Community Connect EpicCare Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Loyalty, Product

Epic has implemented some things recently that are going to be helpful to us, like DAX Copilot,...

May 2025
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Director

Operations

Our host could provide slightly more education, tip sheets, and things when they upgrade. There have...

May 2025
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Director

Value

We are nickel-and-dimed by Epic. It would be much more beneficial if any needed maintenance were...

May 2025
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Director

Product

Epic needs to reduce the number of folders that go to the physician's In Baskets in Community...

May 2025
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Director

Relationship

Our support people for Community Connect EpicCare Ambulatory EHR have been pretty quick, and our...

May 2025
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Director

Loyalty

We are using Community Connect EpicCare Ambulatory EHR for our ambulatory surgery centers because...

May 2025
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Director

Product

We need better reporting in Community Connect EpicCare Ambulatory EHR. Trying to drill down on...

May 2025
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Director

Product

Some of our more well-seasoned users can zip around and figure things out very quickly in Community...

May 2025
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Manager

Operations

The challenges that we have aren't with the product but with the host site. Communication is a major...

May 2025
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Manager

Loyalty, Relationship, Product

Referrals are an area that would be amazing to go after and improve. I believe that Epic has things...

May 2025
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Manager

Relationship, Product

It is really nice that we can run our ideas past our host site to get their thoughts and opinions...

May 2025
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Director

Relationship, Product

The organization I worked at previously had their own instance of Epic's system, and there are a lot...

May 2025
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Director

Product

Community Connect EpicCare Ambulatory EHR functions very well.

May 2025
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Director

Product

The solution is very thorough and effective in meeting our needs. It keeps us well-connected with...

Apr 2025
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Director

Relationship, Operations, Product

There is good communication about what is coming in the upgrades from our host, but sometimes it...

Apr 2025
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Director

Operations

Training is offered to us. If we reach out for training, we may not get it immediately, but we can...

Apr 2025
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Director

Product

The integration piece of the solution is very effective and helpful. There are times when the format...

Apr 2025
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Director

Product

The solution is a complex system, but once our users get into patterns, it goes well. There is...

Apr 2025
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Director

Relationship

There seems to be good support from our host, but we recently had a change in the system that...

Apr 2025
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Director

Product, Value

Some of the tangible outcomes we have had from using the solution are that we are able to pull data...

Apr 2025
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Analyst/Coordinator

Loyalty

I’m optimistic about the future because we are always seeing new changes that are coming. AI is...

Apr 2025
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Analyst/Coordinator

Product

I would like to see improved quality by making sure that the nurses and providers are entering the...

Apr 2025
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Analyst/Coordinator

Loyalty, Product, Value

The product works really well. We are doing an overhaul regarding workflows because it has been...

Apr 2025
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Analyst/Coordinator

Value

The host charges for every little thing. We use a help desk service with them. We pay them by the...

Apr 2025
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Director

Relationship, Product

I would choose Epic again for a couple of reasons, like the interoperability, the information...

Apr 2025
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Director

Relationship

We get our customer support through our host site, not Epic, and we have a lot of problems with...

Apr 2025
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VP/Other Executive

Loyalty, Product

We need more integration with our payer platform to really reduce the incredible duplication of work...

Mar 2025
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VP/Other Executive

Loyalty, Product

We are still growing and learning all of the ways to use the product best, and it is a...

Mar 2025
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VP/Other Executive

Operations, Product

I would tell someone curious about Epic that the ability to personalize at an organizational level...

Mar 2025
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VP/Other Executive

Value

We do get charged for each module and new tool by our host, but they are working on how to roll up...

Mar 2025
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VP/Other Executive

Loyalty, Product

Interoperability is why I want to keep Epic. Pretty much our entire ecosystem is on Epic, so that is...

Mar 2025
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Director

Loyalty

Before we went on our first EHR, we tried to look at Epic's systems, but we were too small for them....

Mar 2025
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Director

Relationship

Epic is constantly making improvements. We always have ways to submit ideas, and that is great. I...

Mar 2025
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Director

Product

We were on a different EHR before we moved to Epic's EHR. Some things I really enjoy about the...

Mar 2025
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Director

Relationship, Product

With the system's interoperability, we have quite a few different ties to other outside entities....

Mar 2025
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CIO

Relationship

We want Epic to actually invest in the user experience. I'm sure they have a bunch of developers and...

Feb 2025
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CIO

Loyalty

We chose Community Connect EpicCare Ambulatory EHR because a hospital in our area switched to Epic...

Feb 2025
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CIO

Operations

Our host really struggled to provide high-quality training. They had some trainers that didn't show...

Feb 2025
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CIO

Operations, Product

Community Connect EpicCare Ambulatory EHR is excessively complicated in ways it doesn't need to be...

Feb 2025
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CIO

Operations

We had a medium experience with implementing Community Connect EpicCare Ambulatory EHR. The...

Feb 2025
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CIO

Relationship, Product

Epic has a long way to go in terms of really understanding how to make the outpatient workflow...

Feb 2025
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Manager

Relationship, Product

Being able to access community records has been very helpful.

Feb 2025
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Manager

Product

The areas of opportunity for Epic are in billing. For example, voiding a claim removes all history...

Feb 2025
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Manager

Product

We have been on Epic's system for a few years, and for the most part, the product is probably above...

Feb 2025
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Manager

Culture, Relationship, Operations

Recently, someone from another of our host site's Community Connect sites told me that when they...

Feb 2025
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Manager

Loyalty, Relationship, Operations

We are a specialty practice, and we have started doing a big thing in the time that we have been on...

Feb 2025
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Manager

Relationship

Our host site has gone through layoffs, and their IT department is very stressed. We have doctors...

Feb 2025
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Manager

Relationship

Since we are a Community Connect site, the work that we want to try to accomplish must go in the...

Feb 2025
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Manager

Relationship

Right now, there is an API that is used by a partner organization for a project we are involved in....

Feb 2025
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Manager

Relationship, Product

I don't know why Epic isn't at the forefront of trying to design something that could fit with grant...

Feb 2025
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Analyst/Coordinator

Relationship

We do have some really good, helpful analysts from our host site; the analysts have been...

Jan 2025
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(0)
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Analyst/Coordinator

Product

Community Connect is not friendly for our specialty.

Jan 2025
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Manager

Operations

Our host site handles the initial training with all new users, but their ongoing training is a lot...

Jan 2025
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Manager

Product

My biggest challenge is convincing my physicians that as much as they might hate Community Connect...

Jan 2025
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Manager

Product, Value

The system is just shy of being perfect in terms of my expectations. I have been pretty impressed...

Jan 2025
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Manager

Loyalty

We have a product from another vendor that is supposed to record conversations between providers and...

Jan 2025
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Manager

Relationship

Our host site can send things up the flagpole. They often can't solve certain issues for security...

Jan 2025
||
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Manager

Operations

Some advice that I would give someone implementing the system is that I don't know whether there is...

Jan 2025
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Manager

Product, Value

There are always other applications out there that we are not building interfaces or integrations...

Jan 2025
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Director

Relationship

It is really hard to understand exactly what the host means. They have their own jargon, and we...

Jan 2025
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Director

Operations, Product

Our host has a very nice repository of information where we can go and seek things on our own time....

Jan 2025
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Director

Product

The system has a lot of great functionality that helps to ensure that we can follow the workflows...

Jan 2025
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Director

Operations, Product

We are finally at a place where things seem to be smoother with Epic. Getting to this point was a...

Jan 2025
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Director

Loyalty

Our host does do a pretty good job of sending out messages when there are issues. I know our host is...

Jan 2025
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Director

Operations, Product

There are so many tools within Epic's platform that we can use to do reporting, and that is amazing...

Jan 2025
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(0)
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Director

Culture, Value

I was part of a lot of the calls with our host during the setup, and we felt like every little...

Jan 2025
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(0)
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Director

Loyalty

We are a part of an ACO with other community health centers across the state. The majority of us...

Jan 2025
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(0)
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Manager

Product

I wish Epic would learn how to change some things, specifically with sharing data. We are a...

Jan 2025
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Manager

Relationship, Operations, Product

Any feedback that isn't positive from our doctors isn't related so much to the system as it is to...

Jan 2025
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(0)
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Manager

Relationship, Operations

We have challenges with being a Community Connect partner and working with the host hospital. Epic...

Jan 2025
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(0)
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CFO

Operations

Everybody could have done better in the implementation. We tried to follow the Epic instruction...

Jan 2025
||
(0)
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CFO

Value

There are a number of opportunities to clean up the system, build it out, and make it more efficient...

Jan 2025
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(0)
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CFO

Product

We like that everything is in one system. The continuity of seeing the patient all the way through...

Jan 2025
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VP/Other Executive

Operations

Our biggest problem was the go-live. We went live during the pandemic, and the host team members...

Jan 2025
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VP/Other Executive

Relationship, Product

We have to go through an approval process to get any changes made, and there is usually a timeline...

Jan 2025
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VP/Other Executive

Product

Overall, we are happy with the product. The product is definitely robust; it is way more robust than...

Jan 2025
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VP/Other Executive

Product

The one complaint I hear from the nursing staff is the amount of work that they have to put in on...

Jan 2025
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VP/Other Executive

Relationship

One of our leadership people often asks our host what is possible in the solution. Our host often...

Jan 2025
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VP/Other Executive

Loyalty, Product

Epic is just really dominant in this market, and most providers see the Epic solution as the highest...

Jan 2025
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VP/Other Executive

Operations

We thought that the system was what it was. We found out later through a consulting firm that we...

Jan 2025
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VP/Other Executive

Culture, Loyalty

I think my overall satisfaction will be higher a year from now. We have been on the product for a...

Jan 2025
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VP/Other Executive

Loyalty

Our dissatisfaction is more a result of the fact that we are piggybacked on our host’s license for...

Jan 2025
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Director

Operations

It is hard to compete with the training that we received. We were forced to get our trainers...

Nov 2024
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Director

Operations, Product

If there were an EHR out in the world that was simple and easy to navigate, that EHR would probably...

Nov 2024
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Director

Relationship

As far as getting support goes, there are so many moving pieces, whether our host provides the...

Nov 2024
||
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Director

Operations

When we implemented the solution, part of the challenge was that we wanted certain modules that our...

Nov 2024
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Director

Value

The solution is so expensive. For what the software is, what we spend on it is truly just...

Nov 2024
||
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Director

Product

The solution goes down a lot. Systems go down for lots of different reasons. Sometimes, these...

Nov 2024
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Director

Loyalty, Relationship, Product

When looking at the road map for Epic, we can see that they put a lot of time and money into making...

Nov 2024
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Director

Loyalty, Product

The solution could be better. There are all these complexities, different versions, and all these...

Nov 2024
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Director

Relationship, Operations

Especially while we were implementing the solution, we had lots of support from our host's team and...

Nov 2024
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Director

Culture, Relationship

We have run into situations where our host site has said they could do something but then couldn't....

Nov 2024
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Director

Loyalty, Product

If we were in the market, Community Connect would be the tool that we would choose. A lot of this is...

Nov 2024
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CMO

Loyalty, Product

Community Connect EpicCare Ambulatory EHR has been adequate. It served its purpose when we needed...

Nov 2024
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CMO

Relationship

There is quite an initial learning curve for Community Connect EpicCare Ambulatory EHR. Epic’s...

Nov 2024
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CMO

Value

If we want to make changes on our ambulatory side of Community Connect EpicCare Ambulatory EHR, the...

Nov 2024
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Manager

Product

Community Connect EpicCare Ambulatory EHR is very easy to use. There is always room for improvement,...

Nov 2024
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(0)
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Manager

Relationship

I am satisfied with the partnership that we have with Epic, and our host site understands our needs...

Nov 2024
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(0)
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Manager

Relationship, Operations, Product

Epic does deliver their upgrades as promised. There is a little room for improvement, but they do a...

