EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....
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Operations, Product
EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...
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Product
Our integrations with Epic's system are pretty good. The system is well integrated both internally...
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Relationship, Operations, Product
Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...
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Operations
Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...
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Relationship, Operations
One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...
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Operations
One of the nicest features I have encountered is Epic University. Epic has training materials...
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Product
Epic is really good about usability when it comes to building in shortcuts and efficient...
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Operations, Product
If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...
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Product
Epic has something that puts all of the information I might need on a single screen so that I don’t...
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Relationship
Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...
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Loyalty, Product
Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...
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Relationship
The thing that has been incredible about Epic and working with them is that they are incredibly...
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Product
The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...
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Relationship, Product
Epic has gold standards where they incentivize us to use their product the way it was meant to be...
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Loyalty, Product
I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...
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Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
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Culture, Value
We sometimes are surprised that we need to buy certain things. We think they are included and then...
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Relationship
Epic's service and support are really good. They try to be proactive and get ahead of things. The...
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Value
In general, we have had a great experience with Epic. We have had high provider and staff...
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Relationship, Operations, Product
Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....
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Product
The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...
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Operations
Epic's biggest benefit is that we can configure the program to do whatever we want however we want....
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Product, Value
Over time, there have been more add-on pieces with Epic. It used to be that there were the core...
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Loyalty, Relationship
Epic continues to listen to customer feedback. That is what differentiates them in the market. They...
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Loyalty, Value
With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....
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Product
We are such an old customer of Epic, and we have really strong documentation templates that drive...
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Relationship
Epic is very responsive. I have worked with them on and off for several years, and I have...
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Loyalty, Product
Some of the things that have impressed me about the system have to do with its ability to build...
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Operations, Product
There could be some improvement to where developers are working with end users when they are...
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Loyalty, Relationship
I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...
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Loyalty, Product
One thing that I would highlight about the system is that some of its user experience, particularly...
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Culture, Value
In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...
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Product, Value
There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...
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Relationship, Product
We have a lot of problems with patients who come get their services done here and then maybe need to...
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Product
Epic started with building hospital systems, so some of their offerings are still very hospital...
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Relationship
Epic has been a great partner. They have kept their promises. I would tell customers who were coming...
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Value
EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...
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Operations, Product
We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...
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Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
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Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
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Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
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Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
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Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
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Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
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Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
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Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
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Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
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Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
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Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
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Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
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Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
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Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
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Product
I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...
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Relationship, Operations, Product
When Epic pushes updates, there is no way to know what the updates are going to do until they are...
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Operations
I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...
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Product
EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...
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Loyalty, Product
The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...
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Loyalty, Relationship, Product
EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...
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Value
Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...
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