Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
It is hard to compete with the training that we received. We were forced to get our trainers...
Login or Create an Account to see details.
Operations, Product
If there were an EHR out in the world that was simple and easy to navigate, that EHR would probably...
Login or Create an Account to see details.
Relationship
As far as getting support goes, there are so many moving pieces, whether our host provides the...
Login or Create an Account to see details.
Operations
When we implemented the solution, part of the challenge was that we wanted certain modules that our...
Login or Create an Account to see details.
Value
The solution is so expensive. For what the software is, what we spend on it is truly just...
Login or Create an Account to see details.
Product
The solution goes down a lot. Systems go down for lots of different reasons. Sometimes, these...
Login or Create an Account to see details.
Loyalty, Relationship, Product
When looking at the road map for Epic, we can see that they put a lot of time and money into making...
Login or Create an Account to see details.
Loyalty, Product
The solution could be better. There are all these complexities, different versions, and all these...
Login or Create an Account to see details.
Relationship, Operations
Especially while we were implementing the solution, we had lots of support from our host's team and...
Login or Create an Account to see details.
Culture, Relationship
We have run into situations where our host site has said they could do something but then couldn't....
Login or Create an Account to see details.
Loyalty, Product
If we were in the market, Community Connect would be the tool that we would choose. A lot of this is...
Login or Create an Account to see details.
Loyalty, Product
Community Connect EpicCare Ambulatory EHR has been adequate. It served its purpose when we needed...
Login or Create an Account to see details.
Relationship
There is quite an initial learning curve for Community Connect EpicCare Ambulatory EHR. Epic’s...
Login or Create an Account to see details.
Value
If we want to make changes on our ambulatory side of Community Connect EpicCare Ambulatory EHR, the...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is very easy to use. There is always room for improvement,...
Login or Create an Account to see details.
Relationship
I am satisfied with the partnership that we have with Epic, and our host site understands our needs...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic does deliver their upgrades as promised. There is a little room for improvement, but they do a...
Login or Create an Account to see details.
Product, Value
Our host doesn’t keep promises around data availability and workable reporting inside of the system....
Login or Create an Account to see details.
Operations
Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...
Login or Create an Account to see details.
Loyalty, Product
We are considering whether we will continue with the system. It is the industry standard. Providers...
Login or Create an Account to see details.
Loyalty, Product
If we were in the market for a new core EHR, Epic's system would be our first choice. Epic's systems...
Login or Create an Account to see details.
Loyalty, Product
Epic's product is very sophisticated. It is intuitive, and the clinical decision support that it...
Login or Create an Account to see details.
Value
The AI movement is really exciting to us, but we may not be able to access new AI features due to...
Login or Create an Account to see details.
Product
Epic is a monster. They have many different modules, and we only use one part of those. I wish that...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is very proactive when it comes to thinking about the future. Their CEO has a mantra about how...
Login or Create an Account to see details.
Loyalty, Product
Overall, I really like the system. It is great. I love how interconnected it is. Conceptually, the...
Login or Create an Account to see details.
Operations
Our host site's training is really good. Our host site is getting better at doing remote and mobile...
Login or Create an Account to see details.
Relationship
The system is big. It has a lot of ins and outs as well as little tangents that we could dive into...
Login or Create an Account to see details.
Product
The only reason I would mark Epic down is that their process for business continuity access is...
Login or Create an Account to see details.
Relationship, Product
There are some things that we want to see in the system, but getting those things is a very slow...
Login or Create an Account to see details.
Product
The product’s biggest strength is its interoperability at this point. There is integration with...
Login or Create an Account to see details.
Product
For improvements in the solution, some increased focus on the In Basket inefficiencies would be...
Login or Create an Account to see details.
Relationship
Usually, we get why our representative is called a BFF. We rarely need to go to them for any...
Login or Create an Account to see details.
Loyalty, Product
Traditionally, Epic has stayed with the core of their EHR platform, but the core technology itself...
Login or Create an Account to see details.
Loyalty, Product
Epic has all of the functionalities that we are looking for. Compared to other vendors out there,...
Login or Create an Account to see details.
Loyalty, Operations, Value
A Community Connect partnership brings down the total cost for institutions. However, if I were a...
