Community Connect EpicCare Ambulatory EMR
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Subject Expert
Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
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User Commentary

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Manager

We don't really do any ongoing training. Once a user is trained, they are trained.

Jun 2022
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Manager

I like that we can have control over our own faxes that come in. I like that we get to sweep those...

Jun 2022
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Manager

The Community Connect EMR doesn't completely meet the needs of our whole organization. We can't get...

Jun 2022
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Manager

Our host’s support team is available, and our host has a help desk. The support team is readily...

Jun 2022
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Manager

I would buy from Epic again, but I would not buy the Community Connect version of their software. I...

Jun 2022
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Analyst/Coordinator

With the new workflows and functionalities, we are capturing more charges within all the...

Jun 2022
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Analyst/Coordinator

We can reach out to the host, and they will get us answers. If the host can't answer our question...

Jun 2022
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Analyst/Coordinator

The host is always looking ahead to improve their processes.

Jun 2022
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Director

I would tell anyone considering going with our Community Connect host to not do it, especially if...

Jun 2022
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Director

Our implementation was a struggle. Our Community Connect host did not provide meaningful training or...

Jun 2022
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Director

The reporting rollout was horrific, and it was a fight to try to get any type of data. We were...

Jun 2022
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Manager

Epic's product is great. It is an advantage for patients to have only one chart. That helps with...

Jun 2022
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Manager

Epic revolves around the inpatient area. They have things for the outpatient area, but they could...

Jun 2022
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Manager

As a Community Connect partner, we have had some growing pains. There have been some times when we...

Jun 2022
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CFO

We desperately need the module for interfacing with an independent review organization. That would...

Jun 2022
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CFO

We have been trying to get information from our host on what kind of add-ons are available so that...

Jun 2022
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CFO

We have access to our counterparts, but the players keep changing, so there is no consistency. If...

Jun 2022
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CFO

We need the system to work how we need it to work, to give us the options we need, and to get things...

Jun 2022
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CFO

Our problem is with our host, not Epic. We don’t have specific problems with Epic. We know what Epic...

Jun 2022
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CFO

We had to pay a lot of money to bring in a third-party consultant for several months to help us with...

Jun 2022
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CFO

It is unfortunately part of our long-term plans to stay with our Community Connect host because we...

Jun 2022
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CFO

The upgrades seem to be smooth. There are hiccups here and there, but our host takes care of things.

Jun 2022
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Manager

I think over the last couple of years the population health system has really improved on getting...

Jun 2022
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Manager

I would like to see a better occupational health program from Epic. We have to do a lot of manual...

Jun 2022
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CIO

The product revolutionized the practice of medicine for us. For example, with our previous product,...

Jun 2022
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CIO

We are using our host’s version of MyChart, which is miles above Epic's native MyChart. There are...

Jun 2022
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CIO

Our executives meet with our host’s executives regularly.

Jun 2022
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CIO

We didn't even make it to the valley of despair during the product’s implementation. We just made it...

Jun 2022
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CIO

When we went live with our previous EMR, the vendor sent a few people for a few days. We also...

Jun 2022
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Analyst/Coordinator

The Monday after an upgrade is pretty painful because things happen that we didn't know were going...

May 2022
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Analyst/Coordinator

We don’t get a lot of ongoing training from the host. Physicians and nurses have the opportunity for...

May 2022
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Analyst/Coordinator

On the billing side, we are usually the ones who find problems before the host does. Then, the host...

May 2022
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Analyst/Coordinator

I am fine with calling anyone from the host. We have to use their ticket system, and we don’t like...

May 2022
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Analyst/Coordinator

Making changes to the system is a hard process. We might get there, but the process is not as easy...

May 2022
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Analyst/Coordinator

One challenge with the product is the security aspect. I understand the need for security, but...

May 2022
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Analyst/Coordinator

The host keeps their promises as best as they understand them. There have been things we have had...

May 2022
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Analyst/Coordinator

Initially, we had routine telephone calls set up for the affiliates. Sometimes, we feel like the...

May 2022
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Analyst/Coordinator

The product works better in some areas than others. The charge entry part of the product is working...

