Cybersecurity Is Critical in Today's Environment
Community Connect EpicCare Ambulatory EMR
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
We are limited in terms of making changes when we want a view to be different. We have to do...
Login or Create an Account to see details.
Manager
We have a good liaison that we work with, and we get access to log tickets and call the help desk....
Login or Create an Account to see details.
Manager
We have complained about the training. Our training is with our host's people, and our Epic system...
Login or Create an Account to see details.
Manager
The billing works well. In terms of the education on our host's website, it is hard to navigate. Our...
Login or Create an Account to see details.
Manager
The reporting and analytics are good. The host has education out there so that if we need more help,...
Login or Create an Account to see details.
Manager
We have the ability to make changes, but not every change would happen tomorrow. The hospital makes...
Login or Create an Account to see details.
Manager
There are allegiances to the hospital. The hospital does what they can for us, and they have done a...
Login or Create an Account to see details.
Manager
Epic did a good job with what they are trying to accomplish. I have been really happy with our...
Login or Create an Account to see details.
Manager
Overall, we are very happy with the solution. We had our concerns about going to a collaborative...
Login or Create an Account to see details.
Manager
We have hit quite a few charges with our Epic host. Epic's solution is much more expensive than our...
Login or Create an Account to see details.
Director
We were given the ability to use Epic's system in a way that was affordable to us. I would...
Login or Create an Account to see details.
Director
Usually, when Epic did upgrades, everything was turned off, and we had to turn things on to get the...
Login or Create an Account to see details.
Director
We go to Epic's UGM meeting every year. I get frustrated because I see all the functionality that is...
Login or Create an Account to see details.
Director
We meet with our host every few weeks and have check-in meetings very frequently. But we would like...
Login or Create an Account to see details.
Director
We have no direct access to Epic. The quality and level of support definitely need to be enhanced....
Login or Create an Account to see details.
Director
Our host is taking the updates as they come. The host isn't waiting because that was part of the...
Login or Create an Account to see details.
Director
There are a couple of products that we spent some additional money on just to get them in place, but...
Login or Create an Account to see details.
Director
Our host doesn't do any training for us. We do all of our own training. Even from the beginning, we...
Login or Create an Account to see details.
Director
Most of the major hospital systems are now on Epic's system, and that is really a game changer...
Login or Create an Account to see details.
Manager
Our recent upgrades have been smooth, but our Community Connect EpicCare Ambulatory EMR...
Login or Create an Account to see details.
Manager
Up to this point, we have been supported by our host with everything that we have needed to...
Login or Create an Account to see details.
Manager
Many of the people that we hire have already used Epic's system somewhere else. That is one of the...
Login or Create an Account to see details.
Manager
Our host spends a lot of time looking at new solutions based on the collaborative input that they...
Login or Create an Account to see details.
Manager
During the COVID-19 pandemic, everyone started staying at home. A lot of healthcare providers...
Login or Create an Account to see details.
Manager
There is a difference between the appearance of involvement and actual involvement. Our host showed...
Login or Create an Account to see details.
Manager
Our host has a training playbook. They are confident in what they can give us as a customer because...
Login or Create an Account to see details.
Manager
In the beginning, there was a lot of talk about how we wanted to build out our EMR, and we had a lot...
Login or Create an Account to see details.
Manager
We are essentially on the same instance of the solution that our host is. They manage the version,...
Login or Create an Account to see details.
Director
There is a protocol that we have to follow to request changes, but we have the ability to do that....
Login or Create an Account to see details.
Director
We are in the midst of implementing another solution that is embedded in Epic's system, but we have...
Login or Create an Account to see details.
Director
Our primary contact seems to be there more for the benefit of our host and not for the Community...
Login or Create an Account to see details.
Director
We don't have enough support hours. We get support by the number of providers we have, so we want...
Login or Create an Account to see details.
Director
We sometimes get some pushback, so having more of an understanding of the Community Connect...
Login or Create an Account to see details.
Director
We didn't really have much of a choice when getting the Community Connect model, and that was fine...
Login or Create an Account to see details.
CMO
Overall, our experience with the product has been very good. The host has an excellent IT support...
Login or Create an Account to see details.
