Community Connect EpicCare Ambulatory EHR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Product
My recommendation for Epic is to simplify, simplify, simplify. They should reduce the number of...
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Loyalty, Product
The biggest benefit of using Community Connect EpicCare Ambulatory EHR is the access to Epic's depth...
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Relationship
When we need service, our relationship with Epic is pretty good. Our instance of Epic is handled by...
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Relationship, Product
Epic has talked a lot about their AI solutions and road map, especially at their last user group...
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Product
When Community Connect EpicCare Ambulatory EHR is connected and working, things are wonderful. But...
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Product
I would tell a friend that Epic's system is something that is very useful in terms of connecting...
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Relationship
Our host has worked really hard to improve the relationship and be responsive to our requests, and...
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Loyalty
If we were starting over, we would definitely buy Community Connect EpicCare Ambulatory EHR again....
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Culture, Value
Our host is fair and transparent with charges for the most part. There have been some issues with...
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Value
I wouldn’t want to get Community Connect again because of the pricing. We entered into a strategic...
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Value
With Community Connect, we’ve asked for transparency in the pricing, but we haven’t gotten it. It’s...
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Operations
We went live with Community Connect a couple of years ago, and the way it was explained to us was...
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Relationship
I don’t really have any complaints about our support for Community Connect EpicCare Ambulatory EHR....
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Product
My only hesitation with the solution's capabilities is around data reporting. When we went live with...
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Relationship
I don’t know what our host organization's vision is. I’ve never seen a road map, and no one has ever...
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Product
I like that with Community Connect, we have gotten direct access to the back end. We can do our own...
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Operations
We just went through training for Community Connect EpicCare Ambulatory EHR, but with a new host....
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Product
There are a few solutions that would benefit us and that we would really like to use, but our host...
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Loyalty, Relationship, Product
Epic is always kind of at the forefront of what's next. Clearly, AI is a big thing right now, and...
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Relationship, Product
For a Community Connect site, the Epic host plays heavily into the rating of development and...
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Product
Community Connect EpicCare Ambulatory EHR is easy to understand. It's intuitive to end users. It...
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Relationship
Regarding support, our current host is wonderful. But as a site that's going from one host to...
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Loyalty, Relationship
We were in the market for an EHR, and we stuck with Epic. We were navigating the relationship with...
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Product
I like the functionality of Epic’s reports, and that's what I use the most. When using the system,...
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Relationship
When it comes to areas of improvement, Epic’s response time to tickets is not consistent. For...
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Product
I think reporting is something Epic needs to work on a bit. There are a lot of reports, but the...
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Product
I do not know if Epic currently does AI, but I know our big push is AI. Our host has rolled AI out...
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Relationship
Whenever we call the host's support team, we are left on hold, and it takes about 30 minutes to an...
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Culture
We want a very detailed quote of everything we are being charged for, because normally, we just get...
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Product
The biggest strength of Community Connect EpicCare Ambulatory EHR is that it’s integrated with the...
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Value
The Epic system costs a billion dollars, and organizations have to hire people to have things like...
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Product
Using the system is a better solution than not having Community Connect. One good thing about...
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Operations
Our host offered us online videos for training. Those were good to an extent, but we still needed...
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Relationship, Value
When it comes to support for Community Connect, trying to explain our workflow is a very difficult...
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Loyalty, Value
If we were in the market for a new EHR solution, our choice would depend on the money. By far, Epic...
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Product
Our organization is still behind when it comes to technology. We’re using technology from the 1980s....
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Relationship, Product
As a health center using Community Connect, we are one of hundreds of smaller sites that our host...
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Product
I like how robust the system is. I like that it gives us a great line of sight on real-time data,...
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Operations
Epic’s training is good. The problem is the effectiveness. They offer things, but the follow-through...
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Product
An improvement or enhancement I’d like to see would just be continued integration of AI. Right now,...
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Relationship
Our Epic host is slow to respond, even on urgent issues.
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Relationship
Epic is a rapidly growing company, and they have had a hard time keeping up with demand regarding...
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Operations
Epic’s training quality, especially before the go-live, was absolutely terrible. The training was...
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Loyalty
We chose Community Connect EpicCare Ambulatory EHR based on a couple of things. We looked at other...
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Relationship
Tech support and customer support with our representative are excellent. If we need something,...
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Relationship, Product
The complaints in general with Community Connect are that it is very slow. We go to these...
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Loyalty, Product
The biggest disappointment in Epic is their population health piece. We are vendor locked, so we...
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Product
If I have a bunch of patients with uncontrolled blood pressure, I can put them in a registry, but it...
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Product, Value
The solution works great for us. Our providers have really high satisfaction from our patients, and...
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Relationship, Product
We have special needs where we have to figure out how to do certain reports, but Epic is really bad...
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Value
The cost of healthcare is unsustainable, and we keep getting nickel-and-dimed more. Things keep...
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Value
Epic was a huge investment for us. We wouldn’t go back to paper charts. It works for us because all...
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Loyalty, Product
I always tell people that if they are in an area where their hospitals are with Epic, they have to...
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Product
There’s a disconnect between the software and payer requirements from CMS, Medicare, and Medicaid....
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Loyalty, Product
We have been with Epic a long time, and the solution works just fine for us. We don’t have any...
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Product
The solution is less customizable than expected. Some workflows do not align well with rural...
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Product
We have greater access to newer capabilities compared to Cerner. Ambient speech technology for...
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Operations
Our initial Epic training was strong. The quality declined after our transition to the firm that...
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Relationship
The vendor's support people are less accessible and slower to respond. Tickets can take up to three...
