Community Connect EpicCare Ambulatory EHR
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CMO

Relationship, Value

Epic promises everything, but with the service and changes, for example, they can do things...

Aug 2023
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CMO

Operations, Product

There is definitely a learning curve and some challenges when using the product.

Aug 2023
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CMO

Product

We like the ability to share information between different providers and clinics on Community...

Aug 2023
||
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Manager

Product, Value

There is a lot of automation in the system. There is more automation in the EHR from a billing...

Aug 2023
||
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Manager

Relationship, Operations

Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...

Aug 2023
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CIO

Relationship

We are part of a Community Connect site, so we are dealing with our host more than we are dealing...

Aug 2023
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Manager

Product

One of the Community Connect program’s biggest strengths is its ability to connect us with others....

Aug 2023
||
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Manager

Relationship

Epic's tool is wonderful; although it is not always user friendly, it is always there to support us....

Aug 2023
||
(0)
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Manager

Relationship

Our Community Connect host site has been very responsive. They research issues to try to find viable...

Aug 2023
||
(0)
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Manager

Relationship

Our Community Connect host site has limited resources available to us to correct any issues, so...

Aug 2023
||
(0)
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VP/Other Executive

Operations

We struggle to train people on the system. Our people have to be trained through our host site, but...

Jul 2023
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(0)
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VP/Other Executive

Relationship

The support that we get from our host site varies. Sometimes, if our issue is very easy, our host...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Our host site is changing their support model. We have a BFF who we meet with on a regular basis,...

Jul 2023
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(0)
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VP/Other Executive

Relationship

There has been a change in leadership at our host site, and there hasn't been a smooth handoff....

Jul 2023
||
(0)
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VP/Other Executive

Product

A lot of organizations in our community use Epic's systems, so we would like to be able to continue...

Jul 2023
||
(0)
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VP/Other Executive

Product

We have some issues with the system connecting with some of our existing equipment, and it takes us...

Jul 2023
||
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VP/Other Executive

Product

There are some population health things that we would love to be able to easily do, and we thought...

Jul 2023
||
(0)
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VP/Other Executive

Operations

The implementation has been good, but we are still working through a lot of kinks. We have an access...

Jul 2023
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VP/Other Executive

Loyalty

I have confidence that the EMR will help us get where we need to go. It has reduced some pain points...

Jul 2023
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CEO/President

Relationship

I have never asked our Community Connect host to promise us anything. We set timelines that are...

Jul 2023
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CEO/President

Relationship

I love our Community Connect team. They are super helpful and responsive. If I needed something and...

Jul 2023
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Director

Relationship

Keeping promises has not been an issue, but our host doesn’t keep timelines 100% of the time. The...

Jul 2023
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Director

Operations

Our host site has great initial training, but the ongoing training could be a little more effective...

Jul 2023
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Director

Product

There are multiple ways to do the same thing in Epic's product. The product does amazing things, but...

Jul 2023
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Director

Relationship, Product

The host is great at delivering new technology to us. Overall, the product very much does what we...

Jul 2023
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Physician

Product

Epic makes attempts to optimize the workflow in Community Connect EpicCare Ambulatory EMR, and that...

Jun 2023
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Physician

Relationship, Product

It can take a long time to make improvements in Community Connect EpicCare Ambulatory EMR, but that...

Jun 2023
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Physician

Product

There is a lot of intrusiveness in the reminders in Community Connect EpicCare Ambulatory EMR. The...

Jun 2023
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CEO/President

Product

Our ability to make changes to the product meets about 70%–75% of our needs. The issue is the setup....

Jun 2023
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CEO/President

Relationship

We have access to our host's people, but they are not able to help us in a timely manner. We are...

Jun 2023
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CEO/President

Relationship, Product

I would like our host to hire somebody who understands our type of organization. There are...

Jun 2023
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CEO/President

Culture, Operations, Product

In terms of whether the product works as promoted, it is hard to know how the product works when...

Jun 2023
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CEO/President

Relationship

The technical support from the host is limited because the individuals also have multiple other...

Jun 2023
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CEO/President

Operations

Our host needs to streamline the process for helping external organizations to integrate within...

