Community Connect EpicCare Ambulatory EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
There are some issues with our host site's support due to a ticketing system conversion, but I know...
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Product
The product's biggest strength is its ability to schedule all of our clinics in one system and have...
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Operations, Product
Epic's system is built for a larger organization, such as our host site. We are able to take what...
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Relationship, Product
I have been pleased with everything we get from Epic. Epic should continue to innovate and look for...
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Relationship, Product
I would pick Epic 100% of the time. When I hear some chatting with my colleagues who are using...
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Product
I am very happy with Community Connect EpicCare Ambulatory EHR. Epic's solutions are integrated into...
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Operations
Overall, training is done pretty well. Sometimes Epic launches mass upgrades of different things,...
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Operations
There is so much in Community Connect EpicCare Ambulatory EHR, and it does so many things. It takes...
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Relationship, Product
Community Connect EpicCare Ambulatory EHR is pretty functional for what we need. I can’t think of...
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Operations
For the implementation, Epic brought an army of people to make sure everything was done and set up....
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Culture, Value
We pay a flat fee to our host for the system. If we are talking about Epic, the vendor, I would say...
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Product
The product is reasonable and okay in and of itself, but the Community Connect concept is a disaster...
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Relationship, Value
For Community Connect, I don’t think Epic is really interested in creating a product that is useful...
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Relationship
I think our host wasn’t prepared to be a host. Our host aimed to become a host for multiple...
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Operations
The system is so infinitely customizable that the training materials produced by Epic often don't...
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Relationship
The quality of support is pretty decent. The user web is pretty extensive. Epic seems to have TS...
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Product
A lot of people, like the host’s analysts, understand only a tiny slice of the system, and the...
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Loyalty, Product
The system is crazy complicated. It can be configured all sorts of different ways, and if the host...
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Product, Value
We only use Epic's system in our facility to look up patient information in preparation for patient...
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Product, Value
The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...
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Relationship, Value
Epic has had some challenges with getting updates in a timely manner due to resources, so there have...
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Product
Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...
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Culture, Value
I used to say Epic didn’t nickel-and-dime, but I feel that isn't the case anymore. I think they are...
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Value
Price considerations for organizations that serve more resource-limited populations are challenging...
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Loyalty, Product
Epic is getting into a lot of spaces. They are getting into the ERP space as well as other areas...
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Relationship, Product
When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...
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Product
The benefits of using the solution are integration and information exchange because so many groups...
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Product, Value
In Community Connect EpicCare Ambulatory EHR, someone else provides the IT portion, and that is a...
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Relationship
If I have any issues with upgrading or needing to escalate a ticket, our host site is very good...
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Operations, Product
With our previous solution, we were able to know the whole product, but with this solution, there is...
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Product
Epic has a broad range of robust solutions. However, Epic is still lacking some key interoperability...
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Value
We have been wrangling with our host site about what the charge is going to be for AI. It has taken...
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Operations
The training that is provided via our Epic host site is very generic and doesn't apply to a lot of...
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Product
The reporting tools within Epic's system are fairly robust, and we do a lot of our own reporting...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR is an integrated platform for outpatient and inpatient...
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Relationship, Product
I strongly recommend Community Connect EpicCare Ambulatory EHR, but there are some caveats. Users do...
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Loyalty
For our CEO, a huge factor behind moving to Epic was the improved provider recruitment from having a...
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Operations
When our old vendor took us from one system to another, the transition was terrible. It was over a...
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Product
So much of the stuff is contained, and it is all interoperable. So all of Epic's modules are tied...
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Operations, Product
The workflow for the providers on the EHR side is really slick. In Basket is kind of painful, and it...
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Relationship, Product
The work queues are kind of a pain. We have a lot of claims dollars sitting in work queues. We had...
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Relationship
There is a big backlog of support requests, so it takes a really long time to get support back.
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Relationship, Product
I am trying to use the tools that are embedded within Epic's system. I’m working very closely with...
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Product
I would rate the delivery of new technology a few points down from the top because I haven’t heard...
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Loyalty, Product
We can't modify the appointment-reminder messages by department or by MyChart status. Messages can...
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Relationship
When I log a ticket online, it never gets taken care of. I have to follow up, and that seems to take...
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Relationship
Communication with our host site is just not super good. When I log a ticket, the host site doesn't...
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Operations, Product
Whenever we have an upgrade, I call it a downgrade because the update usually affects a lot of other...
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Product
When there is a Citrix upgrade, the solution is affected. When I go to check somebody in, my whole...
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Relationship
The solution has been sending out our claims incorrectly. I logged a ticket about the issue, and our...
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Relationship
I don’t want to sit here and be negative about the solution because it is a good system, but I just...
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Product, Value
It is good to have all the information in the solution, but there are so many things I would change....
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Product
Every time we do something, we have to click more. It takes 10 clicks just to check in a patient. It...
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Relationship, Product
I feel like I’m the one who identifies issues in the solution. Our host site doesn't usually...
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Value
Our host seems to always have a price tag for something if it is not within scope. If something is...
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Relationship
When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...
