Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship
Tech support and customer support with our representative are excellent. If we need something,...
Login or Create an Account to see details.
Relationship, Product
The complaints in general with Community Connect are that it is very slow. We go to these...
Login or Create an Account to see details.
Loyalty, Product
The biggest disappointment in Epic is their population health piece. We are vendor locked, so we...
Login or Create an Account to see details.
Product
If I have a bunch of patients with uncontrolled blood pressure, I can put them in a registry, but it...
Login or Create an Account to see details.
Product, Value
The solution works great for us. Our providers have really high satisfaction from our patients, and...
Login or Create an Account to see details.
Relationship, Product
We have special needs where we have to figure out how to do certain reports, but Epic is really bad...
Login or Create an Account to see details.
Value
The cost of healthcare is unsustainable, and we keep getting nickel-and-dimed more. Things keep...
Login or Create an Account to see details.
Value
Epic was a huge investment for us. We wouldn’t go back to paper charts. It works for us because all...
Login or Create an Account to see details.
Loyalty, Product
I always tell people that if they are in an area where their hospitals are with Epic, they have to...
Login or Create an Account to see details.
Product
There’s a disconnect between the software and payer requirements from CMS, Medicare, and Medicaid....
Login or Create an Account to see details.
Loyalty, Product
We have been with Epic a long time, and the solution works just fine for us. We don’t have any...
Login or Create an Account to see details.
Product
The solution is less customizable than expected. Some workflows do not align well with rural...
Login or Create an Account to see details.
Product
We have greater access to newer capabilities compared to Cerner. Ambient speech technology for...
Login or Create an Account to see details.
Operations
Our initial Epic training was strong. The quality declined after our transition to the firm that...
Login or Create an Account to see details.
Relationship
The vendor's support people are less accessible and slower to respond. Tickets can take up to three...
Login or Create an Account to see details.
Value
Epic is really expensive, but they are also the best option out there. We know that. It is just hard...
Login or Create an Account to see details.
Loyalty, Relationship
There are some issues with our host site's support due to a ticketing system conversion, but I know...
Login or Create an Account to see details.
Product
The product's biggest strength is its ability to schedule all of our clinics in one system and have...
Login or Create an Account to see details.
Operations, Product
Epic's system is built for a larger organization, such as our host site. We are able to take what...
Login or Create an Account to see details.
Culture, Value
We pay a flat fee to our host for the system. If we are talking about Epic, the vendor, I would say...
Login or Create an Account to see details.
Product
The product is reasonable and okay in and of itself, but the Community Connect concept is a disaster...
Login or Create an Account to see details.
Relationship, Value
For Community Connect, I don’t think Epic is really interested in creating a product that is useful...
Login or Create an Account to see details.
Relationship
I think our host wasn’t prepared to be a host. Our host aimed to become a host for multiple...
Login or Create an Account to see details.
Operations
The system is so infinitely customizable that the training materials produced by Epic often don't...
Login or Create an Account to see details.
Relationship
The quality of support is pretty decent. The user web is pretty extensive. Epic seems to have TS...
Login or Create an Account to see details.
Product
A lot of people, like the host’s analysts, understand only a tiny slice of the system, and the...
Login or Create an Account to see details.
Loyalty, Product
The system is crazy complicated. It can be configured all sorts of different ways, and if the host...
Login or Create an Account to see details.
Product, Value
The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...
Login or Create an Account to see details.
Relationship, Value
Epic has had some challenges with getting updates in a timely manner due to resources, so there have...
Login or Create an Account to see details.
Product
Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...
Login or Create an Account to see details.
Relationship, Product
When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...
Login or Create an Account to see details.
Product
The benefits of using the solution are integration and information exchange because so many groups...
Login or Create an Account to see details.
Value
Our host seems to always have a price tag for something if it is not within scope. If something is...
Login or Create an Account to see details.
Relationship
When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...
Login or Create an Account to see details.
Loyalty, Product
Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...
Login or Create an Account to see details.
Product
With Epic, we get what works generally across the board for everybody, not for each client...
Login or Create an Account to see details.
Product
We get reports from the system. We don't have to try to build reports. They are there for us. The...
Login or Create an Account to see details.
Product
We have our own version of Epic's system, and other health systems have their own versions. Even...
Login or Create an Account to see details.
Value
Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...
Login or Create an Account to see details.
Operations
It isn't that we are dissatisfied with the effectiveness of Epic’s implementation services; the...
Login or Create an Account to see details.
Relationship
We have to go through our Community Connect host first for customer support; they generally give...
Login or Create an Account to see details.
Value
We have had good uptime and functionality with Community Connect EpicCare Ambulatory EHR. The volume...
Login or Create an Account to see details.
Relationship
Our Community Connect host is fantastic. They have been a great partner and have treated us very...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout