Community Connect EpicCare Ambulatory EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Epic has implemented some things recently that are going to be helpful to us, like DAX Copilot,...
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Operations
Our host could provide slightly more education, tip sheets, and things when they upgrade. There have...
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Value
We are nickel-and-dimed by Epic. It would be much more beneficial if any needed maintenance were...
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Product
Epic needs to reduce the number of folders that go to the physician's In Baskets in Community...
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Relationship
Our support people for Community Connect EpicCare Ambulatory EHR have been pretty quick, and our...
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Loyalty
We are using Community Connect EpicCare Ambulatory EHR for our ambulatory surgery centers because...
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Product
We need better reporting in Community Connect EpicCare Ambulatory EHR. Trying to drill down on...
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Product
Some of our more well-seasoned users can zip around and figure things out very quickly in Community...
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Operations
The challenges that we have aren't with the product but with the host site. Communication is a major...
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Loyalty, Relationship, Product
Referrals are an area that would be amazing to go after and improve. I believe that Epic has things...
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Relationship, Product
It is really nice that we can run our ideas past our host site to get their thoughts and opinions...
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Relationship, Product
The organization I worked at previously had their own instance of Epic's system, and there are a lot...
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Product
Community Connect EpicCare Ambulatory EHR functions very well.
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Product
The solution is very thorough and effective in meeting our needs. It keeps us well-connected with...
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Relationship, Operations, Product
There is good communication about what is coming in the upgrades from our host, but sometimes it...
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Operations
Training is offered to us. If we reach out for training, we may not get it immediately, but we can...
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Product
The integration piece of the solution is very effective and helpful. There are times when the format...
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Product
The solution is a complex system, but once our users get into patterns, it goes well. There is...
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Relationship
There seems to be good support from our host, but we recently had a change in the system that...
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Product, Value
Some of the tangible outcomes we have had from using the solution are that we are able to pull data...
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Loyalty
I’m optimistic about the future because we are always seeing new changes that are coming. AI is...
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Product
I would like to see improved quality by making sure that the nurses and providers are entering the...
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Loyalty, Product, Value
The product works really well. We are doing an overhaul regarding workflows because it has been...
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Value
The host charges for every little thing. We use a help desk service with them. We pay them by the...
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Relationship, Product
I would choose Epic again for a couple of reasons, like the interoperability, the information...
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Relationship
We get our customer support through our host site, not Epic, and we have a lot of problems with...
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Loyalty, Product
We need more integration with our payer platform to really reduce the incredible duplication of work...
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Loyalty, Product
We are still growing and learning all of the ways to use the product best, and it is a...
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Operations, Product
I would tell someone curious about Epic that the ability to personalize at an organizational level...
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Value
We do get charged for each module and new tool by our host, but they are working on how to roll up...
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Loyalty, Product
Interoperability is why I want to keep Epic. Pretty much our entire ecosystem is on Epic, so that is...
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Loyalty
Before we went on our first EHR, we tried to look at Epic's systems, but we were too small for them....
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Relationship
Epic is constantly making improvements. We always have ways to submit ideas, and that is great. I...
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Product
We were on a different EHR before we moved to Epic's EHR. Some things I really enjoy about the...
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Relationship, Product
With the system's interoperability, we have quite a few different ties to other outside entities....
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Relationship
We want Epic to actually invest in the user experience. I'm sure they have a bunch of developers and...
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Loyalty
We chose Community Connect EpicCare Ambulatory EHR because a hospital in our area switched to Epic...
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Operations
Our host really struggled to provide high-quality training. They had some trainers that didn't show...
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Operations, Product
Community Connect EpicCare Ambulatory EHR is excessively complicated in ways it doesn't need to be...
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Operations
We had a medium experience with implementing Community Connect EpicCare Ambulatory EHR. The...
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Relationship, Product
Epic has a long way to go in terms of really understanding how to make the outpatient workflow...
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Relationship, Product
Being able to access community records has been very helpful.
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Product
The areas of opportunity for Epic are in billing. For example, voiding a claim removes all history...
