Community Connect EpicCare Ambulatory EMR
Filtered view: All
Subject Expert
Aaron Gleave
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
Our host tries to notify us about upgrades and gives us training, but so many times, our staff...
Login or Create an Account to see details.
Service and Support
If our host knows about a problem, they are proactive. Sometimes we know something before them, but...
Login or Create an Account to see details.
Functionality and Upgrades
The biggest limitation with our instance of the product is that I know there are population...
Login or Create an Account to see details.
Future Outlook
We are switching to Community Connect with another host site. We already have a relationship with...
Login or Create an Account to see details.
Service and Support
The actual product is great; our issue is mostly with our host’s support. I have up-to-date...
Login or Create an Account to see details.
Functionality and Upgrades
We have high satisfaction with Community Connect EpicCare Ambulatory EMR. Providers are still...
Login or Create an Account to see details.
Functionality and Upgrades
We have regular updates. Everything has been great. Our host does a very good job of delivering new...
Login or Create an Account to see details.
Relationship
We have regular meetings with the host’s executive team that has been assigned to our location, but...
Login or Create an Account to see details.
Relationship
Our host could improve by having proper representation for the clinics and adequate training and...
Login or Create an Account to see details.
Service and Support
Our host’s support for our revenue cycle needs is done through the business office. We meet with all...
Login or Create an Account to see details.
Functionality and Upgrades
We would not recommend Community Connect to peers or friends. The system does not take into...
Login or Create an Account to see details.
Implementation and Training
Community Connect really does meet all our needs. I have had multiple go-lives for the product, and...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see better and easier reporting systems in Community Connect. I do know and like the...
Login or Create an Account to see details.
Service and Support
The support has gotten better. Ticket responses have been quicker. If I file a ticket, I usually...
Login or Create an Account to see details.
Implementation and Training
In terms of building a new Community Connect partner, I believe that our host site could have gotten...
Login or Create an Account to see details.
Functionality and Upgrades
Our host site's support has gotten a lot better in terms of reports and analytics. We used to have...
Login or Create an Account to see details.
Implementation and Training
Our host could have more communication when onboarding new employees in Community Connect. My...
Login or Create an Account to see details.
Service and Support
Our BFF is very responsive, receptive, available, and responsible. We meet with them frequently, and...
Login or Create an Account to see details.
Functionality and Upgrades
I feel like the solution was built for hospital systems and then adapted for outpatient clinics. We...
Login or Create an Account to see details.
Service and Support
My satisfaction with the system is definitely going up. A lot of improvements have been made to the...
Login or Create an Account to see details.
Other Observations & Comments
I see the system's capabilities, and that drives my frustration. Seeing that we can do so much more...
Login or Create an Account to see details.
Other Observations & Comments
What we have seen from Epic has been good in terms of functionalities and capabilities. We only want...
Login or Create an Account to see details.
Interfacing and Integration
As clinical needs changed, we weren't able to shift quickly. We had to have builds. Our host refused...
Login or Create an Account to see details.
Functionality and Upgrades
On the billing side, everything flows into the host’s main billing hub instead of into our physician...
Login or Create an Account to see details.
Other Observations & Comments
We have a very responsive advocate, but they can't necessarily govern the changes we want. Epic's...
Login or Create an Account to see details.
Other Observations & Comments
Our host is very restrictive. People I work with find our instance of EpicCare Ambulatory EMR...
Login or Create an Account to see details.
Functionality and Upgrades
Our providers say they moved from a Toyota Camry to a Lamborghini when we switched from our previous...
Login or Create an Account to see details.
Functionality and Upgrades
I am satisfied with our day-to-day because the system gets the job done. Providers can put in...
Login or Create an Account to see details.
Functionality and Upgrades
Without fail, there is always something in an upgrade that breaks down on the back end, and we end...
Login or Create an Account to see details.
Functionality and Upgrades
In a perfect world, we wouldn't have to use and pay for a second solution for contract management...
Login or Create an Account to see details.
Service and Support
When we need changes, we depend on analysts to make changes, and they don't always have a clear-cut...
Login or Create an Account to see details.
Service and Support
One of the people who was the most help has left the organization. So there has been a learning...
Login or Create an Account to see details.
Service and Support
We are trying to shore up things we can see in the system, but we don't always know how to do that....
Login or Create an Account to see details.
