EpicCare Ambulatory EHR
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...
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Relationship
We have people who have been assigned to us for a long time, and we have had a good relationship....
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Product
If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...
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Relationship, Operations
If I were going to give Epic some recommendations on where they could improve, I would have them...
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Loyalty
Epic is working on a couple of projects to make using the product a better experience, so I hope my...
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Culture, Relationship
Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...
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Loyalty, Relationship, Product
There are some areas that Epic could concentrate on more, but we are starting to see where the...
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Loyalty
We initially went with Epic's system because statistically, Epic's reimbursements are better than...
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Relationship
Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...
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Relationship
Epic is going in exactly the direction I want them to, and they read the market well. They are...
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Culture, Relationship
Epic partners with us. We don't just tell them what to do. We have discussions with them where we...
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Product
I would totally recommend Epic's systems. I think everyone should have them. That would make things...
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Relationship, Operations, Product
I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...
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Product, Value
Some outcomes we have been able to see with the product are how many minutes providers are spending...
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Relationship
Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...
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Operations, Product
Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...
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Relationship, Operations
My team has a recurring meeting set up with our Epic education technical services person. We are...
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Product
We are very satisfied with our EHR. We are now learning more about how we can make it better and...
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Loyalty
There are some things that we are looking at for the inpatient world that we have to go to third...
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Product
We would like to see an improvement in the system with regard to the ease of use when putting in a...
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Relationship
Our executives have routine phone calls with Epic’s support team, and all of our application teams...
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Product, Value
Once people get the hang of the system, it isn't too bad. The system's integration has been great...
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Relationship, Product
Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...
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Relationship
Epic's web support can take a while. Their support calls are good though. The things we put in...
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Value
EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...
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Operations
Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...
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Product
There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...
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Product
There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...
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Relationship, Product
Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...
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Product
Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...
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Operations, Product
Integration with our ePrescription tool was very difficult. That is something that every Epic...
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Operations
Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...
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Product
One thing that has been difficult about the system's ambulatory side is that we have an impact...
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Operations
The system's ambulatory side works pretty well. Our initial training was outstanding.
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Loyalty, Product
The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...
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Product
For the most part, our users love the system's workflows because they can just log in to the system....
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Relationship, Product
Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....
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Product
Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...
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Loyalty, Relationship
Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...
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Product
EpicCare Ambulatory EMR is more customizable for frontline physicians than another product. It is...
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Product
The only suggestion I have is to make it so that the system doesn't lock me out of editing notes in...
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Relationship
Epic doesn’t keep all of their promises, but they do a good job. Things are not perfect by any...
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Operations
We use a low-maintenance module in the system, but we don't have a lot of IT staff that are familiar...
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Culture, Operations, Product
There are some things I would like to change, but the product works as promoted and is fairly easy...
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Product
Some upgrades seem to have been better than others, but sometimes when we have upgraded, things have...
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Relationship
Sometimes there are internal things that our IT team helps with in terms of tickets and support....
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Relationship, Product
Epic is very proactive and forward. The service has been positive. The vendor has done a good job...
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Product
Some of the challenges with EpicCare Ambulatory EMR are with specialty practices and what the vendor...
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Product
EpicCare Ambulatory EMR is not as intuitive as it could be for registration on the front end. The...
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Loyalty, Product
Epic's EHR is the best EHR available right now. Competing systems just aren't as streamlined or...
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Relationship, Product
Epic does a lot of work to make their integration piece really easy to use. Other EHR vendors don't...
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Operations
Epic has a reputation for telling users one thing, but when they go to the implementation, they find...
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Relationship, Operations
Epic has always been there with us every step of the way for implementations and upgrades. We have...
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Product, Value
Epic's system reduces pain points and helps us bring the organization to what we are looking for. It...
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Relationship, Operations, Product
We would like to see more granularity around data sharing and interoperability than there is today...
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Relationship
I never call Epic's HQ for problems. I call my local IT people; those people are nice but slow....
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Value
Epic is very expensive, but I don't know the actual price tag. I would rate the system's value high...
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Operations, Product
My organization's internal people need to show users how to do the workflows because the product is...
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Operations
Epic does an okay job of teaching the system, but they leave training up to each organization. My...
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Operations, Product
Epic tells me what is going to happen. I like the little videos the vendor sends, and I like every...
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Operations, Product
All of my colleagues struggle with EpicCare Ambulatory EMR and do not find it easy to use or learn....
