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User Commentary

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Physician

We have had a bit of ongoing training, but it could be better. The training is probably adequate for...

Feb 2021
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Physician

The system is getting better at doing things, or maybe people are getting better at using the...

Feb 2021
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Physician

When we were going to the Epic system, I took our main complaints with our previous system and asked...

Feb 2021
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Physician

I have no doubt that the product is good at its core and that it can do what it sets out to do. The...

Feb 2021
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Physician

If we separate the ease of use from the quality, then the ultimate end result is that the job gets...

Feb 2021
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Physician

Beneath the surface, I have no doubt that the system can do what people say it does, but the system...

Feb 2021
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Physician

For a small practice, there is zero chance that I would buy this system again. There are better...

Feb 2021
(0)
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Director

It is hard for Epic to keep their promises to us because we are using Community Connect and have a...

Feb 2021
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Director

We rely on our host site to integrate things. It can sometimes be really hard to get interfaces to...

Feb 2021
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Director

The solution is easy to use once users have learned it, but there is a sharp learning curve. We do...

Feb 2021
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Director

We interact with our host site's executives and directors. We have a pretty good relationship with them....

Feb 2021
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CEO/President

Our host site keeps all of their promises, but sometimes they are slower than I would like. We have...

Feb 2021
(0)
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CEO/President

The trainers our host site brought in during the go-live didn't know the system. The initial...

Feb 2021
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Manager

Our host site has been pretty responsive to our tech support needs. Their ability to support us has...

Feb 2021
(0)
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Manager

Our implementation services have been pretty good. We have certified trainers and a training team...

Feb 2021
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Manager

I can tell that we are a couple of notches down the totem pole as far as our host site's support...

Feb 2021
(0)
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Manager

Overall, the product quality is good. I would give Epic high marks for the system's ease of use. I...

Feb 2021
(0)
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Manager

I enjoy using the system. We are fully integrated with Epic, and I like that. I am very happy with...

Jan 2021
(0)
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Manager

The system's only downfall is that the reporting is not that great. There are certain reports that...

Jan 2021
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Manager

The host site does the rollouts for upgrades. When there is anything new, the host site provides...

Jan 2021
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Manager

When we reach out to the host site for support, the turnaround time is always good.

Jan 2021
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Manager

We have an account manager, but in terms of getting things escalated, I don't know that we would get...

Jan 2021
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Manager

I don’t know what version we are on, but we aren't current. We will be going to Direct Connect. We...

Jan 2021
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Manager

The technology is helpful. We can easily see what is going on with the patient, no matter who is in...

Jan 2021
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Manager

The quality and effectiveness of Epic's implementation services, including recent upgrades, are very...

Oct 2020
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Manager

Epic does a good job of supporting our integration goals. We don't have any problems with Epic at all....

Oct 2020
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Manager

Epic does well with delivering new technology that meets our needs. They always contact me ahead of...

Oct 2020
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Manager

I would tell others who are interested in the product that the product is very easy to navigate....

Oct 2020
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Manager

I don't think our overall satisfaction is going to change over the next 12 months. New updates will...

Oct 2020
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Manager

The management team at our host hospital has given us the help that we need. These individuals have...

Oct 2020
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Manager

We haven't had any thoughts about changing away from this solution. We love the product. The...

Oct 2020
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Manager

With the help desk and the amount of training that we get, Epic makes sure that we know how to use...

Oct 2020
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Manager

The reporting part of the system is lacking. If the reporting part comes up to speed, we will be...

Oct 2020
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Manager

As a company of physicians, we get things last. We are waiting on facilities that are available for...

Oct 2020
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Manager

I haven't seen any upgrades that I consider to be improvements to the program. Our host hospital has...

Oct 2020
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Manager

Our initial training with our host hospital was great. The trainers that our host hospital sent were...

Oct 2020
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Manager

I am sure that Epic's upgrades are an improvement on whatever issue the vendor was presented with,...

Oct 2020
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Manager

We haven't had any contact with our host hospital lately, but this isn't a problem. There have been...

Oct 2020
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Manager

My practice does not have the same modules and screens that the practices at our host hospital have....

