
Commentary Summary
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User Commentary
Functionality and Upgrades
Our host tries to notify us about upgrades and gives us training, but so many times, our staff...
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Service and Support
If our host knows about a problem, they are proactive. Sometimes we know something before them, but...
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Functionality and Upgrades
The biggest limitation with our instance of the product is that I know there are population...
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Future Outlook
We are switching to Community Connect with another host site. We already have a relationship with...
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Service and Support
The actual product is great; our issue is mostly with our host’s support. I have up-to-date...
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Functionality and Upgrades
We have high satisfaction with Community Connect EpicCare Ambulatory EMR. Providers are still...
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Functionality and Upgrades
We have regular updates. Everything has been great. Our host does a very good job of delivering new...
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Relationship
We have regular meetings with the host’s executive team that has been assigned to our location, but...
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Relationship
Our host could improve by having proper representation for the clinics and adequate training and...
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Service and Support
Our host’s support for our revenue cycle needs is done through the business office. We meet with all...
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Functionality and Upgrades
We would not recommend Community Connect to peers or friends. The system does not take into...
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Implementation and Training
Community Connect really does meet all our needs. I have had multiple go-lives for the product, and...
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Functionality and Upgrades
I would like to see better and easier reporting systems in Community Connect. I do know and like the...
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Service and Support
The support has gotten better. Ticket responses have been quicker. If I file a ticket, I usually...
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Implementation and Training
In terms of building a new Community Connect partner, I believe that our host site could have gotten...
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Functionality and Upgrades
Our host site's support has gotten a lot better in terms of reports and analytics. We used to have...
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Implementation and Training
Our host could have more communication when onboarding new employees in Community Connect. My...
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Service and Support
Our BFF is very responsive, receptive, available, and responsible. We meet with them frequently, and...
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Functionality and Upgrades
I feel like the solution was built for hospital systems and then adapted for outpatient clinics. We...
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Service and Support
My satisfaction with the system is definitely going up. A lot of improvements have been made to the...
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Other Observations & Comments
I see the system's capabilities, and that drives my frustration. Seeing that we can do so much more...
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Other Observations & Comments
What we have seen from Epic has been good in terms of functionalities and capabilities. We only want...
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Interfacing and Integration
As clinical needs changed, we weren't able to shift quickly. We had to have builds. Our host refused...
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Functionality and Upgrades
On the billing side, everything flows into the host’s main billing hub instead of into our physician...
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Other Observations & Comments
We have a very responsive advocate, but they can't necessarily govern the changes we want. Epic's...
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Other Observations & Comments
Our host is very restrictive. People I work with find our instance of EpicCare Ambulatory EMR...
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Functionality and Upgrades
Our providers say they moved from a Toyota Camry to a Lamborghini when we switched from our previous...
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Functionality and Upgrades
I am satisfied with our day-to-day because the system gets the job done. Providers can put in...
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Functionality and Upgrades
Without fail, there is always something in an upgrade that breaks down on the back end, and we end...
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Functionality and Upgrades
In a perfect world, we wouldn't have to use and pay for a second solution for contract management...
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Service and Support
When we need changes, we depend on analysts to make changes, and they don't always have a clear-cut...
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Service and Support
One of the people who was the most help has left the organization. So there has been a learning...
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Service and Support
We are trying to shore up things we can see in the system, but we don't always know how to do that....
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Functionality and Upgrades
One thing about Community Connect EpicCare Ambulatory EMR is it is nice to be able not only to...
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Functionality and Upgrades
When we ask to run a report on a specific physician for a specific range of codes, our host site can...
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Functionality and Upgrades
I understand Epic is always having to upgrade and make changes to the EMR, but sometimes there are...
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Service and Support
When there is an issue, we have to go through a lot of red tape to get anything approved.
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Interfacing and Integration
Something I like about the system is the community service. We are able to see multiple clinics and...
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Service and Support
We have not gotten adequate support from Epic. There are certain departments that never have any...
