Bugsy Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
One thing Epic is constantly doing is improving. We have upgrades and product improvements that are...
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Product
The biggest strength of Bugsy is that it is a part of the Epic system, so everything we need to know...
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Loyalty, Product
I would advise others looking at Bugsy that if they are using other Epic systems or if they are...
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Relationship
I don't deal with Epic's support team a lot. My IT team does, though, and the support we have...
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Operations, Product
The system's ease of use is high. We did some training when we went live with the system. Now, we...
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Operations
We really don't receive any ongoing training from Epic. We just get regular updates about what is...
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Operations, Product
The quality of Epic's upgrades is pretty high, but we do have minor issues when the vendor does...
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Operations
During our implementation process for Bugsy, the Epic support team took a very large role in...
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Relationship, Product
Epic's Bugsy system has a good foundation, but our state is very particular about regulations...
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Relationship, Product
Bugsy has a good foundational element to it, but we had to put in the work for it to be effective...
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Product
We have too many issues with Bugsy. It is not user friendly and doesn't provide us with the reports...
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Relationship, Product
We do get reports that we need in Bugsy, and they help us identify our hospital-acquired infections...
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Product
If we go to run a report in Bugsy, there are a bunch of filters, so I may run a report and miss a...
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Product, Value
The pharmacy side of Bugsy has allowed us to better manage our patients' medications and the kind of...
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Product
The main improvement needed is probably around the reporting, which is more canned than...
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Loyalty, Relationship, Operations
We recently changed to a different kind of system from Epic. We merged with a big health system, and...
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Loyalty, Relationship, Product
In the canned package that Epic sells, they come in and say they will take care of anything. They...
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Operations
We had a person here who helped us with the training, and since we were already familiar with Epic...
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Relationship
What Epic tells us will happen and what actually happens may be two different things. There were...
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Loyalty, Relationship
I'm familiar with a bunch of things that Epic already has in place, such as their patient tracing...
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Relationship
I haven't gotten phone calls from Epic. It would be nice if they had new algorithms that they...
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Relationship
Years ago, we had a meeting with some people over the development of Bugsy. So vendor executive...
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Product
We are using Bugsy for healthcare-associated infection surveillance, so Epic is providing results...
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Operations
We were kind of forced to use the Epic products, and we had a lot of concerns. The Epic business...
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Relationship, Product
Since COVID-19, Epic has spent a bit more attention on the Bugsy product, but overall, it is an...
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Product
Epic has some good things integrated with the EMR for front-facing clinicians, such as infection...
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Relationship, Product
Every several months, Epic has an upgrade, and we have downtime and things. We are often unable to...
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Product
Bugsy has certain advantages over our other product. The nonsurveillance parts of Bugsy are valuable...
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Relationship
Bugsy is touted as something that can do anything we want it to. What Epic doesn't say is that...
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Product
Bugsy is like an Apple product. It looks very slick and clean, and that is what I like about it....
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Product
We use Epic’s workflows, although I'm very frustrated because I feel like we can't target things as...
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Product, Value
The huge advantage of Bugsy is that it is integrated with the EMR. Since it is the only infection...
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Product
I'm very frustrated and disappointed in Epic’s product and model. The flagging is the only thing...
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Relationship, Product
I know Epic is trying to do some things in Bugsy with visualizations and stuff, and that is very...
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Relationship, Product
I like the dashboard in Bugsy. That really works well for our team, and we are able to customize...
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Product
Most everything is one page in Bugsy, and that makes it easy to use. We can go on one page and have...
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Product
We are having problems getting some customizations on surgical site infections in Bugsy. The system...
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Operations
We have an in-house person who does our Bugsy training for us, and they are helpful. If we have a...
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Relationship, Operations
Bugsy is very intuitive, and most things in the system flow really well. We are also extremely...
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Loyalty, Product
One thing in Bugsy that we would like to see improvements to would be the assessment dashboard. Epic...
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Loyalty, Relationship, Product
We are working through some diversity, equity, and inclusion things in Bugsy, and we are trying to...
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Relationship
The level of support and engagement from Epic and their specialists has been phenomenal.
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Product, Value
The module has very high value for bedside users, but it can be difficult for them to learn about...
