Bugsy Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
There is a certain reporting area where Epic does okay but where I would love more optimization. It...
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Operations, Product
We have less experience with the syndromic surveillance. The situation may be across the board,...
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Relationship, Operations
We have a really good on-site team within our IT department, and that team is Bugsy trained. They...
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Product
Bugsy does really well with hospital-acquired infection reporting into NHSN. And in the sense of...
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Relationship, Product
Bugsy doesn't actually match NHSN requirements, so we have had to do extensive workarounds to...
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Value
Epic routinely comes out with features and says how great they will be, but in order to implement...
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Operations
When we went live, Epic’s trainers had misinformation and belittled our people when they asked...
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Relationship
Epic's support people really try, and they are great, but they are hampered by things beyond their...
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Product, Value
If we had nothing and were on paper, using Bugsy would probably be better than that. But going from...
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Product
I would tell someone asking about Bugsy that it may be a downgrade depending on what system they are...
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Operations
Epic’s training was an hour and a half of going over stuff that we don't do, so they could make it...
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Relationship
Epic’s support people could be more responsive, and we don’t personally have a partnership with Epic...
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Product
Bugsy has limitations in functionality. For example, Bugsy misses housewide surveillance on certain...
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Product
I like that Bugsy is integrated with the EHR, and the surgical upload is automatic and easy.
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Loyalty, Product
We like Bugsy because it is an Epic solution, and they are part of our overall strategy. I do like...
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Relationship
Epic continues to develop their products, and they incorporate their customers in those decisions....
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Operations
When it comes to training, Epic doesn't do a great job of explaining how things work. I haven't...
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Relationship, Product
We have told Epic about some issues with how they built things. There are some specific things that...
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Relationship
The vendor's support is getting better. There was staff turnover, and I think we got people who were...
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Product, Value
I'm not in charge of buying, but I wouldn't buy Bugsy again if it were up to me. It is an issue of...
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Loyalty, Relationship, Product
The biggest thing that we consistently request from Epic is a bit more flexibility in our outbreak...
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Product, Value
The value for money is that the process of pulling things in is pretty seamless. If we have a line...
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Relationship
We have Epic analysts who are assigned to Bugsy, and we meet with them to go through a long list of...
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Product
We can do subscriptions that will push out alerts to our phone app, and there are just some...
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Product
There are constant upgrades to Bugsy. Epic tends to be on the same page as NHSN. Bugsy is compatible...
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Relationship, Product
If we look for Epic’s road map, we can find it, but it isn't actually pushed out. If we really...
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Relationship
Epic is responsive to our needs. We have meetings with people who have Bugsy. Epic shows us things...
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Operations
Epic’s education delivery needs to improve. They are only doing videos now. Before, all of the...
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Product
Bugsy tracks infections over the years and shows trends, and the new AI integration predicts surges...
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Relationship
Epic is great. They are very responsive. We can communicate either by phone, email, or Sherlock,...
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Product, Value
Bugsy definitely cuts down on manual chart reviews and helps the infection preventionist look for...
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Relationship
Epic doesn't make promises, so they keep their promises. Even if we really want stuff, if Epic...
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Product
Our users absolutely love Bugsy. We have a great reporting kit. The system doesn't need to do that...
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Relationship, Operations
The more I learn about Bugsy, the more I find that sometimes we are getting in our way. The product...
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Relationship
As far as Epic’s expertise in infection prevention goes, the people that I work with don't know my...
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Relationship
I would recommend to other providers considering Bugsy to definitely make sure they have the right...
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Operations, Product
Bugsy is a good-quality product, but I would bring it down a little on ease of use. That is not...
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Relationship
A couple of times, I have reached out on the user web, and I have gotten rapid responses from my TS...
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Product, Value
Integrating AI has helped speed up our workflow because Bugsy has a feature with a list of reports...
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Operations
We got support during the go-live process, and we get support with the upgrades. My dissatisfaction...
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Value
Bugsy is a little pricey, but overall for performance, I would recommend it to a friend. Epic is...
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Relationship, Product
Doing NHSN reporting in Bugsy was a little painful. However, the vendor's analysts definitely helped...
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Product
Bugsy is a useful platform. It pulls certain reports and really throws them all into the buckets...
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Operations, Product
I would tell other providers who are considering implementing Bugsy that a solid introduction is...
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Product
We put the same information in multiple places in Bugsy. I think it would be ideal if we could put...
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Operations
The training we received locally was very minimal. We had the training for our specialty program of...
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Relationship, Product
Due to our size, we cannot use Bugsy out of the box very easily, and it is not always intuitive. We...
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Product
We use Bugsy for reporting. That is automated, and it is great. Also, we are able to bring in lab...
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Relationship
Epic is responsive and extremely proactive to the needs of organizations, and they get ahead of...
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Relationship, Product
The most important thing with Bugsy is engagement with the IP at our organization. That IP has to...
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Relationship, Product
Epic is siloed. Outside facilities come with some really great solutions for Epic's problems, but...
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Product, Value
We have had some really big wins with Bugsy. The system has reduced the amount of time we have spent...
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Operations
Bugsy was a newer module when we went live, so Epic's training wasn't the best. Epic will teach...
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Relationship, Operations, Product
We have heard a lot of promises from Epic with the Bugsy application, but we haven't seen the...
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Product
The system is so well integrated with the EMR. Everything is right there. Everything we need comes...
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Relationship
Epic is very good if something comes up. When we had to do reporting with all the COVID-19 stuff,...
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Product
Basically, if the customer's health system is using Epic's EMR, Bugsy is the way to go. It is built...
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Product
We are making ongoing improvements with automated reporting to NHSN. The way we have to upload...
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Product
My new employees have not had any problem with Bugsy. It is pretty fast to train on. I have used it...
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Loyalty
I can’t imagine we would ever do anything different because Bugsy is our full system across the...
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Product
We are still working on some issues with automatic isolation. The travel screening part is not the...
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Relationship
I have a problem with Epic's proactivity. Usually, when we have problems, we reach out to the...
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Relationship, Product
We have been working on some issues, but I don't feel like those issues are really getting...
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Operations
This may just be the way Bugsy was implemented across our system, but the implementation didn't go...
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Relationship, Product
Bugsy isn't that bad if we actually use it effectively. If someone I were talking to worked at an...
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Relationship
It would make me nervous if Epic were proactive because they don't understand things. When they make...
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Product
In going from our previous solution to Bugsy, our workload has increased because Bugsy isn't as...
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Relationship, Product
We are all segregated into different parts. Epic has different modules built into different things,...
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Relationship
It is very difficult to fix things in Bugsy and to get people to actually do the customer service...
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Loyalty, Relationship
Epic oversells and underdelivers on a lot of things. They have a lot of confidence in what their...
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Loyalty, Product
We plan on keeping Bugsy because it is integrated with Epic's systems. It keeps all of our workflows...
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Value
The problem with Epic is that their systems are expensive. However, Epic doesn't charge us extra for...
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Relationship, Product
We have had small issues with things in terms of Bugsy working as promoted, but for the most part,...
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Product
For the most part, Epic continues to develop Bugsy and put more tools in it. The system doesn't...
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Relationship
With Bugsy, we get Epic's standard support. That is good. Epic is pretty good at sharing information...
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Commentary Summary
Comment Type Breakout