Bugsy Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
If we were to roll out and build the product again, we would ask for more training before making...
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Product
I would love for the product to look for nondiscrete data. That would be fabulous.
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Relationship
For everything we ask for, we have to create a ticket. Once we put in a ticket, Epic is involved,...
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Relationship, Product
Epic could do better. When they upgrade something, I frequently find that something else is not...
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Operations, Product
From what I hear, we have to find a lot of workarounds. Instead of doing something with two steps,...
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Relationship, Product
We have been with Bugsy for a while now, so we have seen quite an evolution of the tool. Over the...
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Operations
Epic has a great program in general. It takes a good amount of knowledge of how things are...
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Relationship
For Bugsy, we meet with one of our representatives infrequently now. They are the same person that...
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Loyalty, Product
Right now, with Epic, we are going through some changes with moving away from Crystal Reports and...
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Operations
I would like an FAQ or short tutorials from Epic. For example, if I sign in to my profile and there...
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Relationship
All I ever hear about Epic's people is good stuff. We have some great people that have been helping...
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Operations
Epic’s training is good. The issue with the training is that it is generic, so there is always a gap...
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Relationship, Product
Epic supports Bugsy however they can, but some of the problems are because of the CDC and issues we...
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Operations
I am very frustrated with how the product rollout went. It went very poorly because the vendor...
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Operations
We had a short training seminar with the vendor; it showed us where everything was located, and it...
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Product
The product is integrated right into the medical record and with all the functionality that we use...
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Product
I could see the product being useful in some areas, but there is other functionality that I would...
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Product
Overall, Bugsy has done very well as a surveillance software for our healthcare-associated...
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Product
The downside of Bugsy is that there are a lot of nuances people might not realize until they really...
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Relationship, Product
There is a newsletter that is put out to all of the Epic users that use Bugsy, so they keep us...
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Operations
We don’t know whether this is something between the organization and Epic, but we could have used a...
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Product
Bugsy is from Epic, so the total integration is a great advantage. Epic is leaps and bounds ahead of...
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Operations, Product
The learning curve in Bugsy is very steep, and it depends on the infection preventionist knowing why...
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Product
We are extremely impressed with Epic’s vision for integrating AI into the electronic medical record....
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Relationship, Product
We would tell friends or peers looking at Epic to not skimp on getting the modules. They should not...
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Relationship, Product
Bugsy lets me do what I need to do for infection prevention, and I have been able to get all the...
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Operations, Product
We don't always take all of Epic's updates. We don't implement certain things they suggest depending...
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Operations
A lot of things are kind of self-taught with Epic's system, so we have to go in to learn things...
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Product
There are definitely things that we have with Epic's system that we didn't have in our old legacy...
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Product
I would like more dynamic rules within Bugsy. I'm looking for actionable interventions. I want to...
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Operations, Product
I would like smarter AI stuff within Bugsy. It would be nice if Epic could build that into the...
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Product
It takes a bit of work to navigate everything, and there are 20 different ways to look at something...
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Relationship, Product
I don't think Epic works well with the CDC in how they want the data to be performed. I know there...
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Loyalty, Product
We used another product before Bugsy, and I liked it a lot better. I could make my own alerts and...
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Product
Epic pushes things toward us, and they do certain things, but some of the upgrades and changes are...
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Product
Before using Bugsy, our infection control infection preventionists had a manual process. They really...
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Operations
I would suggest that Epic maybe work on their onboarding training plan for any new infection...
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Product
For CLABSI prevention, the rule is that we look for CLABSI on days one, two, or three. But we found...
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Operations
The training was generic. Epic said it was special, but it was generic. And the person who trained...
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Relationship
I don't call Epic’s support team often, but our support person is one of our subject matter experts,...
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Loyalty
Our hospital network decided to get all of the facilities on one platform. We have patients that...
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Operations, Product
I am finding that with a higher level of Bugsy, which I hear is like the Rolls-Royce of software,...
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Relationship, Product
If someone is in a network, they need to really understand whether something is a network issue or...
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Product
Bugsy helps us do our surveillance and track surgical site infections, CLABSIs, and CAUTIs. But the...
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Relationship, Operations
With Epic, phone and web support either don't exist or are not easily accessible. One of the things...
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Relationship
Epic is great about meeting to talk with us, but the very core issue is that they don't employ...
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Operations, Product
We had to work with Epic on the reporting capabilities, and we had to push our IS department to...
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Product
I need central line denominator data, and we had to really work through that process. Epic’s people...
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Product
We went for the whole package with Epic, and it was a huge transition for our organization. But...
