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Community Connect EpicCare Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Featured  Report

Midsize/Large Ambulatory EMR 2022: Healthcare Organizations’ Hierarchy of Needs
Midsize/Large Ambulatory EMR 2022:
Healthcare Organizations’ Hierarchy of Needs
July 2022
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Commentary Summary

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User Commentary

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Manager

Product

Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...

Feb 2024
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(0)
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Manager

Relationship, Product

Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...

Feb 2024
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(0)
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Manager

Culture

Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...

Feb 2024
||
(0)
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Manager

Operations

Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...

Feb 2024
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(0)
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Manager

Relationship

Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...

Feb 2024
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(0)
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Analyst/Coordinator

Operations, Value

We either have to learn things ourselves or pay for additional training, and that is not really...

Feb 2024
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(0)
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Analyst/Coordinator

Product

There are some features we want that we can’t get. For example, we can’t do any customization for...

Feb 2024
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(0)
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Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations, Product

The reporting has probably been the toughest thing to learn, but we are getting better. There was...

Feb 2024
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(0)
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Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...

Feb 2024
||
(0)
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Director

Relationship

Our host site has meetings directly with Epic’s technical service side, and Epic's service people...

Jan 2024
||
(0)
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Director

Value

The product is expensive, but I think that it is well worth the price with all the tangibles and...

Jan 2024
||
(0)
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Manager

Operations

Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...

Nov 2023
||
(0)
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Manager

Value

Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...

Nov 2023
||
(0)
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Manager

Relationship

We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...

Nov 2023
||
(0)
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Manager

Relationship, Product

There are things that come up when we need to make changes in the system. If we have a provider who...

Nov 2023
||
(0)
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Manager

Operations, Product

The product is great for people who know what they are doing. There are 25 ways to do one thing, and...

Nov 2023
||
(0)
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Manager

Product

I like the system. It is different than our previous solution, but if I try to explore Epic's...

Nov 2023
||
(0)
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CNO

Operations

We had a very difficult time with training for the product. I can't say how many hours we spent...

Nov 2023
||
(0)
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Manager

Operations, Product

Epic's system has had a learning curve. At first, I would have said that the system was rough, but...

Oct 2023
||
(0)
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Manager

Culture, Relationship

I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...

Oct 2023
||
(0)
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Manager

Value

Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...

Oct 2023
||
(0)
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CMO

Relationship, Value

Epic promises everything, but with the service and changes, for example, they can do things...

Aug 2023
||
(0)
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CMO

Operations, Product

There is definitely a learning curve and some challenges when using the product.

Aug 2023
||
(0)
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CMO

Product

We like the ability to share information between different providers and clinics on Community...

Aug 2023
||
(0)
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CIO

Relationship

We are part of a Community Connect site, so we are dealing with our host more than we are dealing...

Aug 2023
||
(0)
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Physician

Product

Epic makes attempts to optimize the workflow in Community Connect EpicCare Ambulatory EMR, and that...

Jun 2023
||
(0)
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Physician

Relationship, Product

It can take a long time to make improvements in Community Connect EpicCare Ambulatory EMR, but that...

Jun 2023
||
(0)
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Physician

Product

There is a lot of intrusiveness in the reminders in Community Connect EpicCare Ambulatory EMR. The...

Jun 2023
||
(0)
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CEO/President

Product

Some of our providers work at different institutions and use different EMRs. All of those providers...

May 2023
||
(0)
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Manager

Loyalty, Operations, Product

The documentation in the system is really smooth. We have many physicians using a microphone to...

May 2023
||
(0)
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Manager

Product

We would like to see the system look at the INR. When we have to change medications, we struggle to...

May 2023
||
(0)
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