Nov 2024
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Director

Product, Value

Our host doesn’t keep promises around data availability and workable reporting inside of the system....

Sep 2024
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Director

Operations

Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...

Sep 2024
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(0)
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Director

Loyalty, Product

We are considering whether we will continue with the system. It is the industry standard. Providers...

Sep 2024
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(0)
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CMO

Loyalty, Product

If we were in the market for a new core EHR, Epic's system would be our first choice. Epic's systems...

Sep 2024
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(0)
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CMO

Loyalty, Product

Epic's product is very sophisticated. It is intuitive, and the clinical decision support that it...

Sep 2024
||
(0)
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CMO

Value

The AI movement is really exciting to us, but we may not be able to access new AI features due to...

Sep 2024
||
(0)
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CMO

Product

Epic is a monster. They have many different modules, and we only use one part of those. I wish that...

Sep 2024
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(0)
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CMO

Loyalty, Relationship

Epic is very proactive when it comes to thinking about the future. Their CEO has a mantra about how...

Sep 2024
||
(0)
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Manager

Loyalty, Product

Overall, I really like the system. It is great. I love how interconnected it is. Conceptually, the...

Sep 2024
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Manager

Operations

Our host site's training is really good. Our host site is getting better at doing remote and mobile...

Sep 2024
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Manager

Relationship

The system is big. It has a lot of ins and outs as well as little tangents that we could dive into...

Sep 2024
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(0)
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Manager

Product

The only reason I would mark Epic down is that their process for business continuity access is...

Sep 2024
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Manager

Relationship, Product

There are some things that we want to see in the system, but getting those things is a very slow...

Sep 2024
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(0)
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Physician

Product

The product’s biggest strength is its interoperability at this point. There is integration with...

Sep 2024
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Physician

Product

For improvements in the solution, some increased focus on the In Basket inefficiencies would be...

Sep 2024
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VP/Other Executive

Relationship

Usually, we get why our representative is called a BFF. We rarely need to go to them for any...

Sep 2024
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(0)
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VP/Other Executive

Loyalty, Product

Traditionally, Epic has stayed with the core of their EHR platform, but the core technology itself...

Sep 2024
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VP/Other Executive

Loyalty, Product

Epic has all of the functionalities that we are looking for. Compared to other vendors out there,...

Sep 2024
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VP/Other Executive

Loyalty, Operations, Value

A Community Connect partnership brings down the total cost for institutions. However, if I were a...

Sep 2024
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VP/Other Executive

Operations

We have a hybrid setup for our training. Epic gives us content, then our host site develops the...

Sep 2024
||
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VP/Other Executive

Operations, Product

There is no average end user of the system, so the system's ease of use depends on the user's age,...

Sep 2024
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VP/Other Executive

Operations, Product

The system's integration is highly dependent on what we put into it. That isn't limited by the...

Sep 2024
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Manager

Product

Something I like about this solution is that I can look up provider notes from any other provider in...

Sep 2024
||
(0)
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Manager

Relationship, Product

Whether or not promises are kept is different for Community Connect users. Other people who are on...

Sep 2024
||
(0)
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Manager

Operations, Product

The scheduling piece of this solution could use some work. I have had other solutions where it was...

Sep 2024
||
(0)
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Manager

Operations, Product

This solution is not a good product for rehab. It is not user friendly. It feels like it was...

Sep 2024
||
(0)
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CMIO

Relationship, Operations, Value

Epic will tell us that they can do more for us, but I think some of that comes down to cost. We are...

Sep 2024
||
(0)
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CMIO

Loyalty

There are both advantages and disadvantages to Community Connect implementations. We would love to...

Sep 2024
||
(0)
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CMIO

Product, Value

The system has both hurt and helped us. That has been a net positive though. There are a bunch of...

Sep 2024
||
(0)
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CMIO

Product, Value

I am very satisfied with Epic's integrations. Epic is doing a pretty good job. We have had some big...