Functionality and Upgrades
One thing about Community Connect EpicCare Ambulatory EMR is it is nice to be able not only to...
Login or Create an Account to see details.
Functionality and Upgrades
When we ask to run a report on a specific physician for a specific range of codes, our host site can...
Login or Create an Account to see details.
Functionality and Upgrades
I understand Epic is always having to upgrade and make changes to the EMR, but sometimes there are...
Login or Create an Account to see details.
Service and Support
When there is an issue, we have to go through a lot of red tape to get anything approved.
Login or Create an Account to see details.
Interfacing and Integration
Something I like about the system is the community service. We are able to see multiple clinics and...
Login or Create an Account to see details.
Service and Support
We have not gotten adequate support from Epic. There are certain departments that never have any...
Login or Create an Account to see details.
Functionality and Upgrades
We are functioning how Epic told us we would function, but not well. The EpicCare software is not...
Login or Create an Account to see details.
Relationship
I absolutely love and enjoy the EpicCare product, but I do not like how it is being managed. If...
Login or Create an Account to see details.
Other Observations & Comments
The system's ease of use seems to have gotten better in the last few years. However, that may be...
Login or Create an Account to see details.
Functionality and Upgrades
Everyone is still struggling with a layout change to part of the system. Those layout changes make...
Login or Create an Account to see details.
Functionality and Upgrades
When we started with the product, there were a lot of glitches that we had to work with....
Login or Create an Account to see details.
Service and Support
Sometimes the support team takes a little time, but they are very efficient and responsive. They...
Login or Create an Account to see details.
Implementation and Training
We are more than satisfied with the training we received. We were already used to the Epic system,...
Login or Create an Account to see details.
Service and Support
I have very little access to Epic, and when I do contact Epic with an issue, I am rapidly referred...
Login or Create an Account to see details.
Service and Support
The product's major strength is its analytics, but the product is severely hampered by the way our...
Login or Create an Account to see details.
Other Observations & Comments
When there is a new feature being added, sometimes we don't find out about it before it is...
Login or Create an Account to see details.
Relationship
Our host does everything they say they will do, but not always in a timely manner.
Login or Create an Account to see details.
Implementation and Training
Our host's biggest opportunity for improvement is in the transfer of training materials. A lot of...
Login or Create an Account to see details.
Functionality and Upgrades
The system works as expected. The product is not perfect, but it is good.
Login or Create an Account to see details.
Functionality and Upgrades
Some dashboards are unavailable to us in our current state, but our host has those dashboards. We...
Login or Create an Account to see details.
Relationship
It would be super helpful if we had dedicated analysts who understood the unique nature of our...
Login or Create an Account to see details.
Relationship
Our host uses a distribution list, but we are no longer receiving messages. Sometimes things happen...
Login or Create an Account to see details.
Lessons Learned
I would love a partnership from Epic that would help Community Connect partners share best practices...
Login or Create an Account to see details.
Implementation and Training
We started the project before the COVID-19 pandemic and did the project during the pandemic. That...
Login or Create an Account to see details.
Functionality and Upgrades
We have a few customizations in EpicCare Ambulatory EMR. One customization got broken after an...
Login or Create an Account to see details.
Functionality and Upgrades
The transition from any EHR software to another is difficult because we have trouble transitioning...
Login or Create an Account to see details.
Technology
We have some machines that have technological issues. We have to find weird workarounds. Everything...
Login or Create an Account to see details.
Relationship
Our host is very responsive. They have an online presence. I can message them and get a live chat in...
Login or Create an Account to see details.
Interfacing and Integration
Everybody says the system's biggest strength is data sharing. When we pull up a patient's chart, it...
Login or Create an Account to see details.
Other Observations & Comments
Epic reportedly has more than the 50% of the market share in the US, so they have to keep as many...
Login or Create an Account to see details.
Functionality and Upgrades
Community Connect EpicCare Ambulatory EMR has been a great application for our clinical users. The...
Login or Create an Account to see details.
Functionality and Upgrades
Our host site does a good job maintaining the system and taking upgrades when they are available....
Login or Create an Account to see details.
Relationship
One of our host’s weaknesses is their communication with their Community Connect sites. That becomes...
Login or Create an Account to see details.
Relationship
Our primary contact from our host tries their hardest, but they don’t meet our needs. That person is...
Login or Create an Account to see details.