Jun 2023
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Manager

Product

Community Connect EpicCare Ambulatory EMR is a good system. It is very in depth and has some really...

Jun 2023
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Manager

Product

Community Connect EpicCare Ambulatory EMR can’t integrate with everybody’s specialty, but Epic is...

Jun 2023
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Manager

Relationship

All of Epic’s support is excellent. If we call the helpline or go online and put in a ticket, the...

Jun 2023
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Manager

Operations, Product

We had a really big upgrade in Community Connect EpicCare Ambulatory EMR, and I was hearing about...

Jun 2023
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Manager

Operations, Product

One frustrating thing about Community Connect EpicCare Ambulatory EMR is that when somebody is...

Jun 2023
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Manager

Operations

Epic’s training is very good. I sometimes feel like the training is overboard, but at least the Epic...

Jun 2023
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Manager

Product

When we started with Community Connect EpicCare Ambulatory EMR, we were under the impression that it...

Jun 2023
||
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CEO/President

Product

Some of our providers work at different institutions and use different EMRs. All of those providers...

May 2023
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Director

Product

I like that the product is integrated into our host facility and other facilities so that we can see...

May 2023
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Director

Product

There are more reports now in the product, but I haven’t used them much. I have grown to like and...

May 2023
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(0)
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Director

Relationship, Operations, Product

Sometimes the vendor rolls out upgrades that don’t really help us. I just get a little annoyed when...

May 2023
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Manager

Loyalty, Operations, Product

The documentation in the system is really smooth. We have many physicians using a microphone to...

May 2023
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Manager

Product

We would like to see the system look at the INR. When we have to change medications, we struggle to...

May 2023
||
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Director

Relationship

Our host sometimes takes a while to keep their promises, but we make requests that cannot be done,...

May 2023
||
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Director

Relationship

Our host’s support is lacking. We have to go through so many layers.

May 2023
||
(0)
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Director

Operations, Product

Epic has a lot of processes in place before upgrades happen. They do a lot of testing and measure...

May 2023
||
(0)
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Director

Product

A lot of users are frustrated with Epic's system. They have to make many clicks for a 15-minute visit....

May 2023
||
(0)
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Manager

Product

There is certainly a lot of information in Epic's system. It has better response times than our...

May 2023
||
(0)
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Manager

Product

We have had issues with the EMR's complexity. There are some things we have to do manually that we...

May 2023
||
(0)
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Manager

Relationship, Operations, Product

There is a lot of information on the Epic user website, but I find it overwhelming. It is hard to...

May 2023
||
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Manager

Product

Several organizations have Epic's software in our area, and our doctors go to a variety of hospitals...

May 2023
||
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Manager

Relationship

We recently reached out to one of the higher-ups of Epic and got a good response. The Community...

May 2023
||
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Manager

Relationship

Our host could provide more consistent and timely responses to issues. We have spent a lot of time...

May 2023
||
(0)
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Director

Relationship, Product

Anything that we want to be done always seems to be a very low priority to our host. We do a ton of...

Apr 2023
||
(0)
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Director

Loyalty, Operations, Product

Our host implemented Epic's system before the foundation system existed. They have things that are...

Apr 2023
||
(0)
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Director

Relationship, Operations

If we had ongoing meetings with our host and some transfer of knowledge, things would be a lot...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

We have some major gripes regarding the system. The providers like it, but for the support staff, it...

Apr 2023
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(0)
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Analyst/Coordinator

Product, Product

It is lovely to have a community record. One of the benefits of the system is that because we can't...

Apr 2023
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(0)
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Analyst/Coordinator

Product, Product

I wish the solution would allow affiliates to have more control over what is added to the system....

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Value, Value

Our host is offering us a generic portal that may or may not fit with our specialty, and they are...

Apr 2023
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(0)
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Director

Relationship

One of the things that Community Connect has done to me from a professional standpoint is turn me...

Apr 2023
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(0)
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Director

Loyalty, Relationship

Our organization has access to the same user tools that talk about what is coming in future releases...

Apr 2023
||
(0)
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Director

Relationship

The product is workstream dependent. The host account executive and I have a really tight...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

A big issue that we have is coordinating with our own IT team. We have a contract with an IT firm,...

Apr 2023
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VP/Other Executive

Relationship

Our Epic BFF is very conscientious and will definitely run things down.

Apr 2023
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(0)
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VP/Other Executive

Product

We like the integration with the community. We really try to do all of the work for our patients, so...

Apr 2023
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(0)
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VP/Other Executive

Operations

Epic's system has become the standard in our community, so it is easier for people to come work with...

Apr 2023
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(0)
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Manager

Product

There is a lot that we love about Epic's system, and most of the things we love about it are across...

Apr 2023
||
(0)
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Manager

Product

We always have a lot of enhancement requests. There aren’t big flaws within the system that we need...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have a lot of patients that are being cotreated at other facilities in and around our area, and...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product has been great for our facility and has really helped with linking our clinic and our...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Some of the improvements I would like to see in the system are cosmetic. I would especially like to...

Apr 2023
||
(0)
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Manager

Product

The clinical workflow in the system for both the nurses and the doctors is very efficient. Having...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

Our host tries to notify us about upgrades and gives us training, but so many times, our staff...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

If our host knows about a problem, they are proactive. Sometimes we know something before them, but...

Mar 2023
||
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CMIO

Loyalty, Product

The biggest limitation with our instance of the product is that I know there are population...

Mar 2023
||
(0)
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CMIO

Loyalty

We are switching to Community Connect with another host site. We already have a relationship with...

Mar 2023
||
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CMIO

Loyalty, Relationship

The actual product is great; our issue is mostly with our host’s support. I have up-to-date...

Mar 2023
||
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Manager

Product

We have high satisfaction with Community Connect EpicCare Ambulatory EMR. Providers are still...

Mar 2023
||
(0)
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Manager

Relationship, Product

We have regular updates. Everything has been great. Our host does a very good job of delivering new...

Mar 2023
||
(0)
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Manager

Operations, Product

Community Connect really does meet all our needs. I have had multiple go-lives for the product, and...

Feb 2023
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(0)
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Manager

Product

I would like to see better and easier reporting systems in Community Connect. I do know and like the...

Feb 2023
||
(0)
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Manager

Relationship

The support has gotten better. Ticket responses have been quicker. If I file a ticket, I usually...

Feb 2023
||
(0)
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Manager

Operations

In terms of building a new Community Connect partner, I believe that our host site could have gotten...

Feb 2023
||
(0)
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Manager

Relationship, Product

Our host site's support has gotten a lot better in terms of reports and analytics. We used to have...

Feb 2023
||
(0)
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Manager

Operations

Our host could have more communication when onboarding new employees in Community Connect. My...

Feb 2023
||
(0)
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Manager

Relationship

Our BFF is very responsive, receptive, available, and responsible. We meet with them frequently, and...

Feb 2023
||
(0)
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Manager

Operations, Product

I feel like the solution was built for hospital systems and then adapted for outpatient clinics. We...

Feb 2023
||
(0)
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Manager

Loyalty, Relationship

My satisfaction with the system is definitely going up. A lot of improvements have been made to the...

Feb 2023
||
(0)
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Director

Loyalty, Product, Value

I see the system's capabilities, and that drives my frustration. Seeing that we can do so much more...

Feb 2023
||
(0)
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Director

Product

What we have seen from Epic has been good in terms of functionalities and capabilities. We only want...

Feb 2023
||
(0)
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Director

Product

As clinical needs changed, we weren't able to shift quickly. We had to have builds. Our host refused...

Feb 2023
||
(0)
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Director

Product

On the billing side, everything flows into the host’s main billing hub instead of into our physician...

Feb 2023
||
(0)
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Director

Relationship, Value

We have a very responsive advocate, but they can't necessarily govern the changes we want. Epic's...

Feb 2023
||
(0)
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Director

Product

Our host is very restrictive. People I work with find our instance of EpicCare Ambulatory EMR...

Feb 2023
||
(0)
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Director

Product

Our providers say they moved from a Toyota Camry to a Lamborghini when we switched from our previous...

