Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Operations

The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A while ago, we were having some difficulty with ticket follow-through, but that actually has...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system almost does so much that it is not a simple process, especially for some of the doctors...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have been having some connectivity issues with our virtual desktop software, which is what we use...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship, Product

Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

The support from our host is pretty good. We are now being alerted to issues that they discover, so...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Epic has made a lot of improvement over the last several years in trying to simplify things, but the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The host cannot do a session just for a specific specialty; that is some of the feedback from...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Product

The tough thing is that if I could have been allowed to buy the product directly, I would say...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

If we were to go with another vendor's solution, it would be our instance that we get to govern and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training looks like classroom-style training for providers and separate classroom sessions for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

I would tell a friend that if they can go with Epic directly, then great. That is the ideal...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The feedback I get about Epic's system is that there is too much information, too many clicks, too...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are a lot of ways to do various things in the system. Our clinicians struggle with knowing the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I don't know that I would ever be a Community Connect partner again, but I would definitely be an...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I know that Epic has made great progress. They have something called Garden Plot now, and that helps...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

One advantage to being a Community Connect partner is that we have a subsidized product. We don't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Operations

There is stuff that our host site told us they could do, but our idea of how that stuff could be...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Getting support people on the phone for this solution is a struggle, but there is a chat feature...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With every meeting we are in, there are many people from Epic and our host site, and everybody is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The Community Connect solution is good. There is a lot more versatility in being able to work with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our Epic Community Connect host has been amazing. The people are great, but their initial approach...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had good service in the past, but our Community Connect host has laid off most of their Epic...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have been talking about ticket scheduling, which is done via an order, and the order is usually...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Because our imaging systems are from different vendors than Epic, they are not integrating as well....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

From an Epic standpoint, where they can improve is the customer relationship management platform...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Value

We either have to learn things ourselves or pay for additional training, and that is not really...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are some features we want that we can’t get. For example, we can’t do any customization for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The reporting has probably been the toughest thing to learn, but we are getting better. There was...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic is the only game in town at this point. They have very successfully cornered the market,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The opportunities with Epic are endless in working with a safety net population. The importance of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We are still learning the cost model. There have certainly been expenses we didn't plan for. There...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Some unmet needs are certainly around care management and care coordination, especially...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our host site has meetings directly with Epic’s technical service side, and Epic's service people...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The product is expensive, but I think that it is well worth the price with all the tangibles and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Our host site's strong point is hospital billing. A lot of the time, we will look for certain...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Users have to do things differently in the system for professional billing, and we have been able to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some hiccups where the system has shut down for our remote staff members, and those...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I have noticed a lot of changes from our host site in the recent past, like more communication. I am...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are things that come up when we need to make changes in the system. If we have a provider who...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is great for people who know what they are doing. There are 25 ways to do one thing, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the system. It is different than our previous solution, but if I try to explore Epic's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations

We had a very difficult time with training for the product. I can't say how many hours we spent...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Internally, we try to encourage using the system's messaging feature because that feature is pretty...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When it comes to integration, there is one thing that Epic is lacking, but they are promising it...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we have issues, they are with our host and not with Epic. We don't have direct integration...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic software is an easy choice when it comes to ease of use because so many people have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has a solid help desk, and we have good access to people and very good support.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training happened through our host, and they only trained us on the product because they said...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training materials that are available, such as the webinars, are all good.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Epic's system has had a learning curve. At first, I would have said that the system was rough, but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The model that Epic has set up with Community Connect is really flawed because it requires big...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is so overwhelmingly complicated and serves so many different purposes that it is a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is so complicated and such a massive burden to carry that it is not possible for even...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship, Value

Epic promises everything, but with the service and changes, for example, they can do things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations, Product

There is definitely a learning curve and some challenges when using the product.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

We like the ability to share information between different providers and clinics on Community...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There is a lot of automation in the system. There is more automation in the EHR from a billing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are part of a Community Connect site, so we are dealing with our host more than we are dealing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the Community Connect program’s biggest strengths is its ability to connect us with others....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic's tool is wonderful; although it is not always user friendly, it is always there to support us....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our Community Connect host site has been very responsive. They research issues to try to find viable...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our Community Connect host site has limited resources available to us to correct any issues, so...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We struggle to train people on the system. Our people have to be trained through our host site, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support that we get from our host site varies. Sometimes, if our issue is very easy, our host...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Our host site is changing their support model. We have a BFF who we meet with on a regular basis,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There has been a change in leadership at our host site, and there hasn't been a smooth handoff....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

A lot of organizations in our community use Epic's systems, so we would like to be able to continue...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have some issues with the system connecting with some of our existing equipment, and it takes us...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are some population health things that we would love to be able to easily do, and we thought...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation has been good, but we are still working through a lot of kinks. We have an access...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I have confidence that the EMR will help us get where we need to go. It has reduced some pain points...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have never asked our Community Connect host to promise us anything. We set timelines that are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I love our Community Connect team. They are super helpful and responsive. If I needed something and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Keeping promises has not been an issue, but our host doesn’t keep timelines 100% of the time. The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our host site has great initial training, but the ongoing training could be a little more effective...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are multiple ways to do the same thing in Epic's product. The product does amazing things, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The host is great at delivering new technology to us. Overall, the product very much does what we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles