Bugsy
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Jackson Tate
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User Commentary

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Manager

Functionality and Upgrades

There are others in my department that would never use Bugsy again, but I like the product. It works...

Aug 2022
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Manager

Functionality and Upgrades

There are a few things Epic could improve, such as the ability to highlight the cases I have already...

Aug 2022
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Manager

Implementation and Training

Overall, our implementation was very smooth, and Epic walked us through everything that we needed to...

Jul 2022
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Manager

Service and Support

When we call Epic with questions, they respond in a very friendly and familiar manner. They know us...

Jul 2022
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Manager

Other Observations & Comments

Where we are as an organization doesn't fair well with Bugsy as a product. Bugsy is made for a very...

Jul 2022
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Director

Interfacing and Integration

We have been able to work through most of the interfacing challenges. It was good that we did not...

Jul 2022
||
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Director

Implementation and Training

In the beginning when we were planning for the go-live, Epic told us we needed to purchase very...

Jul 2022
||
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Director

Functionality and Upgrades

Changing over to Bugsy Infection Control was not what I suggested, but that is what my organization...

Jul 2022
||
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Director

Future Outlook

Our long-term plan is to continue to use all Epic-supplied products until the wheels fall off. We...

Jul 2022
||
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Director

Lessons Learned

I have a lot of heartburn about whether I would buy the product again. I would be concerned about...

Jul 2022
||
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Director

Implementation and Training

I am never really sure what the upgrade schedule is. A lot of the responsibilities have changed....

Jul 2022
||
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Director

Implementation and Training

Our big superusers did not go to another site for training because of the pandemic. There were a lot...

Jul 2022
||
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Director

Technology

With Bugsy Infection Control, we were given a very basic, generic product. Part of the problem was...

Jul 2022
||
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Director

Relationship

We would like better communication with the Epic team. They seem to have their own set of priorities...

Jul 2022
||
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Director

Functionality and Upgrades

The vendor is not delivering the NHSN hand reports yet. I don't know how those reports aren't...

Jul 2022
||
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Director

Service and Support

If I need support, I might be able to find an email address. But I wouldn't know how to get in touch...

Jul 2022
||
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Director

Technology

Part of the draw of the product was that it had a slick user interface, but now, everything looks...

Jul 2022
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Director

Relationship

Epic can push out a little content, or we can make some rules, but that isn't like our top-down...

Jul 2022
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Manager

Technology

We are doing AI surveillance and using Bugsy Infection Control for antibiotic utilization. We get...

Jul 2022
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Manager

Service and Support

We have been asking for one thing that Epic can’t seem to do. They say that what we want won’t be...

Jul 2022
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Manager

Relationship

Epic's system is current with NHSN and CMS requirements. Epic is always trying to think of ways to...

Jul 2022
||
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Manager

Functionality and Upgrades

I like that Bugsy Infection Control is part of the chart. I don’t have to go between places too...

Jul 2022
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Manager

Functionality and Upgrades

As things emerge, we use Bugsy Infection Control to solve problems and monitor things. Epic was...

Jul 2022
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Manager

Other Observations & Comments

There are some reports that are going to go away. That worries me. We have ways we do things that we...

Jul 2022
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Director

Functionality and Upgrades

The updates for Bugsy Infection Control are horrible. With every upgrade that Epic does, they screw...

Jun 2022
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Director

Implementation and Training

Epic should have better instructions and should be more hands on in terms of coming to us and...

Jun 2022
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Director

Service and Support

Every time we ask Epic to make changes and give Epic ideas, the ideas go nowhere.

Jun 2022
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Director

Functionality and Upgrades

Our organization is making us keep Bugsy Infection Control because we use Epic for our EMR. That was...

Jun 2022
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Director

ROI / Cost (care and feeding)

Epic does not avoid charging for every little thing, but I do know that Epic has provided some...

Jun 2022
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Director

Interfacing and Integration

Bugsy Infection Control is comparable to other infection control surveillance systems, but if...

Jun 2022
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Director

Functionality and Upgrades

A lot of Bugsy Infection Control’s surveillance is report driven, so the data is not necessarily...

Jun 2022
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Director

Functionality and Upgrades

In terms of efficiency, Bugsy Infection Control did help us reduce the number of records that we...

Jun 2022
||
(0)
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Director

Other Observations & Comments

We have seen significant optimization in the workflows for infection preventionists due to Bugsy...

