Community Connect EpicCare Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Operations, Value

We either have to learn things ourselves or pay for additional training, and that is not really...

Feb 2024
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Analyst/Coordinator

Product

There are some features we want that we can’t get. For example, we can’t do any customization for...

Feb 2024
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Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...

Feb 2024
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Analyst/Coordinator

Operations, Product

The reporting has probably been the toughest thing to learn, but we are getting better. There was...

Feb 2024
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Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...

Feb 2024
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VP/Other Executive

Product

Epic is the only game in town at this point. They have very successfully cornered the market,...

Jan 2024
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VP/Other Executive

Product

The opportunities with Epic are endless in working with a safety net population. The importance of...

Jan 2024
||
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VP/Other Executive

Product

There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...

Jan 2024
||
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VP/Other Executive

Loyalty, Relationship, Product

Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...

Jan 2024
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VP/Other Executive

Value

We are still learning the cost model. There have certainly been expenses we didn't plan for. There...

Jan 2024
||
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VP/Other Executive

Relationship, Product

Some unmet needs are certainly around care management and care coordination, especially...

Jan 2024
||
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Director

Relationship

Our host site has meetings directly with Epic’s technical service side, and Epic's service people...

Jan 2024
||
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Director

Value

The product is expensive, but I think that it is well worth the price with all the tangibles and...

Jan 2024
||
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Director

Product

The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...

Jan 2024
||
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Director

Relationship, Operations

Our host site's strong point is hospital billing. A lot of the time, we will look for certain...

Jan 2024
||
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Director

Operations, Product

Users have to do things differently in the system for professional billing, and we have been able to...

Jan 2024
||
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Director

Product

We have had some hiccups where the system has shut down for our remote staff members, and those...

Jan 2024
||
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Director

Loyalty, Relationship

I have noticed a lot of changes from our host site in the recent past, like more communication. I am...

Jan 2024
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Manager

Operations

Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...

Nov 2023
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Manager

Value

Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...

Nov 2023
||
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Manager

Relationship

We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...

Nov 2023
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Manager

Relationship, Product

There are things that come up when we need to make changes in the system. If we have a provider who...

Nov 2023
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Manager

Operations, Product

The product is great for people who know what they are doing. There are 25 ways to do one thing, and...

Nov 2023
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Manager

Product

I like the system. It is different than our previous solution, but if I try to explore Epic's...

Nov 2023
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CNO

Operations

We had a very difficult time with training for the product. I can't say how many hours we spent...

Nov 2023
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Director

Loyalty

Internally, we try to encourage using the system's messaging feature because that feature is pretty...

Nov 2023
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Director

Product

When it comes to integration, there is one thing that Epic is lacking, but they are promising it...

Nov 2023
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Director

Relationship

We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...

Nov 2023
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Director

Relationship, Operations

When we have issues, they are with our host and not with Epic. We don't have direct integration...

Nov 2023
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Director

Operations, Product

Epic software is an easy choice when it comes to ease of use because so many people have been...

Nov 2023
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Director

Relationship

Epic has a solid help desk, and we have good access to people and very good support.

Nov 2023
||
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Director

Relationship

A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...

Nov 2023
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Director

Value

I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...

Nov 2023
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Director

Relationship

Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...

Nov 2023
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Director

Operations

The training happened through our host, and they only trained us on the product because they said...

Nov 2023
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Director

Operations

The training materials that are available, such as the webinars, are all good.

Nov 2023
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Director

Product

We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....

Nov 2023
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Manager

Operations, Product

Epic's system has had a learning curve. At first, I would have said that the system was rough, but...

Oct 2023
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Manager

Culture, Relationship

I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...

Oct 2023
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Manager

Value

Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...

Oct 2023
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Director

Relationship, Product

The model that Epic has set up with Community Connect is really flawed because it requires big...

Oct 2023
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Director

Value

Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...

Oct 2023
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Director

Loyalty, Relationship

My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...

Oct 2023
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Director

Product, Value

The product is so overwhelmingly complicated and serves so many different purposes that it is a...

Oct 2023
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Director

Product, Value

The product is so complicated and such a massive burden to carry that it is not possible for even...

Oct 2023
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CMO

Relationship, Value

Epic promises everything, but with the service and changes, for example, they can do things...

Aug 2023
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CMO

Operations, Product

There is definitely a learning curve and some challenges when using the product.

Aug 2023
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CMO

Product

We like the ability to share information between different providers and clinics on Community...

Aug 2023
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Manager

Product, Value

There is a lot of automation in the system. There is more automation in the EHR from a billing...

Aug 2023
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Manager

Relationship, Operations

Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...

Aug 2023
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CIO

Relationship

We are part of a Community Connect site, so we are dealing with our host more than we are dealing...

Aug 2023
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Manager

Product

One of the Community Connect program’s biggest strengths is its ability to connect us with others....

