EpicCare Ambulatory EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
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Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
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Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
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Relationship
I like that this solution is a comprehensive EHR that goes across the entire organization. It...
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Relationship, Operations, Product
Epic could engage more physicians in their development across all their modules. Epic doesn't hire...
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Relationship, Product
Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...
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Operations
We don't really use Epic's training services. We use our own training services for everything except...
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Relationship, Product
Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....
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Relationship
Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...
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Value
Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...
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Relationship
I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...
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Product
For Epic, some healthcare software is really complicated. The system could be better, but it is...
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Relationship, Product, Value
Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....
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Culture, Relationship
Epic is very cautious about what they promise, but when they do promise something, they really...
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Relationship
Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...
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Operations
We don't have a lot of implementation services from Epic, although they are usually on top of...
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Loyalty, Relationship, Product
If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...
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Loyalty, Product
The product is tremendously powerful. We have a really well-tuned quality program looking at...
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Product
I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...
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Product
EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...
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Relationship
EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...
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Product
Epic is the gold standard, and it is used by so many organizations that interoperability is really...
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Culture, Value
In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...
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Product, Value
There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...
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Relationship, Product
We have a lot of problems with patients who come get their services done here and then maybe need to...
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Relationship
Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...
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Loyalty, Product
Epic would be my first choice just because registration is so much easier. So far what I have used...
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Product
What I would like to see improved on with Epic is that they don't allow a lot of different changes,...
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Relationship
Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...
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Value
Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...
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Value
We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...
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Culture
We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...
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Operations, Product
I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...
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Product
I like that every part of the system is customizable. As a user, if I don't like something and want...
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Loyalty, Relationship
Epic is moving things forward with things like interoperability for imaging. Epic is working on a...
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Loyalty
We have seen multiple vendors' products. We are not in the market for a new vendor's product because...
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Relationship, Operations
Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...
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Relationship
In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...
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Operations, Product
Our skilled users use this solution very well, but the people on the lower end of the skill level...
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Operations, Product
We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...
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Product
The biggest problem that we are having, like many other organizations in this space, is the number...
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Product
Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...
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Relationship, Product
I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...
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Relationship, Product
Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...
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Product, Value
Epic's system is a massive expense for the organization, but being in that network of Epic clients...
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Operations
Epic has very comprehensive training that can be challenging to scale during the implementation....
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Loyalty, Product
Some organizations will make rules about how to do things, like immunizing people. Then, there is...
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Relationship, Operations, Product
I have done a lot of builds and have installed some custom properties and things that I can use in...
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Relationship
I have a good relationship with Epic, but I probably have more of a voice when talking to developers...
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Relationship
I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...
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Loyalty, Product
EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...
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Operations, Product
The problem with out-of-the-box solutions from Epic is that they require end users to go in and...
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Product
I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...
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Loyalty
It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...
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Relationship, Product
EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...
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Loyalty, Product
Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...
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Loyalty
If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...
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Operations, Product
In terms of ease of use, our experiences with the system keep getting better. Epic's system has...
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Relationship
We have great support from Epic. We have an assigned resource for each Epic application, and the...
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Relationship
In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...
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Loyalty, Product
We have to use another vendor's system to meet one of our needs, but for the most part, our...
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Loyalty, Relationship, Product
Epic’s constant development is great. They are working on a lot of little things, including AI. We...
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Relationship, Operations
In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...
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Product
EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...
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Relationship, Product
Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...
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Product
The system is user friendly. We can get all of the reports that we need from it.
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Loyalty, Product
I like that the system has hard stops in specific places so that users don't change things that they...
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Product
One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...
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Relationship, Product
We definitely have a connection with different Epic clients, but we would like to have more of a...
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Relationship, Operations
Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...
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Product
I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...
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Relationship
Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....
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Loyalty, Product
Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...
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Loyalty, Product
Epic would be on my radar if I were in the market for a new EHR because they are at the point where...
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Product, Value
Interoperability is probably the best thing about the solution. We have a large number of...
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Product
To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...
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Relationship, Operations
Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...