Jun 2022
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Director

Future Outlook

There are a few things that we have asked for that Epic can't make work. But I think that over time,...

Jun 2022
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Director

Service and Support

When it comes to being proactive, we give Epic ideas more often than they bring new ideas to us. A...

Jun 2022
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Director

Relationship

The executive involvement from Epic was present at the beginning, but now that we are past the...

Jun 2022
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Director

Functionality and Upgrades

Epic and Bugsy Infection Control definitely exceeded what we thought we were going to get. We very...

Jun 2022
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Director

Functionality and Upgrades

With Bugsy Infection Control, we are able to detect more things than we were able to previously. We...

Jun 2022
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Director

Functionality and Upgrades

There seems to be certain functionality in Bugsy Infection Control, such as graphing, that we don't...

Jun 2022
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Director

Functionality and Upgrades

Epic needs to develop more outbreak algorithms for Bugsy Infection Control. Right now, we are...

Jun 2022
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Director

Relationship

New things are added to the system very quickly, and changes are made when we need them. Every time...

Jun 2022
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Director

Interfacing and Integration

We use EpicCare Antimicrobial Stewardship in addition to Bugsy Infection Control. It is nice that...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Bugsy Infection Control is saving me a bundle of time because I was doing everything manually that...

Jun 2022
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Analyst/Coordinator

Technology

We had a couple of bugs in Bugsy Infection Control initially, but the issues could have been because...

Jun 2022
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Analyst/Coordinator

Service and Support

The support from the Epic team has been phenomenal. We have meetings frequently, and we can reach...

Jun 2022
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Analyst/Coordinator

Service and Support

I haven't seen really any training from Epic. I have been working for years to get certain things...

Jun 2022
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Manager

Implementation and Training

The system is so customizable, but I feel there is not a lot of training or guidance from Epic. I...

Jun 2022
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Manager

Service and Support

We have a dedicated person at Epic who I work with when I have open tickets. I think the support...

Jun 2022
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Manager

Implementation and Training

I was able to go take a class, so now I can do a few things in Bugsy on my own, such as building...

Jun 2022
||
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Manager

Functionality and Upgrades

We used to have a very manual process to send things over to the Department of Health. But with...

Jun 2022
||
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Manager

Functionality and Upgrades

The system is super easy to use, but some people on our team are not using the system because they...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

Epic is continually upgrading our dashboards and tools. They do NHSN and CDC updates.

Jun 2022
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(0)
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Manager

Service and Support

I have had a ticket out for years that is still not resolved. Epic's support people will scratch...

Jun 2022
||
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Manager

Functionality and Upgrades

I don't know whether some of the issues we have are because we do not have Beaker, but we weren't...

Jun 2022
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Manager

Functionality and Upgrades

If we play around with Bugsy Infection Control, we can find a lot of uses for it. Tracing infections...

Jun 2022
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Manager

Functionality and Upgrades

I absolutely love Bugsy. What I really like about the system is that there are so many reports on...

Jun 2022
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Director

Relationship

There are delays in getting answers back from Epic and delays in getting solutions. When we do hear...

Jun 2022
||
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Manager

Functionality and Upgrades

I would like an easier way to pull patient days or admission data that is required by NHSN.

Jun 2022
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(0)
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Manager

Service and Support

Epic’s support people are very resourceful and responsive when we need them to be.

Jun 2022
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Director

Technology

Bugsy is probably the standard for infection control surveillance systems in EHRs. I would highly...

Jun 2022
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Director

ROI / Cost (care and feeding)

Epic keeps promises in some respects, but in other ways, they don't. We asked the vendor a long time...

Jun 2022
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Director

Functionality and Upgrades

The infection control dashboard doesn't connect with the nursing unit dashboards. We have to give...

Jun 2022
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Director

Service and Support

When I need help, I reach out to our internal support team. They then contact Epic. Getting an...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

I don't know what Bugsy Infection Control costs, but it is worth all that we have. The tool has been...

Jun 2022
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(0)
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Manager

Lessons Learned

I would tell others who are starting with Bugsy Infection Control to make sure they have all the...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

I haven't heard any complaints regarding the ability to pull reports or drill down on a particular...

Jun 2022
||
(0)
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Director

Other Observations & Comments

There is a learning curve to using Bugsy Infection Control.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The main clinical outcome of using Bugsy Infection Control is the ability to match the patient's...