Feb 2023
||
(0)
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Director

Product

I am satisfied with our day-to-day because the system gets the job done. Providers can put in...

Feb 2023
||
(0)
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Director

Relationship, Product

Without fail, there is always something in an upgrade that breaks down on the back end, and we end...

Feb 2023
||
(0)
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Director

Culture, Value

In a perfect world, we wouldn't have to use and pay for a second solution for contract management...

Feb 2023
||
(0)
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Director

Relationship

When we need changes, we depend on analysts to make changes, and they don't always have a clear-cut...

Feb 2023
||
(0)
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Director

Relationship, Operations

One of the people who was the most help has left the organization. So there has been a learning...

Feb 2023
||
(0)
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Director

Relationship, Operations

We are trying to shore up things we can see in the system, but we don't always know how to do that....

Feb 2023
||
(0)
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Manager

Product

One thing about Community Connect EpicCare Ambulatory EMR is it is nice to be able not only to...

Feb 2023
||
(0)
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Director

Relationship, Product

When we ask to run a report on a specific physician for a specific range of codes, our host site can...

Feb 2023
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(0)
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Analyst/Coordinator

Product

I understand Epic is always having to upgrade and make changes to the EMR, but sometimes there are...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

When there is an issue, we have to go through a lot of red tape to get anything approved.

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Something I like about the system is the community service. We are able to see multiple clinics and...

Feb 2023
||
(0)
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Manager

Relationship

We have not gotten adequate support from Epic. There are certain departments that never have any...

Jan 2023
||
(0)
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Manager

Product

We are functioning how Epic told us we would function, but not well. The EpicCare software is not...

Jan 2023
||
(0)
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Manager

Relationship

I absolutely love and enjoy the EpicCare product, but I do not like how it is being managed. If...

Jan 2023
||
(0)
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Nurse

Product

The system's ease of use seems to have gotten better in the last few years. However, that may be...

Jan 2023
||
(0)
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Nurse

Product

Everyone is still struggling with a layout change to part of the system. Those layout changes make...

Jan 2023
||
(0)
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Director

Relationship, Product

When we started with the product, there were a lot of glitches that we had to work with....

Jan 2023
||
(0)
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Director

Relationship

Sometimes the support team takes a little time, but they are very efficient and responsive. They...

Jan 2023
||
(0)
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Director

Operations

We are more than satisfied with the training we received. We were already used to the Epic system,...

Jan 2023
||
(0)
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CEO/President

Relationship, Product

I have very little access to Epic, and when I do contact Epic with an issue, I am rapidly referred...

Jan 2023
||
(0)
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CEO/President

Relationship, Product

The product's major strength is its analytics, but the product is severely hampered by the way our...

Jan 2023
||
(0)
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COO

Relationship, Product

When there is a new feature being added, sometimes we don't find out about it before it is...

Jan 2023
||
(0)
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COO

Relationship

Our host does everything they say they will do, but not always in a timely manner.

Jan 2023
||
(0)
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COO

Operations

Our host's biggest opportunity for improvement is in the transfer of training materials. A lot of...

Jan 2023
||
(0)
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COO

Culture, Product

The system works as expected. The product is not perfect, but it is good.

Jan 2023
||
(0)
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COO

Product

Some dashboards are unavailable to us in our current state, but our host has those dashboards. We...

Jan 2023
||
(0)
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COO

Relationship

It would be super helpful if we had dedicated analysts who understood the unique nature of our...

Jan 2023
||
(0)
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COO

Relationship

Our host uses a distribution list, but we are no longer receiving messages. Sometimes things happen...

Jan 2023
||
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COO

Relationship

I would love a partnership from Epic that would help Community Connect partners share best practices...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

We started the project before the COVID-19 pandemic and did the project during the pandemic. That...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

We have a few customizations in EpicCare Ambulatory EMR. One customization got broken after an...

Jan 2023
||
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Analyst/Coordinator

Operations

The transition from any EHR software to another is difficult because we have trouble transitioning...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have some machines that have technological issues. We have to find weird workarounds. Everything...

Jan 2023
||
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Analyst/Coordinator

Relationship

Our host is very responsive. They have an online presence. I can message them and get a live chat in...