CMO
The implementation was good because we had on-site support. The providers went to training classes,...
Login or Create an Account to see details.
CMO
We have several connections with our host. Our manager works with several direct connections. We can...
Login or Create an Account to see details.
CMO
We notice that the product is a plug-and-play solution and that we can't ask for things to be...
Login or Create an Account to see details.
CMO
The way that things are set up is nice because the host gives us a personal touch and feel. We have...
Login or Create an Account to see details.
CMO
I have to help a lot of our end users on a daily basis. Some additional on-site support would...
Login or Create an Account to see details.
CMO
In general, my biggest concern with all the EMRs is the amount of change that is always happening. I...
Login or Create an Account to see details.
CMO
There could be more support for reporting and analytics. The host's answer to everything is telling...
Login or Create an Account to see details.
Manager
A provider might have patient records in numerous places. If a patient has lab work done directly...
Login or Create an Account to see details.
Manager
When we receive a fax, we might have separate files in the reports, and it is very difficult and...
Login or Create an Account to see details.
Manager
We aren't necessarily needy in terms of requesting customized options. However, there are certain...
Login or Create an Account to see details.
Manager
Right now, our basic needs are met in terms of being able to function and see patients. But there...
Login or Create an Account to see details.
Manager
When we first onboarded, we were trying to get a report that would show us any missing charges or...
Login or Create an Account to see details.
CMIO
As far as EHRs go, Community Connect EpicCare Ambulatory EMR is a very good one. There are some...
Login or Create an Account to see details.
CMIO
I am very happy with the service that I get. Sometimes, it would be better if changes could occur...
Login or Create an Account to see details.
CMIO
There are mandatory clicks that add up over time, but we need the clicks to close an encounter. The...
Login or Create an Account to see details.
CMIO
Our host could give more access to the playground environment. People can just fool around and...
Login or Create an Account to see details.
Manager
When we were onboarded, we were given the bare minimum of training. The training lacked a lot. We...
Login or Create an Account to see details.
Manager
We have had to go back and spend a lot of time doing cleanup for things that we didn't know we...
Login or Create an Account to see details.
Manager
If I have any questions, we are supposed to have an account manager. I don't have a primary contact;...
Login or Create an Account to see details.
CIO
Our host has been a great partner in a lot of ways. They have their processes down really well, so...
Login or Create an Account to see details.
CIO
Something we would like to see Epic improve is usability, simply because we don't have the same...
Login or Create an Account to see details.
CIO
The system would be more usable if we could customize particular roles and getting rid of things we...
Login or Create an Account to see details.
CIO
We have had partnerships with different people in different roles at our host organization over the...
Login or Create an Account to see details.
CIO
As far as the Community Connect back-end goes, the hardest thing for us from a usability perspective...
Login or Create an Account to see details.
CIO
For the most part, our host does keep their promises. They are just not always accurate with their...
Login or Create an Account to see details.
Manager
Right now, we have people who are doing preregistration for us, and they have to go in and manually...
Login or Create an Account to see details.
Manager
One of the major reasons that the physicians wanted to go with Epic's system was so that they had...
Login or Create an Account to see details.
Manager
When we have upgrades, I don't get adequate knowledge of when they are happening. I get information...
Login or Create an Account to see details.
Manager
An opportunity for improvement would be reducing the number of clicks needed to go through...
Login or Create an Account to see details.
Manager
I don't believe that our host has willingly given us any new features that meet our needs. When we...
Login or Create an Account to see details.
Manager
The host doesn't let us know when things are happening. We oftentimes are the ones calling the host...
Login or Create an Account to see details.
Manager
Everything that we do is based on hospital functionality, and the way we do things is a little...
Login or Create an Account to see details.
Manager
One of the biggest drawbacks when we started was not knowing what we were building. We had only ever...
Login or Create an Account to see details.
CIO
In the years we have been with Community Connect, we have had many different pricing models, and...
Login or Create an Account to see details.
CIO
Our host’s team has a lot of conflicts between their Community Connect group and core IT group. A...
Login or Create an Account to see details.
CIO
There are some things we have been able to do with Community Connect that we have never really been...
Login or Create an Account to see details.
CIO
We decided to go with Community Connect because it was user friendly and a great platform for our...
