EpicCare Ambulatory EHR Commentary
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Chris Clune
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User Commentary

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VP/Other Executive

Loyalty, Product, Value

Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....

Apr 2025
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VP/Other Executive

Product

Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...

Apr 2025
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VP/Other Executive

Product

With Epic's system, we have way easier access to notes from specialists, ancillary services,...

Apr 2025
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VP/Other Executive

Product

EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...

Apr 2025
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CIO

Relationship

Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....

Apr 2025
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COO

Operations, Product

EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...

Apr 2025
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COO

Product

Our integrations with Epic's system are pretty good. The system is well integrated both internally...

Apr 2025
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COO

Relationship, Operations, Product

Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...

Apr 2025
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COO

Operations

Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...

Apr 2025
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COO

Relationship, Operations

One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...

Apr 2025
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Physician

Operations

One of the nicest features I have encountered is Epic University. Epic has training materials...

Apr 2025
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Physician

Product

Epic is really good about usability when it comes to building in shortcuts and efficient...

Apr 2025
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Physician

Operations, Product

If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...

Apr 2025
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Physician

Product

Epic has something that puts all of the information I might need on a single screen so that I don’t...

Apr 2025
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Physician

Relationship

Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...

Apr 2025
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Physician

Loyalty, Product

Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...

Apr 2025
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Physician

Relationship

The thing that has been incredible about Epic and working with them is that they are incredibly...

Apr 2025
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Physician

Product

The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...

Apr 2025
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Director

Loyalty, Product

If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...

Apr 2025
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Director

Operations, Product

The ease of use is very good. The system is easy for me because I know the software. Some feedback I...

Apr 2025
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Director

Relationship, Product

The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...

Apr 2025
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Director

Loyalty

The product is part of our long-term plans. I don't think anybody would like to change it. Getting...

Apr 2025
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Director

Product

It is a journey for some providers to review the charts before they see patients. Similar to the way...

Apr 2025
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CIO

Product, Value

More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...

Apr 2025
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CIO

Product

EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....

Apr 2025
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VP/Other Executive

Relationship

Epic has had a great product and has been a great partner. They respond to our questions quickly and...

Apr 2025
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VP/Other Executive

Operations

One of our major challenges was with the implementation. It just didn't feel organized, and it...

Apr 2025
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Manager

Loyalty, Product

There is no real competitor for Epic in this space because of the speed that Epic is moving at in...

Apr 2025
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Manager

Culture, Value

Epic mostly avoids charging for every little thing. Epic has come up with an organization package...

Apr 2025
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CMIO

Relationship, Operations

Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...

Apr 2025
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CMIO

Product

In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...

Apr 2025
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Manager

Relationship, Product

As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...

Apr 2025
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Manager

Operations, Product

EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...

Apr 2025
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Manager

Product

EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...

Apr 2025
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Manager

Relationship

Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...

Apr 2025
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CMIO

Loyalty, Product

We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...

Mar 2025
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CMIO

Culture, Relationship

I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...

Mar 2025
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CMIO

Value

There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...

Mar 2025
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CMIO

Relationship

Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...

Mar 2025
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CMIO

Operations

Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...

Mar 2025
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Physician

Operations, Product

Epic should improve the ease of use for end users and have written documentation, like a user...

Mar 2025
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Physician

Product

The system has great interconnectivity. I get notes, like history and physical examinations, from...

Mar 2025
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Physician

Operations

We need to get more training up front. We only had about six hours of training and personalization,...

Mar 2025
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Manager

Relationship

I love our technical services representative. Epic really tries hard to deliver new technology.

Mar 2025
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Manager

Loyalty

We really have made a commitment to Epic, so I doubt that we would consider switching to something...

Mar 2025
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Manager

Culture, Relationship

If a peer or friend asked me about Epic, I would be certain to tell them about the number of...

Mar 2025
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CIO

Product, Value

Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...

Mar 2025
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Director

Product

I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...

Mar 2025
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Director

Operations

Epic has been really good to us with our implementations. During our implementation, we have been...

Mar 2025
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Director

Relationship, Product

Epic has gold standards where they incentivize us to use their product the way it was meant to be...

Mar 2025
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Director

Loyalty, Product

I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...

Mar 2025
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Director

Relationship

Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...

Mar 2025
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CMIO

Relationship, Operations, Product

For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...

Mar 2025
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CMIO

Operations

Things are a little tough because Epic doesn't provide our training. We have an internal team that...

Mar 2025
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VP/Other Executive

Product

Epic gives us the best ability to compare information across different users of Epic's systems. We...

Feb 2025
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Manager

Operations

Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...

