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EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)

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Chris Clune
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User Commentary

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Director

Loyalty, Product

EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....

Apr 2024
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Director

Value

Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...

Apr 2024
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Director

Product

There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...

Apr 2024
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Director

Product

The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...

Apr 2024
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(0)
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COO

Relationship

Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...

Mar 2024
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(0)
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COO

Product

One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...

Mar 2024
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COO

Product

Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...

Mar 2024
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(0)
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COO

Product

One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...

Mar 2024
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(0)
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COO

Operations

Our expectation for Epic training was that we would do some eLearning training such as videos and...

Mar 2024
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(0)
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COO

Product

The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...

Mar 2024
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(0)
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COO

Operations

Since the implementation, our model is that brand-new staff members take the online Epic-based...

Mar 2024
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(0)
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Director

Relationship, Operations

Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...

Mar 2024
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Director

Operations

Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...

Mar 2024
||
(0)
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Director

Product

The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...

Mar 2024
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Director

Relationship, Product

Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...

Mar 2024
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(0)
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Director

Relationship, Operations

A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...

Mar 2024
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(0)
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CEO/President

Relationship, Product

A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...

Mar 2024
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(0)
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CEO/President

Product

Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...

Mar 2024
||
(0)
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CEO/President

Relationship, Product

We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...

Mar 2024
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(0)
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Director

Operations

We don't use Epic for end-user training anymore. There was a time when we actually used them to...

Feb 2024
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(0)
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Director

Loyalty, Product

Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...

Feb 2024
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(0)
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Director

Product

We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...

Feb 2024
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(0)
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Director

Relationship

Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...

Feb 2024
||
(0)
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Director

Culture

If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....

Feb 2024
||
(0)
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Director

Culture

Regarding promises, there is what we expect after the sales process when we get salespeople, and...

Feb 2024
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(0)
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Manager

Relationship

We don't need to use the vendor's phone support team because their web support team is so good. And...

Feb 2024
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(0)
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Manager

Relationship

Epic often comes to us and pushes information, and they seem to understand what our goals are. When...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...

Feb 2024
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(0)
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Director

Loyalty, Product

Being able to manage all of our interfaces without having to rely on an external vendor allows us to...

Jan 2024
||
(0)
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Director

Product

Epic's system has so much flexibility and so much functionality that sometimes it becomes...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

Epic is very involved in our strategic planning and making sure that we are going to be able to...

Jan 2024
||
(0)
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Director

Relationship, Value

Epic is really good about not overpromising. They do their research ahead of time and get back with...

Jan 2024
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(0)
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Director

Relationship

On a high level and an operational level, Epic is really good. They are very attentive and patient,...

Jan 2024
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(0)
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Director

Relationship

We can really customize the product to meet the needs of each specialty in the organization....

Jan 2024
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(0)
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Director

Relationship, Product

Epic has the best product that is out there currently for an EHR. Their support blows away anything...

Jan 2024
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(0)
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CIO

Product, Value

I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...

Jan 2024
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(0)
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CIO

Value

We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

One thing that Epic has done well and should expand on is their big bet on AI. It has been...

Dec 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Culture, Product

Epic needs to contract with many other providers, and that is not unique to Epic, but it is...

Dec 2023
||
(0)
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Physician

Loyalty, Relationship

I have worked directly with Epic for years, and they have gotten a lot bigger as time has gone on....

Dec 2023
||
(0)
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Physician

Product

Epic does quarterly upgrades. Those are great. We don't have to wait for a year to get the new...

Dec 2023
||
(0)
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Physician

Product

I like that the system is fully comprehensive. We have very few third-party applications because we...

Dec 2023
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(0)
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Physician

Relationship, Product

Working with Epic over the years has been a pleasure. The vendor's involvement of end users,...

Dec 2023
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(0)
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Director

Relationship

There is not an EMR on the market that end users will like. Epic's EMR isn’t perfect, and our users...

Oct 2023
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(0)
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Director

Relationship, Product

One problem is that if there is something that we can't do in Epic's system, our ability to get Epic...

Oct 2023
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(0)
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Director

Relationship

Epic is very transparent about what they are working on for a particular product. They tell us about...

Oct 2023
||
(0)
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Director

Value

Epic doesn’t nickel-and-dime us, but they do have different modules. So if we are looking for...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Epic doesn’t like to integrate their product with things that they already offer in-house. But I...

Oct 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

One thing I like about Epic is that they provide us with a specific technical person. We don't just...

Oct 2023
||
(0)
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CIO

Operations

Epic does a good job of sending their developers out and understanding the workflows of their...

Oct 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Product

Epic's documentation has gotten immensely better over the last few years. I hope the vendor...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Value

Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...

Sep 2023
||
(0)
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Director

Relationship

We have people who have been assigned to us for a long time, and we have had a good relationship....

Sep 2023
||
(0)
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Manager

Operations

Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...

Aug 2023
||
(0)
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Manager

Product

Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...

Aug 2023
||
(0)
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Manager

Operations, Product

Integration with our ePrescription tool was very difficult. That is something that every Epic...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Epic charges for every single thing. If Epic were a hospital, they would charge patients for the Band-Aids....

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Epic is very slow at resolving concerns in a reasonable time frame and implementing things on time....

May 2023
||
(0)
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Manager

Relationship

Epic’s vision is pretty clear. I have used the Epic user web, and I have seen the solution maps and...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

There is so much in how the system is implemented that impacts how it actually works, and I don't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

To request support from Epic, I need to go through the Epic analyst that supports the application...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations, Product

There have been upgrades that Epic has pulled back because there were other things we needed to...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Value

It is hard to access Epic’s training at their corporate office because it is so expensive. Also,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

EpicCare Ambulatory EMR is not a standard, out-of-the-box Epic system. We need the system to help...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The system helps us see problems and measure how we are doing against others. I would like to see...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

When we have conversations with the vendor's people, it becomes apparent that Epic doesn't run...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Product

Our improved satisfaction with Epic is a matter of spotting opportunities. Epic has the same data...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Product

I would like to make a note about pushing Epic on their mobility tools, especially during the...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

We would like to see improvement in the integration of the payer plan authorizations.

May 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

I don’t use Epic’s support. I have weekly meetings with their people, but I don’t call somebody, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has benchmarks, and they try to tell us where other organizations are doing better than we are.

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

Epic’s greatest strengths are the integration of their products and how easily they adapt to outside...

May 2023
||
(0)
 Thank you  Helpful

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