EpicCare Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...

Jun 2024
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Director

Relationship, Product

Based on my experience with Epic, the process of development and getting updates on features we want...

Jun 2024
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Director

Product

I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...

Jun 2024
||
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Director

Relationship, Product

Epic has steering boards for all different disciplines and specialties. Some of the board members...

Jun 2024
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Director

Product

Like most institutions, we are probably an update or two behind the latest version. Most...

Jun 2024
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Director

Loyalty, Product

Epic has a good vision for where they are going. I think that one of the solution's strengths is...

Jun 2024
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Director

Product

The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...

Jun 2024
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Director

Loyalty, Relationship

My satisfaction with the vendor’s executive involvement is primarily because my executives have a...

Jun 2024
||
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Director

Product

There are things that are a little bit different in our facility type as opposed to general...

Jun 2024
||
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Director

Loyalty, Product

If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...

Jun 2024
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Director

Loyalty, Product

When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...

May 2024
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Director

Culture, Relationship, Operations, Product

It is really common for Epic to say that their system can do something, but when an organization...

May 2024
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CIO

Relationship, Product

We have some pain points in the system. There is a lot of progress that the vendor could make,...

May 2024
||
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CIO

Product, Value

EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...

May 2024
||
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CIO

Product

Epic does a great job of integrating their systems with external solutions. That is a pretty...

May 2024
||
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Manager

Product

I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...

May 2024
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(0)
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Manager

Relationship, Operations, Product

When Epic pushes updates, there is no way to know what the updates are going to do until they are...

May 2024
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Manager

Operations

I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...

May 2024
||
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Manager

Product

EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...

May 2024
||
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Manager

Loyalty, Product

The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...

May 2024
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Manager

Loyalty, Relationship, Product

EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...

May 2024
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Manager

Value

Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...

May 2024
||
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Physician

Loyalty

If a provider is coming from an Epic institution to work at an Epic institution, the transition is...

May 2024
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Physician

Relationship

With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...

May 2024
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Physician

Relationship, Operations

Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...

May 2024
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Physician

Operations

Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...

May 2024
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Physician

Product

Epic’s interoperability is good. The continuous improvement is always exciting for me to see.

May 2024
||
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Physician

Loyalty, Product

In Basket has been very painful for people because it is a closed message system that works very...

May 2024
||
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Physician

Relationship

Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...

May 2024
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Physician

Value

There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...

May 2024
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Physician

Relationship

Responsiveness is very important because no matter how colorful a product looks, there is a chance...

May 2024
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Physician

Relationship, Product

Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...

May 2024
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Physician

Relationship, Operations

Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...

May 2024
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CIO

Value

Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...

May 2024
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CIO

Product, Value

There is an excessive number of clicks in EpicCare Ambulatory EHR.

May 2024
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CIO

Product, Value

One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...

May 2024
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CIO

Product

EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...

May 2024
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CIO

Operations

Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....

May 2024
||
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CIO

Product

Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....

May 2024
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CIO

Relationship, Product

Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...

May 2024
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CMIO

Product

The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...

May 2024
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CMIO

Loyalty, Product

Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...

May 2024
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CEO/President

Loyalty, Product

Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...

May 2024
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CEO/President

Relationship, Product

We are showing strong signs objectively and subjectively that we are understanding the functionality...

May 2024
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CEO/President

Operations

If we were to do the Epic implementation again, we would insist on a timeline that included training...

May 2024
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CEO/President

Operations, Product

Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...

May 2024
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CEO/President

Operations

Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...

May 2024
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Manager

Product

EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...

Apr 2024
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Director

Loyalty

From my vantage point, I don't think there is any intention to move away from Epic. We continue to...

Apr 2024
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Director

Loyalty, Product

We did an internal survey on usability, and most people who joined the organization who came from...

Apr 2024
||
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Director

Loyalty, Product

We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....

Apr 2024
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Director

Relationship

With Epic, there are so many people, resources, and applications. We are using dozens of different...

Apr 2024
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Manager

Relationship

I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...

Apr 2024
||
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Manager

Relationship

Epic tries to be proactive, but they don't always think ahead about some of their changes.

Apr 2024
||
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Director

Relationship

Epic is fairly transparent in what they offer. We are earlier adopters of upgrades, so we tend to be...