Feb 2025
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Manager

Operations

For physicians, we did user-setting labs for personalization, and those were really helpful for...

Feb 2025
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Manager

Relationship, Operations

Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...

Feb 2025
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Manager

Operations

Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...

Feb 2025
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Manager

Operations

I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...

Feb 2025
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Manager

Product, Value

EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...

Feb 2025
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Physician

Culture, Relationship

Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...

Feb 2025
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Physician

Operations, Product

Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...

Feb 2025
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Physician

Operations

A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...

Feb 2025
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Physician

Operations

What we see on Epic's training is not exactly what things look like on the screen when we use...

Feb 2025
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Physician

Product

EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...

Feb 2025
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Physician

Relationship, Product

As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...

Feb 2025
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Physician

Relationship

We have had some interactions with some of Epic's executives, and they come and listen and talk to...

Feb 2025
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Manager

Relationship, Product

Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...

Feb 2025
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Manager

Relationship, Operations

Epic is really good with their documentation and with getting us what we need. The Nova notes are...

Feb 2025
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(0)
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Nurse

Product

We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...

Feb 2025
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(0)
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Manager

Product, Value

The ease of use of the solution has created great satisfaction with our providers. The customizable...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

I would 100% recommend Epic to others. Their support is top of class.

Feb 2025
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(0)
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Director

Culture, Value

We sometimes are surprised that we need to buy certain things. We think they are included and then...

Feb 2025
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(0)
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Director

Relationship

Epic's service and support are really good. They try to be proactive and get ahead of things. The...

Feb 2025
||
(0)
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CMIO

Value

In general, we have had a great experience with Epic. We have had high provider and staff...

Feb 2025
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(0)
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CMIO

Relationship, Operations, Product

Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....

Feb 2025
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(0)
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CMIO

Product

The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...

Feb 2025
||
(0)
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CMIO

Operations

Epic's biggest benefit is that we can configure the program to do whatever we want however we want....

Feb 2025
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(0)
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CMIO

Product, Value

Over time, there have been more add-on pieces with Epic. It used to be that there were the core...

Feb 2025
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CMIO

Loyalty, Relationship

Epic continues to listen to customer feedback. That is what differentiates them in the market. They...

Feb 2025
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CMIO

Loyalty, Value

With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....

Feb 2025
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(0)
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CMIO

Product

We are such an old customer of Epic, and we have really strong documentation templates that drive...

Feb 2025
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Manager

Operations

Epic could improve the upgrade training for their principal trainers so that they could go forth and...

Feb 2025
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Manager

Product, Value

If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...

Feb 2025
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Manager

Product

If a provider were to come from another organization, as far as we know, there wouldn't be any way...

Feb 2025
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Manager

Loyalty, Product

For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...

Feb 2025
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Manager

Loyalty, Relationship, Product

There are so many things out there. Experienced providers are coming through more and more already...

Feb 2025
||
(0)
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Manager

Loyalty

We are trying to go live with more Epic functionality, and that will really be an advantage for us....

Jan 2025
||
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Manager

Relationship

Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...

Jan 2025
||
(0)
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Director

Product

Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...

Jan 2025
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(0)
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Director

Loyalty, Product

What I really like about the EHR is not being directly in patient care; it is about having access to...

Jan 2025
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CIO

Relationship, Operations

We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...

Jan 2025
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CIO

Relationship, Product

EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....

Jan 2025
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CIO

Operations, Product

An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...

Jan 2025
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CIO

Loyalty, Product

We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....

Jan 2025
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Manager

Relationship

I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...

Jan 2025
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Manager

Product

EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...

Jan 2025
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(0)
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Manager

Product

Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...

Jan 2025
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Manager

Product

There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...

Jan 2025
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Manager

Relationship

We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...

Jan 2025
||
(0)
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Manager

Product

EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...

Jan 2025
||
(0)
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CMIO

Relationship

We don't even think about Epic’s support folks as the vendor's people; we think about them as our...

Jan 2025
||
(0)
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CMIO

Loyalty, Product

We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...

Jan 2025
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(0)
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CMIO

Product

I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...

Jan 2025
||
(0)
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CMIO

Loyalty, Product

I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...

Jan 2025
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CIO

Operations

A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...

Jan 2025
||
(0)
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CIO

Relationship, Product

EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...

Jan 2025
||
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CIO

Loyalty, Value

With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...

Jan 2025
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(0)
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CMO

Loyalty

We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...

Jan 2025
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CMO

Operations, Product

EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...

Jan 2025
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CMO

Product

We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...

Jan 2025
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(0)
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CIO

Relationship, Product

Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....

Jan 2025
||
(0)
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Manager

Value

EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...

