Community Connect EpicCare Ambulatory EMR
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Aaron Gleave
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User Commentary

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Manager

The original go-live was not pleasant. We get so little of the information that we need. We are...

Jan 2022
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Manager

I have seen a lot of demos for other software. If we can control the system's environment, we can...

Jan 2022
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Physician

We like the fact that the product is connected to the local community hospital that our referring...

Jan 2022
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Manager

Our host's productivity and support have not been very great. We spend a lot of time researching our...

Jan 2022
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Manager

We signed up for an item that will be mandatory for us, but we don’t want it. The item doesn’t work...

Jan 2022
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Manager

I can’t say that our operational leaders have access to their counterparts at our host or that our...

Jan 2022
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Manager

Previously, our account manager was not a great person. Our current account manager does a bang-up...

Jan 2022
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Physician

We like the low downtime. The system is fairly reliable. We also like ePrescribing because it is...

Jan 2022
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Physician

I can imagine better workflow solutions and ease of use. There are several frustrations that I just...

Jan 2022
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Physician

There isn’t a specific module for our specialty. There are at least a few things that the solution...

Jan 2022
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Physician

It has always seemed a little crazy that we really do have to reinvent the wheel with the system for...

Jan 2022
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Manager

The host doesn't see our relationship as a partnership. Our organization is unable to sit on any...

Jan 2022
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Manager

As a Community Connect partner, we get things last. There may be technology that is out there,...

Jan 2022
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Manager

Sometimes we have a rocky relationship with our host in terms of communicating things. Our host has...

Jan 2022
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Manager

The product itself can be fabulous, but the restrictions with our host limit our ability to say how...

Jan 2022
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Director

The ease of use could be improved with more personalization training sessions and some follow-up...

Jan 2022
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Director

I feel like our host site’s leadership is pretty connected with us. We have regular meetings, and I...

Jan 2022
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Director

Our host site needs to be more forthcoming with information. They should ask us first or get the...

Jan 2022
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Director

The software works really well. We can get a lot of data out of it. We can document it really well....

Jan 2022
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Director

We had a couple of unexpected costs. There are unexpected gaps in software filled by other...

Jan 2022
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Director

We pretty much knew what we were getting into when we bought the solution. Epic explained the system...

Jan 2022
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Director

Epic does really well with training on the platform in terms of the things the receptionists use,...

Jan 2022
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Analyst/Coordinator

The implementation needs work. Epic could work on educating certified people better because the...

Dec 2021
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Analyst/Coordinator

I get proactive emails from Epic ahead of time when anything is going on.

Dec 2021
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Analyst/Coordinator

Epic does a really good job with the product; the product is pretty cool.

Dec 2021
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VP/Other Executive

We have generally had a very friendly experience with our host site. Everyone that we have...

Dec 2021
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VP/Other Executive

The solution is a great product, and we like that we have a shared record with our hospital system....

Dec 2021
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VP/Other Executive

We really enjoyed the customization options that we have in the product. We like that individual...

Dec 2021
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VP/Other Executive

As an ambulatory site, we sometimes find that the product is very hospital focused. That can be a...

Dec 2021
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Manager

Our main challenges with the solution are with scheduling and documentation. Our workflows and the...

Dec 2021
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Manager

We need more training on how to use the solution. In theory, our training is up to us. But we don't...

Dec 2021
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Manager

Our host organization has a great hub for the solution that has worked well for us. They are very...

Dec 2021
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Manager

It would be nice to communicate directly with Epic to see how certain modules and customization...

Dec 2021
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Manager

The solution isn't doing what it is supposed to do. It isn't working with the workflows from our...

Dec 2021
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Director

A change that would have the biggest impact would probably be allowing us to do more training...

Dec 2021
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Director

Our contact at the host site is very open and collaborative. For the most part, our experience...

Dec 2021
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Director

The big challenge from a clinician standpoint is to have something that is more user friendly in the...

Dec 2021
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Director

Among the partners, the integration has done very well. But Epic does limit communication outside of...

Dec 2021
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Director

I definitely would recommend getting Community Connect through our host to someone in the area. It...

