Bugsy Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Epic is great. They are very responsive. We can communicate either by phone, email, or Sherlock,...
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Product, Value
Bugsy definitely cuts down on manual chart reviews and helps the infection preventionist look for...
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Relationship
Epic doesn't make promises, so they keep their promises. Even if we really want stuff, if Epic...
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Product
Our users absolutely love Bugsy. We have a great reporting kit. The system doesn't need to do that...
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Relationship, Operations
The more I learn about Bugsy, the more I find that sometimes we are getting in our way. The product...
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Relationship
As far as Epic’s expertise in infection prevention goes, the people that I work with don't know my...
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Relationship
I would recommend to other providers considering Bugsy to definitely make sure they have the right...
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Operations, Product
Bugsy is a good-quality product, but I would bring it down a little on ease of use. That is not...
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Relationship
A couple of times, I have reached out on the user web, and I have gotten rapid responses from my TS...
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Product, Value
Integrating AI has helped speed up our workflow because Bugsy has a feature with a list of reports...
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Operations
We got support during the go-live process, and we get support with the upgrades. My dissatisfaction...
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Value
Bugsy is a little pricey, but overall for performance, I would recommend it to a friend. Epic is...
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Relationship, Product
Doing NHSN reporting in Bugsy was a little painful. However, the vendor's analysts definitely helped...
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Product
Bugsy is a useful platform. It pulls certain reports and really throws them all into the buckets...
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Operations, Product
I would tell other providers who are considering implementing Bugsy that a solid introduction is...
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Product
We put the same information in multiple places in Bugsy. I think it would be ideal if we could put...
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Operations
The training we received locally was very minimal. We had the training for our specialty program of...
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Relationship, Product
Due to our size, we cannot use Bugsy out of the box very easily, and it is not always intuitive. We...
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Product
We use Bugsy for reporting. That is automated, and it is great. Also, we are able to bring in lab...
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Relationship
Epic is responsive and extremely proactive to the needs of organizations, and they get ahead of...
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Relationship, Product
The most important thing with Bugsy is engagement with the IP at our organization. That IP has to...
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Relationship, Product
Epic is siloed. Outside facilities come with some really great solutions for Epic's problems, but...
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Product, Value
We have had some really big wins with Bugsy. The system has reduced the amount of time we have spent...
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Operations
Bugsy was a newer module when we went live, so Epic's training wasn't the best. Epic will teach...
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Relationship, Operations, Product
We have heard a lot of promises from Epic with the Bugsy application, but we haven't seen the...
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Product
The system is so well integrated with the EMR. Everything is right there. Everything we need comes...
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Relationship
Epic is very good if something comes up. When we had to do reporting with all the COVID-19 stuff,...
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Product
Basically, if the customer's health system is using Epic's EMR, Bugsy is the way to go. It is built...
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Product
We are making ongoing improvements with automated reporting to NHSN. The way we have to upload...
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Product
My new employees have not had any problem with Bugsy. It is pretty fast to train on. I have used it...
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Loyalty
I can’t imagine we would ever do anything different because Bugsy is our full system across the...
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Product
We are still working on some issues with automatic isolation. The travel screening part is not the...
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Relationship
I have a problem with Epic's proactivity. Usually, when we have problems, we reach out to the...
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Relationship, Product
We have been working on some issues, but I don't feel like those issues are really getting...
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Operations
This may just be the way Bugsy was implemented across our system, but the implementation didn't go...
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Relationship, Product
Bugsy isn't that bad if we actually use it effectively. If someone I were talking to worked at an...
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Relationship
It would make me nervous if Epic were proactive because they don't understand things. When they make...
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Product
In going from our previous solution to Bugsy, our workload has increased because Bugsy isn't as...
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Relationship, Product
We are all segregated into different parts. Epic has different modules built into different things,...
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Relationship
It is very difficult to fix things in Bugsy and to get people to actually do the customer service...
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Loyalty, Relationship
Epic oversells and underdelivers on a lot of things. They have a lot of confidence in what their...
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Loyalty, Product
We plan on keeping Bugsy because it is integrated with Epic's systems. It keeps all of our workflows...
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Value
The problem with Epic is that their systems are expensive. However, Epic doesn't charge us extra for...
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Relationship, Product
We have had small issues with things in terms of Bugsy working as promoted, but for the most part,...
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Product
For the most part, Epic continues to develop Bugsy and put more tools in it. The system doesn't...
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Relationship
With Bugsy, we get Epic's standard support. That is good. Epic is pretty good at sharing information...
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Operations
We get training information from Epic, and it has been very good. Bugsy is not difficult to learn;...
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Relationship
Between phone calls and the Epic UserWeb universe, we can pretty much get anything we need asked...
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Product
If someone were looking into Bugsy, I would tell them that their workflow would definitely be...
