Bugsy Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty, Product

The main things we use Bugsy for are the ability to mark patients as having specific sections or...

Apr 2025
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Director

Product

I want to find out how many people who use Bugsy also have to use a secondary system or internal...

Apr 2025
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Director

Relationship

My internal Epic team members are great, but the external team that they have to refer to for the...

Apr 2025
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Director

Culture, Product

The product works as promoted. It is just that what it does is insufficient for a lot of facilities....

Apr 2025
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Director

Relationship, Product

Epic doesn’t openly promise anything ahead of time. They release updates that may include...

Apr 2025
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Director

Product, Value

It is really hard to say whether I would buy the product again because it is the only way we can...

Apr 2025
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Director

Operations, Value

Epic’s whole thing is that we train our own internal resources to program, troubleshoot, and build...

Apr 2025
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Manager

Product

I like that Bugsy is integrated with our EHR. That makes pulling in the data that we need for Bugsy...

Apr 2025
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Manager

Relationship

Epic is open to ideas and improvements. They have regular meetings with organizations from all...

Apr 2025
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Manager

Product

There are some restrictions on our ability to modify our own reports due to the report foundation....

Apr 2025
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Manager

Product

One thing we want from Epic is to have traces by room where we give Epic a room number and want to...

Apr 2025
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Manager

Operations

We get a lot of training for the EHR, but not necessarily for Bugsy. We are kind of an afterthought....

Apr 2025
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Manager

Product

Bugsy is a slightly newer application. There are a few more pieces to it that are still being worked...

Apr 2025
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Manager

Relationship

Epic has really good customer service. Anytime there is an issue or question, they are responsive,...

Apr 2025
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Manager

Loyalty, Product

We use Epic for our EMR, which integrates into all of our other clinical workflows and clinical...

Apr 2025
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Director

Product

Bugsy does not support infection prevention needs. The surveillance functionality is limited, the...

Apr 2025
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Director

Product

Bugsy needs more self-reporting functionality. The solution has no public health reporting...

Apr 2025
||
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Director

Product

Epic is doing fairly well at exchanging information between the EMR and Bugsy because it is one...

Apr 2025
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Director

Product

One of the things that makes Bugsy difficult to use is that everybody's access looks different....

Apr 2025
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Director

Product

There are screening tools and alert functionalities that we want for certain infections. We also...

Apr 2025
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Director

Loyalty, Relationship, Product

With Epic, there are always going to be things that could be better, but they continue to work on...

Apr 2025
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Director

Relationship

Epic's biggest strength and why we have kept working with them is because they partner with us. They...

Apr 2025
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Analyst/Coordinator

Operations, Product

It would be helpful if Epic could provide more information about what is coming for the system and...

Apr 2025
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Analyst/Coordinator

Product, Value

Bugsy is expensive, but Epic does a pretty good job with it. Bugsy has a lot of capabilities, and we...

Apr 2025
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Manager

Relationship

When we have an issue with Bugsy, we can put a ticket in for it to be corrected, and that has gotten...

Apr 2025
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Manager

Loyalty

As we move into the possibility of AI, I don't know what is going to happen with NHSN as they are...

Apr 2025
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Manager

Relationship

I don't know that Epic has ever let us know that there is a problem. We identify a problem, and then...

Apr 2025
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Manager

Operations

Our infection-prevention team did not receive formal training on Bugsy; we had to ask for training....

Apr 2025
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Manager

Product

Every surveillance system has its limitations. With our previous infection-prevention system, we...

Apr 2025
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Manager

Relationship

I have been on calls with Epic, so they do have a vision. They are not stagnant. They are looking at...

Apr 2025
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Manager

Relationship, Product

Bugsy is pretty self-explanatory and easy to understand. It is all automated in the background, so...

Mar 2025
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Manager

Product

Bugsy has been instrumental in our mitigation and our ability to follow all things related to...

Mar 2025
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Manager

Product

Epic's system is very commonly used and easy to integrate, so it is great for clinicians and...

Mar 2025
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Manager

Product

I think it would be cool to be able to document infection prevention device rounds and other sorts...

Feb 2025
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Manager

Relationship

Epic’s response time has been really fast when I do have an issue. A bit ago I put in a ticket, and...

Feb 2025
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Manager

Culture, Product

We were promised that we could run reports on everything at the drop of a hat when Bugsy was rolled...