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Functionality and Upgrades
We are functioning how Epic told us we would function, but not well. The EpicCare software is not...
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Relationship
I absolutely love and enjoy the EpicCare product, but I do not like how it is being managed. If...
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Other Observations & Comments
The system's ease of use seems to have gotten better in the last few years. However, that may be...
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Functionality and Upgrades
Everyone is still struggling with a layout change to part of the system. Those layout changes make...
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Functionality and Upgrades
When we started with the product, there were a lot of glitches that we had to work with....
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Service and Support
Sometimes the support team takes a little time, but they are very efficient and responsive. They...
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Implementation and Training
We are more than satisfied with the training we received. We were already used to the Epic system,...
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Service and Support
I have very little access to Epic, and when I do contact Epic with an issue, I am rapidly referred...
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Service and Support
The product's major strength is its analytics, but the product is severely hampered by the way our...
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Other Observations & Comments
When there is a new feature being added, sometimes we don't find out about it before it is...
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Relationship
Our host does everything they say they will do, but not always in a timely manner.
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Implementation and Training
Our host's biggest opportunity for improvement is in the transfer of training materials. A lot of...
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Functionality and Upgrades
The system works as expected. The product is not perfect, but it is good.
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Functionality and Upgrades
Some dashboards are unavailable to us in our current state, but our host has those dashboards. We...
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Relationship
It would be super helpful if we had dedicated analysts who understood the unique nature of our...
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Relationship
Our host uses a distribution list, but we are no longer receiving messages. Sometimes things happen...
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Lessons Learned
I would love a partnership from Epic that would help Community Connect partners share best practices...
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Implementation and Training
We started the project before the COVID-19 pandemic and did the project during the pandemic. That...
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Functionality and Upgrades
We have a few customizations in EpicCare Ambulatory EMR. One customization got broken after an...
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Functionality and Upgrades
The transition from any EHR software to another is difficult because we have trouble transitioning...
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Technology
We have some machines that have technological issues. We have to find weird workarounds. Everything...
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Relationship
Our host is very responsive. They have an online presence. I can message them and get a live chat in...
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Interfacing and Integration
Everybody says the system's biggest strength is data sharing. When we pull up a patient's chart, it...
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Other Observations & Comments
Epic reportedly has more than the 50% of the market share in the US, so they have to keep as many...
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Functionality and Upgrades
Community Connect EpicCare Ambulatory EMR has been a great application for our clinical users. The...
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Functionality and Upgrades
Our host site does a good job maintaining the system and taking upgrades when they are available....
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Relationship
One of our host’s weaknesses is their communication with their Community Connect sites. That becomes...
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Relationship
Our primary contact from our host tries their hardest, but they don’t meet our needs. That person is...
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Implementation and Training
We would like our host to deliver on what they said they were going to do. Also, they could improve...
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Service and Support
Our contact people listen, but they can't do anything. We have a lot of unmet needs with support. We...
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Functionality and Upgrades
Our biggest issue is that a number of reports have not been built for us. Our business office is...
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Technology
We haven't had the system long enough to measure long-term quality, but we know that the product has...
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Other Observations & Comments
There are many groups in our organization that the product is working well for. The product is user...
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Functionality and Upgrades
The product is not perfect with some of the workflows, but it is pretty good. MyChart has been super...
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Service and Support
The vendor does a really nice job of sending out memos and information about upcoming upgrades or...
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Future Outlook
The more we learn and the longer we are on the product, the better things will get for us.
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Other Observations & Comments
We have access to our counterparts at our host's organization, and they are responsive. But our...
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Functionality and Upgrades
We don’t have reports for any external things so that we can navigate new patients or do anything...
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Implementation and Training
In any IT implementation, there are always hiccups, and we anticipate that there are going to be...
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Functionality and Upgrades
We are not able to build out work queues and workflows based on our clinical needs. We are very...
