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Community Connect EpicCare Ambulatory EMR
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

We are limited in terms of making changes when we want a view to be different. We have to do...

Sep 2021
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Manager

We have a good liaison that we work with, and we get access to log tickets and call the help desk....

Sep 2021
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Manager

We have complained about the training. Our training is with our host's people, and our Epic system...

Sep 2021
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Manager

The billing works well. In terms of the education on our host's website, it is hard to navigate. Our...

Sep 2021
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Manager

The reporting and analytics are good. The host has education out there so that if we need more help,...

Sep 2021
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Manager

We have the ability to make changes, but not every change would happen tomorrow. The hospital makes...

Sep 2021
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Manager

There are allegiances to the hospital. The hospital does what they can for us, and they have done a...

Sep 2021
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Manager

Epic did a good job with what they are trying to accomplish. I have been really happy with our...

Sep 2021
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Manager

Overall, we are very happy with the solution. We had our concerns about going to a collaborative...

Sep 2021
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Manager

We have hit quite a few charges with our Epic host. Epic's solution is much more expensive than our...

Sep 2021
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Director

We were given the ability to use Epic's system in a way that was affordable to us. I would...

Sep 2021
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Director

Usually, when Epic did upgrades, everything was turned off, and we had to turn things on to get the...

Sep 2021
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Director

We go to Epic's UGM meeting every year. I get frustrated because I see all the functionality that is...

Sep 2021
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Director

We meet with our host every few weeks and have check-in meetings very frequently. But we would like...

Sep 2021
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Director

We have no direct access to Epic. The quality and level of support definitely need to be enhanced....

Sep 2021
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Director

Our host is taking the updates as they come. The host isn't waiting because that was part of the...

Sep 2021
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Director

There are a couple of products that we spent some additional money on just to get them in place, but...

Sep 2021
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Director

Our host doesn't do any training for us. We do all of our own training. Even from the beginning, we...

Sep 2021
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Director

Most of the major hospital systems are now on Epic's system, and that is really a game changer...

Sep 2021
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Manager

Our recent upgrades have been smooth, but our Community Connect EpicCare Ambulatory EMR...

Sep 2021
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Manager

Up to this point, we have been supported by our host with everything that we have needed to...

Sep 2021
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Manager

Many of the people that we hire have already used Epic's system somewhere else. That is one of the...

Sep 2021
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Manager

Our host spends a lot of time looking at new solutions based on the collaborative input that they...

Sep 2021
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Manager

During the COVID-19 pandemic, everyone started staying at home. A lot of healthcare providers...

Sep 2021
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Manager

There is a difference between the appearance of involvement and actual involvement. Our host showed...

Sep 2021
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Manager

Our host has a training playbook. They are confident in what they can give us as a customer because...

Sep 2021
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Manager

In the beginning, there was a lot of talk about how we wanted to build out our EMR, and we had a lot...

Sep 2021
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Manager

We are essentially on the same instance of the solution that our host is. They manage the version,...

Sep 2021
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Director

There is a protocol that we have to follow to request changes, but we have the ability to do that....

Sep 2021
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Director

We are in the midst of implementing another solution that is embedded in Epic's system, but we have...

Sep 2021
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Director

Our primary contact seems to be there more for the benefit of our host and not for the Community...

Sep 2021
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Director

We don't have enough support hours. We get support by the number of providers we have, so we want...

Sep 2021
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Director

We sometimes get some pushback, so having more of an understanding of the Community Connect...

Sep 2021
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Director

We didn't really have much of a choice when getting the Community Connect model, and that was fine...

Sep 2021
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(0)
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CMO

Overall, our experience with the product has been very good. The host has an excellent IT support...

Sep 2021
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(0)
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CMO

The implementation was good because we had on-site support. The providers went to training classes,...

Sep 2021
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CMO

We have several connections with our host. Our manager works with several direct connections. We can...

Sep 2021
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CMO

We notice that the product is a plug-and-play solution and that we can't ask for things to be...

Sep 2021
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CMO

The way that things are set up is nice because the host gives us a personal touch and feel. We have...