Feb 2025
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Manager

Operations

When it comes to training, Epic sends out some newsletters and job aids for upgrades. They have also...

Feb 2025
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Manager

Loyalty, Product

Epic actually implemented some of the things that we talked about wanting. Bugsy does a really great...

Feb 2025
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Manager

Product

One of the things that Epic could implement is for surgical site infection. Some of the tools and...

Feb 2025
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Manager

Product

Bugsy works fine. Personally, I pick up things quickly, so I didn't really have any trouble. Bugsy...

Feb 2025
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Manager

Loyalty, Product

Bugsy is working for me. However, when we go into a patient and have the snapshot with all the...

Feb 2025
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Manager

Loyalty

I think I am going to get some of these streamlined things that I am asking for with Bugsy, and my...

Feb 2025
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Manager

Loyalty, Product

There are other things that I want to be doing with Bugsy. However, I don't want to ding Epic...

Feb 2025
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Manager

Loyalty, Product

My biggest sticking point with Bugsy is that building reports can be difficult. I wish it were...

Feb 2025
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Manager

Loyalty, Product

The capability for what I want is there in Bugsy, but it is not built out. I want to set up a...

Feb 2025
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Manager

Culture, Operations

We built the solution from the ground up. Epic just came at us, handed us their package, and told us...

Jan 2025
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Manager

Operations

The implementation of Bugsy went really well. It took us a while to get some buy-in from our own...

Jan 2025
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Manager

Operations, Product

Bugsy is an amazing system, and there is so much to learn that sometimes we don't realize a function...

Jan 2025
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Manager

Operations

Our organization's trainer learned to use Bugsy the day before they trained us. Epic provided our...

Jan 2025
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Manager

Product

What is nice about Bugsy is that it is one with our EMR. With our previous solution, we had to be in...

Jan 2025
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Manager

Product, Value

In terms of delivering new technology, Epic is pretty good. After all, that is how they make the...

Jan 2025
||
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Manager

Relationship

When we have an ask, Epic is very attentive. They will look into it to see whether they can build...

Jan 2025
||
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Manager

Operations

I have not utilized Epic's education module that much. The things that I have utilized and looked...

Jan 2025
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Analyst/Coordinator

Operations

Epic does not keep all promises. The initial build of Bugsy was just horrible. We have to go back...

Jan 2025
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Analyst/Coordinator

Loyalty

Integration was one of the main reasons the organization switched to Bugsy, and I think we have been...

Jan 2025
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Analyst/Coordinator

Operations

We needed way more time with the team that was building Bugsy. I felt like they were focused only on...

Jan 2025
||
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Analyst/Coordinator

Operations

The initial training for Bugsy was not good. We had one training session about how to go through it,...

Jan 2025
||
(0)
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Director

Operations

Epic pulls a lot on their customers to provide input and drive that bus. It continues to be a pain...

Jan 2025
||
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Director

Product

Integration is really great. Bugsy integrates into Epic's other systems, but the one thing that they...

Jan 2025
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Director

Relationship, Product

If Epic can resolve an issue, they help us resolve it. It is when the issue is not solvable because...

Jan 2025
||
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Director

Loyalty

I would buy Bugsy again knowing what I know today. That is a new answer for me. Epic has really...

Jan 2025
||
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Director

Relationship

We have definitely had better delivery on keeping all promises since the last time I spoke to KLAS....

Jan 2025
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(0)
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Director

Relationship

My big challenge is that, unlike with any of Epic’s other specialty modules, Epic does not employ an...

Jan 2025
||
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VP/Other Executive

Operations, Product

For people who come out to Bugsy now for the first time, what the out-of-the-box kit looks like and...

Jan 2025
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VP/Other Executive

Product

I am not clear on why any organization is spending time using Bugsy for reportable-disease reporting...

Jan 2025
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(0)
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VP/Other Executive

Product

Epic needs to push actionable stuff out to us and work on visualization and chart navigation to make...

Jan 2025
||
(0)
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VP/Other Executive

Product

A lot of things clients work on with Epic for development seemingly go into a black hole and don't...

Jan 2025
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(0)
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VP/Other Executive

Relationship, Operations

We have an assigned Epic TS person that our internal support team meets with regularly. Some of my...

