Community Connect EpicCare Ambulatory EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Operations
There is stuff that our host site told us they could do, but our idea of how that stuff could be...
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Relationship
Getting support people on the phone for this solution is a struggle, but there is a chat feature...
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Relationship
With every meeting we are in, there are many people from Epic and our host site, and everybody is...
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Loyalty, Relationship, Product
I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...
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Product
We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....
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Loyalty, Product, Value
With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...
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Product
Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...
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Relationship, Product
The Community Connect solution is good. There is a lot more versatility in being able to work with...
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Operations
Our Epic Community Connect host has been amazing. The people are great, but their initial approach...
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Relationship
We have had good service in the past, but our Community Connect host has laid off most of their Epic...
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Product
Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...
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Loyalty, Product
We have been talking about ticket scheduling, which is done via an order, and the order is usually...
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Product
Because our imaging systems are from different vendors than Epic, they are not integrating as well....
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Operations, Product
During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...
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Loyalty
I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...
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Relationship
From an Epic standpoint, where they can improve is the customer relationship management platform...
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Product
Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...
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Relationship, Product
Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...
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Culture
Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...
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Operations
Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...
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Relationship
Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...
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Operations, Value
We either have to learn things ourselves or pay for additional training, and that is not really...
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Product
There are some features we want that we can’t get. For example, we can’t do any customization for...
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Product
Community Connect EpicCare Ambulatory EHR has been great for our providers when it comes to sharing...
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Operations, Product
The reporting has probably been the toughest thing to learn, but we are getting better. There was...
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Product
Community Connect EpicCare Ambulatory EHR is working better for us compared to what we used to have,...
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Product
Epic is the only game in town at this point. They have very successfully cornered the market,...
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Product
The opportunities with Epic are endless in working with a safety net population. The importance of...
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Product
There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...
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Loyalty, Relationship, Product
Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...
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Value
We are still learning the cost model. There have certainly been expenses we didn't plan for. There...
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Relationship, Product
Some unmet needs are certainly around care management and care coordination, especially...
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Relationship
Our host site has meetings directly with Epic’s technical service side, and Epic's service people...
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Value
The product is expensive, but I think that it is well worth the price with all the tangibles and...
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Product
The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...
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Relationship, Operations
Our host site's strong point is hospital billing. A lot of the time, we will look for certain...
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Operations, Product
Users have to do things differently in the system for professional billing, and we have been able to...
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Product
We have had some hiccups where the system has shut down for our remote staff members, and those...
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Loyalty, Relationship
I have noticed a lot of changes from our host site in the recent past, like more communication. I am...
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Operations
Our host didn't have any hands-on training. We pretty much just sat down to do our own training with...
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Value
Switching to Epic's system has saved us money in the long term. We were up to the waist in abstract...
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Relationship
We put in a help ticket, but our IT people say that it takes our host quite a long time to resolve...
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Relationship, Product
There are things that come up when we need to make changes in the system. If we have a provider who...
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Operations, Product
The product is great for people who know what they are doing. There are 25 ways to do one thing, and...
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Product
I like the system. It is different than our previous solution, but if I try to explore Epic's...
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Operations
We had a very difficult time with training for the product. I can't say how many hours we spent...
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Loyalty
Internally, we try to encourage using the system's messaging feature because that feature is pretty...
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Product
When it comes to integration, there is one thing that Epic is lacking, but they are promising it...
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Relationship
We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...
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Relationship, Operations
When we have issues, they are with our host and not with Epic. We don't have direct integration...
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Operations, Product
Epic software is an easy choice when it comes to ease of use because so many people have been...
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Relationship
Epic has a solid help desk, and we have good access to people and very good support.
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Relationship
A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...
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Value
I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...
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Relationship
Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...
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Operations
The training happened through our host, and they only trained us on the product because they said...
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Operations
The training materials that are available, such as the webinars, are all good.
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Product
We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....
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Operations, Product
Epic's system has had a learning curve. At first, I would have said that the system was rough, but...
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Culture, Relationship
I am not sure that we completely understood what the system did and didn't do, so we asked a lot of...
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Value
Sometimes, our Community Connect partner will charge us, but other times, they won't. However, the...
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Relationship, Product
The model that Epic has set up with Community Connect is really flawed because it requires big...
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Value
Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...
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Loyalty, Relationship
My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...
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Product, Value
The product is so overwhelmingly complicated and serves so many different purposes that it is a...
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Product, Value
The product is so complicated and such a massive burden to carry that it is not possible for even...
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Relationship, Value
Epic promises everything, but with the service and changes, for example, they can do things...
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Operations, Product
There is definitely a learning curve and some challenges when using the product.
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Product
We like the ability to share information between different providers and clinics on Community...
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Product, Value
There is a lot of automation in the system. There is more automation in the EHR from a billing...
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Relationship, Operations
Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...
