Community Connect EpicCare Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product, Value

Our host doesn’t keep promises around data availability and workable reporting inside of the system....

Sep 2024
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Director

Operations

Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...

Sep 2024
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Director

Loyalty, Product

We are considering whether we will continue with the system. It is the industry standard. Providers...

Sep 2024
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CMO

Loyalty, Product

If we were in the market for a new core EHR, Epic's system would be our first choice. Epic's systems...

Sep 2024
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CMO

Loyalty, Product

Epic's product is very sophisticated. It is intuitive, and the clinical decision support that it...

Sep 2024
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CMO

Value

The AI movement is really exciting to us, but we may not be able to access new AI features due to...

Sep 2024
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CMO

Product

Epic is a monster. They have many different modules, and we only use one part of those. I wish that...

Sep 2024
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CMO

Loyalty, Relationship

Epic is very proactive when it comes to thinking about the future. Their CEO has a mantra about how...

Sep 2024
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(0)
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Manager

Loyalty, Product

Overall, I really like the system. It is great. I love how interconnected it is. Conceptually, the...

Sep 2024
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Manager

Operations

Our host site's training is really good. Our host site is getting better at doing remote and mobile...

Sep 2024
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Manager

Relationship

The system is big. It has a lot of ins and outs as well as little tangents that we could dive into...

Sep 2024
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Manager

Product

The only reason I would mark Epic down is that their process for business continuity access is...

Sep 2024
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Manager

Relationship, Product

There are some things that we want to see in the system, but getting those things is a very slow...

Sep 2024
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Manager

Product

Something I like about this solution is that I can look up provider notes from any other provider in...

Sep 2024
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Manager

Relationship, Product

Whether or not promises are kept is different for Community Connect users. Other people who are on...

Sep 2024
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Manager

Operations, Product

The scheduling piece of this solution could use some work. I have had other solutions where it was...

Sep 2024
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Manager

Operations, Product

This solution is not a good product for rehab. It is not user friendly. It feels like it was...

Sep 2024
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CMIO

Relationship, Operations, Value

Epic will tell us that they can do more for us, but I think some of that comes down to cost. We are...

Sep 2024
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CMIO

Loyalty

There are both advantages and disadvantages to Community Connect implementations. We would love to...

Sep 2024
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CMIO

Product, Value

The system has both hurt and helped us. That has been a net positive though. There are a bunch of...

Sep 2024
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CMIO

Product, Value

I am very satisfied with Epic's integrations. Epic is doing a pretty good job. We have had some big...

Sep 2024
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CMIO

Loyalty, Product

Our former EHR was tremendously more customizable and flexible for our needs and experiences than...

Sep 2024
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CMIO

Operations, Product

We have had to change a lot of things in the system in terms of workflows. It took several months of...

Sep 2024
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CMIO

Culture, Product

The system is hard to use. It is really complex, but it does automate and help us out with some...

Sep 2024
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CMIO

Operations, Product

We really struggle with training. Epic is successful in large part because they force everyone to do...

Sep 2024
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CMIO

Product

Housing and tracking referring physician information and driving information to referring physicians...

Sep 2024
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CMIO

Relationship

When we have had direct interactions with Epic, everything has been really strong. Things haven't...

Sep 2024
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CMIO

Relationship

Epic doesn't interact with us directly. They interact with our host site. They include me and some...

Sep 2024
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Analyst/Coordinator

Product

We do get new, itty-bitty upgrades, but it would be nice to have them tested first. When we went...

Sep 2024
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Analyst/Coordinator

Relationship, Operations, Product

If there is an upgrade, if the host organization fixes something in the background, or if they are...

Sep 2024
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Analyst/Coordinator

Value

With our host organization, there is a cost for everything, no matter what. They don't try to avoid...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

When I think about where we were before we came to Community Connect, some things were painful. We...

Sep 2024
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Analyst/Coordinator

Product

Stability with Community Connect is like a nightmare. For example, we have been having this faxing...