May 2022
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Analyst/Coordinator

Our previous practice management product worked really well, and we were a bit spoiled by that...

May 2022
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Analyst/Coordinator

When we first started with Community Connect, everything seemed broken. We had to get a lot fixed,...

May 2022
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Director

Our host site could beef up their testing and sandbox environments. That would allow us to test...

May 2022
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Director

We can't shy away from the price that we pay for the product. We feel like we are buying a Maserati...

May 2022
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Director

Our host site hasn't kept all of their promises, but they are working on that. There are many layers...

May 2022
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Director

We don't rely on our host site to do specific training. We rely on them to provide us with written...

May 2022
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Director

We have a really good integration with our host site on multiple levels. We have received excellent...

May 2022
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Director

There are some aspects of the product that our providers don't like. Some providers try to bend...

May 2022
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Director

The system is intentionally designed from a security standpoint to only be accessible to providers....

May 2022
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Director

My analytics team works very well with our host site's analytics team. We are pretty...

May 2022
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(0)
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Director

Community Connect is a growing business model for Epic. Epic needs to understand a site's needs as...

May 2022
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Director

It is a challenge for us to find people from our host site who can solve our problems. That process...

May 2022
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Director

Our host site needs to be more open to our ideas. That is a struggle because we have a culture clash...

May 2022
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Director

We have a contact from our host site who is available to us, but we feel like they are on a...

May 2022
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Director

Third-party applications are a big struggle for us. We have different systems than our host...

May 2022
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Director

Our host site keeps their promises 90% of the time. I don't think that anyone is perfect, but it...

May 2022
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Director

Our host site will charge us for every little thing. We are only using a portion of the modules that...

May 2022
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VP/Other Executive

We can't make any changes to the system. We have to request changes, and that is a mixed bag. We...

Mar 2022
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VP/Other Executive

The IT people who support us are excellent. They step in and help us a lot. However, our host has a...

Mar 2022
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VP/Other Executive

Epic's system is wonderful, and we have great functionality. The system is better than what we had...

Mar 2022
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VP/Other Executive

The process for running the reports is very complicated for what we need. Our revenue cycle people...

Mar 2022
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VP/Other Executive

The dashboards are great; we can customize how we view things. The main issue with our host is their...

Mar 2022
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VP/Other Executive

Our host doesn't charge us for everything. We have to pay for some things, but generally, the...

Mar 2022
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VP/Other Executive

Our project manager is top notch. They are very responsive. They help us turn tickets in, they...

Mar 2022
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VP/Other Executive

Some functionalities aren't available in our system yet. We also have workflow issues, and we have...

Mar 2022
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Manager

Our Community Connect host is doing okay and keeps promises, although they don’t make many. The...

Mar 2022
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Manager

From the clinical side, we would like to have more ability to make changes for our organization. We...

Mar 2022
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Manager

Our experience with the solution has been very good. The system isn't super user friendly, but our...

Mar 2022
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Manager

We have access to see another organization's Epic system as well as our host’s Epic system, and...

Mar 2022
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Manager

As with anything, implementation is always rough in the beginning, and there are glitches to work...

Mar 2022
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Manager

Our host doesn't tell us what their plans are. When upgrades come out, we get only an email. Before,...

Mar 2022
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Manager

Getting Epic's system through our host is a lot less expensive per provider than getting Epic's...

Mar 2022
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Manager

The Epic system is fine. We haven't had an issue with making changes, but our host promised us in...

Mar 2022
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Manager

The main change I would like our Community Connect host to make is assigning us a contact person...

Mar 2022
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Manager

Our host has outsourced support, and we can never get help easily. That is very frustrating. We call...

Mar 2022
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Manager

The product is easy for providers and staff to use. If people know the right information, they can...

Mar 2022
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Manager

We used to be able to generate our own financial reports through the Epic system, but our host has...

Mar 2022
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(0)
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Manager

I like that many other health systems use Epic's products. The integration between health systems...

Mar 2022
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Manager

Some parts of the product must be streamlined because there are so many ways to do some things....

Mar 2022
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Manager

Our host should allow integration with other companies or vendors. We would like to be able to...

Mar 2022
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Director

Generally, if we are working on a project and have operational questions outside of the IT piece,...

Mar 2022
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Director

The implementation of upgrades could be improved with more communication and communication further ahead....

Mar 2022
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Director

We work with some facilities that are also on Epic's system, but it seems like there is still too...

Mar 2022
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Director

I would like more on-demand training, such as online training. We would like the training to be more...

Mar 2022
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Manager

The host’s help desk is really good, and I have used the Epic user website to find information to...

Mar 2022
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Manager

I don't speak with anybody at Epic directly because everything is funneled through our host site....

Mar 2022
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Manager

The most important thing for our host to work on is supporting the physicians in giving good patient...

Mar 2022
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Manager

Our business is centered around making appointments to bring people in the door. The functionality...

Mar 2022
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Manager

The host needs to do more work organizing their discovery phase and structuring their decisions...

Mar 2022
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(0)
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Manager

The Epic solution is doing all right on some things but needs some improvement on some other things....

Mar 2022
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Manager

We have had some outside vendor issues. In terms of transcribing incoming referrals, some parts of...

Mar 2022
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Manager

The contract wasn't done very well, so we are getting charged for some simple things, but there are...

Mar 2022
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Manager

We get training on Community Connect, but we don’t get trained on the workflows. The training is...

Mar 2022
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Manager

There are a lot of billing workflows that are manual with Epic’s EMR that weren't manual with the...

Mar 2022
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Manager

It would be nice if Epic played more of a role around making some consistency for Epic users in our...

Mar 2022
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Manager

As users get used to the EMR a little more, they enjoy it. I thought the product would be a bit more...

Mar 2022
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Nurse

If some of the tools for the inpatient side were more interchangeable with the ambulatory side or...

Mar 2022
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Nurse

Our account manager from the host site does a phenomenal job of trying to help us and promote our...

Mar 2022
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Nurse

The providers on the ambulatory side say that there are more clicks required in the system than...

Mar 2022
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Manager

One of the nice things about Epic's system is that it looks the same across the board for the most...

Mar 2022
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Manager

Our Community Connect host is proactive in that they have regular meetings with all our departments...

Mar 2022
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CEO/President

Epic's system is easy to use. Sometimes we run into obstacles because we are part of a health...

Mar 2022
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CEO/President

I need a couple of different interfaces that I don’t have yet. That makes things a little...

Mar 2022
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CEO/President

The Community Connect support team is great. They go above and beyond. The support team drives...

Mar 2022
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CEO/President

Our team from the host has been phenomenal in making sure we have the resources we need to utilize...

Mar 2022
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CEO/President

It would be nice to be able to deactivate certain codes in the system so that reimbursements don't...

Mar 2022
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CEO/President

Some of Epic's systems can upload detailed information from the patient reporting results and...

Mar 2022
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Manager

When I call or email a ticket to the help desk people, they call me right away. If they have to...

Feb 2022
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Manager

We can see Care Everywhere in encounters, but I wish we could get the imaging uploaded in the system...

Feb 2022
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Manager

The service is definitely proactive because we get informed through email or through the Epic...

Feb 2022
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Manager

Our access to the product works just fine. I like the product more now because Care Everywhere lets...

Feb 2022
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Manager

The patient can communicate with us through MyChart, and we can reply. I hope the Community Connect...

Feb 2022
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Manager

The trainers are amazing. I am very hands on, so whatever they tell me, I get it right away, and I...

Feb 2022
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Manager

I don't think anything will change too drastically about the system to the point where I will not...

Feb 2022
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CFO

The transition to the Community Connect system was very smooth. We all did a good job of making sure...

Feb 2022
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CFO

As the system gets bigger and more robust, the host has to be mindful of each individual's needs as...

Feb 2022
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CFO

Our host site could improve on communication and collaboration. We have to find a better way for...

Feb 2022
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CFO

We have loose access to our host peers. We definitely wish there were more collaboration in that...

Feb 2022
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CFO

We do have a primary contact at our host site, and they do a fantastic job. It is extremely...

Feb 2022
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CFO

We have a strong team of in-house analysts that support our reporting needs. If we didn't have that,...

Feb 2022
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Manager

Our entire organization switched to Epic's systems. Community Connect EpicCare Ambulatory EMR was...