Sep 2021
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CMO

I have to help a lot of our end users on a daily basis. Some additional on-site support would...

Sep 2021
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CMO

In general, my biggest concern with all the EMRs is the amount of change that is always happening. I...

Sep 2021
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CMO

There could be more support for reporting and analytics. The host's answer to everything is telling...

Sep 2021
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Manager

A provider might have patient records in numerous places. If a patient has lab work done directly...

Aug 2021
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Manager

When we receive a fax, we might have separate files in the reports, and it is very difficult and...

Aug 2021
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Manager

We aren't necessarily needy in terms of requesting customized options. However, there are certain...

Aug 2021
||
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Manager

Right now, our basic needs are met in terms of being able to function and see patients. But there...

Aug 2021
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Manager

When we first onboarded, we were trying to get a report that would show us any missing charges or...

Aug 2021
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CMIO

As far as EHRs go, Community Connect EpicCare Ambulatory EMR is a very good one. There are some...

Aug 2021
||
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CMIO

I am very happy with the service that I get. Sometimes, it would be better if changes could occur...

Aug 2021
||
(0)
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CMIO

There are mandatory clicks that add up over time, but we need the clicks to close an encounter. The...

Aug 2021
||
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CMIO

Our host could give more access to the playground environment. People can just fool around and...

Aug 2021
||
(0)
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Manager

When we were onboarded, we were given the bare minimum of training. The training lacked a lot. We...

Aug 2021
||
(0)
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Manager

We have had to go back and spend a lot of time doing cleanup for things that we didn't know we...

Aug 2021
||
(0)
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Manager

If I have any questions, we are supposed to have an account manager. I don't have a primary contact;...

Aug 2021
||
(0)
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CIO

Our host has been a great partner in a lot of ways. They have their processes down really well, so...

Aug 2021
||
(0)
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CIO

Something we would like to see Epic improve is usability, simply because we don't have the same...

Aug 2021
||
(0)
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CIO

The system would be more usable if we could customize particular roles and getting rid of things we...

Aug 2021
||
(0)
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CIO

We have had partnerships with different people in different roles at our host organization over the...

Aug 2021
||
(0)
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CIO

As far as the Community Connect back-end goes, the hardest thing for us from a usability perspective...

Aug 2021
||
(0)
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CIO

For the most part, our host does keep their promises. They are just not always accurate with their...

Aug 2021
||
(0)
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Manager

Right now, we have people who are doing preregistration for us, and they have to go in and manually...

Aug 2021
||
(0)
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Manager

One of the major reasons that the physicians wanted to go with Epic's system was so that they had...

Aug 2021
||
(0)
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Manager

When we have upgrades, I don't get adequate knowledge of when they are happening. I get information...

Aug 2021
||
(0)
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Manager

An opportunity for improvement would be reducing the number of clicks needed to go through...

Aug 2021
||
(0)
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Manager

I don't believe that our host has willingly given us any new features that meet our needs. When we...

Aug 2021
||
(0)
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Manager

The host doesn't let us know when things are happening. We oftentimes are the ones calling the host...

Aug 2021
||
(0)
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Manager

Everything that we do is based on hospital functionality, and the way we do things is a little...

Aug 2021
||
(0)
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Manager

One of the biggest drawbacks when we started was not knowing what we were building. We had only ever...

Aug 2021
||
(0)
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CIO

In the years we have been with Community Connect, we have had many different pricing models, and...

Aug 2021
||
(0)
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CIO

Our host’s team has a lot of conflicts between their Community Connect group and core IT group. A...

Aug 2021
||
(0)
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CIO

There are some things we have been able to do with Community Connect that we have never really been...

Aug 2021
||
(0)
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CIO

We decided to go with Community Connect because it was user friendly and a great platform for our...

Aug 2021
||
(0)
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Director

We handle most of our own training. So I think there is work that our host can do there just by...

Aug 2021
||
(0)
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Director

Our host provides a quality product. A lot of that is the Epic standard build, and we are overall...

Aug 2021
||
(0)
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Director

For me to recommend Epic's solution to others, the relationship with the organization has to be...