Sep 2024
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Analyst/Coordinator

Product

I can't speak for other departments, but Community Connect is user friendly for the things that my...

Sep 2024
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Analyst/Coordinator

Product

I’m wishy washy about whether I would choose to buy Community Connect again. I am 50/50 because the...

Sep 2024
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Analyst/Coordinator

Culture, Relationship, Operations

Our host organization does not keep all their promises. In the beginning, when we went live, we were...

Sep 2024
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Manager

Relationship

The vendor does not share at all what they are working on or where it needs to go. And when we ask...

Sep 2024
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Manager

Operations

The product is good. The problem is that the solution is a Porsche, and we are driving it like a...

Sep 2024
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Manager

Product

I would recommend the product, but there are nuances. Users are going to have that with any product....

Sep 2024
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Manager

Operations

I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...

Sep 2024
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Manager

Loyalty, Product

The biggest strength of the solution is the ability we have to collaborate within the solution....

Sep 2024
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Manager

Relationship, Operations

Epic is pretty good about training if we need it. Epic is usually really good about proactive...

Sep 2024
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CEO/President

Operations

Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...

Aug 2024
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CEO/President

Operations

We have gone toward more automatic training where we can watch videos. I may be old school, but I...

Aug 2024
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CEO/President

Product

When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...

Aug 2024
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CEO/President

Relationship

The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...

Aug 2024
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CEO/President

Product

One of the system's highlights is its ability to share medical information with patients across...

Aug 2024
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CEO/President

Product, Value

If I were to do everything over again, I wouldn't want to get the professional billing piece of the...

Aug 2024
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CEO/President

Product

The system's reporting mechanisms can be problematic, especially for private practices. There are...

Aug 2024
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CFO

Relationship

Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...

Aug 2024
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CFO

Operations

We do our training online. But I just found out that we actually could be sending our employees to...

Aug 2024
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CFO

Relationship

What is driving my low satisfaction with the support is when we have to put in multiple tickets and...

Aug 2024
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CFO

Relationship, Operations, Product

The host implemented something months ago, and it completely failed. They had to go back to the old...

Aug 2024
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CFO

Culture

We have a contract, and everything is billed according to the contract, so if we request something,...

Aug 2024
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CFO

Operations

I'm not in the software on a daily basis. I just hear the frustrations from providers and the...

Aug 2024
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CFO

Loyalty

If our instance of Epic's system could get fixed, the product would be part of our long-term plans....

Aug 2024
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VP/Other Executive

Product

The functionality that is lacking is patient engagement and anything to do with engaging. We don't...

Aug 2024
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VP/Other Executive

Relationship, Value

I have access to people empowered to solve my problems. When we raise some issues with our host,...

Aug 2024
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VP/Other Executive

Loyalty

Previously, we got an email from our host saying that they wanted to delay a certain thing for...

Aug 2024
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VP/Other Executive

Culture, Value

I don't have any issues with what the host charges us for the licenses that we utilize from them....

Aug 2024
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VP/Other Executive

Operations

I'm not sure that our host even offers training when they do updates, but we always have issues when...

Aug 2024
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VP/Other Executive

Operations, Product

I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...

Aug 2024
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Analyst/Coordinator

Relationship, Operations, Product

If we ask Epic to install certain functionalities or change how the system works in a certain...

Aug 2024
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Analyst/Coordinator

Product, Value

There is a constant series of updates that are rolled out enterprise-wide for Community Connect...

Aug 2024
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Analyst/Coordinator

Relationship, Operations, Product

Many times, our host organization does not convey what is contained in an update to the end users....

Aug 2024
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Analyst/Coordinator

Relationship

With our other vendors, there is a representative or director who can actually make things happen,...

Aug 2024
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Analyst/Coordinator

Operations, Product

If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

Epic has a templated system, but it could be better if it had AI so that there would be predictive...

Aug 2024
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(0)
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Manager

Relationship, Operations

Anytime we have issues with the system, we get communication from our host site. We also receive...