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Relationship, Operations
I would tell other clients to be very involved with the build from the very beginning because once...
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Relationship, Product
We have had multiple conversations with people from Epic, and we still meet regularly. When we first...
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Relationship, Product
Epic has been responsive to our concerns, though sometimes there is a language barrier in terms of...
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Relationship, Product
Prior to Bugsy, we had electronically faxed our reports to the state health department. And when we...
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Relationship
We have a representative from Epic that joins our routine calls. And that person has been pretty...
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Relationship, Product
Epic tries to promote Bugsy as a full solution. It works exceptionally for regulatory mandatory...
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Product
The biggest functionality we would like to see in Bugsy is contact tracing for both exposed...
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Loyalty, Relationship
I do not recommend Bugsy. I actively give people advice not to switch to it if they can avoid it. I...
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Relationship, Product
There are a lot of people that have all tried individually to give Epic feedback on the Bugsy tool,...
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Operations, Product
With the product, we had a pretty steep learning curve from the beginning in terms of how we could...
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Operations, Product
The product is very complex, and that is not necessarily a bad thing, but there are multiple ways...
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Relationship, Product
Epic gives a very competitive rate for Bugsy to anyone who is on Epic's EMR, but I would not buy...
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Operations
We do all our training internally, and we only have so much capacity to build that training...
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Loyalty, Product
Epic makes a lot of assumptions and will spend months developing some new thing that the system can...
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Product
I like the versatility within the software, although the versatility is both a good thing and a...
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Relationship, Operations
In terms of keeping promises, Epic is not as timely as we would desire, but generally speaking, they...
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Operations
When we got the initial training, Epic just gave us a bunch of modules and told us we could go to...
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Operations
As far as ongoing training goes, we have an in-house, designated trainer, but that hasn't been super...
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Loyalty, Product
There are some capabilities I wish the product had, and we have had some struggles with getting...
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Operations
There isn't a whole lot of training from Epic. The ongoing training is really not too bad. We can...
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Product
We just had an update recently, and the product looks better. Epic changed it so that the font on...
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Product
I would recommend Bugsy but would do so with caution because people need to know what they are...
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Loyalty
We have fallen into our own rhythm of trying to fix things ourselves with Bugsy. It seems like we...
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Operations
I was unhappy with Epic’s implementation, but we haven't had any issues with anything we have asked...
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Relationship, Product
Epic sends out IT alerts for changes, and those are pretty intuitive.
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Product
Bugsy is totally integrated with our EMR. That is a strength because we can pull over fields, such...
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Relationship
With Bugsy, everything is out of the box, and we have to figure things out. We need to have a...
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Loyalty, Product
At first, I hated Bugsy because I thought it was very rudimentary. But we got great analysts to work...
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Relationship, Operations
Epic doesn't do anything mean, but we had people with us for months, and our stuff wasn't fixed. The...
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Product
Bugsy is definitely better than what we were using before. Bugsy is an all-in-one solution, so we...
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Operations
We had a very difficult rollout. We were trying to just use our workflow from our previous product...
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Operations
Epic’s training has been terrible. We are not really getting anything; it seems like we are...
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Relationship, Product
Every time there is an update to Bugsy, something gets broken. The issue is always completely...
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Product
Bugsy has some robust reporting capabilities, but the reporting piece is so robust that it...
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Product
We like having the ability to gather and transmit the data needed for prior authorization or...
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Relationship, Product, Value
We have talked with the vendor about being able to filter the responses that come back so that the...
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Relationship, Operations
Epic was responsive to adding things that we needed for COVID-19 surveillance as well as for...
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Value
We would buy Bugsy again in the form that it is in now but not in the form it was in several years...
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Product
I know other organizations that use Bugsy, and every instance of the system is different. That is...
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Product
One con of Bugsy is that Epic still hasn't gotten the functionality for contact and bed tracing to...
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Product
Epic's data analytics product pulls from the EHR and Bugsy; the system has a lot of potential. Our...
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Relationship
Epic listens to us and involves us in some of their planning and development. The vendor usually...
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Relationship, Product
Bugsy doesn't seem as well developed as some of Epic's other modules. It was a newer module when we...
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Relationship
Pretty regularly, we get notifications from Epic about issues they are seeing with functionality....
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Product
I would tell a peer that the reports Bugsy has been able to generate and the workflows for the...
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Product
The system does a batch of OR procedure abstractions and pulls the data out automatically, but if...
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Product
We have integrations with multiple products, and they all work pretty well. We are extremely...
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Product
I wouldn't buy Bugsy again because it is not user friendly and there is a lot of missing...