Oct 2020
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Manager

No promises were made to us. We were told what we can do on the program, and that is what we do. I...

Oct 2020
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Manager

There are charges related to most things in the system. I can't say that we are charged for every...

Oct 2020
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Manager

Our host hospital requires COVID-19 screenings for every patient. My complaint is that I have no...

Oct 2020
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Manager

I would recommend Epic. Doctors who are not employees of our host organization have access to...

Oct 2020
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Manager

I am still going to be satisfied with this solution at a high level in 12 months. Epic does a lot of...

Oct 2020
(0)
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Manager

I have adjusted to the changes. I would like to be able to schedule my patients for COVID-19...

Oct 2020
(0)
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Manager

I have recommended this product to other practices. So far, these other practices have purchased the...

Oct 2020
(0)
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Director

As Community Connect has grown, the support has slipped. Right now, the support isn't great. Our...

Oct 2020
(0)
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Director

We are probably not being nickel-and-dimed. I think our team negotiated a deal. But I wasn't...

Oct 2020
(0)
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Director

I really have no complaints about the implementation. When we went live, we had a dedicated team of...

Oct 2020
(0)
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Director

The training is poor. It leaves much to be desired. Some of the trainers aren't great. The host does...

Oct 2020
(0)
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Director

I would probably buy the Community Connect system again for the ability to use Care Everywhere to...

Oct 2020
(0)
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Director

The system is not easy to use, and it should be. There need to be fewer steps and clicks. The...

Oct 2020
(0)
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Director

When we reach out to the higher tiers at Epic, they seem to respond, so I would say that we have...

Oct 2020
(0)
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Director

I would recommend Community Connect with the caveat that we need additional support staff. But the...

Oct 2020
(0)
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Director

We have developed a very good rapport with the Epic support team and certain analysts there. When...

Oct 2020
(0)
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Manager

The system works wonderfully. I actually have no complaints about the system supporting our...

Oct 2020
(0)
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CEO/President

Our end users find the system to be very easy to use. The system is pretty functional.

Oct 2020
(0)
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CEO/President

Epic is lacking when it comes to delivering new technology that meets our needs. I would like an...

Oct 2020
(0)
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CEO/President

Our host's ongoing support is wonderful.

Oct 2020
(0)
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CEO/President

My frustration is just that we don't have an all-in-one system. My pros are that the system is easy...

Oct 2020
(0)
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Physician

I think it would be fantastic if the vendor fixed some things that are missing. One issue is with...

Oct 2020
(0)
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Physician

We have a liaison for the leaders at the host site. I feel like Epic does keep their promises to the...

Oct 2020
(0)
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Manager

It is important to make a difference between Epic's system and the Community Connect platform. There...

Oct 2020
(0)
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Manager

There is not a problem with the system's ease of use. It is easy. In the beginning, the system is a...

Oct 2020
(0)
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Manager

I would 100% recommend the Community Connect platform. I don't think that we need to have more than...

Oct 2020
(0)
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Manager

Sometimes, the system is a pain because things just move around, and then I have to look for those...

Oct 2020
(0)
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Manager

I would give our host very high marks for their ongoing support. Our host is very responsive and...

Oct 2020
(0)
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Manager

I recommend the system all the time. We tell people that Epic's system has everything and that the...

Oct 2020
(0)
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Manager

Epic's technology does very well in supporting patient-centered care. Everything is uploaded, so if...

Oct 2020
(0)
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Manager

I want to commend our host for being so hands on. We aren't in the clinic, and we just use the EMR....

Oct 2020
(0)
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CEO/President

The system is not part of our long-term plans. It is difficult for us to bill through Epic's system....

Oct 2020
(0)
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CEO/President

Our host doesn't charge for every little thing. They are pretty good about having a month-to-month...

Oct 2020
(0)
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CEO/President

Our host could improve training by getting to know our needs better. Sometimes, the training is just...

Oct 2020
(0)
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CEO/President

The system doesn't integrate with any other systems that I am using. I asked Epic to give me the...

Oct 2020
(0)
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Physician

I don't plan to change to another EMR; I don't want to. I had a different EMR before, so the...