Jun 2022
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Nurse

Functionality and Upgrades

Bugsy Infection Control is a little cumbersome, and we can't always find our information, but the...

Jun 2022
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Director

Implementation and Training

When we learn about updates, we get minimal education. It would be nice to have more education. We...

Jun 2022
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(0)
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Director

Functionality and Upgrades

Bugsy Infection Control is a little slow and not very user friendly for compiling things. The...

Jun 2022
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Director

Functionality and Upgrades

The system's dashboards and graphics need improvement. We end up having to do graphs in Excel...

Jun 2022
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Director

Functionality and Upgrades

The infection worksheets have helped us identify infections, and therefore, we have been able to act...

Jun 2022
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Nurse

Implementation and Training

Epic has learning dashboards. We have to read things that Epic has created, but they don't answer...

Jun 2022
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Nurse

Functionality and Upgrades

We have no way of getting reports with Bugsy Infection Control, so we need another vendor. If Epic...

Jun 2022
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Manager

Implementation and Training

Communication was lacking during the implementation and training. We felt our department was...

Jun 2022
||
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Manager

Functionality and Upgrades

The storyboard throws things in our faces. That is helpful for keeping things at the top of our...

Jun 2022
||
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Manager

Relationship

It has taken Epic a long time to keep their promises. Things haven't worked the way they were...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would prefer to go to a homegrown solution. The infection control module that we developed...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would definitely like to see more automation. For example, when there are changes in the EMR that...

Jun 2022
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Analyst/Coordinator

Relationship

The vendor is always very supportive. They may not be able to deliver always, but they are very...

Jun 2022
||
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Manager

Functionality and Upgrades

Bugsy has been a really good product for us and for our team. We have found the system to be easy to...

Jun 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

We transitioned to Epic's EMR, so it made sense for us to move to Bugsy Infection Control. We have...

Jun 2022
||
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Director

Functionality and Upgrades

When we were trying to implement and validate things with Bugsy Infection Control, things were...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The product needs improvement on the reporting side of things. Bugsy Infection Control doesn't...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

On the front end, the product is easy to use. The surveillance capabilities are efficient, and the...

Jun 2022
||
(0)
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Director

Implementation and Training

Epic’s trainings haven't been very good. It feels like Epic is out of touch with what we want to...

Jun 2022
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Director

Functionality and Upgrades

It is really difficult to get certain data out of the system in a meaningful way. We haven't been...

Jun 2022
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Manager

Functionality and Upgrades

I recognize that Bugsy is only as good as the people who build the dashboard for us because the...

Jun 2022
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Manager

Functionality and Upgrades

The system is able to take aspects from the patient's chart that they may have gotten from a pump or...

Jun 2022
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Manager

Relationship

When we give feedback about certain features that we don't want, we are told that Epic can’t do...

Jun 2022
||
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Manager

Other Observations & Comments

Epic was very responsive during the COVID-19 crisis, and they made some necessary changes very...

Jun 2022
||
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Manager

Service and Support

Epic is very accessible. I am able to send emails to them multiple times a month, and they will...

Jun 2022
||
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Manager

Other Observations & Comments

Bugsy has a lot of potential, and it is going to take a long time to get it to where it is ideal. It...

Jun 2022
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Manager

Other Observations & Comments

The fixes or the things that we have been promised by Epic tend to take a long time, but they do...

Jun 2022
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Manager

Service and Support

We have conversations with Epic on a regular basis, and we have an analyst who works here with us...

Jun 2022
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Manager

Functionality and Upgrades

We can't even compare the workflow that we had to work with before versus what we have now in Epic's...

Jun 2022
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Manager

Relationship

Whenever we think of something that we would notify our Bugsy Infection Control person about, they...

Jun 2022
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Manager

Other Observations & Comments

We are not computer people, so there is sometimes a disconnect between what Epic has to offer us and...

Jun 2022
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Manager

Interfacing and Integration

Bugsy Infection Control is easy for end users. Everything in Epic is so integrated. That makes...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

Previously, when we had an outbreak of a certain disease or organism in the hospital, tracking it...

Jun 2022
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(0)
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Manager

Lessons Learned

Epic has a module that works in conjunction with Bugsy Infection Control called Beaker, which is...

