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EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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Manager

Epic is always expensive, but they're very transparent, and they're worthwhile. We would never go...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

The fact that EpicCare Ambulatory EHR is one system is always helpful. It’s so configurable. Every...

Comment Tone Positive
Pillars Product
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Manager

Anytime we come up with big ideas, Epic is developing them or has already developed them. They...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

Epic’s AI offering is a little immature at this point. I want to adopt it, and I am adopting it for...

Comment Tone Negative
Pillars Loyalty, Product
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VP/Other Executive

I’m frustrated with Epic's charges because of the tiering system, specifically regarding my...

Comment Tone Negative
Pillars Value
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VP/Other Executive

The best part of Epic is how things just work in terms of there being a lot of basic logic, and that...

Comment Tone Positive
Pillars Product
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Director

The EpicCare Ambulatory EHR platform is incredibly stable and has a lot of functionality, which has...

Comment Tone Positive
Pillars Product
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Director

Epic has a very effective training program. There’s so much in the solution that we can’t train...

Comment Tone Positive
Pillars Operations
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Director

Epic has the best support of any vendor we've ever worked with. They do a really good job training...

Comment Tone Positive
Pillars Relationship, Operations
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Director

Epic is very expensive, but even with the cost, we’d never consider anybody else. When we factor in...

Comment Tone Negative
Pillars Value
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Director

Epic is always developing new functionality, so there are constant improvements without an increase...

Comment Tone Positive
Pillars Product, Value
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COO

Our primary account representatives from Epic are superior. They are exemplary by every measure....

Comment Tone Negative
Pillars Relationship
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COO

We moved to EpicCare Ambulatory EHR a few years ago, and I vote that we should never move again. If...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I don’t know what Epic's internal workings look like or how they manage it, but they are constantly...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Administratively, Epic covers the basics well, including things like how to enter charges, how to...

Comment Tone Positive
Pillars Operations, Product
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Director

From an upgrade and implementation perspective, Epic does very well. They provide detailed materials...

Comment Tone Positive
Pillars Operations
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Director

I would like better integration between EpicCare Ambulatory EHR and systems from larger clinics....

Comment Tone Negative
Pillars Product
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Director

The system has advantages and disadvantages compared to the previous EHR we used. However, it is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We had a fair number of little bugs in the system after the last upgrade, and we had to go through a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The system's entire utilization review process is embedded within the system. That is why it is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

EpicCare Ambulatory EHR is far busier and has far more information than another EHR. There are too...

Comment Tone Negative
Pillars Product
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Manager

The people on our project team from Epic were green. They didn't have answers for a lot of the...

Comment Tone Negative
Pillars Relationship, Operations
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Manager

Epic struggles in the ambulatory space. Organizations that focus on the ambulatory space should be...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Manager

Even though we have been on the system for a few years, we have found Epic to be more or less...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations, Product
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CMIO

Epic nickel-and-dimes with their AI features. The number of their new tools and features is...

Comment Tone Negative
Pillars Culture, Value
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CMIO

We are using all of Epic's tools. The benefit of that is that everything is within the workflow that...

Comment Tone Positive
Pillars Loyalty, Product
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CMIO

A lot of things are in flux right now, especially with Epic's AI tools. There are things that are...

Comment Tone Negative
Pillars Loyalty, Product
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CMIO

Looking at the functionality that Epic's system has, I think that MyChart Central will be really...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

We have been doing well with Epic. We have a lot of things going on. Epic is very helpful to us with...

Comment Tone Positive
Pillars Relationship
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Director

The benefit of using all these solutions from Epic is great because everything is in-house and...

Comment Tone Positive
Pillars Product, Value
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Director

Our access to population-level analytics and predictive models is pretty large in terms of the...

Comment Tone Positive
Pillars Loyalty, Product
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Director

In the interoperability space, even though I can pull data, it is really difficult to use. Epic has...

Comment Tone Negative
Pillars Operations, Product, Value
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Director

One of my biggest asks of Epic is that installs should not come with unnormalized data. I know that...

Comment Tone Negative
Pillars Product
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Director

We have ownership over a lot of the ongoing training, but the Epic-provided training is pretty good....

Comment Tone Positive
Pillars Operations
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Director

Epic has a robust community of clients that come together to solve problems, and they listen. We...

Comment Tone Positive
Pillars Relationship
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Director

When it comes to Epic keeping promises, it is sometimes important to clarify what the question is...

Comment Tone Positive
Pillars Culture, Relationship
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Director

There are so many benefits to EpicCare Ambulatory EHR, but the top one that comes to mind is that we...

Comment Tone Positive
Pillars Product
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VP/Other Executive

Our customer support teams, including our BFFs and our TS folks, are very quick to respond. When we...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Epic needs to figure out how to better optimize In Basket workflows. I think with all the features...

Comment Tone Negative
Pillars Product
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VP/Other Executive

Epic has been doing a lot to reduce our costs and licensing fees, so that has been nice.

Comment Tone Positive
Pillars Culture, Value
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VP/Other Executive

Interoperability is incredible with Epic. The new suite of AI automation features is unmatched...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

The system is an all-in-one tool. We deal with the same people and don't need to worry about...

Comment Tone Positive
Pillars Relationship, Product
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Manager

I think the thing I wanted Epic to improve was something they tried to introduce at a summit. Within...

Comment Tone Negative
Pillars Loyalty
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Manager

With EpicCare Ambulatory EHR, I wish there were more information icons available. End users instead...