Implementation and Training
We would like our host to deliver on what they said they were going to do. Also, they could improve...
Login or Create an Account to see details.
Service and Support
Our contact people listen, but they can't do anything. We have a lot of unmet needs with support. We...
Login or Create an Account to see details.
Functionality and Upgrades
Our biggest issue is that a number of reports have not been built for us. Our business office is...
Login or Create an Account to see details.
Technology
We haven't had the system long enough to measure long-term quality, but we know that the product has...
Login or Create an Account to see details.
Other Observations & Comments
There are many groups in our organization that the product is working well for. The product is user...
Login or Create an Account to see details.
Functionality and Upgrades
The product is not perfect with some of the workflows, but it is pretty good. MyChart has been super...
Login or Create an Account to see details.
Service and Support
The vendor does a really nice job of sending out memos and information about upcoming upgrades or...
Login or Create an Account to see details.
Future Outlook
The more we learn and the longer we are on the product, the better things will get for us.
Login or Create an Account to see details.
Other Observations & Comments
We have access to our counterparts at our host's organization, and they are responsive. But our...
Login or Create an Account to see details.
Functionality and Upgrades
We don’t have reports for any external things so that we can navigate new patients or do anything...
Login or Create an Account to see details.
Implementation and Training
In any IT implementation, there are always hiccups, and we anticipate that there are going to be...
Login or Create an Account to see details.
Functionality and Upgrades
We are not able to build out work queues and workflows based on our clinical needs. We are very...
Login or Create an Account to see details.
Relationship
Our host’s team was reluctant to go back to Epic directly, and we don't contact Epic directly. Our...
Login or Create an Account to see details.
Functionality and Upgrades
As far as customization goes, we were often told in the beginning that if we wanted to customize or...
Login or Create an Account to see details.
Service and Support
We were hoping we could do customization, but now we are out of at-the-elbow support. We wanted to...
Login or Create an Account to see details.
Lessons Learned
The product is not a good product at all for our specialty. Another product is 10 times better. I...
Login or Create an Account to see details.
Implementation and Training
We went live during COVID-19, and the go-live was a disaster. Our host didn't send people out...
Login or Create an Account to see details.
Service and Support
The system is very cumbersome. It is not user friendly. Our host's support team is slow and not...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has been working on things for ten years, and it takes one to two years to get tiny little...
Login or Create an Account to see details.
Relationship
Epic is always making things better, and we always have new suggestions for things they could do....
Login or Create an Account to see details.
Lessons Learned
There is a learning curve for the product, and it takes time to learn to use the product for sure....
Login or Create an Account to see details.
Functionality and Upgrades
There is a good bit of flexibility in the product and how it uses multiple work queues. We are more...
Login or Create an Account to see details.
Relationship
We get a lot of support from our host, and they provide us with many benefits to help our cause.
Login or Create an Account to see details.
Implementation and Training
Most of the changes the host makes don't really apply to us. I don't like that our receptionist has...
Login or Create an Account to see details.
Implementation and Training
The upgrade process and the upgrades made to Epic's system have been fine, but the implementation...
Login or Create an Account to see details.
Service and Support
Nobody at our host facility ever asks what our future needs are and how they can help meet them. We...
Login or Create an Account to see details.
Implementation and Training
Epic only gives us the product, and we have to make our own training. We don't get training; we only...
Login or Create an Account to see details.
Functionality and Upgrades
When Epic pushes out upgrades, they don't do enough testing, and things are often broken during the...
Login or Create an Account to see details.
Relationship
Epic reaches out and gets things fixed by addressing them proactively through our host site. When...
Login or Create an Account to see details.
Functionality and Upgrades
I like that the system is fairly intuitive as far as EMRs go. It is not usually hard to find what we...
Login or Create an Account to see details.
Other Observations & Comments
Integration with Epic's system is very difficult because of security reasons. There are a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has a great product, but I wish there were more things we could perform, such as...
Login or Create an Account to see details.
Functionality and Upgrades
Our coders have had a lot less in their buckets since we moved to Epic's system. The solution has a...
Login or Create an Account to see details.
Other Observations & Comments
A lot of multispecialty ambulatory things can cause struggles when it comes to EMRs, but we don't...
Login or Create an Account to see details.
Functionality and Upgrades
Before an upgrade, our host site gives us materials and upgrade information from Epic. However, that...
Login or Create an Account to see details.
