Community Connect EpicCare Ambulatory EMR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Our host tries to notify us about upgrades and gives us training, but so many times, our staff...

Mar 2023
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Analyst/Coordinator

Service and Support

If our host knows about a problem, they are proactive. Sometimes we know something before them, but...

Mar 2023
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CMIO

Functionality and Upgrades

The biggest limitation with our instance of the product is that I know there are population...

Mar 2023
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CMIO

Future Outlook

We are switching to Community Connect with another host site. We already have a relationship with...

Mar 2023
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CMIO

Service and Support

The actual product is great; our issue is mostly with our host’s support. I have up-to-date...

Mar 2023
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Manager

Functionality and Upgrades

We have high satisfaction with Community Connect EpicCare Ambulatory EMR. Providers are still...

Mar 2023
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Manager

Functionality and Upgrades

We have regular updates. Everything has been great. Our host does a very good job of delivering new...

Mar 2023
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Manager

Relationship

We have regular meetings with the host’s executive team that has been assigned to our location, but...

Feb 2023
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Manager

Relationship

Our host could improve by having proper representation for the clinics and adequate training and...

Feb 2023
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Manager

Service and Support

Our host’s support for our revenue cycle needs is done through the business office. We meet with all...

Feb 2023
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Manager

Functionality and Upgrades

We would not recommend Community Connect to peers or friends. The system does not take into...

Feb 2023
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Manager

Implementation and Training

Community Connect really does meet all our needs. I have had multiple go-lives for the product, and...

Feb 2023
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Manager

Functionality and Upgrades

I would like to see better and easier reporting systems in Community Connect. I do know and like the...

Feb 2023
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Manager

Service and Support

The support has gotten better. Ticket responses have been quicker. If I file a ticket, I usually...

Feb 2023
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Manager

Implementation and Training

In terms of building a new Community Connect partner, I believe that our host site could have gotten...

Feb 2023
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Manager

Functionality and Upgrades

Our host site's support has gotten a lot better in terms of reports and analytics. We used to have...

Feb 2023
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Manager

Implementation and Training

Our host could have more communication when onboarding new employees in Community Connect. My...

Feb 2023
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Manager

Service and Support

Our BFF is very responsive, receptive, available, and responsible. We meet with them frequently, and...

Feb 2023
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Manager

Functionality and Upgrades

I feel like the solution was built for hospital systems and then adapted for outpatient clinics. We...

Feb 2023
||
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Manager

Service and Support

My satisfaction with the system is definitely going up. A lot of improvements have been made to the...

Feb 2023
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Director

Other Observations & Comments

I see the system's capabilities, and that drives my frustration. Seeing that we can do so much more...

Feb 2023
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Director

Other Observations & Comments

What we have seen from Epic has been good in terms of functionalities and capabilities. We only want...

Feb 2023
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Director

Interfacing and Integration

As clinical needs changed, we weren't able to shift quickly. We had to have builds. Our host refused...

Feb 2023
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Director

Functionality and Upgrades

On the billing side, everything flows into the host’s main billing hub instead of into our physician...

Feb 2023
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Director

Other Observations & Comments

We have a very responsive advocate, but they can't necessarily govern the changes we want. Epic's...

Feb 2023
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Director

Other Observations & Comments

Our host is very restrictive. People I work with find our instance of EpicCare Ambulatory EMR...

Feb 2023
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Director

Functionality and Upgrades

Our providers say they moved from a Toyota Camry to a Lamborghini when we switched from our previous...

Feb 2023
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Director

Functionality and Upgrades

I am satisfied with our day-to-day because the system gets the job done. Providers can put in...

Feb 2023
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Director

Functionality and Upgrades

Without fail, there is always something in an upgrade that breaks down on the back end, and we end...

Feb 2023
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Director

Functionality and Upgrades

In a perfect world, we wouldn't have to use and pay for a second solution for contract management...

Feb 2023
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Director

Service and Support

When we need changes, we depend on analysts to make changes, and they don't always have a clear-cut...

Feb 2023
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Director

Service and Support

One of the people who was the most help has left the organization. So there has been a learning...

Feb 2023
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Director

Service and Support

We are trying to shore up things we can see in the system, but we don't always know how to do that....

Feb 2023
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Manager

Functionality and Upgrades

One thing about Community Connect EpicCare Ambulatory EMR is it is nice to be able not only to...

