Bugsy Commentary

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I don't know what Epic's vision or road map is. It feels like we're kept in the dark. There's not a...

Epic needs to clean Bugsy up a little. After we abstract things in Bugsy, it would be nice if they...

With communicable diseases, the system doesn't always populate the numbers. A lot of times, there...

Bugsy makes it easy to maneuver through the patient's medical record. When we click on a patient,...

The support we have in-house is great. An Epic representative joins some of our meetings and is more...

When I was first trained on Bugsy, it was awful. What we get from Epic is usually just a newsletter...

We would love to have AI incorporated into Bugsy, particularly to identify reportable surgical site...

Regarding training for Bugsy, it’s our own people who have to work with the product. The support...

Epic is always trying to do the best they can with training. I wouldn't necessarily call it formal...

I'm not really sure what to expect with Bugsy and AI because everything is still pretty new. Epic...

We haven’t had real changes with Epic. We are doing just fine, so there are no issues. Bugsy seems...

Bugsy has done what we've asked it to do. It has actually exceeded my expectations. I was initially...

My expectation for Epic is that they listen to those of us in infection prevention and infectious...

When our organization decided to implement Epic's solutions, Bugsy was one of the modules we were...

I would recommend Bugsy, but I would also encourage any organization evaluating it to ask detailed...

I thought the training from Epic could have been done better, but it was manageable. I don't know...

When our organization submits a support ticket, it goes into the queue, and we know it's being...

Bugsy is designed for what I would call acute care general community hospitals, whereas our...

There are some things that Bugsy does well. There are a lot of limitations within the data mining in...

Our current Bugsy analyst has been great. They're very thorough and knowledgeable. However, we...

The training for Bugsy was based on the absolute best-case scenario. It was done very quickly, and...

The reportable cases, such as influenza and hepatitis, need to be improved in Bugsy. For states that...

We partner very well with our assigned Epic analyst. They want to do a good job, and they are...

I honestly have not seen a vision for Bugsy, so I can't really say whether Epic is delivering on...

There are many things in Bugsy that work well. We have one cobbled-together workaround that we made...

At this point, when I think about incorporating AI in Bugsy, the first thing that comes to mind is...

The advice I would give someone about Bugsy is that the functionality for lists for possible CAUTI,...

The lists of possible infections in Bugsy are helpful. They allow the clinical team to focus on...

In the beginning, the majority of our Bugsy support tickets were tag-teamed between the Epic analyst...

We have to go to Epic for a lot of solutions, and a lot of times, they say there is nothing they can...

I don't interact with Epic. We have a Bugsy analyst who interacts with Epic, and they seem to do...

Bugsy has been a really good addition. I would tell a friend or colleague that Bugsy has really...

I'm always grateful when I get time to talk with someone from Epic, but it doesn't happen often...

I can see Epic’s vision, and they are updating things and making changes. I'm always excited when I...

Our organization may not be as up to date on all the Bugsy capabilities that are available as we...

Something that I'd really like to have is mobile access to Rover or Haiku, which are Epic's two...

There have been a lot of great improvements with Bugsy compared to our prior system, so I'm happy...

An area where I've been dissatisfied involves the data we submit to NHSN. The accuracy of that data...

With Epic, there’s a lack of communication. Every once in a while, I'll hear from Epic. Every now...

The training that was provided by Epic was very static. It wasn't interactive. I had to recreate a...

Epic has a module for syndromic surveillance that we started using last year in infection...

One of the questions I would ask the vendor about has to do with bloodstream infections. That is one...

We don't generate that many tickets, but when we do submit them to Epic, we generally receive...

I would caution others that, as they're beginning to look at Bugsy, they should ask questions not...

An area I would suggest organizations look into is NHSN reporting. We're required to report...

There's an area I wish we had explored in greater detail when considering Bugsy. As we collect our...

Related to AI, there are a couple of things I think that could help us. There are articles in the...

I think the system is really designed for more typical hospitals, but we are a very niche...

We purchase everything in Epic. Whatever the charges are for Bugsy, they are insignificant compared...

Initially, the training for Bugsy really wasn't what we needed it to be, but it has gotten better. I...