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Product
We have been on Epic's system for a few years, and for the most part, the product is probably above...
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Culture, Relationship, Operations
Recently, someone from another of our host site's Community Connect sites told me that when they...
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Loyalty, Relationship, Operations
We are a specialty practice, and we have started doing a big thing in the time that we have been on...
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Relationship
Our host site has gone through layoffs, and their IT department is very stressed. We have doctors...
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Relationship
Since we are a Community Connect site, the work that we want to try to accomplish must go in the...
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Relationship
Right now, there is an API that is used by a partner organization for a project we are involved in....
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Relationship, Product
I don't know why Epic isn't at the forefront of trying to design something that could fit with grant...
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Relationship
We do have some really good, helpful analysts from our host site; the analysts have been...
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Product
Community Connect is not friendly for our specialty.
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Operations
Our host site handles the initial training with all new users, but their ongoing training is a lot...
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Product
My biggest challenge is convincing my physicians that as much as they might hate Community Connect...
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Product, Value
The system is just shy of being perfect in terms of my expectations. I have been pretty impressed...
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Loyalty
We have a product from another vendor that is supposed to record conversations between providers and...
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Relationship
Our host site can send things up the flagpole. They often can't solve certain issues for security...
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Operations
Some advice that I would give someone implementing the system is that I don't know whether there is...
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Product, Value
There are always other applications out there that we are not building interfaces or integrations...
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Relationship
It is really hard to understand exactly what the host means. They have their own jargon, and we...
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Operations, Product
Our host has a very nice repository of information where we can go and seek things on our own time....
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Product
The system has a lot of great functionality that helps to ensure that we can follow the workflows...
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Operations, Product
We are finally at a place where things seem to be smoother with Epic. Getting to this point was a...
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Loyalty
Our host does do a pretty good job of sending out messages when there are issues. I know our host is...
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Operations, Product
There are so many tools within Epic's platform that we can use to do reporting, and that is amazing...
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Culture, Value
I was part of a lot of the calls with our host during the setup, and we felt like every little...
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Loyalty
We are a part of an ACO with other community health centers across the state. The majority of us...
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Product
I wish Epic would learn how to change some things, specifically with sharing data. We are a...
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Relationship, Operations, Product
Any feedback that isn't positive from our doctors isn't related so much to the system as it is to...
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Relationship, Operations
We have challenges with being a Community Connect partner and working with the host hospital. Epic...
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Operations
Everybody could have done better in the implementation. We tried to follow the Epic instruction...
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Value
There are a number of opportunities to clean up the system, build it out, and make it more efficient...
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Product
We like that everything is in one system. The continuity of seeing the patient all the way through...
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Operations
Our biggest problem was the go-live. We went live during the pandemic, and the host team members...
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Relationship, Product
We have to go through an approval process to get any changes made, and there is usually a timeline...
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Product
Overall, we are happy with the product. The product is definitely robust; it is way more robust than...
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Product
The one complaint I hear from the nursing staff is the amount of work that they have to put in on...
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Relationship
One of our leadership people often asks our host what is possible in the solution. Our host often...
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Loyalty, Product
Epic is just really dominant in this market, and most providers see the Epic solution as the highest...
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Operations
We thought that the system was what it was. We found out later through a consulting firm that we...
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Culture, Loyalty
I think my overall satisfaction will be higher a year from now. We have been on the product for a...
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Loyalty
Our dissatisfaction is more a result of the fact that we are piggybacked on our host’s license for...
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Operations
It is hard to compete with the training that we received. We were forced to get our trainers...
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Operations, Product
If there were an EHR out in the world that was simple and easy to navigate, that EHR would probably...
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Relationship
As far as getting support goes, there are so many moving pieces, whether our host provides the...
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Operations
When we implemented the solution, part of the challenge was that we wanted certain modules that our...
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Value
The solution is so expensive. For what the software is, what we spend on it is truly just...
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Product
The solution goes down a lot. Systems go down for lots of different reasons. Sometimes, these...