Feb 2023
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Director

Functionality and Upgrades

When we ask to run a report on a specific physician for a specific range of codes, our host site can...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I understand Epic is always having to upgrade and make changes to the EMR, but sometimes there are...

Feb 2023
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Analyst/Coordinator

Service and Support

When there is an issue, we have to go through a lot of red tape to get anything approved.

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

Something I like about the system is the community service. We are able to see multiple clinics and...

Feb 2023
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Manager

Service and Support

We have not gotten adequate support from Epic. There are certain departments that never have any...

Jan 2023
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Manager

Functionality and Upgrades

We are functioning how Epic told us we would function, but not well. The EpicCare software is not...

Jan 2023
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Manager

Relationship

I absolutely love and enjoy the EpicCare product, but I do not like how it is being managed. If...

Jan 2023
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Nurse

Other Observations & Comments

The system's ease of use seems to have gotten better in the last few years. However, that may be...

Jan 2023
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Nurse

Functionality and Upgrades

Everyone is still struggling with a layout change to part of the system. Those layout changes make...

Jan 2023
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Director

Functionality and Upgrades

When we started with the product, there were a lot of glitches that we had to work with....

Jan 2023
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Director

Service and Support

Sometimes the support team takes a little time, but they are very efficient and responsive. They...

Jan 2023
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Director

Implementation and Training

We are more than satisfied with the training we received. We were already used to the Epic system,...

Jan 2023
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CEO/President

Service and Support

I have very little access to Epic, and when I do contact Epic with an issue, I am rapidly referred...

Jan 2023
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CEO/President

Service and Support

The product's major strength is its analytics, but the product is severely hampered by the way our...

Jan 2023
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COO

Other Observations & Comments

When there is a new feature being added, sometimes we don't find out about it before it is...

Jan 2023
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COO

Relationship

Our host does everything they say they will do, but not always in a timely manner.

Jan 2023
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COO

Implementation and Training

Our host's biggest opportunity for improvement is in the transfer of training materials. A lot of...

Jan 2023
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COO

Functionality and Upgrades

The system works as expected. The product is not perfect, but it is good.

Jan 2023
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COO

Functionality and Upgrades

Some dashboards are unavailable to us in our current state, but our host has those dashboards. We...

Jan 2023
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COO

Relationship

It would be super helpful if we had dedicated analysts who understood the unique nature of our...

Jan 2023
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COO

Relationship

Our host uses a distribution list, but we are no longer receiving messages. Sometimes things happen...

Jan 2023
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COO

Lessons Learned

I would love a partnership from Epic that would help Community Connect partners share best practices...

Jan 2023
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Analyst/Coordinator

Implementation and Training

We started the project before the COVID-19 pandemic and did the project during the pandemic. That...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

We have a few customizations in EpicCare Ambulatory EMR. One customization got broken after an...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The transition from any EHR software to another is difficult because we have trouble transitioning...

Jan 2023
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Analyst/Coordinator

Technology

We have some machines that have technological issues. We have to find weird workarounds. Everything...

Jan 2023
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Analyst/Coordinator

Relationship

Our host is very responsive. They have an online presence. I can message them and get a live chat in...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

Everybody says the system's biggest strength is data sharing. When we pull up a patient's chart, it...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Epic reportedly has more than the 50% of the market share in the US, so they have to keep as many...

Jan 2023
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CIO

Functionality and Upgrades

Community Connect EpicCare Ambulatory EMR has been a great application for our clinical users. The...

Jan 2023
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CIO

Functionality and Upgrades

Our host site does a good job maintaining the system and taking upgrades when they are available....

Jan 2023
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CIO

Relationship

One of our host’s weaknesses is their communication with their Community Connect sites. That becomes...

Jan 2023
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VP/Other Executive

Relationship

Our primary contact from our host tries their hardest, but they don’t meet our needs. That person is...

Dec 2022
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VP/Other Executive

Implementation and Training

We would like our host to deliver on what they said they were going to do. Also, they could improve...

Dec 2022
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VP/Other Executive

Service and Support

Our contact people listen, but they can't do anything. We have a lot of unmet needs with support. We...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Our biggest issue is that a number of reports have not been built for us. Our business office is...

Dec 2022
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VP/Other Executive

Technology

We haven't had the system long enough to measure long-term quality, but we know that the product has...