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Operations, Product
Every time Epic does an update, something always goes wrong with the existing reports. There is no...
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Relationship, Product
I have never met an infection preventionist that worked for Epic, and I don't know how much Epic...
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Product
The thing that I like most about Bugsy is that it is part of our overall Epic system, so everything...
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Relationship
We have a person assigned to us from Epic's corporate level. We talk with that person regularly, and...
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Relationship, Operations
From the corporate side, Epic's personnel are all very young and new, so there is a lot of turnover...
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Operations
We never got educated appropriately on the Bugsy components that we now need and rely on. We have...
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Culture, Product
Bugsy does not work as promoted. I saw a demo a long time ago, and it was extraordinary. The demo...
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Product
What Bugsy delivers on, it does well. It is intuitive; everything is clickable.
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Relationship
We have regular meetings with Epic, so I have never used the vendor's phone or web support. Our...
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Product, Value
If people put the time in at the beginning to build out Bugsy, they can gain a ton of efficiencies...
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Product
I would like to be able to integrate clinical rounding with Bugsy. The vendor could do a little...
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Relationship
It is not unusual for Epic's customers to find problems and notify them of those problems as opposed...
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Product
I don't know that anybody's system is perfect. I have worked with a few different electronic systems...
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Operations, Product
Some of the reports in Bugsy are a little complex to figure out how to run.
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Operations
We recently moved from our previous system to Bugsy, and that required a lot of rethinking and...
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Product
Bugsy is a good product, but it is really designed for a large acute care hospital. It is not really...
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Relationship
I don’t think our department has worked with anyone at a very high level from Epic. I think there...
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Product
Because of the way we are organized, as patients come to their visits, they will have visits with...
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Product
The one thing I like about Bugsy is that it has more graphics than our previous system did. However,...
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Relationship, Operations, Product
Epic helped us design a way to pull report data in a certain format, and that is something our...
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Relationship
We partner with similar hospitals that are using Bugsy, and we have asked those hospitals that have...
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Product
Bugsy’s biggest strength is that it integrates with our EMR. We are able to work within one system,...
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Product
I want the vendor to make it easier to modify reports on the fly. They are a little clunky to use....
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Operations
Epic could improve their training by offering it more. We haven't had a whole lot of training from...
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Relationship, Product
Bugsy has been pretty user friendly. If there is anything I need fixed or added to the solution,...
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Relationship, Product
I have been pretty happy with Epic. Bugsy has a lot of possibilities, and the analyst that we work...
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Relationship
Epic has a weird structure. We are not necessarily involved with executives at Epic. We have access...
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Product
Bugsy is the infection prevention and infectious disease program. It is very robust. It integrates...
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Product
We have been very happy with Epic and Bugsy’s reporting capabilities. We have the data we need for...
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Relationship, Product
Epic still has some work to do on surgical site infection surveillance. We are very satisfied with...
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Product
It is helpful that we are doing our infection prevention work in the EMR rather than a standalone...
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Product
Bugsy’s technology is useful. There is a knowledge breakdown or interface issue. I am not sure...
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Loyalty
Epic is giving us a lot of new things that we are working on, and there are a lot of new things in...
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Product
I like the fact that Bugsy is intuitive and partners with our EHR. That makes infection...
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Product
Bugsy is very confusing, and it isn't user friendly. It gives us too many options to filter out. I...
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Relationship, Product
We have asked Epic to modify some of their reports, but they just tell us to wait for the next...
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Loyalty
I would tell my friends to stay away from Bugsy. If they don't have an infection control system and...
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Product, Value
Our previous product made things much easier. With Bugsy, we have to do a lot of manual work. Our...
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Relationship, Product
Epic doesn't really have analytics that help us. Their analytics have a lot of potential, but they...
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Relationship, Product
Bugsy is kind of an afterthought. The vendor decided that they wanted an infection control module,...
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Product
We were able to put together trends on cultures in our previous system, but we can't do that in Bugsy....
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Product
It is hard for us to build some things in Bugsy. We want our system orders to have some best...
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Operations, Product
I would buy the system again, but I would add a lot of caveats to that. There are some reports that...
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Operations
The vendor doesn't do a great job of letting us know about upgrades. We often find out about...
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Loyalty, Product
The vendor is building things for interfaces. That is positive, but it will take a while.
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Relationship
Epic tries their best to keep their promises, but they don’t keep all of them. We tried to get into...
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Product
Bugsy integrates very well with the Epic bundle. It also works with our lab software system very...
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Product
Bugsy is easy for end users if the time is put into customizing it. We really haven’t had a lot of...