Aug 2021
||
(0)
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Director

Our host contact is excellent. We have changed contacts over time, so there have been a few. But for...

Aug 2021
||
(0)
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Manager

Things have been touch and go. Community Connect EpicCare Ambulatory EMR is built for hospital and...

Aug 2021
||
(0)
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Manager

Everything has its bumps, but Community Connect EpicCare Ambulatory EMR hums along pretty well. The...

Aug 2021
||
(0)
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Manager

If used properly, Community Connect EpicCare Ambulatory EMR supports patient-centered care very...

Aug 2021
||
(0)
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Manager

Our host provides great opportunities, but not everyone takes advantage of those, and then the...

Aug 2021
||
(0)
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Manager

Our host could communicate better. Sometimes, the Community Connect partners are afterthoughts. Our...

Aug 2021
||
(0)
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Manager

I would tell someone that Community Connect EpicCare Ambulatory EMR is not perfect but that it is...

Aug 2021
||
(0)
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Manager

Having access to Epic's database has given us a wider network of information. That has allowed us to...

Aug 2021
||
(0)
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Director

Our team can resolve some things ourselves, and we have direct connections with Epic, but for other...

Aug 2021
||
(0)
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Director

We have the ability to customize the system toward patients based on whatever demographic we want to...

Aug 2021
||
(0)
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Director

Our host is very adept at showing future things but not committing to dates. However, when our host...

Aug 2021
||
(0)
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Director

We get nickel-and-dimed like crazy, but often the charges are hidden. They aren't always readily...

Aug 2021
||
(0)
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Director

The medication list is the thing that we have struggled with the most. In the ambulatory world, the...

Aug 2021
||
(0)
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Director

Our employees went through initial training when we started, but it was basic and not really...

Aug 2021
||
(0)
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Director

When we call in a ticket, the process is very generic. A lot of the individuals that used to work on...

Aug 2021
||
(0)
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Director

Our implementation wasn’t great, but our host has done pretty well with the updates lately.

Aug 2021
||
(0)
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Director

Right now, we aren’t getting a good way to provide analytics on our data. In pulling data out of...

Aug 2021
||
(0)
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Director

The practice management piece could use more tuning, and we would like more ability to work with...

Aug 2021
||
(0)
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Director

Our host only trains on the base product, and our training needs to be more customized. Any time we...

Aug 2021
||
(0)
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Director

I hear from the clinicians and staff that the tool is cumbersome and has a lot of clicks. They say...

Aug 2021
||
(0)
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Director

There are certain things that could be better, but I think that would be true of any system. There...

Aug 2021
||
(0)
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Manager

The build team felt that they were doing us a favor by building and naming things whatever they felt...

Aug 2021
||
(0)
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Manager

A patient’s chart should paint a picture of what is really going on and whether they were given...

Aug 2021
||
(0)
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Manager

We had a number of clinical staff members who came from other settings that used the Epic EMR. So...

Aug 2021
||
(0)
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Manager

We have a regular status call. Our host community drives our outcomes. I think in healthcare there...

Aug 2021
||
(0)
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Manager

The reason we switched to the Epic system was to try to streamline some of our processes; the...

Aug 2021
||
(0)
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VP/Other Executive

For major issues with the system, I call the director of the relevant area. Our host site has been...

Aug 2021
||
(0)
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VP/Other Executive

We have always had a relationship with our host hospital. Things have been good since we started as...

Aug 2021
||
(0)
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VP/Other Executive

There is never enough initial training with any implementation. The training that we get from any...

Aug 2021
||
(0)
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VP/Other Executive

As my dad used to say, people get used to hanging if they hang long enough. I think that our...

Aug 2021
||
(0)
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VP/Other Executive

Several years ago, we had a lot of issues with the solution. Those issues took a lot of executive...

Aug 2021
||
(0)
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VP/Other Executive

I once had a new staff member who I wanted to teach about scheduling in the system. I sent them to a...

Aug 2021
||
(0)
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CMIO

I would like to see Epic improve patient control over their information. In my field, control over...

