EpicCare Ambulatory EHR Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product, Value
Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....
Login or Create an Account to see details.
Product
Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...
Login or Create an Account to see details.
Product
With Epic's system, we have way easier access to notes from specialists, ancillary services,...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...
Login or Create an Account to see details.
Relationship
Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....
Login or Create an Account to see details.
Operations, Product
EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...
Login or Create an Account to see details.
Product
Our integrations with Epic's system are pretty good. The system is well integrated both internally...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...
Login or Create an Account to see details.
Operations
Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...
Login or Create an Account to see details.
Relationship, Operations
One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...
Login or Create an Account to see details.
Operations
One of the nicest features I have encountered is Epic University. Epic has training materials...
Login or Create an Account to see details.
Product
Epic is really good about usability when it comes to building in shortcuts and efficient...
Login or Create an Account to see details.
Operations, Product
If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...
Login or Create an Account to see details.
Product
Epic has something that puts all of the information I might need on a single screen so that I don’t...
Login or Create an Account to see details.
Relationship
Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...
Login or Create an Account to see details.
Loyalty, Product
Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...
Login or Create an Account to see details.
Relationship
The thing that has been incredible about Epic and working with them is that they are incredibly...
Login or Create an Account to see details.
Product
The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...
Login or Create an Account to see details.
Loyalty, Product
If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...
Login or Create an Account to see details.
Operations, Product
The ease of use is very good. The system is easy for me because I know the software. Some feedback I...
Login or Create an Account to see details.
Relationship, Product
The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...
Login or Create an Account to see details.
Loyalty
The product is part of our long-term plans. I don't think anybody would like to change it. Getting...
Login or Create an Account to see details.
Product
It is a journey for some providers to review the charts before they see patients. Similar to the way...
Login or Create an Account to see details.
Product, Value
More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....
Login or Create an Account to see details.
Relationship
Epic has had a great product and has been a great partner. They respond to our questions quickly and...
Login or Create an Account to see details.
Operations
One of our major challenges was with the implementation. It just didn't feel organized, and it...
Login or Create an Account to see details.
Loyalty, Product
There is no real competitor for Epic in this space because of the speed that Epic is moving at in...
Login or Create an Account to see details.
Culture, Value
Epic mostly avoids charging for every little thing. Epic has come up with an organization package...
Login or Create an Account to see details.
Relationship, Operations
Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...
Login or Create an Account to see details.
Product
In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...
Login or Create an Account to see details.
Relationship, Product
As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...
Login or Create an Account to see details.
Operations, Product
EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...
Login or Create an Account to see details.
Relationship
Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...
Login or Create an Account to see details.
Loyalty, Product
We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...
Login or Create an Account to see details.
Culture, Relationship
I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...
Login or Create an Account to see details.
Value
There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...
Login or Create an Account to see details.
Relationship
Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...
Login or Create an Account to see details.
Operations
Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...
Login or Create an Account to see details.
Operations, Product
Epic should improve the ease of use for end users and have written documentation, like a user...
Login or Create an Account to see details.
Product
The system has great interconnectivity. I get notes, like history and physical examinations, from...
Login or Create an Account to see details.
Operations
We need to get more training up front. We only had about six hours of training and personalization,...
Login or Create an Account to see details.
Relationship
I love our technical services representative. Epic really tries hard to deliver new technology.
Login or Create an Account to see details.
Loyalty
We really have made a commitment to Epic, so I doubt that we would consider switching to something...
Login or Create an Account to see details.
Culture, Relationship
If a peer or friend asked me about Epic, I would be certain to tell them about the number of...
Login or Create an Account to see details.
Product, Value
Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...
Login or Create an Account to see details.
Product
I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...
Login or Create an Account to see details.
Operations
Epic has been really good to us with our implementations. During our implementation, we have been...
Login or Create an Account to see details.
Relationship, Product
Epic has gold standards where they incentivize us to use their product the way it was meant to be...
Login or Create an Account to see details.
Loyalty, Product
I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...
Login or Create an Account to see details.
Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
Login or Create an Account to see details.
Relationship, Operations, Product
For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...
Login or Create an Account to see details.
Operations
Things are a little tough because Epic doesn't provide our training. We have an internal team that...
Login or Create an Account to see details.
