Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
There are some issues with our host site's support due to a ticketing system conversion, but I know...
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Product
The product's biggest strength is its ability to schedule all of our clinics in one system and have...
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Operations, Product
Epic's system is built for a larger organization, such as our host site. We are able to take what...
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Culture, Value
We pay a flat fee to our host for the system. If we are talking about Epic, the vendor, I would say...
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Product
The product is reasonable and okay in and of itself, but the Community Connect concept is a disaster...
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Relationship, Value
For Community Connect, I don’t think Epic is really interested in creating a product that is useful...
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Relationship
I think our host wasn’t prepared to be a host. Our host aimed to become a host for multiple...
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Operations
The system is so infinitely customizable that the training materials produced by Epic often don't...
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Relationship
The quality of support is pretty decent. The user web is pretty extensive. Epic seems to have TS...
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Product
A lot of people, like the host’s analysts, understand only a tiny slice of the system, and the...
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Loyalty, Product
The system is crazy complicated. It can be configured all sorts of different ways, and if the host...
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Product, Value
The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...
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Relationship, Value
Epic has had some challenges with getting updates in a timely manner due to resources, so there have...
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Product
Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...
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Relationship, Product
When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...
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Product
The benefits of using the solution are integration and information exchange because so many groups...
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Value
Our host seems to always have a price tag for something if it is not within scope. If something is...
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Relationship
When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...
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Product
With Epic, we get what works generally across the board for everybody, not for each client...
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Product
We get reports from the system. We don't have to try to build reports. They are there for us. The...
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Product
We have our own version of Epic's system, and other health systems have their own versions. Even...
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Value
Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...
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Operations
It isn't that we are dissatisfied with the effectiveness of Epic’s implementation services; the...
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Relationship
We have to go through our Community Connect host first for customer support; they generally give...
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Value
We have had good uptime and functionality with Community Connect EpicCare Ambulatory EHR. The volume...
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Relationship
Our Community Connect host is fantastic. They have been a great partner and have treated us very...
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Loyalty
I’m optimistic about the future because we are always seeing new changes that are coming. AI is...
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Product
I would like to see improved quality by making sure that the nurses and providers are entering the...
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Loyalty, Product, Value
The product works really well. We are doing an overhaul regarding workflows because it has been...
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Value
The host charges for every little thing. We use a help desk service with them. We pay them by the...
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Operations
Everybody could have done better in the implementation. We tried to follow the Epic instruction...
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Value
There are a number of opportunities to clean up the system, build it out, and make it more efficient...
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Product
We like that everything is in one system. The continuity of seeing the patient all the way through...
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Operations
Our biggest problem was the go-live. We went live during the pandemic, and the host team members...
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Relationship, Product
We have to go through an approval process to get any changes made, and there is usually a timeline...
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Product
Overall, we are happy with the product. The product is definitely robust; it is way more robust than...
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Product
The one complaint I hear from the nursing staff is the amount of work that they have to put in on...
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Relationship
One of our leadership people often asks our host what is possible in the solution. Our host often...
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Loyalty, Product
Epic is just really dominant in this market, and most providers see the Epic solution as the highest...
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Operations
We thought that the system was what it was. We found out later through a consulting firm that we...
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Culture, Loyalty
I think my overall satisfaction will be higher a year from now. We have been on the product for a...
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Loyalty
Our dissatisfaction is more a result of the fact that we are piggybacked on our host’s license for...
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