Community Connect EpicCare Ambulatory EMR Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 7:35:47 AM and Model.EvProductId = 218614

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User Commentary

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Physician

Interfacing and Integration

The connectivity between different instances of the system is terrible. I feel like Epic, the mother...

Sep 2020
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Physician

Technology

In terms of documentation, the system is great, but Microsoft Word is also a great system for...

Sep 2020
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Physician

Interfacing and Integration

Unless lab ordering and lab-result reconciliation are done in the same exact instance of the system,...

Sep 2020
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Physician

Functionality and Upgrades

In terms of the ease of communication and patients seeing their records, the system generates a lot...

Sep 2020
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Physician

Other Observations & Comments

The system's ease of use is good. The product is excellent, but one of the problems is that Epic...

Sep 2020
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Physician

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by Epic, but the system is an expensive thing to get into on the front...

Sep 2020
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Physician

Service and Support

There are a lot of requests that I have made. None of them have really happened because Epic...

Sep 2020
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Manager

Relationship

We have recommended our host site. Hopefully, nothing will change in terms of our satisfaction a...

Sep 2020
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Manager

Service and Support

In terms of the system being supported by our host during COVID-19, we did do telemedicine, which...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Our partnership with our Community Connect partner is part of the long-term plan. We have been very...

Sep 2020
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Manager

Functionality and Upgrades

The product functionality definitely meets our needs. We haven’t needed any new technology, but the...

Sep 2020
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CEO/President

Functionality and Upgrades

I think the Community Connect platform is great. We have a few clinics with our hospital. The...

Sep 2020
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CEO/President

Functionality and Upgrades

I don’t think there is a difference between the acute and ambulatory systems. I think the ambulatory...

Sep 2020
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CEO/President

Lessons Learned

I would like Epic to focus on ease and flow, the tangible outcomes, and the technology. In terms of...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We all know the price of Epic's system. We are a bit unique because we are a Community Connect site...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

We have seen that the implementations with the Community Connect platform are the same on the...

Sep 2020
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CIO

ROI / Cost (care and feeding)

From a cost perspective, switching to Epic's system was a great move for our organization. We...

Sep 2020
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CEO/President

Other Observations & Comments

The top three attributes I would like the vendor to focus on would be meeting the needs of the user...

Sep 2020
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Director

Functionality and Upgrades

I would like to be able to do data access analytics with Epic's system, but I can’t.

Sep 2020
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Director

Service and Support

We have had a bunch of discussions around improving the training for Community Connect EpicCare...

Sep 2020
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CEO/President

Service and Support

The vendor's support is hard to rate because they do a great job, but we always wish the support...

Sep 2020
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CEO/President

Functionality and Upgrades

The product has done well at supporting us with patient-centered care. It is not perfect, but it is...

Sep 2020
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Manager

ROI / Cost (care and feeding)

This system is a bargain. I was spending twice as much on our previous system. I was cursing a...

Sep 2020
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Manager

Sales and Contracting

Even though the system was expensive, Epic dropped the price because we morphed the current version...

Sep 2020
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Manager

Implementation and Training

Our implementation was excellent. Everyone that we worked with worked in their own separate...

Sep 2020
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Manager

Service and Support

Each thing that we add on to these components requires us to involve our host, but then we don’t...

Sep 2020
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Manager

Relationship

Our host is very good at reaching out to us and keeping us in the loop of everything. I would give...

Sep 2020
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Manager

Functionality and Upgrades

I would give the overall quality of the system a very high rating. Any time that it wrinkles a...

Sep 2020
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Manager

Future Outlook

I think Epic has so much potential because this has been new for everyone. The people that are going...

Sep 2020
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Manager

Relationship

Epic has been helpful during the COVID-19 crisis, but not resistant. If we were a primary care...

Sep 2020
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Manager

Functionality and Upgrades

I would give Epic a high rating for supporting us. I get on a call regularly with our head liaison...

Sep 2020
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Manager

Functionality and Upgrades

We consider our host to be the tankers of the world, and we understand that. They make a decision,...

Sep 2020
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Manager

Service and Support

Epic has helped tremendously with the other practice management system that our group was involved...

Sep 2020
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Manager

Functionality and Upgrades

The Community Connect platform is really nice because we are a small clinic and our host is a large...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We just get a monthly fee in one lump sum, so I...

Sep 2020
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Manager

Functionality and Upgrades

There is always room for improvement, but obviously once users learn the new upgrade, it runs really...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

We have been trying to get some monitors integrated for a long time, and Epic hasn't been able to...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor has to make the system meet the needs of all kinds of facilities, and that has been hard...

Aug 2020
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Analyst/Coordinator

Relationship

Our host site is so big that they have a lot of governance and groups they have to go through before...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I like the Community Connect model and the connection through our host. Epic's product is excellent....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic needs to hone in on ACO builds and ACO measures because that is where things are going. When we...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't think our host site is nickel-and-diming us, but I think there is a lot of additional...

Aug 2020
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Nurse

Functionality and Upgrades

Things are working fantastically. We are able to connect with our partners to see patient data...

Aug 2020
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Nurse

Service and Support

To me, proactive service means the vendor notifies us when there is a change or issue. Epic is...

