Bugsy
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Lessons Learned
We would buy Bugsy again if we were not left on our own to adjust things. I don't think our setup is...
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Future Outlook
We developed a really nice partnership with Epic once we did the development and training. I...
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Functionality and Upgrades
Things are going really well with Bugsy. We have gotten some reports created. Our people feel pretty...
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Other Observations & Comments
Things have gotten better since our initial implementation, but the infection prevention team hasn't...
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Functionality and Upgrades
Our surveillance team uses Bugsy heavily to identify and report HAIs. We have been able to supply...
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Future Outlook
One of our biggest challenges is the surgery denominator for reporting colonoscopies and...
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Service and Support
Epic’s service is excellent. When I reach out to get an answer to a question, they respond and send...
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Implementation and Training
We are still figuring Bugsy out. We have made a huge amount of progress, but we still have so much...
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Service and Support
With Epic, we have a ticket system, and the ticket system doesn't just involve shooting off an email...
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Functionality and Upgrades
I don't know that Epic has helped us change outcomes. But Bugsy is helping us with data collection...
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Implementation and Training
There were timelines that were not met with Epic. Their people are still writing or tweaking...
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Other Observations & Comments
If we had had more experience using Epic products on a daily basis before we got Bugsy, the...
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Functionality and Upgrades
One of the biggest challenges now is upgrades. Our institution doesn’t take every upgrade, and that...
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Functionality and Upgrades
When we identify an opportunity for improvement, we are able to partner with the Epic team to see...
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Service and Support
We would like the vendor to share more information. The vendor may be sharing information with...
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Service and Support
I don't have direct contact with any of Epic’s executives. We only have access to one individual,...
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Future Outlook
We have been through a million upgrades, and the upgrades have usually impacted Bugsy badly....
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Functionality and Upgrades
If there were anything that frustrated people about Bugsy, it would be the comments section....
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Functionality and Upgrades
Everything is always interconnected, so we would like some of the data extraction to become easier....
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Relationship
The vendor has been responsive. We appreciate how Epic is trying to stay on top of all the...
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Functionality and Upgrades
The system is pretty user friendly. We just have to know where to find things. I don't know whether...
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Lessons Learned
Epic created predictive analytics for certain infections, and we are not using that feature. A lot...
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Other Observations & Comments
The clinical staff still struggles with the product a lot. But what has helped is constant training...
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Relationship
Epic is good about not making promises they can't keep. They are realistic with us about what we can...
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Relationship
When the system first went live, we got attention from one of the higher-ups. It was somebody who...
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Other Observations & Comments
The initial training was good. The ongoing training has been a bit tricky.
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Service and Support
We would like it if there were an online customer service portal where we could type in our...
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Interfacing and Integration
We can see some data from other hospitals that use Epic's software, and that is very valuable.
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Functionality and Upgrades
The reportable conditions piece is part of Bugsy. That piece is much better than what we used before...
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Functionality and Upgrades
The ease of use depends. For people who are tech savvy, Bugsy is good. For those who aren't, Bugsy...
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Functionality and Upgrades
In general, the solution meets our needs, but there are a lot of small changes that would be...
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Service and Support
If I am trying to figure out who is the attending physician or something like that, often Epic...
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Win/Loss - Why they were selected (by current clients)
We were going live with Epic’s EMR, so we switched to Bugsy at the same time for consolidation and...
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Functionality and Upgrades
Bugsy has a different approach than our last product. With our last product, I could really...
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Functionality and Upgrades
What Epic has is good, and we can generate and monitor metrics off of Bugsy. If we work with our...
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Relationship
We have a person we can take our problem to. If that person doesn't solve our problem, it gets...
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Implementation and Training
Bugsy interacts really well with the rest of the electronic medical record. But we still haven't...
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Service and Support
Things would be better if there were additional training capabilities after we started using the...
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Functionality and Upgrades
Compared to Bugsy, our previous product was easier to use; we have to take multiple steps to get any...
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Functionality and Upgrades
I don't have any access, and I can't upload anything to NHSN yet. I don't know how much Bugsy costs...
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Lessons Learned
I would tell a peer or colleague that Bugsy is overly complex. The product is difficult to...