Dec 2021
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Manager

The solution is meeting our needs, but it isn't as customizable as we had hoped that it would be. We...

Dec 2021
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Manager

Our host site didn't have enough qualified staff members to answer our questions when they trained...

Dec 2021
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Manager

We rarely get a heads up on things from our host site. We usually have to call them to figure out...

Dec 2021
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Manager

I would recommend that others who are interested in the product ask for more support from their host...

Dec 2021
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Manager

After our implementation, we found out that our organization didn't have the ability to make changes...

Dec 2021
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Manager

We have an excellent working relationship with our primary contact from our host site. Their...

Dec 2021
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Manager

We have had some growing pains with moving to the solution. When we switch over to an EHR, it is a...

Dec 2021
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Manager

It is hard to get everything ironed out in the system because the system is so massive. We have had...

Dec 2021
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Manager

I don't think that our doctors have any issues with the solution. We use it as a closed system. Our...

Dec 2021
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Manager

I am a big supporter of Epic, and I love the Community Connect program. Anyone who has experience...

Dec 2021
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Manager

When we switched to a new EMR, we wanted an all-in-one solution that would make things easier for...

Dec 2021
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Manager

We could use a little more training in addition to our host site's initial training. I reached out...

Nov 2021
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Manager

We have a few open tickets, but nobody from our host site has gotten back to us. I don't think that...

Nov 2021
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Manager

I don't want to say anything negative about my account representative, but sometimes we can get...

Nov 2021
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Manager

One of our reports stopped working out of nowhere after an update, and I had to start it all over...

Nov 2021
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Director

Epic has a lot of work to do on the professional billing part of the software. The professional...

Nov 2021
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Director

From a functionality perspective, we would like the physician billing functionality to be more than...

Nov 2021
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Director

The physician billing functionality needs to be updated. I want to see more data. If I don't have...

Nov 2021
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Nurse

The flowsheet for charting and navigators needs to have a better connector in Community Connect....

Nov 2021
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Nurse

If someone asked me about best practices working with Community Connect, I would tell them to...

Nov 2021
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Nurse

What Epic does well is their software functions with our sponsoring hospital very well in terms of...

Nov 2021
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Manager

We went to the Epic system from paper charts, so the connectivity is a huge leap for us. With lab...

Nov 2021
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Manager

The vendor needs to focus on the ease of use for providers. It would be great if the screen flashed...

Nov 2021
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Manager

The onboarding process for getting folks access is ridiculously cumbersome and takes up way more of...

Nov 2021
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Manager

Our host has kept all their promises. They got the system up and running. They have made some...

Nov 2021
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Manager

The host needs to continue the implementation process the way it is because it was great. The staff...

Nov 2021
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Manager

In the beginning, the support was very good. Now, it isn't very good. When I call my contact, I get...

Nov 2021
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Manager

We constantly have new people. We get frustrated with updates. We finally get used to some things,...

Nov 2021
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Manager

I have some frustrations with the training because so much of it doesn't apply to what we do, and...

Nov 2021
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Manager

The system was integrated with our speech recognition software, and the integration helped some of...

Nov 2021
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Director

Our partnership with the Community Connect analyst team has vastly improved since we went live. The...

Nov 2021
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Director

We can go to an analyst at our host directly, but I don't think that is appropriate. We strive to...

Nov 2021
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Director

We can’t do Crystal reports and other things for BI. Anytime we need a report that isn’t standard in...

Nov 2021
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Director

There are a lot of barriers to accessing projects and requests as well as communication about the...

Nov 2021
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Director

It would be helpful if our host organization had a team that was more knowledgeable about Community...

Nov 2021
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Director

We have the access that we need to our counterparts at our host organization. I can directly reach...

Nov 2021
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Director

Whenever we talk about a project, our host says that their PMO will have to review it for cost...

Nov 2021
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Director

We are always given plenty of notice prior to any updates. Our host will meet with each team if we...

Nov 2021
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Director

The first thing we tell an organization considering Community Connect is that they probably need to...

Nov 2021
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Director

If our host had analysts who were strictly dedicated to Community Connect members, that would be...

