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Community Connect EpicCare Ambulatory EMR Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Fortunately for us, we get to kind of ride on the coattails of our host. Most of the major decisions...
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VP/Other Executive
Epic's solution is a very user-friendly product, even for people who don't consider themselves to be...
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VP/Other Executive
When we started with Epic, we had wonderful at-the-elbow support. And as time went on and doctors...
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VP/Other Executive
At one point, one of our Epic trainers who was really good took a different position, and there was...
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VP/Other Executive
When a new doctor comes into the system and they are granted privileges in Epic, there is a set of...
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VP/Other Executive
During our implementation, our host was great with all the initial training. Whenever I picked up...
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VP/Other Executive
There is very little we have had to ask for, but our Community Connect representative has been very...
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VP/Other Executive
Our interaction is definitely with our host more than with Epic itself. We have both had a long...
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VP/Other Executive
The area we are most in need of right now that we are still developing is more specific training...
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VP/Other Executive
We are still trying to decide whether the Community Connect system will be part of our long-term...
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VP/Other Executive
We don’t have a dynamic partnership with our host that gives us autonomy in helping the system work...
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VP/Other Executive
The Epic system is incredibly well built to manage, document, and build for the hospital space. It...
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VP/Other Executive
Our host is working on a direct interface with another department's system, but we don't have that...
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Nurse
We like Community Connect for the most part. There are several things that we can't do ourselves,...
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Nurse
I love the Community Connect model because we have access to other sites that have the same hub...
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Nurse
I would like the Community Connect ambulatory and acute care EMR solutions to be more...
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Nurse
Providers want to do fewer clicks. Every provider in every facility counts clicks. Providers want...
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CEO/President
We are really pleased with Community Connect EpicCare Ambulatory EMR. Most of our providers are...
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Manager
I can’t say I have seen any new technology that has been delivered. Our host is upgrading, and...
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Manager
I would like our host to allow for more choices in third-party vendors. We are locked into using...
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Manager
There have been instances where I put in a request to get something for my clinic, and then I am...
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Manager
Because of the 21st Century Cures Act, all patient results are going to be immediately released to...
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Manager
We have no current plans to change the product, but there are some challenges that we experience. It...
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Manager
This system is part of our long-term plans because we don’t have a better alternative. There are...
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Manager
Before COVID-19, we had more frequent check-ins done via team meetings, but since COVID-19, that has...
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Manager
The support on the computer is better than on the phone. If I go into our host’s service portal, I...
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Manager
Our previous product was more supportive of patient care when it came to documentation and aligning...
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Manager
I am concerned about the privacy and HIPAA compliance of this product. To my knowledge, there are no...
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Manager
Every healthcare system can customize the system to do so much to make it work for them. I feel like...
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Manager
We would like to get more involvement and help with workflows. We don’t know what could potentially...
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Manager
Epic’s interoperability is great, and so is the fact that we have Care Everywhere access and can see...
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Manager
Training for Epic's system was not good. If we were a hospital system, the training would have been...
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Manager
We have to make the functionality work for us. I would like customization abilities. We can use the...
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Manager
The product is convenient because it has shared records, and we can see all the shared notes. The...
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Manager
I would like better communication and a project coordinator. We used to have a point of contact for...
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CEO/President
There are significant barriers to switching vendors. I would be surprised if our providers said they...
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CEO/President
Honestly, I couldn't say whether our host keeps their promises. This last year has thrown a curve...
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CEO/President
When I have reached out to the host before, they have referred me to my local representative. I...
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CEO/President
Our host avoids nickel-and-diming us. Epic's system has great value. That was one of the strongest...
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CEO/President
Our host does quarterly upgrades and involves us. Our host has meetings for Community Connect on the...
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CEO/President
There wasn't integration with Epic's system. Our host wouldn't allow any of their information to be...
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CEO/President
I would like to be able to look at our business as a whole and know whether the reporting we are...
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Manager
Community Connect is part of our long-term plans because getting off of it is pretty painful. I like...
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Manager
Our Epic host organization didn’t keep some promises they made to us, and that led to us paying a...
