Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
Filtered view: (Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
The system's learning curve is steep but short. It took me a good few months to feel like I had my...
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Relationship
Epic's customer service is unmatched when it comes to the quickness of responses and not only...
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Operations
Epic could provide Epic trainers on an ongoing basis and not just when an organization gets into...
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Operations, Product
One good thing about the system is that the first couple of times we go onto any screen, unless we...
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Product, Value
Community Connect EpicCare Ambulatory EHR is geared toward the outpatient area. It has the...
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Relationship, Product
I wish the things that I was highlighting were already being addressed. All of my pain points are...
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Relationship, Value
I am not happy with our host site's executive involvement anymore. I used to be able to get things...
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Operations
Our host site has stepped up their game a lot in regard to training. Also, the access to patient...
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Relationship, Product
Several times, our host site has gotten in the middle of something they shouldn't have since we are...
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Product
Basic stuff like document signatures is a real pain in the butt. We had to update a form recently,...
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Loyalty, Relationship
We love this solution. It works for us and is most definitely part of our long-term plans. The EHR...
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Relationship, Product
The only thing we kind of have a problem with is that we sometimes have to integrate with insurance...
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Product
Something I would improve about this solution would be the integration for the private practice and...
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Value
Whenever we put in a ticket, our host site charges us, and they do charge quite a bit.
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Relationship, Value
I don't feel that Epic has kept all of their promises. Where they can have influence and policy that...
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Relationship
There have been a couple of bright spots. When I have connected with some of the technology staff...
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Relationship, Product
I'm on a bad trajectory right now. In previous years, I felt that perhaps a lot of the problem was...
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Loyalty
The longevity of our specific independent-care setup is directly connected to the usability of our...
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Relationship, Operations
One improvement I would like to see most would be a direct relationship with an Epic consultant so I...
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Operations
There are some opportunities for additional education or for joining community technology training...
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Product
There tend to be interoperability issues. The last upgrade broke our lab workflows, and the host has...
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Loyalty, Value
When the host does make external results available, they don't bring the results in as discrete...
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Relationship
I have had conversations with a host executive indicating that they would support us better, but...
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Relationship, Product
In certain cases, with the limitations that I experience with ease of use and the quality of the...
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Product
The issues aren't with Epic. Epic's system has all the features we could ever want. The product is...
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Loyalty
Our host is a health system, and they bought new hospitals, and all of a sudden, the IT demands were...
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Product
One big thing I like about Community Connect EpicCare Ambulatory EHR is just the ability to see...
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Product
From the front desk side, our biggest issue is when scheduling follow-up appointments, we don't want...
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Operations
The availability of the vendor's training is more of a problem than the quality of that training. I...
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Product
The solution works perfectly fine for what we do, but based on the feedback we get from other...
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Relationship
Our host site has a great group of people. We could always ask for more people, but the people we...
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Loyalty
One of the reasons we are planning to keep the solution is its familiarity. To be honest, it is...
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Relationship, Product
We just did a migration with Epic, and things have been an absolute disaster. Nothing works; our...
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Product
Epic is just not up to industry standards. They don’t have bidirectional interfaces. Our host...
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Value
The hook with Community Connect EpicCare is it is fairly inexpensive because we are leasing it, but...
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Product, Value
I’m not a fan of Epic's system. Our recent experience has been awful. New staff members who come in...
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Relationship, Product
Our host gives good updates, but they miss some communication updates; maybe they are the things...
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Product
Community Connect EpicCare Ambulatory EHR is a great program. It is very robust, and I like being...
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Relationship, Operations
When I reached out to our host site trying to get extra training for the staff, Epic was super...
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Relationship, Operations
When we need help learning how to do something in the system, our host fails to teach us. I have had...
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Product
Since our last upgrade, the layout has not been as user friendly to move around in. Sometimes not...
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Relationship
The phone and web support from our host is horrible. They don't respond, and we literally have to...
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Product
I have been in healthcare for many years, and I do like some of the benefits of Community Connect...
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Operations
I don't agree with our host’s training. When we are at work, we are working. Our phone rings, and...
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Product
When we are on a phone call scheduling a patient, there are a lot of questions that drop down that...
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Loyalty
Our previous EHR vendor was a very small company, and getting support was a little difficult. There...
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Relationship, Operations, Product
Epic tries to make the screens and things like that pretty user friendly. Sometimes they move things...
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Culture
Sometimes we just want things to stay the same for a while with Epic, but they do seem to keep up...
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Relationship
Epic is very good at responding back. As long as there are enough staff members, they take care of...
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Operations
I would tell other providers thinking of instituting Epic's system that Epic is really good with...
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Relationship, Value
Community Connect EpicCare Ambulatory EHR is clunky, complicated, expensive, and minimally...
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Relationship, Product
We have connectivity to most of the people who we need to get additional information from at the...
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Product
We used to belong to an HIE, but we don’t anymore through our current host. With that HIE, our reach...
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Operations
The trainers are not educated. We end up doing most of the training here. I have actually stopped...
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Product
The system is easy to use. If we are looking for something in a patient’s chart, it is very easy to...
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Product
I think Epic's system has almost all functionalities present. I don't think there is something we...
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Product
We are doing much better with Epic's system. The charting is much better, but we sometimes get...
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Loyalty, Operations
We are learning that going with Epic's system is a huge undertaking. We didn't understand how much...
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