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Product
With Epic, we get what works generally across the board for everybody, not for each client...
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Product
We get reports from the system. We don't have to try to build reports. They are there for us. The...
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Product
We have our own version of Epic's system, and other health systems have their own versions. Even...
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Value
Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...
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Operations
An area our host site could improve in is training users on data reporting; that would be helpful. I...
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Operations
It is not apparent to the user how they engage in ongoing training from the host site. There is not...
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Relationship
I would really like to see our host site more actively managing the status of tickets. We have a...
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Loyalty, Product
For the clinic, we would buy Community Connect EpicCare Ambulatory EHR again. For billing, we would...
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Culture, Operations
The scope of what our host site was able to deliver at the go-live was significantly diminished from...
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Loyalty, Product
We were told by our host site that we would get a certain number of optimizations every month to go...
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Relationship
It is my understanding that I'm supposed to have a contact at Epic with ongoing meetings to discuss...
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Loyalty, Product
MyChart is a highlight of Community Connect EpicCare Ambulatory EHR. We don't have to invest in our...
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Value
In the transition to our Epic host, our costs skyrocketed. Under the current pricing model, I don't...
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Product
The primary benefit of using multiple solutions from one core EHR vendor is integration. If we look...
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Operations
It isn't that we are dissatisfied with the effectiveness of Epic’s implementation services; the...
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Relationship
We have to go through our Community Connect host first for customer support; they generally give...
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Value
We have had good uptime and functionality with Community Connect EpicCare Ambulatory EHR. The volume...
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Relationship
Our Community Connect host is fantastic. They have been a great partner and have treated us very...
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Relationship
Every human that I interact with at our Epic host site is really wonderful and follows up. They have...
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Product
I like Community Connect EpicCare Ambulatory EHR because it has tools that analysts and front-end...
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Product, Value
The biggest benefit of using Community Connect EpicCare Ambulatory EHR is that it has good...
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Product
I would like to have the ability to customize some of the reports based on our workflows and best...
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Product
Whenever we want to integrate something with Community Connect EpicCare Ambulatory EHR, we are told...
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Relationship
Part of our issue with our Community Connect host is that they didn’t anticipate how much support...
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Operations, Product
I like a lot of the features of Community Connect EpicCare Ambulatory EHR. I like that it is an...
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Relationship
I just don't think that our host is qualified to be a Community Connect partner. We struggle a lot....
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Operations, Product
We typically don’t know what is changing with upgrades until the day of, so it is really hard to...
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Operations
I have a really good Epic trainer, but the rest of the trainers are not good. My trainer just keeps...
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Loyalty, Relationship
Epic tends to reach into other third-party areas like SMS and document management. They are slowly...
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Relationship
Community Connect EpicCare Ambulatory EHR is a highly reliable product. The customer service that...
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Loyalty, Product
Epic has implemented some things recently that are going to be helpful to us, like DAX Copilot,...
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Operations
Our host could provide slightly more education, tip sheets, and things when they upgrade. There have...
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Value
We are nickel-and-dimed by Epic. It would be much more beneficial if any needed maintenance were...
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Product
Epic needs to reduce the number of folders that go to the physician's In Baskets in Community...
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Relationship
Our support people for Community Connect EpicCare Ambulatory EHR have been pretty quick, and our...
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Loyalty
We are using Community Connect EpicCare Ambulatory EHR for our ambulatory surgery centers because...
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Product
We need better reporting in Community Connect EpicCare Ambulatory EHR. Trying to drill down on...
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Product
Some of our more well-seasoned users can zip around and figure things out very quickly in Community...
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Operations
The challenges that we have aren't with the product but with the host site. Communication is a major...
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Loyalty, Relationship, Product
Referrals are an area that would be amazing to go after and improve. I believe that Epic has things...
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Relationship, Product
It is really nice that we can run our ideas past our host site to get their thoughts and opinions...
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Relationship, Product
The organization I worked at previously had their own instance of Epic's system, and there are a lot...
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Product
Community Connect EpicCare Ambulatory EHR functions very well.
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Product
The solution is very thorough and effective in meeting our needs. It keeps us well-connected with...
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Relationship, Operations, Product
There is good communication about what is coming in the upgrades from our host, but sometimes it...
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Operations
Training is offered to us. If we reach out for training, we may not get it immediately, but we can...
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Product
The integration piece of the solution is very effective and helpful. There are times when the format...
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Product
The solution is a complex system, but once our users get into patterns, it goes well. There is...
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Relationship
There seems to be good support from our host, but we recently had a change in the system that...
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Product, Value
Some of the tangible outcomes we have had from using the solution are that we are able to pull data...
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Loyalty
I’m optimistic about the future because we are always seeing new changes that are coming. AI is...
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Product
I would like to see improved quality by making sure that the nurses and providers are entering the...
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Loyalty, Product, Value
The product works really well. We are doing an overhaul regarding workflows because it has been...
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Value
The host charges for every little thing. We use a help desk service with them. We pay them by the...
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Relationship, Product
I would choose Epic again for a couple of reasons, like the interoperability, the information...
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Relationship
We get our customer support through our host site, not Epic, and we have a lot of problems with...