Aug 2020
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Nurse

Functionality and Upgrades

Epic needs to focus on data analytics. I know they already are, but the ability to pull that data...

Aug 2020
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Nurse

Other Observations & Comments

We are not considering any other products in the Epic world. We want to have all the products that...

Aug 2020
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CCO

Implementation and Training

We have had to provide our own training. It has not come from Epic. I would like to see some...

Aug 2020
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CCO

Functionality and Upgrades

In one context, the system doesn't show any of the same screens as it does in another context, so...

Aug 2020
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Director

Implementation and Training

The level of executive involvement depends on how high up the executive is. Our account manager is...

Aug 2020
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Manager

Implementation and Training

We can't get additional training for the Community Connect platform. There is no physical way for us...

Aug 2020
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Manager

Relationship

Something we were promised but hasn't been delivered is patient portal engagement. We were promised...

Aug 2020
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Manager

Lessons Learned

I would like to have better operational tools. We have gotten some, but as we are doing the data...

Aug 2020
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Manager

Functionality and Upgrades

In the clinic, the system does pretty well. Turnaround time and quality of care are a hot topic constantly....

Aug 2020
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Director

Other Observations & Comments

Whether I would buy the product again is a difficult question to answer. There are definitely some...

Aug 2020
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Director

Other Observations & Comments

Epic and our host organization have kept their promises for the most part. They haven't done that...

Aug 2020
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Manager

Functionality and Upgrades

We are definitely reporting well with interoperability. That works well. Once people figure out how...

Aug 2020
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Manager

Functionality and Upgrades

Sometimes things are convoluted in the way that we have to do tasks, such as ordering tests. It...

Aug 2020
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Manager

Service and Support

Sometimes with support, it is slow to get a response, or things go back and forth. When we put in a...

Aug 2020
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Manager

Service and Support

The support we received during COVID-19 was fabulous. There were updates as soon as COVID-19 hit,...

Aug 2020
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Director

Technology

Epic put some things in the system for COVID-19, and I don't think there are any problems there....

Aug 2020
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Director

Functionality and Upgrades

A lot of people complain about being click monkeys. There are far too many clicks in the system. The...

Aug 2020
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Director

Service and Support

I don't know anything about Epic's executive involvement. All I know is that the lady who owns Epic...

Aug 2020
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Director

ROI / Cost (care and feeding)

I haven't ever paid attention to how the system is promoted. We got the system because it was what...

Aug 2020
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Director

Service and Support

We have had a very difficult time getting integration with one of our specialties. We tried to get...

Aug 2020
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Director

Functionality and Upgrades

The product is not very easy to use at times. There are too many ways to do one thing. When there...

Aug 2020
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Director

Service and Support

Our host organization was having problems with the ticket system, but Epic has improved the ticket...

Aug 2020
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Director

Lessons Learned

We would recommend the system because we want everybody to be on the same chart. We put up with some...

Aug 2020
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Manager

ROI / Cost (care and feeding)

There is a cost to everything. I don't consider that nickel-and-diming, but Epic charges us for...

Aug 2020
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Manager

Functionality and Upgrades

The reason we got Epic's system is our host site is pretty much the only hospital on our side of...

Aug 2020
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Manager

Lessons Learned

A lot of organizations who use Epic's system focus on primary care, and we are not a primary care...

Aug 2020
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Manager

Service and Support

Things have gone really well with the Community Connect model. When we decided to go with the...

Aug 2020
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Manager

Service and Support

The thing I have been really impressed with is how we were assigned a contact by our host site, and...

Aug 2020
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Manager

Implementation and Training

We had one glitch in the setup that was a little clunky, but we finally just gave up and did...

Aug 2020
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Manager

Relationship

I would definitely buy the system again. Epic has kept their promises, and they have actually done...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Our previous vendor charged us every time we turned around or every time a new program came out....

Aug 2020
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Manager

Technology

The product works really well. It is a complex system. What we have found is that the training takes...

Aug 2020
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Manager

Service and Support

Our host site has done a really good job, and I would highly recommend the Community Connect model....

Aug 2020
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Manager

Functionality and Upgrades

We have the best information. We know every time our patient is in the hospital within the same day...

Aug 2020
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Manager

Service and Support

We have our own IT group, so we tend to go back and forth with our host’s IT department if anything...

Aug 2020
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Manager

Implementation and Training

The training is constantly improving, and that is good, but there is a disconnect between what is...

Aug 2020
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Manager

Functionality and Upgrades

The system works well. Overall, the interface is fairly user friendly, and it is pretty intuitive. I...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The price tag is always a big deal because the system is very expensive to run. It is pretty...

Aug 2020
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CIO

Functionality and Upgrades

The system drives very tangible outcomes for us. Epic’s technology is great for patient-centered...

Aug 2020
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Manager

Relationship

Our relationship with Epic is very good. It is very easy to reach out to the vendor to have them...

Aug 2020
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Manager

Win/Loss - Why they were selected (by current clients)

I wasn’t involved in the decision to go with the product, but the decision was driven by our...

Aug 2020
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Manager

Functionality and Upgrades

We have people who come outside of healthcare to use the product, and it is so user friendly and...

Aug 2020
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