Oct 2020
(0)
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Physician

I understand that updates need to be done, but the system always looks like we have never used it...

Oct 2020
(0)
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Physician

With updates, sometimes things go somewhere else, so I need to talk to someone to see what I used to...

Oct 2020
(0)
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Physician

We didn't see the COVID-19 pandemic coming, and that threw us back, but our host hospital was great...

Oct 2020
(0)
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Physician

The support is great. People call for technical support or for answers to questions. There is only...

Oct 2020
(0)
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Physician

I think Epic is part of our long-term plans. I love being part of that network. It is a huge deal to...

Oct 2020
(0)
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Physician

I have been really happy with the price structure. I think it is very reasonable. We are getting our...

Oct 2020
(0)
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Physician

The implementation was beautifully executed. Particularly with the limitations that we had when the...

Oct 2020
(0)
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Physician

There are some weird hurdles with the EMR. I expected those, so they weren't a huge deal. Things...

Oct 2020
(0)
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Physician

How well Epic supports our integration and interoperability goals could be better. In some ways,...

Oct 2020
(0)
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Manager

I can't think of a time that Epic didn't keep their promises. Our host always notifies us and sends...

Oct 2020
(0)
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Manager

At the moment, everything is remote. Before COVID-19, we could call and ask our host for help, and...

Oct 2020
(0)
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Manager

Epic hasn't nickel-and-dimed us. They have actually surprised me with charging this year.

Oct 2020
(0)
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Manager

We do very well with integration. It is nice to have a way to exchange healthcare information with...

Oct 2020
(0)
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Manager

Most of the time, we don't have much involvement from the Epic executives. We deal with the local...

Oct 2020
(0)
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Manager

There may be an increase in some of the fees for the verification of coverage. That increase didn't...

Oct 2020
(0)
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Manager

The Epic system is huge, and we are getting to know what it does to support patient-centered care....

Oct 2020
(0)
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Manager

In terms of the ease of use, the users are challenged at first, but then they learn. The Community...

Oct 2020
(0)
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Manager

For training, I would give Epic an even higher score if I could. Epic is phenomenal.

Oct 2020
(0)
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Manager

The price is fair. I have no problem with the technology, and the system is easy to use. The people...

Oct 2020
(0)
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Manager

Sometimes, we put orders in the system, but it would be nice to have an option to not print things...

Oct 2020
(0)
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Manager

When we get requests for medical records, there is no easy way to print out the records. That is my...

Oct 2020
(0)
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Analyst/Coordinator

We can absolutely access the people we need from our host site without any problems. The...

Oct 2020
(0)
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Analyst/Coordinator

The system works very well. It has become more user friendly with the upgrades. Going paperless is...

Oct 2020
(0)
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Manager

The Community Connect team is good. They are very reactive. For example, I opened a ticket for a new...

Oct 2020
(0)
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Manager

The Community Connect team checks in via email fairly frequently to make sure that everything is...

Oct 2020
(0)
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Manager

The initial training is done by our host hospital, not by the Community Connect team. The training...

Oct 2020
(0)
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Manager

The screen is too busy. We would like to be able to pick what things we have listed and not just...

Oct 2020
(0)
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Manager

Epic has supported us during COVID-19. They have done an update. The support is excellent, and the...

Oct 2020
(0)
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Manager

When making upgrades, Epic doesn't discuss the upgrades with the bottom-line users until after the...

Oct 2020
(0)
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Manager

Normally, somebody comes out, and we have a very good repertoire with that person. Now, with...

Oct 2020
(0)
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Manager

Epic was supposed to update the patient medication feature. That is a difficult program. It would be...

Oct 2020
(0)
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Manager

If we primarily use our host hospital's data, the Community Connect platform is a very good product....

Oct 2020
(0)
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Manager

The Community Connect platform is easy to use. We have received tremendous support from the...

Oct 2020
(0)
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Manager

I would definitely buy the Community Connect platform again. Overall, the support is great. We...

Oct 2020
(0)
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Manager

The system is huge and broad. It is definitely working as promoted. We have learned to like it....

