Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The team for Community Connect EpicCare Ambulatory EHR is younger. This is not in age, but they are...
Login or Create an Account to see details.
Relationship, Product
There are certain things, like us dealing with workers' comp patients, that are hard for our host...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is stellar. There are beautiful things about the...
Login or Create an Account to see details.
Relationship
For Community Connect EpicCare Ambulatory EHR, we are working with someone who we have worked with...
Login or Create an Account to see details.
Product
I like everything about Community Connect EpicCare Ambulatory EHR. It is easy to log in to. We can...
Login or Create an Account to see details.
Operations
Our organization decided to go with Epic's best practice recommendations and recommended build for...
Login or Create an Account to see details.
Product
From a clinical perspective, providers think it is fabulous to have an enterprise chart so that they...
Login or Create an Account to see details.
Operations
The Community Connect EpicCare Ambulatory EHR training is designed for hospitals, large health...
Login or Create an Account to see details.
Relationship
Our host is pretty transparent and warns us of challenges, and I think they keep their promises....
Login or Create an Account to see details.
Relationship, Product
In my area, our hosts don't have a strong understanding of Community Connect EpicCare Ambulatory...
Login or Create an Account to see details.
Operations
About half of the resource people I interacted with during the implementation of Community Connect...
Login or Create an Account to see details.
Operations
The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...
Login or Create an Account to see details.
Relationship
A while ago, we were having some difficulty with ticket follow-through, but that actually has...
Login or Create an Account to see details.
Operations, Product
The system almost does so much that it is not a simple process, especially for some of the doctors...
Login or Create an Account to see details.
Product
Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...
Login or Create an Account to see details.
Culture, Product
Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...
Login or Create an Account to see details.
Relationship
Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....
Login or Create an Account to see details.
Relationship, Product
We have been having some connectivity issues with our virtual desktop software, which is what we use...
Login or Create an Account to see details.
Relationship, Product
Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...
Login or Create an Account to see details.
Product, Value
Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...
Login or Create an Account to see details.
Operations
The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...
Login or Create an Account to see details.
Product, Value
Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...
Login or Create an Account to see details.
Relationship
The support from our host is pretty good. We are now being alerted to issues that they discover, so...
Login or Create an Account to see details.
Value
Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...
Login or Create an Account to see details.
Relationship, Product
Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...
Login or Create an Account to see details.
Loyalty, Product
Epic has made a lot of improvement over the last several years in trying to simplify things, but the...
Login or Create an Account to see details.
Relationship, Operations
We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...
Login or Create an Account to see details.
Operations
The host cannot do a session just for a specific specialty; that is some of the feedback from...
Login or Create an Account to see details.
Culture, Loyalty, Product
The tough thing is that if I could have been allowed to buy the product directly, I would say...
Login or Create an Account to see details.
Loyalty, Product
If we were to go with another vendor's solution, it would be our instance that we get to govern and...
Login or Create an Account to see details.
Operations
The training looks like classroom-style training for providers and separate classroom sessions for...
Login or Create an Account to see details.
Loyalty, Product
We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...
Login or Create an Account to see details.
Product
We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...
Login or Create an Account to see details.
Loyalty, Value
I would tell a friend that if they can go with Epic directly, then great. That is the ideal...
Login or Create an Account to see details.
Product
The feedback I get about Epic's system is that there is too much information, too many clicks, too...
Login or Create an Account to see details.
Operations, Product
There are a lot of ways to do various things in the system. Our clinicians struggle with knowing the...
Login or Create an Account to see details.
Relationship, Product
I don't know that I would ever be a Community Connect partner again, but I would definitely be an...
Login or Create an Account to see details.
Relationship, Product
I know that Epic has made great progress. They have something called Garden Plot now, and that helps...
Login or Create an Account to see details.
Value
One advantage to being a Community Connect partner is that we have a subsidized product. We don't...
Login or Create an Account to see details.
Culture, Operations
There is stuff that our host site told us they could do, but our idea of how that stuff could be...
Login or Create an Account to see details.
Relationship
Getting support people on the phone for this solution is a struggle, but there is a chat feature...
Login or Create an Account to see details.
Relationship
With every meeting we are in, there are many people from Epic and our host site, and everybody is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...
Login or Create an Account to see details.
Product
We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....
Login or Create an Account to see details.
Loyalty, Product, Value
With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...
Login or Create an Account to see details.
Relationship, Product
The Community Connect solution is good. There is a lot more versatility in being able to work with...
Login or Create an Account to see details.
Operations
Our Epic Community Connect host has been amazing. The people are great, but their initial approach...
Login or Create an Account to see details.
Relationship
We have had good service in the past, but our Community Connect host has laid off most of their Epic...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...
Login or Create an Account to see details.
Loyalty, Product
We have been talking about ticket scheduling, which is done via an order, and the order is usually...
Login or Create an Account to see details.
Product
Because our imaging systems are from different vendors than Epic, they are not integrating as well....
Login or Create an Account to see details.
Operations, Product
During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...
Login or Create an Account to see details.
Loyalty
I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...
Login or Create an Account to see details.
Relationship
From an Epic standpoint, where they can improve is the customer relationship management platform...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...
Login or Create an Account to see details.
Relationship, Product
Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...
Login or Create an Account to see details.
Culture
Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...