Jan 2023
||
(0)
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Analyst/Coordinator

Product, Value

Everybody says the system's biggest strength is data sharing. When we pull up a patient's chart, it...

Jan 2023
||
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Analyst/Coordinator

Relationship, Product

Epic reportedly has more than the 50% of the market share in the US, so they have to keep as many...

Jan 2023
||
(0)
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CIO

Product

Community Connect EpicCare Ambulatory EMR has been a great application for our clinical users. The...

Jan 2023
||
(0)
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CIO

Relationship

Our host site does a good job maintaining the system and taking upgrades when they are available....

Jan 2023
||
(0)
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CIO

Relationship, Product

One of our host’s weaknesses is their communication with their Community Connect sites. That becomes...

Jan 2023
||
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VP/Other Executive

Relationship

Our primary contact from our host tries their hardest, but they don’t meet our needs. That person is...

Dec 2022
||
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VP/Other Executive

Relationship, Operations

We would like our host to deliver on what they said they were going to do. Also, they could improve...

Dec 2022
||
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VP/Other Executive

Relationship, Operations

Our contact people listen, but they can't do anything. We have a lot of unmet needs with support. We...

Dec 2022
||
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VP/Other Executive

Operations, Product

Our biggest issue is that a number of reports have not been built for us. Our business office is...

Dec 2022
||
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VP/Other Executive

Product

We haven't had the system long enough to measure long-term quality, but we know that the product has...

Dec 2022
||
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VP/Other Executive

Product

There are many groups in our organization that the product is working well for. The product is user...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Product

The product is not perfect with some of the workflows, but it is pretty good. MyChart has been super...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

The vendor does a really nice job of sending out memos and information about upcoming upgrades or...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Operations

The more we learn and the longer we are on the product, the better things will get for us.

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Product

We have access to our counterparts at our host's organization, and they are responsive. But our...

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Product

We don’t have reports for any external things so that we can navigate new patients or do anything...

Dec 2022
||
(0)
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VP/Other Executive

Operations

In any IT implementation, there are always hiccups, and we anticipate that there are going to be...

Dec 2022
||
(0)
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VP/Other Executive

Product

We are not able to build out work queues and workflows based on our clinical needs. We are very...

Dec 2022
||
(0)
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VP/Other Executive

Relationship, Operations

Our host’s team was reluctant to go back to Epic directly, and we don't contact Epic directly. Our...

Dec 2022
||
(0)
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VP/Other Executive

Operations

As far as customization goes, we were often told in the beginning that if we wanted to customize or...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

We were hoping we could do customization, but now we are out of at-the-elbow support. We wanted to...

Dec 2022
||
(0)
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Manager

Operations, Product

The product is not a good product at all for our specialty. Another product is 10 times better. I...

Dec 2022
||
(0)
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Manager

Operations

We went live during COVID-19, and the go-live was a disaster. Our host didn't send people out...

Dec 2022
||
(0)
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Manager

Relationship

The system is very cumbersome. It is not user friendly. Our host's support team is slow and not...

Dec 2022
||
(0)
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Manager

Relationship, Product

Epic has been working on things for ten years, and it takes one to two years to get tiny little...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

Epic is always making things better, and we always have new suggestions for things they could do....

Dec 2022
||
(0)
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VP/Other Executive

Operations, Product

There is a learning curve for the product, and it takes time to learn to use the product for sure....

Dec 2022
||
(0)
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CIO

Product, Value

There is a good bit of flexibility in the product and how it uses multiple work queues. We are more...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

We get a lot of support from our host, and they provide us with many benefits to help our cause.

Dec 2022
||
(0)
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VP/Other Executive

Operations

Most of the changes the host makes don't really apply to us. I don't like that our receptionist has...

Dec 2022
||
(0)
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CIO

Operations

The upgrade process and the upgrades made to Epic's system have been fine, but the implementation...

Dec 2022
||
(0)
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CIO

Relationship

Nobody at our host facility ever asks what our future needs are and how they can help meet them. We...

Dec 2022
||
(0)
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Physician

Operations

Epic only gives us the product, and we have to make our own training. We don't get training; we only...