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Relationship
Our host’s team was reluctant to go back to Epic directly, and we don't contact Epic directly. Our...
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Functionality and Upgrades
As far as customization goes, we were often told in the beginning that if we wanted to customize or...
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Service and Support
We were hoping we could do customization, but now we are out of at-the-elbow support. We wanted to...
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Lessons Learned
The product is not a good product at all for our specialty. Another product is 10 times better. I...
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Implementation and Training
We went live during COVID-19, and the go-live was a disaster. Our host didn't send people out...
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Service and Support
The system is very cumbersome. It is not user friendly. Our host's support team is slow and not...
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Functionality and Upgrades
Epic has been working on things for ten years, and it takes one to two years to get tiny little...
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Relationship
Epic is always making things better, and we always have new suggestions for things they could do....
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Lessons Learned
There is a learning curve for the product, and it takes time to learn to use the product for sure....
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Functionality and Upgrades
There is a good bit of flexibility in the product and how it uses multiple work queues. We are more...
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Relationship
We get a lot of support from our host, and they provide us with many benefits to help our cause.
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Implementation and Training
Most of the changes the host makes don't really apply to us. I don't like that our receptionist has...
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Implementation and Training
The upgrade process and the upgrades made to Epic's system have been fine, but the implementation...
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Service and Support
Nobody at our host facility ever asks what our future needs are and how they can help meet them. We...
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Implementation and Training
Epic only gives us the product, and we have to make our own training. We don't get training; we only...
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Functionality and Upgrades
When Epic pushes out upgrades, they don't do enough testing, and things are often broken during the...
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Relationship
Epic reaches out and gets things fixed by addressing them proactively through our host site. When...
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Functionality and Upgrades
I like that the system is fairly intuitive as far as EMRs go. It is not usually hard to find what we...
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Other Observations & Comments
Integration with Epic's system is very difficult because of security reasons. There are a lot of...
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Functionality and Upgrades
Epic has a great product, but I wish there were more things we could perform, such as...
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Functionality and Upgrades
Our coders have had a lot less in their buckets since we moved to Epic's system. The solution has a...
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Other Observations & Comments
A lot of multispecialty ambulatory things can cause struggles when it comes to EMRs, but we don't...
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Functionality and Upgrades
Before an upgrade, our host site gives us materials and upgrade information from Epic. However, that...
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Implementation and Training
Our host site's initial training was really good, but their ongoing training hasn't been as good. If...
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Relationship
Our host site's delivery of new technology is slightly late sometimes. It is a little slower than we...
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Interfacing and Integration
Interfaces with EKG machines or ultrasounds have to be built separately and require a considerable...
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Relationship
We have a person at Epic who we can contact directly. That person is always responsive.
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Functionality and Upgrades
We often wait for changes that our team could probably do pretty quickly, such as changing...
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Functionality and Upgrades
We don't know how to attach all of our documents to electronic messages in the system. We have asked...
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Functionality and Upgrades
It can sometimes be a struggle for us to pull all of the data that we need from the system into our...
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Interfacing and Integration
Community Connect EpicCare Ambulatory EMR is an excellent tool that we probably wouldn’t have been...
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Relationship
Epic keeps all of their promises, but the time frame may not fit into the original time frame that...
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Other Observations & Comments
We seem to be a pretty needy department, so we are always asking for more functionality that our end...
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Other Observations & Comments
The users that have utilized Epic's system previously have no problems using it. For users who are...
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Relationship
I feel that we have great support from the host, and I have a good relationship with our host....
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Functionality and Upgrades
We had another EMR before this one, and we had some nuances within that system that we miss. As...
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Functionality and Upgrades
The product allows us to connect and see who the patients and providers are and notes and things...
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ROI / Cost
Our host nickel-and-dimes us for everything. The amount of money we are paying is much higher than...
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Functionality and Upgrades
Community Connect has been a huge letdown. We thought that Epic's system was the premier product,...