Aug 2024
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Manager

Product

There are a lot of things that our Community Connect host site won't do. We get shot down a lot...

Aug 2024
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Director

Relationship

Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...

Aug 2024
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(0)
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Director

Product

I believe our prior authorization solution can integrate with Epic's system, but I don't think the...

Aug 2024
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(0)
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Director

Value

The host pays for the product, and they can't do things for us for free because we share referrals....

Aug 2024
||
(0)
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Director

Product

The product works fairly well. It is better than some of the other alternative options. It is...

Aug 2024
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Director

Relationship, Product

We don't have very much control on our own. We can't really modify what is set out for the product....

Aug 2024
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(0)
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Director

Product

If I were on the market for an EHR solution, I don't know whether there is a different vendor's...

Aug 2024
||
(0)
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CMIO

Value

What our host site charges is appropriate to the level of effort needed to implement. For instance,...

Aug 2024
||
(0)
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CMIO

Value

I can do certain things myself without our host site’s analysts. I can fix our system preference...

Aug 2024
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CMIO

Operations

Our host site has been trying to work with us, but they don't have time to focus on us. We have had...

Aug 2024
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CMIO

Relationship, Operations, Product

I have some users who contact me frequently with issues they are having with Community Connect...

Aug 2024
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(0)
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CMIO

Relationship, Operations

We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...

Aug 2024
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CMIO

Loyalty, Product

If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...

Aug 2024
||
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CMIO

Relationship

If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...

Aug 2024
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CMIO

Relationship

Our host site’s support is very good. For instance, I placed a ticket for something, and within a...

Aug 2024
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CMIO

Relationship

Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...

Aug 2024
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CMIO

Loyalty, Product

Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...

Aug 2024
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CMIO

Product

Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...

Aug 2024
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(0)
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CMIO

Loyalty, Product

I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...

Aug 2024
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(0)
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CMIO

Product

I talk to people who use other vendors. My colleagues and I have just had a lot more success with...

Aug 2024
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(0)
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CMIO

Relationship, Value

I really appreciate our host site's transparency and realistic expectations. If I go to my host site...

Aug 2024
||
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CMIO

Relationship, Operations, Product

When Epic comes out with updates, there are required updates, and we have to put a code in, and then...

Aug 2024
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Manager

Product

If I could speak to someone who could make changes, I would voice my concerns about the little...

Aug 2024
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Manager

Relationship, Product

The people I work with at our host site are great. They do try, but their hands are tied too. They...

Aug 2024
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Manager

Operations, Product

There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...

Aug 2024
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Manager

Operations

Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...

Aug 2024
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Manager

Operations, Product

We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...

Aug 2024
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Manager

Relationship, Operations

We simply receive updates from our host site to tell us what the upgrade information is. However,...

Jul 2024
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(0)
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Manager

Operations, Product

Some of the basic things in this solution are easy to use, but I think there are a lot of tools that...

Jul 2024
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Manager

Product

This solution is pretty comprehensive. There are a lot of different tools that can be integrated...

Jul 2024
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VP/Other Executive

Relationship

The team for Community Connect EpicCare Ambulatory EHR is younger. This is not in age, but they are...

Jul 2024
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(0)
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VP/Other Executive

Relationship, Product

There are certain things, like us dealing with workers' comp patients, that are hard for our host...

Jul 2024
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(0)
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VP/Other Executive

Product

Community Connect EpicCare Ambulatory EHR is stellar. There are beautiful things about the...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

For Community Connect EpicCare Ambulatory EHR, we are working with someone who we have worked with...

Jul 2024
||
(0)
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Director

Product

I like everything about Community Connect EpicCare Ambulatory EHR. It is easy to log in to. We can...

Jun 2024
||
(0)
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VP/Other Executive

Operations

Our organization decided to go with Epic's best practice recommendations and recommended build for...

Jun 2024
||
(0)
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VP/Other Executive

Product

From a clinical perspective, providers think it is fabulous to have an enterprise chart so that they...

