EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Value
In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...
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Product, Value
There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...
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Relationship, Product
We have a lot of problems with patients who come get their services done here and then maybe need to...
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Product
Epic started with building hospital systems, so some of their offerings are still very hospital...
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Relationship
Epic has been a great partner. They have kept their promises. I would tell customers who were coming...
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Value
EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...
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Operations, Product
We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...
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Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
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Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
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Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
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Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
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Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
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Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
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Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
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Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
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Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
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Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
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Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
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Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
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Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
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Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
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Product
I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...
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Relationship, Operations, Product
When Epic pushes updates, there is no way to know what the updates are going to do until they are...
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Operations
I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...
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Product
EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...
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Loyalty, Product
The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...
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Loyalty, Relationship, Product
EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...
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Value
Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...
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Loyalty, Product
EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....
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Value
Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...
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Product
There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...
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Product
The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...
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Relationship
Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...
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Product
One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...
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Product
Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...
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Product
One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...
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Operations
Our expectation for Epic training was that we would do some eLearning training such as videos and...
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Product
The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...
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Operations
Since the implementation, our model is that brand-new staff members take the online Epic-based...
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Relationship, Operations
Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...
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Operations
Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...
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Product
The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...
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Relationship, Product
Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...
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Relationship, Operations
A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...
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Relationship, Product
A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...
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Product
Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...
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Relationship, Product
We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...
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Operations
We don't use Epic for end-user training anymore. There was a time when we actually used them to...
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Loyalty, Product
Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...
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Product
We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...
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Relationship
Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...
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Culture
If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....
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Culture
Regarding promises, there is what we expect after the sales process when we get salespeople, and...
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Relationship
We don't need to use the vendor's phone support team because their web support team is so good. And...
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Relationship
Epic often comes to us and pushes information, and they seem to understand what our goals are. When...
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Loyalty, Relationship, Product
Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...
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Loyalty, Product
Being able to manage all of our interfaces without having to rely on an external vendor allows us to...
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Product
Epic's system has so much flexibility and so much functionality that sometimes it becomes...
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Loyalty, Relationship
Epic is very involved in our strategic planning and making sure that we are going to be able to...
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Relationship, Value
Epic is really good about not overpromising. They do their research ahead of time and get back with...
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Relationship
On a high level and an operational level, Epic is really good. They are very attentive and patient,...
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Relationship
We can really customize the product to meet the needs of each specialty in the organization....
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Relationship, Product
Epic has the best product that is out there currently for an EHR. Their support blows away anything...
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Product, Value
I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...
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Value
We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...
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Loyalty, Product
One thing that Epic has done well and should expand on is their big bet on AI. It has been...
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Culture, Product
Epic needs to contract with many other providers, and that is not unique to Epic, but it is...
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