EpicCare Ambulatory EHR
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Chris Clune
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User Commentary

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Director

Relationship, Value

Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...

Sep 2023
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Director

Relationship

We have people who have been assigned to us for a long time, and we have had a good relationship....

Sep 2023
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Manager

Product

If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...

Sep 2023
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Manager

Relationship, Operations

If I were going to give Epic some recommendations on where they could improve, I would have them...

Sep 2023
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Manager

Loyalty

Epic is working on a couple of projects to make using the product a better experience, so I hope my...

Sep 2023
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Manager

Culture, Relationship

Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...

Sep 2023
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Director

Loyalty, Relationship, Product

There are some areas that Epic could concentrate on more, but we are starting to see where the...

Sep 2023
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Director

Loyalty

We initially went with Epic's system because statistically, Epic's reimbursements are better than...

Sep 2023
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Director

Relationship

Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...

Sep 2023
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Director

Relationship

Epic is going in exactly the direction I want them to, and they read the market well. They are...

Sep 2023
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Director

Culture, Relationship

Epic partners with us. We don't just tell them what to do. We have discussions with them where we...

Sep 2023
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Director

Product

I would totally recommend Epic's systems. I think everyone should have them. That would make things...

Sep 2023
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Manager

Relationship, Operations, Product

I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...

Aug 2023
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Manager

Product, Value

Some outcomes we have been able to see with the product are how many minutes providers are spending...

Aug 2023
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Manager

Relationship

Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...

Aug 2023
||
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Manager

Operations, Product

Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...

Aug 2023
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Manager

Relationship, Operations

My team has a recurring meeting set up with our Epic education technical services person. We are...

Aug 2023
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VP/Other Executive

Product

We are very satisfied with our EHR. We are now learning more about how we can make it better and...

Aug 2023
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VP/Other Executive

Loyalty

There are some things that we are looking at for the inpatient world that we have to go to third...

Aug 2023
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VP/Other Executive

Product

We would like to see an improvement in the system with regard to the ease of use when putting in a...

Aug 2023
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VP/Other Executive

Relationship

Our executives have routine phone calls with Epic’s support team, and all of our application teams...

Aug 2023
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VP/Other Executive

Product, Value

Once people get the hang of the system, it isn't too bad. The system's integration has been great...

Aug 2023
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VP/Other Executive

Relationship, Product

Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...

Aug 2023
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Nurse

Relationship

Epic's web support can take a while. Their support calls are good though. The things we put in...

Aug 2023
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Nurse

Value

EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...

Aug 2023
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Manager

Operations

Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...

Aug 2023
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Nurse

Product

There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...

Aug 2023
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Nurse

Product

There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...

Aug 2023
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Nurse

Relationship, Product

Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...

Aug 2023
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Manager

Product

Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...

Aug 2023
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Manager

Operations, Product

Integration with our ePrescription tool was very difficult. That is something that every Epic...

Aug 2023
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Manager

Operations

Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...

Aug 2023
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Nurse

Product

One thing that has been difficult about the system's ambulatory side is that we have an impact...

Jul 2023
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Nurse

Operations

The system's ambulatory side works pretty well. Our initial training was outstanding.

Jul 2023
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Nurse

Loyalty, Product

The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...

Jul 2023
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Nurse

Product

For the most part, our users love the system's workflows because they can just log in to the system....

Jul 2023
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Physician

Relationship, Product

Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....

Jul 2023
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Physician

Product

Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...

Jul 2023
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Physician

Loyalty, Relationship

Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...

Jul 2023
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Physician

Product

EpicCare Ambulatory EMR is more customizable for frontline physicians than another product. It is...

Jul 2023
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Physician

Product

The only suggestion I have is to make it so that the system doesn't lock me out of editing notes in...

Jul 2023
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Manager

Relationship

Epic doesn’t keep all of their promises, but they do a good job. Things are not perfect by any...

Jul 2023
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Manager

Operations

We use a low-maintenance module in the system, but we don't have a lot of IT staff that are familiar...

Jul 2023
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Manager

Culture, Operations, Product

There are some things I would like to change, but the product works as promoted and is fairly easy...

Jul 2023
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Manager

Product

Some upgrades seem to have been better than others, but sometimes when we have upgraded, things have...

Jul 2023
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Manager

Relationship

Sometimes there are internal things that our IT team helps with in terms of tickets and support....

Jul 2023
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Manager

Relationship, Product

Epic is very proactive and forward. The service has been positive. The vendor has done a good job...

Jul 2023
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Manager

Product

Some of the challenges with EpicCare Ambulatory EMR are with specialty practices and what the vendor...

Jul 2023
||
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Manager

Product

EpicCare Ambulatory EMR is not as intuitive as it could be for registration on the front end. The...

Jul 2023
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Director

Loyalty, Product

Epic's EHR is the best EHR available right now. Competing systems just aren't as streamlined or...

Jul 2023
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Director

Relationship, Product

Epic does a lot of work to make their integration piece really easy to use. Other EHR vendors don't...

Jul 2023
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Director

Operations

Epic has a reputation for telling users one thing, but when they go to the implementation, they find...

Jul 2023
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VP/Other Executive

Relationship, Operations

Epic has always been there with us every step of the way for implementations and upgrades. We have...

Jul 2023
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VP/Other Executive

Product, Value

Epic's system reduces pain points and helps us bring the organization to what we are looking for. It...

Jul 2023
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VP/Other Executive

Relationship, Operations, Product

We would like to see more granularity around data sharing and interoperability than there is today...

Jul 2023
||
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Physician

Relationship

I never call Epic's HQ for problems. I call my local IT people; those people are nice but slow....

Jul 2023
||
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Physician

Value

Epic is very expensive, but I don't know the actual price tag. I would rate the system's value high...

Jul 2023
||
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Physician

Operations, Product

My organization's internal people need to show users how to do the workflows because the product is...

Jul 2023
||
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Physician

Operations

Epic does an okay job of teaching the system, but they leave training up to each organization. My...

Jul 2023
||
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Physician

Operations, Product

Epic tells me what is going to happen. I like the little videos the vendor sends, and I like every...

Jul 2023
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Physician

Operations, Product

All of my colleagues struggle with EpicCare Ambulatory EMR and do not find it easy to use or learn....

Jul 2023
||
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CMIO

Operations, Product

Epic has such a large system that sometimes people get lost in terms of knowing which way to do...

Jul 2023
||
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CMIO

Product, Value

Epic's EHR is very expensive, but in the end, the EHR is so pervasive on a national scale that it is...

Jul 2023
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VP/Other Executive

Product

We usually anticipate Epic’s upgrades, but most of the time, the upgrades have an unanticipated...

Jul 2023
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VP/Other Executive

Value

Every time there is an upgrade, there is an unanticipated tweak needed. Furthermore, I feel like...

Jul 2023
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VP/Other Executive

Relationship, Product

Under our healthcare umbrella, many post-acute services include hospice and primary care. Because of...

Jul 2023
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VP/Other Executive

Product

The likelihood of my recommending Epic depends on the interest of other organizations. Many things...

Jul 2023
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VP/Other Executive

Product

Many aspects of Epic's system are intuitive. Because things are displayed on one chart, that enables...

Jul 2023
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VP/Other Executive

Product

Some components of the product that has benefited us are its integration with other healthcare...

Jul 2023
||
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VP/Other Executive

Product

Whether Epic delivers new technology to meet our needs is dependent upon settings. There is a...

Jul 2023
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CMIO

Product

There are things that Epic does extremely well, but the product’s volume of information and...

Jul 2023
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CMIO

Loyalty, Relationship

Epic keeps their promises, and they are moving quickly to add things and innovate.