Jun 2024
||
(0)
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VP/Other Executive

Operations

The Community Connect EpicCare Ambulatory EHR training is designed for hospitals, large health...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

Our host is pretty transparent and warns us of challenges, and I think they keep their promises....

Jun 2024
||
(0)
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VP/Other Executive

Relationship, Product

In my area, our hosts don't have a strong understanding of Community Connect EpicCare Ambulatory...

Jun 2024
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(0)
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VP/Other Executive

Operations

About half of the resource people I interacted with during the implementation of Community Connect...

Jun 2024
||
(0)
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Director

Operations

The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...

Jun 2024
||
(0)
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Director

Relationship

A while ago, we were having some difficulty with ticket follow-through, but that actually has...

Jun 2024
||
(0)
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Director

Operations, Product

The system almost does so much that it is not a simple process, especially for some of the doctors...

Jun 2024
||
(0)
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Director

Product

Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...

Jun 2024
||
(0)
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Director

Culture, Product

Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...

Jun 2024
||
(0)
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Director

Relationship

Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....

Jun 2024
||
(0)
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Director

Relationship, Product

We have been having some connectivity issues with our virtual desktop software, which is what we use...

Jun 2024
||
(0)
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CMO

Relationship, Product

Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...

Jun 2024
||
(0)
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CMO

Product, Value

Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...

Jun 2024
||
(0)
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CMO

Operations

The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...

Jun 2024
||
(0)
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CMO

Product, Value

Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...

Jun 2024
||
(0)
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CMO

Relationship

The support from our host is pretty good. We are now being alerted to issues that they discover, so...

Jun 2024
||
(0)
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CMO

Value

Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Epic has made a lot of improvement over the last several years in trying to simplify things, but the...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...

Jun 2024
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Analyst/Coordinator

Operations

The host cannot do a session just for a specific specialty; that is some of the feedback from...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Product

The tough thing is that if I could have been allowed to buy the product directly, I would say...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

If we were to go with another vendor's solution, it would be our instance that we get to govern and...

Jun 2024
||
(0)
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Analyst/Coordinator

Operations

The training looks like classroom-style training for providers and separate classroom sessions for...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

I would tell a friend that if they can go with Epic directly, then great. That is the ideal...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

The feedback I get about Epic's system is that there is too much information, too many clicks, too...

Jun 2024
||
(0)
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Director

Operations, Product

There are a lot of ways to do various things in the system. Our clinicians struggle with knowing the...

Apr 2024
||
(0)
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Director

Relationship, Product

I don't know that I would ever be a Community Connect partner again, but I would definitely be an...

Apr 2024
||
(0)
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Director

Relationship, Product

I know that Epic has made great progress. They have something called Garden Plot now, and that helps...

Apr 2024
||
(0)
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Director

Value

One advantage to being a Community Connect partner is that we have a subsidized product. We don't...

Apr 2024
||
(0)
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Analyst/Coordinator

Culture, Operations

There is stuff that our host site told us they could do, but our idea of how that stuff could be...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

Getting support people on the phone for this solution is a struggle, but there is a chat feature...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

With every meeting we are in, there are many people from Epic and our host site, and everybody is...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...

Apr 2024
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...

Mar 2024
||
(0)
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Manager

Relationship, Product

The Community Connect solution is good. There is a lot more versatility in being able to work with...

Mar 2024
||
(0)
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Manager

Operations

Our Epic Community Connect host has been amazing. The people are great, but their initial approach...

Mar 2024
||
(0)
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Manager

Relationship

We have had good service in the past, but our Community Connect host has laid off most of their Epic...

Mar 2024
||
(0)
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 or  to see details.

Manager

Product

Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...

Mar 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

We have been talking about ticket scheduling, which is done via an order, and the order is usually...

Mar 2024
||
(0)
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Manager

Product

Because our imaging systems are from different vendors than Epic, they are not integrating as well....

Mar 2024
||
(0)
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Manager

Operations, Product

During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...

