Community Connect EpicCare Ambulatory EHR Commentary

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I feel like Epic could be a little faster at coming out with things. They sometimes seem to be...

Community Connect EpicCare Ambulatory EHR integrates with the inpatient side. If I'm an independent...

Our most recent upgrade process was excellent. We weren't down for very long. We've got it really...

The longer we're on the system, the more we see that it's so big. Things are constantly changing,...

The system has a lot of tools built into it, and it's one system for medical, dental, billing, and everything....

The solution's capabilities are pretty good. There are a few things that we need that the host says...

The system is very expensive. The whole time, we've been paying for the host's billing services, but...

I would definitely recommend the system, but my recommendation would come with advice about the...

I think Epic should continue to help their clients meet regulatory compliance, such as preparing for...

Epic had allocated all of our bandwidth to our production environment, but we were training in the...

The timeliness of support could be improved with our host. We've had a lot of turnover because the...

Our partnership with the host has been pretty poor because of a lack of support for our growing A/R....

We had a lot of tickets open to set up our claims correctly in the EHR because of our type of...

When the host quoted us and we started our contract, they wanted to know our annual number of...

We've been having a lot of discussions about AI and how Epic prices AI tools and how that gets...

Epic really gets where healthcare is going in the future and is really trying to incorporate certain...

Epic could improve the training by making it more personalized. With our Epic training, they...

The biggest benefit of Community Connect EpicCare Ambulatory EHR has been having a unified health...

My recommendation for Epic is to simplify, simplify, simplify. They should reduce the number of...

The biggest benefit of using Community Connect EpicCare Ambulatory EHR is the access to Epic's depth...

When we need service, our relationship with Epic is pretty good. Our instance of Epic is handled by...

Epic has talked a lot about their AI solutions and road map, especially at their last user group...

When Community Connect EpicCare Ambulatory EHR is connected and working, things are wonderful. But...

I would tell a friend that Epic's system is something that is very useful in terms of connecting...

Our host has worked really hard to improve the relationship and be responsive to our requests, and...

If we were starting over, we would definitely buy Community Connect EpicCare Ambulatory EHR again....

Our host is fair and transparent with charges for the most part. There have been some issues with...

I wouldn’t want to get Community Connect again because of the pricing. We entered into a strategic...

With Community Connect, we’ve asked for transparency in the pricing, but we haven’t gotten it. It’s...

We went live with Community Connect a couple of years ago, and the way it was explained to us was...

I don’t really have any complaints about our support for Community Connect EpicCare Ambulatory EHR....

My only hesitation with the solution's capabilities is around data reporting. When we went live with...

I don’t know what our host organization's vision is. I’ve never seen a road map, and no one has ever...

I like that with Community Connect, we have gotten direct access to the back end. We can do our own...

We just went through training for Community Connect EpicCare Ambulatory EHR, but with a new host....

There are a few solutions that would benefit us and that we would really like to use, but our host...

Epic is always kind of at the forefront of what's next. Clearly, AI is a big thing right now, and...

For a Community Connect site, the Epic host plays heavily into the rating of development and...

Community Connect EpicCare Ambulatory EHR is easy to understand. It's intuitive to end users. It...

Regarding support, our current host is wonderful. But as a site that's going from one host to...

We were in the market for an EHR, and we stuck with Epic. We were navigating the relationship with...

I like the functionality of Epic’s reports, and that's what I use the most. When using the system,...

When it comes to areas of improvement, Epic’s response time to tickets is not consistent. For...

I think reporting is something Epic needs to work on a bit. There are a lot of reports, but the...

I do not know if Epic currently does AI, but I know our big push is AI. Our host has rolled AI out...

Whenever we call the host's support team, we are left on hold, and it takes about 30 minutes to an...

We want a very detailed quote of everything we are being charged for, because normally, we just get...

The biggest strength of Community Connect EpicCare Ambulatory EHR is that it’s integrated with the...

The Epic system costs a billion dollars, and organizations have to hire people to have things like...

Using the system is a better solution than not having Community Connect. One good thing about...

Our host offered us online videos for training. Those were good to an extent, but we still needed...