Jun 2022
||
(0)
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Director

Service and Support

During COVID-19, things were so crazy. Epic did a great job of keeping things current and going. We...

Jun 2022
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Director

ROI / Cost (care and feeding)

We can run reports to get the data we need from Bugsy Infection Control. We can upload to NHSN...

Jun 2022
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Director

Functionality and Upgrades

I would like the ability to tailor the reports we run in Bugsy Infection Control to our needs. For...

Jun 2022
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Director

Service and Support

We usually get our questions answered and things resolved with Epic, but those things take forever....

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Bugsy Infection Control is a great infection control system and a great documentation system. It...

Jun 2022
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Director

Other Observations & Comments

Some people are unhappy with the product because it can be configured in many different ways. If...

Jun 2022
||
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Director

Functionality and Upgrades

The last few years with the product have made up for the rocky start. Our experience with the...

Jun 2022
||
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Director

Functionality and Upgrades

In the time that we have had the product, the implementation and upgrade processes have gotten...

Jun 2022
||
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Director

Implementation and Training

With Bugsy Infection Control, we don't have traditional training. We have a staff member who does...

Jun 2022
||
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Director

Functionality and Upgrades

There are some things that we would like Epic to build out. We can add in the infections as they are...

Jun 2022
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Director

Service and Support

When we have a question, we get an answer from Epic in a timely manner.

Jun 2022
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Director

Relationship

Throughout the pandemic, Epic has done a really good job of responding and creating new things. Epic...

Jun 2022
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Director

ROI / Cost (care and feeding)

We are all in with Epic, and we are looking to add pieces as we go. Sometimes, there may be a...

Jun 2022
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Director

Functionality and Upgrades

We can track compliance for certain things better. For instance, we can track some bundle compliance...

Jun 2022
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Physician

Relationship

Epic is very eager to adopt new things and tries to deliver them. We have a contact at Epic that...

May 2022
||
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Physician

Sales and Contracting

Epic gives us updates about newer versions, but we are always a little behind, so that is...

May 2022
||
(0)
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Physician

Functionality and Upgrades

Based on what I have seen and know that Epic wants to implement, their future projects look very...

May 2022
||
(0)
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Physician

Relationship

When Epic advertises the solution, they promise certain things, but they underdeliver in the end....

May 2022
||
(0)
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Physician

Sales and Contracting

If we come to Epic with customization requests and wish lists, they give us an idea of what those...

May 2022
||
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Physician

Implementation and Training

The implementation services are not bad. We have designated IT folks internally that help us with...

May 2022
||
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Physician

Functionality and Upgrades

We always encounter glitches in the system once we start up after changes are made. It is pretty...

May 2022
||
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Physician

Functionality and Upgrades

I wish Bugsy Infection Control had some type of syndromic surveillance that could alert us if there...

May 2022
||
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Director

Interfacing and Integration

Our time with Bugsy Infection Control has been enjoyable, and we are very pleased with the system....

May 2022
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Director

Functionality and Upgrades

Bugsy Infection Control is very user friendly, and in a lot of ways, we can personalize it to our...

May 2022
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Director

Functionality and Upgrades

One thing that Epic still doesn't have for infection preventionists is a mobile system. In other...

May 2022
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Analyst/Coordinator

Service and Support

When I reach out to the vendor's support people with questions, I don't get specific answers. Those...

May 2022
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Manager

Functionality and Upgrades

I like Bugsy Infection Control. At first, it is difficult to use and learn. However, once users use...

May 2022
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Manager

Functionality and Upgrades

We have a very helpful dashboard in Bugsy Infection Control. The dashboard lists procedures,...

May 2022
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Manager

Interfacing and Integration

We are unable to connect Bugsy Infection Control to our endoscopy system. I really wish we could do...

May 2022
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Manager

Functionality and Upgrades

I like the way Bugsy Infection Control allows us to do surveillance on the level we want. The system...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I wouldn't buy Bugsy Infection Control again. Before we had it, we used a best-of-breed product....

May 2022
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Analyst/Coordinator

Implementation and Training

The training that the vendor provided wasn't specific to Bugsy Infection Control. We had to go...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Bugsy Infection Control is designed to do mandatory reports for NHSN. The vendor is proactive about...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Bugsy Infection Control doesn't do much beyond reporting to NHSN. We haven't seen any new technology...

