Bugsy Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Operations
We built the solution from the ground up. Epic just came at us, handed us their package, and told us...
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Operations
The implementation of Bugsy went really well. It took us a while to get some buy-in from our own...
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Operations, Product
Bugsy is an amazing system, and there is so much to learn that sometimes we don't realize a function...
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Operations
Our organization's trainer learned to use Bugsy the day before they trained us. Epic provided our...
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Product
What is nice about Bugsy is that it is one with our EMR. With our previous solution, we had to be in...
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Product, Value
In terms of delivering new technology, Epic is pretty good. After all, that is how they make the...
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Relationship
When we have an ask, Epic is very attentive. They will look into it to see whether they can build...
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Operations
I have not utilized Epic's education module that much. The things that I have utilized and looked...
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Operations
Epic does not keep all promises. The initial build of Bugsy was just horrible. We have to go back...
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Loyalty
Integration was one of the main reasons the organization switched to Bugsy, and I think we have been...
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Operations
We needed way more time with the team that was building Bugsy. I felt like they were focused only on...
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Operations
The initial training for Bugsy was not good. We had one training session about how to go through it,...
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Operations
Epic pulls a lot on their customers to provide input and drive that bus. It continues to be a pain...
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Product
Integration is really great. Bugsy integrates into Epic's other systems, but the one thing that they...
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Relationship, Product
If Epic can resolve an issue, they help us resolve it. It is when the issue is not solvable because...
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Loyalty
I would buy Bugsy again knowing what I know today. That is a new answer for me. Epic has really...
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Relationship
We have definitely had better delivery on keeping all promises since the last time I spoke to KLAS....
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Relationship
My big challenge is that, unlike any of Epic’s other specialty modules, Epic does not employ an...
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Operations, Product
For people who come out to Bugsy now for the first time, what the out-of-the-box kit looks like and...
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Product
I am not clear on why any organization is spending time using Bugsy for reportable-disease reporting...
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Product
Epic needs to push actionable stuff out to us and work on visualization and chart navigation to make...
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Product
A lot of things clients work on with Epic for development seemingly go into a black hole and don't...
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Relationship, Operations
We have an assigned Epic TS person that our internal support team meets with regularly. Some of my...
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Product
Epic needs to optimize surgical site infection surveillance in Bugsy. Epic has some stuff set up for...
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Operations
In terms of success with Bugsy, I would tell others to take a bunch of the trainings through Epic...
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Product
Epic keeps pushing their analytics tools. What I'm finding internally, and maybe this is our...
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Relationship, Product
Epic is terrible at communicating use cases when they roll out new functionality. They are clear...
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Loyalty, Product
We are pretty connected to Epic; there is no way we are changing to another vendor. My...
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Product
Bugsy has become a key part of our surveillance program and is integrated into our medical record....
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Loyalty, Relationship
Epic has been very quick to respond to questions and help us solve potential issues that we have...
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Relationship, Product
As the data public reporting burden continues to increase, anything that Bugsy can do to continue to...
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Operations
The simple intuitiveness with new users is why I’m not fully satisfied with Bugsy’s ease of use. It...
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Relationship, Product
I wish I had a little more insight as to how things were before we had Bugsy, but I wasn't working...
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Relationship, Product
We have continued to optimize Bugsy. We sometimes come across things that can't be fixed for us. We...
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Loyalty, Product
There are limitations with Bugsy, and most of the limitations that are unable to be adapted for us...
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Operations
Our infection prevention team is a small group here. We have added some new team members within the...
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Loyalty
Hopefully, we will get the staff more familiar with Bugsy and be able to retain our staff members...
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Product
There have been some enhancements in Bugsy in terms of the build tools and build reports so we can...
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Relationship
Epic is very proactive. They create new flow sheets and other things, and they are always up to date...
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Product
I do a correlation between the example patient days and device days, and I think, overall, Bugsy is...
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Relationship, Product
If it were up to me whether we would purchase Bugsy again, we might do something different. We have...
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Relationship, Product
Epic doesn’t keep all their promises. Epic was supposed to set up access to the patient charts...
