Bugsy Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Operations
Regarding training for Bugsy, it’s our own people who have to work with the product. The support...
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Operations
Epic is always trying to do the best they can with training. I wouldn't necessarily call it formal...
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Product
I'm not really sure what to expect with Bugsy and AI because everything is still pretty new. Epic...
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Product
We haven’t had real changes with Epic. We are doing just fine, so there are no issues. Bugsy seems...
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Value
Bugsy has done what we've asked it to do. It has actually exceeded my expectations. I was initially...
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Loyalty, Relationship
My expectation for Epic is that they listen to those of us in infection prevention and infectious...
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Loyalty
When our organization decided to implement Epic's solutions, Bugsy was one of the modules we were...
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Operations
I would recommend Bugsy, but I would also encourage any organization evaluating it to ask detailed...
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Operations
I thought the training from Epic could have been done better, but it was manageable. I don't know...
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Relationship
When our organization submits a support ticket, it goes into the queue, and we know it's being...
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Loyalty, Product
Bugsy is designed for what I would call acute care general community hospitals, whereas our...
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Product
There are some things that Bugsy does well. There are a lot of limitations within the data mining in...
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Relationship
Our current Bugsy analyst has been great. They're very thorough and knowledgeable. However, we...
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Operations
The training for Bugsy was based on the absolute best-case scenario. It was done very quickly, and...
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Product
The reportable cases, such as influenza and hepatitis, need to be improved in Bugsy. For states that...
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Relationship
We partner very well with our assigned Epic analyst. They want to do a good job, and they are...
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Product
I honestly have not seen a vision for Bugsy, so I can't really say whether Epic is delivering on...
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Product
There are many things in Bugsy that work well. We have one cobbled-together workaround that we made...
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Product
At this point, when I think about incorporating AI in Bugsy, the first thing that comes to mind is...
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Product
The advice I would give someone about Bugsy is that the functionality for lists for possible CAUTI,...
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Product
The lists of possible infections in Bugsy are helpful. They allow the clinical team to focus on...
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Relationship, Operations
In the beginning, the majority of our Bugsy support tickets were tag-teamed between the Epic analyst...
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Relationship, Product
We have to go to Epic for a lot of solutions, and a lot of times, they say there is nothing they can...
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Relationship
I don't interact with Epic. We have a Bugsy analyst who interacts with Epic, and they seem to do...
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Product, Value
Bugsy has been a really good addition. I would tell a friend or colleague that Bugsy has really...
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Relationship
I'm always grateful when I get time to talk with someone from Epic, but it doesn't happen often...
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Loyalty, Product
I can see Epic’s vision, and they are updating things and making changes. I'm always excited when I...
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Relationship, Operations, Product
Our organization may not be as up to date on all the Bugsy capabilities that are available as we...
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Product
Something that I'd really like to have is mobile access to Rover or Haiku, which are Epic's two...
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Loyalty, Product
There have been a lot of great improvements with Bugsy compared to our prior system, so I'm happy...
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Product
An area where I've been dissatisfied involves the data we submit to NHSN. The accuracy of that data...
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Relationship
With Epic, there’s a lack of communication. Every once in a while, I'll hear from Epic. Every now...
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Operations
The training that was provided by Epic was very static. It wasn't interactive. I had to recreate a...
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Product
Epic has a module for syndromic surveillance that we started using last year in infection...
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Product
One of the questions I would ask the vendor about has to do with bloodstream infections. That is one...
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Relationship
We don't generate that many tickets, but when we do submit them to Epic, we generally receive...
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Operations
I would caution others that, as they're beginning to look at Bugsy, they should ask questions not...
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Product
An area I would suggest organizations look into is NHSN reporting. We're required to report...
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Operations
There's an area I wish we had explored in greater detail when considering Bugsy. As we collect our...
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Product
Related to AI, there are a couple of things I think that could help us. There are articles in the...
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Product
I think the system is really designed for more typical hospitals, but we are a very niche...
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Value
We purchase everything in Epic. Whatever the charges are for Bugsy, they are insignificant compared...
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Operations
Initially, the training for Bugsy really wasn't what we needed it to be, but it has gotten better. I...
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Product
I would hesitantly buy Bugsy again. One thing I appreciated about another vendor's system was the...
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Product
Some basic capabilities come from Epic out of the box. Bugsy comes with certain rules and...
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Relationship, Product
Bugsy helps us identify issues and manage patient care directly within the EMR, and that is a key...
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Product
I like that Bugsy data is real time. With another system, data is only pushed at certain intervals,...
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Product
Epic could improve the ability to run reports on the data and make Bugsy more than just an alert...
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Loyalty, Operations, Product
There really isn't any Epic-designed training for Bugsy. It's largely incumbent on users to learn...
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Loyalty, Product
We've gone through a merger with another health system as we worked on the Bugsy initiative. We were...
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Relationship
I'm extremely satisfied with Epic's approach to support.
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Product
Epic gives us the tools for success. Some of our pitfalls are due to internal struggles with...