Dec 2022
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VP/Other Executive

Other Observations & Comments

There are many groups in our organization that the product is working well for. The product is user...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The product is not perfect with some of the workflows, but it is pretty good. MyChart has been super...

Dec 2022
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VP/Other Executive

Service and Support

The vendor does a really nice job of sending out memos and information about upcoming upgrades or...

Dec 2022
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VP/Other Executive

Future Outlook

The more we learn and the longer we are on the product, the better things will get for us.

Dec 2022
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VP/Other Executive

Other Observations & Comments

We have access to our counterparts at our host's organization, and they are responsive. But our...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

We don’t have reports for any external things so that we can navigate new patients or do anything...

Dec 2022
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VP/Other Executive

Implementation and Training

In any IT implementation, there are always hiccups, and we anticipate that there are going to be...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

We are not able to build out work queues and workflows based on our clinical needs. We are very...

Dec 2022
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VP/Other Executive

Relationship

Our host’s team was reluctant to go back to Epic directly, and we don't contact Epic directly. Our...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

As far as customization goes, we were often told in the beginning that if we wanted to customize or...

Dec 2022
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VP/Other Executive

Service and Support

We were hoping we could do customization, but now we are out of at-the-elbow support. We wanted to...

Dec 2022
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Manager

Lessons Learned

The product is not a good product at all for our specialty. Another product is 10 times better. I...

Dec 2022
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Manager

Implementation and Training

We went live during COVID-19, and the go-live was a disaster. Our host didn't send people out...

Dec 2022
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Manager

Service and Support

The system is very cumbersome. It is not user friendly. Our host's support team is slow and not...

Dec 2022
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Manager

Functionality and Upgrades

Epic has been working on things for ten years, and it takes one to two years to get tiny little...

Dec 2022
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Analyst/Coordinator

Relationship

Epic is always making things better, and we always have new suggestions for things they could do....

Dec 2022
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VP/Other Executive

Lessons Learned

There is a learning curve for the product, and it takes time to learn to use the product for sure....

Dec 2022
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CIO

Functionality and Upgrades

There is a good bit of flexibility in the product and how it uses multiple work queues. We are more...

Dec 2022
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VP/Other Executive

Relationship

We get a lot of support from our host, and they provide us with many benefits to help our cause.

Dec 2022
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VP/Other Executive

Implementation and Training

Most of the changes the host makes don't really apply to us. I don't like that our receptionist has...

Dec 2022
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CIO

Implementation and Training

The upgrade process and the upgrades made to Epic's system have been fine, but the implementation...

Dec 2022
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CIO

Service and Support

Nobody at our host facility ever asks what our future needs are and how they can help meet them. We...

Dec 2022
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Physician

Implementation and Training

Epic only gives us the product, and we have to make our own training. We don't get training; we only...

Dec 2022
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Physician

Functionality and Upgrades

When Epic pushes out upgrades, they don't do enough testing, and things are often broken during the...

Dec 2022
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Manager

Relationship

Epic reaches out and gets things fixed by addressing them proactively through our host site. When...

Nov 2022
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Manager

Functionality and Upgrades

I like that the system is fairly intuitive as far as EMRs go. It is not usually hard to find what we...

Nov 2022
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Manager

Other Observations & Comments

Integration with Epic's system is very difficult because of security reasons. There are a lot of...

Nov 2022
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Manager

Functionality and Upgrades

Epic has a great product, but I wish there were more things we could perform, such as...

Nov 2022
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Director

Functionality and Upgrades

Our coders have had a lot less in their buckets since we moved to Epic's system. The solution has a...

Nov 2022
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Director

Other Observations & Comments

A lot of multispecialty ambulatory things can cause struggles when it comes to EMRs, but we don't...

Nov 2022
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Director

Functionality and Upgrades

Before an upgrade, our host site gives us materials and upgrade information from Epic. However, that...

Nov 2022
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Director

Implementation and Training

Our host site's initial training was really good, but their ongoing training hasn't been as good. If...

Nov 2022
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Director

Relationship

Our host site's delivery of new technology is slightly late sometimes. It is a little slower than we...

Nov 2022
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Manager

Interfacing and Integration

Interfaces with EKG machines or ultrasounds have to be built separately and require a considerable...

Nov 2022
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Director

Relationship

We have a person at Epic who we can contact directly. That person is always responsive.