Jan 2025
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(0)
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Manager

Relationship, Product

EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...

Jan 2025
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Director

Relationship

Epic is very responsive. I have worked with them on and off for several years, and I have...

Jan 2025
||
(0)
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Director

Loyalty, Product

Some of the things that have impressed me about the system have to do with its ability to build...

Jan 2025
||
(0)
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Director

Operations, Product

There could be some improvement to where developers are working with end users when they are...

Jan 2025
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(0)
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Director

Loyalty, Relationship

I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...

Jan 2025
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(0)
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Director

Loyalty, Product

One thing that I would highlight about the system is that some of its user experience, particularly...

Jan 2025
||
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VP/Other Executive

Product

Overall, I remain very positive about the suite of features within the core product. Epic has done a...

Jan 2025
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VP/Other Executive

Product

The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...

Jan 2025
||
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VP/Other Executive

Value

The core product remains strong. A trend with Epic is that they are carving out different...

Jan 2025
||
(0)
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Physician

Loyalty, Product

At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...

Jan 2025
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Physician

Operations, Product

The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...

Jan 2025
||
(0)
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Physician

Product

EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...

Jan 2025
||
(0)
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 or  to see details.

Physician

Operations

Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...

Jan 2025
||
(0)
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Physician

Relationship, Operations

Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...

Jan 2025
||
(0)
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 or  to see details.

Director

Product

We can customize things in the system, but Epic advises us to not customize too much because that...

Jan 2025
||
(0)
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 or  to see details.

Director

Loyalty, Operations, Product

Our employed physicians have done very well with the system. Our affiliated physicians, who are...

Jan 2025
||
(0)
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 or  to see details.

Director

Relationship, Operations

Epic has very good tools for their implementations, but they aren't very good project planners....

Jan 2025
||
(0)
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 or  to see details.

Director

Culture

Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...

Jan 2025
||
(0)
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 or  to see details.

Director

Culture, Product

When Epic says they are going to do something, they will do it. The interoperability features and...

Jan 2025
||
(0)
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Director

Operations, Value

When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Product

Epic recognizes that there are now many organizations that have been on Epic for decades, and when...

Dec 2024
||
(0)
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VP/Other Executive

Operations, Product

I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...

Dec 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Product

Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...

Dec 2024
||
(0)
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 or  to see details.

CMIO

Relationship

I like that this solution is a comprehensive EHR that goes across the entire organization. It...

Nov 2024
||
(0)
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 or  to see details.

CMIO

Relationship, Operations, Product

Epic could engage more physicians in their development across all their modules. Epic doesn't hire...

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...

Nov 2024
||
(0)
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 or  to see details.

Director

Operations

We don't really use Epic's training services. We use our own training services for everything except...

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...

Nov 2024
||
(0)
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 or  to see details.

Director

Value

Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...

Nov 2024
||
(0)
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 or  to see details.

CIO

Relationship

I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...

Nov 2024
||
(0)
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 or  to see details.

CMIO

Product

For Epic, some healthcare software is really complicated. The system could be better, but it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product, Value

Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....

Nov 2024
||
(0)
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 or  to see details.

CMIO

Culture, Relationship

Epic is very cautious about what they promise, but when they do promise something, they really...

Nov 2024
||
(0)
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 or  to see details.

CMIO

Relationship

Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...

Nov 2024
||
(0)
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 or  to see details.

CMIO

Operations

We don't have a lot of implementation services from Epic, although they are usually on top of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The product is tremendously powerful. We have a really well-tuned quality program looking at...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...

Nov 2024
||
(0)
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 or  to see details.

Manager

Relationship

EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...

Oct 2024
||
(0)
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 or  to see details.

Manager

Product

Epic is the gold standard, and it is used by so many organizations that interoperability is really...

Oct 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

We have a lot of problems with patients who come get their services done here and then maybe need to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic would be my first choice just because registration is so much easier. So far what I have used...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

What I would like to see improved on with Epic is that they don't allow a lot of different changes,...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...

Sep 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that every part of the system is customizable. As a user, if I don't like something and want...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is moving things forward with things like interoperability for imaging. Epic is working on a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have seen multiple vendors' products. We are not in the market for a new vendor's product because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Our skilled users use this solution very well, but the people on the lower end of the skill level...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The biggest problem that we are having, like many other organizations in this space, is the number...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic's system is a massive expense for the organization, but being in that network of Epic clients...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has very comprehensive training that can be challenging to scale during the implementation....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Some organizations will make rules about how to do things, like immunizing people. Then, there is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

I have done a lot of builds and have installed some custom properties and things that I can use in...