May 2022
||
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Manager

Functionality and Upgrades

The way the system is set up works very well for us and what we need. Prior to having this system,...

May 2022
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Manager

Relationship

The support we get for Bugsy Infection Control makes a world of difference. We have such good...

May 2022
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Manager

Relationship

The last time we upgraded, we did not know where things were, but Epic resolved things immediately....

May 2022
||
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Manager

Relationship

Bugsy Infection Control is very new compared to the rest of Epic's products. The system is growing...

May 2022
||
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Manager

Lessons Learned

It was hard to write Bugsy Infection Control at first. It was such a different system from what we...

May 2022
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Manager

Other Observations & Comments

I would tell others using Bugsy Infection Control to not let it overwhelm them if they are brand new...

May 2022
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Manager

Functionality and Upgrades

Epic has a new upgrade platform. They used to do big bang updates, and now they do quarterly...

May 2022
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Director

Lessons Learned

The important thing that a new organization needs to ensure is that they are committed to the...

May 2022
||
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Director

Functionality and Upgrades

Bugsy Infection Control is not strong in doing exposure investigations from the infection control...

May 2022
||
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Director

Functionality and Upgrades

Epic recently changed the report view in the system and moved the Option button away from where it...

May 2022
||
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Director

Functionality and Upgrades

I don't think that Epic knew enough about the work of all IPs to be able to make promises when the...

May 2022
||
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Director

Functionality and Upgrades

Epic sold a lot of dashboard views for staff to be able to see real time, but those views don't...

May 2022
||
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Director

Functionality and Upgrades

Epic was proactive in trying to improve the infection control reports. The things that the vendor...

May 2022
||
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Director

Interfacing and Integration

There is no easy way to integrate another vendor's system with the Epic system. Some of that might...

May 2022
||
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Director

Implementation and Training

The person from Epic who taught us how to use Bugsy Infection Control didn't know how to use the...

May 2022
||
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Director

Service and Support

I don't think Epic explained to our organization properly how much time it takes to learn a whole...

May 2022
||
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Manager

Future Outlook

We definitely need to learn more about the system, but we are sure that there are some great things...

Apr 2022
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Manager

Interfacing and Integration

I really like how Bugsy Infection Control is in our EMR. We don't have to toggle between two...

Apr 2022
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Manager

Functionality and Upgrades

There are different dashboards in Bugsy Infection Control, and it takes us time to figure out where...

Apr 2022
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Manager

Implementation and Training

The vendor's training for Bugsy Infection Control was limited. Our people did a lot of the training.

Mar 2022
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Manager

Relationship

Epic leaves a lot up to us. They give us a lot, but they don’t lead us to the best things. We were...

Mar 2022
||
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Director

Implementation and Training

We did online training with a representative from Epic’s main office, and it didn't meet our...

Mar 2022
||
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Director

Service and Support

Epic does upgrades every couple of months, so I don’t think Epic’s people are always empowered to...

Mar 2022
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Director

Interfacing and Integration

The product is very easy to use, and we are able to transmit data seamlessly into the NHSN system;...

Mar 2022
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Director

Relationship

We go through someone in our organization to communicate up to Epic’s people. Our low score for the...

Mar 2022
||
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Director

Relationship

I realize that some things are different in the middle of the COVID-19 pandemic, but we need more...

Feb 2022
||
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Director

Functionality and Upgrades

We have the same difficulties every time we start a new year with NHSN. We use Epic's system to...

Feb 2022
||
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Director

Functionality and Upgrades

Our overall experience with the vendor over the last year has been good. Epic seems to be listening...

Feb 2022
||
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Director

Interfacing and Integration

To improve our integration, Epic needs to continue to focus on building abilities to capture process...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The solution's external reporting works well, but we only use those reports for a small part of our...

Feb 2022
||
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Director

Other Observations & Comments

Bugsy Infection Control is not a perfect piece of software that somebody can pick up and intuitively...

Feb 2022
||
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Director

Service and Support

Epic listens to what I have to say, puts my requests on a priority list, and shows me the list. I...

Feb 2022
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Director

Implementation and Training

There is no current way to train an IP on Bugsy Infection Control without making them an employee....

Feb 2022
||
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Director

Functionality and Upgrades

We need the ability to do parallel case input with a supervising IP and a student IP in Bugsy...

Feb 2022
||
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Director

Service and Support

We have seen increased flexibility and closeness from Epic as they have helped us implement modules....