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Manager
I would love it if we didn’t have to go and search for records from other places. When we want to...
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Manager
I think Epic's software is really easy to use because there are multiple ways to do everything. My...
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Manager
Our Epic host is pretty proactive. They send out an email any time there is going to be an update or...
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CMO
The price tag associated with our participation and access to Epic is very attractive through the...
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CMO
I would score the product's ability to support our integration goals a little higher when...
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CMO
The product has all the functionality we need except for the reporting. All the reporting may be...
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CMO
We are starting to dabble in barcode scanning and some remote scribing in the product. That is all new....
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CMO
Overall, the Community Connect team has been good, but the host has presented some challenges. Part...
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CMO
There are some reports that are unique to our organization, and we have issues with them. Also, the...
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CMO
With our last EMR, we went to our informatics team when there was an issue, and they took care of it...
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CMO
Our communication with our host's team is very robust. We meet regularly to discuss issues. Our...
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Manager
We are not nickel-and-dimed. We have a lease contract with our host site, so we have a certain...
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Manager
Our host site provides all types of training opportunities, but training with Epic's system can be...
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Manager
Usually, when the support team takes calls, the team has a hard time understanding and explaining...
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Manager
Being on the Community Connect system is a great way to have eyes on what issues are coming up. When...
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Manager
When we started, we didn't get much training. Our training was not up to par and was bad. I feel...
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Manager
Our resources could have more experience in workflows around certain areas. We are often told that...
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VP/Other Executive
We would buy the system again largely because the system we were on before was atrocious and in...
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VP/Other Executive
We pay a fee for support, and some of the physicians feel that support could be improved. Their...
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VP/Other Executive
The implementation seemed to go really well, but we recently got a two-page document for an upgrade,...
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VP/Other Executive
I would maybe increase resources dedicated to Epic's sprint and their continuing optimization team...
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VP/Other Executive
The one issue that I have that really needed to be expedited was a reporting issue. It was something...
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VP/Other Executive
The relationship is fine, but it could be better. There are some feelings that the implementation...
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VP/Other Executive
If we ask our physicians whether Epic's system is better than what we were using, they would all say...
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VP/Other Executive
The physicians enjoy the Epic experience. The system functions, and it is a decent EHR. The...
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VP/Other Executive
For the support dollars that are tied into the contract, there should be more on the level of...
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VP/Other Executive
In the last year, there has been a lot of positive change. Our host used to forget about affiliates,...
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VP/Other Executive
Our host has some room for improvement in training, but it isn't bad. They are pretty proactive. A...
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VP/Other Executive
Our host will have meetings where they talk about the tickets and reprioritize them. They ask us to...
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CMIO
Epic's responses to feedback and problems have been exceptional. I have been very satisfied with...
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CMIO
One of the challenges that we have had with the system on the end user side has been how complex it...
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VP/Other Executive
We are happy with our interactions with the people at our host organization. They are really trying...
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VP/Other Executive
We get videos and courses for our new hires, and that is great. But the ongoing training for...
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VP/Other Executive
I am aware of one meeting since I have been here that involved an executive of our host...
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CEO/President
Epic does a really good job with upgrades. We went to quarterly upgrades instead of just doing them...
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CEO/President
Epic has adapted well during COVID-19. We have done a lot of virtual learning and have had that...
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CEO/President
Some of our struggles with the system have to do with finding all the places to click and not being...
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CEO/President
It is very beneficial that Epic's systems talk to each other. It is seamless if we have to switch...
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CEO/President
Anything with IT is always expensive, but it is worth it. We would spend money on the system again...
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CEO/President
When we started with this system, everything went well. We had a great person who was a project lead...
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Manager
We do pretty well with the system. I have found key people to reach out to when I have questions. We...
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Manager
I would not buy the system again due to the cost for our small clinic. The benefit of being on the...
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Manager
Our host could definitely do better on training. For the implementation, everything is incorporated...
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Nurse
Our host site's help desk is often unhelpful. The help desk people spend too much time trying to fix...
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Physician
Our host is available to answer our questions, regardless of whether they are virtual or on-site....