Apr 2024
||
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Manager

Relationship

Epic is a unique vendor. Obviously, we pay them a lot of money, but they really want to have a close...

Apr 2024
||
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Director

Value

One of the strengths of Epic is collecting revenue to charge and collect. That does not matter much...

Apr 2024
||
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Director

Loyalty, Product

Epic’s ability to support the exchange of data and FHIR interoperability beyond demographics is...

Apr 2024
||
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Director

Operations, Product

If someone walks four miles to get a pail of water and has done that for 12 years, things stay...

Apr 2024
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Analyst/Coordinator

Relationship

This was not the first EHR for our organization, but it was by far the best. The support from Epic...

Apr 2024
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Director

Loyalty, Product

EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....

Apr 2024
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Director

Value

Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...

Apr 2024
||
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Director

Product

There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...

Apr 2024
||
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Director

Product

The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...

Apr 2024
||
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Analyst/Coordinator

Product

Overall, EpicCare Ambulatory EHR is a solid application, but the vast array of add-on modules can...

Apr 2024
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Director

Operations

We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...

Apr 2024
||
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Director

Product

EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...

Apr 2024
||
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Director

Relationship

The R&D group from Epic actually met with us and helped us get a product that actually worked. They...

Apr 2024
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COO

Relationship

Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...

Mar 2024
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(0)
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COO

Product

One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...

Mar 2024
||
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COO

Product

Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...

Mar 2024
||
(0)
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COO

Product

One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...

Mar 2024
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(0)
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COO

Operations

Our expectation for Epic training was that we would do some eLearning training such as videos and...

Mar 2024
||
(0)
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COO

Product

The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...

Mar 2024
||
(0)
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COO

Operations

Since the implementation, our model is that brand-new staff members take the online Epic-based...

Mar 2024
||
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CIO

Relationship

We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...

Mar 2024
||
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CIO

Operations

EpicCare Ambulatory EHR is a big investment. We have to have Epic come in. We sometimes expect...

Mar 2024
||
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CIO

Loyalty, Product

If we were in the market for a new EHR, our first choice would be Epic's system because there is a...

Mar 2024
||
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CIO

Relationship

I would rate the quality of Epic's support pretty highly. The vendor's support people are very...

Mar 2024
||
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Director

Relationship, Operations

Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...

Mar 2024
||
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Director

Operations

Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...

Mar 2024
||
(0)
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Director

Product

The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...

Mar 2024
||
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Director

Relationship, Product

Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...

Mar 2024
||
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Director

Relationship, Operations

A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...

Mar 2024
||
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VP/Other Executive

Product, Value

There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....

Mar 2024
||
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CIO

Relationship, Product

Overall, things are going really well with Epic. We continue to really push ourselves to be premier...

Mar 2024
||
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CIO

Loyalty, Relationship

Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...

Mar 2024
||
(0)
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CIO

Product

The best and worst thing about Epic is that they use a single code base. Their products work well...

Mar 2024
||
(0)
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CIO

Relationship, Product

Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...

Mar 2024
||
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Physician

Product

EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...

Mar 2024
||
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Physician

Product

Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...

Mar 2024
||
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CIO

Loyalty

Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...

Mar 2024
||
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CIO

Operations

Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...

Mar 2024
||
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CIO

Relationship

We have a TS person who we work with directly on most of our concerns, so we don't have to place...

Mar 2024
||
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CEO/President

Relationship, Product

A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...

Mar 2024
||
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CEO/President

Product

Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...

Mar 2024
||
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CEO/President

Relationship, Product

We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...

Mar 2024
||
(0)
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CMIO

Product

EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...

Mar 2024
||
(0)
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CMIO

Operations

The technical components of Epic’s implementations are done very well. Epic should put together a...

Mar 2024
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(0)
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CMIO

Relationship, Operations

Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...

Mar 2024
||
(0)
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CMIO

Product

In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...

Mar 2024
||
(0)
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Manager

Product

Epic software is always complicated for end users. Epic pushes for more integration than we can do.

Mar 2024
||
(0)
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Manager

Operations

Epic does a very good job with training and is all about achieving outcomes. There is nothing much...

Mar 2024
||
(0)
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Manager

Product

Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...

Feb 2024
||
(0)
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Manager

Product

There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...

Feb 2024
||
(0)
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Manager

Product, Value

In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...

Feb 2024
||
(0)
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Manager

Product

We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...

Feb 2024
||
(0)
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Manager

Relationship, Product

Epic is good about self-reporting issues. Epic is also good at taking outside information and...

Feb 2024
||
(0)
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Director

Operations

We don't use Epic for end-user training anymore. There was a time when we actually used them to...

Feb 2024
||
(0)
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Director

Loyalty, Product

Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...

Feb 2024
||
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Director

Product

We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...

Feb 2024
||
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Director

Relationship

Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...

Feb 2024
||
(0)
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Director

Culture

If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....

Feb 2024
||
(0)
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Director

Culture

Regarding promises, there is what we expect after the sales process when we get salespeople, and...

Feb 2024
||
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Physician

Relationship

Epic is usually really careful about not overpromising. If they give us a date, then that date will...

Feb 2024
||
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Physician

Operations

Epic's training is a lot better than it used to be, but I think that there are opportunities for it...

Feb 2024
||
(0)
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Physician

Product

There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...

Feb 2024
||
(0)
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Physician

Product

The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...

Feb 2024
||
(0)
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CIO

Product

Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...

Feb 2024
||
(0)
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CIO

Relationship, Operations

Epic has a lot of people who can read, and they will read what the best practices are from other...

Feb 2024
||
(0)
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Manager

Relationship

We don't need to use the vendor's phone support team because their web support team is so good. And...

Feb 2024
||
(0)
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Manager

Relationship

Epic often comes to us and pushes information, and they seem to understand what our goals are. When...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

Epic posts education slides for every new functionality that comes along. They have training videos...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

We rarely have downtime; the product is pretty reliable.

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Epic has a method for how they do everything. There are things for which we have to look to...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Epic constantly has a vision for new and improved things. I can look up what they are working on,...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....

Feb 2024
||
(0)
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CMIO

Product

Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...

Jan 2024
||
(0)
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CMIO

Operations

Our last upgrade went much better than we expected. I was very worried because I felt like the...

Jan 2024
||
(0)
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CMIO

Operations, Product

We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...

Jan 2024
||
(0)
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Manager

Product, Value

I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...

Jan 2024
||
(0)
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CMIO

Product

There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...

Jan 2024
||
(0)
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CMIO

Loyalty, Product

My organization has decided to always be a few upgrades behind what Epic releases. We need to make...

Jan 2024
||
(0)
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CMIO

Relationship

Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...

Jan 2024
||
(0)
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CMIO

Product

The information presented to users in the system is very customizable and straightforward. We can...

Jan 2024
||
(0)
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CMIO

Product

We would like to see Epic's system have continued integration with voice commands. We would also...

Jan 2024
||
(0)
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Director

Loyalty, Product

Being able to manage all of our interfaces without having to rely on an external vendor allows us to...

Jan 2024
||
(0)
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Director

Product

Epic's system has so much flexibility and so much functionality that sometimes it becomes...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

Epic is very involved in our strategic planning and making sure that we are going to be able to...

Jan 2024
||
(0)
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Director

Relationship, Value

Epic is really good about not overpromising. They do their research ahead of time and get back with...

Jan 2024
||
(0)
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Director

Relationship

On a high level and an operational level, Epic is really good. They are very attentive and patient,...

Jan 2024
||
(0)
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Director

Relationship

We can really customize the product to meet the needs of each specialty in the organization....

Jan 2024
||
(0)
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Director

Relationship, Product

Epic has the best product that is out there currently for an EHR. Their support blows away anything...

Jan 2024
||
(0)
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Physician

Relationship, Operations, Product

There was recently an update to the EHR software to install a particular Epic module, and there were...

Jan 2024
||
(0)
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Physician

Product

EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...

Jan 2024
||
(0)
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CIO

Product, Value

I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...

Jan 2024
||
(0)
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 or  to see details.

CIO

Value

We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...

Jan 2024
||
(0)
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 or  to see details.

Director

Product

One of the best things about the Epic EHR is that we can do so much in the system. However, while...

Jan 2024
||
(0)
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Director

Loyalty, Operations, Product

Epic provides good certification training. Additionally, I would give them a top rating for...

Jan 2024
||
(0)
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Director

Culture, Relationship, Product

Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...