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Product
Epic still needs to figure out the data output in Bugsy and how it presents findings. For a broader...
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Relationship
Epic tries to listen and respond to our needs regarding new technology, and that is good. We have a...
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Relationship
We have had some contact with programmers, but the contact has been a bit limited, and they have...
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Product
I would tell a peer that Bugsy is working, and it is pretty stable. I would tell a peer to calculate...
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Product
Bugsy is really good about reporting the required measures to the National Healthcare Safety...
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Operations
The training is not specific to any infection prevention workflows. Epic could improve their product...
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Relationship
Usually, when we get ahold of the right person at Epic, they usually do a pretty good job of trying...
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Loyalty
If an organization doesn't have any infection prevention software and is going to Epic's system,...
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Loyalty, Operations, Product
There are a lot more opportunities for us to get more data. We have not gotten there yet. Everything...
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Operations
Our education started off as adequate. However, as time has gone on, there has been more of a...
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Operations
We didn't have enough access to experts when we were implementing the solution. There were experts...
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Operations
The training is just okay. It is not superior, and it is not awful. Epic should spend more time on...
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Loyalty
As time goes by, we will eventually get to our expected integration. That is just coming at a slower...
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Product
Our last product was slightly easier to use than Bugsy because Bugsy is more multifaceted. We are...
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Relationship
The current support team that the vendor has for us is new. They needed time to increase their...
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Relationship, Operations, Product
We want quicker fixes to problems. Some problems have taken months to fix. Maybe the bottom line is...
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Loyalty, Product
Bugsy is a new module, so Epic is still working to bring up the usability factor. The way clinicians...
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Operations
I like that Epic’s training is thorough, and their documentation is consistent. The vendor is always...
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Relationship
What stands out about Epic is their customer service and connection to us as an organization. The...
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Operations
With Bugsy, there is a lot of self-learning. I would like Epic to provide more instruction. They...
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Product, Value
In Bugsy, I am able to see all the patients. I can see patients in a more comprehensive way for the...
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Product
Bugsy solves many problems, but there are still many more needs that Bugsy is not meeting with...
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Operations
I give Epic kudos for how they did our implementation. They came on-site and met with us and even...
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Product
The product’s gaps would be with its outbreak surveillance. There is basically nothing in that...
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Relationship, Product
Bugsy is not an all-in-one system as of now. It takes heavy involvement from key stakeholders to...
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Loyalty, Product
From a couple of years ago to where we are now, Bugsy is almost a whole new product because it keeps...
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Loyalty, Relationship, Product
There are little things that we are trying to get improved; we are reaching out to the vendor, and...
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Operations
The training was sort of piecemeal. That may have had to do with our organization. There also...
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Relationship
Bugsy streamlines surveillance for our organization. It allows us to find patients that need eyes on...
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Operations
Bugsy's implementation was good. Our biggest challenge with the system was on the operations side....
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Product
The biggest challenge that we have had with Bugsy has been with its national reporting requirements....
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Relationship, Product
There are some times when the system has bugs or unforeseen elements. we have had a few instances...
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Product
In Bugsy, I like being able to send reports directly to the entity I need to send them to without...
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Operations, Operations, Product, Product
Bugsy does not come built. It should come out of the package with basic functionality, but it seems...
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Operations, Operations
The implementation of the product was fine. We had regular meetings about the implementation, but...
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Product, Product
The product’s communicable disease reporting functionality isn't very good. Some of our surveillance...
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Relationship, Relationship
If Epic has a vision for the product, they haven't shared that with us. We have been meeting...
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Loyalty, Relationship, Product
Bugsy has a function to look at what we call deferrals. If we get an alert because something has met...
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Operations
The only negative thing is that during the installation of Bugsy, it would have been really good to...
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Operations, Product
Epic does not have a direct reporting setup. You have to create a special file, go into NHSN, then...
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Relationship
Epic doesn’t make many promises. For the promises they do make, the vendor follows through. It just...
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Relationship, Operations
Epic doesn't answer our tickets. We have to train our own internal team on how to answer our tickets...
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Operations, Value
Epic requires you to train internal people in order to learn how to build your own rules and do your...
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Operations, Product
Epic has some canned or foundation reports, but customizing those items is very difficult. Getting...
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Product
Epic Bugsy’s data flow for their surgical site infection process is backward. They take clinical...
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Relationship
I have never been disappointed by Epic’s support.
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Product
Some of Epic’s newer functionalities and tools are not that user friendly. We have to know what we...
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Relationship
Epic listens to ideas. They have great developers. However, it sometimes seems like Epic listens to...