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Operations
The implementation of Bugsy was pretty painful. And the education that was assigned to us was not...
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Product
I like that Bugsy is pretty seamless, and it is nice to have the system interfaced with all the...
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Operations
I would tell someone who was looking at Bugsy that if the organization that they worked with could...
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Relationship, Product
We have had a really long road to be able to submit information directly from Bugsy to NHSN, but...
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Operations, Product
Bugsy has a steep learning curve and problems in its design. It isn't really an intuitive program....
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Product
There is a lot of granular information in Bugsy. It is being addressed, but that is a long process....
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Product
Bugsy is pretty user friendly when we need to create new reports or modify reports to look at...
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Operations, Product
My biggest complaint about upgrades is that a lot of times, the upgrades add clicks. I used to be...
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Product
For the most part, Bugsy is pretty easy to navigate. We can pull up a report from our dashboard, and...
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Relationship, Product
Epic is working on automating a process for us, but there is an issue on Epic’s side. I don’t know...
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Loyalty, Product
One thing Epic is constantly doing is improving. We have upgrades and product improvements that are...
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Product
The biggest strength of Bugsy is that it is a part of the Epic system, so everything we need to know...
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Loyalty, Product
I would advise others looking at Bugsy that if they are using other Epic systems or if they are...
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Relationship
I don't deal with Epic's support team a lot. My IT team does, though, and the support we have...
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Operations, Product
The system's ease of use is high. We did some training when we went live with the system. Now, we...
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Operations
We really don't receive any ongoing training from Epic. We just get regular updates about what is...
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Operations, Product
The quality of Epic's upgrades is pretty high, but we do have minor issues when the vendor does...
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Operations
During our implementation process for Bugsy, the Epic support team took a very large role in...
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Relationship, Product
Epic's Bugsy system has a good foundation, but our state is very particular about regulations...
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Relationship, Product
Bugsy has a good foundational element to it, but we had to put in the work for it to be effective...
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Product
We have too many issues with Bugsy. It is not user friendly and doesn't provide us with the reports...
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Relationship, Product
We do get reports that we need in Bugsy, and they help us identify our hospital-acquired infections...
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Product
If we go to run a report in Bugsy, there are a bunch of filters, so I may run a report and miss a...
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Product, Value
The pharmacy side of Bugsy has allowed us to better manage our patients' medications and the kind of...
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Product
The main improvement needed is probably around the reporting, which is more canned than...
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Loyalty, Relationship, Operations
We recently changed to a different kind of system from Epic. We merged with a big health system, and...
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Loyalty, Relationship, Product
In the canned package that Epic sells, they come in and say they will take care of anything. They...
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Operations
We had a person here who helped us with the training, and since we were already familiar with Epic...
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Relationship
What Epic tells us will happen and what actually happens may be two different things. There were...
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Loyalty, Relationship
I'm familiar with a bunch of things that Epic already has in place, such as their patient tracing...
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Relationship
I haven't gotten phone calls from Epic. It would be nice if they had new algorithms that they...
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Relationship
Years ago, we had a meeting with some people over the development of Bugsy. So vendor executive...
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Product
We are using Bugsy for healthcare-associated infection surveillance, so Epic is providing results...
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Operations
We were kind of forced to use the Epic products, and we had a lot of concerns. The Epic business...
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Relationship, Product
Since COVID-19, Epic has spent a bit more attention on the Bugsy product, but overall, it is an...
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Product
Epic has some good things integrated with the EMR for front-facing clinicians, such as infection...
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Relationship, Product
Every several months, Epic has an upgrade, and we have downtime and things. We are often unable to...
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Product
Bugsy has certain advantages over our other product. The nonsurveillance parts of Bugsy are valuable...
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Relationship
Bugsy is touted as something that can do anything we want it to. What Epic doesn't say is that...
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Product
Bugsy is like an Apple product. It looks very slick and clean, and that is what I like about it....
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Product
We use Epic’s workflows, although I'm very frustrated because I feel like we can't target things as...