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Operations, Product
Epic has such a large system that sometimes people get lost in terms of knowing which way to do...
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Product, Value
Epic's EHR is very expensive, but in the end, the EHR is so pervasive on a national scale that it is...
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Product
We usually anticipate Epic’s upgrades, but most of the time, the upgrades have an unanticipated...
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Value
Every time there is an upgrade, there is an unanticipated tweak needed. Furthermore, I feel like...
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Relationship, Product
Under our healthcare umbrella, many post-acute services include hospice and primary care. Because of...
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Product
The likelihood of my recommending Epic depends on the interest of other organizations. Many things...
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Product
Many aspects of Epic's system are intuitive. Because things are displayed on one chart, that enables...
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Product
Some components of the product that has benefited us are its integration with other healthcare...
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Product
Whether Epic delivers new technology to meet our needs is dependent upon settings. There is a...
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Product
There are things that Epic does extremely well, but the product’s volume of information and...
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Loyalty, Relationship
Epic keeps their promises, and they are moving quickly to add things and innovate.
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Product
The system makes it difficult to deal with newborns because it relies on features that newborns...
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Loyalty, Product
The system has a lot of fragmented things that require us to go to multiple places to do the work we...
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Operations
Epic does their best to educate users about new features with their updates. However, a lot of the...
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Product
The product does a very good job of meeting our needs, but some functionalities require development,...
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Relationship
Epic's greatest strength is that they are very invested in hearing their customers' voices,...
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Relationship
The UserWeb, a resource that any Epic customer has access to, is a great tool. It is a great...
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Operations
The training that Epic provides for our staff on the application side and the technical side is very...
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Relationship, Product
Epic can be a little simplistic in how they think healthcare operations work. Sometimes, what they...
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Product
Many years ago, system crashes were very common. Based on our experiences, Epic's system has come a...
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Relationship
The vendor's support people do a good job. Sometimes, they are a little delayed when it comes to...
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Product, Value
I would tell others that EpicCare Ambulatory EMR is an immensely detailed and comprehensive medical...
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Culture, Product
EpicCare Ambulatory EMR does what Epic says it is supposed to do. The system interacts a bit with...
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Product
I am not a big fan of Epic, but it could be that if I tried something else, I would like Epic...
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Operations
It is hard to say how good Epic’s training is, and I don’t know how much of that is just because of...
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Relationship, Product
There are things we need from EpicCare Ambulatory EMR that we are often told it can’t do. However, I...
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Product, Value
EpicCare Ambulatory EMR is so complicated. We spend more time with the EMR than we spend with...
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Product
We can make EpicCare Ambulatory EMR look however we want. It is very customizable, almost to a...
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Product
There are so many moving parts to EpicCare Ambulatory EMR that the learning curve is pretty steep initially....
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Operations
We didn't know what we didn't know. My recommendation for anyone on a journey with Epic is to push...
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Relationship
The level of service that we receive from Epic is consistent. They are continuing to develop their...
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Relationship, Product
Epic is figuring out better ways of allowing customers to take advantage of the features that they...
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Relationship, Product
Epic needs to figure out a better way to help clinicians manage In Basket to facilitate workflows....
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Product
EpicCare Ambulatory EMR meets all our needs and is a better product than what we had before.
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Relationship
As an organization, Epic is very knowledgeable about what they have and what their plans are. The...
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Operations
Epic’s training isn’t awful; it is very robust, but there needs to be some improvement. We leave...
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Relationship, Product, Value
Working with Epic has moved our metrics in a very positive way. We have really been making some changes....
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Relationship, Product
The EMR works pretty well and is very consistent. No one is perfect, but Epic is at the top of their...
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Loyalty, Product
One area of opportunity for EpicCare Ambulatory EMR is that it is large. There are many different...
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Product
There is complexity involved with interoperability in EpicCare Ambulatory EMR because not everything...
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Product
Our experience with EpicCare Ambulatory EMR has been good so far. The product has kept up with...
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Product
Some other health systems near us also use Epic, so the Care Everywhere functionality is really...
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Product
Newer functionality in the system and things like the patient portal have really advanced. We aren't...
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Product
I like Epic’s integration. We were using a different telehealth product that we integrated with...
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Loyalty, Relationship, Product
Epic could improve the product by helping us deal with changes that are brought on by having more...