Oct 2020
(0)
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Nurse

The vendor did an update, and that seems fine. We don't really have training. The vendor sends us an...

Oct 2020
(0)
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Nurse

The vendor is pretty good at telling us about updates and at being proactive. I feel like if we...

Oct 2020
(0)
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Nurse

Epic's EMR is accessible and works well. I feel like the system is pretty user friendly. I don't...

Oct 2020
(0)
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Manager

Whenever there is an upgrade, our host site sends out a mass email, and they expect us to send it...

Oct 2020
(0)
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Manager

Our host wants to do what is right for all of the health system rather than what is right for just...

Oct 2020
(0)
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Manager

Most of our staff members are very computer savvy and don't find any issues with the solution's ease...

Oct 2020
(0)
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Manager

I want more involvement from our host site. I want to see more of the host site reaching out to us...

Oct 2020
(0)
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Manager

Overall, we are happy with the Community Connect experience. We bonded with our host site initially...

Oct 2020
(0)
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Manager

The biggest problem is with the help desk. There should be a Community Connect help desk, and we...

Oct 2020
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Manager

The cost is what we would like Epic to work on. One of our doctors mentioned something about the...

Sep 2020
(0)
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Manager

Our host helps with whatever we need as far as support for reporting and analytics goes. The...

Sep 2020
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Manager

Off the top of my head, I really can't think of anything that would make our Community Connect...

Sep 2020
(0)
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Director

Since we are a Community Connect partner, I don't have the direct day-to-day relationship with Epic,...

Sep 2020
(0)
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Director

When it comes to Epic’s technology supporting patient-centered care with the EMR, Epic isn't...

Sep 2020
(0)
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Director

Epic does nickel-and-dime, and they charge exorbitant costs to do something like a simple interface....

Sep 2020
(0)
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Director

With Epic, the implementation was not without issues, but it was good when the issues were...

Sep 2020
(0)
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Director

Epic's software is very good. It isn't perfect in terms of working as promoted, so I would give a...

Sep 2020
(0)
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Director

Epic’s ability to drive tangible outcomes gets the highest score. They are giving us discrete data...

Sep 2020
(0)
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Director

We moved off of our old system somewhat recently, and we are now running Epic's program. We...

Sep 2020
(0)
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Director

Our new EHR is Epic's. It is good for most areas, but it isn't good for our outpatient department....

Sep 2020
(0)
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Director

The vendor does a good job with relationships and guidance. The people we have worked with on the...

Sep 2020
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Physician

At first, it was a little bit hard to understand the flow of the system. Once users are experienced...

Sep 2020
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Director

We have one person who we always go to with issues, and that person is usually able to take care of...

Sep 2020
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Director

Because we are a nonprofit, we do a lot of different reports and data collection that we send to...

Sep 2020
(0)
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Director

Epic has really supported us well during the COVID-19 crisis.

Sep 2020
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Director

I would most like the vendor to focus on basic product functionality, quality of support, and ease...

Sep 2020
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Director

The product is of really good quality, but I don't think the vendor hypes the system up too much.

Sep 2020
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Manager

I would like Epic to focus on the product's price point, ease of use, and technology. There is a lot...

Sep 2020
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Manager

The product is pretty good at meeting our functionality needs right now. If we call the vendor and...

Sep 2020
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Manager

The Community Connect platform is a very good system. I would recommend it to others. In fact, even...

Sep 2020
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Manager

We don’t have much of a choice with upgrades. We are told that updates will happen between 1 a.m....

Sep 2020
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Manager

We are notified in an email when there is going to be an update, and then we come in after the...

Sep 2020
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Manager

The solution is part of our long-term plans. We aren't going to learn another computer program; we...

Sep 2020
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Manager

Our host site has really good staff members. We are a small practice, and they are always very...

Sep 2020
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Manager

We are able to access information from other doctors that patients see within our host's health...

Sep 2020
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Manager

The support from our host site is amazing. They are a call away. If there is something like reports...

Sep 2020
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Manager

I would buy the product again. I don't know how my organization feels about the product, but it...