Login or Create an Account to see details.
Operations
We have a hybrid setup for our training. Epic gives us content, then our host site develops the...
Login or Create an Account to see details.
Operations, Product
There is no average end user of the system, so the system's ease of use depends on the user's age,...
Login or Create an Account to see details.
Operations, Product
The system's integration is highly dependent on what we put into it. That isn't limited by the...
Login or Create an Account to see details.
Product
Something I like about this solution is that I can look up provider notes from any other provider in...
Login or Create an Account to see details.
Relationship, Product
Whether or not promises are kept is different for Community Connect users. Other people who are on...
Login or Create an Account to see details.
Operations, Product
The scheduling piece of this solution could use some work. I have had other solutions where it was...
Login or Create an Account to see details.
Operations, Product
This solution is not a good product for rehab. It is not user friendly. It feels like it was...
Login or Create an Account to see details.
Relationship, Operations, Value
Epic will tell us that they can do more for us, but I think some of that comes down to cost. We are...
Login or Create an Account to see details.
Loyalty
There are both advantages and disadvantages to Community Connect implementations. We would love to...
Login or Create an Account to see details.
Product, Value
The system has both hurt and helped us. That has been a net positive though. There are a bunch of...
Login or Create an Account to see details.
Product, Value
I am very satisfied with Epic's integrations. Epic is doing a pretty good job. We have had some big...
Login or Create an Account to see details.
Loyalty, Product
Our former EHR was tremendously more customizable and flexible for our needs and experiences than...
Login or Create an Account to see details.
Operations, Product
We have had to change a lot of things in the system in terms of workflows. It took several months of...
Login or Create an Account to see details.
Culture, Product
The system is hard to use. It is really complex, but it does automate and help us out with some...
Login or Create an Account to see details.
Operations, Product
We really struggle with training. Epic is successful in large part because they force everyone to do...
Login or Create an Account to see details.
Product
Housing and tracking referring physician information and driving information to referring physicians...
Login or Create an Account to see details.
Relationship
When we have had direct interactions with Epic, everything has been really strong. Things haven't...
Login or Create an Account to see details.
Relationship
Epic doesn't interact with us directly. They interact with our host site. They include me and some...
Login or Create an Account to see details.
Product
We do get new, itty-bitty upgrades, but it would be nice to have them tested first. When we went...
Login or Create an Account to see details.
Relationship, Operations, Product
If there is an upgrade, if the host organization fixes something in the background, or if they are...
Login or Create an Account to see details.
Value
With our host organization, there is a cost for everything, no matter what. They don't try to avoid...
Login or Create an Account to see details.
Loyalty, Product
When I think about where we were before we came to Community Connect, some things were painful. We...
Login or Create an Account to see details.
Product
Stability with Community Connect is like a nightmare. For example, we have been having this faxing...
Login or Create an Account to see details.
Product
I can't speak for other departments, but Community Connect is user friendly for the things that my...
Login or Create an Account to see details.
Product
I’m wishy washy about whether I would choose to buy Community Connect again. I am 50/50 because the...
Login or Create an Account to see details.
Culture, Relationship, Operations
Our host organization does not keep all their promises. In the beginning, when we went live, we were...
Login or Create an Account to see details.
Relationship
The vendor does not share at all what they are working on or where it needs to go. And when we ask...
Login or Create an Account to see details.
Operations
The product is good. The problem is that the solution is a Porsche, and we are driving it like a...
Login or Create an Account to see details.
Product
I would recommend the product, but there are nuances. Users are going to have that with any product....
Login or Create an Account to see details.
Operations
I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...
Login or Create an Account to see details.
Loyalty, Product
The biggest strength of the solution is the ability we have to collaborate within the solution....
Login or Create an Account to see details.
Relationship, Operations
Epic is pretty good about training if we need it. Epic is usually really good about proactive...
Login or Create an Account to see details.
Operations
Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...
Login or Create an Account to see details.
Operations
We have gone toward more automatic training where we can watch videos. I may be old school, but I...
Login or Create an Account to see details.
Product
When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...
Login or Create an Account to see details.
Relationship
The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...
Login or Create an Account to see details.