When it comes to support for Community Connect, trying to explain our workflow is a very difficult...

If we were in the market for a new EHR solution, our choice would depend on the money. By far, Epic...

Our organization is still behind when it comes to technology. We’re using technology from the 1980s....

As a health center using Community Connect, we are one of hundreds of smaller sites that our host...

I like how robust the system is. I like that it gives us a great line of sight on real-time data,...

Epic’s training is good. The problem is the effectiveness. They offer things, but the follow-through...

An improvement or enhancement I’d like to see would just be continued integration of AI. Right now,...

Our Epic host is slow to respond, even on urgent issues.

Epic is a rapidly growing company, and they have had a hard time keeping up with demand regarding...

Epic’s training quality, especially before the go-live, was absolutely terrible. The training was...

We chose Community Connect EpicCare Ambulatory EHR based on a couple of things. We looked at other...

Tech support and customer support with our representative are excellent. If we need something,...

The complaints in general with Community Connect are that it is very slow. We go to these...

The biggest disappointment in Epic is their population health piece. We are vendor locked, so we...

If I have a bunch of patients with uncontrolled blood pressure, I can put them in a registry, but it...

The solution works great for us. Our providers have really high satisfaction from our patients, and...

We have special needs where we have to figure out how to do certain reports, but Epic is really bad...

The cost of healthcare is unsustainable, and we keep getting nickel-and-dimed more. Things keep...

Epic was a huge investment for us. We wouldn’t go back to paper charts. It works for us because all...

I always tell people that if they are in an area where their hospitals are with Epic, they have to...

There’s a disconnect between the software and payer requirements from CMS, Medicare, and Medicaid....

We have been with Epic a long time, and the solution works just fine for us. We don’t have any...

The solution is less customizable than expected. Some workflows do not align well with rural...

We have greater access to newer capabilities compared to Cerner. Ambient speech technology for...

Our initial Epic training was strong. The quality declined after our transition to the firm that...

The vendor's support people are less accessible and slower to respond. Tickets can take up to three...

Epic is really expensive, but they are also the best option out there. We know that. It is just hard...

If we were to talk about Epic more broadly, I would encourage organizations, especially larger ones,...

There are some issues with our host site's support due to a ticketing system conversion, but I know...

The product's biggest strength is its ability to schedule all of our clinics in one system and have...

Epic's system is built for a larger organization, such as our host site. We are able to take what...

I have been pleased with everything we get from Epic. Epic should continue to innovate and look for...

I would pick Epic 100% of the time. When I hear some chatting with my colleagues who are using...

I am very happy with Community Connect EpicCare Ambulatory EHR. Epic's solutions are integrated into...

Overall, training is done pretty well. Sometimes Epic launches mass upgrades of different things,...

There is so much in Community Connect EpicCare Ambulatory EHR, and it does so many things. It takes...

Community Connect EpicCare Ambulatory EHR is pretty functional for what we need. I can’t think of...

For the implementation, Epic brought an army of people to make sure everything was done and set up....

We pay a flat fee to our host for the system. If we are talking about Epic, the vendor, I would say...

The product is reasonable and okay in and of itself, but the Community Connect concept is a disaster...

For Community Connect, I don’t think Epic is really interested in creating a product that is useful...

I think our host wasn’t prepared to be a host. Our host aimed to become a host for multiple...

The system is so infinitely customizable that the training materials produced by Epic often don't...

The quality of support is pretty decent. The user web is pretty extensive. Epic seems to have TS...

A lot of people, like the host’s analysts, understand only a tiny slice of the system, and the...

The system is crazy complicated. It can be configured all sorts of different ways, and if the host...

We only use Epic's system in our facility to look up patient information in preparation for patient...

The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...

Epic has had some challenges with getting updates in a timely manner due to resources, so there have...

Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...

I used to say Epic didn’t nickel-and-dime, but I feel that isn't the case anymore. I think they are...

Price considerations for organizations that serve more resource-limited populations are challenging...

Epic is getting into a lot of spaces. They are getting into the ERP space as well as other areas...

When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...

The benefits of using the solution are integration and information exchange because so many groups...