Sep 2020
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Manager

The solution is promoted to be really good, and there are lots of bells and whistles. What we end up...

Sep 2020
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Manager

There used to be a person who would come to our office to help us and check on our quality measures....

Sep 2020
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Manager

If somebody asked me whether I would recommend Epic, I wish I could say that the system is great and...

Sep 2020
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Manager

Epic's solution could have a button that could enable us to print letters for patients, but we would...

Sep 2020
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Manager

Our host doesn't ask about what they can do to make things easier for us. They just come up with...

Sep 2020
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Manager

In terms of ongoing support, Epic always answers the phone. But during COVID-19, I have noticed that...

Sep 2020
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Manager

There is a quality measurement at the end of the year. Doctors are told that they will get a bonus...

Sep 2020
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Manager

Having Epic's platform as a standalone would be a disaster. It is better to be connected to the...

Sep 2020
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Manager

We wouldn’t buy the Community Connect program again through our current host site, but we would do...

Sep 2020
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Manager

The training is terrible. We just get tip sheets on our dashboard. They are cumbersome, and I...

Sep 2020
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Manager

The ease of use is good, and the system is pretty intuitive. We can pretty much click on anything...

Sep 2020
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Manager

With Community Connect, our host site is so large. We cannot be the only Community Connect people...

Sep 2020
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Manager

In Epic's solution, we need some more streamlined processes for the billing. The process is...

Sep 2020
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Manager

Our host site could offer more support during the COVID-19 crisis. I know that everybody is working...

Sep 2020
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Manager

There is a slow turnaround time in getting the system to work for a practice like ours. A lot of the...

Sep 2020
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Manager

When we went live with the Community Connect platform, we were told that certain things would be...

Sep 2020
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Manager

Providers that are considering going down the Community Connect route should get anything that they...

Sep 2020
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Manager

We want to integrate with the registry and also with the inventory management system for our...

Sep 2020
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Manager

Our host site has really good intentions, but they are spread too thin or don't have people...

Sep 2020
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Manager

I would give the vendor very high marks for the implementation services. They gave us a lot of training....

Sep 2020
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VP/Other Executive

I am more productive with the system now than I was before I had an EHR. It takes some time to get...

Sep 2020
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VP/Other Executive

I give my patients 24/7 access, and being with Epic allows me to do what I need to do from wherever...

Sep 2020
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VP/Other Executive

I can communicate with the hospital side so well. I sent a patient in for a CT this morning and had...

Sep 2020
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Analyst/Coordinator

Moving to Epic was a transition for us. With our previous system, we could build it to do whatever...

Sep 2020
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Analyst/Coordinator

Epic helped us with Zoom meetings and telehealth as much as they could to ensure that we had our...

Sep 2020
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Analyst/Coordinator

Epic could improve their ticket resolution. We would like better support for our site. I have talked...

Sep 2020
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Analyst/Coordinator

The functionality in the tool could be improved. The system is pretty easy to use, but there are...

Sep 2020
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Manager

The system works as promoted, but one of the downfalls is that we have a lot of physicians in our...

Sep 2020
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Manager

The system is easy to use, and the workflow works pretty well. Most things, including all the local...

Sep 2020
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Manager

For now, the system is part of our long-term plans. Our circumstances are a little different, but I...

Sep 2020
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Manager

Our end users find the system to be easy to use, but there is always room for improvement. The...

Sep 2020
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Manager

The vendor is proactive and does very well at delivering new technology that meets our needs. The...

Sep 2020
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CEO/President

We use the same trainers for Epic's products on a rotational basis. The training on some of our...

Sep 2020
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CEO/President

The vendor's service is excellent, and the vendor is proactive. Whenever we have issues, Epic is...

Sep 2020
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Analyst/Coordinator

The vendor really did a good job of supporting us during the COVID-19 crisis. They communicated well...

Sep 2020
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Analyst/Coordinator

The vendor has kept all of their promises, but they do take a while when we put in requests for...

Sep 2020
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Analyst/Coordinator

I am not too happy with the vendor’s training. They need to improve their training a lot. We get new...

Sep 2020
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Analyst/Coordinator

There are things that the vendor could change, and they make a lot of changes when people are...