Login or Create an Account to see details.
Director
We handle most of our own training. So I think there is work that our host can do there just by...
Login or Create an Account to see details.
Director
Our host provides a quality product. A lot of that is the Epic standard build, and we are overall...
Login or Create an Account to see details.
Director
For me to recommend Epic's solution to others, the relationship with the organization has to be...
Login or Create an Account to see details.
Director
Our host contact is excellent. We have changed contacts over time, so there have been a few. But for...
Login or Create an Account to see details.
Manager
Things have been touch and go. Community Connect EpicCare Ambulatory EMR is built for hospital and...
Login or Create an Account to see details.
Manager
Everything has its bumps, but Community Connect EpicCare Ambulatory EMR hums along pretty well. The...
Login or Create an Account to see details.
Manager
If used properly, Community Connect EpicCare Ambulatory EMR supports patient-centered care very...
Login or Create an Account to see details.
Manager
Our host provides great opportunities, but not everyone takes advantage of those, and then the...
Login or Create an Account to see details.
Manager
Our host could communicate better. Sometimes, the Community Connect partners are afterthoughts. Our...
Login or Create an Account to see details.
Manager
I would tell someone that Community Connect EpicCare Ambulatory EMR is not perfect but that it is...
Login or Create an Account to see details.
Manager
Having access to Epic's database has given us a wider network of information. That has allowed us to...
Login or Create an Account to see details.
Director
Our team can resolve some things ourselves, and we have direct connections with Epic, but for other...
Login or Create an Account to see details.
Director
We have the ability to customize the system toward patients based on whatever demographic we want to...
Login or Create an Account to see details.
Director
Our host is very adept at showing future things but not committing to dates. However, when our host...
Login or Create an Account to see details.
Director
We get nickel-and-dimed like crazy, but often the charges are hidden. They aren't always readily...
Login or Create an Account to see details.
Director
The medication list is the thing that we have struggled with the most. In the ambulatory world, the...
Login or Create an Account to see details.
Director
Our employees went through initial training when we started, but it was basic and not really...
Login or Create an Account to see details.
Director
When we call in a ticket, the process is very generic. A lot of the individuals that used to work on...
Login or Create an Account to see details.
Director
Our implementation wasn’t great, but our host has done pretty well with the updates lately.
Login or Create an Account to see details.
Director
Right now, we aren’t getting a good way to provide analytics on our data. In pulling data out of...
Login or Create an Account to see details.
Director
The practice management piece could use more tuning, and we would like more ability to work with...
Login or Create an Account to see details.
Director
Our host only trains on the base product, and our training needs to be more customized. Any time we...
Login or Create an Account to see details.
Director
I hear from the clinicians and staff that the tool is cumbersome and has a lot of clicks. They say...
Login or Create an Account to see details.
Director
There are certain things that could be better, but I think that would be true of any system. There...
Login or Create an Account to see details.
Manager
The build team felt that they were doing us a favor by building and naming things whatever they felt...
Login or Create an Account to see details.
Manager
A patient’s chart should paint a picture of what is really going on and whether they were given...
Login or Create an Account to see details.
Manager
We had a number of clinical staff members who came from other settings that used the Epic EMR. So...
Login or Create an Account to see details.
Manager
We have a regular status call. Our host community drives our outcomes. I think in healthcare there...
Login or Create an Account to see details.
Manager
The reason we switched to the Epic system was to try to streamline some of our processes; the...
Login or Create an Account to see details.
VP/Other Executive
For major issues with the system, I call the director of the relevant area. Our host site has been...
Login or Create an Account to see details.
VP/Other Executive
We have always had a relationship with our host hospital. Things have been good since we started as...
Login or Create an Account to see details.
VP/Other Executive
There is never enough initial training with any implementation. The training that we get from any...
Login or Create an Account to see details.
VP/Other Executive
As my dad used to say, people get used to hanging if they hang long enough. I think that our...
Login or Create an Account to see details.
VP/Other Executive
Several years ago, we had a lot of issues with the solution. Those issues took a lot of executive...
Login or Create an Account to see details.
VP/Other Executive
I once had a new staff member who I wanted to teach about scheduling in the system. I sent them to a...
