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User Commentary
Product, Value
Our host doesn’t keep promises around data availability and workable reporting inside of the system....
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Operations
Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...
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Loyalty, Product
We are considering whether we will continue with the system. It is the industry standard. Providers...
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Loyalty, Product
If we were in the market for a new core EHR, Epic's system would be our first choice. Epic's systems...
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Loyalty, Product
Epic's product is very sophisticated. It is intuitive, and the clinical decision support that it...
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Value
The AI movement is really exciting to us, but we may not be able to access new AI features due to...
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Product
Epic is a monster. They have many different modules, and we only use one part of those. I wish that...
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Loyalty, Relationship
Epic is very proactive when it comes to thinking about the future. Their CEO has a mantra about how...
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Loyalty, Product
Overall, I really like the system. It is great. I love how interconnected it is. Conceptually, the...
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Operations
Our host site's training is really good. Our host site is getting better at doing remote and mobile...
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Relationship
The system is big. It has a lot of ins and outs as well as little tangents that we could dive into...
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Product
The only reason I would mark Epic down is that their process for business continuity access is...
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Relationship, Product
There are some things that we want to see in the system, but getting those things is a very slow...
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Product
Something I like about this solution is that I can look up provider notes from any other provider in...
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Relationship, Product
Whether or not promises are kept is different for Community Connect users. Other people who are on...
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Operations, Product
The scheduling piece of this solution could use some work. I have had other solutions where it was...
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Operations, Product
This solution is not a good product for rehab. It is not user friendly. It feels like it was...
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Relationship, Operations, Value
Epic will tell us that they can do more for us, but I think some of that comes down to cost. We are...
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Loyalty
There are both advantages and disadvantages to Community Connect implementations. We would love to...
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Product, Value
The system has both hurt and helped us. That has been a net positive though. There are a bunch of...
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Product, Value
I am very satisfied with Epic's integrations. Epic is doing a pretty good job. We have had some big...
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Loyalty, Product
Our former EHR was tremendously more customizable and flexible for our needs and experiences than...
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Operations, Product
We have had to change a lot of things in the system in terms of workflows. It took several months of...
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Culture, Product
The system is hard to use. It is really complex, but it does automate and help us out with some...
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Operations, Product
We really struggle with training. Epic is successful in large part because they force everyone to do...
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Product
Housing and tracking referring physician information and driving information to referring physicians...
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Relationship
When we have had direct interactions with Epic, everything has been really strong. Things haven't...
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Relationship
Epic doesn't interact with us directly. They interact with our host site. They include me and some...
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Product
We do get new, itty-bitty upgrades, but it would be nice to have them tested first. When we went...
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Relationship, Operations, Product
If there is an upgrade, if the host organization fixes something in the background, or if they are...
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Value
With our host organization, there is a cost for everything, no matter what. They don't try to avoid...
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Loyalty, Product
When I think about where we were before we came to Community Connect, some things were painful. We...
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Product
Stability with Community Connect is like a nightmare. For example, we have been having this faxing...
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Product
I can't speak for other departments, but Community Connect is user friendly for the things that my...
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Product
I’m wishy washy about whether I would choose to buy Community Connect again. I am 50/50 because the...
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Culture, Relationship, Operations
Our host organization does not keep all their promises. In the beginning, when we went live, we were...
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Relationship
The vendor does not share at all what they are working on or where it needs to go. And when we ask...
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Operations
The product is good. The problem is that the solution is a Porsche, and we are driving it like a...
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Product
I would recommend the product, but there are nuances. Users are going to have that with any product....
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Operations
I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...
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Loyalty, Product
The biggest strength of the solution is the ability we have to collaborate within the solution....
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Relationship, Operations
Epic is pretty good about training if we need it. Epic is usually really good about proactive...
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Operations
Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...
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Operations
We have gone toward more automatic training where we can watch videos. I may be old school, but I...
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Product
When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...
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Relationship
The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...
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Product
One of the system's highlights is its ability to share medical information with patients across...
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Product, Value
If I were to do everything over again, I wouldn't want to get the professional billing piece of the...
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Product
The system's reporting mechanisms can be problematic, especially for private practices. There are...
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Relationship
Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...
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Operations
We do our training online. But I just found out that we actually could be sending our employees to...
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Relationship
What is driving my low satisfaction with the support is when we have to put in multiple tickets and...
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Relationship, Operations, Product
The host implemented something months ago, and it completely failed. They had to go back to the old...
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Culture
We have a contract, and everything is billed according to the contract, so if we request something,...
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Operations
I'm not in the software on a daily basis. I just hear the frustrations from providers and the...
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Loyalty
If our instance of Epic's system could get fixed, the product would be part of our long-term plans....
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Product
The functionality that is lacking is patient engagement and anything to do with engaging. We don't...