Aug 2021
||
(0)
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Director

With the world as it is, our host is very overloaded and overwhelmed, so their technical people are...

Aug 2021
||
(0)
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Director

We have wanted to do some things around telemedicine, and we haven't been able to push those things...

Aug 2021
||
(0)
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CMIO

I would like to see Community Connect EpicCare Ambulatory EMR continue gaining efficiencies for the...

Aug 2021
||
(0)
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CMIO

Epic should focus on my specialty. I know that in general, our specialty isn't where the money is,...

Aug 2021
||
(0)
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VP/Other Executive

In terms of charging us for every little thing, our host is really good because of the nature of...

Aug 2021
||
(0)
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VP/Other Executive

There is always room for improvement. In terms of integration, I have no expectations. My...

Aug 2021
||
(0)
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VP/Other Executive

The ease of use is good, except the system locks us out all the time. That is always happening but...

Aug 2021
||
(0)
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VP/Other Executive

I don't want any new technology. I don't feel like I need anything. I didn't even feel like I needed...

Aug 2021
||
(0)
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VP/Other Executive

We don't do a whole lot of ongoing training. We just go with the flow. Our host isn't going to reach...

Aug 2021
||
(0)
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Director

I feel like we are losing some traction on things with Community Connect EpicCare Ambulatory EMR,...

Aug 2021
||
(0)
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Director

The solution is an excellent product. I can do so much with it, and I find it to be very effective....

Aug 2021
||
(0)
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Director

Epic may have the functionality that we need, but what we have with Community Connect EpicCare...

Aug 2021
||
(0)
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Director

Reporting from the solution is cumbersome. The system's reporting workbench is difficult to use, and...

Aug 2021
||
(0)
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Director

One of the complaints that I have heard from my staff members is that there are too many updates for...

Aug 2021
||
(0)
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Director

We have so many options to perform things within the system. It is easy to customize the system to...

Aug 2021
||
(0)
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VP/Other Executive

From a clinical standpoint, the system is extremely cumbersome and clunky. It isn't efficient. The...

Aug 2021
||
(0)
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VP/Other Executive

Epic has always been terrible. I would hope that they consult with people who actually use the...

Aug 2021
||
(0)
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VP/Other Executive

The training that is available is not very good. Prior to COVID-19, the training was in person. When...

Aug 2021
||
(0)
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VP/Other Executive

There is very little customization. The Community Connect system is very cookie cutter. It doesn’t...

Aug 2021
||
(0)
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VP/Other Executive

We always have to submit tickets to our host, and they sometimes take several weeks to respond. For...

Aug 2021
||
(0)
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VP/Other Executive

The Community Connect model is part of our long-term plans because we invested a lot of money and...

Aug 2021
||
(0)
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VP/Other Executive

Our go-live was a complete disaster. Because of COVID-19, we got no in-person help, and there has...

Jul 2021
||
(0)
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VP/Other Executive

Our relationship with our host site is okay in certain areas and not in others. The biggest struggle...

Jul 2021
||
(0)
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VP/Other Executive

We have to request anything we need, and we aren't a priority a lot of the time, so our requests...

Jul 2021
||
(0)
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VP/Other Executive

I think satisfaction will improve. We are still just learning how to use the system. I have some...

Jul 2021
||
(0)
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VP/Other Executive

The access to our counterparts has gotten a lot better than when we started, but there is a lot more...

Jul 2021
||
(0)
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VP/Other Executive

For provider, nurse, or IT questions, I have different contacts. Everyone at our host is very...

Jul 2021
||
(0)
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VP/Other Executive

If I had the option to buy Community Connect again, I would choose another EMR because it is a lot...

Jul 2021
||
(0)
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VP/Other Executive

Since we went live, there have been no follow-up visits, so we have just been figuring things out on...

Jul 2021
||
(0)
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VP/Other Executive

The Epic system is so much better than what we had previously. We can see notes and transitions of...

Jul 2021
||
(0)
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VP/Other Executive

The system doesn't flow really well with other tools for clinics. I want to focus on improving the...