I would hesitantly buy Bugsy again. One thing I appreciated about another vendor's system was the...

Some basic capabilities come from Epic out of the box. Bugsy comes with certain rules and...

Bugsy helps us identify issues and manage patient care directly within the EMR, and that is a key...

I like that Bugsy data is real time. With another system, data is only pushed at certain intervals,...

Epic could improve the ability to run reports on the data and make Bugsy more than just an alert...

There really isn't any Epic-designed training for Bugsy. It's largely incumbent on users to learn...

We've gone through a merger with another health system as we worked on the Bugsy initiative. We were...

I'm extremely satisfied with Epic's approach to support.

Epic gives us the tools for success. Some of our pitfalls are due to internal struggles with...

Our Bugsy implementation was a little rocky. The training could be improved, especially regarding...

Bugsy's capability is there out of the box, but it depends on identifying all the lab equipment...

We have strong local IS support for builds, support, and modifications, and that has been critical...

What I am seeing is that quite a few institutions are moving to Epic and are the first to move to...

Customers should never take a no from the Epic folks as the first reason to stop bugging them for...

We are a partner of an enterprise organization. There are dozens of hospitals all over the United...

Bugsy’s capabilities are getting better and better. The syndromic surveillance that Epic has had for...

Sometimes I get new things out of Epic, but that has decreased. I'm not really sure what Epic is...

There are some other vendors out there, but we have Epic, so we have to buy into them with Bugsy....

There is a certain reporting area where Epic does okay but where I would love more optimization. It...

We have less experience with the syndromic surveillance. The situation may be across the board,...

We have a really good on-site team within our IT department, and that team is Bugsy trained. They...

Bugsy does really well with hospital-acquired infection reporting into NHSN. And in the sense of...

Bugsy doesn't actually match NHSN requirements, so we have had to do extensive workarounds to...

Epic routinely comes out with features and says how great they will be, but in order to implement...

When we went live, Epic’s trainers had misinformation and belittled our people when they asked...

Epic's support people really try, and they are great, but they are hampered by things beyond their...

If we had nothing and were on paper, using Bugsy would probably be better than that. But going from...

I would tell someone asking about Bugsy that it may be a downgrade depending on what system they are...

Epic’s training was an hour and a half of going over stuff that we don't do, so they could make it...

Epic’s support people could be more responsive, and we don’t personally have a partnership with Epic...

Bugsy has limitations in functionality. For example, Bugsy misses housewide surveillance on certain...

I like that Bugsy is integrated with the EHR, and the surgical upload is automatic and easy.

We like Bugsy because it is an Epic solution, and they are part of our overall strategy. I do like...

Epic continues to develop their products, and they incorporate their customers in those decisions....

When it comes to training, Epic doesn't do a great job of explaining how things work. I haven't...

We have told Epic about some issues with how they built things. There are some specific things that...

The vendor's support is getting better. There was staff turnover, and I think we got people who were...

I'm not in charge of buying, but I wouldn't buy Bugsy again if it were up to me. It is an issue of...

The biggest thing that we consistently request from Epic is a bit more flexibility in our outbreak...

The value for money is that the process of pulling things in is pretty seamless. If we have a line...

We have Epic analysts who are assigned to Bugsy, and we meet with them to go through a long list of...

We can do subscriptions that will push out alerts to our phone app, and there are just some...

There are constant upgrades to Bugsy. Epic tends to be on the same page as NHSN. Bugsy is compatible...

If we look for Epic’s road map, we can find it, but it isn't actually pushed out. If we really...

Epic is responsive to our needs. We have meetings with people who have Bugsy. Epic shows us things...

Epic’s education delivery needs to improve. They are only doing videos now. Before, all of the...

Bugsy tracks infections over the years and shows trends, and the new AI integration predicts surges...

Epic is great. They are very responsive. We can communicate either by phone, email, or Sherlock,...

Bugsy definitely cuts down on manual chart reviews and helps the infection preventionist look for...

Epic doesn't make promises, so they keep their promises. Even if we really want stuff, if Epic...

Our users absolutely love Bugsy. We have a great reporting kit. The system doesn't need to do that...