Sep 2024
||
(0)
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 or  to see details.

Physician

Relationship

I have a good relationship with Epic, but I probably have more of a voice when talking to developers...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The problem with out-of-the-box solutions from Epic is that they require end users to go in and...

Sep 2024
||
(0)
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 or  to see details.

Physician

Product

I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...

Sep 2024
||
(0)
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 or  to see details.

Physician

Loyalty

It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...

Sep 2024
||
(0)
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 or  to see details.

Physician

Loyalty, Product

Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

In terms of ease of use, our experiences with the system keep getting better. Epic's system has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have great support from Epic. We have an assigned resource for each Epic application, and the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have to use another vendor's system to meet one of our needs, but for the most part, our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Epic’s constant development is great. They are working on a lot of little things, including AI. We...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is user friendly. We can get all of the reports that we need from it.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like that the system has hard stops in specific places so that users don't change things that they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

We definitely have a connection with different Epic clients, but we would like to have more of a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Relationship

Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic would be on my radar if I were in the market for a new EHR because they are at the point where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Interoperability is probably the best thing about the solution. We have a large number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Operations

Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our implementation of the system was really rough. Part of the reason for that is that at its core,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic's system is expensive for us as a small organization. Epic could give us a better discount and...

Sep 2024
||
(0)
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 or  to see details.

Manager

Product

Epic has developed a bunch of features that we haven't implemented because we haven't had the people...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Quarterly updates have been much easier to roll out to end users, and training staff has become easier....

Aug 2024
||
(0)
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 or  to see details.

Physician

Operations, Product

I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...

Aug 2024
||
(0)
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 or  to see details.

Physician

Operations

Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...

Aug 2024
||
(0)
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 or  to see details.

Physician

Operations, Product

EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship

Epic is very responsive. Every time I have reached out to them with an idea, they have said that...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...

Aug 2024
||
(0)
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Physician

Value

Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship, Operations

Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Value

I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

There were some promises that Epic made to us that are coming true right now, like having our...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...

Aug 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship

We have seen some delays from Epic when we have had questions. We always get answers eventually, but...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...

Aug 2024
||
(0)
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 or  to see details.

Nurse

Product

I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...

Aug 2024
||
(0)
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 or  to see details.

Nurse

Product

With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

One of the struggles that people have who work in both the inpatient and outpatient areas is the...

Aug 2024
||
(0)
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 or  to see details.

CMIO

Product

With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...

Aug 2024
||
(0)
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 or  to see details.

CMIO

Product

There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Our organization has merged with another group in another state, and that area uses Epic's systems....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship, Product

Epic is able to share different institutional experiences with ongoing regulatory requirements from...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

The product supports my organization’s integration goals because of the vendor's general push toward...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship

Epic's support team is very responsive. Epic is always looking to develop and update products and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic started with building hospital systems, so some of their offerings are still very hospital...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

Epic has been a great partner. They have kept their promises. I would tell customers who were coming...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We love the software. If people are looking to build a rock-solid business that allows them to scale...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...

Jul 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...

Jul 2024
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Director

Product

I wish that some things from Epic would come out a little faster. On several occasions, we have been...

Jul 2024
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Director

Value

We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...

Jul 2024
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Director

Relationship

Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...

Jul 2024
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Director

Relationship, Product

The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...

Jul 2024
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Director

Relationship, Product

The only thing that I would want Epic to improve is our service times. Right now, we are running a...

Jul 2024
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Director

Product, Value

I do like that the community providers have access to a system that is phenomenal. Epic is number...

Jul 2024
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CMIO

Relationship, Operations

Epic's handholding during implementations is good. My experience with the vendor's customer service...

Jul 2024
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CMIO

Product

The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...

Jul 2024
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CMIO

Operations

Epic has a lot of their own training materials and web pages that they can use for things, but they...

Jul 2024
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CMIO

Relationship

EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...

Jul 2024
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CMIO

Loyalty, Product

EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...

Jul 2024
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Director

Product

Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...

Jul 2024
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Director

Relationship, Product

There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...

Jul 2024
||
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Director

Value

I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.

Jul 2024
||
(0)
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Director

Product

EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....

Jul 2024
||
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Director

Operations

There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...

Jul 2024
||
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Director

Relationship, Product

I like Epic because there is a lot of standardization. There is ease in pulling data from different...

Jul 2024
||
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Director

Operations, Product

The only thing that can be confusing sometimes is that each person can customize their Epic view to...

Jul 2024
||
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VP/Other Executive

Relationship

I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...

Jul 2024
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VP/Other Executive

Value

Epic has gotten a lot better about charging because before, they charged for every little thing, but...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...