Product
One of the system's highlights is its ability to share medical information with patients across...
Login or Create an Account to see details.
Product, Value
If I were to do everything over again, I wouldn't want to get the professional billing piece of the...
Login or Create an Account to see details.
Product
The system's reporting mechanisms can be problematic, especially for private practices. There are...
Login or Create an Account to see details.
Relationship
Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...
Login or Create an Account to see details.
Operations
We do our training online. But I just found out that we actually could be sending our employees to...
Login or Create an Account to see details.
Relationship
What is driving my low satisfaction with the support is when we have to put in multiple tickets and...
Login or Create an Account to see details.
Relationship, Operations, Product
The host implemented something months ago, and it completely failed. They had to go back to the old...
Login or Create an Account to see details.
Culture
We have a contract, and everything is billed according to the contract, so if we request something,...
Login or Create an Account to see details.
Operations
I'm not in the software on a daily basis. I just hear the frustrations from providers and the...
Login or Create an Account to see details.
Loyalty
If our instance of Epic's system could get fixed, the product would be part of our long-term plans....
Login or Create an Account to see details.
Product
The functionality that is lacking is patient engagement and anything to do with engaging. We don't...
Login or Create an Account to see details.
Relationship, Value
I have access to people empowered to solve my problems. When we raise some issues with our host,...
Login or Create an Account to see details.
Loyalty
Previously, we got an email from our host saying that they wanted to delay a certain thing for...
Login or Create an Account to see details.
Culture, Value
I don't have any issues with what the host charges us for the licenses that we utilize from them....
Login or Create an Account to see details.
Operations
I'm not sure that our host even offers training when they do updates, but we always have issues when...
Login or Create an Account to see details.
Operations, Product
I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...
Login or Create an Account to see details.
Relationship, Operations, Product
If we ask Epic to install certain functionalities or change how the system works in a certain...
Login or Create an Account to see details.
Product, Value
There is a constant series of updates that are rolled out enterprise-wide for Community Connect...
Login or Create an Account to see details.
Relationship, Operations, Product
Many times, our host organization does not convey what is contained in an update to the end users....
Login or Create an Account to see details.
Relationship
With our other vendors, there is a representative or director who can actually make things happen,...
Login or Create an Account to see details.
Operations, Product
If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...
Login or Create an Account to see details.
Loyalty, Product
Epic has a templated system, but it could be better if it had AI so that there would be predictive...
Login or Create an Account to see details.
Relationship, Operations
Anytime we have issues with the system, we get communication from our host site. We also receive...
Login or Create an Account to see details.
Product
There are a lot of things that our Community Connect host site won't do. We get shot down a lot...
Login or Create an Account to see details.
Relationship
Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...
Login or Create an Account to see details.
Product
I believe our prior authorization solution can integrate with Epic's system, but I don't think the...
Login or Create an Account to see details.
Value
The host pays for the product, and they can't do things for us for free because we share referrals....
Login or Create an Account to see details.
Product
The product works fairly well. It is better than some of the other alternative options. It is...
Login or Create an Account to see details.
Relationship, Product
We don't have very much control on our own. We can't really modify what is set out for the product....
Login or Create an Account to see details.
Product
If I were on the market for an EHR solution, I don't know whether there is a different vendor's...
Login or Create an Account to see details.
Value
What our host site charges is appropriate to the level of effort needed to implement. For instance,...
Login or Create an Account to see details.
Value
I can do certain things myself without our host site’s analysts. I can fix our system preference...
Login or Create an Account to see details.
Operations
Our host site has been trying to work with us, but they don't have time to focus on us. We have had...
Login or Create an Account to see details.
Relationship, Operations, Product
I have some users who contact me frequently with issues they are having with Community Connect...
Login or Create an Account to see details.
Relationship, Operations
We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...
Login or Create an Account to see details.
Loyalty, Product
If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...
Login or Create an Account to see details.
Relationship
If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...
Login or Create an Account to see details.
Relationship
Our host site’s support is very good. For instance, I placed a ticket for something, and within a...
Login or Create an Account to see details.
Relationship
Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...
Login or Create an Account to see details.
Loyalty, Product
Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...
Login or Create an Account to see details.
Product
Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...