Jan 2025
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VP/Other Executive

Product

Epic needs to optimize surgical site infection surveillance in Bugsy. Epic has some stuff set up for...

Jan 2025
||
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VP/Other Executive

Operations

In terms of success with Bugsy, I would tell others to take a bunch of the trainings through Epic...

Jan 2025
||
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VP/Other Executive

Product

Epic keeps pushing their analytics tools. What I'm finding internally, and maybe this is our...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Product

Epic is terrible at communicating use cases when they roll out new functionality. They are clear...

Jan 2025
||
(0)
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VP/Other Executive

Loyalty, Product

We are pretty connected to Epic; there is no way we are changing to another vendor. My...

Jan 2025
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(0)
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Director

Product

Bugsy has become a key part of our surveillance program and is integrated into our medical record....

Dec 2024
||
(0)
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Director

Loyalty, Relationship

Epic has been very quick to respond to questions and help us solve potential issues that we have...

Dec 2024
||
(0)
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Director

Relationship, Product

As the data public reporting burden continues to increase, anything that Bugsy can do to continue to...

Dec 2024
||
(0)
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Director

Operations

The simple intuitiveness with new users is why I’m not fully satisfied with Bugsy’s ease of use. It...

Dec 2024
||
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Director

Relationship, Product

I wish I had a little more insight as to how things were before we had Bugsy, but I wasn't working...

Nov 2024
||
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Director

Relationship, Product

We have continued to optimize Bugsy. We sometimes come across things that can't be fixed for us. We...

Nov 2024
||
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Director

Loyalty, Product

There are limitations with Bugsy, and most of the limitations that are unable to be adapted for us...

Nov 2024
||
(0)
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Analyst/Coordinator

Operations

Our infection prevention team is a small group here. We have added some new team members within the...

Oct 2024
||
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Analyst/Coordinator

Loyalty

Hopefully, we will get the staff more familiar with Bugsy and be able to retain our staff members...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

There have been some enhancements in Bugsy in terms of the build tools and build reports so we can...

Oct 2024
||
(0)
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Manager

Relationship

Epic is very proactive. They create new flow sheets and other things, and they are always up to date...

Sep 2024
||
(0)
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Manager

Product

I do a correlation between the example patient days and device days, and I think, overall, Bugsy is...

Sep 2024
||
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Manager

Relationship, Product

If it were up to me whether we would purchase Bugsy again, we might do something different. We have...

Sep 2024
||
(0)
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Manager

Relationship, Product

Epic doesn’t keep all their promises. Epic was supposed to set up access to the patient charts...

Sep 2024
||
(0)
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Manager

Operations

The implementation of Bugsy was pretty painful. And the education that was assigned to us was not...

Sep 2024
||
(0)
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Manager

Product

I like that Bugsy is pretty seamless, and it is nice to have the system interfaced with all the...

Sep 2024
||
(0)
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Manager

Operations

I would tell someone who was looking at Bugsy that if the organization that they worked with could...

Sep 2024
||
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Manager

Relationship, Product

We have had a really long road to be able to submit information directly from Bugsy to NHSN, but...

Sep 2024
||
(0)
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Manager

Operations, Product

Bugsy has a steep learning curve and problems in its design. It isn't really an intuitive program....

Sep 2024
||
(0)
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Manager

Product

There is a lot of granular information in Bugsy. It is being addressed, but that is a long process....

Sep 2024
||
(0)
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Analyst/Coordinator

Product

Bugsy is pretty user friendly when we need to create new reports or modify reports to look at...

Aug 2024
||
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Analyst/Coordinator

Operations, Product

My biggest complaint about upgrades is that a lot of times, the upgrades add clicks. I used to be...

Aug 2024
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Analyst/Coordinator

Product

For the most part, Bugsy is pretty easy to navigate. We can pull up a report from our dashboard, and...

Aug 2024
||
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Analyst/Coordinator

Relationship, Product

Epic is working on automating a process for us, but there is an issue on Epic’s side. I don’t know...

Aug 2024
||
(0)
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Director

Loyalty, Product

One thing Epic is constantly doing is improving. We have upgrades and product improvements that are...

Jul 2024
||
(0)
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Director

Product

The biggest strength of Bugsy is that it is a part of the Epic system, so everything we need to know...