Nov 2022
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Manager

Functionality and Upgrades

We often wait for changes that our team could probably do pretty quickly, such as changing...

Nov 2022
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Director

Functionality and Upgrades

We don't know how to attach all of our documents to electronic messages in the system. We have asked...

Nov 2022
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Director

Functionality and Upgrades

It can sometimes be a struggle for us to pull all of the data that we need from the system into our...

Nov 2022
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Manager

Interfacing and Integration

Community Connect EpicCare Ambulatory EMR is an excellent tool that we probably wouldn’t have been...

Nov 2022
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Manager

Relationship

Epic keeps all of their promises, but the time frame may not fit into the original time frame that...

Nov 2022
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Manager

Other Observations & Comments

We seem to be a pretty needy department, so we are always asking for more functionality that our end...

Nov 2022
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Manager

Other Observations & Comments

The users that have utilized Epic's system previously have no problems using it. For users who are...

Nov 2022
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Manager

Relationship

I feel that we have great support from the host, and I have a good relationship with our host....

Nov 2022
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Manager

Functionality and Upgrades

We had another EMR before this one, and we had some nuances within that system that we miss. As...

Nov 2022
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Manager

Functionality and Upgrades

The product allows us to connect and see who the patients and providers are and notes and things...

Nov 2022
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CMO

ROI / Cost

Our host nickel-and-dimes us for everything. The amount of money we are paying is much higher than...

Nov 2022
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CMO

Functionality and Upgrades

Community Connect has been a huge letdown. We thought that Epic's system was the premier product,...

Nov 2022
||
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CMO

Interfacing and Integration

The integration and the transfer of data have been extremely poor. One big reason that we decided to...

Nov 2022
||
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CMO

Relationship

The Community Connect system has been a big problem for the providers. The solution has made it...

Nov 2022
||
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CMO

Functionality and Upgrades

If I go to the hospital, I don't have the preop navigator button, so I can't place case requests for...

Nov 2022
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CMO

Relationship

My billing people gave our host tons of data around our billing process. All that data was taken,...

Nov 2022
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CMO

Service and Support

We put in tickets, and they are open for months and months. People have given up and would like to...

Nov 2022
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CMO

Functionality and Upgrades

The system has the capabilities, but the build has not been done properly. For example, in primary...

Nov 2022
||
(0)
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 or  to see details.

CMO

Relationship

We have access, but it is not getting us anywhere. We have partners. We know who our Community...

Nov 2022
||
(0)
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 or  to see details.

Physician

Interfacing and Integration

We would like to see more robust EMR builds so that we can have messaging or modes of communication...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

We intend to use Epic's software in the future. A lot of our doctors are complaining because the...

Nov 2022
||
(0)
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 or  to see details.

Physician

Service and Support

Our tangible outcomes have gone down because of decreased function and because we have no authority...

Nov 2022
||
(0)
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 or  to see details.

Physician

Functionality and Upgrades

The most valuable part of using Epic's software is the Community Connect program. Through that...

Nov 2022
||
(0)
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 or  to see details.

CFO

Relationship

I don't know all of the reports that are available in the system. When I ask our host site...

Nov 2022
||
(0)
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 or  to see details.

CFO

Implementation and Training

I once participated in one of our host site's training sessions and asked the trainer a simple...

Nov 2022
||
(0)
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 or  to see details.

CFO

Relationship

There are some things that we would like to see from our host site in the future. One of those...

Nov 2022
||
(0)
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 or  to see details.

CFO

Relationship

It would be a complete exaggeration to say that things started off well with our host site. We...

Nov 2022
||
(0)
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 or  to see details.

CFO

Service and Support

Our host site has a fixed number of staff members, so when we need them to do something quickly,...

Nov 2022
||
(0)
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 or  to see details.

CFO

Lessons Learned

We don't have full access to some of the solution's features because we are a Community Connect...

Nov 2022
||
(0)
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CFO

ROI / Cost

Our host site charges us for a lot of things that we don't think they should charge us for, but we...

Nov 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We would change things in the system if we could. I can’t stand it when there are upgrades because...

Nov 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

Our host does offer training for the Epic system on anything that we need. They are there for that,...

Nov 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

The EMR works the way that we were told it would work, but I don’t know that we like it. I wish that...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

Things are never going to change; we are always going to use the Epic system. Once someone is on an...

Nov 2022
||
(0)
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 or  to see details.