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Loyalty, Relationship, Product
When looking at the road map for Epic, we can see that they put a lot of time and money into making...
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Loyalty, Product
The solution could be better. There are all these complexities, different versions, and all these...
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Relationship, Operations
Especially while we were implementing the solution, we had lots of support from our host's team and...
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Culture, Relationship
We have run into situations where our host site has said they could do something but then couldn't....
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Loyalty, Product
If we were in the market, Community Connect would be the tool that we would choose. A lot of this is...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR has been adequate. It served its purpose when we needed...
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Relationship
There is quite an initial learning curve for Community Connect EpicCare Ambulatory EHR. Epic’s...
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Value
If we want to make changes on our ambulatory side of Community Connect EpicCare Ambulatory EHR, the...
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Product
Community Connect EpicCare Ambulatory EHR is very easy to use. There is always room for improvement,...
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Relationship
I am satisfied with the partnership that we have with Epic, and our host site understands our needs...
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Relationship, Operations, Product
Epic does deliver their upgrades as promised. There is a little room for improvement, but they do a...
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Product, Value
Our host doesn’t keep promises around data availability and workable reporting inside of the system....
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Operations
Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...
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Loyalty, Product
We are considering whether we will continue with the system. It is the industry standard. Providers...
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Loyalty, Product
If we were in the market for a new core EHR, Epic's system would be our first choice. Epic's systems...
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Loyalty, Product
Epic's product is very sophisticated. It is intuitive, and the clinical decision support that it...
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Value
The AI movement is really exciting to us, but we may not be able to access new AI features due to...
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Product
Epic is a monster. They have many different modules, and we only use one part of those. I wish that...
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Loyalty, Relationship
Epic is very proactive when it comes to thinking about the future. Their CEO has a mantra about how...
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Loyalty, Product
Overall, I really like the system. It is great. I love how interconnected it is. Conceptually, the...
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Operations
Our host site's training is really good. Our host site is getting better at doing remote and mobile...
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Relationship
The system is big. It has a lot of ins and outs as well as little tangents that we could dive into...
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Product
The only reason I would mark Epic down is that their process for business continuity access is...
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Relationship, Product
There are some things that we want to see in the system, but getting those things is a very slow...
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Product
The product’s biggest strength is its interoperability at this point. There is integration with...
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Product
For improvements in the solution, some increased focus on the In Basket inefficiencies would be...
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Relationship
Usually, we get why our representative is called a BFF. We rarely need to go to them for any...
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Loyalty, Product
Traditionally, Epic has stayed with the core of their EHR platform, but the core technology itself...
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Loyalty, Product
Epic has all of the functionalities that we are looking for. Compared to other vendors out there,...
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Loyalty, Operations, Value
A Community Connect partnership brings down the total cost for institutions. However, if I were a...
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Operations
We have a hybrid setup for our training. Epic gives us content, then our host site develops the...
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Operations, Product
There is no average end user of the system, so the system's ease of use depends on the user's age,...
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Operations, Product
The system's integration is highly dependent on what we put into it. That isn't limited by the...
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Product
Something I like about this solution is that I can look up provider notes from any other provider in...
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Relationship, Product
Whether or not promises are kept is different for Community Connect users. Other people who are on...
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Operations, Product
The scheduling piece of this solution could use some work. I have had other solutions where it was...
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Operations, Product
This solution is not a good product for rehab. It is not user friendly. It feels like it was...
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Relationship, Operations, Value
Epic will tell us that they can do more for us, but I think some of that comes down to cost. We are...
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Loyalty
There are both advantages and disadvantages to Community Connect implementations. We would love to...
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Product, Value
The system has both hurt and helped us. That has been a net positive though. There are a bunch of...
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Product, Value
I am very satisfied with Epic's integrations. Epic is doing a pretty good job. We have had some big...
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Loyalty, Product
Our former EHR was tremendously more customizable and flexible for our needs and experiences than...
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Operations, Product
We have had to change a lot of things in the system in terms of workflows. It took several months of...