Login or Create an Account to see details.
CMIO
I would like to see Epic improve patient control over their information. In my field, control over...
Login or Create an Account to see details.
Director
With the world as it is, our host is very overloaded and overwhelmed, so their technical people are...
Login or Create an Account to see details.
Director
We have wanted to do some things around telemedicine, and we haven't been able to push those things...
Login or Create an Account to see details.
CMIO
I would like to see Community Connect EpicCare Ambulatory EMR continue gaining efficiencies for the...
Login or Create an Account to see details.
CMIO
Epic should focus on my specialty. I know that in general, our specialty isn't where the money is,...
Login or Create an Account to see details.
VP/Other Executive
In terms of charging us for every little thing, our host is really good because of the nature of...
Login or Create an Account to see details.
VP/Other Executive
There is always room for improvement. In terms of integration, I have no expectations. My...
Login or Create an Account to see details.
VP/Other Executive
The ease of use is good, except the system locks us out all the time. That is always happening but...
Login or Create an Account to see details.
VP/Other Executive
I don't want any new technology. I don't feel like I need anything. I didn't even feel like I needed...
Login or Create an Account to see details.
VP/Other Executive
We don't do a whole lot of ongoing training. We just go with the flow. Our host isn't going to reach...
Login or Create an Account to see details.
Director
I feel like we are losing some traction on things with Community Connect EpicCare Ambulatory EMR,...
Login or Create an Account to see details.
Director
The solution is an excellent product. I can do so much with it, and I find it to be very effective....
Login or Create an Account to see details.
Director
Epic may have the functionality that we need, but what we have with Community Connect EpicCare...
Login or Create an Account to see details.
Director
Reporting from the solution is cumbersome. The system's reporting workbench is difficult to use, and...
Login or Create an Account to see details.
Director
One of the complaints that I have heard from my staff members is that there are too many updates for...
Login or Create an Account to see details.
Director
We have so many options to perform things within the system. It is easy to customize the system to...
Login or Create an Account to see details.
VP/Other Executive
From a clinical standpoint, the system is extremely cumbersome and clunky. It isn't efficient. The...
Login or Create an Account to see details.
VP/Other Executive
Epic has always been terrible. I would hope that they consult with people who actually use the...
Login or Create an Account to see details.
VP/Other Executive
The training that is available is not very good. Prior to COVID-19, the training was in person. When...
Login or Create an Account to see details.
VP/Other Executive
There is very little customization. The Community Connect system is very cookie cutter. It doesn’t...
Login or Create an Account to see details.
VP/Other Executive
We always have to submit tickets to our host, and they sometimes take several weeks to respond. For...
Login or Create an Account to see details.
VP/Other Executive
The Community Connect model is part of our long-term plans because we invested a lot of money and...
Login or Create an Account to see details.
VP/Other Executive
Our go-live was a complete disaster. Because of COVID-19, we got no in-person help, and there has...
Login or Create an Account to see details.
VP/Other Executive
Our relationship with our host site is okay in certain areas and not in others. The biggest struggle...
Login or Create an Account to see details.
VP/Other Executive
We have to request anything we need, and we aren't a priority a lot of the time, so our requests...
Login or Create an Account to see details.
VP/Other Executive
I think satisfaction will improve. We are still just learning how to use the system. I have some...
Login or Create an Account to see details.
VP/Other Executive
The access to our counterparts has gotten a lot better than when we started, but there is a lot more...
Login or Create an Account to see details.
VP/Other Executive
For provider, nurse, or IT questions, I have different contacts. Everyone at our host is very...
Login or Create an Account to see details.
VP/Other Executive
If I had the option to buy Community Connect again, I would choose another EMR because it is a lot...
Login or Create an Account to see details.
VP/Other Executive
Since we went live, there have been no follow-up visits, so we have just been figuring things out on...
Login or Create an Account to see details.
VP/Other Executive
The Epic system is so much better than what we had previously. We can see notes and transitions of...
Login or Create an Account to see details.
VP/Other Executive
The system doesn't flow really well with other tools for clinics. I want to focus on improving the...
Login or Create an Account to see details.
VP/Other Executive
I feel like we aren’t a priority until we escalate issues. Our regional support is great at the...