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Operations
The implementation of Bugsy was chaotic because Epic never did adequate testing of the...
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Operations
The training from Epic was terrible. It was pretty much nonexistent. It was deferred to internal...
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Operations, Product
Bugsy is very difficult to use. It is not intuitive. We have to go a million places to find...
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Relationship, Operations
Epic isn’t proactive, and that is one of my biggest complaints. They knew they didn't have the...
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Relationship, Operations
To develop their products, Epic basically abuses their customers to tell them what the functionality...
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Relationship, Operations, Product
When we are building something out or updating or upgrading something, Epic always gives us...
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Product
The integration of the Epic EHR with Bugsy is really nice. Anyone who opens the chart at any point...
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Loyalty, Product
Unfortunately, I was forced to abandon our previous solution and transition to Bugsy, and I have...
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Value
Epic charges for every absolute minute detail. Everything costs money in terms of upgrades. The...
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Relationship
What has gone really well for Epic and for us is that our internal IT staff members who are...
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Operations
The initial implementation was really rocky, but the upgrades have really been a lot smoother since...
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Operations
I am still struggling with some of the travel questions and where to implement some things that are...
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Relationship, Operations
Epic does a very good job of notifying us of issues. The people I work with from the organization...
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Product
The surveillance is great. It is real-time surveillance, and that is very nice. We get the alerts...
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Relationship, Product
We haven’t had any issues with Bugsy. The only issue is having the time for my computer people to...
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Loyalty, Product
Bugsy is easier to use than our previous solution because it is an all-in-one solution. We didn't...
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Operations
There hasn't been a need for a lot of training since the implementation of Bugsy, but the biggest...
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Product
My team is creating a wish list. We have a reportable condition and things that we have to report to...
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Product
We do surveillance for ventriculitis, and that is a requirement for DNV, which is our accrediting...
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Relationship, Operations
Epic was very helpful in the very beginning. I reached out to one of the representatives at Epic...
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Operations, Product
We use Epic's system and the NHSN system daily. They are not simple or intuitive. There are a...
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Product
We have some clarity reports that are pulled from Epic's system, but they are not in Epic's system....
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Operations
At the go-live, none of the functionality of Bugsy existed, and now, a long time later, we are still...
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Product
The biggest strength of Bugsy is that we don't have to build an interface. I also like the surgical...
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Product
Bugsy is very limited in its functionality, and it doesn't really do what I need it to do. Bugsy...
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Operations
The biggest challenge has been the ability to have dedicated training like we had with another...
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Loyalty, Product
One of the things that went well was our ability to customize the surgery surveillance. For example,...
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Relationship, Product
The design, stability, or reliability of the product have gotten better. A couple of months ago, my...
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Loyalty, Product
I don't know that Epic has delivered new technology that meets our needs very well. In the future, I...
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Relationship, Product
There is an issue with the data in Bugsy in one area right now, but we are being told the problem is...
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Loyalty
I was disappointed in the transfer to Bugsy. Not all of our units meet NHSN requirements for...
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Operations
We are not the first organization to implement Bugsy, but it felt like we were because Epic vomited...
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Product
Bugsy is unintuitive. We have been using Epic software for years, but it was a lot to learn how to...
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Product
There is a function that our facility puts into Bugsy for infection control. Anytime there is a CDC...
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Relationship
For Bugsy, we have to call our IT team; we can't go directly to Epic. That is a flaw. We have a...
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Relationship
Because of the phase we were in with Bugsy, we were losing our IT support, and we didn't have our...
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Product, Value
If a facility is already in the Epic environment, Bugsy makes the workflow easier because users can...
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Product, Value
Bugsy can take an hour, four hours, eight hours, or even twenty-four hours to refresh. That is very...
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Product
I would probably buy Bugsy again; it has good features. I like that I'm only working on one screen....
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Operations
We have had a difficult transition to Bugsy. It was purported to be super smooth, easy, and direct,...
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Operations
Our company leaders all knew Epic and had been using it for years, so Bugsy tied right in with their...
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Operations
The delivery and the whole process from Epic were put together very well. The IT preparation, the...
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Product
Bugsy has a lot of positives and potential, and some things are terrific, but it is not perfect by...