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Value
Epic is really expensive, but they are also the best option out there. We know that. It is just hard...
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Loyalty, Value
If we were to talk about Epic more broadly, I would encourage organizations, especially larger ones,...
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Loyalty, Relationship
There are some issues with our host site's support due to a ticketing system conversion, but I know...
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Product
The product's biggest strength is its ability to schedule all of our clinics in one system and have...
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Operations, Product
Epic's system is built for a larger organization, such as our host site. We are able to take what...
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Relationship, Product
I have been pleased with everything we get from Epic. Epic should continue to innovate and look for...
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Relationship, Product
I would pick Epic 100% of the time. When I hear some chatting with my colleagues who are using...
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Product
I am very happy with Community Connect EpicCare Ambulatory EHR. Epic's solutions are integrated into...
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Operations
Overall, training is done pretty well. Sometimes Epic launches mass upgrades of different things,...
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Operations
There is so much in Community Connect EpicCare Ambulatory EHR, and it does so many things. It takes...
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Relationship, Product
Community Connect EpicCare Ambulatory EHR is pretty functional for what we need. I can’t think of...
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Operations
For the implementation, Epic brought an army of people to make sure everything was done and set up....
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Culture, Value
We pay a flat fee to our host for the system. If we are talking about Epic, the vendor, I would say...
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Product
The product is reasonable and okay in and of itself, but the Community Connect concept is a disaster...
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Relationship, Value
For Community Connect, I don’t think Epic is really interested in creating a product that is useful...
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Relationship
I think our host wasn’t prepared to be a host. Our host aimed to become a host for multiple...
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Operations
The system is so infinitely customizable that the training materials produced by Epic often don't...
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Relationship
The quality of support is pretty decent. The user web is pretty extensive. Epic seems to have TS...
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Product
A lot of people, like the host’s analysts, understand only a tiny slice of the system, and the...
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Loyalty, Product
The system is crazy complicated. It can be configured all sorts of different ways, and if the host...
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Product, Value
We only use Epic's system in our facility to look up patient information in preparation for patient...
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Product, Value
The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...
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Relationship, Value
Epic has had some challenges with getting updates in a timely manner due to resources, so there have...
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Product
Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...
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Culture, Value
I used to say Epic didn’t nickel-and-dime, but I feel that isn't the case anymore. I think they are...
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Value
Price considerations for organizations that serve more resource-limited populations are challenging...
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Loyalty, Product
Epic is getting into a lot of spaces. They are getting into the ERP space as well as other areas...
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Relationship, Product
When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...
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Product
The benefits of using the solution are integration and information exchange because so many groups...
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Product, Value
In Community Connect EpicCare Ambulatory EHR, someone else provides the IT portion, and that is a...
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Relationship
If I have any issues with upgrading or needing to escalate a ticket, our host site is very good...
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Operations, Product
With our previous solution, we were able to know the whole product, but with this solution, there is...
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Product
Epic has a broad range of robust solutions. However, Epic is still lacking some key interoperability...
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Value
We have been wrangling with our host site about what the charge is going to be for AI. It has taken...
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Operations
The training that is provided via our Epic host site is very generic and doesn't apply to a lot of...
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Product
The reporting tools within Epic's system are fairly robust, and we do a lot of our own reporting...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR is an integrated platform for outpatient and inpatient...
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Relationship, Product
I strongly recommend Community Connect EpicCare Ambulatory EHR, but there are some caveats. Users do...
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Loyalty
For our CEO, a huge factor behind moving to Epic was the improved provider recruitment from having a...
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Operations
When our old vendor took us from one system to another, the transition was terrible. It was over a...
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Product
So much of the stuff is contained, and it is all interoperable. So all of Epic's modules are tied...
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Operations, Product
The workflow for the providers on the EHR side is really slick. In Basket is kind of painful, and it...
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Relationship, Product
The work queues are kind of a pain. We have a lot of claims dollars sitting in work queues. We had...
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Relationship
There is a big backlog of support requests, so it takes a really long time to get support back.
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Relationship, Product
I am trying to use the tools that are embedded within Epic's system. I’m working very closely with...
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Product
I would rate the delivery of new technology a few points down from the top because I haven’t heard...
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Loyalty, Product
We can't modify the appointment-reminder messages by department or by MyChart status. Messages can...
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Relationship
When I log a ticket online, it never gets taken care of. I have to follow up, and that seems to take...
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Relationship
Communication with our host site is just not super good. When I log a ticket, the host site doesn't...
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Operations, Product
Whenever we have an upgrade, I call it a downgrade because the update usually affects a lot of other...
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Product
When there is a Citrix upgrade, the solution is affected. When I go to check somebody in, my whole...
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Relationship
The solution has been sending out our claims incorrectly. I logged a ticket about the issue, and our...
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Relationship
I don’t want to sit here and be negative about the solution because it is a good system, but I just...
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Product, Value
It is good to have all the information in the solution, but there are so many things I would change....
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Product
Every time we do something, we have to click more. It takes 10 clicks just to check in a patient. It...
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Relationship, Product
I feel like I’m the one who identifies issues in the solution. Our host site doesn't usually...
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Value
Our host seems to always have a price tag for something if it is not within scope. If something is...
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Relationship
When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...
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Product
With Epic, we get what works generally across the board for everybody, not for each client...
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Product
We get reports from the system. We don't have to try to build reports. They are there for us. The...
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Product
We have our own version of Epic's system, and other health systems have their own versions. Even...
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Value
Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...
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Commentary Summary
Comment Type Breakout