Aug 2023
||
(0)
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Manager

Relationship

Epic's tool is wonderful; although it is not always user friendly, it is always there to support us....

Aug 2023
||
(0)
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Manager

Relationship

Our Community Connect host site has been very responsive. They research issues to try to find viable...

Aug 2023
||
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Manager

Relationship

Our Community Connect host site has limited resources available to us to correct any issues, so...

Aug 2023
||
(0)
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VP/Other Executive

Operations

We struggle to train people on the system. Our people have to be trained through our host site, but...

Jul 2023
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VP/Other Executive

Relationship

The support that we get from our host site varies. Sometimes, if our issue is very easy, our host...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Our host site is changing their support model. We have a BFF who we meet with on a regular basis,...

Jul 2023
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VP/Other Executive

Relationship

There has been a change in leadership at our host site, and there hasn't been a smooth handoff....

Jul 2023
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(0)
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VP/Other Executive

Product

A lot of organizations in our community use Epic's systems, so we would like to be able to continue...

Jul 2023
||
(0)
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VP/Other Executive

Product

We have some issues with the system connecting with some of our existing equipment, and it takes us...

Jul 2023
||
(0)
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VP/Other Executive

Product

There are some population health things that we would love to be able to easily do, and we thought...

Jul 2023
||
(0)
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VP/Other Executive

Operations

The implementation has been good, but we are still working through a lot of kinks. We have an access...

Jul 2023
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VP/Other Executive

Loyalty

I have confidence that the EMR will help us get where we need to go. It has reduced some pain points...

Jul 2023
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(0)
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CEO/President

Relationship

I have never asked our Community Connect host to promise us anything. We set timelines that are...

Jul 2023
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(0)
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CEO/President

Relationship

I love our Community Connect team. They are super helpful and responsive. If I needed something and...

Jul 2023
||
(0)
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Director

Relationship

Keeping promises has not been an issue, but our host doesn’t keep timelines 100% of the time. The...

Jul 2023
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(0)
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Director

Operations

Our host site has great initial training, but the ongoing training could be a little more effective...

Jul 2023
||
(0)
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Director

Product

There are multiple ways to do the same thing in Epic's product. The product does amazing things, but...

Jul 2023
||
(0)
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Director

Relationship, Product

The host is great at delivering new technology to us. Overall, the product very much does what we...

Jul 2023
||
(0)
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Physician

Product

Epic makes attempts to optimize the workflow in Community Connect EpicCare Ambulatory EMR, and that...

Jun 2023
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(0)
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Physician

Relationship, Product

It can take a long time to make improvements in Community Connect EpicCare Ambulatory EMR, but that...

Jun 2023
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Physician

Product

There is a lot of intrusiveness in the reminders in Community Connect EpicCare Ambulatory EMR. The...

Jun 2023
||
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CEO/President

Product

Our ability to make changes to the product meets about 70%–75% of our needs. The issue is the setup....

Jun 2023
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(0)
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CEO/President

Relationship

We have access to our host's people, but they are not able to help us in a timely manner. We are...

Jun 2023
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(0)
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CEO/President

Relationship, Product

I would like our host to hire somebody who understands our type of organization. There are...

Jun 2023
||
(0)
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CEO/President

Culture, Operations, Product

In terms of whether the product works as promoted, it is hard to know how the product works when...

Jun 2023
||
(0)
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CEO/President

Relationship

The technical support from the host is limited because the individuals also have multiple other...

Jun 2023
||
(0)
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CEO/President

Operations

Our host needs to streamline the process for helping external organizations to integrate within...

Jun 2023
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EMR is a good system. It is very in depth and has some really...

Jun 2023
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EMR can’t integrate with everybody’s specialty, but Epic is...

Jun 2023
||
(0)
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Manager

Relationship

All of Epic’s support is excellent. If we call the helpline or go online and put in a ticket, the...

Jun 2023
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(0)
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Manager

Operations, Product

We had a really big upgrade in Community Connect EpicCare Ambulatory EMR, and I was hearing about...

Jun 2023
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(0)
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Manager

Operations, Product

One frustrating thing about Community Connect EpicCare Ambulatory EMR is that when somebody is...

Jun 2023
||
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Manager

Operations

Epic’s training is very good. I sometimes feel like the training is overboard, but at least the Epic...

Jun 2023
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(0)
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Manager

Product

When we started with Community Connect EpicCare Ambulatory EMR, we were under the impression that it...

Jun 2023
||
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CEO/President

Product

Some of our providers work at different institutions and use different EMRs. All of those providers...

May 2023
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(0)
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Director

Product

I like that the product is integrated into our host facility and other facilities so that we can see...

May 2023
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Director

Product

There are more reports now in the product, but I haven’t used them much. I have grown to like and...