Jul 2024
||
(0)
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Director

Loyalty, Product

I would advise others looking at Bugsy that if they are using other Epic systems or if they are...

Jul 2024
||
(0)
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Director

Relationship

I don't deal with Epic's support team a lot. My IT team does, though, and the support we have...

Jul 2024
||
(0)
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Director

Operations, Product

The system's ease of use is high. We did some training when we went live with the system. Now, we...

Jul 2024
||
(0)
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Director

Operations

We really don't receive any ongoing training from Epic. We just get regular updates about what is...

Jul 2024
||
(0)
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Director

Operations, Product

The quality of Epic's upgrades is pretty high, but we do have minor issues when the vendor does...

Jul 2024
||
(0)
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Manager

Operations

During our implementation process for Bugsy, the Epic support team took a very large role in...

Jun 2024
||
(0)
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Manager

Relationship, Product

Epic's Bugsy system has a good foundation, but our state is very particular about regulations...

Jun 2024
||
(0)
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Manager

Relationship, Product

Bugsy has a good foundational element to it, but we had to put in the work for it to be effective...

Jun 2024
||
(0)
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Director

Product

We have too many issues with Bugsy. It is not user friendly and doesn't provide us with the reports...

Jun 2024
||
(0)
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Director

Relationship, Product

We do get reports that we need in Bugsy, and they help us identify our hospital-acquired infections...

Jun 2024
||
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Director

Product

If we go to run a report in Bugsy, there are a bunch of filters, so I may run a report and miss a...

Jun 2024
||
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VP/Other Executive

Product, Value

The pharmacy side of Bugsy has allowed us to better manage our patients' medications and the kind of...

May 2024
||
(0)
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VP/Other Executive

Product

The main improvement needed is probably around the reporting, which is more canned than...

May 2024
||
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Physician

Loyalty, Relationship, Operations

We recently changed to a different kind of system from Epic. We merged with a big health system, and...

May 2024
||
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Physician

Loyalty, Relationship, Product

In the canned package that Epic sells, they come in and say they will take care of anything. They...

May 2024
||
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Physician

Operations

We had a person here who helped us with the training, and since we were already familiar with Epic...

May 2024
||
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Physician

Relationship

What Epic tells us will happen and what actually happens may be two different things. There were...

May 2024
||
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Physician

Loyalty, Relationship

I'm familiar with a bunch of things that Epic already has in place, such as their patient tracing...

May 2024
||
(0)
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Physician

Relationship

I haven't gotten phone calls from Epic. It would be nice if they had new algorithms that they...

May 2024
||
(0)
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Physician

Relationship

Years ago, we had a meeting with some people over the development of Bugsy. So vendor executive...

May 2024
||
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Physician

Product

We are using Bugsy for healthcare-associated infection surveillance, so Epic is providing results...

May 2024
||
(0)
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Director

Operations

We were kind of forced to use the Epic products, and we had a lot of concerns. The Epic business...

May 2024
||
(0)
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Director

Relationship, Product

Since COVID-19, Epic has spent a bit more attention on the Bugsy product, but overall, it is an...

May 2024
||
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Director

Product

Epic has some good things integrated with the EMR for front-facing clinicians, such as infection...

May 2024
||
(0)
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Director

Relationship, Product

Every several months, Epic has an upgrade, and we have downtime and things. We are often unable to...

May 2024
||
(0)
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Director

Product

Bugsy has certain advantages over our other product. The nonsurveillance parts of Bugsy are valuable...

May 2024
||
(0)
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Director

Relationship

Bugsy is touted as something that can do anything we want it to. What Epic doesn't say is that...

May 2024
||
(0)
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Director

Product

Bugsy is like an Apple product. It looks very slick and clean, and that is what I like about it....

May 2024
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Director

Product

We use Epic’s workflows, although I'm very frustrated because I feel like we can't target things as...

May 2024
||
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Director

Product, Value

The huge advantage of Bugsy is that it is integrated with the EMR. Since it is the only infection...

May 2024
||
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Director

Product

I'm very frustrated and disappointed in Epic’s product and model. The flagging is the only thing...

May 2024
||
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Director

Relationship, Product

I know Epic is trying to do some things in Bugsy with visualizations and stuff, and that is very...

May 2024
||
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Director

Relationship, Product

I like the dashboard in Bugsy. That really works well for our team, and we are able to customize...

May 2024
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