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Community Connect EpicCare Ambulatory EMR Comments
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User Commentary

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VP/Other Executive

Fortunately for us, we get to kind of ride on the coattails of our host. Most of the major decisions...

Jun 2021
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(0)
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VP/Other Executive

Epic's solution is a very user-friendly product, even for people who don't consider themselves to be...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

When we started with Epic, we had wonderful at-the-elbow support. And as time went on and doctors...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

At one point, one of our Epic trainers who was really good took a different position, and there was...

Jun 2021
||
(0)
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VP/Other Executive

When a new doctor comes into the system and they are granted privileges in Epic, there is a set of...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

During our implementation, our host was great with all the initial training. Whenever I picked up...

Jun 2021
||
(0)
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VP/Other Executive

There is very little we have had to ask for, but our Community Connect representative has been very...

Jun 2021
||
(0)
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VP/Other Executive

Our interaction is definitely with our host more than with Epic itself. We have both had a long...

Jun 2021
||
(0)
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VP/Other Executive

The area we are most in need of right now that we are still developing is more specific training...

Jun 2021
||
(0)
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VP/Other Executive

We are still trying to decide whether the Community Connect system will be part of our long-term...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don’t have a dynamic partnership with our host that gives us autonomy in helping the system work...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

The Epic system is incredibly well built to manage, document, and build for the hospital space. It...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our host is working on a direct interface with another department's system, but we don't have that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We like Community Connect for the most part. There are several things that we can't do ourselves,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I love the Community Connect model because we have access to other sites that have the same hub...

Jun 2021
||
(0)
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 or  to see details.

Nurse

I would like the Community Connect ambulatory and acute care EMR solutions to be more...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Providers want to do fewer clicks. Every provider in every facility counts clicks. Providers want...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are really pleased with Community Connect EpicCare Ambulatory EMR. Most of our providers are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can’t say I have seen any new technology that has been delivered. Our host is upgrading, and...

Jun 2021
||
(0)
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 or  to see details.

Manager

I would like our host to allow for more choices in third-party vendors. We are locked into using...

Jun 2021
||
(0)
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Manager

There have been instances where I put in a request to get something for my clinic, and then I am...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because of the 21st Century Cures Act, all patient results are going to be immediately released to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have no current plans to change the product, but there are some challenges that we experience. It...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This system is part of our long-term plans because we don’t have a better alternative. There are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Before COVID-19, we had more frequent check-ins done via team meetings, but since COVID-19, that has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support on the computer is better than on the phone. If I go into our host’s service portal, I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our previous product was more supportive of patient care when it came to documentation and aligning...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

I am concerned about the privacy and HIPAA compliance of this product. To my knowledge, there are no...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every healthcare system can customize the system to do so much to make it work for them. I feel like...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

We would like to get more involvement and help with workflows. We don’t know what could potentially...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic’s interoperability is great, and so is the fact that we have Care Everywhere access and can see...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training for Epic's system was not good. If we were a hospital system, the training would have been...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to make the functionality work for us. I would like customization abilities. We can use the...

Jun 2021
||
(0)
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Manager

The product is convenient because it has shared records, and we can see all the shared notes. The...

Jun 2021
||
(0)
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Manager

I would like better communication and a project coordinator. We used to have a point of contact for...

Jun 2021
||
(0)
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CEO/President

There are significant barriers to switching vendors. I would be surprised if our providers said they...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Honestly, I couldn't say whether our host keeps their promises. This last year has thrown a curve...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When I have reached out to the host before, they have referred me to my local representative. I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our host avoids nickel-and-diming us. Epic's system has great value. That was one of the strongest...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our host does quarterly upgrades and involves us. Our host has meetings for Community Connect on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There wasn't integration with Epic's system. Our host wouldn't allow any of their information to be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would like to be able to look at our business as a whole and know whether the reporting we are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Community Connect is part of our long-term plans because getting off of it is pretty painful. I like...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our Epic host organization didn’t keep some promises they made to us, and that led to us paying a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would love it if we didn’t have to go and search for records from other places. When we want to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Epic's software is really easy to use because there are multiple ways to do everything. My...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our Epic host is pretty proactive. They send out an email any time there is going to be an update or...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The price tag associated with our participation and access to Epic is very attractive through the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

I would score the product's ability to support our integration goals a little higher when...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The product has all the functionality we need except for the reporting. All the reporting may be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We are starting to dabble in barcode scanning and some remote scribing in the product. That is all new....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Overall, the Community Connect team has been good, but the host has presented some challenges. Part...