Jul 2023
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CMIO

Product

The system makes it difficult to deal with newborns because it relies on features that newborns...

Jun 2023
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CMIO

Loyalty, Product

The system has a lot of fragmented things that require us to go to multiple places to do the work we...

Jun 2023
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Physician

Operations

Epic does their best to educate users about new features with their updates. However, a lot of the...

Jun 2023
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Physician

Product

The product does a very good job of meeting our needs, but some functionalities require development,...

Jun 2023
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Physician

Relationship

Epic's greatest strength is that they are very invested in hearing their customers' voices,...

Jun 2023
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Physician

Relationship

The UserWeb, a resource that any Epic customer has access to, is a great tool. It is a great...

Jun 2023
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CMIO

Operations

The training that Epic provides for our staff on the application side and the technical side is very...

Jun 2023
||
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CMIO

Relationship, Product

Epic can be a little simplistic in how they think healthcare operations work. Sometimes, what they...

Jun 2023
||
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CMIO

Product

Many years ago, system crashes were very common. Based on our experiences, Epic's system has come a...

Jun 2023
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CMIO

Relationship

The vendor's support people do a good job. Sometimes, they are a little delayed when it comes to...

Jun 2023
||
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Physician

Product, Value

I would tell others that EpicCare Ambulatory EMR is an immensely detailed and comprehensive medical...

Jun 2023
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Physician

Culture, Product

EpicCare Ambulatory EMR does what Epic says it is supposed to do. The system interacts a bit with...

Jun 2023
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Manager

Product

I am not a big fan of Epic, but it could be that if I tried something else, I would like Epic...

Jun 2023
||
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Manager

Operations

It is hard to say how good Epic’s training is, and I don’t know how much of that is just because of...

Jun 2023
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Manager

Relationship, Product

There are things we need from EpicCare Ambulatory EMR that we are often told it can’t do. However, I...

Jun 2023
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Manager

Product, Value

EpicCare Ambulatory EMR is so complicated. We spend more time with the EMR than we spend with...

Jun 2023
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Physician

Product

We can make EpicCare Ambulatory EMR look however we want. It is very customizable, almost to a...

Jun 2023
||
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Physician

Product

There are so many moving parts to EpicCare Ambulatory EMR that the learning curve is pretty steep initially....

Jun 2023
||
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Director

Operations

We didn't know what we didn't know. My recommendation for anyone on a journey with Epic is to push...

Jun 2023
||
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Manager

Relationship

The level of service that we receive from Epic is consistent. They are continuing to develop their...

Jun 2023
||
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Manager

Relationship, Product

Epic is figuring out better ways of allowing customers to take advantage of the features that they...

Jun 2023
||
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Manager

Relationship, Product

Epic needs to figure out a better way to help clinicians manage In Basket to facilitate workflows....

Jun 2023
||
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Director

Product

EpicCare Ambulatory EMR meets all our needs and is a better product than what we had before.

Jun 2023
||
(0)
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Manager

Relationship

As an organization, Epic is very knowledgeable about what they have and what their plans are. The...

Jun 2023
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VP/Other Executive

Operations

Epic’s training isn’t awful; it is very robust, but there needs to be some improvement. We leave...

Jun 2023
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VP/Other Executive

Relationship, Product, Value

Working with Epic has moved our metrics in a very positive way. We have really been making some changes....

Jun 2023
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Director

Relationship, Product

The EMR works pretty well and is very consistent. No one is perfect, but Epic is at the top of their...

Jun 2023
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Director

Loyalty, Product

One area of opportunity for EpicCare Ambulatory EMR is that it is large. There are many different...

Jun 2023
||
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Director

Product

There is complexity involved with interoperability in EpicCare Ambulatory EMR because not everything...

Jun 2023
||
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Director

Product

Our experience with EpicCare Ambulatory EMR has been good so far. The product has kept up with...

Jun 2023
||
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CMIO

Product

Some other health systems near us also use Epic, so the Care Everywhere functionality is really...