Sep 2024
||
(0)
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CMIO

Loyalty, Product

Our former EHR was tremendously more customizable and flexible for our needs and experiences than...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

We have had to change a lot of things in the system in terms of workflows. It took several months of...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Culture, Product

The system is hard to use. It is really complex, but it does automate and help us out with some...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Operations, Product

We really struggle with training. Epic is successful in large part because they force everyone to do...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Product

Housing and tracking referring physician information and driving information to referring physicians...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Relationship

When we have had direct interactions with Epic, everything has been really strong. Things haven't...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Relationship

Epic doesn't interact with us directly. They interact with our host site. They include me and some...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We do get new, itty-bitty upgrades, but it would be nice to have them tested first. When we went...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

If there is an upgrade, if the host organization fixes something in the background, or if they are...

Sep 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Value

With our host organization, there is a cost for everything, no matter what. They don't try to avoid...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

When I think about where we were before we came to Community Connect, some things were painful. We...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Stability with Community Connect is like a nightmare. For example, we have been having this faxing...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I can't speak for other departments, but Community Connect is user friendly for the things that my...

Sep 2024
||
(0)
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Analyst/Coordinator

Product

I’m wishy washy about whether I would choose to buy Community Connect again. I am 50/50 because the...

Sep 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship, Operations

Our host organization does not keep all their promises. In the beginning, when we went live, we were...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship

The vendor does not share at all what they are working on or where it needs to go. And when we ask...

Sep 2024
||
(0)
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 or  to see details.

Manager

Operations

The product is good. The problem is that the solution is a Porsche, and we are driving it like a...

Sep 2024
||
(0)
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 or  to see details.

Manager

Product

I would recommend the product, but there are nuances. Users are going to have that with any product....

Sep 2024
||
(0)
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 or  to see details.

Manager

Operations

I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...

Sep 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

The biggest strength of the solution is the ability we have to collaborate within the solution....

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Epic is pretty good about training if we need it. Epic is usually really good about proactive...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...

Aug 2024
||
(0)
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 or  to see details.

CEO/President

Operations

We have gone toward more automatic training where we can watch videos. I may be old school, but I...

Aug 2024
||
(0)
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 or  to see details.

CEO/President

Product

When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...

Aug 2024
||
(0)
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 or  to see details.

CEO/President

Relationship

The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...

Aug 2024
||
(0)
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CEO/President

Product

One of the system's highlights is its ability to share medical information with patients across...

Aug 2024
||
(0)
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CEO/President

Product, Value

If I were to do everything over again, I wouldn't want to get the professional billing piece of the...

Aug 2024
||
(0)
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 or  to see details.

CEO/President

Product

The system's reporting mechanisms can be problematic, especially for private practices. There are...

Aug 2024
||
(0)
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CFO

Relationship

Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...

Aug 2024
||
(0)
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 or  to see details.

CFO

Operations

We do our training online. But I just found out that we actually could be sending our employees to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

What is driving my low satisfaction with the support is when we have to put in multiple tickets and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations, Product

The host implemented something months ago, and it completely failed. They had to go back to the old...

Aug 2024
||
(0)
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 or  to see details.

CFO

Culture

We have a contract, and everything is billed according to the contract, so if we request something,...

Aug 2024
||
(0)
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CFO

Operations

I'm not in the software on a daily basis. I just hear the frustrations from providers and the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

If our instance of Epic's system could get fixed, the product would be part of our long-term plans....

Aug 2024
||
(0)
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VP/Other Executive

Product

The functionality that is lacking is patient engagement and anything to do with engaging. We don't...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

I have access to people empowered to solve my problems. When we raise some issues with our host,...

Aug 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

Previously, we got an email from our host saying that they wanted to delay a certain thing for...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

I don't have any issues with what the host charges us for the licenses that we utilize from them....

Aug 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

I'm not sure that our host even offers training when they do updates, but we always have issues when...