Jan 2024
||
(0)
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Physician

Product

External integration is always getting better with Epic. We have Care Everywhere obviously, but...

Jan 2024
||
(0)
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Physician

Product, Value

If people are used to the system, that counts for a lot. I wouldn't say there is anything...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

One thing that Epic has done well and should expand on is their big bet on AI. It has been...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Product

Epic needs to contract with many other providers, and that is not unique to Epic, but it is...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

When Epic discovers a problem, they definitely reach out to us immediately.

Dec 2023
||
(0)
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Operations, Product

The functionality in EpicCare Ambulatory EHR is pretty high. I don't think that the system is flawed...

Dec 2023
||
(0)
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Manager

Loyalty, Relationship, Product

I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....

Dec 2023
||
(0)
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Manager

Relationship

Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

There are some gaps in the system. The ones that I am most familiar with are the issues with...

Dec 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

I have worked directly with Epic for years, and they have gotten a lot bigger as time has gone on....

Dec 2023
||
(0)
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Physician

Product

Epic does quarterly upgrades. Those are great. We don't have to wait for a year to get the new...

Dec 2023
||
(0)
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 or  to see details.

Physician

Product

I like that the system is fully comprehensive. We have very few third-party applications because we...

Dec 2023
||
(0)
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 or  to see details.

Physician

Relationship, Product

Working with Epic over the years has been a pleasure. The vendor's involvement of end users,...

Dec 2023
||
(0)
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 or  to see details.

COO

Loyalty

We could use Epic's systems in some other areas, but we aren't switching to Epic's other systems...

Dec 2023
||
(0)
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 or  to see details.

COO

Loyalty, Operations, Product

I have been very impressed with Epic's upgrades. We upgraded the system, and we are optimistic about...

Dec 2023
||
(0)
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COO

Loyalty, Product

Whenever I am asked whether we would switch to another vendor’s system if we had the chance, I say...

Dec 2023
||
(0)
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COO

Relationship, Product

I can talk to some folks who have the same version of EpicCare Ambulatory EHR that we do, and I am...

Dec 2023
||
(0)
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COO

Relationship

Epic's executives are really engaged. They definitely want to know what their customers are thinking...

Dec 2023
||
(0)
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COO

Value

We spend a fortune on Epic's systems, and there is no way that we have covered all of their costs...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

Epic’s training is really good. If our organization will fund us to learn more, Epic will provide...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

With Epic, we get a fair number of fix packages, software updates, and upgrades, and they can be...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Concerning integration, Epic is ahead of us all of the time, and we are always trying to keep up.

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Epic is much more intuitive with help text and with the ability to schedule meetings ad hoc than...

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Epic’s people need more of a work-life balance, but the fact that they don’t really comes in handy...

Nov 2023
||
(0)
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 or  to see details.

Director

Product

I can’t say that EpicCare Ambulatory EHR definitely meets all of our users’ needs because our...

Nov 2023
||
(0)
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 or  to see details.

Director

Operations

A staff member told me they were pleased with the installation of EpicCare Ambulatory EHR.

Nov 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

Epic needs to be more transparent about the criteria for early adopters.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The experience in the system is good; however, the system is not always as user friendly as...

Nov 2023
||
(0)
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 or  to see details.

Manager

Value

We have a flat rate with Epic. If we want to do other things, they charge extra for those, but we...

Nov 2023
||
(0)
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Manager

Product

I like the eligibility part of the system. It picks up insurance companies below our radar that are...

Nov 2023
||
(0)
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 or  to see details.

CIO

Relationship

The vendor keeps their promises, though we may not like their answers.

Nov 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

The integration with Epic was tough at first. Combining our established patients into the system was...

Nov 2023
||
(0)
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 or  to see details.

Manager

Operations

Epic tries to stay on top of things as far as new technology goes, and they do well with training.

Nov 2023
||
(0)
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 or  to see details.

Manager

Product

I was able to do more with our previous system in terms of making updates and correcting things that...

Nov 2023
||
(0)
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Manager

Product

With Epic, there is a lot of extra clicking. I have been on other EHRs that are better than the one...

Nov 2023
||
(0)
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 or  to see details.

CMIO

Loyalty, Product

We have done a lot of work with In Basket efficiency improvement, and Epic is moving toward...

Oct 2023
||
(0)
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 or  to see details.