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Operations
Our Bugsy implementation was a little rocky. The training could be improved, especially regarding...
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Product
Bugsy's capability is there out of the box, but it depends on identifying all the lab equipment...
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Relationship
We have strong local IS support for builds, support, and modifications, and that has been critical...
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Loyalty
What I am seeing is that quite a few institutions are moving to Epic and are the first to move to...
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Relationship
Customers should never take a no from the Epic folks as the first reason to stop bugging them for...
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Loyalty, Product
We are a partner of an enterprise organization. There are dozens of hospitals all over the United...
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Loyalty, Product
Bugsy’s capabilities are getting better and better. The syndromic surveillance that Epic has had for...
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Loyalty, Product
Sometimes I get new things out of Epic, but that has decreased. I'm not really sure what Epic is...
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Loyalty, Product
There are some other vendors out there, but we have Epic, so we have to buy into them with Bugsy....
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Product
There is a certain reporting area where Epic does okay but where I would love more optimization. It...
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Operations, Product
We have less experience with the syndromic surveillance. The situation may be across the board,...
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Relationship, Operations
We have a really good on-site team within our IT department, and that team is Bugsy trained. They...
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Product
Bugsy does really well with hospital-acquired infection reporting into NHSN. And in the sense of...
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Relationship, Product
Bugsy doesn't actually match NHSN requirements, so we have had to do extensive workarounds to...
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Value
Epic routinely comes out with features and says how great they will be, but in order to implement...
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Operations
When we went live, Epic’s trainers had misinformation and belittled our people when they asked...
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Relationship
Epic's support people really try, and they are great, but they are hampered by things beyond their...
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Product, Value
If we had nothing and were on paper, using Bugsy would probably be better than that. But going from...
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Product
I would tell someone asking about Bugsy that it may be a downgrade depending on what system they are...
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Operations
Epic’s training was an hour and a half of going over stuff that we don't do, so they could make it...
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Relationship
Epic’s support people could be more responsive, and we don’t personally have a partnership with Epic...
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Product
Bugsy has limitations in functionality. For example, Bugsy misses housewide surveillance on certain...
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Product
I like that Bugsy is integrated with the EHR, and the surgical upload is automatic and easy.
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Loyalty, Product
We like Bugsy because it is an Epic solution, and they are part of our overall strategy. I do like...
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Relationship
Epic continues to develop their products, and they incorporate their customers in those decisions....
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Operations
When it comes to training, Epic doesn't do a great job of explaining how things work. I haven't...
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Relationship, Product
We have told Epic about some issues with how they built things. There are some specific things that...
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Relationship
The vendor's support is getting better. There was staff turnover, and I think we got people who were...
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Product, Value
I'm not in charge of buying, but I wouldn't buy Bugsy again if it were up to me. It is an issue of...
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Loyalty, Relationship, Product
The biggest thing that we consistently request from Epic is a bit more flexibility in our outbreak...
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Product, Value
The value for money is that the process of pulling things in is pretty seamless. If we have a line...
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Relationship
We have Epic analysts who are assigned to Bugsy, and we meet with them to go through a long list of...
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Product
We can do subscriptions that will push out alerts to our phone app, and there are just some...
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Product
There are constant upgrades to Bugsy. Epic tends to be on the same page as NHSN. Bugsy is compatible...
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Relationship, Product
If we look for Epic’s road map, we can find it, but it isn't actually pushed out. If we really...
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Relationship
Epic is responsive to our needs. We have meetings with people who have Bugsy. Epic shows us things...
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Operations
Epic’s education delivery needs to improve. They are only doing videos now. Before, all of the...
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Product
Bugsy tracks infections over the years and shows trends, and the new AI integration predicts surges...
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Relationship
Epic is great. They are very responsive. We can communicate either by phone, email, or Sherlock,...
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Product, Value
Bugsy definitely cuts down on manual chart reviews and helps the infection preventionist look for...
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Relationship
Epic doesn't make promises, so they keep their promises. Even if we really want stuff, if Epic...
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Product
Our users absolutely love Bugsy. We have a great reporting kit. The system doesn't need to do that...
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Relationship, Operations
The more I learn about Bugsy, the more I find that sometimes we are getting in our way. The product...
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Relationship
As far as Epic’s expertise in infection prevention goes, the people that I work with don't know my...
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Relationship
I would recommend to other providers considering Bugsy to definitely make sure they have the right...
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Operations, Product
Bugsy is a good-quality product, but I would bring it down a little on ease of use. That is not...
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Relationship
A couple of times, I have reached out on the user web, and I have gotten rapid responses from my TS...
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Product, Value
Integrating AI has helped speed up our workflow because Bugsy has a feature with a list of reports...
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Operations
We got support during the go-live process, and we get support with the upgrades. My dissatisfaction...
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Value
Bugsy is a little pricey, but overall for performance, I would recommend it to a friend. Epic is...
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Commentary Summary
Comment Type Breakout