Manager

Lessons Learned

Understanding how our facility was different from a typical facility environment was challenging....

Nov 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

The experience was really great because we had a positive relationship with our host. Additionally,...

Nov 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We absolutely love Community Connect EpicCare Ambulatory EMR. We continuously grow and learn. The...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship

Even though there is a learning curve for our inner workings and building the program, our host is...

Nov 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The challenge of our ability to make changes is that we are quite often just told what is happening...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

I like the sharing of information between practices through Community Connect. The drop-down menu...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Implementation and Training

Epic’s training is lackluster at best. There are tons and tons of classes, but it is a super big...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Other Observations & Comments

We have some trouble with our lab orders in the system. It can get a bit sloppy between procedures...

Oct 2022
||
(0)
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CEO/President

Service and Support

Epic’s people who answer the phone are great. They try to help us the best they can.

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

Training and reporting are problem areas with Epic. I don’t have a lot of ability to run reports any...

Oct 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

First and foremost, what we need from our host is better reporting and dashboard training. They also...

Oct 2022
||
(0)
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Director

Service and Support

Our host’s IT people are great. They do the best that they are allowed to do, but our host’s legal...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

We have absolutely no executive support anymore. We have access to our counterparts, but we only get...

Oct 2022
||
(0)
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 or  to see details.

Director

ROI / Cost

Our host is very reasonable with their monthly fees as long as what we want is in standard operating...

Oct 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Our host rolled out Epic Telehealth but said they couldn’t give it to us. They couldn't even give us...

Oct 2022
||
(0)
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 or  to see details.

Director

Service and Support

Our host will close support tickets that we don’t know about, and then they work on the tickets...

Oct 2022
||
(0)
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 or  to see details.

Director

Lessons Learned

When I talk to people about Community Connect, I am very frank, and none of those people have chosen...

Oct 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I probably would like Community Connect EpicCare Ambulatory EMR if I could control the build of it....

Oct 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The things that stand out most about Epic are the transparency of their patient record and the...

Oct 2022
||
(0)
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 or  to see details.

CIO

Interfacing and Integration

The product provides fully integrated solution trades with other organizations that are using the...

Oct 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

The system has been pretty good. The only issue has been the limited number of providers that are on...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Future Outlook

I would be very encouraging if a peer or friend was considering partnering with our host to use the...

Oct 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

In the product, there are too many ways to do the same thing. The system needs to be streamlined and...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

The relationship between our host and us feels like we are stepsisters. We used to have regular...

Oct 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

The training on the system was very vague. There weren’t any screenshots, and we weren’t given...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish our host would ask us more things about what is useful, what is not useful, or what we wish...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We just work with the Community Connect providers. They don't realize what they have gotten into. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

When our administrator looked at this program when we were trying to decide which way to go, there...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has all the functionality that we need, and being on the Community Connect system is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I don't know why we scan a bunch of different IDs in the product. There should be a hard stop in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our host has been good to me. I always get a fast response when I put a ticket in.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training was crazy, and there were issues that could have been prevented. We received a lot of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

There are things that we were led to believe by our host that didn't come to fruition, like rollouts...

Oct 2022
||
(0)
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 or  to see details.

CEO/President

Service and Support

When our host sends an upgrade, we are given a warning that it is going to happen. We are in contact...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

It is sometimes hard to understand why some upgrades are made. The Epic upgrades seem to move...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We have phone, text, and email access to our host’s support people, and they respond fairly quickly....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have to go through a lot of different hoops to be able to get support.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

At a high level, things are going very well. We have a very good relationship with our host; we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don't do a lot of customizations that our host doesn't do themselves, but if we have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We do our own training, but I am highly satisfied with the training. If somebody at our institution...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have been through a few upgrades, and our host gives us plenty of notice. They tell us what has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

When we first started with Epic, the host told us that we could customize things but that if we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The things that need to change are not in our host’s ballpark. The things that need to change are in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

I would really like Epic to make an iPad compatible with their remote-access product. The iPad used...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

When we brought in Epic's system, we needed more staff because the product was so complicated....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I don't get a lot of executive involvement, but I don't need it, so I am satisfied with the level of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Our host has excellent service. They are very responsive. The only thing I want from our host would...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Lessons Learned

We have an instance of the Community Connect system at a couple of sites, and they are working out...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Interfacing and Integration

We have had some success with Epic’s data-sharing ability with other Epic instances in our state. I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a great relationship with and receive great support from our Community Connect host. Our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works great. We don't have that many issues. The product is easy to use, and we are very...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

Community Connect is a necessary evil, and our host goes along with it, and we have to go with what...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

I wouldn’t buy Community Connect again because I don't want to buy it now. One of my big complaints...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I am not trying to be nasty, but I don’t think our host knows what they have gotten themselves into...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Epic's system is a great moneymaker for the host entity. I can't change any workability or...