Jan 2022
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Manager

With the product, we have better access to patients' medical records if those patients' other...

Jan 2022
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Manager

Epic's training was terrible. We spent two days with the vendor's trainer. After that, we developed...

Jan 2022
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Manager

The original go-live was not pleasant. We get so little of the information that we need. We are...

Jan 2022
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Manager

I have seen a lot of demos for other software. If we can control the system's environment, we can...

Jan 2022
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Physician

We like the fact that the product is connected to the local community hospital that our referring...

Jan 2022
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Manager

Our host's productivity and support have not been very great. We spend a lot of time researching our...

Jan 2022
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Manager

We signed up for an item that will be mandatory for us, but we don’t want it. The item doesn’t work...

Jan 2022
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Manager

I can’t say that our operational leaders have access to their counterparts at our host or that our...

Jan 2022
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Manager

Previously, our account manager was not a great person. Our current account manager does a bang-up...

Jan 2022
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Physician

We like the low downtime. The system is fairly reliable. We also like ePrescribing because it is...

Jan 2022
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Physician

I can imagine better workflow solutions and ease of use. There are several frustrations that I just...

Jan 2022
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Physician

There isn’t a specific module for our specialty. There are at least a few things that the solution...

Jan 2022
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Physician

It has always seemed a little crazy that we really do have to reinvent the wheel with the system for...

Jan 2022
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Manager

The host doesn't see our relationship as a partnership. Our organization is unable to sit on any...

Jan 2022
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Manager

As a Community Connect partner, we get things last. There may be technology that is out there,...

Jan 2022
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Manager

Sometimes we have a rocky relationship with our host in terms of communicating things. Our host has...

Jan 2022
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Manager

The product itself can be fabulous, but the restrictions with our host limit our ability to say how...

Jan 2022
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Director

The ease of use could be improved with more personalization training sessions and some follow-up...

Jan 2022
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Director

I feel like our host site’s leadership is pretty connected with us. We have regular meetings, and I...

Jan 2022
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(0)
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Director

Our host site needs to be more forthcoming with information. They should ask us first or get the...

Jan 2022
||
(0)
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Director

The software works really well. We can get a lot of data out of it. We can document it really well....

Jan 2022
||
(0)
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Director

We had a couple of unexpected costs. There are unexpected gaps in software filled by other...

Jan 2022
||
(0)
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Director

We pretty much knew what we were getting into when we bought the solution. Epic explained the system...

Jan 2022
||
(0)
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Director

Epic does really well with training on the platform in terms of the things the receptionists use,...

Jan 2022
||
(0)
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Analyst/Coordinator

The implementation needs work. Epic could work on educating certified people better because the...

Dec 2021
||
(0)
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Analyst/Coordinator

I get proactive emails from Epic ahead of time when anything is going on.

Dec 2021
||
(0)
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Analyst/Coordinator

Epic does a really good job with the product; the product is pretty cool.

Dec 2021
||
(0)
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VP/Other Executive

We have generally had a very friendly experience with our host site. Everyone that we have...

Dec 2021
||
(0)
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VP/Other Executive

The solution is a great product, and we like that we have a shared record with our hospital system....

Dec 2021
||
(0)
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VP/Other Executive

We really enjoyed the customization options that we have in the product. We like that individual...

Dec 2021
||
(0)
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VP/Other Executive

As an ambulatory site, we sometimes find that the product is very hospital focused. That can be a...

Dec 2021
||
(0)
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Manager

Our main challenges with the solution are with scheduling and documentation. Our workflows and the...

Dec 2021
||
(0)
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Manager

We need more training on how to use the solution. In theory, our training is up to us. But we don't...

Dec 2021
||
(0)
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Manager

Our host organization has a great hub for the solution that has worked well for us. They are very...

Dec 2021
||
(0)
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Manager

It would be nice to communicate directly with Epic to see how certain modules and customization...

Dec 2021
||
(0)
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Manager

The solution isn't doing what it is supposed to do. It isn't working with the workflows from our...

Dec 2021
||
(0)
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Director

A change that would have the biggest impact would probably be allowing us to do more training...