Login or Create an Account to see details.
VP/Other Executive
Our affiliate representative is awesome. If something goes down, they are on it, and they...
Login or Create an Account to see details.
VP/Other Executive
I would tell others to make sure that they have a good training plan and that the host truly...
Login or Create an Account to see details.
VP/Other Executive
We have an assigned Community Connect person from Epic who we work with. They have been really good.
Login or Create an Account to see details.
VP/Other Executive
It is easy for our scheduling team to schedule appointments in the system. The solution is very fast...
Login or Create an Account to see details.
VP/Other Executive
I would like it if it were a little easier to customize our reporting dashboards from an...
Login or Create an Account to see details.
CIO
The Community Connect partnership is a cost-effective way to get an Epic system. One of the main...
Login or Create an Account to see details.
CIO
We wish we had more independence in the build of Community Connect EpicCare Ambulatory EMR and that...
Login or Create an Account to see details.
Director
We are fully functional in the EMR. It is the EMR by which we execute all our local operations. It...
Login or Create an Account to see details.
Director
The area where we typically run into difficulty with the EMR, and I don't know whether this is...
Login or Create an Account to see details.
Director
Most recently, we were looking at a product to integrate into the EMR, and our host was already...
Login or Create an Account to see details.
Director
Eventually, Epic keeps all their promises. Sometimes it takes nine months to get an answer, but they...
Login or Create an Account to see details.
Physician
Our host site thinks that I am crazy, but I have worked with EMRs for long enough to know that this...
Login or Create an Account to see details.
Physician
There have been things that we wanted to try but couldn't because our host site said no. We were...
Login or Create an Account to see details.
Physician
There is nothing simple about the solution. I asked our host site how to mark a patient as deceased,...
Login or Create an Account to see details.
Physician
The solution's setup generates a lot of weird things that we have to do. I can look at the system...
Login or Create an Account to see details.
Physician
There are a couple of columns in the family history part of the solution. There are relationships...
Login or Create an Account to see details.
Physician
When users use the robotic notes in the solution to check things off, that causes confusion. For...
Login or Create an Account to see details.
Physician
I don't know whether other people are speaking up about the system's issues. The vendor might think...
Login or Create an Account to see details.
Physician
People who are much younger than I am think that Epic is the cat's meow. They love computer systems,...
Login or Create an Account to see details.
Physician
The solution has a lot of pop-ups that come up when I am in the middle of a task. I have to click...
Login or Create an Account to see details.
Physician
If something isn't broken in the system, then Epic will break it in an upgrade. For instance, we did...
Login or Create an Account to see details.
Physician
I have some clinical experience in my role that gives me a very unique perspective of the system. I...
Login or Create an Account to see details.
Physician
Epic requires us to have someone go into the solution's appointment or front desk sides to mark that...
Login or Create an Account to see details.
Physician
When I do electronic prescriptions in the system, there is automatically a box that I have to check...
Login or Create an Account to see details.
Physician
I am not new to this system. I have used it in a lot of different places. I have been present for a...
Login or Create an Account to see details.
Physician
The solution is inflexible, clunky, and terrible. Computers should allow people to do the things...
Login or Create an Account to see details.
Physician
This solution was designed for data mining. It wasn't designed for patients, doctors, healthcare...
Login or Create an Account to see details.
Physician
This solution is like a house. I come home and find that people who I don't know have had access to...
Login or Create an Account to see details.
Physician
I take issues up the chain, but I have never taken them beyond our host site and to Epic. I assume...
Login or Create an Account to see details.
Physician
I think that our host has been overwhelmed by the solution. I don't think that they really know what...
Login or Create an Account to see details.
Physician
We had an issue where we were having a regular problem. Our host monitored that problem for months...
Login or Create an Account to see details.
Physician
We got on to our host's system because no one at my organization wanted to do the research to find...
Login or Create an Account to see details.
Physician
I frequently have to email our IT department because something is going on with our EHR. I don't...
Login or Create an Account to see details.
Physician
Epic has a very convoluted way of doing things that doesn't accomplish much. It seems like the...
Login or Create an Account to see details.
CFO
When we went to the Community Connect system, our host provided us with experienced doctors on-site...