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Operations
Our implementation of the system was really rough. Part of the reason for that is that at its core,...
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Value
Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...
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Relationship, Product
Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...
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Value
Epic's system is expensive for us as a small organization. Epic could give us a better discount and...
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Product
Epic has developed a bunch of features that we haven't implemented because we haven't had the people...
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Operations, Product
Quarterly updates have been much easier to roll out to end users, and training staff has become easier....
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Operations, Product
I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...
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Operations
Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...
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Operations, Product
EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...
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Relationship
Epic is very responsive. Every time I have reached out to them with an idea, they have said that...
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Product
I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...
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Value
Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...
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Relationship, Operations
Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...
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Operations, Value
I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...
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Relationship, Product
I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...
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Product
There were some promises that Epic made to us that are coming true right now, like having our...
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Product
There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...
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Loyalty, Relationship
Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...
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Relationship
Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...
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Relationship
We have seen some delays from Epic when we have had questions. We always get answers eventually, but...
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Value
Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...
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Loyalty, Product
EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...
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Value
Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...
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Product
I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...
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Product
EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...
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Product
With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...
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Product
One of the struggles that people have who work in both the inpatient and outpatient areas is the...
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Product
With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...
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Product
There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...
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Product
I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...
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Product
Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...
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Loyalty, Product
Our organization has merged with another group in another state, and that area uses Epic's systems....
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Product
Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.
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Loyalty, Product
If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...
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Relationship, Product
Epic is able to share different institutional experiences with ongoing regulatory requirements from...
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Product
The product supports my organization’s integration goals because of the vendor's general push toward...
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Relationship
Epic's support team is very responsive. Epic is always looking to develop and update products and...
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Product
Epic started with building hospital systems, so some of their offerings are still very hospital...
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Relationship
Epic has been a great partner. They have kept their promises. I would tell customers who were coming...
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Value
EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...
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Operations, Product
We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...
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Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
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Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
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Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
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Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
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Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
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Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
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Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
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Relationship, Product
The only thing that I would want Epic to improve is our service times. Right now, we are running a...
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Product, Value
I do like that the community providers have access to a system that is phenomenal. Epic is number...
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Relationship, Operations
Epic's handholding during implementations is good. My experience with the vendor's customer service...
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Product
The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...
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Operations
Epic has a lot of their own training materials and web pages that they can use for things, but they...
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Relationship
EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...
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Loyalty, Product
EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...
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Product
Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...
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Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
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Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
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Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
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Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
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Relationship, Product
I like Epic because there is a lot of standardization. There is ease in pulling data from different...
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Operations, Product
The only thing that can be confusing sometimes is that each person can customize their Epic view to...
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Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
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Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
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Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
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Value
In some cases, Epic doesn't charge for something when they should and could. Other times, they...
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Culture, Value
With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...
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Loyalty, Operations, Product
The transition to Epic was a little rough, but we are set up now, and transitioning to a different...
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Relationship
Epic is a little slower when it comes to working out new features or certain requests that we have....
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Product
When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...
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Relationship, Product
Based on my experience with Epic, the process of development and getting updates on features we want...
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Product
I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...
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Relationship, Product
Epic has steering boards for all different disciplines and specialties. Some of the board members...
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Product
Like most institutions, we are probably an update or two behind the latest version. Most...
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Loyalty, Product
Epic has a good vision for where they are going. I think that one of the solution's strengths is...
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Product
The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...
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Loyalty, Relationship
My satisfaction with the vendor’s executive involvement is primarily because my executives have a...
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Product
There are things that are a little bit different in our facility type as opposed to general...
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Loyalty, Product
If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...
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Loyalty, Product
When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...
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Culture, Relationship, Operations, Product
It is really common for Epic to say that their system can do something, but when an organization...
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Relationship, Product
We have some pain points in the system. There is a lot of progress that the vendor could make,...
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Product, Value
EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...
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Product
Epic does a great job of integrating their systems with external solutions. That is a pretty...
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Product
I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...
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Relationship, Operations, Product
When Epic pushes updates, there is no way to know what the updates are going to do until they are...