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Product
It takes longer to do the surveillance for surgery in Epic's system than it ever did in our older...
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Operations
We have to request training when we want it. For example, when we need an IT person, we have to get...
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Relationship
I would like to see a group where we can meet and discuss upgrades. We have heard that the vendor...
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Relationship
When I put in a ticket to Epic, I get assistance, but some of my other colleagues have not. The...
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Relationship, Product
One of our challenges is that if a request doesn't meet the needs of all of Epic's many clients, it...
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Product
When using one system for everything, I expect the surveillance and the EMR to have better...
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Product
The main issue with Bugsy is that it was built to meet a regulatory reporting requirement. I was not...
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Relationship, Product
Bugsy doesn’t automatically populate all the fields. We must keep going back and manually entering...
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Operations, Product
Bugsy didn't give us any sentinel organism surveillance capabilities. We had to build those...
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Relationship, Product
My experience with Bugsy has been rocky. New things keep coming up as Epic makes updates, and those...
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Operations
My biggest frustration with Epic is that they allow organizations to decide on their own without the...
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Relationship, Operations
We would buy Bugsy again if we were not left on our own to adjust things. I don't think our setup is...
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Loyalty
We developed a really nice partnership with Epic once we did the development and training. I...
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Product
Things are going really well with Bugsy. We have gotten some reports created. Our people feel pretty...
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Loyalty, Operations
Things have gotten better since our initial implementation, but the infection prevention team hasn't...
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Product
Our surveillance team uses Bugsy heavily to identify and report HAIs. We have been able to supply...
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Loyalty
One of our biggest challenges is the surgery denominator for reporting colonoscopies and...
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Relationship
Epic’s service is excellent. When I reach out to get an answer to a question, they respond and send...
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Loyalty, Relationship, Operations
We are still figuring Bugsy out. We have made a huge amount of progress, but we still have so much...
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Relationship, Product
With Epic, we have a ticket system, and the ticket system doesn't just involve shooting off an email...
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Product
I don't know that Epic has helped us change outcomes. But Bugsy is helping us with data collection...
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Operations
There were timelines that were not met with Epic. Their people are still writing or tweaking...
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Product
If we had had more experience using Epic products on a daily basis before we got Bugsy, the...
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Product
One of the biggest challenges now is upgrades. Our institution doesn’t take every upgrade, and that...
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Product
When we identify an opportunity for improvement, we are able to partner with the Epic team to see...
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Relationship, Product
We would like the vendor to share more information. The vendor may be sharing information with...
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Relationship
I don't have direct contact with any of Epic’s executives. We only have access to one individual,...
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Loyalty, Product
We have been through a million upgrades, and the upgrades have usually impacted Bugsy badly....
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Relationship, Product
If there were anything that frustrated people about Bugsy, it would be the comments section....
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Product
Everything is always interconnected, so we would like some of the data extraction to become easier....
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Relationship, Operations
The vendor has been responsive. We appreciate how Epic is trying to stay on top of all the...
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Operations, Product
The system is pretty user friendly. We just have to know where to find things. I don't know whether...
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Product, Value
Epic created predictive analytics for certain infections, and we are not using that feature. A lot...
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Operations
The clinical staff still struggles with the product a lot. But what has helped is constant training...
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Culture, Relationship
Epic is good about not making promises they can't keep. They are realistic with us about what we can...
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Relationship, Operations
When the system first went live, we got attention from one of the higher-ups. It was somebody who...
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Operations
The initial training was good. The ongoing training has been a bit tricky.
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Relationship, Product
We would like it if there were an online customer service portal where we could type in our...
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Product
We can see some data from other hospitals that use Epic's software, and that is very valuable.
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Product
The reportable conditions piece is part of Bugsy. That piece is much better than what we used before...
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Operations, Product
The ease of use depends. For people who are tech savvy, Bugsy is good. For those who aren't, Bugsy...
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Product
In general, the solution meets our needs, but there are a lot of small changes that would be...
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Relationship, Operations, Product
If I am trying to figure out who is the attending physician or something like that, often Epic...
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Loyalty
We were going live with Epic’s EMR, so we switched to Bugsy at the same time for consolidation and...
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Product
Bugsy has a different approach than our last product. With our last product, I could really...
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Relationship
What Epic has is good, and we can generate and monitor metrics off of Bugsy. If we work with our...
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Relationship
We have a person we can take our problem to. If that person doesn't solve our problem, it gets...
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Operations, Product
Bugsy interacts really well with the rest of the electronic medical record. But we still haven't...
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Relationship, Operations
Things would be better if there were additional training capabilities after we started using the...
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