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Product, Value
The huge advantage of Bugsy is that it is integrated with the EMR. Since it is the only infection...
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Product
I'm very frustrated and disappointed in Epic’s product and model. The flagging is the only thing...
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Relationship, Product
I know Epic is trying to do some things in Bugsy with visualizations and stuff, and that is very...
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Relationship, Product
I like the dashboard in Bugsy. That really works well for our team, and we are able to customize...
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Product
Most everything is one page in Bugsy, and that makes it easy to use. We can go on one page and have...
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Product
We are having problems getting some customizations on surgical site infections in Bugsy. The system...
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Operations
We have an in-house person who does our Bugsy training for us, and they are helpful. If we have a...
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Relationship, Operations
Bugsy is very intuitive, and most things in the system flow really well. We are also extremely...
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Loyalty, Product
One thing in Bugsy that we would like to see improvements to would be the assessment dashboard. Epic...
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Loyalty, Relationship, Product
We are working through some diversity, equity, and inclusion things in Bugsy, and we are trying to...
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Relationship
The level of support and engagement from Epic and their specialists has been phenomenal.
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Product, Value
The module has very high value for bedside users, but it can be difficult for them to learn about...
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Operations
The implementation of Bugsy was chaotic because Epic never did adequate testing of the...
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Operations
The training from Epic was terrible. It was pretty much nonexistent. It was deferred to internal...
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Operations, Product
Bugsy is very difficult to use. It is not intuitive. We have to go a million places to find...
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Relationship, Operations
Epic isn’t proactive, and that is one of my biggest complaints. They knew they didn't have the...
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Relationship, Operations
To develop their products, Epic basically abuses their customers to tell them what the functionality...
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Relationship, Operations, Product
When we are building something out or updating or upgrading something, Epic always gives us...
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Product
The integration of the Epic EHR with Bugsy is really nice. Anyone who opens the chart at any point...
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Loyalty, Product
Unfortunately, I was forced to abandon our previous solution and transition to Bugsy, and I have...
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Value
Epic charges for every absolute minute detail. Everything costs money in terms of upgrades. The...
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Relationship
What has gone really well for Epic and for us is that our internal IT staff members who are...
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Operations
The initial implementation was really rocky, but the upgrades have really been a lot smoother since...
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Operations
I am still struggling with some of the travel questions and where to implement some things that are...
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Relationship, Operations
Epic does a very good job of notifying us of issues. The people I work with from the organization...
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Product
The surveillance is great. It is real-time surveillance, and that is very nice. We get the alerts...
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Relationship, Product
We haven’t had any issues with Bugsy. The only issue is having the time for my computer people to...
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Loyalty, Product
Bugsy is easier to use than our previous solution because it is an all-in-one solution. We didn't...
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Operations
There hasn't been a need for a lot of training since the implementation of Bugsy, but the biggest...
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Product
My team is creating a wish list. We have a reportable condition and things that we have to report to...
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Product
We do surveillance for ventriculitis, and that is a requirement for DNV, which is our accrediting...
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Relationship, Operations
Epic was very helpful in the very beginning. I reached out to one of the representatives at Epic...
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Operations, Product
We use Epic's system and the NHSN system daily. They are not simple or intuitive. There are a...
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Product
We have some clarity reports that are pulled from Epic's system, but they are not in Epic's system....
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Operations
At the go-live, none of the functionality of Bugsy existed, and now, a long time later, we are still...
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Product
The biggest strength of Bugsy is that we don't have to build an interface. I also like the surgical...
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Product
Bugsy is very limited in its functionality, and it doesn't really do what I need it to do. Bugsy...
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Operations
The biggest challenge has been the ability to have dedicated training like we had with another...
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Loyalty, Product
One of the things that went well was our ability to customize the surgery surveillance. For example,...
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Relationship, Product
The design, stability, or reliability of the product have gotten better. A couple of months ago, my...
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Loyalty, Product
I don't know that Epic has delivered new technology that meets our needs very well. In the future, I...
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Relationship, Product
There is an issue with the data in Bugsy in one area right now, but we are being told the problem is...
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