Dec 2021
||
(0)
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Director

Our contact at the host site is very open and collaborative. For the most part, our experience...

Dec 2021
||
(0)
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Director

The big challenge from a clinician standpoint is to have something that is more user friendly in the...

Dec 2021
||
(0)
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Director

Among the partners, the integration has done very well. But Epic does limit communication outside of...

Dec 2021
||
(0)
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Director

I definitely would recommend getting Community Connect through our host to someone in the area. It...

Dec 2021
||
(0)
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Manager

The solution is meeting our needs, but it isn't as customizable as we had hoped that it would be. We...

Dec 2021
||
(0)
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Manager

Our host site didn't have enough qualified staff members to answer our questions when they trained...

Dec 2021
||
(0)
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Manager

We rarely get a heads up on things from our host site. We usually have to call them to figure out...

Dec 2021
||
(0)
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Manager

I would recommend that others who are interested in the product ask for more support from their host...

Dec 2021
||
(0)
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Manager

After our implementation, we found out that our organization didn't have the ability to make changes...

Dec 2021
||
(0)
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Manager

We have an excellent working relationship with our primary contact from our host site. Their...

Dec 2021
||
(0)
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Manager

We have had some growing pains with moving to the solution. When we switch over to an EHR, it is a...

Dec 2021
||
(0)
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Manager

It is hard to get everything ironed out in the system because the system is so massive. We have had...

Dec 2021
||
(0)
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Manager

I don't think that our doctors have any issues with the solution. We use it as a closed system. Our...

Dec 2021
||
(0)
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Manager

I am a big supporter of Epic, and I love the Community Connect program. Anyone who has experience...

Dec 2021
||
(0)
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Manager

When we switched to a new EMR, we wanted an all-in-one solution that would make things easier for...

Dec 2021
||
(0)
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Manager

We could use a little more training in addition to our host site's initial training. I reached out...

Nov 2021
||
(0)
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Manager

We have a few open tickets, but nobody from our host site has gotten back to us. I don't think that...

Nov 2021
||
(0)
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Manager

I don't want to say anything negative about my account representative, but sometimes we can get...

Nov 2021
||
(0)
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Manager

One of our reports stopped working out of nowhere after an update, and I had to start it all over...

Nov 2021
||
(0)
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Director

Epic has a lot of work to do on the professional billing part of the software. The professional...

Nov 2021
||
(0)
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Director

From a functionality perspective, we would like the physician billing functionality to be more than...

Nov 2021
||
(0)
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Director

The physician billing functionality needs to be updated. I want to see more data. If I don't have...

Nov 2021
||
(0)
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Nurse

The flowsheet for charting and navigators needs to have a better connector in Community Connect....

Nov 2021
||
(0)
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Nurse

If someone asked me about best practices working with Community Connect, I would tell them to...

Nov 2021
||
(0)
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Nurse

What Epic does well is their software functions with our sponsoring hospital very well in terms of...

Nov 2021
||
(0)
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Manager

We went to the Epic system from paper charts, so the connectivity is a huge leap for us. With lab...

Nov 2021
||
(0)
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Manager

The vendor needs to focus on the ease of use for providers. It would be great if the screen flashed...

Nov 2021
||
(0)
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Manager

The onboarding process for getting folks access is ridiculously cumbersome and takes up way more of...

Nov 2021
||
(0)
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Manager

Our host has kept all their promises. They got the system up and running. They have made some...

Nov 2021
||
(0)
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Manager

The host needs to continue the implementation process the way it is because it was great. The staff...

Nov 2021
||
(0)
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Manager

In the beginning, the support was very good. Now, it isn't very good. When I call my contact, I get...

Nov 2021
||
(0)
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Manager

We constantly have new people. We get frustrated with updates. We finally get used to some things,...

Nov 2021
||
(0)
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Manager

I have some frustrations with the training because so much of it doesn't apply to what we do, and...

Nov 2021
||
(0)
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Manager

The system was integrated with our speech recognition software, and the integration helped some of...

Nov 2021
||
(0)
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Director

Our partnership with the Community Connect analyst team has vastly improved since we went live. The...

Nov 2021
||
(0)
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Director

We can go to an analyst at our host directly, but I don't think that is appropriate. We strive to...