Jun 2021
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(0)
 Thank you  Helpful

 or  to see details.

CMO

There are some reports that are unique to our organization, and we have issues with them. Also, the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

With our last EMR, we went to our informatics team when there was an issue, and they took care of it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Our communication with our host's team is very robust. We meet regularly to discuss issues. Our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not nickel-and-dimed. We have a lease contract with our host site, so we have a certain...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site provides all types of training opportunities, but training with Epic's system can be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Usually, when the support team takes calls, the team has a hard time understanding and explaining...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Being on the Community Connect system is a great way to have eyes on what issues are coming up. When...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we started, we didn't get much training. Our training was not up to par and was bad. I feel...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our resources could have more experience in workflows around certain areas. We are often told that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We would buy the system again largely because the system we were on before was atrocious and in...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We pay a fee for support, and some of the physicians feel that support could be improved. Their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation seemed to go really well, but we recently got a two-page document for an upgrade,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would maybe increase resources dedicated to Epic's sprint and their continuing optimization team...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The one issue that I have that really needed to be expedited was a reporting issue. It was something...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The relationship is fine, but it could be better. There are some feelings that the implementation...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If we ask our physicians whether Epic's system is better than what we were using, they would all say...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The physicians enjoy the Epic experience. The system functions, and it is a decent EHR. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For the support dollars that are tied into the contract, there should be more on the level of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In the last year, there has been a lot of positive change. Our host used to forget about affiliates,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our host has some room for improvement in training, but it isn't bad. They are pretty proactive. A...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our host will have meetings where they talk about the tickets and reprioritize them. They ask us to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic's responses to feedback and problems have been exceptional. I have been very satisfied with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

One of the challenges that we have had with the system on the end user side has been how complex it...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are happy with our interactions with the people at our host organization. They are really trying...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get videos and courses for our new hires, and that is great. But the ongoing training for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am aware of one meeting since I have been here that involved an executive of our host...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Epic does a really good job with upgrades. We went to quarterly upgrades instead of just doing them...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Epic has adapted well during COVID-19. We have done a lot of virtual learning and have had that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Some of our struggles with the system have to do with finding all the places to click and not being...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

It is very beneficial that Epic's systems talk to each other. It is seamless if we have to switch...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Anything with IT is always expensive, but it is worth it. We would spend money on the system again...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we started with this system, everything went well. We had a great person who was a project lead...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do pretty well with the system. I have found key people to reach out to when I have questions. We...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not buy the system again due to the cost for our small clinic. The benefit of being on the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host could definitely do better on training. For the implementation, everything is incorporated...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our host site's help desk is often unhelpful. The help desk people spend too much time trying to fix...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host is available to answer our questions, regardless of whether they are virtual or on-site....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like having one system for ambulatory care, registration, and reporting. There were so many...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We are on the Community Connect platform, and our host site has been fabulous. They have gone out of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There is no false advertising in terms of how the Community Connect platform works. I wouldn't use...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host has been communicative. They have kept us in and have given us education and webinars, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host site has given me a person who can connect me to a fabulous Epic person. They are always...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am a great fan of the system. It is a nice solution. It is amazing that we have the ability to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The hospital that we get the system from has meetings with Epic, so when we bring problems to our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have really changed with COVID-19, and Epic has changed our focus. We are now doing upgrades...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training depends on the upgrade. If the upgrade is focused on the inpatient side, then we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Community Connect EpicCare Ambulatory EMR has to be the best EMR on the market, no doubt about it. I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In an environment where we are providing patient care with heavy government oversight and regulatory...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only downside to Epic is that they are so incredibly expensive. It is hard for me to believe...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I do like what I see from the standpoint of some of the data analytics. The system is starting to do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

It is too early to tell how well Epic's system supports patient-centered care. We are still in the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

A better test environment would have been good. Epic has a test environment that is very limited in...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

From a provider workflow perspective, there are issues with physicians knowing how to do efficient...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have had a bit of ongoing training, but it could be better. The training is probably adequate for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is getting better at doing things, or maybe people are getting better at using the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When we were going to the Epic system, I took our main complaints with our previous system and asked...

Feb 2021
||
(0)
 Thank you  Helpful

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Physician

I have no doubt that the product is good at its core and that it can do what it sets out to do. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If we separate the ease of use from the quality, then the ultimate end result is that the job gets...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Beneath the surface, I have no doubt that the system can do what people say it does, but the system...