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Operations
I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...
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Product
EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...
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Loyalty, Product
The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...
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Loyalty, Relationship, Product
EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...
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Value
Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...
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Loyalty
If a provider is coming from an Epic institution to work at an Epic institution, the transition is...
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Relationship
With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...
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Relationship, Operations
Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...
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Operations
Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...
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Product
Epic’s interoperability is good. The continuous improvement is always exciting for me to see.
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Loyalty, Product
In Basket has been very painful for people because it is a closed message system that works very...
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Relationship
Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...
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Value
There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...
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Relationship
Responsiveness is very important because no matter how colorful a product looks, there is a chance...
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Relationship, Product
Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...
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Relationship, Operations
Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...
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Value
Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...
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Product, Value
There is an excessive number of clicks in EpicCare Ambulatory EHR.
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Product, Value
One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...
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Product
EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...
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Operations
Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....
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Product
Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....
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Relationship, Product
Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...
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Product
The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...
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Loyalty, Product
Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...
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Loyalty, Product
Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...
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Relationship, Product
We are showing strong signs objectively and subjectively that we are understanding the functionality...
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Operations
If we were to do the Epic implementation again, we would insist on a timeline that included training...
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Operations, Product
Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...
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Operations
Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...
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Product
EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...
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Loyalty
From my vantage point, I don't think there is any intention to move away from Epic. We continue to...
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Loyalty, Product
We did an internal survey on usability, and most people who joined the organization who came from...
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Loyalty, Product
We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....
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Relationship
With Epic, there are so many people, resources, and applications. We are using dozens of different...
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Relationship
I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...
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Relationship
Epic tries to be proactive, but they don't always think ahead about some of their changes.
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Relationship
Epic is fairly transparent in what they offer. We are earlier adopters of upgrades, so we tend to be...
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Relationship
Epic is a unique vendor. Obviously, we pay them a lot of money, but they really want to have a close...
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Value
One of the strengths of Epic is collecting revenue to charge and collect. That does not matter much...
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Loyalty, Product
Epic’s ability to support the exchange of data and FHIR interoperability beyond demographics is...
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Operations, Product
If someone walks four miles to get a pail of water and has done that for 12 years, things stay...
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Relationship
This was not the first EHR for our organization, but it was by far the best. The support from Epic...
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Loyalty, Product
EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....
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Value
Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...
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Product
There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...
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Product
The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...
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Product
Overall, EpicCare Ambulatory EHR is a solid application, but the vast array of add-on modules can...
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Operations
We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...
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Product
EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...
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Relationship
The R&D group from Epic actually met with us and helped us get a product that actually worked. They...
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Relationship
Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...
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Product
One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...
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Product
Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...
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Product
One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...
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Operations
Our expectation for Epic training was that we would do some eLearning training such as videos and...
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Product
The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...
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Operations
Since the implementation, our model is that brand-new staff members take the online Epic-based...
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Relationship
We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...
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Operations
EpicCare Ambulatory EHR is a big investment. We have to have Epic come in. We sometimes expect...
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Loyalty, Product
If we were in the market for a new EHR, our first choice would be Epic's system because there is a...
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Relationship
I would rate the quality of Epic's support pretty highly. The vendor's support people are very...
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Relationship, Operations
Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...
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Operations
Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...
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Product
The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...
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Relationship, Product
Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...
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Relationship, Operations
A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...
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Product, Value
There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....
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Relationship, Product
Overall, things are going really well with Epic. We continue to really push ourselves to be premier...
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Loyalty, Relationship
Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...
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Product
The best and worst thing about Epic is that they use a single code base. Their products work well...
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Relationship, Product
Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...
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Product
EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...
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Product
Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...
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Loyalty
Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...
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Operations
Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...
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Relationship
We have a TS person who we work with directly on most of our concerns, so we don't have to place...
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Relationship, Product
A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...
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Product
Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...
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Relationship, Product
We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...
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Product
EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...
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Operations
The technical components of Epic’s implementations are done very well. Epic should put together a...