Jul 2021
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VP/Other Executive

I feel like we aren’t a priority until we escalate issues. Our regional support is great at the...

Jul 2021
||
(0)
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VP/Other Executive

Our affiliate representative is awesome. If something goes down, they are on it, and they...

Jul 2021
||
(0)
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VP/Other Executive

I would tell others to make sure that they have a good training plan and that the host truly...

Jul 2021
||
(0)
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VP/Other Executive

We have an assigned Community Connect person from Epic who we work with. They have been really good.

Jun 2021
||
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VP/Other Executive

It is easy for our scheduling team to schedule appointments in the system. The solution is very fast...

Jun 2021
||
(0)
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VP/Other Executive

I would like it if it were a little easier to customize our reporting dashboards from an...

Jun 2021
||
(0)
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CIO

The Community Connect partnership is a cost-effective way to get an Epic system. One of the main...

Jun 2021
||
(0)
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CIO

We wish we had more independence in the build of Community Connect EpicCare Ambulatory EMR and that...

Jun 2021
||
(0)
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Director

We are fully functional in the EMR. It is the EMR by which we execute all our local operations. It...

Jun 2021
||
(0)
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Director

The area where we typically run into difficulty with the EMR, and I don't know whether this is...

Jun 2021
||
(0)
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Director

Most recently, we were looking at a product to integrate into the EMR, and our host was already...

Jun 2021
||
(0)
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Director

Eventually, Epic keeps all their promises. Sometimes it takes nine months to get an answer, but they...

Jun 2021
||
(0)
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Physician

Our host site thinks that I am crazy, but I have worked with EMRs for long enough to know that this...

Jun 2021
||
(0)
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Physician

There have been things that we wanted to try but couldn't because our host site said no. We were...

Jun 2021
||
(0)
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Physician

There is nothing simple about the solution. I asked our host site how to mark a patient as deceased,...

Jun 2021
||
(0)
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Physician

The solution's setup generates a lot of weird things that we have to do. I can look at the system...

Jun 2021
||
(0)
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Physician

There are a couple of columns in the family history part of the solution. There are relationships...

Jun 2021
||
(0)
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Physician

When users use the robotic notes in the solution to check things off, that causes confusion. For...

Jun 2021
||
(0)
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Physician

I don't know whether other people are speaking up about the system's issues. The vendor might think...

Jun 2021
||
(0)
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Physician

People who are much younger than I am think that Epic is the cat's meow. They love computer systems,...

Jun 2021
||
(0)
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Physician

The solution has a lot of pop-ups that come up when I am in the middle of a task. I have to click...

Jun 2021
||
(0)
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Physician

If something isn't broken in the system, then Epic will break it in an upgrade. For instance, we did...

Jun 2021
||
(0)
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Physician

I have some clinical experience in my role that gives me a very unique perspective of the system. I...

Jun 2021
||
(0)
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Physician

Epic requires us to have someone go into the solution's appointment or front desk sides to mark that...

Jun 2021
||
(0)
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Physician

When I do electronic prescriptions in the system, there is automatically a box that I have to check...

Jun 2021
||
(0)
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Physician

I am not new to this system. I have used it in a lot of different places. I have been present for a...

Jun 2021
||
(0)
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Physician

The solution is inflexible, clunky, and terrible. Computers should allow people to do the things...

Jun 2021
||
(0)
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Physician

This solution was designed for data mining. It wasn't designed for patients, doctors, healthcare...

Jun 2021
||
(0)
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Physician

This solution is like a house. I come home and find that people who I don't know have had access to...

Jun 2021
||
(0)
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Physician

I take issues up the chain, but I have never taken them beyond our host site and to Epic. I assume...

Jun 2021
||
(0)
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Physician

I think that our host has been overwhelmed by the solution. I don't think that they really know what...

Jun 2021
||
(0)
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Physician

We had an issue where we were having a regular problem. Our host monitored that problem for months...

Jun 2021
||
(0)
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Physician

We got on to our host's system because no one at my organization wanted to do the research to find...

Jun 2021
||
(0)
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Physician

I frequently have to email our IT department because something is going on with our EHR. I don't...