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Operations, Value
Epic gets the job done. We really have no other choice because it is expensive to implement a new...
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Loyalty, Product
Epic is working on automatic scribing or virtual dictation. That is definitely something that is...
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Product
Epic's system is based on modules, so it touches multiple different teams, and therefore the billing...
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Product
A lot of data goes into the EMR, but because so much data goes in, sometimes it can be hard to lock...
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Product
The system is becoming pretty robust. One of its strengths is that everything in the system is...
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Culture, Loyalty, Relationship
Epic doesn't always deliver everything that they promise at the time they say they will. They do...
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Relationship, Product
I have seen upgrades and clarity reports that Epic has been able to create that have been helpful....
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Product
Sometimes things that have to do with infection statuses and isolation statuses don't cross over...
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Loyalty, Product, Value
There is still an opportunity to improve the integration of the Epic system. I would like to see...
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Product
I would tell a peer considering Epic that the biggest benefit is the fact that Epic's system is in a...
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Culture, Value
Epic didn’t avoid charging for every little thing when we first began, but it may have had to do...
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Operations, Product
With each of the upgrades, Epic's system does become easier to use. However, a lot of the upgrades...
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Product
EpicCare Ambulatory EMR does a good job of making health maintenance topics easy and apparent. Those...
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Product
The vendor could improve interventional procedural orders in the ambulatory space. If I were to...
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Loyalty, Product
There's a lot of new functionality we're looking to get deployed within the EpicCare Ambulatory...
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Loyalty, Product
There's a lot coming out in workflow optimization from Epic; they're focused on that optimization...
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Product
We are able to put information right into the system and right into the patient's chart. The EMR is...
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Value
Epic charges for every single thing. If Epic were a hospital, they would charge patients for the Band-Aids....
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Relationship, Operations
Epic is very slow at resolving concerns in a reasonable time frame and implementing things on time....
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Relationship
Epic’s vision is pretty clear. I have used the Epic user web, and I have seen the solution maps and...
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Operations
There is so much in how the system is implemented that impacts how it actually works, and I don't...
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Relationship
To request support from Epic, I need to go through the Epic analyst that supports the application...
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Relationship, Operations, Product
There have been upgrades that Epic has pulled back because there were other things we needed to...
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Operations, Value
It is hard to access Epic’s training at their corporate office because it is so expensive. Also,...
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Relationship, Product
Epic does two things that have bugged me for a long time, and they haven't been fixed. The first...
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Loyalty, Product
I would like to see another user interface that is modern. Everything I see from Epic, including...
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Product
The thing that strikes me with EpicCare Ambulatory EMR is that it is an incredibly reliable system...
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Product
I don't understand some of Epic’s workflow decisions and the duplication that doesn't transmit to...
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Product
The product’s reading navigation and the time to complete tasks are a long way off compared to...
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Operations
I would like to see Epic revamp their train-the-trainer program or their training recommendations,...
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Product
There are subtle changes with every upgrade, like buttons moving around. Those changes can take some...
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Relationship
Epic is very easy to work with. They are very responsive. When we need support, it is there...
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Operations, Product
There are a lot of different ways to do a lot of different things, so sometimes people get lost, or...
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Operations, Product
Epic provides tip sheets, and they have a playground environment, which is nice because we can go in...
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Product
EpicCare Ambulatory EMR is not a standard, out-of-the-box Epic system. We need the system to help...
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Product, Value
The system helps us see problems and measure how we are doing against others. I would like to see...
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Relationship
When we have conversations with the vendor's people, it becomes apparent that Epic doesn't run...
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Relationship, Product
Our improved satisfaction with Epic is a matter of spotting opportunities. Epic has the same data...
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Product
I would like to make a note about pushing Epic on their mobility tools, especially during the...
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Product, Value
The product’s clinic workflow and standardization as well as integration with charging from a...
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Product, Value
The product is very heavy in terms of clicking and navigating. There are 50 million ways to do the...
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Product
One strength of the product is its performance, such as navigation speed and response time. Those...
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Product
We would like to see improvement in the integration of the payer plan authorizations.
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Relationship
I don’t use Epic’s support. I have weekly meetings with their people, but I don’t call somebody, and...
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Relationship
Epic has benchmarks, and they try to tell us where other organizations are doing better than we are.
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Product
Epic’s greatest strengths are the integration of their products and how easily they adapt to outside...
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Product
The product integrates really well with Epic's inpatient EMR. That is nice; the integration gives us...
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Operations, Product
The product is very easy to use. I work in the background, and I have a lot of complaints, but...
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Relationship
Epic is very reactive. The teams that help us don't seem like they have worked in pharmacy settings....
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Relationship, Product
Epic is very slow to update and upgrade things. The vendor tells us what they have, but the vendor...
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Relationship, Product
We make a lot of suggestions, and it can take years for something minor to be rolled out. The vendor...
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Relationship
We have met with a lot of Epic’s people, and the vendor has seemed willing to develop what we have...
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Product
If we do something in one section of the product, we want to be able to move it on to the other...
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Product
I like how customizable the product is. My infection prevention home page isn't the standard home...
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Product
Epic's system is a huge thing. EpicCare Ambulatory EMR is pretty user friendly. It flows well....
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Product
The things that I don't like about EpicCare Ambulatory EMR mostly have to do with how our group has...
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Loyalty
The biggest point we have with EpicCare Ambulatory EMR is the integration and seamless patient...
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Relationship, Product
EpicCare Ambulatory EMR meets some of our needs but definitely not all. There have been instances...
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Product, Value
We have definitely seen patient-facing and financial improved outcomes. From a clinical perspective,...
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Loyalty, Loyalty, Relationship, Relationship
Epic has a vision of where they are going, and they are constantly showing us things that are new.
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Relationship, Product
Epic is continuing to invest a lot of resources in becoming a one-stop shop and integrating with...
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Relationship, Operations, Product
Epic has moved to a quarterly upgrade process. There is a lot of work associated with getting...
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Product
There are a lot of things to use within the platform, like many different choices, menus, and...
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Loyalty, Relationship, Product
Epic needs to work on video visits, eConsults, and other things to continue to evolve the platform...
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Loyalty, Relationship, Product, Value
Epic is very focused on continuing to evolve their platform. They have gotten a lot of market share...
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Relationship
We use Epic’s portal to access support resources. They have built it out pretty well. We don't get a...
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Relationship, Product
We, as an organization, have direct access to upper-level decision-makers at Epic.
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Relationship, Product
Even if Epic is not the fastest when it comes to getting new functionality, we recognize that we are...
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Relationship, Operations
We have Epic resources that we can contact when we are doing upgrades and implementations. If there...
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Operations
There was a large effort when we first went live with Epic to get people on board, credentialed, and...
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Product, Product, Value, Value
Our overall experience with Epic has been positive. One of the best or most significant benefits is...
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Relationship, Relationship
Epic is very proactive in engaging their clients and helping to design or improve usability. Epic...
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Relationship, Relationship
We generally work with Epic’s technical support team on issues. What we have found in working with...
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Relationship, Relationship
The greatest source of frustration for our providers is their in-basket management. Epic’s technical...
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Value, Value
We know the Epic EMR is more expensive than other tools out there now, but Epic counters that cost...
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Operations, Product
The platform is complicated, and the screens are really busy. The system is not always intuitive to...
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Operations
Anytime there are changes with the updates and ongoing training, the vendor supplies tip sheets and...
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Culture, Product
We just got the fully integrated version of the system, and it is everything the vendor promises.
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Operations
EpicCare Ambulatory EMR is a really complex system, and there are a million ways to do things, so it...
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Product
The fact that EpicCare Ambulatory EMR is built around a single patient record is the main advantage...
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Relationship, Product
I have been very happy with EpicCare Ambulatory EMR. I certainly have a good relationship with Epic,...
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Product
I would love to figure out how Epic designed the professional billing part of the product because...
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Product
I would love to see more streamlining, especially on the front end with trying to capture...
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Operations, Value
The thing I don't like about Epic's product is that it is extremely expensive, and Epic leaves us...
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Product
Epic told us that their reporting was so great, but the reporting is terrible, and Epic will not fix...
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Product
Epic is supposed to be up with all the latest technology and have the most up-to-date software, yet...
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Operations
Many times throughout the implementation, it felt like it was the first time Epic had ever installed...
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Relationship
Occasionally Epic slips up with their timelines. The vendor puts out new functionalities, but the...
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Product
I have worked with a couple of different EHRs, and I find Epic's EHR to be much more versatile and...