Dec 2022
||
(0)
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Physician

Operations, Product

When Epic pushes out upgrades, they don't do enough testing, and things are often broken during the...

Dec 2022
||
(0)
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Manager

Relationship, Value

Epic reaches out and gets things fixed by addressing them proactively through our host site. When...

Nov 2022
||
(0)
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Manager

Product

I like that the system is fairly intuitive as far as EMRs go. It is not usually hard to find what we...

Nov 2022
||
(0)
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Manager

Loyalty, Product

Integration with Epic's system is very difficult because of security reasons. There are a lot of...

Nov 2022
||
(0)
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Manager

Product

Epic has a great product, but I wish there were more things we could perform, such as...

Nov 2022
||
(0)
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Director

Loyalty, Product, Value

Our coders have had a lot less in their buckets since we moved to Epic's system. The solution has a...

Nov 2022
||
(0)
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Director

Product

A lot of multispecialty ambulatory things can cause struggles when it comes to EMRs, but we don't...

Nov 2022
||
(0)
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Director

Operations, Product

Before an upgrade, our host site gives us materials and upgrade information from Epic. However, that...

Nov 2022
||
(0)
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 or  to see details.

Director

Operations

Our host site's initial training was really good, but their ongoing training hasn't been as good. If...

Nov 2022
||
(0)
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 or  to see details.

Director

Relationship, Product

Our host site's delivery of new technology is slightly late sometimes. It is a little slower than we...

Nov 2022
||
(0)
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 or  to see details.

Manager

Operations, Product, Value

Interfaces with EKG machines or ultrasounds have to be built separately and require a considerable...

Nov 2022
||
(0)
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 or  to see details.

Director

Relationship

We have a person at Epic who we can contact directly. That person is always responsive.

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship, Product

We often wait for changes that our team could probably do pretty quickly, such as changing...

Nov 2022
||
(0)
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Director

Relationship, Operations, Product

We don't know how to attach all of our documents to electronic messages in the system. We have asked...

Nov 2022
||
(0)
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 or  to see details.

Director

Product

It can sometimes be a struggle for us to pull all of the data that we need from the system into our...

Nov 2022
||
(0)
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 or  to see details.

Manager

Product, Value

Community Connect EpicCare Ambulatory EMR is an excellent tool that we probably wouldn’t have been...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship

Epic keeps all of their promises, but the time frame may not fit into the original time frame that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The users that have utilized Epic's system previously have no problems using it. For users who are...

Nov 2022
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

I feel that we have great support from the host, and I have a good relationship with our host....

Nov 2022
||
(0)
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 or  to see details.

Manager

Product

We had another EMR before this one, and we had some nuances within that system that we miss. As...

Nov 2022
||
(0)
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 or  to see details.

Manager

Product, Value

The product allows us to connect and see who the patients and providers are and notes and things...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

Our host nickel-and-dimes us for everything. The amount of money we are paying is much higher than...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

Community Connect has been a huge letdown. We thought that Epic's system was the premier product,...

Nov 2022
||
(0)
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 or  to see details.

CMO

Loyalty

The integration and the transfer of data have been extremely poor. One big reason that we decided to...

Nov 2022
||
(0)
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 or  to see details.

CMO

Relationship, Operations, Product

The Community Connect system has been a big problem for the providers. The solution has made it...

Nov 2022
||
(0)
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CMO

Product

If I go to the hospital, I don't have the preop navigator button, so I can't place case requests for...

Nov 2022
||
(0)
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 or  to see details.

CMO

Operations

My billing people gave our host tons of data around our billing process. All that data was taken,...

Nov 2022
||
(0)
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 or  to see details.

CMO

Relationship

We put in tickets, and they are open for months and months. People have given up and would like to...

Nov 2022
||
(0)
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 or  to see details.

CMO

Operations, Product

The system has the capabilities, but the build has not been done properly. For example, in primary...

Nov 2022
||
(0)
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 or  to see details.

CMO

Loyalty, Relationship

We have access, but it is not getting us anywhere. We have partners. We know who our Community...

Nov 2022
||
(0)
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 or  to see details.