Product
Epic gives us the best ability to compare information across different users of Epic's systems. We...
Login or Create an Account to see details.
Operations
Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...
Login or Create an Account to see details.
Operations
For physicians, we did user-setting labs for personalization, and those were really helpful for...
Login or Create an Account to see details.
Relationship, Operations
Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...
Login or Create an Account to see details.
Operations
Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...
Login or Create an Account to see details.
Operations
I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...
Login or Create an Account to see details.
Product, Value
EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...
Login or Create an Account to see details.
Culture, Relationship
Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...
Login or Create an Account to see details.
Operations, Product
Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...
Login or Create an Account to see details.
Operations
A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...
Login or Create an Account to see details.
Operations
What we see on Epic's training is not exactly what things look like on the screen when we use...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...
Login or Create an Account to see details.
Relationship, Product
As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...
Login or Create an Account to see details.
Relationship
We have had some interactions with some of Epic's executives, and they come and listen and talk to...
Login or Create an Account to see details.
Relationship, Product
Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...
Login or Create an Account to see details.
Relationship, Operations
Epic is really good with their documentation and with getting us what we need. The Nova notes are...
Login or Create an Account to see details.
Product
We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...
Login or Create an Account to see details.
Product, Value
The ease of use of the solution has created great satisfaction with our providers. The customizable...
Login or Create an Account to see details.
Relationship
I would 100% recommend Epic to others. Their support is top of class.
Login or Create an Account to see details.
Culture, Value
We sometimes are surprised that we need to buy certain things. We think they are included and then...
Login or Create an Account to see details.
Relationship
Epic's service and support are really good. They try to be proactive and get ahead of things. The...
Login or Create an Account to see details.
Value
In general, we have had a great experience with Epic. We have had high provider and staff...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....
Login or Create an Account to see details.
Product
The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...
Login or Create an Account to see details.
Operations
Epic's biggest benefit is that we can configure the program to do whatever we want however we want....
Login or Create an Account to see details.
Product, Value
Over time, there have been more add-on pieces with Epic. It used to be that there were the core...
Login or Create an Account to see details.
Loyalty, Relationship
Epic continues to listen to customer feedback. That is what differentiates them in the market. They...
Login or Create an Account to see details.
Loyalty, Value
With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....
Login or Create an Account to see details.
Product
We are such an old customer of Epic, and we have really strong documentation templates that drive...
Login or Create an Account to see details.
Operations
Epic could improve the upgrade training for their principal trainers so that they could go forth and...
Login or Create an Account to see details.
Product, Value
If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...
Login or Create an Account to see details.
Product
If a provider were to come from another organization, as far as we know, there wouldn't be any way...
Login or Create an Account to see details.
Loyalty, Product
For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are so many things out there. Experienced providers are coming through more and more already...
Login or Create an Account to see details.
Loyalty
We are trying to go live with more Epic functionality, and that will really be an advantage for us....
Login or Create an Account to see details.
Relationship
Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...
Login or Create an Account to see details.
Product
Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...
Login or Create an Account to see details.
Loyalty, Product
What I really like about the EHR is not being directly in patient care; it is about having access to...
Login or Create an Account to see details.
Relationship, Operations
We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...
Login or Create an Account to see details.
Relationship, Product
EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....
Login or Create an Account to see details.
Operations, Product
An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...
Login or Create an Account to see details.
Loyalty, Product
We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....
Login or Create an Account to see details.
Relationship
I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...
Login or Create an Account to see details.
Product
Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...
Login or Create an Account to see details.
Product
There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...
Login or Create an Account to see details.
Relationship
We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...
Login or Create an Account to see details.
Relationship
We don't even think about Epic’s support folks as the vendor's people; we think about them as our...
Login or Create an Account to see details.
Loyalty, Product
We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...
Login or Create an Account to see details.
Product
I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...
Login or Create an Account to see details.
Loyalty, Product
I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...
Login or Create an Account to see details.
Operations
A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...
Login or Create an Account to see details.
Relationship, Product
EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...
Login or Create an Account to see details.
Loyalty, Value
With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...
Login or Create an Account to see details.
Loyalty
We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...
Login or Create an Account to see details.
Operations, Product
EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...
Login or Create an Account to see details.
Product
We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...
