Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
Filtered view: (Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
We love this solution. It works for us and is most definitely part of our long-term plans. The EHR...
Login or Create an Account to see details.
Relationship, Product
The only thing we kind of have a problem with is that we sometimes have to integrate with insurance...
Login or Create an Account to see details.
Product
Something I would improve about this solution would be the integration for the private practice and...
Login or Create an Account to see details.
Value
Whenever we put in a ticket, our host site charges us, and they do charge quite a bit.
Login or Create an Account to see details.
Relationship, Value
I don't feel that Epic has kept all of their promises. Where they can have influence and policy that...
Login or Create an Account to see details.
Relationship
There have been a couple of bright spots. When I have connected with some of the technology staff...
Login or Create an Account to see details.
Relationship, Product
I'm on a bad trajectory right now. In previous years, I felt that perhaps a lot of the problem was...
Login or Create an Account to see details.
Loyalty
The longevity of our specific independent-care setup is directly connected to the usability of our...
Login or Create an Account to see details.
Relationship, Operations
One improvement I would like to see most would be a direct relationship with an Epic consultant so I...
Login or Create an Account to see details.
Operations
There are some opportunities for additional education or for joining community technology training...
Login or Create an Account to see details.
Product
There tend to be interoperability issues. The last upgrade broke our lab workflows, and the host has...
Login or Create an Account to see details.
Loyalty, Value
When the host does make external results available, they don't bring the results in as discrete...
Login or Create an Account to see details.
Relationship
I have had conversations with a host executive indicating that they would support us better, but...
Login or Create an Account to see details.
Relationship, Product
In certain cases, with the limitations that I experience with ease of use and the quality of the...
Login or Create an Account to see details.
Product
The issues aren't with Epic. Epic's system has all the features we could ever want. The product is...
Login or Create an Account to see details.
Loyalty
Our host is a health system, and they bought new hospitals, and all of a sudden, the IT demands were...
Login or Create an Account to see details.
Product
One big thing I like about Community Connect EpicCare Ambulatory EHR is just the ability to see...
Login or Create an Account to see details.
Product
From the front desk side, our biggest issue is when scheduling follow-up appointments, we don't want...
Login or Create an Account to see details.
Operations
The availability of the vendor's training is more of a problem than the quality of that training. I...
Login or Create an Account to see details.
Product
The solution works perfectly fine for what we do, but based on the feedback we get from other...
Login or Create an Account to see details.
Relationship
Our host site has a great group of people. We could always ask for more people, but the people we...
Login or Create an Account to see details.
Loyalty
One of the reasons we are planning to keep the solution is its familiarity. To be honest, it is...
Login or Create an Account to see details.
Relationship, Product
We just did a migration with Epic, and things have been an absolute disaster. Nothing works; our...
Login or Create an Account to see details.
Product
Epic is just not up to industry standards. They don’t have bidirectional interfaces. Our host...
Login or Create an Account to see details.
Value
The hook with Community Connect EpicCare is it is fairly inexpensive because we are leasing it, but...
Login or Create an Account to see details.
Product, Value
I’m not a fan of Epic's system. Our recent experience has been awful. New staff members who come in...
Login or Create an Account to see details.
Relationship, Product
Our host gives good updates, but they miss some communication updates; maybe they are the things...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is a great program. It is very robust, and I like being...
Login or Create an Account to see details.
Relationship, Operations
When I reached out to our host site trying to get extra training for the staff, Epic was super...
Login or Create an Account to see details.
Relationship, Operations
When we need help learning how to do something in the system, our host fails to teach us. I have had...
Login or Create an Account to see details.
Product
Since our last upgrade, the layout has not been as user friendly to move around in. Sometimes not...
Login or Create an Account to see details.
Relationship
The phone and web support from our host is horrible. They don't respond, and we literally have to...
Login or Create an Account to see details.
Product
I have been in healthcare for many years, and I do like some of the benefits of Community Connect...
Login or Create an Account to see details.
Operations
I don't agree with our host’s training. When we are at work, we are working. Our phone rings, and...
Login or Create an Account to see details.
Product
When we are on a phone call scheduling a patient, there are a lot of questions that drop down that...
