manual chart reviews and helps the infection preventionist look for...
Login or Create an Account to see details.
Relationship
Epic doesn't make promises, so they keep their promises. Even if we really want stuff, if Epic...
Login or Create an Account to see details.
Product
Our users absolutely love Bugsy. We have a great reporting kit. The system doesn't need to do that...
Login or Create an Account to see details.
Relationship, Operations
The more I learn about Bugsy, the more I find that sometimes we are getting in our way. The product...
Login or Create an Account to see details.
Relationship
As far as Epic’s expertise in infection prevention goes, the people that I work with don't know my...
Login or Create an Account to see details.
Relationship
I would recommend to other providers considering Bugsy to definitely make sure they have the right...
Login or Create an Account to see details.
Operations, Product
Bugsy is a good-quality product, but I would bring it down a little on ease of use. That is not...
Login or Create an Account to see details.
Relationship
A couple of times, I have reached out on the user web, and I have gotten rapid responses from my TS...
Login or Create an Account to see details.
Product, Value
Integrating AI has helped speed up our workflow because Bugsy has a feature with a list of reports...
Login or Create an Account to see details.
Operations
We got support during the go-live process, and we get support with the upgrades. My dissatisfaction...
Login or Create an Account to see details.
Value
Bugsy is a little pricey, but overall for performance, I would recommend it to a friend. Epic is...
Login or Create an Account to see details.
Relationship, Product
Doing NHSN reporting in Bugsy was a little painful. However, the vendor's analysts definitely helped...
Login or Create an Account to see details.
Product
Bugsy is a useful platform. It pulls certain reports and really throws them all into the buckets...
Login or Create an Account to see details.
Operations, Product
I would tell other providers who are considering implementing Bugsy that a solid introduction is...
Login or Create an Account to see details.
Product
We put the same information in multiple places in Bugsy. I think it would be ideal if we could put...
Login or Create an Account to see details.
Operations
The training we received locally was very minimal. We had the training for our specialty program of...
Login or Create an Account to see details.
Relationship, Product
Due to our size, we cannot use Bugsy out of the box very easily, and it is not always intuitive. We...
Login or Create an Account to see details.
Product
We use Bugsy for reporting. That is automated, and it is great. Also, we are able to bring in lab...
Login or Create an Account to see details.
Relationship
Epic is responsive and extremely proactive to the needs of organizations, and they get ahead of...
Login or Create an Account to see details.
Relationship, Product
The most important thing with Bugsy is engagement with the IP at our organization. That IP has to...
Login or Create an Account to see details.
Relationship, Product
Epic is siloed. Outside facilities come with some really great solutions for Epic's problems, but...
Login or Create an Account to see details.
Product, Value
We have had some really big wins with Bugsy. The system has reduced the amount of time we have spent...
Login or Create an Account to see details.
Operations
Bugsy was a newer module when we went live, so Epic's training wasn't the best. Epic will teach...
Login or Create an Account to see details.
Relationship, Operations, Product
We have heard a lot of promises from Epic with the Bugsy application, but we haven't seen the...
Login or Create an Account to see details.
Product
The system is so well integrated with the EMR. Everything is right there. Everything we need comes...
Login or Create an Account to see details.
Relationship
Epic is very good if something comes up. When we had to do reporting with all the COVID-19 stuff,...
Login or Create an Account to see details.
Product
Basically, if the customer's health system is using Epic's EMR, Bugsy is the way to go. It is built...
Login or Create an Account to see details.
Product
We are making ongoing improvements with automated reporting to NHSN. The way we have to upload...
Login or Create an Account to see details.
Product
My new employees have not had any problem with Bugsy. It is pretty fast to train on. I have used it...
Login or Create an Account to see details.
Loyalty
I can’t imagine we would ever do anything different because Bugsy is our full system across the...
Login or Create an Account to see details.
Product
We are still working on some issues with automatic isolation. The travel screening part is not the...
Login or Create an Account to see details.
Relationship
I have a problem with Epic's proactivity. Usually, when we have problems, we reach out to the...
Login or Create an Account to see details.
Relationship, Product
We have been working on some issues, but I don't feel like those issues are really getting...
Login or Create an Account to see details.
Operations
This may just be the way Bugsy was implemented across our system, but the implementation didn't go...
Login or Create an Account to see details.
Relationship, Product
Bugsy isn't that bad if we actually use it effectively. If someone I were talking to worked at an...
Login or Create an Account to see details.
Relationship
It would make me nervous if Epic were proactive because they don't understand things. When they make...
Login or Create an Account to see details.
Product
In going from our previous solution to Bugsy, our workload has increased because Bugsy isn't as...
Login or Create an Account to see details.
Relationship, Product
We are all segregated into different parts. Epic has different modules built into different things,...
Login or Create an Account to see details.
Relationship
It is very difficult to fix things in Bugsy and to get people to actually do the customer service...
Login or Create an Account to see details.
Loyalty, Relationship
Epic oversells and underdelivers on a lot of things. They have a lot of confidence in what their...
Login or Create an Account to see details.
Loyalty, Product
We plan on keeping Bugsy because it is integrated with Epic's systems. It keeps all of our workflows...
Login or Create an Account to see details.
Value
The problem with Epic is that their systems are expensive. However, Epic doesn't charge us extra for...
Login or Create an Account to see details.
Relationship, Product
We have had small issues with things in terms of Bugsy working as promoted, but for the most part,...
Login or Create an Account to see details.
Product
For the most part, Epic continues to develop Bugsy and put more tools in it. The system doesn't...
Login or Create an Account to see details.
Relationship
With Bugsy, we get Epic's standard support. That is good. Epic is pretty good at sharing information...