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Lessons Learned
The pro is that Bugsy is widely used. I have peers that are not in our health system that I can ask...
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Other Observations & Comments
A pro is that we can link to multiple sites, so Bugsy doesn’t only feed into one facility. With our...
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Service and Support
We have designated support people from Epic who help us with the system, and we know those people...
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Functionality and Upgrades
In Bugsy, I can easily see all of our patients who have infection statuses on their charts.
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Functionality and Upgrades
We can't run reports in Bugsy very easily. That process is very clunky. There are some reporting...
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Other Observations & Comments
We don't have the vendor's Beaker module. That is a piece that would connect with our lab and...
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Functionality and Upgrades
One thing that we hope will come online soon in Bugsy is the ability to support the electronic...
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Functionality and Upgrades
When we do surgical-site infection surveillance, it seems like it shouldn't be as hard as it is for...
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Other Observations & Comments
With Bugsy, the vendor trains our people, and then our people provide our support. If our people...
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Implementation and Training
I don't think that Epic can be held accountable for the way our organization ended up deploying the...
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Lessons Learned
Our infection prevention area is small but mighty. We don't have a lot of turnover. That means that...
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Lessons Learned
The challenge with Bugsy is that most users are new to infection prevention, so they don't...
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Functionality and Upgrades
Bugsy has a lot of functionality that is delayed for our organization. Some of that is due to...
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Implementation and Training
When Bugsy was initiated, somebody from Epic worked with us for a couple of months, and that was...
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Functionality and Upgrades
The weakest thing about Bugsy is that there is so much visual noise. It is not a very elegant...
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Interfacing and Integration
We had to put in hundreds of hours to get Bugsy working how we wanted it to, but it now meets our...
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Functionality and Upgrades
The system allows us to see where we are and whether there are any problems, trends, or clusters in...
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Relationship
We have meetings with Epic, and we give recommendations on what we want to see in the product. The...
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Functionality and Upgrades
We have to find a back door to get information, but that option isn't always available. Ideally, we...
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Functionality and Upgrades
There is no good way to get a simplified report from the system for our medication administration...
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Relationship
I would like to see Epic do better with their timeliness in terms of working through things. The...
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Lessons Learned
With everything that I know now, if I were to start over and transition to Epic's system, I would...
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Functionality and Upgrades
Bugsy's detection of surgical site infections is far superior to our previous products and systems....
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Implementation and Training
When we initially got the product, Epic did some online training with our infection prevention team...
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Functionality and Upgrades
There are quite a few things on our wish list. We are always working with our liaison and asking...
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Functionality and Upgrades
The surgical site infection module is on our wish list. Our log reports automatically pull certain...
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Functionality and Upgrades
For Bugsy, Epic keeps up well with the current NHSN changes and updates. The vendor sends us an...
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Relationship
For the majority of the time, Epic is good at keeping their promises. When we put out a request, the...
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Other Observations & Comments
Using Bugsy with any of the modules is easy because I know the product so well. But for the average...
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Relationship
I have been pleased with Bugsy as a user, and I am satisfied with our interactions and...
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Implementation and Training
We have gone through a transition with getting a new infection preventionist. The education and...
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Other Observations & Comments
We have struggled with our denominator account validation, but a lot of sites struggle with that. I...
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Implementation and Training
Epic should have functionalities built into the system before an organization goes live. There were...
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Implementation and Training
Our initial training on Bugsy was short and abbreviated. Ideally, we would have had a couple of...
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Technology
Epic should support our goals better by providing quality data output. For example, we would like...
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Relationship
We have a team from Epic that we meet with regularly, but there have been changes on the vendor's...
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Functionality and Upgrades
The vendor is being slow to add key features and things to our system. We are not able to carry out...
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Technology
There have been some changes in reporting requirements that I have asked for, but Epic is not sure...
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Functionality and Upgrades
Currently, we can do contact tracing within Bugsy, but that functionality is not helpful. What Epic...
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Future Outlook
The future looks good with Bugsy. We are still figuring out things on the front line. I see good...
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Functionality and Upgrades
When I need to make a change in Bugsy, even a minor change, I have to go through Epic. There are too...