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Culture, Product
The system is hard to use. It is really complex, but it does automate and help us out with some...
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Operations, Product
We really struggle with training. Epic is successful in large part because they force everyone to do...
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Product
Housing and tracking referring physician information and driving information to referring physicians...
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Relationship
When we have had direct interactions with Epic, everything has been really strong. Things haven't...
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Relationship
Epic doesn't interact with us directly. They interact with our host site. They include me and some...
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Product
We do get new, itty-bitty upgrades, but it would be nice to have them tested first. When we went...
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Relationship, Operations, Product
If there is an upgrade, if the host organization fixes something in the background, or if they are...
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Value
With our host organization, there is a cost for everything, no matter what. They don't try to avoid...
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Loyalty, Product
When I think about where we were before we came to Community Connect, some things were painful. We...
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Product
Stability with Community Connect is like a nightmare. For example, we have been having this faxing...
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Product
I can't speak for other departments, but Community Connect is user friendly for the things that my...
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Product
I’m wishy washy about whether I would choose to buy Community Connect again. I am 50/50 because the...
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Culture, Relationship, Operations
Our host organization does not keep all their promises. In the beginning, when we went live, we were...
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Relationship
The vendor does not share at all what they are working on or where it needs to go. And when we ask...
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Operations
The product is good. The problem is that the solution is a Porsche, and we are driving it like a...
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Product
I would recommend the product, but there are nuances. Users are going to have that with any product....
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Operations
I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...
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Loyalty, Product
The biggest strength of the solution is the ability we have to collaborate within the solution....
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Relationship, Operations
Epic is pretty good about training if we need it. Epic is usually really good about proactive...
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Operations
Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...
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Operations
We have gone toward more automatic training where we can watch videos. I may be old school, but I...
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Product
When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...
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Relationship
The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...
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Product
One of the system's highlights is its ability to share medical information with patients across...
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Product, Value
If I were to do everything over again, I wouldn't want to get the professional billing piece of the...
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Product
The system's reporting mechanisms can be problematic, especially for private practices. There are...
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Relationship
Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...
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Operations
We do our training online. But I just found out that we actually could be sending our employees to...
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Relationship
What is driving my low satisfaction with the support is when we have to put in multiple tickets and...
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Relationship, Operations, Product
The host implemented something months ago, and it completely failed. They had to go back to the old...
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Culture
We have a contract, and everything is billed according to the contract, so if we request something,...
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Operations
I'm not in the software on a daily basis. I just hear the frustrations from providers and the...
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Loyalty
If our instance of Epic's system could get fixed, the product would be part of our long-term plans....
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Product
The functionality that is lacking is patient engagement and anything to do with engaging. We don't...
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Relationship, Value
I have access to people empowered to solve my problems. When we raise some issues with our host,...
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Loyalty
Previously, we got an email from our host saying that they wanted to delay a certain thing for...
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Culture, Value
I don't have any issues with what the host charges us for the licenses that we utilize from them....
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Operations
I'm not sure that our host even offers training when they do updates, but we always have issues when...
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Operations, Product
I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...
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Relationship, Operations, Product
If we ask Epic to install certain functionalities or change how the system works in a certain...
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Product, Value
There is a constant series of updates that are rolled out enterprise-wide for Community Connect...
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Relationship, Operations, Product
Many times, our host organization does not convey what is contained in an update to the end users....
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Relationship
With our other vendors, there is a representative or director who can actually make things happen,...
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Operations, Product
If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...
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Loyalty, Product
Epic has a templated system, but it could be better if it had AI so that there would be predictive...
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Relationship, Operations
Anytime we have issues with the system, we get communication from our host site. We also receive...
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Product
There are a lot of things that our Community Connect host site won't do. We get shot down a lot...
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Relationship
Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...
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Product
I believe our prior authorization solution can integrate with Epic's system, but I don't think the...
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Value
The host pays for the product, and they can't do things for us for free because we share referrals....
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Product
The product works fairly well. It is better than some of the other alternative options. It is...