May 2023
||
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CMIO

Product

Newer functionality in the system and things like the patient portal have really advanced. We aren't...

May 2023
||
(0)
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CMIO

Product

I like Epic’s integration. We were using a different telehealth product that we integrated with...

May 2023
||
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CMIO

Loyalty, Relationship, Product

Epic could improve the product by helping us deal with changes that are brought on by having more...

May 2023
||
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VP/Other Executive

Operations, Value

Epic gets the job done. We really have no other choice because it is expensive to implement a new...

May 2023
||
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Manager

Loyalty, Product

Epic is working on automatic scribing or virtual dictation. That is definitely something that is...

May 2023
||
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Manager

Product

Epic's system is based on modules, so it touches multiple different teams, and therefore the billing...

May 2023
||
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Manager

Product

A lot of data goes into the EMR, but because so much data goes in, sometimes it can be hard to lock...

May 2023
||
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VP/Other Executive

Product

The system is becoming pretty robust. One of its strengths is that everything in the system is...

May 2023
||
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VP/Other Executive

Culture, Loyalty, Relationship

Epic doesn't always deliver everything that they promise at the time they say they will. They do...

May 2023
||
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Director

Relationship, Product

I have seen upgrades and clarity reports that Epic has been able to create that have been helpful....

May 2023
||
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Director

Product

Sometimes things that have to do with infection statuses and isolation statuses don't cross over...

May 2023
||
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VP/Other Executive

Loyalty, Product, Value

There is still an opportunity to improve the integration of the Epic system. I would like to see...

May 2023
||
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VP/Other Executive

Product

I would tell a peer considering Epic that the biggest benefit is the fact that Epic's system is in a...

May 2023
||
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VP/Other Executive

Culture, Value

Epic didn’t avoid charging for every little thing when we first began, but it may have had to do...

May 2023
||
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VP/Other Executive

Operations, Product

With each of the upgrades, Epic's system does become easier to use. However, a lot of the upgrades...

May 2023
||
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CMIO

Product

EpicCare Ambulatory EMR does a good job of making health maintenance topics easy and apparent. Those...

May 2023
||
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CMIO

Product

The vendor could improve interventional procedural orders in the ambulatory space. If I were to...

May 2023
||
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CIO

Loyalty, Product

There's a lot of new functionality we're looking to get deployed within the EpicCare Ambulatory...

May 2023
||
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CIO

Loyalty, Product

There's a lot coming out in workflow optimization from Epic; they're focused on that optimization...

May 2023
||
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CIO

Product

We are able to put information right into the system and right into the patient's chart. The EMR is...

May 2023
||
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Manager

Value

Epic charges for every single thing. If Epic were a hospital, they would charge patients for the Band-Aids....

May 2023
||
(0)
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Manager

Relationship, Operations

Epic is very slow at resolving concerns in a reasonable time frame and implementing things on time....

May 2023
||
(0)
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Manager

Relationship

Epic’s vision is pretty clear. I have used the Epic user web, and I have seen the solution maps and...

May 2023
||
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Manager

Operations

There is so much in how the system is implemented that impacts how it actually works, and I don't...

May 2023
||
(0)
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Manager

Relationship

To request support from Epic, I need to go through the Epic analyst that supports the application...

May 2023
||
(0)
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Manager

Relationship, Operations, Product

There have been upgrades that Epic has pulled back because there were other things we needed to...

May 2023
||
(0)
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Manager

Operations, Value

It is hard to access Epic’s training at their corporate office because it is so expensive. Also,...

May 2023
||
(0)
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Director

Relationship, Product

Epic does two things that have bugged me for a long time, and they haven't been fixed. The first...

May 2023
||
(0)
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Director

Loyalty, Product

I would like to see another user interface that is modern. Everything I see from Epic, including...