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Implementation and Training
My biggest complaint about the vendor's implementation and training services for Bugsy is that I...
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Service and Support
Our communication with Epic has been very good. Epic is very proactive, and they make themselves...
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Interfacing and Integration
Obviously, we like the system's integration because we had to run two separate pieces of software...
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Functionality and Upgrades
Bugsy's limitation is that Bugsy is primarily designed for infection control and antimicrobial...
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Implementation and Training
The implementation went very smoothly. Basically, the product did what the vendor said it would do,...
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Interfacing and Integration
I recommend the product to other hospitals. I like that we are able to integrate with other...
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Functionality and Upgrades
Bugsy does a really good job with surveillance. The system pinpoints the hot topics that we look at....
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Relationship
We have been with the vendor for years, and we still have regular calls. Upgrades keep happening...
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Lessons Learned
I would not select Bugsy as an overall infection prevention product. It is better than it was in the...
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Relationship
Epic understands NHSN reporting really well, but that is just one small component of infection...
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Service and Support
Epic recently started a user group or a sort of steering committee that we are excited about. I...
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Win/Loss - Why they were selected (by current clients)
My continued concern with Bugsy is that Epic is basically giving it to organizations as part of...
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Service and Support
Epic has an obvious lack of knowledge on their end of infection prevention basics and workflows....
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Lessons Learned
I don't recommend Bugsy every time a peer asks me about it. If they want a product that can do more...
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Functionality and Upgrades
We used to have a different system for each community, and now everyone is all on one instance, so...
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Implementation and Training
I would like to see some more IP-specific training from Epic because there really wasn't any...
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Functionality and Upgrades
For the most part, Bugsy works as it was promoted. There are some reports specific to pulling device...
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Functionality and Upgrades
The ease of use of the product depends on the user. I don't know whether there is a way that Epic...
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Other Observations & Comments
When I have an issue, I work with our local person at one of our hospitals that has access to Epic,...
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Lessons Learned
Someone looking at Epic's system should make sure that they are going to be able to pull their...
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Functionality and Upgrades
I would like to see an easier way to pull data out that doesn't require a report writer. There...
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Other Observations & Comments
When we had the original presentation, Epic didn’t talk about Bugsy’s limitations. That experience...
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Implementation and Training
Epic came out and did one really quick education session, but I happened to be off, so I got no...
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Functionality and Upgrades
In the beginning, Epic promised us robust reports from Bugsy, but we did not see those reports. The...
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Functionality and Upgrades
Bugsy is 100% geared towards required reports, whether those reports are on communicable diseases or...
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Lessons Learned
With the product, Epic gives us the pieces and parts that are available, and then our organization...
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Functionality and Upgrades
Things are going well with the product. It works for us. After experiencing the product and knowing...
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Service and Support
Knowing that not everything is possible, the vendor certainly commits to trying to fulfill all of...
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Functionality and Upgrades
There are a number of things that we can do within Bugsy, but we do have to get a little technical...
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ROI / Cost
Bugsy streamlines the work of infection preventionists so much. We have seen enormous efficiencies...
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Interfacing and Integration
We get a lot of good out of Epic products in the form of interoperability. We were able to integrate...
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Functionality and Upgrades
Bugsy gives us the capacity to extract data for analysis in ways that we have never tried before....
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ROI / Cost
Bugsy has certainly helped us lower employee exposures. That is a big win for us.
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Functionality and Upgrades
Bugsy's reporting functionality has been hard to get going. The capacity to access all of the data...
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Implementation and Training
It has been a few years since we implemented Bugsy. The labor involved with the implementation was...
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Functionality and Upgrades
It is always difficult to see outcomes with compliance and quality reporting types of drivers, but...
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Interfacing and Integration
The integration with Bugsy and our EMR is priceless. We are working in the EMR, and the integration...
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Functionality and Upgrades
I like how frequently we get upgrades for Bugsy. We have Nova Notes, and they allow us to see what...
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Functionality and Upgrades
Epic has been doing very well at listening to the infection preventionists, and the vendor has...