Aug 2022
||
(0)
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 or  to see details.

Physician

Service and Support

We are lucky if our host responds in a helpful way to any of the tickets that we put in. I think...

Aug 2022
||
(0)
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 or  to see details.

Physician

Technology

Community Connect is not meeting our needs. We have to rely on our own workarounds because things...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product is big and clunky instead of sleek and efficient. We should be getting workability and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Our host is mainly putting out fires daily, and we can't sit down to have a talk about statistics...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

There is no ongoing training. I saw the initial training for our new batch of staff members, and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think that Epic's system makes our physicians' charting a whole lot faster. There are some really...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don't do a whole lot of work directly with Epic. but the work I have done with them has been...

Aug 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Before, when we tried to cancel or delete a check-in or recall in Epic's system, there was an extra...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our Community Connect host has actually improved quite a bit in their training and implementation services....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a few direct contacts for Community Connect who are fantastic, and they always stay on top...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

If we need additional training for any changes, our Community Connect host partners with us and is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is easy to use within the limitations of any healthcare software. If we compare any...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our physicians are used to different instances of Epic’s software and different workflows in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our Community Connect host is doing a fabulous job in meeting our needs. One thing they could do...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The dashboard could be better. I am used to seeing live Epic dashboards, but we are set up so that a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I see our partnership continuing to grow and become even stronger. Our Community Connect host does...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Once things were set up, we didn't really change things, but we didn't realize that when we would...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

When we were provided with materials for an upgrade and information on what was changing with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We use an outside vendor to process a lot of our data, and then we have to manually import that data...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

If someone were to ask me how things have been with Community Connect, I would give them my honest...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic tries to keep their product looking and feeling a little different than their competitor's...

Aug 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We really like the system because our host also uses Epic's system, and our physicians only have one...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support from our host is excellent. Epic has trained our host well because our host will drop...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The system is very clearly meant for hospitals and is not well scaled for private practices,...

Aug 2022
||
(0)
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 or  to see details.

CEO/President

Interfacing and Integration

Being able to see what is going on with clinics outside of ours is really helpful. That is a huge...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

A while ago, we went into the market to determine whether we wanted to replace our old EMR. We...

Jul 2022
||
(0)
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 or  to see details.

CMO

Relationship

Epic's executives are extremely involved in developing the system for large healthcare...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

Epic has a community-generated data platform called Cosmos that gathers data from all of the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

We work with a team from our host site, and we have a good relationship with our host site. Our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

Our relationship manager and our host site's team members are very busy. Our host site adds new...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

Epic has a great product that offers a lot of features that are better than our legacy EMR's...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Other Observations & Comments

Every time we have a meeting with our BFF, our Community Connect team is with us. We aren't sure...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

We aren't unhappy, but there are some things that would make our experience with the system better....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Implementation and Training

There was a significant issue with the way that our staff members were educated on referrals. That...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

Our host site has a ticket system that we are supposed to use. However, that system is based on our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I know who I need to talk to at the host if I have issues. We are very well supported by our counterparts....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our host was really good about getting us ready for an upgrade, and they have been fairly proactive....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic’s system meets a lot of our needs, but we are not leveraging the system to its full ability. We...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Because our host has been on Epic’s system for so long, I don’t know whether they always use best...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our frustrations with the implementation were because of our Community Connect partner. And I know...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don’t get executive involvement from Epic or direct access to Epic's executives at all. The only...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Other hospitals in our health system were already using Epic’s system, so we switched to Epic's...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost

With the new workflows and functionalities, we are capturing more charges within all the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We can reach out to the host, and they will get us answers. If the host can't answer our question...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The host is always looking ahead to improve their processes.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I would tell anyone considering going with our Community Connect host to not do it, especially if...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation was a struggle. Our Community Connect host did not provide meaningful training or...

Jun 2022
||
(0)
 Thank you