Nov 2021
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(0)
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Director

We like Epic's EMR. Before Epic, we were on an EMR that wasn't very customizable or user friendly....

Nov 2021
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Director

Epic's system is absolutely part of our long-term plans. I don’t foresee that we will move away from...

Nov 2021
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Director

There are so many different parts and pieces that integrate. It can be difficult to remember where...

Nov 2021
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Director

Our referrals to providers who aren't a part of Epic’s system require a paper process. If we could...

Nov 2021
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Director

The account manager at our sponsor and the support team could improve their responsiveness. We had...

Nov 2021
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Director

We have worked closely with our sponsor on several projects. They have put in a lot of work over the...

Nov 2021
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Manager

We knew Epic before we went to the Community Connect model, so the system's ease of use was good for...

Oct 2021
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Manager

There is a certain step in the system, and if everybody could see that step, that would be helpful....

Oct 2021
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Manager

Epic is good about being proactive. They send out information all the time. If there is downtime or...

Oct 2021
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Manager

Sometimes, executive involvement is a step I have to go to. I try to go to my liaison first, but...

Oct 2021
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Manager

Sometimes, our contact is very good about getting back, and other times, we don't ever hear back and...

Oct 2021
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Manager

We need better communication when it comes to changing things that need to be changed. A lot of...

Oct 2021
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Manager

I am pretty satisfied with our experience other than the turnaround times when we need something...

Oct 2021
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Manager

We had a little issue where the host told us we couldn’t do something and we found out later that we...

Oct 2021
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Director

We have unique differences, so there has been a learning curve. Financial analytics has been a...

Oct 2021
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Director

I have liked the overall integration with the system. We have been able to bring our partners up,...

Oct 2021
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Director

Provider efficiency is one area we would like Epic to focus on. We try to build the system in a way...

Oct 2021
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VP/Other Executive

Our host’s philosophy is to train the trainer. For instance, with the provider training, the host...

Oct 2021
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VP/Other Executive

Our host recommended sticking to the foundation as much as possible, and any deviation and request...

Oct 2021
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VP/Other Executive

Our lead contact from our host has been with us from the go-live, especially on the ambulatory side....

Oct 2021
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VP/Other Executive

We had one encounter with one of Epic's vice presidents prior to COVID-19. The general feeling was...

Oct 2021
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VP/Other Executive

From a quality and reporting standpoint, we thought that as soon as we turned on the Epic system, we...

Oct 2021
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VP/Other Executive

At our organization, we are very used to elbow-to-elbow support, whether we are training providers,...

Oct 2021
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VP/Other Executive

We have frequent meetings with our host’s Epic build team. Sometimes that meeting is more effective...

Oct 2021
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VP/Other Executive

We were supposed to have routine meetings collectively from each organization using our host site...

Oct 2021
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VP/Other Executive

We have had to build almost every report that we have needed from the ground up. It has taken one to...

Oct 2021
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VP/Other Executive

The Epic system is a mixed bag. There are many perks of the system that tip it over the edge, so...

Oct 2021
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VP/Other Executive

The only thing that would make our experience better is if the host had a dedicated team with more...

Oct 2021
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Manager

Each upgrade is initiated by our host site. Epic provides the upgrades, and then each facility...

Oct 2021
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Manager

Our host promised to train everyone as part of the package, but they didn't let our doctors know...

Oct 2021
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Manager

If any special things need to be made for our office, our host won't do those things. But they told...

Oct 2021
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Manager

The EMR's functionality is really good and meets our needs. Checking in and out is very good, and...

Oct 2021
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Manager

If the host has someone come on as part of the Community Connect program, the host should treat them...

Oct 2021
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Manager

The customer service for the Community Connect program is a pain point. If someone is in a chart, we...

Oct 2021
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Manager

Our host absolutely does not avoid charging for every little thing. The system is very costly.

Oct 2021
||
(0)
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Manager

It took us a long time to adjust to the changes to our EHR. We feel like Epic's EMR is more complex....

Sep 2021
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Manager

Personally, I liked the EHR that we were working with before Epic's system. I wouldn't buy this...

