Bugsy Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Relationship

Epic is very proactive. They create new flow sheets and other things, and they are always up to date...

Sep 2024
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Manager

Product

I do a correlation between the example patient days and device days, and I think, overall, Bugsy is...

Sep 2024
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Manager

Relationship, Product

If it were up to me whether we would purchase Bugsy again, we might do something different. We have...

Sep 2024
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Manager

Relationship, Product

Epic doesn’t keep all their promises. Epic was supposed to set up access to the patient charts...

Sep 2024
||
(0)
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Manager

Operations

The implementation of Bugsy was pretty painful. And the education that was assigned to us was not...

Sep 2024
||
(0)
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Manager

Product

I like that Bugsy is pretty seamless, and it is nice to have the system interfaced with all the...

Sep 2024
||
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Manager

Operations

I would tell someone who was looking at Bugsy that if the organization that they worked with could...

Sep 2024
||
(0)
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Manager

Relationship, Product

We have had a really long road to be able to submit information directly from Bugsy to NHSN, but...

Sep 2024
||
(0)
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Manager

Operations, Product

Bugsy has a steep learning curve and problems in its design. It isn't really an intuitive program....

Sep 2024
||
(0)
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Manager

Product

There is a lot of granular information in Bugsy. It is being addressed, but that is a long process....

Sep 2024
||
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Analyst/Coordinator

Product

Bugsy is pretty user friendly when we need to create new reports or modify reports to look at...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

My biggest complaint about upgrades is that a lot of times, the upgrades add clicks. I used to be...

Aug 2024
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Analyst/Coordinator

Product

For the most part, Bugsy is pretty easy to navigate. We can pull up a report from our dashboard, and...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Epic is working on automating a process for us, but there is an issue on Epic’s side. I don’t know...

Aug 2024
||
(0)
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Director

Loyalty, Product

One thing Epic is constantly doing is improving. We have upgrades and product improvements that are...

Jul 2024
||
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Director

Product

The biggest strength of Bugsy is that it is a part of the Epic system, so everything we need to know...

Jul 2024
||
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Director

Loyalty, Product

I would advise others looking at Bugsy that if they are using other Epic systems or if they are...

Jul 2024
||
(0)
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Director

Relationship

I don't deal with Epic's support team a lot. My IT team does, though, and the support we have...

Jul 2024
||
(0)
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Director

Operations, Product

The system's ease of use is high. We did some training when we went live with the system. Now, we...

Jul 2024
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Director

Operations

We really don't receive any ongoing training from Epic. We just get regular updates about what is...

Jul 2024
||
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Director

Operations, Product

The quality of Epic's upgrades is pretty high, but we do have minor issues when the vendor does...

Jul 2024
||
(0)
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Manager

Operations

During our implementation process for Bugsy, the Epic support team took a very large role in...

Jun 2024
||
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Manager

Relationship, Product

Epic's Bugsy system has a good foundation, but our state is very particular about regulations...

Jun 2024
||
(0)
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Manager

Relationship, Product

Bugsy has a good foundational element to it, but we had to put in the work for it to be effective...

Jun 2024
||
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Director

Product

We have too many issues with Bugsy. It is not user friendly and doesn't provide us with the reports...

Jun 2024
||
(0)
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Director

Relationship, Product

We do get reports that we need in Bugsy, and they help us identify our hospital-acquired infections...

Jun 2024
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Director

Product

If we go to run a report in Bugsy, there are a bunch of filters, so I may run a report and miss a...

Jun 2024
||
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VP/Other Executive

Product, Value

The pharmacy side of Bugsy has allowed us to better manage our patients' medications and the kind of...

May 2024
||
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VP/Other Executive

Product

The main improvement needed is probably around the reporting, which is more canned than...

May 2024
||
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Physician

Loyalty, Relationship, Operations

We recently changed to a different kind of system from Epic. We merged with a big health system, and...

May 2024
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Physician

Loyalty, Relationship, Product

In the canned package that Epic sells, they come in and say they will take care of anything. They...

May 2024
||
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Physician

Operations

We had a person here who helped us with the training, and since we were already familiar with Epic...

May 2024
||
(0)
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Physician

Relationship

What Epic tells us will happen and what actually happens may be two different things. There were...

May 2024
||
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Physician

Loyalty, Relationship

I'm familiar with a bunch of things that Epic already has in place, such as their patient tracing...

May 2024
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Physician

Relationship

I haven't gotten phone calls from Epic. It would be nice if they had new algorithms that they...

