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EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Epic’s training is consistent. It’s just good. We haven’t had any issues or problems with training....
We have our own Epic-certified analyst who we work with. We submit Sherlocks for issues, and the...
Epic is sometimes fair and transparent with charges. Their add-on fees are not always visible and...
Epic’s biggest Achilles' heel is that they hire people who haven't been out of college for very...
The problem is that Epic’s training is to help people use the tool as a tool. It's not actually...
Epic is always expensive, but they're very transparent, and they're worthwhile. We would never go...
The fact that EpicCare Ambulatory EHR is one system is always helpful. It’s so configurable. Every...
Anytime we come up with big ideas, Epic is developing them or has already developed them. They...
Epic’s AI offering is a little immature at this point. I want to adopt it, and I am adopting it for...
I’m frustrated with Epic's charges because of the tiering system, specifically regarding my...
The best part of Epic is how things just work in terms of there being a lot of basic logic, and that...
The EpicCare Ambulatory EHR platform is incredibly stable and has a lot of functionality, which has...
Epic has a very effective training program. There’s so much in the solution that we can’t train...
Epic has the best support of any vendor we've ever worked with. They do a really good job training...
Epic is very expensive, but even with the cost, we’d never consider anybody else. When we factor in...
Epic is always developing new functionality, so there are constant improvements without an increase...
Our primary account representatives from Epic are superior. They are exemplary by every measure....
We moved to EpicCare Ambulatory EHR a few years ago, and I vote that we should never move again. If...
I don’t know what Epic's internal workings look like or how they manage it, but they are constantly...
Administratively, Epic covers the basics well, including things like how to enter charges, how to...
From an upgrade and implementation perspective, Epic does very well. They provide detailed materials...
I would like better integration between EpicCare Ambulatory EHR and systems from larger clinics....
The system has advantages and disadvantages compared to the previous EHR we used. However, it is a...
We had a fair number of little bugs in the system after the last upgrade, and we had to go through a...
The system's entire utilization review process is embedded within the system. That is why it is a...
EpicCare Ambulatory EHR is far busier and has far more information than another EHR. There are too...
The people on our project team from Epic were green. They didn't have answers for a lot of the...
Epic struggles in the ambulatory space. Organizations that focus on the ambulatory space should be...
Even though we have been on the system for a few years, we have found Epic to be more or less...
Epic nickel-and-dimes with their AI features. The number of their new tools and features is...
We are using all of Epic's tools. The benefit of that is that everything is within the workflow that...
A lot of things are in flux right now, especially with Epic's AI tools. There are things that are...
Looking at the functionality that Epic's system has, I think that MyChart Central will be really...
We have been doing well with Epic. We have a lot of things going on. Epic is very helpful to us with...
Commentary Summary
Comment Type Breakout