May 2023
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(0)
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Director

Relationship, Operations, Product

Sometimes the vendor rolls out upgrades that don’t really help us. I just get a little annoyed when...

May 2023
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Manager

Loyalty, Operations, Product

The documentation in the system is really smooth. We have many physicians using a microphone to...

May 2023
||
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Manager

Product

We would like to see the system look at the INR. When we have to change medications, we struggle to...

May 2023
||
(0)
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Director

Relationship

Our host sometimes takes a while to keep their promises, but we make requests that cannot be done,...

May 2023
||
(0)
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Director

Relationship

Our host’s support is lacking. We have to go through so many layers.

May 2023
||
(0)
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Director

Operations, Product

Epic has a lot of processes in place before upgrades happen. They do a lot of testing and measure...

May 2023
||
(0)
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Director

Product

A lot of users are frustrated with Epic's system. They have to make many clicks for a 15-minute visit....

May 2023
||
(0)
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Manager

Product

There is certainly a lot of information in Epic's system. It has better response times than our...

May 2023
||
(0)
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Manager

Product

We have had issues with the EMR's complexity. There are some things we have to do manually that we...

May 2023
||
(0)
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Manager

Relationship, Operations, Product

There is a lot of information on the Epic user website, but I find it overwhelming. It is hard to...

May 2023
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(0)
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Manager

Product

Several organizations have Epic's software in our area, and our doctors go to a variety of hospitals...

May 2023
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(0)
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Manager

Relationship

We recently reached out to one of the higher-ups of Epic and got a good response. The Community...

May 2023
||
(0)
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Manager

Relationship

Our host could provide more consistent and timely responses to issues. We have spent a lot of time...

May 2023
||
(0)
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Director

Relationship, Product

Anything that we want to be done always seems to be a very low priority to our host. We do a ton of...

Apr 2023
||
(0)
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Director

Loyalty, Operations, Product

Our host implemented Epic's system before the foundation system existed. They have things that are...

Apr 2023
||
(0)
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Director

Relationship, Operations

If we had ongoing meetings with our host and some transfer of knowledge, things would be a lot...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

We have some major gripes regarding the system. The providers like it, but for the support staff, it...

Apr 2023
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(0)
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Analyst/Coordinator

Product, Product

It is lovely to have a community record. One of the benefits of the system is that because we can't...

Apr 2023
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(0)
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Analyst/Coordinator

Product, Product

I wish the solution would allow affiliates to have more control over what is added to the system....

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Value, Value

Our host is offering us a generic portal that may or may not fit with our specialty, and they are...

Apr 2023
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(0)
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Director

Relationship

One of the things that Community Connect has done to me from a professional standpoint is turn me...

Apr 2023
||
(0)
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Director

Loyalty, Relationship

Our organization has access to the same user tools that talk about what is coming in future releases...

Apr 2023
||
(0)
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Director

Relationship

The product is workstream dependent. The host account executive and I have a really tight...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

A big issue that we have is coordinating with our own IT team. We have a contract with an IT firm,...

Apr 2023
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(0)
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VP/Other Executive

Relationship

Our Epic BFF is very conscientious and will definitely run things down.

Apr 2023
||
(0)
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VP/Other Executive

Product

We like the integration with the community. We really try to do all of the work for our patients, so...

Apr 2023
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(0)
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VP/Other Executive

Operations

Epic's system has become the standard in our community, so it is easier for people to come work with...

Apr 2023
||
(0)
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Manager

Product

There is a lot that we love about Epic's system, and most of the things we love about it are across...

Apr 2023
||
(0)
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Manager

Product

We always have a lot of enhancement requests. There aren’t big flaws within the system that we need...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have a lot of patients that are being cotreated at other facilities in and around our area, and...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product has been great for our facility and has really helped with linking our clinic and our...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Some of the improvements I would like to see in the system are cosmetic. I would especially like to...

Apr 2023
||
(0)
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Manager

Product

The clinical workflow in the system for both the nurses and the doctors is very efficient. Having...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

Our host tries to notify us about upgrades and gives us training, but so many times, our staff...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

If our host knows about a problem, they are proactive. Sometimes we know something before them, but...

Mar 2023
||
(0)
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CMIO

Loyalty, Product

The biggest limitation with our instance of the product is that I know there are population...

Mar 2023
||
(0)
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CMIO

Loyalty

We are switching to Community Connect with another host site. We already have a relationship with...

Mar 2023
||
(0)
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CMIO

Loyalty, Relationship

The actual product is great; our issue is mostly with our host’s support. I have up-to-date...

Mar 2023
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Manager

Product

We have high satisfaction with Community Connect EpicCare Ambulatory EMR. Providers are still...

Mar 2023
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Manager

Relationship, Product

We have regular updates. Everything has been great. Our host does a very good job of delivering new...

Mar 2023
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