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Relationship, Operations
Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...
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Product
In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...
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Product
Epic software is always complicated for end users. Epic pushes for more integration than we can do.
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Operations
Epic does a very good job with training and is all about achieving outcomes. There is nothing much...
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Product
Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...
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Product
There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...
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Product, Value
In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...
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Product
We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...
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Relationship, Product
Epic is good about self-reporting issues. Epic is also good at taking outside information and...
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Operations
We don't use Epic for end-user training anymore. There was a time when we actually used them to...
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Loyalty, Product
Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...
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Product
We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...
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Relationship
Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...
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Culture
If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....
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Culture
Regarding promises, there is what we expect after the sales process when we get salespeople, and...
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Relationship
Epic is usually really careful about not overpromising. If they give us a date, then that date will...
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Operations
Epic's training is a lot better than it used to be, but I think that there are opportunities for it...
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Product
There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...
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Product
The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...
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Product
Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...
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Relationship, Operations
Epic has a lot of people who can read, and they will read what the best practices are from other...
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Relationship
We don't need to use the vendor's phone support team because their web support team is so good. And...
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Relationship
Epic often comes to us and pushes information, and they seem to understand what our goals are. When...
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Loyalty, Relationship, Product
Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...
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Relationship
We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...
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Operations
Epic posts education slides for every new functionality that comes along. They have training videos...
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Product
EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...
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Product
Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...
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Product
We rarely have downtime; the product is pretty reliable.
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Product
Epic has a method for how they do everything. There are things for which we have to look to...
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Loyalty, Relationship
Epic constantly has a vision for new and improved things. I can look up what they are working on,...
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Relationship
With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...
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Product
Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...
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Relationship, Operations
I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....
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Product
Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...
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Operations
Our last upgrade went much better than we expected. I was very worried because I felt like the...
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Operations, Product
We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...
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Product, Value
I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...
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Product
There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...
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Loyalty, Product
My organization has decided to always be a few upgrades behind what Epic releases. We need to make...
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Relationship
Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...
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Product
The information presented to users in the system is very customizable and straightforward. We can...
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Product
We would like to see Epic's system have continued integration with voice commands. We would also...
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Loyalty, Product
Being able to manage all of our interfaces without having to rely on an external vendor allows us to...
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Product
Epic's system has so much flexibility and so much functionality that sometimes it becomes...
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Loyalty, Relationship
Epic is very involved in our strategic planning and making sure that we are going to be able to...
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Relationship, Value
Epic is really good about not overpromising. They do their research ahead of time and get back with...
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Relationship
On a high level and an operational level, Epic is really good. They are very attentive and patient,...
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Relationship
We can really customize the product to meet the needs of each specialty in the organization....
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Relationship, Product
Epic has the best product that is out there currently for an EHR. Their support blows away anything...
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Relationship, Operations, Product
There was recently an update to the EHR software to install a particular Epic module, and there were...
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Product
EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...
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Product, Value
I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...
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Value
We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...
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Product
One of the best things about the Epic EHR is that we can do so much in the system. However, while...
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Loyalty, Operations, Product
Epic provides good certification training. Additionally, I would give them a top rating for...
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Culture, Relationship, Product
Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...
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Product
External integration is always getting better with Epic. We have Care Everywhere obviously, but...
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Product, Value
If people are used to the system, that counts for a lot. I wouldn't say there is anything...
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Loyalty, Product
One thing that Epic has done well and should expand on is their big bet on AI. It has been...
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Culture, Product
Epic needs to contract with many other providers, and that is not unique to Epic, but it is...
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Relationship
The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...
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Relationship, Product
We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...
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Product
EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...
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Relationship
When Epic discovers a problem, they definitely reach out to us immediately.
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Operations, Product
The functionality in EpicCare Ambulatory EHR is pretty high. I don't think that the system is flawed...
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Loyalty, Relationship, Product
I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....
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Relationship
Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...
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Product
There are some gaps in the system. The ones that I am most familiar with are the issues with...
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Culture, Value
EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...
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