Login or Create an Account to see details.
CFO
The training could have been stronger. Our host could have drilled down more with individuals in the...
Login or Create an Account to see details.
CFO
The Community Connect system works very well and does everything we need it to. It is a good system....
Login or Create an Account to see details.
CFO
Our host keeps everything upgraded in the Epic system. If we need something, and we can’t pull it...
Login or Create an Account to see details.
CFO
We have a very strong relationship with our host’s executive people. They send weekly newsletters,...
Login or Create an Account to see details.
CFO
We are absolutely getting our money’s worth with the Community Connect system. It isn't quite free,...
Login or Create an Account to see details.
Manager
I think that it will take us about a year to really understand the system and the way that it works....
Login or Create an Account to see details.
Manager
Our host will pass things that we need on to us. Then, they bill us according to how much we use...
Login or Create an Account to see details.
Manager
The solution has helped us in some areas, like moving patients in and out of the office. We went...
Login or Create an Account to see details.
Manager
Our host site had some really good trainers for the solution. The only issue we had was that each of...
Login or Create an Account to see details.
CIO
The initial training was predominantly good, but the ongoing training is where things slip a little...
Login or Create an Account to see details.
CIO
Epic's system is complex, but anyone can become very fluent in their particular area. People have to...
Login or Create an Account to see details.
CIO
Epic's system is wonderful and does all it is advertised to do. We even set up telehealth last year...
Login or Create an Account to see details.
CIO
Our host does updates on a regular Epic-recommended cycle. The updates work pretty well. Epic stays...
Login or Create an Account to see details.
Manager
The solution works extremely well. It is much better than the system that we came from, and it is...
Login or Create an Account to see details.
Manager
The solution isn't intuitive. Users really have to know where to go in order to do what they want to...
Login or Create an Account to see details.
Manager
During our implementation, our host was fairly proactive. Now that we are out of our implementation...
Login or Create an Account to see details.
VP/Other Executive
Fortunately for us, we get to kind of ride on the coattails of our host. Most of the major decisions...
Login or Create an Account to see details.
VP/Other Executive
Epic's solution is a very user-friendly product, even for people who don't consider themselves to be...
Login or Create an Account to see details.
VP/Other Executive
When we started with Epic, we had wonderful at-the-elbow support. And as time went on and doctors...
Login or Create an Account to see details.
VP/Other Executive
At one point, one of our Epic trainers who was really good took a different position, and there was...
Login or Create an Account to see details.
VP/Other Executive
When a new doctor comes into the system and they are granted privileges in Epic, there is a set of...
Login or Create an Account to see details.
VP/Other Executive
During our implementation, our host was great with all the initial training. Whenever I picked up...
Login or Create an Account to see details.
VP/Other Executive
There is very little we have had to ask for, but our Community Connect representative has been very...
Login or Create an Account to see details.
VP/Other Executive
Our interaction is definitely with our host more than with Epic itself. We have both had a long...
Login or Create an Account to see details.
VP/Other Executive
The area we are most in need of right now that we are still developing is more specific training...
Login or Create an Account to see details.
VP/Other Executive
We are still trying to decide whether the Community Connect system will be part of our long-term...
Login or Create an Account to see details.
VP/Other Executive
We don’t have a dynamic partnership with our host that gives us autonomy in helping the system work...
Login or Create an Account to see details.
VP/Other Executive
The Epic system is incredibly well built to manage, document, and build for the hospital space. It...
Login or Create an Account to see details.
VP/Other Executive
Our host is working on a direct interface with another department's system, but we don't have that...
Login or Create an Account to see details.
Nurse
We like Community Connect for the most part. There are several things that we can't do ourselves,...
Login or Create an Account to see details.
Nurse
I love the Community Connect model because we have access to other sites that have the same hub...
Login or Create an Account to see details.
Nurse
I would like the Community Connect ambulatory and acute care EMR solutions to be more...
Login or Create an Account to see details.
Nurse
Providers want to do fewer clicks. Every provider in every facility counts clicks. Providers want...
Login or Create an Account to see details.
CEO/President
We are really pleased with Community Connect EpicCare Ambulatory EMR. Most of our providers are...
Login or Create an Account to see details.