Mar 2024
||
(0)
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Director

Loyalty

I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

From an Epic standpoint, where they can improve is the customer relationship management platform...

Mar 2024
||
(0)
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Manager

Product

Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...

Feb 2024
||
(0)
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 or  to see details.

Manager

Culture

Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations

Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...

Feb 2024
||
(0)
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 or  to see details.

Manager

Relationship

Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations, Value

We either have to learn things ourselves or pay for additional training, and that is not really...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

There are some features we want that we can’t get. For example, we can’t do any customization for...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The reporting has probably been the toughest thing to learn, but we are getting better. There was...

Feb 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...

Feb 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Epic is the only game in town at this point. They have very successfully cornered the market,...

Jan 2024
||
(0)
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VP/Other Executive

Product

The opportunities with Epic are endless in working with a safety net population. The importance of...

Jan 2024
||
(0)
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VP/Other Executive

Product

There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...

Jan 2024
||
(0)
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VP/Other Executive

Value

We are still learning the cost model. There have certainly been expenses we didn't plan for. There...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

Some unmet needs are certainly around care management and care coordination, especially...

Jan 2024
||
(0)
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Director

Relationship

Our host site has meetings directly with Epic’s technical service side, and Epic's service people...

Jan 2024
||
(0)
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Director

Value

The product is expensive, but I think that it is well worth the price with all the tangibles and...

Jan 2024
||
(0)
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Director

Product

The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...

Jan 2024
||
(0)
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Director

Relationship, Operations

Our host site's strong point is hospital billing. A lot of the time, we will look for certain...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Users have to do things differently in the system for professional billing, and we have been able to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some hiccups where the system has shut down for our remote staff members, and those...

Jan 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

I have noticed a lot of changes from our host site in the recent past, like more communication. I am...

Jan 2024
||
(0)
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Manager

Operations

Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...

Nov 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

There are things that come up when we need to make changes in the system. If we have a provider who...

Nov 2023
||
(0)
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Manager

Operations, Product

The product is great for people who know what they are doing. There are 25 ways to do one thing, and...

Nov 2023
||
(0)
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 or  to see details.

Manager

Product

I like the system. It is different than our previous solution, but if I try to explore Epic's...

Nov 2023
||
(0)
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CNO

Operations

We had a very difficult time with training for the product. I can't say how many hours we spent...

Nov 2023
||
(0)
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Director

Loyalty

Internally, we try to encourage using the system's messaging feature because that feature is pretty...

Nov 2023
||
(0)
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Director

Product

When it comes to integration, there is one thing that Epic is lacking, but they are promising it...

Nov 2023
||
(0)
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Director

Relationship

We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we have issues, they are with our host and not with Epic. We don't have direct integration...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic software is an easy choice when it comes to ease of use because so many people have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has a solid help desk, and we have good access to people and very good support.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...

Nov 2023
||
(0)
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 or  to see details.

Director

Value

I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...

Nov 2023
||
(0)
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 or  to see details.

Director

Operations

The training happened through our host, and they only trained us on the product because they said...

Nov 2023
||
(0)
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 or  to see details.

Director

Operations

The training materials that are available, such as the webinars, are all good.

Nov 2023
||
(0)
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 or  to see details.

Director

Product

We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Epic's system has had a learning curve. At first, I would have said that the system was rough, but...

Oct 2023
||
(0)
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Manager

Culture, Relationship

I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...

Oct 2023
||
(0)
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 or  to see details.

Manager

Value

Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...

Oct 2023
||
(0)
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Director

Relationship, Product

The model that Epic has set up with Community Connect is really flawed because it requires big...

Oct 2023
||
(0)
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 or  to see details.

Director

Value

Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...

Oct 2023
||
(0)
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Director

Product, Value

The product is so overwhelmingly complicated and serves so many different purposes that it is a...

Oct 2023
||
(0)
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Director

Product, Value

The product is so complicated and such a massive burden to carry that it is not possible for even...

Oct 2023
||
(0)
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