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Product
We have gotten so many automated processes with Bugsy. One of our biggest pain points was during the...
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Relationship
Over the last several years, Epic has listened to a lot of our suggestions, and we have seen some of...
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Product
The biggest thing that Epic hasn’t delivered on is that there is a surgical site infection module in...
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Relationship, Product
I like that Bugsy is editable, so if there are words that we don't want, we can take them out, like...
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Product
I have dealt with different EMRs, and Bugsy is a lot easier to read than other systems. We can go...
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Relationship, Product
Sometimes we don’t get all the information from Epic right up front about upgrades. They will tell...
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Product
Bugsy’s denominator and process for surgical-site infection surveillance is quite literally to...
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Operations
The training from Epic on Bugsy was lackluster at best. I wound up training our entire team myself...
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Loyalty, Product
Bugsy is supposed to be entirely in Epic's system, so in theory, it is supposed to be integrated,...
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Relationship, Product
Epic's vision of new technology fails to meet our needs. They seem to consult infection...
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Relationship
Epic’s support people's response times are pretty good. They usually try within their scopes, and...
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Product, Value
Tangible outcomes are where Bugsy is falling short, unfortunately. The system has created lower...
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Operations, Product
For upgrades, Epic’s website is done well. Upgrades require us to go read things ourselves, and I...
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Operations
Nothing that we were promised was delivered during the implementation. I calculated things and...
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Product
Bugsy is not impossible, but Epic doesn’t know how to use their product, so everything we have been...
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Operations, Product
We do CDC- and NHSN-mandated surveillance and validation, and the Bugsy validation product literally...
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Loyalty, Operations
If someone were implementing Bugsy, I would tell them to be incredibly careful, specific, and slow...
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Product
Bugsy is not designed for ease of use. If we go a different way in the system, we get different...
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Product
We have been able to utilize the Bugsy system for infection flags and isolation by building things...
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Product
For our NHSN reporting, we use Bugsy entirely, and the process is pretty streamlined at this point....
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Product
We use Bugsy almost entirely. We built out some reporting to capture diagnoses and lab-confirmed...
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Product
The syndromic surveillance component of Bugsy took a long time to build, even as a very...
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Loyalty, Product
The main things we use Bugsy for are the ability to mark patients as having specific sections or...
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Product
I want to find out how many people who use Bugsy also have to use a secondary system or internal...
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Relationship
My internal Epic team members are great, but the external team that they have to refer to for the...
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Culture, Product
The product works as promoted. It is just that what it does is insufficient for a lot of facilities....
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Relationship, Product
Epic doesn’t openly promise anything ahead of time. They release updates that may include...
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Product, Value
It is really hard to say whether I would buy the product again because it is the only way we can...
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Operations, Value
Epic’s whole thing is that we train our own internal resources to program, troubleshoot, and build...
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Product
I like that Bugsy is integrated with our EHR. That makes pulling in the data that we need for Bugsy...
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Relationship
Epic is open to ideas and improvements. They have regular meetings with organizations from all...
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Product
There are some restrictions on our ability to modify our own reports due to the report foundation....
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Product
One thing we want from Epic is to have traces by room where we give Epic a room number and want to...
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Operations
We get a lot of training for the EHR, but not necessarily for Bugsy. We are kind of an afterthought....
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Product
Bugsy is a slightly newer application. There are a few more pieces to it that are still being worked...
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Relationship
Epic has really good customer service. Anytime there is an issue or question, they are responsive,...
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Loyalty, Product
We use Epic for our EMR, which integrates into all of our other clinical workflows and clinical...
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Product
Bugsy does not support infection prevention needs. The surveillance functionality is limited, the...
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Product
Bugsy needs more self-reporting functionality. The solution has no public health reporting...
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Product
Epic is doing fairly well at exchanging information between the EMR and Bugsy because it is one...
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Product
One of the things that makes Bugsy difficult to use is that everybody's access looks different....
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Product
There are screening tools and alert functionalities that we want for certain infections. We also...
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Loyalty, Relationship, Product
With Epic, there are always going to be things that could be better, but they continue to work on...
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Relationship
Epic's biggest strength and why we have kept working with them is because they partner with us. They...
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Operations, Product
It would be helpful if Epic could provide more information about what is coming for the system and...
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Product, Value
Bugsy is expensive, but Epic does a pretty good job with it. Bugsy has a lot of capabilities, and we...
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Relationship
When we have an issue with Bugsy, we can put a ticket in for it to be corrected, and that has gotten...
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Loyalty
As we move into the possibility of AI, I don't know what is going to happen with NHSN as they are...
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Relationship
I don't know that Epic has ever let us know that there is a problem. We identify a problem, and then...
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Operations
Our infection-prevention team did not receive formal training on Bugsy; we had to ask for training....