Manager
Training for Epic's system was not good. If we were a hospital system, the training would have been...
Login or Create an Account to see details.
Manager
We have to make the functionality work for us. I would like customization abilities. We can use the...
Login or Create an Account to see details.
Manager
The product is convenient because it has shared records, and we can see all the shared notes. The...
Login or Create an Account to see details.
Manager
I would like better communication and a project coordinator. We used to have a point of contact for...
Login or Create an Account to see details.
CEO/President
There are significant barriers to switching vendors. I would be surprised if our providers said they...
Login or Create an Account to see details.
CEO/President
Honestly, I couldn't say whether our host keeps their promises. This last year has thrown a curve...
Login or Create an Account to see details.
CEO/President
When I have reached out to the host before, they have referred me to my local representative. I...
Login or Create an Account to see details.
CEO/President
Our host avoids nickel-and-diming us. Epic's system has great value. That was one of the strongest...
Login or Create an Account to see details.
CEO/President
Our host does quarterly upgrades and involves us. Our host has meetings for Community Connect on the...
Login or Create an Account to see details.
CEO/President
There wasn't integration with Epic's system. Our host wouldn't allow any of their information to be...
Login or Create an Account to see details.
CEO/President
I would like to be able to look at our business as a whole and know whether the reporting we are...
Login or Create an Account to see details.
CMO
The price tag associated with our participation and access to Epic is very attractive through the...
Login or Create an Account to see details.
CMO
I would score the product's ability to support our integration goals a little higher when...
Login or Create an Account to see details.
CMO
The product has all the functionality we need except for the reporting. All the reporting may be...
Login or Create an Account to see details.
CMO
We are starting to dabble in barcode scanning and some remote scribing in the product. That is all new....
Login or Create an Account to see details.
CMO
Overall, the Community Connect team has been good, but the host has presented some challenges. Part...
Login or Create an Account to see details.
CMO
There are some reports that are unique to our organization, and we have issues with them. Also, the...
Login or Create an Account to see details.
CMO
With our last EMR, we went to our informatics team when there was an issue, and they took care of it...
Login or Create an Account to see details.
CMO
Our communication with our host's team is very robust. We meet regularly to discuss issues. Our...
Login or Create an Account to see details.
Manager
When we started, we didn't get much training. Our training was not up to par and was bad. I feel...
Login or Create an Account to see details.
Manager
Our resources could have more experience in workflows around certain areas. We are often told that...
Login or Create an Account to see details.
VP/Other Executive
In the last year, there has been a lot of positive change. Our host used to forget about affiliates,...
Login or Create an Account to see details.
VP/Other Executive
Our host has some room for improvement in training, but it isn't bad. They are pretty proactive. A...
Login or Create an Account to see details.
VP/Other Executive
Our host will have meetings where they talk about the tickets and reprioritize them. They ask us to...
Login or Create an Account to see details.
CMIO
Epic's responses to feedback and problems have been exceptional. I have been very satisfied with...
Login or Create an Account to see details.
CMIO
One of the challenges that we have had with the system on the end user side has been how complex it...
Login or Create an Account to see details.
VP/Other Executive
We are happy with our interactions with the people at our host organization. They are really trying...
Login or Create an Account to see details.
CEO/President
Epic does a really good job with upgrades. We went to quarterly upgrades instead of just doing them...
Login or Create an Account to see details.
CEO/President
Epic has adapted well during COVID-19. We have done a lot of virtual learning and have had that...
Login or Create an Account to see details.
CEO/President
Some of our struggles with the system have to do with finding all the places to click and not being...
Login or Create an Account to see details.
CEO/President
It is very beneficial that Epic's systems talk to each other. It is seamless if we have to switch...
Login or Create an Account to see details.
CEO/President
Anything with IT is always expensive, but it is worth it. We would spend money on the system again...
Login or Create an Account to see details.
CEO/President
When we started with this system, everything went well. We had a great person who was a project lead...
Login or Create an Account to see details.
Nurse
Our host site's help desk is often unhelpful. The help desk people spend too much time trying to fix...
Preferences
Related Blogs
Epic Differences: Community Connect vs. Direct Contracting
Epic Community Connect: Proliferation through Provider Partnership