Login or Create an Account to see details.
Operations
Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...
Login or Create an Account to see details.
Relationship
Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...
Login or Create an Account to see details.
Operations, Value
We either have to learn things ourselves or pay for additional training, and that is not really...
Login or Create an Account to see details.
Product
There are some features we want that we can’t get. For example, we can’t do any customization for...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...
Login or Create an Account to see details.
Operations, Product
The reporting has probably been the toughest thing to learn, but we are getting better. There was...
Login or Create an Account to see details.
Product
Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...
Login or Create an Account to see details.
Product
Epic is the only game in town at this point. They have very successfully cornered the market,...
Login or Create an Account to see details.
Product
The opportunities with Epic are endless in working with a safety net population. The importance of...
Login or Create an Account to see details.
Product
There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...
Login or Create an Account to see details.
Value
We are still learning the cost model. There have certainly been expenses we didn't plan for. There...
Login or Create an Account to see details.
Relationship, Product
Some unmet needs are certainly around care management and care coordination, especially...
Login or Create an Account to see details.
Relationship
Our host site has meetings directly with Epic’s technical service side, and Epic's service people...
Login or Create an Account to see details.
Value
The product is expensive, but I think that it is well worth the price with all the tangibles and...
Login or Create an Account to see details.
Product
The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...
Login or Create an Account to see details.
Relationship, Operations
Our host site's strong point is hospital billing. A lot of the time, we will look for certain...
Login or Create an Account to see details.
Operations, Product
Users have to do things differently in the system for professional billing, and we have been able to...
Login or Create an Account to see details.
Product
We have had some hiccups where the system has shut down for our remote staff members, and those...
Login or Create an Account to see details.
Loyalty, Relationship
I have noticed a lot of changes from our host site in the recent past, like more communication. I am...
Login or Create an Account to see details.
Operations
Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...
Login or Create an Account to see details.
Value
Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...
Login or Create an Account to see details.
Relationship
We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...
Login or Create an Account to see details.
Relationship, Product
There are things that come up when we need to make changes in the system. If we have a provider who...
Login or Create an Account to see details.
Operations, Product
The product is great for people who know what they are doing. There are 25 ways to do one thing, and...
Login or Create an Account to see details.
Product
I like the system. It is different than our previous solution, but if I try to explore Epic's...
Login or Create an Account to see details.
Operations
We had a very difficult time with training for the product. I can't say how many hours we spent...
Login or Create an Account to see details.
Loyalty
Internally, we try to encourage using the system's messaging feature because that feature is pretty...
Login or Create an Account to see details.
Product
When it comes to integration, there is one thing that Epic is lacking, but they are promising it...
Login or Create an Account to see details.
Relationship
We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...
Login or Create an Account to see details.
Relationship, Operations
When we have issues, they are with our host and not with Epic. We don't have direct integration...
Login or Create an Account to see details.
Operations, Product
Epic software is an easy choice when it comes to ease of use because so many people have been...
Login or Create an Account to see details.
Relationship
Epic has a solid help desk, and we have good access to people and very good support.
Login or Create an Account to see details.
Relationship
A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...
Login or Create an Account to see details.
Value
I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...
Login or Create an Account to see details.
Relationship
Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...
Login or Create an Account to see details.
Operations
The training happened through our host, and they only trained us on the product because they said...
Login or Create an Account to see details.
Operations
The training materials that are available, such as the webinars, are all good.
Login or Create an Account to see details.
Product
We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....
Login or Create an Account to see details.
Operations, Product
Epic's system has had a learning curve. At first, I would have said that the system was rough, but...
Login or Create an Account to see details.
Culture, Relationship
I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...
Login or Create an Account to see details.
Value
Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...
Login or Create an Account to see details.
Relationship, Product
The model that Epic has set up with Community Connect is really flawed because it requires big...
Login or Create an Account to see details.
Value
Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...
Login or Create an Account to see details.
Loyalty, Relationship
My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...
Login or Create an Account to see details.
Product, Value
The product is so overwhelmingly complicated and serves so many different purposes that it is a...
Login or Create an Account to see details.
Product, Value
The product is so complicated and such a massive burden to carry that it is not possible for even...
Login or Create an Account to see details.
Relationship, Value
Epic promises everything, but with the service and changes, for example, they can do things...
Login or Create an Account to see details.
Operations, Product
There is definitely a learning curve and some challenges when using the product.
Login or Create an Account to see details.
Product
We like the ability to share information between different providers and clinics on Community...
Login or Create an Account to see details.
Product, Value
There is a lot of automation in the system. There is more automation in the EHR from a billing...
Login or Create an Account to see details.
Relationship, Operations
Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...
Login or Create an Account to see details.
Relationship
We are part of a Community Connect site, so we are dealing with our host more than we are dealing...
Login or Create an Account to see details.
Product
One of the Community Connect program’s biggest strengths is its ability to connect us with others....
Login or Create an Account to see details.
Relationship
Epic's tool is wonderful; although it is not always user friendly, it is always there to support us....
Login or Create an Account to see details.
Relationship
Our Community Connect host site has been very responsive. They research issues to try to find viable...
Login or Create an Account to see details.
Relationship
Our Community Connect host site has limited resources available to us to correct any issues, so...
Login or Create an Account to see details.
​
Featured Report
Preferences