Implementation and Training
Our host site's initial training was really good, but their ongoing training hasn't been as good. If...
Login or Create an Account to see details.
Relationship
Our host site's delivery of new technology is slightly late sometimes. It is a little slower than we...
Login or Create an Account to see details.
Interfacing and Integration
Interfaces with EKG machines or ultrasounds have to be built separately and require a considerable...
Login or Create an Account to see details.
Relationship
We have a person at Epic who we can contact directly. That person is always responsive.
Login or Create an Account to see details.
Functionality and Upgrades
We often wait for changes that our team could probably do pretty quickly, such as changing...
Login or Create an Account to see details.
Functionality and Upgrades
We don't know how to attach all of our documents to electronic messages in the system. We have asked...
Login or Create an Account to see details.
Functionality and Upgrades
It can sometimes be a struggle for us to pull all of the data that we need from the system into our...
Login or Create an Account to see details.
Interfacing and Integration
Community Connect EpicCare Ambulatory EMR is an excellent tool that we probably wouldn’t have been...
Login or Create an Account to see details.
Relationship
Epic keeps all of their promises, but the time frame may not fit into the original time frame that...
Login or Create an Account to see details.
Other Observations & Comments
We seem to be a pretty needy department, so we are always asking for more functionality that our end...
Login or Create an Account to see details.
Other Observations & Comments
The users that have utilized Epic's system previously have no problems using it. For users who are...
Login or Create an Account to see details.
Relationship
I feel that we have great support from the host, and I have a good relationship with our host....
Login or Create an Account to see details.
Functionality and Upgrades
We had another EMR before this one, and we had some nuances within that system that we miss. As...
Login or Create an Account to see details.
Functionality and Upgrades
The product allows us to connect and see who the patients and providers are and notes and things...
Login or Create an Account to see details.
ROI / Cost
Our host nickel-and-dimes us for everything. The amount of money we are paying is much higher than...
Login or Create an Account to see details.
Functionality and Upgrades
Community Connect has been a huge letdown. We thought that Epic's system was the premier product,...
Login or Create an Account to see details.
Interfacing and Integration
The integration and the transfer of data have been extremely poor. One big reason that we decided to...
Login or Create an Account to see details.
Relationship
The Community Connect system has been a big problem for the providers. The solution has made it...
Login or Create an Account to see details.
Functionality and Upgrades
If I go to the hospital, I don't have the preop navigator button, so I can't place case requests for...
Login or Create an Account to see details.
Relationship
My billing people gave our host tons of data around our billing process. All that data was taken,...
Login or Create an Account to see details.
Service and Support
We put in tickets, and they are open for months and months. People have given up and would like to...
Login or Create an Account to see details.
Functionality and Upgrades
The system has the capabilities, but the build has not been done properly. For example, in primary...
Login or Create an Account to see details.
Relationship
We have access, but it is not getting us anywhere. We have partners. We know who our Community...
Login or Create an Account to see details.
Interfacing and Integration
We would like to see more robust EMR builds so that we can have messaging or modes of communication...
Login or Create an Account to see details.
Future Outlook
We intend to use Epic's software in the future. A lot of our doctors are complaining because the...
Login or Create an Account to see details.
Service and Support
Our tangible outcomes have gone down because of decreased function and because we have no authority...
Login or Create an Account to see details.
Functionality and Upgrades
The most valuable part of using Epic's software is the Community Connect program. Through that...
Login or Create an Account to see details.
Relationship
I don't know all of the reports that are available in the system. When I ask our host site...
Login or Create an Account to see details.
Implementation and Training
I once participated in one of our host site's training sessions and asked the trainer a simple...
Login or Create an Account to see details.
Relationship
There are some things that we would like to see from our host site in the future. One of those...
Login or Create an Account to see details.
Relationship
It would be a complete exaggeration to say that things started off well with our host site. We...
Login or Create an Account to see details.
Service and Support
Our host site has a fixed number of staff members, so when we need them to do something quickly,...
Login or Create an Account to see details.
Lessons Learned
We don't have full access to some of the solution's features because we are a Community Connect...
Login or Create an Account to see details.
ROI / Cost
Our host site charges us for a lot of things that we don't think they should charge us for, but we...
Login or Create an Account to see details.
Functionality and Upgrades
We would change things in the system if we could. I can’t stand it when there are upgrades because...
Login or Create an Account to see details.