May 2024
||
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Physician

Relationship

Years ago, we had a meeting with some people over the development of Bugsy. So vendor executive...

May 2024
||
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Physician

Product

We are using Bugsy for healthcare-associated infection surveillance, so Epic is providing results...

May 2024
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Director

Operations

We were kind of forced to use the Epic products, and we had a lot of concerns. The Epic business...

May 2024
||
(0)
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Director

Relationship, Product

Since COVID-19, Epic has spent a bit more attention on the Bugsy product, but overall, it is an...

May 2024
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Director

Product

Epic has some good things integrated with the EMR for front-facing clinicians, such as infection...

May 2024
||
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Director

Relationship, Product

Every several months, Epic has an upgrade, and we have downtime and things. We are often unable to...

May 2024
||
(0)
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Director

Product

Bugsy has certain advantages over our other product. The nonsurveillance parts of Bugsy are valuable...

May 2024
||
(0)
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Director

Relationship

Bugsy is touted as something that can do anything we want it to. What Epic doesn't say is that...

May 2024
||
(0)
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Director

Product

Bugsy is like an Apple product. It looks very slick and clean, and that is what I like about it....

May 2024
||
(0)
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Director

Product

We use Epic’s workflows, although I'm very frustrated because I feel like we can't target things as...

May 2024
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(0)
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Director

Product, Value

The huge advantage of Bugsy is that it is integrated with the EMR. Since it is the only infection...

May 2024
||
(0)
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Director

Product

I'm very frustrated and disappointed in Epic’s product and model. The flagging is the only thing...

May 2024
||
(0)
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Director

Relationship, Product

I know Epic is trying to do some things in Bugsy with visualizations and stuff, and that is very...

May 2024
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(0)
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Director

Relationship, Product

I like the dashboard in Bugsy. That really works well for our team, and we are able to customize...

May 2024
||
(0)
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Manager

Product

Most everything is one page in Bugsy, and that makes it easy to use. We can go on one page and have...

Apr 2024
||
(0)
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Manager

Product

We are having problems getting some customizations on surgical site infections in Bugsy. The system...

Apr 2024
||
(0)
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Manager

Operations

We have an in-house person who does our Bugsy training for us, and they are helpful. If we have a...

Apr 2024
||
(0)
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Director

Relationship, Operations

Bugsy is very intuitive, and most things in the system flow really well. We are also extremely...

Apr 2024
||
(0)
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Director

Loyalty, Product

One thing in Bugsy that we would like to see improvements to would be the assessment dashboard. Epic...

Apr 2024
||
(0)
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Director

Loyalty, Relationship, Product

We are working through some diversity, equity, and inclusion things in Bugsy, and we are trying to...

Apr 2024
||
(0)
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Manager

Relationship

The level of support and engagement from Epic and their specialists has been phenomenal.

Apr 2024
||
(0)
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Manager

Product, Value

The module has very high value for bedside users, but it can be difficult for them to learn about...

Apr 2024
||
(0)
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Director

Operations

The implementation of Bugsy was chaotic because Epic never did adequate testing of the...

Apr 2024
||
(0)
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Director

Operations

The training from Epic was terrible. It was pretty much nonexistent. It was deferred to internal...

Apr 2024
||
(0)
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Director

Operations, Product

Bugsy is very difficult to use. It is not intuitive. We have to go a million places to find...

Apr 2024
||
(0)
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Director

Relationship, Operations

Epic isn’t proactive, and that is one of my biggest complaints. They knew they didn't have the...

Apr 2024
||
(0)
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Director

Relationship, Operations

To develop their products, Epic basically abuses their customers to tell them what the functionality...

Apr 2024
||
(0)
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Manager

Relationship, Operations, Product

When we are building something out or updating or upgrading something, Epic always gives us...

Apr 2024
||
(0)
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Manager

Product

The integration of the Epic EHR with Bugsy is really nice. Anyone who opens the chart at any point...

Apr 2024
||
(0)
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Director

Loyalty, Product

Unfortunately, I was forced to abandon our previous solution and transition to Bugsy, and I have...

Apr 2024
||
(0)
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Director

Value

Epic charges for every absolute minute detail. Everything costs money in terms of upgrades. The...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

What has gone really well for Epic and for us is that our internal IT staff members who are...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations

The initial implementation was really rocky, but the upgrades have really been a lot smoother since...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations

I am still struggling with some of the travel questions and where to implement some things that are...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Epic does a very good job of notifying us of issues. The people I work with from the organization...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

The surveillance is great. It is real-time surveillance, and that is very nice. We get the alerts...