Feb 2022
||
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Director

ROI / Cost (care and feeding)

When we first started using the product, it wasn't the best solution out there by any means. But it...

Feb 2022
||
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Director

Relationship

The one thing that can definitely be said about Epic is that they don't overpromise. Compared to...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The solution could definitely do more when it comes to statistics. It would be nice if it could look...

Feb 2022
||
(0)
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Director

Implementation and Training

It would be nice if Epic had a module that could walk new users through how to use and modify things...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Part of the system's ease of use depends on users' abilities to remember how to do things. One of...

Feb 2022
||
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Director

Functionality and Upgrades

It would be nice if the solution had an easy way to generate reports for the public health...

Feb 2022
||
(0)
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Manager

Service and Support

When there is an issue, I have a liaison I can go to, but that person has someone else to go to, and...

Feb 2022
||
(0)
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Manager

Implementation and Training

We get training from different levels. We get training from our organization and also from Epic, so...

Feb 2022
||
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Manager

Interfacing and Integration

In terms of the platforms that we have in our organization that are supposed to interface with Epic,...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We have a lot of different disciplines and areas, and I like that the product is very customized to...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Before we got Bugsy Infection Control, we had another system for infection control that didn't...

Jan 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

We chose to use Bugsy Infection Control because there were benefits in areas like exporting,...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

The existing reports don't have all the different tests that we need for different diseases. For...

Jan 2022
||
(0)
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Manager

Service and Support

Epic worked with us to go through what we needed, and they promised that they could make everything...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The product dashboards have created a significant amount of efficiency in infection prevention.

Jan 2022
||
(0)
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Director

Relationship

Our experience evaluating the product was really good. We had a great Epic team that worked really...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

There are some idiosyncrasies in certain definitions in Bugsy Infection Control. Healthcare vendors...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

With our previous system, we had the ability to directly submit, and there was no charge involved....

Jan 2022
||
(0)
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Manager

Implementation and Training

The initial training was okay, but it could have been better. I found out that our partner facility...

Jan 2022
||
(0)
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Manager

Service and Support

I had to make my own COVID-19 report during the pandemic. I feel like Epic should have come up with...

Jan 2022
||
(0)
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Manager

Relationship

We have a person who still meets with us. If I have a question, Epic is helpful. If something is...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Epic is good with their updates. Epic gets us our updates quickly.

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I didn't think I was going to like Bugsy Infection Control, but I was able to customize the system...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The system has a lot of report writing functionality. A lot of the canned reports are exactly what...

Oct 2021
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t know what we paid for the system, but I know the system is more cost effective than our...

Oct 2021
||
(0)
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VP/Other Executive

Relationship

Not much has been done with infection prevention during user groups, but Epic is trying to do more...

Oct 2021
||
(0)
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VP/Other Executive

Relationship

The training from Epic seemed good, but we didn’t know what we didn’t know. Epic was honest about...

Oct 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Bugsy Infection Control isn't as easy to use as our previous system. In our previous system, we...

Oct 2021
||
(0)
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VP/Other Executive

Relationship

Epic has been prompt to deliver new technology during the COVID-19 pandemic. Epic is always working...

Oct 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Epic hasn't addressed all the annoying things yet. Things aren’t awful. The system works, but it...

Oct 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

Bugsy Infection Control is great when it comes to surveillance. The solution saves us a lot of time...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

The most frustrating thing about the solution is the way that it reports COVID-19 infections. With...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

If a patient tests positive for COVID-19, then a COVID-19 banner will be present on that patient's...

Oct 2021
||
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Manager

Service and Support

Epic is generally responsive to our requests. If we request something simple, then they are quick to...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

Bugsy Infection Control definitely has its pros and cons, but I think that we are using it to the...

Sep 2021
||
(0)
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Director

Service and Support

I feel like we have received good support from Epic. We have regular meetings with them to help us...

Sep 2021
||
(0)
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Director

Functionality and Upgrades

The system has worklists. Sometimes, we get inundated with information from the system, but I like...

Sep 2021
||
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Director

Functionality and Upgrades

One of the things that I am struggling with right now is using the Epic SlicerDicer tool to bolster...

Sep 2021
||
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Director

Interfacing and Integration

It is good to see that the solution feeds into a bigger system. We need to be able to see that...

Sep 2021
||
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