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Interfacing and Integration
The integration and the transfer of data have been extremely poor. One big reason that we decided to...
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Relationship
The Community Connect system has been a big problem for the providers. The solution has made it...
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Functionality and Upgrades
If I go to the hospital, I don't have the preop navigator button, so I can't place case requests for...
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Relationship
My billing people gave our host tons of data around our billing process. All that data was taken,...
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Service and Support
We put in tickets, and they are open for months and months. People have given up and would like to...
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Functionality and Upgrades
The system has the capabilities, but the build has not been done properly. For example, in primary...
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Relationship
We have access, but it is not getting us anywhere. We have partners. We know who our Community...
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Interfacing and Integration
We would like to see more robust EMR builds so that we can have messaging or modes of communication...
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Future Outlook
We intend to use Epic's software in the future. A lot of our doctors are complaining because the...
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Service and Support
Our tangible outcomes have gone down because of decreased function and because we have no authority...
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Functionality and Upgrades
The most valuable part of using Epic's software is the Community Connect program. Through that...
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Relationship
I don't know all of the reports that are available in the system. When I ask our host site...
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Implementation and Training
I once participated in one of our host site's training sessions and asked the trainer a simple...
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Relationship
There are some things that we would like to see from our host site in the future. One of those...
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Relationship
It would be a complete exaggeration to say that things started off well with our host site. We...
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Service and Support
Our host site has a fixed number of staff members, so when we need them to do something quickly,...
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Lessons Learned
We don't have full access to some of the solution's features because we are a Community Connect...
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ROI / Cost
Our host site charges us for a lot of things that we don't think they should charge us for, but we...
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Functionality and Upgrades
We would change things in the system if we could. I can’t stand it when there are upgrades because...
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Implementation and Training
Our host does offer training for the Epic system on anything that we need. They are there for that,...
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Interfacing and Integration
The EMR works the way that we were told it would work, but I don’t know that we like it. I wish that...
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Other Observations & Comments
Things are never going to change; we are always going to use the Epic system. Once someone is on an...
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Lessons Learned
Understanding how our facility was different from a typical facility environment was challenging....
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Implementation and Training
The experience was really great because we had a positive relationship with our host. Additionally,...
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Functionality and Upgrades
We absolutely love Community Connect EpicCare Ambulatory EMR. We continuously grow and learn. The...
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Relationship
Even though there is a learning curve for our inner workings and building the program, our host is...
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Functionality and Upgrades
The challenge of our ability to make changes is that we are quite often just told what is happening...
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Interfacing and Integration
I like the sharing of information between practices through Community Connect. The drop-down menu...
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Implementation and Training
Epic’s training is lackluster at best. There are tons and tons of classes, but it is a super big...
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Other Observations & Comments
We have some trouble with our lab orders in the system. It can get a bit sloppy between procedures...
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Service and Support
Epic’s people who answer the phone are great. They try to help us the best they can.
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Functionality and Upgrades
Training and reporting are problem areas with Epic. I don’t have a lot of ability to run reports any...
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Implementation and Training
First and foremost, what we need from our host is better reporting and dashboard training. They also...
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Service and Support
Our host’s IT people are great. They do the best that they are allowed to do, but our host’s legal...
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Relationship
We have absolutely no executive support anymore. We have access to our counterparts, but we only get...
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ROI / Cost
Our host is very reasonable with their monthly fees as long as what we want is in standard operating...
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Functionality and Upgrades
Our host rolled out Epic Telehealth but said they couldn’t give it to us. They couldn't even give us...
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Service and Support
Our host will close support tickets that we don’t know about, and then they work on the tickets...
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Lessons Learned
When I talk to people about Community Connect, I am very frank, and none of those people have chosen...
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Functionality and Upgrades
I probably would like Community Connect EpicCare Ambulatory EMR if I could control the build of it....
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Functionality and Upgrades
The things that stand out most about Epic are the transparency of their patient record and the...