Nov 2021
||
(0)
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 or  to see details.

Director

We can’t do Crystal reports and other things for BI. Anytime we need a report that isn’t standard in...

Nov 2021
||
(0)
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 or  to see details.

Director

There are a lot of barriers to accessing projects and requests as well as communication about the...

Nov 2021
||
(0)
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 or  to see details.

Director

It would be helpful if our host organization had a team that was more knowledgeable about Community...

Nov 2021
||
(0)
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Director

We have the access that we need to our counterparts at our host organization. I can directly reach...

Nov 2021
||
(0)
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Director

Whenever we talk about a project, our host says that their PMO will have to review it for cost...

Nov 2021
||
(0)
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Director

We are always given plenty of notice prior to any updates. Our host will meet with each team if we...

Nov 2021
||
(0)
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Director

The first thing we tell an organization considering Community Connect is that they probably need to...

Nov 2021
||
(0)
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Director

If our host had analysts who were strictly dedicated to Community Connect members, that would be...

Nov 2021
||
(0)
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 or  to see details.

Director

We like Epic's EMR. Before Epic, we were on an EMR that wasn't very customizable or user friendly....

Nov 2021
||
(0)
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 or  to see details.

Director

Epic's system is absolutely part of our long-term plans. I don’t foresee that we will move away from...

Nov 2021
||
(0)
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 or  to see details.

Director

There are so many different parts and pieces that integrate. It can be difficult to remember where...

Nov 2021
||
(0)
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Director

Our referrals to providers who aren't a part of Epic’s system require a paper process. If we could...

Nov 2021
||
(0)
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Director

The account manager at our sponsor and the support team could improve their responsiveness. We had...

Nov 2021
||
(0)
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Director

We have worked closely with our sponsor on several projects. They have put in a lot of work over the...

Nov 2021
||
(0)
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Manager

We knew Epic before we went to the Community Connect model, so the system's ease of use was good for...

Oct 2021
||
(0)
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 or  to see details.

Manager

There is a certain step in the system, and if everybody could see that step, that would be helpful....

Oct 2021
||
(0)
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 or  to see details.

Manager

Epic is good about being proactive. They send out information all the time. If there is downtime or...

Oct 2021
||
(0)
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 or  to see details.

Manager

Sometimes, executive involvement is a step I have to go to. I try to go to my liaison first, but...

Oct 2021
||
(0)
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Manager

Sometimes, our contact is very good about getting back, and other times, we don't ever hear back and...

Oct 2021
||
(0)
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Manager

We need better communication when it comes to changing things that need to be changed. A lot of...

Oct 2021
||
(0)
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Manager

I am pretty satisfied with our experience other than the turnaround times when we need something...

Oct 2021
||
(0)
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 or  to see details.

Manager

We had a little issue where the host told us we couldn’t do something and we found out later that we...

Oct 2021
||
(0)
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Director

We have unique differences, so there has been a learning curve. Financial analytics has been a...

Oct 2021
||
(0)
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 or  to see details.

Director

I have liked the overall integration with the system. We have been able to bring our partners up,...

Oct 2021
||
(0)
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Director

Provider efficiency is one area we would like Epic to focus on. We try to build the system in a way...

Oct 2021
||
(0)
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VP/Other Executive

Our host’s philosophy is to train the trainer. For instance, with the provider training, the host...

Oct 2021
||
(0)
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VP/Other Executive

Our host recommended sticking to the foundation as much as possible, and any deviation and request...

Oct 2021
||
(0)
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VP/Other Executive

Our lead contact from our host has been with us from the go-live, especially on the ambulatory side....

Oct 2021
||
(0)
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 or  to see details.

VP/Other Executive

We had one encounter with one of Epic's vice presidents prior to COVID-19. The general feeling was...

Oct 2021
||
(0)
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VP/Other Executive

From a quality and reporting standpoint, we thought that as soon as we turned on the Epic system, we...

Oct 2021
||
(0)
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VP/Other Executive

At our organization, we are very used to elbow-to-elbow support, whether we are training providers,...

Oct 2021
||
(0)
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VP/Other Executive

We have frequent meetings with our host’s Epic build team. Sometimes that meeting is more effective...