Aug 2024
||
(0)
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VP/Other Executive

Operations, Product

I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

If we ask Epic to install certain functionalities or change how the system works in a certain...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

There is a constant series of updates that are rolled out enterprise-wide for Community Connect...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

Many times, our host organization does not convey what is contained in an update to the end users....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With our other vendors, there is a representative or director who can actually make things happen,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Epic has a templated system, but it could be better if it had AI so that there would be predictive...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Anytime we have issues with the system, we get communication from our host site. We also receive...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a lot of things that our Community Connect host site won't do. We get shot down a lot...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I believe our prior authorization solution can integrate with Epic's system, but I don't think the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The host pays for the product, and they can't do things for us for free because we share referrals....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product works fairly well. It is better than some of the other alternative options. It is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We don't have very much control on our own. We can't really modify what is set out for the product....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I were on the market for an EHR solution, I don't know whether there is a different vendor's...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

What our host site charges is appropriate to the level of effort needed to implement. For instance,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

I can do certain things myself without our host site’s analysts. I can fix our system preference...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Our host site has been trying to work with us, but they don't have time to focus on us. We have had...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

I have some users who contact me frequently with issues they are having with Community Connect...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our host site’s support is very good. For instance, I placed a ticket for something, and within a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I talk to people who use other vendors. My colleagues and I have just had a lot more success with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Value

I really appreciate our host site's transparency and realistic expectations. If I go to my host site...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

When Epic comes out with updates, there are required updates, and we have to put a code in, and then...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If I could speak to someone who could make changes, I would voice my concerns about the little...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The people I work with at our host site are great. They do try, but their hands are tied too. They...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We simply receive updates from our host site to tell us what the upgrade information is. However,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Some of the basic things in this solution are easy to use, but I think there are a lot of tools that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This solution is pretty comprehensive. There are a lot of different tools that can be integrated...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The team for Community Connect EpicCare Ambulatory EHR is younger. This is not in age, but they are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are certain things, like us dealing with workers' comp patients, that are hard for our host...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Community Connect EpicCare Ambulatory EHR is stellar. There are beautiful things about the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

For Community Connect EpicCare Ambulatory EHR, we are working with someone who we have worked with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like everything about Community Connect EpicCare Ambulatory EHR. It is easy to log in to. We can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our organization decided to go with Epic's best practice recommendations and recommended build for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

From a clinical perspective, providers think it is fabulous to have an enterprise chart so that they...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The Community Connect EpicCare Ambulatory EHR training is designed for hospitals, large health...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our host is pretty transparent and warns us of challenges, and I think they keep their promises....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

In my area, our hosts don't have a strong understanding of Community Connect EpicCare Ambulatory...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

About half of the resource people I interacted with during the implementation of Community Connect...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The host has lots of tip sheets and updates. The host's initial training is pretty good. The ongoing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A while ago, we were having some difficulty with ticket follow-through, but that actually has...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system almost does so much that it is not a simple process, especially for some of the doctors...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Reporting has gotten so much better, but there is still a lot of reporting that we have to have the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Community Connect EpicCare Ambulatory EHR does what the vendor says it does. The system is very...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes us a long time to get a person on the phone to help out. The wait times are longer....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have been having some connectivity issues with our virtual desktop software, which is what we use...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship, Product

Community Connect EpicCare Ambulatory EHR is so slow to improve. When we find glitches, fixing them...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Our providers absolutely hate Community Connect EpicCare Ambulatory EHR. Our previous EHR was a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

The ongoing training has improved. Our Community Connect Ambulatory EHR host has done a much better...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Community Connect EpicCare Ambulatory EHR is a better choice than other EHRs just because its...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

The support from our host is pretty good. We are now being alerted to issues that they discover, so...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

Epic has new technology, but we have to pay for it. If we have to shell out cash every time, our...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Epic has made a lot of improvement over the last several years in trying to simplify things, but the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The host cannot do a session just for a specific specialty; that is some of the feedback from...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Product

The tough thing is that if I could have been allowed to buy the product directly, I would say...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

If we were to go with another vendor's solution, it would be our instance that we get to govern and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training looks like classroom-style training for providers and separate classroom sessions for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

I would tell a friend that if they can go with Epic directly, then great. That is the ideal...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The feedback I get about Epic's system is that there is too much information, too many clicks, too...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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