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Product
I would only recommend Bugsy if someone was already using Epic. People I know, love, and trust who...
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Product
Things with Bugsy have been mediocre. We have been learning a little more about the capabilities in...
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Relationship, Product
I recently had to use the feature for contact tracing in Bugsy. The list that was generated was...
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Operations
Our initial training with Epic was terrible. It was brief and only covered the tip of the iceberg....
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Product
There are different infection prevention dashboards that we have to use in Bugsy. It doesn't make...
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Relationship
There has been a ton of improvement in Epic’s support of Bugsy. The folks who have taken over that...
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Loyalty, Relationship, Product
Epic hasn't made a lot of changes to the product. However, it can sometimes be hard for us to know...
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Product
We are really just using the system to survey for surgical site infections and to create uploads to...
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Relationship
Specific to Bugsy, we have a really good working relationship with our optimization representatives....
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Product
Epic is great for day-to-day things, and Bugsy is really good for the organization. For me...
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Product
There is a lot we have to do outside of Bugsy to easily validate and clean data. There are a lot of...
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Product
We spend so much time reviewing charts unnecessarily, and there are a lot of synonyms that just...
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Product
We often complain about how often we have to be proactive in getting information from Bugsy. We have...
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Operations
When Epic sends out notices of changes, there is a pretty big gap between the release notes and the...
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Product
There is very little on the front end of Bugsy that explains how things work on the back end. That...
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Relationship, Product
Epic does a very good job of pushing information out when things are broken or if the NHSN system...
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Product
From my own experience, people just cannot compare other experiences to the experience of working...
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Loyalty, Product
The number of other systems of data that are automatically tied to our data, such as billing data,...
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Operations
Epic is one of the biggest EHR vendors, and they are constantly developing the product and offering...
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Relationship
Bugsy is the most thorough and connected surveillance program for infection prevention and control...
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Operations
There could be an improvement with post-implementation follow-up training from Epic. The beginner...
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Operations, Product, Value
The conversion process for Bugsy was good. Since the product is built into Epic's system, it is much...
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Relationship
I have one person from the vendor that can get us to where we need for the Bugsy product.
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Operations
If we were to roll out and build the product again, we would ask for more training before making...
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Product
I would love for the product to look for nondiscrete data. That would be fabulous.
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Relationship
For everything we ask for, we have to create a ticket. Once we put in a ticket, Epic is involved,...
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Relationship, Product
Epic could do better. When they upgrade something, I frequently find that something else is not...
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Operations, Product
From what I hear, we have to find a lot of workarounds. Instead of doing something with two steps,...
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Relationship, Product
We have been with Bugsy for a while now, so we have seen quite an evolution of the tool. Over the...
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Operations
Epic has a great program in general. It takes a good amount of knowledge of how things are...
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Relationship
For Bugsy, we meet with one of our representatives infrequently now. They are the same person that...
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Loyalty, Product
Right now, with Epic, we are going through some changes with moving away from Crystal Reports and...
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Operations
I would like an FAQ or short tutorials from Epic. For example, if I sign in to my profile and there...
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Relationship
All I ever hear about Epic's people is good stuff. We have some great people that have been helping...
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Operations
Epic’s training is good. The issue with the training is that it is generic, so there is always a gap...
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Relationship, Product
Epic supports Bugsy however they can, but some of the problems are because of the CDC and issues we...
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Operations
I am very frustrated with how the product rollout went. It went very poorly because the vendor...
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Operations
We had a short training seminar with the vendor; it showed us where everything was located, and it...
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Product
The product is integrated right into the medical record and with all the functionality that we use...
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Product
I could see the product being useful in some areas, but there is other functionality that I would...
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Product
Overall, Bugsy has done very well as a surveillance software for our healthcare-associated...
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Product
The downside of Bugsy is that there are a lot of nuances people might not realize until they really...
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Relationship, Product
There is a newsletter that is put out to all of the Epic users that use Bugsy, so they keep us...
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Operations
We don’t know whether this is something between the organization and Epic, but we could have used a...
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Product
Bugsy is from Epic, so the total integration is a great advantage. Epic is leaps and bounds ahead of...
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Operations, Product
The learning curve in Bugsy is very steep, and it depends on the infection preventionist knowing why...