Login or Create an Account to see details.
Operations
We get training information from Epic, and it has been very good. Bugsy is not difficult to learn;...
Login or Create an Account to see details.
Relationship
Between phone calls and the Epic UserWeb universe, we can pretty much get anything we need asked...
Login or Create an Account to see details.
Product
If someone were looking into Bugsy, I would tell them that their workflow would definitely be...
Login or Create an Account to see details.
Product
We have gotten so many automated processes with Bugsy. One of our biggest pain points was during the...
Login or Create an Account to see details.
Relationship
Over the last several years, Epic has listened to a lot of our suggestions, and we have seen some of...
Login or Create an Account to see details.
Product
The biggest thing that Epic hasn’t delivered on is that there is a surgical site infection module in...
Login or Create an Account to see details.
Relationship, Product
I like that Bugsy is editable, so if there are words that we don't want, we can take them out, like...
Login or Create an Account to see details.
Product
I have dealt with different EMRs, and Bugsy is a lot easier to read than other systems. We can go...
Login or Create an Account to see details.
Relationship, Product
Sometimes we don’t get all the information from Epic right up front about upgrades. They will tell...
Login or Create an Account to see details.
Product
Bugsy’s denominator and process for surgical-site infection surveillance is quite literally to...
Login or Create an Account to see details.
Operations
The training from Epic on Bugsy was lackluster at best. I wound up training our entire team myself...
Login or Create an Account to see details.
Loyalty, Product
Bugsy is supposed to be entirely in Epic's system, so in theory, it is supposed to be integrated,...
Login or Create an Account to see details.
Relationship, Product
Epic's vision of new technology fails to meet our needs. They seem to consult infection...
Login or Create an Account to see details.
Relationship
Epic’s support people's response times are pretty good. They usually try within their scopes, and...
Login or Create an Account to see details.
Product, Value
Tangible outcomes are where Bugsy is falling short, unfortunately. The system has created lower...
Login or Create an Account to see details.
Operations, Product
For upgrades, Epic’s website is done well. Upgrades require us to go read things ourselves, and I...
Login or Create an Account to see details.
Operations
Nothing that we were promised was delivered during the implementation. I calculated things and...
Login or Create an Account to see details.
Product
Bugsy is not impossible, but Epic doesn’t know how to use their product, so everything we have been...
Login or Create an Account to see details.
Operations, Product
We do CDC- and NHSN-mandated surveillance and validation, and the Bugsy validation product literally...
Login or Create an Account to see details.
Loyalty, Operations
If someone were implementing Bugsy, I would tell them to be incredibly careful, specific, and slow...
Login or Create an Account to see details.
Product
Bugsy is not designed for ease of use. If we go a different way in the system, we get different...
Login or Create an Account to see details.
Product
We have been able to utilize the Bugsy system for infection flags and isolation by building things...
Login or Create an Account to see details.
Product
For our NHSN reporting, we use Bugsy entirely, and the process is pretty streamlined at this point....
Login or Create an Account to see details.
Product
We use Bugsy almost entirely. We built out some reporting to capture diagnoses and lab-confirmed...
Login or Create an Account to see details.
Product
The syndromic surveillance component of Bugsy took a long time to build, even as a very...
Login or Create an Account to see details.
Loyalty, Product
The main things we use Bugsy for are the ability to mark patients as having specific sections or...
Login or Create an Account to see details.
Product
I want to find out how many people who use Bugsy also have to use a secondary system or internal...
Login or Create an Account to see details.
Relationship
My internal Epic team members are great, but the external team that they have to refer to for the...
Login or Create an Account to see details.
Culture, Product
The product works as promoted. It is just that what it does is insufficient for a lot of facilities....
Login or Create an Account to see details.
Relationship, Product
Epic doesn’t openly promise anything ahead of time. They release updates that may include...
Login or Create an Account to see details.
Product, Value
It is really hard to say whether I would buy the product again because it is the only way we can...
Login or Create an Account to see details.
Operations, Value
Epic’s whole thing is that we train our own internal resources to program, troubleshoot, and build...
Login or Create an Account to see details.
Product
I like that Bugsy is integrated with our EHR. That makes pulling in the data that we need for Bugsy...
Login or Create an Account to see details.
Relationship
Epic is open to ideas and improvements. They have regular meetings with organizations from all...
Login or Create an Account to see details.
Product
There are some restrictions on our ability to modify our own reports due to the report foundation....
Login or Create an Account to see details.
Product
One thing we want from Epic is to have traces by room where we give Epic a room number and want to...
Login or Create an Account to see details.
Operations
We get a lot of training for the EHR, but not necessarily for Bugsy. We are kind of an afterthought....
Login or Create an Account to see details.
Product
Bugsy is a slightly newer application. There are a few more pieces to it that are still being worked...
Login or Create an Account to see details.
Relationship
Epic has really good customer service. Anytime there is an issue or question, they are responsive,...
Login or Create an Account to see details.
Loyalty, Product
We use Epic for our EMR, which integrates into all of our other clinical workflows and clinical...
Login or Create an Account to see details.
Product
Bugsy does not support infection prevention needs. The surveillance functionality is limited, the...
Login or Create an Account to see details.
Product
Bugsy needs more self-reporting functionality. The solution has no public health reporting...
Login or Create an Account to see details.
Product
Epic is doing fairly well at exchanging information between the EMR and Bugsy because it is one...
Login or Create an Account to see details.
Product
One of the things that makes Bugsy difficult to use is that everybody's access looks different....
Login or Create an Account to see details.
Product
There are screening tools and alert functionalities that we want for certain infections. We also...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout