EpicCare Ambulatory EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Operations

We don't use Epic for end-user training anymore. There was a time when we actually used them to...

Feb 2024
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Director

Loyalty, Product

Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...

Feb 2024
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Director

Product

We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...

Feb 2024
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Director

Relationship

Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...

Feb 2024
||
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Director

Culture

If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....

Feb 2024
||
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Director

Culture

Regarding promises, there is what we expect after the sales process when we get salespeople, and...

Feb 2024
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Physician

Relationship

Epic is usually really careful about not overpromising. If they give us a date, then that date will...

Feb 2024
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Physician

Operations

Epic's training is a lot better than it used to be, but I think that there are opportunities for it...

Feb 2024
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Physician

Product

There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...

Feb 2024
||
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Physician

Product

The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...

Feb 2024
||
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CIO

Product

Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...

Feb 2024
||
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CIO

Relationship, Operations

Epic has a lot of people who can read, and they will read what the best practices are from other...

Feb 2024
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Manager

Relationship

We don't need to use the vendor's phone support team because their web support team is so good. And...

Feb 2024
||
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Manager

Relationship

Epic often comes to us and pushes information, and they seem to understand what our goals are. When...

Feb 2024
||
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Manager

Loyalty, Relationship, Product

Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...

Feb 2024
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Analyst/Coordinator

Relationship

We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...

Feb 2024
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Analyst/Coordinator

Operations

Epic posts education slides for every new functionality that comes along. They have training videos...

Feb 2024
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Analyst/Coordinator

Product

EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...

Feb 2024
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Analyst/Coordinator

Product

Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...

Feb 2024
||
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Analyst/Coordinator

Product

We rarely have downtime; the product is pretty reliable.

Feb 2024
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Analyst/Coordinator

Product

Epic has a method of how they do everything. There are things that we have to look to third-party...

Feb 2024
||
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Analyst/Coordinator

Loyalty, Relationship

Epic constantly has a vision for new and improved things. I can look up what they are working on,...

Feb 2024
||
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Analyst/Coordinator

Relationship

With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...

Feb 2024
||
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Analyst/Coordinator

Product

Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....

Feb 2024
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CMIO

Product

Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...

Jan 2024
||
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CMIO

Operations

Our last upgrade went much better than we expected. I was very worried because I felt like the...

Jan 2024
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CMIO

Operations, Product

We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...

Jan 2024
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Manager

Product, Value

I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...

Jan 2024
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CMIO

Product

There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...

Jan 2024
||
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CMIO

Loyalty, Product

My organization has decided to always be a few upgrades behind what Epic releases. We need to make...

Jan 2024
||
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CMIO

Relationship

Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...

Jan 2024
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CMIO

Product

The information presented to users in the system is very customizable and straightforward. We can...

Jan 2024
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CMIO

Product

We would like to see Epic's system have continued integration with voice commands. We would also...

Jan 2024
||
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Director

Loyalty, Product

Being able to manage all of our interfaces without having to rely on an external vendor allows us to...

Jan 2024
||
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Director

Product

Epic's system has so much flexibility and so much functionality that sometimes it becomes...

Jan 2024
||
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Director

Loyalty, Relationship

Epic is very involved in our strategic planning and making sure that we are going to be able to...

Jan 2024
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Director

Relationship, Value

Epic is really good about not overpromising. They do their research ahead of time and get back with...

Jan 2024
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Director

Relationship

On a high level and an operational level, Epic is really good. They are very attentive and patient,...

Jan 2024
||
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Director

Relationship

We can really customize the product to meet the needs of each specialty in the organization....

Jan 2024
||
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Director

Relationship, Product

Epic has the best product that is out there currently for an EHR. Their support blows away anything...

Jan 2024
||
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Physician

Relationship, Operations, Product

There was recently an update to the EHR software to install a particular Epic module, and there were...

Jan 2024
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Physician

Product

EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...

Jan 2024
||
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CIO

Product, Value

I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...

Jan 2024
||
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CIO

Value

We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...

Jan 2024
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Director

Product

One of the best things about the Epic EHR is that we can do so much in the system. However, while...

Jan 2024
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Director

Loyalty, Operations, Product

Epic provides good certification training. Additionally, I would give them a top rating for...

Jan 2024
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Director

Culture, Relationship, Product

Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...

Jan 2024
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Physician

Product

External integration is always getting better with Epic. We have Care Everywhere obviously, but...

Jan 2024
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Physician

Product, Value

If people are used to the system, that counts for a lot. I wouldn't say there is anything...

Jan 2024
||
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VP/Other Executive

Loyalty, Product

One thing that Epic has done well and should expand on is their big bet on AI. It has been...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Product

Epic needs to contract with many other providers, and that is not unique to Epic, but it is...

Dec 2023
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Analyst/Coordinator

Relationship

The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...

Dec 2023
||
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Analyst/Coordinator

Relationship, Product

We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...

Dec 2023
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Analyst/Coordinator

Product

EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...

Dec 2023
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Analyst/Coordinator

Relationship

When Epic discovers a problem, they definitely reach out to us immediately.

Dec 2023
||
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Operations, Product

The functionality in EpicCare Ambulatory EHR is pretty high. I don't think that the system is flawed...

Dec 2023
||
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Manager

Loyalty, Relationship, Product

I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....

Dec 2023
||
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Manager

Relationship

Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...

Dec 2023
||
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Manager

Product

There are some gaps in the system. The ones that I am most familiar with are the issues with...

Dec 2023
||
(0)
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Manager

Culture, Value

EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...

Dec 2023
||
(0)
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Physician

Loyalty, Relationship

I have worked directly with Epic for years, and they have gotten a lot bigger as time has gone on....

Dec 2023
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Physician

Product

Epic does quarterly upgrades. Those are great. We don't have to wait for a year to get the new...

Dec 2023
||
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Physician

Product

I like that the system is fully comprehensive. We have very few third-party applications because we...

Dec 2023
||
(0)
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Physician

Relationship, Product

Working with Epic over the years has been a pleasure. The vendor's involvement of end users,...

Dec 2023
||
(0)
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COO

Loyalty

We could use Epic's systems in some other areas, but we aren't switching to Epic's other systems...

Dec 2023
||
(0)
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COO

Loyalty, Operations, Product

I have been very impressed with Epic's upgrades. We upgraded the system, and we are optimistic about...

Dec 2023
||
(0)
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COO

Loyalty, Product

Whenever I am asked whether we would switch to another vendor’s system if we had the chance, I say...

Dec 2023
||
(0)
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COO

Relationship, Product

I can talk to some folks who have the same version of EpicCare Ambulatory EHR that we do, and I am...

Dec 2023
||
(0)
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COO

Relationship

Epic's executives are really engaged. They definitely want to know what their customers are thinking...

Dec 2023
||
(0)
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COO

Value

We spend a fortune on Epic's systems, and there is no way that we have covered all of their costs...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

Epic’s training is really good. If our organization will fund us to learn more, Epic will provide...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

With Epic, we get a fair number of fix packages, software updates, and upgrades, and they can be...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Concerning integration, Epic is ahead of us all of the time, and we are always trying to keep up.

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Epic is much more intuitive with help text and with the ability to schedule meetings ad hoc than...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic’s people need more of a work-life balance, but the fact that they don’t really comes in handy...

Nov 2023
||
(0)
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Director

Product

I can’t say that EpicCare Ambulatory EHR definitely meets all of our users’ needs because our...

Nov 2023
||
(0)
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Director

Operations

A staff member told me they were pleased with the installation of EpicCare Ambulatory EHR.

Nov 2023
||
(0)
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Director

Culture, Relationship

Epic needs to be more transparent about the criteria for early adopters.

Nov 2023
||
(0)
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Director

Operations, Product

The experience in the system is good; however, the system is not always as user friendly as...

Nov 2023
||
(0)
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Manager

Value

We have a flat rate with Epic. If we want to do other things, they charge extra for those, but we...

Nov 2023
||
(0)
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Manager

Product

I like the eligibility part of the system. It picks up insurance companies below our radar that are...

Nov 2023
||
(0)
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CIO

Relationship

The vendor keeps their promises, though we may not like their answers.

Nov 2023
||
(0)
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Manager

Operations, Product

The integration with Epic was tough at first. Combining our established patients into the system was...

Nov 2023
||
(0)
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Manager

Operations

Epic tries to stay on top of things as far as new technology goes, and they do well with training.

Nov 2023
||
(0)
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Manager

Product

I was able to do more with our previous system in terms of making updates and correcting things that...

Nov 2023
||
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Manager

Product

With Epic, there is a lot of extra clicking. I have been on other EHRs that are better than the one...

Nov 2023
||
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CMIO

Loyalty, Product

We have done a lot of work with In Basket efficiency improvement, and Epic is moving toward...

Oct 2023
||
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CMIO

Relationship, Product, Value

I feel like Epic’s folks are part of our team. They provide great support. And EpicCare Ambulatory...

Oct 2023
||
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Manager

Operations, Product

For the EpicCare Ambulatory EMR, I have not had to work so much. Epic is pretty good with...

Oct 2023
||
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Manager

Loyalty, Relationship, Product

I have been using Epic's software for many years, and it seems to evolve and improve for better...

Oct 2023
||
(0)
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CMO

Loyalty

I know people who are switching over to Epic, and I tell them to just be patient and that they will...

Oct 2023
||
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CMO

Product

EpicCare Ambulatory EHR does what it is supposed to do from both a provider and an administrator...

Oct 2023
||
(0)
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CMO

Product

EpicCare Ambulatory EHR is not simple or intuitive. It is one of those things where we hate it, but...

Oct 2023
||
(0)
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Director

Relationship, Operations

I was apprehensive about welcoming Epic, but Epic has been almost mind-blowing with how engaged and...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic tries to be inward focused, and they are very proprietary when it comes to their APIs. They...

Oct 2023
||
(0)
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VP/Other Executive

Product, Value

The product is rather expensive, and it is really designed for an office in the 1990s. The product...

Oct 2023
||
(0)
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Physician

Operations

We have upgraded, and it has been a good experience. Epic does a very good job with little snippet...

Oct 2023
||
(0)
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Physician

Product

I have seen the decision support for immunizations improve as time has gone on. That piece doesn't...

Oct 2023
||
(0)
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Physician

Loyalty, Product

Something that would help with immunization reconciliation would be to make it possible to update...

Oct 2023
||
(0)
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Physician

Operations, Product

There is definitely a learning curve with the EHR, and there are a lot of different ways to do...

Oct 2023
||
(0)
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Physician

Relationship

The Epic customer support team is responsive and knowledgeable. I have regular conversations with a...

Oct 2023
||
(0)
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Director

Relationship

There is not an EMR on the market that end users will like. Epic's EMR isn’t perfect, and our users...

Oct 2023
||
(0)
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Director

Relationship, Product

One problem is that if there is something that we can't do in Epic's system, our ability to get Epic...

Oct 2023
||
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Director

Relationship

Epic is very transparent about what they are working on for a particular product. They tell us about...

Oct 2023
||
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Director

Value

Epic doesn’t nickel-and-dime us, but they do have different modules. So if we are looking for...

Oct 2023
||
(0)
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Director

Relationship, Product

Epic doesn’t like to integrate their product with things that they already offer in-house. But I...

Oct 2023
||
(0)
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Physician

Product

Comparing Epic and Cerner is like comparing two wrenches made by different manufacturers. They are...

Oct 2023
||
(0)
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Physician

Value

I would not buy the product again because I'm guessing that I can probably get something that fits...

Oct 2023
||
(0)
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Physician

Operations

In terms of the capabilities the product has, I don't think Epic does a good job of helping me best...

Oct 2023
||
(0)
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CIO

Relationship

One thing I like about Epic is that they provide us with a specific technical person. We don't just...

Oct 2023
||
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CIO

Operations

Epic does a good job of sending their developers out and understanding the workflows of their...

Oct 2023
||
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CIO

Relationship, Product

Epic's documentation has gotten immensely better over the last few years. I hope the vendor...

Oct 2023
||
(0)
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Director

Product

EpicCare Ambulatory EHR has been a tremendously valuable tool. We have integrated a lot of what we...

Oct 2023
||
(0)
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Director

Relationship

Nobody keeps all of their promises, but Epic keeps most of their promises. They deliver what they...

Oct 2023
||
(0)
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Director

Value

EpicCare Ambulatory EHR is expensive, but we know that it is expensive, and it is good compared to...

Oct 2023
||
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Director

Product

No EHR can meet every functionality need. However, EpicCare Ambulatory EHR isn't where it needs to...

Oct 2023
||
(0)
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Director

Relationship

Epic responds to us, and their support is pretty excellent. It isn't common for the system to have a...

Oct 2023
||
(0)
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Director

Relationship, Value

Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...

Sep 2023
||
(0)
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Director

Relationship

We have people who have been assigned to us for a long time, and we have had a good relationship....

Sep 2023
||
(0)
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Manager

Product

If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...

Sep 2023
||
(0)
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Manager

Relationship, Operations

If I were going to give Epic some recommendations on where they could improve, I would have them...

Sep 2023
||
(0)
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Manager

Loyalty

Epic is working on a couple of projects to make using the product a better experience, so I hope my...

Sep 2023
||
(0)
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Manager

Culture, Relationship

Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...

Sep 2023
||
(0)
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Director

Loyalty, Relationship, Product

There are some areas that Epic could concentrate on more, but we are starting to see where the...

Sep 2023
||
(0)
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Director

Loyalty

We initially went with Epic's system because statistically, Epic's reimbursements are better than...

Sep 2023
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Director

Relationship

Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...

Sep 2023
||
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Director

Relationship

Epic is going in exactly the direction I want them to, and they read the market well. They are...

Sep 2023
||
(0)
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Director

Culture, Relationship

Epic partners with us. We don't just tell them what to do. We have discussions with them where we...

Sep 2023
||
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Director

Product

I would totally recommend Epic's systems. I think everyone should have them. That would make things...

Sep 2023
||
(0)
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Manager

Relationship, Operations, Product

I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...

Aug 2023
||
(0)
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Manager

Product, Value

Some outcomes we have been able to see with the product are how many minutes providers are spending...

Aug 2023
||
(0)
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Manager

Relationship

Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...

Aug 2023
||
(0)
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Manager

Operations, Product

Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...

Aug 2023
||
(0)
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Manager

Relationship, Operations

My team has a recurring meeting set up with our Epic education technical services person. We are...

Aug 2023
||
(0)
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VP/Other Executive

Product

We are very satisfied with our EHR. We are now learning more about how we can make it better and...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

There are some things that we are looking at for the inpatient world that we have to go to third...

Aug 2023
||
(0)
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VP/Other Executive

Product

We would like to see an improvement in the system with regard to the ease of use when putting in a...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Our executives have routine phone calls with Epic’s support team, and all of our application teams...

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

Once people get the hang of the system, it isn't too bad. The system's integration has been great...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...

Aug 2023
||
(0)
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Nurse

Relationship

Epic's web support can take a while. Their support calls are good though. The things we put in...

Aug 2023
||
(0)
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Nurse

Value

EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...

Aug 2023
||
(0)
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Manager

Operations

Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...

Aug 2023
||
(0)
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Nurse

Product

There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...

Aug 2023
||
(0)
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Nurse

Product

There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...

Aug 2023
||
(0)
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Nurse

Relationship, Product

Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...

Aug 2023
||
(0)
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Manager

Product

Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...

Aug 2023
||
(0)
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Manager

Operations, Product

Integration with our ePrescription tool was very difficult. That is something that every Epic...

Aug 2023
||
(0)
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Manager

Operations

Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...

Aug 2023
||
(0)
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Nurse

Product

One thing that has been difficult about the system's ambulatory side is that we have an impact...

Jul 2023
||
(0)
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Nurse

Operations

The system's ambulatory side works pretty well. Our initial training was outstanding.

Jul 2023
||
(0)
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Director

Culture, Value

Generally, Epic does a pretty good job with their charging and licensing model.

Jul 2023
||
(0)
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Director

Relationship, Product

Epic does a fantastic job of maintaining their system and creating a very stable and reliable...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic has done a really good job of helping remove some of the third-party application requirements...

Jul 2023
||
(0)
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Director

Relationship

On the technological and application sides, the service is proactive for sure. Epic will sometimes...

Jul 2023
||
(0)
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Director

Relationship, Product

The ambulatory product is really good. Epic spends a lot of time and energy on the continued...

Jul 2023
||
(0)
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Director

Product

We are already very satisfied. I think it is really hard for Epic to move the needle drastically...

Jul 2023
||
(0)
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Director

Operations

Based on my experience with the implementation, I am very satisfied. No one is perfect, so there are...

Jul 2023
||
(0)
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Director

Product

Interoperability is a big word in general. Epic does a really good job when we think about the...

Jul 2023
||
(0)
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Director

Relationship

I like Epic’s model of assigning account executives and BFFs so that we know who to go to for...

Jul 2023
||
(0)
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Nurse

Loyalty, Product

The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...

Jul 2023
||
(0)
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Nurse

Product

For the most part, our users love the system's workflows because they can just log in to the system....

Jul 2023
||
(0)
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Physician

Relationship, Product

Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....

Jul 2023
||
(0)
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Physician

Product

Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...

Jul 2023
||
(0)
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Physician

Loyalty, Relationship

Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...

Jul 2023
||
(0)
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Physician

Product

EpicCare Ambulatory EMR is more customizable for frontline physicians than another product. It is...

Jul 2023
||
(0)
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Physician

Product

The only suggestion I have is to make it so that the system doesn't lock me out of editing notes in...

Jul 2023
||
(0)
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Manager

Relationship

Epic doesn’t keep all of their promises, but they do a good job. Things are not perfect by any...

Jul 2023
||
(0)
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Manager

Operations

We use a low-maintenance module in the system, but we don't have a lot of IT staff that are familiar...

Jul 2023
||
(0)
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Manager

Culture, Operations, Product

There are some things I would like to change, but the product works as promoted and is fairly easy...

Jul 2023
||
(0)
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Manager

Product

Some upgrades seem to have been better than others, but sometimes when we have upgraded, things have...

Jul 2023
||
(0)
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Manager

Relationship

Sometimes there are internal things that our IT team helps with in terms of tickets and support....

Jul 2023
||
(0)
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Manager

Relationship, Product

Epic is very proactive and forward. The service has been positive. The vendor has done a good job...

Jul 2023
||
(0)
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Manager

Product

Some of the challenges with EpicCare Ambulatory EMR are with specialty practices and what the vendor...

Jul 2023
||
(0)
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Manager

Product

EpicCare Ambulatory EMR is not as intuitive as it could be for registration on the front end. The...

Jul 2023
||
(0)
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Director

Loyalty, Product

Epic's EHR is the best EHR available right now. Competing systems just aren't as streamlined or...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic does a lot of work to make their integration piece really easy to use. Other EHR vendors don't...

Jul 2023
||
(0)
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Director

Operations

Epic has a reputation for telling users one thing, but when they go to the implementation, they find...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic has always been there with us every step of the way for implementations and upgrades. We have...

Jul 2023
||
(0)
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VP/Other Executive

Product, Value

Epic's system reduces pain points and helps us bring the organization to what we are looking for. It...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

We would like to see more granularity around data sharing and interoperability than there is today...

Jul 2023
||
(0)
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Physician

Relationship

I never call Epic's HQ for problems. I call my local IT people; those people are nice but slow....

Jul 2023
||
(0)
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Physician

Value

Epic is very expensive, but I don't know the actual price tag. I would rate the system's value high...

Jul 2023
||
(0)
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Physician

Operations, Product

My organization's internal people need to show users how to do the workflows because the product is...

Jul 2023
||
(0)
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Physician

Operations

Epic does an okay job of teaching the system, but they leave training up to each organization. My...

Jul 2023
||
(0)
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Physician

Operations, Product

Epic tells me what is going to happen. I like the little videos the vendor sends, and I like every...

Jul 2023
||
(0)
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Physician

Operations, Product

All of my colleagues struggle with EpicCare Ambulatory EMR and do not find it easy to use or learn....

Jul 2023
||
(0)
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CMIO

Operations, Product

Epic has such a large system that sometimes people get lost in terms of knowing which way to do...

Jul 2023
||
(0)
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CMIO

Product, Value

Epic's EHR is very expensive, but in the end, the EHR is so pervasive on a national scale that it is...

Jul 2023
||
(0)
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VP/Other Executive

Product

We usually anticipate Epic’s upgrades, but most of the time, the upgrades have an unanticipated...

Jul 2023
||
(0)
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VP/Other Executive

Value

Every time there is an upgrade, there is an unanticipated tweak needed. Furthermore, I feel like...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

Under our healthcare umbrella, many post-acute services include hospice and primary care. Because of...

Jul 2023
||
(0)
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VP/Other Executive

Product

The likelihood of my recommending Epic depends on the interest of other organizations. Many things...

Jul 2023
||
(0)
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VP/Other Executive

Product

Many aspects of Epic's system are intuitive. Because things are displayed on one chart, that enables...

Jul 2023
||
(0)
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VP/Other Executive

Product

Some components of the product that has benefited us are its integration with other healthcare...

Jul 2023
||
(0)
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VP/Other Executive

Product

Whether Epic delivers new technology to meet our needs is dependent upon settings. There is a...

Jul 2023
||
(0)
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CMIO

Product

There are things that Epic does extremely well, but the product’s volume of information and...

Jul 2023
||
(0)
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CMIO

Loyalty, Relationship

Epic keeps their promises, and they are moving quickly to add things and innovate.

Jul 2023
||
(0)
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CMIO

Product

The system makes it difficult to deal with newborns because it relies on features that newborns...

Jun 2023
||
(0)
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CMIO

Loyalty, Product

The system has a lot of fragmented things that require us to go to multiple places to do the work we...

Jun 2023
||
(0)
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Physician

Operations

Epic does their best to educate users about new features with their updates. However, a lot of the...

Jun 2023
||
(0)
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Physician

Product

The product does a very good job of meeting our needs, but some functionalities require development,...

Jun 2023
||
(0)
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Physician

Relationship

Epic's greatest strength is that they are very invested in hearing their customers' voices,...

Jun 2023
||
(0)
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Physician

Relationship

The UserWeb, a resource that any Epic customer has access to, is a great tool. It is a great...

Jun 2023
||
(0)
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CMIO

Operations

The training that Epic provides for our staff on the application side and the technical side is very...

Jun 2023
||
(0)
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CMIO

Relationship, Product

Epic can be a little simplistic in how they think healthcare operations work. Sometimes, what they...

Jun 2023
||
(0)
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CMIO

Product

Many years ago, system crashes were very common. Based on our experiences, Epic's system has come a...

Jun 2023
||
(0)
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CMIO

Relationship

The vendor's support people do a good job. Sometimes, they are a little delayed when it comes to...

Jun 2023
||
(0)
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Physician

Product, Value

I would tell others that EpicCare Ambulatory EMR is an immensely detailed and comprehensive medical...

Jun 2023
||
(0)
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Physician

Culture, Product

EpicCare Ambulatory EMR does what Epic says it is supposed to do. The system interacts a bit with...

Jun 2023
||
(0)
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Manager

Product

I am not a big fan of Epic, but it could be that if I tried something else, I would like Epic...

Jun 2023
||
(0)
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Manager

Operations

It is hard to say how good Epic’s training is, and I don’t know how much of that is just because of...

Jun 2023
||
(0)
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Manager

Relationship, Product

There are things we need from EpicCare Ambulatory EMR that we are often told it can’t do. However, I...

Jun 2023
||
(0)
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Manager

Product, Value

EpicCare Ambulatory EMR is so complicated. We spend more time with the EMR than we spend with...

Jun 2023
||
(0)
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Physician

Product

We can make EpicCare Ambulatory EMR look however we want. It is very customizable, almost to a...

Jun 2023
||
(0)
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Physician

Product

There are so many moving parts to EpicCare Ambulatory EMR that the learning curve is pretty steep initially....

Jun 2023
||
(0)
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Director

Operations

We didn't know what we didn't know. My recommendation for anyone on a journey with Epic is to push...

Jun 2023
||
(0)
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Manager

Relationship

The level of service that we receive from Epic is consistent. They are continuing to develop their...

Jun 2023
||
(0)
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Manager

Relationship, Product

Epic is figuring out better ways of allowing customers to take advantage of the features that they...

Jun 2023
||
(0)
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Manager

Relationship, Product

Epic needs to figure out a better way to help clinicians manage In Basket to facilitate workflows....

Jun 2023
||
(0)
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Director

Product

EpicCare Ambulatory EMR meets all our needs and is a better product than what we had before.

Jun 2023
||
(0)
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Manager

Relationship

As an organization, Epic is very knowledgeable about what they have and what their plans are. The...

Jun 2023
||
(0)
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VP/Other Executive

Operations

Epic’s training isn’t awful; it is very robust, but there needs to be some improvement. We leave...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

Working with Epic has moved our metrics in a very positive way. We have really been making some changes....

Jun 2023
||
(0)
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Director

Relationship, Product

The EMR works pretty well and is very consistent. No one is perfect, but Epic is at the top of their...

Jun 2023
||
(0)
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Director

Loyalty, Product

One area of opportunity for EpicCare Ambulatory EMR is that it is large. There are many different...

Jun 2023
||
(0)
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Director

Product

There is complexity involved with interoperability in EpicCare Ambulatory EMR because not everything...

Jun 2023
||
(0)
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Director

Product

Our experience with EpicCare Ambulatory EMR has been good so far. The product has kept up with...

Jun 2023
||
(0)
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CMIO

Product

Some other health systems near us also use Epic, so the Care Everywhere functionality is really...

May 2023
||
(0)
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CMIO

Product

Newer functionality in the system and things like the patient portal have really advanced. We aren't...

May 2023
||
(0)
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CMIO

Product

I like Epic’s integration. We were using a different telehealth product that we integrated with...

May 2023
||
(0)
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CMIO

Loyalty, Relationship, Product

Epic could improve the product by helping us deal with changes that are brought on by having more...

May 2023
||
(0)
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VP/Other Executive

Operations, Value

Epic gets the job done. We really have no other choice because it is expensive to implement a new...

May 2023
||
(0)
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Manager

Loyalty, Product

Epic is working on automatic scribing or virtual dictation. That is definitely something that is...

May 2023
||
(0)
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 or  to see details.

Manager

Product

Epic's system is based on modules, so it touches multiple different teams, and therefore the billing...

May 2023
||
(0)
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Manager

Product

A lot of data goes into the EMR, but because so much data goes in, sometimes it can be hard to lock...

May 2023
||
(0)
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VP/Other Executive

Product

The system is becoming pretty robust. One of its strengths is that everything in the system is...

May 2023