Sep 2020
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Analyst/Coordinator

The functionality in the system can sometimes be overwhelming. There are times when we can’t find...

Sep 2020
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Manager

I like that we can see labs and all the data on the patient in the EMR. The vendor is good at...

Sep 2020
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Physician

The connectivity between different instances of the system is terrible. I feel like Epic, the mother...

Sep 2020
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Physician

In terms of documentation, the system is great, but Microsoft Word is also a great system for...

Sep 2020
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Physician

Unless lab ordering and lab-result reconciliation are done in the same exact instance of the system,...

Sep 2020
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Physician

In terms of the ease of communication and patients seeing their records, the system generates a lot...

Sep 2020
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Physician

The system's ease of use is good. The product is excellent, but one of the problems is that Epic...

Sep 2020
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Physician

I don't feel nickel-and-dimed by Epic, but the system is an expensive thing to get into on the front...

Sep 2020
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Physician

There are a lot of requests that I have made. None of them have really happened because Epic...

Sep 2020
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Manager

We have recommended our host site. Hopefully, nothing will change in terms of our satisfaction a...

Sep 2020
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Manager

In terms of the system being supported by our host during COVID-19, we did do telemedicine, which...

Sep 2020
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Manager

Our partnership with our Community Connect partner is part of the long-term plan. We have been very...

Sep 2020
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Manager

The product functionality definitely meets our needs. We haven’t needed any new technology, but the...

Sep 2020
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CEO/President

I think the Community Connect platform is great. We have a few clinics with our hospital. The...

Sep 2020
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CEO/President

I don’t think there is a difference between the acute and ambulatory systems. I think the ambulatory...

Sep 2020
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CEO/President

I would like Epic to focus on ease and flow, the tangible outcomes, and the technology. In terms of...

Sep 2020
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Analyst/Coordinator

We all know the price of Epic's system. We are a bit unique because we are a Community Connect site...

Sep 2020
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Analyst/Coordinator

We have seen that the implementations with the Community Connect platform are the same on the...

Sep 2020
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CIO

From a cost perspective, switching to Epic's system was a great move for our organization. We...

Sep 2020
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CEO/President

The top three attributes I would like the vendor to focus on would be meeting the needs of the user...

Sep 2020
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Director

I would like to be able to do data access analytics with Epic's system, but I can’t.

Sep 2020
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Director

We have had a bunch of discussions around improving the training for Community Connect EpicCare...

Sep 2020
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CEO/President

The vendor's support is hard to rate because they do a great job, but we always wish the support...

Sep 2020
(0)
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CEO/President

The product has done well at supporting us with patient-centered care. It is not perfect, but it is...

Sep 2020
(0)
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Manager

This system is a bargain. I was spending twice as much on our previous system. I was cursing a...

Sep 2020
(0)
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Manager

Even though the system was expensive, Epic dropped the price because we morphed the current version...

Sep 2020
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Manager

Our implementation was excellent. Everyone that we worked with worked in their own separate...

Sep 2020
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Manager

Each thing that we add on to these components requires us to involve our host, but then we don’t...

Sep 2020
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Manager

Our host is very good at reaching out to us and keeping us in the loop of everything. I would give...

Sep 2020
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Manager

I would give the overall quality of the system a very high rating. Any time that it wrinkles a...

Sep 2020
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Manager

I think Epic has so much potential because this has been new for everyone. The people that are going...

Sep 2020
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Manager

Epic has been helpful during the COVID-19 crisis, but not resistant. If we were a primary care...

Sep 2020
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Manager

I would give Epic a high rating for supporting us. I get on a call regularly with our head liaison...

Sep 2020
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Manager

We consider our host to be the tankers of the world, and we understand that. They make a decision,...

Sep 2020
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Manager

Epic has helped tremendously with the other practice management system that our group was involved...

Sep 2020
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Manager

The Community Connect platform is really nice because we are a small clinic and our host is a large...

Sep 2020
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Manager

The vendor avoids charging for every little thing. We just get a monthly fee in one lump sum, so I...

Sep 2020
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