Mar 2024
||
(0)
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Manager

Relationship, Product

We haven’t had any issues with Bugsy. The only issue is having the time for my computer people to...

Mar 2024
||
(0)
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Manager

Loyalty, Product

Bugsy is easier to use than our previous solution because it is an all-in-one solution. We didn't...

Mar 2024
||
(0)
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Manager

Operations

There hasn't been a need for a lot of training since the implementation of Bugsy, but the biggest...

Mar 2024
||
(0)
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Manager

Product

My team is creating a wish list. We have a reportable condition and things that we have to report to...

Mar 2024
||
(0)
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Manager

Product

We do surveillance for ventriculitis, and that is a requirement for DNV, which is our accrediting...

Mar 2024
||
(0)
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Manager

Relationship, Operations

Epic was very helpful in the very beginning. I reached out to one of the representatives at Epic...

Mar 2024
||
(0)
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Manager

Operations, Product

We use Epic's system and the NHSN system daily. They are not simple or intuitive. There are a...

Mar 2024
||
(0)
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Manager

Product

We have some clarity reports that are pulled from Epic's system, but they are not in Epic's system....

Mar 2024
||
(0)
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Director

Operations

At the go-live, none of the functionality of Bugsy existed, and now, a long time later, we are still...

Mar 2024
||
(0)
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Director

Product

The biggest strength of Bugsy is that we don't have to build an interface. I also like the surgical...

Mar 2024
||
(0)
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Director

Product

Bugsy is very limited in its functionality, and it doesn't really do what I need it to do. Bugsy...

Mar 2024
||
(0)
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Manager

Operations

The biggest challenge has been the ability to have dedicated training like we had with another...

Feb 2024
||
(0)
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Manager

Loyalty, Product

One of the things that went well was our ability to customize the surgery surveillance. For example,...

Feb 2024
||
(0)
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Manager

Relationship, Product

The design, stability, or reliability of the product have gotten better. A couple of months ago, my...

Feb 2024
||
(0)
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Manager

Loyalty, Product

I don't know that Epic has delivered new technology that meets our needs very well. In the future, I...

Feb 2024
||
(0)
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Manager

Relationship, Product

There is an issue with the data in Bugsy in one area right now, but we are being told the problem is...

Feb 2024
||
(0)
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Manager

Loyalty

I was disappointed in the transfer to Bugsy. Not all of our units meet NHSN requirements for...

Jan 2024
||
(0)
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Manager

Operations

We are not the first organization to implement Bugsy, but it felt like we were because Epic vomited...

Jan 2024
||
(0)
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Manager

Product

Bugsy is unintuitive. We have been using Epic software for years, but it was a lot to learn how to...

Jan 2024
||
(0)
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Manager

Product

There is a function that our facility puts into Bugsy for infection control. Anytime there is a CDC...

Jan 2024
||
(0)
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Manager

Relationship

For Bugsy, we have to call our IT team; we can't go directly to Epic. That is a flaw. We have a...

Jan 2024
||
(0)
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Manager

Relationship

Because of the phase we were in with Bugsy, we were losing our IT support, and we didn't have our...

Jan 2024
||
(0)
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Manager

Product, Value

If a facility is already in the Epic environment, Bugsy makes the workflow easier because users can...

Jan 2024
||
(0)
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Manager

Product, Value

Bugsy can take an hour, four hours, eight hours, or even twenty-four hours to refresh. That is very...

Jan 2024
||
(0)
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Manager

Product

I would probably buy Bugsy again; it has good features. I like that I'm only working on one screen....

Jan 2024
||
(0)
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Manager

Operations

We have had a difficult transition to Bugsy. It was purported to be super smooth, easy, and direct,...

Jan 2024
||
(0)
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Manager

Operations

Our company leaders all knew Epic and had been using it for years, so Bugsy tied right in with their...

Jan 2024
||
(0)
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Manager

Operations

The delivery and the whole process from Epic were put together very well. The IT preparation, the...

Jan 2024
||
(0)
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Manager

Product

Bugsy has a lot of positives and potential, and some things are terrific, but it is not perfect by...

Jan 2024
||
(0)
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Manager

Product

I would only recommend Bugsy if someone was already using Epic. People I know, love, and trust who...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Things with Bugsy have been mediocre. We have been learning a little more about the capabilities in...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I recently had to use the feature for contact tracing in Bugsy. The list that was generated was...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

Our initial training with Epic was terrible. It was brief and only covered the tip of the iceberg....