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Functionality and Upgrades
Bugsy has great technology, but the system is sometimes a little cumbersome to use. The vendor puts...
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Service and Support
Most of our web support comes through our Epic analysts. We meet with our analysts regularly, and...
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Interfacing and Integration
Because we use Epic’s EMR, Bugsy is the best choice for infection control because it gives us the...
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Other Observations & Comments
If something doesn't come through Bugsy, most of the time that is because of a communication error....
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ROI / Cost
Epic is expensive. We get our money’s worth, but we must drive a lot.
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Functionality and Upgrades
There are others in my department that would never use Bugsy again, but I like the product. It works...
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Functionality and Upgrades
There are a few things Epic could improve, such as the ability to highlight the cases I have already...
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Implementation and Training
Overall, our implementation was very smooth, and Epic walked us through everything that we needed to...
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Service and Support
When we call Epic with questions, they respond in a very friendly and familiar manner. They know us...
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Other Observations & Comments
Where we are as an organization doesn't fair well with Bugsy as a product. Bugsy is made for a very...
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Interfacing and Integration
We have been able to work through most of the interfacing challenges. It was good that we did not...
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Implementation and Training
In the beginning when we were planning for the go-live, Epic told us we needed to purchase very...
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Functionality and Upgrades
Changing over to Bugsy Infection Control was not what I suggested, but that is what my organization...
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Future Outlook
Our long-term plan is to continue to use all Epic-supplied products until the wheels fall off. We...
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Lessons Learned
I have a lot of heartburn about whether I would buy the product again. I would be concerned about...
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Implementation and Training
I am never really sure what the upgrade schedule is. A lot of the responsibilities have changed....
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Implementation and Training
Our big superusers did not go to another site for training because of the pandemic. There were a lot...
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Technology
With Bugsy Infection Control, we were given a very basic, generic product. Part of the problem was...
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Relationship
We would like better communication with the Epic team. They seem to have their own set of priorities...
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Functionality and Upgrades
The vendor is not delivering the NHSN hand reports yet. I don't know how those reports aren't...
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Service and Support
If I need support, I might be able to find an email address. But I wouldn't know how to get in touch...
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Technology
Part of the draw of the product was that it had a slick user interface, but now, everything looks...
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Relationship
Epic can push out a little content, or we can make some rules, but that isn't like our top-down...
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Technology
We are doing AI surveillance and using Bugsy Infection Control for antibiotic utilization. We get...
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Service and Support
We have been asking for one thing that Epic can’t seem to do. They say that what we want won’t be...
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Relationship
Epic's system is current with NHSN and CMS requirements. Epic is always trying to think of ways to...
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Functionality and Upgrades
I like that Bugsy Infection Control is part of the chart. I don’t have to go between places too...
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Functionality and Upgrades
As things emerge, we use Bugsy Infection Control to solve problems and monitor things. Epic was...
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Other Observations & Comments
There are some reports that are going to go away. That worries me. We have ways we do things that we...
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Functionality and Upgrades
The updates for Bugsy Infection Control are horrible. With every upgrade that Epic does, they screw...
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Implementation and Training
Epic should have better instructions and should be more hands on in terms of coming to us and...
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Service and Support
Every time we ask Epic to make changes and give Epic ideas, the ideas go nowhere.
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Functionality and Upgrades
Our organization is making us keep Bugsy Infection Control because we use Epic for our EMR. That was...
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ROI / Cost
Epic does not avoid charging for every little thing, but I do know that Epic has provided some...
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Interfacing and Integration
Bugsy Infection Control is comparable to other infection control surveillance systems, but if...
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Functionality and Upgrades
A lot of Bugsy Infection Control’s surveillance is report driven, so the data is not necessarily...
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Functionality and Upgrades
In terms of efficiency, Bugsy Infection Control did help us reduce the number of records that we...
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Other Observations & Comments
We have seen significant optimization in the workflows for infection preventionists due to Bugsy...
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Future Outlook
There are a few things that we have asked for that Epic can't make work. But I think that over time,...
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Service and Support
When it comes to being proactive, we give Epic ideas more often than they bring new ideas to us. A...
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Relationship
The executive involvement from Epic was present at the beginning, but now that we are past the...