Implementation and Training
Our host does offer training for the Epic system on anything that we need. They are there for that,...
Login or Create an Account to see details.
Interfacing and Integration
The EMR works the way that we were told it would work, but I don’t know that we like it. I wish that...
Login or Create an Account to see details.
Other Observations & Comments
Things are never going to change; we are always going to use the Epic system. Once someone is on an...
Login or Create an Account to see details.
Lessons Learned
Understanding how our facility was different from a typical facility environment was challenging....
Login or Create an Account to see details.
Implementation and Training
The experience was really great because we had a positive relationship with our host. Additionally,...
Login or Create an Account to see details.
Functionality and Upgrades
We absolutely love Community Connect EpicCare Ambulatory EMR. We continuously grow and learn. The...
Login or Create an Account to see details.
Relationship
Even though there is a learning curve for our inner workings and building the program, our host is...
Login or Create an Account to see details.
Functionality and Upgrades
The challenge of our ability to make changes is that we are quite often just told what is happening...
Login or Create an Account to see details.
Interfacing and Integration
I like the sharing of information between practices through Community Connect. The drop-down menu...
Login or Create an Account to see details.
Implementation and Training
Epic’s training is lackluster at best. There are tons and tons of classes, but it is a super big...
Login or Create an Account to see details.
Other Observations & Comments
We have some trouble with our lab orders in the system. It can get a bit sloppy between procedures...
Login or Create an Account to see details.
Service and Support
Epic’s people who answer the phone are great. They try to help us the best they can.
Login or Create an Account to see details.
Functionality and Upgrades
Training and reporting are problem areas with Epic. I don’t have a lot of ability to run reports any...
Login or Create an Account to see details.
Implementation and Training
First and foremost, what we need from our host is better reporting and dashboard training. They also...
Login or Create an Account to see details.
Service and Support
Our host’s IT people are great. They do the best that they are allowed to do, but our host’s legal...
Login or Create an Account to see details.
Relationship
We have absolutely no executive support anymore. We have access to our counterparts, but we only get...
Login or Create an Account to see details.
ROI / Cost
Our host is very reasonable with their monthly fees as long as what we want is in standard operating...
Login or Create an Account to see details.
Functionality and Upgrades
Our host rolled out Epic Telehealth but said they couldn’t give it to us. They couldn't even give us...
Login or Create an Account to see details.
Service and Support
Our host will close support tickets that we don’t know about, and then they work on the tickets...
Login or Create an Account to see details.
Lessons Learned
When I talk to people about Community Connect, I am very frank, and none of those people have chosen...
Login or Create an Account to see details.
Functionality and Upgrades
I probably would like Community Connect EpicCare Ambulatory EMR if I could control the build of it....
Login or Create an Account to see details.
Functionality and Upgrades
The things that stand out most about Epic are the transparency of their patient record and the...
Login or Create an Account to see details.
Interfacing and Integration
The product provides fully integrated solution trades with other organizations that are using the...
Login or Create an Account to see details.
Interfacing and Integration
The system has been pretty good. The only issue has been the limited number of providers that are on...
Login or Create an Account to see details.
Future Outlook
I would be very encouraging if a peer or friend was considering partnering with our host to use the...
Login or Create an Account to see details.
Functionality and Upgrades
In the product, there are too many ways to do the same thing. The system needs to be streamlined and...
Login or Create an Account to see details.
Relationship
The relationship between our host and us feels like we are stepsisters. We used to have regular...
Login or Create an Account to see details.
Implementation and Training
The training on the system was very vague. There weren’t any screenshots, and we weren’t given...
Login or Create an Account to see details.
Functionality and Upgrades
I wish our host would ask us more things about what is useful, what is not useful, or what we wish...
Login or Create an Account to see details.
Service and Support
We just work with the Community Connect providers. They don't realize what they have gotten into. We...
Login or Create an Account to see details.
Technology
When our administrator looked at this program when we were trying to decide which way to go, there...
Login or Create an Account to see details.
Functionality and Upgrades
The product has all the functionality that we need, and being on the Community Connect system is...
Login or Create an Account to see details.
Technology
I don't know why we scan a bunch of different IDs in the product. There should be a hard stop in...
Login or Create an Account to see details.
Service and Support
Our host has been good to me. I always get a fast response when I put a ticket in.
Login or Create an Account to see details.