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Loyalty, Product
We need more integration with our payer platform to really reduce the incredible duplication of work...
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Loyalty, Product
We are still growing and learning all of the ways to use the product best, and it is a...
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Operations, Product
I would tell someone curious about Epic that the ability to personalize at an organizational level...
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Value
We do get charged for each module and new tool by our host, but they are working on how to roll up...
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Loyalty, Product
Interoperability is why I want to keep Epic. Pretty much our entire ecosystem is on Epic, so that is...
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Loyalty
Before we went on our first EHR, we tried to look at Epic's systems, but we were too small for them....
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Relationship
Epic is constantly making improvements. We always have ways to submit ideas, and that is great. I...
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Product
We were on a different EHR before we moved to Epic's EHR. Some things I really enjoy about the...
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Relationship, Product
With the system's interoperability, we have quite a few different ties to other outside entities....
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Relationship
We want Epic to actually invest in the user experience. I'm sure they have a bunch of developers and...
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Loyalty
We chose Community Connect EpicCare Ambulatory EHR because a hospital in our area switched to Epic...
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Operations
Our host really struggled to provide high-quality training. They had some trainers that didn't show...
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Operations, Product
Community Connect EpicCare Ambulatory EHR is excessively complicated in ways it doesn't need to be...
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Operations
We had a medium experience with implementing Community Connect EpicCare Ambulatory EHR. The...
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Relationship, Product
Epic has a long way to go in terms of really understanding how to make the outpatient workflow...
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Relationship, Product
Being able to access community records has been very helpful.
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Product
The areas of opportunity for Epic are in billing. For example, voiding a claim removes all history...
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Product
We have been on Epic's system for a few years, and for the most part, the product is probably above...
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Culture, Relationship, Operations
Recently, someone from another of our host site's Community Connect sites told me that when they...
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Loyalty, Relationship, Operations
We are a specialty practice, and we have started doing a big thing in the time that we have been on...
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Relationship
Our host site has gone through layoffs, and their IT department is very stressed. We have doctors...
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Relationship
Since we are a Community Connect site, the work that we want to try to accomplish must go in the...
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Relationship
Right now, there is an API that is used by a partner organization for a project we are involved in....
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Relationship, Product
I don't know why Epic isn't at the forefront of trying to design something that could fit with grant...
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Relationship
We do have some really good, helpful analysts from our host site; the analysts have been...
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Product
Community Connect is not friendly for our specialty.
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Operations
Our host site handles the initial training with all new users, but their ongoing training is a lot...
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Product
My biggest challenge is convincing my physicians that as much as they might hate Community Connect...
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Product, Value
The system is just shy of being perfect in terms of my expectations. I have been pretty impressed...
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Loyalty
We have a product from another vendor that is supposed to record conversations between providers and...
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Relationship
Our host site can send things up the flagpole. They often can't solve certain issues for security...
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Operations
Some advice that I would give someone implementing the system is that I don't know whether there is...
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Product, Value
There are always other applications out there that we are not building interfaces or integrations...
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Relationship
It is really hard to understand exactly what the host means. They have their own jargon, and we...
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Operations, Product
Our host has a very nice repository of information where we can go and seek things on our own time....
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Product
The system has a lot of great functionality that helps to ensure that we can follow the workflows...
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Operations, Product
We are finally at a place where things seem to be smoother with Epic. Getting to this point was a...
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Loyalty
Our host does do a pretty good job of sending out messages when there are issues. I know our host is...
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Operations, Product
There are so many tools within Epic's platform that we can use to do reporting, and that is amazing...
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Culture, Value
I was part of a lot of the calls with our host during the setup, and we felt like every little...
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Loyalty
We are a part of an ACO with other community health centers across the state. The majority of us...
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Product
I wish Epic would learn how to change some things, specifically with sharing data. We are a...
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Relationship, Operations, Product
Any feedback that isn't positive from our doctors isn't related so much to the system as it is to...
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Relationship, Operations
We have challenges with being a Community Connect partner and working with the host hospital. Epic...
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Operations
Everybody could have done better in the implementation. We tried to follow the Epic instruction...
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Value
There are a number of opportunities to clean up the system, build it out, and make it more efficient...
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Product
We like that everything is in one system. The continuity of seeing the patient all the way through...
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Operations
Our biggest problem was the go-live. We went live during the pandemic, and the host team members...
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Relationship, Product
We have to go through an approval process to get any changes made, and there is usually a timeline...
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Product
Overall, we are happy with the product. The product is definitely robust; it is way more robust than...
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Product
The one complaint I hear from the nursing staff is the amount of work that they have to put in on...
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Relationship
One of our leadership people often asks our host what is possible in the solution. Our host often...
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Loyalty, Product
Epic is just really dominant in this market, and most providers see the Epic solution as the highest...
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Operations
We thought that the system was what it was. We found out later through a consulting firm that we...
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Culture, Loyalty
I think my overall satisfaction will be higher a year from now. We have been on the product for a...
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Loyalty
Our dissatisfaction is more a result of the fact that we are piggybacked on our host’s license for...
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