Jun 2021
||
(0)
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Physician

Epic has a very convoluted way of doing things that doesn't accomplish much. It seems like the...

Jun 2021
||
(0)
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CFO

When we went to the Community Connect system, our host provided us with experienced doctors on-site...

Jun 2021
||
(0)
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CFO

The training could have been stronger. Our host could have drilled down more with individuals in the...

Jun 2021
||
(0)
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CFO

The Community Connect system works very well and does everything we need it to. It is a good system....

Jun 2021
||
(0)
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CFO

Our host keeps everything upgraded in the Epic system. If we need something, and we can’t pull it...

Jun 2021
||
(0)
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CFO

We have a very strong relationship with our host’s executive people. They send weekly newsletters,...

Jun 2021
||
(0)
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CFO

We are absolutely getting our money’s worth with the Community Connect system. It isn't quite free,...

Jun 2021
||
(0)
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Manager

I think that it will take us about a year to really understand the system and the way that it works....

Jun 2021
||
(0)
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Manager

Our host will pass things that we need on to us. Then, they bill us according to how much we use...

Jun 2021
||
(0)
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Manager

The solution has helped us in some areas, like moving patients in and out of the office. We went...

Jun 2021
||
(0)
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Manager

Our host site had some really good trainers for the solution. The only issue we had was that each of...

Jun 2021
||
(0)
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CIO

The initial training was predominantly good, but the ongoing training is where things slip a little...

Jun 2021
||
(0)
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CIO

Epic's system is complex, but anyone can become very fluent in their particular area. People have to...

Jun 2021
||
(0)
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CIO

Epic's system is wonderful and does all it is advertised to do. We even set up telehealth last year...

Jun 2021
||
(0)
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CIO

Our host does updates on a regular Epic-recommended cycle. The updates work pretty well. Epic stays...

Jun 2021
||
(0)
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Manager

The solution works extremely well. It is much better than the system that we came from, and it is...

Jun 2021
||
(0)
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Manager

The solution isn't intuitive. Users really have to know where to go in order to do what they want to...

Jun 2021
||
(0)
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Manager

During our implementation, our host was fairly proactive. Now that we are out of our implementation...

Jun 2021
||
(0)
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VP/Other Executive

Fortunately for us, we get to kind of ride on the coattails of our host. Most of the major decisions...

Jun 2021
||
(0)
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VP/Other Executive

Epic's solution is a very user-friendly product, even for people who don't consider themselves to be...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

When we started with Epic, we had wonderful at-the-elbow support. And as time went on and doctors...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

At one point, one of our Epic trainers who was really good took a different position, and there was...

Jun 2021
||
(0)
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VP/Other Executive

When a new doctor comes into the system and they are granted privileges in Epic, there is a set of...

Jun 2021
||
(0)
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VP/Other Executive

During our implementation, our host was great with all the initial training. Whenever I picked up...

Jun 2021
||
(0)
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VP/Other Executive

There is very little we have had to ask for, but our Community Connect representative has been very...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

Our interaction is definitely with our host more than with Epic itself. We have both had a long...

Jun 2021
||
(0)
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VP/Other Executive

The area we are most in need of right now that we are still developing is more specific training...

Jun 2021
||
(0)
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VP/Other Executive

We are still trying to decide whether the Community Connect system will be part of our long-term...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

We don’t have a dynamic partnership with our host that gives us autonomy in helping the system work...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

The Epic system is incredibly well built to manage, document, and build for the hospital space. It...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

Our host is working on a direct interface with another department's system, but we don't have that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We like Community Connect for the most part. There are several things that we can't do ourselves,...

Jun 2021
||
(0)
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 or  to see details.

Nurse

I love the Community Connect model because we have access to other sites that have the same hub...

Jun 2021
||
(0)
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Nurse

I would like the Community Connect ambulatory and acute care EMR solutions to be more...

Jun 2021
||
(0)
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 or  to see details.

Nurse

Providers want to do fewer clicks. Every provider in every facility counts clicks. Providers want...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

We are really pleased with Community Connect EpicCare Ambulatory EMR. Most of our providers are...