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Physician
I like having one system for ambulatory care, registration, and reporting. There were so many...
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Physician
We are on the Community Connect platform, and our host site has been fabulous. They have gone out of...
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Physician
There is no false advertising in terms of how the Community Connect platform works. I wouldn't use...
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Physician
Our host has been communicative. They have kept us in and have given us education and webinars, and...
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Physician
Our host site has given me a person who can connect me to a fabulous Epic person. They are always...
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Director
I am a great fan of the system. It is a nice solution. It is amazing that we have the ability to...
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Director
The hospital that we get the system from has meetings with Epic, so when we bring problems to our...
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Director
Things have really changed with COVID-19, and Epic has changed our focus. We are now doing upgrades...
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Director
The training depends on the upgrade. If the upgrade is focused on the inpatient side, then we...
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Director
Community Connect EpicCare Ambulatory EMR has to be the best EMR on the market, no doubt about it. I...
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Director
In an environment where we are providing patient care with heavy government oversight and regulatory...
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Director
The only downside to Epic is that they are so incredibly expensive. It is hard for me to believe...
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COO
I do like what I see from the standpoint of some of the data analytics. The system is starting to do...
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COO
It is too early to tell how well Epic's system supports patient-centered care. We are still in the...
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COO
A better test environment would have been good. Epic has a test environment that is very limited in...
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COO
From a provider workflow perspective, there are issues with physicians knowing how to do efficient...
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Physician
We have had a bit of ongoing training, but it could be better. The training is probably adequate for...
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Physician
The system is getting better at doing things, or maybe people are getting better at using the...
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Physician
When we were going to the Epic system, I took our main complaints with our previous system and asked...
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Physician
I have no doubt that the product is good at its core and that it can do what it sets out to do. The...
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Physician
If we separate the ease of use from the quality, then the ultimate end result is that the job gets...
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Physician
Beneath the surface, I have no doubt that the system can do what people say it does, but the system...
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Physician
For a small practice, there is zero chance that I would buy this system again. There are better...
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Director
It is hard for Epic to keep their promises to us because we are using Community Connect and have a...
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Director
We rely on our host site to integrate things. It can sometimes be really hard to get interfaces to...
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Director
The solution is easy to use once users have learned it, but there is a sharp learning curve. We do...
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Director
We interact with our host site's executives and directors. We have a pretty good relationship with them....
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CEO/President
Our host site keeps all of their promises, but sometimes they are slower than I would like. We have...
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CEO/President
The trainers our host site brought in during the go-live didn't know the system. The initial...
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Manager
Our host site has been pretty responsive to our tech support needs. Their ability to support us has...
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Manager
Our implementation services have been pretty good. We have certified trainers and a training team...
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Manager
I can tell that we are a couple of notches down the totem pole as far as our host site's support...
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Manager
Overall, the product quality is good. I would give Epic high marks for the system's ease of use. I...
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Manager
I enjoy using the system. We are fully integrated with Epic, and I like that. I am very happy with...
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Manager
The system's only downfall is that the reporting is not that great. There are certain reports that...
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Manager
The host site does the rollouts for upgrades. When there is anything new, the host site provides...
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Manager
When we reach out to the host site for support, the turnaround time is always good.
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Manager
We have an account manager, but in terms of getting things escalated, I don't know that we would get...
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Manager
I don’t know what version we are on, but we aren't current. We will be going to Direct Connect. We...
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Manager
The technology is helpful. We can easily see what is going on with the patient, no matter who is in...
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Manager
The quality and effectiveness of Epic's implementation services, including recent upgrades, are very...
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Manager
Epic does a good job of supporting our integration goals. We don't have any problems with Epic at all....
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Manager
Epic does well with delivering new technology that meets our needs. They always contact me ahead of...
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Manager
I would tell others who are interested in the product that the product is very easy to navigate....
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Manager
I don't think our overall satisfaction is going to change over the next 12 months. New updates will...
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Manager
The management team at our host hospital has given us the help that we need. These individuals have...
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Manager
We haven't had any thoughts about changing away from this solution. We love the product. The...