Login or Create an Account to see details.
Relationship, Product
Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....
Login or Create an Account to see details.
Value
EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...
Login or Create an Account to see details.
Relationship, Product
EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...
Login or Create an Account to see details.
Relationship
Epic is very responsive. I have worked with them on and off for several years, and I have...
Login or Create an Account to see details.
Loyalty, Product
Some of the things that have impressed me about the system have to do with its ability to build...
Login or Create an Account to see details.
Operations, Product
There could be some improvement to where developers are working with end users when they are...
Login or Create an Account to see details.
Loyalty, Relationship
I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...
Login or Create an Account to see details.
Loyalty, Product
One thing that I would highlight about the system is that some of its user experience, particularly...
Login or Create an Account to see details.
Product
Overall, I remain very positive about the suite of features within the core product. Epic has done a...
Login or Create an Account to see details.
Product
The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...
Login or Create an Account to see details.
Value
The core product remains strong. A trend with Epic is that they are carving out different...
Login or Create an Account to see details.
Loyalty, Product
At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...
Login or Create an Account to see details.
Operations, Product
The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...
Login or Create an Account to see details.
Operations
Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...
Login or Create an Account to see details.
Relationship, Operations
Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...
Login or Create an Account to see details.
Product
We can customize things in the system, but Epic advises us to not customize too much because that...
Login or Create an Account to see details.
Loyalty, Operations, Product
Our employed physicians have done very well with the system. Our affiliated physicians, who are...
Login or Create an Account to see details.
Relationship, Operations
Epic has very good tools for their implementations, but they aren't very good project planners....
Login or Create an Account to see details.
Culture
Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...
Login or Create an Account to see details.
Culture, Product
When Epic says they are going to do something, they will do it. The interoperability features and...
Login or Create an Account to see details.
Operations, Value
When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...
Login or Create an Account to see details.
Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
Login or Create an Account to see details.
Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
Login or Create an Account to see details.
Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
Login or Create an Account to see details.
Relationship
I like that this solution is a comprehensive EHR that goes across the entire organization. It...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic could engage more physicians in their development across all their modules. Epic doesn't hire...
Login or Create an Account to see details.
Relationship, Product
Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...
Login or Create an Account to see details.
Operations
We don't really use Epic's training services. We use our own training services for everything except...
Login or Create an Account to see details.
Relationship, Product
Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....
Login or Create an Account to see details.
Relationship
Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...
Login or Create an Account to see details.
Value
Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...
Login or Create an Account to see details.
Relationship
I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...
Login or Create an Account to see details.
Product
For Epic, some healthcare software is really complicated. The system could be better, but it is...
Login or Create an Account to see details.
Relationship, Product, Value
Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....
Login or Create an Account to see details.
Culture, Relationship
Epic is very cautious about what they promise, but when they do promise something, they really...
Login or Create an Account to see details.
Relationship
Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...
Login or Create an Account to see details.
Operations
We don't have a lot of implementation services from Epic, although they are usually on top of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...
Login or Create an Account to see details.
Loyalty, Product
The product is tremendously powerful. We have a really well-tuned quality program looking at...
Login or Create an Account to see details.
Product
I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...
Login or Create an Account to see details.
Relationship
EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...
Login or Create an Account to see details.
Product
Epic is the gold standard, and it is used by so many organizations that interoperability is really...
Login or Create an Account to see details.
Culture, Value
In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...
Login or Create an Account to see details.
Product, Value
There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...
Login or Create an Account to see details.
Relationship, Product
We have a lot of problems with patients who come get their services done here and then maybe need to...
Login or Create an Account to see details.
Relationship
Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...
Login or Create an Account to see details.
Loyalty, Product
Epic would be my first choice just because registration is so much easier. So far what I have used...
Login or Create an Account to see details.
Product
What I would like to see improved on with Epic is that they don't allow a lot of different changes,...
Login or Create an Account to see details.
Relationship
Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...
Login or Create an Account to see details.
Value
Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...
Login or Create an Account to see details.
Value
We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...
Login or Create an Account to see details.
Culture
We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...
Login or Create an Account to see details.
Operations, Product
I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...
Login or Create an Account to see details.
Product
I like that every part of the system is customizable. As a user, if I don't like something and want...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is moving things forward with things like interoperability for imaging. Epic is working on a...