Implementation and Training
The training was crazy, and there were issues that could have been prevented. We received a lot of...
Login or Create an Account to see details.
ROI / Cost
There are things that we were led to believe by our host that didn't come to fruition, like rollouts...
Login or Create an Account to see details.
Service and Support
When our host sends an upgrade, we are given a warning that it is going to happen. We are in contact...
Login or Create an Account to see details.
Functionality and Upgrades
It is sometimes hard to understand why some upgrades are made. The Epic upgrades seem to move...
Login or Create an Account to see details.
Service and Support
We have phone, text, and email access to our host’s support people, and they respond fairly quickly....
Login or Create an Account to see details.
Service and Support
We have to go through a lot of different hoops to be able to get support.
Login or Create an Account to see details.
Relationship
At a high level, things are going very well. We have a very good relationship with our host; we...
Login or Create an Account to see details.
Functionality and Upgrades
We don't do a lot of customizations that our host doesn't do themselves, but if we have...
Login or Create an Account to see details.
Implementation and Training
We do our own training, but I am highly satisfied with the training. If somebody at our institution...
Login or Create an Account to see details.
Functionality and Upgrades
I have been through a few upgrades, and our host gives us plenty of notice. They tell us what has...
Login or Create an Account to see details.
Lessons Learned
When we first started with Epic, the host told us that we could customize things but that if we...
Login or Create an Account to see details.
Interfacing and Integration
The things that need to change are not in our host’s ballpark. The things that need to change are in...
Login or Create an Account to see details.
Technology
I would really like Epic to make an iPad compatible with their remote-access product. The iPad used...
Login or Create an Account to see details.
ROI / Cost
When we brought in Epic's system, we needed more staff because the product was so complicated....
Login or Create an Account to see details.
Relationship
I don't get a lot of executive involvement, but I don't need it, so I am satisfied with the level of...
Login or Create an Account to see details.
Service and Support
Our host has excellent service. They are very responsive. The only thing I want from our host would...
Login or Create an Account to see details.
Lessons Learned
We have an instance of the Community Connect system at a couple of sites, and they are working out...
Login or Create an Account to see details.
Interfacing and Integration
We have had some success with Epic’s data-sharing ability with other Epic instances in our state. I...
Login or Create an Account to see details.
Relationship
We have a great relationship with and receive great support from our Community Connect host. Our...
Login or Create an Account to see details.
Functionality and Upgrades
The product works great. We don't have that many issues. The product is easy to use, and we are very...
Login or Create an Account to see details.
Future Outlook
Community Connect is a necessary evil, and our host goes along with it, and we have to go with what...
Login or Create an Account to see details.
ROI / Cost
I wouldn’t buy Community Connect again because I don't want to buy it now. One of my big complaints...
Login or Create an Account to see details.
Relationship
I am not trying to be nasty, but I don’t think our host knows what they have gotten themselves into...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's system is a great moneymaker for the host entity. I can't change any workability or...
Login or Create an Account to see details.
Service and Support
We are lucky if our host responds in a helpful way to any of the tickets that we put in. I think...
Login or Create an Account to see details.
Technology
Community Connect is not meeting our needs. We have to rely on our own workarounds because things...
Login or Create an Account to see details.
Functionality and Upgrades
The product is big and clunky instead of sleek and efficient. We should be getting workability and...
Login or Create an Account to see details.
Relationship
Our host is mainly putting out fires daily, and we can't sit down to have a talk about statistics...
Login or Create an Account to see details.
Implementation and Training
There is no ongoing training. I saw the initial training for our new batch of staff members, and...
Login or Create an Account to see details.
Functionality and Upgrades
I think that Epic's system makes our physicians' charting a whole lot faster. There are some really...
Login or Create an Account to see details.
Service and Support
I don't do a whole lot of work directly with Epic. but the work I have done with them has been...
Login or Create an Account to see details.
Functionality and Upgrades
Before, when we tried to cancel or delete a check-in or recall in Epic's system, there was an extra...
Login or Create an Account to see details.
Implementation and Training
Our Community Connect host has actually improved quite a bit in their training and implementation services....
Login or Create an Account to see details.
Relationship
We have a few direct contacts for Community Connect who are fantastic, and they always stay on top...
Login or Create an Account to see details.
Implementation and Training
If we need additional training for any changes, our Community Connect host partners with us and is...
Login or Create an Account to see details.