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Product
We are extremely impressed with Epic’s vision for integrating AI into the electronic medical record....
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Relationship, Product
We would tell friends or peers looking at Epic to not skimp on getting the modules. They should not...
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Relationship, Product
Bugsy lets me do what I need to do for infection prevention, and I have been able to get all the...
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Operations, Product
We don't always take all of Epic's updates. We don't implement certain things they suggest depending...
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Operations
A lot of things are kind of self-taught with Epic's system, so we have to go in to learn things...
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Product
There are definitely things that we have with Epic's system that we didn't have in our old legacy...
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Product
I would like more dynamic rules within Bugsy. I'm looking for actionable interventions. I want to...
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Operations, Product
I would like smarter AI stuff within Bugsy. It would be nice if Epic could build that into the...
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Product
It takes a bit of work to navigate everything, and there are 20 different ways to look at something...
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Relationship, Product
I don't think Epic works well with the CDC in how they want the data to be performed. I know there...
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Loyalty, Product
We used another product before Bugsy, and I liked it a lot better. I could make my own alerts and...
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Product
Epic pushes things toward us, and they do certain things, but some of the upgrades and changes are...
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Product
Before using Bugsy, our infection control infection preventionists had a manual process. They really...
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Operations
I would suggest that Epic maybe work on their onboarding training plan for any new infection...
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Product
For CLABSI prevention, the rule is that we look for CLABSI on days one, two, or three. But we found...
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Operations
The training was generic. Epic said it was special, but it was generic. And the person who trained...
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Relationship
I don't call Epic’s support team often, but our support person is one of our subject matter experts,...
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Loyalty
Our hospital network decided to get all of the facilities on one platform. We have patients that...
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Operations, Product
I am finding that with a higher level of Bugsy, which I hear is like the Rolls-Royce of software,...
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Relationship, Product
If someone is in a network, they need to really understand whether something is a network issue or...
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Product
Bugsy helps us do our surveillance and track surgical site infections, CLABSIs, and CAUTIs. But the...
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Relationship, Operations
With Epic, phone and web support either don't exist or are not easily accessible. One of the things...
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Relationship
Epic is great about meeting to talk with us, but the very core issue is that they don't employ...
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Operations, Product
We had to work with Epic on the reporting capabilities, and we had to push our IS department to...
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Product
I need central line denominator data, and we had to really work through that process. Epic’s people...
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Product
We went for the whole package with Epic, and it was a huge transition for our organization. But...
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Relationship, Operations
I would tell other clients to be very involved with the build from the very beginning because once...
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Relationship, Product
We have had multiple conversations with people from Epic, and we still meet regularly. When we first...
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Relationship, Product
Epic has been responsive to our concerns, though sometimes there is a language barrier in terms of...
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Relationship, Product
Prior to Bugsy, we had electronically faxed our reports to the state health department. And when we...
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Relationship
We have a representative from Epic that joins our routine calls. And that person has been pretty...
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Relationship, Product
Epic tries to promote Bugsy as a full solution. It works exceptionally for regulatory mandatory...
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Product
The biggest functionality we would like to see in Bugsy is contact tracing for both exposed...
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Loyalty, Relationship
I do not recommend Bugsy. I actively give people advice not to switch to it if they can avoid it. I...
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Relationship, Product
There are a lot of people that have all tried individually to give Epic feedback on the Bugsy tool,...
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Operations, Product
With the product, we had a pretty steep learning curve from the beginning in terms of how we could...
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Operations, Product
The product is very complex, and that is not necessarily a bad thing, but there are multiple ways...
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Relationship, Product
Epic gives a very competitive rate for Bugsy to anyone who is on Epic's EMR, but I would not buy...
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Operations
We do all our training internally, and we only have so much capacity to build that training...
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Loyalty, Product
Epic makes a lot of assumptions and will spend months developing some new thing that the system can...
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Product
I like the versatility within the software, although the versatility is both a good thing and a...
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Relationship, Operations
In terms of keeping promises, Epic is not as timely as we would desire, but generally speaking, they...
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Operations
When we got the initial training, Epic just gave us a bunch of modules and told us we could go to...
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Operations
As far as ongoing training goes, we have an in-house, designated trainer, but that hasn't been super...
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