Login or Create an Account to see details.
Loyalty
Our previous EHR vendor was a very small company, and getting support was a little difficult. There...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic tries to make the screens and things like that pretty user friendly. Sometimes they move things...
Login or Create an Account to see details.
Culture
Sometimes we just want things to stay the same for a while with Epic, but they do seem to keep up...
Login or Create an Account to see details.
Relationship
Epic is very good at responding back. As long as there are enough staff members, they take care of...
Login or Create an Account to see details.
Operations
I would tell other providers thinking of instituting Epic's system that Epic is really good with...
Login or Create an Account to see details.
Relationship, Value
Community Connect EpicCare Ambulatory EHR is clunky, complicated, expensive, and minimally...
Login or Create an Account to see details.
Relationship, Product
We have connectivity to most of the people who we need to get additional information from at the...
Login or Create an Account to see details.
Product
We used to belong to an HIE, but we don’t anymore through our current host. With that HIE, our reach...
Login or Create an Account to see details.
Operations
The trainers are not educated. We end up doing most of the training here. I have actually stopped...
Login or Create an Account to see details.
Product
The system is easy to use. If we are looking for something in a patient’s chart, it is very easy to...
Login or Create an Account to see details.
Product
I think Epic's system has almost all functionalities present. I don't think there is something we...
Login or Create an Account to see details.
Product
We are doing much better with Epic's system. The charting is much better, but we sometimes get...
Login or Create an Account to see details.
Loyalty, Operations
We are learning that going with Epic's system is a huge undertaking. We didn't understand how much...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR really is pretty easy to use as an end user. I find it...
Login or Create an Account to see details.
Operations
We were getting a new doctor up and running on Epic, and the host wasn’t very supportive. We are...
Login or Create an Account to see details.
Relationship
Anytime we have a question, there is a way to submit the help request online if we have a problem....
Login or Create an Account to see details.
Product
The reporting features in Community Connect EpicCare Ambulatory EHR need to be improved because they...
Login or Create an Account to see details.
Loyalty, Product
There are little things I want to change in the EHR. When we are closing out at the end of the day,...
Login or Create an Account to see details.
Loyalty, Product
From Epic, I would really like to see automated patient text messages. There is something...
Login or Create an Account to see details.
Product
There are occasional times when Epic's system seems to just slow down, and we can't get from screen...
Login or Create an Account to see details.
Relationship, Operations
When we do implementations, I reach out a lot of times to my liaison or the IT department. The IT...
Login or Create an Account to see details.
Product
As far as outcomes go, Epic gets us to the point where we can meet our measures and keep moving forward....
Login or Create an Account to see details.
Operations
It helps if the customer has a superuser who can walk people through things. Also, when we get...
Login or Create an Account to see details.
Relationship
Epic notifies us of changes by putting banners up on the screens when we sign in that tell us what...
Login or Create an Account to see details.
Relationship, Product
Our host site has been expanding further away from us. They want everything to be on one ecosystem,...
Login or Create an Account to see details.
Relationship, Operations, Product
Our host site has done a lot of upgrades and changes. Those changes are fine, but some of them have...
Login or Create an Account to see details.
Product
I would buy the solution again, but not because I think it is the greatest system. I love the...
Login or Create an Account to see details.
Operations
Until recently, the training we received was second to none. However, our host site now has a new...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is very easy to use, but there are so many ways that users...
Login or Create an Account to see details.
Product
It is very easy for us to do our end-of-day reports in the system, and the system is up and running...
Login or Create an Account to see details.
Product
I would like to see more streamlined document signatures through the patient portal, telephone...
Login or Create an Account to see details.
Relationship
Things with the product have gotten much better than they used to be. The actual engagement with the...
Login or Create an Account to see details.
Relationship, Operations
There is an issue with the host team resolving tickets. Communication needs to be accelerated to...
Login or Create an Account to see details.
Operations, Product
Getting documents is clunky in the system, and the current architecture is going to remain clunky...
Login or Create an Account to see details.
Product
The product is good for a practice that wants to operate exactly how we operate. It is not great for...
Login or Create an Account to see details.
Preferences