Functionality and Upgrades
The system is easy to use within the limitations of any healthcare software. If we compare any...
Login or Create an Account to see details.
Functionality and Upgrades
Our physicians are used to different instances of Epic’s software and different workflows in...
Login or Create an Account to see details.
Relationship
Our Community Connect host is doing a fabulous job in meeting our needs. One thing they could do...
Login or Create an Account to see details.
Functionality and Upgrades
The dashboard could be better. I am used to seeing live Epic dashboards, but we are set up so that a...
Login or Create an Account to see details.
Relationship
I see our partnership continuing to grow and become even stronger. Our Community Connect host does...
Login or Create an Account to see details.
Relationship
Once things were set up, we didn't really change things, but we didn't realize that when we would...
Login or Create an Account to see details.
Relationship
When we were provided with materials for an upgrade and information on what was changing with the...
Login or Create an Account to see details.
Interfacing and Integration
We use an outside vendor to process a lot of our data, and then we have to manually import that data...
Login or Create an Account to see details.
Lessons Learned
If someone were to ask me how things have been with Community Connect, I would give them my honest...
Login or Create an Account to see details.
Functionality and Upgrades
Epic tries to keep their product looking and feeling a little different than their competitor's...
Login or Create an Account to see details.
Functionality and Upgrades
We really like the system because our host also uses Epic's system, and our physicians only have one...
Login or Create an Account to see details.
Relationship
The support from our host is excellent. Epic has trained our host well because our host will drop...
Login or Create an Account to see details.
Implementation and Training
The system is very clearly meant for hospitals and is not well scaled for private practices,...
Login or Create an Account to see details.
Interfacing and Integration
Being able to see what is going on with clinics outside of ours is really helpful. That is a huge...
Login or Create an Account to see details.
Relationship
A while ago, we went into the market to determine whether we wanted to replace our old EMR. We...
Login or Create an Account to see details.
Relationship
Epic's executives are extremely involved in developing the system for large healthcare...
Login or Create an Account to see details.
Relationship
Epic has a community-generated data platform called Cosmos that gathers data from all of the...
Login or Create an Account to see details.
Relationship
We work with a team from our host site, and we have a good relationship with our host site. Our...
Login or Create an Account to see details.
Relationship
Our relationship manager and our host site's team members are very busy. Our host site adds new...
Login or Create an Account to see details.
Relationship
Epic has a great product that offers a lot of features that are better than our legacy EMR's...
Login or Create an Account to see details.
Other Observations & Comments
Every time we have a meeting with our BFF, our Community Connect team is with us. We aren't sure...
Login or Create an Account to see details.
Relationship
We aren't unhappy, but there are some things that would make our experience with the system better....
Login or Create an Account to see details.
Implementation and Training
There was a significant issue with the way that our staff members were educated on referrals. That...
Login or Create an Account to see details.
Service and Support
Our host site has a ticket system that we are supposed to use. However, that system is based on our...
Login or Create an Account to see details.
Service and Support
I know who I need to talk to at the host if I have issues. We are very well supported by our counterparts....
Login or Create an Account to see details.
Service and Support
Our host was really good about getting us ready for an upgrade, and they have been fairly proactive....
Login or Create an Account to see details.
Functionality and Upgrades
Epic’s system meets a lot of our needs, but we are not leveraging the system to its full ability. We...
Login or Create an Account to see details.
Technology
Because our host has been on Epic’s system for so long, I don’t know whether they always use best...
Login or Create an Account to see details.
Implementation and Training
Our frustrations with the implementation were because of our Community Connect partner. And I know...
Login or Create an Account to see details.
Relationship
I don’t get executive involvement from Epic or direct access to Epic's executives at all. The only...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
Other hospitals in our health system were already using Epic’s system, so we switched to Epic's...
Login or Create an Account to see details.
ROI / Cost
With the new workflows and functionalities, we are capturing more charges within all the...
Login or Create an Account to see details.
Service and Support
We can reach out to the host, and they will get us answers. If the host can't answer our question...
Login or Create an Account to see details.
Relationship
The host is always looking ahead to improve their processes.
Login or Create an Account to see details.
Service and Support
I would tell anyone considering going with our Community Connect host to not do it, especially if...
Login or Create an Account to see details.
Implementation and Training
Our implementation was a struggle. Our Community Connect host did not provide meaningful training or...
Preferences