Dorothy (Home Health) Commentary
Filtered view: (Health System Owned)
Subject Expert
Jackson Tate
Engagement Partner
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
With the Dorothy system, the integration with our Epic environment, particularly the connection to...
Login or Create an Account to see details.
Loyalty, Product
We want visibility into where referrals are coming from, which providers, what types of therapies,...
Login or Create an Account to see details.
Loyalty
For us, the move to Dorothy was about aligning with the rest of the system. Integration is the key...
Login or Create an Account to see details.
Product
Care planning in Dorothy is still a bit clunky. Creating care plans for new patients is somewhat...
Login or Create an Account to see details.
Product
The ease of use of the intake workflow seems to overwhelm end users. The vendor spends a great deal...
Login or Create an Account to see details.
Loyalty, Product
Choosing Epic was the biggest mistake we ever made. I think the system is not good. Epic doesn’t...
Login or Create an Account to see details.
Relationship
We talked to someone recently who didn’t name any products but mentioned that there are products out...
Login or Create an Account to see details.
Loyalty, Relationship
Initially, Epic requires the customer to build the product, and that doesn't make any sense to me....
Login or Create an Account to see details.
Operations
Epic had people who assured us they knew what they were doing in the implementation. When I came...
Login or Create an Account to see details.
Value
We hear all these accolades about Epic’s hospital system, so I think we assumed things would be the...
Login or Create an Account to see details.
Product
The clinicians can't just have home health supplies. The ones that the home health team bills for...
Login or Create an Account to see details.
Operations, Product
Epic is having an update, so all the clinicians in home health have to come on-site for the update....
Login or Create an Account to see details.
Product, Value
Epic doesn’t drive tangible outcomes the way I would like to see them do it. Everything about the...
Login or Create an Account to see details.
Operations, Product
The documentation is pretty basic, but there are some things that could be easier. The system is not...
Login or Create an Account to see details.
Product, Value
In terms of the product’s quality, I won’t give it anything more than the lowest possible score.
Login or Create an Account to see details.
Relationship
The vendor’s executives get involved, but they are highly inefficient at helping; they are always...
Login or Create an Account to see details.
Relationship
We had the worst Department of Health survey of my career because of Epic, and it resulted in a big...
Login or Create an Account to see details.
Product
I can't think of any improvements that Epic could make to Dorothy off the top of my head. I like the...
Login or Create an Account to see details.
Operations
When we initially went live with Dorothy, Epic was on-site and did a training session. The vendor...
Login or Create an Account to see details.
Relationship
I would absolutely buy Dorothy again. I love Epic. They are actively involved with us. We have a...
Login or Create an Account to see details.
Loyalty, Operations, Product
I don't feel we have a whole lot of integration. The training is kind of in the middle of the road...
Login or Create an Account to see details.
Relationship
We have a dedicated resource right now from Epic, and that person has been helping us. That person...
Login or Create an Account to see details.
Product
Some people navigate the system very well. Others say it is not as intuitive. What I have heard from...
Login or Create an Account to see details.
Relationship, Product
Dorothy has improved over the last couple of years, and I have recommended Dorothy to other...
Login or Create an Account to see details.
Operations
There is just a lack of out-of-the-box training for a new, Epic-naïve employee; I don't think we can...
Login or Create an Account to see details.
Loyalty, Product
Sometimes Epic makes commitments, and from a developmental standpoint, they are just not able to do...
Login or Create an Account to see details.
Loyalty
Dorothy is pretty good. It is going to undergo a fundamental change in the way it operates. Today,...
Login or Create an Account to see details.
Operations, Product
The system is a little complicated just because of all the moving pieces and the fact that we must...
Login or Create an Account to see details.
Product
Rover is a little bright spot. We can use our phones for some things now, but we still have to open...
Login or Create an Account to see details.
Loyalty, Product
We are working toward compatibility with tablets in the home. Epic is already in the process of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic has not kept their promsies lately. With Epic's quarterly update, they said that functionality...
Login or Create an Account to see details.
Relationship, Product
One thing that is difficult with remote clients for Epic is that there are no productivity reports....
Login or Create an Account to see details.
Relationship, Operations
Epic has done a good job of understanding all of the system's regulatory components and the updates...
Login or Create an Account to see details.
Loyalty
I am really disappointed in our organization's decision to move away from Dorothy. Our providers and...
Login or Create an Account to see details.
Product
We have a banner for when a person is admitted to home health on the patient storyboard in Dorothy,...
Login or Create an Account to see details.
Operations, Product
Dorothy is not necessarily the most intuitive for those who are not very computer savvy, so they...
Login or Create an Account to see details.
Relationship
We had a situation recently where we had a work group involving the Epic and hospice leadership and...
Login or Create an Account to see details.
Product
I like that we can see across not only all the providers in our organization but also external...
Login or Create an Account to see details.
Product
The test environment and the environment where Epic can make changes don’t always match what is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely different compared to how Epic...
Login or Create an Account to see details.
Loyalty, Relationship, Product
It is very hard to integrate with Epic; they don't want to share their data, and they are very clear...
Login or Create an Account to see details.
Relationship
Talking to Epic about development is like nailing down Jell-O. I want them to tell me the truth...
Login or Create an Account to see details.
Operations
The initial training from Epic was awful. But the ongoing training is up to us as a customer. We...
Login or Create an Account to see details.
Loyalty, Product
The design of Dorothy is very similar to Epic’s Comfort solution, so switching between them is easy....
Login or Create an Account to see details.
Operations
We have outsourced our financial people. Even though we have a principal trainer from Epic, that...
Login or Create an Account to see details.
Product
The integration between Dorothy and the hospital has been good, and the ability to get doctors to...
Login or Create an Account to see details.
Relationship
I have our previous system to compare Epic’s support to. Our previous vendor had a support number we...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have had a lot of difficulty with Rover. That is the mobile app. It doesn't work so well when we...
Login or Create an Account to see details.
​
Preferences