Login or Create an Account to see details.
Loyalty, Product
I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...
Login or Create an Account to see details.
Product
I talk to people who use other vendors. My colleagues and I have just had a lot more success with...
Login or Create an Account to see details.
Relationship, Value
I really appreciate our host site's transparency and realistic expectations. If I go to my host site...
Login or Create an Account to see details.
Relationship, Operations, Product
When Epic comes out with updates, there are required updates, and we have to put a code in, and then...
Login or Create an Account to see details.
Product
If I could speak to someone who could make changes, I would voice my concerns about the little...
Login or Create an Account to see details.
Relationship, Product
The people I work with at our host site are great. They do try, but their hands are tied too. They...
Login or Create an Account to see details.
Operations, Product
There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...
Login or Create an Account to see details.
Operations
Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...
Login or Create an Account to see details.
Operations, Product
We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...
Login or Create an Account to see details.
Relationship, Operations
We simply receive updates from our host site to tell us what the upgrade information is. However,...
Login or Create an Account to see details.
Operations, Product
Some of the basic things in this solution are easy to use, but I think there are a lot of tools that...
Login or Create an Account to see details.
Product
This solution is pretty comprehensive. There are a lot of different tools that can be integrated...
Login or Create an Account to see details.
Relationship
The team for Community Connect EpicCare Ambulatory EHR is younger. This is not in age, but they are...
Login or Create an Account to see details.
Relationship, Product
There are certain things, like us dealing with workers' comp patients, that are hard for our host...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is stellar. There are beautiful things about the...
Login or Create an Account to see details.
Relationship
For Community Connect EpicCare Ambulatory EHR, we are working with someone who we have worked with...
Login or Create an Account to see details.
Product
I like everything about Community Connect EpicCare Ambulatory EHR. It is easy to log in to. We can...
Login or Create an Account to see details.
Operations
Our organization decided to go with Epic's best practice recommendations and recommended build for...
Login or Create an Account to see details.
Product
From a clinical perspective, providers think it is fabulous to have an enterprise chart so that they...
Login or Create an Account to see details.
Operations
The Community Connect EpicCare Ambulatory EHR training is designed for hospitals, large health...
Login or Create an Account to see details.
Relationship
Our host is pretty transparent and warns us of challenges, and I think they keep their promises....
Login or Create an Account to see details.
Relationship, Product
In my area, our hosts don't have a strong understanding of Community Connect EpicCare Ambulatory...
Login or Create an Account to see details.
Operations
About half of the resource people I interacted with during the implementation of Community Connect...
Login or Create an Account to see details.
Operations
The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...
Login or Create an Account to see details.
Relationship
A while ago, we were having some difficulty with ticket follow-through, but that actually has...
Login or Create an Account to see details.
Operations, Product
The system almost does so much that it is not a simple process, especially for some of the doctors...
Login or Create an Account to see details.
Product
Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...
Login or Create an Account to see details.
Culture, Product
Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...
Login or Create an Account to see details.
Relationship
Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....
Login or Create an Account to see details.
Relationship, Product
We have been having some connectivity issues with our virtual desktop software, which is what we use...
Login or Create an Account to see details.
Relationship, Product
Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...
Login or Create an Account to see details.
Product, Value
Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...
Login or Create an Account to see details.
Operations
The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...
Login or Create an Account to see details.
Product, Value
Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...
Login or Create an Account to see details.
Relationship
The support from our host is pretty good. We are now being alerted to issues that they discover, so...
Login or Create an Account to see details.
Value
Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...
Login or Create an Account to see details.
Relationship, Product
Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...
Login or Create an Account to see details.
Loyalty, Product
Epic has made a lot of improvement over the last several years in trying to simplify things, but the...
Login or Create an Account to see details.
Relationship, Operations
We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...
Login or Create an Account to see details.
Operations
The host cannot do a session just for a specific specialty; that is some of the feedback from...
Login or Create an Account to see details.
Culture, Loyalty, Product
The tough thing is that if I could have been allowed to buy the product directly, I would say...
Login or Create an Account to see details.
Loyalty, Product
If we were to go with another vendor's solution, it would be our instance that we get to govern and...
Login or Create an Account to see details.
