Community Connect EpicCare Ambulatory EMR Comments

 
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Manager

Functionality and Upgrades

The quality and effectiveness of Epic's implementation services, including recent upgrades, are very...

Oct 2020
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Manager

Interfacing and Integration

Epic does a good job of supporting our integration goals. We don't have any problems with Epic at all....

Oct 2020
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Manager

Relationship

Epic does well with delivering new technology that meets our needs. They always contact me ahead of...

Oct 2020
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Manager

Functionality and Upgrades

I would tell others who are interested in the product that the product is very easy to navigate....

Oct 2020
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Manager

Future Outlook

I don't think our overall satisfaction is going to change over the next 12 months. New updates will...

Oct 2020
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Manager

Service and Support

The management team at our host hospital has given us the help that we need. These individuals have...

Oct 2020
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Manager

Functionality and Upgrades

We haven't had any thoughts about changing away from this solution. We love the product. The...

Oct 2020
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Manager

Implementation and Training

With the help desk and the amount of training that we get, Epic makes sure that we know how to use...

Oct 2020
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Manager

Functionality and Upgrades

The reporting part of the system is lacking. If the reporting part comes up to speed, we will be...

Oct 2020
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Manager

Functionality and Upgrades

As a company of physicians, we get things last. We are waiting on facilities that are available for...

Oct 2020
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Manager

Functionality and Upgrades

I haven't seen any upgrades that I consider to be improvements to the program. Our host hospital has...

Oct 2020
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Manager

Implementation and Training

Our initial training with our host hospital was great. The trainers that our host hospital sent were...

Oct 2020
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Manager

Functionality and Upgrades

I am sure that Epic's upgrades are an improvement on whatever issue the vendor was presented with,...

Oct 2020
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Manager

Relationship

We haven't had any contact with our host hospital lately, but this isn't a problem. There have been...

Oct 2020
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Manager

Relationship

My practice does not have the same modules and screens that the practices at our host hospital have....

Oct 2020
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Manager

Relationship

No promises were made to us. We were told what we can do on the program, and that is what we do. I...

Oct 2020
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Manager

ROI / Cost (care and feeding)

There are charges related to most things in the system. I can't say that we are charged for every...

Oct 2020
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Manager

Functionality and Upgrades

Our host hospital requires COVID-19 screenings for every patient. My complaint is that I have no...

Oct 2020
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Manager

ROI / Cost (care and feeding)

I would recommend Epic. Doctors who are not employees of our host organization have access to...

Oct 2020
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Manager

Future Outlook

I am still going to be satisfied with this solution at a high level in 12 months. Epic does a lot of...

Oct 2020
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Manager

Functionality and Upgrades

I have adjusted to the changes. I would like to be able to schedule my patients for COVID-19...

Oct 2020
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Manager

Service and Support

I have recommended this product to other practices. So far, these other practices have purchased the...

Oct 2020
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Director

Service and Support

As Community Connect has grown, the support has slipped. Right now, the support isn't great. Our...

Oct 2020
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Director

Other Observations & Comments

We are probably not being nickel-and-dimed. I think our team negotiated a deal. But I wasn't...

Oct 2020
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Director

Implementation and Training

I really have no complaints about the implementation. When we went live, we had a dedicated team of...

Oct 2020
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Director

Implementation and Training

The training is poor. It leaves much to be desired. Some of the trainers aren't great. The host does...

Oct 2020
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Director

Lessons Learned

I would probably buy the Community Connect system again for the ability to use Care Everywhere to...

Oct 2020
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Director

Functionality and Upgrades

The system is not easy to use, and it should be. There need to be fewer steps and clicks. The...

Oct 2020
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Director

Relationship

When we reach out to the higher tiers at Epic, they seem to respond, so I would say that we have...

Oct 2020
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Director

Lessons Learned

I would recommend Community Connect with the caveat that we need additional support staff. But the...

Oct 2020
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Director

Service and Support

We have developed a very good rapport with the Epic support team and certain analysts there. When...

Oct 2020
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Manager

Interfacing and Integration

The system works wonderfully. I actually have no complaints about the system supporting our...

Oct 2020
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CEO/President

Functionality and Upgrades

Our end users find the system to be very easy to use. The system is pretty functional.

Oct 2020
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CEO/President

Technology

Epic is lacking when it comes to delivering new technology that meets our needs. I would like an...

Oct 2020
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CEO/President

Service and Support

Our host's ongoing support is wonderful.

Oct 2020
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CEO/President

Lessons Learned

My frustration is just that we don't have an all-in-one system. My pros are that the system is easy...

Oct 2020
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Physician

Functionality and Upgrades

I think it would be fantastic if the vendor fixed some things that are missing. One issue is with...

Oct 2020
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Physician

Service and Support

We have a liaison for the leaders at the host site. I feel like Epic does keep their promises to the...

Oct 2020
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Manager

Service and Support

It is important to make a difference between Epic's system and the Community Connect platform. There...

Oct 2020
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Manager

Functionality and Upgrades

There is not a problem with the system's ease of use. It is easy. In the beginning, the system is a...

Oct 2020
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Manager

Lessons Learned

I would 100% recommend the Community Connect platform. I don't think that we need to have more than...