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Interfacing and Integration
The product provides fully integrated solution trades with other organizations that are using the...
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Interfacing and Integration
The system has been pretty good. The only issue has been the limited number of providers that are on...
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Future Outlook
I would be very encouraging if a peer or friend was considering partnering with our host to use the...
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Functionality and Upgrades
In the product, there are too many ways to do the same thing. The system needs to be streamlined and...
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Relationship
The relationship between our host and us feels like we are stepsisters. We used to have regular...
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Implementation and Training
The training on the system was very vague. There weren’t any screenshots, and we weren’t given...
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Functionality and Upgrades
I wish our host would ask us more things about what is useful, what is not useful, or what we wish...
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Service and Support
We just work with the Community Connect providers. They don't realize what they have gotten into. We...
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Technology
When our administrator looked at this program when we were trying to decide which way to go, there...
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Functionality and Upgrades
The product has all the functionality that we need, and being on the Community Connect system is...
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Technology
I don't know why we scan a bunch of different IDs in the product. There should be a hard stop in...
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Service and Support
Our host has been good to me. I always get a fast response when I put a ticket in.
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Implementation and Training
The training was crazy, and there were issues that could have been prevented. We received a lot of...
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ROI / Cost
There are things that we were led to believe by our host that didn't come to fruition, like rollouts...
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Service and Support
When our host sends an upgrade, we are given a warning that it is going to happen. We are in contact...
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Functionality and Upgrades
It is sometimes hard to understand why some upgrades are made. The Epic upgrades seem to move...
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Service and Support
We have phone, text, and email access to our host’s support people, and they respond fairly quickly....
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Service and Support
We have to go through a lot of different hoops to be able to get support.
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Relationship
At a high level, things are going very well. We have a very good relationship with our host; we...
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Functionality and Upgrades
We don't do a lot of customizations that our host doesn't do themselves, but if we have...
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Implementation and Training
We do our own training, but I am highly satisfied with the training. If somebody at our institution...
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Functionality and Upgrades
I have been through a few upgrades, and our host gives us plenty of notice. They tell us what has...
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Lessons Learned
When we first started with Epic, the host told us that we could customize things but that if we...
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Interfacing and Integration
The things that need to change are not in our host’s ballpark. The things that need to change are in...
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Technology
I would really like Epic to make an iPad compatible with their remote-access product. The iPad used...
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ROI / Cost
When we brought in Epic's system, we needed more staff because the product was so complicated....
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Relationship
I don't get a lot of executive involvement, but I don't need it, so I am satisfied with the level of...
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Service and Support
Our host has excellent service. They are very responsive. The only thing I want from our host would...
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Lessons Learned
We have an instance of the Community Connect system at a couple of sites, and they are working out...
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Interfacing and Integration
We have had some success with Epic’s data-sharing ability with other Epic instances in our state. I...
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Relationship
We have a great relationship with and receive great support from our Community Connect host. Our...
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Functionality and Upgrades
The product works great. We don't have that many issues. The product is easy to use, and we are very...
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Future Outlook
Community Connect is a necessary evil, and our host goes along with it, and we have to go with what...
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ROI / Cost
I wouldn’t buy Community Connect again because I don't want to buy it now. One of my big complaints...
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Relationship
I am not trying to be nasty, but I don’t think our host knows what they have gotten themselves into...
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Functionality and Upgrades
Epic's system is a great moneymaker for the host entity. I can't change any workability or...
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Service and Support
We are lucky if our host responds in a helpful way to any of the tickets that we put in. I think...
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Technology
Community Connect is not meeting our needs. We have to rely on our own workarounds because things...
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Functionality and Upgrades
The product is big and clunky instead of sleek and efficient. We should be getting workability and...
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Relationship
Our host is mainly putting out fires daily, and we can't sit down to have a talk about statistics...
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Implementation and Training
There is no ongoing training. I saw the initial training for our new batch of staff members, and...