Login or Create an Account to see details.
Loyalty
We have seen multiple vendors' products. We are not in the market for a new vendor's product because...
Login or Create an Account to see details.
Relationship, Operations
Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...
Login or Create an Account to see details.
Relationship
In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...
Login or Create an Account to see details.
Operations, Product
Our skilled users use this solution very well, but the people on the lower end of the skill level...
Login or Create an Account to see details.
Operations, Product
We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...
Login or Create an Account to see details.
Product
The biggest problem that we are having, like many other organizations in this space, is the number...
Login or Create an Account to see details.
Product
Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...
Login or Create an Account to see details.
Relationship, Product
I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...
Login or Create an Account to see details.
Relationship, Product
Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...
Login or Create an Account to see details.
Product, Value
Epic's system is a massive expense for the organization, but being in that network of Epic clients...
Login or Create an Account to see details.
Operations
Epic has very comprehensive training that can be challenging to scale during the implementation....
Login or Create an Account to see details.
Loyalty, Product
Some organizations will make rules about how to do things, like immunizing people. Then, there is...
Login or Create an Account to see details.
Relationship, Operations, Product
I have done a lot of builds and have installed some custom properties and things that I can use in...
Login or Create an Account to see details.
Relationship
I have a good relationship with Epic, but I probably have more of a voice when talking to developers...
Login or Create an Account to see details.
Relationship
I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...
Login or Create an Account to see details.
Loyalty, Product
EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...
Login or Create an Account to see details.
Operations, Product
The problem with out-of-the-box solutions from Epic is that they require end users to go in and...
Login or Create an Account to see details.
Product
I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...
Login or Create an Account to see details.
Loyalty
It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...
Login or Create an Account to see details.
Relationship, Product
EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...
Login or Create an Account to see details.
Loyalty, Product
Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...
Login or Create an Account to see details.
Loyalty
If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...
Login or Create an Account to see details.
Operations, Product
In terms of ease of use, our experiences with the system keep getting better. Epic's system has...
Login or Create an Account to see details.
Relationship
We have great support from Epic. We have an assigned resource for each Epic application, and the...
Login or Create an Account to see details.
Relationship
In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...
Login or Create an Account to see details.
Loyalty, Product
We have to use another vendor's system to meet one of our needs, but for the most part, our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic’s constant development is great. They are working on a lot of little things, including AI. We...
Login or Create an Account to see details.
Relationship, Operations
In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...
Login or Create an Account to see details.
Relationship, Product
Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...
Login or Create an Account to see details.
Product
The system is user friendly. We can get all of the reports that we need from it.
Login or Create an Account to see details.
Loyalty, Product
I like that the system has hard stops in specific places so that users don't change things that they...
Login or Create an Account to see details.
Product
One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...
Login or Create an Account to see details.
Relationship, Product
We definitely have a connection with different Epic clients, but we would like to have more of a...
Login or Create an Account to see details.
Relationship, Operations
Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...
Login or Create an Account to see details.
Product
I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...
Login or Create an Account to see details.
Relationship
Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....
Login or Create an Account to see details.
Loyalty, Product
Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...
Login or Create an Account to see details.
Loyalty, Product
Epic would be on my radar if I were in the market for a new EHR because they are at the point where...
Login or Create an Account to see details.
Product, Value
Interoperability is probably the best thing about the solution. We have a large number of...
Login or Create an Account to see details.
Product
To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...
Login or Create an Account to see details.
Relationship, Operations
Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...
Login or Create an Account to see details.
Operations
Our implementation of the system was really rough. Part of the reason for that is that at its core,...
Login or Create an Account to see details.
Value
Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...
Login or Create an Account to see details.
Relationship, Product
Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...
Login or Create an Account to see details.
Value
Epic's system is expensive for us as a small organization. Epic could give us a better discount and...
Login or Create an Account to see details.
Product
Epic has developed a bunch of features that we haven't implemented because we haven't had the people...
Login or Create an Account to see details.
Operations, Product
Quarterly updates have been much easier to roll out to end users, and training staff has become easier....
Login or Create an Account to see details.
Operations, Product
I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...
Login or Create an Account to see details.
Operations
Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...
Login or Create an Account to see details.