Jan 2024
||
(0)
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Analyst/Coordinator

Product

There are different infection prevention dashboards that we have to use in Bugsy. It doesn't make...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

There has been a ton of improvement in Epic’s support of Bugsy. The folks who have taken over that...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Epic hasn't made a lot of changes to the product. However, it can sometimes be hard for us to know...

Jan 2024
||
(0)
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Manager

Product

We are really just using the system to survey for surgical site infections and to create uploads to...

Jan 2024
||
(0)
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Director

Relationship

Specific to Bugsy, we have a really good working relationship with our optimization representatives....

Jan 2024
||
(0)
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Director

Product

Epic is great for day-to-day things, and Bugsy is really good for the organization. For me...

Jan 2024
||
(0)
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VP/Other Executive

Product

There is a lot we have to do outside of Bugsy to easily validate and clean data. There are a lot of...

Jan 2024
||
(0)
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VP/Other Executive

Product

We spend so much time reviewing charts unnecessarily, and there are a lot of synonyms that just...

Jan 2024
||
(0)
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VP/Other Executive

Product

We often complain about how often we have to be proactive in getting information from Bugsy. We have...

Jan 2024
||
(0)
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VP/Other Executive

Operations

When Epic sends out notices of changes, there is a pretty big gap between the release notes and the...

Jan 2024
||
(0)
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VP/Other Executive

Product

There is very little on the front end of Bugsy that explains how things work on the back end. That...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

Epic does a very good job of pushing information out when things are broken or if the NHSN system...

Jan 2024
||
(0)
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VP/Other Executive

Product

From my own experience, people just cannot compare other experiences to the experience of working...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

The number of other systems of data that are automatically tied to our data, such as billing data,...

Jan 2024
||
(0)
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VP/Other Executive

Operations

Epic is one of the biggest EHR vendors, and they are constantly developing the product and offering...

Jan 2024
||
(0)
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Director

Relationship

Bugsy is the most thorough and connected surveillance program for infection prevention and control...

Dec 2023
||
(0)
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Director

Operations

There could be an improvement with post-implementation follow-up training from Epic. The beginner...

Dec 2023
||
(0)
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Director

Operations, Product, Value

The conversion process for Bugsy was good. Since the product is built into Epic's system, it is much...

Dec 2023
||
(0)
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Director

Relationship

I have one person from the vendor that can get us to where we need for the Bugsy product.

Dec 2023
||
(0)
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Manager

Operations

If we were to roll out and build the product again, we would ask for more training before making...

Nov 2023
||
(0)
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Manager

Product

I would love for the product to look for nondiscrete data. That would be fabulous.

Nov 2023
||
(0)
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Manager

Relationship

For everything we ask for, we have to create a ticket. Once we put in a ticket, Epic is involved,...

Nov 2023
||
(0)
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Manager

Relationship, Product

Epic could do better. When they upgrade something, I frequently find that something else is not...

Nov 2023
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Manager

Operations, Product

From what I hear, we have to find a lot of workarounds. Instead of doing something with two steps,...

Nov 2023
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Director

Relationship, Product

We have been with Bugsy for a while now, so we have seen quite an evolution of the tool. Over the...

Nov 2023
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Director

Operations

Epic has a great program in general. It takes a good amount of knowledge of how things are...

Nov 2023
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Manager

Relationship

For Bugsy, we meet with one of our representatives infrequently now. They are the same person that...

Oct 2023
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Manager

Loyalty, Product

Right now, with Epic, we are going through some changes with moving away from Crystal Reports and...

Oct 2023
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Manager

Operations

I would like an FAQ or short tutorials from Epic. For example, if I sign in to my profile and there...

Oct 2023
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CNIO

Relationship

All I ever hear about Epic's people is good stuff. We have some great people that have been helping...

Oct 2023
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CNIO

Operations

Epic’s training is good. The issue with the training is that it is generic, so there is always a gap...

Oct 2023
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CNIO

Relationship, Product

Epic supports Bugsy however they can, but some of the problems are because of the CDC and issues we...

Oct 2023
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Analyst/Coordinator

Operations

I am very frustrated with how the product rollout went. It went very poorly because the vendor...

Oct 2023
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Analyst/Coordinator

Operations

We had a short training seminar with the vendor; it showed us where everything was located, and it...

Oct 2023
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Analyst/Coordinator

Product

The product is integrated right into the medical record and with all the functionality that we use...

Oct 2023
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Analyst/Coordinator

Product

I could see the product being useful in some areas, but there is other functionality that I would...

Oct 2023
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