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Functionality and Upgrades
Epic and Bugsy Infection Control definitely exceeded what we thought we were going to get. We very...
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Functionality and Upgrades
With Bugsy Infection Control, we are able to detect more things than we were able to previously. We...
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Functionality and Upgrades
There seems to be certain functionality in Bugsy Infection Control, such as graphing, that we don't...
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Functionality and Upgrades
Epic needs to develop more outbreak algorithms for Bugsy Infection Control. Right now, we are...
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Relationship
New things are added to the system very quickly, and changes are made when we need them. Every time...
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Interfacing and Integration
We use EpicCare Antimicrobial Stewardship in addition to Bugsy Infection Control. It is nice that...
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Functionality and Upgrades
Bugsy Infection Control is saving me a bundle of time because I was doing everything manually that...
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Technology
We had a couple of bugs in Bugsy Infection Control initially, but the issues could have been because...
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Service and Support
The support from the Epic team has been phenomenal. We have meetings frequently, and we can reach...
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Service and Support
I haven't seen really any training from Epic. I have been working for years to get certain things...
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Implementation and Training
The system is so customizable, but I feel there is not a lot of training or guidance from Epic. I...
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Service and Support
We have a dedicated person at Epic who I work with when I have open tickets. I think the support...
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Implementation and Training
I was able to go take a class, so now I can do a few things in Bugsy on my own, such as building...
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Functionality and Upgrades
We used to have a very manual process to send things over to the Department of Health. But with...
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Functionality and Upgrades
The system is super easy to use, but some people on our team are not using the system because they...
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Functionality and Upgrades
Epic is continually upgrading our dashboards and tools. They do NHSN and CDC updates.
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Service and Support
I have had a ticket out for years that is still not resolved. Epic's support people will scratch...
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Functionality and Upgrades
I don't know whether some of the issues we have are because we do not have Beaker, but we weren't...
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Functionality and Upgrades
If we play around with Bugsy Infection Control, we can find a lot of uses for it. Tracing infections...
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Functionality and Upgrades
I absolutely love Bugsy. What I really like about the system is that there are so many reports on...
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Relationship
There are delays in getting answers back from Epic and delays in getting solutions. When we do hear...
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Functionality and Upgrades
I would like an easier way to pull patient days or admission data that is required by NHSN.
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Service and Support
Epic’s support people are very resourceful and responsive when we need them to be.
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Technology
Bugsy is probably the standard for infection control surveillance systems in EHRs. I would highly...
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ROI / Cost
Epic keeps promises in some respects, but in other ways, they don't. We asked the vendor a long time...
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Functionality and Upgrades
The infection control dashboard doesn't connect with the nursing unit dashboards. We have to give...
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Service and Support
When I need help, I reach out to our internal support team. They then contact Epic. Getting an...
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ROI / Cost
I don't know what Bugsy Infection Control costs, but it is worth all that we have. The tool has been...
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Lessons Learned
I would tell others who are starting with Bugsy Infection Control to make sure they have all the...
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Functionality and Upgrades
I haven't heard any complaints regarding the ability to pull reports or drill down on a particular...
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Other Observations & Comments
There is a learning curve to using Bugsy Infection Control.
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Functionality and Upgrades
The main clinical outcome of using Bugsy Infection Control is the ability to match the patient's...
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Functionality and Upgrades
Bugsy Infection Control is a little cumbersome, and we can't always find our information, but the...
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Implementation and Training
When we learn about updates, we get minimal education. It would be nice to have more education. We...
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Functionality and Upgrades
Bugsy Infection Control is a little slow and not very user friendly for compiling things. The...
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Functionality and Upgrades
The system's dashboards and graphics need improvement. We end up having to do graphs in Excel...
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Functionality and Upgrades
The infection worksheets have helped us identify infections, and therefore, we have been able to act...
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Implementation and Training
Epic has learning dashboards. We have to read things that Epic has created, but they don't answer...
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Functionality and Upgrades
We have no way of getting reports with Bugsy Infection Control, so we need another vendor. If Epic...
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Implementation and Training
Communication was lacking during the implementation and training. We felt our department was...