Operations, Product
EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...
Login or Create an Account to see details.
Relationship
Epic is very responsive. Every time I have reached out to them with an idea, they have said that...
Login or Create an Account to see details.
Product
I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...
Login or Create an Account to see details.
Value
Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...
Login or Create an Account to see details.
Relationship, Operations
Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...
Login or Create an Account to see details.
Operations, Value
I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...
Login or Create an Account to see details.
Relationship, Product
I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...
Login or Create an Account to see details.
Product
There were some promises that Epic made to us that are coming true right now, like having our...
Login or Create an Account to see details.
Product
There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...
Login or Create an Account to see details.
Loyalty, Relationship
Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...
Login or Create an Account to see details.
Relationship
Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...
Login or Create an Account to see details.
Relationship
We have seen some delays from Epic when we have had questions. We always get answers eventually, but...
Login or Create an Account to see details.
Value
Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...
Login or Create an Account to see details.
Loyalty, Product
EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...
Login or Create an Account to see details.
Value
Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...
Login or Create an Account to see details.
Product
I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...
Login or Create an Account to see details.
Product
With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...
Login or Create an Account to see details.
Product
One of the struggles that people have who work in both the inpatient and outpatient areas is the...
Login or Create an Account to see details.
Product
With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...
Login or Create an Account to see details.
Product
There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...
Login or Create an Account to see details.
Product
I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...
Login or Create an Account to see details.
Product
Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...
Login or Create an Account to see details.
Loyalty, Product
Our organization has merged with another group in another state, and that area uses Epic's systems....
Login or Create an Account to see details.
Product
Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.
Login or Create an Account to see details.
Loyalty, Product
If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...
Login or Create an Account to see details.
Relationship, Product
Epic is able to share different institutional experiences with ongoing regulatory requirements from...
Login or Create an Account to see details.
Product
The product supports my organization’s integration goals because of the vendor's general push toward...
Login or Create an Account to see details.
Relationship
Epic's support team is very responsive. Epic is always looking to develop and update products and...
Login or Create an Account to see details.
Product
Epic started with building hospital systems, so some of their offerings are still very hospital...
Login or Create an Account to see details.
Relationship
Epic has been a great partner. They have kept their promises. I would tell customers who were coming...
Login or Create an Account to see details.
Value
EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...
Login or Create an Account to see details.
Operations, Product
We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...
Login or Create an Account to see details.
Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
Login or Create an Account to see details.
Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
Login or Create an Account to see details.
Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
Login or Create an Account to see details.
Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
Login or Create an Account to see details.
Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
Login or Create an Account to see details.
Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
Login or Create an Account to see details.
Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
Login or Create an Account to see details.
Relationship, Product
The only thing that I would want Epic to improve is our service times. Right now, we are running a...
Login or Create an Account to see details.
Product, Value
I do like that the community providers have access to a system that is phenomenal. Epic is number...
Login or Create an Account to see details.
Relationship, Operations
Epic's handholding during implementations is good. My experience with the vendor's customer service...
Login or Create an Account to see details.
Product
The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...
Login or Create an Account to see details.
Operations
Epic has a lot of their own training materials and web pages that they can use for things, but they...
Login or Create an Account to see details.
Relationship
EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...
Login or Create an Account to see details.
Loyalty, Product
EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...
Login or Create an Account to see details.
Product
Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...
Login or Create an Account to see details.
Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
Login or Create an Account to see details.
Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
Login or Create an Account to see details.
Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
Login or Create an Account to see details.
Relationship, Product
I like Epic because there is a lot of standardization. There is ease in pulling data from different...
Login or Create an Account to see details.
Operations, Product
The only thing that can be confusing sometimes is that each person can customize their Epic view to...
Login or Create an Account to see details.
Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
Login or Create an Account to see details.
Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
Login or Create an Account to see details.
Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
Login or Create an Account to see details.
Value
In some cases, Epic doesn't charge for something when they should and could. Other times, they...
Login or Create an Account to see details.
Culture, Value
With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...
Login or Create an Account to see details.
Loyalty, Operations, Product
The transition to Epic was a little rough, but we are set up now, and transitioning to a different...
Login or Create an Account to see details.
Relationship
Epic is a little slower when it comes to working out new features or certain requests that we have....
Login or Create an Account to see details.