Sep 2021
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Manager

The biggest issues that we have had with training have been with our training schedules. When we...

Sep 2021
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Manager

The product was initially implemented during a bad time for us. We did our implementation during the...

Sep 2021
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VP/Other Executive

The vendor is keeping their promises. We have a master service agreement that has different scopes...

Sep 2021
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VP/Other Executive

The vendor does avoid charging for every little thing. A learning piece that other vendors could be...

Sep 2021
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VP/Other Executive

Overall, the vendor was good with the implementation. The training wasn’t a pain point, but there is...

Sep 2021
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(0)
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VP/Other Executive

Epic is very proprietary, and third-party vendors are often much smaller than Epic. When a third...

Sep 2021
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VP/Other Executive

The system is very reliable. The ease of use could be better. Epic is a little late to the game in...

Sep 2021
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VP/Other Executive

We absolutely have vendor executive involvement. We don’t get the CEO on a daily basis, but everyone...

Sep 2021
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VP/Other Executive

There are some horror stories with Epic's Community Connect relationships gone wrong. With any...

Sep 2021
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Manager

We are limited in terms of making changes when we want a view to be different. We have to do...

Sep 2021
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Manager

We have a good liaison that we work with, and we get access to log tickets and call the help desk....

Sep 2021
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Manager

We have complained about the training. Our training is with our host's people, and our Epic system...

Sep 2021
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Manager

The billing works well. In terms of the education on our host's website, it is hard to navigate. Our...

Sep 2021
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Manager

The reporting and analytics are good. The host has education out there so that if we need more help,...

Sep 2021
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Manager

We have the ability to make changes, but not every change would happen tomorrow. The hospital makes...

Sep 2021
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Manager

There are allegiances to the hospital. The hospital does what they can for us, and they have done a...

Sep 2021
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Manager

Epic did a good job with what they are trying to accomplish. I have been really happy with our...

Sep 2021
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Manager

Overall, we are very happy with the solution. We had our concerns about going to a collaborative...

Sep 2021
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Manager

We have hit quite a few charges with our Epic host. Epic's solution is much more expensive than our...

Sep 2021
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Director

We were given the ability to use Epic's system in a way that was affordable to us. I would...

Sep 2021
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(0)
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Director

Usually, when Epic did upgrades, everything was turned off, and we had to turn things on to get the...

Sep 2021
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(0)
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Director

We go to Epic's UGM meeting every year. I get frustrated because I see all the functionality that is...

Sep 2021
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Director

We meet with our host every few weeks and have check-in meetings very frequently. But we would like...

Sep 2021
||
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Director

We have no direct access to Epic. The quality and level of support definitely need to be enhanced....

Sep 2021
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(0)
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Director

Our host is taking the updates as they come. The host isn't waiting because that was part of the...

Sep 2021
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Director

There are a couple of products that we spent some additional money on just to get them in place, but...

Sep 2021
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Director

Our host doesn't do any training for us. We do all of our own training. Even from the beginning, we...

Sep 2021
||
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Director

Most of the major hospital systems are now on Epic's system, and that is really a game changer...

Sep 2021
||
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Manager

Our recent upgrades have been smooth, but our Community Connect EpicCare Ambulatory EMR...

Sep 2021
||
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Manager

Up to this point, we have been supported by our host with everything that we have needed to...

Sep 2021
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Manager

Many of the people that we hire have already used Epic's system somewhere else. That is one of the...

Sep 2021
||
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Manager

Our host spends a lot of time looking at new solutions based on the collaborative input that they...

Sep 2021
||
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Manager

During the COVID-19 pandemic, everyone started staying at home. A lot of healthcare providers...

Sep 2021
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Manager

There is a difference between the appearance of involvement and actual involvement. Our host showed...

Sep 2021
||
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Manager

Our host has a training playbook. They are confident in what they can give us as a customer because...

Sep 2021
||
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Manager

In the beginning, there was a lot of talk about how we wanted to build out our EMR, and we had a lot...

Sep 2021
||
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Manager

We are essentially on the same instance of the solution that our host is. They manage the version,...

