EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
The people on our project team from Epic were green. They didn't have answers for a lot of the...
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Operations, Value
Epic struggles in the ambulatory space. Organizations that focus on the ambulatory space should be...
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Loyalty, Relationship, Operations, Product
Even though we have been on the system for a few years, we have found Epic to be more or less...
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Culture, Value
Epic nickel-and-dimes with their AI features. The number of their new tools and features is...
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Loyalty, Product
We are using all of Epic's tools. The benefit of that is that everything is within the workflow that...
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Loyalty, Product
A lot of things are in flux right now, especially with Epic's AI tools. There are things that are...
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Loyalty
Looking at the functionality that Epic's system has, I think that MyChart Central will be really...
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Relationship
We have been doing well with Epic. We have a lot of things going on. Epic is very helpful to us with...
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Product, Value
The benefit of using all these solutions from Epic is great because everything is in-house and...
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Loyalty, Product
Our access to population-level analytics and predictive models is pretty large in terms of the...
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Operations, Product, Value
In the interoperability space, even though I can pull data, it is really difficult to use. Epic has...
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Product
One of my biggest asks of Epic is that installs should not come with unnormalized data. I know that...
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Operations
We have ownership over a lot of the ongoing training, but the Epic-provided training is pretty good....
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Relationship
Epic has a robust community of clients that come together to solve problems, and they listen. We...
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Culture, Relationship
When it comes to Epic keeping promises, it is sometimes important to clarify what the question is...
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Product
There are so many benefits to EpicCare Ambulatory EHR, but the top one that comes to mind is that we...
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Relationship
Our customer support teams, including our BFFs and our TS folks, are very quick to respond. When we...
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Product
Epic needs to figure out how to better optimize In Basket workflows. I think with all the features...
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Culture, Value
Epic has been doing a lot to reduce our costs and licensing fees, so that has been nice.
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Relationship, Product
Interoperability is incredible with Epic. The new suite of AI automation features is unmatched...
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Relationship, Product
The system is an all-in-one tool. We deal with the same people and don't need to worry about...
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Loyalty
I think the thing I wanted Epic to improve was something they tried to introduce at a summit. Within...
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Product
With EpicCare Ambulatory EHR, I wish there were more information icons available. End users instead...
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Relationship, Operations
Epic helps us, but on the training side, it usually takes a little longer to get help.
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Relationship, Product
Epic is lagging a bit with their AI tools because they are going about AI methodically. There are...
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Loyalty, Product
Epic is moving toward supporting our integration goals. But they aren't quite there yet. We don't...
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Relationship
In general, Epic is pretty good about being proactive, but there was recently a security issue that...
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Value
We get a lot for the price, but Epic has a very expensive product. There are lots of bells and...
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Product
Epic’s SmartTools are excellent. I like our ability to customize notes specifically using the...
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Loyalty, Value
Previously, we had many different vendors, and when we went to Epic, one of our goals was to switch...
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Culture, Value
There are a lot of things that Epic provides that are included with the cost, but then there are a...
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Loyalty, Product
The cash collections capability is the only deficit. It was behind, so we went with a third party....
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Product
Epic really does offer the best functionality. I am really pleased with Epic overall. Sharing health...
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Product
EpicCare Ambulatory EHR is the best EHR I have ever worked with. It is pretty intuitive, and it...
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Loyalty
We are excitedly awaiting AI integration for EpicCare Ambulatory EHR. The big thing is that we use...
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Value
EpicCare Ambulatory EHR is the most expensive EHR I have used, and for a small organization like...
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Culture, Value
Epic was pretty up front with what the costs were going to be, and we didn't really experience any...
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Product
With our last upgrade for the solution, we were down for 40 minutes. When we had our previous...
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Relationship
Our Epic technical support folks and Epic management people get us what we need when we need it. The...
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Operations, Product
There are a lot of busy screens in EpicCare Ambulatory EHR, and there is a lot of functionality to...
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Loyalty, Product
Care Everywhere is a feather in the cap. Epic's solutions fundamentally work. I have a lot of...
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Relationship
Epic way outpaces their competition. They are great partners on the customer support front. They...
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Loyalty, Product
EpicCare Ambulatory EHR has technology that provides a care management capability. That feature...
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Value
One of the great things about Epic is that they keep their promises. Epic's solutions require a huge...
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Product
Epic's solutions are higher powered or more cumbersome than they need to be. Epic has gained a habit...
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Loyalty, Relationship
Epic is struggling to effectively transition to an automatic foundation workflow. Our organization...
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Product
I would like more integration with the Care Everywhere information in EpicCare Ambulatory EHR. One...
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Loyalty, Product
There is a lot of flexibility in EpicCare Ambulatory EHR. As an organization, we can set the system...
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Loyalty, Relationship, Product
Epic is really working toward this now, but I would like to see a lot more AI integration. However,...
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Value
A lot of the time, when Epic develops new functionalities in the system, there are fees that come...
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Relationship
There is no company that can even stand close to Epic on support. The vendor has someone assigned to...
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Loyalty
Epic's whole AI strategy going forward is going to be pretty amazing. We are looking at coding,...
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Product
EpicCare Ambulatory EHR is relatively intuitive, and there are a lot of different options. The way...
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Culture
I am satisfied with the vendor's sales process and upgrade discussions. However, not everything...