Oct 2020
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Manager

Functionality and Upgrades

Sometimes, the system is a pain because things just move around, and then I have to look for those...

Oct 2020
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Manager

Service and Support

I would give our host very high marks for their ongoing support. Our host is very responsive and...

Oct 2020
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Manager

Future Outlook

I recommend the system all the time. We tell people that Epic's system has everything and that the...

Oct 2020
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Manager

Functionality and Upgrades

Epic's technology does very well in supporting patient-centered care. Everything is uploaded, so if...

Oct 2020
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Manager

Service and Support

I want to commend our host for being so hands on. We aren't in the clinic, and we just use the EMR....

Oct 2020
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CEO/President

Future Outlook

The system is not part of our long-term plans. It is difficult for us to bill through Epic's system....

Oct 2020
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CEO/President

ROI / Cost (care and feeding)

Our host doesn't charge for every little thing. They are pretty good about having a month-to-month...

Oct 2020
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CEO/President

Implementation and Training

Our host could improve training by getting to know our needs better. Sometimes, the training is just...

Oct 2020
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CEO/President

Interfacing and Integration

The system doesn't integrate with any other systems that I am using. I asked Epic to give me the...

Oct 2020
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Physician

Future Outlook

I don't plan to change to another EMR; I don't want to. I had a different EMR before, so the...

Oct 2020
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Physician

Functionality and Upgrades

I understand that updates need to be done, but the system always looks like we have never used it...

Oct 2020
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Physician

Functionality and Upgrades

With updates, sometimes things go somewhere else, so I need to talk to someone to see what I used to...

Oct 2020
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Physician

Service and Support

We didn't see the COVID-19 pandemic coming, and that threw us back, but our host hospital was great...

Oct 2020
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Physician

Service and Support

The support is great. People call for technical support or for answers to questions. There is only...

Oct 2020
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Physician

Functionality and Upgrades

I think Epic is part of our long-term plans. I love being part of that network. It is a huge deal to...

Oct 2020
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Physician

ROI / Cost (care and feeding)

I have been really happy with the price structure. I think it is very reasonable. We are getting our...

Oct 2020
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Physician

Implementation and Training

The implementation was beautifully executed. Particularly with the limitations that we had when the...

Oct 2020
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Physician

Functionality and Upgrades

There are some weird hurdles with the EMR. I expected those, so they weren't a huge deal. Things...

Oct 2020
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Physician

Interfacing and Integration

How well Epic supports our integration and interoperability goals could be better. In some ways,...

Oct 2020
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Manager

Relationship

I can't think of a time that Epic didn't keep their promises. Our host always notifies us and sends...

Oct 2020
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Manager

Relationship

At the moment, everything is remote. Before COVID-19, we could call and ask our host for help, and...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Epic hasn't nickel-and-dimed us. They have actually surprised me with charging this year.

Oct 2020
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Manager

Interfacing and Integration

We do very well with integration. It is nice to have a way to exchange healthcare information with...

Oct 2020
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Manager

Relationship

Most of the time, we don't have much involvement from the Epic executives. We deal with the local...

Oct 2020
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Manager

ROI / Cost (care and feeding)

There may be an increase in some of the fees for the verification of coverage. That increase didn't...

Oct 2020
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Manager

Implementation and Training

The Epic system is huge, and we are getting to know what it does to support patient-centered care....

Oct 2020
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Manager

Functionality and Upgrades

In terms of the ease of use, the users are challenged at first, but then they learn. The Community...

Oct 2020
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Manager

Implementation and Training

For training, I would give Epic an even higher score if I could. Epic is phenomenal.

Oct 2020
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Manager

Functionality and Upgrades

The price is fair. I have no problem with the technology, and the system is easy to use. The people...

Oct 2020
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Manager

Other Observations & Comments

Sometimes, we put orders in the system, but it would be nice to have an option to not print things...

Oct 2020
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Manager

Functionality and Upgrades

When we get requests for medical records, there is no easy way to print out the records. That is my...

Oct 2020
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Analyst/Coordinator

Service and Support

We can absolutely access the people we need from our host site without any problems. The...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The system works very well. It has become more user friendly with the upgrades. Going paperless is...

Oct 2020
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Manager

Service and Support

The Community Connect team is good. They are very reactive. For example, I opened a ticket for a new...

Oct 2020
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Manager

Service and Support

The Community Connect team checks in via email fairly frequently to make sure that everything is...

Oct 2020
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Manager

Implementation and Training

The initial training is done by our host hospital, not by the Community Connect team. The training...

Oct 2020
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Manager

Functionality and Upgrades

The screen is too busy. We would like to be able to pick what things we have listed and not just...

Oct 2020
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Manager

Service and Support

Epic has supported us during COVID-19. They have done an update. The support is excellent, and the...

Oct 2020
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Manager

Functionality and Upgrades

When making upgrades, Epic doesn't discuss the upgrades with the bottom-line users until after the...

Oct 2020
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Manager

Lessons Learned

Normally, somebody comes out, and we have a very good repertoire with that person. Now, with...

Oct 2020
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Manager

Lessons Learned

Epic was supposed to update the patient medication feature. That is a difficult program. It would be...

Oct 2020
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Manager

Functionality and Upgrades

If we primarily use our host hospital's data, the Community Connect platform is a very good product....

Oct 2020