Physician

Operations, Product

We would like to see more robust EMR builds so that we can have messaging or modes of communication...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Operations

We intend to use Epic's software in the future. A lot of our doctors are complaining because the...

Nov 2022
||
(0)
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 or  to see details.

Physician

Relationship, Value

Our tangible outcomes have gone down because of decreased function and because we have no authority...

Nov 2022
||
(0)
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 or  to see details.

Physician

Product, Value

The most valuable part of using Epic's software is the Community Connect program. Through that...

Nov 2022
||
(0)
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CFO

Relationship, Operations

I don't know all of the reports that are available in the system. When I ask our host site...

Nov 2022
||
(0)
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CFO

Operations

I once participated in one of our host site's training sessions and asked the trainer a simple...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

There are some things that we would like to see from our host site in the future. One of those...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Value

It would be a complete exaggeration to say that things started off well with our host site. We...

Nov 2022
||
(0)
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 or  to see details.

CFO

Relationship, Operations

Our host site has a fixed number of staff members, so when we need them to do something quickly,...

Nov 2022
||
(0)
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CFO

Culture, Product

We don't have full access to some of the solution's features because we are a Community Connect...

Nov 2022
||
(0)
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 or  to see details.

CFO

Culture, Value

Our host site charges us for a lot of things that we don't think they should charge us for, but we...

Nov 2022
||
(0)
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 or  to see details.

Manager

Product

We would change things in the system if we could. I can’t stand it when there are upgrades because...

Nov 2022
||
(0)
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 or  to see details.

Manager

Operations

Our host does offer training for the Epic system on anything that we need. They are there for that,...

Nov 2022
||
(0)
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Manager

Product

The EMR works the way that we were told it would work, but I don’t know that we like it. I wish that...

Nov 2022
||
(0)
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Manager

Loyalty, Relationship, Product

Things are never going to change; we are always going to use the Epic system. Once someone is on an...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I like the sharing of information between practices through Community Connect. The drop-down menu...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Epic’s training is lackluster at best. There are tons and tons of classes, but it is a super big...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Product

We have some trouble with our lab orders in the system. It can get a bit sloppy between procedures...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Relationship

Epic’s people who answer the phone are great. They try to help us the best they can.

Oct 2022
||
(0)
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CEO/President

Operations, Product

Training and reporting are problem areas with Epic. I don’t have a lot of ability to run reports any...

Oct 2022
||
(0)
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Director

Relationship

First and foremost, what we need from our host is better reporting and dashboard training. They also...

Oct 2022
||
(0)
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Director

Relationship

Our host’s IT people are great. They do the best that they are allowed to do, but our host’s legal...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

We have absolutely no executive support anymore. We have access to our counterparts, but we only get...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our host is very reasonable with their monthly fees as long as what we want is in standard operating...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our host will close support tickets that we don’t know about, and then they work on the tickets...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

When I talk to people about Community Connect, I am very frank, and none of those people have chosen...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship, Product

The things that stand out most about Epic are the transparency of their patient record and the...

Oct 2022
||
(0)
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 or  to see details.

CIO

Product

The product provides fully integrated solution trades with other organizations that are using the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system has been pretty good. The only issue has been the limited number of providers that are on...

Oct 2022
||
(0)
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Director

Product, Value

In the product, there are too many ways to do the same thing. The system needs to be streamlined and...

Oct 2022
||
(0)
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CEO/President

Culture, Relationship

There are things that we were led to believe by our host that didn't come to fruition, like rollouts...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Relationship

When our host sends an upgrade, we are given a warning that it is going to happen. We are in contact...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Operations, Product

It is sometimes hard to understand why some upgrades are made. The Epic upgrades seem to move...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Relationship

We have phone, text, and email access to our host’s support people, and they respond fairly quickly....

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

We have to go through a lot of different hoops to be able to get support.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

At a high level, things are going very well. We have a very good relationship with our host; we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We don't do a lot of customizations that our host doesn't do themselves, but if we have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We do our own training, but I am highly satisfied with the training. If somebody at our institution...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I have been through a few upgrades, and our host gives us plenty of notice. They tell us what has...

Oct 2022
||
(0)
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