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Relationship, Value
I have access to people empowered to solve my problems. When we raise some issues with our host,...
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Loyalty
Previously, we got an email from our host saying that they wanted to delay a certain thing for...
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Culture, Value
I don't have any issues with what the host charges us for the licenses that we utilize from them....
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Operations
I'm not sure that our host even offers training when they do updates, but we always have issues when...
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Operations, Product
I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...
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Relationship, Operations, Product
If we ask Epic to install certain functionalities or change how the system works in a certain...
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Product, Value
There is a constant series of updates that are rolled out enterprise-wide for Community Connect...
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Relationship, Operations, Product
Many times, our host organization does not convey what is contained in an update to the end users....
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Relationship
With our other vendors, there is a representative or director who can actually make things happen,...
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Operations, Product
If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...
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Loyalty, Product
Epic has a templated system, but it could be better if it had AI so that there would be predictive...
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Relationship, Operations
Anytime we have issues with the system, we get communication from our host site. We also receive...
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Product
There are a lot of things that our Community Connect host site won't do. We get shot down a lot...
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Relationship
Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...
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Product
I believe our prior authorization solution can integrate with Epic's system, but I don't think the...
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Value
The host pays for the product, and they can't do things for us for free because we share referrals....
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Product
The product works fairly well. It is better than some of the other alternative options. It is...
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Relationship, Product
We don't have very much control on our own. We can't really modify what is set out for the product....
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Product
If I were on the market for an EHR solution, I don't know whether there is a different vendor's...
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Value
What our host site charges is appropriate to the level of effort needed to implement. For instance,...
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Value
I can do certain things myself without our host site’s analysts. I can fix our system preference...
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Operations
Our host site has been trying to work with us, but they don't have time to focus on us. We have had...
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Relationship, Operations, Product
I have some users who contact me frequently with issues they are having with Community Connect...
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Relationship, Operations
We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...
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Loyalty, Product
If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...
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Relationship
If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...
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Relationship
Our host site’s support is very good. For instance, I placed a ticket for something, and within a...
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Relationship
Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...
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Loyalty, Product
Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...
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Product
Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...
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Loyalty, Product
I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...
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Product
I talk to people who use other vendors. My colleagues and I have just had a lot more success with...
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Relationship, Value
I really appreciate our host site's transparency and realistic expectations. If I go to my host site...
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Relationship, Operations, Product
When Epic comes out with updates, there are required updates, and we have to put a code in, and then...
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Product
If I could speak to someone who could make changes, I would voice my concerns about the little...
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Relationship, Product
The people I work with at our host site are great. They do try, but their hands are tied too. They...
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Operations, Product
There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...
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Operations
Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...
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Operations, Product
We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...
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Relationship, Operations
We simply receive updates from our host site to tell us what the upgrade information is. However,...
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Operations, Product
Some of the basic things in this solution are easy to use, but I think there are a lot of tools that...
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Product
This solution is pretty comprehensive. There are a lot of different tools that can be integrated...
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Relationship
The team for Community Connect EpicCare Ambulatory EHR is younger. This is not in age, but they are...
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Relationship, Product
There are certain things, like us dealing with workers' comp patients, that are hard for our host...
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Product
Community Connect EpicCare Ambulatory EHR is stellar. There are beautiful things about the...
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Relationship
For Community Connect EpicCare Ambulatory EHR, we are working with someone who we have worked with...
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Product
I like everything about Community Connect EpicCare Ambulatory EHR. It is easy to log in to. We can...
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Operations
Our organization decided to go with Epic's best practice recommendations and recommended build for...
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Product
From a clinical perspective, providers think it is fabulous to have an enterprise chart so that they...
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Operations
The Community Connect EpicCare Ambulatory EHR training is designed for hospitals, large health...
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Relationship
Our host is pretty transparent and warns us of challenges, and I think they keep their promises....
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Relationship, Product
In my area, our hosts don't have a strong understanding of Community Connect EpicCare Ambulatory...
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Operations
About half of the resource people I interacted with during the implementation of Community Connect...
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Operations
The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...
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Relationship
A while ago, we were having some difficulty with ticket follow-through, but that actually has...
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Operations, Product
The system almost does so much that it is not a simple process, especially for some of the doctors...
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Product
Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...
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Culture, Product
Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...
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Relationship
Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....
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Relationship, Product
We have been having some connectivity issues with our virtual desktop software, which is what we use...
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Relationship, Product
Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...
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Product, Value
Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...
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Operations
The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...
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Product, Value
Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...
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Relationship
The support from our host is pretty good. We are now being alerted to issues that they discover, so...
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Value
Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...
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Relationship, Product
Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...
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Loyalty, Product
Epic has made a lot of improvement over the last several years in trying to simplify things, but the...
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Relationship, Operations
We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...
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Operations
The host cannot do a session just for a specific specialty; that is some of the feedback from...