Jun 2021
||
(0)
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Manager

Training for Epic's system was not good. If we were a hospital system, the training would have been...

Jun 2021
||
(0)
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 or  to see details.

Manager

We have to make the functionality work for us. I would like customization abilities. We can use the...

Jun 2021
||
(0)
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Manager

The product is convenient because it has shared records, and we can see all the shared notes. The...

Jun 2021
||
(0)
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Manager

I would like better communication and a project coordinator. We used to have a point of contact for...

Jun 2021
||
(0)
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CEO/President

There are significant barriers to switching vendors. I would be surprised if our providers said they...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

Honestly, I couldn't say whether our host keeps their promises. This last year has thrown a curve...

Jun 2021
||
(0)
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CEO/President

When I have reached out to the host before, they have referred me to my local representative. I...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

Our host avoids nickel-and-diming us. Epic's system has great value. That was one of the strongest...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our host does quarterly upgrades and involves us. Our host has meetings for Community Connect on the...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

There wasn't integration with Epic's system. Our host wouldn't allow any of their information to be...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

I would like to be able to look at our business as a whole and know whether the reporting we are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The price tag associated with our participation and access to Epic is very attractive through the...

Jun 2021
||
(0)
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 or  to see details.

CMO

I would score the product's ability to support our integration goals a little higher when...

Jun 2021
||
(0)
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 or  to see details.

CMO

The product has all the functionality we need except for the reporting. All the reporting may be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We are starting to dabble in barcode scanning and some remote scribing in the product. That is all new....

Jun 2021
||
(0)
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 or  to see details.

CMO

Overall, the Community Connect team has been good, but the host has presented some challenges. Part...

Jun 2021
||
(0)
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CMO

There are some reports that are unique to our organization, and we have issues with them. Also, the...

Jun 2021
||
(0)
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CMO

With our last EMR, we went to our informatics team when there was an issue, and they took care of it...

Jun 2021
||
(0)
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CMO

Our communication with our host's team is very robust. We meet regularly to discuss issues. Our...

Jun 2021
||
(0)
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Manager

When we started, we didn't get much training. Our training was not up to par and was bad. I feel...

May 2021
||
(0)
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Manager

Our resources could have more experience in workflows around certain areas. We are often told that...

May 2021
||
(0)
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VP/Other Executive

In the last year, there has been a lot of positive change. Our host used to forget about affiliates,...

May 2021
||
(0)
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VP/Other Executive

Our host has some room for improvement in training, but it isn't bad. They are pretty proactive. A...

May 2021
||
(0)
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 or  to see details.

VP/Other Executive

Our host will have meetings where they talk about the tickets and reprioritize them. They ask us to...

May 2021
||
(0)
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 or  to see details.

CMIO

Epic's responses to feedback and problems have been exceptional. I have been very satisfied with...

May 2021
||
(0)
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 or  to see details.

CMIO

One of the challenges that we have had with the system on the end user side has been how complex it...

May 2021
||
(0)
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VP/Other Executive

We are happy with our interactions with the people at our host organization. They are really trying...

May 2021
||
(0)
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 or  to see details.

CEO/President

Epic does a really good job with upgrades. We went to quarterly upgrades instead of just doing them...

May 2021
||
(0)
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 or  to see details.

CEO/President

Epic has adapted well during COVID-19. We have done a lot of virtual learning and have had that...

May 2021
||
(0)
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 or  to see details.

CEO/President

Some of our struggles with the system have to do with finding all the places to click and not being...

May 2021
||
(0)
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 or  to see details.

CEO/President

It is very beneficial that Epic's systems talk to each other. It is seamless if we have to switch...

May 2021
||
(0)
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 or  to see details.

CEO/President

Anything with IT is always expensive, but it is worth it. We would spend money on the system again...

May 2021
||
(0)
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 or  to see details.

CEO/President

When we started with this system, everything went well. We had a great person who was a project lead...

May 2021
||
(0)
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Nurse

Our host site's help desk is often unhelpful. The help desk people spend too much time trying to fix...