May 2023
||
(0)
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Director

Product

The thing that strikes me with EpicCare Ambulatory EMR is that it is an incredibly reliable system...

May 2023
||
(0)
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Director

Product

I don't understand some of Epic’s workflow decisions and the duplication that doesn't transmit to...

May 2023
||
(0)
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Director

Product

The product’s reading navigation and the time to complete tasks are a long way off compared to...

May 2023
||
(0)
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Manager

Operations

I would like to see Epic revamp their train-the-trainer program or their training recommendations,...

May 2023
||
(0)
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Manager

Product

There are subtle changes with every upgrade, like buttons moving around. Those changes can take some...

May 2023
||
(0)
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Manager

Relationship

Epic is very easy to work with. They are very responsive. When we need support, it is there...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

There are a lot of different ways to do a lot of different things, so sometimes people get lost, or...

May 2023
||
(0)
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VP/Other Executive

Operations, Product

Epic provides tip sheets, and they have a playground environment, which is nice because we can go in...

May 2023
||
(0)
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CIO

Product

EpicCare Ambulatory EMR is not a standard, out-of-the-box Epic system. We need the system to help...

May 2023
||
(0)
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CIO

Product, Value

The system helps us see problems and measure how we are doing against others. I would like to see...

May 2023
||
(0)
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CIO

Relationship

When we have conversations with the vendor's people, it becomes apparent that Epic doesn't run...

May 2023
||
(0)
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CIO

Relationship, Product

Our improved satisfaction with Epic is a matter of spotting opportunities. Epic has the same data...

May 2023
||
(0)
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CIO

Product

I would like to make a note about pushing Epic on their mobility tools, especially during the...

May 2023
||
(0)
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Director

Product, Value

The product’s clinic workflow and standardization as well as integration with charging from a...

May 2023
||
(0)
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Director

Product, Value

The product is very heavy in terms of clicking and navigating. There are 50 million ways to do the...

May 2023
||
(0)
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 or  to see details.

Director

Product

One strength of the product is its performance, such as navigation speed and response time. Those...

May 2023
||
(0)
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Director

Product

We would like to see improvement in the integration of the payer plan authorizations.

May 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

I don’t use Epic’s support. I have weekly meetings with their people, but I don’t call somebody, and...

May 2023
||
(0)
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Director

Relationship

Epic has benchmarks, and they try to tell us where other organizations are doing better than we are.

May 2023
||
(0)
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Director

Product

Epic’s greatest strengths are the integration of their products and how easily they adapt to outside...

May 2023
||
(0)
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Manager

Product

The product integrates really well with Epic's inpatient EMR. That is nice; the integration gives us...

May 2023
||
(0)
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Manager

Operations, Product

The product is very easy to use. I work in the background, and I have a lot of complaints, but...

May 2023
||
(0)
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Manager

Relationship

Epic is very reactive. The teams that help us don't seem like they have worked in pharmacy settings....

May 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Epic is very slow to update and upgrade things. The vendor tells us what they have, but the vendor...

May 2023
||
(0)
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Manager

Relationship, Product

We make a lot of suggestions, and it can take years for something minor to be rolled out. The vendor...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship

We have met with a lot of Epic’s people, and the vendor has seemed willing to develop what we have...

May 2023
||
(0)
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 or  to see details.

Manager

Product

If we do something in one section of the product, we want to be able to move it on to the other...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

I like how customizable the product is. My infection prevention home page isn't the standard home...

Apr 2023
||
(0)
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 or  to see details.

Physician

Product

Epic's system is a huge thing. EpicCare Ambulatory EMR is pretty user friendly. It flows well....

Apr 2023
||
(0)
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Physician

Product

The things that I don't like about EpicCare Ambulatory EMR mostly have to do with how our group has...

Apr 2023
||
(0)
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Director

Loyalty

The biggest point we have with EpicCare Ambulatory EMR is the integration and seamless patient...