Sep 2021
||
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Director

There is a protocol that we have to follow to request changes, but we have the ability to do that....

Sep 2021
||
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Director

We are in the midst of implementing another solution that is embedded in Epic's system, but we have...

Sep 2021
||
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Director

Our primary contact seems to be there more for the benefit of our host and not for the Community...

Sep 2021
||
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Director

We don't have enough support hours. We get support by the number of providers we have, so we want...

Sep 2021
||
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Director

We sometimes get some pushback, so having more of an understanding of the Community Connect...

Sep 2021
||
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Director

We didn't really have much of a choice when getting the Community Connect model, and that was fine...

Sep 2021
||
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CMO

Overall, our experience with the product has been very good. The host has an excellent IT support...

Sep 2021
||
(0)
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CMO

The implementation was good because we had on-site support. The providers went to training classes,...

Sep 2021
||
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CMO

We have several connections with our host. Our manager works with several direct connections. We can...

Sep 2021
||
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CMO

We notice that the product is a plug-and-play solution and that we can't ask for things to be...

Sep 2021
||
(0)
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CMO

The way that things are set up is nice because the host gives us a personal touch and feel. We have...

Sep 2021
||
(0)
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CMO

I have to help a lot of our end users on a daily basis. Some additional on-site support would...

Sep 2021
||
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CMO

In general, my biggest concern with all the EMRs is the amount of change that is always happening. I...

Sep 2021
||
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CMO

There could be more support for reporting and analytics. The host's answer to everything is telling...

Sep 2021
||
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Manager

A provider might have patient records in numerous places. If a patient has lab work done directly...

Aug 2021
||
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Manager

When we receive a fax, we might have separate files in the reports, and it is very difficult and...

Aug 2021
||
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Manager

We aren't necessarily needy in terms of requesting customized options. However, there are certain...

Aug 2021
||
(0)
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Manager

Right now, our basic needs are met in terms of being able to function and see patients. But there...

Aug 2021
||
(0)
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Manager

When we first onboarded, we were trying to get a report that would show us any missing charges or...

Aug 2021
||
(0)
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CMIO

As far as EHRs go, Community Connect EpicCare Ambulatory EMR is a very good one. There are some...

Aug 2021
||
(0)
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CMIO

I am very happy with the service that I get. Sometimes, it would be better if changes could occur...

Aug 2021
||
(0)
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CMIO

There are mandatory clicks that add up over time, but we need the clicks to close an encounter. The...

Aug 2021
||
(0)
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CMIO

Our host could give more access to the playground environment. People can just fool around and...

Aug 2021
||
(0)
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Manager

When we were onboarded, we were given the bare minimum of training. The training lacked a lot. We...

Aug 2021
||
(0)
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Manager

We have had to go back and spend a lot of time doing cleanup for things that we didn't know we...

Aug 2021
||
(0)
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Manager

If I have any questions, we are supposed to have an account manager. I don't have a primary contact;...

Aug 2021
||
(0)
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CIO

Our host has been a great partner in a lot of ways. They have their processes down really well, so...

Aug 2021
||
(0)
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CIO

Something we would like to see Epic improve is usability, simply because we don't have the same...

Aug 2021
||
(0)
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CIO

The system would be more usable if we could customize particular roles and getting rid of things we...

Aug 2021
||
(0)
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CIO

We have had partnerships with different people in different roles at our host organization over the...

Aug 2021
||
(0)
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CIO

As far as the Community Connect back-end goes, the hardest thing for us from a usability perspective...

Aug 2021
||
(0)
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CIO

For the most part, our host does keep their promises. They are just not always accurate with their...

Aug 2021
||
(0)
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Manager

Right now, we have people who are doing preregistration for us, and they have to go in and manually...

Aug 2021
||
(0)
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Manager

One of the major reasons that the physicians wanted to go with Epic's system was so that they had...

Aug 2021
||
(0)
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Manager

When we have upgrades, I don't get adequate knowledge of when they are happening. I get information...

Aug 2021
||
(0)
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Manager

An opportunity for improvement would be reducing the number of clicks needed to go through...