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Functionality and Upgrades
I think that Epic's system makes our physicians' charting a whole lot faster. There are some really...
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Service and Support
I don't do a whole lot of work directly with Epic. but the work I have done with them has been...
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Functionality and Upgrades
Before, when we tried to cancel or delete a check-in or recall in Epic's system, there was an extra...
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Implementation and Training
Our Community Connect host has actually improved quite a bit in their training and implementation services....
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Relationship
We have a few direct contacts for Community Connect who are fantastic, and they always stay on top...
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Implementation and Training
If we need additional training for any changes, our Community Connect host partners with us and is...
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Functionality and Upgrades
The system is easy to use within the limitations of any healthcare software. If we compare any...
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Functionality and Upgrades
Our physicians are used to different instances of Epic’s software and different workflows in...
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Relationship
Our Community Connect host is doing a fabulous job in meeting our needs. One thing they could do...
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Functionality and Upgrades
The dashboard could be better. I am used to seeing live Epic dashboards, but we are set up so that a...
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Relationship
I see our partnership continuing to grow and become even stronger. Our Community Connect host does...
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Relationship
Once things were set up, we didn't really change things, but we didn't realize that when we would...
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Relationship
When we were provided with materials for an upgrade and information on what was changing with the...
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Interfacing and Integration
We use an outside vendor to process a lot of our data, and then we have to manually import that data...
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Lessons Learned
If someone were to ask me how things have been with Community Connect, I would give them my honest...
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Functionality and Upgrades
Epic tries to keep their product looking and feeling a little different than their competitor's...
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Functionality and Upgrades
We really like the system because our host also uses Epic's system, and our physicians only have one...
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Relationship
The support from our host is excellent. Epic has trained our host well because our host will drop...
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Implementation and Training
The system is very clearly meant for hospitals and is not well scaled for private practices,...
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Interfacing and Integration
Being able to see what is going on with clinics outside of ours is really helpful. That is a huge...
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Relationship
A while ago, we went into the market to determine whether we wanted to replace our old EMR. We...
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Relationship
Epic's executives are extremely involved in developing the system for large healthcare...
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Relationship
Epic has a community-generated data platform called Cosmos that gathers data from all of the...
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Relationship
We work with a team from our host site, and we have a good relationship with our host site. Our...
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Relationship
Our relationship manager and our host site's team members are very busy. Our host site adds new...
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Relationship
Epic has a great product that offers a lot of features that are better than our legacy EMR's...
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Other Observations & Comments
Every time we have a meeting with our BFF, our Community Connect team is with us. We aren't sure...
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Relationship
We aren't unhappy, but there are some things that would make our experience with the system better....
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Implementation and Training
There was a significant issue with the way that our staff members were educated on referrals. That...
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Service and Support
Our host site has a ticket system that we are supposed to use. However, that system is based on our...
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Service and Support
I know who I need to talk to at the host if I have issues. We are very well supported by our counterparts....
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Service and Support
Our host was really good about getting us ready for an upgrade, and they have been fairly proactive....
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Functionality and Upgrades
Epic’s system meets a lot of our needs, but we are not leveraging the system to its full ability. We...
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Technology
Because our host has been on Epic’s system for so long, I don’t know whether they always use best...
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Implementation and Training
Our frustrations with the implementation were because of our Community Connect partner. And I know...
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Relationship
I don’t get executive involvement from Epic or direct access to Epic's executives at all. The only...
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Win/Loss - Why they were selected (by current clients)
Other hospitals in our health system were already using Epic’s system, so we switched to Epic's...
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ROI / Cost
With the new workflows and functionalities, we are capturing more charges within all the...
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Service and Support
We can reach out to the host, and they will get us answers. If the host can't answer our question...
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Relationship
The host is always looking ahead to improve their processes.
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Service and Support
I would tell anyone considering going with our Community Connect host to not do it, especially if...
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Implementation and Training
Our implementation was a struggle. Our Community Connect host did not provide meaningful training or...
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