Feb 2021
||
(0)
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Physician

For a small practice, there is zero chance that I would buy this system again. There are better...

Feb 2021
||
(0)
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Director

It is hard for Epic to keep their promises to us because we are using Community Connect and have a...

Feb 2021
||
(0)
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Director

We rely on our host site to integrate things. It can sometimes be really hard to get interfaces to...

Feb 2021
||
(0)
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Director

The solution is easy to use once users have learned it, but there is a sharp learning curve. We do...

Feb 2021
||
(0)
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Director

We interact with our host site's executives and directors. We have a pretty good relationship with them....

Feb 2021
||
(0)
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CEO/President

Our host site keeps all of their promises, but sometimes they are slower than I would like. We have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The trainers our host site brought in during the go-live didn't know the system. The initial...

Feb 2021
||
(0)
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 or  to see details.

Manager

Our host site has been pretty responsive to our tech support needs. Their ability to support us has...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation services have been pretty good. We have certified trainers and a training team...

Feb 2021
||
(0)
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 or  to see details.

Manager

I can tell that we are a couple of notches down the totem pole as far as our host site's support...

Feb 2021
||
(0)
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 or  to see details.

Manager

Overall, the product quality is good. I would give Epic high marks for the system's ease of use. I...

Feb 2021
||
(0)
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 or  to see details.

Manager

I enjoy using the system. We are fully integrated with Epic, and I like that. I am very happy with...

Jan 2021
||
(0)
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 or  to see details.

Manager

The system's only downfall is that the reporting is not that great. There are certain reports that...

Jan 2021
||
(0)
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 or  to see details.

Manager

The host site does the rollouts for upgrades. When there is anything new, the host site provides...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we reach out to the host site for support, the turnaround time is always good.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an account manager, but in terms of getting things escalated, I don't know that we would get...

Jan 2021
||
(0)
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Manager

I don’t know what version we are on, but we aren't current. We will be going to Direct Connect. We...

Jan 2021
||
(0)
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Manager

The technology is helpful. We can easily see what is going on with the patient, no matter who is in...

Jan 2021
||
(0)
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Manager

The quality and effectiveness of Epic's implementation services, including recent upgrades, are very...

Oct 2020
||
(0)
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Manager

Epic does a good job of supporting our integration goals. We don't have any problems with Epic at all....

Oct 2020
||
(0)
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Manager

Epic does well with delivering new technology that meets our needs. They always contact me ahead of...

Oct 2020
||
(0)
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Manager

I would tell others who are interested in the product that the product is very easy to navigate....

Oct 2020
||
(0)
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Manager

I don't think our overall satisfaction is going to change over the next 12 months. New updates will...

Oct 2020
||
(0)
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Manager

The management team at our host hospital has given us the help that we need. These individuals have...

Oct 2020
||
(0)
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Manager

We haven't had any thoughts about changing away from this solution. We love the product. The...

Oct 2020
||
(0)
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Manager

With the help desk and the amount of training that we get, Epic makes sure that we know how to use...

Oct 2020
||
(0)
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Manager

The reporting part of the system is lacking. If the reporting part comes up to speed, we will be...

Oct 2020
||
(0)
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Manager

As a company of physicians, we get things last. We are waiting on facilities that are available for...

Oct 2020
||
(0)
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Manager

I haven't seen any upgrades that I consider to be improvements to the program. Our host hospital has...

Oct 2020
||
(0)
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Manager

Our initial training with our host hospital was great. The trainers that our host hospital sent were...

Oct 2020
||
(0)
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Manager

I am sure that Epic's upgrades are an improvement on whatever issue the vendor was presented with,...

Oct 2020
||
(0)
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Manager

We haven't had any contact with our host hospital lately, but this isn't a problem. There have been...

Oct 2020
||
(0)
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Manager

My practice does not have the same modules and screens that the practices at our host hospital have....

Oct 2020
||
(0)
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Manager

No promises were made to us. We were told what we can do on the program, and that is what we do. I...

Oct 2020
||
(0)
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Manager

There are charges related to most things in the system. I can't say that we are charged for every...

Oct 2020
||
(0)
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Manager

Our host hospital requires COVID-19 screenings for every patient. My complaint is that I have no...

Oct 2020
||
(0)
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Manager

I would recommend Epic. Doctors who are not employees of our host organization have access to...