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Relationship, Product
We don't have very much control on our own. We can't really modify what is set out for the product....
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Product
If I were on the market for an EHR solution, I don't know whether there is a different vendor's...
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Value
What our host site charges is appropriate to the level of effort needed to implement. For instance,...
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Value
I can do certain things myself without our host site’s analysts. I can fix our system preference...
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Operations
Our host site has been trying to work with us, but they don't have time to focus on us. We have had...
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Relationship, Operations, Product
I have some users who contact me frequently with issues they are having with Community Connect...
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Relationship, Operations
We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...
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Loyalty, Product
If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...
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Relationship
If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...
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Relationship
Our host site’s support is very good. For instance, I placed a ticket for something, and within a...
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Relationship
Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...
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Loyalty, Product
Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...
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Product
Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...
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Loyalty, Product
I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...
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Product
I talk to people who use other vendors. My colleagues and I have just had a lot more success with...
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Relationship, Value
I really appreciate our host site's transparency and realistic expectations. If I go to my host site...
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Relationship, Operations, Product
When Epic comes out with updates, there are required updates, and we have to put a code in, and then...
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Product
If I could speak to someone who could make changes, I would voice my concerns about the little...
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Relationship, Product
The people I work with at our host site are great. They do try, but their hands are tied too. They...
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Operations, Product
There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...
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Operations
Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...
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Operations, Product
We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...
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Relationship, Operations
We simply receive updates from our host site to tell us what the upgrade information is. However,...
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Operations, Product
Some of the basic things in this solution are easy to use, but I think there are a lot of tools that...
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Product
This solution is pretty comprehensive. There are a lot of different tools that can be integrated...
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Relationship
The team for Community Connect EpicCare Ambulatory EHR is younger. This is not in age, but they are...
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Relationship, Product
There are certain things, like us dealing with workers' comp patients, that are hard for our host...
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Product
Community Connect EpicCare Ambulatory EHR is stellar. There are beautiful things about the...
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Relationship
For Community Connect EpicCare Ambulatory EHR, we are working with someone who we have worked with...
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Product
I like everything about Community Connect EpicCare Ambulatory EHR. It is easy to log in to. We can...
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Operations
Our organization decided to go with Epic's best practice recommendations and recommended build for...
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Product
From a clinical perspective, providers think it is fabulous to have an enterprise chart so that they...
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Operations
The Community Connect EpicCare Ambulatory EHR training is designed for hospitals, large health...
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Relationship
Our host is pretty transparent and warns us of challenges, and I think they keep their promises....
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Relationship, Product
In my area, our hosts don't have a strong understanding of Community Connect EpicCare Ambulatory...
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Operations
About half of the resource people I interacted with during the implementation of Community Connect...
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Operations
The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...
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Relationship
A while ago, we were having some difficulty with ticket follow-through, but that actually has...
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Operations, Product
The system almost does so much that it is not a simple process, especially for some of the doctors...
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Product
Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...
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Culture, Product
Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...
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Relationship
Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....
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Relationship, Product
We have been having some connectivity issues with our virtual desktop software, which is what we use...
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Relationship, Product
Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...
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Product, Value
Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...
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Operations
The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...
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Product, Value
Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...
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Relationship
The support from our host is pretty good. We are now being alerted to issues that they discover, so...
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Value
Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...
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Relationship, Product
Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...
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Loyalty, Product
Epic has made a lot of improvement over the last several years in trying to simplify things, but the...
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Relationship, Operations
We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...
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Operations
The host cannot do a session just for a specific specialty; that is some of the feedback from...
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Culture, Loyalty, Product
The tough thing is that if I could have been allowed to buy the product directly, I would say...
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Loyalty, Product
If we were to go with another vendor's solution, it would be our instance that we get to govern and...
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Operations
The training looks like classroom-style training for providers and separate classroom sessions for...
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Loyalty, Product
We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...
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Product
We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...
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Loyalty, Value
I would tell a friend that if they can go with Epic directly, then great. That is the ideal...
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Product
The feedback I get about Epic's system is that there is too much information, too many clicks, too...
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