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Functionality and Upgrades
The storyboard throws things in our faces. That is helpful for keeping things at the top of our...
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Relationship
It has taken Epic a long time to keep their promises. Things haven't worked the way they were...
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Functionality and Upgrades
I would prefer to go to a homegrown solution. The infection control module that we developed...
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Functionality and Upgrades
I would definitely like to see more automation. For example, when there are changes in the EMR that...
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Relationship
The vendor is always very supportive. They may not be able to deliver always, but they are very...
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Functionality and Upgrades
Bugsy has been a really good product for us and for our team. We have found the system to be easy to...
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Win/Loss - Why they were selected (by current clients)
We transitioned to Epic's EMR, so it made sense for us to move to Bugsy Infection Control. We have...
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Functionality and Upgrades
When we were trying to implement and validate things with Bugsy Infection Control, things were...
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Functionality and Upgrades
The product needs improvement on the reporting side of things. Bugsy Infection Control doesn't...
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Functionality and Upgrades
On the front end, the product is easy to use. The surveillance capabilities are efficient, and the...
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Implementation and Training
Epic’s trainings haven't been very good. It feels like Epic is out of touch with what we want to...
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Functionality and Upgrades
It is really difficult to get certain data out of the system in a meaningful way. We haven't been...
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Functionality and Upgrades
I recognize that Bugsy is only as good as the people who build the dashboard for us because the...
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Functionality and Upgrades
The system is able to take aspects from the patient's chart that they may have gotten from a pump or...
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Relationship
When we give feedback about certain features that we don't want, we are told that Epic can’t do...
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Other Observations & Comments
Epic was very responsive during the COVID-19 crisis, and they made some necessary changes very...
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Service and Support
Epic is very accessible. I am able to send emails to them multiple times a month, and they will...
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Other Observations & Comments
Bugsy has a lot of potential, and it is going to take a long time to get it to where it is ideal. It...
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Other Observations & Comments
The fixes or the things that we have been promised by Epic tend to take a long time, but they do...
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Service and Support
We have conversations with Epic on a regular basis, and we have an analyst who works here with us...
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Functionality and Upgrades
We can't even compare the workflow that we had to work with before versus what we have now in Epic's...
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Relationship
Whenever we think of something that we would notify our Bugsy Infection Control person about, they...
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Other Observations & Comments
We are not computer people, so there is sometimes a disconnect between what Epic has to offer us and...
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Interfacing and Integration
Bugsy Infection Control is easy for end users. Everything in Epic is so integrated. That makes...
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Functionality and Upgrades
Previously, when we had an outbreak of a certain disease or organism in the hospital, tracking it...
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Lessons Learned
Epic has a module that works in conjunction with Bugsy Infection Control called Beaker, which is...
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Service and Support
During COVID-19, things were so crazy. Epic did a great job of keeping things current and going. We...
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ROI / Cost
We can run reports to get the data we need from Bugsy Infection Control. We can upload to NHSN...
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Functionality and Upgrades
I would like the ability to tailor the reports we run in Bugsy Infection Control to our needs. For...
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Service and Support
We usually get our questions answered and things resolved with Epic, but those things take forever....
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Functionality and Upgrades
Bugsy Infection Control is a great infection control system and a great documentation system. It...
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Other Observations & Comments
Some people are unhappy with the product because it can be configured in many different ways. If...
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Functionality and Upgrades
The last few years with the product have made up for the rocky start. Our experience with the...
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Functionality and Upgrades
In the time that we have had the product, the implementation and upgrade processes have gotten...
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Implementation and Training
With Bugsy Infection Control, we don't have traditional training. We have a staff member who does...
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Functionality and Upgrades
There are some things that we would like Epic to build out. We can add in the infections as they are...
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Service and Support
When we have a question, we get an answer from Epic in a timely manner.
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Relationship
Throughout the pandemic, Epic has done a really good job of responding and creating new things. Epic...
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ROI / Cost
We are all in with Epic, and we are looking to add pieces as we go. Sometimes, there may be a...
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Functionality and Upgrades
We can track compliance for certain things better. For instance, we can track some bundle compliance...
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