Oct 2021
||
(0)
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VP/Other Executive

We were supposed to have routine meetings collectively from each organization using our host site...

Oct 2021
||
(0)
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VP/Other Executive

We have had to build almost every report that we have needed from the ground up. It has taken one to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Epic system is a mixed bag. There are many perks of the system that tip it over the edge, so...

Oct 2021
||
(0)
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 or  to see details.

VP/Other Executive

The only thing that would make our experience better is if the host had a dedicated team with more...

Oct 2021
||
(0)
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 or  to see details.

Manager

Each upgrade is initiated by our host site. Epic provides the upgrades, and then each facility...

Oct 2021
||
(0)
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Manager

Our host promised to train everyone as part of the package, but they didn't let our doctors know...

Oct 2021
||
(0)
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Manager

If any special things need to be made for our office, our host won't do those things. But they told...

Oct 2021
||
(0)
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 or  to see details.

Manager

The EMR's functionality is really good and meets our needs. Checking in and out is very good, and...

Oct 2021
||
(0)
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Manager

If the host has someone come on as part of the Community Connect program, the host should treat them...

Oct 2021
||
(0)
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Manager

The customer service for the Community Connect program is a pain point. If someone is in a chart, we...

Oct 2021
||
(0)
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Manager

Our host absolutely does not avoid charging for every little thing. The system is very costly.

Oct 2021
||
(0)
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 or  to see details.

Manager

It took us a long time to adjust to the changes to our EHR. We feel like Epic's EMR is more complex....

Sep 2021
||
(0)
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Manager

Personally, I liked the EHR that we were working with before Epic's system. I wouldn't buy this...

Sep 2021
||
(0)
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Manager

The biggest issues that we have had with training have been with our training schedules. When we...

Sep 2021
||
(0)
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 or  to see details.

Manager

The product was initially implemented during a bad time for us. We did our implementation during the...

Sep 2021
||
(0)
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VP/Other Executive

The vendor is keeping their promises. We have a master service agreement that has different scopes...

Sep 2021
||
(0)
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VP/Other Executive

The vendor does avoid charging for every little thing. A learning piece that other vendors could be...

Sep 2021
||
(0)
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VP/Other Executive

Overall, the vendor was good with the implementation. The training wasn’t a pain point, but there is...

Sep 2021
||
(0)
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VP/Other Executive

Epic is very proprietary, and third-party vendors are often much smaller than Epic. When a third...

Sep 2021
||
(0)
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VP/Other Executive

The system is very reliable. The ease of use could be better. Epic is a little late to the game in...

Sep 2021
||
(0)
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 or  to see details.

VP/Other Executive

We absolutely have vendor executive involvement. We don’t get the CEO on a daily basis, but everyone...

Sep 2021
||
(0)
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VP/Other Executive

There are some horror stories with Epic's Community Connect relationships gone wrong. With any...

Sep 2021
||
(0)
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Manager

We are limited in terms of making changes when we want a view to be different. We have to do...

Sep 2021
||
(0)
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Manager

We have a good liaison that we work with, and we get access to log tickets and call the help desk....

Sep 2021
||
(0)
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Manager

We have complained about the training. Our training is with our host's people, and our Epic system...

Sep 2021
||
(0)
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Manager

The billing works well. In terms of the education on our host's website, it is hard to navigate. Our...

Sep 2021
||
(0)
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Manager

The reporting and analytics are good. The host has education out there so that if we need more help,...

Sep 2021
||
(0)
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Manager

We have the ability to make changes, but not every change would happen tomorrow. The hospital makes...

Sep 2021
||
(0)
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Manager

There are allegiances to the hospital. The hospital does what they can for us, and they have done a...

Sep 2021
||
(0)
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Manager

Epic did a good job with what they are trying to accomplish. I have been really happy with our...

Sep 2021
||
(0)
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Manager

Overall, we are very happy with the solution. We had our concerns about going to a collaborative...

Sep 2021
||
(0)
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 or  to see details.

Manager

We have hit quite a few charges with our Epic host. Epic's solution is much more expensive than our...

Sep 2021
||
(0)
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