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Manager
With the help desk and the amount of training that we get, Epic makes sure that we know how to use...
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Manager
The reporting part of the system is lacking. If the reporting part comes up to speed, we will be...
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Manager
As a company of physicians, we get things last. We are waiting on facilities that are available for...
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Manager
I haven't seen any upgrades that I consider to be improvements to the program. Our host hospital has...
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Manager
Our initial training with our host hospital was great. The trainers that our host hospital sent were...
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Manager
I am sure that Epic's upgrades are an improvement on whatever issue the vendor was presented with,...
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Manager
We haven't had any contact with our host hospital lately, but this isn't a problem. There have been...
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Manager
My practice does not have the same modules and screens that the practices at our host hospital have....
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Manager
No promises were made to us. We were told what we can do on the program, and that is what we do. I...
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Manager
There are charges related to most things in the system. I can't say that we are charged for every...
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Manager
Our host hospital requires COVID-19 screenings for every patient. My complaint is that I have no...
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Manager
I would recommend Epic. Doctors who are not employees of our host organization have access to...
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Manager
I am still going to be satisfied with this solution at a high level in 12 months. Epic does a lot of...
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Manager
I have adjusted to the changes. I would like to be able to schedule my patients for COVID-19...
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Manager
I have recommended this product to other practices. So far, these other practices have purchased the...
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Director
As Community Connect has grown, the support has slipped. Right now, the support isn't great. Our...
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Director
We are probably not being nickel-and-dimed. I think our team negotiated a deal. But I wasn't...
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Director
I really have no complaints about the implementation. When we went live, we had a dedicated team of...
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Director
The training is poor. It leaves much to be desired. Some of the trainers aren't great. The host does...
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Director
I would probably buy the Community Connect system again for the ability to use Care Everywhere to...
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Director
The system is not easy to use, and it should be. There need to be fewer steps and clicks. The...
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Director
When we reach out to the higher tiers at Epic, they seem to respond, so I would say that we have...
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Director
I would recommend Community Connect with the caveat that we need additional support staff. But the...
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Director
We have developed a very good rapport with the Epic support team and certain analysts there. When...
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Manager
The system works wonderfully. I actually have no complaints about the system supporting our...
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CEO/President
Our end users find the system to be very easy to use. The system is pretty functional.
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CEO/President
Epic is lacking when it comes to delivering new technology that meets our needs. I would like an...
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CEO/President
Our host's ongoing support is wonderful.
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CEO/President
My frustration is just that we don't have an all-in-one system. My pros are that the system is easy...
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Physician
I think it would be fantastic if the vendor fixed some things that are missing. One issue is with...
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Physician
We have a liaison for the leaders at the host site. I feel like Epic does keep their promises to the...
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Manager
It is important to make a difference between Epic's system and the Community Connect platform. There...
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Manager
There is not a problem with the system's ease of use. It is easy. In the beginning, the system is a...
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Manager
I would 100% recommend the Community Connect platform. I don't think that we need to have more than...
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Manager
Sometimes, the system is a pain because things just move around, and then I have to look for those...
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Manager
I would give our host very high marks for their ongoing support. Our host is very responsive and...
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Manager
I recommend the system all the time. We tell people that Epic's system has everything and that the...
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Manager
Epic's technology does very well in supporting patient-centered care. Everything is uploaded, so if...
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Manager
I want to commend our host for being so hands on. We aren't in the clinic, and we just use the EMR....
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CEO/President
The system is not part of our long-term plans. It is difficult for us to bill through Epic's system....
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CEO/President
Our host doesn't charge for every little thing. They are pretty good about having a month-to-month...
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CEO/President
Our host could improve training by getting to know our needs better. Sometimes, the training is just...
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CEO/President
The system doesn't integrate with any other systems that I am using. I asked Epic to give me the...
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Physician
I don't plan to change to another EMR; I don't want to. I had a different EMR before, so the...
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Physician
I understand that updates need to be done, but the system always looks like we have never used it...
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Physician
With updates, sometimes things go somewhere else, so I need to talk to someone to see what I used to...
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Physician
We didn't see the COVID-19 pandemic coming, and that threw us back, but our host hospital was great...