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Relationship
Epic is really good in terms of support. There are many ways of getting to them for support. We are...
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Product
I find EpicCare Ambulatory EMR more useful as I continue to use it. For data analysis, it tells me...
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Product
The EMR has been designed to make it easier for me to participate in the Comprehensive Kidney Care...
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Relationship
The few times I have had problems, Epic has taken care of things when I have called.
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Product
It would be nice to pull lab results into our notes because after we have seen a patient, there are...
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Product
No EHR is 100% perfect. Epic has more to do with interfacing, but that is not an Epic-specific...
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Operations, Product
Before our updates in EpicCare Ambulatory EMR, we get an email outlining the changes and how best to...
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Product
I like that there is a lot of flexibility for all users, whether nurses or providers, in EpicCare...
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Product
We would like a better ability to trigger charges from mobile devices. Because of the way the mobile...
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Relationship
If I have any questions or issues, I can call Epic, and they help fix things.
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Operations, Product
The flow of the patient journey through EpicCare Ambulatory EMR is really good. Once we learn how to...
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Product
Everything that goes into In Basket in EpicCare Ambulatory EMR can be overwhelming for some people...
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Product
EpicCare Ambulatory EMR does everything as well as it can. The system is not as user friendly as it...
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Product
I like that EpicCare Ambulatory EMR is continually adapting to today's ever-changing environment....
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Product
I thought that a lot of standard forms, content, and foundational systems would be more readily...
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Product
EpicCare Ambulatory EMR is a great application for offices with universal physicians. Epic could...
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Relationship, Product
Overall, the vendor is great at keeping up with healthcare regulations, policies, and procedures....
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Relationship
Epic has preferred vendors, but their preferred vendors do not always align with what we are looking...
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Product
We would highly recommend EpicCare Ambulatory EMR to any other organization looking for an EMR. It...
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Product
EpicCare Ambulatory EMR is a great integrated system with end-to-end workflows and processes that...
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Operations
Epic is always available when we need them for support. They notify us of any system issues that...
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Product
EpicCare Ambulatory EMR includes some great reporting and metric tools that help us to ensure that...
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Product
I would like the use of some basic clinical tools called SmartSets to be made readily available...
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Relationship, Product
There are some nuances with going to Hyperdrive. Epic has enhanced the application, and we can...
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Relationship
Epic's EMR is better than any other EMR. The vendor is very advanced in what they do. I love their...
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Product
Epic Refuel brings things closer to the model. Having custom code is good and bad. Customization...
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Relationship
Our relationship with Epic is great. We have dedicated technical support representatives from Epic...
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Product
We have different vendors that we partner with, and we integrate their products with Epic's product....
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Relationship, Product
Epic has done well to provide what is currently available regarding interoperability. They are very...
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Relationship, Product
We all have love-hate relationships with Epic’s upgrades because they get harder and harder. Also,...
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Relationship
My technical support people with Epic are generally empowered to solve my problems, and if they...
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Loyalty, Relationship, Product
EpicCare Ambulatory EMR is in a class all its own. I have worked on other EMRs, and there is nothing...
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Operations
In trying to stay ahead of the market, Epic goes for flashy things, and sometimes little things that...
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Operations
When we met with the Epic executives, we asked them a lot of questions surrounding training. For...
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Operations
We were using Epic’s system almost as our LMS because we had no better way. We couldn’t ingest data...
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Relationship
For the most part, Epic was receptive. We were surprised that an organization of Epic’s size was not...
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Product
I would recommend Epic's system to a friend or peer looking for an EMR if they are at a typical...
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Culture, Operations
What we found through the process is that the system left a lot to be desired. While Epic can teach...
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Operations
Epic has a really good certification process, but we were disappointed with the training services...
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Relationship, Product
We are unique, and we do a lot of things ourselves. We do a lot of API and FHIR connections, and...
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Loyalty, Relationship
We had a grand design for how we were going to control the patient experience, but Epic has not...
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Value
Unless something new comes out that can make the care process better, I don't think there is a...
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Culture
I don't really know Epic's charging and invoicing process. I know that their invoices are very...
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Product
The system's biggest benefit is that it is an integrated EHR solution. We can see information in...
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Operations, Product
We implemented the solution too fast. We needed more time to test and complete our integration of...
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Relationship
I am an Epic person, so I typically recommend their products. There are caveats to that though.
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