Jul 2024
||
(0)
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CMIO

Value

In some cases, Epic doesn't charge for something when they should and could. Other times, they...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Value

With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

The transition to Epic was a little rough, but we are set up now, and transitioning to a different...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Epic is a little slower when it comes to working out new features or certain requests that we have....

Jun 2024
||
(0)
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Director

Product

When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...

Jun 2024
||
(0)
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Director

Relationship, Product

Based on my experience with Epic, the process of development and getting updates on features we want...

Jun 2024
||
(0)
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Director

Product

I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...

Jun 2024
||
(0)
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Director

Relationship, Product

Epic has steering boards for all different disciplines and specialties. Some of the board members...

Jun 2024
||
(0)
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Director

Product

Like most institutions, we are probably an update or two behind the latest version. Most...

Jun 2024
||
(0)
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Director

Loyalty, Product

Epic has a good vision for where they are going. I think that one of the solution's strengths is...

Jun 2024
||
(0)
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Director

Product

The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

My satisfaction with the vendor’s executive involvement is primarily because my executives have a...

Jun 2024
||
(0)
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Director

Product

There are things that are a little bit different in our facility type as opposed to general...

Jun 2024
||
(0)
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Director

Loyalty, Product

If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...

Jun 2024
||
(0)
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Director

Loyalty, Product

When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...

May 2024
||
(0)
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Director

Culture, Relationship, Operations, Product

It is really common for Epic to say that their system can do something, but when an organization...

May 2024
||
(0)
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CIO

Relationship, Product

We have some pain points in the system. There is a lot of progress that the vendor could make,...

May 2024
||
(0)
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CIO

Product, Value

EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...

May 2024
||
(0)
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CIO

Product

Epic does a great job of integrating their systems with external solutions. That is a pretty...

May 2024
||
(0)
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Manager

Product

I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...

May 2024
||
(0)
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Manager

Relationship, Operations, Product

When Epic pushes updates, there is no way to know what the updates are going to do until they are...

May 2024
||
(0)
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Manager

Operations

I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...

May 2024
||
(0)
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Manager

Product

EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...

May 2024
||
(0)
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Manager

Loyalty, Product

The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...

May 2024
||
(0)
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Manager

Loyalty, Relationship, Product

EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...

May 2024
||
(0)
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Manager

Value

Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...

May 2024
||
(0)
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Physician

Loyalty

If a provider is coming from an Epic institution to work at an Epic institution, the transition is...

May 2024
||
(0)
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Physician

Relationship

With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...

May 2024
||
(0)
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Physician

Relationship, Operations

Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...

May 2024
||
(0)
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Physician

Operations

Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...

May 2024
||
(0)
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Physician

Product

Epic’s interoperability is good. The continuous improvement is always exciting for me to see.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

In Basket has been very painful for people because it is a closed message system that works very...

May 2024
||
(0)
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Physician

Relationship

Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...

May 2024
||
(0)
 Thank you  Helpful

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Physician

Value

There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...

May 2024
||
(0)
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Physician

Relationship

Responsiveness is very important because no matter how colorful a product looks, there is a chance...

May 2024
||
(0)
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Physician

Relationship, Product

Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...

May 2024
||
(0)
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Physician

Relationship, Operations

Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...

May 2024
||
(0)
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CIO

Value

Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...

May 2024
||
(0)
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CIO

Product, Value

There is an excessive number of clicks in EpicCare Ambulatory EHR.

May 2024
||
(0)
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CIO

Product, Value

One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...

May 2024
||
(0)
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CIO

Product

EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...

May 2024
||
(0)
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CIO

Operations

Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....

May 2024
||
(0)
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CIO

Product

Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....

May 2024
||
(0)
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CIO

Relationship, Product

Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...

May 2024
||
(0)
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CMIO

Product

The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...

May 2024
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...

May 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Product

Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...

May 2024
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Product

We are showing strong signs objectively and subjectively that we are understanding the functionality...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

If we were to do the Epic implementation again, we would insist on a timeline that included training...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...

May 2024
||
(0)
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CEO/President

Operations

Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...

May 2024
||
(0)
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Manager

Product

EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...

Apr 2024
||
(0)
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Director

Loyalty

From my vantage point, I don't think there is any intention to move away from Epic. We continue to...

Apr 2024
||
(0)
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Director

Loyalty, Product

We did an internal survey on usability, and most people who joined the organization who came from...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Epic, there are so many people, resources, and applications. We are using dozens of different...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic tries to be proactive, but they don't always think ahead about some of their changes.

Apr 2024
||
(0)
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