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Product
Every surveillance system has its limitations. With our previous infection-prevention system, we...
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Relationship
I have been on calls with Epic, so they do have a vision. They are not stagnant. They are looking at...
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Relationship, Product
Bugsy is pretty self-explanatory and easy to understand. It is all automated in the background, so...
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Product
Bugsy has been instrumental in our mitigation and our ability to follow all things related to...
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Product
Epic's system is very commonly used and easy to integrate, so it is great for clinicians and...
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Product
I think it would be cool to be able to document infection prevention device rounds and other sorts...
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Relationship
Epic’s response time has been really fast when I do have an issue. A bit ago I put in a ticket, and...
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Culture, Product
We were promised that we could run reports on everything at the drop of a hat when Bugsy was rolled...
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Operations
When it comes to training, Epic sends out some newsletters and job aids for upgrades. They have also...
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Loyalty, Product
Epic actually implemented some of the things that we talked about wanting. Bugsy does a really great...
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Product
One of the things that Epic could implement is for surgical site infection. Some of the tools and...
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Product
Bugsy works fine. Personally, I pick up things quickly, so I didn't really have any trouble. Bugsy...
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Loyalty, Product
Bugsy is working for me. However, when we go into a patient and have the snapshot with all the...
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Loyalty
I think I am going to get some of these streamlined things that I am asking for with Bugsy, and my...
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Loyalty, Product
There are other things that I want to be doing with Bugsy. However, I don't want to ding Epic...
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Loyalty, Product
My biggest sticking point with Bugsy is that building reports can be difficult. I wish it were...
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Loyalty, Product
The capability for what I want is there in Bugsy, but it is not built out. I want to set up a...
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Culture, Operations
We built the solution from the ground up. Epic just came at us, handed us their package, and told us...
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Operations
The implementation of Bugsy went really well. It took us a while to get some buy-in from our own...
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Operations, Product
Bugsy is an amazing system, and there is so much to learn that sometimes we don't realize a function...
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Operations
Our organization's trainer learned to use Bugsy the day before they trained us. Epic provided our...
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Product
What is nice about Bugsy is that it is one with our EMR. With our previous solution, we had to be in...
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Product, Value
In terms of delivering new technology, Epic is pretty good. After all, that is how they make the...
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Relationship
When we have an ask, Epic is very attentive. They will look into it to see whether they can build...
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Operations
I have not utilized Epic's education module that much. The things that I have utilized and looked...
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Operations
Epic does not keep all promises. The initial build of Bugsy was just horrible. We have to go back...
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Loyalty
Integration was one of the main reasons the organization switched to Bugsy, and I think we have been...
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Operations
We needed way more time with the team that was building Bugsy. I felt like they were focused only on...
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Operations
The initial training for Bugsy was not good. We had one training session about how to go through it,...
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Operations
Epic pulls a lot on their customers to provide input and drive that bus. It continues to be a pain...
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Product
Integration is really great. Bugsy integrates into Epic's other systems, but the one thing that they...
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Relationship, Product
If Epic can resolve an issue, they help us resolve it. It is when the issue is not solvable because...
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Loyalty
I would buy Bugsy again knowing what I know today. That is a new answer for me. Epic has really...
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Relationship
We have definitely had better delivery on keeping all promises since the last time I spoke to KLAS....
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Relationship
My big challenge is that, unlike with any of Epic’s other specialty modules, Epic does not employ an...
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Operations, Product
For people who come out to Bugsy now for the first time, what the out-of-the-box kit looks like and...
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Product
I am not clear on why any organization is spending time using Bugsy for reportable-disease reporting...
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Product
Epic needs to push actionable stuff out to us and work on visualization and chart navigation to make...
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Product
A lot of things clients work on with Epic for development seemingly go into a black hole and don't...
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Relationship, Operations
We have an assigned Epic TS person that our internal support team meets with regularly. Some of my...
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Product
Epic needs to optimize surgical site infection surveillance in Bugsy. Epic has some stuff set up for...
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Operations
In terms of success with Bugsy, I would tell others to take a bunch of the trainings through Epic...
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Product
Epic keeps pushing their analytics tools. What I'm finding internally, and maybe this is our...
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Relationship, Product
Epic is terrible at communicating use cases when they roll out new functionality. They are clear...
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Loyalty, Product
We are pretty connected to Epic; there is no way we are changing to another vendor. My...
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Product
Bugsy has become a key part of our surveillance program and is integrated into our medical record....
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Loyalty, Relationship
Epic has been very quick to respond to questions and help us solve potential issues that we have...
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Relationship, Product
As the data public reporting burden continues to increase, anything that Bugsy can do to continue to...
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Operations
The simple intuitiveness with new users is why I’m not fully satisfied with Bugsy’s ease of use. It...
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