Apr 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

EpicCare Ambulatory EMR meets some of our needs but definitely not all. There have been instances...

Apr 2023
||
(0)
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Director

Product, Value

We have definitely seen patient-facing and financial improved outcomes. From a clinical perspective,...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Epic has a vision of where they are going, and they are constantly showing us things that are new.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic is continuing to invest a lot of resources in becoming a one-stop shop and integrating with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic has moved to a quarterly upgrade process. There is a lot of work associated with getting...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of things to use within the platform, like many different choices, menus, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic needs to work on video visits, eConsults, and other things to continue to evolve the platform...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product, Value

Epic is very focused on continuing to evolve their platform. They have gotten a lot of market share...

Apr 2023
||
(0)
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 or  to see details.

Director

Relationship

We use Epic’s portal to access support resources. They have built it out pretty well. We don't get a...

Apr 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

We, as an organization, have direct access to upper-level decision-makers at Epic.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Even if Epic is not the fastest when it comes to getting new functionality, we recognize that we are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have Epic resources that we can contact when we are doing upgrades and implementations. If there...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There was a large effort when we first went live with Epic to get people on board, credentialed, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Value, Value

Our overall experience with Epic has been positive. One of the best or most significant benefits is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Epic is very proactive in engaging their clients and helping to design or improve usability. Epic...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We generally work with Epic’s technical support team on issues. What we have found in working with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The greatest source of frustration for our providers is their in-basket management. Epic’s technical...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

We know the Epic EMR is more expensive than other tools out there now, but Epic counters that cost...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

The platform is complicated, and the screens are really busy. The system is not always intuitive to...

Apr 2023
||
(0)
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 or  to see details.

Nurse

Operations

Anytime there are changes with the updates and ongoing training, the vendor supplies tip sheets and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Product

We just got the fully integrated version of the system, and it is everything the vendor promises.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

EpicCare Ambulatory EMR is a really complex system, and there are a million ways to do things, so it...

Apr 2023
||
(0)
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 or  to see details.

CMIO

Product

The fact that EpicCare Ambulatory EMR is built around a single patient record is the main advantage...

Apr 2023
||
(0)
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 or  to see details.

CMIO

Relationship, Product

I have been very happy with EpicCare Ambulatory EMR. I certainly have a good relationship with Epic,...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Product

I would love to figure out how Epic designed the professional billing part of the product because...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I would love to see more streamlining, especially on the front end with trying to capture...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

The thing I don't like about Epic's product is that it is extremely expensive, and Epic leaves us...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic told us that their reporting was so great, but the reporting is terrible, and Epic will not fix...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic is supposed to be up with all the latest technology and have the most up-to-date software, yet...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Many times throughout the implementation, it felt like it was the first time Epic had ever installed...

Apr 2023
||
(0)
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 or  to see details.

Physician

Relationship

Occasionally Epic slips up with their timelines. The vendor puts out new functionalities, but the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I have worked with a couple of different EHRs, and I find Epic's EHR to be much more versatile and...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

Epic is really good in terms of support. There are many ways of getting to them for support. We are...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I find EpicCare Ambulatory EMR more useful as I continue to use it. For data analysis, it tells me...

Mar 2023
||
(0)
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 or  to see details.

Physician

Product

The EMR has been designed to make it easier for me to participate in the Comprehensive Kidney Care...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The few times I have had problems, Epic has taken care of things when I have called.

Mar 2023
||
(0)
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Physician

Product

It would be nice to pull lab results into our notes because after we have seen a patient, there are...

Mar 2023
||
(0)
 Thank you  Helpful

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Physician

Product

No EHR is 100% perfect. Epic has more to do with interfacing, but that is not an Epic-specific...