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Relationship
We don't hesitate to reach out to anyone at any level of Epic, and compared to other EHR vendors,...
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Product
We have recently run into some issues with EpicCare Ambulatory EHR's code after upgrades. There are...
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Loyalty
There are still a couple of third-party vendors that we are using currently that Epic has a product...
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Loyalty, Product, Value
We wouldn't leave Epic for another vendor unless something catastrophic happened, like if we were on...
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Culture, Relationship
Every year, Epic comes out with a road map. They tell us what they are going to do. It has been...
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Value
EpicCare Ambulatory EHR is fantastic. The next runner-up is not even close. We spend an awful lot of...
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Operations
We don't consume a lot of Epic’s training. We custom-built a lot of our own training. I do think we...
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Loyalty
There is a whole variety of other third parties we are using, but our intent is to use Epic's...
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Relationship, Operations
I have worked with a lot of other EHR vendors in the past, and most of them are really bad. It seems...
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Loyalty, Relationship, Product
Epic doesn't offer practice management software or ambient speech yet. They are coming out with that...
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Operations
Every single one of my analysts came back from training and started building, and they said none of...
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Relationship, Product
Epic is very good at integrating things with our CIS, outside registries, and reporting.
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Product
Epic does not have a solution that works well for our specialty. They have a very lengthy road map,...
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Value
Epic charges excessively for every little chart access, especially with some of their more granular...
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Value
Epic charges for every single thing that they can think of. They charge for more things than they...
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Operations
We updated our API with EpicCare Ambulatory EHR and our telehealth solution, and that was painful....
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Relationship, Product
We can measure lots of things in EpicCare Ambulatory EHR, but not everything. Part of that is due to...
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Product
We are using other third-party solutions because EpicCare Ambulatory doesn't have the functionality...
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Relationship, Operations
I'm not very fond of Epic. They are always behind on timelines. I have attended Epic's webinars...
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Operations, Value
Epic has really good training available, but it is expensive to access. We have also customized our...
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Relationship
Epic’s support team is a nightmare. End users have to go through 10 people in their own...
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Product, Value
One of the tangible outcomes we have seen from using EpicCare Ambulatory EHR is that it is easier...
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Product
EpicCare Ambulatory EHR is solidly built on a basic level. One thing that we often tout to our staff...
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Value
In the past, I would have given Epic a higher score because I didn't feel nickel-and-dimed. However,...
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Value
Our model is a bit tough because it is a bit different than other organizations' models. EpicCare...
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Product, Value
EpicCare Ambulatory EHR has definitely improved our employee satisfaction and patient satisfaction....
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Culture, Value
We have hit a new pricing tier with Epic. We have grown tremendously, and we credit Epic with a lot...
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Product
Epic's clinical communications have really low sophistication. Their clinical communications are...
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Product
There are gaps in the system that I would expect Epic to cover. I am using a third-party CRM...
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Value
Integration has been slightly more challenging with the system than I had hoped. We ended up...
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Operations
Our implementation of EpicCare Ambulatory EHR went as well as it could have within our organization....
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Value
EpicCare Ambulatory EHR is very expensive, but we absolutely couldn't do the things we do without...
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Product
It would be lovely if Epic could replace our dictation vendor. Our dictation vendor is one of our...
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Product
The only downside with EpicCare Ambulatory EHR is that there are multiple ways to do things in it....
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Product
EpicCare Ambulatory EHR has so much functionality that we can pretty much get away with using a...
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Relationship
Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....
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Operations, Product
EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...
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Product
Our integrations with Epic's system are pretty good. The system is well integrated both internally...
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Relationship, Operations, Product
Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...
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Operations
Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...
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Relationship, Operations
One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...
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Operations
One of the nicest features I have encountered is Epic University. Epic has training materials...
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Product
Epic is really good about usability when it comes to building in shortcuts and efficient...
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Operations, Product
If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...
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Product
Epic has something that puts all of the information I might need on a single screen so that I don’t...
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Relationship
Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...
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Loyalty, Product
Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...
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Relationship
The thing that has been incredible about Epic and working with them is that they are incredibly...
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Product
The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...
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Relationship, Product
Epic has gold standards where they incentivize us to use their product the way it was meant to be...
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Loyalty, Product
I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...
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Culture, Value
We sometimes are surprised that we need to buy certain things. We think they are included and then...
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Relationship
Epic's service and support are really good. They try to be proactive and get ahead of things. The...
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Value
In general, we have had a great experience with Epic. We have had high provider and staff...
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Relationship, Operations, Product
Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....
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Product
The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...
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Operations
Epic's biggest benefit is that we can configure the program to do whatever we want however we want....
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Product, Value
Over time, there have been more add-on pieces with Epic. It used to be that there were the core...
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Loyalty, Relationship
Epic continues to listen to customer feedback. That is what differentiates them in the market. They...
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Loyalty, Value
With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....
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Product
We are such an old customer of Epic, and we have really strong documentation templates that drive...
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Relationship
Epic is very responsive. I have worked with them on and off for several years, and I have...
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Loyalty, Product
Some of the things that have impressed me about the system have to do with its ability to build...
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Operations, Product
There could be some improvement to where developers are working with end users when they are...
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Loyalty, Relationship
I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...
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Loyalty, Product
One thing that I would highlight about the system is that some of its user experience, particularly...
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