Comment Tone Negative
Pillars Product
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Manager

Epic helps us, but on the training side, it usually takes a little longer to get help.

Comment Tone Negative
Pillars Relationship, Operations
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CMIO

Epic is lagging a bit with their AI tools because they are going about AI methodically. There are...

Comment Tone Positive
Pillars Relationship, Product
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CMIO

Epic is moving toward supporting our integration goals. But they aren't quite there yet. We don't...

Comment Tone Negative
Pillars Loyalty, Product
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CMIO

In general, Epic is pretty good about being proactive, but there was recently a security issue that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

We get a lot for the price, but Epic has a very expensive product. There are lots of bells and...

Comment Tone Negative
Pillars Value
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CMIO

Epic’s SmartTools are excellent. I like our ability to customize notes specifically using the...

Comment Tone Positive
Pillars Product
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CMIO

Previously, we had many different vendors, and when we went to Epic, one of our goals was to switch...

Comment Tone Positive
Pillars Loyalty, Value
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CMIO

There are a lot of things that Epic provides that are included with the cost, but then there are a...

Comment Tone Negative
Pillars Culture, Value
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CIO

The cash collections capability is the only deficit. It was behind, so we went with a third party....

Comment Tone Negative
Pillars Loyalty, Product
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CIO

Epic really does offer the best functionality. I am really pleased with Epic overall. Sharing health...

Comment Tone Positive
Pillars Product
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COO

EpicCare Ambulatory EHR is the best EHR I have ever worked with. It is pretty intuitive, and it...

Comment Tone Positive
Pillars Product
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COO

We are excitedly awaiting AI integration for EpicCare Ambulatory EHR. The big thing is that we use...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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COO

EpicCare Ambulatory EHR is the most expensive EHR I have used, and for a small organization like...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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COO

Epic was pretty up front with what the costs were going to be, and we didn't really experience any...

Comment Tone Positive
Pillars Culture, Value
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COO

With our last upgrade for the solution, we were down for 40 minutes. When we had our previous...

Comment Tone Positive
Pillars Product
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COO

Our Epic technical support folks and Epic management people get us what we need when we need it. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

There are a lot of busy screens in EpicCare Ambulatory EHR, and there is a lot of functionality to...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CEO/President

Care Everywhere is a feather in the cap. Epic's solutions fundamentally work. I have a lot of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Epic way outpaces their competition. They are great partners on the customer support front. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

EpicCare Ambulatory EHR has technology that provides a care management capability. That feature...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

One of the great things about Epic is that they keep their promises. Epic's solutions require a huge...

Comment Tone Positive
Pillars Value
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CIO

Epic's solutions are higher powered or more cumbersome than they need to be. Epic has gained a habit...

Comment Tone Negative
Pillars Product
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CIO

Epic is struggling to effectively transition to an automatic foundation workflow. Our organization...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I would like more integration with the Care Everywhere information in EpicCare Ambulatory EHR. One...

Comment Tone Negative
Pillars Product
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Manager

There is a lot of flexibility in EpicCare Ambulatory EHR. As an organization, we can set the system...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Epic is really working toward this now, but I would like to see a lot more AI integration. However,...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Manager

A lot of the time, when Epic develops new functionalities in the system, there are fees that come...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

There is no company that can even stand close to Epic on support. The vendor has someone assigned to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Epic's whole AI strategy going forward is going to be pretty amazing. We are looking at coding,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

EpicCare Ambulatory EHR is relatively intuitive, and there are a lot of different options. The way...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I am satisfied with the vendor's sales process and upgrade discussions. However, not everything...

Comment Tone Negative
Pillars Culture
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CIO

We don't hesitate to reach out to anyone at any level of Epic, and compared to other EHR vendors,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We have recently run into some issues with EpicCare Ambulatory EHR's code after upgrades. There are...

Comment Tone Negative
Pillars Product
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CIO

There are still a couple of third-party vendors that we are using currently that Epic has a product...

Comment Tone Negative
Pillars Loyalty
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CIO

We wouldn't leave Epic for another vendor unless something catastrophic happened, like if we were on...

Comment Tone Positive
Pillars Loyalty, Product, Value
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CIO

Every year, Epic comes out with a road map. They tell us what they are going to do. It has been...

Comment Tone Positive
Pillars Culture, Relationship
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CIO

EpicCare Ambulatory EHR is fantastic. The next runner-up is not even close. We spend an awful lot of...

Comment Tone Negative
Pillars Value
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CIO

We don't consume a lot of Epic’s training. We custom-built a lot of our own training. I do think we...

Comment Tone Negative
Pillars Operations
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CIO

There is a whole variety of other third parties we are using, but our intent is to use Epic's...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

I have worked with a lot of other EHR vendors in the past, and most of them are really bad. It seems...

Comment Tone Positive
Pillars Relationship, Operations
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Director

Epic doesn't offer practice management software or ambient speech yet. They are coming out with that...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Director

Every single one of my analysts came back from training and started building, and they said none of...

Comment Tone Negative
Pillars Operations
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Director

Epic is very good at integrating things with our CIS, outside registries, and reporting.

Comment Tone Positive
Pillars Relationship, Product
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Director

Epic does not have a solution that works well for our specialty. They have a very lengthy road map,...

Comment Tone Negative
Pillars Product
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Director

Epic charges excessively for every little chart access, especially with some of their more granular...

Comment Tone Negative
Pillars Value
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