Mar 2023
||
(0)
 Thank you  Helpful

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CMO

Operations, Product

Before our updates in EpicCare Ambulatory EMR, we get an email outlining the changes and how best to...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I like that there is a lot of flexibility for all users, whether nurses or providers, in EpicCare...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

We would like a better ability to trigger charges from mobile devices. Because of the way the mobile...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

If I have any questions or issues, I can call Epic, and they help fix things.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations, Product

The flow of the patient journey through EpicCare Ambulatory EMR is really good. Once we learn how to...

Mar 2023
||
(0)
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 or  to see details.

CMO

Product

Everything that goes into In Basket in EpicCare Ambulatory EMR can be overwhelming for some people...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

EpicCare Ambulatory EMR does everything as well as it can. The system is not as user friendly as it...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that EpicCare Ambulatory EMR is continually adapting to today's ever-changing environment....

Mar 2023
||
(0)
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 or  to see details.

Manager

Product

I thought that a lot of standard forms, content, and foundational systems would be more readily...

Mar 2023
||
(0)
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Manager

Product

EpicCare Ambulatory EMR is a great application for offices with universal physicians. Epic could...

Mar 2023
||
(0)
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Manager

Relationship, Product

Overall, the vendor is great at keeping up with healthcare regulations, policies, and procedures....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has preferred vendors, but their preferred vendors do not always align with what we are looking...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would highly recommend EpicCare Ambulatory EMR to any other organization looking for an EMR. It...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EMR is a great integrated system with end-to-end workflows and processes that...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic is always available when we need them for support. They notify us of any system issues that...

Mar 2023
||
(0)
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Manager

Product

EpicCare Ambulatory EMR includes some great reporting and metric tools that help us to ensure that...

Mar 2023
||
(0)
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Manager

Product

I would like the use of some basic clinical tools called SmartSets to be made readily available...

Mar 2023
||
(0)
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CMIO

Relationship, Product

There are some nuances with going to Hyperdrive. Epic has enhanced the application, and we can...

Mar 2023
||
(0)
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CMIO

Relationship

Epic's EMR is better than any other EMR. The vendor is very advanced in what they do. I love their...

Mar 2023
||
(0)
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 or  to see details.

CMIO

Product

Epic Refuel brings things closer to the model. Having custom code is good and bad. Customization...

Mar 2023
||
(0)
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Director

Relationship

Our relationship with Epic is great. We have dedicated technical support representatives from Epic...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have different vendors that we partner with, and we integrate their products with Epic's product....

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Epic has done well to provide what is currently available regarding interoperability. They are very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We all have love-hate relationships with Epic’s upgrades because they get harder and harder. Also,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My technical support people with Epic are generally empowered to solve my problems, and if they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

EpicCare Ambulatory EMR is in a class all its own. I have worked on other EMRs, and there is nothing...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In trying to stay ahead of the market, Epic goes for flashy things, and sometimes little things that...

Mar 2023
||
(0)
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 or  to see details.

Director

Operations

When we met with the Epic executives, we asked them a lot of questions surrounding training. For...

Mar 2023
||
(0)
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Director

Operations

We were using Epic’s system almost as our LMS because we had no better way. We couldn’t ingest data...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

For the most part, Epic was receptive. We were surprised that an organization of Epic’s size was not...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Epic's system to a friend or peer looking for an EMR if they are at a typical...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

What we found through the process is that the system left a lot to be desired. While Epic can teach...

Mar 2023
||
(0)
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 or  to see details.

Director

Operations

Epic has a really good certification process, but we were disappointed with the training services...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

We are unique, and we do a lot of things ourselves. We do a lot of API and FHIR connections, and...

Mar 2023
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

We had a grand design for how we were going to control the patient experience, but Epic has not...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Unless something new comes out that can make the care process better, I don't think there is a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I don't really know Epic's charging and invoicing process. I know that their invoices are very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's biggest benefit is that it is an integrated EHR solution. We can see information in...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We implemented the solution too fast. We needed more time to test and complete our integration of...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

I am an Epic person, so I typically recommend their products. There are caveats to that though.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.