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Relationship
We are part of a Community Connect site, so we are dealing with our host more than we are dealing...
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Product
One of the Community Connect program’s biggest strengths is its ability to connect us with others....
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Relationship
Epic's tool is wonderful; although it is not always user friendly, it is always there to support us....
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Relationship
Our Community Connect host site has been very responsive. They research issues to try to find viable...
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Relationship
Our Community Connect host site has limited resources available to us to correct any issues, so...
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Operations
We struggle to train people on the system. Our people have to be trained through our host site, but...
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Relationship
The support that we get from our host site varies. Sometimes, if our issue is very easy, our host...
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Loyalty, Relationship
Our host site is changing their support model. We have a BFF who we meet with on a regular basis,...
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Relationship
There has been a change in leadership at our host site, and there hasn't been a smooth handoff....
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Product
A lot of organizations in our community use Epic's systems, so we would like to be able to continue...
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Product
We have some issues with the system connecting with some of our existing equipment, and it takes us...
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Product
There are some population health things that we would love to be able to easily do, and we thought...
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Operations
The implementation has been good, but we are still working through a lot of kinks. We have an access...
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Loyalty
I have confidence that the EMR will help us get where we need to go. It has reduced some pain points...
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Relationship
I have never asked our Community Connect host to promise us anything. We set timelines that are...
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Relationship
I love our Community Connect team. They are super helpful and responsive. If I needed something and...
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Relationship
Keeping promises has not been an issue, but our host doesn’t keep timelines 100% of the time. The...
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Operations
Our host site has great initial training, but the ongoing training could be a little more effective...
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Product
There are multiple ways to do the same thing in Epic's product. The product does amazing things, but...
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Relationship, Product
The host is great at delivering new technology to us. Overall, the product very much does what we...
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Product
Epic makes attempts to optimize the workflow in Community Connect EpicCare Ambulatory EMR, and that...
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Relationship, Product
It can take a long time to make improvements in Community Connect EpicCare Ambulatory EMR, but that...
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Product
There is a lot of intrusiveness in the reminders in Community Connect EpicCare Ambulatory EMR. The...
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Product
Our ability to make changes to the product meets about 70%–75% of our needs. The issue is the setup....
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Relationship
We have access to our host's people, but they are not able to help us in a timely manner. We are...
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Relationship, Product
I would like our host to hire somebody who understands our type of organization. There are...
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Culture, Operations, Product
In terms of whether the product works as promoted, it is hard to know how the product works when...
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Relationship
The technical support from the host is limited because the individuals also have multiple other...
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Operations
Our host needs to streamline the process for helping external organizations to integrate within...
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Product
Community Connect EpicCare Ambulatory EMR is a good system. It is very in depth and has some really...
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Product
Community Connect EpicCare Ambulatory EMR can’t integrate with everybody’s specialty, but Epic is...
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Relationship
All of Epic’s support is excellent. If we call the helpline or go online and put in a ticket, the...
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Operations, Product
We had a really big upgrade in Community Connect EpicCare Ambulatory EMR, and I was hearing about...
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Operations, Product
One frustrating thing about Community Connect EpicCare Ambulatory EMR is that when somebody is...
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Operations
Epic’s training is very good. I sometimes feel like the training is overboard, but at least the Epic...
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Product
When we started with Community Connect EpicCare Ambulatory EMR, we were under the impression that it...
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Product
Some of our providers work at different institutions and use different EMRs. All of those providers...
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Product
I like that the product is integrated into our host facility and other facilities so that we can see...
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Product
There are more reports now in the product, but I haven’t used them much. I have grown to like and...
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Relationship, Operations, Product
Sometimes the vendor rolls out upgrades that don’t really help us. I just get a little annoyed when...
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Loyalty, Operations, Product
The documentation in the system is really smooth. We have many physicians using a microphone to...
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Product
We would like to see the system look at the INR. When we have to change medications, we struggle to...
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Relationship
Our host sometimes takes a while to keep their promises, but we make requests that cannot be done,...
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Relationship
Our host’s support is lacking. We have to go through so many layers.
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Operations, Product
Epic has a lot of processes in place before upgrades happen. They do a lot of testing and measure...
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Product
A lot of users are frustrated with Epic's system. They have to make many clicks for a 15-minute visit....
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Product
There is certainly a lot of information in Epic's system. It has better response times than our...
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Product
We have had issues with the EMR's complexity. There are some things we have to do manually that we...
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Relationship, Operations, Product
There is a lot of information on the Epic user website, but I find it overwhelming. It is hard to...
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Product
Several organizations have Epic's software in our area, and our doctors go to a variety of hospitals...
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Relationship
We recently reached out to one of the higher-ups of Epic and got a good response. The Community...
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Relationship
Our host could provide more consistent and timely responses to issues. We have spent a lot of time...
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