Dorothy (Home Health) Commentary
Filtered view: (Health System Owned)
Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product, Value
With the Dorothy system, the integration with our Epic environment, particularly the connection to...
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Loyalty, Product
We want visibility into where referrals are coming from, which providers, what types of therapies,...
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Loyalty
For us, the move to Dorothy was about aligning with the rest of the system. Integration is the key...
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Product
Care planning in Dorothy is still a bit clunky. Creating care plans for new patients is somewhat...
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Product
The ease of use of the intake workflow seems to overwhelm end users. The vendor spends a great deal...
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Loyalty, Product
Choosing Epic was the biggest mistake we ever made. I think the system is not good. Epic doesn’t...
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Relationship
We talked to someone recently who didn’t name any products but mentioned that there are products out...
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Loyalty, Relationship
Initially, Epic requires the customer to build the product, and that doesn't make any sense to me....
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Operations
Epic had people who assured us they knew what they were doing in the implementation. When I came...
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Value
We hear all these accolades about Epic’s hospital system, so I think we assumed things would be the...
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Product
The clinicians can't just have home health supplies. The ones that the home health team bills for...
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Operations, Product
Epic is having an update, so all the clinicians in home health have to come on-site for the update....
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Product, Value
Epic doesn’t drive tangible outcomes the way I would like to see them do it. Everything about the...
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Operations, Product
The documentation is pretty basic, but there are some things that could be easier. The system is not...
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Product, Value
In terms of the product’s quality, I won’t give it anything more than the lowest possible score.
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Relationship
The vendor’s executives get involved, but they are highly inefficient at helping; they are always...
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Relationship
We had the worst Department of Health survey of my career because of Epic, and it resulted in a big...
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Product
I can't think of any improvements that Epic could make to Dorothy off the top of my head. I like the...
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Operations
When we initially went live with Dorothy, Epic was on-site and did a training session. The vendor...
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Relationship
I would absolutely buy Dorothy again. I love Epic. They are actively involved with us. We have a...
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Loyalty, Operations, Product
I don't feel we have a whole lot of integration. The training is kind of in the middle of the road...
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Relationship
We have a dedicated resource right now from Epic, and that person has been helping us. That person...
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Product
Some people navigate the system very well. Others say it is not as intuitive. What I have heard from...
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Relationship, Product
Dorothy has improved over the last couple of years, and I have recommended Dorothy to other...
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Operations
There is just a lack of out-of-the-box training for a new, Epic-naïve employee; I don't think we can...
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Loyalty, Product
Sometimes Epic makes commitments, and from a developmental standpoint, they are just not able to do...
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Loyalty
Dorothy is pretty good. It is going to undergo a fundamental change in the way it operates. Today,...
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Operations, Product
The system is a little complicated just because of all the moving pieces and the fact that we must...
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Product
Rover is a little bright spot. We can use our phones for some things now, but we still have to open...
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Loyalty, Product
We are working toward compatibility with tablets in the home. Epic is already in the process of...
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Loyalty, Relationship, Product
Epic has not kept their promsies lately. With Epic's quarterly update, they said that functionality...
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Relationship, Product
One thing that is difficult with remote clients for Epic is that there are no productivity reports....
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Relationship, Operations
Epic has done a good job of understanding all of the system's regulatory components and the updates...
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Loyalty
I am really disappointed in our organization's decision to move away from Dorothy. Our providers and...
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Product
We have a banner for when a person is admitted to home health on the patient storyboard in Dorothy,...
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Operations, Product
Dorothy is not necessarily the most intuitive for those who are not very computer savvy, so they...
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Relationship
We had a situation recently where we had a work group involving the Epic and hospice leadership and...
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Product
I like that we can see across not only all the providers in our organization but also external...
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Product
The test environment and the environment where Epic can make changes don’t always match what is...
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Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely different compared to how Epic...
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Commentary Summary
Comment Type Breakout