Operations
The training looks like classroom-style training for providers and separate classroom sessions for...
Login or Create an Account to see details.
Loyalty, Product
We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...
Login or Create an Account to see details.
Product
We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...
Login or Create an Account to see details.
Loyalty, Value
I would tell a friend that if they can go with Epic directly, then great. That is the ideal...
Login or Create an Account to see details.
Product
The feedback I get about Epic's system is that there is too much information, too many clicks, too...
Login or Create an Account to see details.
Operations, Product
There are a lot of ways to do various things in the system. Our clinicians struggle with knowing the...
Login or Create an Account to see details.
Relationship, Product
I don't know that I would ever be a Community Connect partner again, but I would definitely be an...
Login or Create an Account to see details.
Relationship, Product
I know that Epic has made great progress. They have something called Garden Plot now, and that helps...
Login or Create an Account to see details.
Value
One advantage to being a Community Connect partner is that we have a subsidized product. We don't...
Login or Create an Account to see details.
Culture, Operations
There is stuff that our host site told us they could do, but our idea of how that stuff could be...
Login or Create an Account to see details.
Relationship
Getting support people on the phone for this solution is a struggle, but there is a chat feature...
Login or Create an Account to see details.
Relationship
With every meeting we are in, there are many people from Epic and our host site, and everybody is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...
Login or Create an Account to see details.
Product
We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....
Login or Create an Account to see details.
Loyalty, Product, Value
With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...
Login or Create an Account to see details.
Relationship, Product
The Community Connect solution is good. There is a lot more versatility in being able to work with...
Login or Create an Account to see details.
Operations
Our Epic Community Connect host has been amazing. The people are great, but their initial approach...
Login or Create an Account to see details.
Relationship
We have had good service in the past, but our Community Connect host has laid off most of their Epic...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...
Login or Create an Account to see details.
Loyalty, Product
We have been talking about ticket scheduling, which is done via an order, and the order is usually...
Login or Create an Account to see details.
Product
Because our imaging systems are from different vendors than Epic, they are not integrating as well....
Login or Create an Account to see details.
Operations, Product
During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...
Login or Create an Account to see details.
Loyalty
I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...
Login or Create an Account to see details.
Relationship
From an Epic standpoint, where they can improve is the customer relationship management platform...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...
Login or Create an Account to see details.
Relationship, Product
Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...
Login or Create an Account to see details.
Culture
Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...
Login or Create an Account to see details.
Operations
Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...
Login or Create an Account to see details.
Relationship
Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...
Login or Create an Account to see details.
Operations, Value
We either have to learn things ourselves or pay for additional training, and that is not really...
Login or Create an Account to see details.
Product
There are some features we want that we can’t get. For example, we can’t do any customization for...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...
Login or Create an Account to see details.
Operations, Product
The reporting has probably been the toughest thing to learn, but we are getting better. There was...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...
Login or Create an Account to see details.
Product
Epic is the only game in town at this point. They have very successfully cornered the market,...
Login or Create an Account to see details.
Product
The opportunities with Epic are endless in working with a safety net population. The importance of...
Login or Create an Account to see details.
Product
There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...
Login or Create an Account to see details.
Value
We are still learning the cost model. There have certainly been expenses we didn't plan for. There...
Login or Create an Account to see details.
Relationship, Product
Some unmet needs are certainly around care management and care coordination, especially...
Login or Create an Account to see details.
Relationship
Our host site has meetings directly with Epic’s technical service side, and Epic's service people...
Login or Create an Account to see details.
Value
The product is expensive, but I think that it is well worth the price with all the tangibles and...
Login or Create an Account to see details.
Product
The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...
Login or Create an Account to see details.
Relationship, Operations
Our host site's strong point is hospital billing. A lot of the time, we will look for certain...
Login or Create an Account to see details.
Operations, Product
Users have to do things differently in the system for professional billing, and we have been able to...
Login or Create an Account to see details.
Product
We have had some hiccups where the system has shut down for our remote staff members, and those...
Login or Create an Account to see details.
Loyalty, Relationship
I have noticed a lot of changes from our host site in the recent past, like more communication. I am...
Login or Create an Account to see details.
​
Featured Report
Preferences