Aug 2021
||
(0)
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Manager

I don't believe that our host has willingly given us any new features that meet our needs. When we...

Aug 2021
||
(0)
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Manager

The host doesn't let us know when things are happening. We oftentimes are the ones calling the host...

Aug 2021
||
(0)
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Manager

Everything that we do is based on hospital functionality, and the way we do things is a little...

Aug 2021
||
(0)
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Manager

One of the biggest drawbacks when we started was not knowing what we were building. We had only ever...

Aug 2021
||
(0)
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CIO

In the years we have been with Community Connect, we have had many different pricing models, and...

Aug 2021
||
(0)
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CIO

Our host’s team has a lot of conflicts between their Community Connect group and core IT group. A...

Aug 2021
||
(0)
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CIO

There are some things we have been able to do with Community Connect that we have never really been...

Aug 2021
||
(0)
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CIO

We decided to go with Community Connect because it was user friendly and a great platform for our...

Aug 2021
||
(0)
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Director

We handle most of our own training. So I think there is work that our host can do there just by...

Aug 2021
||
(0)
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Director

Our host provides a quality product. A lot of that is the Epic standard build, and we are overall...

Aug 2021
||
(0)
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Director

For me to recommend Epic's solution to others, the relationship with the organization has to be...

Aug 2021
||
(0)
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Director

Our host contact is excellent. We have changed contacts over time, so there have been a few. But for...

Aug 2021
||
(0)
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Manager

Things have been touch and go. Community Connect EpicCare Ambulatory EMR is built for hospital and...

Aug 2021
||
(0)
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Manager

Everything has its bumps, but Community Connect EpicCare Ambulatory EMR hums along pretty well. The...

Aug 2021
||
(0)
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Manager

If used properly, Community Connect EpicCare Ambulatory EMR supports patient-centered care very...

Aug 2021
||
(0)
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 or  to see details.

Manager

Our host provides great opportunities, but not everyone takes advantage of those, and then the...

Aug 2021
||
(0)
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Manager

Our host could communicate better. Sometimes, the Community Connect partners are afterthoughts. Our...

Aug 2021
||
(0)
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Manager

I would tell someone that Community Connect EpicCare Ambulatory EMR is not perfect but that it is...

Aug 2021
||
(0)
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Manager

Having access to Epic's database has given us a wider network of information. That has allowed us to...

Aug 2021
||
(0)
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Director

Our team can resolve some things ourselves, and we have direct connections with Epic, but for other...

Aug 2021
||
(0)
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Director

We have the ability to customize the system toward patients based on whatever demographic we want to...

Aug 2021
||
(0)
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Director

Our host is very adept at showing future things but not committing to dates. However, when our host...

Aug 2021
||
(0)
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Director

We get nickel-and-dimed like crazy, but often the charges are hidden. They aren't always readily...

Aug 2021
||
(0)
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Director

The medication list is the thing that we have struggled with the most. In the ambulatory world, the...

Aug 2021
||
(0)
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Director

Our employees went through initial training when we started, but it was basic and not really...

Aug 2021
||
(0)
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Director

When we call in a ticket, the process is very generic. A lot of the individuals that used to work on...

Aug 2021
||
(0)
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Director

Our implementation wasn’t great, but our host has done pretty well with the updates lately.

Aug 2021
||
(0)
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Director

Right now, we aren’t getting a good way to provide analytics on our data. In pulling data out of...

Aug 2021
||
(0)
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Director

The practice management piece could use more tuning, and we would like more ability to work with...

Aug 2021
||
(0)
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Director

Our host only trains on the base product, and our training needs to be more customized. Any time we...

Aug 2021
||
(0)
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Director

I hear from the clinicians and staff that the tool is cumbersome and has a lot of clicks. They say...

Aug 2021
||
(0)
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Director

There are certain things that could be better, but I think that would be true of any system. There...

Aug 2021
||
(0)
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Manager

The build team felt that they were doing us a favor by building and naming things whatever they felt...

Aug 2021
||
(0)
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Manager

A patient’s chart should paint a picture of what is really going on and whether they were given...