Product
When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...
Login or Create an Account to see details.
Relationship, Product
Based on my experience with Epic, the process of development and getting updates on features we want...
Login or Create an Account to see details.
Product
I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...
Login or Create an Account to see details.
Relationship, Product
Epic has steering boards for all different disciplines and specialties. Some of the board members...
Login or Create an Account to see details.
Product
Like most institutions, we are probably an update or two behind the latest version. Most...
Login or Create an Account to see details.
Loyalty, Product
Epic has a good vision for where they are going. I think that one of the solution's strengths is...
Login or Create an Account to see details.
Product
The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...
Login or Create an Account to see details.
Loyalty, Relationship
My satisfaction with the vendor’s executive involvement is primarily because my executives have a...
Login or Create an Account to see details.
Product
There are things that are a little bit different in our facility type as opposed to general...
Login or Create an Account to see details.
Loyalty, Product
If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...
Login or Create an Account to see details.
Loyalty, Product
When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...
Login or Create an Account to see details.
Culture, Relationship, Operations, Product
It is really common for Epic to say that their system can do something, but when an organization...
Login or Create an Account to see details.
Relationship, Product
We have some pain points in the system. There is a lot of progress that the vendor could make,...
Login or Create an Account to see details.
Product, Value
EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...
Login or Create an Account to see details.
Product
Epic does a great job of integrating their systems with external solutions. That is a pretty...
Login or Create an Account to see details.
Product
I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...
Login or Create an Account to see details.
Relationship, Operations, Product
When Epic pushes updates, there is no way to know what the updates are going to do until they are...
Login or Create an Account to see details.
Operations
I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...
Login or Create an Account to see details.
Loyalty, Product
The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...
Login or Create an Account to see details.
Value
Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...
Login or Create an Account to see details.
Loyalty
If a provider is coming from an Epic institution to work at an Epic institution, the transition is...
Login or Create an Account to see details.
Relationship
With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...
Login or Create an Account to see details.
Relationship, Operations
Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...
Login or Create an Account to see details.
Operations
Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...
Login or Create an Account to see details.
Product
Epic’s interoperability is good. The continuous improvement is always exciting for me to see.
Login or Create an Account to see details.
Loyalty, Product
In Basket has been very painful for people because it is a closed message system that works very...
Login or Create an Account to see details.
Relationship
Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...
Login or Create an Account to see details.
Value
There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...
Login or Create an Account to see details.
Relationship
Responsiveness is very important because no matter how colorful a product looks, there is a chance...
Login or Create an Account to see details.
Relationship, Product
Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...
Login or Create an Account to see details.
Relationship, Operations
Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...
Login or Create an Account to see details.
Value
Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...
Login or Create an Account to see details.
Product, Value
There is an excessive number of clicks in EpicCare Ambulatory EHR.
Login or Create an Account to see details.
Product, Value
One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...
Login or Create an Account to see details.
Operations
Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....
Login or Create an Account to see details.
Product
Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....
Login or Create an Account to see details.
Relationship, Product
Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...
Login or Create an Account to see details.
Product
The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...
Login or Create an Account to see details.
Loyalty, Product
Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...
Login or Create an Account to see details.
Loyalty, Product
Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...
Login or Create an Account to see details.
Relationship, Product
We are showing strong signs objectively and subjectively that we are understanding the functionality...
Login or Create an Account to see details.
Operations
If we were to do the Epic implementation again, we would insist on a timeline that included training...
Login or Create an Account to see details.
Operations, Product
Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...
Login or Create an Account to see details.
Operations
Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...
Login or Create an Account to see details.
Product
EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...
Login or Create an Account to see details.
Loyalty
From my vantage point, I don't think there is any intention to move away from Epic. We continue to...
Login or Create an Account to see details.
Loyalty, Product
We did an internal survey on usability, and most people who joined the organization who came from...
Login or Create an Account to see details.
Loyalty, Product
We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....
Login or Create an Account to see details.
Relationship
With Epic, there are so many people, resources, and applications. We are using dozens of different...
Login or Create an Account to see details.
Relationship
I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...
Login or Create an Account to see details.
Relationship
Epic tries to be proactive, but they don't always think ahead about some of their changes.
Login or Create an Account to see details.
​
Featured Report
Preferences