Oct 2020
||
(0)
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Manager

I am still going to be satisfied with this solution at a high level in 12 months. Epic does a lot of...

Oct 2020
||
(0)
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Manager

I have adjusted to the changes. I would like to be able to schedule my patients for COVID-19...

Oct 2020
||
(0)
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 or  to see details.

Manager

I have recommended this product to other practices. So far, these other practices have purchased the...

Oct 2020
||
(0)
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Director

As Community Connect has grown, the support has slipped. Right now, the support isn't great. Our...

Oct 2020
||
(0)
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Director

We are probably not being nickel-and-dimed. I think our team negotiated a deal. But I wasn't...

Oct 2020
||
(0)
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 or  to see details.

Director

I really have no complaints about the implementation. When we went live, we had a dedicated team of...

Oct 2020
||
(0)
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Director

The training is poor. It leaves much to be desired. Some of the trainers aren't great. The host does...

Oct 2020
||
(0)
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 or  to see details.

Director

I would probably buy the Community Connect system again for the ability to use Care Everywhere to...

Oct 2020
||
(0)
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 or  to see details.

Director

The system is not easy to use, and it should be. There need to be fewer steps and clicks. The...

Oct 2020
||
(0)
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 or  to see details.

Director

When we reach out to the higher tiers at Epic, they seem to respond, so I would say that we have...

Oct 2020
||
(0)
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 or  to see details.

Director

I would recommend Community Connect with the caveat that we need additional support staff. But the...

Oct 2020
||
(0)
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 or  to see details.

Director

We have developed a very good rapport with the Epic support team and certain analysts there. When...

Oct 2020
||
(0)
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Manager

The system works wonderfully. I actually have no complaints about the system supporting our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our end users find the system to be very easy to use. The system is pretty functional.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Epic is lacking when it comes to delivering new technology that meets our needs. I would like an...

Oct 2020
||
(0)
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 or  to see details.

CEO/President

Our host's ongoing support is wonderful.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

My frustration is just that we don't have an all-in-one system. My pros are that the system is easy...

Oct 2020
||
(0)
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 or  to see details.

Physician

I think it would be fantastic if the vendor fixed some things that are missing. One issue is with...

Oct 2020
||
(0)
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Physician

We have a liaison for the leaders at the host site. I feel like Epic does keep their promises to the...

Oct 2020
||
(0)
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 or  to see details.

Manager

It is important to make a difference between Epic's system and the Community Connect platform. There...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is not a problem with the system's ease of use. It is easy. In the beginning, the system is a...

Oct 2020
||
(0)
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 or  to see details.

Manager

I would 100% recommend the Community Connect platform. I don't think that we need to have more than...

Oct 2020
||
(0)
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 or  to see details.

Manager

Sometimes, the system is a pain because things just move around, and then I have to look for those...

Oct 2020
||
(0)
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 or  to see details.

Manager

I would give our host very high marks for their ongoing support. Our host is very responsive and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I recommend the system all the time. We tell people that Epic's system has everything and that the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's technology does very well in supporting patient-centered care. Everything is uploaded, so if...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want to commend our host for being so hands on. We aren't in the clinic, and we just use the EMR....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The system is not part of our long-term plans. It is difficult for us to bill through Epic's system....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our host doesn't charge for every little thing. They are pretty good about having a month-to-month...

Oct 2020
||
(0)
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 or  to see details.

CEO/President

Our host could improve training by getting to know our needs better. Sometimes, the training is just...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The system doesn't integrate with any other systems that I am using. I asked Epic to give me the...

Oct 2020
||
(0)
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 or  to see details.

Physician

I don't plan to change to another EMR; I don't want to. I had a different EMR before, so the...

Oct 2020
||
(0)
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 or  to see details.

Physician

I understand that updates need to be done, but the system always looks like we have never used it...

Oct 2020
||
(0)
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Physician

With updates, sometimes things go somewhere else, so I need to talk to someone to see what I used to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We didn't see the COVID-19 pandemic coming, and that threw us back, but our host hospital was great...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The support is great. People call for technical support or for answers to questions. There is only...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I think Epic is part of our long-term plans. I love being part of that network. It is a huge deal to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have been really happy with the price structure. I think it is very reasonable. We are getting our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The implementation was beautifully executed. Particularly with the limitations that we had when the...

Oct 2020
||
(0)
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 or  to see details.