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Culture, Loyalty, Product
The tough thing is that if I could have been allowed to buy the product directly, I would say...
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Loyalty, Product
If we were to go with another vendor's solution, it would be our instance that we get to govern and...
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Operations
The training looks like classroom-style training for providers and separate classroom sessions for...
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Loyalty, Product
We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...
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Product
We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...
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Loyalty, Value
I would tell a friend that if they can go with Epic directly, then great. That is the ideal...
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Product
The feedback I get about Epic's system is that there is too much information, too many clicks, too...
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Operations, Product
There are a lot of ways to do various things in the system. Our clinicians struggle with knowing the...
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Relationship, Product
I don't know that I would ever be a Community Connect partner again, but I would definitely be an...
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Relationship, Product
I know that Epic has made great progress. They have something called Garden Plot now, and that helps...
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Value
One advantage to being a Community Connect partner is that we have a subsidized product. We don't...
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Culture, Operations
There is stuff that our host site told us they could do, but our idea of how that stuff could be...
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Relationship
Getting support people on the phone for this solution is a struggle, but there is a chat feature...
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Relationship
With every meeting we are in, there are many people from Epic and our host site, and everybody is...
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Loyalty, Relationship, Product
I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...
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Product
We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....
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Loyalty, Product, Value
With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...
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Product
Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...
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Relationship, Product
The Community Connect solution is good. There is a lot more versatility in being able to work with...
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Operations
Our Epic Community Connect host has been amazing. The people are great, but their initial approach...
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Relationship
We have had good service in the past, but our Community Connect host has laid off most of their Epic...
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Product
Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...
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Loyalty, Product
We have been talking about ticket scheduling, which is done via an order, and the order is usually...
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Product
Because our imaging systems are from different vendors than Epic, they are not integrating as well....
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Operations, Product
During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...
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Loyalty
I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...
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Relationship
From an Epic standpoint, where they can improve is the customer relationship management platform...
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Product
Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...
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Relationship, Product
Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...
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Culture
Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...
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Operations
Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...
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Relationship
Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...
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Operations, Value
We either have to learn things ourselves or pay for additional training, and that is not really...
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Product
There are some features we want that we can’t get. For example, we can’t do any customization for...
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Product
Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...
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Operations, Product
The reporting has probably been the toughest thing to learn, but we are getting better. There was...
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Product
Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...
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Product
Epic is the only game in town at this point. They have very successfully cornered the market,...
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Product
The opportunities with Epic are endless in working with a safety net population. The importance of...
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Product
There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...
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Loyalty, Relationship, Product
Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...
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Value
We are still learning the cost model. There have certainly been expenses we didn't plan for. There...
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Relationship, Product
Some unmet needs are certainly around care management and care coordination, especially...
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Relationship
Our host site has meetings directly with Epic’s technical service side, and Epic's service people...
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Value
The product is expensive, but I think that it is well worth the price with all the tangibles and...
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Product
The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...
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Relationship, Operations
Our host site's strong point is hospital billing. A lot of the time, we will look for certain...
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Operations, Product
Users have to do things differently in the system for professional billing, and we have been able to...
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Product
We have had some hiccups where the system has shut down for our remote staff members, and those...
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Loyalty, Relationship
I have noticed a lot of changes from our host site in the recent past, like more communication. I am...
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Operations
Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...
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Value
Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...
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Relationship
We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...
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Relationship, Product
There are things that come up when we need to make changes in the system. If we have a provider who...
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Operations, Product
The product is great for people who know what they are doing. There are 25 ways to do one thing, and...
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Product
I like the system. It is different than our previous solution, but if I try to explore Epic's...
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Operations
We had a very difficult time with training for the product. I can't say how many hours we spent...
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Loyalty
Internally, we try to encourage using the system's messaging feature because that feature is pretty...
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Product
When it comes to integration, there is one thing that Epic is lacking, but they are promising it...
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Relationship
We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...
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Relationship, Operations
When we have issues, they are with our host and not with Epic. We don't have direct integration...
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Operations, Product
Epic software is an easy choice when it comes to ease of use because so many people have been...
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Relationship
Epic has a solid help desk, and we have good access to people and very good support.
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Relationship
A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...
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Value
I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...
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Relationship
Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...
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Operations
The training happened through our host, and they only trained us on the product because they said...
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Operations
The training materials that are available, such as the webinars, are all good.
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Product
We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....
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Operations, Product
Epic's system has had a learning curve. At first, I would have said that the system was rough, but...
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Culture, Relationship
I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...
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Value
Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...
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Relationship, Product
The model that Epic has set up with Community Connect is really flawed because it requires big...
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Value
Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...
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Loyalty, Relationship
My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...
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Product, Value
The product is so overwhelmingly complicated and serves so many different purposes that it is a...
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Product, Value
The product is so complicated and such a massive burden to carry that it is not possible for even...
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