CMIO

Relationship, Product, Value

I feel like Epic’s folks are part of our team. They provide great support. And EpicCare Ambulatory...

Oct 2023
||
(0)
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Manager

Operations, Product

For the EpicCare Ambulatory EMR, I have not had to work so much. Epic is pretty good with...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Product

I have been using Epic's software for many years, and it seems to evolve and improve for better...

Oct 2023
||
(0)
 Thank you  Helpful

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CMO

Loyalty

I know people who are switching over to Epic, and I tell them to just be patient and that they will...

Oct 2023
||
(0)
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CMO

Product

EpicCare Ambulatory EHR does what it is supposed to do from both a provider and an administrator...

Oct 2023
||
(0)
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CMO

Product

EpicCare Ambulatory EHR is not simple or intuitive. It is one of those things where we hate it, but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I was apprehensive about welcoming Epic, but Epic has been almost mind-blowing with how engaged and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic tries to be inward focused, and they are very proprietary when it comes to their APIs. They...

Oct 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

The product is rather expensive, and it is really designed for an office in the 1990s. The product...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We have upgraded, and it has been a good experience. Epic does a very good job with little snippet...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I have seen the decision support for immunizations improve as time has gone on. That piece doesn't...

Oct 2023
||
(0)
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Physician

Loyalty, Product

Something that would help with immunization reconciliation would be to make it possible to update...

Oct 2023
||
(0)
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Physician

Operations, Product

There is definitely a learning curve with the EHR, and there are a lot of different ways to do...

Oct 2023
||
(0)
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 or  to see details.

Physician

Relationship

The Epic customer support team is responsive and knowledgeable. I have regular conversations with a...

Oct 2023
||
(0)
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Director

Relationship

There is not an EMR on the market that end users will like. Epic's EMR isn’t perfect, and our users...

Oct 2023
||
(0)
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Director

Relationship, Product

One problem is that if there is something that we can't do in Epic's system, our ability to get Epic...

Oct 2023
||
(0)
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Director

Relationship

Epic is very transparent about what they are working on for a particular product. They tell us about...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Value

Epic doesn’t nickel-and-dime us, but they do have different modules. So if we are looking for...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Epic doesn’t like to integrate their product with things that they already offer in-house. But I...

Oct 2023
||
(0)
 Thank you  Helpful

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Physician

Product

Comparing Epic and Cerner is like comparing two wrenches made by different manufacturers. They are...

Oct 2023
||
(0)
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 or  to see details.

Physician

Value

I would not buy the product again because I'm guessing that I can probably get something that fits...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

In terms of the capabilities the product has, I don't think Epic does a good job of helping me best...

Oct 2023
||
(0)
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 or  to see details.

CIO

Relationship

One thing I like about Epic is that they provide us with a specific technical person. We don't just...

Oct 2023
||
(0)
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CIO

Operations

Epic does a good job of sending their developers out and understanding the workflows of their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic's documentation has gotten immensely better over the last few years. I hope the vendor...

Oct 2023
||
(0)
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 or  to see details.

Director

Product

EpicCare Ambulatory EHR has been a tremendously valuable tool. We have integrated a lot of what we...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

Nobody keeps all of their promises, but Epic keeps most of their promises. They deliver what they...

Oct 2023
||
(0)
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 or  to see details.

Director

Value

EpicCare Ambulatory EHR is expensive, but we know that it is expensive, and it is good compared to...

Oct 2023
||
(0)
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 or  to see details.

Director

Product

No EHR can meet every functionality need. However, EpicCare Ambulatory EHR isn't where it needs to...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

Epic responds to us, and their support is pretty excellent. It isn't common for the system to have a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have people who have been assigned to us for a long time, and we have had a good relationship....

Sep 2023
||
(0)
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 or  to see details.

Manager

Product

If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

If I were going to give Epic some recommendations on where they could improve, I would have them...

Sep 2023
||
(0)
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 or  to see details.

Manager

Loyalty

Epic is working on a couple of projects to make using the product a better experience, so I hope my...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

There are some areas that Epic could concentrate on more, but we are starting to see where the...

Sep 2023
||
(0)
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 or  to see details.

Director

Loyalty

We initially went with Epic's system because statistically, Epic's reimbursements are better than...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship

Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...

Sep 2023
||