Physician

There are some weird hurdles with the EMR. I expected those, so they weren't a huge deal. Things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

How well Epic supports our integration and interoperability goals could be better. In some ways,...

Oct 2020
||
(0)
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Manager

I can't think of a time that Epic didn't keep their promises. Our host always notifies us and sends...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At the moment, everything is remote. Before COVID-19, we could call and ask our host for help, and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic hasn't nickel-and-dimed us. They have actually surprised me with charging this year.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do very well with integration. It is nice to have a way to exchange healthcare information with...

Oct 2020
||
(0)
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 or  to see details.

Manager

Most of the time, we don't have much involvement from the Epic executives. We deal with the local...

Oct 2020
||
(0)
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 or  to see details.

Manager

There may be an increase in some of the fees for the verification of coverage. That increase didn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic system is huge, and we are getting to know what it does to support patient-centered care....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the ease of use, the users are challenged at first, but then they learn. The Community...

Oct 2020
||
(0)
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 or  to see details.

Manager

For training, I would give Epic an even higher score if I could. Epic is phenomenal.

Oct 2020
||
(0)
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 or  to see details.

Manager

The price is fair. I have no problem with the technology, and the system is easy to use. The people...

Oct 2020
||
(0)
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 or  to see details.

Manager

Sometimes, we put orders in the system, but it would be nice to have an option to not print things...

Oct 2020
||
(0)
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 or  to see details.

Manager

When we get requests for medical records, there is no easy way to print out the records. That is my...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We can absolutely access the people we need from our host site without any problems. The...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The system works very well. It has become more user friendly with the upgrades. Going paperless is...

Oct 2020
||
(0)
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 or  to see details.

Manager

The Community Connect team is good. They are very reactive. For example, I opened a ticket for a new...

Oct 2020
||
(0)
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 or  to see details.

Manager

The Community Connect team checks in via email fairly frequently to make sure that everything is...

Oct 2020
||
(0)
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 or  to see details.

Manager

The initial training is done by our host hospital, not by the Community Connect team. The training...

Oct 2020
||
(0)
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 or  to see details.

Manager

The screen is too busy. We would like to be able to pick what things we have listed and not just...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has supported us during COVID-19. They have done an update. The support is excellent, and the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When making upgrades, Epic doesn't discuss the upgrades with the bottom-line users until after the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Normally, somebody comes out, and we have a very good repertoire with that person. Now, with...

Oct 2020
||
(0)
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Manager

Epic was supposed to update the patient medication feature. That is a difficult program. It would be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we primarily use our host hospital's data, the Community Connect platform is a very good product....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Community Connect platform is easy to use. We have received tremendous support from the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely buy the Community Connect platform again. Overall, the support is great. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is huge and broad. It is definitely working as promoted. We have learned to like it....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor did an update, and that seems fine. We don't really have training. The vendor sends us an...

Oct 2020
||
(0)
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Nurse

The vendor is pretty good at telling us about updates and at being proactive. I feel like if we...

Oct 2020
||
(0)
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Nurse

Epic's EMR is accessible and works well. I feel like the system is pretty user friendly. I don't...

Oct 2020
||
(0)
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 or  to see details.

Manager

Whenever there is an upgrade, our host site sends out a mass email, and they expect us to send it...

Oct 2020
||
(0)
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 or  to see details.

Manager

Our host wants to do what is right for all of the health system rather than what is right for just...

Oct 2020
||
(0)
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 or  to see details.

Manager

Most of our staff members are very computer savvy and don't find any issues with the solution's ease...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want more involvement from our host site. I want to see more of the host site reaching out to us...

Oct 2020
||
(0)
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 or  to see details.

Manager

Overall, we are happy with the Community Connect experience. We bonded with our host site initially...

Oct 2020
||
(0)
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 or  to see details.

Manager

The biggest problem is with the help desk. There should be a Community Connect help desk, and we...

Oct 2020
||
(0)
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 or  to see details.

Manager

The cost is what we would like Epic to work on. One of our doctors mentioned something about the...

Sep 2020
||
(0)
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 or  to see details.

Manager

Our host helps with whatever we need as far as support for reporting and analytics goes. The...

Sep 2020
||
(0)
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 or  to see details.

Manager

Off the top of my head, I really can't think of anything that would make our Community Connect...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since we are a Community Connect partner, I don't have the direct day-to-day relationship with Epic,...

Sep 2020
||
(0)
 Thank you