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Physician
The support is great. People call for technical support or for answers to questions. There is only...
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Physician
I think Epic is part of our long-term plans. I love being part of that network. It is a huge deal to...
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Physician
I have been really happy with the price structure. I think it is very reasonable. We are getting our...
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Physician
The implementation was beautifully executed. Particularly with the limitations that we had when the...
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Physician
There are some weird hurdles with the EMR. I expected those, so they weren't a huge deal. Things...
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Physician
How well Epic supports our integration and interoperability goals could be better. In some ways,...
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Manager
I can't think of a time that Epic didn't keep their promises. Our host always notifies us and sends...
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Manager
At the moment, everything is remote. Before COVID-19, we could call and ask our host for help, and...
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Manager
Epic hasn't nickel-and-dimed us. They have actually surprised me with charging this year.
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Manager
We do very well with integration. It is nice to have a way to exchange healthcare information with...
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Manager
Most of the time, we don't have much involvement from the Epic executives. We deal with the local...
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Manager
There may be an increase in some of the fees for the verification of coverage. That increase didn't...
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Manager
The Epic system is huge, and we are getting to know what it does to support patient-centered care....
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Manager
In terms of the ease of use, the users are challenged at first, but then they learn. The Community...
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Manager
For training, I would give Epic an even higher score if I could. Epic is phenomenal.
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Manager
The price is fair. I have no problem with the technology, and the system is easy to use. The people...
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Manager
Sometimes, we put orders in the system, but it would be nice to have an option to not print things...
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Manager
When we get requests for medical records, there is no easy way to print out the records. That is my...
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Analyst/Coordinator
We can absolutely access the people we need from our host site without any problems. The...
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Analyst/Coordinator
The system works very well. It has become more user friendly with the upgrades. Going paperless is...
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Manager
The Community Connect team is good. They are very reactive. For example, I opened a ticket for a new...
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Manager
The Community Connect team checks in via email fairly frequently to make sure that everything is...
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Manager
The initial training is done by our host hospital, not by the Community Connect team. The training...
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Manager
The screen is too busy. We would like to be able to pick what things we have listed and not just...
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Manager
Epic has supported us during COVID-19. They have done an update. The support is excellent, and the...
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Manager
When making upgrades, Epic doesn't discuss the upgrades with the bottom-line users until after the...
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Manager
Normally, somebody comes out, and we have a very good repertoire with that person. Now, with...
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Manager
Epic was supposed to update the patient medication feature. That is a difficult program. It would be...
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Manager
If we primarily use our host hospital's data, the Community Connect platform is a very good product....
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Manager
The Community Connect platform is easy to use. We have received tremendous support from the...
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Manager
I would definitely buy the Community Connect platform again. Overall, the support is great. We...
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Manager
The system is huge and broad. It is definitely working as promoted. We have learned to like it....
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Nurse
The vendor did an update, and that seems fine. We don't really have training. The vendor sends us an...
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Nurse
The vendor is pretty good at telling us about updates and at being proactive. I feel like if we...
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Nurse
Epic's EMR is accessible and works well. I feel like the system is pretty user friendly. I don't...
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Manager
Whenever there is an upgrade, our host site sends out a mass email, and they expect us to send it...
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Manager
Our host wants to do what is right for all of the health system rather than what is right for just...
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Manager
Most of our staff members are very computer savvy and don't find any issues with the solution's ease...
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Manager
I want more involvement from our host site. I want to see more of the host site reaching out to us...
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Manager
Overall, we are happy with the Community Connect experience. We bonded with our host site initially...
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Manager
The biggest problem is with the help desk. There should be a Community Connect help desk, and we...
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Manager
The cost is what we would like Epic to work on. One of our doctors mentioned something about the...
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Manager
Our host helps with whatever we need as far as support for reporting and analytics goes. The...
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Manager
Off the top of my head, I really can't think of anything that would make our Community Connect...
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Director
Since we are a Community Connect partner, I don't have the direct day-to-day relationship with Epic,...
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Epic Community Connect: Proliferation through Provider Partnership