Aug 2021
||
(0)
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Manager

We had a number of clinical staff members who came from other settings that used the Epic EMR. So...

Aug 2021
||
(0)
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Manager

We have a regular status call. Our host community drives our outcomes. I think in healthcare there...

Aug 2021
||
(0)
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Manager

The reason we switched to the Epic system was to try to streamline some of our processes; the...

Aug 2021
||
(0)
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VP/Other Executive

For major issues with the system, I call the director of the relevant area. Our host site has been...

Aug 2021
||
(0)
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VP/Other Executive

We have always had a relationship with our host hospital. Things have been good since we started as...

Aug 2021
||
(0)
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VP/Other Executive

There is never enough initial training with any implementation. The training that we get from any...

Aug 2021
||
(0)
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VP/Other Executive

As my dad used to say, people get used to hanging if they hang long enough. I think that our...

Aug 2021
||
(0)
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VP/Other Executive

Several years ago, we had a lot of issues with the solution. Those issues took a lot of executive...

Aug 2021
||
(0)
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VP/Other Executive

I once had a new staff member who I wanted to teach about scheduling in the system. I sent them to a...

Aug 2021
||
(0)
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CMIO

I would like to see Epic improve patient control over their information. In my field, control over...

Aug 2021
||
(0)
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Director

With the world as it is, our host is very overloaded and overwhelmed, so their technical people are...

Aug 2021
||
(0)
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Director

We have wanted to do some things around telemedicine, and we haven't been able to push those things...

Aug 2021
||
(0)
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CMIO

I would like to see Community Connect EpicCare Ambulatory EMR continue gaining efficiencies for the...

Aug 2021
||
(0)
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CMIO

Epic should focus on my specialty. I know that in general, our specialty isn't where the money is,...

Aug 2021
||
(0)
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VP/Other Executive

In terms of charging us for every little thing, our host is really good because of the nature of...

Aug 2021
||
(0)
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 or  to see details.

VP/Other Executive

There is always room for improvement. In terms of integration, I have no expectations. My...

Aug 2021
||
(0)
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 or  to see details.

VP/Other Executive

The ease of use is good, except the system locks us out all the time. That is always happening but...

Aug 2021
||
(0)
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 or  to see details.

VP/Other Executive

I don't want any new technology. I don't feel like I need anything. I didn't even feel like I needed...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't do a whole lot of ongoing training. We just go with the flow. Our host isn't going to reach...

Aug 2021
||
(0)
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 or  to see details.

Director

I feel like we are losing some traction on things with Community Connect EpicCare Ambulatory EMR,...

Aug 2021
||
(0)
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Director

The solution is an excellent product. I can do so much with it, and I find it to be very effective....

Aug 2021
||
(0)
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Director

Epic may have the functionality that we need, but what we have with Community Connect EpicCare...

Aug 2021
||
(0)
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Director

Reporting from the solution is cumbersome. The system's reporting workbench is difficult to use, and...

Aug 2021
||
(0)
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Director

One of the complaints that I have heard from my staff members is that there are too many updates for...

Aug 2021
||
(0)
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Director

We have so many options to perform things within the system. It is easy to customize the system to...

Aug 2021
||
(0)
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VP/Other Executive

From a clinical standpoint, the system is extremely cumbersome and clunky. It isn't efficient. The...

Aug 2021
||
(0)
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VP/Other Executive

Epic has always been terrible. I would hope that they consult with people who actually use the...

Aug 2021
||
(0)
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VP/Other Executive

The training that is available is not very good. Prior to COVID-19, the training was in person. When...

Aug 2021
||
(0)
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 or  to see details.

VP/Other Executive

There is very little customization. The Community Connect system is very cookie cutter. It doesn’t...

Aug 2021
||
(0)
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VP/Other Executive

We always have to submit tickets to our host, and they sometimes take several weeks to respond. For...

Aug 2021
||
(0)
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VP/Other Executive

The Community Connect model is part of our long-term plans because we invested a lot of money and...

Aug 2021
||
(0)
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VP/Other Executive

Our go-live was a complete disaster. Because of COVID-19, we got no in-person help, and there has...

Jul 2021